SLOT OPERATIONS
MANAGING Casino
Slot Operations
B. Roger Pettersson
Nathanial Hammond
Disclaimer
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering
legal, accounting, or other professional service. If legal advice or other expert assistance is required,
the services of a competent professional person should be sought.
From the Declaration of Principles jointly adopted by the American Bar Association and a Committee of
Publishers and Associations
The authors are solely responsible for the contents of this publication. All views expressed herein are
solely those of the authors and do not necessarily reflect the views of the American Hotel & Lodging
Educational Institute (the Institute) or the American Hotel & Lodging Association (AH&LA).
Nothing contained in this publication shall constitute a standard, an endorsement, or a recommendation of the Institute or AH&LA. The Institute and AH&LA disclaim any liability with respect to the
use of any information, procedure, or product, or reliance thereon by any member of the hospitality
industry.
2009
By the AMERICAN HOTEL & LODGING
EDUCATIONAL INSTITUTE
800 N. Magnolia Avenue, Suite 300
Orlando, Florida 32803
The American Hotel & Lodging
Educational Institute is a nonprofit
educational foundation.
All rights reserved. No part of this
publication may be reproduced, stored in
a retrieval system, or transmitted, in any
form or by any meanselectronic,
mechanical, photocopying, recording, or
otherwisewithout prior permission of the
publisher.
Printed in the United States of America
1 2 3 4 5 6 7 8 9 10 13 12 11 10 09
ISBN 978-0-86612-342-6
Writers/Editors: Kelly Haughton
Dawn Nason
Tim Barto
Contents
Preface.................................................................................................. xii
1
3
6
12
15
21
22
23
Gaming Taxes.................................................................................................
26
36
49
51
IRS Reporting.................................................................................................
Recordkeeping Requirements......................................................................
Non-Gaming Areas.......................................................................................
57
58
59
63
63
vi Contents
AGA Code of Conduct for Responsible Gaming AGA Annual Survey
Responsible Gaming Education Week
66
72
81
83
99
103
104
104
104
Guaranteed Play............................................................................................
Video Reels.....................................................................................................
Transmissive Reels........................................................................................
Community Gaming.....................................................................................
Progressives....................................................................................................
107
107
108
108
109
112
113
113
113
114
Contents
vii
11
119
120
121
122
123
161
161
162
163
163
165
viii Contents
Using Reports................................................................................................. 169
Scheduling...................................................................................................... 187
The Staffing Guide Developing Employee Work Schedules
Motivation...................................................................................................... 190
What Is Motivation? Methods of Motivating Employees
15
201
203
203
205
Glossary................................................................................................ 209