… Good to Great!!!

1. Look at life through your manager’s or project sponsor’s eyes. Treat your project
sponsor’s problem as if they were your own.

2. Respond to emails within 24hrs of receipt.

3. Know your colleagues and their preferences – Some people like the “personal
touch” while others are “just business.”

4. Smile. Use eye contact.

5. Communicate roadblocks early. Don’t let an issue turn into a serious problem.

6. Know and follow the rules of proper etiquette – both domestically and
internationally.

7. Show your appreciation to the people with whom you work.

8. Check emails prior to meetings to check for new developments that might affect
the agenda.

9. Deliver a completed product without open items.

10. Prepare your To Do list at the end of each day. Continuously update this list as
new tasks and responsibilities develop.

11. Set expectations for time frames on all work so you can prioritize. Obtain input
from your project sponsor or manager as you develop a detailed plan for delivery.

12. Be responsive and meet deadlines – your project sponsor or manager should
never initiate the follow-up.