Etiquette

Overview
I. II. III. IV. Quiz Perfect Communication Etiquette Image Etiquette Dining Etiquette

Career Etiquette Quiz

Are the following questions True or False?

1. Business etiquette rules are the same for men and women 2. A professional does not say Honey and Sweetie in the business arena 3. Wear your name badge on the left shoulder area for easy reading 4. Introduce a junior executive to a senior executive

Career Etiquette Quiz Continued

Are the following questions True or False?

6. Do not attempt an introduction if you cannot remember names 7. Men should stand for introductions and handshaking, but women should remain seated 8. Identify yourself when you place a personal or professional phone call
See last slides for answers..

Perfect Communication Etiquette

Introductions & How to Address People

Introduce the most important person first , and the youngest person to the oldest Always use full names in front of others, and when making introductions Use a firm handshake when greeting someone Wait for the other person to instruct you to use their first name before you do so

Introduction Blunders Discussion

You forget someones name Your name is pronounced incorrectly Your boss forgets to introduce you You are not sure when to stand during introductions

Telephone Etiquette

Never leave a caller on hold for more than a minute If you need to speak to a co-worker who is on the phone, leave and try again later Dont listen in on co-workers phone conversations Use your speakerphone sparingly

Mobile Phone Etiquette

Mobile phone users should always be in a low-ring (minimum volume level available) / vibrate mode to keep the work environment from distraction. To ensure the effectiveness of meetings, attendees should always carry them on vibrate mode. When using a cellular phone in public, try not to bother others - keep it short and discrete

E-mail and Internet Etiquette

Include a clear and specific subject line Edit quoted text down to the minimum needed Read messages before sending them Check all spelling and grammar Do not curse, spam or use all CAPS Do not forward chain letters on work e-mail Do not use e-mail for any illegal or unethical purpose

E-mail and Internet Etiquette Continued

Do not rely on the privacy of e-mail - do not include subject matter you would be uncomfortable having your boss see When in doubt, save your message overnight and reread it in the morning before sending Use the BCC: option if you want to send an e-mail to several people at once to respect the privacy of your business associates Check E-mail regularly and reply promptly Only view websites from your work computer that are relevant to work

Thank you notes should be written and sent within 24 hours Stick with professional stationary Thank you notes may be sent to
References Clients Anyone who has gone out of their way for you

Conversation Topics
Always avoid discussing politics, religion, and gossip in professional settings Think twice about disclosing personal topics in the workplace (finances, problems etc.) Try not to be negative when discussing previous positions you have held Respect others opinions, even if you dont share their views Safer topics to discuss include: Weather News and Current Events Books, movies, music Anything non-controversial

General Office Etiquette Tips

Avoid: Conducting personal business during the day, save it for lunchtime (phone calls, internet use) Using offensive language Asking co-workers personal questions Abusing resources to which you have access Knock the door before you enter into any of your superiors cabin Grooming in public Crying, shouting, or having emotional outbursts
Close your door or go to the restroom if you must

Gender Issues

To avoid sexist stereotyping assume equal gender status Whoever gets to the door first should hold it for the other person Both men and women should rise to greet a guest whom you are meeting for the first time Whoever invites a colleague or client to a business lunch pays for it

Image Etiquette

Dress
When in question about how to dress in the workplace, examine how your superiors dress, and imitate that In general, professional dress includes:
Neatly groomed hair and nails (men & women) Well-maintained clothing Shirts that are not revealing or sleeveless Polished and closed-toe shoes If wearing trousers or slacks, wear hosiery or socks that cover ankles when sitting Minimal jewelry and conservative makeup No excessive piercings or tattoos that show

What to avoid on Dress-Down Days

Sweatpants or Sweatshirts Sneakers Tank Tops Ripped or worn jeans Spaghetti straps, low-cut or revealing shirts Thongs, backless shoes, or sandals without hose Skirts shorter than 3 above the knee Baseball caps T-shirts (except solid colors with no logos)

Dining Etiquette

Label the Following:

4 3 7 8

12

13 14

10 11

5 1
Bread and butter plate Butter spreader Dessert Fork Dessert Spoon Salad Fork Dinner Fork Dinner Knife

2 6
Napkin Place Plate Salad Knife Soup Spoon Water Goblet Wine Glass Sherry Glass

Dining Etiquette Tips

General:
Dont chew gum at the table Do keep elbows off the table Do keep polite conversation Follow the lead of you host when eating, and use silverware from the outside-in

Before Meal:
Do place napkin on your lap as soon as you are seated Dont wipe off the tableware if it is soiled - ask the server for a new one Dont wear an excessive amount of lipstick at the table- it looks unattractive on the rim of a glass or on the silver

Dining Etiquette Tips

During Meal:
Do taste the food before seasoning Do eat quietly Pass food platters from left to right Dont request seconds; accept them only if they are offered Dont dunk your food Do butter bite-sized portions of bread/rolls as you eat them

Dining Etiquette Tips

During Meal Continued...
Pass salt and pepper as a set Wait for everyone at your table to be served before beginning to eat Do remember to say please and thank you frequently Dont ever put liquid unto your mouth if it is already filled with food Do cut your food one or two pieces at a time Do take a manageable mouthful and chew with a closed mouth Do wipe your fingers and your mouth frequently with your napkin - use the corner of the napkin and blot at your mouth

After Meal:
Dont push back your plate when finished

The Meal
Appetizer Course Soup Course
Soup spoon should be filled from its far side and poured gently into the mouth with the near, using the side of the spoon

Fish Course
When applying lemon, squeeze the lemon with your right hand, using your left hand as an umbrella to protect dinner partner Hold the fish fork in your left hand and the fish knife in your right hand and the fork tines down with silver straight across the plate

The Meal
Meat Course
Use the appropriate knife and fork, it is not appropriate to spoon up sauces, etc. Rest the knife and fork on the edge of the plate when not in use, with the knife blade turned toward the meal

Salad Course
(Europeans enjoy the salad course after the meat course as a palate cleanser)
Use the appropriate knife and fork Cut salad into one or two bite-sized pieces at a time

The Meal
Dessert Course Coffee Course
Coffee, sparkling waters, and liqueurs Often served from a coffee table in an adjoining room

Power Lunches
When having lunch with your boss, you must balance professionalism with social skills First Impressions Be on time. When seated, unfold your napkin and place on your lap. If you need to leave the table during lunch, place your napkin on your seat. Table Talk Stay focused and listen, answering questions clearly. Thank him/her for inviting you and break the ice by discussing safer topics (discussed later). Avoid speaking negatively about anything.

Power Lunches Continued

Ordering
Pick up your menu when your boss does. Follow the lead of your boss when deciding on appetizers, etc. Select affordable, easyto-eat foods. Mineral water is a better choice than a soft drink or alcohol. If your boss is drinking, you may have one glass of wine.

Manners
Always use your best manners and when in doubt, watch your boss for clues.

After Hours Etiquette

Although these events may be informal, your behavior will still be observed closely Avoid improper behavior such as drinking too much, inappropriate conversation, anti-social conduct Find out if dates are allowed Brush up on introduction skills Extend yourself (network if appropriate) Remain standing as much as possible Eat before you go Express appreciation after the event to the host/hostess

Etiquette Quiz
Are the following questions True or False?

1 2 3

Business etiquette rules are the same for men and women TRUE A professional does not say Honey and Sweetie in the business arena TRUE Wear your name badge on the left shoulder area for easy reading FALSE
Wear your name badge on your RIGHT shoulder so when you shake hands with someone, it is clearly visible

Etiquette Quiz Continued

Are the following questions True or False?

4 5

Introduce a junior executive to a senior executive TRUE You would introduce the two parties, addressing the senior
executive first

Do not attempt an introduction if you cannot remember names FALSE

If you do not remember names, just be honest and say something like, Please tell me your name again. This happens to everyone.

Men should stand for introductions and handshaking, but women should remain seated FALSE All parties should stand for introductions and handshaking

Etiquette Quiz Continued

Are the following questions True or False?

7 Identify yourself when you place a personal or professional phone call TRUE 8 It is OK to forward chain letters on your work e-mail account FALSE In some workplaces this can be grounds for dismissal

Best of Luck!