Get File
Get File
Training Department
Reference Guide
1.
KEYBOARD MAPPING
Main Key Board
~OPT ` FLD
! 1
AVAIL
@ 2
FLIFO
# 3
GFAX
$ 4
FAX
% 5
RMKS
^ 6
RCVD
& 7
TKT
* 8
TL
( 9
FONE
) 0
SEG
_ -
= { [ [
CHNG
+ + = *
DSPL
NAME
Q A
W
CLNDR
E D X
R F
FULL
T G
CONFG
Y H
HELP
U
UMSG
I
I-SAB
O K
KYBD
P
PROG
} ]
| \
RETRN
END-ITEM
S
SPLIT
J N M
L
< ,
NEW#
: : ;
ERASE
" '
CROSS OF LORRAINE
Z
ALT
C
CALC
V
CLSVC
> .
CSS
? /
SLASH
MONTR
SPACE BAR
ALT
Keterangan :
= Change = End Item (biasa disebut Dollar) = Cross of lorraine (biasa disebut Endi ) = Display
Training Department
Reference Guide
2.
AGENT SIGN IN
Abacus system mempunyai 6 area kerja untuk sine-in, terdiri dari area A, B, C, D, E, dan F. Keuntungan mempunyai lebih dari satu area adalah: o Agent dapat membuat transaksi yang berbeda secara bersamaan tanpa mempengaruhi transaksi yang lain. o Lebih dari satu user dapat sine in dalam satu computer
Response:
AGENT SIGN IN 1 CURRENT PASSCODE < xxxxxxxx > 4 5 DUTY CODE <*> AREA <A> ID 2 <003234> SUF 3 <L6N8> 6 < ..>
NEW PASSCODE
L6N8.L6N8*AAIA. B. C. D. E. F NO MESSAGE..05JUL
CODE 1 2 3 4 5 6
DESCRIPTION Password min.7 max.8 characters diakhiri numeric Number I.D Pseudo City Code atau PCC Duty Code Area A dimana kita bekerja New Pass code Apabila kita ingin melakukan perubahan Pass code dari yang sebelumnya.
2.1
Format:
SIA1234
Response:
AGENT SIGN IN CURRENT PASSCODE <........> ID <001234> SUF < W0X8 > DUTY CODE <.> AREA <A> NEW PASSCODE <........>
Training Department
Reference Guide
Format:
or
or
or
or
or
Response:
A L6N8.L6N8*AAI.A
Format: Response:
*S*
L6N8.L6N8*AAI. A. PNR PRESENT ACTIVE AGENT M TASYA 1234-L6N8 L6N8.L6N8*AAI. B.PNR PRESENT L6N8.L6N8*AAI.C.PNR PRESENT L6N8.L6N8*AAI.D.PNR PRESENT L6N8.L6N8*AAI E.E L6N8.L6N8*AAI.F
3.
SIGN OUT
Apabila kita sudah selesai melakukan segala aktivitas di dalam abacus system, sebaiknya dilakukan fasilitas Sign-out ini dengan tujuan keluar dari satu atau seluruh area yang active. Untuk menutup seluruh area sine-in di Abacus system, adalah dengan format sebagai berikut:
Format : Response :
SO*
A.B.C.D.E.F..SIGNED OUT
Training Department
Reference Guide
4.
4.1
Untuk mengetahui nomor CRT addres / computer dari masing-masing Travel Agent adalah sebagai berikut:
Format : Response :
J
Your Set Address is 8BDC12 P-23 LS12 STA-0222 RESB
4.2
Format : Response :
PE*L6N8
8BDC04PTR 8BDC10CRT 8BDC12CRT 8BDC16CRT 8BDC32PTR (LNIATA Address untuk Message Printer) (LNIATA Address untuk Computer CRT)
Training Department
Reference Guide
Host Help System dibedakan menjadi 3 level yaitu sebagai berikut : Level 1 2 3 Entry F*FOX F*(Item number) i.e. F*32 F*(item nbr) i.e. F*1 Description Display FOX Table of contents View parts of the table of contents. Formats for a specific item from the table of contents. Detailed information for a specific format.
Format : Response :
LISTED CATEGORIES ARE... 01 AAI-ABACUS AGENCY INFO 03 ADA-ABACUS DIRECT ACCESS 05 AIR-CONSOLIDATORS 07 ALL-ALLIANCE DRS 09 AR3-CHANGE 11 AR5-CHANGE 13 BSP-INFORMACION BSP 15 CCS-DLS 17 CTI-CANADA-MEXICO-CARIB
02 AAL-SABRE INFORMATION 04 AGT-SUBSCRIBER REFERENCE 06 AJV-JOINT VENTURES 08 AR2-CHANGE 10 AR4-CHANGE 12 ASG-AIRLINE SVC GRP 14 CAR-CARS INDEX 16 CLM-ABACUS CLAIM IT 18 DLY-DELAY CODE DESCR
Contoh : Untuk melihat market Abacus di negara mana saja, formatnya : Y/MKT Kemudian kita ambil Market negara mana yang kita inginkan : Y/MKT/ID1 Untuk melihat General News di Abacus, Formatnya : Y/AAI/SYS/P2 Untuk melihat Partisipasi Airline-airline yang tergabung di Abacus : Y/SYS
Training Department
Reference Guide
1. 2. 3. 4. 5 6
Reference:
F*FOX/ENCODE/DECODE
8.
SCHEDULE DISPLAY
SSUBSIN
Format: Response :
SUBSIN 29AUG WED 1BO 396 Y 2SQ 133 P 3SQ 4GA 5GA 6SQ 135 P 842 C 315 C 159 P
SUB/Z 7 A A Y Y A F M F H M M F M J H J K L L J H D Y K D Y V V D K
SIN/ 1 Q Q N M SUBSIN 1250 1605 73S 0 SUBSIN 1240 1550 313 M 0 SUBSIN 1750 2100 313 M 0 X14 SUBSIN 0725 1040 734 B 0 SUBCGK 1400 1520 734 S 0 SIN 1700 1930 744 M 0
Additional Formats Format Example S23NOVJKTSIN S29NOVSINAMS9A S2DECHKGEWR/8A S25JANSINNRTJL S* S20DEC SR SR7 Description Date specific display Schedule display by departure time Schedule display by arrival time Specific carrier display Display more schedule Schedule date change Schedule Return same date Schedule Return 7 days ahead
Reference
F*FOX/SCHEDULE/DISPLAY F*FOX/EXTENDED/SCHEDULE
Training Department
Reference Guide
Melihat informasi dari suatu penerbangan di abacus bisa dengan 3 cara yaitu : 1. 2. 3. From Flight Number From Availability display From Itinerary V*Flight Number VA*Line number VI*Segment number
Berikut salah satu contoh response dari Flight Information Entry : V*GA868
ARVL MEALS EQP ELPD ACCUM MILES SM 1105 S 734 1.35 1.35 557 N ARR-TERMINAL 1 1250 L / 2.00 4.20 679 N
21DEC DPTR CGK SIN 0830 DEP-TERMINAL TWO SIN SGN 1150 DEP-TERMINAL 1
Additional formats
Format Example VA*1/2 VI*3 VI*1/3 VI* V*SQ2/20NOV Description Verify from CPA (lines 1 and 2) Verify from itinerary one segment Verify from itinerary multiple segment Verify from Itinerary all segments Verify details of a specific flight
Reference
F*FOX/VERIFY/FLIGHT
Training Department
Reference Guide
10.
Penjelasan.
AIR AVAILABILITY
Memberikan informasi mengenai availability yang ada dari semua airlines participant yang ada di Abacus system .
Format:
2 3
Code 1 2 3 4 5
Description Header lines Date availability request, day of the week, originating city/time zone, destination city/time zone, time difference between origin/destination cities. Aircraft type Meal served If blank, no meal is served Number of stops O is non-stop flight Communication link codes-DC=Direct Connect Sell,DCA=Direct Connect Availability
Meal Codes
: DU * / SPM
Codes for Days of the week 1 = Monday 5 = Friday 2 = Tuesday 6 = Saturday 3 = Wednesday 7 = Sunday 4 = Thursday
10.1.1 Shortcuts entry for City Pair Availability Format Example 1* 1*OA 1*R Description Display more availability Display original availability Redisplay last availability
Training Department
Reference Guide
1*9A 1*/6P 11 1-1 1-1*8P 1SQGAQF 1*QF 1*AHKG 1SQ 125NOVCGKAMS9A-B 1-M
Request alternate time Request more availability by arrival time Availability date change forward (max 30 days) Availability date change backward Combined entry for date/time change Request specific carriers Exclude specific carriers Change arrival city Request specific carriers Request CPA by class of service Change class of service requested
Reference:
F*FOX/CITY/PAIR/AVAIL.
Response:
25NOV SUN SUB/Z 7 SIN/ 1 GA RESPONSE 13GA 842 C9 Y9 M9 L9 V9 SUBSIN 0730 1045 734 0 14GA 323 C9 Y9 M9 L9 V0 SUBCGK 1800 1920 734 0 15 GA 832 C9 Y9 M9 L9 V2 SIN 2035 2310 733 0 16 GA 301 C9 Y9 M9 L9 V0 SUBCGK 0600 0720 734 0 17 GA 858 C9 Y9 M9 L9 V9 SIN 0845 1120 747 0 18 GA 307 C9 Y9 M9 L9 V0 SUBCGK 0900 1020 734 0 19 GA 826 C9 Y9 M9 L9 V9 SIN 1145 1420 733 0 20 GA 311 C9 Y9 M9 L9 V0 SUBCGK 1200 1320 734 0 21 GA 828 C9 Y9 M9 L9 V9 SIN 1500 1735 733 0
10.2.1 Shortcuts Entry Direct Access Availability: Format 125NOVSINLAX NW 1 * 1 AA 1 *OA 1 R 1 R10DEC Reference Description Display a NW direct access availability SIN to LAX on the 25th of November Display more availability in Direct Access Change last availability display to a Direct Access availability for AA. Display original availability request Display reverse availability from the last Direct Access availability Display reverse availability for future date
F*TTL/DIRECT/CONNECT/AIR
Training Department
Reference Guide
11.
Availability yang ditampilkan belum tentu sama dengan availability yang ada di airlines. Konfirmasinya bisa di guarantee sebelum EOT.
/DCUA*Record Locator
Harus menggunakan
Proses booking berikut Confirmasinya Menunggu sampai muncul ACKN PNR, Avalilability airline di abacus tidak selalu update. Tidak bisa menggunakan direct availability.
Full Availability
Blank / No-PNR
Notes
See Y/SAB/TTL for a current list of participants. F*FOX / TOTAL / ACCESS F*TTL / CPA / SALES TAG
Reference :
ABACUS DSI - 10 -
Training Department
Reference Guide
12.
N ame T icketing
E nd of Transaction
Remarks
(5)
General Facts ( 3 ) OSI SSR Other Service Information Special Service Request (4)
ABACUS DSI - 11 -
Training Department
Reference Guide
12.1 MANDATORY
12.1.1 PHONE FIELD
Ada 2 jenis phone field : 1. 2. Agents phone field Passengers phone field
No
Format
Explanation
N*$NM1 / NADINE - A
Agent's Phone Field Nadine = nama staff travel agent Passanger's Phone Field B = Business H = Home F = Fax C = Cell Mobile A = Agent Modification phone field di line ke 2 Delete phone field line ke 2 Delete phone field line ke 2 dan 4 Delete phone field line ke 2 s/d 4 Redisplay Phone Field
3 4
12.1.2 ITINERARY
Untuk menjual seat airlines ada 2 cara yaitu :
Sell from Availability display ( Short entry ) Manual sell ( Long entry )
12.1.2.1 Format
No
1 2 3 4 5 02Y1
Format
Explanation
Jual seat yang masih available untuk 2 paxs kelas "Y" di line ke 1 dari available display Jual seat yang sudah habis untuk 2 paxs kelas "Y" di line ke 2 dari availablity display Booking untuk 1 Baby No seat "F" class di line ke 2 Jual seat Connecting flight yang masih available kelas "Y" untuk 2 paxs di line ke 3 Redisplay Itinerary
02Y2LL
01F2IK 02Y3*
*I
ABACUS DSI - 12 -
Training Department
Reference Guide
Note : Short entry dari Direct Availability mempunyai limit waktu selama 2 menit , apabila lebih waktunya maka akan muncul response : AVAIL EXPIRED .
12.1.2.2 Manual sell ( Long Entry )
Format
0TG434Y29DECCGKBKKNN2
= = = = = = =
Selling format Flight and flight number Class of service Travelling date City Pair Status code Request Number of Passengers
12.1.2.3
NO
FORMAT
EXPLANATION
1 2 3 4 5
X3 X2 / 4 / 6 X2 - 4 XI
Cancel segment 3 Cancel segment 2, 4 dan 6 Cancel segment 2 s/d 4 Cancel semua segment Change status segment 2 dari " KK " atau " KL " menjadi " HK" Change status segment 2 dan 4 dari " KK " atau " KL " menjadi " HK" Change status segment 2 s/d 4 dari " KK " atau " KL " menjadi " HK"
.2HK
.2/4HK .2-4HK
REFERENCE:
F*FOX/CHANGE/SEGMENT/STATUS
ABACUS DSI - 13 -
Training Department
Reference Guide
12.1.3
12.1.3.1
No
Format ( -Family Name / Given Name Title) -SURYANA / ADE MR - SYARIEF / LIAN MSTR*C09
Explanation
1 2
Penumpang dewasa Penumpang anak anak 09 tahun ( min. 02 th, max. 11 th ) Penumpang bayi 07 bulan ( min. 0 bulan, max 23 bulan )
Penumpang dewasa dan anak ( 8 tahun ) dalam satu family name 2 penumpang dewasa satu family name
Note :
Untuk PNR yang ada baby harus di tambah kan Infant detail dengan format : 3INFT / FAMILY NAME / GIVEN NAME MSTR / UMUR ADULT NAME SELECT Ex : 3INFT / SINAGA / BIRONG MSTR / 08 2.1
Sedangkan PNR yang ada anak-anaknya ( 02 s/d 11 th ) harus di masukan date of bird dengan format : 3CHLD / DOB CHILD NAME SELECT Ex : 3CHLD / 10JAN99 3.1
12.1.3.2
Correction name
Pada dasarnya Travel agent diperbolehkan untuk melakukan perubahan nama penumpang sebelum ticket di buat, tetapi harus mendapatkan approval dari airlines terlebih dahulu, untuk given name, title dan umur penumpang ( after slash ) agent dapat mengganti sendiri, tetapi untuk Family name ( before slash ) agent harus telphone ke Helpdesk Abacus dengan memasukan Approval yang di dapat dari airlines ke dalam Remarks PNR
ABACUS DSI - 14 -
Training Department
Reference Guide
No
Format
Explanation
-1.1EDWIN MR
Merubah / menambahkan given name di nama ke 1.1 menjadi EDWIN Merubah title ANTI menjadi MS Merubah umur anak nama ke 1.1 menjadi 09 tahun Delete nama ke 3 Delete nama ke 3 dan ke 4 Delete nama ke 2 s/d 4 (boleh dilakukan sebelum End of transaction) Mengganti Family name menjadi SIREGAR untuk nama ke 2 (sebelum EOT) Redisplay name field / passanger detail
2 3 4
- 2SIREGAR / DEWI MS
*N atau PD
12.1.4
No
Format
Explanation
1 2 3 4 5
Memasukan time limit tanggal 26 November Memasukan time limit tanpa tanggal untuk sameday Memasuk time limit sekaligus masuk ke Queue 200 Memasukan nomer tiket untuk satu penumpang Memasukan 3 nomer tiket untuk 3 penumpang di nama ke 1 s/d 3 Memasukan nomer tiket bayi dengan menempel di nama orang dewasa Redisplay ticket number Mengganti tanggal time limit menjadi 01 November
7T - TK1267700900107104 N1.1
7 8
ABACUS DSI - 15 -
. 12.1.5
Reference Guide
Kegunaannya: untuk sebagai record file PNR Abacus di history siapa yang melakukan Request booking PNR tsb. (Contact Person)
FORMAT:
6PAX
atau
6SEC/CYNTHIA
12.1.5.1
Untuk mengganti Receive From cukup override (input nama baru) Contoh : *P6 RECEIVED FROM TINA W0U8.W0U8*ABB 0229/29SEP05 GUUIJS H
6SINTA
12.1.6
FORMAT:
OR
ER
12.2
RETRIEVAL PNR
Ada 5 cara untuk retrieve PNR yang sudah disimpan didalam Abacus System
No
Format
Explanation
* YQRTSU
* GA868 / 01SEPCGK-KIM
*2
QSQ/*N3J27U
ABACUS DSI - 16 -
Training Department
Reference Guide
12.3
OPTIONAL FIELD
No
Format
Explanation
5 (Free text)
Basic Remarks
5 ( Free text )
Historical remarks
Wholeseller Ticketing Activate relocation PNR Diactivate relocation PNR Redisplay Remarks
REFERENCE:
F*FOX/PNR/REMARKS.
52 53-6 54,6,9
delete remarks di line ke 2 delete remarks di line ke 3 s/d 6 delete remarks di line ke 4, 6 dan 9
Apabila penumpang mempunyai informasi atau mempunyai permintaan jenis2 makanan, kursi roda, keranjang bayi dsb yang harus did ketahui oleh Airlines maka message tsb, harus di create dalam PNR di kolom General facts dengan menggunakan SSR ( Spesial Service Request ) atau OSI ( Other Service Information ).
FORMAT SSR :
FORMAT OSI :
ABACUS DSI - 17 -
Training Department
Reference Guide
No
Format
Explanation
1 2 3 4 5
Request Wheelchair, segment 1 penumpang ke 2 Moslem Meal, seg.1 & 3 untuk penumpang 2 & 4 Diabetic Meal semua segment semua penumpang Uncompanied Minor untuk anak umur 8 tahun Request baby food untuk semua segment masuk ke name select orang tuanya ( jagan nama bayinya ) Informasi local contact ke Airlines Garuda Indonesia Informasi ke BA pax hanya bisa bahasa Indonesia Redisplay general facts
6 7 8
3OSI GA LCTC CROWN HTL RM 908 3OSI BA PAX SPEAKS BAHASA ONLY *P3
NOTE: Untuk semua permintaan yang berhubungan dengan Baby / Infant, nama yang digunakan dalam format Abacus harus menggunakan nama penumpang dewasa.
Display informasi semua Spesial Meals Code yang bisa digunakan: DU*/SPM OR DU*/SPMUA (by specific carrier)
Reference
: F*FOX/SSR/CODES
F*FOX/DISPLAY/SSR/ITEMS
F*FOX/SPML/OSI F*FOX/SPML/SSR 12.3.2.1
Delete dan Change status untuk General Facts
No
Format
Explanation
1 2 3 4 5
Delete general fact di line ke 3 Delete SSR dengan status "HK" di line ke 2 Delete general facts line ke 4 & 7 Delete general facts di line ke 2 s/d 6 Change status SSR di line ke 2 menjadi "HK"
ABACUS DSI - 18 -
Training Department
Reference Guide
12.3.2
Kegunaannya untuk meminta nomer tempat duduk di pesawat (status seat harus HK ) Penumpang sudah langsung mendapatkan konfirmasi nomer tempat duduk, sebelumnya agent dapat membuka configurasi tempat duduk pesawat terlebih dahulu dengan Click icon Graphical Seat Map reserved 12.3.2.1 RESERVE SEAT (booking PRS) 4G1/7A 4G2/10ABC 4G1/10A11B reserved seat no.7A di segment 1 reserved seat no. 10A, 10B dan 10C di segment 2 reserved seat no. 10A & 11B untuk segment 1 lalu masukan segment number yang ingin di
FORMAT :
12.3.2.2
Dari Row Seat Assignment FORMAT : 4G1/N 4GA/W 4G2 /A ( No smoking zone ) ( Wing seat zone ) ( Aisle seat zone )
12.3.2.3
FORMAT:
Delete semua seat number untuk segment 1 Delete seat number10A saja di segment 1 Delete seat number 8A & 9B di segment 2
Delete semua seat number di semua segment
12.3.2.4
FORMAT
*B
12.3.2.5
FORMAT 4G1HK
ABACUS DSI - 19 -
Training Department
Reference Guide
12.3.3
Apabila penumpang telah menjadi anggota FQTV dari suatu penerbangan, yang dikarenakan penumpang sering melakukan perjalanannya dengan penerbangan tsb dan sudah mencapai milleage standard airlines tsb.
FORMAT :
PT* PT*SQ
(Untuk melihat semua Airlines Agreement FQTV) (Untuk melihat Specific Airlines SQ Agreement FQTV)
CONTOH-RESPONSE :
PT*SQ FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS -------------------------------------------------------------------------------------------------------------------------USE. FF OC FF NUMBER / RC -N.N TO TRANSMIT FLIGHT INFO OC-OWNING RC-RECEIVING CARRIER CARRIER /*/ SEGMENT SPECIFIC ALLOWED SQ-618 SINGAPORE AIRLINES ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED AC BD DL EK LH MI MX NH* NZ OS OZ RG SK SQ* TG UA VS
No
Format
Explanation
1 2 3 4 5
Memasukkan frequent flyer Garuda no 7899999 untuk penumpang 1.1 Memasukkan FF SQ no.2200888 untuk terbang dgn LH name ke 2 Redisplay Frequent Flyer Delete Frequent Flyer di line ke 2 Mengganti FF number SQ menjadi no. 33009080
REFERENCE
F*FOX/FQTV
ABACUS DSI - 20 -
Training Department
Reference Guide
12.3.4
EMAIL ADDRESS
Abacus menyediakan sarana untuk travel agent agar dapat mengirim PNR dari Abacus Host langsung kepada penumpang melalui email.
ENTRY
13
DIVIDE-PNR
Apabila didalam suatu PNR terdapat satu atau lebih penumpang yang ingin melakukan perubahan itinerary agent dapat menggunakan fasilitas ini dengan tujuan untuk dilakukan perubahan perjalanannya dalam PNR tanpa menggagu reservasi penumpang yang lain dalam PNR tersebut.
13.1 Format-format yang bisa digunakan untuk divide atau split PNR:
Divide semua nama di baris ke-1 dari PNR . Divide semua nama di baris ke-1 dan ke-4 dari PNR . Divide 1 nama untuk penumpang di posisi 1.1 saja Divide nama untuk penumpang di posisi 1.1 & semua nama di baris ke-2 Divide nama untuk penumpang di posisi 1.1 & 2.2 Divide semua nama dibaris ke-1 sampai dengan ke-4
ABACUS DSI - 21 -
Training Department
Reference Guide
1. DISPLAY PNR 2. SELECT NAME TO DIVIDE 3. DO MODIFICATION OR CANCELLING ITUNERARY 4. ENTER RECEIVE -FROM 5. FILE PNR 6. END OF TRANSACTION
*UA7AGH D1 OR D1.1*2.1
6PAX/RIDWAN F E OR ER
Note : Sebaiknya untuk cancel rebook dilakukan setelah proses divide / split berakhir. REFERENCE : F*FOX/DIVIDE/PNR
14
QUEUE
Fungsi: untuk memonitor semua PNR yang telah dibuat dan message-message dalam system Abacus Agent.
14.1
QUEUE MESSAGE
14.1.1 Queue Assigned ( tidak bisa dirubah ) Codes S G N L A Description Supervisor - queue General - queue Notification - queue Left message - queue Auxiliary queue
ABACUS DSI - 22 -
Training Department
Reference Guide
14.2 QUEUE PNR Dibagi menjadi 2 : Queue Assigned dan Queue User
14.2.1 Queue Assigned Sudah ditentukan fungsinya masing2 oleh system Abacus ( tidak bisa diubah ). Queue - Number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Function Basic PNR - Urgent (departure within 24 hours). Basic PNR - Non Urgent. Car / hotel / tour confirmation numbers Not currently assigned Recheck PNRs successful processing Airline schedule changes for travel within 17days Airline schedule changes for travel beyond 17days HX status code received Not currently assigned TAW tickets to print TAX suspense Airline rated PNR Large party ( 10 or more ) Not currently assigned ETDN confirmations , knowledge ETDN errors , rejects Not currently assigned Waitlist confirmation - Urgent ( departure within 24hours ) Waitlist confirmation - Urgent ( departure within 24hours ) Problem with ticketing via " QLT" entry -check PNR for errors Dupe booking queue Unable to invoice - check PNR for errors Corporate Travel Policy Modified by Airline Group system action Pre - Reserved seat / BP confirmations Pre - Reserved seat / BP unable to confirm Tour time limit Rejected BP continuous queue print Answerback re queue EAASY system PNRs
ABACUS DSI - 23 -
Training Department
Reference Guide
14.2.2
Queue User / Individu Yang dapat digunakan queue number 50 s/d 511
14.3
FORMAT
QC/
RESPONSE:
QC/ ON QUEUE AS OF 1122 ON 01AUG FOR R2M8 F ......4 100 ....5 G .....11 110 ....25 N ..... 2 115 ....18 S ...... 3 120 ....25 0 ..... .4 125 ....8 1 ...78 130 ....25 6 ..... .10 135 ........4 7 .. 16 200 ....13 9 . 20 250 ....30 20 .....12 300 ....100 TOTAL MESSAGES .....20 SPECIALS ........0 PNRS ...389 14.3.1 Additional Queue Count Format
Description Queue count for queue 9 Queue count for queue 1 through 9 Queue count for General Message Queue
Description First PNR in queue 9 will display in work area. Access for General queue in work area display.
ABACUS DSI - 24 -
Reference Guide
14.6
Contoh soal: ENTRY : 5ATTN HELPDESK // FROM ANDI 5KINDLY CHK n ADJUST 1B-PNR *VHZB8G ISNT SYNCHRONISE 5MTKS N BRGDS QP/DWZG (Send remarks via Queue to Helpdesk)
REFERENCE
F*FOX/QUEUE / COUNT F*FOX/QUEUE / MESSAGE F*FOX/QUEUE / PLACE F*FOX/QUEUE / EXIT F*FOX/QUEUE / PRINT
14.7
ENTRY Response
: :
QI*SYS
00 CONFIRM TO PASSENGER 01 CONFIRM TO PASSENGER 02 UTR OR LMTC 03 UNTICKETED PREPAID TICKET 04 COMPUTER RATE 05 ADVISE FLIGHT INFORMATION 06 ADVISE SCHEDULE CHANGE 07 TICKETING ARRANGEMENT 08 TIME-LIMIT EXPIRED 09 FIRM 10 ADVISE PREPAID TICKET ON FILE 11 SEE REMARKS 12 CONFIRM FROM WAITLIST 13 2ND REQUEST FOR REPLY 14 FOLLOW-UP FOR BUSSINESS
15 GROUP 16 SEE - FACT 17 END TRANSACTION ERROR 18 SPECIAL MEAL 19 SPECIAL LIST 20 SEAT CONTROL ACTION REQUIRED 21 SEE SPECIAL REMARKS IN PTA DATA 22 PASSENGER NO - SHOW 23 SET-UP TIME LIMIT 24 AIR SEGMENT CANCELLED 25 VERIFY DELTA SEGS WITH VI* ENTRY 26 NO SEGMENT 27 FLIGHT CANCELLED 28 NAMES/NUMBER IN PARTY NOT EQUAL 29 CLASS CODE INCORRECT
ABACUS DSI - 25 -
Reference Guide
14.8
Entry
Description Places PNR on Queue 75 with PIC number 11(see remarks) Places messages on general message queue at PCC-R2M8
QP/75/11 QP/R2M8G
QP/50/6990/1175/22 Places PNR to multiple Queue. *QH QR/55/64/86 Display Queue history. Removes PNR in working area from multiple Queue.
15.
TIMATIC
15.1
TIM QUIT
Format : Note :
TIRA / NABAH / EMDPS / DELON / TRAMS 1 2 3 4 5 3 : EMbarkation Denpasar 4 : DEstination London Description Required or Mandatory field 5 : TRansit Amsterdam
TIRV
Mandatory, but choose just one of these three primary action codes.
TIRH TIRA
Timatic Request Health information Timatic Request All visa/passport and health information
NA EM DE TR VT
Nationality of traveler Embarkation point of traveler Destination point of traveler Transit point of traveler Countries visited by the traveler up to six days prior to this trip
ABACUS DSI - 26 -
Training Department
Reference Guide
15.2
Scrolling TIMATIC
Function Timatic Page Next Display the next page Timatic Page Redisplay current page Timatic Page Back Display the previous page Timatic Page Last Display the last page Timatic Page First TIPN TIPG TIPB TIPL TIPF
Format
15.3
Function
Timatic Locate Country Codes Local city codes from a country name . Timatic Request City Codes Display All city and country codes Timatic Request City Codes Display the country Name for a requested city and all city codes located in that country. Timatic Request Group List Timatic Request Group List Display member countries for a requested group. Timatic Rules Index for Rules, terms and definitions Timatic News News Index
Format Example
TILCC/ (country name) TILCC/EGIPT TIRCC
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16.
16.1
Tujuan : untuk mengetahui standard Minimum Connecting Times dari suatu flight yang
Format :
( Minimum Connecting Times di LAX, arrive dengan flight AA dari Domestik dengan flight BA ke International )
Sample Response :
STANDARD.D/D...D/I...I/D...I/I. ONLINE 1.10 1.30 2.00 2.00 OFFLINE 1.10 1.30 2.00 2.00 - IS ONE WAY / IS BOTH WAYS ** OR * ARE ALL
16.2
Untuk mengetahui apakah pembukuan reservasi kita di dalam suatu PNR , sudah sesuai dengan standard minimum connect times yang ditentukan oleh airlines.
Format : VCT* Response: MINIMUM CONNECT TIME EDIT VALID FOR ALL CONNECTION
Reference
: F*FOX/MINIMUM/CONNECT/TIME
T*CP-SYDSFO
Reference :
F*FOX/CONNECTION/POINTS
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17. MISCELLANEOUS
Fungsinya : untuk mengetahui informasi2 mengenai : calculator,tax informasi,cuaca,kalender,perbedaan waktu suatu negara, dsb.
Description Calendar for current year Calendar for month in 1997 Add days Subtract days Calendar dates of next 4 Mondays List Wednesdays in September
17.2 Calculator Function Format Example T MENU T CODES T 967 451 T 426.15-159.72 T 614.75*8 T 500 / 10 Description Display all calculator functions Display English and metric Measurement codes Add Subtract Multiple Divide
Description Obtain bankers selling rate for IATA documents Obtain by 3 letter currency code Obtain by country name Convert currency for bankers selling rate
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17.4
Tax Database Format Example TXHELP TX*FR Description Tax information Display list or taxes for specific country using country code TX*2 Display details of tax on specified line number of tax database response TX*ITALY Display list of taxes for specific country using country name TX* Redisplay last tax response to a tax help entry
17.5 Time and Temperature Format Example T ETFRA/LAX T*SYD T T30C T T86F Description Time difference between cities City date and time Celsius to Fahrenheit Fahrenheit to Celsius
17.6 Weather Information WX = Current Weather Conditions CF EF = City Forecast (today plus the next two days) = Extended Forecast (up to 5days out)
Description Extended Forecast for Las Vegas Page 2 of Extended Forecast Current weather conditions for Manila Page 2 of Current weather Display Weather forecast by PNR segment number
Reference
F*FOX/TIME F*TTL/WEATHER
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1.
Click on
2.
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Step 2: Book an Air Segment 1. Click on the class of service to retrieve the Air Sell mask.
2.
to retrieve the
1.
Click on
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2.
3. Click on to end transaction and generate an email message to the passenger to retrieve the booking from Virtually There.
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19
Step 1: SHOP
1. Click on
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Step 2: LOOK
1. Click on the desired hotel line number, which is the blue text (a.k.a. WhizModed text) as shown by the red box to retrieve the hotel description.
2. Click on the desired rate line number, which is the blue text (a.k.a. WhizModed text) as shown by the red box to retrieve the hotel rate details.
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Step 3: CHECK
1. Click on Rule. on the following mask to retrieve the Hotel Rate
2. Click on the desired hotel rate rule line number, which is the blue text (a.k.a. WhizModed text) as shown by the red box to book the hotel room.
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Step 4: BOOK
1. Click on appear. on the following mask and the Hotel Sell mask will
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4. Click on
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6. Click on
7. Click on to end transaction and generate an email message to the passenger to retrieve the booking from Virtually There.
Step 1: SHOP
1. Click on
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Step 2: LOOK
1. Click the desired car line number, which is the blue text (a.k.a. WhizModed text) as shown by the red box to retrieve all the rates available for the specific car vendor.
Step 3: BOOK
2. Click on the KM column for the chosen car type line number, which is the blue text (a.k.a. WhizModed text) as shown by the red box, to retrieve the car sell mask.
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Note: To check the Car Rate Rule, simply click on the DAILY column of the chosen car type (e.g. as shown in the dotted box), which is the blue text (a.k.a. WhizModed text).
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5. Click on
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7. Click on
7. Click on to end transaction and generate an email message to passenger to retrieve the booking from Virtually There.
21
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Note: * Step 1 is optional (required if creating an insurance segment for an existing PNR). * Most insurance vendors require at least 2 lines of client address to be present in the PNR prior to the creation of an insurance segment.
2. Select the option Book and indicate the Insurance Plan Type (as per information from the insurance vendor), before hitting the Enter key on the keyboard to navigate to the next screen.
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3. Input the Pax Type, Birthdate and Govt/ID before hitting the Enter key on the keyboard to navigate to the next screen.
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4. Input the Passenger Gender, Emergency Contact Name and Contact Phone Number, including the country/city code for the contact number before hitting the Enter key on the keyboard to navigate to the next screen.
5. Complete all the fields on this screen before hitting the Enter key on the keyboard to navigate to the next screen.
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6. Complete this screen should you have available information. If not, hit the Enter key on the keyboard to navigate to the next screen.
7. Input the Payment Info as CA before hitting the Enter key on the keyboard to navigate to the next screen.
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9. Click on
to generate the
11. Enter in the name of the person from whom the reservation was requested.
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12.
Click on
13. Click on to end transaction and generate an email message to the passenger to retrieve the booking from Virtually There
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