Prepared For
Mr. Golam Mohammad Forkan Assistant Professor Faculty of Business Administration
May 22 2010
Assistant Professor Eastern University Dhaka 1205. Subject: Letter of transmittal Dear Sir: The report at your hand is on Measuring quality level of products of Aarong Bangladesh: A study on Panjabi.. You assigned us to prepare this report as a part of Marketing Research (MKT-463). While writing this report, we have tired to follow your instructions. We sincerely hope that this report meets your approval and its appraisal will demonstrate our ability to prepare formal report. We will be glad to furnish you with any clarification if required.
Sincerely yours, (Md. Shah Jalal) ID: 071200155 (Hossain Ahmed) ID: 071200069
(P a r t h a P r a t i m B h a t t a c h a r j e e ) ID: 071200066
(A h a m e d I m t i a j ) ID: 071200116
ACKNOWLEDGEMENT
First of all we pay our tribute to Almighty Allah for giving us the opportunity to complete this report. We are grateful to our course instructor Mr. Golam Mohammad Forkan for his coordination. Without his assistance we will not be able to do such report. He gave us all the directions that how we can get information to prepare such kind of report. Mr. Golam
Mohammad Forkan have taught us that how to write a
good report. Again want to thank him that the knowledge of write a report which is helps us in this semester and I hope that it will be also helping us in every semester as well as in our job lives.
Executive summery
In the report we analysis the customer perceptions as well as the how the customer think about the Arong panjabi. report is a part of our marketing Research This (MKT-463). Our
primary objective is to learn how to write a good report. In the competitive market it is the challenge for any company to survive in the market. There are many competitors in the branded panjabi market. So now-a-day Arong need to know the perception and quality of their panjabi to the customer. This report cover how customer think about the quality of Aarongs panjabi and here found some problem. Some recommendation are proposed to overcome such kind of problem as well as to increase the sales revenue to the market and to survive in the market for a long time.
1. Introduction
Established in 1978, Aarong is a fair trade organization dedicated to bring about positive changes in the lives of disadvantaged artisans and underprivileged rural women by reviving and promoting their skills and craft. Reaching out to weavers, potters, brass workers, jewellers, jute workers, basket weavers, wood carvers, leather workers and more, Aarong embraces and nurtures a diverse representation of 65,000 artisans, 85% of whom are women. Today, Aarong has become the foundation upon which independent cooperative groups and family-based artisans market their craft, in an effort to position the nations handicraft industry on a world platform of appreciation and acknowledgement.
PROBLEM DEFINITION
Management Decision Problem: Should Aarong focus on the price, brand, customer service, product variety and design to improve Panjabi quality. Marketing Research Problem: To determine the influence of price, brand, customer service, product variety and design to know the perception of the shoppers about Aarongs Panjabi quality. People search for quality while buying any apparel. Panjabi is both occasional and continuous buying apparel. But what is the perception of Quality Panjabi in peoples mind? Do they consider brand or price or some other attributes and what are those? Does it brand vary between female and male choice? If they consider a number of attributes, do they really have any impact on existing Panjabi brand retails? Several curiosities lead to a simple question, what is peoples perception about quality Panjabi considering price, brand, design, and customer service and product variety? To know if these attributes have any impact on brand retail, we choose Aarong to testify its perceived quality among customers considering the following attributes.
2.0Methodology
survey either because they were in a hurry or because they were unwilling to do so. In such instances, we politely apologized for interrupting them and looked for other possible respondents. To identify the interest of people from different age and income groups
Primary refers core data. Which we get from primary sources for instance questionnaire, standardized tests, observational forms, laboratories notes which are also called raw data. We used a sample questionnaire which is made up by our group and under the observation of our faculty.
Secondary data
Secondary data refers literature studies made by others for their own purpose. Secondary data helps current researchers while working on related fields. While doing this research we have taken some secondary data which helped us to make our concept understandable. As secondary data we have collected our relevant information from the internet. We accessed internet for reviewing the information that provide us some useful information about Aarongs Panjabi and about the research related information.
while buying any apparel. Panjabi is both occasional and continuous buying apparel. But what is the perception of Quality Panjabi in peoples mind? Do they consider brand or price or some other attributes and what are those? If they consider a number of attributes, do they really have any impact on existing Panjabi brand retails?
Frequency distribution, pic chart and Cronbachs alpha test are discussed below.
Do you go to brand shops to buy panjabi ? N Valid Missin g Mean Median Mode Std. Deviation Range Minimum Maximum 100 0 1.10 1.00 1 .302 1 1 2
How much do you think that a "qualit y "panja bi should cost? 100 0 2.43 2.00 2 .856 3 1 4
Color combi nation of Arong 's panja bi is good 100 0 2.45 2.00 2 1.192 4 1 5
Arrong 's panjab i color variati on is execell ent 100 0 2.58 2.50 3 1.232 4 1 5
Packa ging od Arrong 's pajabi is nice lookin g 100 0 2.55 2.00 2 .978 4 1 5
From the chart we can see that, 90% people go to branded shop for buying Panjabi and 10% people do not go to branded shop for buying Panjabi.
Frequency Table
N Valid Missing Mean Median Mode Std. Deviation 100 0 1.10 1.00 1 .302
The mean is 1.10 so it represents average respondents strongly agree with the statement go to brand shops to buy Panjabi. Median is 1 so it represents average respondents strongly agree with the above statement. It is close end distribution. Mode is 1 that represents respondents are strongly agree and as it is negatively skew so mean may be smaller. Finally std. deviation is .30, 27.27% of mean so mean represent accurate data.
4.3.2. How much do you think that a "quality "panjabi should cost?
Frequency Valid less than 1500 1501-2500 2501-3500 above3500 Total 13 42 34 11 100
From the chart we can see that, 13% people think that quality Panjabi price should be less than tk.1500, 42% people think that quality Panjabi price should be tk.1501-2500, 34% people think that quality Panjabi price should be tk.2501-3500 and 11% people think that quality Panjabi price should be above tk.3500.
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 23 39 13 20 5 100
From the charts we can see that, 23% respondent are strongly agree with the statement Color combination of Arong's panjabi is good, 39% respondent are agree with the statement, 13% respondent are can't decide with the statement, 20% respondent are disagree with the statement and 5% respondent are strongly disagree with the statement.
Frequency Table
Valid Missing
The mean is 2.45 so it represents average respondents agree with the statement Color combination of Arong's panjabi is good . Median is 2 so it represents average respondents agree with the above statement. It is close end distribution. Mode is 2 that represents respondents are agree and as it is negatively skew so mean may be smaller.. Finally std. deviation is 1.19, 45.57% of mean, so mean do not represent accurate data.
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
21 37 26 12 4 100
From the charts we can see that, 21% respondent are strongly agree with the statement Design of Arrong's panjabi is good, 37% respondent are agree with the statement, 26% respondent are can't decide with the statement, 12% respondent are disagree with the statement and 4% respondent are strongly disagree with the statement.
Frequency Table
Valid Missing
The mean is 2.41 so it represents average respondents agree with the statement Design of Arrong's panjabi is good. Median is 2 so it represents average respondents agree with the above statement. It is close end distribution. Mode is 2 that represents respondents are agree and as it is negatively skew so mean may be smaller. Finally std. deviation is 1.07, 44.40% of mean so mean do not represent accurate data.
3 100
3.0 100.0
3.0 100.0
100.0
From the charts we can see that, 13% respondent are strongly agree with the statement Arrong's panjabi is comfortable to ware, 43% respondent are agree with the statement, 27% respondent are can't decide with the statement, 14% respondent are disagree with the statement and 3% respondent are strongly disagree with the statement.
Frequency Table
Valid Missing
100 0 2.51
Mean
2.00 2 .990
The mean is 2.51, so it may be 3, so it represents average respondent can't decide with the statement Arrong's panjabi is comfortable to ware. Median is 2 so it represents average respondents agree with the above statement. It is open end distribution. Mode is 2 that represents respondents are agree and as it is negatively skew so mean may be smaller. Finally std. deviation is 0.99, 39.44% of mean so mean do not represent accurate data.
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 13 35 40 8 4 100
From the charts we can see that, 13% respondent are strongly agree with the statement Arrong's panjabi is soft, 35% respondent are agree with the statement, 40% respondent are can't decide with the statement, 8% respondent are disagree with the statement and 4% respondent are strongly disagree with the statement.
Statistics
Valid Missing
The mean is 2.55, it may be 3, so it represents average respondent can't decide with the statement Arrong's panjabi is soft . Median is 3 so it represents average respondents can't decide with the above statement. It is close end distribution. Mode is 3 that represents respondents are can't decide and it is symmetric distribution. Finally std. deviation is 0.95, 37.25% of mean so mean do not represent accurate data.
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 3 31 40 18 8 100
From the charts we can see that, 3% respondents are strongly agree with the statement Yarn of Arrong's panjabi is good, 31% respondents are agree with the statement, 40% respondents are can't decide with the statement, 18% respondents are disagree with the statement and 8% respondents are strongly disagree with the statement.
Statistics
Valid Missing
100 0 2.97
Mean
3.00 3 .969
The mean is 2.97 that is nearly 3, so it represents average respondent can't decide with the statement Yarn of Arrong's panjabi is good . Median is 3 so it represents average respondents can't decide with the above statement. It is close end distribution. Mode is 3 that represents respondents are agree and it is symmetric distribution. Finally std. deviation is 0.96, 32.23% of mean so mean do not represent accurate data.
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 4 26 31 35 4 100
From the charts we can see that, 4% respondents are strongly agree with the statement Arrong's panjabi is long lasting, 26% respondents are agree with the statement, 31% respondents are can't decide with the statement, 35% respondents are disagree with the statement and 4% respondents are strongly disagree with the statement.
Statistics
Valid Missing
The mean is 3.09, so it represents average respondent can't decide with the statement Arrong's panjabi is long lasting. Median is 3 so it represents average respondents can't decide with the above statement. It is close end distribution. Mode is 4 that represents respondents are disagree and it is positively skew so mean may be larger. Finally std. deviation is 0.96, 31.06% of mean, so mean do not represent accurate data.
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 4 26 42 23 5 100
From the charts we can see that, 4% respondents are strongly agree with the statement Arrong's panjabi is long lasting, 26% respondents are agree with the statement, 42% respondents are can't decide with the statement, 23% respondents are disagree with the statement and 5% respondents are strongly disagree with the statement.
Statistics
Valid Missing
The mean is 2.99 that is nearly 3, so it represents average respondent can't decide with the statement Labeling of Arrong's panjabi is informative. Median is 3 so it represents average respondents can't decide with the above statement. It is close end distribution. Mode is 3 that represents respondents are can't decide and it is symmetric distribution. Finally std. deviation is 0.92, 33.76% of mean so mean do not represent accurate data.
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 11 26 40 18 5 100
From the charts we can see that, 11% respondents are strongly agree with the statement Packaging of Arrong's panjabi has functional benefit, 26% respondents are agree with the statement, 40% respondents are can't decide with the statement, 18% respondents are disagree with the statement and 5% respondents are strongly disagree with the statement.
Statistics
Valid Missing
The mean is 2.80 that is nearly 3, so it represents average respondent can't decide with the statement Packaging of Arrong's panjabi has functional benefit. Median is 3 so it represents average respondents can't decide with the above statement. It is close end distribution. Mode is 3 that represents respondents are can't decide and it is symmetric distribution. Finally std. deviation is 1.02, 36.42% of mean so mean do not represent accurate data.
Percent 13.0
40 27 19 1 100
From the charts we can see that, 13% respondents are strongly agree with the statement Packaging of Arrong's pajabi is nice looking, 40% respondents are agree with the statement, 40% respondents are can't decide with the statement, 27% respondents are disagree with the
Statistics
Valid Missing
The mean is 2.55, it may be 3, so it represents average respondent can't decide with the statement Packaging of Arrong's pajabi is nice looking . Median is 2 so it represents average respondents agree with the above statement. It is open end distribution. Mode is 2 that represents respondents are agree and it is negatively skew. Finally std. deviation is 0.97, 37.85% of mean so mean do not represent accurate data.
Reliability Statistics
N of Items 12
Item-Total Statistics
Scale Mean if Item Deleted Do you go to brand shops to buy panjabi ? How much do you think that a "quality "panjabi should cost? Color combination of Arong's panjabi is good Arrong's panjabi color variation is execellent Design of Arrong's panjabi is good Arrong's panjabi is comfortable to ware Arrong's panjabi is soft Yarn of Arrong's panjabi is good Arrong's panjabi is long lasting Lebeling of Arrong's panjabi is informative Packaging of Arrong's panjabi of functional benefit Packaging od Arrong's 29.33
28.00
47.535
.017
.850
27.63 27.88
42.801 41.763
.344 .455
.830 .821
Coefficient alpha or Cronbachs alpha, is the average of all possible split-half coefficients resulting from different ways of splitting the scale items. This Coefficient varies from 0 to 1, and a value of 0.6 or less generally indicates unsatisfactory internal consistency reliability. An important property of coefficient alpha is that its value tends to increase with an increase in the number of scale. From the table we can see that the value of alpha is 0.83. As it is greater than 0.6 and between 0 to 1 so we can easily say that internal consistency reliability is satisfactory.
Go to brand shops to buy panjabi with this statement 90% people say Yes and 10% people say No.
statement mean is 2.45, medina is 2 and mode is 2 and std. deviation is1.19.
Design of Arrong's panjabi is good with this statement mean is 2.41, medina is 2 and mode is 2 and std. deviation is1.07.
statement mean is 2.51, medina is 2 and mode is 2 and std. deviation is 0.99.
Arrong's panjabi is soft with this statement mean is 2.55, medina is 3 and mode is 3 and std. deviation is 0.95.
Yarn of Arrong's panjabi is good with this statement mean is 2.97, medina is 3 and mode is 3 and std. deviation is 0.96.
Arrong's panjabi is long lasting with this statement mean is 3.09, medina is 3 and mode is 4 and std. deviation is 0.96.
Labeling of Arrong's panjabi is informative with this statement mean is 2.99, medina is 3 and mode is 3 and std. deviation is 0.92.
Packaging of Arrong's panjabi has functional benefit with this statement mean is 2.80, medina is 3 and mode is 3 and std. deviation is 1.02.
Packaging of Arrong's pajabi is nice looking with this statement mean is 2.55, medina is 2 and mode is 2 and std. deviation is 0.97.
5.2. Coefficient Alpha Analysis Value of Coefficient alpha or Cronbachs alpha is 0.83. So internal consistency reliability is satisfactory.
6.0 Recommendation:
Arong panjabi should cost increase because in the survey we found that about 42% people prefer that 2501-2500 and about 34% people prefer that it cost should be 2501-3500. The quality or other feature involve with the price. In the other hand the upper and middle class people is the loyal customer of Arong panjabi. So they should provide better quality by increasing the price. Arong should focus on introducing colorfully designed Panjabi in the market. This could be a concern for them if the competitors offer very well design. There is every possibility that competitors can grab the market in no time with these attractive designs. No company in the market can do business solely depending on the brand name only.
It is strongly recommended that the Arong panjabi should be soft because lower portion of customer that are satisfied with the softness of the Arong panjabi but most of the respondents are comment that they are confused and disagree about the softness of Arong panjabi.
The yarn of Arong panjabi should be improved in the survey many responds are about confused about the yarn of Arong panjabi. They have to be concern about the quality of yarn.
When the yarn of the Arong panjabi will be improved and quality then the panjabi will longer lasting from the survey we can observe that many responds comment about the longer lasting about the Arong panjabi.
7.0 Conclusion:
People who shop in Aarong dont think that the designs, color combination, design, labeling, packaging etc are the pure indicator of Panjabi quality. They also think that Aarong does not have very attractive designs for Panjabi; however, they shop because they think Aarong represents aristocracy. Shoppers of Aarong go to the stores because they perceive that Aarong maintains a supreme quality in their customer service. They also believe the designs are not as attractive as other competing brands.
Reference
www.google.com
www.arong.bd.com
Appendix
Summary statistic
Do you go to brand shops to buy panjabi ? N Valid Missin g Mean Median Mode Std. Deviation Range Minimum Maximum 100 0 1.10 1.00 1 .302 1 1 2
How much do you think that a "quality "panjabi should cost? 100 0 2.43 2.00 2 .856 3 1 4
Color combina tion of Arong's panjabi is good 100 0 2.45 2.00 2 1.192 4 1 5
Lebeli ng of Arrong 's panjab i is inform ative 100 0 2.99 3.00 3 .927 4 1 5
Packag ing od Arrong' s pajabi is nice looking 100 0 2.55 2.00 2 .978 4 1 5
Statistics
Do you go to brand shops to buy panjabi ? N Valid Missing Mean Median Mode Std. Deviation 100 0 1.10 1.00 1 .302
Statistics
How much do you think that a "quality "panjabi should cost? N Valid Missing Mean Median Mode Std. Deviation 100 0 2.43 2.00 2 .856
Frequency Valid less than 1500 1501-2500 2501-3500 above3500 Total 13 42 34 11 100
Statistics
Valid Missing
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 23 39 13 20 5 100
Statistics
Arrong's panjabi color variation is execellent N Valid Missing Mean Median Mode Std. Deviation 100 0 2.58 2.50 3 1.232
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 23 27 28 13 9 100
Statistics
Design of Arrong's panjabi is good N Valid Missing Mean Median Mode Std. Deviation 100 0 2.41 2.00 2 1.074
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 21 37 26 12 4 100
Statistics
Arrong's panjabi is comfortable to ware N Valid Missing Mean Median Mode Std. Deviation 100 0 2.51 2.00 2 .990
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 13 43 27 14 3 100
Statistics
Arrong's panjabi is soft N Valid Missing Mean Median Mode Std. Deviation 100 0 2.55 3.00 3 .957
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 13 35 40 8 4 100
Statistics
Yarn of Arrong's panjabi is good N Valid Missing Mean Median Mode Std. Deviation 100 0 2.97 3.00 3 .969
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 3 31 40 18 8 100
Statistics
Valid Missing
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 4 26 31 35 4 100
Statistics
Lebeling of Arrong's panjabi is informative N Valid Missing Mean Median Mode Std. Deviation 100 0 2.99 3.00 3 .927
Frequency Valid Strongly Agree Agree can't decide Disagree Strongly Disagree Total 4 26 42 23 5 100
Statistics
Packaging of Arrong's panjabi of functional benefit N Valid Missing Mean Median Mode Std. Deviation 100 0 2.80 3.00 3 1.025
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
11 26 40 18 5 100
Statistics
Packaging od Arrong's pajabi is nice looking N Valid Missing Mean Median Mode Std. Deviation 100 0 2.55 2.00 2 .978
1 100
1.0 100.0
1.0 100.0
100.0
Appendix-2
Questionnaires:
Question 2: How much do you think that a quality Panjabi should cost?
Less than 1,500, 1,501 2,500, 2,501 3,500 Above 3,500.
SI. No 3 4 5 6 7 8 9 10 11 Color
Question
1= Strongly Agree
2= Agree 2 2 2 2 2 2 2 2 2
3= Cant decide 3 3 3 3 3 3 3 3 3
4= Disagree 4 4 4 4 4 4 4 4 4
5= Strongly Disagree 5 5 5 5 5 5 5 5 5
combination Panjabi
of color
1 1 1 1 1 1 1 1 1
Aarongs Panjabi is good. Arrongs variation is excellent. Design of Arrongs Panjabi is good. Arrongs Panjabi is comfortable to wear. Arrongs Panjabi is soft. Yarn of Arrongs Panjabi is good. Arrongs Panjabi is long lasting. Labeling of Arrongs Panjabi is informative. Packaging Panjabi 12 of has Arrongs functional 1 2 3 4 5