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  • How Firms Define and Measure Quality

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    Sumbul Zehra
    282 tayangan6 halaman
    This article discusses how firms define and measure quality. It explores the different approaches that companies take to quality such as total quality management, continuous improvement, and statistical process control. The article also examines some of the key metrics that firms use to gauge quality including defect rates, customer satisfaction, and return rates.

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    This article discusses how firms define and measure quality. It explores the different approaches that companies take to quality such as total quality management, continuous improvement, and statistical process control. The article also examines some of the key metrics that firms use to gauge quality including defect rates, customer satisfaction, and return rates.

    Hak Cipta:

    Attribution Non-Commercial (BY-NC)
    Unduh sebagai PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    282 tayangan6 halaman

    How Firms Define and Measure Quality

    Diunggah oleh

    Sumbul Zehra
    This article discusses how firms define and measure quality. It explores the different approaches that companies take to quality such as total quality management, continuous improvement, and statistical process control. The article also examines some of the key metrics that firms use to gauge quality including defect rates, customer satisfaction, and return rates.

    Hak Cipta:

    Attribution Non-Commercial (BY-NC)
    Unduh sebagai PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 6

    How firms define and measure quality

    Tamimi, Nabil; Sebastianelli, Rose Production and Inventory Management Journal; Third Quarter 1996; 37, 3; ABI/INFORM Global pg. 34

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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