Your Results for: "Chapter Quiz" Site Title: Organizational Behavior, 14/e Book Title: Organizational Behavior, 14/e

Book Robbins Author: Location on Chapter 8 > Chapter Quiz Site: Date/Time December 4, 2011 at 10:53 AM Submitted: (UTC/GMT) Summary of Results

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95% Correct of 20 Scored items: 19 Correct: 95% 1 Incorrect: 5% 2 questions not scored. 20 scored questions. More information about scoring

1.

The _____ says that internal rewards are obtained by individuals when they learn that they personally have performed well on a task that they care about. Your Answer: job characteristics model Correct!

2.

_____ (or cross-training) is the periodic shifting of an employee from one task to another. Your Answer: Job rotation Correct!

3.

_____ may be implemented by combining tasks, forming natural work units, establishing client relationships, expanding jobs vertically, and opening feedback channels. Your Answer: Job enrichment Correct!

4.

Susan works from 6 a.m. to 3 p.m. each day, while other employees in her office work from 10 a.m. to 7 p.m. It appears that Susan's employer offers a _____ option. Your Answer: flextime Correct!

5.

Writers, attorneys, analysts, and employees who spend the majority of their time on computers or on the telephone are natural candidates for _____. Your Answer: telecommuting Correct!

6.

_____ is a participative process that uses the entire capacity of employees and is designed to encourage increased commitment to the organization's success. Your Answer: Employee involvement Correct!

7.

The distinct characteristic common to all_____ is joint decision making, in which subordinates share a significant degree of decision-making power with their immediate superiors. Your Answer: participative management programs Correct!

8.

Piece-rate plans, merit based pay, bonuses, profit sharing, gainsharing, and employee stock ownership plans are all forms of _____ programs. Your Answer: variable-pay Correct!

9.

_____ is an incentive plan where improvements in group productivity determine the total amount of money that is allocated. Your Answer: Gainsharing Correct!

10.

The three most popular types of _____ are modular plans, core-plus options, and flexible spending accounts. Your Answer: flexible benefits

Correct!

11.

Task identity refers to the degree to which the job has a substantial impact on the lives or work of others. Your Answer: False Correct!

12.

Employee involvement is a participative process that uses the entire capacity of employees and is designed to encourage increased commitment to the organization's success. Your Answer: True Correct!

13.

Representative participation programs are characterized by joint decision making between management and subordinates. Your Answer: False Correct!

14.

Gainsharing programs may also be referred to as profit-sharing programs. Your Answer: True Correct Answer: False See "How to Pay: Rewarding Individual Employees through Variable-Pay Programs" section

15.

ESOPs are company-established benefit plans in which employees acquire stock as part of their benefits. Your Answer: True Correct!

16.

One advantage of bonuses over merit pay is that bonuses reward employees for recent performance. Your Answer: True Correct!

17.

Skill-based pay encourages employees to concentrate on one or two highly desirable skills. Your Answer: False Correct!

18.

Profit-sharing plans at the organizational level appear to have positive impacts on employee attitudes; employees working under profit-sharing plans have a greater feeling of psychological ownership. Your Answer: True Correct!

19.

A survey of 1,500 employees found that recognition was the most powerful workplace motivator. Your Answer: True Correct!

20.

The practice of offering employees flexible benefits is common in the United States but not other countries. Your Answer: False Correct!

Chapter 9

Your Results for: "Chapter Quiz"

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Site Title: Organizational Behavior, 14/e Book Title: Organizational Behavior, 14/e Book Author: Robbins Location on Chapter 9 > Chapter Quiz Site: Date/Time December 4, 2011 at 11:07 AM Submitted: (UTC/GMT)

Summary of Results
100% Correct of 20 Scored items:
20 Correct: 0 Incorrect: 0% 2 questions not scored. 20 scored questions. More information about scoring 100%

1.

The _____ stage in group development is characterized by uncertainty. Your Answer: forming Correct!

2.

The _____ model is effective at describing decision-making within temporary groups, particularly those with deadlines. Your Answer: punctuated-equilibrium Correct!

3.

____ groups are defined by the organization's structure. Your Answer: Formal Correct!

4.

_____ refers to an individual's view of how he or she is supposed to act in a given situation. Your Answer: Role perception Correct!

5.

_____ describe how others believe a person should act in a given situation. Your Answer: Role expectations Correct!

6.

Which is NOT a common class of norms appearing in most work groups? Your Answer: Termination Correct!

7.

What is the relationship between size and group performance? Your Answer: Increases in group size are inversely related to individual performance. Correct!

8.

Which of the following is a strategy to increase group cohesiveness? Your Answer: Both A and B are correct. See "Group Property 5: Cohesiveness" section

9.

Which is NOT a weakness of group decision-making? Your Answer: Groups offer increased diversity of views. Correct!

10.

Which of the following best describes brainstorming? Your Answer: A process for generating ideas. Correct!

11.

An interest group is made up of people who join together because they share one or more common characteristics. Your Answer: False Correct!

12.

The stages of group development must occur sequentially and will never occur simultaneously. Your Answer: False Correct!

13.

The punctuated-equilibrium model characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes triggered primarily by their members' awareness of time and deadlines. Your Answer: True Correct!

14.

All group members can be said to be actors, each playing a role. Your Answer: True Correct!

15.

Norms tell members what they ought and ought not to do under certain circumstances. Your Answer: True Correct!

16.

High status members of groups are given less freedom to deviate from norms than other group members. Your Answer: False Correct!

17.

Physically isolating a group will make it more cohesive. Your Answer: True Correct!

18.

Group decisions lead to increased acceptance of the solution. Your Answer: True Correct!

19.

Two heads are always better than one when brainstorming. Your Answer: False Correct!

20.

The chief advantage of the nominal group technique is that it permits the group to meet formally but does not restrict independent thinking, as does the interacting group. Your Answer: True Correct!

Your Results for: "Chapter Quiz"

Site Title: Organizational Behavior, 14/e Book Title: Organizational Behavior, 14/e Book Author: Robbins Location on Chapter 10 > Chapter Quiz Site: Date/Time December 17, 2011 at 12:57 PM Submitted: (UTC/GMT)

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Summary of Results
100% Correct of 20 Scored items:
20 Correct: 0 Incorrect: 0% 100%

2 questions not scored. 20 scored questions. More information about scoring

1.

Which of the following does NOT explain the current popularity of teams? Your Answer: Teams enable organizations to better utilize employee talents.

Correct!

2.

_____ is an attribute of work teams which results in a level of performance that is greater than the sum of the individual inputs. Your Answer: Synergy

Correct!

3.

_____ teams go farther than problem-solving teams in getting employees involved in work-related decisions and processes. Your Answer: Self-managed

Correct!

4.

For virtual teams to be effective, management should ensure that ____. Your Answer: All of the above.

See "Types of Teams" section

5.

Which of the following is NOT one of the key factors in creating effective teams? Your Answer: demographics

Correct!

6.

Which of the following skills is required for an effective team? Your Answer: All of the above

Correct!

7.

Which of the following statements is true concerning the climate of trust? Your Answer: Interpersonal trust among team members reduces the need to monitor each others behavior.

Correct!

8.

Teams are most effective when staffed with people who are _____. Your Answer: openness to experience

Correct!

9.

_____ considers the age, sex, race, educational level, and length of service of team members. Your Answer: Organizational demographics

Correct!

10.

_____ illustrates a process loss as a result of using teams. Your Answer: Social loafing

Correct!

11.

Teams are an effective means for management to democratize their organizations.

Your Answer: True Correct!

12.

A work group generates positive synergy while a work team does not. Your Answer: False Correct!

13.

Problem-solving teams often meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment. Your Answer: True Correct!

14.

As a result of self-managed teams, supervisory positions may be eliminated. Your Answer: True Correct!

15.

Teams differ in form and structure. Your Answer: True Correct!

16.

To perform effectively, a team requires three different types of skills: technical, conceptual, and cognitive skills. Your Answer: False

Correct!

17.

High-ability teams consistently outperform low-ability teams for complex tasks. Your Answer: True Correct!

18.

Diversity typically provides fresh perspectives on issues but makes it more difficult to unify the team and reach agreements. Your Answer: True Correct!

19.

The most effective teams have over 20 members. Your Answer: False Correct!

20.

When implementing teams, reward systems should eliminate individual incentives and focus compensation on team performance. Your Answer: False Correct!

Your Results for: "Chapter Quiz" Site Title: Book Title: Organizational Behavior, 14/e Organizational Behavior, 14/e

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Summary of Results

Book Author:

Robbins

100% Correct of 20 Scored items: 20 Correct: 0 Incorrect: 0% 100%

Location on Site: Chapter 11 > Chapter Quiz Date/Time Submitted: December 17, 2011 at 1:06 PM (UTC/GMT)

2 questions not scored. 20 scored questions. More information about scoring

1.

The _____ initiates a message by encoding a thought. Your Answer: sender

Correct!

2.

The chief means of conveying messages is _____ communication. Your Answer: oral

Correct!

3.

The _____ communication network is best illustrated by an unstructured committee. Your Answer: all-channel

Correct!

4.

Grapevine studies have shown that ____ percent of employees hear about matters first through rumors on the grapevine. Your Answer: 75

Correct!

5.

Electronic communication includes all of the following EXCEPT: Your Answer: telephone calls.

Correct!

6.

_____ refers to the amount of information that can be transmitted during a communication episode. Your Answer: Channel richness

Correct!

7.

Jake tells his boss only what he believes the boss wants to hear. He is engaging in _____. Your Answer: filtering

Correct!

8.

Which of the following is NOT a barrier to effective communication? Your Answer: Channel richness

Correct!

9.

Tannen's research indicates that men use talk to ___, while women use it to _____. Your Answer: emphasize status; create connection

Correct!

10.

In _____ cultures, the words themselves are the primary conveyors of meaning. Your Answer: low-context

Correct!

11.

In the communication process, decoding should precede encoding. Your Answer: False

Correct!

12.

The advantages of oral communication are speed and feedback. Your Answer: True

Correct!

13.

The all-channel network rigidly follows the formal chain of command. Your Answer: False

Correct!

14.

Rumors flourish in ambiguous situations. Your Answer: True

Correct!

15.

One research team at New York University found we can accurately decode an e-mail's intent and tone only 50 percent of the time. Your Answer: True

Correct!

16.

Selective perception refers to a sender manipulating information so that it will be seen more favorably by the receiver. Your Answer: False

Correct!

17.

Between 5 and 20 percent of the population suffers from debilitating communication apprehension. Your Answer: True

Correct!

18.

Oral apprehensives may find it extremely difficult to talk with others face-to-face. Your Answer: True

Correct!

19.

When men hear a problem, they assert their desire for independence and control by offering solutions. Your Answer: True

Correct!

20.

Low-context cultures rely heavily on nonverbal and subtle situational cues when communicating with others. Your Answer: False

Correct!

Your Results for: "Chapter Quiz" Site Title: Book Title: Book Author:

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Organizational Behavior, 14/e Organizational Behavior, 14/e Robbins

Summary of Results 95% Correct of 20 Scored items: 19 Correct: 1 Incorrect: 5% 95%

Location on Site: Chapter 12 > Chapter Quiz Date/Time Submitted: December 17, 2011 at 1:15 PM (UTC/GMT)

2 questions not scored. 20 scored questions. More information about scoring

1.

_____ theories of leadership focus on personal qualities and characteristics. Your Answer: Trait

Correct!

2.

_____ is the extent to which a person is likely to have job relationships that are characterized by mutual trust, respect for employees' ideas, and regard for their feelings. Your Answer: consideration

Correct!

3.

According to Fiedler's contingency theory, if there is NOT a match of leadership style to the group situation, what should be done? Your Answer: Both A and B.

Correct!

4.

Situational leadership theory (SLT) differs from other leadership theories most clearly because it _____. Your Answer: (blank)

5.

A _____ leadership style, identified by House in path-goal theory, leads to greater satisfaction when tasks are ambiguous or stressful than when they are highly structured and well laid out. Your Answer: directive

Correct!

6.

Which of the following is NOT true of charismatic leaders? Your Answer: They are focused on their personal needs.

Correct!

7.

A charismatic leader's _____ is key to follower acceptance. Your Answer: vision

Correct!

8.

The overall evidence indicates that transformational leadership is more strongly correlated than transactional leadership with _____. Your Answer: all of the above

Correct!

9.

_____ leaders know who they are, know what they believe in and value, and act on those values and beliefs openly and candidly. Your Answer: Authentic

Correct!

10.

A ______ is a senior employee who sponsors and supports a less-experienced employee. Your Answer: mentor

Correct!

11.

Management is about coping with complexity while leadership is about coping with change. Your Answer: True

Correct!

12.

The University of Michigan studies' production-oriented leaders tended to emphasize the technical or task aspects of the job. Your Answer: True

Correct!

13.

Fiedler used the most preferred co-worker (MPC) scale to identify the preferred leadership style. Your Answer: False

Correct!

14.

Readiness is defined as the extent to which people have the ability and willingness to accomplish a specific task. Your Answer: True

Correct!

15.

The path-goal model of leadership integrates the expectancy model of motivation with the Fiedler contingency model. Your Answer: False

Correct!

16.

Most researchers have concluded that charisma cannot be learned. Your Answer: False

Correct!

17.

Authentic leaders are true to themselves and to their followers, which is reflected in leaders who view themselves within their social environment and conduct their lives according to their values.

Your Answer: True

Correct!

18.

The mentoring role includes coaching, counseling, and sponsorship. Your Answer: True

Correct!

19.

In this new world of communications, online leaders may find that writing skills are not important. Your Answer: False

Correct!

20.

Testing may be useful for identifying and selecting leaders. Your Answer: True

Correct!

Your Results for: "Chapter Quiz" Site Title: Book Title: Book Author:

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Organizational Behavior, 14/e Organizational Behavior, 14/e Robbins

Summary of Results 95% Correct of 20 Scored items: 19 Correct: 1 Incorrect: 5% 95%

Location on Site: Chapter 13 > Chapter Quiz Date/Time Submitted: December 17, 2011 at 1:19 PM (UTC/GMT)

2 questions not scored. 20 scored questions. More information about scoring

1.

____ research emphasizes style; whereas research on ____ focuses on tactics for gaining compliance. Your Answer: (blank)

2.

A has ____ power over B if A can dismiss, suspend, or demote B, assuming that B values his or her job. Your Answer: Coercive

Correct!

3.

Avoidance of ______ is why most organizations develop multiple suppliers rather than give their business to only one. Your Answer: dependency

Correct!

4.

_____ is the only power tactic that is effective across organizational levels. Your Answer: Rational persuasion

Correct!

5.

Most studies confirm that the concept of _____ is central to understanding sexual harassment. Your Answer: Power

Correct!

6.

The "political" label of blaming others may be labeled by "effective management" as ______. Your Answer: Fixing responsibility

Correct!

7.

Which of the following is NOT an individual factor related to political behavior? Your Answer: Level of trust

Correct!

8.

_____ is the process by which individuals attempt to control the impressions others form of them. Your Answer: Impression management

Correct!

9.

_____ are more likely to engage in impression management, molding their image to fit the situation. Your Answer: High self-monitors

Correct!

10.

A journalist tells his editor, "My work on this celebrity divorce story was really a major boost to our sales" (even though the story only made it to page 3 in the entertainment section). This is an example of which impression management technique? Your Answer: Enhancement

Correct!

11.

Power requires goal compatibility. Your Answer: False

Correct!

12.

You must have a formal position in an organization to have power. Your Answer: False

Correct!

13.

To create dependency, the thing you control must be perceived as being important. Your Answer: True

Correct!

14.

A resource needs to be perceived as scarce to create dependency. Your Answer: True

Correct!

15.

It is not possible for a subordinate to sexually harass his or her supervisor. Your Answer: False

Correct!

16.

When employees in organizations convert their power into action, we describe them as being engaged in politics. Your Answer: True

Correct!

17.

People in different countries tend to prefer different power tactics. Your Answer: True

Correct!

18.

Impression management has not been shown to be effective in job interviews. Your Answer: False

Correct!

19.

Applicants using ingratiation during interviews were offered more positions than those using selfpromotion. Your Answer: False

Correct!

20.

Ethical decisions may include concern about the privacy rights of others.

Your Answer: True

Correct!