ROBERTS
West Seneca, NY 14224 Home: 716.674.5553 tom-roberts@att.net www.linkedin.com/in/ThomasMRoberts
IT DIRECTOR
EXECUTIVE SUMMARY
Highly accomplished and innovative leader with a demonstrated history of driving operational efficiencies by combining deep technical proficiencies with proven business acumen. Demonstrated ability to lead globally dispersed, cross functional teams through the full project lifecycle and creating value propositions that yield quantifiable results. Exceptional communicator, skilled in engaging stakeholders and building consensus with over 20 years experience in Information Technology. CORE COMPETENCIES ~ International Business ~ Consulting ~ Project Management ~ Team Leadership ~ Process Reengineering ~ ~ IT/MIS Strategy/Security/Infrastructure ~ Telecommunications ~ Virtualization ~ Needs Assessment ~ Budgeting ~ ~IT Best Practices ~ Six Sigma ~ ITIL ~ Risk Management ~ Team Supervision ~ Cost/Benefit Analysis/ROI ~ Vendor Relations ~ Outsourcing ~
THOMAS ROBERTS
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ECM SERVICES, West Seneca, NY 1988 2005 A boutique technical consulting firm with annual revenues exceeding $100K. OWNER Delivered expert advice to industry leading organizations, resolving complex wiring, routing and switching challenges as well as driving the strategic planning and training initiatives. Drove full cycle implementation and upgrade projects from needs analysis to vendor selection and contract negotiation on through deployment and training. Key Achievements Reengineered a clients LAN/WAN environment, upgrading a 1Mb connection to 1Gb resulting in the elimination of network saturation while adding access for up to 2000 additional workstations and consolidating up to 40 servers resulting in a 200% reduction in maintenance costs. Architected a VoIP system that saved a client up to $70K in annual costs with a 3 year ROI while providing additional functionalities that yielded competitive advantages. Streamlined the accounting, payroll and human resources functions by identifying, selecting and deploying a software package that reduced payroll processing time by over 300% and became the de facto standard for all New York State schools.
EDUCATION
Masters of Business Administration: MIS/Marketing, State University of New York, Buffalo, NY Masters Certificate Project Management for IS/IT Professionals, Villanova University, Villanova, PA Masters Certificate Six Sigma Green Belt, Villanova University, Villanova, PA Masters Certificate IT Management Villanova University, Villanova, PA ITIL Foundation Plus Bachelors of Science: Civil Engineering, State University of New York, Buffalo, NY
MILITARY SERVICE
United States Navy Electronic Technician A and C School, Great Lakes, IL Naval Nuclear Power School, Orlando, FL Reactor Operator USS Benjamin Franklin SSBN 640
TECHNICAL PROFICIENCIES IT infrastructure, Telecom, Networks, Software/Applications Support, Release/Change Management, Disaster Recovery, Help Desk/Desktop Support, Microsoft server, Microsoft Exchange, Microsoft Hyper-V, Vmware, SAN/NAS,ITIL, Six Sigma , Outlook ,Excel, Word, PowerPoint