Chandrakant Thakker

E-Mail: cmthakker@gmail.com, Mobile: +91-9998995967/9376882319

Aspiring for challenging managerial assignments in Sales & Marketing, Business Development, Customer Relationship Management with a reputed organisation.

EXECUTIVE SYNOPSIS
A. Experience Result-driven, dynamic professional with over 8 years overall experience, inclusive of over 5 years experience in Business Development, Sales & Marketing, Customer Relationship Management, Channel Management and Product Management across industry verticals. Currently associated with Kirloskar Electric Company, Baroda as Assistant Manager cum Branch Manager (Sales & Marketing). B. Functional Proficiency Deftness in ensuring profitability of business ventures and high organic growth by implementing strategies in line with overall organisational goals. Proficient in managing business operations encompassing development of customer base, relationship management with customers and business partners, administration, market analysis, and promotion of new products and services. Highly skilled in conceptualising and implementing measures for advertising and promoting the companys products. C. Soft Skills An impressive communicator with honed interpersonal, team building, negotiation, presentation, convincing and analytical skills. Ability to think out of the box, and contribute ideas towards achieving operational excellence. Keen customer centric approach with zeal to achieve customer delight by following best service standards. Comfort in working under team-based and independent environments.

COMPETENCY MATRIX
Business Development Identifying and developing new streams for long-term revenue growth. Utilising public information and personal network for developing marketing intelligence to generate leads. Tapping new markets and coordinating with channel partners to penetrate these segments to expand business & generate income. Finalising Annual Rate Contracts with corporate/ institutional clients to ensure business and revenue for the period of a year. Sales & Marketing Driving sales strategies for attainment of periodical targets with a view to optimize revenue from primary as well as secondary sales. Evaluating marketing budgets periodically including manpower-planning initiatives and ensuring adherence to planned expenses. Monitoring and keeping collections under control, with timely recovery of outstandings. Conducting competitor/ market analysis by keeping abreast of market trends, competitor moves to achieve market share metrics. Channel Management Identifying and networking with financially strong and reliable channel partners, resulting in deeper market penetration and reach. Ensuring cost effective logistic operations & seamless materials movement to ascertain sufficient inventory levels at each sales outlet/ distribution channel. Assessing credit worthiness of the channel partners before giving them products on credit. Monitoring and following up with them for the timely recovery of payments. Product Management/ Branding Building brand focus in conjunction with operational requirements and ensuring maximum brand visibility and capturing optimum market shares. Handling product development and new product launches to widen the product portfolio and generate exceptional sales volumes. Team Management & Development Recruiting team members, grooming them and monitoring their performance to ensure efficiency in operations and meeting of individual & group targets. Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation. Providing a growth-driven environment to the team and sustaining well-planned initiatives for performance management, appraisal and training of associates.

CAREER SCAN

Since Jan 10 with Kirloskar Electric Company Ltd, Baroda as Assistant Manager (Sales & Marketing)

Responsible for Sales and Marketing of HT/ LT Motors, DC Motors, Transformer, AC/DC Drives to Industries, Projects, OEMs & Dealers of Vadodara District.

Nov07 to Dec 09 with Marathon Electric Motors (India) Ltd., Ahmedabad as Assistant Manager (Sales)

Managing Sales and Marketing of HT/ LT Motors & Industrial Fans to Industries, Projects, OEMs & Dealers of entire Gujarat.

Key Accomplishments

Received the first major order to the tune of Rs. 20.40 Lakhs. Handled projects for Elecon Engineering, wherein bagged projects worth about Rs. 2.5 Crores. Managed accounts of Govt. Contractors through Consultant.

July06 to Oct07 with SSM Infotech Solutions Pvt. Ltd., Surat. Last designated as Asst. Manager (Sales & Support) and posted at Reliance Industries Ltd., Hazira

Joined as Sr. Engineer and promoted as Site In-charge in Mar05. Subsequently promoted as Asst. Manager (Sales & Support) in Mar05.

Functioning as Team Leader for a team of 40 Hardware Engineers for support as well as software development. Also handling recruitment of engineers. Extending support to the team in resolving all problems. Looking after support for huge IT Infrastructure comprising of 3000 PCs, 1100 printers and network equipments as an additional responsibility. Instrumental in reducing pending complaints to almost nil. Created customer satisfaction survey for Reliance Industries, Hazira, drastically reducing potential problems.

May03 to June06 with Creative InfoTech Solutions Pvt. Ltd., Surat as Sr. Customer Support Engineer (Sales and Support); posted at SUMUL Dairy, Surat

Managing infrastructure and administration of network with around 150 computers running on different OS like Win 95/98/XP/NT/2000, 10 servers, 80 Printers (comprising of line printers, Dot Matrix printer, DeskJet/InkJet printers, Laser Jet Printer), 1 GBPS LAN (IT Dept.), 100 mbps WAN, Wireless setups from Sumul dairy HO to Bajipura, Uchchhal, Navi Pardi, Chalthan, Nasik etc. remote sites. Providing prompt resolution to technical problems faced by the client. Documenting all issues faced to identify new ways of providing effective solutions. Played a key role in increasing customer satisfaction level from 72% to 91%.

Commenced career with HCL Infosystems Ltd., Surat as Customer Support Engineer (Hardware & Networking) from Jun02 to Apr03. Posted at ONGC Hazira Plant.

EDUCATIONAL CREDENTIALS

B.E. (Production) from S.S. Engineering College, Bhavanagar University, Bhavanagar in 2001.

COURSES COMPLETED
Advance Diploma in Computer Hardware & Networking from Trinity Infosys, Ahmedabad in 2002.

IT PROFICIENCY

MS Office, MS Windows, MS DOS, Lotus/ Lotus Applications and MS Outlook, etc.

PERSONAL DETAILS
Date of Birth Mailing Address References : : : 23rd January 1980 144, Narayan Garden, 30 mtr VUDA road, Gotri, Vadodara - 390021 (Gujarat, India) To be furnished upon request