VSAS: User Manual FAS v2

Users Manual - FAS
On-Demand: VSAS v2.0

Contents
Contents
INTRODUCTION ..................................................................................................................................................... 3
LETTER FROM THE CEO ...................................................................................................................................................3

ABOUT US: ...................................................................................................................................................................4
Definition: .............................................................................................................................................................4
WHAT IS THE DIFFERENCE BETWEEN MARKETPLACE AND ON-DEMAND? ...................................................................................4
FIDIDEL DASHBOARD ............................................................................................................................................. 5
GETTING TO KNOW YOUR FIDIDEL DASHBOARD ....................................................................................................................5
GET STARTED - LOGIN ............................................................................................................................................ 6
LOGGING IN ..................................................................................................................................................................6
Validate information .............................................................................................................................................6
RECOVERING FORGOTTEN PASSWORD .................................................................................................................. 7
RECOVER YOUR PASSWORD ..............................................................................................................................................7

Validate User’s email ............................................................................................................................................8
Validate answer to secret question....................................................................................................................... 8
Send email to user .................................................................................................................................................8
Check your email to reset your password. ............................................................................................................8
Enter new password ..............................................................................................................................................8
LOGGING OFF ........................................................................................................................................................ 9
EDIT PROFILE ....................................................................................................................................................... 10
UPDATING YOUR PROFILE ..............................................................................................................................................10

Displaying forms for Fidideler profile (Client’s sales person). .............................................................................11
Validate data ......................................................................................................................................................12
Email notification to User about changes ...........................................................................................................12
VALUE PRICING SERVICE (VPS) MANAGEMENT .................................................................................................... 13
GETTING TO KNOW YOUR VPS MODULE ...........................................................................................................................13

UNDERSTANDING THE PRODUCT INFORMATION DISPLAYED ..................................................................................................14
Quick View of Product Information .....................................................................................................................14
ACCEPTING A VPS REQUEST ...........................................................................................................................................15
How to accept an incoming VPS request ............................................................................................................15
RETRACTING AN OFFER..................................................................................................................................................17
How to Retract an Offer ......................................................................................................................................17
ACCEPTING AN OFFER ...................................................................................................................................................18
Accept an Offer ...................................................................................................................................................18
END THE NEGOTIATION .................................................................................................................................................19
Ending a negotiation ...........................................................................................................................................19
USER TERMS AND CONDITIONS ........................................................................................................................... 20
CONTACT US ........................................................................................................................................................ 22
© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 2 of 22

Introduction
Introduction
Letter from the CEO
Greetings,
Welcome to the Fididel community! Fididel has come a long way in achieving a leading position
for real-time interactive solutions, and our continuous growth has demonstrated the success of
our commitment and innovative vision in the marketplace.
Leveraging from a successful marketplace, Fididel is becoming a key eCommerce component

across leading vertical markets. I’m excited to have you embark on this great adventure with us.
Regards,
Hal Wendel
Founder & CEO

About Us:
Introduction
Fididel is the first eCommerce solutions company to offer a patent-pending platform for doing business
over the internet in real-time. In first the phase, Fididel created the first marketplace on the internet,
where buyers and sellers can negotiate in real-time for products and services. Fididel now launches its
On-Demand service that will take advantage of Fididel’s development and leadership position in
supplying real-time interactive technology to the eCommerce marketplace.
The company’s On-Demand solutions encompass three areas:
1) Vehicle Sales Accelerator Solution (VSAS)

2) Value Pricing Service (VPS)
3) Value Pricing Service (VPS)
Definition:
To understand how Fididel works, let’s go through a few terminologies we frequently use.
• Fididel – (verb) to engage in a real-time interactive session and negotiate for your
product/service
• Fididel Agent Services– a trained Fididel sales person interacting with the buyers on behalf of
Client, aka FAS
• Client – the provider (seller) of product/service for sales
• Fidideler – the Client’s sales person interacting with buyers
• Buyer – the end user/customer who’s going to purchase the product/service
What is the difference between Marketplace and On-Demand?

Marketplace is a portal with 85,000+ products for buyers to engage in a real-time interaction with
sellers. In this session, buyers and sellers can exchange comments, questions and offer prices until both
parties reach an agreement.
On-Demand solution is the extension of our real-time interactive application to the Seller’s/Client’s own
website. For examples, instead of going to the marketplace to “fididel” for a TV, buyers can now go to an
eCommerce site and “fididel” directly. Fididel provides the On-Demand solution (also known as
Software-as-a-service) to 3 vertical markets:
1) Value Pricing Service for E-tailers

2) Value Pricing Service for Hotels
3) Vehicle Sales Accelerator Solution (VSAS) for Auto Dealers
Depend on which vertical market you’re in, your manual will be tailored to that solution.

Fididel Dashboard
Fididel Dashboard
Getting to know your Fididel Dashboard
1 2 3 4
6
7
1. Users Tab – Manage users’ privilege.

2. Dashboard – Click on Dashboard to return to main Dashboard.
3. Logout – Logout from your account.
4. Offline/Online – Indicate available status: Offline means you’re unavailable and Online means you’re
available to accept Fididel requests.
5. Page Location – Indicate what page you’re currently viewing.
6. Change personal profile – Update your personal profile.
7. View Negotiation – Quick over view of all VPS sessions status.
8. Navigation link – Directory of what page you’re on. You can click on the link to take you to that page.

Get Started - Login
Get Started - Login
Logging in
1. Go To https://rtn.fididel.com.
2. Type in Email address that was used to registered and password, then click on “Sign In”
More Details:
Validate information
The application will validate the email account and password for
• Non-empty values.
• Email account and password of an existing user in Fididel database.
If user info’s is not found, an error message will be displayed. Please verify your account and try again.
Note: If you cannot log into your account, please contact your Administrator (Client’s Administrator) for
further assistant.

Recovering forgotten password

Recover your password
If you happen to forget your password, you can recover it by following these steps.
1. Click on “Forgot your password?”
2. Type in your email address and click Continue
3. Type in the secret answer to your question and click Continue
4. Check your E-mail.

More Details:

Validate User’s email
If you forget your password and need to recover it, the password recovery application will provide a
form for you to enter your email account, and then the application validates this information against our
database. If the validation is not successful, an error message will be displayed telling you that the
information is invalid.
• A valid email account is a non-empty email account (the one you initially registered with) that
exists in Fididel database.
• This is Step 1 of 3 of the recovery password feature.
Validate answer to secret question

This is Step 2 of 3 of the recovery process; the application will display the secret question to the user
and also an input box for the user to enter the secret answer. If incorrect, an error message will display
to try again.
Send email to user

Once the correct email account and answer to the secret question are provided, an email notification
will be generated containing the following information:
• User First Name + Last Name
• Instructions on how to reset your password
• A link to confirm and reset the password.
Check your email to reset your password.

Check the email sent to you from Fididel.com and follows the instruction.
Enter new password

After you clicked on the link provided in the email to recover the password, the application will display a
page where the user can enter:
• New password
• Retype password (will be used for confirmation)
The new password will need to be entered twice to guarantee its validity. Once completed, the user will
be redirected to the user profile page.
Note: If you’re un-able to recover your password, please send an email to Fididel Customer Services for
further assistance: customerservices@fididel.com.

Logging off
Logging off
1. Upper right hand corner-> Click Logout Fidideler.
To logout completely, click “Logout Fidideler”.
Note: Your account will automatically log you out if there are no activities for 2 hours.

Edit Profile
Edit Profile
Updating your Profile

1. From Dashboard, click “Change personal profile/information” under Users Tab
2. It will display the Profile Page. Here, you can update your Personal Information, change
password or change your secret question.
Note: You can only edit one column at a time.

3. Click on the button in each column to update that information. If there is no error
Edit Profile
or any required blank fields, you will be notified that your changes are updated.
4. To go back to the main dashboard, click on Home
More Details:
Displaying forms for Fidideler profile (Client’s sales person).
The data to be entered by the Fidideler being registered is:
Field Description Field Type Notes
First Name Letters and numbers (60) Required
Last Name Letters and numbers (60) Required
User Name Letters and numbers (20) Required
Email Letters and numbers (65) Required
Email Confirmation Letters and numbers (65) Required, not persisted
Alternative Email Letters and numbers (65)
Password Letters and numbers (12) Required
Password Confirmation Letters and numbers (12) Required, not persisted
Address 1 Letters and numbers (100) Required
Address 2 Letters and numbers (100)
City Letters and numbers (50) Required

Edit Profile
State Letters and numbers (50) Required
Country Numbers Required, Selectable field
Zip Code Letters and numbers (8) Required
Phone Letters and numbers (20) Required
Alternative Phone Letters and numbers (20)
Question Letters and numbers (65) Required
Answer Letters and numbers (65) Required
Answer Confirmation Letters and numbers (65) Required, not persisted
Terms and conditions agreement Boolean Required, not persisted
Validate data
• All required fields must be filled out.
Email notification to User about changes

Once the User profile is edited either by the user or the Client, an email containing the modifications to
the profile will be sent to the user.

VPS Management
Value Pricing Service (VPS) Management
Getting to know your VPS module
1 2 3 7
16 4
5
15
14
13 6
12
11 8
10 9
Current Offer Box Display

1. Current Offer - This box will let you know what the current offer is.
2. Price- This box will display the current offered price.
3. Quantity – This box will display the number of items being negotiated.
4. Accept Button – To accept the displayed deal, click Accept.
5. Retract Button - To retract an offer made by mistake, click “Retract” to revise it.
6. Offer status bar - This show you whose offer was entered, and it will blink for a couple of
seconds to alert you that a new offer was entered.
Exit Button
7. X - If you wish to leave or end the negotiation, click the red “X” on the VPS module or the
browser “X” to end the session.

VPS Management
Make Your Offer Display
8. Quantity - This field is available to both parties; default quantity will always be one. Keep in
mind that the Price is per item, not a subtotal of the displayed quantity.
9. Submit Button – To send your comments, price and quantity, click “Submit.”
10. Comment – This field allows you to enter question or answer.
11. Price – This field allows you to enter the dollar amount you would like to offer. You may
enter dollar sign, $, and decimal, but no letter or comma is allowed.
12. Dialogued Box – This area displays the communication between you and the buyers.
Product Description
13. Asking Price – The application will display the current asking price of that vehicle.
14. VIN – Vehicle Identification Number, which correspond to the vehicle in the VPS session.
15. Item Name – The application will display the vehicle’s description.
16. Item Image – The application will display an image of the vehicle.
Understanding the Product Information Displayed
Quick View of Product Information

It is very important that you understand what each of this concept means.
Asking Price: The current or asking sales price, you may

not negotiate over it.
Reserved Price: This is the floor or the bottom price, you
will not be allowed to negotiate under it.
Quantity: Number of quantity that is allowed to
negotiate per session, not in-stock inventory.

VPS Management
Accepting a VPS Request
How to accept an incoming VPS request
Important: First, you must either turn off pop-up blocker or allow pop-up in your browser in order to
receive any VPS requests.
1. Log in to your account at www.rtn.fididel.com. Your Online/Offline status is default to Offline
when you log in. Please click on Offline to switch to Online.
2. Now you are ready to accept all incoming VPS requests. When there is a request, you will get a
pop-up message asking if you would like to join a VPS session. Click “Accept” to join or “Reject”
to deny the request.
Note: You must manually accept a request.
Once you accepted the request, the application will load

and place you in the Value Pricing Service (VPS) module.

Need to know more about the RTN (Real Time Negotiation) module? Get more information at “Getting
VPS Management
to know your RTN – VPS module” (Page 14-15)
3. Once you joined the session, there are two ways to tell whether or not the buyer has joined.
Look at the two images below, the arrows will point and state the differences.
Figure 1
Buyer has joined (Figure 2)

Things to look for:
1. Price is different from asking price
2. There’s a message in the blue status bar
3. Dialogue box stated: “Customer: This is my first offer”
1
2
Buyer has not joined (Figure 1)

Things to look for:
1. Price is same as asking price
2. No message in the blue status bar
3. Dialogue box does not state this message
“Customer: This is my first offer.”
Figure 2
4. To input a price, quantity or comment, you may do so through the “Make Your Offer” box. Click
“Submit” or hit Enter to send your input.
Every time a Price or Quantity is entered, by either party, it

will update and appear in your Current Offer box.
Note - The Current Offer box is used to display the latest offer only. The Price and Quantity will not be shown in the dialogue
box.

Retracting an Offer
VPS Management
How to Retract an Offer
In any cases, when you need to take back your last offer due to whatever reasons, you will have an
option to retract that offer in your Current Offer box.
1. In your VPS module, in the Current Offer box, click on “Retract”
2. A confirmation window will display for you to confirm. Click “OK” to retract the offer or “Cancel”
to cancel.
3. When you click “OK” on the confirmation screen, it will automatically alert the Buyer that you
have retracted the last offer. It will display the previous offer (the one prior to your retracted
offer) again.

Accepting an Offer
VPS Management
Accept an Offer
When both parties come to an agreement on the deal, the Buyer can accept your final offer and you
accept the Buyer’s final offer as well.
1. To accept an offer, click on “Accept” in the Current Offer box.
2. A confirmation screen will display for you to confirm. Click “OK” to confirm the deal or “Cancel”
to cancel the confirmation and resume the VPS session.
3. Once you click “OK,” the system will ask the buyer to confirm the deal on his/her ends. The
system will display the Price, Quantity and Sub-Total; the sub-total does not include shipping
fees, taxes and etc.
4. Once the Buyer click “Yes,” the system will alert you that “Your offer was accepted”. The Value
Pricing Service (VPS) module will go away once you click “OK.”
Please note – even if the Buyer accepted your offer that does not mean the transaction is completed.
The buyer still has an option to abandon or continue with check out.

End the Negotiation
VPS Management
Ending a negotiation
Due to whatever reasons that may cause you to end or give up the negotiation, you can do any of the
followings to end the session.
1. You can simply click on the red “X” inside the window or the “X” on the browser.
2. Next, the application will pop-up a confirmation screen. Click “OK” to end the session and click
“Cancel” to keep the session.
3. Once you clicked “OK,” the system will alert you that you have voluntarily left the negotiation.
Please click “OK” to fully exit the session. At the same time, it will also notify the Buyer that you
have chosen to leave the negotiation.
Client or Fidideler Screen Buyer Screen

User Terms and Conditions
Users Terms and Conditions

1. License.
1.1 Subject to the terms and conditions of this Agreement, Fididel hereby grants the Client and its Users,
commencing on the date, “Effective Date,” of the first download, copy, installment or use of the Software and on-
going for the rest of the terms of this Agreement, a non-exclusive, non-transferable, location-specific, limited
license to use the Software and any documentation, “Documentation,” provided in connection with the Software
for the Client’s commercial endeavor, “Commercial Use,” as defined in this Agreement.
1.2 For the purposes of this Agreement, the Users are defined as end users who use the Software on behalf of the
Client, which is subject to a license fee and the terms and conditions of this Agreement. Users exclude:
1.2.1 Any commercial endeavor, either directly or indirectly, whether or not the Users actually generate
profits from such endeavor not related to the Client’s business;
1.2.2 Any use of the Software by a company, corporation, partnership, non-profit organization,
educational institution, government body or any form of organization not authorized by Fididel;
1.2.3 Any sublicensing, leasing or reselling of the Software, hosting of the Software for third parties or
affiliates use and/or making its functionality available to third parties and/or affiliates as an application
service provider or service bureaus.
1.3 For the purposes of this Agreement, Users shall be given a login and password, defined as “User Seat,” unique
to a single individual generated or recognized by the Software. Use of such login and password by more than one
individual or another individual other than the individual registered to is strictly prohibited.
1.4 Fididel reserves the right to determine, in its sole discretion, whether the Client’s and Users’ use of the
Software at any time complies with the authorized Commercial Use and/or the maximum number of User Seats
allowed, and if such determination is concluded as unauthorized, Fididel shall, notify the Client and request the
issue to be rectified. Fididel reserves the right to cancel the agreement if the Client continues to use unauthorized
software.
2. Terms and Conditions
2.1 The Client and Users will use the Software in compliance with any and all applicable laws, rules and regulations
of the jurisdictions in which the Client and Users use the Software. In addition, the Client and Users may not under
any circumstances:
2.1.1 Create and/or distribute derivative works based on the Software and/or Documentation;
2.1.2 Reproduce the Software and/or the Documentation;

2.1.3 Sell, lease, assign, license, sublicense, disclose, distribute, or otherwise transfer or make available
Users Terms and Conditions

the Software and/or Documentation, in whole or in part or any copies thereof, in any form to any third
parties and affiliates;
2.1.4 Remove or alter any proprietary notices on the Software;
2.1.5 Allow use of the Software to third parties not included in the definition or count of User Seat;
2.1.6 Download, copy, install or use the Software on any computer system other than that provided to the
Users by the Client for any purposes.
3. Confidentiality
3.1 Commencing on the Effective Date of this Agreement and continuing for a period of three (3) years from the
termination of this Agreement, each party (Fididel, the Client and its Users) shall protect as confidential, and shall
not disclose to any third party without the disclosing party’s written consent, any Confidential Information
received from the disclosing party or otherwise discovered by the receiving party during the terms of this
Agreement, including but not limited to, the pricing and terms of this Agreement, and any information relating to
the disclosing party’s technology, business affairs, marketing or sales plans, and any non-public information
regarding the performance of the Software (collectively known as “Confidential Information”). The parties shall use
Confidential Information only for the purpose of this Agreement and shall only disclose Confidential Information to
affiliates, employees, subcontractors or advisors under a similar obligation or confidentiality. The foregoing
restrictions on use and disclosure of Confidential Information do not apply to information that:
3.1.1 Is in the possession of the receiving party at the time of its disclosure and is not otherwise subject to
obligations of confidentiality;
3.1.2 Is or becoming publicly known, through no wrongful act or omission of the receiving party;
3.1.3 Is received without restriction from a third party free to disclose it without the obligation to the
disclosing party;
3.1.4 Is developed independently by the receiving party without reference to the Confidential
Information;
3.1.5 Is required to be disclosed by law, regulation, court or governmental order, however, the party
subject to such law, regulation, court or governmental order shall use reasonable efforts to minimize such
disclosure and shall notify the other party contemporaneously of such disclosure.

Contact Us
Contact Us
Support Team:
There are 2 teams standing by to support the On-Demand solutions:

1. Customer Service – who will help answer any questions you have about the solution. For
examples:
• Frequently Asked Questions (as defined in your training manual)
• Questions related to usability
• Inquiries about your accounts, e.g. profiles, users and products management
Contact CS:
E-mail: customerservices@fididel.com (M-F, 9am-5pm, PST)
Tel: (408) 572-8330 option #1
2. Support – engineers who will help you solve any technical issues. For examples:
• Feature requests/enhancements
• Bugs
• Critical downtime
Contact Support:
E-mail: support@fididel.com (24/7)
Tel: (408) 572-8330 option #2

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Users Manual - FAS

On-Demand: VSAS v2.0

LETTER FROM THE CEO ...................................................................................................................................................3

FIDIDEL DASHBOARD ............................................................................................................................................. 5

GETTING TO KNOW YOUR FIDIDEL DASHBOARD ....................................................................................................................5

GET STARTED - LOGIN ............................................................................................................................................ 6

RECOVERING FORGOTTEN PASSWORD .................................................................................................................. 7

RECOVER YOUR PASSWORD ..............................................................................................................................................7

LOGGING OFF ........................................................................................................................................................ 9

EDIT PROFILE ....................................................................................................................................................... 10

UPDATING YOUR PROFILE ..............................................................................................................................................10

VALUE PRICING SERVICE (VPS) MANAGEMENT .................................................................................................... 13

GETTING TO KNOW YOUR VPS MODULE ...........................................................................................................................13

USER TERMS AND CONDITIONS ........................................................................................................................... 20

© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 2 of 22

Leveraging from a successful marketplace, Fididel is becoming a key eCommerce component

Founder & CEO

© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 3 of 22

The company’s On-Demand solutions encompass three areas:

1) Vehicle Sales Accelerator Solution (VSAS)

What is the difference between Marketplace and On-Demand?

1) Value Pricing Service for E-tailers

© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 4 of 22

1. Users Tab – Manage users’ privilege.

© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 5 of 22

© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 6 of 22

Recovering forgotten password

1. Click on “Forgot your password?”

2. Type in your email address and click Continue

3. Type in the secret answer to your question and click Continue

4. Check your E-mail.

© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 7 of 22

Recovering forgotten password

Validate answer to secret question

Send email to user

Check your email to reset your password.

Enter new password

© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 8 of 22

To logout completely, click “Logout Fidideler”.

© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 9 of 22

Updating your Profile

Note: You can only edit one column at a time.

© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 10 of 22

4. To go back to the main dashboard, click on Home

First Name Letters and numbers (60) Required

Last Name Letters and numbers (60) Required

User Name Letters and numbers (20) Required

Email Letters and numbers (65) Required

Email Confirmation Letters and numbers (65) Required, not persisted

Alternative Email Letters and numbers (65)

Password Letters and numbers (12) Required

Password Confirmation Letters and numbers (12) Required, not persisted

Address 1 Letters and numbers (100) Required

Address 2 Letters and numbers (100)

City Letters and numbers (50) Required

© 2008 Fididel, Inc. | User Manual VSAS FAS v2.1 Page 11 of 22

Country Numbers Required, Selectable field

Zip Code Letters and numbers (8) Required

Phone Letters and numbers (20) Required

Alternative Phone Letters and numbers (20)

Question Letters and numbers (65) Required

Answer Letters and numbers (65) Required

Answer Confirmation Letters and numbers (65) Required, not persisted

Terms and conditions agreement Boolean Required, not persisted