Corrective Action

EKL-QA- P-04
Rev. 00 October 10, 2007

1.

PURPOSE To ensure that corrective action is taken to eliminate the cause of non-conformities and follow up is carried out in order to prevent recurrence. Causes of non-conformities are determined and records are maintained.

2.

SCOPE This procedure applies to corrective actions on all: EKL Products and Services, EKLs Quality System Customer complaints on any aspect of EKL Products or Services.

3.

REFERENCE ISO 9001: 2000 Clause 8.5.2 EKL Quality Manual Section 8.5.2

4.

DISTRIBUTION 1 Managing Director 2 Works Manager 3 Projects Site 4 Karachi Office 5 Concerned Department 6 MR 7 8 Online Head Office Online works

5.

RESPONSIBILITIES 5.1 5.2 Works Manager/ Project Manager/MR are responsible to ensure that corrective actions are taken and that they are effective in EKL. MR is the procedure owner for this procedure.

6.

PROCEDURE 6.1 Corrective Actions may be requested in any of the following cases 6.1.1 Identification of a product, service or process non-conformity. 6.1.2 A non-conformance observed during an internal audit. 6.1.3 Customer complaints. 6.1.4 Identification of any other condition that does not comply with EKLs documented quality system.(May be identified by any employee)

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Corrective Action
6.2

EKL-QA- P-04
Rev. 00 October 10, 2007

Non-Conforming conditions detected on EKL Products, Services and Processes 6.2.1 Non-Conformances detected on EKL product or processes are recorded on a Non-Conformance Report. The decision to raise an NCR is made by the concerned Head / Project Manager or QA/QC personnel. (Ref. EKL-QA- P-03) 6.2.2 Recommendation for corrective action is to be proposed by concerned Head/Incharge, Head Engineering (if NCR is raised against raw material & designed by EKL Engineering Department). 6.2.3 The concerned Incharge implements a corrective action. 6.2.4 QA/QC personnel verify that corrective action for implementation and closes out NCRs.

6.3

Non-Conformances detected during Internal or External Quality Audits 6.3.1 Non-Conformance Reports are also raised by auditor when non-conforming conditions are found during internal quality audits. 6.3.2 MR handles all internal audit NCRs. 6.3.3 The concerned Incharge/ Project Manager implement a corrective action. 6.3.4 Auditor reviews NCRs. 6.3.5 MR approves and closes out NCRs.

6.4

Customer Complaints 6.4.1 Works Manager/Project Manager receives their relevant customer complaints and forwards to Head Operations & Management Representative. 6.4.2 Management Representative logs customer complaints on EKL-QA-F-0401. 6.4.3 If a complaint requires investigation and corrective action, An NCR is raised on Form EKL-QA-F-0301. 6.4.4 QA/QC closes out customer complaint related NCR, after corrective action has been taken by the concerned department. 6.4.5 Concerned Incharge responds to the customer (where required) on corrective action taken.

6.5

Corrective Actions 6.5.1 The concerned Incharge or a team appointed by I/C QA/QC investigates the cause of non-conformance, and records the result of investigation on EKL-QA-F-0301.
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Corrective Action

EKL-QA- P-04
Rev. 00 October 10, 2007

6.5.2 Concerned Incharge takes corrective actions timely and corrective action is documented on relevant format. 6.5.3 Corrective actions include immediate actions to correct the non-conformance as well as actions to prevent recurrence. 6.5.4 QA/QC closes out product / service related NCRs, after following up to see that the action taken is effective. 6.5.5 MR closes out audit related NCRs, after following up to see that the action taken is effective. 7. RECORDS
Document No. EKL-QA-F-0401 EKL-QA-F-0301 Document Name Log of Customer Complaints Non-Conformance Report Maintained By I/C QA/QC I/C QA/QC Retention Period 5 Years 5 Years

8.

APPROVAL Prepared by Approved by Director

Designation Sign. Date

I/C QA/QC

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