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Chapter -1:Introduction

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1.1 Background of the Study:

Bachalor of Business Administration (BBA) is a specialized program. This program is designed with an excellent combination of practical and theoretical aspect. After completion the BBA examination twelve weeks is preserved for internship. As a student of BBA with the requirement of my course, I was assigned at National Credit And Commerce Bank, Halishahar Branch, Chittagong for my internship. Orientation in bank generally expresses the overall activities of the bank. A bank is a service oriented as well as profit-oriented organization. Banks aim is to earn profit by providing service to its customer and satisfying its stakeholders as well as stockholders. To perform these functions simultaneously the bank divides its operations in three parts: General Banking, Loans and Advances, and Foreign Exchange. To carry and maintain the work schedule properly and to achieve the ultimate goal all the department of the bank should concentrate deeply and heartily on their assigned activities. Moreover, all departments are equally important in a bank. Of this is the case why I have intended to do my internship on orientation in the bank on NCC Bank Limited. I have tried my level best to use this opportunity to enrich my knowledge on banking system. After observing thoroughly, I have completed this report based on my findings and observing relating to the topic.

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1.2 Objectives of the Study:

Every task has a particular aim. A study without objectives cannot reach the destination. My internship program was also directed to some particular targets. The main objective of this study is The General banking Procedures of NCC Bank Limited. For searching the overall customer related job I had to find out the general Banking procedure at this branch. So the objectives of the study conducted in the NCC Bank Limited are mentioned as under:

To be apprehended about real banking operations. To know the functions of NCC Bank Limited. To identify the customer servicing systems of the Bank. To detect the employees capability to provide quality service. To identify the problems & to suggest necessary measures to overcome those.

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1.3 Methodology of theStudy:

The study of the general banking of NCCBL is based on theoretical and analytical. So the data are collected by systematic investigation. The most important thing of the study is collected my information and data from two sources: One is that (Primary sources): These types of sources include the following: 1. Practical deskwork 2. Personal interview 3. Face to face conversation with the client 4. Observation of the General banking services Another one is that (Secondary Sources): 1. Annual report of NCC Bank Limited 2. Banks statements 3. Manual published by NCC Bank Limited 4. Former research report 5. Different circulars of the Bank

1.4 Scope of the Study:

At NCC Bank Ltd. Halishahar Branch Chittagong, I tired to acquire knowledge about the overall banking system. The bank had classified its total operation into different sections. These are: Account Opening Clearing Ledger/ Deposit Remittance FDR Loan and Advances Foreign Exchange

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1.5 Limitations of the Study:

I have tried to present the paper with a very cautious approach. To prepare the report I had to gather different relevant, books, brochures, journals and annual reports of the concerned banks. To prepare this paper I had to face the following constraints: 1. I have seen that it is hard to do the office job and prepare the report at a same time. To collect data I had to visit different libraries and offices, but I used to work in the office from 8.45 AM to 5:00PM. Therefore, it was very tough to arrange the time for report writing and data collection. 2. Unavailability of sufficient written documents as required for making a comprehensive study. 3. As a Bank organization the officers are involved with various functional areas of NCCBL are very busy. So they cannot give me sufficient time as I am required. 4. Due to maintain secrecy they avoid some of my question specially the actual amount of specific items. It is hampered my analysis. 5. On-line system also briar for my study. Because they do all transaction and record by automation system. 6. Some officers were absent and some were on their job training when I was carrying on my internship. So that I cannot get the sufficient data what I need.

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Chapter 2: Overview of NCCBL

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2.1 Historical Background of NCCBL:

National Credit and Commerce Bank Limited is one of the fastest growing banks among all the private commercial banks in Bangladesh. Prior to conversion into a schedule commercial bank, NCCBL was incorporated as Public limited Investment Company in Bangladesh on 18th November 1985. It made its journey with a modest beginning on 25th November 1985 with its Head Office at 7-8 Mothjheel C/A, Dhaka-1000. The aim of the company was to mobilize resources from within and invest then in such a way so as to develop countrys industrial trade sector and playing a catalyst role in the form of capital market as well. National Credit and Commerce Bank Limited was incorporated in Bangladesh as a banking company under the Companies Act 1994. The principal place of business is the registered office at 7-8 Motijheel Commercial Area, Dhaka 1000. It has 66th branches all over Bangladesh at April 2010. It carryout all banking activities through its branches in Bangladesh. The bank is listed with Dhaka Exchange Limited and Chittagong Stock Exchange Limited as a publicly quoted company for its shares. The bank commenced its banking business with sixteen branches from 17 May 1993. National Credit and Commerce Bank Limited is a progressive commercial bank in private sector in Bangladesh. It gives customize service and maintains harmonious banker customer relationship. It contributes towards formation of national capital, growth of saving and investment in trade, commerce and industrial sector.

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2.2 Objectives of NCCBL:

NCCBL has several objectives. These are: 1. To encourage and broaden the base of investments. 2. To develop the capital market 3. To mobilize savings 4. To provide for good profit and sound growth. 5. To contribute to wards the formation of national capital. 6. To be most effective bank in terms of technology application. 7. To value and respect the customer and maintain harmonious banker customer relationship.

2.3 Values of the NCC Bank Limited:

To have a strong customer focus and build relationship based on integrity, superior service and manual benefit. To work as a team to serve the best interests of the group. To work for business innovation and improvements. To provide recognition and reward on performance To be responsible, trustworthy and law abiding in every sphere.

2.4 Mission statement of the NCCBL:

To mobilize financial resources from within and abroad to contribute to Agricultures, Industry & Socio-economic development of the country and to pay a catalytic role in the formation of capital market.

2.5 Vision of the NCCBL:

To become the Bank of choice in serving the Nation as a progressive and Socially Responsible financial institution by bringing credit & commerce together for profit and sustainable growth.

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2.6 Products and Service of NCCBL:

In line with changes in economic policies and with the implementation of financial sector reforms, the banking sector of Bangladesh witness the introduction of prudential mourns. Liberalization of interest rates, abolition of direct lending and entry of new private banks, in this environment, banks in Bangladesh introduced several products over time. General Banking Activities: NCCBL divides the whole general banking department in the following sections: Accounts Opening Department Deposit Department Cash Counter Accounts Department Remittance Department Advance Department Foreign Exchange Department Clearing Department Account Opening Department: The department of account opening has the following function Account Opening. Cheque book issuing. Signature scanning. MSS opening. MSS closing. Account transfer. Account Closing. Answering customer quarries. Before opening of a current or saving A/C, the customer must complete the following formalities: Application on the prescribed form.

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Furnishing photographs. Introduction by an A/C holder. Putting specimen signature in the best specimen card. Mandate if necessary. After fulfilling the above formalities, NCCBL provides the customer a pay-in-slip book and cheque book. Deposit Department: National Credit and Commerce Bank Limited offers the following types of accounts: Current Account Savings Account Fixed Deposit Account Short Term Deposit Account Special Deposit Scheme Premium Term Deposit Demand Deposit

Cash Counter: Bank is the dealer of money. It receives money and pay money. Following are some task done by the cash counter of NCCBL: Cash Received. Cash Payment. Receives Utility Bills of T&T etc. Working as agent of the time of issuing IPO of different companies. Fund management by maintain sufficient amount of cash each date.

Account Department: The main task of this department is to record all task of transaction of the branch, confirming accuracy, preparing statement etc. Preparing of supplementary sheet. Marinating cash-cum-day book. Posting in various ledgers. Preparing of statement of daily affairs

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Preparing of statement of daily inter branch transaction accounts. Preparing of weekly statement of Bangladesh Bank. Preparing of schedule Bank statement.

Local Remittance Department: The department of remittance is one of the most significant pert of general banking. The bank receives and transfers various types of bills through the remittance within country. At present remittance department helps the operation of foreign remittance cell smoothly. NCCBL charges commission based on bills amount. The following types of remittance are provided by the NCCBL: Pay Order (P.O) Demand Draft (D.D) Telegraphic Transfer (T.T) Mail Transfer (outside the city) Pay slip Security Deposit receipt

Advance Department: For a rapid economic growth of a country, developed banking system can provide the necessary boost. All of the function of a moderns bank, lending is the most important. NCCBL offers its valuable customers both consumer credit scheme and financing for small, medium and large scale business and industries that fulfil the requirement of the bank and have return to the investment as well as satisfy the clients. NCCBL provides loans and advances to the customer in the followings: 1) General Loan Scheme. 2) Cash Credit Hypothecation. 3) Security over Draft (SOD). 4) Lease Financing. 5) Project Loan. 6) House Building and Repairing Loan.

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7) Car Loan. 8) Consumer Finance Scheme.

Characteristics of these types of loans and advances are as follows: Loan may be short/mid/long term. Interest rate range is 12% to 16%. Borrower can debit his loan account once; if necessary then twice or thrice. Separate ledger has to be maintained. Repayment by instalment. Interest charged on monthly basis. Foreign Exchange Department: Foreign Exchange may be defined as the system of process of converting one national currency with another and to transfer money from one country t another country. The bank which is authorized by Bangladesh Bank for dealing Foreign Exchange business is called authorized dealership. National Credit and Commerce Bank Ltd, Halishahar Branch, Chittagong has no authorized dealership license. Foreign trade operation continued to play a pivotal role in the overall business development. There are twp types of foreign exchange business: 1) Import Business. 2) Export Business. Foreign trade is transacted either in the currency of the exporters country or that of the importers country of that of a third country acceptable to both the exporter and the importer. Clearing Department: Collections of cheques, drafts etc. on behalf of its customer is one of the basic function of a commercial bank. Clearing house is an arrangement under which

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member banks agree to meet through their representatives at the appointed time and place to deliver instruments, drawn on the other and in exchange to receive. It is the reciprocal claims of one bank against others are off set only the net balance of drawing on the account of the debtor bank maintained with the central bank.

Types of Clearing: Outward Clearing: outward clearing means when a particular branch receives instruments drawn on the other bank within the clearing zone and those instruments for collection through the clearing arrangement is considered as outward clearing for that particular branch. Inward Clearing: when a particular branch receives instruments, which on them and sent by other member bank for collection are treated as inward clearing.

2.7 Functions of NCCBL:

The NCCBL performs all types of functions of a modern commercial bank. a) The main task of the NCCBL is to accept deposit from various customers through various accounts. b) Provide loan on easy terms and conditions c) It creates loan deposit d) The bank invest it fund into profitable sector e) It transfers money by Demand Draft (D.D), Pay Order (P.O) and Telegraphic Transfer (T.T) etc. f) The bank is doing the transaction of bill of exchange, cheque etc. on behalf of the clients g) Bank provides various information, guidance and suggestions for promotion of trade and industry keeping in view of the overall economic development of the country.

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h) NCC Bank assists in the foreign exchange by issuing Letter of Credit and insures the securities of valuable documents of clients. i) It brings the increasing power of dimension of transaction j) Above all, NCCBL helps the businessman financially by giving discount facility of Letter of Guarantee.

2.8 Organizational Structure of the Bank:

NCC Bank Limited of Bangladesh
CHAIRMAN BOARD OF DIRECTORS MANAGING DIRECTORS ADDITIONAL MANAGING DIRECTOR DEPUTY MANAGING DIRECTOR EXECUTIVE VICE PRESIDENT SENIOR VICE PRESIDENT VICE PRESIDENT SENIOR ASSISTANT VICE PRESIDENT ASSISTANT VICE PRESIDENT SENIOR PRINCIPAL OFFICER PRINCIPAL OFFICER SENIOR OFFICER OFFICER PROBATIONARY OFFICER JUNIOR OFFICER

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ASSISTANT OFFICER

2.9 Year wise Deposit of NCCBL:

Deposit Current Account Growth Rate Savings deposit Growth Rate Fixed Deposit Growth Rate Term Deposit Growth Rate Total Deposits Total Growth Rate

2006 3070684540 ----2109130157 --12923329890 --2898144627 --21001289214 ---

2007 3603928441 17.37% 2569312503 21.81% 17534252160 35.68% 3924315390 35.40% 27631808494 31.57%

2008 4365185051 21.12% 3248236813 26.42% 21608793301 23.23% 4963395284 26.47% 34185610449 23.71%

2009 4864150294 11.43% 3920781742 20.70% 30880912000 42.90% 6508949270 31.13% 46174793306 35.08%

2010 4709863820 3.18% 4919317959 25.46% 33267700069 7.72% 8537095031 31.15% 51433976879 11.39%

Growth rate of Current Deposit: From the table we see that, in Halishahar Branch in 2006, 2007and 2008 the amount of CD A/C was Tk. 38964480.308, Tk. 41590856.82 and Tk. 48040926.61 and growth rate in 2007 and 2008 was 6.74%and 15.50% respectively. But in 2008 the growth rate was decreased by increasing deposit amount. In 2009 the amount of CD A/C was decreased and growth rate also fall by (-50.87%). And in 2010 the amount again increased and growth rate also increased by 49.26%. But in NCCBL, Bangladesh the amount CD A/C has been increased gradually and but growth rate in 2009 and 2010 has been fall from the previous year.

Growth rate of Savings Deposit: From the table we see that, in Halishahar Branch in 2006, 2007 and 2008 the amount of Savings A/C has been increased year by year. But the growth rate has been increased in decreasing rate. In NCCBL, Bangladesh the growth rate of savings A/C increased year by year.

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Growth rate of Fixed Deposit: In Halishahar Branch, the growth rate of FDR in 2008, 2009 and 2010 has been decrease (110.47%), (68.80%) and (28.95%), but the amount increased year by year. In NCCBL the growth rate of FDR in 2008 has been decreased by 23.23% where in 2007 growth was 35.68%. Again in 2008 the growth increased and in 2010 the growth rate has been fall by 7.72%.

Growth rate of Term Deposit: In NCCBL, Bangladesh the growth rate of term deposit in 2008 has been fall and in 2009 and 2010 the growth rate has been increases. In Halishahar Br. the growth rate of term deposit has been fall gradually but the amount of term deposit was incr eases.

Growth rate of Total Deposits: With compare to both banks, we can see that, the growth rate of total deposit of Halishahar Branch is higher than the growth rate of NCCBL Bangladesh, which is the good for the Halishahar branch to compete with other banks.

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Chapter-3: General Banking Procedures

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GeneralBanking:
Financial institution/ intermediary that mediates or stands between ultimate borrowers and ultimate lenders is knows as banking financial institution. Banks perform this function in two ways- taking deposits from various areas in different forms and lending that accumulated amount of money to the potential investors in other different forms. General Banking is the starting point of all the banking operating. General Banking department aids in taking deposits and simultaneously provides some ancillaries services. It provides those customers who come frequently and those customers who come one time in banking for enjoying ancillary services. In some general banking activities, there is no relation between banker and customers who will take only one service form bank. On the other hand, there are some customers with who bank are doing its business frequently. It is the department, which provides day-to-day services to the customers. Everyday it receives deposits from the customers and meets their demand for cash by honoring cheques. It opens new accounts, demit funds, issue bank drafts and pay orders etc. since bank in confined to provide the service everyday general banking is also known as retail banking.

3.1 General Banking consists of the many sections in the branch. These are:
Customer Service. Account Opening/Closing. Remittance. Payment Order Issue Demand Draft Issue/Collection T.T. Issue/Collection Endorsements IBC/OBC Collection. Deposit Department. Locker Service.

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Accounts Department. Clearing. Transfer. Cash.

3.2 Customer Services of NCC BANK LIMITED:

Professional merit and Competency, Flexibility, Determination and Dedication are the core resources that NCCBL consider to be of paramount importance for building a client oriented modern banking. Customer satisfaction is NCCBL foremost professional undertaking. Therefore, a satisfied client is NCCBL precious product and they consider them NCCBL aBBAssador in the market.

Customer Service In Charge:

Mr.Md.Didarul Alam [ Junior Officer] who guided me as a friend.

3.3 Account Opening of NCCBL:

Under this department, NCCBL officer opens different types of account on the request of clients. The procedure of opening account is given bellow:

Types of Accounts: General Products are:

Current Deposit: Interest Rate 0.00% Individual Account Joint Account Proprietor Ship Account Limited Company Account Savings Deposits: Interest Rate 6% Individual Account Joint Account Proprietor Ship Account Limited Company Account

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Short Term Deposits: Interest Rate 6.00% Individual Account Joint Account Proprietor Ship Account Limited Company Account Fixed Deposits: Fixed deposit is one, which is repayable after the expiry of a predetermined period fixed by him. The period varies form 3 month to 12 months. These deposits are not repayable on demand but they are withdrawable subject to a period of notice. Hence, it is a popularly known as Time Deposit or Time Liabilities. Normally the money on a fixed deposit is not repayable before the expiry of a fixed period. Before opening a Fixed Deposit Account a customer has to fill up an application form which contains the followings: Amount in figures Beneficiarys name and address Period Rate of interest Date of issue Date of maturity Instructions: - To be renewed automatically with interest for the next period. - Not to be renewed for next period. - Pay interest to account no. (-------) on maturity Special instruction How the account will be operated (singly or jointly) Signature (s) FDR no. Then a FDR account is opened and it is recorded in the FDR Register which contains the following information,-

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FDR A/C no. FDR (Fixed Deposit Receipt) no. Name of the FDR Holder with address Maturity period Maturity date Interest rate In case of Fixed Deposit Account the Bank needs to maintain a cash reserve. So NCCBL offers a high interest rate in Fixed Deposit accounts. The interest rates followed by NCCBL in Fixed Deposit accounts are: Interest Rate: 3 months to 12 months and above 13percent Source: GB Department & Banking Operations Division, circular REF: IC#BOD/21/11 Date: 04-06-2011 The FDR becomes renewed automatically in NCCBL if the customer does not encash it within 7 days of maturity. In case of encashment of FDR in maturity, following accounting treatments are given: Excise Duty on FDR--------------------Dr. Income Tax on interest --------------Dr. FDR A/C---------------------------------Dr. Cash A/C----------------------------------------Cr. Interest on FDR A/C---------------------------Cr. If the customer wants to draw the interest only, then following entries are given: Interest on FDR A/C-----------------Dr. Cash A/C---------------------------------------Cr. In case of before maturity enactment interest is calculated for the days from the date opening FDR:

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Deposit Rate:

3.4 Consumer Banking Products:

1. Brick by Brick Savings Scheme 2. Monthly Benefit Plan 3. Save Everyday Plan 4. Childrens Education Plan 5. Consumer Credit Scheme 6. Best Invest Plan 7. Unique savings Plan 28

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Some of NCCBL Consumer Products 1. Brick By Brick Savings Scheme: Monthly Installment 5 Years* 8 Years* 10 Years* * The maturity value is an indicative figure. Tax/Excise Duty will be deducted as per govt. rules. 90% Loan Advantage on deposited amount. Thereafter in multiples of Tk. 5000 up to a limit of Tk. 100,000. 2. Monthly Benefit Plan: Deposit Amount Income Amount for 3-year plan* Income Amount for 5-year plan* * The maturity value is an indicative figure. Tax/Excise Duty will be deducted as per govt. rules. 90% Loan Advantage on deposited amount. 3. Save Everyday Plan: Saving money for the future is a common practice in any society. Savings help you to build a better tomorrow. Regular saving makes a man become disciplined, self confident and successful. NCCBL offers you "Save Everyday" Plan. The primary advantage of this plan is that you are absolutely free to choose your own time for depositing money into this account. You can deposit daily, weekly or monthly. The choice is yours, but the transactions will have to be within the Bank's transaction hour. This is a 5 year plan and you will be required to open the account with an initial deposit of Tk. 2500/= only. We offer you very attractive interest rate which is accrued in this account on a daily basis. 4. Childrens Education Plan: Monthly Installment 4 Years* 7 Years* 9 Years* * The maturity value is an indicative figure. Tax/Excise Duty will be deducted as per govt. rules. 90% Loan Advantage on deposited amount. 29

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5. Consumer Credit Scheme: In order to make a significant contribution in the living standards of the people of medium and low income category, NCCBL has introduced a scheme called "Consumer Credit Scheme". With a view to materialize the dreams of those who are unable to make one time investment from their own savings, one can now afford to buy necessary household equipments and thus improve the standard of living. All sorts of household durables eg. Television, Refrigerators, Computers, Air Conditioners, Video Cameras, Washing/ Drying Machines and Furnitures are allowed under this scheme. One can buy Motorcycle too under this programme. The collateral security is minimum and the interest rates are one of the lowest in the market. Please contact the nearest branch for details. 6. Best Invest: Best Invest offers you efficient high return investment plan. This plan helps you to build up a sizeable income in easy and affordable installments. This plan allows you to own 5 times the initial invested amount. BestInvest offers two separate and convenient term deposit periods for 4 years and 6 years respectively. BestInvest is available in units worth Tk.50,000/- each. You will invest Tk.10,000/- as down payment for purchasing 1 (one) unit and the Bank will provide loan for Tk.40,000/-. The customer also has the option to buy units in multiples of Tk. 50,000/- but maximum upto Tk. 1,00,00,000/- (one crore). This is a unique high return plan catering to all income group. So do not miss the opportunity. Double Saver Plan: Deposit Amount Maturity Value after 6 Years* * The maturity value is an indicative figure. Tax/Excise Duty will be deducted as per govt. rules. 90% Loan Advantage on deposited amount.

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Triple Saver Plan: Deposit Amount Maturity Value after 11 Years* * The maturity value is an indicative figure. Tax/Excise Duty will be deducted as per govt. rules. 90% Loan Advantage on deposited amount. Millionaire Plan: Monthly Installment Year Maturity Value* * The maturity value is an indicative figure. Tax/Excise Duty will be deducted as per govt. rules. 90% Loan Advantage on deposited amount. 7. Unique Savings Plan: Unique Savings Plan is an any day, any amount savings plan. The beauty of this plan is that a customer can deposit any day, any time and any amount. Unique Savings Plan offers you to deposit any amount of your choice but not less than Tk. 500/- for 3/4/5 years. This is a high income plan with withdrawal facilities. The withdrawal facility will help you at the time of any emergency. You can withdraw 50% of the deposited balance for once a month. At maturity you will get a handsome amount.

3.5 Procedure of Account Opening:

Account Opening (Normal Account): Collect an Account opening form from the Bank. Fill all the requirements of the form. Nominee is must be specified. Photograph is most important for any account. The account holder sign of his/her own self in front or the specific bank principle Officer in the account opening form.

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Account Opening (Saving Account): Collect an Account opening form from the Bank. Fill all the requirements of the form. Nominee is must be specified. Photograph is most important for any account. The account holder sign of his/her own self in front or the specific bank principle Officer in the account opening form. To open this account the most important things is that Passport Photocopy or the Word Commissioner Certificate must have to add with the account opening form. Account Opening (Current Deposit Account): Collect an Account opening form from the Bank. Fill all the requirements of the form. Nominee is must be specified. Photograph is most important for any account. To open this account the most important things is that Passport Photocopy or the Word Commissioner Certificate must have to add with the account opening form and also enclose the form 12 with the account opening form.

3.6Checklist of Documents to be obtained for various types of ACCOUNTS:

Sole Proprietorship: 1. Signature Card. 2. Photograph of signatories attested by introducer. 3. Copy of valid Trade License. 4. TIN Certificate. 5. 18-A permission from Bangladesh Bank (for GSA & Agents only).

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Partnership: 1. Signature Card. 2. Photography of signatories attested by introducer. 3. Partnership Deed. 4. Partners letter of authority to open account and authorization for operation. 5. Copy of valid Trade License. 6. 18-A permission from Bangladesh Bank (for GSA & Agents only). Limited Liability Company: 1. Signature Card. 2. Photograph of signatories attested by introducer. 3. Copy of Memorandum and Articles of Association (Certified by RJSC). 4. Copy of Certificate of Incorporation and commencement of business (In case of public Ltd. Co.). 5. Copy of Board Resolution to open the account and authorization for operation. 6. List of Directors and signatories along with addresses. 7. Latest copy of From XII. Association/Trust/Society: 1. Signature Card. 2. Photograph of signatories attested by introducer. 3. Copy of Resolution of governing body to open the account and authorization for operation. 4. Copy of consolation / bylaws/ rules. 5. Certificate of registration. 6. List of authorized signatories and members of the governing bodies along with address. 7. Trust Deed (for Trust account only).

3.7 Interest Posting to Clients account:

Bangladesh Government has circulated that, 10% deduction from the Banks Internal Accounts. This 10% tax deduction from the clients interest.

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Other wise another circulation is that, from the OBC collection every bank cut off there OBC commission as income account, here Bangladesh Bank said that 15% money cut off from the OBC collection as Vat on Others.

3.8 Cheque Book Issues:

Types of Cheque Books: Savings Account 10 Leaves Current Deposit Account 10 Leaves Current Deposit Account 25 Leaves (CDTF) Current Deposit Account 50 Leaves (CDF) Cheque Issuing is Two Types: Direct requisition slip Cheque Books requisition slip Customers Service Officer receives these types of slip from the clients and gives the cheque books under processing. Processing means Cheque Books collect from the VOLT and the put account number in the cheque book, write down the serial number of the cheque book in the requisition slip and cheque book register, then Verified client signature. After all this things the Principal officer sign in the cheque leaves and sent the cheque book to another Principal officer for sign, after his sign the client receive the cheque book. These things the Principal Officer for sign, after his sign the client receive the cheque book. Then Principal Officer posting that cheque books leaves number in the computer data processing system. A cover file containing the requisition slip is effectively preserved as vouchers. If any defect is noticed by the ledger keeper, he makes a remark to that effect on the requisition slip and forward it to the cancellation officer to decide whether a new checkbook to be issued to the customer or not.

3.9 Account Closing:

For two reasons, one can be closed. One is by banker and other is by the customer.

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By banker: If any customer doesnt maintain any transaction within six years and the A/C balance becomes lower than the minimum balance, banker has the right to close an A/C. By customer: If the customer wants to close his A/C, he writes an application to the manager urging him to close his A/C. Different procedures are followed in cash of different types of A/C to close: Fixed deposit A/C is closed after the termination of the period. Brick by Brick A/C is very easily closing if one of the clients didnt pay his/her monthly installment at the bank three months one after one, in this way three months. Another accounts will be closed on the parties advice, if they want to close any one of the account clients must have to submit an A/C closing letter through des pass. Then the Sr. Principal Officer checks it out and closes the A/C. Closing process for current & savings A/C: After receiving customers application the officer verifies the balance of the A/C. He then calculates interest and other charges accumulated on the A/C. If it bears a credit balance, the officer writes advice voucher. He gives necessary accounting entries post to accounts section. The balance is returned to the customer. And lastly the A/C is closed. But in practice, normally the customers dont close A/C willingly. At times, customers dont maintain any transaction for long time. Is this situation at first, the A/C becomes dormant and ultimately it is closed by the bank.

3.10 Remittance:
Remittance of funds is ancillary services of NCCBL. It aids to remit fund from one place to another place on behalf of its customers as well as non- customers of bank. NCCBL has its branches in the major cities of the country and therefore, it serves as one of the best mediums for remittance of funds from one place to another. 35

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The main instruments used by NCCBL, MOTIJHEEL Branch for remittance of funds. Payment Order Issue/Collection Demand Draft Issue/Collection T.T. Issue/Collection Endorsements Travelers Cheque Issuance IBC/OBC Collection. Payment Order Issue/Collection: The pay order is an instrument issued by bank, instructing itself a certain amount of money mentioned in the instrument taking amount of money and commission when it is presented in bank. Only the branch of the bank that has issued it will make the payment of pay order.

Issuing of Pay Order: The procedures for issuing a Pay Order are as follows: Deposit money by the customer along with application form. Give necessary entry in the bills payable (Pay Order) register where payees name, date, PO no, etc is mentioned. Prepared the instrument. After scrutinizing and approval of the instrument by the authority, it is delivered to customer. Signature of customer is taken on the counterpart. Different modes of PO when a customer can purchase: By cash: Cash A/C Debit Bills payable (PO) A/C Credit. Income on commission A/C Credit. By account: Customers A/C Debit

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Bills payable (PO) A/C Credit. Income on commission A/C Credit. By transfer: NCCBL General/ other Dept Clients A/C Debit Bills payable (PO) A/C Credit. Income on commission A/C Credit. PO A/C is the current liabilities of bank, which is acquired to be discharged by beneficiaries against cash or through an account. Settlement of a PO: When PO submitted by collecting bank through clearing house, the issuing bank gives payment. Bills payable (PO) A/C Debit NCCBL General A/C Credit. But before giving payment it is duty for issuing to observe whether endorsement was given by the collecting bank or not, then the instrument is dishonored and marking Endorsement required. Cancellation of a Pay Order: If a buyer wants to cancel it, he should submit a letter of instrument in this regard and also return the instrument. Accounting treatment: Adjustment entry wills beBills payable (PO) ---------------Dr. Customer A/C------------------Cr. When PO is lost: If the instrument is lost, the holder will inform to the issuing bank immediately. Bank will mark stop payment on the Bills payable (PO) Register. Buyer will then ask for a new instrument by submitting a GD copy, and indemnity bond. A new instrument will be delivered. Demand Draft Issue/Collection: The person intending to remit the money through a Demand Draft (DD) has to deposit the money to be remitted with the commission which the banker charges 37

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for its services. The amount of commission depends on the amount to be remitted. On issue of the DD, the remitter does not remain a party to the instrument: i) Drawer branch ii) Drawee branch iii) Payee. This is treated as the current liability of the bank as the banker on the presentation of the instrument should pay the money. The banker event on receiving instructions from the remitter cannot stop the payment of the instrument. Stop payment can be done in the following cases: Loss of draft before endorsement: In this case, Draft reported to be lost, payees endorsement requires verification is marked. Loss of draft after endorsement: In this case, the branch first satisfies itself about the claimant and the endorsement in his favor. Accounting treatment: In case of issuing of the instrument: Cash/ customers A/C---------------------Dr. NCCBL General A/C (Drawn on branch)----------Cr. Income A/C commission---------------------------Cr. After giving these entries an Inter Bank Credit Advice is prepared which contains the controlling number, depicting that the branch is credited to whom it is issued. An IBCA implies the following entries, NCCBL General A/C Issuing Branch -------Dr. Drawn on branch------------------------------------Cr. Role of the Drawn Branch: After receiving the IBCA lodgment is done by the branch. The following entries are given DD In-Issuing branch register: Issuing branch A/C-------------------------Dr. Bills Payable ---------------------------------------Cr. (After receiving an IBCA) Bills Payable (DD) A/C--------------------Dr. Clients A/C--------------------------------Dr. Entries are given in DD In-Issuing branch register:

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Issuing branch A/C-----------------------Dr. Bills Payable---------------------------------------Cr. (After receiving an IBCA) Bills Payable (DD) A/C------------------Dr. Clients A/C------------------------------Dr.

3.11Charges:
A commission of 0.15% is taken on the draft value & Tk.50/= is taken as postal charge.

3.12 Cancellation:
To cancel an issued DD, the client has to submit an application. Issuing branch then sends an Inter Branch Debit Advice (IBDA) to the drawn branch against previously issued IBCA. After that the following entries are given: General A/C drawn on branch---------Dr. Clients A/C ---------------------------------------Cr.

3.13 Issuing of Duplicate DD:

If the customer wants to issue a duplicate DD, than customer is asked to do the following formalities: Making a general diary (GD) in the nearest Police Station. Furnishing an Indemnity Bond in Tk.50/= stamp The banker immediately marks stop payment in the register after receiving the application from the customer and a duplicate DD is issued.

3.14 T.T. Issue/Collection:

Telex transfer (TT) is another widely used mode for remittances of funds. In case of telex transfer the message for transfer of funds is communicated through

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tested telex. NCCBL generally recovers from the telex charges in addition to the usual service charges.

3.15 Issuing of TT:

NCCBL follows the following procedures: The customer deposits money with NCCBL to be sent. The customer obtains a cash memo containing TT serial number. TT serial number, notifying part name is mentioned in the telex message. The Telex Department confirms transmission of the telex. Accounting entries for TT: Cash A/C Clients A/C -----------------------Dr. NCCBL General A/C (Motijil branch)---------------Cr. Procedures for the incoming TT: After receiving the telex, it is authenticated by test. TT Serial number is verified by the TT in-Concern branch register. The following entries are given in the vouchers: NCCBL General A/C (Motijil branch)-------Dr. Clients A/C-------------------------------------------Cr. Tk. 50/- is taken as postal charge. The minimum commission is Tk. 50/- or o.15% of the amount whichever is higher.

3.16 Endorsements:
NCCBL endorses US$ in passports. To endorse US Dollar, the client has to apply in the prescribed from (TM Form). The following entries are given in this regard: Cash or Customers A/C-----------------Dr. Foreign Currency on Hand< Dollar Special> ---------Cr.

3.17 Locker Service:

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NCCBL Halishar Branch is providing facility of locker service for the purpose of safeguarding the valuable property of customers. The person or organization that has any account in bank branch can enjoy this service. They keep their valuable assets in bankers custody. Customers have right to look after with a key of their individual locker provided by bank. NCCBL maintains the following types of lockers: Large locker. Medium locker. Small locker. For enjoying this service, clients have to give charge yearly Tk.2500/-, Tk.2000/and Tk.1500/- for large, medium and small locker respectively.

3.18 Accounts Department:

Accounts Department is play most vital role in Banking. Accounts Department is a department with which each and every department is related. It records the profit & loss A/C and statement of assets and liabilities by applying Golden Rules of book keeping. The functions of it are theoretical & computerized based. NCCBL Halishahar Branch records its accounts daily, weekly, and monthly every record. NCCBL Halishahar Branch Accounts Department in Charge: Mr. Kazi Imamul Haque, Sr. Executive Officer (having 12 years of experience in banking sector). Another officers are: Mr. Tarek, (Officer), Mr. Hamid (Teller-Officer), Mr. Sohel(Teller-Officer). This entire executives helps me a lot in my internship program at NCCBL. They didnt guide me as an Internee; they guide me as a training officer of NCCBL to gather practical knowledge about Banking. They tried there best to inform me every thing about accounts department. I hope I knew every thing that gave me as a new comer in banking sector. Basically Accounts Department is not alone. Accounts department is a mix of as follows: 1. Cash

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2. Transfer 3. Clearing

CASH:
Mr. Kazi Imamul Haque, Sr. Executive Officer and Mr. Md. Tarek (Officer) is the cash in charge. Both of the two senior executives helps me lot to get practical knowledge and prepare this report. The cash section of any branch plays very significant role in Accounts Department. Because, it deals with most liquid assets the NCCBL Halishahar Branch has an equipped cash section. This section receives cash from depositors and pay cash against cheque, draft, PO, and pay in slip over the counter. Every bank must have a cash counter where customer withdrawn and deposit there money. When the valued clients deposit their money at the cash counter they must have to full fill the deposit slip his/her own, then they sing as the depositor options then they deposit their money through cash officer at the cash counter.

SEVERAL TYPES OF DEPOSIT SLIP:

There are several types of deposit slip as follows: Current Deposit A/C Slip, Savings Deposit A/C Slip, Festival Deposit A/C Slip, Brick By Brick Deposit A/C Slip, Pay order Slip, Demand Draft Slip, T.T. Slip. After paying this kinds of slip, the valued client waits for the deposit slip book out side of the cash counter. The cash officer deposit the money in there account through computer software, while the depositors account credited, then the cash officer put a seal in the deposit slip and return it to the client.

RECEIVING CASH:
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Any people who want to deposit money will fill up the deposit slip and give the form along with the money to the cash officer over the counter. The cash officer counts the cash and compares with the figure written in the deposit slip. Then he put his signature on the slip along with the cash received seal and records in the cash receive register book against A/C number. At the end of the procedure, the cash officer passes the deposit slip to the counter section for posting purpose and delivers duplicate slip to the clients. Account treatment: Cash A/C--------------------- Dr. Customers A/C------------- Cr.

DISBURSING CASH:
The drawn who wants to receive money against cheque comes to the payment counter and presents his cheque to the officer. He verifies the following information: Date of the cheque Signature of the A/C holder Material alteration Whether the cheque is crossed or not Whether the cheque is endorsed or not Whether the amount in figure and in word correspondent or not Then he checks the cheque from computer for further verification. Here the following information is checked: Whether there is sufficient balance or not Whether there is stop payment instruction or not Whether there is any legal obstruction (Garnishee Order) or not After checking everything, if all are in order the cash officer gives amount to the holder and records in the paid register. Account treatment: Customers A/C Dr. Cash A/C Cr.

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The cash section of NCCBL deals with all types of negotiable instruments, cash and other instruments and treated as a sensitive section of the bank. It includes the vault which is used as the store of cash instruments. The vault is insured up to Tk. 60 lacs. If the cash stock goes beyond this limit, the excess cash is then transferred to Principle Branch Office. When the excess cash is transferred to NCCBL Principle Branch Office the cash officer issues IBDA. Account treatment: NCCBL General A/C Dr. Cash A/C Cr. When cash is brought from NCCBL Principle Branch Office. Accounting treatment: Cash A/C Dr. NCCBL General A/C Cr.

TRANSFER:
Transfer is not a critical sector in banking but it is very important. Transfers play a vital role in banking sector. So now we have to know what transfer is: basically transfer is a type of register maintaining matter. In this register officer write down every day transactions in Debit and Credit side then the officer calculate both the side of the register if both side shown same amount, it means that the total days transaction is completely okay.

CLEARING:
Clearing is one of the magical parts of banking. I really enjoyed this part of the accounts department and banking sector. In NCC Bank Limited clearing in charges Mr. Md. Jahir Ahmed (Officer), I did work with him. I went Bangladesh Bank lots of time with Mr. Md. Jahir Ahmed. What is Clearing House? In Bangladesh Bank, there is a very large room, which contains fifty (50) or more tables for each bank that is called the clearing house.

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Nature of clearing house: 1st Clearing House Return Clearing House Clearing House Process: Every bank has an officer of clearinghouse who is work with Bangladesh Bank clearing house. Acutally most of major client deposit their account in different kinds of bank cheques. Clearing officer check all the cheques and deposit slip very carefully and then he received the cheque. After that the clearing officer posting all the cheques in computer software which is recognized through Bankgladesh bank computer department. Then clearing officer seal all the cheques in advance date after that the officer endorsement all the cheques and sign all the cheques. All the cheques are posted in the computer by branch wise, then officer print the entire document and staple all the cheques by branch wise this is called schedule of clearing house. It is a very difficult job to staple all the cheques, because some times the cheques are huge in quantity, it may be 250 to 400, this is very vital job because every cheque must have to staple very carefully, it means cheque amount and the print sheet amount and cheque branch must have to be same. If the cheques staple in wrong direction, the cheque may be return from another bank, thats why NCCBL not to be able to credited party account. Then the clearinghouse officer copying all the document in two floppy dist as per Bangladesh Bank requirement. When the clearing officers enter the clearinghouse, his first job is that the floppy dlivered to the Bangladesh Bank computer department. All of the procedure the clearing in charge goes to the Bangladesh Bank clearing house before 10 am in the morning. The clearing officer check all the banks cheque and he put all the cheques in bank wise, like as this another banks delivered there cheques in NCCBL desk. Then the officers of NCCBL have to calculate all the cheques by using calculator machine, Staple pin remover, and then he divided all the cheques as NCCBL Branch wise. Types of Clearing Cheque:

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NCCBL Halishahar Branch performs the bill clearing function through Bangladesh Bank. NCCBL Halishahar Branch acts as the agent of all NCCBL branches for the clearing house of the Bangladesh Bank. There are two types of cheque which are1. Inward clearing cheque 2. Outward clearing cheque.

INWARD CHEQUES:
Inward cheques are those ones drawn the respective branch which have been presented on other banks and will be cleared / honored through the clearing house of Bangladesh Bank. Then the cheque is called inward cheque of NCCBL Halishahar Branch.

Accounting treatment: Customers A/C Debit. NCCBL General A/c credit.

OUTWARD CHEQUES :
Outward cheques are those ones drawn on other bank branches which are presented on the concerned branch for collection through clearing house of Bangladesh Bank. These cheques are called outward clearing cheques.

RECOGNIZED BANKS AS THE MEMBER OF BANGLADESH BANK CLEARING HOUSE WITH THEIR CLEARINGHOUSE CODE: Reason for the Return Cheques:  Memorandum. Date:_____________ NCC BANK LIMITED __________ Branch

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Cheque(s) No:_________________                 Not arrange for

for Taka ________________

Is/are returned un-paid for reason(s) no_____________________ Effects not cleared, may be present again. Exceeds arrangement. Full neither covers nor received. Payments stopped by drawer. ________ Payees endorsement irregular requires banks confirmation. ________ Payees endorsement irregular, illegible / required. Drawer signature differs / required. Alteration in Date / figures / words required drawers full signature. Cheque is post dated / out of date / mutilated. Amount in word and figure differs. Crossed cheque must be presented through a Bank. Clearing stamps required. Addition to Bank discharge should b authenticated. Cheque crossed Accounts Payees Only. Collecting Bank discharge irregular.

SCOPES:
    NCCBL has a good General Banking & Account Department. It is one of the leading banks in Bangladesh. Information is available. Books notes and journals are available.

Debit Voucher:
For making cash payment like entertainment, conveyance, Account Department writes a debit voucher. Amount is withdrawn through cash section by presenting debit voucher. Statement of affairs:

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Accounts section prepares the statement of affairs for finding the profit /loss as well as amount of assets and liabilities of concerned branch per day. Theoretically; it is called financial statement and has two parts:   Income and Expenditure A/C. Statement of assets & liabilities.

AMORTIZATION AND DEPRECIATION:

Amortization is the allocation of the cost of an intangible asset to expense. For example: prepaid expenditure, prepaid insurance and goodwill etc. Amortization schedule is determined by the decision of management. Depreciation is a process of cost allocation of assets not a process assets valuation.   Fixed Assets have been show at written down value. Depreciation is charged at the following rates on reducing balance

method on all fixed assets other than motor vehicles, which are deprecated on straight-line basis:

Particulars of assets Immovable Property Furniture Interior Decoration Office Equipment Motor Vehicles Books & Periodicals 

Rate of Depreciation 2.50% 10% 10% 20% 20% 10%

Assets purchased during the year are depreciated from the date of

acquisition.

FUNCTIONS PROVIDED BY ACCOUNTS DEPARTMENT:

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Like all other Banks, in NCCBL Accounts Department is regarded as the nerve Center of the bank. In banking business, transactions are done every day and these transactions are to be recorded properly and systematically as the banks deal with the depositors money. Any deviation in proper recording may hamper public confidence and the bank has to suffer a lot otherwise. Improper recording of transactions will lead to the mismatch in the debit side and in the credit side. To avoid these mishaps, the bank provides a separate department whose function is to check the mistakes in passing vouchers or wrong entries or fraud or forgery. This department is called as Accounts Department. Besides the above, the Bank has to prepare some internal statements as well as some statutory statements which are to be submitted to the central bank. Accounts Department prepares these statements also. The department has to submit some statements to the Head Office, which is also consolidated by the Head Office late on. The tasks of the Accounts Department of NCCBL Halishahar Branch may be seen in two different angles:   Daily Tasks. Periodical Tasks.

3.19DAILY TASKS:
The routine daily tasks of the Accounts Departments are as follows--o o o o o Recording the daily transactions in the cashbook. Recording the daily transactions in general and subsidiary ledgers. Preparing the daily position of the branch comprising of deposit and cash. Preparing the daily Statement of Affairs showing all the assets and liability of the branch as per General Ledger and Subsidiary Ledger separately. Making payment of all the expenses of the Branch.

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o o

Recording inter branch fund transfer and providing accounting treatment in this regard. Checking whether all the vouchers are correctly passed to ensure the conformity with the Activity Report; if otherwise making it correct by calling the respective official to rectify the voucher.

o o

Recording of the vouchers in the Voucher Register. Packing of the correct vouchers according to the debit voucher and the credit voucher.

3.20 PERIODICAL TASKS:

The routine periodical tasks performed by the department are as follows: o o o o Preparing the monthly salary statements for the employees. Publishing the basic data of the branch. Preparing the weekly position for the branch which is sent to the Head Office to maintain Cash Reserve Requirement (C.R.R). Preparing the monthly position for the branch which is sent to the Head Office to maintain Statutory Liquidity Requirement (C.R.R).

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o o o

Preparing the weekly position for the branch comprising of the break up of sector-wise deposit, credit etc. Preparing the weekly position for the branch comprising of the denomination wise statement of cash in tills. Preparing the quarterly statements (SBS-2 and SBS-3) where SBS-2 shows classification of deposits excluding inter bank deposits, deposits under wage earners scheme and withdrawals from deposits accounts and SBS-3 shows classification of advances (excluding inter bank) and classification of bills purchased and discounted during the quarter.

Preparing the budget for the branch by fixing the target regarding profit and deposit so as to take necessary steps to generate and mobilize deposit.

Preparing an Extract which is a summary of all the transactions of the Head Office account with the branch to reconcile all the transaction held among the accounts of all the branches.

3.21Accounts & Loans Number:

Type of Account Current Accounts Saving Accounts Short Team Deposits Special Saving Scheme Team Deposit Sub Total (Deposit) Advance-Cash Credit Advance- Festival Advance- Overdrafts House Renovation Loan Scheme Lease Finance Scheme Number of Account 524 3345 65 1486 1086 6506 8 5 73 1 1 51

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Loan Against Trust Receipts NCCBL Car Loan Scheme Payment Against Document Personal Loan Scheme Short Term Loan (STL) Small Business Loan Scheme SP. House Building Loan Staff Loans Transport Loan Sub Total (Loans): Ground Total:

23 1 5 5 2 16 8 9 1 168 6664

Growth in Deposits:
When the income of the people surpasses consumption expenditure then they can save the surplus amount. By collecting the surplus income as deposit bank assist in capital formation, which boasts the investment of a country. In this report a study has been conducted on the deposit of NCCBL, Halishahar Branch that has been shown by the following figure:

Figure in crore
Year Deposit 2007 20.39 2008 35.29 2009 54.50 2010 76.56

Growth in Deposits (Fig in crore) 80 70 60 50 40 30 20 10 0 76.5 6 54.5 35.2 9

20.3 9 2007

2008

2009

2010 52

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Statement of Affairs of NCCBL, Halishahar Br.

Comment: It appears from the above graph that deposit volume of Halishahar branch has increased from 20.39 to 76.56 crore during the year 2007 to 2010. The volume of deposit gradually increased. It can be inferred from the upward trend of deposit curve is that a positive conception has been grown in the mind of people (depositors) regarding the services offered by NCCBL, Halishahar Branch.

Table showing Deposit Mix-2010

Types of Deposit Current Deposit Savings Deposit Term Deposit Short Term Deposit Special Savings Scheme Total Percent 4.61% 10.56% 70.68% 8.40% 5.75% 100%

Table showing Deposit Mix-2010

8.40%

5.75%

4.61%

10.56%

70.68% Current Deposit Short Term Deposit Savings Deposit Special Savings Scheme Term Deposit

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Source: Annual Report 2010

3.22 SWOT ANALYSIS:

To survive in the competitive markets every organization should prepares SWOT (strength, Weakness, Opportunity and Threat) analysis. From SWOT analysis an organization can forecast about the problems and prospects and can take corrective measures to cope up with the new environment. From the SWOT analysis we can figure out the ongoing scenario of the NCCBL. That is by doing the SWOT analysis; it is possible to find out the strength, weakness, opportunities and threats of NCCBL and find out the corrective measures comparing with other banks. Two factors are emphasizing in this SWOT analysis. These factors are internal factors and external factors. The internal factors are: 1. Finance 2. Product and Service 3. Management 4. Control and Communication 5. Technology The external factors are:

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1. Economy 2. Market and Competition 3. Social Communication 4. Technology 5. Branches & Location

Internal Factors
Finance

Strengths
Easy availability of funds from corporate branch for financing trade Very good profit margin achieved by the last few years Good turnover Efficient in trade service & presses flexible Competitive interest rate and smooth service Bank quickly expanding its business all over the country Online banking service Efficient & experienced management team Directors of the bank are not over ruling the decisions made by the management team Narrow organization structured

Weakness
Deposit is short as compared to loan and advances

Product & Service

Management

Branches has no authority in granting advances without the prior approval from head office Very few products are available for general customer/narrow product line Lack of accountability Only few employees possess in-depth competencies

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Control & Communication

Technology

External Factors
Economy

Low record of defaulters as the advances are made after close scrutiny and proper collateral is obtained Regular audit from Head Office & Bangladesh Bank Maintain KYC (Know Your Customer) Maintain informal communication Uses SWIFT Computerized Banking ATM technology Foreign remittance facility through internet Communication facility through e-mail & internet Opportunities A strong financial source and ample resources to grow the resources Rapid growth of small & medium enterprises It has now global market reputation NCCBL offers many popular schemes to the people and through these schemes NCCBL can raise its deposit promptly Better social relationship with clients, not only priority customer but also others NCCBL provides credit card facility to the customer ATM service enhance the

Traditional banking system is followed

Market & Competition

Social Communication

Threats Our economy now passing recession, this also affects the bank Commercial activities are not increases as expected Emergences of more new commercial banks and their branches Other banks have competitive standing in terms of creating new products and services Less media focus (Advertise on TV or Dailies)

Technology

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Branches & Location

customer service Centre of business area

Chapter - 4: Findings, Recommendations and Conclusion

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4.1 Findings:
After this part (General Banking), I think this is the most vital part for every bank in Bangladesh or any other country. NCC Bank Limited is a private sector bank. This is most probably consumer base bank. Mr. Abu Sayeed Md. Sala Uddin ( Officer) doing their duty very care fully and helps me a lot together practical knowledge but in this sector (General Banking & Accounts Department). The finding of my study conducted in the NCC Bank Ltd. Halishahar Branch, Chittagong are mentioned as under---

Real banking operation NCCBL, Halishahar Branch is in satisfactory level. The function that is performing by this branch is very well and systematic. The customer servicing system and process is also very good. The customers are highly satisfied with their providing services. There is no doubt about capabilities of their employees. There is very few number of ATM booth in Chittagong as well as in Bangladesh.

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The link sometimes causes the great problem. When the link is down that time they do not give any kind of service which is related with on-line service Loan facilities of import business is more than export business. The formalities of getting the ATM card are very lengthy process. Service Charge is also very high though they give the better quality service. So the client feel hesitated to transaction with this bank.

4.2 Recommendations:
With a view to ensure exciting services and opening up the new window of progression as well as uplift, we should like to present the NCC Bank Ltd Halishahar Branch, Chittagong with several recommendations like: The organization should increase the no of ATM booth. Although income from import business is more than export business, the bank should look forward in getting more export business, as the government has recently increased import duty, which may slow down imports and the governments new policy seems to be more favourable for export. Formalities in getting ATM card should be simple. They should reduce the rate of service charge, statement inquiry charge, and identification certificate charge. 59

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A separate Marketing Department is needed to capture the client market. More persons are needed for reducing busyness. Motivating employee with special bonus and tour to foreign country. In our country most of the people are Islamic minded. So it needs to increase the Islamic Branches and should increase successful advertisement of Islamic Banking Section of NCCBL.

Launching one stop service cell.

These initiatives will ensure healthy sales volume as well as well progression for NCC Bank Ltd. Halishahar Branch, Chittagong and a new door of possibility will open up.

4.3 Conclusion:
Performance analysis of a bank is not so sufficient to measure and express perfectly within this short time of my internship period. But it is a great opportunity for me to get used to with the operational environment of commercial banking of NCC Bank. I have tried by soul to incorporate the necessary relevant information in my report. NCC bank Ltd. Halishahar branch has been established with this objective of providing efficient and innovative banking service to the people of all sections of our country. The bank is committed to contribute as much as possible within its limitations for the economic growth and for ensuring locative value of its available resources.

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NCC Bank Limited as one of the leading bank of the country has successfully implemented Flex cube, a leading banking solution of the world, with the help of its Information Technology Division. The division is now well equipped to provide any sort of support regarding the solution of their own. They also have successfully accommodated reports for Central Bank and Internal Management into their system. I hope that the bank will complete with the first class bank of Bangladesh very soon.

4.4 BIBLIOGRAPHY
1. Naresh K. Malhotra Marketing Research An Applied Operation, Pearson Education, Singapore, 4th Edition, PP (644-652) 2. Annual Report of NCC Bank Limited. 3. Library of IIUC. 4. Brochures or Booklet of NCC Bank Limited. 5. Term and Condition published by NCC Bank Limited. 6. www.nccbankltd.com 7. www.google.com

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The End

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