AS 4141.

2—1995

Australian Standard
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Customer/utility information
exchange

Part 2: Applications and

performance
 This Australian Standard was prepared by Committee TE/18, Customer Metering
and Services Interfaces. It was approved on behalf of the Council of Standards
Australia on 17 January 1995 and published on 5 May 1995.

The following interests are represented on Committee TE/18:

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Agricultural and Resource Management Council of Australia and New Zealand

Association for Metering and Customer Services
Australian Chamber of Commerce and Industry
Australian Electrical and Electronic Manufacturers Association
Australian Gas Association
Australian Information Industry Association
Electricity Supply Association of Australia
Telecom Australia
University of Ballarat

Review of Australian Standards. To keep abreast of progress in industry, Australi an Standards are
subject to periodic review and are kept up to date by the issue of amendments or new edit ions as
necessary. It is important therefore that Standards users ensure that they are in possession of the latest
edit ion, and any amendments thereto.
Full details of all Australi an Standards and related publi cati ons wil l be found in the Standards Australia
Catalogue of Publi cati ons; this information is supplemented each month by the magazine ‘The
Australi an Standard’, which subscribing members receive, and which gives details of new publi cati ons,
new edit ions and amendments, and of withdrawn Standards.
Suggesti ons for improvements to Australian Standards, addressed to the head offi ce of Standards
Australi a, are welcomed. Noti fi cati on of any inaccuracy or ambiguit y found in an Australian Standard
should be made without delay in order that the matt er may be investi gated and appropriate acti on taken.
 AS 4141.2—1995

Australian Standard
This is a free 6 page sample. Access the full version at http://infostore.saiglobal.com.

Customer/utility information
exchange

Part 2: Applications and

performance

PUBLISHED BY STANDARDS AUSTRALIA

(STANDARDS ASSOCIATION OF AUSTRALIA)
1 THE CRESCENT, HOMEBUSH, NSW 2140
ISBN 0 7262 9651 1
 AS 4141.2 — 1995 2

PREFACE

This Standard was prepared by the Standards Australia Committee on Customer Metering
and Services Interfaces to supersede AS 4141.2(Int) — 1993.
The objective of this Standard is to provide the utility metering industry with examples of
performance requirements for a system of information exchange between utilities and
customers, including provision for automatic meter reading, load control, value-added
customer services and system control automation.
This edition incorporates editorial corrections and improvements.
The content is based on a study within the Electricity Association, London, UK, and on
ongoing work in IEC/TC 13— WG14, Equipment for electrical energy measurement and
load control —Data exchange for meter reading, tariff and load control. Acknowledgment
is made of the assistance received from these sources.
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This Standard is Part 2 of AS 4141, Customer/utility information exchange , which is

published in Parts as follows:
Part 1: System architecture and functionality
Part 2: Applications and performance
Part 3: Customer premises interfaces
Other Parts are under consideration.
The term ‘informative’ has been used in this Standard to define the application of the
appendix to which it applies. An informative appendix is for information and guidance
only.

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Users of Standards are reminded that copyri ght subsists in all Standards Austr alia publi cati ons and software. Except where the
Copyri ght Act all ows and except where provided for below no publi cati ons or soft ware produced by Standards Australi a may be
reproduced, stored in a retr ieval system in any form or transmitt ed by any means without prior permission in writ ing from
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on commercial software royalt ies should be directed to the head offi ce of Standards Austr alia.
Standards Austr alia wil l permit up to 10 percent of the technical content pages of a Standard to be copied for use
exclusively in-house by purchasers of the Standard without payment of a royalty or advice to Standards Austr alia.
Standards Austr alia wil l also permit the inclusion of its copyright material in computer software programs for no royalt y
payment provided such programs are used exclusively in-house by the creators of the programs.
Care should be taken to ensure that materi al used is fr om the curr ent edit ion of the Standard and that it is updated whenever the
Standard is amended or revised. The number and date of the Standard should therefore be clearly identif ied.
The use of materi al in print form or in computer software programs to be used commercially, with or without payment, or in
commercial contracts is subject to the payment of a royalty. This policy may be vari ed by Standards Austr alia at any ti me.
 3 AS 4141.2 — 1995

CONTENTS
Page

1 SCOPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 APPLICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3 REFERENCED DOCUMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
4 INTERPRETATION OF TABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
5 PERFORMANCE REQUIREMENTS
5.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
5.1 Meter reading (see Table 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
5.2 Customer service (see Table 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
5.3 Tariffs and billing (see Table 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
5.4 Load/supply management (see Table 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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5.5 Quality of service (see Table 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5.6 Equipment/system checks (see Table 6) . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
5.7 Data messages for value added services (see Table 7) . . . . . . . . . . . . . . . . . 24
5.8 Distribution system automation (DSA) (see Table 8) . . . . . . . . . . . . . . . . . 26

TABLES
1 METER READING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. ... . 6
2 CUSTOMER SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .. . 10
3 TARIFFS AND BILLING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. .. . . 15
4 LOAD/SUPPLY MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . ... . .. . . 19
5 QUALITY OF SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. .. . . 21
6 EQUIPMENT/SYSTEM CHECKS . . . . . . . . . . . . . . . . . . . . . . . . ... . .. . . 23
7 DATA MESSAGES FOR VALUE ADDED SERVICES . . . . . . . . . .. .. ... . 25
8 DISTRIBUTION SYSTEM AUTOMATION (DSA) . . . . . . . . . . . ... . ... . 27

APPENDIX A EXPLANATION OF COLUMN HEADINGS IN TABLES 1 TO 8 . . 28

Originated as AS 4141.2(I nt) — 1993.

Revised and designated AS 4141.2 — 1995.
 AS 4141.2 — 1995 4

STANDARDS AUSTRALIA

Australian Standard
Customer/utility information exchange

Part 2: Applications and performance

1 SCOPE This Standard gives examples of performance requirements for the exchange
of information between utilities and their customers using two-way communications. The
performance requirements provide guidance for utilities to specify a system to meet their
needs.
NOTE: Guarantees of response times cannot be given as utility system operational incidents
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may delay message receipt.

This Standard does not cover the subject of electronic funds transfer (EFT) via direct bank
debit.

2 APPLICATION This Standard shall be read in conjunction with AS 4140 and

AS 4141.1.

3 REFERENCED DOCUMENTS The following documents are referred to in this

Standard:
AS
4140 Metering and utility information exchange—Glossary of terms
4141 Customer/utility information exchange
4141.1 Part 1: System architecture and functionality

4 INTERPRETATION OF TABLES Examples of the performance requirements for

various aspects of the exchange of information are given in Tables 1 to 8.
NOTE: An explanation of the column headings of Tables 1 to 8 is given in Appendix A.
Each item of information exchange has been categorized in a particular table according to
the constraints that may best determine its performance requirements.
Similar items, however, appear in different categories, e.g.
(a) Certain meter readings are listed in Table 1 as routine readings, whereas customer
initiated readings are listed in Table 2.
(b) Load switching on customer request is listed in Table 2, whereas utility initiated
switching is listed in Table 4.

5 PERFORMANCE REQUIREMENTS
5.0 Introduction Performance details are specified in Clauses 5.1 to 5.8 and in the
associated Tables 1 to 8 where details are further itemized by subdivisions of Clauses 5.1
to 5.8.

COPYRIGHT
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AS 4141.2-1995, Customer/utility information

exchange Applications and performance
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