Fiery Install Service

FIER Y X-3800CP INSTALLATION AND SER VICE GUIDE
A guide for service technicians Preliminar y Draft 3/5/99
This Installation and Service Guide is intended to provide an understanding of the Fier y X-3800CP and its internal components. Some procedures in this guide are included for information only and will not necessarily be performed.
Part Number:
Copyright 1999 Electronics for Imaging, Inc. All rights reserved.

This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc., except as expressly permitted herein. Information in this document is subject to change without notice and does not represent a commitment on the part of Electronics for Imaging, Inc. The software described in this publication is furnished under license and may only be used or copied in accordance with the terms of such license. Patents: 5,666,436; 5,553,200; 5,543,940; 5,537,516; 5,517,334; 5,506,946;5,424,754; 5,343,311; 5,212,546; 4,941,038; 4,837,722; 4,500,919 Trademarks EFI, the EFI logo, Fiery, the Fiery logo, and Rip-While-Print are trademarks registered in the U.S. Patent and Trademark Ofce. Fiery ZX, Fiery X-3800CP, Fiery Driven, the Fiery Driven logo, Command WorkStation, AutoCal, Starr Compression, Memory Multiplier, ColorWise, NetWise, and VisualCal are trademarks of Electronics for Imaging, Inc. Adobe, the Adobe logo, Adobe Illustrator, PostScript, Adobe Photoshop, Adobe Separator, and Adobe PageMaker are registered trademarks of Adobe Systems Incorporated, registered in certain jurisdictions. EPS (Encapsulated PostScript) is a trademark of Altsys Corporation. Apple, the Apple logo, AppleShare, AppleTalk, EtherTalk, LaserWriter, and Macintosh are registered trademarks, and MultiFinder is a trademark of Apple Computer, Inc. Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft in the US and other countries. QuarkXPress is a registered trademark of Quark, Inc. Times, Helvetica, and Palatino are trademarks of Linotype AG and/or its subsidiaries. ITC Avant Garde, ITC Bookman, ITC Zapf Chancery, and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation. Ethernet is a registered trademark of Xerox Corporation. Farallon, PhoneNET PC, and PhoneNET Talk are trademarks of Farallon Computing, Inc. NetWare and Novell are registered trademarks and Internetwork Packet Exchange (IPX) is a trademark of Novell, Inc. SyQuest is a registered trademark, in the United States and certain other countries, of SyQuest Technology, Inc. UNIX is a registered trademark of UNIX System Laboratories, a wholly owned subsidiary of Novell, Inc. PANTONE is a registered trademark of Pantone, Inc. All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged. Legal Notices APPLE COMPUTER, INC. (APPLE) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE APPLE SOFTWARE. APPLE DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Apples liability to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort [including negligence], product liability or otherwise), will be limited to $50. Restricted Rights Legends For defense agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at 252.227.7013. For civilian agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the commercial Computer Software Restricted Rights clause at 52.227-19 and the limitations set forth in Electronics for Imaging, Inc.s standard commercial agreement for this software. Unpublished rights reserved under the copyright laws of the United States. Printed in the United States of America on recycled paper.
FCC Information WARNING: FCC Regulations state that any unauthorized changes or modications to this equipment not expressly approved by the manufacturer could void the users authority to operate this equipment. Responsible Party (in USA)Electronics for Imaging, Inc. Address2855 Campus Drive, San Mateo, CA 94403 Telephone650-524-4300 Industry Canada Class B Notice This Class B digital apparatus meets all the requirements of the Canadian Interference-Causing Equipment Regulations. Avis de Conformation Classe B de lIndustrie Canada Cet appareil numrique de la classe B respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada. RFI Compliance Notice This equipment has been tested concerning compliance with the relevant RFI protection requirements both individually and on system level (to simulate normal operation conditions). However, it is possible that these RFI Requirements are not met under certain unfavorable conditions in other installations. It is the user who is responsible for compliance of his particular installation. Dieses Geraet wurde einzeln sowohl als auch in einer Anlage, die einen normalen Anwendungsfall nachbildet, auf die Einhaltung der Funk-entstoerbestimmungen geprueft. Es ist jedoch moeglich, dass die Funk-enstoerbestimmungen unter unguenstigen Umstaenden bei anderen Geraetekombinationen nicht eingehalten werden. Fuer die Einhaltung der Funkentstoerbestimmungen seigner gesamten Anlage, in der dieses Geraet betrieben wird, ist der Betreiber verantwortlich. Compliance with applicable regulations depends on the use of shielded cables. It is the user who is responsible for procuring the appropriate cables. Einhaltung mit betreffenden Bestimmungen kommt darauf an, dass geschirmte Ausfuhrungen gebraucht werden. Fuer die beschaffung richtiger Ausfuhrungen ist der Betreiber verantwortlich. Proprietary Rights You acknowledge that the Software, Coded Font Programs, Typefaces, Trademarks and accompanying documentation are proprietary to Electronics for Imaging and its suppliers and that title and other intellectual property rights therein remain with Electronics for Imaging and its suppliers. Except as stated above, this Agreement does not grant you any right to patents, copyrights, trade secrets, trademarks (whether registered or unregistered), or any other rights, franchises or licenses in respect of the Software, Coded Font Programs, Typefaces, Trademarks or accompanying documentation. You may not adapt or use any trademark or trade name which is likely to be similar to or confusing with that of Electronics for Imaging or any of its suppliers or take any other action which impairs or reduces the trademark rights of Electronics for Imaging or its suppliers. The trademarks may only be used to identify printed output produced by the Coded Font Programs. At the reasonable request of Electronics for Imaging, you must supply samples of any Typeface identied with a trademark. The MacApp software is proprietary to Apple Computer, Inc. and is licensed to Electronics for Imaging, Inc. for distribution only for use in combination with Fiery software utilities. Condentiality You agree to hold the Software and Coded Font Programs in condence, disclosing the Software and Coded Font Programs only to authorized users having a need to use the Software and Coded Font Programs as permitted by this Agreement and to take all reasonable precautions to prevent disclosure to other parties. Remedies Unauthorized use, copying or disclosure of the Software, Coded Font Programs, Typefaces, Trademarks or accompanying documentation will result in automatic termination of this license and will make available to Electronics for Imaging other legal remedies. Limited Warranty And Disclaimer Electronics for Imaging warrants that, for a period of ninety (90) days from the date of delivery to you, the Software under normal use will perform without signicant errors that make it unusable. Electronics for Imagings entire liability and your exclusive remedy under this warranty (which is subject to you returning Fiery X-3800CP to Electronics for Imaging or an authorized dealer) will be, at Electronics for Imagings option, to use reasonable commercial efforts to attempt to correct or work around errors, to replace the Software with functionally equivalent software, or to refund the purchase price and terminate this Agreement. Some states do not allow limitations on duration of implied warranty, so the above limitation may not apply to you. Except for the above express limited warranty, Electronics for Imaging makes and you receive no warranties or conditions on the Products, express, implied, or statutory, and Electronics for Imaging specically disclaims any implied warranty or condition of merchantability or tness for a particular purpose. For warranty service, please contact your authorized service/support center. EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, ELECTRONICS FOR IMAGING MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON THE SOFTWARE OR CODED FONT PROGRAMS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH YOU, AND ELECTRONICS FOR IMAGING SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Electronics for Imaging does not warrant that the operation of the software will be uninterrupted or error free or that the Software will meet your specic requirements. Limitation Of Liability IN NO EVENT WILL ELECTRONICS FOR IMAGING OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE USE OF THE SOFTWARE, CODED FONT PROGRAMS OR ACCOMPANYING DOCUMENTATION, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF ELECTRONICS FOR IMAGING OR ANY AUTHORIZED DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU ACKNOWLEDGE THAT THE PRICE OF THE UNIT REFLECTS THIS ALLOCATION OF RISK. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Export Controls You agree that you will not export or re-export the Software or Coded Font Programs in any form without the appropriate United States and foreign government licenses. Your failure to comply with this provision is a material breach of this Agreement. Government Use Use, duplication or disclosure of the Software by the United States Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or in subparagraphs (c) (1) and (2) of the Commercial Computer SoftwareRestricted Right Clause at 48 CFR 52.227-19, as applicable. Third Party Beneciary You are hereby notied that Adobe Systems Incorporated, a California corporation located at 345 Park Avenue, San Jose, CA 95110 USA (Adobe) is a third-party beneciary to this Agreement to the extent that this Agreement contains provisions which relate to your use of the Fonts, the Coded Font Programs, the Typefaces and the Trademarks licensed hereby. Such provisions are made expressly for the benet of Adobe and are enforceable by Adobe in addition to Electronics for Imaging. General This Agreement will be governed by the laws of the State of California. This Agreement is the entire agreement held between us and supersedes any other communications or advertising with respect to the Software, Coded Font Programs and accompanying documentation. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. If you have any questions concerning this Agreement, please write to Electronics for Imaging, Inc., Attn: Licensing Dept. or see Electronics for Imagings web site at www.e.com. Electronics for Imaging, Inc. 303 Velocity Way Foster City, CA 94404
Contents
Preface
About this guide About the illustrations in this guide Terminology and conventions Precautions Tools you will need xi xii xii xiii xv
Chapter 1: Introduction
Features How the Fiery X-3800CP operates Print options User software Fiery WebTools 1-1 1-2 1-3 1-4 1-4
Chapter 2: Preparing for Installation

Installation sequence Customer site conditions Installation expectations Unpacking the Fiery X-3800CP Fiery X-3800CP panels 2-1 2-3 2-5 2-6 2-8
Chapter 3: Connecting the Fiery X-3800CP

Preliminary checkout Connecting to the printer Printing the Fiery X-3800CP Test Page Connecting to the network Connecting a PC to the parallel port Using the Control Panel Activity light Buttons Control panel screens and icons Shutting down and restarting the Fiery X-3800CP 3-1 3-3 3-4 3-5 3-8 3-10 3-11 3-11 3-12 3-16
vii
Contents
Chapter 4: Service Procedures

Overview System software service Accessing internal components Accessing front panel components Checking internal connections Restoring functionality after service Removing and replacing circuit boards User interface board Motherboard Fans Exhaust fan CPU fan Power switch Power supply Hard disk drive Front panel components Jewels Buttons Fiery X-3800CP system software System software installation reminders Installing system software using the SCSI interface port Installing system software using the parallel port 4-1 4-1 4-3 4-7 4-9 4-12 4-14 4-14 4-17 4-24 4-24 4-25 4-27 4-30 4-35 4-38 4-39 4-39 4-40 4-41 4-42 4-46
Chapter 5: Troubleshooting Procedures

The troubleshooting process Where problems occur Before you go to the customer site Preliminary on-site checkout Checking interface cables Checking internal components Checking the Fiery X-3800CP as a stand-alone unit Errors during Start-up diagnostics General Fiery X-3800CP system error conditions System software installation error messages Fiery X-3800CP diagnostic sets Viewing the diagnostic report Checking the entire Fiery X-3800CP system Checking the printer interface Checking network connections Printing to the Fiery X-3800CP 5-1 5-3 5-4 5-6 5-6 5-7 5-9 5-9 5-11 5-14 5-17 5-22 5-23 5-23 5-25 5-26
viii
Contents
Appendix A: Specications
Hardware features Networking and connectivity User software Safety and emissions compliance A-1 A-1 A-1 A-1
Index
ix
About this guide
Preface
This Installation and Service Guide is intended to provide an understanding of the Fiery X-3800CP and its internal components to Technical Support personnel. Some procedures included in the guide will not be used. Fiery X-3800CP customers should not use this technical service documentation.
About this guide

This guide is divided into the following sections: Preface General information about this guide Fiery X-3800CP. Chapter 1, Introduction General information about the Fiery X-3800CP. Chapter 2, Preparing for Installation Unpacking and the steps customers need to take to install the unit. The Customer is responsible for installing the Fiery X-3800CP at the site. The procedures in this chapter are provided for your information only. Some information provided in this chapter is also included in Getting Started. Chapter 3, Connecting the Fiery X-3800CP How to connect the Fiery X-3800CP to the printer and the network and verify that the system is working correctly; overview of Control Panel. The customer is responsible for connecting the Fiery X-3800CP to the printer and the network at the site. The information in this chapter is provided for your information only. The connecting section of this chapter is also included in Getting Started. Chapter 4, Service Procedures Removal and replacement procedures for Fiery X-3800CP components. Some procedures in this chapter are included for information only and are not required for Fiery X-3800CP systems. Chapter 5, Troubleshooting Procedures Common problems and ways of correcting them; startup errors. The information in this chapter will aid you in diagnosing problems that customers may experience. Some actions may suggest that you perform procedures not supported on the Fiery X-3800CP.
xi
Preface
About the illustrations in this guide

The illustrations in this guide reect the current shipping version of the Fiery X-3800CP at the time of publication. Components shown in these illustrations are subject to change.
Terminology and conventions

The term network administrator refers to the person responsible for maintaining the network at the customer site. The term Control Panel refers to the area on the front of the Fiery X-3800CP including the green/red activity light, the display window (LCDliquid crystal display), and the black oval plastic disk surrounding the display window. The term system software refers to the software installed on the Fiery X-3800CP hard disk drive. The term PC refers to any IBM PC or compatible computer running Windows. The term 100BaseT is used throughout this manual to refer to 100BaseTX. The term parallel port refers to the Parallel In port for connection to a PC. The term printer interface port refers to the Parallel Out port for connection to the printer. References to other Fiery X-3800CP manuals, such as the Administrator Guide, are displayed in italics.
N OTE :
The note indicator highlights important messages and additional information. The caution icon indicates a need for special care and safety when handling the equipment.
xii
Precautions
Precautions
Always observe the following general precautions when installing and servicing the Fiery X-3800CP:
1. Report any shipping damage.
If there is any evidence of shipping or handling damage to the Fiery X-3800CP packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to le a claim and notify your authorized service/support center.
2. Never alter an existing network without permission.
The Fiery X-3800CP will probably be connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customers computer, existing printer, and other equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and express permission of the network administrator or the shop supervisor.
3. Never enter an IP address in Fiery X-3800CP Network Setup.
Only the network administrator should enter an IP address on a network device. Assigning a Fiery X-3800CP an incorrect IP address can cause unpredictable errors on any or all devices connected to the network.
4. Always disconnect power before opening the Fiery X-3800CP chassis.
Although Fiery X-3800CP circuitry operates on 3.3V DC, 5V DC, and 12V DC, 100-240V AC is present when the chassis cover is removed. Inside the chassis, the power supply is not encased. Before you service the Fiery X-3800CP, shut it down completely and unplug the AC power cable from the back.
5. Handle the Fiery X-3800CP glass display window with care.
If the glass on the user interface board breaks and the liquid crystal inside leaks out, avoid contact with it. If you do come in contact with the liquid crystal, wash it off with soap and water immediately. Avoid pressing the surface of the glass display window. Applying pressure to the glass display window on the user interface board will cause it to change color. Use a soft cloth moistened with isopropyl or ethyl alcohol to clean the glass display window. Other solvents, such as water, may damage the polarizer.
xiii
Preface
6.
Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the Fiery X-3800CP.
Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the printer and the Fiery X-3800CP is static-free. Carpeting, leather-soled shoes, synthetic clothing bers, silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or dramatically shortening their life span. By observing standard precautions, you may avoid extra service calls and save the cost of a new board. When possible, work on a ground-connected antistatic mat. Wear an antistatic wristband, grounded at the same place as the antistatic mat. If that is not possible: Attach a grounding strap to your wrist. Attach the other end to a good ground. When you unpack the Fiery X-3800CP from the carton for the rst time, touch a metal area to discharge the static on your body. Before you handle internal components, touch a metal part of the Fiery X-3800CP. Leave new electronic components inside their antistatic bags until you are ready to install them. When you remove components from an antistatic bag, place them on a grounded antistatic surface, component-side up. When you remove an electronic component, place it into an antistatic bag immediately. Do not walk across a carpet or vinyl oor while carrying an unprotected board.
7. Handle printed circuit boards by their edges only, but avoid touching the contacts on the edge of the board. Never set a cup of coffeeor any liquidon or near the Fiery X-3800CP or the printer.
8.
xiv
Tools you will need
Tools you will need

The following tools are required in order to perform the procedures described in Chapter 4, Service Procedures: ESD wrist grounding strap Antistatic mat Wire cutters #1 and #2 Phillips head screwdrivers (non-magnetic) Small at-blade screwdriver (non-magnetic) Small needlenose pliers M3 metric wrench Flashlight Also recommended: Ribbon cable connector extractor
xv
1
Chapter 1: Introduction
Features
The Fiery X-3800CP Color Server adds computer connectivity and highly efcient Adobe PostScript 3 color printing capacity to color printers. It is optimized for highspeed network communications, processing, rasterization, and printing of halftone and grayscale pages.
Features
The Fiery X-3800CP is an integral part of a printing system that includes networked computers running Windows, Mac OS, and UNIX. The Fiery X-3800CP enables users to: Take advantage of PostScript 3 printing features. Send images over AppleTalk, TCP/IP, and Novell networks and print to a Fiery X-3800CP supported printer. Send images through a PC connected to the parallel port and print to a Fiery X-3800CP supported printer. Use Fiery X-3800CP user software running on networked PC and Mac OS computers to control spooled print jobs sent to the Fiery X-3800CP. Print text and images in color and grayscale. Use 136 PostScript resident fonts. Use built-in ColorWise color management and NetWise network features.
Networked computers
Printer
Fiery X-3800CP
PC
F IGURE 1-1
Fiery X-3800CP printing system
1-1
Introduction
How the Fiery X-3800CP operates

The Fiery X-3800CP enables the customer to access the printer through the network and use it to print les using advanced spooling and job control functions. Users can print to the Fiery X-3800CP from networked PCs, Mac OS computers, and UNIX workstations running TCP/IP. In addition, the Fiery X-3800CP parallel port can be used to print directly from a connected PC. The Fiery X-3800CP custom-designed boards and system software are responsible for efcient image processing and printing controls. The main functions of Fiery X-3800CP components and software are described below. The Fiery X-3800CP uses a specialized motherboard to process image data for printing images. The R5000 motherboard includes a MIPS R5000 RISC (Reduced Instruction Set Computer) CPU with a built-in oating point accelerator that runs the PostScript Interpreter, which interprets the page description le. The RipChip on the motherboard controls data management and other system functions, freeing up the CPU for efcient image data processing. High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image data during printing. The Fiery X-3800CP is originally congured for a minimum of 64MB of memory.
1-2
1
External devices Networked computers PC External SCSI device HDD
Print options
Fiery X-3800CP
Printer
Motherboard Network interface Parallel interface SCSI interface RTC/ PCI-ISA DX RIPChip
Flash Memory & Interpreter CPU
Super I/O controller UIB interface +5/12VDC Power supply
Print
Printer
Battery
User interface board
PCI Bus
AC power 100-240V AC
F IGURE 1-2
Fiery X-3800CP functional diagram
Print options
The Fiery X-3800CPs efcient capabilities allow customers to use a variety of applications to create and print pages of text and/or images over a network or through the parallel port. Because the Fiery X-3800CP has the ability to print part of a le while processing another part of the le (RIP-While-Print), it is capable of printing les at full printer speeds. Users printing over a network can print les directly from the applications in which they were created. The Fiery X-3800CP also offers an efcient way to print les that have been saved in PostScript, EPS (Encapsulated PostScript), or PDF (Portable Document Format). These les can be downloaded directly to the Fiery X-3800CP using Fiery Downloader, a remote utility provided with the Fiery X-3800CP. Users can print les from a PC directly connected to the Fiery X-3800CPs parallel port. PostScript les can be printed over the parallel port from Windows, including the MS-DOS window, and from various Windows applications running on the PC.
1-3
Introduction
User software
Fiery X-3800CP user software is provided on the User Software CD. Some of the software can also be installed from the Fiery WebTools Installer (see Getting Started for more information on WebTools). The network administrator or the user at the customer site is responsible for installing software onto computers that will use the Fiery X-3800CP over a network. The following software is included on the User Software CD: Adobe PS Printer Driver Enables the user to print to the Fiery X-3800CP from Windows and Mac OS computers; also supports all PostScript Printer Description (PPD) le The Fiery X-3800CP PPD le provides information about the Fiery X-3800CP and the users printer to the application and printer driver. The PPD le is automatically installed when the printer driver is installed. Installs screen fonts for the PostScript printer fonts installed on the Fiery X-3800CP. For a list of fonts, see the User Guide. Enables the user to print PostScript, EPS, and PDF les directly to the Fiery X-3800CP without using the application in which they were created. Fiery Downloader also enables the user to manage the printer fonts installed on theFiery X-3800CP. Enables the user to view the order and priority of print jobs, customize printer settings for jobs, delete jobs, and move jobs between queues. It can also be used to view job accounting information. Color reference pages that help users take advantage of the range of colors on the Fiery X-3800CP.
PS Screen Fonts (Mac OS only) Fiery Downloader
Fiery Print Calibrator Allows users to customize and maintain press simulations. Fiery Spooler
Color management les Proles for color management systems. Color reference les
Fiery WebTools
The Fiery X-3800CP can support Internet or intranet access with Fiery WebTools. WebTools include Status, WebSpooler, Installer, and WebLink. For more information about WebTools, see the Administrator Guide and the User Guide.
1-4
2
Chapter 2: Preparing for Installation
Installation sequence
This chapter includes the following information: Summary of the installation sequence Checking the customer site Unpacking the Fiery X-3800CP Fiery X-3800CP front and back overview
N OTE : The customer is responsible for installing the Fiery X-3800CP at the site. The procedures in the chapter are provided for your information only. Some of the information provided in this chapter is also included in Getting Started.
Installation sequence
Familiarize yourself with Chapters 2 and 3 of this guide before you attempt an installation. The installation sequence described in this chapter is designed to make your job as easy as possible. Installation problems are easier to avoid and diagnose if you proceed from the component to the system level and verify functionality at each stage. Figure 2-1 on page 2-2 outlines the recommended installation procedure for connecting the Fiery X-3800CP to the printer. Because the Fiery X-3800CP is a node on the customers computer network, make sure that you coordinate your scheduled installation with the network administrator at the customer site. Refer the network administrator to the Administrator Guide for network Setup information.
2-1
2
Printer
Preparing for Installation
Fiery X-3800CP
Mac OS computers
PCs
UNIX workstations
Check installation requirements and verify site conditions, page 2-3
Unpack the Fiery X-3800CP, page 2-6 Initial startup, page 2-4
PC
Connect printer interface cable, page 3-3 Print the Fiery X-3800CP Test Page, page 3-4 Verify network operation without the Fiery X-3800CP connected
Connect a PC to the parallel port of the Fiery X-3800CP, page 3-8
Network administrator connects the Fiery X-3800CP to the network and veries the connection (see page 3-5 and the Administrator Guide)
Network administrator congures Setup options (see the Administrator Guide)
Network administrator installs the Fiery X-3800CP User Software on networked computers that will print to the Fiery X-3800CP (see Getting
Full Fiery X-3800CP functionality
F IGURE 2-1
Recommended installation steps and references
2-2
Customer site conditions

Before you install the Fiery X-3800CP, check site conditions and inform the customer of any installation requirements. Printer
u Is there space near the printer for the Fiery X-3800CP?

Make sure there is space for the Fiery X-3800CP. You may need to move the printer out from the wall for easier access.
u Does the printer require service or adjustment?

Print a test le before you install the Fiery X-3800CP. If the printed image indicates that the printer needs adjustment, inform the customer. After getting approval, complete the printer service needed. Power
u Is there a dedicated grounded electrical outlet near the printer for the Fiery X-3800CP?
Locate the grounded electrical outlet that will supply power to the Fiery X-3800CP. The Fiery X-3800CP and the printer should not run on the same circuit. Use a surge suppressor for the Fiery X-3800CP. Do not use a 3-prong adapter in a 2-hole ungrounded outlet. Do not use an extension cord. Do not plug the Fiery X-3800CP into a circuit with heating or refrigeration equipment (including water coolers). Do not plug the Fiery X-3800CP into a switchable wall outlet. This can result in the Fiery X-3800CP being turned off accidentally.
2-3
Network
u What is the network cable and connection type?

Thinnet (10Base2) Thicknet (10Base5) Unshielded twisted pair (10/100BaseT)
u Is the network connection ready and tested for Fiery X-3800CP installation?
To verify that the network is functioning before you attach the Fiery X-3800CP: Ask the network administrator to print a document on a shared printer over the network. Ask the network administrator to verify the computer and network requirements as specied in the Getting Started. Parallel (In) port
u Is there space for both the Fiery X-3800CP and the PC that will be connected to the
Fiery X-3800CP?
u If system software installation is required and will be done over the parallel port:
Can the parallel port on the PC be congured for ECP mode? Is the PC running Windows 95 or 98? External SCSI device
u If system software installation is required and will be done using the SCSI interface port:
Is an external CD-ROM drive available? Is a tested SCSI II to SCSI I cable available?
2-4
Installation expectations
If the site is ready, installation takes about one hour. The customer should be aware of the following: Some nodes on the network may be unavailable for up to one hour. The printer may be unavailable for up to one hour. The network administrator needs to be available during the installation for network connectivity. Equipment downtime and impact on the network can be minimized if the network administrator installs a network connector for the Fiery X-3800CP and conrms network functionality with the connector in place before the date scheduled for the Fiery X-3800CP installation. The network administrator should have a networked computer available during the installation. The appropriate software should already be installed. Documentation for the networked computer and the network operating software should be available. The network administrator should install the user software shipped with the Fiery X-3800CP onto networked PC and Mac OS computers that will print to the Fiery X-3800CP. User documentation is provided with the Fiery X-3800CP.
N OTE : This guide covers Fiery X-3800CP installation and service. It provides general
information on connecting the Fiery X-3800CP to the customers network. Network Setup and conguration information goes beyond the scope of this guide. For network Setup and conguration information, the network administrator should refer to the Administrator Guide.
2-5
2
TO
UNPACK THE
Unpacking the Fiery X-3800CP

The Fiery X-3800CP is assembled and shipped from the factory in a box that includes all necessary cables and documentation, as shown in Figure on page 2-6. F IERY X-3800CP
1.
Open the box and remove any packing materials.
Save the original boxes and packing materials. If you need to transport the Fiery X-3800CP at a later date, the original box and packing material will ensure safe shipment.
2. Remove the contents from the top container. Inspect the contents for visible damage. The contents should include the following items:
Bags containing the printer interface cable and parallel cable. Fiery X-3800CP media package (includes a package of user documentation, the User Software CD, and the System Software CD). In order to take full advantage of the Fiery X-3800CP, user software must be installed on all computers that will print to it.
3. 4. Set aside the remaining components from the top container. Remove the top container and any packing materials. Set aside the packing material in case you need to reship the unit. Carefully lift the Fiery X-3800CP out of the box.
5.
If you notice shipping damage to any Fiery X-3800CP component, be sure to save the shipping container in case the carrier needs to see it. Call the carrier immediately to report the damage and le a claim, then call your authorized service/support center. Be ready to furnish the serial number, printed on the bottom of the chassis.
2-6
Unpacking the Fiery X-3800CP
Printer interface cable
Parallel cable
Fiery X-3800CP
Media package
N OTE : The power cable is packaged with the printer accessory kit.
F IGURE 2-2
Contents of the Fiery X-3800CP shipping box
2-7
2
Front
Fiery X-3800CP panels

Once you have unpacked the Fiery X-3800CP, you can familiarize yourself with the front and back of the Fiery X-3800CP before you install it.
Back
Activity light
Line selection buttons Display window
SCSI interface port
(not used) Up and down button Menu button Parallel port
Printer interface port
AUI port
RJ-45 port Jewels (not used)
Power connector Power switch
F IGURE 2-3
Front and back panels
2-8
3
Chapter 3: Connecting the Fiery X-3800CP
Preliminary checkout
This chapter contains the following information: Connecting power and checking out the Fiery X-3800CP Connecting the Fiery X-3800CP to the printer Printing the Test Page Connecting to the network Connecting a PC to the parallel port Shutting down and restarting the Fiery X-3800CP This chapter also includes information on Control Panel screens and icons.
N OTE : The customer is responsible for connecting the Fiery X-3800CP to the printer and
the network at the site. The information in this chapter is provided for your information only. The connecting section of this chapter is also included in Getting Started.
Preliminary checkout
When you have just unpacked or serviced a Fiery X-3800CP, power it on before you connect it to the printer and the network. Diagnostics are run automatically during startup; the Fiery X-3800CP is checked for internal problems. TO F IERY X-3800CP
CONNECT POWER AND START THE
1.
Connect the recessed end of the power cable to the power connector on the Fiery X-3800CP back panel.
The power cable is located in the printer accessory kit.

2. Make sure that the Fiery X-3800CP power switch is in the Off position (press O), and plug the other end of the power cable into a wall outlet.
Power switch Power connector
F IGURE 3-1
Connecting power
3-1
3
3. 4. 5.
Connecting the Fiery X-3800CP
Power on the Fiery X-3800CP using the power switch on the back panel (press |). The power supply automatically senses the correct voltage. To conrm that the unit is operating normally, allow the Fiery X-3800CP Start-up diagnostics to proceed without interruption while you watch the Control Panel. Do not press any buttons on the Control Panel when the message appears: For software update or setup, press any key.
The Control Panel rst shows TESTING: with a graphic of a magnifying glass passing over a printed circuit board. The Fiery X-3800CP is performing its Start-up diagnostics. If no errors occur during the Start-up diagnostics, the activity light on the Control Panel remains green at the end of the tests. If an error occurs during startup, the activity light ashes red and remains on at the end of the tests. The Control Panel then displays the Test Failed screen. Pressing the Details line selection button in the Test Failed screen gives you more information about the failing test. See Errors during Start-up diagnostics on page 5-9.
If the Select Language screen is displayed, select the language for the Control Panel.
The Select Language screen is displayed the rst time you start the Fiery X-3800CP after unpacking it and after system software is installed. To select a language different from the one initially highlighted on the Control Panel, use the up and down buttons to scroll through the list and select OK when the desired language is highlighted. After the Fiery X-3800CP reboots, messages in the language you selected will appear on the Control Panel.
6. If the Setup screen is displayed, select Printer, Server, Network, and then Exit Setup.
To exit Setup, you must rst enter Printer Setup, Server Setup, and Network Setup, and save changes. To skip through the Setup options, press the menu key to access the Save Changes screen and select Yes which congures each Setup with the default conguration. At this stage the default settings are adequate although they may not be optimal. After the Fiery X-3800CP is connected to the network, the customer can reset options according to the network and user environment. For more information, see the Administrator Guide.
7. Allow the system to proceed to Idle to conrm that the Fiery X-3800CP is operating correctly.
Once the Fiery X-3800CP reaches Idle, you are ready to connect it to the printer and the network. Setup options should be congured after making these connections.
3-2
3
TO
CONNECT THE
Connecting to the printer
Connecting to the printer

After successfully starting the Fiery X-3800CP by itself, you are ready to connect it to the printer. The Fiery X-3800CP communicates with the printer through the printer interface cable. After you connect the Fiery X-3800CP to the printer, print a Test Page to verify that they are communicating properly. F IERY X-3800CP
TO THE PRINTER
1.
Power off the Fiery X-3800CP.
Make sure that Idle shows in the Control Panel before you power off the Fiery X-3800CP.
2. 3. If the printer is on, power it off. Locate the printer interface cable and connect the proper end of the cable to the parallel port on the printer. Connect the other end of the cable to the Fiery X-3800CP printer interface port.
4.
F IGURE 3-2
3-3
3
TO
PRINT THE
Printing the Fiery X-3800CP Test Page

Before connecting the Fiery X-3800CP to the network, print the Test Page to verify that it is connected properly to the printer. The Test Page is a color PostScript le that resides on the Fiery X-3800CP hard disk drive. T EST P AGE C ONTROL P ANEL
FROM THE
1. 2.
Power on the printer and allow it to warm up. Power on the Fiery X-3800CP using the power switch on the back panel.
Messages will appear on the Control Panel as the Fiery X-3800CP runs through its Start-up diagnostics.
3. 4. Before proceeding, make sure that the printer is not in use. At the Idle screen, press the menu button (see Using the Control Panel on page 3-10). The Functions menu displays the options shown below:
Print Pages Reboot Server Functions

5.
Select
Press the line selection button to the right of Print Pages and then select Test Page.
The Fiery X-3800CP sends the Test Page to the printer and displays the RIP and Print status screens so you can monitor the job.
6. Examine the quality of the Test Page from the printer.
The Test Page conrms that the Fiery X-3800CP print engine is functional and that the connection between the Fiery X-3800CP and the printer is good.
3-4
Connecting to the network

Ethernet support is built into the Fiery X-3800CP motherboard providing connectivity to Ethernet networks. Supported Ethernet cabling includes: thinnet for 10Base2, thicknet for 10Base5, and unshielded twisted pair for 10BaseT or 100BaseT. The motherboard in the Fiery X-3800CP has two external Ethernet network ports: an AUI (Attachment Unit Interface) port for a thin Ethernet cable (thinnet) or a thick Ethernet cable (thicknet), as well as an RJ-45 port for 10/100BaseT twisted pair (see Figure 3-3). For network conguration information, see the Administrator Guide.
N OTE : Only one Ethernet connection can be made to the Fiery X-3800CP at a time.
AUI port for thinnet or thicknet
RJ-45 port for 10/100BaseT twisted pair
F IGURE 3-3
Fiery X-3800CP Ethernet network ports
3-5
3
TO
1. 2. 3.
CONNECT A THINNET OR THICKNET CABLE TO THE
F IERY X-3800CP
Power off the Fiery X-3800CP before connecting it to any network device.
Make sure that the Info screen reads Idle. If the system has just nished processing, wait one minute after the system reaches the idle state before you power off the unit.
With the AUI slide latch in the open position, connect the network cable to the AUI port on the back of the Fiery X-3800CP. Slide the latch to lock the connector in place.
To connect a 10Base2 thinnet cable to the Fiery X-3800CP, an Ethernet transceiver must be installed on the Fiery X-3800CP AUI port. The thinnet cable then connects to the BNC connector on the Ethernet transceiver. If the transceiver has an SQE switch, make sure the switch is set to OFF. To connect a 10Base5 thicknet cable to the Fiery X-3800CP, connect the AUI drop cable directly to the AUI port on the back of the Fiery X-3800CP.
Congure Setup options.
It is the network administrators responsibility to congure Setup according to the network and user environment. Default settings in Setup are adequate although they may not be optimal for the users environment. Refer the network administrator to the Administrator Guide for Setup information.
4. After conguring Setup options, verify the network connection.
Once the network connection has been made and the Fiery X-3800CP has the correct Setup conguration and has reached the idle state, the Fiery X-3800CP should be available on the network. The network administrator should perform any additional network Setup, verify the network connection, verify that the Fiery X-3800CP appears in the list of printers, and print a few test documents from a networked computer that will use the Fiery X-3800CP. (See the Administrator Guide for more information.)
3-6
3
TO
1. 2. 3. 4.
CONNECT A TWISTED PAIR CABLE TO THE
F IERY X-3800CP
Power off the Fiery X-3800CP before connecting it to any network device.
Connect the network cable to the RJ-45 port on the back of the Fiery X-3800CP.
A Category 5 unshielded twisted pair (UTP) network cable must be used for 100BaseT.
Congure Setup options.
After conguring Setup options, verify the network connection.
Once the network connection has been made and the Fiery X-3800CP has the correct Setup conguration, the Fiery X-3800CP should be available on the network. The network administrator should perform any additional Network setup, verify the network connection, verify that the Fiery X-3800CP appears in the list of printers, and print a few test documents from a networked computer that will use the Fiery X-3800CP. See the Administrator Guide for more information.
3-7
3
TO
CONNECT THE
Connecting a PC to the parallel port

The IEEE 1284-C parallel port on the back of the Fiery X-3800CP provides a high-speed interface for connecting directly to the parallel port of a stand-alone or networked PC through the parallel cable shipped with the Fiery X-3800CP. F IERY X-3800CP PC
TO A
1.
Power off the Fiery X-3800CP and the PC.
2. Connect the parallel cable to the parallel port on the back panel of the Fiery X-3800CP.
Parallel port for PC connection
F IGURE 3-4
Fiery X-3800CP parallel port
3-8
3
3. 4. 5. 6.
Connecting a PC to the parallel port
Connect the other end of the parallel cable to the parallel port of the PC.
If there is more than one parallel port on the back of the PC, ask the network administrator to indicate the preferred parallel port to use for the Fiery X-3800CP.
N OTE : If the PC will be used for installing system software, make sure it meets the
requirements specied in Fiery X-3800CP system software on page 4-40.

Power on the PC and the Fiery X-3800CP. Congure Setup options.
After Setup options are congured, verify the parallel port connection.
Once the parallel port connection has been made and the Fiery X-3800CP has the correct Setup conguration and has reached the idle state, the network administrator should print a few test documents from the PC connected to the Fiery X-3800CP. See the Administrator Guide for more information.
3-9
3
Activity light
Using the Control Panel

This section describes the Control Panel on the front of the Fiery X-3800CP. Once you install the Fiery X-3800CP and verify that it starts up correctly, you can use the Control Panel to access and monitor different functions of the Fiery X-3800CP. The current status of the Fiery X-3800CP and Setup information are displayed in the Fiery X-3800CP display window. Fiery X-3800CP activity can be monitored in the display window and functions of the Fiery X-3800CP (such as printing a Test Page and installing or updating system software) can be controlled locally using the buttons on the Control Panel.
Display window
Line selection buttons
Up and down button Menu button
F IGURE 3-5
Control Panel
3-10
Activity light
The activity light indicates the current Fiery X-3800CP activity. If the light is: Solid red The Fiery X-3800CP has just been powered on and is about to begin Start-up diagnostics, or there is an error that prevents the Fiery X-3800CP from processing or printing. There is an error causing printing to be disabled, but the Fiery X-3800CP is still processing. When the error is cleared, the light changes to green. The Fiery X-3800CP is idle. The Fiery X-3800CP is performing Start-up diagnostics, processing or printing a job, or communicating with a remote computerfor example, through Fiery Spooler. The Fiery X-3800CP may be powered off or in Diagnostic Sets mode.
Flashing red
Solid green Flashing green
No light
Buttons
Line selection buttons There are four line selection buttons on the right side of the Control Panel. Use these buttons to select the command displayed on the corresponding line of the display window. A special character pointing to a line selection button appears in the display window next to each command. Use this button to scroll to different screens in multi-screen lists, to select Setup options from a list, and to select alphanumeric characters. Press this button to view other display screens. There are several different display screens, showing different types of information about the Fiery X-3800CP. w
3-11
Control panel screens and icons

When the Fiery X-3800CP is in Print mode, pressing the menu button cycles among four screens: three status screens (Info, RIP, and Print) and the Functions menu (see Figure 3-6). When the Fiery X-3800CP is idle, pressing the menu button cycles between the Info screen and the Functions menu. The bottom line of the screen displays the name of the current screen with the icon for that screen highlighted. Icons for other active screens are also displayed but are not highlighted. The Fiery X-3800CP screens display the following information:
Print Pages Reboot Server X.0 Functions Functions
Server Name Idle

1047MB Info
Cancel Job Jane D. Copies: 1/100 Print
>
Cancel Job > doc.eps Job name Jack D. User name Busy Processed: bytes #####K RIP
F IGURE 3-6
Control Panel screens during printing
If an error occurs, the Alert screen is displayed with a message describing the error.
[Message] Alert
3-12
The display window screens and icons are:

Icon Window screen Description
Alert Status
If there is a problem during printing or processing, the Alert Status screen is activated, displaying an error message. For information on error messages, see the User Guide. The Info Status screen displays information about the Fiery X-3800CP conguration and current activity. This screen is always available, and it appears in the display window when no other screen is selected. It displays the following information:
Server NameThe name entered for the Fiery X-3800CP during Setup. StatusThe current status of the Fiery X-3800CP. The
Info Status
Fiery X-3800CP status can be: Idle, Initializing, Busy, Processing, or Printing.
Number of MBThe space in megabytes available on the
Fiery X-3800CP hard disk.

VersionThe system software version running on the
Fiery X-3800CP. Print Status When the Fiery X-3800CP is printing, the Print Status screen is activated. This screen displays the following:
Cancel JobPress the top line selection button to cancel
the job currently printing.

User nameThe name of the user who sent the job that is
currently being printed.

Copies/TotalThe number of copies of the current job that have been printed so far, and the total number of copies of this job that were requested.
3-13
Icon
Window screen
Description
RIP Status
When the Fiery X-3800CP is processing a job, the RIP Status screen is activated. This screen displays the following:
Cancel JobPress the top line selection button to cancel the job currently processing. The Fiery X-3800CP cancels the job before printing begins. Document nameThe name of the document currently
processing.
User nameThe name of the user who sent the job that is
currently being processed.

KilobytesThe amount in kilobytes of the job that has
been processed so far. Functions menu The Functions menu is always available, but it appears in the display window only when the user has pressed the Menu button to select it (the icon is a nger pointing down to press a button). If necessary, use the up and down button to scroll through the list of menu commands. Press the line selection button to the right of a command to select it. Network icon The Network icon appears in the lower left corner of the display window when the Fiery X-3800CP is communicating over the network. The Network icon does not correspond to a screen, and it can appear while any screen is displayed.
3-14
Functions menu The Functions menu allows you to perform a variety of administrative functions that do not affect print jobs of other users. To choose an option, use the up and down button to scroll through the list, then press the line selection button next to the option you want to select. The following options are available from the Functions menu:
Print PagesEnables the user to print special pages from the Fiery X-3800CP. The
following pages can be printed from the submenu:

Test Page
Prints a Fiery X-3800CP Test Page to conrm that the Fiery X-3800CP is properly connected to the printer and provides color and grayscale samples to troubleshoot problems with the printer or the Fiery X-3800CP. The following information also displays: Fiery X-3800CP server name (dened in Setup), printer model, calibration information, date and time printed, default simulation, RGB source, rendering style, color mode, and compression information (see Printing the Fiery X-3800CP Test Page on page 3-4). Prints the Conguration page, which gives the current server and device conguration. This page lists general information about the hardware and software conguration of the Fiery X-3800CP, the current settings for all Setup options, and the Ethernet address (if applicable) of the Fiery X-3800CP. Prints the log of the last 55 jobs. For more information on the elds in the Job Log and on printing it in other forms, see the User Guide. Prints an overview of the screens you can access from the Control Panel. For information about using these screens to set up the Fiery X-3800CP, see the Administrator Guide. Prints samples of the RGB, CMY, and Pantone colors available from the Fiery X-3800CP. Prints a list of all the fonts resident on the Fiery X-3800CP HDD.
Configuration
Job Log
Control Panel Map
Color Charts Font List
Reboot ServerShuts down all Fiery X-3800CP activity properly and then restarts.
3-15
3
TO
1.
Shutting down and restarting the Fiery X-3800CP

The Fiery X-3800CP will generally be left on all the time at the customer site. Remember that when the Fiery X-3800CP is powered off, network access to the printer is interrupted. Always obtain permission from the network administrator to take the Fiery X-3800CP off the network. You should power off the Fiery X-3800CP when you need to service it or the printer, and before you remove or attach any cables to the Fiery X-3800CP. F IERY X-3800CP
SHUT DOWN THE
Make sure that the Fiery X-3800CP Info screen reads Idle.
When Printing or Ripping appears on the Control Panel, the Fiery X-3800CP is currently processing. Idle appears in the Info screen when the Fiery X-3800CP has nished processing.
2. Power off the Fiery X-3800CP using the power switch on the back panel.
If the system has just nished processing, wait one minute after the system reaches Idle before you power off the unit. TO F IERY X-3800CP
RESTART THE
1.
If the Fiery X-3800CP is already on, ensure that it is not receiving, processing, or printing a document.
When Printing or Ripping appears on the Fiery X-3800CP Control Panel, the Fiery X-3800CP is currently processing a print job. Wait until the job is complete and Idle appears in the Info screen.
2. Press the menu button once, then select Reboot Server from the Functions menu. Otherwise, power on the Fiery X-3800CP using the power switch on the back panel.
3-16
4
Chapter 4: Service Procedures
Overview
Generally, the Fiery X-3800CP requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components and install system software.
N OTE : Some procedures in this chapter are included for information only and are not
required for Fiery X-3800CP systems.
Overview
This chapter includes information on servicing the following components: Cable connections Circuit boards Replaceable parts on the motherboard (DIMMs, battery) Fans Power switch Power supply Hard disk drive (HDD) Front panel components See Figure 4-1 on page 4-2 for an overview of components. Replacement parts are available from your authorized service representative. Inside the chassis, the power supply is not encased. Before you service the Fiery X-3800CP, power it off completely and unplug the AC power cable from the back. When performing the service procedures described in this chapter, follow all precautions listed in Precautions on page xiii.
N OTE : The tools required to service the Fiery X-3800CP are listed in Tools you will
need on page xv.
System software service

Fiery X-3800CP system software is installed on the HDD at the factory. Use the system software service kit to reinstall system software when you: Replace the HDD Replace the motherboard Upgrade to a more recent version of the system software For information on installing system software, see Fiery X-3800CP system software on page 4-40.
4-1
4
1
Service Procedures
3 2
12
11 8 15 14 13 9 16
7 17 19
10
18 20
Key 1. Chassis cover 2. HDD carrier 3. Hard disk drive (HDD) 4. HDD cable 5. DIMM 6. Motherboard 7. Center frame 8. Top EMI shield 9. Main EMI shield 10. Bottom EMI shield
11. Exhaust fan and power switch assembly 12. Exhaust fan cable 13. AC power cable 14. Ground cable 15. Power supply 16. Power supply cable 17. UIB enclosure 18. UIB cable 19. UIB (user interface board) 20. Front panel
F IGURE 4-1
Fiery X-3800CP exploded view
4-2
4
TO
1. 2. 3.
Accessing internal components

Always use the following procedures when opening the Fiery X-3800CP chassis. F IERY X-3800CP
SHUT DOWN THE
Make sure that the Fiery X-3800CP Info screen reads Idle.
When Printing or Ripping appears on the Fiery X-3800CP Control Panel, the Fiery X-3800CP is currently processing. Idle appears in the Info screen when the Fiery X-3800CP has nished processing.
Power off the Fiery X-3800CP using the power switch on the back panel.
If the system has just nished processing, wait one minute after the system reaches the idle state before you power it off.
Disconnect all cables from the back of the Fiery ZX. N OTE : Always obtain permission from the network administrator before you take the Fiery X-3800CP off the network.
4-3
4
TO
OPEN THE
Service Procedures
F IERY X-3800CP
Make sure you have shut down the Fiery X-3800CP and removed all the cables from the back. Remove the three screws on the back of the Fiery X-3800CP that secure the center frame (with motherboard and devices attached) to the chassis cover (see Figure 4-2).
1.
2.
F IGURE 4-2
Opening the Fiery X-3800CP
4-4
4
3. 4. 5.
Place the Fiery X-3800CP face up, resting the back panel on protective foam as shown in Figure 4-3. Squeeze the sides near the bottom to release the chassis cover from the front panel tabs as shown in Figure 4-3 (for tab locations, see Figure 4-7 on page 4-8). Grasp the front panel and pull it out of the chassis cover.
The front panel, the motherboard, and all devices are still attached to the center frame.
Front panel attached to center frame
Motherboard attached to center frame Squeeze here and on the opposite side
Chassis cover
F IGURE 4-3 6.
Removing the chassis cover
Place the front panel face down on protective foam and set aside the chassis cover. Most components on the center frame of the Fiery X-3800CP are now directly accessible (see Figure 4-4 on page 4-6 and Figure 4-5 on page 4-6).
Remember to attach an ESD wrist strap before handling internal parts.
4-5
4
Port bracket Mounting screws (3) Center frame hooks (3)
Service Procedures
Center frame
Motherboard
Main EMI shield
F IGURE 4-4
Center frame, motherboard side
Center frame Exhaust fan Power switch
HDD Power supply
Main EMI shield
F IGURE 4-5
Center frame, devices side
Inside the chassis, the power supply is not encased. Before you service the Fiery X-3800CP, be sure to power it off and unplug the power cable from the back panel.
4-6
4
TO
1. 2.
Accessing front panel components

To provide stability and easy access to components mounted on the center frame, removing the front panel is recommended so that the center frame can stand on its main EMI shield. It is not required to remove the front panel from the center frame except to gain access to front panel components and to replace the power supply. The following procedure describes how to remove the front panel.
REMOVE THE FRONT PANEL
Power off and open the Fiery X-3800CP as described on page 4-4. Remove the four screws that secure the center frame to the front panel.
At this point, the UIB cable attached to the motherboard keeps the front panel from being completely removed.
Motherboard UIB cable
Center frame
UIB cable slot Front panel
F IGURE 4-6 3. 4. 5.
Removing the front panel
Remove the UIB cable from motherboard connector J4. Lift off the center frame and place it face down on the main EMI shield. Set the front panel face down on protective foam with the UIB enclosure in place.
If the front panel is not placed face down, the UIB enclosure can fall away from it.
4-7
4
TO
1. 2. 3. 4.
Service Procedures
REPLACE THE FRONT PANEL
Make sure all front panel components are installed properly and that the UIB cable is rmly attached to the UIB cable connector.
For information on installing front panel components, see To replace the UIB on page 4-16.
Place the front panel face down on protective foam. Place the center frame on top of the front panel. Thread the UIB cable through the UIB cable slot in the main EMI shield and center frame. Align the center frame with the four standoffs inside the front panel.
UIB cable
Tabs
F IGURE 4-7 5. 6.
Inside front panel
Attach the center frame to the front panel with four screws. Firmly attach the UIB cable to motherboard connector J4.
This connector is keyed for proper insertion.

7. If no other service is required, reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12.
4-8
4
TO
1. 2.
Checking internal connections

The most common causes of hardware problems are faulty or loose connections. For example, a blank display screen on the Control Panel may be due to a disconnected UIB cable. Before you conclude that any board or component has failed, rst remove, inspect, and reseat all appropriate connections, and then verify that the problem still occurs. See Figure 4-8 on page 4-10 for an overview of internal cable connections. Before you touch any parts inside the Fiery X-3800CP chassis, attach an ESD wrist grounding strap. Touch the metal back panel of the Fiery X-3800CP to discharge static electricity.
CHECK BOARD AND CABLE CONNECTIONS
Power off and open the Fiery X-3800CP as described on page 4-4. Inspect ribbon cables to make sure they are intact. Check the contact point between the cable and the connector to ensure that they have not separated.
Ribbon cables in the Fiery X-3800CP include the HDD cable and the UIB cable.
3. Make sure that cables are well seated on their connectors (see Figure 4-8 on page 4-10).
Connectors on the Fiery X-3800CP are keyed to t only when cables are properly oriented.
4. After tightening connections, if one or more components are still not getting power, see Power supply cable voltages on page 4-33.
4-9
4
1b Motherboard CPU fan Chassis ground pin Power switch 5b 6 5a
Service Procedures
1a
2 HDD
UIB
3 4a 4b
Power supply
Cable key
From
To
1. Fan cables
Exhaust fan CPU fan 2. HDD cable Hard disk drive (HDD) 3. UIB cable User interface board (UIB) cable connector 4. Power supply cable Power supply (6-pin connector) 5. Ground cables 6. AC power cable Chassis ground pin Power supply (2-pin AC power connector)
F IGURE 4-8
a. Fan connector on motherboard (J18) b. Fan connector on motherboard (J28) HDD connector on motherboard (J3) UIB connector on motherboard (J4) a. Power connector on HDD (4-pin connector) b. Power connector on motherboard (J16) a. Power supply ground pin b. Power switch (pin E) Connector pins N and P on the power switch
Internal cable connections
4-10
4
TO
1. 2.
CHECK MOTHERBOARD
DIMM
CONNECTIONS
Each installed DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the motherboard. The Fiery X-3800CP motherboard is congured with one 64MB DIMM installed in socket J26. For more information, see DIMMs on page 4-21.
Check that each installed DIMM is locked in its socket. If a DIMM has come loose, release and reseat it.
DIMMs t into the sockets only one way. A DIMM is fully seated in its socket when the levers close securely around the ends. Avoid exing the motherboard while you insert the DIMM in its socket.
To release a DIMM, push outward on the levers on each side of the DIMM using a at-blade screwdriver (see Figure 4-9).
DIMM Lever
Lever
Socket notches
F IGURE 4-9 3. 4.
Releasing a DIMM
Slide the DIMM straight out of the socket. To install a DIMM, slide it straight into the socket and close the levers on each side to lock it into place.
4-11
4
TO
1. 2. 3. 4.
Service Procedures
Restoring functionality after service

REASSEMBLE THE
F IERY X-3800CP
Reseat all devices, boards, cables, connectors, and other parts loosened or removed during inspection or service. Place the chassis cover on its back, so that it is open at the top. If not already done, replace the front panel as described on page 4-8. Hold the front panel/center frame assembly above the open chassis cover and then lower it gently into the chassis cover (see Figure 4-10).
Fold in the fan cables, AC power cable, and HDD cable, if necessary, to avoid interfering with the closure and fraying the cables.
Front panel/center frame assembly
Chassis cover
F IGURE 4-10 Reassembling the Fiery X-3800CP 5. Make sure the edges are tight between the front panel and the chassis cover and then snap them together.
The two tabs near the bottom of the inside front panel snap into the chassis cover. Push the chassis cover and the front panel together to achieve a snug t. See Figure 4-7 on page 4-8 for tab locations.
4-12
4
6. 7.
Place the Fiery X-3800CP in its standard operating position. Secure the chassis cover to the center frame with the three screws previously removed (see Figure 4-2 on page 4-4). N OTE : Do not leave the chassis cover off after servicing. An air ow channel is created by
the chassis cover and the fans. Leaving the chassis cover off could reduce the operational life expectancy of internal Fiery X-3800CP components.
Verify Fiery X-3800CP operation as outlined below.
Note that the Fiery X-3800CP must be powered off before any cables are attached to the back panel.
Power on the Fiery X-3800CP alone to check startup (see page 3-1).
Connect the Fiery X-3800CP to the printer (see page 3-3).
Print the Fiery X-3800CP Test Page (see page 3-4).
Connect the Fiery X-3800CP to the network and/or to a PC (see page 3-5, page 3-8, and the Administrator Guide).
Check the Setup options (see the Administrator Guide).
F IGURE 4-11 Fiery X-3800CP connection verication steps
4-13
Service Procedures
Removing and replacing circuit boards

This section describes the procedure for removing and replacing the following boards: User interface board (UIB)

The UIB installed in the front panel of the Fiery X-3800CP (see Figure 4-12) provides the interface between the Fiery X-3800CP and the user. The front of the user interface board contains circuitry for the following: Activity lights (1 green and 1 red LED) Display window (LCD) Four line selection buttons Up and down button Menu button The UIB cable connects to the cable connector on the back of the UIB and to motherboard connector J4.
Activity lights (LEDs)
Line selection button pads Display window
UIB cable connector (UIB cable connects to motherboard)
Up and down button pads Menu button pad
Back
Front
F IGURE 4-12 User interface board layout
4-14
4
TO
REMOVE THE
UIB
1. 2. 3.
Power off and open the Fiery X-3800CP as described on page 4-4. Remove the front panel as described on page 4-7. Carefully lift off the UIB enclosure. Thread the UIB cable back through the UIB cable slot. Set aside the UIB enclosure.
If any pieces of loose metal shielding fall off, press them back into place.
UIB enclosure UIB cable slot
UIB UIB cable connector (cable not shown)
Front panel
F IGURE 4-13 Removing the UIB 4. Disconnect the UIB cable from the cable connector on the back of the UIB (see Figure 4-12 on page 4-14). Remove the four screws that secure the UIB to the inside front panel (see Figure 4-13). Lift the UIB out of the front panel.
5.
Set aside the screws for reassembly and place the UIB in an antistatic bag.
4-15
4
TO
REPLACE THE
Service Procedures
UIB
1.
Place the UIB inside the front panel.
Make sure the buttons in the front panel stay in place. Also, make sure no dust or marks are on the display window glass of the UIB. See Precautions on page xiii.
2. Secure the UIB to the inside front panel with the four screws previously removed from the UIB. Attach the UIB cable to the keyed connector on the UIB, making sure to lock it in place using the levers (see Figure 4-14).
3.
Lever
Lever
F IGURE 4-14 UIB cable connector 4. Position the UIB enclosure above the front panel and thread the UIB cable through the UIB cable slot. Install the UIB enclosure.
5.
When properly aligned, the eight notches on the UIB enclosure t over the eight guides molded along the inside edge of the front panel. Tuck in all the loose metal shielding along the edges of the UIB enclosure. Make sure the top and bottom lip of the UIB enclosure rest on the molding.
6. 7. Attach the UIB cable to motherboard connector J4. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12.
4-16
4
Key 1. SCSI interface port (J27) 2. Not used 3. Parallel port (J2) 4. Printer interface port (J12) 5. AUI port (J11) 6. RJ-45 port (J6) 7. Not used (J7) 8. DIMM sockets (J17, J26, J9, and J10) 9. Not used 10. Power supply cable connector (J16) 11. Option board connector (J1) 12. 200MHz CPU, heatsink, and CPU fan (U21) 13. Battery (BT1) 14. UIB cable connector (J4) 15. HDD cable connector (J3) 16. Exhaust fan cable connector (J18) 17. CPU fan cable connector (J28) MS-Mounting screws (3)
Motherboard
The custom Fiery X-3800CP motherboard has a 200MHz CPU and a minimum of 64MB of memory. It processes image data, controls hard disk drive functions, and handles communication between the Fiery X-3800CP and external devices. This section includes instructions for replacing the motherboard and also for replacing the motherboard battery and DIMMs.
16 17
15 MS 1 13 14
2 12 3 11
4 MS
10 5
9 6
MS
F IGURE 4-15 Diagram of the Fiery X-3800CP motherboard
4-17
4
Port bracket Mounting screws (3)
Service Procedures
Removing the Fiery X-3800CP motherboard The motherboard attaches to the Fiery X-3800CP center frame. Before you remove the motherboard, you must remove: All cables attached to the motherboard Option board, if present 3 mounting screws The port bracket remains attached to the motherboard.
Center frame
Video interface board connector (board not shown)
Option board connector Exhaust fan cable
HDD cable
Center frame hooks (3) Main EMI shield Power supply cable (to motherboard) UIB cable
F IGURE 4-16 Replacing the motherboard
4-18
4
TO
1. 2. 3. 4. 5.
REMOVE THE MOTHERBOARD
Print the Conguration page from the Functions menu.
If you are replacing the motherboard, you will need to reinstall system software after the new motherboard is installed. Setup settings are reset to the default conguration when you reinstall system software. The Conguration page gives you current Setup information.
Print the Font List from the Functions menu.
The Font List details what fonts are installed on the Fiery X-3800CP. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when you replace the motherboard.
Power off and open the Fiery X-3800CP as described on page 4-4. For stability during service, remove the front panel as described on page 4-7. Remove the power supply cable from motherboard connector J16.
If you need more room to easily remove the power supply cable, remove the main EMI shield.
6. Remove the exhaust fan cable from motherboard connector J18.
The CPU fan cable should remain attached to motherboard connector J28.
7. 8. Make sure the UIB cable is removed from motherboard connector J4. Remove the HDD cable from motherboard connector J3.
Using a ribbon cable connector extractor is recommended.

9. Remove the three mounting screws that attach the motherboard to the center frame.
These screws are located near the port bracket (see Figure 4-16 on page 4-18).
10. Grasp the port bracket and gently lift the motherboard away from the three center frame hooks. Gently lift the motherboard away from the three center frame hooks.
11.
The three center frame hooks hold the motherboard in place. Place the motherboard on a antistatic mat or in an antistatic bag.
4-19
4
TO
1. 2. 3. 4. 5. 6. 7. 8. 9.
Service Procedures
REPLACE THE MOTHERBOARD
Place the motherboard (with port bracket attached) into the center frame behind the three center frame hooks, making sure that the motherboard is in the correct position. Secure the motherboard to the center frame with three mounting screws (see Figure 4-16 on page 4-18). Connect the power supply cable to motherboard connector J16. Attach the exhaust fan cable to motherboard connector J18.
The CPU fan cable should still be attached to connector J28.

Attach the UIB cable to motherboard connector J4. Attach the HDD cable to motherboard connector J3. Reattach the front panel as described page 4-8. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. If you installed a new motherboard, reinstall system software (see Fiery X-3800CP system software on page 4-40).
4-20
Replacing parts on the motherboard This section describes how to remove and install the following parts on the motherboard: DIMMs Battery Before performing any of the following procedures, you much rst power off and open the Fiery X-3800CP as described on page 4-4. DIMMs The DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the motherboard. The four DIMM sockets on the motherboard may be used interchangeably. The Fiery X-3800CP is originally congured for a minimum of 64MB, with one 64MB DIMM installed in bank J26.
J26 (64MB DIMM installed) J17 (empty)
J10 (empty) J9 (empty)
F IGURE 4-17 DIMM installed on the motherboard
4-21
4
TO
REPLACE A
Service Procedures
DIMM
1.
To release a DIMM, push outward on the levers on each side of the DIMM (see Figure 4-18).
DIMM Lever
Lever
Socket notches
F IGURE 4-18 Releasing a DIMM 2. 3. Slide the DIMM straight out of the socket. To replace a DIMM, slide it straight into the socket and close the levers on each side to lock it into place.
A DIMM ts in the socket only one way. The DIMM is fully seated in its socket when the levers close securely around the ends. Avoid exing the motherboard while you insert the DIMM in its socket.
4. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12.
4-22
4
TO
1. 2.
Motherboard battery The battery on the motherboard is located at BT1. The battery provides support for the realtime clock chip on the motherboard.
REPLACE THE MOTHERBOARD BATTERY
Locate the battery on the motherboard. Carefully lift up the clip that holds the battery.
Use caution when lifting up the clip; excessive force could cause the clip to lose its tension.
Clip
+
Battery Socket
F IGURE 4-19 Motherboard battery 3. 4. Pull the battery out of its socket and release the clip. To insert a new battery, slide the battery into the socket under the clip with the positive (+) side facing up.
Make sure the clip holds the battery securely in the socket.
5. If you removed the front panel, reattach it (see To replace the front panel on page 4-8). Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. N OTE : When you power on the Fiery X-3800CP, let the Start-up diagnostics complete, then power off and on again to reinitialize the realtime clock.
6.
4-23
4
TO
1. 2. 3.
Service Procedures
Fans
Two fans run continuously when the Fiery X-3800CP is on: an exhaust fan and a CPU fan. You should hear the fans start as soon as you power on the Fiery X-3800CP.
Exhaust fan
The exhaust fan, mounted on a metal bracket attached to the device side of the center frame, pulls warm air from inside the unit and blows it out of the unit through the back of the chassis. The exhaust fan connects to motherboard connector J18.
REMOVE THE EXHAUST FAN
Power off and open the Fiery X-3800CP as described on page 4-4. For stability during service, remove the front panel as described on page 4-7. Remove the exhaust fan cable from motherboard connector J18 and cut the tie wrap that holds the fan cables to the white tie-mount on the metal bracket.
Screws on exhaust fan
Tie wrap connected to white tie mount on metal bracket Exhaust fan cable (to motherboard)
F IGURE 4-20 Removing the exhaust fan 4. Remove the three screws that secure the fan to the metal bracket and remove the fan (with cable attached).
4-24
4
Fans
TO
REPLACE THE EXHAUST FAN
1.
Place the fan on the metal bracket so that an arrow on the fan points to the back of the chassis (see the direction of the arrow labels on the fans in Figure 4-20 on page 4-24). N OTE : Though the exhaust fan spare kit contains two exhaust fan, use only one
replacement fan.
2. 3. Secure the fan to the metal bracket with the three screws previously removed. Attach the fan cable to motherboard connector J18 and J28. Either fan can be connected to either connector on the motherboard. Use a tie wrap to secure the fan cable to the white tie-mount on the metal bracket. Fold any excess cable neatly and secure with a tie-wrap. If you removed the front panel, reattach it as described on page 4-8. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12.
4.
5. 6.
CPU fan
The 12V CPU fan is mounted on a heat sink on the CPU. An arrow on one side of the black plastic fan housing indicates the airow direction. The arrow should point toward the heatsink so that the fan cools the CPU. The CPU fan connects to the motherboard at connector J28.
Connector J28 CPU fan cable CPU fan
F IGURE 4-21 CPU fan on the motherboard
4-25
4
TO
REMOVE THE
Service Procedures
CPU
FAN
1. 2.
Power off and open the Fiery X-3800CP as described on page 4-4. Unplug the CPU fan cable from Fiery X-3800CP board connector J28 (see Figure 4-21 on page 4-25).
To remove the fan cable, gently pull the white connector from the pins.
3. Using a Phillips screwdriver, remove the two screws that fasten the CPU fan to the CPU heatsink. Set aside the screws so that you can replace them later.
Do not apply excessive pressure to the board when replacing the two screws.
4. Remove the CPU fan and set it aside.
TO
REPLACE THE
CPU
FAN
1.
Position the CPU fan on top of the CPU heatsink so that one arrow on the fan is pointing down to the heatsink. Attach the CPU fan to the CPU heatsink with two screws.
2.
Do not to apply excessive pressure to the board when replacing the screws.
3. 4. Connect the CPU fan cable to Fiery X-3800CP board connector J28. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12.
4-26
Power switch
Power switch
The power switch is mounted on a metal bracket attached to the device side of the center frame. The following cables connect to the power switch: AC power cable Ground cable
Chassis ground pin Metal bracket
Power switch
AC power cable Ground cables
Power supply
F IGURE 4-22 Replacing the power switch
Use the following procedures to replace the power switch on the back panel.
4-27
4
TO
1. 2. 3. 4. 5.
Service Procedures
REMOVE THE POWER SWITCH
Power off and open the Fiery X-3800CP as described on page 4-4. For stability during service, remove the front panel as described on page 4-7. Note the orientation of the power switch and the cables attached to the power switch for reassembly.
When the Fiery X-3800CP is in its standard operating position, the on/off switch is above the power connector.
Using a pair of needlenose pliers, carefully remove the AC power cable (blue and brown cables) from the pins on the power switch.
Leave the other end of the cable attached to the power supply.
Remove the ground cable (green) from its pin on the power switch (see Figure 4-22 on page 4-27).
Leave the other end of the cable attached to the chassis ground pin.
6. 7. 8. Remove the two screws that secure the power switch to the metal bracket. Remove the ground shield. Remove the power switch by lifting it up through the opening in the metal bracket.
TO
REPLACE THE POWER SWITCH
1.
Slide the power switch down through the opening in the metal bracket. Position the power switch so the silkscreened | is on top when the Fiery X-3800CP is in its standard operating position. Place the ground shield over the power switch. Secure the power switch and ground shield to the metal bracket with two screws.
2. 3.
4-28
4
4.
Chassis ground pin
Power switch
Connect the AC power cable to the power switch (see Figure 4-23).
The AC power cable consists of one blue and one brown cable. Connect the blue cable to pin N Connect the brown cable to pin P The other end of the AC power cable should still be attached to the power supply.
AC power cable (brown) on pin P AC power cable (blue) on pin N Power switch Ground cable (green) on pin E
AC power cable connector
Power supply Center frame
F IGURE 4-23 Power switch pins and cables 5. Connect the ground cable to pin E on the power switch (see Figure 4-23).
The other end of the ground cable should still be attached to the chassis ground pin. The second ground cable should remain attached to the chassis ground pin and the power supply.
6. 7. Reattach the front panel as described on page 4-8. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12.
4-29
Service Procedures
Power supply
The 60 watt power supply in the Fiery X-3800CP has an input range of 100V AC to 240V AC. The following cables connect to the power supply: AC power cable Do not attempt to measure voltages on the AC power cable because voltages are in the range of 100-240V AC. Power supply cable (with connectors to the HDD and motherboard) The power supply cable supplies +5V, +12V, and -12V to the motherboard and +5V and +12V to the HDD (see Power supply cable voltages on page 4-33). Ground cables Inside the chassis the power supply is not encased. Before you service the Fiery X-3800CP, power it off and unplug the power cable from the back.
Chassis ground pin
Power switch Center frame AC power cable Ground cables
Power supply
Power supply cable (to power supply)
Power supply cable (to HDD)
Power supply cable (to motherboard)
F IGURE 4-24 Power supply on the center frame
4-30
4
TO
1. 2. 3. 4.
Center frame (mounted components not shown)
Power supply
REMOVE THE POWER SUPPLY
Power off and open the Fiery X-3800CP as described on page 4-4. Remove the front panel as described on page 4-7. Remove the bottom EMI shield. Remove the power supply cable from motherboard connector J16 and the HDD.
The center connector on the power supply cable connects to the power supply (see Figure 4-28 on page 4-34).
To HDD
Power supply cable Main EMI shield
To motherboard
Bottom EMI shield
F IGURE 4-25 Removing the power supply 5. Remove the AC power cable connector from the power supply with a pair of needlenose pliers.
Leave the other end of the AC power cable attached to the pins on the power switch.
6. Remove the ground cable (green) from the power supply with a pair of needlenose pliers.
Leave the other end of the ground cable attached to the chassis ground pin.
7. Remove the four screws that secure the power supply to the center frame (see Figure 4-25). Remove the power supply from the center frame.
8.
4-31
4
TO
1. 2. 3. 4. 5.
Service Procedures
REPLACE THE POWER SUPPLY
Secure the power supply to the center frame with four screws (see Figure 4-25 on page 4-31). Thread the motherboard end of the power supply cable through the guide on the center frame and attach it to connector J16 on the motherboard. Connect the other end of the power supply cable to the power connector on the HDD. If you removed the power supply cable connector from the power supply, reattach it (see Figure 4-28 on page 4-34). Connect the AC power cable connector to the power supply (see Figure 4-26).
The white cable connector is keyed to t only one way on the power supply pins. The other end of the cable should still be attached to the power switch.
Chassis ground pin Power switch
Center frame
AC power cable connector Ground cable Power supply Power supply ground pin
F IGURE 4-26 Power supply pins and cables 6. Connect the ground cable to the power supply ground pin.
The ground cable should still be attached to the chassis ground pin.
4-32
4
7. 8. 9.
4-pin HDD
Power supply
Fit the bottom EMI shield into the main EMI shield and secure it with two screws. Reattach the front panel as described on page 4-8. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12.
Power supply cable voltages This section provides voltage information about the Fiery X-3800CP power supply cable. The power supply cable connects to the HDD, power supply, and motherboard.
N OTE : Do not attempt to measure voltages on the power supply cable.
6-pin power supply
6-pin motherboard
Connector
Pin number 1 2 3 4 1 2 3 4 5 6 1 2 3 4 5 6
Cable color Yellow Black Black Red Blue Red Red Black Black Blue Blue Black Black Red Red Yellow
DC Voltage +12V Common Common +5V -12V +5V +5V Common Common -12V -12V Common Common +5V +5V +12V
4-pin HDD
6-pin power supply
6-pin motherboard
F IGURE 4-27 Power supply cable voltages
4-33
4
Power supply cable to HDD
Service Procedures
Black (Common)
Red (+5V DC)
Power supply cable (to power supply) Yellow (+12V DC) Black (Common)
Power supply cable to motherboard
Blue (-12V DC) Black (Common) Black (Common) Red (+5V DC) Red (+5V DC) Yellow (+12V DC)
F IGURE 4-28 Power supply cable pin assignments
4-34
Hard disk drive
Hard disk drive

The factory-installed hard disk drive (HDD) is formatted and loaded with all Fiery X-3800CP software, including operating software, system software, network drivers, and printer fonts. Because the HDD is used to store spooled print jobs, available disk space is displayed on the Control Panel. If you are replacing the HDD, you need: The appropriate System Software CD and documentation The latest version of the user software (for computers that print to the Fiery X-3800CP) Proper handling Handle the hard disk drive with care: Use proper ESD practices when grounding yourself and the Fiery X-3800CP. Keep magnets and magnetic-sensitive objects away from the HDD. Do not remove the six screws on top of the HDD. Loosening these screws voids the warranty. Never drop, jar, or bump the HDD. Handle the HDD by its sides and avoid touching the printed circuit board assembly. Allow the HDD to reach room temperature before installation. Never connect live cables to the HDD. TO HDD
REMOVE THE
1.
If possible, print the Conguration page from the Functions menu to record the customers Setup conguration.
If you are replacing the HDD, Setup settings will be lost. The Conguration page gives you the customers Setup conguration so it can be reenterd later.
2. Print the Font List from the Functions menu.
The Font List details what fonts are resident on the Fiery X-3800CP HDD. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be lost when the HDD is replaced.
3. 4. Power off and open the Fiery X-3800CP as described on page 4-4. For stability during service, remove the front panel as described on page 4-7.
4-35
4
5. 6.
Release tab Guide rail HDD carrier
Service Procedures
Remove the HDD cable from motherboard connector J3.
Using a ribbon cable connector extractor is recommended. Pull the connector straight out so as not to bend pins on the motherboard. Do not pull on the cable itself.
Remove the three screws that attach the top EMI shield.
Removing the top EMI shield allows you to slide the HDD carrier out of the center frame (see Figure 4-29). Set aside the top EMI shield and the three screws for reassembly.
HDD (cable not shown)
Guide rail
Top EMI shield
Main EMI shield Center frame
F IGURE 4-29 Removing the hard disk drive 7. 8. 9. Remove the power supply cable from the HDD. Lift the release tab of the HDD carrier and slide the carrier off of the center frame. Remove the four screws that attach the HDD to the HDD carrier.
Set aside the HDD carrier and the screws for reassembly.
10. 11. Remove the HDD cable from the HDD and set it aside for reassembly. Place the HDD in an antistatic bag.
4-36
4
TO
REPLACE THE
Hard disk drive
HDD
1.
Attach the HDD cable to the HDD and drape it over the top of the HDD.
Even though they are keyed, the connectors on the HDD cable are identical. Make sure to connect the cable such that the red wire (pin 1) is nearest the middle of the HDD when the cable is draped over the top of the HDD.
2. Position the HDD on the HDD carrier and secure with four screws (see Figure 4-29 on page 4-36).
The bottom of the HDD connects to the side of the HDD carrier without the guide rails. HDD connectors are oriented away from the release tab on the HDD carrier.
3. Slide the HDD carrier along the guide rails on the center frame.
To make it easier to connect the cable, slide the HDD carrier in only part way.
4. 5. Attach the power supply cable to the HDD. Continue sliding the HDD carrier onto the center frame until the release tab clicks into place. Attach the HDD cable to motherboard connector J3. Align the connectors and push the HDD cable connector straight in to avoid bending pins on the motherboard.
6.
Straighten any bent pins with a pair of needlenose pliers.

7. Secure the top EMI shield to the main EMI shield with three screws.
Keep any loose metal shielding pressed in place.

8. 9. 10. If you removed the front panel, reattach it as described on page 4-8. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12. If you replaced the HDD with a new drive, install system software (see Fiery X-3800CP system software on page 4-40).
4-37
Service Procedures
Front panel components

The front panel contains jewels, the UIB, and buttons. This section describes replacing jewels and buttons in the front panel. For information on replacing the UIB, see User interface board on page 4-14.
Line selection buttons
Jewels
F IGURE 4-30 Fiery X-3800CP jewels and buttons
4-38
4
TO
1. 2. 3. 4.
Front panel components
Jewels
Some upgrades or product modications may require you to replace a jewel on the front panel of the Fiery X-3800CP. The following procedure describes how to replace the jewels.
REPLACE A JEWEL
Power off and open the Fiery X-3800CP as described on page 4-4. Remove the front panel as described on page 4-7 to access the tabs on the back side of the jewel. Squeeze the tabs on the back side of the jewel as you push it out of its slot on the front panel. Insert the new jewel into the slot from outside the front panel.
Push the jewel into the slot from the front until it snaps into place.
5. 6. Reattach the front panel as described on page 4-8. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12.
Buttons
The two sets of Control Panel buttons are designed to t only one way in their respective cutouts in the front panel. In position, the buttons make contact with the button pads on the UIB to provide users with manual status/control features on the Control Panel. TO
REPLACE BUTTONS
1. 2. 3. 4.
Power off and open the Fiery X-3800CP as described on page 4-4. Remove the front panel as described on page 4-7. Remove the UIB (see To remove the UIB on page 4-15). Place front panel buttons in appropriate cutouts; the buttons t only one way in the cutouts. Replace the front panel components and reattach the front panel as described on page 4-8. Reassemble the Fiery X-3800CP and verify its functionality as described on page 4-12.
5.
6.
4-39
Service Procedures
Fiery X-3800CP system software

The Fiery X-3800CP System Software CD includes the system software and fonts. Use the System Software CD when: You replace the Fiery X-3800CP HDD You replace the motherboard You upgrade to a more recent version of the system software The latest user software must be installed onto all computers that print to the Fiery X-3800CP. Using incompatible versions of the system and user software may result in system problems. System software can be installed one of two ways: From a CD-ROM drive connected to the SCSI interface port (see page 4-42) From a prepared PC connected to the parallel port (see page 4-46)
SCSI interface port
Parallel port
F IGURE 4-31 SCSI interface and parallel ports on the back panel
4-40
System software installation reminders

Keep in mind the following when installing system software: CompatibilityThe latest user software should be installed onto all computers that print to the Fiery X-3800CP. Using incompatible versions of the system and user software may result in system problems. Job LogFormatting the HDD to install system software deletes the list of jobs in the Job Log and any jobs in the queues. The network administrator can use Fiery Spooler to save a current list of jobs (not the actual jobs) from the Job Log. FontsFormatting the HDD to install system software deletes all fonts installed on the Fiery X-3800CP HDD. Resident fonts are restored during system software installation. If any additional fonts were downloaded to the Fiery X-3800CP, the network administrator can reinstall the fonts using Fiery Downloader. To determine which additional fonts were downloaded to the Fiery X-3800CP, print the font list before you format the HDD and again after you complete the system software installation. Any fonts not listed after installation will need to be reinstalled. See the User Guide for more information. Custom simulationsCustom simulations used with previous versions of the operating system will be deleted when you install system software. The custom simulations will need to be redone. LanguageScreens for installing system software are always displayed in English even if the Fiery X-3800CP is congured for another language.
4-41
4
TO
1.
Service Procedures
Installing system software using the SCSI interface port

To install system software using the SCSI port on the Fiery X-3800CP, you need: An external CD-ROM drive that is: Properly terminated Set to use a SCSI ID number other than 0 (zero) or 7 A SCSI II (50-pin) to SCSI I (50-pin) SCSI interface cable to connect the CD-ROM drive to the Fiery X-3800CP SCSI
PREPARE FOR INSTALLATION USING THE
INTERFACE PORT
Print the Conguration page from the Functions menu (if possible) to record the customers Setup Conguration.
Setup settings are reset to the default conguration when system software is installed.
2. Print the Font List from the Functions menu.
The Font List details what fonts are installed on the Fiery X-3800CP HDD. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when the HDD is formatted.
3. 4. 5. Verify that the CD-ROM drive and Fiery X-3800CP are powered off. Connect the SCSI I connector of the SCSI interface cable to the CD-ROM drive. Connect the SCSI II connector of the SCSI interface cable to the SCSI interface port on the back of the Fiery X-3800CP. Power on the CD-ROM drive, push the eject button, and insert the Fiery X-3800CP System Software CD. Make sure the CD-ROM drive is free of activity, power on the Fiery X-3800CP, and let it complete its Start-up diagnostics. As soon as you see the message, For software update or setup, press any key, press any button on the Control Panel. N OTE : If you do not press a button within three seconds, the Fiery X-3800CP continues the startup process. If this occurs, reboot the Fiery X-3800CP and try again.
6.
7.
4-42
4
8. 9.
At the Start Up screen, press the line selection button that selects Format Disk.
Run Setup Start System Install Software Format Disk Start Up

Use the up and down button to scroll through these options
Select
Upgrade Flash Flash Info Start Up

At the Format Disk screen, select Internal Drive to select the HDD inside the Fiery X-3800CP. At the Format Int Disk screen, use the up and down button on the Control Panel to display Yes and then select OK to conrm the format of the internal HDD. At the Select Level screen, select Standard and then select OK.
10.
11.
Wait while status messages appear and the Start Up screen is displayed again.
N OTE : The format options Full and Full & Verify are normally not required, but if you
suspect a problem with the HDD, format the drive using the Full format method to correct any bad sectors on the disk. This format option can take 30 to 60 minutes to complete. If the problem persists, select the Full & Verify format method to diagnose the problem. The Full & Verify option can take 60 minutes or longer to complete. If an error message states that the format has failed, see Table 5-3 on page 5-14.
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TO
1.
Service Procedures
INSTALL SYSTEM SOFTWARE USING THE
SCSI
INTERFACE PORT
At the Start Up screen, select Install Software.
Make sure the CD-ROM drive is free of activity before you install the software.
Select
Make sure the CD-ROM drive is free of activity before you install the software. If an error occurs, power off the Fiery X-3800CP, check the CD-ROM drive connections, verify that you have the correct System Software CD inserted, and try again.
2. To conrm software installation, use the up and down button on the Control Panel to display Yes and then select OK. Select From Drive to install system software using the SCSI interface port.
3.
From Drive From Parallel Port Install Software
Select
Do not select From Parallel Port (see Installing system software using the parallel port on page 4-46 for directions on using the parallel port to install system software). Wait while the Fiery X-3800CP Control Panel displays status messages and then displays the message, System requires reboot after installation. If an error message states that the installation has failed, see Table 5-3 on page 5-14.
4. 5. At the Software Installation Completed message select OK. When the Startup menu appears select Start System.
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4
6. 7. 8.
At the message, System requires reboot after installation, select OK. Wait as the Fiery X-3800CP reboots, then watch for the Language Setup screen. N OTE : Do not press any buttons on the Control Panel when the message appears:
For software update or setup, press any key.

At the Language Setup screen, display the name of the language you want displayed on the Control Panel and select OK.
Use the up and down button on the Control Panel to cycle through the languages available. If you select a language different from the default, the system reboots and then presents screen text in the language you selected.
At the Setup screen, reenter the customers settings from the Conguration page that you printed earlier.
The Fiery X-3800CP will reboot once the settings have been entered. Bypass settings not included on the Conguration page if it is more appropriate for the network administrator to set them. See the Administrator Guide for more information.
9. After the Fiery X-3800CP reaches the Idle screen and the CD-ROM drive is free of activity, press the eject button and remove the System Software CD. Power off the Fiery X-3800CP and the CD-ROM drive and remove the SCSI cable from the back of the Fiery X-3800CP and the CD-ROM drive.
10.
4-45
Service Procedures
Installing system software using the parallel port

To install system software using the parallel port on the Fiery X-3800CP, you need: A PC with Windows 95 or 98 that meets these minimum requirements: CD-ROM drive (built-in or attached) At least 200MB of disk space free Support for ECP mode on the parallel port (Compatibility mode will work, but the installation will take much longer.) The parallel cable included in the Fiery X-3800CP shipping box The PC will need to be congured so the parallel port mode in the BIOS is set to ECP. When you access the PC BIOS, you may discover that ECP is the default mode, or you may discover that ECP mode is not supported at all. If ECP is not supported, you can use a different PC, or opt for a much slower installation using Compatibility Mode. In addition to accessing the BIOS, setting up the PC also requires certain port and printer settings in Windows. Before you begin installing system software, follow the procedures for setting up the PC.
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4
TO
SET UP THE
PC
1.
Access the PC BIOS and make sure that Parallel Port Mode is set to ECP.
Power on the PC and immediately press the key indicated on your monitor for entering the BIOS (or a likely key if it is not indicated). Pressing a likely key repeatedly (ESC, DEL, F1, or a combination) may interrupt the starting of Windows and access the BIOS or give you directions for accessing the BIOS. Once in the BIOS, you may have to scroll through several screens to reach the settings for the parallel port. After setting the Parallel Port Mode to ECP, save your changes and exit the BIOS.
2. Install the PostScript printer driver for the Fiery X-3800CP from the User Software CD in the Windows 95 or 98 subdirectory.
This driver supports IEEE 1284-C throughput over an ECP parallel port and allows you to congure all port and spool settings required for a successful installation. You may skip this step if a comparable printer driver is already installed on the PC. See Getting Started for directions on installing printer drivers.
3. 4. 5. In Windows, click the Start button, select Settings, and click Printers. Click the icon for the printer and choose Properties from the File menu. Click the Details tab and make sure the box Print to the following port: reads exactly as follows: LPT 1: (ECP Printer Port).
If this box reads LPT 1: (Printer Port) instead of LPT 1: (ECP Printer Port), the LPT1 port settings in the BIOS for ECP mode have not been congured. Compatibility mode will work but the installation will take much longer. Reboot the PC to reenter BIOS and set the Parallel Port Mode to ECP.
6. Click Spool Settings and select Spool print jobs so program nishes printing faster, Start printing after last page is spooled, and Disable bi-directional support for this printer. Then click Apply and click OK.
Start printing after last page is spooled takes longer but assures no disruption from a parallel port timeout. Disabling Windows support for the bi-directional parallel port helps the system software installation to succeed. Using the PostScript printer driver included in the Windows 95or 98 subdirectory of the Fiery X-3800CP User Software CD ensures that this option is not grayed out.
7. Click Port Settings and ensure that Spool MS-DOS print jobs and Check port state before printing are checked. Click OK. Click Apply, then OK to activate the settings and exit from the Printer Properties screen.
8.
The PC is properly congured. Now prepare for the installation.
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TO
1. 2. 3. 4.
Service Procedures
PREPARE FOR INSTALLATION USING THE PARALLEL PORT
Print the Conguration page from the Functions menu (if possible) to record the customers Setup conguration.
Setup settings are reset to the default conguration when the HDD is formatted.
Print the Font List from the Functions menu.
The Font List details what fonts are resident on the Fiery X-3800CP HDD. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when the system software is installed.
Power off the Fiery X-3800CP and the PC. Connect the parallel cable to the LPT1 port on the PC and to the parallel port on the back panel of the Fiery X-3800CP.
Parallel port
F IGURE 4-32 Parallel port
4-48
4
5. 6.
Power on the Fiery X-3800CP and let it complete its Start-up diagnostics. As soon as you see the message, For software update or setup, press any key, press any button on the Control Panel.
If you do not press a button within three seconds, the Fiery X-3800CP continues the startup process. If this occurs, reboot the Fiery X-3800CP and try again.
At the Start Up screen, press the line selection button that selects Format Disk.

Select

7. 8. At the Format Disk screen, select Internal Drive to select the Fiery X-3800CP HDD. At the Format Int Disk screen, use the up and down button on the Control Panel to display Yes and then select OK to conrm the format of the internal drive. At the Select Level screen, select Standard and then select OK. Status messages appear and then the Start Up screen is displayed again. N OTE : The format options Full and Full & Verify are normally not required. If you
9.
suspect a problem with the HDD, format the drive using the Full format method. This should correct any bad sectors on the disk. The Full format can take from 30 to 60 minutes. The Full & Verify format can be used to diagnose any problems with the HDD. If an error message states that the format has failed, see Table 5-3 on page 5-14.
10. Power on the PC. In the Windows Start menu, select Programs, and click MS-DOS Prompt to bring up an MS-DOS window.
Do not use the option to Shut Down and Restart Windows in DOS mode.
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11. 12. 13.
Service Procedures
Insert the System Software CD into the CD-ROM drive. At the MS-DOS prompt, change to the CD-ROM drive directory.
To nd the correct letter for the CD-ROM drive, open the My Computer folder and read the drive letter associated with the CD-ROM icon.
At the MS-DOS prompt, change to the CD-ROM subdirectory called FieryIns and do a dir command to display the le name of the installation software.
The le name including the extension is displayed at the end of the MS-DOS line of text providing information about the le. Now you are ready to do the software installation procedure. TO
INSTALL SYSTEM SOFTWARE USING THE PARALLEL PORT
1.
At the Start Up screen on the Fiery X-3800CP Control Panel, select Install Software.

Select

2. To conrm software installation, use the up and down button on the Control Panel to display Yes then select OK. In the CD-ROM drive FieryIns subdirectory, type the following command at the MS-DOS prompt but do not press the enter (or return) key yet:
3.
copy filename lpt1 /b filename refers to the le on the system software CD that installs the system software and /b species the binary option (not ASCII).
N OTE : Make sure to spell the le name correctly. Do not press the enter (or return) key
yet.
4. At the Fiery X-3800CP Control Panel, select From Parallel Port to install system software using the parallel port.
Do not select From Drive (see Installing system software using the SCSI interface port on page 4-42). Wait while the Fiery X-3800CP Control Panel displays status messages and then displays the message, Please copy installation software to the parallel port.
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4
5. 6. 7. 8. 9.
At the message, Please copy installation software to the parallel port, press the enter (or return) key on the PC.
Wait while the Fiery X-3800CP Control Panel displays status messages that the Fiery X-3800CP is receiving the le, clearing the port, and unpacking the le.
N OTE : If you get a Parallel port timeout message, press the enter key again to send the
le to the Fiery X-3800CP.

At the Software Installation Completed message select OK. When the Startup menu appears select Start System. When System requires reboot after installation appears, select OK and then wait as the Fiery X-3800CP reboots.
Do not press any buttons on the Control Panel when the For software update or setup, press any key message appears.
At the Language Setup screen, display the name of the language you want displayed on the Control Panel and select OK.
Use the up and down button on the Control Panel to cycle through the languages available. If you select a language different from the default, the system reboots and then presents screen text in the language you selected.
10. At the Setup screen, reenter the customers settings from the Conguration page that you printed earlier.
Bypass settings not included on the Conguration page if it is more appropriate for the network administrator to set them. See the Administrator Guide for more information.
11. When the Fiery X-3800CP reaches the Idle screen, remove the System Software CD from the PC. Power off the Fiery X-3800CP and the PC and remove the parallel port cable from the back of the Fiery X-3800CP and the PC
12.
If the PC was connected to the Fiery X-3800CP before you installed system software, do not disconnect it.
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Chapter 5: Troubleshooting Procedures
The troubleshooting process
This chapter identies the source of common problems that may occur with the Fiery X-3800CP and suggests ways of correcting them.
N OTE : The information in this chapter will aid you in diagnosing problems that
customers may experience. Some actions may suggest that you perform procedures not supported on the Fiery X-3800CP.
The troubleshooting process

The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex solutions. Where problems occur on page 5-3 gives an overview of the Fiery X-3800CP system and indicates areas most likely to require troubleshooting. Problems with initial installation If the Fiery X-3800CP fails to complete its initial startup and doesnt reach the Idle (ready to print) screen, the most likely cause is a loose cable or board connection. See Accessing internal components on page 4-3 for instructions on opening the Fiery X-3800CP, and Checking internal connections on page 4-9 for descriptions of Fiery X-3800CP parts and connections. If a loose part or cable is not the cause of the problem, see Checking the Fiery X-3800CP as a stand-alone unit on page 5-9, and Checking the entire Fiery X-3800CP system on page 5-23. Try a phone check before you go to the customer site Before you go to the customer site on page 5-4 suggests areas you should check out before making a service call to the customer site. With a phone call you can nd out if the problem is a simple operating failure or a failure caused by a network or conguration change. You can ask the customer to check for loose cables on the back of the Fiery X-3800CP and loose connections at a power strip or outlet. Check for obvious causes of problems Preliminary on-site checkout on page 5-6 takes you through the initial checkout you should make when you arrive at the customer site. You should check the Fiery X-3800CP internally and externally for the most common problems such as loose cables, connectors, and boards.
5-1
Troubleshooting Procedures
Check the Fiery X-3800CP as a stand-alone unit Checking the Fiery X-3800CP as a stand-alone unit on page 5-9 describes the checks you should perform on the Fiery X-3800CP if the initial checks fail to identify the cause of a problem. With the Fiery X-3800CP disconnected from the printer and the network, test the Fiery X-3800CP as a stand-alone unit. This section describes possible startup errors and explains how to run and interpret Fiery X-3800CP diagnostics. Check the entire Fiery X-3800CP system Checking the printer interface on page 5-23 explains how to print the Test Page from the Fiery X-3800CP. Checking network connections on page 5-25 includes guidelines for checking the network connections between the Fiery X-3800CP and the computers or workstation to which it is connected, and also provides information on several printing problems.
5-2
Where problems occur
Where problems occur

The Fiery X-3800CP is a server for one wide-format printer, and it is generally part of a conguration such as the one shown below and in Figure 5-2 on page 5-4. Problems may occur in one of three areas: Inside the Fiery X-3800CP In the interface between the Fiery X-3800CP and the printer In the interface between the Fiery X-3800CP and the network or PC to which it is connected
Networked computers
Printer
Fiery X-3800CP PC
F IGURE 5-1
Troubleshooting the system
This chapter does not attempt to provide troubleshooting information for attached PCs or Mac OS computers, for printers, or for extensive networks. You should refer problems in these areas to the appropriate service department and network administrator.
5-3
5
External devices Networked computers PC External SCSI device HDD
Fiery X-3800CP Motherboard Network interface Parallel interface SCSI interface RTC/ PCI-ISA DX RIPChip
Printer
Flash Memory & Interpreter CPU
Super I/O controller UIB interface +5/12VDC Power supply
Print
Printer
Battery
PCI Bus
AC power 100-240 V AC
F IGURE 5-2
Functional diagram of typical Fiery X-3800CP conguration
Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone and check out the following items:
1. Does the printer work when it is not connected to the Fiery X-3800CP?
If the printer works but the user cannot print the Fiery X-3800CP Test Page, have the customer check the Control Panel on the Fiery X-3800CP for an error message. If the Fiery X-3800CP Control Panel reports an error, the customer can check the printer interface cable connection between the Fiery X-3800CP and the printer.
2. Is the failure caused by a simple operating problem?
Is there a printing problem? Does the Fiery X-3800CP Test Page fail to print? Does the Fiery X-3800CP fail to respond to a print command? Does printing seem to take a long time? Is print quality poor? Does the Fiery X-3800CP fail to appear in the list of printers?
5-4
5
3. 4.
Before you go to the customer site
Has the customer noted any error messages on the Fiery X-3800CP or the printer screen? If the answer to any of these questions is yes, refer the customer to the User Guide. If the customer has followed the corrective actions in the User Guide and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures and messages the customer has observed.
Has the customer made any network changes?
If so, request that the customers network administrator verify the Fiery X-3800CP network requirements. See Checking network connections on page 5-25.
Has the customer added or removed any equipment that might impact the operation of the Fiery X-3800CP?
If so, obtain a list of the modications. This should direct you toward possible problem areas. For example, if the HDD has been replaced, system software may need to be reinstalled.
5. Is the user having printing problems with a particular image le?
If there are problems with les from particular applications, the user may be more successful using different print settings. See the User Guide for more information. If your preliminary phone call fails to clear up the problem, proceed to the second phase, the preliminary on-site checkout.
5-5
Preliminary on-site checkout

Perform a preliminary on-site checkout to eliminate obvious problems such as loose or missing cables and connectors, or loosely seated printed circuit boards.
Checking interface cables

Before you open the Fiery X-3800CP to check internal components: Verify that the printer interface cable is plugged into the printer interface port and connected to the printer (see Connecting to the printer on page 3-3). If a PC is connected, check that the parallel cable is connected to the PC and the Fiery X-3800CP parallel port (see Connecting a PC to the parallel port on page 3-8). Check that the network cable is connected to the proper port on the back panel (see Connecting to the network on page 3-5). Make sure the power cable is plugged into the wall supply and that the Fiery X-3800CP is powered on (see Preliminary checkout on page 3-1).
SCSI interface port
Not used
Parallel port
AUI port for thinnet or thicknet Power switch RJ-45 port for 10/100BaseT twisted pair Power connector (not used)
F IGURE 5-3
Back panel of the Fiery X-3800CP
5-6
Preliminary on-site checkout
Checking internal components

To check the internal components you must open the Fiery X-3800CP. For an overview of internal components, see Figure 5-4 on page 5-8. Check the following components: Circuit boards (UIB, video interface board assembly, and motherboard) Fans (exhaust fan and CPU fan) Power switch and power supply Hard disk drive Before you open the Fiery X-3800CP, be aware of the safety precautions you should take when handling the Fiery X-3800CP, and use ESD precautions when handling printed circuit boards and electronic components. To review the safety precautions, see Precautions on page xiii. Use the guidelines in Chapter 4 when disassembling, checking, and reassembling the Fiery X-3800CP. TO
CHECK INTERNAL COMPONENTS
1.
Power off and open the Fiery X-3800CP (see Accessing internal components on page 4-3). Before you touch any components inside the Fiery X-3800CP chassis, attach an ESD grounding strap to your wrist. Discharge any static electricity on your body by touching the metal back panel of the Fiery X-3800CP. Inspect the inside of the chassis.
2.
3.
Check the connections between an option board (if present) and the motherboard. If a board is loose, reseat it securely in its connector. Look for cables that are obviously loose. Reseat each cable rmly. See Figure 4-8 on page 4-10 for an overview of the cables in the Fiery X-3800CP. Make sure that the power supply cable, AC power cable and ground cables are properly connected to the power supply. Make sure each connector is properly aligned with its mating connector. If any pins are offset from each other, the component affected will not function properly. Check DIMMs to make sure they are properly seated in their slots.
4. Reassemble the Fiery X-3800CP and verify functionality (see Restoring functionality after service on page 4-12).
5-7
5
1
4 3 2
12
11
8 15 14 13 9 16
17 19
5 10 18 20
Key 1. Chassis cover 2. HDD carrier 3. Hard disk drive (HDD) 4. HDD cable 5. DIMM 6. Motherboard 7. Center frame 8. Top EMI shield 9. Main EMI shield 10. Bottom EMI shield
11. Fan and power switch assembly 12. Fan cables 13. AC power cable 14. Ground cable 15. Power supply 16. Power supply cable 17. UIB enclosure 18. UIB cable 19. UIB (user interface board) 20. Front panel
F IGURE 5-4
Exploded view of Fiery X-3800CP components
5-8
5
TO
ISOLATE THE
Checking the Fiery X-3800CP as a stand-alone unit

To test the Fiery X-3800CP as a stand-alone unit: Disconnect the Fiery X-3800CP from the printer and from the network Check for possible startup problems Check Setup Run diagnostics F IERY X-3800CP
1.
Power off the Fiery X-3800CP and disconnect the following cables from the Fiery X-3800CP:
Printer interface cable Network cable Parallel cable (if a PC is connected to the parallel port)
2. 3. Make sure the power cable to the Fiery X-3800CP is still in place. Power on the Fiery X-3800CP and allow the startup diagnostics to run.
Errors during Start-up diagnostics

When you power on the Fiery X-3800CP or reboot, the system goes through a series of diagnostic tests that check the motherboard. While the diagnostic tests are running, the name of the test and a progress bar are displayed on the Control Panel. If an error occurs during Start-up diagnostics, the red activity light on the Fiery X-3800CP Control Panel will ash. After the diagnostics have nished, the red activity light will remain on and the Test Failed screen appears. Select the line selection button to the right of Details in the Test Failed screen for more information about the test that failed.
5-9
5
T ABLE 5-1
When you encounter any of these conditions, power off the Fiery X-3800CP and inspect the inside of the chassis for an obviously loose part or cable. Then check the other components as suggested below. For all service, refer to Accessing internal components on page 4-3. When you are done, refer to Restoring functionality after service on page 4-12. If the problems you experience are intermittent, you can also run Fiery X-3800CP diagnostics manually (see Fiery X-3800CP diagnostic sets on page 5-17). Table 5-1 lists the diagnostic tests that are run at startup, the corresponding error numbers for a failed test, the area of the Fiery X-3800CP being tested, and the suggested corrective action for the failing test.
N OTE : Some actions may suggest that you perform procedures described in Chapter 4,
Service Procedures which are not supported on the Fiery X-3800CP. Possible errors during Start-up diagnostics
Error Number 700 710 720, 730 Area reporting the error Realtime clock chip Suggested action Replace the battery on the motherboard (see Motherboard battery on page 4-23). If the problem persists, you may need to replace the motherboard (see Motherboard on page 4-17).
N OTE : If you just replaced the battery, the RTC diagnostic tests will
Test name
RTC Self Test RTC R/W Reg RTC Start
fail the rst time. Repeat the test.
I2C EEPROM ENET SLV REG IDE Chip MEM DIMM INFO MEM ADDRESS
1100 400, 401 1001 300 301
EEPROM and I2C bus Ethernet controller chip IDE controller chip DIMMs on the motherboard
Replace the motherboard (see Motherboard on page 4-17). Replace the motherboard (see Motherboard on page 4-17). Replace the motherboard (see Motherboard on page 4-17). Check the diagnostic report to determine the faulty DIMM (see Viewing the diagnostic report on page 5-22). When you locate the faulty DIMM, release and reseat the DIMM in its socket (see DIMMs on page 4-21). If the problem persists, insert the DIMM into another socket. If the DIMM fails in the second location, replace it.
SCSI Chip SERIAL CHIP BOOTROM
630 3000, 3001 1811, 1813, 1814, 1819
SCSI controller chip PCI bus and I/O controllers boot ROM
Replace the motherboard (see Motherboard on page 4-17). Replace the motherboard (see Motherboard on page 4-17). Upgrade the boot ROM (please contact your authorized service/support center for information). If problem persists after boot ROM upgrade, replace the motherboard.
5-10
5
T ABLE 5-2 Symptom
General Fiery X-3800CP system error conditions

When you startup the Fiery X-3800CP or when you install system software, you may encounter error conditions that are not reported during the Start-up diagnostics. Table 5-2 lists some of these error conditions and suggests corrective action. When you rst encounter any of these error conditions, power off and open the Fiery X-3800CP as described in Checking internal connections on page 4-9. Inspect the Fiery X-3800CP chassis for obviously loose cables and boards. Then check other components as suggested below. For service, refer to Accessing internal components on page 4-3. When you are done, refer to Restoring functionality after service on page 4-12. General Fiery X-3800CP system error conditions
Probable cause Suggested action Make sure that the Fiery X-3800CP is powered on. Make sure that the power cable is properly connected to the back panel of the Fiery X-3800CP and is plugged into a wall socket. Verify that the power cable is not plugged into a switchable wall socket that has been powered off. (see Preliminary checkout on page 3-1). Check internal power supply cable connections to the motherboard, HDD, and power supply. Check AC power cable and ground cable connections to the power supply and power switch (see Internal cable connections on page 4-10). If the above does not correct the problem, replace the power supply (see Power supply on page 4-30).
Nothing happens when you power Power cables are not properly on the Fiery X-3800CP. connected or power supply has failed.
5-11
5
T ABLE 5-2 Symptom
General Fiery X-3800CP system error conditions (continued)

Probable cause Suggested action Check the UIB cable connection to the UIB and motherboard (see User interface board on page 4-14). If the problem persists, replace the UIB cable. If the problem still persists, replace the UIB. Make sure that the DIMMs are inserted correctly into the sockets. A minimum of 64MB must be installed for the Fiery X-3800CP to run properly (see DIMMs on page 4-21). If the problem persists, insert the DIMM into another socket. If the DIMM fails in the second location, replace it. Check power supply cable connections to the motherboard and power supply. Check AC power cable connections to the power supply (see Internal cable connections on page 4-10). If the problem persists, replace the power supply (see Power supply on page 4-30). Faulty motherboard. Check the power supply cable connection to the motherboard (see Motherboard on page 4-17). Make sure that all other cables are properly connected to the motherboard. If the problem persists, try replacing the motherboard battery (see Motherboard battery on page 4-23). If the problem still persists, replace the motherboard.
The Fiery X-3800CP powers on, The UIB is faulty or UIB cable is disconnected. but nothing appears on the Control Panel or the backlighting on the Control Panel is discolored. Faulty DIMM connection.
Faulty power supply cable connections.
The Fiery X-3800CP hangs at the System software is not installed on EFI logo when powered on. the hard disk drive. Transceiver is installed on the AUI port and the network is not connected to it or the network is not live. If a CD-ROM drive is connected to the SCSI interface port, the drive has a SCSI ID setting of 0 (zero) or 7.
Install system software (see Fiery X-3800CP system software on page 4-40). Power off the Fiery X-3800CP and remove the transceiver or connect the Fiery X-3800CP to the network. If the Fiery X-3800CP is connected to the network, make sure the rest of the network is live. Set the SCSI ID to something other than 0 (zero) or 7.
5-12
5
T ABLE 5-2 Symptom The Control Panel buttons dont work.
General Fiery X-3800CP system error conditions (continued)

Probable cause Suggested action Reinstall system software, making sure to format the HDD rst (see Fiery X-3800CP system software on page 4-40). Install system software (see Fiery X-3800CP system software on page 4-40). Check the HDD cable connection to the motherboard and the HDD. Make sure that the power supply cable is properly connected to the HDD. If the problem persists, try formatting the HDD and installing system software. If the problem still persists, replace the HDD. Buttons are stuck or they are not making contact with the UIB. UIB cable connection is faulty or the UIB is bad. Check to make sure that the buttons are installed correctly and are making contact with the pads on the UIB (see User interface board on page 4-14). Check the UIB cable connection to the UIB and motherboard (see User interface board on page 4-14). Make sure that the UIB is installed correctly and that the UIB enclosure is in place. If the problem persists, replace the UIB. Faulty chip on the motherboard. Replace the motherboard (see Motherboard on page 4-17). Check exhaust fan cable connection to the motherboard (see Fans on page 4-24). If problem persists, replace the exhaust fan. Remove the exhaust fan and make sure to install it in the proper orientation (see Fans on page 4-24). Power on the printer and let it warm up. Print the Test Page. Power off the Fiery X-3800CP and the printer. Make sure the printer interface cable is connected to the Fiery X-3800CP printer interface port and the printer. Power on the printer, then the Fiery X-3800CP. Print a Test Page. If the problem persists, try a different printer interface cable.
The Fiery X-3800CP hangs at the The HDD was not formatted before system software was Loading system... or the installed. Loading settings... screen. System software is not installed on the hard disk drive. Faulty HDD.
No exhaust fan sound, but the Fiery X-3800CP starts up properly.
Exhaust fan is not properly connected.
Exhaust fan is working but no air Exhaust fan is installed backwards. is blown out the back panel of the Fiery X-3800CP. A Check power and cable message appears in the Control Panel Printer is not turned on when trying to print. Problem with the connection between the Fiery X-3800CP and the printer.
5-13
5
T ABLE 5-3 Error Message
System software installation error messages

During system software installation, error messages may appear on the display screen. Table 5-3 lists some of these error messages and suggests possible causes and suggested actions. Error messages during system software installation
Probable causes Wrong or unexpected le name entered or le name misspelled. Bad System Software CD or installing system software from an incorrect System Software CD. Suggested action Make sure the correct System Software CD is inserted. Verify the le name. To continue with system software installation, reenter the le name making sure to type it correctly (see Fiery X-3800CP system software on page 4-40). If the problem persists, use a different System Software CD to install system software. Reboot the Fiery X-3800CP. Repeat system software installation (see Fiery X-3800CP system software on page 4-40). If the problem persists, check the conguration of Fiery X-3800CP and attached device (see Checking the entire Fiery X-3800CP system on page 5-23).
Bad file type
Creating task failed
Unexpected error - cause unknown.
Corrupt file size
File transfer was interrupted.
Check cable connection to the Fiery X-3800CP and attached device (CD-ROM drive or PC). If you are using a PC to install software, check the PC parallel port setup (see To prepare for installation using the parallel port on page 4-48). Repeat system software installation (see Fiery X-3800CP system software on page 4-40). If the problem persists, use a different CD-ROM drive or PC to install system software.
Format failed
HDD is faulty or the HDD format failed.
Reboot the Fiery X-3800CP. At the select level screen when formatting the HDD, select Full in order to zero every sector on the HDD. If the problem persists, select Full & Verify to zero every sector and read the value back. This option may take an hour or more. If the problem still persists, you may need to replace the HDD.
Functionality error
Unexpected error - cause unknown.
Reboot the Fiery X-3800CP. Repeat system software installation (see Fiery X-3800CP system software on page 4-40). If the problem persists, check Fiery X-3800CP conguration and connection to attached CD-ROM drive or PC (see Checking the entire Fiery X-3800CP system on page 5-23).
5-14
5
Error messages during system software installation (continued)

Probable causes System Software CD is not inserted or the wrong CD is inserted. CD-ROM drive is not powered on or is not connected properly. Suggested action Insert the correct System Software CD. Repeat system software installation (see Fiery X-3800CP system software on page 4-40). Make sure the CD-ROM drive is powered on and properly connected to the Fiery X-3800CP SCSI interface port with an appropriate SCSI cable. Repeat system software installation (see Fiery X-3800CP system software on page 4-40). Faulty System Software CD, HDD, or CD-ROM drive. Check internal HDD connections to the motherboard and the power supply (see Hard disk drive on page 4-35). Check CD-ROM drive connection to the Fiery X-3800CP SCSI interface port. Repeat system software installation (see Fiery X-3800CP system software on page 4-40). If the problem persists, try installing software using a different System Software CD and/or a different CD-ROM drive. If this does not solve the problem, you may need to replace the HDD. The CD-ROM drive SCSI ID is set to 0 (zero) or 7. Make sure the SCSI ID of the CD-ROM drive is not set to 0 (zero) or 7. Repeat system software installation (see Fiery X-3800CP system software on page 4-40).
Installation file not found
Memory allocation failed
Memory hardware failure.
Reboot the Fiery X-3800CP. Repeat system software installation (see Fiery X-3800CP system software on page 4-40). If the problem persists, run Memory diagnostics (see Custom diagnostics on page 5-19).
Not enough disk space
Unnecessary les on HDD.
Clear the Fiery X-3800CP by selecting the Clear Server option from the Setup menu (see the User Guide). This clears jobs stored on the Fiery X-3800CP. Format the HDD to remove all data. Repeat system software installation (see Fiery X-3800CP system software on page 4-40). If the problem persists, you may need to replace the HDD.
5-15
5
Error messages during system software installation (continued)

Probable causes When installing system software using the parallel port, the copy command was entered too late or the le spooled too late. Suggested action Make sure spool setting for PC parallel port is set to print after last page is spooled (see To prepare for installation using the parallel port on page 4-48). Repeat the installation procedure. Make sure to type the correct command on the MS-DOS command line and press the enter key as soon as the Control Panel asks that you copy the le (see Installing system software using the parallel port on page 4-46). If the problem persists, check the parallel cable connection (see Checking the entire Fiery X-3800CP system on page 5-23). Using a PC running Windows NT to install system software. Repeat installation procedure using a PC running Windows 95 or 98 (see Installing system software using the parallel port on page 4-46). Verify that the correct System Software CD is inserted in the CD-ROM drive. Check cable connection between the Fiery X-3800CP and CD-ROM drive or PC. Repeat system software installation (see Fiery X-3800CP system software on page 4-40). If the problem persists, use a different PC or CD-ROM drive to install software. Faulty internal cable connections. Open the Fiery X-3800CP and look for any loose cables or boards. (seeChecking internal connections on page 4-9). If the problem persists, check the conguration of Fiery X-3800CP and attached device (see Fiery X-3800CP system software on page 4-40). HDD is full or faulty. Clear the Fiery X-3800CP print queues and job log by selecting the Clear Server option from the Setup menu (see User Guide). This clears all print jobs in the Fiery X-3800CP. Format the HDD to remove all data. Repeat system software installation (see Fiery X-3800CP system software on page 4-40). If the problem persists, you may need to replace the HDD.
Parallel port timeout
Unpacking failed
Bad System Software CD or faulty connection between CD-ROM drive and Fiery X-3800CP.
Wrong file size
System software le transfer was interrupted.
Check cable connection to the Fiery X-3800CP and CD-ROM drive or PC. If you are using a PC to install software, check the PC parallel port setup (see To prepare for installation using the parallel port on page 4-48). Repeat system software installation (see Fiery X-3800CP system software on page 4-40). If the problem persists, use a different CD-ROM drive or PC to install system software.
5-16
5
TO
RUN
Fiery X-3800CP diagnostic sets

Fiery X-3800CP diagnostic sets are available to manually test components on the Fiery X-3800CP motherboard. Fiery X-3800CP diagnostic sets are divided into four groups: Custom, Functional, Burn-in, and Start-up. The Custom and Start-up diagnostic groups are described in more detail below. Note that Start-up diagnostic tests are the same tests that are run automatically when the Fiery X-3800CP is turned on.
N OTE : Functional and Burn-in diagnostic tests are for factory use only.
F IERY X-3800CP
1. 2. 3. 4.
DIAGNOSTICS MANUALLY
If the Fiery X-3800CP is on, power it off. Press and hold the up button on the Control Panel. Power on the Fiery X-3800CP. Release the up button as soon as you see the Diagnostic Sets display window.
DIAGNOSTIC SETS Custom Functional Burn-in
?
See Custom diagnostics on page 5-19 Factory use only Factory use only
Start-Up
See Start-up diagnostics on page 5-21
N OTE : Some menu options have the ? symbol in the upper right corner of the Control Panel. Whenever you see the ? symbol, information describing the displayed option is available. Press the line selection button next to the ? symbol to view the information.
5-17
5
Press and hold the up button and then power on the Fiery X-3800CP.
DIAGNOSTIC SETS Custom Functional Burn-in Custom Functional Burn-in Start-Up
?
See page 5-19
DIAGNOSTIC TESTS ?
RTC
RUN UNTIL Done Time... Failure Done Time... Failure Interrupted DURATION 00:05:00 OK
RTC Self Test RTC R/W Reg
Factory use only. Factory use only. Tests begin running (see page 5-21).
Note: The Diagnostic Mix screen displays only if you select two or more Custom tests.
DIAGNOSTIC MIX ? Equal times RTC Self Test100% RTC R/W Reg 100%
After tests run, one of the diagnostic reports below displays.
This menu displays when all Custom tests pass.
This menu displays when one or more tests fail.
Press the menu button to Halt Custom tests.
TESTS PASSED Summary... Details... Info... Details... Info... Config... Debug...
TESTS FAILED Summary... Details... Info... Details... Info... Config... Debug...
TESTS HALTED Summary... Details... Info... Details... Info... Config... Debug...
Press the menu button to resume Fiery X-3800CP. startup.
F IGURE 5-5
Fiery X-3800CP diagnostic overview
5-18
5
TO
RUN
Custom diagnostics Custom diagnostics allow you to run individual tests in order to identify and isolate problems with the Fiery X-3800CP. When you select Custom from the list of Diagnostic Sets, a scrolling list of tests appears on the Control Panel. Table 5-4, Summary of Custom diagnostic tests, on page 5-20 lists the Custom diagnostic tests that can be run at the customer site, the areas of the Fiery X-3800CP that are tested by the diagnostic tests, and suggests possible actions to take if the diagnostics fail.
N OTE : Custom diagnostic tests not listed in Table 5-4 on page 5-20 are intended for
factory use and should not be run. These tests may fail or hang if performed in the eld. C USTOM
1.
DIAGNOSTICS
At the Diagnostic Sets screen, press the line selection button next to Custom (see Fiery X-3800CP diagnostic sets on page 5-17). Select the tests that you want to run. Use the up and down button to scroll through the list.
2.
To select a particular test, press the line selection button next to the test you want to run. If you decide you dont want to run a test that is already selected, press the corresponding line selection button again. A lled-in box next to the test name indicates that the test has been selected; a hollow box means that the test is not selected.
3. 4. Press the menu button when you are nished selecting the tests you want to run. At the next screen, RUN UNTIL, select how long you want to run the tests. The following list of options is displayed:
Done Time...
The selected test runs through once. When you select this option the test starts running immediately Test runs for a specied amount of time. The length of time is set on the next screen in the Duration menu and is entered in the form HH:MM:SS (hours, minutes, and seconds). Use the up and down button to change the time and the line selection button to advance to the next eld. After you set the time, select OK. The selected test repeats until a failure is detected. The selected test runs until you press the menu button on the Control Panel.
Failure Interrupted
5-19
5
5. 6.
At the DIAGNOSTIC MIX screen (only appears if you selected more than one test and you selected Time..., Failure, or Interrupted for the RUN UNTIL option), select the percentage of repetition for each test and then press the menu button. If you select the Equal Times option the tests begin running immediately.
Use the line selection buttons next to each test to change the percentage of repetition for each test (percentages are available in increments of ten). To scroll through the list, use the up and down button.
N OTE : Do not power off the Fiery X-3800CP while tests are running unless it appears that
the system is not responding. If you have selected an incorrect test, wait until the test has completed or press the menu button to halt the test.
If any of the tests fail, check the Details option on the diagnostic report for more information about the failing test (see Viewing the diagnostic report on page 5-22).
Power off the Fiery X-3800CP, then perform the recommended service for the failed test or replace the failed component. See Table 5-4 for suggested actions.
7. Once the Tests Passed message appears on the Control Panel to indicate that all tests passed, press the menu button. When asked if you want to exit the custom tests, press the line selection button next to Yes. The Fiery X-3800CP will proceed with startup.
T ABLE 5-4 Group IDE
Summary of Custom diagnostic tests

Test name Area tested IDE Controller chip on motherboard, HDD cable, and HDD Suggested action Check Fiery X-3800CP internal connections (see Checking internal connections on page 4-9). Replace the HDD cable if it looks damaged (see Hard disk drive on page 4-35). If the problem persists, you may need to replace the HDD and/or the motherboard.
IDE HDD
Memory
MEM GND BOUNCE
DIMMs on motherboard
Check the diagnostic report to determine the faulty DIMM (see Viewing the diagnostic report on page 5-22). Check DIMMs to make sure they are seated properly. If the problem persists, replace the faulty DIMM indicated in the diagnostic report.
N OTE : Custom diagnostic tests not listed are for factory use and should not be run at the customer site.
5-20
5
TO
RUN
Start-up diagnostics Start-up diagnostics include the set of Fiery X-3800CP tests listed in Table 5-1 on page 5-10. These tests are the same tests that are run automatically when you turn on the Fiery X-3800CP or reboot the system. The Start-up diagnostics focus on testing components on the Fiery X-3800CP motherboard. S TART - UP
1.
DIAGNOSTICS
At the Diagnostic Sets screen use the down button to scroll through the menu. Press the line selection button next to Start-up (see Fiery X-3800CP diagnostic sets on page 5-17). The tests begin running immediately. If any of the tests fail, check the Details option in the diagnostic report menu for more information about the failing test (see Viewing the diagnostic report on page 5-22). Power off the Fiery X-3800CP, and perform the recommended service for the failed test or replace the failed component. After restarting the Fiery X-3800CP, if the Start-up diagnostics all pass the Fiery X-3800CP will automatically continue with the standard startup process (see Errors during Start-up diagnostics on page 5-9 for a list of tests).
2.
3.
4.
5-21
Viewing the diagnostic report

Results of the Fiery X-3800CP Custom diagnostics display in the diagnostic report menu whether tests pass, fail, or are halted. Start-up diagnostic test results are available in the diagnostic report menu only when a test fails. The diagnostic report menu includes the following options:
N OTE : Use the up and down button on the Control Panel to scroll through the screens
and the menu button to exit any of the screens.

Summary
Pressing the line selection button next to this option displays the name of each diagnostic test, how many times the test passed and how many times the test failed. Also included in this report, are the name of the test, the length of time each test ran, and the total time it took for all the tests to run. Pressing the line selection button next to this option displays the message All tests that ran passed on the Control Panel if no errors are detected. If an error is detected, this option displays the diagnostic test that failed, the error number, and a description of the failing test. Pressing the line selection button next to this option displays the Diagnostic Info screen, which provides information about the Fiery X-3800CP diagnostics and hardware. The information included in the Diagnostic Info screen is shown below in Table 5-5. Information displayed in the Info screen
Description
Details
Info
T ABLE 5-5 Information displayed
HARDWARE DIMM ETHERNET ADDRESS FLAGS
Provides CPU speed, system clock speed, and amount of memory installed on the motherboard. Gives the location and size of each DIMM installed on the motherboard. Gives the Fiery X-3800CP Ethernet MAC address. Factory use only.
5-22
Checking the entire Fiery X-3800CP system

This phase of troubleshooting deals with problems with the entire system once the Fiery X-3800CP functions as a stand-alone unit.
Checking the printer interface

After the Fiery X-3800CP starts up successfully as a stand-alone unit, power off the Fiery X-3800CP and connect the printer interface cable. You should make sure the Fiery X-3800CP is working properly with the printerbefore you connect it to the network. See Connecting to the printer on page 3-3. Printing the Test Page Once you have connected the Fiery X-3800CP to the printer, print the Test Page to make sure that the interface between the printer and the Fiery X-3800CP is working properly. If the Test Page does not print at all or has a low-quality image, the motherboard or printer interface cable may be faulty or the printer may not be functioning properly. In these cases, you should rst check Fiery X-3800CP connections and then run the appropriate Custom diagnostics (see Table 5-4 on page 5-20). TO T EST P AGE
Power on the printer and allow it to warm up. Power on the Fiery X-3800CP.
PRINT THE
1. 2.
Messages will appear on the Control Panel as the Fiery X-3800CP runs through its Startup diagnostics.
3. Before proceeding, make sure that the printer is not in use.
5-23
5
4. 5.
At the Idle screen, press the menu button once to display the Functions menu.
Select
Press the line selection button to the right of Print Pages, then select Test Page from the submenu.
Select
The Fiery X-3800CP sends the Test Page to the printer and displays the RIP and Print status screens so you can monitor the job.
6. Examine the quality of the Test Page from the printer.
The Test Page conrms that the Fiery X-3800CP print engine is functional and that the connection between the Fiery X-3800CP and the printer is good.
5-24
Checking network connections

After the Fiery X-3800CP is connected to networked computers, printing problems may arise if the network hardware or software is not set up properly or doesnt match network settings on the Fiery X-3800CP. Problems may also occur when printing from a specic application or printing a particular le. Most of these problems show up as printing problems, and do not necessarily indicate a Fiery X-3800CP malfunction. The customers network administrator can eliminate many printing problems without requiring you to make a service call. The network administrator deals with: Print device error conditions. Conicting network settings in Setup and on the customers attached PC. Printing problems caused by inappropriate Setup options. Application-specic printing errors caused by missing or incorrectly placed printer description les. Network connection problems that result in the Fiery X-3800CP not appearing in printer list on the customers networked computers.
5-25
Printing to the Fiery X-3800CP

If the user can print a Fiery X-3800CP Test Page, but cannot print a job from a workstation on the network, you may have to make a service call. However, rst make sure the network administrator has done the following: Checked all components of the network including cables, connectors, terminators, network adapter boards, and network drivers. Activated the network and used it to communicate with other printers. Checked the corrective actions listed in the User Guide. Conrmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address) match the settings used in the network. When you make a service call, check the back panel of the Fiery X-3800CP to make sure that the appropriate network connections are in place. Intermittent print quality problems are difcult to trace. Before you try to troubleshoot print quality problems make sure that the printeritself does not need servicing or adjusting.
N OTE : EPS le generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS les.
A
Appendix A: Specications
Hardware features
This chapter provides an overview of Fiery X-3800CP features.
Hardware features
The Fiery X-3800CP has the following hardware features: MIPS R5000 RISC 200 MHz CPU 64MB (minimum) memory 4GB hard disk drive
Networking and connectivity

The Fiery X-3800CP has the following networking features: Supports AppleTalk, TCP/IP, and IPX protocols simultaneously AUI port for thinnet (10Base2) or thicknet (10Base5) network connection RJ-45 port for twisted pair (10/100BaseT) network connection
User software
A complete description of Fiery X-3800CP user software is provided in the User Guide. For optimal Fiery X-3800CP performance, current versions of the user software should be maintained on every network computer that might print to the Fiery X-3800CP.
Safety and emissions compliance

The Fiery X-3800CP has been certied to meet or surpass the following government standards: Information to be provided.
A-1
Index
Numerics
10/100BaseT 2-4, 3-7, A-1 10Base2 2-4, 3-6, A-1 10Base5 2-4, 3-6, A-1
A
accessing internal components 4-3 AC power cable 4-2, 4-10, 4-27, 4-32 activity light 2-8, 3-2, 3-11, 4-14, 5-9 Alert screen 3-12 Alert status 3-13 AppleTalk network 1-1 AUI (attachment unit interface) slide latch 3-6 AUI port 2-8, A-1
B
back panel 2-8, 4-40 battery 4-23 BNC connector (on transceiver) 3-6 boards motherboard 4-10, 4-17 user interface 4-10, 4-14 boxes, unpacking 2-6 Burn-in diagnostics (factory use only) 5-17 buttons Control Panel 3-11 line selection 2-8, 3-11, 4-14 menu 2-8, 3-11, 4-14 replacing 4-39 up and down 2-8, 3-11, 4-14
C
cable connectors BNC 3-6 power supply cable 4-33 reseating 4-9 UIB 4-14
cables AC power 4-2, 4-10, 4-27 copier interface 5-6 CPU fan 4-10 exhaust fan 4-10 ground 4-2, 4-10, 4-27 HDD 4-2, 4-10, 4-36 parallel 2-7, 3-8, 4-46, 5-6 power 3-1, 5-6 power supply 4-2, 4-10, 4-31 SCSI interface 4-42 UIB 4-2, 4-10, 4-14 cancel processing 3-14 CD-ROM drive, connecting 4-42 center frame 4-2 device side components 4-6 motherboard side components 4-6 chassis, inspecting 5-7 chassis cover 4-2, 4-5 removing 4-5 chassis ground pin 4-32 checking cable connectors 4-9 cables 4-9 copier 2-3 copier interface 5-6, 5-23 customer site 2-3 interface cables 5-6 internal components 5-7 internal connections 4-9 network 2-4 network connections 5-25 checking customer site 2-3 attached parallel port devices 2-4 external SCSI devices 2-4 network 2-4 power requirements 2-3 printer requirements 2-3
I-1
Index
chips CPU 1-2 RipChip 1-2 color charts 3-15 color management les 1-4 color reference les 1-4 components accessing 4-3 CPU fan 4-24 DIMMs 4-11 exhaust fan 4-24 front panel 4-7 hard disk drive 4-35 motherboard 4-17 power supply 4-30 power switch 4-27 user interface board 4-14 Conguration page 3-15 conguring Setup 3-2, 3-6 connecting a PC to the parallel port 3-8 CD-ROM drive 4-42 to the network 3-5, 4-13 to the printer 4-13 connections, network thicknet (10Base5) 2-4, 3-5 thinnet (10Base2) 2-4, 3-5 twisted pair (10/100BaseT) 2-4, 3-5, 3-7 connection verication steps 4-13 Control Panel activity light 2-8, 3-2, 5-9 denition xii display window 2-8 line selection buttons 2-8, 3-11 menu button 2-8 troubleshooting 5-13 up and down button 2-8 using 3-10 control panel map 3-15 copier interface cable 5-6 copier interface port 5-6 CPU 1-2 CPU fan 4-24 4-25 removing 4-26 replacing 4-26 CPU fan cable 4-10
Custom diagnostics 5-17, 5-19 IDE HDD 5-20 MEM GND BOUNCE 5-20 customer expectations network administrator responsibility 2-5 network impact 2-5 printer availability 2-5
D
damage, reporting xiii, 2-6 Diagnostic Mix screen 5-18, 5-20 diagnostic report Details 5-22 Info 5-22 Summary 5-22 diagnostics Burn-in (factory use only) 5-17 Custom 5-17, 5-19 Functional (factory use only) 5-17 help 5-17 report, viewing 5-22 running manually 5-17, 5-21 sets 5-17 Start-up 3-1 3-2, 5-17 Start-up error numbers 5-10 Start-up errors 5-9 summary 5-18 DIMMs 1-2, 4-2, 4-11 banks 4-21 congurations 4-21 removing 4-11, 4-22 replacing 4-11, 4-22 display window 2-8 handling xiii on user interface board 4-14 drives CD-ROM 4-42 hard disk 4-35
E
EMI approvals A-1 EMI shield bottom 4-2, 4-31 main 4-2, 4-31 EMI shields top 4-2 EPS les, printing 1-3 error messages 5-14
I-2
Index
errors Start-up diagnostics 5-9 system 5-11 ESD (electrostatic discharge) safety precautions xiv Ethernet cabling 3-5 networks 3-5 transceiver (for 10Base2/10Base5) 3-6 exhaust fan 4-24 removing 4-24 replacing 4-25 exhaust fan cable 4-10 exploded view 4-2, 5-8
G
ground cable 4-2, 4-10, 4-27 ground pin 4-10 chassis 4-32 power supply 4-32 ground pin, chassis 4-29
H
hard disk drive 4-2, 4-10 carrier 4-2 description 4-35 HDD cable 4-2 installing 4-37 precautions 4-35 reinstalling system software 4-35 removing 4-35 hardware specications A-1 HDD cable 4-10, 4-36 4-37
F
Fiery Downloader 1-3 1-4 Fiery Print Calibrator 1-4 Fiery Spooler 1-4 Fiery WebTools 1-4 Installer 1-4 Status 1-4 WebLink 1-4 WebSetup 1-4 WebSpooler 1-4 Fiery XJ startup 3-1 font list 3-15 fonts PostScript 1-1 PostScript screen 1-4 resident 1-1 Format Disk screen 4-43 format options Full 4-43 Full&Verify 4-43 Standard 4-43 front panel 2-8, 4-2 accessing components 4-7 components 4-38 installing 4-8 jewels 2-8 removing 4-7 Functional diagnostics (factory use only) 5-17 functional diagram 1-3 Functions menu 3-14 3-15
I
Info status 3-13 initial installation, troubleshooting 5-1 installation sequence 2-1 2-2 installing system software parallel port requirements 4-46 PC setup 4-47 preparing for installation 4-42 using the parallel port 4-50 using the SCSI interface port 4-42 interface cables 5-6 internal cable connections 4-10 internal components, accessing 4-3 internal components, checking 5-7 internal connections 4-9 IP address xiii IPX (Novell) 1-1, 3-8
J
J10 (DIMM socket) 4-17 J11 (AUI port) 4-17 J12 (printer interface port) 4-17 J16 (power supply cable) 4-17 J17 (DIMM socket) 4-17 J18 (fan cable) 4-17 J2 (parallel port) 4-17 J26 (DIMM socket) 4-17 J27 (SCSI interface port) 4-17 J28 (fan cable) 4-17
I-3
Index
J3 (HDD cable) 4-17 J4 (UIB cable) 4-17 J6 (RJ-45 port) 4-17 J9 (DIMM socket) 4-17 jewels 2-8, 4-39 job log 3-15
O
opening the server 4-4
P
panels back 2-8, 4-40 front 2-8, 4-2 parallel cable 2-7, 3-8, 4-46, 5-6 parallel port 2-8, 3-8, 5-6 PC connecting 3-8, 4-48 requirements 4-46 setting up 4-47 phone check 5-1 Portable Document Format (PDF) 1-3 port bracket 4-6 ports AUI 2-8, A-1 copier interface 5-6 parallel 2-8, 3-8, 5-6 power 2-8 printer interface 2-8, 4-17 SCSI interface 2-8 PostScript les 1-3 PostScript Printer Decscription le (PPD) 1-4 PostScript screen fonts 1-4 power off the server 4-3 power cable 3-1, 5-6 power connector 2-8 power supply 4-2, 4-10 cables connecting to 4-30 description 4-30 installing 4-32 removing 4-31 voltages 4-33 power supply cable 4-2, 4-10, 4-31 4-32 connectors 4-31 pin assignments 4-34 voltages 4-33 power supply ground pin 4-32 power switch 2-8 cables connecting to 4-27 description 4-27 installing 4-28 removing 4-28 precautions xiii
L
LAN (local area network) xiii language selection 3-2 line selection buttons 2-8, 3-11, 3-15, 4-14
M
manually running diagnostics 5-17 media package System Software CD 2-6 user documentation 2-6 User Software CD 2-6 menu button 2-8, 3-11, 4-14 menus Functions 3-12, 3-14 3-15 Start Up 4-44 MIPS R5000 RISC CPU 1-2 motherboard 4-10, 4-17 DIMMs 4-11, 4-21 4-22 installing 4-20 removing 4-18 4-19
N
network administrator conguring Setup 3-6 installation 2-5 network connections AUI port 3-5 checking 5-6, 5-25 RJ-45 port (for 10/100BaseT) 3-5 thicknet (10Base5) 2-4 thinnet (10Base2) 2-4 troubleshooting 5-25 twisted pair (10/100BaseT) 2-4, 3-7 networks AppleTalk 1-1, A-1 connecting to 3-5 Ethernet 3-5, A-1 Novell (IPX) 1-1, 3-8, A-1 supported 1-1 1-2, A-1 TCP/IP 1-1, A-1 Novell (IPX) networks 1-1, 3-8
I-4
Index
printer interface port 2-8, 4-17 printing color charts 3-15 Conguration page 3-15 control panel map 3-15 font list 3-15 job log 3-15 options 1-3 PostScript les 1-3 Print status 3-13 problems 5-26 Test Page 3-4, 4-13 printing problems 5-4 Print Pages menu color charts 3-15 Conguration page 3-15 control panel map 3-15 font list 3-15 job log 3-15 Test page 3-15 Print status 3-13 icon 3-13
report, diagnostic 5-22 reseating cable connectors 4-9 restarting 3-16 restoring functionality 4-12 RipChip 1-2 RIP status 3-14 RIP-While-Print 1-3 RJ-45 port (for 10/100BaseT) A-1
S
safety and emissions compliance A-1 screens Alert 3-12 3-13 Diagnostic Mix 5-18, 5-20 Format Disk 4-43 Functions 3-12, 3-15 Idle 5-1 Info 3-12 3-13 language 3-2 Print 3-12 3-13 RIP 3-12, 3-14 Select Language 3-2 Setup 3-2 TESTS FAILED 3-2 Tests Failed 5-9, 5-18 Tests Halted 5-18 Tests Passed 5-18 SCSI interface port 2-8 Select Language screen 3-2 serial number 2-6 server components, functions of 1-2 opening 4-4 power off 4-3 reassembling 4-12 rebooting 3-15 service calls phone check 5-1 service procedures 4-1 tools required xv service procedures 4-1 accessing front panel components 4-7 accessing internal components 4-3 checking internal connections 4-9 restoring functionality 4-12 restoring functionality after service 4-12 Setup screen 3-2
R
reassembling the server 4-12 4-13 Reboot server 3-15 removing components battery 4-23 CPU fan 4-26 DIMMs 4-11 exhaust fan 4-24 front panel 4-7 hard disk drive 4-35 motherboard 4-18 4-19 power supply 4-31 power switch 4-28 user interface board 4-15 replacing components battery 4-23 CPU fan 4-26 DIMMs 4-11 exhaust fan 4-25 front panel 4-8 hard disk drive 4-37 motherboard 4-20 power supply 4-32 power switch 4-28 user interface board 4-16
I-5
Index
shipping box cables 2-6 contents 2-7 media package 2-6 shutting down 3-16 slide latch 3-6 specications, hardware A-1 spooling 1-2 startup for installation 3-1 language selection 3-2 Start-up diagnostics 5-17 12C EEPROM 5-10 BOOTROM 5-10 ENET SLV REG 5-10 error numbers 5-10 errors 5-9 IDE Chip 5-10 MEM ADDRESS 5-10 MEM DIMM INFO 5-10 RTC R/W Reg 5-10 RTC Self Test 5-10 RTC Start 5-10 running manually 5-21 SCSI Chip 5-10 SERIAL CHIP 5-10 tests 5-10 Start Up menu 4-44 status Alert 3-13 Info 3-13 Print 3-13 RIP 3-14 system errors 5-11 system software installation compatibilty 4-41 error messages 5-14 parallel port preparation 4-48 parallel port requirements 4-46 PC setup 4-47 reminders 4-41 SCSI interface port preparations 4-42 using the parallel port 4-50 using the SCSI interface port 4-44
T
TCP/IP 1-1 Test Page 3-15 printing 3-4 TESTS FAILED screen 3-2 Tests Failed screen 5-9, 5-18 Tests Halted screen 5-18 Tests Passed screen 5-18 thicknet (10Base5) 2-4 thinnet (10Base2) 2-4, 3-6 tools required for service xv troubleshooting Control Panel 5-13 network connections 5-6, 5-25 operating problem 5-4 operating problems 5-4 phone check 5-1 printing problems 5-26 problems with initial installation 5-1 process 5-1 Start-up errors 5-9 system errors 5-11 system software installation 5-14 troubleshooting components AC power cable 5-11 DIMMs 5-12 exhaust fan 5-13 fan cables 5-13 ground cable 5-11 HDD 5-13 motherboard 5-12 5-13 power cable 5-11 power supply 5-11 5-12 power supply cable 5-11 5-12 UIB 5-13 UIB cable 5-13 twisted pair (10/100BaseT) 2-4, 3-7
I-6
Index
U
U21 (CPU) 4-17 UIB cable 4-2, 4-10, 4-14 unpacking 2-6 unshielded twisted pair (10/100BaseT) 3-7 up and down button 2-8, 3-11, 4-14 user interface board 4-10 activity light 4-14, 5-9 buttons 4-39 cable connector 4-14 description 4-14 display window 4-14 enclosure 4-15 installing 4-16 line selection buttons 4-14 menu button 4-14 removing 4-15 UIB cable 4-14 up and down button 4-14 User Software CD color management les 1-4 color reference les 1-4 Fiery Downloader 1-4 Fiery Print Calibrator 1-4 Fiery Spooler 1-4 PostScript Printer Description le (PPD) 1-4 PostScript screen fonts 1-4
I-7

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FIER Y X-3800CP INSTALLATION AND SER VICE GUIDE

A guide for service technicians Preliminar y Draft 3/5/99

Copyright 1999 Electronics for Imaging, Inc. All rights reserved.

Chapter 2: Preparing for Installation

Chapter 3: Connecting the Fiery X-3800CP

Chapter 4: Service Procedures

Chapter 5: Troubleshooting Procedures

About this guide

About this guide

About the illustrations in this guide

Terminology and conventions

Tools you will need

Tools you will need

Fiery X-3800CP printing system

How the Fiery X-3800CP operates

Flash Memory & Interpreter CPU

Super I/O controller UIB interface +5/12VDC Power supply

User interface board

Fiery X-3800CP functional diagram

PS Screen Fonts (Mac OS only) Fiery Downloader

Preparing for Installation

Check installation requirements and verify site conditions, page 2-3

Connect a PC to the parallel port of the Fiery X-3800CP, page 3-8

Network administrator congures Setup options (see the Administrator Guide)

Full Fiery X-3800CP functionality

Recommended installation steps and references

Customer site conditions

Customer site conditions

u Is there space near the printer for the Fiery X-3800CP?

u Does the printer require service or adjustment?

Preparing for Installation

u What is the network cable and connection type?

Customer site conditions

Preparing for Installation

Unpacking the Fiery X-3800CP

Open the box and remove any packing materials.

Unpacking the Fiery X-3800CP

Printer interface cable

Contents of the Fiery X-3800CP shipping box

Preparing for Installation

Fiery X-3800CP panels

Line selection buttons Display window

SCSI interface port

(not used) Up and down button Menu button Parallel port

Printer interface port

RJ-45 port Jewels (not used)

Power connector Power switch

Front and back panels

CONNECT POWER AND START THE

The power cable is located in the printer accessory kit.

Power switch Power connector

Connecting the Fiery X-3800CP

Connecting to the printer

Connecting to the printer

Power off the Fiery X-3800CP.

Printer interface port

Printer interface port

Connecting the Fiery X-3800CP

Printing the Fiery X-3800CP Test Page

Print Pages Reboot Server Functions

Connecting to the network

Connecting to the network

AUI port for thinnet or thicknet