AT&T Device Update MAXD - v3.9.1

MAXD
Mobile AT&T Experience Document
Device Updates
User Experience Flows and Screen Details
Version: 3.9.1 18699
Revision Date: Fri Aug 03 2012 Created By: Laura Landgren (lb6876@att.com), AT&T UXD Team For Questions Regarding Compliance to this document please contact: Katye Watkins (kw1564@att.com)
Project: Mobile AT&T User Experience Requirements, 18699
Creation Date: Mon Jun 14 2010
Revision Date: Fri Aug 03 2012

AT&T 2012 | Proprietary (Restricted)
MAXD Mobile AT&T Experience Document Device Update Flows & Screen Details
Version: 3.9.1
File: FOTA_v3.9.1_20120803.graffle
1.0 Overview
1.1 Scope & Introduction 1.2 Adjoining Documents 1.3 Design Principles
2.0 Revisions
2.1 Revision History
3.0 Process Notes

3.1 Device Initiated (DI) Download 3.2 User Initiated (UI) Download 3.3 Network Initiated (NI) Download
4.0 User Flows

4.1.1 Flow - 4.1.1 Flow - Push: Network Initiated (Active Data Connection, Wi-Fi Connected if Required) 4.1.2 Flow - Push: Network Initiated (Wi-Fi Required but NOT Connected) 4.1.3 Flow - Push: Network Initiated (Wi-Fi Required but Connection Lost) 4.1.4 Flow - Pull: User Initiated (Active Data Connection, Wi-Fi Connected if Required) 4.1.4 Flow - Pull: User Initiated (Active Data Connection, Wi-Fi Connected if Required) Cont'd 4.1.5 Flow - Reflash and Reboot 4.1.6 Flow - Push: Device Initiated (DI)
5.0 Screen Details

5.0 Screen Details 5.1.0 Install Software Update 5.1.1 Postpone 5.1.2 Wi-Fi Not Connected Install Software Update 5.1.3 Settings 5.1.4 Settings | Software Update 5.1.5 Settings | Software Up to Date Timer 5.1.6 Settings | User Initiated Check for Update 5.1.7 Software Update Processing 5.1.8 Servers Busy 5.1.9 Wi-Fi Camping 5.1.10 Downloading Status 5.1.11 Wi-Fi Required 5.1.12 Low Battery 5.1.13 Restart Device 5.1.14 Installing Update 5.1.15 Install Interrupted 5.1.16 Update Complete 5.1.17 Download Notification
Page 2 of 33 AT&T Proprietary (Restricted) Only for use by authorized individuals within the AT&T companies and not for general distribution

Version: 3.9.1
1.1 Scope
This document defines the flows and screens for device updates via Wi-Fi and RAN.
1.3 Design Principles AT&T Mobility User-Centered Design Principles
1.2 Adjoining Documents

Type XML Document Simulation Requirements Visual Guidelines Wireframe Template File N/A N/A 13340 Chapter 22 and XDM Platform Enhancements JRD N/A N/A Notes
User Experience Design Principles guide the development of concepts with the view to strengthen the brand and serve as a touchstone when having to make tough decisions. These can also, ideally, inspire new ideas, refresh brainstorming sessions and keep members focused on the end-user experience.
Extraordinarily Useful Create offerings that respond to a real understanding of customer needs and allow customers to easily accomplish tasks they truly care about. Immediately Valuable Create interactions that provide value immediately. Make each input payoff by offering value at the moment customers first engage with an offering, without the hassle of many steps. Thoughtful Create offerings that anticipate customer needs know what customers will need before they even know it. Relevant Create offerings that respond to context, taking advantage of who the customer is, where they are, what they are doing and what is valuable to them. Familiar Create offerings that use familiar language, interfaces and metaphors to enable customers to engage.

Version: 3.9.1
2.1 Revision History

Version Date 2009/08/XX 2010/06/03 Description Published to the OEMs 4.1.0 Flow - Install Software Update - Screen C | 5.1.2 - Removed image of battery and signal and bar from the progress bar when a install is occurring. - Added not that the install process should not be initiated during a call 4.1.1 Flow - Postpone Software Update - Screen B | 5.2.1 - Update Wording - The install cannot be postponed again. The install will occur in N. 5.3.2 Settings | Software Update - Screen B & C | - Update Wording change Resume Update to Continue Update 4.1.2 Flow - Settings Software Update - updated flow to handle a postponed download or postponed install 4.1.3 Flow - Download Software Update - Add new flow to handle an user initiated update
1.0 2.0
3.0 3.0 3.2 3.7 3.8
2011/01/12 2011/01/12 2011/1/28 2011/03/29 2012/02/09 2012/07/09
Removed Low Battery and placed as a screen which appears at any point in the flow rather than as a system check. Made USB and Bluetooth optional. Changed name of flow 4.2. Added extra decision point in flow 4.3 that deals with 24 hr clock and checking for updates. Minor eidts to verbiage and numbering Changed to 3 flows. All flows are silent unless initiated from settings All flows and screen details have been refreshed. Added section 3.0 Process Notes Added "Device Readiness Check" sub-flow step in flows 4.1.1, 4.1.2, 4.1.3, and 4.1.4 Added flow 4.1.6 - Push: Device Initiated (DI) Added screens 5.1.17 through 5.1.19. 4.1.1 Flow - Push, Server Initiated and 4.1.2 Flow - Push, Server Initiated - Added decision for checking if the user is on an active phone call before the installation occurs. Added notes that the device should automatically begin the install if the user shuts down their device with no additional postpones remaining. 5.1.0 Install Software Update - Added verbiage for the installation beginning in 10 seconds if the user has reached their maximum postpone allotment. 5.1.6 Settings | Download Interrupted - Revised the language on this screen 5.1.8 Server Busy - Revised the language on this screen 5.1.17 Cache Error - Corrected a typo on this screen
3.9
2012/07/30
3.9.1
2012/08/01
All instances of "Server Initiated" have been renamed "Network Initiated" throughout the document. 3.1 Device Initiated (DI) Process Notes - Clarified verbiage on items B, F, L 4.1.1 Push, Network Initiated - Removed Device Readiness Check 4.1.2 Push, Network Initiated - Removed Device Readiness Check - Removed Postpone option 4.1.3 Flow - Push: Network Initiated - Removed Device Readiness Check 4.1.4 Flow - Pull: User Initiated - Removed Device Readiness Check
Page 4 of 33
4.1.6 Flow - Push: Device Initiated (DI)
AT&T Proprietary (Restricted) - Added Call in Progress check Only for use by authorized individuals within the AT&T companies and not for general distribution

Version: 3.9.1
3.1 Device Initiated (DI) Download Process Notes

A
3.2 User Initiated (UI) Download Process Notes

A
DI Schedule: DI should occur 8 hours following initial activation, then 30days following initial activation, 6-months after initial activation, and 12months after initial activation. If the initial DI fails, up to 2 retries should occur in 24 hours increments.
Check for update should be available once every 24-hours. Check for update should not be available if an active session, DI or NI is in progress. NI should not be processed by device during active UI session. Up to 3 DI retries should occur in 8-hour intervals (3x in 24-hours) only if device was unable to communicate with XDM platform on initial UI attempt. DM GET should be not be processed by device until active session completes. Download instructions and messages should be clear and accurate. - Server unavailable/busy message should only display if server returns response - Check Internet Connectivity or other generic message should display for device time-out with no server response User should be directed to connect to Wi-Fi if Wi-Fi required. - Wi-Fi setup menu should display - Wi-Fi connectivity options should display if Wi-Fi has never been setup on device When the transport node is set to OTA or WiFi, if both are active, then WiFi is the primary/preferred bearer. Download should resume automatically if disconnected and reconnected to same or other Wi-Fi network. If the transport node is locked to Wi-Fi then the device shall not report a download failure until 48 hours later.
C C
A factory reset restarts the DI schedule.

D
The DI should be silent (no user interaction required) unless a different transport method, e.g. Wi-Fi is required. If Menu bar status is displayed it should be clear that an AT&T update is being downloaded. Download should automatically resume where it left off if interrupted for any reason. User should be directed to connect to Wi-Fi if Wi-Fi required. - Wi-Fi setup menu should display - Wi-Fi connectivity options should display if Wi-Fi has never been setup on device
G E
When the transport node is set to OTA or WiFi, if both are active, then WiFi is the primary/preferred bearer Download should begin automatically once connected to Wi-Fi
H
Download should resume automatically if disconnected and re-connected to same or other Wi-Fi network
I
NI or UI should not be available or accepted by device during active session If the transport node is locked to Wi-Fi then the device shall not report a download failure until 48 hours later.
J

Version: 3.9.1
3.3 Network Initiated (NI) Download Process Notes

A
NI should not be processed by device during active UI or DI session. DM GET should be not be processed by device until active session completes. The NI should be silent (no user interaction required) unless a different transport method, e.g. Wi-Fi is required. If Menu bar status is displayed it should be clear that an AT&T update is being downloaded. User should be directed to connect to Wi-Fi if Wi-Fi required - Wi-Fi setup menu should display - Wi-Fi connectivity options should display if Wi-Fi has never been setup on device When the transport node is set to OTA or WiFi, if both are active, then WiFi is the primary/preferred bearer. Download should begin automatically once connected to Wi-Fi. NI or UI should not be available or accepted by device during active session. Download should resume automatically if disconnected and re-connected to same or other Wi-Fi network. If the transport node is locked to Wi-Fi then the device shall not report a download failure until 48 hours later.

Version: 3.9.1
User Flows detail the wireless experience through small scenarios or stories. Each user flow details users, screen order, and screen states. The Legend below is a list of symbols and icons used throughout the user flows.
4.0 User Flows

4.1.1 Flow - 4.1.1 Flow - Push: Network Initiated (Active Data Connection, Wi-Fi Connected if Required) 4.1.2 Flow - Push: Network Initiated (Wi-Fi Required but NOT Connected) 4.1.3 Flow - Push: Network Initiated (Wi-Fi Required but Connection Lost) 4.1.4 Flow - Pull: User Initiated (Active Data Connection, Wi-Fi Connected if Required) 4.1.4 Flow - Pull: User Initiated (Active Data Connection, Wi-Fi Connected if Required) Cont'd
Flow Iconography Legend
Initial Screen
Intermediary Screen
Decision Point
User
Friend
4.1.5 Flow - Reflash and Reboot 4.1.6 Flow - Push: Device Initiated (DI)
End Flow: Location Continue Flow: Location
Primary Flow Secondary Flow
Navigation Key Legend

[LSK] [RSK] [CHK] [UHK] [RHK] [DHK] [LHK] Left Soft Key Right Soft Key Center Hard Key Up Hard Key Right Hard Key Down Hard Key Left Hard Key
A
X.X.X Detail
Callout ID
Screen Detail ID

Version: 3.9.1
4.1.1 Flow - Push: Network Initiated (Active Data Connection, Wi-Fi Connected if Required)
Continue from 4.1.3 Flow - Push: Server Initiated (Wi-Fi Required but Connection Lost)
A software update is available for John's device. Unknown to him, the update will download to his device. If John is on an active call, the process should resume after the call ends. When the download is complete, John's device will display a message notifying him that the update is available to install (the message will only display during predefined hours of the day). John has the option to Continue (install the update) or Postpone. If John has already postponed the install the maximum number of times, he will only be provided with the option to Continue. If John selects "Continue", the device update will install and reboot. The device will automatically continue if the user does nothing and 30 seconds has elapsed. If John powers down the device before the reboot and install can begin, the installation shall occur during power up. Alternatively, John selects "Postpone". John selects to postpone the software update by 1, 4, or 8 hours, and returns to the screen/process before the software update notification was received (originating screen).
5.1.0
AT&T Software Update
Software downloads in background
Download complete
Active call in progress?
No
Maximum postpones reached?
No
Software Update
A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install.
Continue Postpone
5.1.1
Yes Yes
The software update has been postponed. Update software in:
No Action: Wait for Call to End
1 hour 4 hours 8 hours

Postpone
Continue
5.1.0
Select Select
Back
Software Update
A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install. The installation will begin in 30 seconds.
Continue Continue OR 30 seconds elapsed
End Flow: Return to Originating Screen
Go to: 4.1.5 Reash and Reboot

Version: 3.9.1
4.1.2 Flow - Push: Network Initiated (Wi-Fi Required but NOT Connected)
A
A software update is available for John's device. Unknown to him, the server attempts to push the update to his device, but the device is not connected to Wi-Fi. John receives a message on his device that a software update is available, but he must connect to Wi-Fi. John has the option to view AT&T Wi-Fi Hot Spots, Continue, or Cancel. John selects "Continue" and connects to Wi-Fi via his device's native Wi-Fi Settings screens. Alternatively, John selects to view AT&T Wi-Fi Hot Spots. His device's browser opens and takes him to the AT&T Wi-Fi Hot Spots URL.
5.1.2

A
Server attempts to push software notication in background
Software Update
Unsuccessful (no Wi-Fi connection) Active call in progress?
No
A software update is available for your device that requires Wi-Fi connectivity for download process to begin. Connect to Wi-Fi network? For a list of free Wi-Fi Networks click here: AT&T Wi-Fi Hot Spots
AT&T Wi-Fi Hot Spots URL
Yes
D Device browser opens to http:// attwifi.knowwhere.com/attwifiw/
User connects to Wi-Fi?
Yes
No
Continue Continue
Cancel
End Flow: Return to Idle

Cancel
C OEM/OS Specific Wi-Fi Settings
Continue to Screen F, 4.1.4 Flow - Pull: User Initiated (Active Data Connection, Wi-Fi Connected if Required) Cont'd
Yes
Continue to Screen F 4.1.4 Flow - Pull: User Initiated No (Active Data Connection, Wi-Fi Connected if Required) Cont'd Continue to 4.1.3 Flow - Push: Server Initiated (Wi-Fi Required but Connection Lost)

Version: 3.9.1
4.1.3 Flow - Push: Network Initiated (Wi-Fi Required but Connection Lost)
A
A software update is available for John's device. Unknown to him, the server pushes the update to his device, but the device loses Wi-Fi connection during the download. The update timer will begin when the device receives the update notification. If the timer expires, a failure message is sent to the originating server. John's device completes the software download.
Server attempts to push software update in background

Time interval = max?
Wi-Fi connected?
Yes
Software update is downloaded to device
Download Complete
No No
Go to 4.1.1 Flow - Push: Server Initiated (Active Data Connection, Wi-Fi Connected if Required)
Yes
B
Fail messages sent to originating server

Version: 3.9.1
4.1.4 Flow - Pull: User Initiated (Active Data Connection, Wi-Fi Connected if Required)
A
John accesses his device's Settings page to check for a software update for his device. He selects AT&T Software Update from the Settings screen. John will be provided with options to Continue Update if he has previously postponed a software install. John will be provided with the option to Check for Updates if he has not previously postponed a software install. John selects "Check for Updates". If it has been less than 24 hours since the last time John checked for an update, the device will display a message telling John that he will be able to check for updates again in a specific time. If it has been more than 24 hours since John selected "Check for Updates" and an error occurs, John's device will display an appropriate message.
5.1.3
5.1.4
Settings
AT&T Software Update Postponed install?
1. Setting 1 2. Setting 2 3. Setting 3 4. Setting 4 5. Setting 5 6. Setting 6 7. Setting 7 8. AT&T Software Update 9. Phone Information
Options Select Back Select
1. Check for Updates

Yes
2. Continue Update
No
Select Select
Back
5.1.4
1. Check for Updates 2. Continue Update
Continue to Screen F 4.1.4 Flow - Pull: User Initiated (Active Data Connection, Wi-Fi Connected if Required) Cont'd
24 hrs since last check?
Continue to Screen F 4.1.4 Flow - Pull: User Initiated (Active Data Connection, Wi-Fi Connected if Required) Cont'd
Yes
Yes
Error?
No
Update Available?
No
D
5.1.5
Yes
E
5.1.6
No
5.1.5
Select Select
Back
Current software is up to date You may check again in: 5 hours and 34 minutes
No update is available for your device at this time. Your device will automatically check for an update within the next 48 hours.
Select OK OK
Select OK OK
End Flow: Idle
End Flow: Idle

Version: 3.9.1
4.1.4 Flow - Pull: User Initiated (Active Data Connection, Wi-Fi Connected if Required) Cont'd
5.1.7 5.1.9
F F
John receives a notification that the software download is about to begin. If an error occurs, John receives a message. If a network error does not occur, John receives a message informing him that the software update is about to begin and that he needs to stay in a Wi-Fi area for a successful install. John selects OK. If a timeout occurs, a message is sent to the server and John returns to the device's idle screen. John's device displays a progress bar showing the software install downloading. If the download does not complete, John receives a message telling him the download will complete when he reconnects to Wi-Fi. If the download completes, John receives a message telling him that the software is about to be installed. NOTE: The update timer is the time the device will wait to camp on Wi-Fi after receiving the update notification before sending the failure message back to the server. Continue from 4.1.4 Flow - Pull: User Initiated (Active Data Connection, Wi-Fi Connected if Required)
5.1.10
5.1.11
G H
Software Update
Processing... The download for the software update will begin in a moment. The software download may take several minutes.
Error? No
Software Update
A new software update from AT&T is available for your device. This update will occur over Wi-Fi. Please make sure that you stay within the Wi-Fi coverage area while the download takes place. This could take several minutes.
OK OK Time interval = max? No
Downloading software update. Please do not leave Wi-Fi coverage area.
Software Update
Download complete? No
Yes
5.1.8
Yes
I
Yes
Software Update A new update for your device may be available. Your device will automatically check for an update within the next 48 hours.
Fail messages sent to originating server
30% Complete
The software download has been paused because the WiFi connection has been lost. The download will resume when Wi-Fi connection is regained. For a list of free Wi-Fi Networks click here: AT&T Wi-Fi Hot Spots
OK OK
End Flow: Idle
5.1.0
End Flow: Idle
Software Update
OK OK
End Flow: Idle
Continue Postpone Continue

Version: 3.9.1
4.1.5 Flow - Reflash and Reboot

5.1.13 5.1.14
If John does not have sufficient battery capacity for the install, a message will display on his device telling him the install cannot continue. If John does have sufficient battery capacity, John receives a message informing that his device will restart. John selects OK and his device begins reboot. After the device restarts, a message displays showing the progress of the installation. If the installation was not successful, John receives a message and returns to the idle screen. If the installation is successful, John receives a message and returns to the idle screen.
Sufcient Battery Capacity? Yes
5.1.16
Restart Device
Your device will now restart.
OK
OK
Installing AT&T Software Update
Update complete
Install success? Yes
Continue from: 4.1.1-4 Flows
The software has been successfully installed. Your device is now ready to use.
No
30% complete
No
5.1.12
Low Battery
This device does not have enough charge to install the software. Please charge your device, and then go to Settings > AT&T Software Update > Continue Update to restart the software update.
Select OK OK
D
5.1.15
Install Interrupted
The software update could not be installed.
End Flow: Idle
OK OK
End Flow: Idle
Select OK OK
End Flow: Idle

Version: 3.9.1
4.1.6 Flow - Push: Device Initiated (DI)

A
John activates his device and the device checks for an update 8 hours, 30 days, 6 months, or 12 months after John's activation. If update is available that does not require a Wi-Fi connection, John's device will automatically begin downloading the software, unknown to John. If an update is available that requires a Wi-Fi connection, and John is not connected to Wi-Fi, John's device will display a message asking him to connect. Once John has connected his device to Wi-Fi, his device will display either a pop up notification or an indicator in the notification panel that the AT&T software update is downloading. If John leaves the Wi-Fi area or is disconnected, the device will display a message telling him that the download was paused. If John re-enters a WiFi area, the download should resume.
A C
5.1.2
X hours/ months after activation
Update available?
Yes
Wi-Fi Required?
Yes
Wi-Fi Connected?
OEM/OS Specific Wi-Fi Settings
No
Software Update
Continue Continue Cancel Cancel
No
No
B
No
Yes
Yes
End Flow: Return to Idle
End Flow: Idle
Device downloads software update (unknown to user)
5.1.17 March 5, 2012 AT&T 3:28 PM
5.1.10
5.1.11
Ongoing
Downloading AT&T software update. Please do not leave Wi-Fi coverage area.
30% Complete
Software Update
Download complete? No
30% Complete
The software download has been paused because the WiFi connection has been lost. The download will resume when Wi-Fi connection is regained. For a list of free Wi-Fi Networks click here: AT&T Wi-Fi Hot Spots
OK OK
Yes
Yes
Active call in progress?
End Flow: Idle
No

Version: 3.9.1
Screen Details or wireframes serve the central function in communicating the content and layout of each AT&T mobile screen for discussion and review, as well as a blueprint from which designers and developers will derive final screen designs. The purpose of wireframes is to describe and detail the functional components that are on each screen of the application. Each functional component is placed on the appropriate screen for review and walkthrough. This helps communicate our user interaction and navigation design. Each screen has a unique reference number that corresponds to the Context Map. The Action Tables describe actions required to move from one screen to the next. Each soft and hard key action definition can be mapped back to the relevant Screen schematic. Soft key action tables define soft key appearance and pop up content. Hard key action tables define events that take place when a key is pressed on that device. Annotations
A
5.0 Screen Details

5.1.0 Install Software Update 5.1.1 Postpone 5.1.2 Wi-Fi Not Connected Install Software Update 5.1.3 Settings 5.1.4 Settings | Software Update 5.1.5 Settings | Software Up to Date Timer 5.1.6 Settings | User Initiated Check for Update 5.1.7 Software Update Processing 5.1.8 Servers Busy 5.1.9 Wi-Fi Camping 5.1.10 Downloading Status 5.1.11 Wi-Fi Required 5.1.12 Low Battery
are used when a called out component needs to be further described.
Details Legend
Status Bar
5.1.13 Restart Device Devise Status Bar [AIA] Application Info Area 5.1.14 Installing Update 5.1.15 Install Interrupted 5.1.16 Update Complete 5.1.17 Download Notification
Location Bar
Content Area
[LSK] Left Soft Key
Options
Select
Back
[RSK] Right Soft Key [CSK] Center Soft Key [UHK] Up Hard Key
[LHK] Left Hard Key [DHK] Down Hard Key [GHK] Call/Green Hard Key
[RHK] Right Hard Key [CHK] Center Hard Key
[EHK] End/Red Hard Key

Version: 3.9.1
5.1.0 Install Software Update

Soft Key Action Table
Navigation Key LSK RSK
Function NONE Postpone Postpones the install
Software Update
A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install. The installation will begin in 30 seconds. B Continue
Software Update
B
Hard Key Action Table

Navigation Key CHK UHK RHK DHK LHK Function Continue initiate the install of the software update Scroll content of screen NONE Scroll content of screen NONE
Continue Postpone
Annotations
The Postpone option and the message about the installation automatically beginning should never display at the same time.

Version: 3.9.1
5.1.1 Postpone
Soft Key Action Table AT&T Software Update
Group
A Navigation Key LSK RSK Function NONE Back -- returns to screen 5.1.0 Install Software
Install Postponed
The software update has been postponed. Update software in:

1 hour 4 hours 8 hours

Navigation Key CHK UHK RHK DHK LHK Function Select / OK -- Selects an option and closes screen, phone goes to idle / home screen Moves up through the choices (selection should be circular) NONE Moves down through the choices (selection should be circular) NONE
Select [title]
Back
Annotations This screen is presented to inform the user that the install was postponed and that they can select to update the software in the intervals shown. 1 hour should be selected by default.

Version: 3.9.1
5.1.2 Wi-Fi Not Connected Install Software Update

Function NONE Cancel Returns to idle screen
Software Update
B

Navigation Key CHK UHK RHK DHK LHK Function Continue initiate the install of the software update, when URL is highlighted CHK becomes Select Scroll content of screen NONE Scroll content of screen NONE
Continue
Cancel
Annotations
Selecting the URL will open the native browser and take the user to the AT&T Wi-Fi Hot Spots URL.

Version: 3.9.1
5.1.3 Settings
Soft Key Action Table Settings
Group
Navigation Key LSK RSK Function NONE Back Takes user to the previous screen
1. Setting 1 2. Setting 2 3. Setting 3 4. Setting 4 5. Setting 5 6. Setting 6

A

Navigation Key CHK UHK RHK DHK LHK Function Select - Opens the highlighted option Scroll content of screen NONE Scroll content of screen NONE
7. AT&T Software Update 8. Phone Information

[title] Select
Back
Annotations There should be options within the Settings folder for AT&T Software Update.

Version: 3.9.1
5.1.4 Settings | Software Update

Group
A B

Group
C D
Function NONE Back Takes user to the previous screen

Navigation Key CHK UHK RHK DHK LHK Function Select performs the action that the user has selected Scroll content of screen NONE Scroll content of screen NONE
Select [title]
Back
Select [title]
Back
Annotations If there are no postponed software updates, the user has the option to check if there is a software update. If a software update is available, the Software Update process will be triggered
B
The Continue Update option should be disabled or removed when there are no pending software updates. The Check for Updates option should be disabled and removed (or grayed-out) when there is not a pending software update. If there is a postponed install then the user has the ability to manually start the install by selecting "Continue Update".

Version: 3.9.1
5.1.5 Settings | Software Up to Date Timer

Group
A Navigation Key LSK RSK Function NONE NONE
Current software is up to date

B

Navigation Key CHK Function OK Dismisses the notification Scroll content of screen NONE Scroll content of screen NONE
You may check again in 23 hours and 55 minutes.
UHK RHK DHK LHK
OK [title]
Annotations This screen appears when the software is up to date. Informs the user how much time is remaining (hours and minutes) until they can check again for an update. The user may only perform one update check within a 24-hour period.

Version: 3.9.1
5.1.6 Settings | User Initiated Check for Update

Group
No update is available for your device at this time. Your device will automatically check for an update within the next 48 hours.

Navigation Key CHK UHK RHK DHK LHK Function OK -- Closes screen and returns to idle NONE NONE NONE NONE
OK [title]
Annotations This screen is displayed when a UI download is not successful. Please reference 13340 requirement <CDR-DVM-1529> Auto-Initiated Update Following a Failed User Initiated Update Attempt Due to a Network/Server Issue.

Version: 3.9.1
5.1.7 Software Update Processing

Group
Software Update
Processing... The download for the software update will begin in a moment. The software download may take several minutes.

Navigation Key CHK UHK RHK DHK LHK Function NONE NONE NONE NONE NONE
[title]
Annotations This screen appears when the software update is processing.

Version: 3.9.1
5.1.8 Servers Busy

Group
Software Update
A new update for your device may be available. Your device will automatically check for an update within the next 48 hours.

Navigation Key CHK UHK RHK DHK LHK Function OK Dismisses the notification Scroll content of screen NONE Scroll content of screen NONE
OK [title]
Annotations This screen appears when the download servers are busy.

Version: 3.9.1
5.1.9 Wi-Fi Camping

Function NONE NONE
Software Update
A new software update from AT&T is available for your device. This update will occur over Wi-Fi. Please make sure that you stay within the Wi-Fi coverage area while the download takes place. This could take several minutes.

Navigation Key CHK UHK RHK DHK LHK Function OK initiate the install of the software update Scroll content of screen NONE Scroll content of screen NONE
OK
Annotations

Version: 3.9.1
5.1.10 Downloading Status

Group
Navigation Key LSK A RSK Function NONE NONE
Downloading software update. Please do not leave Wi-Fi coverage area.

Navigation Key CHK UHK RHK Function NONE NONE NONE NONE NONE
Postpone
B C
DHK
65% complete
LHK
Annotations
A B C
This screen is presented during software download. Animated download progress bar. Can utilize OS or OEM specific progress bar. Denotes current percentage of file that has been installed (e.g. Installs from 0 to 100%). If percentage isn't possible, display XXMB out of XXMB.

Version: 3.9.1
5.1.11 Wi-Fi Required


A
Function NONE NONE
Software Update
The software download has been paused because the WiFi connection has been lost. The download will resume when Wi-Fi connection is regained.

Navigation Key CHK UHK RHK DHK Function OK display OEM/OS Wi-Fi Settings page, when URL is highlighted CHK becomes Select Scroll content of screen NONE Scroll content of screen NONE
For a list of free Wi-Fi Networks click here: AT&T Wi-Fi Hot Spots
B
LHK
OK
Annotations
A B
This screen is presented when Wi-Fi connectivity is lost during the software download. Selecting the URL will open the native browser and take the user to the AT&T Wi-Fi Hot Spots URL.

Version: 3.9.1
5.1.12 Low Battery

Group
Low Battery
This device does not have enough charge to install the software. Please charge your device, and then go to Settings > AT&T Software Update > Continue Update to restart the software update.

OK [title]
Annotations This screen is presented to inform the user that the install was postponed because the device is not sufficiently charged.

Version: 3.9.1
5.1.13 Restart Device

Group
Navigation Key LSK A RSK Function NONE NONE
Restart Device
Your device will now restart.

Navigation Key CHK UHK RHK Function OK -- restarts the device NONE NONE NONE NONE
Postpone
OK
DHK LHK
Annotations
A
This screen is presented after software download

Version: 3.9.1
5.1.14 Installing Update

Group
Navigation Key LSK A Function NONE NONE
Installing AT&T Software Update
RSK

Navigation Key B C CHK UHK Function NONE NONE NONE NONE NONE
Postpone
30% complete
RHK DHK LHK
Annotations
A B C
This screen is presented during install of software update Animated download progress bar. Can utilize OS or OEM specific progress bar. Denotes current percentage of file that has been installed (e.g. Installs from 0 to 100%). If percentage isn't possible, display XXMB out of XXMB.

Version: 3.9.1
5.1.15 Install Interrupted

Group
Install Interrupted The software update could not be installed.

OK [title]
Annotations This screen is displayed when the update is not successful.

Version: 3.9.1
5.1.16 Update Complete

Group
Update Complete The software has been successfully installed. Your phone is now ready to use.

OK [title]
Annotations This screen is presented to inform the user that the install was successful and the device is ready for use.

Version: 3.9.1
5.1.17 Download Notification

March 5, 2012 AT&T 3:28 PM

Navigation Key LSK RSK Function NONE NONE
Ongoing
A

Navigation Key Function NONE NONE NONE NONE NONE
Postpone
30% Complete
CHK UHK RHK DHK LHK
Annotations
A
This screen is presented when the user is downloading the software update.

AT&T Device Update MAXD - v3.9.1

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MAXD

Mobile AT&T Experience Document

Project: Mobile AT&T User Experience Requirements, 18699

Creation Date: Mon Jun 14 2010

Revision Date: Fri Aug 03 2012

3.0 Process Notes

4.0 User Flows

5.0 Screen Details

Project: Mobile AT&T User Experience Requirements, 18699

Creation Date: Mon Jun 14 2010

Revision Date: Fri Aug 03 2012

1.3 Design Principles AT&T Mobility User-Centered Design Principles

1.2 Adjoining Documents

Project: Mobile AT&T User Experience Requirements, 18699

Creation Date: Mon Jun 14 2010

Revision Date: Fri Aug 03 2012

2.1 Revision History

3.0 3.0 3.2 3.7 3.8

2011/01/12 2011/01/12 2011/1/28 2011/03/29 2012/02/09 2012/07/09

4.1.6 Flow - Push: Device Initiated (DI)

Project: Mobile AT&T User Experience Requirements, 18699

Creation Date: Mon Jun 14 2010

Revision Date: Fri Aug 03 2012

3.1 Device Initiated (DI) Download Process Notes

3.2 User Initiated (UI) Download Process Notes

A factory reset restarts the DI schedule.

Project: Mobile AT&T User Experience Requirements, 18699

Creation Date: Mon Jun 14 2010

Revision Date: Fri Aug 03 2012

3.3 Network Initiated (NI) Download Process Notes

Project: Mobile AT&T User Experience Requirements, 18699

Creation Date: Mon Jun 14 2010

Revision Date: Fri Aug 03 2012

4.0 User Flows

Flow Iconography Legend

End Flow: Location Continue Flow: Location

Primary Flow Secondary Flow

Navigation Key Legend

Project: Mobile AT&T User Experience Requirements, 18699

Creation Date: Mon Jun 14 2010

Revision Date: Fri Aug 03 2012

AT&T Software Update

Software downloads in background

Active call in progress?

Maximum postpones reached?

AT&T Software Update

The software update has been postponed. Update software in:

No Action: Wait for Call to End

1 hour 4 hours 8 hours

AT&T Software Update

End Flow: Return to Originating Screen

Go to: 4.1.5 Reash and Reboot

Project: Mobile AT&T User Experience Requirements, 18699

Creation Date: Mon Jun 14 2010

Revision Date: Fri Aug 03 2012

AT&T Software Update

Server attempts to push software notication in background

AT&T Wi-Fi Hot Spots URL

D Device browser opens to http:// attwifi.knowwhere.com/attwifiw/

User connects to Wi-Fi?

No Action: Wait for Call to End

End Flow: Return to Idle