Source of All Statistics

TABLE OF CONTENTS
Executive Summary United Kingdom Internet Usage Online Activities Advertising Spend Internet Advertising Paid Search Display Advertising Mobile Marketing Social Media Europe Internet Usage Internet Advertising Social Media 14 15 16 3 4 5 6 7 8 9 10 2
France Overview
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17
20 23 26
Spain Overview Belgium Overview About WSI
UK & EUROPE
Executive Summary
Despite Economic Turmoil, Digital Ad Spending on the Rise; Mobile Marketing to Spike in 2012
As Europe continues to struggle with a stubborn sovereign debt crisis, the regions online ad spending is actually prospering, despite the difficult general economic environment. Given the harsh fiscal climate, however, total media ad spending is not expected to rise substantially. As a result, Europes still burgeoning online ad spending market will take a greater share of total ad spending and remain one of the only growing forms of ad spend. Overall, market conditions in Europe highlight the importance of and place more emphasis on forms of Internet marketing and communication. In similar fashion to the past few years, Internet advertising formats such as paid search, display ads and social media marketing experienced an increase in spending among UK and European Marketers in 2011, continuing the shift away from offline advertising like newspaper, radio and television. Recent statistics suggest that this trend will continue through 2012 and beyond. A relative newcomer to online advertising, mobile marketing exploded in 2011 and all signs indicate that it will become one of the leading forms of Internet ad spending in the very near future. The use of smartphones and tablets is increasing so rapidly that, in most European countries, over 90% of the population operates a mobile device. As people get more comfortable searching and interacting on the go, the Internets landscape is once again changing, and mobile marketing is certainly at the forefront. This Internet Marketing Trends Report is a brief summary of the current online marketing stats and patterns in the UK and Europe, as well predictions for the next few years. Specifically, the report covers Internet usage and penetration, advertising spending, Internet marketing, social media trends and activities and the expansion of mobile marketing.
Copyright 2012 by Research and Management
Page 2
WSI Internet Marketing Trends Report 2012
UNITED KINGDOM
Internet Usage
UK Internet Users by Age and Gender

The majority of the UKs online
population is between the ages of 1644 (57%) 17% of UK Internet users are between the ages of 16-24, 20% are between 25-34 and another 20% are between 35-44 The third highest share of UK Internet users is the 45-54 age bracket at 19%
UK Internet Users and Penetration

The UKs Internet use is still on the
rise, with a projected increase of 1.2 million people from 2011 to 2012 By 2016, the number of UK Internet users is expected to climb to 50.4 million, which would be an increase of 9 million users over the five year period between 2011-2016 The percentage of the UKs overall population who uses the Internet is also increasing; by 2016, almost 80% of the UK is projected to be using the internet
Page 3
UNITED KINGDOM
Online Activities
Online Services Used by UK Internet Users

Facebook is the most popular online activity among Internet users in the UK (65% of respondents) YouTube is the second most popular online activity among Internet users in the UK (50% of respondents in February 2012) Twitter is the distant third most popular online activity among Internet users in the UK (only 23% of respondents in February 2012) Other popular online activities among Internet users in the UK include MoneySavingExpert.com, Windows Live, LinkedIn and Google+
Top Ten Websites Among UK Internet Users

Google UK is the most popular site in the UK with 9.67% market share of visits in December 2011 The next most popular site is Facebook (7.58% share) YouTube ranked in third place (3.41%) and eBay UK in fourth (1.81%)
12 10 8 6 4 2 0
Top 10 Websites Among UK Internet Users, Dec 2011
Source: Experian Hitwise, Jan
Other sites listed in the top ten include Windows Live mail, MSN UK, BBC News and Yahoo! UK and Ireland
Copyright 2012by Research and Management
Page 4
UNITED KINGDOM
Advertising Spend
UK Ad Media
Spending,
by
Ad spending in the UK is heading into a period of low growth (only 2% change is expected). Internet ad spending in the UK in 2012, however, is projected to climb by 11.3% over 2011s final ad spend of 3,772 million Conversely, press ad spending, which has been on a steady decline since 2009, is expected to drop from 3,307 million in 2011 to 3,012 million in 2012 (a 9% drop). Radio ad spending is also projected to take a 1% hit in 2012 TV and cinema ad spending project to hold steady, with 1.5% and 0% growth rates
UK Display Ad Revenue Share, by Industry

According to the Interactive Advertising Bureau, the finance industry led 2011 in online display ad revenue, with a 15.6% share Ranked a close second in online display ad revenue for 2011 was the consumer goods industry, which held a 14.5% share Other industries with a significant share of 2011s display ad revenue included entertainment and the media (12.4%), travel and transport (10.3%) and retail (9.7%)
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UNITED KINGDOM
Internet Advertising
Steady Increase in Online Ad Spending

eMarketer predicts that 5.09 billion
will be spent advertising online this year in the UK, a 12% increase over 2011 According to the same study, 6.22 billion will be spent advertising online next year (11% increase) This growth is expected to continue into 2014, when 6.72 billion will be spent advertising online (an increase of 10% over 2013)
7 6 5 4 3
15% 4.1
Source: eMarketer, Nov 2011
UK Online Ad Spending, 2010-2014 ( billions and % change)

6.72 6.2 5. 4.5 11% 11% 12% 10%
2 1 0 2010 2011 2012 2013 2014
Internet Advertising to Take Lead Share of Total UK Ad Spend

35% of total advertising spending in the UK is expected to be allocated toward online advertising in 2012, which would give it the leading share by 7% over TV (28%) Press is expected to garner the third largest share of ad spend (25%), while the remainder will be divided among outdoor, radio and cinema
Projected UK Advertising Spend Share, by Media, 2012 (% of total)

3.5 1.5% 7% 35% 28% 25%
Internet Press TV Outdoor Radio Cinema
Page 6
UNITED KINGDOM
Paid Search Remains Leading UK Online Ad Spend Format
Paid search advertising is expected to increase at a compound annual growth rate (CAGR) of 9.7% over the next few years and will climb to nearly $6 billion by 2015 In 2012, paid search advertising spend is projected to reach $4.45 billion, which would be an 11% increase of 2011 Overall, paid search advertising will continue to hold more than a 50% share of total UK online ad spending. By 2015, the next closest share is expected to be held by display advertising (a 27% share)
Paid Search
Industries Using Search Advertising in the UK

UKs paid search spending share is still dominated by one device, with computers holding a share of over 90% A noticeable trend is occurring as both smartphones and tablets are rapidly taking an equal portion of the paid search spending share away from computers As the overall usage of smartphones and tablets steadily rises, more searches will be conducted on these devices, which means the trend will likely continue into 2012 and beyond
Copyright 2012 by Research and Management Page 7
UNITED KINGDOM
Display Advertising
UK Continues to Spend More on Display Advertising

According to eMarketer, display ads spending share in the UK will experience small but steady growth in 2012, rising from 23.7% to 24.8% Display ad spending in the UK is expected to increase its share all the way to 26.6% by 2015, nearly a full 3% jump from 2011
Source: eMarketer, Nov
UK Display Ad Spending Share, 2011-2015 (by %)
27 26 25 24 23 22 2011 2012 2013 2014 2015 (%)
Video Advertising Experiences Rapid Growth

Display more specifically, video advertising will experience the highest growth rate among all UK online ad spending by a significant margin In 2012, eMarketer forecasts that video advertising spend will experience 70.7% growth, which is more than 50% higher than the second highest projection (email at 17.9%) The growth of video advertisings spend is predicted to drop slightly over the next few years, but its expected growth rate of 45.2% for 2015 is still extremely high and indicative of a powerful trend
UNITED KINGDOM
Mobile Marketing
Mobile Advertising Takes a Larger Budget Share

In 2011, 29% of UK marketers will spend 6-10% of their total digital budget on mobile advertising This is a considerable increase over the 13% that said they would allocate that share toward mobile advertising in 2009 13% of marketers will spend 1120% of their total digital budget on mobile advertising this year, while 6% of respondents said that 21-40% of their budget will be spent on mobile
Mobile Advertising Spending Will Soar in the Next Few Years

Mobile advertising spending saw a slight increase between 2009 to 2010 but is expected to jump even more over the coming years In 2010, 49.8 million was spent on mobile advertising in the UK, a 12.2 million increase over 2009 This number is expected to surge by 2014 with an estimated 285 million to be spent on mobile advertising in the UK
UNITED KINGDOM
Social Media
More People Using Social Networks in the UK

This year, more than half of all Internet users (52.6%) in the UK will be on the social networks totaling to 24 million people
In 2012, 55.3% of the online population will be using social networking sites (25.9 million)
27.7 million people will use social networks in 2013 and by 2014, almost 60% of the UK online population will become social network users
Social Networks Are Being Used Several Times a Day

Social network usage is becoming a daily activity in the UK 69% of UK social network users said they use social network sites several times or at least once a day 21% of respondents use social networks several times or once a week, whereas 7% use social networks several times or once a month
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UNITED KINGDOM
Social Media
Most Popular Social Networks in the UK

The #1 social network in the UK is Facebook with 33.1 million unique visitors, reaching 76.3% of the population The 2nd most popular social site is Windows Live with 6.8 million unique visitors (15.8% reach)
Twitter came in 3rd place with an 11.6% reach (5 million visitors)

Other popular social networks include LinkedIn (4th), MySpace (5th) and Bebo (6th)
Trust for Social Networks, Forums, Blogs & Reviews

19% of consumers between the ages of 18-34 in the UK, Canada and USA said they trust information found on social networks Meanwhile 14% of those in the same age bracket said they trust online forums, blogs, reviews and chat rooms Overall, consumers agreed they had more trust in social networks (12% of respondents) than online forums, blogs, reviews or chat rooms (8% of respondents)
UNITED KINGDOM
Social Media
Brand Categories That Social Media Users Are Interested In

23% of Internet users in the UK are interested in engaging with entertainment, film and music brands using social media Clothing brands is the second most popular category for social media users to engage with (17%) 16% of respondents said they are interested in engaging with food and drink brands, while 14% said the same about sports brands Other industries mentioned in the study are retail, leisure, travel, technology and cosmetics
Reasons People Follow a Company or Brand Online

Receiving discounts and special offers is the most popular reason people follow a company on social media sites (50% of respondents) 48% of respondents said they follow companies/brands to receive news about them Loyalty is another major reason with 39% saying they follow a company because they are a customer of that brand
UNITED KINGDOM
Social Media
Companies Using Social Media for Engagement

According to eMarketer, more than half of UK companies (53%) use social media to a certain extend to engage audiences More than a quarter of respondents (26%) said they aggressively use social media to engage customers
Goals for Social Media

Branding was a top objective for UK companies to use social media marketing in 2010, according to 72% of respondents 53% of UK companies said they use social media to drive more traffic to their web properties Lead generation (35%) and direct online sales (19%) were other social media objectives
Social Network Ad Spend

185 million will be spent advertising on social networks this year, taking 5% of total ad budgets By 2012, marketers will spend 275 million on social network advertising (6% of total budget)
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EUROPE
Internet Usage
European Online Population Growing

In 2010, 429 million people were online in Europe, and this year this number is expected to increase to 457 million
This growth is projected to continue next year, as 483 million people in Europe will become Internet users
The European online population is expected to reach 509 million in 2013, 530 million in 2014 and 547 million by 2015
Internet Users in Select European Countries

According to eMarketer, half of the entire European population were Internet users in 2010 Internet user penetration in Europe will increase to 55% this year and 58% in 2012 As the European online population continues to grow in 2013, user penetration will increase to 61% This trend will continue as Internet user penetration reaches 63% in 2014 and 65% in 2015
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EUROPE
Internet Advertising
Marketers Plan to Spend More Advertising Online

In 2010, 94% of respondents said they planned to increase their online advertising spending This year, 93% of marketers plan to spend more money advertising online over previous years
Online Ad Spend in Europe

In 2011, $18.7 billion will be spent advertising online in Western Europe, while Eastern Europeans will spend $3.2 billion on the same Next year, marketers will spend $20.9 billion (Western Europe) and $3.7 billion (Eastern Europe) advertising online
The Growth Continues

In 2012, online ad spending growth will reach its highest in the last few years (17.5% in Eastern Europe and 12.1% in Western Europe) Online advertising is expected to increase by 12.9% and 8.1% in Eastern and Western Europe respectively in 2013
By 2014, online ad spend growth will reach 20.5% in all of Europe

EUROPE
Social Media
Social Network Users in Europe Increasing

This year, 100.1 million people in Europe will become social network users (half of all European Internet users) In 2012, 54.5% of Internet users in Europe will become social network users (112.1 million) By 2013, 123.1 million people will use social networks in Europe (58.2% of the online population) Social network users will continue to grow to 133.1 and 141.9 million in 2014 and 2015 respectively
Top 2 Social Networks

Facebook appears to be the #1 social network in major European countries (60-96% of respondents) In the Netherlands, Hyves is the #1 social network according to 82% of respondents The 2nd most popular social networks in Europe range between several region-specific sites such as TuentiAdictos, Copains davant, Nasza-klasa.pl and studiVZ
Page 16
EUROPE
France
Internet Ad Spending Share in France

TV and press advertising still take up a fair share of total advertising dollars in France Internet advertising took a 12% share of total advertising budgets in 2010, surpassing outdoor and cinema ad spend, as reported by the Interactive Advertising Bureau France (IAB France)
Internet Ad Spend Grows to Become Second Highest

Internet advertising spending in France has consistently increased over the years and the trend will continue in 2012 According to ZenithOptimedia, $2,125 million was spent advertising online in 2009 in France As the 2nd strongest channel in terms of ad spend, Internet advertising will see $2,778 million in spending in 2012, surpassing magazine, outdoor, newspaper, radio and cinema ads
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EUROPE
France
Online Ad Spend Increases

eMarketer has similar predictions regarding online ad spending increases in France According to an eMarketer study, this year, 2.05 billion will be spent advertising online, a 7% increase over 2010 Online ad spend will increase by 8% in 2013 (2.42 billion) eMarketer predicts that by 2014, 2.61 billion will be spent advertising online in France
More Dollars Spent on Paid Search and Display

In 2010, $1,510 million was spent on paid search advertising in France, while $894 was allocated toward online display ads This year, paid search ad spend will reach $1,624 million, while display ad spend will decrease slightly to $870 million However, display advertising will rise again in 2012 to $920 million Next year, social media and mobile advertising will increase as well to $162 and $118 million respectively
Page 18
EUROPE
France
Social Network Users in France Increases

20.4 million people in France will become social network users this year, a 14.6% increase over 2010 This equates to 51.2% of all Internet users and 31.3% of the countrys entire population In 2012, the social network population will increase to 22.7 million (11.4% change and 55.9% of all Internet users) By 2015, an estimated 43.9% of the countrys entire population (29.1 million people) will become social network users
Most People Use Social Networks on a Daily Basis

Visiting social networking sites is becoming a daily activity in France The majority of social network users (68%) said they use social sites several times or once a day 23% of respondents said they use social networks several times or at least once a week Only 9% of users said they visit social networks several times or once a month
EUROPE
Spain
Internet Advertising Surpasses Newspaper Ad Spend in Spain

Internet advertising spending will almost double over 3 years from $916 million in 2009 to an estimated $1,674 million in 2012 Next year, online advertising will surpass newspaper ad spend by $122 million, making it the 2nd strongest advertising channel Overall, more money will be spent on Internet advertising over newspaper, radio, magazine and outdoor advertising
Online Ad Spend Continues to Increase

Similarly, eMarketer reports that Internet advertising spending will increase by 10% next year to reach 0.88 billion According to the same study, online ad spend will rise again by 8% in 2013 to reach 0.96 billion By 2014, 1.02 billion will be spent on Internet advertising, a 7% increase over the previous year
Page 20
EUROPE
Spain
Paid Search and Display Ads Remain a Focus

This year, marketers in Spain will allocate $589 million toward paid search advertising and $289 million for online display ads Next year, both numbers are projected to increase to $672 million for paid search and $376 million for display ads Interestingly, mobile ad spending will see a considerable increase next year, from $78 million in 2011 to $121 million in 2012 Social media advertising will also see increase though incrementally
Industries Leveraging Online Display Advertising

14% of total display ad spend share in Spain comes from travel and tourism companies Companies within the telecom industry take up a 13% share of total online display ad spend, while automotive companies consume a 12% share of the same Other industries using display ads include educational businesses, financial services and public/private services
EUROPE
Spain
Social Networking Grows in Popularity in Spain

This year, 15.5 million people in Spain will use social networking sites (33.1% of the population) In 2012, 2 million more people will become social network users and in 2013, another 2 million will use social networking sites By 2015, almost half (46.9%) of the population will use social networks (22.6 million people)
Approximate Time Spent on Social Network Sites

26% of social network users in Spain spent about 1-3 hours on Badoo, while 37% spent the same amount of time on Facebook in September 2010
23% spent 1-3 hours on hi5 and MySpace each, while 35% spent 13 hours on LinkedIn The majority of those surveyed in this study (ranging between 3284% of respondents) spent under 1 hour on social networking sites in general
Page 22
EUROPE
Netherlands
The Netherlands Has the Most Daily Internet Users in Western Europe
According to eMarketer, 76% of respondents in the Netherlands said they use the Internet on a daily basis, an increase over the 53% that stated the same in 2005 This places the Netherlands as the #1 country in Western Europe for daily Internet usage with the UK in 2nd place (66% of respondents)
Popular Online Activities in the Netherlands

As of September 2010, portals were ranked as the #1 web category among Internet users in the Netherlands with an average of 433.7 minutes per visitor
Instant messenger was another popular online activity (410.8 minutes per visitor) Approximately 209 minutes were spent on social networking sites by a visitor during September 2010 Email came in 4th place with an average of 209 minutes per visitor
Page 23
EUROPE
Netherlands
Internet Ad Spend Will Surpass TV Ad Spend

Between 2005 and 2009, Internet advertising in the Netherlands drastically soared with an increase of $954 million (from $136 million to $1,090 million) Next year, online advertising spending is expected to increase again to $1,269 million surpassing TV ad spending ($1,103 million) More money will be spent advertising online over TV, outdoor, radio and magazine ads
More Money Will Be Spent on Search Advertising

This year, 356.4 million will be spent on search advertising, a 3.2% change over 2010 Meanwhile, 294.6 million will be spent on other Internet/digital advertising in the Netherlands In 2012, search advertising revenues will rise by 6.5% to reach 379.7 million By 2013, an estimated 416.3 million will be spent on search advertising (9.6% increase)
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EUROPE
Netherlands
Social Media Activities in the Netherlands

Among the online population in the Netherlands, 47% said they are members of a social network Meanwhile, 30% of respondents uploaded a video to YouTube during a one-month period 5% of Internet users said they update their social networking status or profile daily
Social Networks Used for Customer Acquisition

Companies are finding successful use of business social networks to get new customers Almost half (48%) of companies in the Netherlands said they successfully use business social networks for customer acquisition Other European countries mentioned in this study include UK with 33% of companies using social media to acquire customers, France (33%) and Spain (50%)
Page 25
ABOUT WSI
WSI leads the global Internet industry offering best of breed digital marketing solutions to suit the needs of multiple industries. The company has the worlds largest Internet Consultants network across 80 countries with its head office in Toronto, Canada. WSI Consultants have helped thousands of businesses realize their online marketing potential. By using innovative Internet technologies and advanced digital marketing strategies, businesses can have a WSI Digital Marketing Plan tailored to their individual needs to elevate their Internet presence and profitability to new levels. With the support and cooperation of its customers, franchise network, employees, suppliers and charitable organizations, WSI aims to help make child poverty history through its global outreach program (www.makechildpovertyhistory.org). For more information about WSIs offerings and business opportunities, please visit our website at www.wsiworld.com. The information herein is the property of Research and Management Corporate (RAM). Each WSI franchise office is an independently owned and operated business., for more information please contact -
David Duncan 0845 345 2592 david@wsigotwebsolutions.com

2012 RAM. All rights reserved.

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TABLE OF CONTENTS

Spain Overview Belgium Overview About WSI

Copyright 2012 by Research and Management

WSI Internet Marketing Trends Report 2012

UK Internet Users by Age and Gender

UK Internet Users and Penetration

Copyright 2012 by Research and Management

WSI Internet Marketing Trends Report 2012

Online Services Used by UK Internet Users

Top Ten Websites Among UK Internet Users

Top 10 Websites Among UK Internet Users, Dec 2011

Source: Experian Hitwise, Jan

Copyright 2012by Research and Management

WSI Internet Marketing Trends Report 2011

UK Display Ad Revenue Share, by Industry

Copyright 2012 by Research and Management

WSI Internet Marketing Trends Report 2012

Steady Increase in Online Ad Spending

Source: eMarketer, Nov 2011

UK Online Ad Spending, 2010-2014 ( billions and % change)

2 1 0 2010 2011 2012 2013 2014

Internet Advertising to Take Lead Share of Total UK Ad Spend

Projected UK Advertising Spend Share, by Media, 2012 (% of total)

Internet Press TV Outdoor Radio Cinema

Copyright 2012 by Research and Management

WSI Internet Marketing Trends Report 2012

Industries Using Search Advertising in the UK

WSI Internet Marketing Trends Report 2012

UK Continues to Spend More on Display Advertising

Source: eMarketer, Nov

UK Display Ad Spending Share, 2011-2015 (by %)

27 26 25 24 23 22 2011 2012 2013 2014 2015 (%)

Video Advertising Experiences Rapid Growth

WSI Internet Marketing Trends Report 2012

Mobile Advertising Takes a Larger Budget Share

Mobile Advertising Spending Will Soar in the Next Few Years

WSI Internet Marketing Trends Report 2011

More People Using Social Networks in the UK

Social Networks Are Being Used Several Times a Day

Copyright 2011 by Research and Management

WSI Internet Marketing Trends Report 2011

Most Popular Social Networks in the UK

Twitter came in 3rd place with an 11.6% reach (5 million visitors)

Trust for Social Networks, Forums, Blogs & Reviews

WSI Internet Marketing Trends Report 2011

Brand Categories That Social Media Users Are Interested In

Reasons People Follow a Company or Brand Online

WSI Internet Marketing Trends Report 2011

Companies Using Social Media for Engagement

Goals for Social Media

Social Network Ad Spend

Copyright 2011 by Research and Management

WSI Internet Marketing Trends Report 2011

European Online Population Growing

Internet Users in Select European Countries

Copyright 2011 by Research and Management

WSI Internet Marketing Trends Report 2011

Marketers Plan to Spend More Advertising Online

Online Ad Spend in Europe

The Growth Continues

By 2014, online ad spend growth will reach 20.5% in all of Europe

WSI Internet Marketing Trends Report 2011

Social Network Users in Europe Increasing