CHECKING OUT GUEST QUESTION NO 1 ANSWER considering the situation it would be preferred to have the manager finish the

c heck out, but the situation is to be solved in either two ways --> Manager is avaialble -- In case if the manager of the hotel is available wit h in the same floor then she can call him directly to the place where the check out process is being done and try to make the manager speak to the customer and pacify the situation and mean while get the required things for the guest being done. --> Manager is not avaialble -- In case if the manager of the hotel is busy atte nding another call, it is to the front desk personnel to personally solve the is sue. QUESTION NO 2 & 3 ANSWER I WOULD HAVE HANDLED THE SITUATION DIFFERENNTLY AND SMARTLY WHICH WOULD SUFFICE THE HEAT OF THE CUSTOMER AND ALSO HELP THE CUSTOMER GETTING HIS THINGS DONE BEFO RE HE LEAVES TO AIRPORT FOR CATCHING HIS FLIGHT. ACTION -1 -- SINCE THE CUSTOMER DOESN'T REMEMBER HIS ROOM NUMBER, IT WOULD BE PR EFERRED TO KNOW IN WHICH FLOOR OF THE HOTEL WAS HE STAYING IN, ONCE THE FLOOR NU MBER IS KNOWN, IT WOULD BE EASY TO KNOW THE ROOM NUMBER OF THE CUSTOMER AS THERE ARE FLOOR MANAGERS/SUPERVISORS or the house-keeping department AVAIALBLE TO HEL P WITH THE REQUIRED INFORMATION. ACTION -2 -- RATHER THAN STRESSING ON THE LAST NAME OF THE GUEST IT WOULD BE PRE FERED TO KNOW THE CONTACT NUMBER OF THE CUSTOMER AS THERE WOULD BE NO MUCH ACCEN T INVOLVED WHILE SPEAKING NUMBERS. ACTION - 3 -- SINCE THE CUSTOMER wanted FEW DOCUMENTS to be photocopied and faxe d, RATHER THAN SHOWING HIM WHERE EXACTLY THE FACILITY CENTER IS AVAILABLE, I WOU LD REQUEST THE DOCUMENTS FROM THE CUSTOMER AND TAKE THEM PEROSNALLY AND GET THEm photocopied and faxed. DURING THE ABOVE TASK WAS BEING DONE I WOULD DEPLOY ONE OF MY COLLEAUGE TO COMPLETE THE CHECK OUT WHICH WOULD MINIMIZE THE WAIT TIME OF THE GUEST.IF THE ABOVE THING IS NOT POSSIBLE, THEN I WOULD ARRANGE A PERSON TO C OMPLETE THE PHOTO-COPYING AND FAXING TASK AND WOULD COMPLETE THE CHECK OUT PROCE SS AT THE EARLIEST. ACTION -4 -- WHILE GETTING THE ABOVE task DONE I WOULD SPEAK TO THE TRANSIT DEPA RTMENT AND ARRANGE A CAB FOR THE GUEST for a drop to the airport. WHILE SENDING HIM OFF, IT WOULD BE PROFESSIONAL TO SAY, THANK YOU FOR THE STAY A ND VISIT AGAIN. HAVE A NICE FLIGHT sir. DURING THE INTERNAL MEETINGS I WOULD RAISE THE FOLLOWING POINTS, WHICH WOULD HEL P THE CREW OF THE HOTEL WHO ARE RESPONSIBLE FOR DOING THE FORMALITIES LIKE CHECK IN/CHECK OUT, --> TAKE THE FULL DETAILS FROM THE CUSTOMER LIKE FULL NAME, CONTACT NUMBER,MAIL ID WHICH CAN BE KEPT IN RECORDS FOR FUTURE REFERENCES. --> A PRINT OUT OF THE INFORMATION SHEET WITH FULL DETAILS WHICH INCLUDES THE RO

OM NUMBER SHOULD BE SUBMITTED TO THE GUEST AND WOULD BE REQUESTED TO SHOWN WHILE CHECKING OUT SUCH THAT THERE WOULD BE NO HASSLE. --> EVEN THOUGH ALL THE REQUIRED DATA INTO IS FEEDED INTO THE SYSTEM, WE SHOULD ALSO DEPLOY A REGISTER BOOK IN WHICH SUMMARY DETAILS OF THE CUSTOMER WOULD BE EN TERED WHICH COULD BE USED IF THE CUSTOMER IS IN A HURRY TO CHECK OUT. QUESTION 4