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SUPERMOMS 7/24/08 9:59 AM Page 83

supermom’s llc

with pretzels, cheese and fruit and grab- SuperMom’s has invested capital to chases are made at the pump,” Haertl
and-go yogurt cups with granola, as well automate its processing lines at its says. “It’s tough. How do you fight con-
as low-fat sandwiches made with whole- 90,000-square-foot facility to become stantly increasing costs and maintain
wheat bread and turkey. more efficient and capable of doing quality when people are paying $4 at the
The company will continue to roll out longer runs on its bakery and commis- pump?”
other items this year. For instance, a new sary lines, Epperson explains. Offering two-for-one specials or free
flatbread sandwich with pesto sauce is samples are two ways the manufacturer
one of six new sandwiches in the new Innovative Food is trying to drive business into the stores.
line-up. Before launching a new product, Other tactics have included offering
SuperMom’s conducts small test groups “Speedy Reward” points for every pur-
Creating Quality and gathers information from face-to chase, which can then be applied toward
Quality ingredients are among the com- face interviews with its consumers. gas purchases.
pany’s competitive advantages, Haertl SuperMom’s relies on a moderate mar- Most importantly, Haertl and
says. Although SuperMom’s is well- keting budget, in-store displays and pos- Epperson hope to gain new customers
known for its fresh bakery goods, itive word-of-mouth from satisfied cus- by providing convenient food that tastes
Epperson says its deli items are gaining tomers to promote its products. “Once better than the standard fare. “We pride
in popularity. “We are constantly evaluat- we develop something, we test it at a ourselves on the products that we use
ing the bakery case and the cooler to see select group of locations,” Haertl notes. and the new and creative ideas that we
what will work in different settings,” he Creating high-quality items at reason- come up with,” Haertl says. “We are not
says. “We truly believe in the quality of able price points is something the com- afraid to mix things up.
the products we put in there. We work pany will continue to do, but Haertl “I’m very proud of our innovations,”
with vendors who can help us put out a admits it’s not always easy. “A lot of fac- he asserts. “We’re not afraid to try dif-
high-quality product, too.” tors that affect convenience store pur- ferent things.”

food and drink • fall 2008 • www.fooddrink-magazine.com 83

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