Oral topics elementary level (Instrukci: Id fggvnyben rdemes ezeket a tmakrket begyakorolni, hogy az illet belejjjn a htkznapi trsalgsba.

A vastagtva jellt tmakrk a legfontosabbak, hiszen ezek felmerlhetnek a szllodai munka sorn. Az online rn a tanr tesz fel krdseket a diknak, s ha az valamit helytelenl mond, akkor kijavtja. Utna cserlhetnek, a dik is tehet fel krdseket-de ne ezen legyen a hangsly- az adott tmakrkbl, hogy a krdsfeltevst is gyakorolja s a tanr ugyangy kijavtja, ha helytelenl mond valamit) 1. Personal characteristics describing appearance describing character and personality clothing, fashion 2. Friends and relationships friendship fellow students and colleagues partners 3. Family candidates family division of tasks in the family generations living together 4. Place of living candidates flat/house furnishings, pieces of furniture household chores and appliances living environments living in the city, living in the country (advantages and disadvantages) 5. Learning, education, the school system candidates past and present education, qualifications Hungarian school system language learning experiences role of foreign languages 6. Work candidates occupation, future plans fashionable jobs / dream jobs ways of finding a job 7. Holidays and celebrations family holidays (birthdays, name days) Christmas, Easter public holidays 8. Free time activities reading (books, newspapers, libraries, Internet) TV, cinema, video

 hobbies, pets parties music (listening to music, concerts, opera, playing an instrument) theatre museums, exhibitions9. Sports candidates sporting activities favourite sports sports facilities 10. Health, illnesses healthy lifestyle food and drinks healthy and unhealthy diet/dishes common illnesses, at the doctors, at the dentists 11. Services catering facilities repairing, maintenance help services (ambulance, police, automobile association) laundry, cleaning banks (ways of payment, cards, loans) 12. Shopping everyday shopping, foodstuffs shopping centres / corner shops / markets / supermarkets shopping habits 13. Transport candidates everyday transport public transport in the city long distance transport (coaches, trains, planes, ships) individual transport (cars, motorbikes, bicycles) advantages/disadvantages of the different means of transport 14. Travelling preparations accommodation, reservation advantages/disadvantages of the different means of transport favourite destinations travelling experiences 15. Weather, seasons weather, seasons 16. Telecommunications making phone calls computers e-mail Internet

17. London London as a destination major tourist attractions main places of interest 18. English-speaking countries general information, personal experiences Room attendant/housekeeper job description (Instrukci: a szveget rdemes mondatonknt lefordttatni a dikkal, hangosan olvassa fel s az ismeretlen szavakat a tanr megmondja, majd kvetkez rn kikrdezi a diktl. Ezltal kpet kap a dik, hogy mirl szl a munkja s magabiztoss vlik a munkhoz szksges szavak hasznlatban.) A room attendant is responsible for making sure guest rooms, hallways, and common areas at a motel or hotel are kept clean and safe. Among many other duties, an attendant dusts furniture, vacuums floors, scrubs bathrooms, and changes bedding. He or she also restocks guest rooms with towels and other amenities on a daily basis to ensure visitors have everything they need. Most room attendants enjoy standard morning and afternoon work hours. Developing a strong reputation for cleanliness is one of the most important elements of running a successful hotel. Room attendants keep their establishments looking attractive with their expert housekeeping skills. They thoroughly vacuum and dust sleeping spaces, sanitize bathrooms, and make beds. Vacant rooms are inspected to ensure they are fully stocked with toilet paper, towels, and soaps before guests arrive. Room attendants are also responsible for checking smoke alarms, lights, remote controls, and other permanent fixtures to make sure they are in proper working order. Room attendants generally begin their daily cleaning duties around check-out time, in the early afternoon hours for most hotels. In the morning, they review charts to see which rooms are vacant and ready to be cleaned. If a room is still occupied, the attendant will knock before entering to see if the visitors are away or to ask when they want housekeeping services. Trustworthiness is an extremely important characteristic for a room attendant, as he or she constantly works around both valuable hotel property and guest belongings. A housekeeper cleans all rooms to which she is charged or assigned. The housekeeper dusts, sweeps, mops, vacuums and scrubs. He or she maintains all cleaning supplies and equipment; makes beds; does laundry; irons clothes and washes windows. To be a successful housekeeper, a candidate must be dexterous, able to lift or move heavy furniture. A housekeeper must be able to stand for long periods of time. He or she must be able kneel, crouch and/or crawl; work around chemical cleaning solutions; and must know how to properly use cleaning equipment such as a vacuum cleaner. A housekeeper must be self-motivated and able to complete his/her tasks with little or no supervision. No formal education is required to work as a housekeeper. The successful candidate must have knowledge of cleaning and sanitation products. He must also understand how to properly clean sensitive materials such as wood without damaging them. Room Attendant Basic Daily Duties - Housekeeping sop (standard operating procedure) (Instrukci: a szveget rdemes mondatonknt lefordttatni a dikkal, hangosan olvassa fel s az ismeretlen szavakat a tanr megmondja, majd kvetkez rn kikrdezi a diktl. Az albbi felsorolst rdemes tbb rra sztbontani. rdemes a fbb pontokat megtanultatni a dikkal s elmondatni, hogy magabiztoss vljon a munkhoz szksges tennivalk tekintetben) MORNING SHIFT 1. Before reporting to Housekeeping office, you are requested to wear uniform with name

badge. 2. Showered, clean sort hair, shaved (Female: if hair to long to shoulder, it must be tied back off the face). Nails are to be clean and short (Female; with only clear or very pale nail polish and always wear all make-up in moderation). 3. The only jewelry you may wear is a watch, one ring, (Female: small earrings). 4. Only plain black shoes may be worn and black socks, preferable in the style recommended. Female to wear light brown stockings. 5. Report on duty in HSKP (housekeeping) office, and sign in on time. 6. Collect your worksheet, and check if no mistake, check if VIP in-house and VIP arrivals are indicated and sign for your Key Card. Keys place with Key Pouch by the Pocket before leaving Housekeeping Office. 7. Collect cleaning baskets with cleaning cloth, check if basket is complete and napkins are sufficient. 8. Go direct to your assigned floor. 9. Once there, check your equipment and trolley with linen and guest supplies. 10. Clean the corridor, ashtrays and elevator door. 11. Check and dust vacant rooms, and ensure that room status is correct with ROOM STATUS REPORT. 12. Make sure that you finish above tasks at 8:40. 13. Move your service trolley and vacuum cleaner out from the pantry, then start to clean VD and OD. 14. Lock the pantry door and remember guest supplies are very expensive. 15. Start to clean room at 9 o according to order of priority. VIP rooms Early request cleaning of occupied rooms Check-out rooms blocked for VIP or early arrivals Interval service of other check-out and occupied rooms Now go to the first room to be cleaned and place your trolley in front door of the room. Clean occupied room as required by guest or if you are sure guests are out, never clean occupied room before 9:00 if you re not sure that guests are not out of room, and avoid to disturb guest sleeping. 2. Place your vacuum cleaner neatly beside your trolley. 3. Remember never obstruct the corridor, fore cupboards or fire exits in any way. 4. Before ringing the bell, check if the room displaying a DO NOT DISTURB Sign, as these mean that the guest is in the room and does not wish to be disturbed. Place notes card into the room under the door after 14:00 to inform the guest if service is required to contact Housekeeping. 5. DND sign you must never ring or enter the room. 6. If occupied or check out room appears to be vacant ring the bell, (announce yourself as good morning housekeeping) wait about ten seconds and ring another two times. 7. If there is no response, unlock the door and announce yourself as good morning housekeeping, may I come in? 8. Leave the door open when you clean the room.. 9. Clean the room, please refer to HOW TO CLEAN A ROOM procedure. 10. Take special care by collecting the bed linen from the bed, shake the linen over the bed and take one by one sheet, make sure clothing and other article are not mixed up with it. 11. In your duties, you should also Check and replace Mini Bar (refer to Mini Bar procedure)

Check and collect guest laundry (refer to Guest Laundry Service) Hand in guest losses to your supervisor (refer to guest lost & found procedure) Provide shoe shine service Provide other service as required 12. If on your section you are unable to clean rooms, because of guest still in the room or to many DND signs, contact your supervisor or exchange one room with one of your colleges. Dont hang around it is waste of time. 13. If you have to leave your floor report to the supervisor, the same applies if you come back. 14. At 14:00 if you have rooms with DND signs or late service (after 16:00) report to the supervisor. 15. If you have rooms which are not used by guests report to the supervisor. 16. If you have done extra work inform the supervisor what kind of extra work you have done and in which room. 17. Every room cleaned need to be indicated on your worksheet the same applies for discrepancies. 18. After you have finished your last room inform the supervisor return your trolley and vacuum cleaner to the pantry. 19. Pay special attention to the corridors if the carpet is dirty, vacuum the carpet at once. 20. Clean your trolley and refill the guest supplies and linen, empty and clean your vacuum cleaner. 21. Clean your basket. 22. Clean the pantry and wait your supervisor to sign your paper before leaving your floor, Report any special matters to your supervisor. 23. Take your rubbish bag where it belongs to keep. 24. At the end of your shift return to the housekeeping office, hand in your keys and your work sheet. 25. Check your duty schedule for next day and sign out.

Cleaning and Sanitation Procedures Guest Room (Instrukci: a szveget rdemes mondatonknt lefordttatni a dikkal, hangosan
olvassa fel s az ismeretlen szavakat a tanr megmondja, majd kvetkez rn kikrdezi a diktl. rdemes a fbb pontokat megtanultatni a dikkal s elmondatni, hogy magabiztoss vljon a tisztts s fertlents lpseinek tekintetben)

A. Guest Room 1) Prepare Room for Cleaning a. Prop Door Open b. Place Cart in front of doorway 1. See Supervisor to confirm this step c. Turn on all lights d. Turn off TV and any other appliances e. Open drapes (as policy dictates) f. Open windows (if policy dictates) g. Personal guest articles on the bed should be placed neatly aside h. Dust all surfaces (as policy dictates) starting from high to low in both the guest bedroom and bath areas. 2) Changing Bed Linens

Note: Bed Linen change out policy may dictate that linens are changed daily, every other day or upon guest checkout. a. Remove: Blankets, Bed Spreads and Linens b. Separate damaged or stained bedding c. Place all other linens to laundry bag on cart or to a designated laundry collection location. Note: Always wear necessary Personal Protective Equipment 3) Trash Removal a. Remove trash from restroom and guest room waste receptacles b. Place to trash container on cart Note: Never place hand in trash, this may result in injury from sharp objects such as razor blades, needles, etc. 4) Removal of all soiled linens and towels from restroom and guest room a. Place to appropriate laundry bag or cart or to designated laundry collection location 5) Clean/Sanitize Guest Restroom a. Sweep with a broom any dry, gross filth from Restroom Floor after high dusting b. Clean and disinfect toilet 1. Spray interior of bowl, exterior of bowl, seat, lid and tank with appropriate disinfectant cleaner. 2. Allow surfaces to remain wet for the designated length of time as indicated by the label on your disinfectant cleaner c. Clean and disinfect tub and shower unit 1. Remove any leftover amenities 2. Spray walls and floor of unit with disinfectant cleaner and wipe clean 3. Pay special attention to fixtures and ledges. A brush, abrasive pad or cotton cloth will be required. 5) Clean/Sanitize Guest Restroom (continued) c. Clean and disinfect tub and shower unit 4. If an acid based soap scum remover (tub and tile cleaner) is utilized, a clear water rinse will be required after wiping down all surfaces. 5. Dry all surfaces with a clean, dry, lint-free cloth. Again, pay special attention to fixtures, towel racks and ledges. 6. Shower curtains a. Inspect for stains, mold, tears b. Replace if necessary c. Disinfect and clean shower curtain 1. Utilizing appropriate disinfectant cleaner, spray curtain and wipe dry or 2. Spray disinfectant cleaner on a rag and wipe clean the shower curtain. 3. Pay special attention to the curtain rod 4. A glass cleaner may be utilized to clean glass shower stall enclosures 6) Return to the Toilet a. Using a bowl swab evacuate the toilet bowl of water by pushing/swirling the water past the trap. b. A Heavy Duty Acid Type Bowl Cleaner may be required to remove heavy stains and/or hard water deposits. c. After cleaning the interior of the toilet bowl thoroughly with the bowl swab, flush the toilet.

d. Wipe dry all exterior surfaces including seat and lid. 7) Cleaning and Disinfecting the Vanity a. Place aside neatly all personal guest items (as your policy dictates) b. Spray vanity and sink with disinfectant cleaner c. Wipe and Dry thoroughly d. Be sure to wipe all chrome and/or other metal surfaces streak free e. Any exposed plumbing or under vanity surfaces should also be cleaned and dried with appropriate disinfectant cleaner and clothes. 8) Cleaning the Mirror a. Spray prescribed amount of appropriate glass cleaner to the mirror, beginning with the bottom of the mirror and working to the top. b. Wipe dry with clean, dry, lint free towel from the top down. 9) Replacing Clean Towels and Linens a. Remove soiled protective gloves b. Replace fresh towels, wash cloths, bath mats and amenities according to policy. 10) Cleaning the Rest Room Floor a. Damp mop or damp wipe the floor 1. Damp mop Method (traditional) a. Utilizing appropriate disinfectant solution at prescribed dilution in a mop bucket; b. Use a figure 8 motion c. Work from the furthest point from the door towards the door 2. Damp wipe Method Note: Due to the usual smaller dimensions of the guest bath floor, spraying your disinfectant cleaner solution on the floor may be adequate chemical application. a. Spray Appropriate Disinfectant Cleaner to floor b. Begin from the furthest point from the door towards the door (scrub with scrub brush if required) c. Utilize a clean dry cloth to dry thoroughly the floor surface. 11) High Dust Guest Room 12) Re-Make the Bed 1. Replace appropriate bedding as policy dictates 13) Close Windows if Applicable 14) Clean and Disinfect Guest Room Hard Surfaces a. Desk b. Lamps c. Tables d. Telephone Note: Woods, Brass and Special Laminates may require special chemicals /polishes. Refer to your policy manual to confirm appropriate chemistry. 15) Cleaning Guest Room Glass and Plastics a. Utilizing the appropriate glass cleaner at the manufacturers recommended dilutions, clean the following surfaces: 1. TVs 2. Pictures 3. Windows 4. Clock 16) Reposition Drapes 17) Replenish or Replace Hotel Informational Pamphlets and Amenities 18) Replace any personal guest items to original location and return

cleaning equipment and supplies to cart 19) Vacuum and spot cleaning the carpet A. Retrieve spot cleaner, air freshener and vacuum cleaner B. Plug vacuum into receptacle near the door or in the hallway. C. Inspect the carpet for large debris and remove D. Inspect carpet for spots or heavily soiled areas Note: Should carpet require a complete cleaning, note as such and inform your supervisor E. Remove spots and soil with your (carpet) spot cleaner any areas you have identified (refer to policy) F. Return spot cleaner to cart G. Begin Vacuuming from the furthest point from the door towards the door. H. As you (while vacuuming) back yourself out of the room, spray into the air the appropriate room air freshener I. Be sure not to leave footprints as you leave the room. 20) Visually quality check room from doorway 21) Turn off lights 22) Close and lock door 23) Note any missing or broken items and report to your supervisor or proceed to next room 24) Re-stock cart

Job interview (A munka megszerzse mindig interjval indul, szituciknt el kell jtszani, klnfle krdseket feltve, ahol a tanr jtssza el az interjztatt. Az albbi krdseket tetszs szerint lehet bvteni.) -Hi! Nice to meet you! -Hi! Nice to meet you too! -So, why did you apply for this job? -I would like to work in the hotel industry. -How long have you been to London? -I have been here for 2 months./ I arrived 2 months ago. -Have you ever worked as a room attendant? -Yes, in a hungarian 3 stars hotel. /No, this will be my first time. -Where do you live?/How far do you live from our hotel? -I live in Wood Green./It takes me 30 minutes to get here. -What do you consider the most important part of the job/position? -To get the rooms ready for the guests arrival. -Why did you come to UK? -I would like to improve my english./ I would like to save some money. -What would you like to do in 5 years time? -I would like to work at this hotel in a higher position. -What do you think/know about London? -Its an amazing city with many sights, and its also one of the most popular tourist destinations in the world. -Are you learning english? -Yes, I attend a language school two times a week. -How do you handle stress?

-Really well, I can work under pressure. -How do you get on with other people? -I always get on well with everybody? -What was your last job like? -I was a salesman in a shop. -And why did you leave your previous job? -I wanted to come to UK. -Where did you hear about this job? -On the internet/from friends, etc.. -When could you start? -Immediately/next week -Are you aware that you will have to work in shifts and at weekends too? -Yes, its not a problem for me. -Do you have any questions regarding the job? -Yes, what do I need to pay attention the most at work? -You need to make sure the rooms are perfectly clean at all times. -Its been a pleasure to meeting you, we will give you a call as soon as we make the decision. -Thank you very much! -Good bye!