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A STUDY ON QUALITY OF WORK LIFE IN GOMI REAL IT (P) LTD, VADAPALANI, CHENNAI
By

REVATHI. M (REG NO: 80510601073)

A PROJECT REPORT Submitted to the FACULTY OF MANAGEMENT STUDIES In partial fulfillment of the requirements for the award of the degree of MASTER OF BUSINESS ADMINISTRATION

ANNA UNIVERSITY OF TECHNOLOGY

TIRUCHIRAPPALLI-620 024 JULY - 2012

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BONAFIDE CERTIFICATE
Certified that this final project report A STUDY ON QUALITY OF WORK LIFE IN GOMI REAL IT(P) LTD, CHENNAI is the bonafide work of Ms.

REVATHI. M (REG NO: 80510601073) who carried out the final project work under my supervision and certified further, that to the best of my knowledge the work reported here in does not form part of any other project report or dissertation on the basis of which a degree of award was conferred on an earlier occasion on this or any other candidate.

Guide

Head of the Department

Viva-Voce held on _______________

INTERNAL

EXTERNAL

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DECLARATION

I hereby declare that the project entitled

A STUDY ON QUALITY

OF WORK LIFE IN GOME REAL IT(P) LTD IN CHENNAI is

submitted to Anna University of Technology, Tiruchirapalli, in partial fulfillment of MBA during the year 2010-2012. It is the record of original work done by me, under the guidance of Ms.R.Rajeshwari, MBA, Assistant Professor Department of Management Studies, Dhanalakshmi Srinivasan Engineering College, Perambalur. It is assured that this study have not been submitted to any other University for the award of MBA degree.

Place: Perambalur Date:

REVATHI. M

ABSTRACT
The main aim of the project report titled A STUDY ON QUALITY OF WORK LIFE IN GOME REAL IT(P) LTD, CHENNAI is to analyze the level of satisfaction in the job and to identify the factors causing stress and effects of stress on work. The research is descriptive in nature. The research has been conducted with the help of primary data and secondary data. The primary data have been collected through questionnaires and through interview method. A sample size of 110 employees was chosen from the total population. The sampling method adopted was convenience sampling. The analyses used are percentage analysis, chi-square test, and correlation analysis. From the response of the employees it is found that most of the employees are satisfied with the Quality of Work Life.

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ACKNOWLEDEMENT
First of all, I record my heartfelt thanks to GOD ALMIGHTY who bestowed me his grace and strength to complete this project. I would like to thank our Chairman Shri. A. Srinivasan, Dhanalakshmi Srinivasan Group of Institutions for providing all facilities to do the Project work successfully. I express my special privilege and heartfelt thanks to Dr. C. Natarajan ME.,
Ph.D, Principal, Dhanalakshmi Srinivasan Engineering College, for his guidance

and encouragement. I would like to express my sincere gratitude to Dr. A. Chandrasekaran,

M.Com.,MBA.,M.Phil.,Ph.D., Head, Department of Management Studies,

Dhanalakshmi Srinivasan Engineering College. I am greatly thankful to Ms. R. Rajeshwari, MBA, Assistant Professor my internal guide for presenting me this opportunity and for extending constant and valuable guidance throughout the project work. I would like to express my deep sense of gratitude to GOMI REAL IT(P) Limited, Chennai, for giving me this opportunity to do the project, and for supporting me in all aspects and giving me valuable guidance. I wish to express my special thanks to my parents and to my friends for helping me to complete my project work. Finally I am thankful to all faculty members of the Department of Management Studies, Dhanalakshmi Srinivasan Engineering College, without whose continuous support, I would have not completed this project successfully.

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TABLE OF CONTENTS
CHAPTER

CONTENTS
List of Tables List of Charts

PAGE NO

CHAPTER 1
1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9

Introduction Introduction Industry Profile Company profile Need of the study Objectives of the study Scope of the study Limitations of the study Review of literature Research Methodology Data Analysis and Interpretation Analysis and Interpretation Findings, Suggestions and conclusion Findings Suggestions Conclusion Appendix Bibliography

1- 27
1 9 12 17 17 18 18 19 23 26 58 60 61

CHAPTER 2
2.1

CHAPTER 3
3.1 3.2 3.3

LIST OF TABLES
TABLE NO
2.1.1 2.1.2 2.1.3

TITLE
Table showing the percentage of employee on their basis of the gender wise classification Table showing the percentage of employee on their basis of experience classification Table showing the percentage of the employee on their basis of comfortable level with the job

PAGE NO
26 27 28

viii 2.1.4 2.1.5 2.1.6 2.1.7 2.1.8 2.1.9 2.1.10 2.1.11 2.1.12 2.1.13 2.1.14 2.1.15 2.1.16 2.1.17 2.1.18 2.1.19 2.1.20 Table showing the employees response towards managing work with their job Table showing the percentage of employee on their basis of time spent in the work Table showing the percentage of employee satisfaction in the team work Table showing the employees response towards quality of time being missed with family and friends Table showing the employees response towards loosing temper in the work place Table showing the effective measure to reduce the stress related to the job Table showing the training for reduce stress Table showing work get affected because of stress on your job Table showing the working condition in the organization Table showing the percentage of employee on their basis of satisfaction level with the working condition Table showing the training program helps to improve the relationship among the employee Table showing the respect from the superior Table showing the superior shows empathy to their fellow workers Table showing the opinion regarding the management & union relationship Table showing the relationship among employees Table showing the opinion about the superior relation with you Table showing the employer allow you to give suggestion 39 40 41 42 43 44 45 34 35 36 37 38 30 31 32 33 29

ix 2.1.21 2.1.22 2.1.23 2.1.24 2.1.25 2.1.26 2.1.27 2.2.1 2.2.2 2.3 Table showing the employees actively participate in the union Table showing the satisfaction with the inter-group relations Table showing job security in the organization Table showing the medical allowance provided by the organization Table showing the welfare facilities in the organization Table showing the agreement of the work Table showing the opinion regarding the decision making process Cross tabulation between work experience and work and life balance in life Cross tabulation between miss quality of time with family, friends and loosing temper at home or work Correlation analysis between time to spent work and effective measure to reduce stress 46 47 48 49 50 51 52 53 55 57

LIST OF CHARTS
TABLE NO
2.1.1 2.1.2 2.1.3 2.1.4 2.1.5

TITLE
Chart showing the percentage of employee on their basis of the gender wise classification Chart showing the percentage of employee on their basis of experience classification Chart showing the percentage of the employee on their basis of comfortable level with the job Chart showing the employees response towards managing work with their job Chart showing the percentage of employee on their basis of time spent in the work

PAGE NO
26 27 28 29 30

x 2.1.6 2.1.7 2.1.8 2.1.9 2.1.10 2.1.11 2.1.12 2.1.13 2.1.14 2.1.15 2.1.16 2.1.17 2.1.18 2.1.19 2.1.20 2.1.21 2.1.22 Chart showing the percentage of employee satisfaction in the team work Chart showing the employees response towards quality of time being missed with family and friends Chart showing the employees response towards loosing temper in the work place Chart showing the effective measure to reduce the stress related to the job Chart showing the training for reduce stress Chart showing work get affected because of stress on your job Chart showing the working condition in the organization Chart showing the percentage of employee on their basis of satisfaction level with the working condition Chart showing the training program helps to improve the relationship among the employees Chart showing the respect from the superior Chart showing the superior shows empathy to their fellow workers Chart showing the opinion regarding the management & union relationship Chart showing the relationship among employees Chart showing the opinion about the superior relation with you Chart showing the employer allow you to give suggestion Chart showing the employees actively participate in the union Chart showing the satisfaction with the inter-group relations 39 40 41 42 43 44 45 46 47 34 35 36 37 38 31 32 33

xi 2.1.23 2.1.24 2.1.25 2.1.26 2.1.27 Chart showing job security in the organization Chart showing the medical allowance provided by the organization Chart showing the welfare facilities in the organization Chart showing the agreement of the work Chart showing the opinion regarding the decision making process 48 49 50 51 52