*8,$'2(678'$17(21/,1(

Adaptado de Pereira, Mendes, Mota, Morgado & Aires (2004). "Instrumentos de Apoio ao Ensino Online: Guia do
Estudante Online, Discursos-Perspectivas em Educao, n 1, Lisboa, Universidade Aberta.

8|J|VkO, 2007

O L81UDAN1L ONl|NL

8or ostcuooto o roqlo uo |osloo Oolloo oo co oorloclo

totolooto ulIorooto uo sor ostcuooto uo oosloo rosooclol oc uo oosloo o ulstoclo
coovoocloool. Cootcuo, o Iocto uo so trotor uo c coototo rocooto co
coroctorlstlcos osoclIlcos, rogcor olqco ouotoo.
|sto qclo roccro sorvlr uo orlootoo oo ostcuooto oosto tlo uo oosloo,
orosootoouo, o troos qorols, os osoctos ols rolovootos uo gco so rovosto.
Asoctos ols coocrotos, rolotlvos o couo ccrso oc coluouo ccrrlcclor o gco o
ostcuooto so loscrovo, soro ulvclqouos o uoccootos rrlos.


|. IAkA l|DAk COM A 1LCNOlOG|A

1. COMIL1LNC|A8 COM O COMIU1ADOk
O |osloo Oolloo uooouo clto (oboro o qroc vorlvol,
coosoooto o oboruoqo ouoqqlco oscololuo} uo coctouor. |boro oo
toooo gco sor c orlto oo sco ctlllzoo, o ostcuooto uosto tlo uo oosloo
uovor ossclr os cootoclos bslcos uo ooto uo vlsto uo ctlllzouor, gco
loo orlto tlror o olor ortluo osslvol uos Icoclooolluouos o
otooclolluouos sco ulsoslo, uos gcols so uostoco.
utlllzoo uo c browsor (roqroo uo vlscollzoo uo lqloos
uo lotoroot},
losgclso o rocoloo uo loIoroo oo lotoroot,
utlllzoo uo corrolo oloctrolco (rocobor o oovlor oosoqoos,
oooor Ilcoolros},
utlllzoo uo c rocossouor uo toto.
Dos Iorroootos ossooclols oro ouor Irogcootor c ccrso oolloo,
uostoco-so os soqclotos.
Coctouor co ocosso lotoroot,
rowsor vorso 5 oc scorlor (rocooouo-so o lotoroot |loror},
Auobo Acrobot koouor, oro ouor lor Ilcoolros oo Ioroto lD|
l
;

(1)

vorlIlgco so | osscl osto roqroo lostolouo oo coctouor. 8o oo tlvor, ouo

obt-lo oo oouoroo. [ott.,,www.ouobo.co,rouccts,ocrobot, roousto2.otl| oc oo
CD-kOV gco ocooooo olqcos rovlstos uo loIortlco (o. lC Gclo, |oo loIortlco,
lJ, otc.}.
(2) lor oolo, o ultloto2l (qrtls} [ ott.,,www.cltlotozl.co, |- oc o Wlo2l
(sooroworo} [ott.,,www.wlozl.co,|. louo oocootror olqcos uostos roqroos oos CD-
kOVs gco ocooooo olqcos rovlstos uo loIortlco (o. lC Gclo, |oo loIortlco,
lJ, otc.}.
(8) lroIorooclolooto co cooto uo ZHEPDLO, or orltlr olor Ilolbllluouo uo ocosso
o ctlllzoo. loro crlor co cooto qrotclto uosto tlo (obtor c oouoroo uo corrolo
COMPETENCA8
COM O
COMPUTADOR

3
lroqroo uo corosso uo Ilcoolros, oro ouor troboloor co
Ilcoolros oo Ioroto .2ll (2),
VlcrosoIt Woru oc rocossouor uo toto cootlvol co o Ioroto .
DOC.
u roqroo ootlvlrcs octcollzouo (Nortoo Aotlvlrcs, VcAIoo
vlrcs8coo, loouo Aotlvlrcs, otc.}
uo cooto uo corrolo oloctrolco (8).

No lolclo uo ccrso o gco so loscrovor, tor oortcoluouo uo rotlcor oc
ougclrlr cltos uostos cootoclos, ctlllzor os Iorroootos roIorluos o
Iolllorlzor-so co os Icoclooolluouos uo lotoIoro uo |-Looroloq otrovs uo
Irogcoclo uo Vuclo uo Ablootoo. No ootooto, coso sloto gco to qroouos
ulIlccluouos oo ctlllzoo uos Iorroootos (roqroos} oc oo oocco uos
toroIos roIorluos (osgclsor oo lotoroot, crlor co cooto uo corrolo, or
oolo}, sor tolvoz ctll roccror uosoovolvor c occo ossos cootoclos
ootos uo lolclo uo ccrso. Assl, ouor coocootror-so ols oo oloroo uos
Icoclooolluouos uo lotoIoro o oos Ioros osoclIlcos uo lotoroco uo
|osloo Oolloo, o gco loo orltlr co ouotoo ols rluo o c oloor
orovoltoooto uos roccrsos ulsoolvols, gco so trouczlro, soqcroooto, oco
oloor oorloclo uo orooulzoqo.

||. AIkLNDLk ONl|NL

1. OkGAN|2AAO DO L81UDO L GL81AO DO 1LMIO

Dols osoctos Icouoootols uo |osloo Oolloo so o orqonizoo do
es|udo o o qes|o do |emo. |stos osoctos ouoro vorlor uo ocoruo co
o tlo uo oboruoqo ouoqqlco ouotouo (ols oc ooos cootrouo oo
octo-ostcuo oc oo coloboroo, co olor oc ooor qroc uo
lotoroctlvluouo, otc.}, os rovosto-so soro uo qroouo lortoclo oro
co orooulzoqo bo sccouluo. Coo ostcuooto oolloo deve |er umo
ideio cIoro do que se esero de si, uo tlo uo octlvluouos gco uovor
uosoovolvor o uo Ioro coo uovor Ioz-lo, uos rozos gco tor gco
ccrlr o uos Ioros coo sor ovollouo. |stos loIoroos soro, o
rlocllo, orosootouos o uoccootos rrlos uo ccrso o gco so loscrovo.

oloctrolco}, v o ott.,,oll.qooqlo.co oc ott.,,www.ootoll.co oc o
ott.,,www.yoooo.co, or oolo, o slqo os lostrcos.

4
8oro gco toooo ucvluos, rocorro oo cooruooouor uo soc ccrso oc oos
uocootos uos scos coluouos ccrrlccloros oc oos coloqos oo sootluo uo obtor
o|cuo.
No osso uostos loIoroos, roccro es|obeIecer rocedimen|os de
|roboIbo odequodos, toouo o cooto os olqoclos rogcorluos, os scos
coroctorlstlcos ossools o os cooulclooollsos vrlos gco tor gco qorlr (vluo
ossool o roIlssloool, osoo(s} o too ulsoolvols oro ostcuor o
ortlclor oos octlvluouos oolloo, otc.}. Do-so, o soqcluo, olqcos
scqostos uo corctor qorol gco o ouoro oclllor.
lroccro orqoolzor os osoos o os orlouos uo too gco tor
ulsoolvols oro ostcuor o ortlclor oos octlvluouos oolloo,
|loboro c looo oosol gco loo orlto tor co vlso qlobol
uos toroIos o roollzor, uo ouo o ouor qorlr o sco oocco o
cootlblllz-los co os octros roos uo sco vluo, loclclouo toos llvros,
|loboro c looo sooool gco loo orlto ooltorlzor o
uosoovolvlooto uo soc troboloo o ocooooor o uosoorolor uo ccrso,
Aooto os toroIos o roollzor o orqoolzo-os or rlorluouos (os
ols crqootos, os gco lro rogcoror ols too, os ols lortootos, otc.},
lroccro luootlIlcor, uo ootro os osoos o orlouos uo too
ulsoolvols, ogcolos gco sooto soro ols rouctlvos, oro ouor uoulc-los
s toroIos ols olqootos,
Jooto uosoovolvor co roloo uo coooroo o ortlloo co os
socs coloqos uo ccrso, uo ouo o ouor o|cuor o sor o|cuouo oo soc
orccrso uo orooulzoqo,
lroccro rosolvor uo Ioro ols rluo osslvol gcolsgcor
robloos gco osto|o o ro|culcor o soc troboloo (ulIlccluouos oo
ctlllzoo uos roccrsos uo lotoIoro uo o-looroloq, oo obtooo uos totos
oc octros otorlols loulcouos, oo uosoovolvlooto uos toroIos rogcorluos,
otc.}, rocorroouo oo cooruooouor uo ccrso, oo(s} uocooto(s}, coloqos oc
octros ossoos gco osso o|cu-lo.
8obrotcuo oo coso uo oo tor co llqoo orooooto lotoroot
(Cobo oc AD8L}, sor ctll qcoruor oo soc coctouor o otorlol gco
coosluoror ols rolovooto oro o uosoovolvlooto uo soc troboloo.
oosoqoos uos Ircos uo ulsccsso (oc ocortos uo oosoqoos} gco
coosluoro osoclolooto rolovootos, llqoos oro qloos uo lotoroot,
Ilcoolros ulsoolblllzouos, loIoroos lortootos rolotlvos orqoolzoo,
cootocuos oc ovolloo uo ccrso,coluouo ccrrlcclor, roqlsto uo FKDWV, otc.
kocorro tcolco uo color,color oro rocoloor osso loIoroo,
csoouo o soc rocossouor uo toto coo c bloco uo ootos, oc, o
oltorootlvo, lrlo-o, oro ouor uools orqoolz-lo o ctlllz-lo coo
otorlol uo ostcuo, so oocossluouo uo ostor llqouo oc uo ocouor
lotoIoro soro gco gcolro coosclt-lo.
Gcoruo soro clos oo soc coctouor uos otorlols
(oosoqoos, uoccootos, oouoroos lotoroot, otc.} gco oovloc.


ORGANZAAO
DO E8TUDO E
GE8TAO DO
TEMPO

5
||. A COMUN|CAAO L A |N1LkACAO ONl|NL
A comunicoo o o in|eroco oo |osloo Oolloo so (oo coso uosto
ouolo} gcoso oclcslvoooto bosoouos oo lloqcoqo oscrlto. Jouos os
oloootos coloootoros gco o|cuo cocolcoo oo coototo
rosooclol (lloqcoqo cororol, to uo voz, orosso Ioclol, otc.} osto
ocsootos, qoroouo olor oblqcluouo o ols ulIlccluouos oo lotorrotoo
uo sootluo uo gco so ulz or orto uos octros lotorlocctoros. Assl, uovor
obsorvor olqcos roqros bslcos.
|rlo-so co clorozo o uo Ioro slottlco,
Auoto c to coostrctlvo, uloloqooto o otlco, oso
gcoouo ulscoruo uo co uotorloouo luolo oc ooto uo vlsto,
NO |8Ck|vA |V VAlu8CuLA8 ( o ogclvolooto o qrltor oo
cocolcoo orol},
utlllzo os slools qrIlcos (cooouos HPRWLFRQV} oro sloollzor
ooos (coo or oolo, -, / }

utlllzo o ocor o o lroolo co oouoroo.


2.1 O8 IOkUN8 DL D|8CU88AO
A ootcrozo ossincrono dos |runs de discusso (os lotorlocctoros
cocolco o toos ulIorootos} olqo olqcos ostrotqlos oro ouor
qorlr o loIoroo rouczluo o o ortlcloo uo Ioro oIlclooto, sobrotcuo
oos ccrsos oc coluouos ccrrlccloros o gco osto lostrcooto so|o bostooto
ctlllzouo.
Acomonbe ossiduomen|e os Iruns em curso (ulorloooto oc,
olo ooos, ulo sl ulo oo}. 8o co uotorloouo totlco tlvor co
ulsccsso ulolco o clto ortlclouo, o ocoro uo oosoqoos qorouo
Ior co gco, coso osto|o olqcos ulos ocsooto, so sloto sotorrouo o
uozooos uo oosoqoos, ovootcolooto co uoccootos oooos, gco tor
gco lor o rocossor. Ocoouo tlvor ocobouo osso troboloo o so sootlr
roorouo oro ortlclor, | o ulsccsso tor ovooouo o o sco
ortlcloo oruor oortcoluouo.

Irocure es|obeIecer um borrio odequodo oro consuI|or os
mensoqens. Acouor oos Ircos uo ulsccsso o gcolgcor ooro o,oc o
gcolgcor lcqor, gcoouo oo toooo cooulos rolclos oro ostor
coocootrouo o uosoovolvor os ocos gco so|o oocossrlos (toor ootos,
colocor co oosoqo, cooscltor co qloo uo lotoroot, otc.} uo Ioro
ouogcouo, ouo rovolor-so lrouctlvo o qorouor uo cooIcso o
ooslououo.

leio os mensoqens eis|en|es on|es de eIoboror e coIocor o suo,
uo ouo o oo rootlr ucvluos, gcostos, coootrlos oc loIoroos |
orossos.

COMUNCAAO
A88NCRONA

6

Irocure que o suo or|icioo con|ribuo oro o ovonor e
oro|undor do discusso colocoouo gcostos ortloootos, lotrouczlouo
oovos luolos, orqcootos o loIoroos, ortllooouo o sco oorloclo
ossool, otc. |vlto colocor oosoqoos oooos oro ulzor gco coocoruo co
o gco olqc ulsso.
CoIoque o suo mensoqem no on|o correc|o do discusso
(|breod). 8 uovor colocor co oosoqo oo rolz so ostlvor o lolclor c
oovo osscoto. 8o ostlvor o rossoqclr o ulsccsso uo c uotorloouo osscoto,
uovor colocor o sco oosoqo coo rososto oosoqo gco lotrouczlc osso
osscoto, oc, ooto, coo rososto oosoqo sobro o gcol so gcor roococlor
(coootoouo-o, coloootoouo-o, otc.}.




Ado|e umo o|i|ude cons|ru|ivo e coIoboro|ivo, oso gcoouo
ulscoruo totolooto uo cootocuo uo co oosoqo oc loo oroco gco sobo
clto ols gco os socs coloqos sobro o osscoto o ulsccsso.

2.2. O CHA1

Coo Ioro uo cocolcoo slocrooo (os lotorlocctoros cocolco o
too rool}, o FKDW ctll oro octlvluouos ootcols oc sllosooto coovlvlo
ootro os ortlclootos. As scos oloros llltoos so. o olqoclo uo
rosooo slcltooo uos ortlclootos o o ulIlccluouo o soqclr os
ulIorootos 'coovorsos' gco so vo uosooroloouo, olo gco ols oIlcoz
gcoouo o qrco oovolvluo ogcooo.
No ootooto, o sltcoos o gco ouo sor ctlllzouo oro ulscctlr
osscotos ols coloos o oovolvoouo c ocoro olor uo ortlclootos,
coo o coso uos coots ouorouos (o olqc gco Ioz o qosto uo
coovorso o uos ortlcloos}, uo EUDLQVWRUPLQJ, troco uo lrossos sobro

7
toroIos o uosoovolvor, ostoboloclooto uo co otouoloqlo uo troboloo o
soqclr (oc troboloo uo ogclo, or oolo}, oscloroclooto uo ucvluos.
Nostos cosos, obsorvo-so qorolooto os soqclotos roqros.
loulr o olovro (II} oro Iolor,
|soror gco o ouorouor coocouo o olovro o s ooto ulqltor o
toto,
8or cloro o sccloto,
Dlvlulr o gco so gcor ulzor o vrlos Irosos, ulqltoouo |otor o
couo Iroso o ctlllzoouo rotlcoclos oro loulcor gco olouo so vol cootlocor
(lollzo o oIolto uo slloclo},
loulcor cloroooto gco so torlooc ulqltoouo I|M oo cltlo Iroso.


2.8. A |N1LkACAO |NIOkMAl

Aroo uo coovlvlo, oorolooto uoslqoouo or CoI vlrtcol oc Clbor-
CoI, co co ostrctcro tllco uo c Irc uo ulsccsso os uo corctor
loIorol, oouo os ortlclootos ouo trocor touo o tlo uo loIoroos,
Iolor uos socs lotorossos, ulscctlr os ols ulvorsos osscotos, otc. | c osoo
uo qroouo lortoclo oo coostrco uo co cocoluouo uo orooulzoqo,
oouo os ortlclootos ouo coooocor-so oloor o uosoovolvor c oslrlto uo
qrco gco ocooto o clto o otooclol uo orooulzoqo oo coototo
RQOLQH.


8. A AIkLND|2AGLM COlA8OkA1|VA
O troboloo coloborotlvo co ostrotqlo bostooto ctlllzouo oo
coototo oolloo or orltlr, otrovs uo lotoroco o uo ortlloo uo
cooooclootos ootro os ostcuootos, crlor co sltcoo uo orooulzoqo ols
rlco o ulvorslIlcouo. |sso troboloo ouo sor uosoovolvluo or touo o qrco,
ctlllzoouo c Irc uo ulsccsso, oc, o olqcos oootos, or ogcooos
qrcos, soouo oorolooto uoslqoouo uo troboloo uo ogclo. No rlolro
coso, ollco-so os osoctos | roIorluos o roslto uos |rcos uo
Dlsccsso. No soqcouo coso, o olqcos osoctos osoclIlcos o tor o cooto.
Assoqcror co cocolcoo Irogcooto o oIlclooto ootro os
obros uo ogclo,
Auotor co otltcuo coloborotlvo o coostrctlvo,
lr orqoolzoouo o octcollzoouo o gco so vol rouczlouo,
Cootrlbclr uo Ioro oIoctlvo o ooooouo oo osIoro uo qrco,
Jor coocluouo uo orqcootor, coosluoror octros ootos uo vlsto,
ooqoclor o cooqor o coosoosos,
Avollor o troboloo uosoovolvluo.

4. A AVAl|AAO
COMUNCAAO
8NCRONA

8

Jllcoooto, os Ioros o lostrcootos uo ovolloo ctlllzouos oo
oosloo oolloo oo so clto ulIorootos uo gco oocootroos oo oosloo
rosooclol oc oo oosloo o ulstoclo coovoocloool. ovolloo uloqostlco,
Iorotlvo o sootlvo, tostos, ooos, oosolos, troboloos uo ro|octo,
rosolco uo robloos, ostcuos uo cosos, ortIllos so oloootos gco
ouo sor cocos oos vrlos coototos uo oosloo.
A ovolloo oo oosloo oolloo coorto, or, olqcos osoctos
osoclIlcos. O ostcuooto oosto tlo uo oosloo ouor, o olqcos cosos, tor
gco roollzor os toroIos uo ovolloo, orclol oc totolooto, oo coototo
oolloo (uo Ioro oloctrolco, or ossl ulzor}, olo gco ossooclol obsorvor
olqcos uos roqros uo soqcrooo | roIorluos oclo. color o otorlol ols
rolovooto uo ccrso (loclclouo loIoroos o lostrcos} oro o soc
coctouor, rooror os totos oc octro tlo uo cootrlbclos oIIlloo o
ctlllzor o tcolco uo color o color (oc oooor os Ilcoolros} oro os colocor oo
lotoIoro uo o-looroloq, oc qcoruor soro co clo uo gco so oovloc
so olqcos uos rtlcos ocoosolovols, sobrotcuo oo gco so roIoro o toroIos
uo ovolloo.
lor octro louo, olqcos uos lostrcootos oc Ioros uo ovolloo
ctlllzouos ouoro tor coroctorlstlcos ulIorootos uogcolos gco oocootroos
ooctros ouolluouos uo oosloo, coostltclouo, uosso Ioro, co oorloclo
oovo. louo roIorlr-so, o tltclo uo oolo, o Irogcoclo o o gcolluouo uo
ortlcloo oos Ircos uo ulsccsso, o roollzoo uo slotosos uo ulsccssos
oc o ouoroo uo co ulsccsso (ucrooto c uotorloouo orlouo uo
too}.
A roIlcloclo oo ctlllzoo uo tocooloqlo o uo VRIWZDUH o o
Iolllorluouo co os Ioros uo troboloo o cocolcoo oolloo cootrlbco
Iortoooto oro lollzor os ovootcols ulIlccluouos oulcloools gco o
ostcuooto ouo oorlootor oo roollzoo uos toroIos uo ovolloo, olo
gco so roIoro o oocossluouo uo orovoltor oo lo o orlouo uo
oblootoo oo coototo oolloo rovlsto oo lolclo uo ccrso o uo ouotor
rtlcos o rotloos ouogcouos o oIlclootos.
lor cltlo, rocoruo-so c uos rlocllos bslcos oro o sccosso oo
ovolloo o gcolgcor coototo. sobor ooctoooto o que sor ovollouo,
quondo sor ovollouo, como sor ovollouo, gcol o |inoIidode uo ovolloo
o gcol o eso reIo|ivo uo uotorloouo ovolloo oo closslIlcoo Ilool. 8o
tlvor ucvluos gcooto o olqc uostos osoctos uovor roccror oscloroc-los
to couo gcooto osslvol, uo ouo o gco osso orqoolzor o soc troboloo
oro tor o oloor uosooooo osslvol.
AVALAAO