AGENDA
Need for Certification Benefits of Certification ITIL Certification Providers Types of Certification (Levels) ITIL Certification Costs ITIL Educational Institutions Additional Information
ITIL
ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It issupported by a comprehensive qualification scheme, accredited training organizations, and implementation and assessment tools. The best-practice processes promoted in ITIL both support and are supported by the British Standards Institutions Standard for IT Service Management (BS15000).
iTSMF
EXIN
ISEB
Course Providers
Training Materials:
Developed and provided as appropriate
Training Options
Computer Based Training Mostly for Introductory and non-certification courses External Programs Programs available at all levels for both certification and noncertification courses Customized training based on individual organizational needs
In-house Programs
Pink Elephant
Description
Fundamental Level. Basic Understanding of the ten ITIL Service Delivery and Service Support processes and the Service Desk
Practitioner
In-depth understanding of one of the ten ITIL process areas Broader understanding of all ten processes and the Service desk function
Manager (Masters)
Suitable for:
All personnel who wish to become familiar with the best practices of ITIM as defined by OGC ITIL guidelines
Exam Format:
Closed book Multiple Choice 40 questions on Service Delivery Service Support and Service Desk Exam Duration: 1 hour Exam Assessment: Required to score 65% to pass (26 out of 40)
Cost:
Suitable for:
Person with responsibility for the definition, execution and maintenance of a specific ITSM process or processes in the Organization
Exam Format:
Exam Duration:
Exam Assessment:
Combined total score of 65% to pass (50 % of In-course Assignment & 50% of Exam score)
Cost:
Training Cost: Approx $ 2500 approx
Suitable for:
Person with responsibility for the definition, execution and maintenance of a specific ITSM processes
Exam Duration:
3 hours each in a period of 24 hours
Exam Assessment:
Achieve a total score of 50% or more in both of the written exams)
Cost:
Training Cost: Approx $ 6000 10,000 approx Exam Fee: $ 360 USD
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