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Cisco IP Communicator

Cisco IP Communicator

Launching Cisco IP Communicator Select Start > Programs > Cisco IP Communicator Or Double click the IP Communicator desktop shortcut

About the cisco IP communicator interface Use your mouse to click buttons and menu items. Use your keyboard to enter letters, numbers and keyboard shortcuts. Cisco IP communicator comes with two different interfaces known as 'Skins': Compact Mode Default Mode

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Phone Screen Window Control Buttons Programable Buttons Messages Button Directories Button Help Button

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Speaker Button Mute Button Headset Button Navigation Button Launch Video Button Dial Pad PAGE 2

Cisco IP Communicator

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Settings Button Services Button Volume Button

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Softkey Buttons Message Waiting Indicator

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Cisco IP Communicator

Phone Screen Features This is what your Cisco IP Communicator phone screen might look like with active calls and several feature menus open.

1 2 3 4 5 6 7 Using Keyboard Shortcuts

Primary Phone Line Icons for Programmable Buttons Softkey Labels Status Line Call Activity Area Phone Tab Feature Tabs

The Cisco IP Communicator function buttons can be activated with the use of keyboard shortcuts. Keystroke Ctrl + D Ctrl + S Ctrl + R Ctrl + M Ctrl + I Ctrl + H Ctrl + P Ctrl + T Ctrl + Ctrl + V Ctrl + Shift + A Action Opens or closes the Directories menu Opens or closes the Settings menu Opens or closes the Services menu Opens the voice message system Opens or closes the online help system Toggles headset mode on or off Toggles speakerphone mode on or off Toggles the Mute feature on or off (number keys 1 through 8) Opens or closes line buttons or speed dial buttons 1 - 8 Pastes a name or phone number Answers a call

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Cisco IP Communicator

Continued... Keystroke Alt + S Alt + K Alt + X Alt + F4 Enter Esc Page up Page down F2 - F6 / Shift + F10 Using the Menu The menu can be accessed by clicking the menu icon at the top right corner of the interface, by right-clicking anywhere on the interface, or by pressing Shift + F10 on the keyboard. Action Opens the Preferences dialog box Opens the Quick Search directory feature Exits Cisco IP Communicator Closes Cisco IP Communicator Dials a call Hangs up a call Increases volume for the current audio mode Decreases volume for the current audio mode Activates softkeys 1 - 5 (with NumLk function enabled) Activates the # key Opens the menu

The menu enables access to various options, notably the Cisco User Options web page and Audio Tuning preferences. Another useful option available from the menu is Quick Search which searching all directories with a single search command. Entering Password Information for Quick Search Depending on how you want to use Quick Search, you might need to enter credential information, (username and password).

1. Right-click > Preferences > Directories tab


2. Enter your username and password

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Cisco IP Communicator

Note Quick search must be configured by an administrator to integrate with corporate and personal directories. Using the Windows Control Buttons To access the menu: 1. Click the menu button in the top right corner of the interface 2. Right-click anywhere on the interface 3. Press Shift + F10 on the keyboard Minimize the interface: 1. Click the minimize button in the top right corner of the interface 2. Click the Cisco IP Communicator taskbar button one or more times Toggle between modes: 1. Click the mode button in the top right corner of the interface Hide the interface

2. Right-click the system tray icon, and choose Hide Cisco IP Communicator 3. This removes the Cisco IP Communicator icon from your taskbar but does not close the
application. Retrieve the interface: 1. Double-click the system tray icon 2. Click the button icon in the taskbar Quit: 1. Click the close icon in the top right corner of the interface

2. Choose Exit from the menu 3. Right-click the system tray icon, and choose Exit
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Cisco IP Communicator

Note - If you receive a new call when Cisco IP Communicator is hidden or minimized, the Incoming Call Notification window appears, if enabled. If you enabled Bring To Front On Active Call (right-click > Preferences > User tab), Cisco IP Communicator is automatically displayed in the foreground of your desktop. If you want Cisco IP Communicator to remain visible on your desktop even if you have other applications active, choose Always On Top from the menu. How to Assign Audio Modes An audio mode must be assigned to each audio device that you plan to use with Cisco IP Communicator: Headset mode Speakerphone mode Handset mode Ringer mode

Audio mode selection tells Cisco IP Communicator which audio devices you want to use for audio input and output. The first time that you launch Cisco IP Communicator, you can assign audio devices to audio modes by using the Audio Tuning Wizard. Subsequently, you can assign audio devices to modes by right-clicking Cisco IP Communicator and choosing Preferences > Audio tab.

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Cisco IP Communicator

Selecting an Audio Mode By default, Cisco IP Communicator selects one audio device for all of your audio modes and for the ringer. This device could be a sound card, for example. If you have multiple audio devices available, you have additional configuration options. For example, if you have a USB headset, you can select it for headset mode and activate it by clicking the headset icon.

You can maintain the default configuration or customize it. If you choose to customize the configuration, follow these recommendations: If you use a USB headset, assign it to headset mode. If you use an external USB speakerphone, assign it to speakerphone mode. If you use a USB handset, assign it to handset mode. If you use an analogue headset, assign the computer sound card to headset mode. If you do not have an external speakerphone device, select the computer sound card for speakerphone mode.

Assign the ringer to the device that you want to alert you when you receive a call. Note - If you assign the ringer to a sound card and plug an analogue headset into your computer, you cannot hear the ringer unless you are wearing the headset. Call Control & Phone Features Extension mobility Login and Logout

Click the SERVICES key (8) Select Extension Mobility. Enter your User Name (6 digit extension number) Enter your Pin (12345) Click Submit To log out, choose Services > Extension Mobility > Logout.

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Cisco IP Communicator

Making a Call Using the numeric keypad, key a number or left click the number buttons in the Communicator GUI. Press Enter or left click the Dial softkey.

Answer a call

Press Ctrl + Shift + A Click the Speaker, headset button or Answer softkey

Answer a Second Call Appearance

Click the Answer soft key or click the line appearance that is ringing. The first call will automatically be placed on Hold

To resume a call: Double left Click the call you wish to resume

Mute a Call While on a call, you can mute the call to prevent the party you are speaking to hearing what you or someone else in the room is saying.

Press Ctrl + T or Click the mute button

To toggle mute off, press Ctrl + T or the Mute button again

Place a call on hold

Left click the call to be held Click Hold

To resume a call: Left click the call to be taken off Hold Click Resume

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Cisco IP Communicator

Transfer

Click the Transfer key Using either the numeric keypad or communicator GUI, dial the number to which you are transferring the call, Press Enter Blind Transfer

As soon as the dialled number starts ringing click the Transfer softkey again

Announced Transfer

When the party answers, announce the call and Click the Transfer softkey

Cancel the Transfer

Click End Call followed by Resume softkeys

Direct Transfer

Click the current Held call Click the DirTrfr softkey

The two calls connect to each other and drop you from the call. Note - If you want to stay on the call with the callers, click the Join softkey instead. Conference Call

During a call, click the Confrn key

This opens a new line while putting the other party(ies) on hold. Place a call to the new party. When the call connects press the Confrn key again to add this party to the conference call. Repeat the first three steps to add another caller.

Conference Party List

Click the ConfList softkey

To update the list of conference participants:

Press the Update softkey.

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Cisco IP Communicator

Conference controller: While viewing the conference list, locate the participant listed at the bottom of the list with an asterix (*) next to the name

Remove a participant

While viewing the conference list, highlight the participant and click the Remove softkey

Drop Participant

While viewing the conference list, click RmLstC softkey

Forward all calls

Click the CFwdAll softkey Dial the number to which you want to forward all calls To cancel click the CFwdAll key To forward all call directly to Voicemail click the CFwdAll softkey then the Messages button

Pickup To answer a call for someone else in your group Click the Pickup softkey to view the incoming call. Note - You may need to press the More softkey option to get to access Pickup

idivert

Click the Answer softkey to connect the call

Clicking the iDivert key with an incoming call will send the call directly to your coverage point e.g. Voicemail / Assistant.

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Cisco IP Communicator

Directories In addition to Quick Search, a series of Directories can be accessed by clicking the Directories Menu button. Corporate

Use the keyboard to enter a full or partial name and click Search softkey Select the listing and click Dial Dialling from Corporate Directory while on a call Follow the above to find a number Scroll to a listing and press Dial Choose a menu item to handle original call Hold Puts the first caller on hold and dials the second Transfer Initiates a Transfer, dialling the selected number Conference Initiates a conference, dialling the selected number End Call disconnects the 1st call and dials the 2nd

Personal address book (PAB) The personal directory feature contains your personal address book (PAB) and fast dials.

Click the Directories button Select the personal Directory Enter your User ID and Pin Click Submit Add, edit and delete entries to your PAB and fast dials

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Cisco IP Communicator

Call log

Click Directories followed by either: Missed Calls Placed Calls Received Calls

Each will store up to 100 numbers To display details for a single record: Select a call record by clicking Click Details softkey

Dial from a call log:

With the call record selected, Press Dial

Logging In to the User Options Web Pages Click the Menu button (or right-click Cisco IP Communicator), and choose Cisco User Options. Enter the user ID and default password provided by your system administrator. The next steps you take depend on the call-processing server release with which your Cisco IP Communicator interacts: For Cisco Unified Communications Manager Release 5.x and later:

From the CCMUser menu, choose User Options > Device. Select the device name that corresponds to Cisco IP Communicator After you make your selection, use the buttons at the bottom of the window to access settings appropriate for your device When finished, click Log Off to exit

For Cisco Unified Communications Manager Release 4.x:

From the general menu, select your device type from the Select a Device drop-down list After you make your selection, a context-sensitive menu appears with options appropriate for your device type. (If you do not see your device type listed, see your system administrator.) When finished, click Log Off to exit.

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