Fredrick Marks | 11 Reed street, London E17 4AS | 02062123345 | 07965423411 | Fred@marks.

biz

EDUCATION

University Of London

Bsc Engineering

1990-2000 Construction Law and Arbitration Construction Maintenance Land Economics and Planning Measurement and Practice

Sustainable Construction Business Economics Cultural Context Management of Built Environment

I was awarded the institution building award for best end of year project KG King George High School

GSE A Levels English : B History: C Computing: B

1996-1999

Maths : A Physics: A Art : A

WORK EXPERIENCE

NG Consultants Responsibilities:

Customer Services Manager

2001-2003

Opening and closing customer services help desk Coordinating a team of 10 customer services staff Setting time tables and work schedules Managing work Rota and payroll hours Answering the telephone to deal with customer complaints Main point of contact between customers and senior management Skill acquired:

Leadership skills Teamwork and group participation Excellence target setting Human resources management

Longmire Engineering Responsibilities:

Customer Services Supervisor

2003-Present

Opening and closing customer services help desk Coordinating a team of 10 customer services staff Setting time tables and work schedules Managing work Rota and payroll hours Answering the telephone to deal with customer complaints Main point of contact between customers and senior management

Skill acquired:

Leadership skills Teamwork and group participation Excellence target setting Human resources management

OTHER QUALIFICATIONS/SKILLS

MSCE (Microsoft certified systems engineer) Health and safety certificate CCNA (Cisco certified network administrator Full U.K driving license

REFERENCES Edward Gooding Department Head Building and Economics Management University of Surrey Room 200 Brown Hill campus Hillcrest, Surrey Tel: 02097865423 Fax: 06735353535 Peter Summers General Manager NG Consultants RedHouse Victoria SW1V 1JU London Tel: 02097865423 Fax: 06735353535