1

TOPIC
An investigation into the safety measures being used at Affiliate Computer Service (ACS) within the past (2) years.

Aim of the researcher

The aim of this project is to get a full understanding of the safety and features in place at (ACS) Affiliate computer service, and find ways in which these measures would be more effective, the researcher will also make recommendations on how these features can be improved.

Introduction WORKPLACE SAFETY, it has been tested and proven that a happy and secure
employee generates better output. Take good care of your employees by incorporating workplace safety management in your organization. Encourage and motivate your workforce to perform better with passion and zeal.

Statement of the Problem

Any workplace May it be a factory or an office or any location a place of work is basically a second home to employees .Ensuring the safety of employees in such places in every possible way ,is an important responsibility of the employer.

October 3, 2011 Stock farm Road Valley View Stony hill St. Andrew Telephone: 8598321

The Human Resource Manager Affiliate computer services Naggohead St. Catherine

Dear Sir/Madam, I am a student of the Institute of higher learning and I am writing the Office Administration in the may-June 2012examination. I am interested in conducting this research at ACS Naggohead branch in order to facilitate the requirement of Caribbean Examination Council Examination. Also to acquire marks that could not be gained under normal examination conditions. Any information obtain will be kept confidential I am looking forward for your favorable response. Yours truly

Ann-Marie Stephens

FUNCTIONS
(1) One function of the safety department is to ensure the equipment is are in good working condition. (2) To ensure that safety measures are put in place to guide employees.

6 GATHERING DATA METHOD OF DATA COLLECTION Primary Data Collection: The researcher gathered information on a first hand basis using Questionnaires, and Observation,. Data Collection

In order to complete this research the researcher will be using both primary and secondary data collection methods. Primary data collection will be in the form of questionnaires, while secondary data collection will be in the form of printed material example, internet and books. The researcher decided to use both the primary and secondary data collection. The primary method of data collection used in a questionnaire which consists of ten questions, as the researcher felt that this was adequate in answering the research questions. The secondary method of data was also used in collecting information. This was done to gain additional knowledge of the topic being investigated.

Advantages
1. It is straight forward and easy to understand. 2. This method provides confidentiality. 3. It is cost effective and it saves time.

Disadvantages 1. Questionnaires can get destroyed easily. 2. They can get lost. 3. Persons can tell lies on questionnaires.

7 POPULATION SIZE

The research was be conducted on the ACS , Port more office , which has a population size of approximately one hundred people including a management team of managers and senior managers this includes male and females. SAMPLE SIZE

The researcher chose this Company because of the fact that she works with the company, and it was easier obtaining information without going to unfamiliar places which would not provide her with the necessary information ten employees participated, which consist seven women and three men. This includes one person from the workforce department and nine persons from the Amazon account 3 males and 7 females). The instrument was developed with the view to collect data in the following areas: a. Maintenance b. Workforce c. Amazon account d. NWC account e. Assus account f. Audible account g. administration

Research Questions
The following questions were use to investigate the following effects (1). What are some of the safety measures in place at ACS? (2). What are the benefits of having a safety department? (3). How often are the different safety measures used at ACS? (4) How are employees coping with these safety measures in place? (5) Hoe are employees informed each time a new measure or device is put in place?

9 ACTIVITIES Date October 1 Activities Comments

Complete title for SBA which is to Title was approved and teacher advised to move be approved by teacher. on with project.

October 3

Write letter to company requesting Received call from admin department informing permission to conduct my project on me permission was granted. the company

October 13

Seek help in writing the questions for Got help from a co worker to formulate the research questions. Questionnaires were typed with help.

October 30 November 5 November 20

Types questionnaires.

Observe equipment and business I observe various types of equipment and forms accompanied by a supervisor. business forms used at ACS.

I took the information I recorded She told me that it was very informative and I from the observation to my teacher should not begin to write the project. for her opinion

November 24 Feb 27

I went to issue questionnaire to the I was pleased with the level of co-operation I employees received from the workers.

I started writing my project roughly I sat at the library my friend and I began writing from the information obtain from the the project, which was proven difficult to company develop into a successful project. I issued questionnaires to sample Persons were given 2 days yo complete them. size

Feb 28

March 2

I went to collect the questionnaires.

I had to wait for approximately one hour to collect the questionnaire.

March 20

I wrote my project and handed it to I was pleased when the teacher told me that it the teacher for marking was very good The teacher read the project and gave me my final grade which was successful

March 31

I completed writing my project

Your comments must be related to the activities. In other words if you prepare your questionnaire as an activity you need to comment on when you give it out and what procedure you used

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Regulations and Company Policies

While carrying out this research at (ACS) Affiliate computer service one rule the researcher had to abide by no tailgating rule where every one has to use his / her own swipe card to enter and exit the building. You are looking at safety at the work place and you did not see anything else. Are there no factory Act that must be followed by the business.

11 Part 3- Presentation Report The report is based on the questions that were asked by the researcher of the workers of ACS. The research shows that 90% of the workers at ACS Naggohead Portmorere believe that the greatest challenge faced by workers is working a late shift , of this amount 7 were females and 2 males 10 % said there challenge is limited transportation provided by the company, females shows a greater concerned for working late shifts, according to the respondents some of the safety measures in place at ACS are :warning signs, safety drills, educating of employee on safety, emergency exits and the use of fire extinguishers . While 80% of respondents said they have never seen a fire drill carried out at ACS , 20% said fire drills were carried out once every 5-10 months , 70% of the respondents said they are not sure how they are coping with the security measures in place at ACS 20% said they are coping very well and 10% said they are coping well,70% of respondents said they are not in agreement with the safety measures in place 30% are in agreement ,all the respondents thinks a sick bay should be implemented. Of the tem respondents seven were females and three males.

Pie chart showing responses to question 5:What are some of the challenges faced by employees?

Late shifts. Limited transportation. Insufficient security.

12 The above chart show that out of a total of 10 employees males and females 90% of them thinks one of the greatest challenge faced by employees is having to work a late shift ,10 % thinks the greatest challenge is having limited transportation provided no one thought insufficient security was a challenge.

Statistic table showing responses to question 7: How often do you have fire drills carried out?
ANSWERS once per month 5-10 months never FREQUENCY 0 2 8 PERCENTAGE 0 20% 80%

The statistic table above shows that out of a total of 10 employees male and female 80% or 8 said they have never done a fire drill at ACS 20% or 2 persons said fire drills are carried out once per months and thinks a fire drill was carried out within the last 3-5 months.

If possible the worker should be given a shift based on the area they live in and the availability of transportation to that area. and vice versa. Once workers feel comfortable getting home after work it makes working throughout the day easier and more comfortable and There are benefits such as: 1. Improved health and safety for workers 2. Higher morale throughout the workplace 3. Improved quality

13 4. Improved productivity 5. Improved competitiveness 6. Decreased absenteeism and turnover 7. Fewer workplace injuries/health problems It was unanimous among the respondents at ACS that a sickbay should be implemented as proper and safe working environment will improve the quality and quantity of service in terms of quality, and competitiveness. The resulting advantages of proper security in the workplace brought about by the use of the technology employed were the creation of additional capital, the improvement in production and less time consuming for the workers All of the male and female staff at ACS acknowledges that adequate working condition were in place for the workers to enjoy. Based on the foregoing conclusions, the following recommendations were made: 1 In addition to having new technology, the management ACS Portmore needs to ensure that the workers health and safety are looked after so as to maintain the level of productivity. 2 The fact that most of the respondents have never seen a fire drill at ACS it means in case of an emergency most persons wouldnt know the escape and so fire drills should be carried out more frequently. 3 Since most of the necessary equipment are in place it does mean ACS is on the right path and ACS Port more - implemented a fairly well working conditions, hence, management must continue on this path.

BUSINESS FORMS OBSERVED.

14 DATE November 5 NAME LEAVE FORM USED FOR Used for the application of sick leave maternity leave vacation leave etcetera. November 5 COMMENTS

ORER FORM

Used for ordering goods and supplies.

November 5

RECEIPTS

Acknowledgement money received

of and

evidence that the amount stated has been paid

You also need to make comments on the documents observed. Are they ideal for what they are being used for.

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DATE
November 5

EQUIPMENT FIRE EXTINGUISHER

Equipment observed USED FOR

Fire extinguisher was observed as they are placed two on each floor .The building has three floors therefore there are six fire

COMMENT

extinguishers placed in the building. November 5

Surveillance CAMERA

Surveillance observed as

cameras they are

were placed

throughout the building the most obvious was placed in the dining area at the rear of the building. This used to protect the organization as well as the employees. November 5

Computers

To record data-entry, storage of information, and making for

calculations correspondence
November 5

Fire hose

Three fire hose were observed one on each floor, these are placed in the lobby of each floor.

You also need to make comments on the equipment you observed. Are they ideal for what they are being used for.

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References Name of Author Stephen Danks S. Finisterre Publication Business Studies Office Administration Publisher Longman Carlong Publishers Year 2001 2004

WEBSITE Buzzle.com

This is not how the referencing is to be done. You also need to include the title of the book and the edition. It is not place under columns

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QUESTIONNAIRE

The purpose of this questionnaire is to assist in the collection of data for a research on the safety department of (ACS) Affiliate computer service for a school base assessment, the researcher would be grateful if you could answer the following questions.

1) What gender are you? Male ( ) female 2) What age range are you? 17-19 ( ) 20-25 ( ) 30-40 ( ) 40 and over ( ) 3) How long have you being working at ACS? 1 yr ( ) 2-3 yrs ( ) 4-6 yrs ( ) 10 yrs or over 4) What department do you work in? Maintenance ( ) Workforce ( ) Amazon ( ) NWC Account ( ) Assus Account ( ) Audible Account ( ) Administration ( ) 5) What are some of the challenges faced by employees? Late shifts ( ) Limited transportation ( ) insufficient security ( ) 6) What are are some of the safety measures in place at ACS? Warning signs ( ) Safety drills ( ) Educating employees on safety ( ) Emergency exits ( ) Fire extinguishers ( ) 7) How often do you have fire drills carried out? Once per month ( ) 3-5 months ( ) 5-10 months ( ) never ( ) 8) How are employees coping with the security measures in place?

18 Well ( ) Very well ( ) not sure ( ) 9) Do you agree with the security measures in place? Yes ( ) no ( ) 10) Do you think a sick bay should be implemented at ACS? Yes ( ) No ( ) Not sure ( )

TABLE OF CONTENTS INTRODUCTION STATEMENT OF THE PROBLEM AIMS TO THE STUDY FUNCTIONS CORRESPONDENCE RESEARCH QUESTIONS METHOD OF DATA COLLECTION ACTIVITIES

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REGULATION AND POLICIES REPORT BUSINESS FORMS EQUIPMENT LIST OF INFORMATIONS QUESTIONNAIRE

You need to correct the table of content

SCHOOL BASED ASSESSMENT IN OFFICE ADMINISTRATION TOPIC:: SAFETY DEPARTMENT AT ACS. PRESENTED

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CANDIDATE CANDIDATE # CENTRE # TERRITORY YEAR OF PROJECT SCHOOL TEACHER

ANN-MARIE STEPHENS __________________ 100471 JAMAICA MAY-JUNE 2012 IHL