TESCO INSIGHT UPDATE AUGUST 2012 Tesco offers petrol at 2008 prices
Motorists can save an incredible 50p per litre on the forecourt at Tesco. Britains biggest fuel retailer has launched an unbeatable promotion that offers motorists an incredible saving of up to 50p per litre on the forecourt. This means Tesco customers who take full advantage of the promotion can fill up their tank with petrol or diesel at prices not seen since 2008. The deal includes a number of kitchen cupboard staples and household essentials, such as Heinz Tomato Ketchup and Andrex toilet paper with customers receiving a 10ppl off voucher with each product purchase (Source: Tesco Weekly Newsletter). The products selected as part of the deal all look to drive increased volume but also should increase average basket size. All products in the deal have an extended shelf life so will enable shoppers to stock up in the short term and should help Tesco drive sales, especially in its largest Extra hypermarket stores which have struggled for growth in the past year (Source: IGD).
ASDA INSIGHT UPDATE AUGUST 2012 Asda targeting school holiday opportunity online
Asda is advertising free delivery for online shops of over 99 under a campaign titled "Delivering Summer". Asda's move to offer free delivery on orders over 99 until 31 August shows focused intent to offer improved terms online to a core demographic of e-shoppers. Research shows that online over-indexes among young families; customers are more likely to be women; in addition 45% of online shoppers have children versus 32% of all shoppers. When it comes to triggers for shopping online, offers including free delivery are the second highest trigger behind saving time. Clearly, the school holiday, with children at home more, offers an opportunity to capture additional spend online. Research shows that delivery charges are a major barrier facing online grocery, with 56% of shoppers citing no delivery charge as the top trigger for increasing online shopping. Asda is not the only retailer innovating in the delivery area, with Tesco recently introducing a subscription delivery pass. Ocado was the first player to introduce subscription based delivery services, which have acted as key loyalty driver in the face of a promiscuous shopper (Source: IGD).
UK's first supermarket to launch unlimited cash back credit card. Asda has come later to this area of financial services than some of its UK competitors; Sainsbury's and Tesco have already launched credit cards. Asda's card offers 1% cash back across all purchases in-store, including fuel, and 0.5% on shopping outside Asda. The difference with the Asda card is that cash back is redeemable on a monthly, rather than annual, basis. This could be a good time for Asda to boost its financial services offer, benefiting from reduced customer trust in established banks as negative media coverage of banking scandals continues. Other retailers are also developing and extending their own banking services: M&S will begin opening in-store bank branches this summer; Tesco is ramping up its offer this year and Sainsbury's is offering Nectar points on its banking products (Source: IGD).
Morrisons continues to roll out the M Local convenience concept to new locations, flexing the format to fit catchment demographics. It intends to open 20 M Local stores in 2012 and build capacity to support a future network of 50 stores. To this end it is working with Costcutter owner Bibby Line to improve its logistics efficiency (Source IGD).
SO WHAT SHOULD WE DO? 1. Tescos clear floor policy that is being trialled in a number of stores should be monitored closely. Naturally focus within the trial stores themselves will need to change from driving incremental space to instead focusing on fixing availability issues on the Main Fixture. It may indeed be worth divesting callage from these stores during this trial period altogether unless they are particularly key sales stores for your client. Of course, if the trial is successful and Tesco decides to roll the policy out across a broader store base, in-store focus within Tesco will have to undergo a substantial overhaul and it may be worth having preliminary conversations with your clients as to how we would progress in such an eventuality. 2. Sainsburys have proven that they are reactive to sales data, with promotional space in store adjusted for lines which are performing strongly. Therefore we should be on the front foot in the store group, arming our field teams with sales and out-of-stock information wherever possible to enable us to have top-table discussions. 3. With a number of strong summer promotions running across the next month, we should be keeping a close eye on how these are affecting the sales of our clients products. Similarly, as a number of the store groups push their own label ranges we must again track the impact on our supported ranges. In any areas in which such drives have particularly affected our clients sales levels, we should look to make the worst impacted products a focus to defend share as much as possible. 4. The planned launch of Morrisons online grocery website will naturally have a detrimental impact on in-store sales and as such the opportunity for our teams within the store group will also diminish. It would be useful to investigate the impact that the launch of the other grocers online arms had upon in-store sales so we can begin postulating the potential effect on Morrisons. Doing so will allow us to plan for any necessary callfile changes (by replacing certain stores which might drop below a required sales level etc) well ahead of time. 5. With Sainsburys supporting the Paralympic games, it may be worth looking into any potential ways in which P&Gs affiliation with the games can be harnessed within the store group. With their summer of sport promotional activity and Paralympic ticket competition we should be seeing if there is any opportunity to integrate P&Gs products with any of these initiatives in the run-up to and during the games.