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THOMAS M.

ROBERTS
West Seneca, NY 14224 Home: 716.674.5553 tom-roberts@att.net www.linkedin.com/in/ThomasMRoberts

IT DIRECTOR
EXECUTIVE SUMMARY
Highly accomplished and innovative leader with a demonstrated history of driving operational efficiencies by combining deep technical proficiencies with proven business acumen. Demonstrated ability to lead globally dispersed, cross functional teams through the full project lifecycle and creating value propositions that yield quantifiable results. Exceptional communicator, skilled in engaging stakeholders and building consensus with over 20 years experience in Information Technology. CORE COMPETENCIES ~ International Business ~ Consulting ~ Project Management ~ Team Leadership ~ Process Reengineering ~ ~ IT/MIS Strategy/Security/Infrastructure ~ Telecommunications ~ Virtualization ~ Needs Assessment ~ Budgeting ~ ~IT Best Practices ~ Six Sigma ~ ITIL ~ Risk Management ~ Team Supervision ~ Cost/Benefit Analysis/ROI ~ Vendor Relations ~ Outsourcing ~

RECENT EMPLOYMENT HISTORY


RAPTIM INTERNATIONAL TRAVEL, Lewiston, NY 2007 - 2012 The worlds leading provider of humanitarian travel services with over 250 global employees and reports up to $250M in annual sales. INFORMATION TECHNOLOGY DIRECTOR Directed a team of over 10 technical professionals to consistently deliver infrastructure, web development and support projects on time and within scope and budget. Maximized revenue streams by implementing state of the art technology to reduce costs while providing a reliable, robust computing platform. Liaised with key stakeholders to craft strategic and tactical roadmaps. Managed vendor relationships and negotiated contracts. Budgetary Responsibility: $250K Key Achievements: Developed a current state/future state technology transition plan for the post-merger enterprise, analyzing service delivery models and optimizing staffing and data center operations resulting in a 60% reduction in operating expenses. Architected a state of the art virtual server farm replete with an iSCSI SAN providing business continuity/disaster recovery while reducing hardware, software and energy consumption by over 50%. Meticulously gathered business requirements, selected vendors and negotiated contracts for phone system upgrades saving over $35K. THE PCA GROUP, Buffalo, NY 2005 2007 A full-service information technology consulting firm with annual revenues in excess of $4M. NETWORK CONSULTANT Identified and resolved complex data and voice network challenges in addition to designing best in class data centers and robust networks that provide competitive advantages. Crafted strategic technical and financial plans while leveraging emerging technologies to drive cost reduction initiatives. Key Achievements Rescued a high value auto parts account by skillfully resolving an intermittent connectivity issue that was hampering their on-line business, in addition to stabilizing their proprietary email platform while architecting an Exchange solution, resulting in a 100% increase in billable hours and satisfaction rating within 12 months. Designed a multi-site, enterprisewide telecom system for a law firm that reduced their internet and telecom costs by over 25% while increasing reliability. Increased PCAs revenues by creating an innovative disk based backup product that was sold to clients at $1k per unit premium.

THOMAS ROBERTS

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ECM SERVICES, West Seneca, NY 1988 2005 A boutique technical consulting firm with annual revenues exceeding $100K. OWNER Delivered expert advice to industry leading organizations, resolving complex wiring, routing and switching challenges as well as driving the strategic planning and training initiatives. Drove full cycle implementation and upgrade projects from needs analysis to vendor selection and contract negotiation on through deployment and training. Key Achievements Reengineered a clients LAN/WAN environment, upgrading a 1Mb connection to 1Gb resulting in the elimination of network saturation while adding access for up to 2000 additional workstations and consolidating up to 40 servers resulting in a 200% reduction in maintenance costs. Architected a VoIP system that saved a client up to $70K in annual costs with a 3 year ROI while providing additional functionalities that yielded competitive advantages. Streamlined the accounting, payroll and human resources functions by identifying, selecting and deploying a software package that reduced payroll processing time by over 300% and became the de facto standard for all New York State schools.

EDUCATION
Masters of Business Administration: MIS/Marketing, State University of New York, Buffalo, NY Masters Certificate Project Management for IS/IT Professionals, Villanova University, Villanova, PA Masters Certificate Six Sigma Green Belt, Villanova University, Villanova, PA Masters Certificate IT Management Villanova University, Villanova, PA ITIL Foundation Plus Bachelors of Science: Civil Engineering, State University of New York, Buffalo, NY

MILITARY SERVICE
United States Navy Electronic Technician A and C School, Great Lakes, IL Naval Nuclear Power School, Orlando, FL Reactor Operator USS Benjamin Franklin SSBN 640

TECHNICAL PROFICIENCIES IT infrastructure, Telecom, Networks, Software/Applications Support, Release/Change Management, Disaster Recovery, Help Desk/Desktop Support, Microsoft server, Microsoft Exchange, Microsoft Hyper-V, Vmware, SAN/NAS,ITIL, Six Sigma , Outlook ,Excel, Word, PowerPoint

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