A Project report on Corporate Selling & Feedback of HCL Infosystems

Submitted to:Mrs. Astha Sharma (Asst. prof) Ms. Saina jain (Asst. prof)

Submitted by:Pushpak Jain 06613401710

Ideal institute of management and technology and school of law (Affiliated to Guru gobind singh Indraprastha University, Delhi) 16X, karkardooma institutional area 110092

EXECUTIVE SUMMARY

HCL Infosystems, India's premier information enabling and integration company, has received the ISO 9001:2000 certification specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product and services that meets customer and applicable regulatory requirements. ISO 9001:2000 also aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. The menu of HCL Insys global services broadly covers IT consulting and professional services in the area of vertical applications, technology integration, ERP implementation and software development. This also includes a complete portfolio of systems and network services for development. This also includes a complete portfolio of systems and network services for Facilities Management, Helpdesks, Sysytems Supports and network and Internet Implementation.

HCL Insysglobal customers include Samsung, Government of Singapore, and AMAL insurance Jurong Port in Singapore and Malaysians BSN commercial bank, SIA, DBS bank, Maybank life assurance charted semiconductors. Today the company has aligned its operations into five entities that offer seamless linkages for the customers seeking entry into the wired world through total the. Integration solution ands services.

HCL Infosystems focuses on the ever-growing segment in Imaging, Telecom and Communication products solutions and services. Now it has an exclusive sale and support partnership with Toshiba Corporation, Japan, for sales and servicing of its imaging and photocopier products. HCL Infosystems product portfolio covers a range of other office automation and communication products through alliances with world leaders.

The Managed Network Service offerings for corporates include VPNs, ASP offerings, Co Location/ hosting, CDNs, security, corporate internet telephony solutions, technical and consumer help desks, 24/7 Network Operations Centre monitoring and a host of value added networking services. Consumer services include dialup PSTN/ISDN Internet access, Valufon calling cards and VoIP telephony devices.

OBJECTIVES OF THE STUDY

Management Objective

To fuel initiative and foster activity by allowing individuals freedom of action and innovation in attaining defined objectives.

People Objective

To help HCL Insys people share in the companys success, which they make possible; to provide job security based on their performance; to recognize their individual achievements and to help them gain of satisfaction and accomplishment from their work.

Core Values

It is uphold the dignity of individual It is honour all commitments It is committed to quality, Innovation and growth in every endeavor It is responsible Corporate Citizens.

QUESTIONNAIRE Name Designation Address Contact No. ____________________________________ ____________________________________ ____________________________________ ____________________________________

1. Do you use computers for your business purpose? a.) Yes b.) No

2. What type of computers do you use? a.) Branded b.) Assembled

3. What brand computers do you use? a.) HP b.) HCL c.) acer d.) Others

4. What is the number of installed desktops? a.) <15 b.) 15-50 c.) 50-75 d.) 75-200 e.) 200-500

5. What is the number of used servers? a.) 1 b.) 2 c.) 3-5 d.) >5

6. What is the number of installed laptops?

a.) b.) c.) d.)

1-5 5-15 15-30 >30

7. What is the brand used for laptops? a.) HCL b.) Toshiba c.) Lennovo d.) Others

8. Do you have AMC? a.) Yes b.) No

9. What type of company is having the AMC? a.) Regional office of the company b.) Any other local player

10. Are you facing any problem with current used product line? a.) Yes b.) No c.) Not yet

11. How do you find the HCL products? a.) OK b.) Good c.) Satisfactory d.) Outstanding e.) Not tried yet

12. Do you want to know more about HCL products? a.) Yes b.) No