WateenTelecomCaseStudy

AnAdvOSSSolutionDeploymentCaseStudy

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AdvOSSWateenCaseStudy

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WateenCaseStudy

AboutWateen
Wateen Telecom is a converged communication services provider that fulfills connectivity requirementsfororganizationsandindividualsinPakistan.WateenTelecomdeliverscomplete solutions for Internet, Voice, Multimedia and Enterprise Solutions that make it the most comprehensiveproviderintheregion.AnAbuDhabiGroupventure,Wateensvisionistotake Pakistan into the digital revolution of the 21st Century and to make Pakistan a regional communicationshub,connectingtheEastwiththeWestandCentralAsiawiththeMiddleEast. WateenbeganitsoperationsinPakistanin2007,withthedeploymentofthelargestfiberoptic networkinthecountry.Moreover,Wateenistheworldsfirstcompanytocommerciallyrollout a WiMAX network on a nationwide scale. Wateen currently services over 250,000 WiMAX subscribers, provides enterprise solutions and data services to over 200 leading organizations anditswired(HFC/GPON)networkreachesover15,000households.

BillingandCharging:
PreviousSolution:
RatingEnginebyHighDeal,Charging&AAAServerbyJNETX,ProvisioningbyMotorola, VOMSbyInfoZech. TillJune2010,WateenwasusingmultivendorBilling&OSSSolution,comprisedofdifferent productsandthewholeturnkeyplatformwasprovidedbyitsmainvendorMotorolaSolutions. This included the Rating Engine from Highdeals (SAP Charging & Billing Product for Telecoms), Charging Engine from JNETX (An Amdocs Products), Voucher Management from InfozechandMotorolaProvisioningSystem.

Reasonsforchange:
OPEX & Maintenance costs: Operational costs of the full solution were quite higher and Wateensmanagementdecidedtoreducethem. NetworkOutages:NetworkoutageswerefrequentduetomanyPreintegratedcomponentsat corefromdifferentvendors. Flexibility in customizing the solution according to the changing business requirements was low.
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ProposedSolution:
AdvOSSConvergedBillingwasfirsttimeintroducedinWateensnetworkinJuly2010.Atthat timeitreplaceditscompleteIN&OnlineChargingSystemforitsoverallWiMaxserviceswhich wasprovidedbyMotorolasPartners. Next Generation Converged IN & Charging Solution Provided by AdvOSS incorporates Real time Convergent Charging & Rating, Unified Voucher Management System, Prepaid calling card and ANI platform, Interactive Voice Response for customer selfcare, AAA, CPE and networkelementsprovisioning,customerselfcareportalwithhotliningsupport,andvarious otheraddonmodules &featuresspeciallydesignedtomeettheneedsofemergingproviders suchasWateen. AdvOSS Converged Billing Solution was recently upgraded to support Wateens relaunch. WateensrelaunchincludesintroductionofinnovativeProducts&Packageswhichwillfurther strengthen its position as a countrys leading WiMAX Operator. Wateens new products portfolioisunmatchedbyanyotherWiMAX/BroadbandOperatorintheregion.Theupgraded AdvOSSsolutionforWateenrelaunchincludethreenewkeyproducts:AdvOSSAAAbuilton AdvOSSs flagship Service Delivery Platform (SDP) that enables extensible and customizable AAA application workflows, AdvOSS HSS (Home Subscriber Server) that enables Wateen to differentiateQualityofServiceandExperienceforusersbasedonserviceofferings,andaPCRF framework compliant AdvOSSPolicy Server for evaluation of complex and advanced policy rulesforservicedeliveryandcharging.

Administrative&CSRPortals:
PreviousSolution:
AdministrationInterfacebyHighdeal&Jnetx CSRPortalwerepartofWateensinhouseCRM

ReasonsforChange:
Administrator & CSR GUI was not user friendly and detailed use case cases were not fully covered

ProposedSolution:
AdvOSSdeployedadministrationandCSRportalsforWateen.AdvOSSAdminportalenables quick and easy definition of Product Catalogs with Service Offerings and Plans as per the Service Providers business requirements. Furthermore extensive use cases are also covered
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 now in both Admin & CSR portals. The AdvOSS customer management provides powerful subscribercreationandactivesubscribermanagementfeatures.Thefeaturesavailableempower theCSRandoperationspersonneltoperformthecustomercarerelatedfunctions,andmanage dailyoperationsinahighlyconvenientandefficientmanner.

Selfcare&HotliningPortal:
PreviousSolution:
WateeninhouseCRMSystem

ReasonsforChange:
Flexibility&CustomizabilityinCustomerDashboard MissingAutologinfunctionality Performanceissues

ProposedSolution:
AdvOSSSelfcareandHotliningPortal.AdvOSSSelfcareandHotliningPortalenableWateen toprovidemuchneededAutologinfunctionalitytoitscustomerwhilebeingredirectedtothe Hotlining/SelfcarePortal.DetailedCustomerDashboardisalsoprovidedbyAdvOSSaspart oftheSelfcare.ItenablesWateentooffervariousSelfserviceoptionstotheirCustomerssothat theycanchecktheirStatus,Balance&Accountinfo,RechargethroughVouchersandmore.

CallingCards:
PreviousSolution:
OriginallyanINbyNortel

Reasonsforchange:
Stability Maintenancecost Functionality,Support

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ProposedSolution:
Replaced by AdvOSS solution in 2007 and then upgraded to latest AdvOSS Calling Card solutionin2010. In2007,CallingCardsmarketwashotandWateenusedtobealeadingCallingOperatorinthe region and was also offering the services through different Resellers and brands. However it wasfacingstiffchallengesinmanagingitsINplatformduetomaintenancecosts,supportand other related issues. AdvOSS Proposed its full Prepaid Calling Cards Management & ANI platformincollaborationwithitslocalpartnerIPhonica.thissolutionhasnowbeenupgraded to the latest Calling Card Platformbuilt on AdvOSSSDP and its prepaid rating and charging has been merged with the converged billing and rating provided by AdvOSSIN. AdvOSS Calling Cards solution addresses the concerns of Wateen related to its Prepaid Calling Cards IN,enablingittofocusonexpandingitsCallingCardsbusiness,astatusitmaintains,relyingon AdvOSSSolution.

WiMaxAAA(NetworkAccesslevel)
PreviousSolution:
FreeRadiusprovidingEAPTLSencapsulatedinRADIUS

Reasonsforchange:
Stability: Stability of the platform was a big concern to Wateen, due to frequent outages & crashesofAAAserverunderheavyloadoftrafficatpeaktimings.Furthermore,Wateenfeltit difficult having the capability to modify the solution with new planned deployments of Wi MAXNWG1.3andabovecompliantASNGWinitsaccessnetworks.

ProposedSolution:
AdvOSSWiMaxRadiusServerwithAAAApplications.AdvOSSAAAisaCarrierGradehigh performance & scalable Server that provides Authentication, Authorization and Accounting overRadius.TheprojectincludesthereplacementofFreeRadiuswithAdvOSSAAAServerin Wateensnetworkwithfollowingkeyfeatures: ImplementationofEAPTLSfordeviceauthenticationusingRADIUS InterworkingwithMotorolaCAPCfordeviceauthentication Theimplementationwillbecompliantwith: o o RFC5216(EAPTLS) RFC3748(EAP)
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 o o AdvOSS AAA Server is highly scalable and is capable of scaling in terms of the number of subscribers, the number of EAP based authentication requests, and the number of AAA transactions by adding more hardware resources to the running system, without significantly disturbingthedeployedsolution.Performanceenhancementandscalabilitycanbeachievedby merelyaddingmorehardware;Itdoesnotrequiremajorreengineeringofthesolutioninterms ofdevelopmenteffort. Furthermore, the capability to create and customize AAA workflows enables the solution to easilyupgradewithoutanymajorupgradeofthesoftwarereleasewhennewnetworkelements suchasaWiMAXcompliantASNGWareaddedintothenetwork. Please note that AdvOSS AAA server already supports all WiMAXforum specified attributes andtheirformatsinitscoreRADIUSstack. RFC3579(RADIUSEAP) RFC5281(EAPTTLS)

SubscriberManagement
PreviousSolution:
BroadhopSUM(SubscriberManagement)

Reasonsforchange:
Capacity,Simplicityofcallflows

ProposedSolution:
AdvOSSHSS(HomeSubscriberServer). AdvOSSHSSistherepositorythatmaintainstheinformationaboutalltheServiceProfilesfor users. It is also the main repository for all Subscriber data e.g. authentication credentials, networkidentifiersandthesubscriptionsofthosesubscriberstodifferentservices. Wateenusesboth,CaptivePortalbased(usernamepassword)authentication,aswellasMAC basedauthenticationforitssubscribersindifferentcategories.NewlydeployedHSSprovided by can handle both Portal based and MAC based subscribers of Wateen and consist of the followingsoftwarecomponents:
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 RADIUSbasedfrontendAAAapplication.ThisapplicationperformsAAAfortheuser, communicates with captive portal, communicates and provisions different service deliveringnetworkelementssuchasCiscoISG,CiscoSCEandreturnssubscriberprofile forbandwidthmanagementinreplytoauthenticationrequests. ThisapplicationalsosendsChangeofAuthorization(CoA)toitsclientsinresponseto triggersfromdifferentsources,includingstartandInterimAccountingworkflows.The purpose of the CoA is to send any information to network elements delivering the servicesinordertoenforcesomedefinedpolicyforsubscribers. Webbased captive portal for username/password entry and blocking of un authenticatedcustomers

AnHSSapplicationtostoreandservesubscriberdata.Ithasalocaldatabaseforstoring subscriberprofilesandsubscriptioninformation.Thisdatabaseisaslavetothemaster AdvOSS IN database and replicates subscriber profiles and service management data fromitsmasterdatabase.

Since the local database will be built using automatic replication from AdvOSS Billing database, there is no need for separate provisioning of subscriber data on the HSS database.

PolicyandChargingControl/BandwidthManagement
PreviousSolution:
None

ProposedSolution:
AdvOSSPolicyServer,UpdatedAAAApplications. AdvOSSPolicyServerisaplatformthatenablesCSPstoexerciseservicecontrolandcharging rulesaspertheirbusinessrequirementsanddefinedpolicies.ItenablesWateentoimplement thefollowingimportantbusinessusecasesandpolicies. Timeofday/DayofWeekpolicies:UsingwhichServiceprovidersuchasWateencan introducedifferentpoliciestoreducebandwidthavailabletoasubscriberatpeaktimes onselectednonpremiumplans,whiletheprovidermaywanttoincreasebandwidthon nonpeaktimes/weekends.
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 Accessawarecontrol&charging:Forimplementingdifferentpoliciesmayberequired based on access method used by customer (e.g. WiMax, Wifi, HFC, CDMA etc). A Service Provider may want to offer specific volume caps associated with a particular accessmethod,whichareonlyconsumedwhensubscriberisusingthataccessmethod(s) e.g.onecouldgiveapackagewherevolumeisdeductedfromthecapifuserisonWifi andvolumeisnotdeductedfromthecapifsameuserisonWiMax. OriginAwareControl&Charging:ServiceProvidersmayhaveroamingarrangements within network and out of network and charge extra for access out of home network. Similarly,accessfromsomespecificlocationsmayneedtobegivenprioritybecauseof premiumorVIPusersetc. Access Number Aware Control & Charging: In case of voice services a Service Providermaychargeextrafortollfreenumbersorpremium0900numbers Policy based bandwidth and service control: WiMax delivers high speed data access andbandwidthenablingaCSPtoofferadiverserangeofrichmultimediaandrealtime multiple services. This has resulted in subscribers demanding and consuming more bandwidth than ever before. A dynamic Policy based bandwidth control and management system is therefore needed which can change subscribers bandwidth dynamically or enforce a policy in real time. This may be needed to address various importantpolicyrelatedbandwidthusecasesasmentionedbelow. o BandwidthCapsmanagementusingdynamicpolicies o FairUsagepolicyforsubscribersonunlimitedplans o Bandwidthondemandandservicelevelmodificationsthroughpolicycontrol

DPIBasedServiceControl PreviousSolution:
None

ProposedSolution
CiscoSCEwithAdvOSSHSSandPolicyServer. WateenisintheprocessofdeployingaDeepPacketInspection(DPI)basedservicecontroland policyenforcementdeviceinthenetwork,theCiscoSCE(ServiceControlEngine),alongwith itslocalSubscriber Manager(SCESM).AdvOSSHSSwill storeprofiledefinitionsthatwillbe expanded by the SCE to provide differentiated service experience to individual subscribers
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 using DPI techniques. AdvOSSAAA workflows will provision SCESM in realtime after evaluationofpolicyrulesdefinedAdvOSSPolicyservertomodifyuserexperienceaccordingto serviceofferingsandotherfactorsmentionedaboveregardingpolicyrules. Complete integration of SCE with AdvOSSAAA workflows, working in conjunction with AdvOSSHSSandPolicyservershallberequired.

NWG1.5Compliant
PreviousSolution:
None

ProposedSolution:
TellabsWiChorusASNwithAdvOSSCSN. WateenisintheprocessofintroducingaWiMAXforumNWG1.3ASNGateway(ASNGW) fromTellabs(previouslyWiChorus)initsnetwork.AdvOSSAAAwillintegratewiththesaid ASNGW to provide Authentication, prepaid Authorization and Accounting of subscribers in unified Access and service plane AAA scenario as proposed by WiMAX forum. this will involve integration with ASNGW via WiMAX compliant RADIUS attributes and packets, COA,RADIUSDisconnectetc.CompleteAAAworkflowswillbespecifiedforthisintegration that may involve AdvOSSHSS and policy server, along with hotlining portal for voucher recharge.

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