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Marvin Thomas



Network Management Switches Routers Firewalls Remote Access Computer Networks TCP/IP

Dedicated professional with over 9 years of hands-on experience in the Information Technology industry. Proven ability to successfully install, configure, test, and provide support for new/upgraded computer systems and servers. Talent for troubleshooting both hardware and software issues in a timely manner. Hard-working person, who offers exceptional customer service and sustains client satisfaction. Team-oriented individual with excellent interpersonal skills to foster open communication and build strong relationships within the work environment. WORK EXPERIENCE

The Vale Resource Base ICT CO-ORDINATOR October 2003 - Present

Work as part of a proactive school covering 4 sites delivering high quality, focused professional service to all sites. Providing the very highest level of technical support and customer service to internal staff. Duties: Updating and monitoring IT user accounts. Maintenance & management of the Critical Windows based Server Environment. Liaising & meeting with external suppliers of IT services. Maintaining up to date Antivirus levels on all machines across all sites. Main budget holder for purchasing IT equipment across all sites. Maintaining general health and safety across the network, and implementing precautions plus creating scheduled checks in accordance with health and safety policy Highly involved within past and current projects such as BSF and the development of on-site support. Maintaining pre-packaged software applications on the LAN Investigating, diagnosing and resolve all network problems. Responsible for communication protocols, configuration, integration & security. Designated person for maintaining and updating the ICT inventory.
KEY SKILLS AND COMPETENCIES Highly organised and disciplined with a passion for Information Technology.

MCIP A+ ECDL Advanced IT Special Needs Equipment Certified Patt Testing Certified


Leadership Troubleshooting Time management Problem solving Helpful attitude

PERSONAL DET AILS Marvin Thomas 73 Carthatch Road Enfield EN3 5LT M: 07715474037 Nationality: British

A positive, high energy team player. Have a good technical network background. Working knowledge of major networking components & hardware components. Experience of performance measurement, capacity and tuning issues Ability to explain technical issues clearly to non technical colleagues. Extensive knowledge of Microsoft based operating systems, including Windows Server 2008, and Windows Vista. Good understanding of static routing, SQL databases and VMware.