existing training programs. 2) Kindly Tick in a most appropriate and in a unbiased manner.
2. What is your total experience in Hotel Industry? 0-6 months 6-12 months More than 12 months
3. Which Dept. do you belong to? Front Office Housekeeping Other(Please specify) _________ 4. How many training programs have you attended so far? None 1-2 3-4 5+ Food & Beverage Services Food & Beverage Production
5. What do you feel about the frequency of orientation programs in the organisation? High Medium Low
6. Who is responsible for employee orientation and on-the-job training in your hotel? (Check all that apply.) Manager Supervisor Professional Trainer H.R. dept. Employee
8. Do you think new employees will have more professional skills and knowledge to cope with each customer situation after they complete the formal orientation? Yes No
9. How would you rate the impact of the new employee orientation program towards the delivery of service quality enhancement? High Medium Low
10. What is the average duration of job training course? 1 Day 5 Day 2 Day Other (Please specify) _________
11. Which are the methods used more often in trainings in your organisation. (Check all that apply). Online Training Interactive Multimedia Lecture-Pupil (Classroom Style) Other (Please specify) _________ Audio-video Tapes Overhead Projectors Flip Charts Case Study Simulations Texts and Manuals
12. How much according to you is the impact of the training programs on the improvement of customer satisfaction based on employee service performance (e.g. professional skills, knowledge, service attitudes, service behaviours, service consistency, etc.)? High Medium Low
13. How would you rate the effectiveness of employee on-the-job training level of satisfaction towards the delivery of service quality enhancement? High Medium Low
14. Would you like to have a more advanced stress management module in your training program, if yes, then why ____________________________________________________________________
16. How much is the impact of training for overall individual development? High Medium Low
17. Will the continuity of different types of training programs at different intervals help to improve individual performance, quality & service standard in general, write your views