A SYNOPSIS ON

SURVEY OF ATM USERS IN CITY SIRSA

Supervisor: Sonika Bansal Lecturer SGIIT, Sirsa

Submitted by: Mr. Vijender Enrollment No.: 09061128020 Semester MBA IV (HRM) Remarks of the Evaluator

Approved/Disapproved

Approved/Disapproved

(Ist Evaluation)

(IInd Evaluation)

Session 2009-2011 Directorate of Distance Education Guru Jambheshwar University of Science & Technology, Hisar

Directorate of Distance Education Guru Jambheshwar University of Science & Technology Hisar
Resume of Supervisor/Guide Name Designation Qualification Area of Specialization Experience Official Address Telephone no Email Address I am willing to supervise Enrollment no On the Topic : : : : : : : : : : :
City

Sonika Bansal Lecturer M.com, M.Phil. Marketing and HR 4 years SGIIT, Sirsa 01666-235219

Mr. Vijander 09061128020

Survey of ATM Users in Sirsa

(Signature) with seal

Countersigned by the employer with seal Countersigned by Directorate of Study Centre with Seal

CONTENTS
INTRODUCTION OF THE PROJECT REVIEW OF LITERATURE RESEARCH METHDOLOGY OBJECTIVE OF THE STUDY PROPOSED QUESTIONNAIRE BIBLIOGRAPHY

INTRODUCTION
An Automatic Teller Machine (ATM) is an electronic device, which allows a banks customers to make cash withdrawals and check their account balances at any time without the need for a human teller. Many ATMs also allow people to deposit cash or cheque, transfer money between their bank accounts or even by postage stamps. NAMES ATMs are known by a wide variety of names, some of which are more common in certain countries than others. Examples include: Automated Banking Automated Teller Machines Machines (ABM is commonly used by Canadian bank) Bank Box Bank Machine, in Canada Cajero Automatico, in Spain Cash Box Cash Dispenser Cash Machine Geldautomat, in Germany (Geld=money) Hole-in-the-wall

HISTORY Barclays Bank: This installed the worlds first ATM in Enfield Town in the London Borough of Enfield, London onJune27, 1967 This instance of the invention is created to John Shepherd-Barron, although George Simjian registered patents in New York, USA in the 1930s and Don Wetzel and two other engineers from Docutel registered a patent on June 4, 1973. In modern ATMs, customers authenticate themselves by using a plastic card with a magnetic strip, which encodes the customers account number, and by entering a numeric pass code called a PIN (Personal Identification Number), which in some cases may be changed using the machine Typically, if a number is entered incorrectly several times in a row most ATMs will retain the card as a security precaution to prevent an unauthorized user from working out the PIN by pure guesswork. NETWORKING

Most ATMs are connected to authorization of a transaction by the card issuer or other authorizing institution via the communications network. ATM CHARGES Many banks in the United States charge fees for the use of their ATMs.In some cases these fees are assessed solely for non-bank members, in other cases they apply to all users. Many oppose these fees because they are actually saving money for the banks; ATMs are, though more convenient than withdrawals from human tellers, less costly for the banks. ATMs are placed not only near banks, but also in locations such as malls, grocery stores. HARDWARE AND SOFTWARE ATMs contain secure Crypto Processors, generally within an IBM PC Compatible host computer in a secure enclosure. In store ATM typically connect directly to their ATM Transaction Processor via a modem over a dedicated telephone line, although the move towards Internet connections is under way. In addition, ATMs are moving away from custom circuit boards and into full- fledged PCs with commodity operating systems such as Windows2000 and Linux. RELIABILITY ATMs are generally reliable, but if they do go wrong customers will be left without cash until the following morning or whenever they can get to the bank during opening hours. Of course, not all errors are to be detriment of customers; there have been cases of machine giving out money without debiting the account. Error that can occur may be mechanical (such as card transport mach; key pads; hard disk failure); software (such as operating system; device deriver; application); communication; or purely down to operator error.

REVIEW OF LITERATURE
Samir Kumar and Pallab Kumar Biswas found that University of Dhaka The Automated Teller Machine (ATM) is one type of innovation that can mechanically accept deposits, issue withdrawals, transfer funds between accounts, collect bills, and make small loans. This study aims at investigating the satisfaction levels of HSBC ATM cardholders (both staff and nonstaff) with respect to various aspects (promptness of card delivery, the performance of HSBC ATM, the service quality of ATM personnel etc.) of using HSBC ATM and their opinions on various other related issues (such as positive and inconvenient features of HSBC ATM, recommendation to improve the service quality etc.). This study is one type of exploratory research using convenience sampling technique where samples have been selected on the basis of convenience. Thus, projecting data beyond the sample is statistically inappropriate. This study only provides information for analyzing ATM scenario of HSBC. Though the samples were selected on a convenience basis and it may not represent the whole population, but still it is no less important for the HSBC management to consider the recommendations with due care for better customer service and for being in a better competitive position. Tsong-Ho Wu Bartone, J.I. Kaminisky, V. Bellcore, Red Bank, NJ (1994) observed that Many local exchange carriers (LECs) have started to trial ATM broadband switching platforms for their high-speed data service applications. Transport systems are needed to transport signals between ATM switches and bring customer traffic to the ATM switch to reduce the number of expensive ATM switches needed. The paper discusses two alternative broadband transport technologies (STM and ATM virtual path (VP)) and quantifies the technology difference in terms of network engineering and economics in a metro LATA. The analysis includes a technology assessment (feasibility study) and a broadband transport nodal architecture analysis. Study results have indicated that ATM VP transport technology may be an economically viable broadband transport technology, and the economic analysis results are very sensitive to the ATM circuit emulation cost for POTS and PL services. Also the ATM VPX system is very attractive in areas where the majority of demand is passing through the node; while the STM DCS system is attractive for areas with most traffic added/dropped from/to the local office. New efforts are needed to formulate

optimum design for ATM VP transport networks, including VP sizing for different types of services Philip Bretsky et al (2003) concluded that Deficiencies in tasks of detecting and repairing DNA damage lead to mutations and chromosomal abnormalities, a hallmark of cancer. The gene mutated in ataxia-telangiectasia (A-T), ATM, is a proximal component in performing such tasks. Studies of A-T families have suggested an increased risk of breast cancer among obligate female heterozygous carriers of ATM mutations. Paradoxically, studies of sporadic and familial breast cancer have failed to demonstrate an elevated prevalence of mutations among breast cancer cases. We characterized the prevalence and distribution of 20 ATM missense mutations/ polymorphisms in a population-based case-control study of 854 African-American, Latina, Japanese, and Caucasian women aged 45 years participating in the Multiethnic Cohort Study. The study population included 428 incident breast cancer cases and 426 controls. The prevalence of variants ranged from 0% to 13.6% among controls and varied by ethnicity (032.5%). Overall, these data provide little support for an association of ATM missense mutations with breast cancer among older women. We observed only one sequence variation (L546V), common among African-American women, to be overrepresented among all high-stage breast cancer cases (odds ratio, 3.35; 95% confidence interval, 1.278.84). After correction for multiple comparisons, this observed risk modification did not attain statistical significance. The distribution of ATM missense mutations and polymorphisms varied widely across the four ethnic groups studied. Although a single missense variant (L546V) appeared to act as a modest predictor of risk, the remaining variants were no more common in breast cancer cases as compared with controls.

RESEARCH METHODOLOGY
Research Methodology is a way to solve the research problem systematically. It may be understood as a science of studying how research is done scientifically. In it we study the various steps, the research process that are generally adopted to study the research problem & basic logic behind them.

Research Design and Methodology The methodology consisted of descriptive research. The research consisted of two stages. In the first stage a survey will be conduct to collect the data related to the ATM based service users. Second stage involved the analysis of the data collected in the first stage. Sample Size- A sample of 100 respondents was taken. Geographical Area- Sirsa Region Data Collection Data will be collected both from primary as well as secondary sources. Primary sources- the primary source of data is questionnaire filled by ATM users in Sirsa Region. After the collection of data it was arranged and conclusions were drawn. Secondary sources- the secondary sources of data are various websites and magazines. These sources help in gaining the knowledge about industry. These sources are listed in the references. Data Analysis: Data has been analyzed by using statistical tools like bar diagrams in the form of graphs for data analysis. Objectives: 1. services 2. 3. 4. To know about the problem faced by Customer. To know about the problem faced by Banks. To know about the satisfaction level of ATM location. To know the ATM services is better than traditional banking

QUESTIONNAIRE
Personal Information you have) ________________________________________________________________ __________________________________________________ 2. Would you suppose ATM card based banking is better than traditional banking? YES [ ] NO [ ] 3. If yes, then why you prefer ATM service than traditional banking? a) To avoid bank personal interaction. b) To get 24 hour banking services. c) To get fast service. d) Just normally to check the service. 4. How frequently you use your ATM card for any service? a) Once or less times per month. b) 1-5 times per month. c) 5-10 times per month. d) 10-20 times per month. e) More than 20 times per month. 5. Are you aware about the minimum amount that should remain in your Yes [ ] No [ ] account? 5.(i) If yes, please mention the amount. __________________________________________________ 6. Are you satisfied with the services of Guard at ATM service? Name : _____________________ _____________________ : : : : _____________________ _____________________ _____________________ _________________________

Income(per month): Occupation Age Bank City /Town

1. Which banks ATM card you are using? (You can mention more than one if

a. Not at all, b. At limited locations only. c. At almost all locations. d. Always and at all locations. 7. Have you faced problem regarding ATM machine functioning? YES [ ] 7.1. NO [ ] If yes, please mention (or tick) What Type of problem? a. Regarding wrong information. b. Non-availability of money. c. About card acceptability. d. About machine hanging. e. Mention if Any other_____________________________. 8. Are you satisfied with the location of ATM corners? YES [ ] 9. NO [ ] YES a) Wrong Transaction b) Security problem c) Card capturing by machine d) Card reading problem? YES [ ] 11. services? YES [ ] NO [ ] NO [ ] Would you want to change your bank account regarding ATM related [ [ [ ] ] ] [ ] NO [ [ [ ] ] ] [ ] Have you faced any problem regarding (please Tick)

10. Are you satisfied with the behavior of bank official regarding ATM customers

11.1. If yes, which bank you will like to change & why? ________________________________________________________________ ________________________________________________________________ ____

Bibliography

Kotlar & Armstrong, Philip & Gary (March 2001), Principles of Marketing, 9th edition, Prentice Hall of India Pvt. Ltd. , New Delhi.

Kothari C.R. (2002), Research Methodology, 2nd edition Wishwa Prakashan, New Delhi.

www.google.com www.infobank.com www.atmserviceindia.com www.netbanks.com