ASSIGNMENT -1 :

OBJECTIVE : To Understand & Observe the Process of Store Operations

LIST DOWN THE PROCESS OF STORE OPERATIONS:

Make a List of Pre-Openings Process with respect to different Aspect Like;
1 Front End, Back End, Security, Accounts, IT Etc.

CRP-TRAINERS
TASK: Make a List of Pre-Openings Process with respect to different
Aspect Like ; Front End , Back End, Security, Accounts, IT Etc.

ASSIGNMENT
OBSERVATION:
Standard Store Operation Procedure:[SOP]

Inventory Management:
2
1) Planning inventory for the future period and ordering from warehouse to
category.
2) Having a proper cover of stock according to lead time taken for arrival of
new stock.
3) Maintaining lower stock to sale ratio.
4) Stock Turnover (Monthly stock *12 / Average monthly stock holding)

Rally Announcement.
SOP Audit (By zonal Leaflet Distribution at the Entrance.
auditor in every 3 mths) G HO Audit
Signage (Once
inside G instore.
a
TI
N Nthe
Distribution
BAND
[Security,
1
Of Leaflet
warehouse, PO
Admin,
E
R -1- BAND
3 2
SHARE
[Volumes
CSA (1:1 O
RT
year)
Preparing
I
Zone.
BAND 3
of SOP Approach)
Customer
P US
BAND 1IT, Operation,
TTM/TM/TL R
BAND 2 CUSTOMER
BAND
ADM/DM
WITH
E
RAudit] ASM/SM
TELEPHONE
QUERY
(ASM/SM) FORM INTERNALLY INTERNET
(TM/TL)
Grooming,
EXTERNALLYDIRECT CSD, STORE PROMOTION
(ADM/DM) INDIRECT
Sign board & Hording
S.NO OBJECTIVE : To Understand & Observe the Process of POST-STORE OPOENING
POST –STORE OPENING:
1. What is the Store Timing for Customers?

a) Is the timing mentioned outside the store?

2.
CRP-TRAINERS
ASSIGNMENT
3. b). Observe the Sales process? See what skills are demonstrated by CSA’S?

4. If CSA has to get the merchandise from Stock Room How much time does it take?

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 CRP-TRAINERS
ASSIGNMENT
ASSIGNMENT –NO 3

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S AT & POST - STORE CLOSING :
.NO Mention each & every steps involved at Store Closing & Post-Store
Closing Procedure.
What are the Roles performed by Different Functions during the Post-
store opening (Support Functions )

1
CRP-TRAINERS
What is the Store Closing Time for Customers?

ASSIGNMENT
2 How the customer does comes to know if the store is closed or open?

3 What if the customer comes after the store closing time & insists on entering the
store?

4 What if you have customers inside your store & it’s the closing time for your
store?

5 What are the functions performed by staff at the store is close duration ;

CSA’S:

Cashier:

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Store Manager:
 CRP-TRAINERS
ASSIGNMENT

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