RD030 Process and Mapping Summary

AIM
RD.030 PROCESS
SUMMARY
AND
MAPPING
<Company Long Name>

<Subject>
Author:
<Author>
Creation Date:
May 17, 1999
Last Updated:
May 28, 1999
Document Ref:
<Document Reference Number>
Version:
DRAFT 1A
Approvals:
<Approver 1>
<Approver 2>
RD.030 Process and Mapping Summary
Doc Ref: <Document Reference Number>

May 28, 1999
Document Control
Change Record
1
Date
Author
Versio
n
Change Reference
17-May99
<Author>
Draft
1a
No Previous Document
Reviewers
Name
Position
Distribution
Copy
No.
Name
Location
1
2
3
4
Library Master
Project Library
Project Manager
Note To Holders:
If you receive an electronic copy of this document and print it out, please
write your name on the equivalent of the cover page, for document
control purposes.
If you receive a hard copy of this document, please write your name on
the front cover, for document control purposes.
<Subject>
File Ref: 111016198.doc
(v. DRAFT 1A )
Company Confidential - For internal use only
Updated Metrics Summary

May 28, 1999
Contents
Document Control.......................................................................................ii
Key Business Requirements........................................................................1
General..................................................................................................1
Enterprise Management........................................................................1
Financial Management..........................................................................1
Human Resources.................................................................................1
Market Management.............................................................................1
Material Management...........................................................................1
New Product Development....................................................................2
Operations.............................................................................................2
Order Fulfillment...................................................................................2
Sales & Market Management................................................................2
Planning Forecasting.............................................................................2
Post Sales Service..................................................................................2
Procurement..........................................................................................2
Key Mapping Decisions...............................................................................3
General..................................................................................................3
Enterprise Management........................................................................3
Financial Management..........................................................................3
Human Resources.................................................................................3
Market Management.............................................................................3
Material Management...........................................................................3
New Product Development....................................................................4
Operations.............................................................................................4
Order Fulfillment...................................................................................4
Sales & Market Management................................................................4
Planning Forecasting.............................................................................4
Post Sales Service.................................................................................4
Procurement..........................................................................................4
Process and Mapping Tracking Summary ..................................................5
Updated Metrics Summary.........................................................................6
Order Processing...................................................................................6
Distribution ...........................................................................................7
Returns and Repair...............................................................................8
Logistics................................................................................................8
Metrics Summary for Financial Management........................................9
General Accounting...............................................................................9
Cost Accounting....................................................................................9
Disbursement......................................................................................11
Collections...........................................................................................11
Project Accounting...............................................................................12
<Subject>
(v. DRAFT 1A )

May 28, 1999
Metrics Summary for Supply Management.........................................13

Material Movement..............................................................................13
Procurement........................................................................................13
Metrics Summary for Asset Management...........................................15
Metrics Summary for Human Resources Management.......................16
Open and Closed Issues for this Deliverable.............................................17
Open Issues.........................................................................................17
Closed Issues.......................................................................................17
<Subject>
(v. DRAFT 1A )
Doc Ref:
Key Business Requirements

This component captures key business requirements for <Company Short
Name> captured during the project or stated in the Request for Proposal
document that drove the application purchase.
General
Enterprise Management
Financial Management
Human Resources
Market Management
Material Management
(v. )

Doc Ref:
New Product Development
Operations
Order Fulfillment
Sales & Market Management
Planning Forecasting
Post Sales Service
Procurement
(v. )

Doc Ref:
Key Mapping Decisions

This component captures key mapping decisions for <Company Short
Name> that have impact across processes or across application modules.
General
Enterprise Management
Financial Management
Human Resources
Market Management
Material Management
(v. )

Doc Ref:
New Product Development
Operations
Order Fulfillment
Sales & Market Management
Planning Forecasting
Post Sales Service
Procurement
(v. )

Doc Ref:
Process and Mapping Tracking Summary
Function
Process
DCPM
FPM
FFH
BRS
MAP
Req Received
Requisitioning
Yes
Yes
NA
50%
---
Legend:
DCPM
FFH
MAP
TEST
FUN DES
TEST UNIT
(v. )
GAP
TEST
FUN
DES
Develop Current Process Model

FPM
Future Function Hierarchy
BRS
Map Business Requirements
GAP
Test Business Solutions
FUN DES
Create Application Extension Fun. Design
BLD
Perform Unit Test
TEST LINK
TECH
DES
BLD
TEST
Unit
TEST
Link
Develop Future Process Model

Business Requirements Scenarios
Identify Gaps
Produce Functional Design
Create Custom Modules
Perform Link Testing

Doc Ref:

Order Processing
No.
<Company Short Name> Metric
1.
2.
3.
4.
<Industry Name> Metric
Current Business
Metric
Future Metric
Target
Comments
Cycle Time from Entry to Booking

Cycle Time from Booking to Shipping
Number of lines per order
Number of Orders per day and per
resource
Percent of Order Errors to Total
Orders
Number of Approvals per order
Ratio of Quotes to Orders
Canceled Orders
Number of configuration lines per
order
Response time for order inquiry
Number of Order Changes before
booking
Number of Order Changes after
booking
5.
6.
7.
8.
9.
10.
11.
12.
13.
(v. )

Doc Ref:
Distribution
No.
1.
Current Business
Metric
Future Metric
Target
Comments
Percent of Shipping Orders to Total

Orders
Number of picking cycles per day
Number of picking lines per day per
resource
Number of Stock outs per month
Cycle time from picking to kitting
Cycle time from kitting to quality
Cycle Time from Shipping to Invoicing
Number of Orders per day and per
resource
Percent of Shipping Errors to Total
Orders
Canceled Orders due to shipping
delay
Number of Will Calls
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
(v. )

Doc Ref:
Returns and Repair

No.
1.
2.
3.
4.
5.
6.
Current Business
Metric
Future Metric
Target
Comments
Current Business
Metric
Future Metric
Target
Comments
Duplicate Orders
Wrong Products
Repair due to quality
Upgrade
Damage due to freight
Return call to shipment for
replacement
Return call to shipment for repair
Return call to credit
Return research time per call
Return approval per call
7.
8.
9.
10.
11.
12.
13.
14.
15.
Logistics
No.
1.
Percent of domestic to international

shipments
Cycle time for picking to shipping for
international orders
2.
3.
Cycle time to consolidate

international orders
Number of carrier pick up per day
Number of carrier misshipments per
month
Cycle time from picking to shipment
for domestic orders
Number of drop shipments
Number of internal orders per month
4.
5.
6.
7.
8.
(v. )

Doc Ref:
No.
Current Business
Metric
Future Metric
Target
Comments
Current Business
Metric
Future Metric
Target
Comments
Current Business
Metric
Future Metric
Target
Comments
9.
10.
11.
Metrics Summary for Financial Management
General Accounting
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Cost Accounting
No.
1.
2.
3.
4.
5.
(v. )

Doc Ref:
No.
Current Business
Metric
Future Metric
Target
Comments
6.
7.
8.
9.
(v. )

Doc Ref:
Disbursement
No.
Current Business
Metric
Future Metric
Target
Comments
Current Business
Metric
Future Metric
Target
Comments
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Collections
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
(v. )

Doc Ref:
Project Accounting
No.
Current Business
Metric
Future Metric
Target
Comments
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
(v. )

Doc Ref:
Metrics Summary for Supply Management
Material Movement
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Current Business
Metric
Future Metric
Target
Comments
Current Business
Metric
Future Metric
Target
Comments
Number of warehouse moves

Number of receipts
Number of return to vendor
Percent of receiving errors to receipts
Percent of miscellaneous issues
Percent of miscellaneous receipts
Inventory Value in quality
Inventory Value in Receiving
Inventory Value in Stock
Inventory Value Scrapped
Cycle time from receipt to putaway
Cycle time from quality to putaway
Average time in material review board
Procurement
No.
1.
2.
Number of purchase orders

Number of blanket purchase order
releases
Number of expense to materials
purchases
Change of purchase orders
Number of requisitions to purchase
orders
3.
4.
5.
(v. )

Doc Ref:
No.
6.
Current Business
Metric
Future Metric
Target
Comments
Cycle time of purchase orders to

receipts
Cycle time of requisitions to purchase
order
7.
8.
9.
10.
(v. )

Doc Ref:
Metrics Summary for Asset Management

No.
Current Business
Metric
Future Metric
Target
Comments
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
(v. )

Doc Ref:
Metrics Summary for Human Resources Management

No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Current Business
Metric
Future Metric
Target
Comments
Number of salaried employees

Number of non-salaried employees
Number of retirees
Number of interviews
Percent of acceptances to interviews
(v. )

Doc Ref:
Open and Closed Issues for this Deliverable

Open Issues
ID
Issue
Resolution
Responsibility
Target
Date
Impact
Date
Resolution
Responsibility
Target
Date
Impact
Date
Closed Issues
ID
Issue
(v. )


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AIM

<Company Long Name>

May 17, 1999

May 28, 1999

<Document Reference Number>

RD.030 Process and Mapping Summary

Doc Ref: <Document Reference Number>

Updated Metrics Summary

RD.030 Process and Mapping Summary

Doc Ref: <Document Reference Number>

Updated Metrics Summary

RD.030 Process and Mapping Summary

Doc Ref: <Document Reference Number>

Metrics Summary for Supply Management.........................................13

Updated Metrics Summary

Key Business Requirements

File Ref: 111016198.doc

Updated Metrics Summary

New Product Development

Sales & Market Management

Post Sales Service

File Ref: 111016198.doc

Updated Metrics Summary

Key Mapping Decisions

File Ref: 111016198.doc

Updated Metrics Summary

New Product Development

Sales & Market Management

Post Sales Service

File Ref: 111016198.doc

Updated Metrics Summary

Process and Mapping Tracking Summary

File Ref: 111016198.doc

Develop Current Process Model

Develop Future Process Model

Updated Metrics Summary

Updated Metrics Summary

<Company Short Name> Metric

<Industry Name> Metric

Cycle Time from Entry to Booking

File Ref: 111016198.doc

Updated Metrics Summary

<Company Short Name> Metric

Percent of Shipping Orders to Total

File Ref: 111016198.doc

<Industry Name> Metric

Updated Metrics Summary

Returns and Repair

<Company Short Name> Metric

<Industry Name> Metric

<Company Short Name> Metric

Percent of domestic to international

Cycle time to consolidate

<Industry Name> Metric

Updated Metrics Summary

<Company Short Name> Metric

<Industry Name> Metric

<Industry Name> Metric

<Industry Name> Metric

Metrics Summary for Financial Management

<Company Short Name> Metric

<Company Short Name> Metric

File Ref: 111016198.doc