VIORvol1 May04

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Visa International Operating Regulations

VOLUME IGENERAL RULES 15 May 2004
NOTICE: The information furnished herein by Visa is CONFIDENTIAL and is distributed to Visa Members for their exclusive use in operating their Visa-sponsored programs, and shall not be duplicated, published, or disclosed in whole or in part without the prior written permission of Visa.
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Visa International Operating Regulations, Volume IGeneral Rules
15 May 2004
Visa International Operating Regulations Summary of Changes for this Edition
This Summary of Changes describes revisions to this edition of the Visa International Operating Regulations. Significant revisions are identified by change bars. Unless otherwise specified, these changes are effective for Transactions with a Transaction Date on or after 15 May 2004. The following table highlights the revisions to this publication of the Visa International Operating Regulations. For detailed information about these revisions, refer to specific topic explanations following the table.
SUBJECT
Board Topics Data Quality Recommendations
REVISION
Revises regulations to require proper Merchant identification in the Authorization and Clearing Records. Introduces two new Visa Flag product options: Authorization-preferred Visa Cards and unembossed Visa Cards. Permits modification of Merchant acceptance requirements, Card design, and point-of-sale display specifications in the U.S.A. Region. Allows U.S. Acquirers to provide U.S. debit BINs to Merchants. Permits the U.S.A. Region to allow selected Authorization for certain Visa Flag consumer Prepaid Card products. Permits the U.S.A. Region to allow the sales of AAA travelers cheques and foreign currency over the Internet to be processed as Manual Cash Disbursements instead of purchase Transactions. Permits the U.S.A. Region to simplify consumer credit program administration and deliver more product flexibility to Members. Permits the U.S.A. Region to continue using the 2 Recurring Transaction indicator to meet U.S. Member and market needs. Permits a variance for the EU Region regarding the Dynamic Currency Conversion (DCC) regulation that requires Cardholder choice of who conducts conversion in a DCC Transaction.
New Visa Flag Product Options
U.S.A. Region Variance Honor All Cards
U.S.A. Region Variance Selected Authorization
U.S.A. Region Variance AAA Travelers Cheques Program
U.S.A. Region Variance Consumer Credit Products U.S.A. Region Variance Recurring Transactions Indicator EU Region Variance Dynamic Currency Conversion
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Summary of Changes
Summary of ChangesQuick Reference
Summary of Changes for this Edition
Summary of ChangesQuick Reference SUBJECT

EU Region Variance Visa Electron Card Design
REVISION
Permits a variance for the EU Region regarding placement of the Electronic Use Only legend on the back of certain Visa Electron Cards. Specifies new and revised Merchant Category Codes. Specifies new and revised maximum Floor Limits. Reinstates and clarifies regulations in Chapter 10, "Card and Marks Requirements." Revises language regarding Chip and Magnetic-Stripe use, definitions involving software applications on the Chip or Magnetic Stripe, and offline approval for Chip-initiated Transactions. Adds the Payment Technology Standards Manual as an additional reference for Service Code requirements to Chapter 10, "Card and Marks Requirements." Revises product hierarchy requirements in Chapter 3, "Issuer Requirements & Information." Clarifies electronic commerce issues regarding Internet Payment Service Provider contract, Chargeback rights for reason codes 23 and 83, definition of Authentication Request, and field 44.13 in Required Message Content for VisaNet Financial Transactions (Exhibit 3A) Clarifies Installment Transaction regulations in the VIOR. Clarifies referral rates for Mail/Phone Order Transactions. Revises Appendix A, "Defined Terms: Visa International Operating Regulations," to define VDPS as a part of VisaNet. Revises BIN License Agreement (Exhibit 4A) for clarity.
Miscellaneous Topics Merchant Category Codes Floor Limits Miscellaneous Brand Clarifications Visa Electron Clarifications
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Service Code Reference Clarification
Product Hierarchy Clarification Miscellaneous Electronic Commerce Clarifications
Installment Transaction Clarification Referral Rate Clarification VisaNet Distributed Processing Solution (VDPS) Operating Regulations Definition BIN License Agreement (Exhibit 4A) Miscellaneous Clarifications
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BOARD TOPICS
The following Board topics were approved in principle at the Visa International Board of Directors meetings in July 2003, September 2003, and October 2003.
Data Quality Recommendations
Background
In October 2003, the International Board of Directors approved the Operating Principle requiring Acquirers to ensure that all Merchants are properly identified in the Authorization and Clearing messages. To implement this Principle and help Issuers assess the risk of approving a Transaction, the VIOR has been amended to require that, effective 2 October 2004:
The Card Acceptor Name/Location field must be included in the Authorization message The Card Acceptor ID field must be included in both the Authorization and Clearing
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messages. The Card Acceptor ID must be the same in both messages unless two different entities provide these services.
Regulation Changes
Appendix B, Exhibits The Card Acceptor Identification Code field requirement has been added to the following exhibits:
BASE II Record Requirements (Exhibit 2L) Required Message Content for VisaNet Financial Transactions (Exhibit 3A) Required Message Content for VisaNet Authorization Requests (Exhibit 3B))
For further information, see IML #31/03.
New Visa Flag Product Options
Background
With debit volume at the point of sale increasing globally at almost twice the rate of credit, and the emergence of new profitable consumer and commercial segments in the credit and prepaid sectors, significant opportunities exist for Members to attract increased volume and revenue streams. Issuers will now be able to address segments in the debit, prepaid, and entry-level credit Card areas with options that leverage the strength of the Visa Flag Acceptance Mark, while mitigating risks through enhanced Issuer controls.
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In October 2003, the Visa Boards of Directors approved Operating Principles introducing the following Visa Flag product options that provide greater risk control features than traditional Visa Flag-based Cards:
Authorization-preferred Visa Card An embossed Card bearing the Visa Flag Symbol
with an Online Service Code encoded on the Magnetic Stripe. This product option requests Issuer Authorization when the Magnetic Stripe is read by a Point-of-Transaction Terminal that recognizes and processes Service Codes. The Card operates like a standard Visa Card in all other functions. Issuers must use a unique BIN from a range reserved for Authorization-preferred Visa Cards to ensure appropriate Transaction processing, tracking, and reporting. Unembossed Visa Card An unembossed Visa Card that may be indent-printed or laser-engraved, bears the Visa Flag Symbol, has an Online Service Code encoded on the Magnetic-Stripe, and is intended for use at Online-capable terminals. Issuers must use a unique BIN from a range reserved for unembossed Visa Cards to ensure appropriate Transaction processing, tracking, and reporting. If permitted by Visa Regional management, Instant Issue unembossed Visa Cards with optional Cardholder name may be issued at a Branch. Issuance of unembossed Visa Cards will initially be limited to countries where at least 95 percent of Transactions are processed at Online-capable terminals (determined by Visa).
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Regulation Changes
Appendix A, Defined Terms Instant Issue CardRevised definition to apply to unembossed Visa Cards or Visa Electron Cards. Appendix B, Exhibits BIN License Agreement (Exhibit 4A)Added Authorization-preferred and unembossed Visa Card categories. Volume IGeneral Rules
Section 2.2.D.2.b, Section 2.2.D.3.a, Section 3.2.F.2.b, Section 5.5.M.2.a,

Section 5.5.M.9.b, Section 5.5.P, Section 5.5.R.1, Section 5.5.R.2, Section 5.5.R.4.a, Table 8-20, Section 10.7, Section 10.11, Section 10.13.C.1.a, and Section 10.22.HRevised to apply to both embossed and unembossed Cards Section 3.4.EAdded requirements for Authorization-preferred Visa Cards and unembossed Visa Cards Section 10.13Added printing requirements for unembossed Visa Cards Volume IIDispute Resolution Rules Chargeback Reason Code 78, Ineligible TransactionAdded limitation to clarify that Chargeback does not apply to below-Floor Limit Visa Flag Transactions with an Online Authorization Service Code. For further information, see IML #37/03.
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U.S.A. Region Variance Honor All Cards
Background
In 1996, several retailers and Merchant trade associations in the U.S. filed suit against Visa U.S.A. Inc., challenging the Honor All Cards Operating Regulation. This regulation requires that a Visa Merchant accept all Visa Cards, regardless of the type of account the Card accesses (i.e., debit or credit). The resulting settlement agreement included the following U.S. Operating Regulation revisions:
The Honor All Cards rule has been revised to permit Merchants to accept Visa consumer
credit and Commercial Cards without having to accept Visa consumer debit Cards (including check Cards and Prepaid Cards), and vice versa. (This change is only applicable to U.S.issued Visa Cards. Merchants are still required to accept all Visa Cards issued by non-U.S. Members.) Card design specifications for Visa consumer debit products have been modified to require the word Debit immediately above the hologram, in 11-point font and in upper-case letters Point-of-sale displays indicating the class of Visa products accepted by the Merchant have been incorporated Acquirers will be permitted to provide a list of U.S. BINs to their Merchants enabling them to identify Visa consumer debit Cards issued by U.S. Members
Regulation Changes
Volume IGeneral Rules Variances for the U.S.A. Region have been added to the following sections: Table 4-1, Section 5.2.B.1.a, and Section 6.2.C.2.
U.S.A. Region Variance Selected Authorization
Background
During the last few years, there has been a significant number of requests from U.S. Members and their business partners to allow selected Authorization functionality for certain Visa Flag consumer Prepaid Card products. With selected Authorization, U.S. Members will be able to define protocols used to authorize Transactions. Selected Authorization involves restrictions defined by either:
Merchant Category Code Merchant identification or terminal identification

A variance has been added to the VIOR permitting the U.S.A. Region to allow selected Authorization functionality for certain Visa Flag consumer Prepaid Card products.
Regulation Changes
Volume IGeneral Rules Section 3.3.A.6.iAdded variance for U.S.A. Region.
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Summary of Changes
U.S.A. Region Variance AAA Travelers Cheques Program
Background
Currently, a Merchant operating in a Face-to-Face Environment is permitted to process the sale of travelers cheques and Foreign Currency as either a Manual Cash Disbursement or a Quasi-Cash Transaction. However, due to the higher risks associated with cash-like Transactions and the various requirements to validate the Cardholder identity (e.g., reviewing positive identification, comparing the first four digits of the embossed Account Number with the four digits printed on the Card), Manual Cash Disbursements are not allowed in the Card-Absent Environment. A variance has been granted to the U.S.A. Region allowing the American Automobile Association (AAA) to process sales of Visa Travelers Cheques and Foreign Currency over the Internet as Manual Cash Disbursements, instead of Quasi-Cash Transactions.
Regulation Changes
Appendix A, Defined Terms Manual Cash DisbursementAdded variance for the U.S.A. Region. Volume IGeneral Rules Table 5-1Added variance for the U.S.A. Region.
Summary of Changes
U.S.A. Region Variance Consumer Credit Products
Background
To simplify consumer credit program administration and deliver more product flexibility to Members, the U.S.A. Region is eliminating requirements that were initially established to define and differentiate between Visa U.S.A.s Classic, Gold, and Platinum consumer credit Cards. Variances have been granted to the U.S.A. Region supporting the following new product requirements:
Eliminate the BIN distinctions between Classic, Gold, and Platinum Eliminate the requirement that three product enhancements (Extended Warranty, Travel
Accident Insurance, and Travel Assistance Services) be provided on Gold or Platinum consumer credit Cards
Regulation Changes
Volume IGeneral Rules Section 3.2.A, Table 3-2, Table 3-3, Section 3.3.B.2.b, Section 3.5.B.2, Section 3.5.B.3.a, Section 3.5.B.3.b, Table 3-8 and Section 10.16.AAdded variances for the U.S.A. Region.
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U.S.A. Region Variance Recurring Transactions Indicator
Background
At its February 2002 meeting, the International Board approved Operating Principles requiring distinct identification of Recurring Transactions, and moved the Recurring Transactions indicator to its own field. Impact study analyses have determined that Member costs to accommodate this new field in the U.S.A. Region were considerable. To minimize cost impact to U.S. Members, the U.S.A. Region was permitted to use the existing Recurring Transactions indicator provided that a systems process was developed to map the new field to the existing field for Interregional Transactions. The U.S.A. Region has developed and implemented a system to map the new field to the old field for Interregional Transactions coming into the U.S. Visa has developed mapping to convert Transactions acquired in the U.S. to the new indicator to ensure this variance has no impact on Issuers in other regions. Appendix B, Exhibits BASE II Record Requirements (Exhibit 2L) and Required Message Content for VisaNet Authorization Requests (Exhibit 3B)Added variance for the U.S.A. Region.
EU Region Variance Dynamic Currency Conversion
Background
The EU Region has been granted a variance to the VIOR, effective through 1 June 2005, that allows a Member a longer timeframe to comply with the Dynamic Currency Conversion regulation requiring that a Cardholder must be offered the choice of who carries out the conversion in a DCC Transaction.
Regulation Changes
Volume IGeneral Rules Section 5.3.B.6.a and Section 6.3.A.4Added variance applicable to the EU Region.
EU Region Visa Electron Card Design
Background
The VIOR mandates the use of the Electronic Use Only legend on the front of Visa Electron Cards. Two EU Issuers have demonstrated business needs to put the Electronic Use Only legend on the back of Visa Electron Cards. The EU Region has been granted a variance to this VIOR requirement.
Regulation Changes
Volume IGeneral Rules Section 10.13.C.1.aAdded variance applicable to the EU Region.
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Summary of Changes
Regulation Changes
MISCELLANEOUS TOPICS
Merchant Category Codes Background
Changes to Appendix C, "Merchant Data Standards," are effective 3 April 2004 or 2 October 2004. These changes will also be referenced in the VisaNet Business Enhancements Technical Letter.
Regulation Changes
Appendix C, Merchant Data Standards The following Merchant Category Codes (MCCs) have been added or revised:
Merchant Category Code
3015 3531 3532 3554 3556 3796 3798
Merchant Name
SWISS INTERNATIONAL AIRLINES KAUAI COCONUT BEACH RESORT ROYAL KONA RESORT PINEHURST RESORT BARTON CREEK RESORT PEPPERMILL HOTEL CASINO EMBASSY VACATION RESORT
Summary of Changes
Floor Limits
Background
Changes to Appendix D, "Maximum Authorized Floor Limits," are effective for Transactions with a Transaction Date on or after 3 April 2004 or 2 October 2004. These changes will also be referenced in the VisaNet Business Enhancements Technical Letter.
Regulation Changes
Appendix D, Maximum Authorized Floor Limits Effective 2 October 2004, new or revised Floor Limits for the following countries apply:
Malaysia Singapore Switzerland Thailand Miscellaneous Brand Clarifications Background

The VIOR has been revised to clarify or reinstate some regulations that were moved from the May 2003 VIOR, Volume IIICard and Marks Specifications to the Visa International Card and Marks Specifications book.
Regulation Changes
Volume IGeneral Rules Section 3.2.F.2.b, Table 10-1, Section 10.2.E, Section 10.3, Section 10.4.D, Section 10.7.B, Section 10.10.B.2.d, Section 10.11.A.3, Section 10.11.A.4, Section 10.11.A.5, Table 10-4, Section 10.14, Section 10.20.B.1, and Section 10.22.HRevised to clarify regulations relating to the Visa-Owned Marks.
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Visa Electron Clarifications
Background
Language in the VIOR has been revised to clarify Chip and Magnetic-Stripe use, definitions involving software applications on the Chip or Magnetic Stripe, and offline approval for Chip-initiated Transactions.
Regulation Changes
Appendix A, Defined Terms Payment Application, Visa Electron Payment Application, and Visa Payment ApplicationClarified Chip and Magnetic-Stripe use. Appendix D, Floor Limits Added footnote clarifying requirement for offline approval of Chip-initiated Transactions.
Section 2.4.F.2.b, Section 5.2.E.4.a, Section 5.5.A.1.c, and Section 6.2.D.2.aClarified

requirements for Chip and Magnetic-Stripe use Section 5.2.E.3Clarified requirement for offline approval of Chip-initiated Transactions
Service Code Reference Clarification
Background
The Payment Technology Standards Manual has been added to Chapter 10, "Card and Marks Requirements," as an additional reference for Service Code requirements.
Regulation Changes
Volume IGeneral Rules Section 10.10.B.2.aAdded the Payment Technology Standards Manual.
Product Hierarchy Clarification
Background
Chapter 3, "Issuer Requirements & Information," has been revised to clarify that product hierarchy requirements apply to both Visa consumer Cards and Visa Commercial Cards.
Regulation Changes
Volume IGeneral Rules Moved product hierarchy requirements from Section 3.5 to Section 3.2.A.
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Summary of Changes
Volume IGeneral Rules
Miscellaneous Electronic Commerce Clarifications
Background
The VIOR has been revised to clarify Electronic Commerce Transaction issues for the following:
Definition of Authentication Request Internet Payment Service Provider contract Chargeback Reason Codes 23 and 83 Addition of Cardholder Authentication Verification Value field 44.13 to Required Message
Content for VisaNet Financial Transactions (Exhibit 3A)
Regulation Changes
Appendix A, Defined Terms Authentication RequestRevised to clarify that an Authentication Request can be made to either the Issuer or Visa on the Issuers behalf. Appendix B, Exhibits Required Message Content for VisaNet Financial Transactions (Exhibit 3A))Added Cardholder Authentication Verification Value field. Volume IGeneral Rules Section 5.5.E.1Clarified Internet Payment Service Provider contract requirements. Volume IIDispute Resolution Rules Clarified Chargeback conditions when the Cardholder Authentication Verification Value results code is 0 for Chargeback Reason Codes:
Summary of Changes
23, Invalid T&E Transaction 83, Non-Possession of Card Installment Transaction Clarifications Background
Installment Transaction regulations have been clarified in the VIOR.
Regulation Changes
Volume IGeneral Rules Section 5.4.A and Section 5.5.F.1Revised regulations to clarify that Installment Transactions are allowed.
Referral Rate Clarification
Background
The VIOR has been revised to clarify that Referral Response rates for MO/TO Transactions also apply to Domestic MO/TO Transactions, unless Regional or Domestic Operating Regulations specify different referral rates.
Regulation Changes
Volume IGeneral Rules Table 3-2Added footnote for clarification.
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Visa Distributed Processing Solution (VDPS) Operating Regulation Definition
Background
Appendix A, "Defined Terms: Visa International Operating Regulations," has been revised to define the VisaNet Distributed Processing Solution (VDPS) as a part of VisaNet.
Regulation Changes
Appendix A, Defined Terms
Visa Distributed Processing Solution (VDPS)Added defined term VisaNetAdded VDPS to definition Background
BIN License Agreement (Exhibit 4A) has been revised for clarity.
Exhibit 4A Miscellaneous Clarifications
Regulation Changes
Appendix B, Exhibits BIN License Agreement (Exhibit 4A) has been revised as follows:
Visa Flag Symbol has been replaced in the instructions Cross-border relationship category title has been reworded A currency field for Centralized Card Issuance to Multinational Companies has been added The section regarding European monitoring participants has been deleted
OTHER MINOR REVISIONS

Card Recovery Bulletin Region Correction Grammar, Punctuation, and Rephrasing Effective Dates
Table 2-2 in Volume IGeneral Rules has been amended to list the correct Card Recovery Bulletin Region for the CEMEA and EU Regions, as follows:
CEMEA = Region B EU = Region E

Grammar, punctuation, and rephrasing are not indicated by change bars.
Most effective dates older than one year have been deleted.
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Summary of Changes
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About the Visa International Operating Regulations
This section describes the purpose and function of the Visa International Operating Regulations. It provides an overview of the structure and contents of this volume and its companion volumes, lists related publications referenced in the Visa International Operating Regulations, and explains the documents stylistic conventions.
Overview
The Visa International Operating Regulations is segmented into 5 separate volumes, as follows: Volume IGeneral RulesSpecifies standards that all Members must meet to operate and participate in Visa payment services. Volume IIDispute Resolution RulesGoverns the Transaction Receipt retrieval process, as well as a Members attempts to resolve disputes and the processes available to the Member if its resolution efforts are unsuccessful. These processes include Chargebacks, Representments, Arbitration, Compliance, and the Mediation Service. General requirements for dispute resolution are also repeated in Volume IGeneral Rules, Chapter 7, "Dispute Resolution." Volume IVInterlink Program Operating RegulationsSpecifies the general rules that Members must follow to participate in the Interlink Program. Volume VVisa Cash Program Operating RegulationsSpecifies the general rules that Members must follow to participate in the Visa Cash Program. Visa International By-Laws and Regional Board Delegations Each volume is updated twice a year, when the International Board approves revisions to the Visa International Operating Regulations. Unless an effective date is specified in the text for a change to the Visa International Operating Regulations, all changes are effective on the volumes publication date (shown on the front cover). Each volume includes a: Summary of Changes that describes revisions made since the last edition Table of Contents at the beginning of each volume and chapter Comprehensive Index At the end of each volume is a form that Members may use to forward comments or questions to Visa about the Visa International Operating Regulations, and to order additional copies of the Visa International Operating Regulations.
Volume I General Rules
Chapter 1General RegulationsSpecifies requirements that all Members must follow, including license, penalty, and indemnification provisions. Chapter 2Risk Management Specifies general security requirements, the rights and responsibilities of Visa and Members related to risk management and security, counterfeit losses, and the Visa risk management services.
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Overview
Chapter 3Issuer Requirements & InformationSpecifies requirements for Issuer participation in the Visa, Visa Electron, Plus, and Visa TravelMoney Programs. These include standards for issuance and payment services, risk management, customer support services, and Visa service requirements. Chapter 4Acquirer Requirements & InformationSpecifies requirements for Acquirers with respect to Acquirer-Merchant contract requirements, Transaction Receipt requirements, terminal requirements, Authorization, Clearing, and Settlement, Cash Disbursements, ATM Acquirer standards, electronic commerce, other Transaction processing requirements, Interchange Reimbursement Fees, and risk management. Chapter 5Payment AcceptanceSpecifies requirements for Merchants, including acceptance requirements, Transaction Receipt completion and processing, special Merchant payment acceptance services, and risk management. Chapter 6Payment ServicesSpecifies Member requirements for payment processing, including Authorization, Clearing, and Settlement. Chapter 7Dispute ResolutionGoverns the Transaction Receipt retrieval process, as well as a Members attempts to resolve disputes and the processes available to the Member if its resolution efforts are unsuccessful. These processes include Chargebacks, Representments, Arbitration, Compliance, the Mediation Service, and Direct Compliance. Additional detailed requirements in these areas are specified in Volume IIDispute Resolution Rules. Chapter 8FeesSpecifies international fees applicable to Members, and procedures for collection, disbursement, and problem resolution. Chapter 9Reserved for Future Use Chapter 10Card and Marks RequirementsSpecifies Member requirements for reproduction of the Visa-Owned Marks, responsibilities for the production of Cards, and responsibilities for non-Card use of the Visa-Owned Marks. Appendix ADefined TermsLists terms used throughout the Visa International Operating Regulations that have a meaning beyond, or in lieu of, their dictionary meaning. Appendix BExhibitsGroups exhibits by topic for easy reference. Appendix CMerchant Data StandardsLists Merchant Category Codes, required Merchant name abbreviations, and Floor Limit category codes. Appendix DMaximum Authorized Floor LimitsLists maximum authorized Floor Limits according to country. Index
Overview
Volume II Dispute Resolution Rules
Chapter 1Chargebacks and RepresentmentsGoverns the Transaction Receipt Retrieval process and the Chargeback and Representment process, including first Chargebacks, Representments, and second Chargebacks. It defines the conditions for each, associated time limits, and supporting procedures. Chapter 2ArbitrationAllows Visa to assign liability for a disputed Chargeback or Representment. This chapter specifies the allowable reasons and procedures for Arbitration.
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Chapter 3ComplianceAllows a Member that has no Chargeback or Representment right to file a written appeal against another Member for a violation of the Visa International Operating Regulations. This chapter specifies the allowable reasons and procedures for Compliance. Chapter 4Mediation ServiceSpecifies the allowable reasons and procedures for Mediation and Direct Compliance. Appendix ADefined TermsLists terms used throughout the Visa International Operating Regulations that have a meaning beyond, or in lieu of, their dictionary meaning. Appendix BExhibitsGroups exhibits applicable to Volume IIDispute Resolution Rules by topic for easy reference. Appendix CMerchant Data StandardsLists Merchant Category Codes, required Merchant name abbreviations, and Floor Limit category codes. Appendix DMaximum Authorized Floor LimitsLists maximum authorized Floor Limits according to country. Index
Chapter 3Interlink Issuer StandardsSpecifies the requirements for Interlink Issuers, including standards for Interlink Card issuance, the Interlink Affinity Card Program, Issuer payment services, Authorizations, and Issuer termination. Chapter 4Interlink Acquirer Standards Acquirer StandardsSpecifies requirements for Interlink Acquirers, Merchants, and Interlink ATM Acquirers. Chapter 5Interlink Card AcceptanceGoverns Interlink Card acceptance by Interlink ATM Acquirers, Interlink Merchant Acquirers, and Merchants. Chapter 6Payment ServicesGoverns Interlink Issuer and Acquirer responsibilities for payment processing. Chapter 7Dispute ResolutionGoverns an Interlink Participants attempts to resolve disputes and the processes available to the Participant if resolution efforts are unsuccessful. These processes include Chargebacks, Representments, and Arbitration. Chapter 8Global Support ServicesReserved for future use. Chapter 9FeesSpecifies fees applicable to Interlink participants and procedures for their collection and disbursement, and for problem resolution.
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Overview
Volume IV Interlink Program Operating Regulations
Chapter 1General RegulationsSpecifies requirements that all Interlink participants must follow, including license and indemnification provisions. Chapter 2Risk Management and SecuritySpecifies requirements for Visa risk management services, the Non-Member Registration Program, Consolidated PIN Security Standards, emergency action, and Interlink Merchant compliance.
Chapter 10Interlink Card and Marks SpecificationsGoverns Interlink Card and Interlink Program Marks specifications, including general requirements, Interlink Merchant and ATM display of the Interlink Symbol, physical Card characteristics, and Card branding. Appendix ADefined TermsLists terms used throughout Volume IVInterlink Program Operating Regulations that have a meaning beyond, or in lieu of, their dictionary meaning. Appendix BExhibitsGroups exhibits applicable to Volume IVInterlink Program Operating Regulations by topic for easy reference. Index
Volume V Visa Cash Program Operating Regulations
Chapter 1General RegulationsSpecifies requirements that all Visa Cash Participants must follow, including regulation enforcement and indemnification provisions. Chapter 2Risk Management and SecuritySpecifies requirements for Visa Cash Card manufacturing, Visa Cash hardware security, emergency action, Load and Unload security, Visa Cash Merchant compliance and responsibility for counterfeit losses. Chapter 3Issuer StandardsSpecifies the requirements for Visa Cash Issuers, including standards for Visa Cash Card issuance, Visa Cash Program application, Card Dispensing Machines, and Issuer termination. Chapter 4Merchant Acquirer StandardsSpecifies requirements for Merchant Acquirer participation, Merchant Agreements, Card Acceptance Device standards, Visa Cash Program Marks, and payment service standards.
Overview
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Chapter 5Load Acquirer StandardsSpecifies Load Acquirer responsibilities, Load Device requirements, system requirements, and exception processing. Chapter 6Payment ServicesSpecifies Visa Cash Card Issuer responsibilities, Visa Cash Transaction processing, Visa Cash Program Clearing and Settlement, and Visa Cash Load Acquirer responsibilities for payment processing. Chapter 7Dispute ResolutionGoverns a participants obligation to resolve disputes and the processes available to the participant if resolution efforts are unsuccessful. Chapter 8Global Support ServicesReserved for future use. Chapter 9FeesSpecifies intraregional fees applicable to the Visa Cash Program. Chapter 10Visa Cash Card and Marks SpecificationsSpecifies Visa Cash Program Marks, Visa Cash Card and non-Visa Cash Card use of Marks, reproduction of Visa Cash Program Marks, and physical card characteristics. Appendix ADefined TermsLists terms used throughout Volume VVisa Cash Program Operating Regulations that have a meaning beyond, or in lieu of, their dictionary meaning. Appendix BExhibitsGroups exhibits applicable to Volume VVisa Cash Program Operating Regulations by topic for easy reference. Index
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Visa International By-Laws and Regional Board Delegations Other Publications
Specifies the Visa International By-Laws and Regional Board Delegations.
The Visa International Operating Regulations refers to the following Visa regulatory publications. Information in these publications is considered an extension of the Visa International Operating Regulations and applies if a Member participates in its respective services. The Visa International Operating Regulations governs in the event of any inconsistency or contradiction. 3-D Secure Implementation Guides
3-D Secure: Implementation Guide AcquirerProcedures for Acquirer participation in

3-D Secure. 3-D Secure: Implementation Guide IssuerProcedures for Issuer participation in 3-D Secure. 3-D Secure: Implementation Guide MerchantProcedures for Merchant participation in 3-D Secure. Account Information Security Standards Auto-Telex Users ManualProcedures for use of the V.I.P System using an Auto-Telex Unit. . BASE II Clearing and Settlement Manuals
Data Codes Edit Package for Windows (Rel 3.03)Users Guide Edit Package (Release 3) Messages Edit Package (Release 3) Operations Edit Package (Release 3) Reports Edit Package (Release 3) Run Control Options Quick Reference Interchange Formats Kit Reports
Card Manufacturers ManualSee Security Standards for Vendors. Card Recovery Bulletin Users GuideProcedures for operation of the Card Recovery Bulletin Service. Card Verification Value Specifications GuideProcedures for the encoding, transmission, and verification of the Card Verification Value during the Authorization process. EMV Integrated Circuit Card Specifications for Payment SystemsA multiple volume set of technical specifications developed (jointly by Europay International, MasterCard International, and Visa International) to provide standards and ensure global interoperability for use of Chip technology in the payment industry. Fraud Reporting System Users ManualProcedures for reporting Fraud Activity to Visa. Global Customer Assistance Services Member GuideProcedures for the Global Customer Assistance Services Center program and the Visa International Service Center.
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Overview
Interlink Program Operating RegulationsSee Volume IVInterlink Program Operating Regulations. International Automated Referral Service Users Guide Specifications and procedures required for Member participation in the International Automated Referral Service. Manufacturers Security AgreementSpecifications for security procedures to be followed in the manufacture of Visa and Visa Electron Cards. Member Fraud Control ManualGeneral security provisions for Visa and Visa Electron Cards. Payment Technology Standards ManualStandards for PINs and for encoding account and Cardholder data on Visa payment form factors. PIN Management Requirements manuals PIN Entry Device Security Requirements Manual Physical and logical security device requirements and management procedures for point-of-sale Online and offline PIN entry devices and the procedures and forms used to measure compliance. PIN Security manual An introduction to cryptography and PIN security, the PIN security requirements, and the PIN Security Program Auditors Guide. Regional Visa Cash Planning and Implementation Guide Risk Control ManualSee Member Fraud Control Manual. Security Standards for VendorsSpecifications and procedures for the manufacture of Cards.
Overview
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Verified by Visa Member Brand Identity Guidelines Verified by Visa Merchant Brand Identity Guidelines V.I.P Single Message System Manuals .
ATM Reference Guide Interlink Reference Guide POSVisa & Visa Electron Reference Guide
V.I.P Manuals .
V.I.P System Overview . V.I.P System Reports . V.I.P System Services . V.I.P System BASE I Processing Specifications . V.I.P System BASE I Technical SpecificationsVolume 1 . V.I.P System BASE I Technical SpecificationsVolume 2 . V.I.P System Single Message System Interlink Processing Specifications . V.I.P System Single Message System Interlink Reference Guide Technical Specifications . V.I.P System Single Message System ATM Processing Specifications . V.I.P System Single Message System ATM Technical Specifications . V.I.P System Single Message System POS (Visa & Visa Electron) Processing Specifications . V.I.P System Single Message System (Visa & Visa Electron) Technical .
SpecificationsVolume 1
V.I.P System Single Message System (Visa & Visa Electron) Technical .
SpecificationsVolume 2
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Visa Card Multinational Program GuideProcedures and instructions for Member participation in the Visa Commercial Card Multinational program, including issuance requirements and registration, and notification procedures. Visa Card Personalization AgreementRequirements for third parties that personalize Cards for Members. Visa Cash Planning and Implementation Guide Visa DistributionVisa International Guidelines and Reproduction SpecificationsGuidelines for Visa Distribution Program Card design. Visa Horizon Card Design GuidelinesGuidelines for Visa Horizon Card design. Visa Horizon Issuer/Acquirer System Specification manualProcessing system requirements for Members participating in the Visa Horizon Program. Visa Horizon Member Implementation GuideProcedures and instructions for Member participation in the Visa Horizon Program, including implementation, Card design, and ongoing operation requirements. Visa Integrated Circuit Card SpecificationsChip Card and terminal requirements for Visa Smart Payment programs that serve as companion specifications to the EMV Integrated Circuit Card Specifications. Visa Interchange DirectoryDirectory of contact information on Members and Processors that Visa compiles and sends to all Members and Processors. Visa International Card and Marks SpecificationsSpecifications for the use of Visa-Owned Marks and the manufacture of Cards. Visa International Public Key Infrastructure (X.509) Certificate PolicyPolicies pertaining to the business, legal, and technical requirements for approving, issuing, managing, and renewing Digital Certificates associated with the Visa Certification Authority hierarchy. Visa Global ATM Planning GuideProcedures for Member participation in the Visa Global ATM Program. Visa Olympic Tool KitStandards for Card and non-Card use of Visa Olympic composite logos. Visa Risk Identification Service Users GuideProcedures for using the Risk Identification Service reports. Visa Settlement Funds Transfer GuideFor Members that are establishing funds transfer arrangements for VisaSettlement endpoints, description of funds transfer procedures and information for the completion of the Settlement Funds Transfer Instruction Form. Visa Toolkit-DisneyAlliance overview and promotional opportunities. Visa TravelMoney Procedures ManualProcedures for services that the Visa International Service Center provides to Visa TravelMoney Cardholders. Visa TravelMoney Product GuideProcedures for Member participation in the Visa TravelMoney Program, including detailed Visa TravelMoney Card issuance and acceptance requirements.
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Overview
VisaNet Access Point Manuals VisaNet Access Point Interface Specifications, BASE II and Other File ProcessingDescription of the programming specifications and host file transfer programs for Visa-supported batch interfaces between a VisaNet Access Point and a Members host computer. VisaNet Access Point Interface Specifications, V.I.P ProcessingProgramming specifications . for Visa-supported interfaces between a VisaNet Access Point and a Members host computer for processing Authorization and financial messages from the V.I.P System. . VisaNet Access Point Messages and TroubleshootingDescriptions of VisaNet Access Point system messages and methods for troubleshooting. VisaNet Access Point Maintenance, Messages and TroubleshootingDescriptions of VisaNet Access Point system maintenance, messages, and methods for troubleshooting. VisaNet Access Point Operators GuideDetailed descriptions and procedures for functions performed on a VisaNet Access Point. VisaNet Access Point Systems GuideAn overview of the VisaNet Access Point with system security and installation information. VisaNet Documentation Automation Service Processing GuideAn overview of the VisaNet Documentation Automation Service, including a description of Transaction flows, routing options, and reports. VisaNet Settlement Service Reference GuideAn overview of the VisaNet Settlement Service.
Conventions
Overview
xx
Grammar and Usage

The following conventions apply to grammar and usage throughout the Visa International Operating Regulations: The singular imports the plural, and the plural imports the singular. For example: A Merchant must , implies that All Merchants must... The masculine imports the feminine, and the feminine imports the masculine. For example: A Cardholder may present his Card , implies that any Cardholder, regardless of gender, may present a Card. Combination of Terms The term Transaction when combined with a Merchant type means a Transaction completed at that Merchant Outlet or Branch. For example: Airline Transaction means a Transaction at an Airline. The term Cardholder when combined with a Card product name means the Cardholder of that Card type. For example: Visa Electron Cardholder or Visa Classic Cardholder Other terms may be combined in a similar manner.
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Symbols and Style

In the Visa International Operating Regulations, special symbols and conventions are used as follows: Words that appear with initial capitalization have a special meaning beyond, or in lieu of, their dictionary meaning. These terms are specified in Appendix A, "Defined Terms: Visa International Operating Regulations" Bold type is used for visual emphasis. References to other documents and sections within the document are in italics. Shaded boxes located in the body of the text provide additional information or references. Chapter identifiers on the outside edge of each page provide navigational information. Change bars, located in the outer margin, indicate changes to the Visa International Operating Regulations since the last edition.
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Overview
Overview
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Table of Contents
Summary of Changes for this Edition About the Visa International Operating Regulations CHAPTER 1 GENERAL REGULATIONS
1.1 1.2 Introduction
i xiii
1-7
Hierarchy of Visa Regulatory Publications 1-7 1.2.A Visa International By-Laws and Regional Board Delegations. . . . . . . . . . . . . . . .1-7 1.2.B Visa International Operating Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7 1.2.C Local Operating Regulations and Private Agreements. . . . . . . . . . . . . . . . . . . . . . .1-8 1.2.C.1 Regional, National, and Group Member Boards 1-8 1.2.C.2 Other Rules 1-8 1.2.C.3 Rules for Domestic Transactions 1-8 1.2.C.4 Compliance with Regional Operating Regulations 1-8 1.2.D Extensions to the Visa International Operating Regulations. . . . . . . . . . . . . . . . .1-9 1.2.D.1 Description 1-9 1.2.D.2 Publications List 1-10 1.2.D.3 Member Letters 1-11 1.2.E Variances to the Visa International Operating Regulations. . . . . . . . . . . . . . .. .1-12 1.2.E.1 Board Powers 1-12 1.2.E.2 Emergency Variances 1-12 Applicable Laws Confidentiality 1-12 1-12
1.3 1.4 1.5
Regulation Enforcement 1-12 1.5.A Visa International Operating Regulations and Visa International By-Laws and Regional Board Delegations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-12 1.5.B Fines and Penalties Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-13 1.5.B.1 Allegations 1-13 1.5.B.2 Investigation 1-13 1.5.B.3 Notification 1-13 1.5.B.4 Violations of the Visa International By-Laws and Regional Board Delegations 1-13 1.5.C Fines and Penalties Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-13 1.5.C.1 Repetitive Violations 1-13 1.5.C.2 Time Period 1-13 1.5.C.3 Willful Violations 1-14 1.5.C.4 Investigative Costs 1-14 1.5.C.5 Fine Payment 1-14 1.5.D Fines and Penalties Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-14 1.5.D.1 General 1-14 1.5.D.2 Penalty for Issuer Failure to Issue PINs 1-15
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1.5.D.3 1.5.D.4 1.5.D.5 1.5.D.6 1.5.D.7
1.5.D.8 1.5.D.9 1.6
Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions Penalties for Online Gambling Credit Compliance Program Penalty for Member Failure to Report Fraud Penalty for Member Failure to Complete PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios Penalties for Member Failure to Comply with the Brand Protection Program
1-16 1-16 1-17 1-17
1-18 1-18 1-19
Marks License 1-21 1.6.A Visa-Owned Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-21 1.6.A.1 Protection of Marks 1-21 1.6.A.2 Marks Use 1-22 1.6.A.3 Ownership and Use of an Internet Domain NameVisa Simple or an Internet Domain Beginning with the Word Visa 1-22 1.6.A.4 Ownership and Use of an Internet Domain Name Including the Word Visa 1-23 1.6.A.5 Variance 1-24 1.6.A.6 Use of a Visa-Owned Mark with Member Sponsorships 1-24 1.6.A.7 Visa Program Marks 1-24 1.6.A.8 Visa Electron Program Marks 1-25 1.6.A.9 Visa Horizon Program Marks 1-26 1.6.A.10 Plus Program Marks 1-26 1.6.B Non-Visa-Owned Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-27 1.6.B.1 BankAmericard Mark 1-27 1.6.B.2 Use of Partnership and Sponsorship Marks with Visa-Owned Marks 1-27 1.6.B.3 Multiple Marks 1-28 BIN License and Administration 1-28 1.7.A BIN Licensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-28 1.7.A.1 Initiation 1-28 1.7.A.2 BIN Use 1-29 1.7.B BIN Program Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-29 1.7.B.1 Licensing Fee 1-29 1.7.B.2 New Assignments 1-29 1.7.B.3 Transfer 1-29 1.7.B.4 BIN Licensed to Another Member 1-29 1.7.B.5 Failure to Return BINs 1-29 1.7.C BIN Administration Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-30 1.7.C.1 Visa Responsibility 1-30 1.7.C.2 Member Responsibility 1-30 Sale or Transfer 1-30
1.7
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1.8
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1.8.A 1.8.B 1.8.C 1.9
Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-30 Member Financial Liability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-30 Mergers, Acquisitions, or Restructuring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-31
1.10 Use of VisaNet 1.11 Copyright Notice
1-35 1-35
1.12 Liabilities and Indemnification 1-36 1.12.A General Liabilities and Indemnification Provisions. . . . . . . . . . . . . . . . . . . . . . . .. .1-36 1.12.A.1 General Indemnification 1-36 1.12.A.2 Disclaimer of Warranty and Representation 1-37 1.12.B Specific Liabilities and Indemnification Provisions. . . . . . . . . . . . . . . . . . . . . . . .. .1-37 1.12.B.1 Use of Processors and Other Agents 1-38 1.12.B.2 VisaNet Errors 1-38 1.12.B.3 Stand-In ProcessingNon-Visa Transactions 1-38 1.12.B.4 VisaNet Copy Request and Fulfillment Service 1-38
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VisaNet Software License 1-31 1.9.A General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-31 1.9.A.1 License Grant 1-31 1.9.A.2 Object and Source Code 1-31 1.9.A.3 Software Installed Outside of Visa Region 1-31 1.9.A.4 Restrictions 1-31 1.9.B Delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-31 1.9.C License, Installation, Training, Maintenance, and Support Fees. . . . . . . . . .. .1-31 1.9.D Limitations on Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-32 1.9.D.1 Designated Computer 1-32 1.9.D.2 Reverse Engineering 1-32 1.9.E Software Ownership and Confidentiality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-32 1.9.E.1 Software Ownership 1-32 1.9.E.2 Confidentiality Requirements 1-32 1.9.F Copies of Licensed Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-32 1.9.F.1 Copyright Notice 1-32 1.9.F.2 Records 1-32 1.9.G Termination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-33 1.9.G.1 Voluntary Termination by a Member 1-33 1.9.G.2 Term of License Grant 1-33 1.9.G.3 Termination for Material Breach 1-33 1.9.G.4 Return of Software 1-33 1.9.H Enhancements and Modifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-33 1.9.H.1 Enhancements 1-33 1.9.H.2 Modifications 1-34 1.9.I Non-Transferability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-34 1.9.I.1 Assignment of License 1-34 1.9.I.2 Assignment to Processors 1-34 1.9.J Title to, and Risk of, Loss. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-34 1.9.K Exclusion of Warranties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-34 1.9.L Disclaimer of Liability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-35 1.9.M Indemnity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-35 1.9.N Taxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-35
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1.12.B.5 1.12.B.6 1.12.B.7 1.12.B.8 1.12.B.9 1.12.B.10 1.12.B.11 1.12.B.12 1.12.B.13 1.12.B.14 1.12.B.15 1.12.B.16 1.12.B.17 1.12.B.18 1.12.B.19 1.12.B.20 1.12.B.21 1.12.B.22 1.13 Foreign Activities
Card Recovery Bulletin Service Visa TravelMoney Program Global Customer Assistance Services Visa Secure Electronic Commerce Certification Authority Non-Olympic Member Sponsorships Olympic Marks Trade Name or Visa-Owned Mark in the Member Identification Area Visa Gold/Premier, Visa Platinum, Visa Horizon, and Visa Commercial Card Services Visa Electron Cards Arrests Lost or Stolen Card Reports Claims or Liabilities Involving Card Manufacturers or Third Party Personalizers International Airline Merchant Service PIN Security Failure to Terminate a Merchant Commercial Solutions Data and Reporting Services Merchant Alert Service
1-39 1-39 1-39 1-40 1-40 1-40 1-40 1-40 1-40 1-40 1-40 1-41 1-41 1-41 1-41 1-41 1-42 1-42 1-42 1-42
1.14 Exchange Rates for Quarterly Certificates of Sales Volume
1.15 Agents 1-42 1.15.A Use of a Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-42 1.15.B Use of a Non-Member Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-42 1.15.B.1 Member Responsibilities 1-43 1.15.B.2 Financial Responsibility 1-43 1.15.B.3 General Responsibilities 1-43 1.15.B.4 Non-Member Agent Registration 1-43 1.15.B.5 Fines and Penalties 1-43 1.15.C Use of an Internet Payment Service Provider. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-44 1.15.D Contract Requirements Between Members and Agents. . . . . . . . . . . . . . . . . .. .1-44 1.15.E Prohibitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-45 1.15.E.1 General Requirement 1-45 1.15.E.2 Misrepresentation 1-45 1.15.F Agreements with Visa. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-45 1.15.F.1 General Requirements 1-45 1.15.F.2 Agreement Terms 1-45 1.15.G Marketing Materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-45 1.16 VisaVue Solution Series and Visa Vue Advantage 1-46 1.16.A Participation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-46 1.16.B Confidentiality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .1-46 1.17 Commercial Solutions Data and Reporting Services 1-46
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TABLES
Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table 1-6 General Schedule of Fines Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values Acquirer Penalties for Failure to Correctly Identify Authorization Requests for Online Gambling Transactions Penalties for Merchant Violations of the Online Gambling Credit Compliance Program Penalties for Failure to Report Fines for Failure to Complete the PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification High-Risk Chargeback Monitoring ProgramAcquirer Penalties Acquirer Penalties for Non-Compliance with the Brand Protection Program Copyright Notice Requirements 1-15 1-16 1-17 1-17 1-18
Table 1-7 Table 1-8 Table 1-9
1-18 1-19 1-20 1-35
CHAPTER 2
RISK MANAGEMENT
2.1 2.2 Introduction 2-5 General Security Requirements 2-5 2.2.A Investigations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5 2.2.A.1 Member Responsibilities 2-5 2.2.A.2 Investigation Requirements 2-5 2.2.B Investigative Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6 2.2.B.1 Member Responsibilities 2-6 2.2.B.2 Payment for Investigative Services 2-6 2.2.C Lost or Stolen Card Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6 2.2.C.1 Member Responsibility 2-6 2.2.C.2 Reimbursement 2-6 2.2.D Recovered Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7 2.2.D.1 Card Recovery 2-7 2.2.D.2 Notification of Card Recovery 2-7 2.2.D.3 Notification of Recovered Counterfeit Cards 2-7 2.2.D.4 Rewards Paid by Acquirer 2-8 2.2.D.5 Handling Fee 2-8 2.2.E Account and Transaction Information Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8 2.2.E.1 Overview 2-8 2.2.E.2 Loss or Theft of Account or Transaction Information 2-8 2.2.E.3 Investigations 2-9 2.2.E.4 Non-Compliance 2-9 2.2.E.5 PIN Security Self-Audit Requirements 2-9 2.2.E.6 PIN Security Non-Compliance 2-10 2.2.E.7 Penalty for Member Failure to Complete Security Self-Audit or Annual Certification, or Respond to Non-Compliance Notification 2-10 2.2.F Counterfeit Losses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-10 2.2.F.1 Responsibility for Counterfeit Transactions 2-10
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2.2.F.2 2.2.F.3 2.3
Responsibility for Misencoded Visa or Visa Electron Cards Issuer or Owner Identification
2-11 2-11
Visa Rights and Responsibilities 2-11 2.3.A Inspections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-11 2.3.A.1 Member and Agent Premises 2-11 2.3.A.2 Approved Manufacturer and Third Party Personalizer Premises 2-11 2.3.B Audits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-11 2.3.C Card Manufacturer and Third Party Personalizer Certification. . . . . . . . . . . . .. .2-12 2.3.C.1 Certification 2-12 2.3.C.2 Quality Control 2-12 2.3.C.3 Responsibility to Issuer 2-12 2.3.D Shipping and Storage of Visa Cards and Visa Electron Cards . . . . . . . . . . . .. .2-12 2.3.E Corporate Risk Reduction Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-12 2.3.E.1 Visa Rights 2-12 2.3.E.2 Member and Agent Responsibilities 2-13 Risk Management Services 2-13 2.4.A Card Recovery Bulletin Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-13 2.4.A.1 Overview 2-13 2.4.A.2 Availability 2-13 2.4.A.3 Bulletin Creation 2-14 2.4.A.4 Regional Card Recovery File 2-14 2.4.A.5 Effective Dates 2-14 2.4.A.6 Recovered Card Procedures 2-14 2.4.A.7 Fees 2-15 2.4.B Card Verification Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-15 2.4.B.1 Issuer Participation 2-15 2.4.B.2 Acquirer Requirements 2-15 2.4.B.3 Visa Responsibility 2-15 2.4.C Exception File Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-15 2.4.C.1 Overview 2-15 2.4.C.2 Updates 2-15 2.4.D PIN Verification Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-16 2.4.D.1 Overview 2-16 2.4.D.2 Issuer Participation in the PIN Verification Service 2-16 2.4.E Positive Cardholder Authorization Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-16 2.4.F Risk Identification Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-16 2.4.F.1 Acquirer Responsibilities 2-16 2.4.F.2 Suspect Activity 2-17 2.4.F.3 Fraud Activity 2-17 2.4.F.4 High-Risk Merchant Designation 2-17 2.4.F.5 Risk Identification Service Chargeback 2-17 2.4.F.6 High-Frequency Loss Areas or Categories 2-17 2.4.F.7 Visa Rights 2-18 2.4.F.8 Issuer Rights and Responsibilities 2-18 2.4.F.9 Acquirer Rights and Responsibilities 2-18 2.4.F.10 Appeal 2-18 2.4.G Global Merchant Chargeback Monitoring Program. . . . . . . . . . . . . . . . . . . . . . . .. .2-19
2.4
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2.4.H
2.4.I
Criteria 2-19 Chargeback Handling Fees 2-19 Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk 2-19 2.4.G.4 Visa Rights 2-20 Acquirer Monitoring Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-20 2.4.H.1 Program Criteria 2-20 2.4.H.2 Acquirer Non-Compliance 2-20 2.4.H.3 Investigations or Onsite Reviews 2-20 Visa Anti-Money Laundering Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .2-21 2.4.I.1 Visa Anti-Money Laundering Program Requirements 2-21 2.4.I.2 Visa Anti-Money Laundering Program Compliance 2-21
2.4.G.1 2.4.G.2 2.4.G.3
TABLES
Table 2-1 Table 2-2 Rewards for Recovered Cards Card Recovery Bulletin Regions 2-8 2-14
CHAPTER 3
ISSUER REQUIREMENTS & INFORMATION

3.1 3.2 Introduction 3-7 General Requirements 3-7 3.2.A Visa Product Hierarchy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7 3.2.B Cardholder Agreements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7 3.2.C Card Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7 3.2.D BIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7 3.2.E Account Number Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8 3.2.E.1 General Requirements 3-8 3.2.E.2 Chip Card Requirements 3-8 3.2.F Expiration Date Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8 3.2.F.1 General Requirements 3-8 3.2.F.2 Issuing Requirements 3-8 3.2.G PIN Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9 3.2.G.1 Overview 3-9 3.2.G.2 Participation Requirements 3-9 3.2.G.3 Service Code Requirements 3-9 3.2.G.4 PIN Verification Procedures 3-9 3.2.G.5 Variances 3-10 3.2.G.6 Penalties 3-10 3.2.G.7 Issuers Right to Contest a Penalty 3-10 3.2.H Interchange Reimbursement Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-10 Payment Service Standards 3-10 3.3.A Authorization Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-10 3.3.A.1 General Requirements 3-10 3.3.A.2 PIN Verification Procedures 3-11 3.3.A.3 Assured Transaction Response Standards 3-11 3.3.A.4 Chip Card Authorization Requirements 3-11 3.3.A.5 International Automated Referral Service 3-12 3.3.A.6 Referral Response and Approval Rate Standards 3-12
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3.3.B
3.3.A.7 Authorization Limits 3-14 3.3.A.8 T&E Mandatory Minimum Authorization Limits 3-15 3.3.A.9 Fees 3-15 Clearing and Settlement Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-15 3.3.B.1 General Requirements 3-15 3.3.B.2 Retrieval Request Rate Standards 3-15 3.3.B.3 Reimbursement for Interchange Transactions 3-15 3.3.B.4 Billing Currency 3-15 3.3.B.5 Assistance to Acquirers in Obtaining Account Numbers 3-15
3.4
General Program Requirements 3-16 3.4.A Chip Card Issuers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-16 3.4.A.1 Overview 3-16 3.4.A.2 Chip Card Technology Requirements 3-16 3.4.A.3 Cardholder Verification Method 3-16 3.4.A.4 Cardholder Account Selection 3-18 3.4.A.5 Post-Issuance Updates 3-18 3.4.A.6 Issuer Liability 3-19 3.4.B Visa Secure Electronic Commerce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-19 3.4.B.1 General Participation Requirements 3-19 3.4.C 3-D Secure Participation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-19 3.4.C.1 3-D Secure General Participation Requirements 3-19 3.4.C.2 3-D Secure Processing Requirements 3-20 3.4.D Global Co-branding Issuers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-20 3.4.D.1 General Requirements 3-20 3.4.D.2 Participation Requirements 3-21 3.4.E Visa Card Product Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-21 3.4.E.1 Authorization-Preferred Visa Card Issuers 3-21 3.4.E.2 Unembossed Visa Card Issuers 3-21 Consumer Card Program Requirements 3-22 3.5.A Visa Classic Card Issuers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-22 3.5.B Visa Gold/Premier Card Issuers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-22 3.5.B.1 Overview 3-22 3.5.B.2 Certification 3-22 3.5.B.3 Core Services 3-23 3.5.B.4 BIN 3-23 3.5.C Visa Infinite Card Issuers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-23 3.5.C.1 General Requirements 3-23 3.5.C.2 BIN 3-24 3.5.C.3 Spending Limit 3-24 3.5.C.4 Authorization Requirements 3-25 3.5.C.5 Delinquent Accounts 3-25 3.5.C.6 Global Support Services 3-26 3.5.C.7 Marketing Support 3-26 3.5.D Visa Electron Issuers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-26 3.5.D.1 Overview 3-26 3.5.D.2 General Requirements 3-26 3.5.D.3 Participation Requirements 3-27 3.5.D.4 BIN 3-27
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3.5.E 3.5.F
3.5.G
3.5.D.5 Card Specifications 3-27 3.5.D.6 Instant Issue Cards 3-27 Prepaid Card Issuer Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-28 Visa Horizon Card Issuers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-28 3.5.F.1 Visa Horizon Card Issuer Participation Requirements 3-28 3.5.F.2 Lost or Stolen Visa Horizon Cards 3-28 Virtual Account Issuers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-28 3.5.G.1 General Requirements 3-28 3.5.G.2 Issuer Requirements 3-29
3.6
Commercial Card Program Requirements 3-29 3.6.A Visa Commercial Card Issuers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-29 3.6.A.1 General Requirements 3-29 3.6.A.2 Certification 3-30 3.6.A.3 BIN 3-30 3.6.A.4 Core Feature Requirements 3-31 3.6.A.5 Core Feature Descriptions 3-32 3.6.A.6 Core Services 3-33 3.6.A.7 Spending Limit 3-33 3.6.B Centralized Card Issuance to Multinational Companies. . . . . . . . . . . . . . . . . . .. .3-33 3.6.B.1 General Requirements 3-33 3.6.B.2 Issuance Requirements 3-33 3.6.B.3 Certification 3-34 3.6.B.4 BIN 3-34 3.6.B.5 Participation Requirements 3-34 3.6.C Visa Distribution Program Issuers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-34 3.6.C.1 General Requirements 3-34 3.6.C.2 BIN 3-35 3.6.C.3 Fees and Dispute Resolution 3-35 3.6.D Fleet Service-Enhanced Visa Commercial Cards. . . . . . . . . . . . . . . . . . . . . . . . . .. .3-35 3.6.D.1 General Requirements 3-35 3.6.D.2 BIN 3-35 3.6.D.3 Reporting Requirements 3-35 3.6.D.4 Issuer Liability 3-35 Cards 3.7.A 3.7.B 3.7.C Bearing the Plus Symbol 3-36 Participation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-36 Account Number Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-36 Acceptance of Proprietary Cards Bearing the Plus Symbol at Visa-Only ATMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-36
3.7
3.8
Visa TravelMoney Issuers 3-36 3.8.A General Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-36 3.8.A.1 Overview 3-36 3.8.A.2 BIN 3-37 3.8.A.3 Transaction Processing 3-37 3.8.B Card Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-38 Visa Global ATM Program Requirements 3-38 3.9.A Participation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-38 3.9.A.1 Participation Requirements 3-38
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3.9.A.2 Cash Disbursement Limits 3-39 3.9.A.3 Balance Inquiry Service 3-39 3.9.A.4 Decline Fees 3-39 3.9.A.5 Cash Disbursement Fees 3-39 3.9.A.6 Custom Payment Service/ATM Program 3-39 Non-Participation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-40
3.10 Customer Support Services 3-40 3.10.A Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-40 3.10.B Issuer Requirements for Recurring Transactions. . . . . . . . . . . . . . . . . . . . . . . . . .. .3-40 3.10.C Global Customer Assistance Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-40 3.10.D Lost/Stolen Card Reporting Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-41 3.10.D.1 Overview 3-41 3.10.D.2 Member Responsibilities 3-41 3.10.E Cardholder Inquiry Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-41 3.10.F Emergency Cash Service and Emergency Card Replacement Service. . . . . .3-42 3.10.F.1 Overview 3-42 3.10.F.2 Issuer Responsibilities 3-42 3.10.F.3 Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities 3-43 3.10.F.4 Emergency Service Location Responsibilities 3-44 3.10.G Visa Infinite Card Emergency Payment Authorization Service. . . . . . . . . . . . .. .3-44 3.10.G.1 Overview 3-44 3.10.G.2 Issuer Responsibilities 3-45 3.10.G.3 Chargeback Limitations 3-45 3.10.H Travelers Cheque Global Refund Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-45 3.10.H.1 Member Responsibilities 3-45 3.10.H.2 Global Refund Service Responsibilities 3-45 3.10.H.3 Emergency Refund Location Responsibilities 3-46 3.10.I Additional Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-46 3.10.I.1 Collision/Loss Damage Insurance 3-46 3.10.I.2 Visa TravelMoney Cards 3-46 3.11 Card Manufacture and Delivery 3-47 3.11.A Card Manufacturer and Third Party Personalizer Certification. . . . . . . . . . . . .. .3-47 3.11.A.1 Issuer Standards for Approved Manufacturers and Third Party Personalizers 3-47 3.11.A.2 Issuer Contract with a Card Manufacturer 3-47 3.11.A.3 Agent Registration Requirements 3-47 3.11.A.4 Agent List 3-47 3.11.B Shipping Security Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-47 3.11.B.1 Issuer Responsibility 3-47 3.11.B.2 Shipping Methods 3-48 3.11.B.3 Preparation for Shipment 3-48 3.11.B.4 Shipping Procedures 3-48 3.11.B.5 Missing or Damaged Shipment 3-49 3.11.C Loss or Theft of Cards Without Encoded Data or Visible Account Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-49 3.11.C.1 Issuer Responsibility 3-49 3.11.C.2 Loss or Theft Report 3-49
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3.11.D Embossing, Printing, and Encoding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-50 3.11.E Receipt and Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-50 3.11.E.1 Receipt of Cards 3-50 3.11.E.2 Preparation for Mailing 3-50 3.11.F Delivery of Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-50 3.11.F.1 Security Provisions 3-50 3.11.F.2 Preparation for Mailing 3-51 3.11.F.3 Prevention of Theft 3-51 3.11.G Returned Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-51 3.12 Risk Management 3-51 3.12.A Risk Identification Service Fraud Activity Reporting. . . . . . . . . . . . . . . . . . . . . . .. .3-51 3.12.A.1 Overview 3-51 3.12.A.2 Fraud Activity Reporting 3-52 3.12.A.3 Time Limits 3-52 3.12.A.4 Non-Compliance 3-52 3.12.A.5 Penalties 3-52 3.12.A.6 Fraud-Related Chargebacks 3-52 3.12.B Lost or Stolen Card Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-52 3.12.C Security Staff Responsibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-52 3.12.D Terminal Risk Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-52 3.12.E Arrests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .3-53
TABLES
Table Table Table Table Table Table Table Table 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 Account Number Specifications Maximum Monthly Referral Rates Minimum Monthly Approval Rates Cardholder Verification Method Requirements Visa Infinite Card Allowable Decline and Referral Reasons Visa Commercial Card Core Feature Requirements Visa Commercial Card Mandatory Core Services Global Customer Assistance Services Eligibility Requirements by Product Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders Spending Limits on Stand-In Processing Accounts Prohibited Emergency Payment Authorization Chargeback Reason Codes 3-8 3-13 3-14 3-17 3-25 3-31 3-33 3-41 3-42 3-44 3-45
Table 3-10 Table 3-11
CHAPTER 4
ACQUIRER REQUIREMENTS & INFORMATION

4.1 4.2 Introduction 4-7 Acquirer-Merchant Contract Requirements 4-7 4.2.A Merchant Qualification Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 4.2.A.1 Financial Responsibility 4-7 4.2.A.2 Merchant Inspection 4-7 4.2.B General Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 4.2.B.1 Merchant Agreement 4-7 4.2.B.2 Format 4-8
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4.2.C
4.2.D
4.2.E
4.2.B.3 Revocation of Merchant Privileges 4-8 Additional Provisions for Merchants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9 4.2.C.1 Restrictions on Cross-Border Merchant Contracting 4-9 4.2.C.2 Hotels and Cruise Lines 4-9 4.2.C.3 In-Transit Service Merchants 4-9 4.2.C.4 In-Transit Service Gambling Merchants 4-10 4.2.C.5 Electronic Commerce Merchants 4-10 4.2.C.6 Online Gambling Merchants 4-11 Additional Provisions for Internet Payment Service Providers and Sponsored Merchants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-11 4.2.D.1 Merchant Classification 4-11 4.2.D.2 Acquirer Responsibilities for Internet Payment Service Providers and Sponsored Merchants 4-12 4.2.D.3 Internet Payment Service Provider Agreement Requirements 4-12 4.2.D.4 Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants 4-12 4.2.D.5 Merchant Outlet Provisions for Internet Payment Service Providers and Sponsored Merchants 4-12 Additional Provisions for International Airline Program. . . . . . . . . . . . . . . . . . . .. .4-13 4.2.E.1 Qualification 4-13 4.2.E.2 Business Plan 4-13 4.2.E.3 Special Merchant Agreement Requirements 4-13
4.3
Transaction Receipt Requirements 4-14 4.3.A Legend Wording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-14 4.3.B In-Transit Terminal Transaction Receipt Delivery. . . . . . . . . . . . . . . . . . . . . . . . . .. .4-14 Terminal Requirements 4-15 4.4.A Point-of-Transaction Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-15 4.4.A.1 Service Codes 4-15 4.4.A.2 Terminal Functions 4-15 4.4.B Magnetic-Stripe Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-16 4.4.B.1 Terminal Logic 4-16 4.4.B.2 BIN Logic 4-16 4.4.B.3 PIN Security 4-16 4.4.C Chip-Reading Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-16 4.4.C.1 General Requirements 4-16 4.4.C.2 Terminal Logic 4-17 4.4.C.3 PIN Requirements 4-18 4.4.C.4 PIN Pad Requirements 4-18 4.4.C.5 Acquirer Responsibilities 4-18 4.4.C.6 Acquirer Liability 4-19 4.4.C.7 Visa Horizon Requirements 4-19 4.4.D Unattended Acceptance Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-19 4.4.D.1 General Requirements 4-19 4.4.D.2 Prepaid Card Transaction Requirements 4-19 4.4.D.3 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A 4-20 4.4.D.4 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B 4-20
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4.4.D.5 4.5
Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C
4-20
Authorization Requirements 4-21 4.5.A Floor Limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-21 4.5.A.1 Visa Floor Limits 4-21 4.5.A.2 Acquirer Floor Limits 4-21 4.5.B General Authorization Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-21 4.5.B.1 General Requirements 4-22 4.5.B.2 Hours of Authorization 4-22 4.5.B.3 Transaction Currency Conversion Requirements 4-22 4.5.B.4 Computer Interface Requirements 4-22 4.5.B.5 Authorization Routing 4-22 4.5.B.6 Authorization Rejection 4-23 4.5.B.7 Authorization Reversals 4-23 4.5.B.8 Local Authorization Services for International Airlines 4-23 4.5.B.9 Automated Fuel Dispenser Status Check Authorization 4-23 4.5.C Exceptions for Auto-Telex Authorizations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-23 4.5.C.1 Auto-Telex User Requirements 4-23 4.5.C.2 Authorization Procedures 4-24 4.5.D Exceptions for Manual Authorizations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-24 4.5.D.1 Manual Authorization RequirementsAuthorizations Not Sent to the Issuer 4-24 4.5.D.2 Manual Authorization RequirementsAuthorizations Sent to the Issuer 4-24 4.5.D.3 Authorization Procedures 4-25 4.5.D.4 International Exception File 4-25 4.5.E V.I.P System Emergency Authorization Procedures. . . . . . . . . . . . . . . . . . . . . . .. .4-25 . 4.5.E.1 Use of Emergency Authorization Procedures 4-25 4.5.E.2 Emergency Procedures 4-26 4.5.F Stand-In ProcessingNon-Visa Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-26 Cash Disbursements 4-26 4.6.A Manual Cash Disbursements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-26 4.6.A.1 Visa Electron Cards 4-26 4.6.A.2 Foreign Branches 4-26 4.6.A.3 Cash Disbursements Through Related Companies 4-26 4.6.A.4 Display of Marks 4-27 4.6.A.5 Maximum Manual Cash Disbursement Amount 4-27 4.6.A.6 Cash Disbursement Fees 4-27 4.6.B Transaction Processing Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-27 4.6.B.1 Uniform Services 4-27 4.6.B.2 Validation of Cardholder Identity 4-27 4.6.B.3 Floor Limit and Terminal Requirements 4-27 4.6.B.4 Transaction Receipt Copy 4-27 4.6.B.5 Fee Disclosure 4-27 4.6.B.6 Prohibition 4-27 4.6.C Cheque Acceptance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-28 4.6.C.1 General 4-28 4.6.C.2 Encashment Procedure 4-28
4.6
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4.6.D 4.7
4.6.C.3 Encashment Limitations 4-28 Chip Card Acceptance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-28
ATM Acquirer Standards 4-28 4.7.A Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-28 4.7.B Participation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-29 4.7.B.1 ATM Acquirer Certification 4-29 4.7.B.2 ATM Acquirer of Cards Bearing the Plus Symbol 4-29 4.7.C ATM Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-29 4.7.C.1 Card Acceptance Requirements 4-29 4.7.C.2 Hours of Operation 4-29 4.7.C.3 Display of ATM Acceptance Marks 4-30 4.7.C.4 Message Display 4-30 4.7.D ATM Acceptance Technology Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-30 4.7.D.1 Account Numbers 4-30 4.7.D.2 PIN Acceptance 4-30 4.7.D.3 ATM Expiration Date Editing 4-30 4.7.D.4 Chip-initiated ATM Authorization Requirements 4-31 4.7.D.5 Visa Electron Cards or Proprietary Cards Bearing the Plus Symbol at Visa ATMs 4-31 4.7.E Transaction Processing Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-31 4.7.E.1 ATM Processing 4-31 4.7.E.2 ATM Acquirer Participation Requirements 4-31 4.7.E.3 Fees 4-32 4.7.E.4 Technology Requirements 4-32 4.7.E.5 ATM Authorizations 4-32 4.7.E.6 Deferred Clearing Processing 4-33 4.7.E.7 ATM Expiration Date Editing 4-33 4.7.E.8 Unrecognized Service Code 4-33 4.7.E.9 Authorization RoutingVisa Cards or Visa Electron Cards 4-33 4.7.E.10 Authorization RoutingCards Bearing the Plus Symbol 4-33 4.7.E.11 Restricted ATM Access of Visa Cards 4-34 4.7.E.12 Restricted ATM Access of Cards Bearing the Plus Symbol 4-34 4.7.E.13 ATM Transaction Receipt Requirements 4-34 4.7.E.14 Account Selection 4-34 4.7.E.15 Canceled Transactions 4-35 4.7.E.16 Minimum Cash Disbursement 4-35 4.7.E.17 Currency or Cheque Disbursement 4-35 4.7.E.18 Transaction Surcharge 4-35 4.7.F Custom Payment Service/ATM Participation Requirements. . . . . . . . . . . . . . .. .4-35 4.7.G Balance Inquiry Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-36 4.7.G.1 Participation Requirements 4-36 4.7.G.2 ATM Cash Disbursements 4-36 4.7.H International ATM Interchange Reimbursement Fees. . . . . . . . . . . . . . . . . . . . .. .4-36 4.7.H.1 Tier Requirements 4-36 4.7.H.2 Tier II Qualification 4-37 4.7.H.3 Receipt of Interchange Fees 4-37 Electronic Commerce 4-37 4.8.A Website Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-37
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4.8.B 4.8.C 4.8.D
Special Requirements for Online Gambling Merchants. . . . . . . . . . . . . . . . . . .. .4-37 Data Protection Method Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-37 Visa Secure Electronic Commerce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-38 4.8.D.1 General Participation Requirements 4-38 4.8.D.2 3-D Secure Participation Requirements 4-38
4.9
Clearing and Settlement Services 4-39 4.9.A Transaction Processing Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-39 4.9.A.1 Interchange Data Element Requirements 4-39 4.9.A.2 Transaction Currency 4-39 4.9.A.3 Transaction Receipt Retention Periods 4-39 4.9.B Clearing Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-39 4.9.B.1 Original Transaction Receipts with Illegible or Invalid Account Numbers 4-39 4.9.B.2 Transaction Receipt Processing Time Limits for Transactions 4-40 4.9.B.3 Processing Time Limits for ATM Transactions 4-40 4.9.B.4 Processing Time Limits for In-Transit Service Transactions 4-41 4.9.B.5 Processing Time Limits for Interregional Airline Transactions 4-41 4.9.B.6 Processing Time Limits for Visa Horizon Transactions 4-41
4.10 Other Transaction Processing Requirements 4-41 4.10.A Visa Purchasing Card Transaction Requirements. . . . . . . . . . . . . . . . . . . . . . . . .. .4-41 4.10.B Visa Fleet Service-Enhanced Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-41 4.11 Interchange Reimbursement Fees 4-42 4.11.A Merchant Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-42 4.11.A.1 Requirement 4-42 4.11.A.2 Fee Structure 4-42 4.11.A.3 Interregional Airline Transactions 4-45 4.11.A.4 Domestic Airline Transactions 4-45 4.11.B Member Cash Disbursements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-45 4.12 Risk Management 4-45 4.12.A Fraud Management and Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-45 4.12.A.1 ATM Transaction Exceptions 4-45 4.12.A.2 ATM Card Retention 4-46 4.12.A.3 Fraud Reporting 4-46 4.12.B Risk Identification Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-46 4.12.B.1 Overview 4-46 4.12.B.2 Acquirer Responsibilities 4-46 4.12.B.3 Failure to Respond 4-47 4.12.C Acquirer Monitoring Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-47 4.12.D Deposit Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-47 4.12.E Merchant Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-47 4.12.F Lost or Stolen Card Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-47 4.12.G Recovered Visa Cards and Visa Electron Cards. . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-47 4.12.G.1 Card Recovery and Notification 4-47 4.12.G.2 Rewards Paid by Acquirer 4-47 4.12.G.3 Handling Fee 4-48 4.12.H Merchant Activity Monitoring Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-48 4.12.H.1 Activity Monitoring 4-48
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4.12.I
4.12.J 4.12.K
4.12.L
4.12.M 4.12.N
4.12.O
4.12.H.2 Normal Weekly Activity Reporting 4-48 4.12.H.3 Exception Reports 4-49 4.12.H.4 Investigation of Merchant 4-49 4.12.H.5 Acquirer Compliance 4-49 4.12.H.6 Fines and Penalties 4-49 High-Risk Telemarketing Merchant Monitoring Standards. . . . . . . . . . . . . . . .. .4-50 4.12.I.1 Normal Daily Activity Reporting 4-50 4.12.I.2 Exception Reports 4-50 4.12.I.3 Investigation of Merchant 4-50 4.12.I.4 Acquirer Compliance 4-51 Online Gambling Transaction Audit Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-51 Online Gambling Credit Compliance Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-51 4.12.K.1 Criteria 4-51 4.12.K.2 Threshold Modification 4-51 High-Risk Electronic Commerce Merchant Monitoring Standards. . . . . . . . . .4-51 4.12.L.1 High-Risk Designation 4-51 4.12.L.2 Risk Management Review 4-51 4.12.L.3 Implementation Period 4-52 4.12.L.4 Acquirer Compliance 4-52 4.12.L.5 Visa Rights and Responsibilities 4-52 Brand Protection Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-52 Merchant Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-52 4.12.N.1 Investigation of Merchant 4-52 4.12.N.2 Revocation of Privileges 4-53 4.12.N.3 Acquirer Responsibilities for Termination 4-53 4.12.N.4 Fees and Costs 4-54 Card Recovery Bulletin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .4-54 4.12.O.1 Acquirer Responsibility 4-54 4.12.O.2 Requests 4-54
TABLES
Table 4-1 Table 4-2 Merchant Standards Requirements for Service Code Acceptance at Point-of-Transaction Terminals Account Selection Options For Tier II Interchange International ATM Interchange Reimbursement Fee Tier Structure Transaction Receipt Processing Time Limits Processing Time Limits for ATM Transactions Transaction Clearing Requirements Interchange Reimbursement Fee Qualification Requirements Rewards for Recovered Cards 4-8 4-15 4-35 4-36 4-40 4-41 4-43 4-44 4-48
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Table Table Table Table Table Table Table
4-3 4-4 4-5 4-6 4-7 4-8 4-9
CHAPTER 5
PAYMENT ACCEPTANCE
5.1 5.2 Introduction 5-5 Acceptance Requirements 5-5 5.2.A Display of Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5 5.2.A.1 General Requirements 5-5
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5.2.B
5.2.C 5.2.D
5.2.E
5.2.F 5.3
5.2.A.2 Merchant Websites 5-6 5.2.A.3 Promotional Material 5-6 Honoring Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7 5.2.B.1 Card Types 5-7 5.2.B.2 Uniform Services 5-7 Prohibitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7 Cardholder Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7 5.2.D.1 Identification Validation 5-7 5.2.D.2 Uncertain Identification 5-9 5.2.D.3 Missing Imprint or Expired Card 5-9 Authorizations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9 5.2.E.1 Transactions Below Floor Limit 5-9 5.2.E.2 Transactions Above Floor Limit 5-9 5.2.E.3 Other Required Authorizations 5-9 5.2.E.4 Visa Electron Transactions 5-10 5.2.E.5 Hotel and Car Rental Transactions 5-10 5.2.E.6 Airline Transactions 5-11 5.2.E.7 Cruise Line Transactions 5-11 5.2.E.8 High-Risk Telemarketing Transactions 5-11 5.2.E.9 Mail/Phone Order, Recurring, and Electronic Commerce Transactions 5-11 5.2.E.10 Timeshare Transactions 5-12 5.2.E.11 Automated Fuel Dispenser Transactions 5-12 Data Protection Method Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-12
5.4
Transaction Receipt Processing 5-16 5.4.A Multiple Transaction Receipts and Partial Payments. . . . . . . . . . . . . . . . . . . . . .. .5-16 5.4.B Delayed or Amended Charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-16 5.4.B.1 General Requirements 5-16 5.4.B.2 Special Requirements for Car Rentals 5-16 5.4.C Recurring Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-17 5.4.C.1 General Requirements 5-17 5.4.C.2 Prohibitions 5-17 5.4.D Credit Refunds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-17 5.4.D.1 Restrictions 5-17 5.4.D.2 Credit Transaction Receipt 5-17
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Transaction Receipt Completion 5-13 5.3.A General Transaction Receipt Information Requirements. . . . . . . . . . . . . . . . . .. .5-13 5.3.A.1 General Requirements 5-13 5.3.A.2 Manually Imprinted Transaction Receipts 5-13 5.3.A.3 Cardholder Signature 5-13 5.3.B Special Transaction Receipt Information Requirements. . . . . . . . . . . . . . . . . .. .5-13 5.3.B.1 Delayed or Amended Charge Transactions 5-13 5.3.B.2 Recurring Services Transactions 5-13 5.3.B.3 Mail/Phone Order Transactions 5-13 5.3.B.4 Electronic Commerce Transactions 5-14 5.3.B.5 Recurring Electronic Commerce Transactions 5-14 5.3.B.6 Dynamic Currency Conversion 5-14 5.3.B.7 Returned Merchandise and Adjustments 5-15
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5.4.E
5.4.F
Transaction Receipt Reversal or Adjustment 5-17 Special Credit Refund Requirements for Timeshare Merchants 5-18 5.4.D.5 Returned Merchandise and Adjustments 5-18 Transaction Receipt Delivery to Cardholder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-18 5.4.E.1 Transaction Receipts 5-18 5.4.E.2 Electronic Commerce Transactions 5-18 5.4.E.3 Amended Transaction Receipts 5-18 Transaction Receipt Deposit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-18 5.4.F.1 Deposit Restrictions 5-19 5.4.F.2 Deposit Location 5-19 5.4.F.3 Deposit Time Limits 5-19 5.4.F.4 Payments to Merchants 5-19
5.4.D.3 5.4.D.4
5.5
Special Merchant Payment Acceptance Services 5-20 5.5.A In-Transit Service Transaction Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-20 5.5.A.1 Authorization 5-20 5.5.A.2 Transaction Date 5-20 5.5.A.3 Transaction Receipt Delivery 5-20 5.5.A.4 In-Transit Terminal Requirements 5-21 5.5.B Online Gambling Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-21 5.5.B.1 Special Requirements 5-21 5.5.B.2 Special Website Requirements 5-22 5.5.C In-Transit Service Gambling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-22 5.5.C.1 Transaction Restrictions 5-22 5.5.C.2 Authorizations 5-23 5.5.C.3 Cardholder Credit 5-23 5.5.D Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-23 5.5.D.1 Disclosure of Merchant Outlet Country 5-23 5.5.D.2 Determination of Merchant Outlet 5-24 5.5.E Internet Payment Service Providers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-24 5.5.E.1 General Requirements for Internet Payment Service Providers 5-24 5.5.E.2 Internet Payment Service Provider and Sponsored Merchant Name 5-24 5.5.E.3 Internet Payment Service Provider Customer Support 5-25 5.5.E.4 Internet Payment Service Provider Liability 5-25 5.5.F Installment Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-25 5.5.F.1 General Requirements 5-25 5.5.G Load Transactions and Buy-a-Card Transactions. . . . . . . . . . . . . . . . . . . . . . . . . .. .5-26 5.5.H Account Funding Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-26 5.5.I Quasi-Cash Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-26 5.5.I.1 General 5-26 5.5.I.2 Validation of Cardholder Identity 5-27 5.5.I.3 Wire Transfer Money Order Merchants 5-27 5.5.I.4 Travelers Cheque Merchants 5-27 5.5.J Delayed Delivery Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-27 5.5.J.1 Authorization 5-27
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5.5.K
5.5.L
5.5.M
5.5.N
5.5.S
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5.5.O 5.5.P 5.5.Q 5.5.R
5.5.J.2 Transaction Receipt Deposits 5-27 Visa Horizon Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-28 5.5.K.1 Visa Horizon Transaction General Requirements 5-28 5.5.K.2 Visa Horizon Transaction Processing Requirements 5-28 Hotel Reservation Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-28 5.5.L.1 General Requirements 5-28 5.5.L.2 Billing Information 5-28 5.5.L.3 Accommodation Information 5-28 5.5.L.4 Reservation Confirmation 5-28 5.5.L.5 Cancellation Period 5-29 5.5.L.6 Cancellation Confirmation 5-29 5.5.L.7 Unclaimed Accommodations 5-29 5.5.L.8 Unavailable Accommodations 5-30 Advance Deposit Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-30 5.5.M.1 General Requirements 5-30 5.5.M.2 Billing Information 5-30 5.5.M.3 Reservation Information 5-30 5.5.M.4 Reservation Confirmation 5-30 5.5.M.5 Transaction Receipt Completion 5-31 5.5.M.6 Transaction Receipt Authorization and Deposit 5-31 5.5.M.7 Transaction Receipt Delivery to Cardholder 5-31 5.5.M.8 Cancellation Period 5-31 5.5.M.9 Cancellation Confirmation 5-31 5.5.M.10 Unavailable Hotel Accommodations 5-32 5.5.M.11 Unavailable Cruise Line Accommodations 5-32 Priority Check-out Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-33 5.5.N.1 General Requirements 5-33 5.5.N.2 Transaction Receipt and Priority Check-out Agreement Completion 5-33 5.5.N.3 Authorization and Deposit 5-33 5.5.N.4 Transaction Receipt Delivery 5-33 5.5.N.5 Document Retention 5-33 Cruise Line On-Board Casinos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-33 Hotel or Cruise Line Cash Disbursements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-34 Cash-Back Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-34 Specialized Vehicle Reservation Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-34 5.5.R.1 General Requirements 5-34 5.5.R.2 Billing Information 5-34 5.5.R.3 Reservation Information 5-34 5.5.R.4 Reservation Confirmation 5-35 5.5.R.5 Cancellation Period 5-35 5.5.R.6 Cancellation Confirmation 5-35 5.5.R.7 Unclaimed Specialized Vehicles 5-35 5.5.R.8 Unavailable Specialized Vehicles 5-36 Cheque Acceptance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-36 5.5.S.1 General 5-36 5.5.S.2 Encashment Procedure 5-36 5.5.S.3 Encashment Limitations 5-36
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5.6
Risk Management 5-36 5.6.A Card Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-36 5.6.A.1 Recovered Card Procedures 5-36 5.6.A.2 Reasons 5-36 5.6.A.3 Notification 5-37 5.6.A.4 Rewards Paid by Acquirer 5-37 5.6.B Merchant Monitoring Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .5-37 5.6.B.1 General 5-37 5.6.B.2 Merchant Compliance 5-37
TABLES
Table 5-1 Table 5-2 Table 5-3 Identification Validation Proper Disclosure on Transaction Receipts Load Transaction or Buy-a-Card Transaction Processing Requirements 5-8 5-15 5-26
CHAPTER 6
PAYMENT SERVICES
6.1 6.2 Introduction 6-3 General Requirements 6-3 6.2.A Visa Interchange Directory Update Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3 6.2.A.1 Submitting Initial Information 6-3 6.2.A.2 Updates to the Visa Interchange Directory Form 6-3 6.2.B BIN Licensing and Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3 6.2.B.1 Overview 6-3 6.2.B.2 BIN Processing 6-3 6.2.C Use of VisaNet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3 6.2.C.1 Proprietary Interest 6-4 6.2.C.2 Confidentiality 6-4 6.2.C.3 Non-Assignable Right 6-4 6.2.C.4 Restricted Use 6-4 6.2.C.5 VisaNet/American Express Systems Link 6-4 6.2.C.6 VisaNet Access Point Modification 6-4 6.2.C.7 BASE II Edit Package 6-4 6.2.C.8 Support 6-5 6.2.D Single Message System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5 6.2.D.1 General Requirements 6-5 6.2.D.2 Online Financial Transactions 6-5 6.2.D.3 Deferred Clearing Transactions 6-5 6.2.D.4 Below-Floor Limit Transactions 6-6 6.2.D.5 Reversals 6-6 Authorization, Clearing and Settlement 6-6 6.3.A Authorization Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6 6.3.A.1 General Authorization Requirements 6-6 6.3.A.2 Responsibility for Losses 6-6 6.3.A.3 Responsibility for Telephone, Fax, and Telex Calls 6-6 6.3.A.4 Currency Conversion 6-7 6.3.B General Clearing Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7 6.3.B.1 Applicability 6-7
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6.3.C
6.3.D
6.3.B.2 Required Interchange through VisaNet 6-7 Clearing Requirements through VisaNet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7 6.3.C.1 Interchange Sent via VisaNet Access Point 6-7 6.3.C.2 Interchange Tapes Sent to Visa 6-7 6.3.C.3 Exception for Domestic Interchange 6-8 6.3.C.4 Notification of Duplicate Data: Through VisaNet 6-8 6.3.C.5 Notification of Duplicate Data: Exceptions for Private Agreements 6-8 6.3.C.6 Member Reversal of Duplicate Data: Through VisaNet 6-9 6.3.C.7 Member Reversal of Duplicate Data: Exceptions for Private Agreements 6-9 6.3.C.8 Member Reversal or Adjustment of Credit Transactions through VisaNet 6-9 6.3.C.9 File Correction Service 6-10 Settlement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .6-10 6.3.D.1 Settlement Currency Requirements 6-10 6.3.D.2 Funds Transfer Requirements 6-10 6.3.D.3 Funds Transfer Procedures 6-11 6.3.D.4 Late Settlement Fees 6-12
6.4
Satisfying Payment Obligations for Settlement Services 6-12 6.4.A Member Settlement Bank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .6-12 6.4.B Visa Settlement Bank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .6-12 6.4.B.1 Late Settlement Fees 6-12 6.4.B.2 Offset of Separate Settlement System Totals and Other Obligations 6-12 6.4.B.3 Net Settlement Requirements for Members With Private Agreements 6-12 6.4.B.4 Reimbursement for Domestic Interchange Transactions 6-13 6.4.C Financial and Collateral Obligations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .6-13 6.4.D Offset of Settlement and Other Obligations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .6-13
CHAPTER 7
DISPUTE RESOLUTION
7.2 7.3 Mutual Assistance 7-7
Transaction Receipt Retrieval 7-7 7.3.A Original or Copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-7 7.3.A.1 Request for Transaction Receipt Original 7-7 7.3.A.2 Request for Transaction Receipt Copy 7-8 7.3.B Transaction Receipt Retention. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9 7.3.C Retrieval Request Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9 7.3.C.1 Traditional Method 7-9 7.3.C.2 VisaNet Copy Request and Fulfillment Service 7-9 7.3.D Transaction Receipt Request and Fulfillment Data. . . . . . . . . . . . . . . . . . . . . . . . . . .7-9 7.3.D.1 Minimum Data Requirements 7-9 7.3.D.2 Transaction Receipt Fulfillment DocumentsData Requirements 7-10 7.3.E Traditional Fulfillment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-13
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7.1
Introduction
7-7
Table of Contents
7.3.F
7.3.G
7.3.H
7.3.E.1 General Requirements 7-13 7.3.E.2 Retrieved Transaction Receipt Attachments 7-13 7.3.E.3 Size 7-13 7.3.E.4 Mailing 7-13 7.3.E.5 Time Limits 7-13 VisaNet Copy Request and Fulfillment Service. . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-13 7.3.F.1 Participation Requirements 7-13 7.3.F.2 Acquirer Responsibilities 7-13 7.3.F.3 Issuer Rights 7-15 Acquirer Discrepancy Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-16 7.3.G.1 Request Discrepancy or Data Omission 7-16 7.3.G.2 Issuer Response 7-16 Retrieval Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-17 7.3.H.1 Fees 7-17 7.3.H.2 Fee Recovery 7-17
7.4
Chargebacks and Representments 7-17 7.4.A Chargeback and Representment Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-17 7.4.B Jurisdiction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-17 7.4.C Chargeback and Representment Transmission. . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-18 7.4.C.1 Clearing and Settlement 7-18 7.4.C.2 Documentation 7-18 7.4.D Chargeback Reduction Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-18 7.4.D.1 Overview 7-18 7.4.D.2 Return of BASE II Presentment 7-18 7.4.D.3 Return of Chargeback 7-18 7.4.E First Chargeback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-18 7.4.E.1 Attempt to Settle 7-19 7.4.E.2 Reasons and Time Limits 7-19 7.4.E.3 First Chargeback Time LimitGeneral 7-26 7.4.E.4 Exception: Retrieval Request-Related Chargebacks 7-26 7.4.E.5 Transaction Chargeback Method 7-26 7.4.F Processing Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-27 7.4.F.1 First Chargeback Requirements 7-27 7.4.F.2 Chargeback Amount 7-27 7.4.G Currency Conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-27 Representment 7-28 7.5.A Representment Rights and Requests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-28 7.5.A.1 Reasons, Conditions, and Time Limits 7-28 7.5.A.2 Representment Requirements 7-30 7.5.B Currency Conversion Difference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-30 Second Chargeback 7-31 7.6.A Reasons and Time Limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-31 7.6.A.1 Reasons 7-31 7.6.A.2 Time Limits 7-31 7.6.A.3 Second Chargeback Requirements 7-33 7.6.A.4 Currency Conversion 7-33 Chargebacks by Reason Code 7-33
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7.5
7.6
7.7
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7.8
Arbitration 7-45 7.8.A Reason. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-45 7.8.B Pre-Arbitration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-45 7.8.B.1 Correspondence 7-45 7.8.B.2 Pre-Arbitration Acceptance 7-45 7.8.B.3 Pre-Arbitration Failure 7-46 7.8.C Arbitration Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-46 7.8.C.1 Filing Reasons 7-46 7.8.C.2 Filing Procedures 7-46 7.8.C.3 Invalid Request 7-47 7.8.C.4 Valid Request 7-48 7.8.C.5 Appeal Rights 7-49 7.8.C.6 Appeal Filing Fee 7-50 7.8.C.7 Finality of Decision on Appeal 7-50 7.8.D Direct Arbitration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-50 7.8.D.1 Filing Reason 7-50 7.8.D.2 Filing Procedures 7-50 7.8.D.3 Visa Notification 7-51 7.8.D.4 Member Response 7-51 7.8.D.5 Visa Decision 7-51 7.8.D.6 Financial Liability 7-51 7.8.D.7 Review Fee 7-51 7.8.D.8 Appeal Rights 7-51 Compliance 7-51 7-52
7.9
7.10 Filing Conditions
7.11 Pre-Compliance 7-52 7.11.A Correspondence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-52 7.11.B Optional Pre-Compliance Notification through BASE II. . . . . . . . . . . . . . . . . . .. .7-52 7.11.C Pre-Compliance Acceptance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-52 7.11.D Pre-Compliance Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-52 7.12 Compliance Process 7-53 7.12.A Filing Reasons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-53 7.12.A.1 Transaction Violations 7-53 7.12.B Filing Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-55 7.12.B.1 Filing Authority 7-55 7.12.B.2 Time Limits 7-55 7.12.B.3 Required Documentation 7-56 7.12.B.4 Filing Fee 7-56 7.12.B.5 Mailing 7-56 7.12.C Invalid Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-57 7.12.C.1 Group Member 7-57 7.12.C.2 Visa 7-57 7.12.D Valid Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-57 7.12.D.1 Visa Notification 7-57 7.12.D.2 Opposing Members Response 7-57 7.12.D.3 Requesting Members Withdrawal 7-57 7.12.D.4 Visa Compliance Decision 7-58
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7.12.D.5 Financial Liability 7-58 7.12.E Appeal Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-58 7.12.E.1 Appeal Amount 7-58 7.12.E.2 Time Limits 7-58 7.12.E.3 Appeal Filing Fee 7-59 7.12.E.4 Finality of Decision on Appeal 7-59 7.13 Mediation Service 7-59 7.13.A Dispute Reasons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-59 7.13.B Mediation Request Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-59 7.13.B.1 Wrong Item Dispute 01 7-59 7.13.B.2 Illegible Item Dispute 02 7-59 7.13.B.3 Missing Values Dispute 03 7-60 7.13.B.4 Invalid Fulfillment Dispute 04 7-60 7.13.C Notification of Decision. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-60 7.13.D Appeal Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-60 7.14 Direct Compliance 7-61 7.14.A Filing Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-61 7.14.B Filing Reasons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7-61 7.14.B.1 Issuer Rights 7-61 7.14.B.2 Acquirer Rights 7-61
TABLES
Table 7-1 Table 7-2 Table 7-3 Table 7-4 Table 7-5 Table 7-6 Table 7-7 Table 7-8 Table Table Table Table Table Table Table Table Table Table Table Table 7-9 7-10 7-11 7-12 7-13 7-14 7-15 7-16 7-17 7-18 7-19 7-20 Transaction Receipt Retrieval Request Reasons (BASE II Request for Original) Transaction Receipt Retrieval Request Reasons (BASE II) Transaction Receipt Retrieval Request Reasons (Single Message System) Transaction Receipt Retention Periods Transaction Receipt Fulfillment DocumentsUnattended Acceptance Terminal Transactions Transaction Receipt Fulfillment DocumentsRecurring, Mail/Phone Order, Retail, and Electronic Commerce Transactions Transaction Receipt Fulfillment DocumentsT&E Transactions VisaNet Copy Request and Fulfillment ServiceNonfulfillment Message Codes Transaction Validity Chargeback Reasons Identification Issue Chargeback Reasons Authorization Issue Chargeback Reasons Processing Error Chargeback Reasons ATM or Load Transaction Chargeback Reasons T&E Chargeback Reasons Mediation Service Issuer Chargeback Reasons Visa TravelMoney Card Chargeback Reasons Magnetic-Stripe Telephone Chargeback Reasons Representment Reasons, Conditions, and Time Limits Second Chargeback Reasons and Time Limits Reason Codes, Listed in Numerical Order 7-7 7-8 7-8 7-9 7-10 7-11 7-12 7-15 7-20 7-21 7-21 7-22 7-22 7-23 7-24 7-25 7-25 7-29 7-32 7-34
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Table Table Table Table Table Table
7-21 7-22 7-23 7-24 7-25 7-26
Reason Codes, Listed in Alphabetical Order Reason Codes, Listed in Numerical Order by T&E Reason Codes, Listed in Numerical Order by Retail Chargebacks at a Glance, Listed in Numerical Order Arbitration Appeal Rights Compliance Appeal Rights
7-36 7-38 7-39 7-40 7-49 7-58
FIGURE
Figure 7-1 Chargeback and Representment Process through VisaNet 7-17
CHAPTER 7B
TRANSACTION RECEIPT RETRIEVAL, CHARGEBACKS, AND REPRESENTMENTS

7B.1 Introduction 7B.2 Mutual Assistance 7B-5 7B-5
7B.3 Transaction Receipt Retrieval 7B-5 7B.3.A Original or Copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7B-5 7B.3.A.1 Request for Transaction Receipt Original 7B-5 7B.3.A.2 Request for Transaction Receipt Copy 7B-6 7B.3.B Transaction Receipt Retention. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .7B-7 7B.3.C Transaction Receipt Request and Fulfillment Data. . . . . . . . . . . . . . . . . . . . . . . .. .7B-7 7B.3.C.1 Minimum Data Requirements 7B-7 7B.3.C.2 Transaction Receipt Fulfillment DocumentsData Requirements 7B-7 7B.3.D VisaNet Copy Request and Fulfillment Service. . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-11 7B.3.D.1 Acquirer Responsibilities 7B-11 7B.3.D.2 Issuer Rights 7B-12 7B.3.E Acquirer Discrepancy Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-12 7B.3.E.1 Request Discrepancy or Data Omission 7B-12 7B.3.E.2 Issuer Responsibilities 7B-12 7B.3.F Retrieval Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-12 7B.3.F.1 Fees 7B-12 7B.3.F.2 Fee Recovery 7B-13 7B.4 Chargebacks and Representments 7B-13 7B.4.A Chargeback and Representment Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-13 7B.4.B Chargeback and Representment Transmission. . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-13 7B.4.B.1 Clearing and Settlement 7B-13 7B.4.B.2 Documentation 7B-13 7B.4.C Chargeback Reduction Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-14 7B.4.C.1 Overview 7B-14 7B.4.C.2 Return of BASE II Presentment 7B-14 7B.4.C.3 Return of Chargeback 7B-14 7B.4.D Chargeback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-14 7B.4.D.1 Attempt to Settle 7B-14 7B.4.D.2 Chargeback Dispute Groups and Time Limits 7B-15 7B.4.D.3 Reasons and Time Limits for Specific Transaction Types 7B-18 7B.4.D.4 Chargeback Time Limits 7B-19 7B.4.D.5 Transaction Chargeback Method 7B-20
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7B.4.E Processing Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-20 7B.4.E.1 Chargeback Documentation 7B-20 7B.4.E.2 Chargeback Amount 7B-20 7B.4.E.3 Currency Conversion 7B-20 7B.5 Representment 7B-21 7B.5.A Representment Reasons, Conditions, and Time Limits. . . . . . . . . . . . . . . . . . ..7B-21 7B.5.A.1 Representment Reasons, Conditions, and Time Limits 7B-21 7B.5.A.2 Representment Documentation Requirements 7B-22 7B.5.A.3 Representment Amount 7B-22 7B.5.A.4 Currency Conversion Difference 7B-22 7B.6 Chargeback Reason Codes 7B-22 7B.7 Arbitration 7B-28 7B.7.A Reason. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-28 7B.7.B Pre-Arbitration Attempt. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-29 7B.7.B.1 Notification 7B-29 7B.7.B.2 Optional Pre-Arbitration Notification through BASE II 7B-29 7B.7.B.3 Pre-Arbitration Acceptance 7B-29 7B.7.B.4 Pre-Arbitration Refusal 7B-29 7B.7.C Arbitration Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-30 7B.7.C.1 Filing Reasons 7B-30 7B.7.C.2 Filing Procedures 7B-30 7B.7.C.3 Invalid Request 7B-31 7B.7.C.4 Valid Request 7B-32 7B.7.C.5 Appeal Rights 7B-33 7B.7.C.6 Appeal Filing Fee 7B-34 7B.7.C.7 Finality of Decision on Appeal 7B-34 7B.8 Direct Arbitration 7B-34 7B.8.A Filing Reason. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-34 7B.8.B Filing Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-34 7B.8.B.1 Filing Authority 7B-34 7B.8.B.2 Time Limits 7B-34 7B.8.B.3 Required Documentation 7B-34 7B.8.C Visa Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-35 7B.8.D Member Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-35 7B.8.E Visa Decision. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-35 7B.8.F Financial Liability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-35 7B.8.G Review Fee. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-35 7B.8.H Appeal Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-35 7B.9 Compliance 7B.10 Filing Conditions 7B-36 7B-36
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7B.11 Pre-Compliance Attempt 7B-36 7B.11.ANotification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-36 7B.11.BOptional Pre-Compliance Notification through BASE II. . . . . . . . . . . . . . . . . . ..7B-36 7B.11.CPre-Compliance Acceptance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-36 7B.11.DPre-Compliance Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-36 7B.12 Compliance Process 7B-37
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7B.12.AFiling Reasons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-37 7B.12.A.1 Chargeback Reduction Service Return 7B-37 7B.12.A.2 Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction 7B-37 7B.12.A.3 Unauthorized Signature 7B-38 7B.12.A.4 Split Transaction 7B-38 7B.12.A.5 Copy Fulfillment 7B-38 7B.12.A.6 Delayed or Amended Charges 7B-39 7B.12.A.7 Timeshare Transactions 7B-39 7B.12.A.8 Card Acceptance Violations 7B-39 7B.12.A.9 Non-Card 7B-39 7B.12.BFiling Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-39 7B.12.B.1 Filing Authority 7B-39 7B.12.B.2 Time Limits 7B-39 7B.12.B.3 Required Documentation 7B-40 7B.12.B.4 Filing Fee 7B-40 7B.12.B.5 Mailing 7B-40 7B.12.CInvalid Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-41 7B.12.C.1 Group Member 7B-41 7B.12.C.2 Visa 7B-41 7B.12.DValid Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-41 7B.12.D.1 Visa Notification 7B-41 7B.12.D.2 Opposing Members Response 7B-41 7B.12.D.3 Requesting Members Withdrawal 7B-41 7B.12.D.4 Visa Compliance Decision 7B-42 7B.12.D.5 Financial Liability 7B-42 7B.12.EAppeal Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..7B-43 7B.12.E.1 Appeal Amount 7B-43 7B.12.E.2 Time Limits 7B-43 7B.12.E.3 Appeal Filing Fee 7B-43 7B.12.E.4 Finality of Decision on Appeal 7B-43
Table 7B-1 Table 7B-2 Table 7B-3 Table 7B-4 Table 7B-5 Table 7B-6 Table 7B-7 Table 7B-8 Table 7B-9
Transaction Receipt Retrieval Request Reasons (BASE II Request for Original) Transaction Receipt Retrieval Request Reasons (BASE II Retrieval Request) Transaction Receipt Retrieval Request Reasons (Single Message System) Transaction Receipt Retention Periods Transaction Receipt Fulfillment DocumentsUnattended Acceptance Terminals Transaction Receipt Fulfillment DocumentsRecurring, Mail/Phone Order, Retail, and Electronic Commerce Transactions Transaction Receipt Fulfillment DocumentsT&E Transactions VisaNet Copy Request and Fulfillment ServiceNonfulfillment Message Codes Request for InformationGroup 1 Chargeback Reasons
7B-5 7B-6 7B-6 7B-7 7B-8 7B-9 7B-10 7B-12 7B-15
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TABLES
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Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table
7B-10 7B-11 7B-12 7B-13 7B-14 7B-15 7B-16 7B-17 7B-18 7B-19 7B-20 7B-21 7B-22 7B-23 7B-24 7B-25 7B-26 7B-27
FraudGroup 2 Chargeback Reasons AuthorizationGroup 3 Chargeback Reasons Processing ErrorGroup 4 Chargeback Reasons Cancelled/ReturnedGroup 5 Chargeback Reasons NonReceipt Goods/ServicesGroup 6 Chargeback Reasons ATM or Load Transaction Chargeback Reasons Visa TravelMoney Card Chargeback Reasons MagneticStripe Telephone Transaction Chargeback Reasons Representment Reasons and Conditions Chargebacks at a Glance: Request for InformationGroup 1 Chargebacks at a Glance: FraudGroup 2 Chargebacks at a Glance: AuthorizationGroup 3 Chargebacks at a Glance: Processing ErrorGroup 4 Chargebacks at a Glance: Cancelled/ReturnedGroup 5 Chargebacks at a Glance: NonReceipt Goods/ServicesGroup 6 Chargebacks at a Glance: Listed in Numerical Order Arbitration Appeal Rights Compliance Appeal Rights
7B-16 7B-16 7B-17 7B-17 7B-18 7B-18 7B-19 7B-19 7B-21 7B-23 7B-24 7B-25 7B-26 7B-27 7B-27 7B-28 7B-33 7B-43
FIGURE
Figure 7B-1 Chargeback and Representment Process Through VisaNet 7B-13
CHAPTER 8
FEES
8.1 8.2 Introduction 8-5 Visa Fees 8-5 8.2.A V.I.P SystemOnline Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5 . 8.2.B V.I.P SystemFile Update and Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-8 . 8.2.C V.I.P SystemRequests for Tapes, Reports, and CD-ROM. . . . . . . . . . . . . . . . . .8-9 . 8.2.D V.I.P SystemOther Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-9 . 8.2.D.1 Telex and Telephone Charges 8-9 8.2.D.2 Recovered Card Handling Service 8-9 8.2.D.3 Support Services 8-10 8.2.E BASE II Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .8-10 8.2.F BIN Program Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .8-11 8.2.F.1 Overview 8-11 8.2.F.2 Failure to Return BINs 8-11 8.2.G Late Settlement Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .8-11 8.2.G.1 Fee Description 8-11 8.2.G.2 Fee Calculation 8-12 8.2.G.3 Fee Minimum 8-12 8.2.G.4 Fee Collection 8-12 Interchange Reimbursement Fees 8-12 8.3.A Merchant Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .8-12 8.3.A.1 Requirement and Fee Structure 8-12 8.3.A.2 Fee Amount 8-13 8.3.A.3 Chip Interregional Interchange Reimbursement Fees 8-14
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8.3.A.4 8.3.A.5 8.3.A.6 Member 8.3.B.1 8.3.B.2 8.3.B.3 8.3.B.4 8.3.B.5 8.3.B.6
8.3.B
Electronic Commerce Interregional Interchange Reimbursement Fees 8-14 Interregional Airline Transactions 8-16 Domestic Airline Transactions 8-16 Cash Disbursements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .8-17 Requirement 8-17 Fee Amount 8-17 International ATM Cash Disbursement Fees 8-17 ATM Infrastructure Development Fee 8-18 Variances 8-19 ATM Cash Disbursement Fee for Visa TravelMoney Transactions (Effective through 4 October 2003) 8-19
8.4
Exception Item Fees 8-19 8.4.A Arbitration and Compliance Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .8-19 8.4.A.1 Request Fee Payment 8-20 8.4.A.2 Fee Resolution upon Request Withdrawal 8-20 8.4.A.3 Review Fee Collection 8-20 8.4.A.4 Request Fee Reimbursement 8-20 8.4.A.5 Mediation FeesVisaNet Copy Request and Fulfillment Service 8-20 8.4.B Other Exception Item Fees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .8-20 Miscellaneous Fees 8-22 Fee Collection and Funds Disbursement 8-23 8.6.A Fee Collection and Funds Disbursement by Visa. . . . . . . . . . . . . . . . . . . . . . . . .. .8-23 8.6.A.1 Types of Fees Collected and Disbursed 8-23 8.6.A.2 Fee Collection Disputes 8-23 8.6.A.3 Credit Adjustments 8-23 8.6.B Fee Collection and Funds Disbursement by Members. . . . . . . . . . . . . . . . . . . .. .8-23 8.6.B.1 Collection Method 8-23 8.6.B.2 Transmission Rules 8-23 8.6.B.3 Data and Documentation Requirements 8-24 8.6.C Fee Collection Disputes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .8-26 8.6.C.1 Fee Collection Returns and Resubmissions 8-26 8.6.C.2 Duplicate Fee Collection 8-27 8.6.C.3 Limits of Fee Collection Returns 8-27
8.5 8.6
TABLES
Table Table Table Table Table Table Table Table Table 8-1 8-2 8-3 8-4 8-5 8-6 8-7 8-8 8-9 Fees for V.I.P System Online Services . Fees for V.I.P System File Update and Maintenance . Fees for Tapes, Reports, and CD-ROM Fees for Support Services BASE II Fees Late Settlement Fee Interregional Interchange Reimbursement Fees Chip Interregional Interchange Reimbursement Fees Electronic Commerce Interregional Interchange Reimbursement Fees (Effective 1 April 2003 through 31 March 2004) 8-5 8-8 8-9 8-10 8-10 8-12 8-13 8-14 8-15
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Table 8-10 Table 8-11 Table 8-12 Table Table Table Table Table Table Table Table 8-13 8-14 8-15 8-16 8-17 8-18 8-19 8-20
Electronic Commerce Interregional Interchange Reimbursement Fees (Effective 1 April 2004) Cash Disbursement Fees International ATM Cash Disbursement Fees (Effective 5 October 2002 through 3 October 2003) International ATM Cash Disbursement Fees (Effective 4 October 2003) Fees for Non-Compliant ATM Transactions Arbitration and Compliance Fees Exception Item Fees Miscellaneous Fees Fee Collection and Funds Disbursement by Visa Fee Collection and Funds Disbursement by Members Fee Collection Dispute Resolution
8-16 8-17 8-17 8-18 8-18 8-19 8-20 8-22 8-23 8-24 8-26
CHAPTER 9 CHAPTER 10
RESERVED FOR FUTURE USE CARD AND MARKS REQUIREMENTS

10.1 Introduction 10-7 10.2 General Requirements 10-7 10.2.A Graphic Reproduction of Visa-Owned Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .10-7 10.2.A.1 Governing Documents 10-8 10.2.B Full-Color Reproductions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .10-8 10.2.C Grammar and Spelling in Typed or Printed Text. . . . . . . . . . . . . . . . . . . . . . . . . . .. .10-8 10.2.D Olympic Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-11 10.2.E Trademark Denotation Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-11 10.2.E.1 Use of Trademark Symbols Denoting Registered Trademark Status 10-11 10.2.E.2 Use of Registered Trademark Symbols on Cards 10-11 10.3 Visa-Owned Marks 10-11 10.3.A The Enhanced Visa Wordmark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-11 10.3.A.1 General 10-11 10.3.A.2 Elements of the Enhanced Visa Wordmark 10-12 10.3.A.3 Use of the Visa Logotype 10-12 10.3.A.4 Colors for the Enhanced Visa Wordmark 10-12 10.3.A.5 Clear Space 10-12 10.3.B The Visa Flag Symbol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-13 10.3.B.1 General 10-13 10.3.B.2 Elements of the Visa Flag Symbol 10-14 10.3.B.3 Visa Cards 10-14 10.3.B.4 Colors for Non-Card Use 10-14 10.3.C The Visa Wordmark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-14 10.3.D The Dove Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-14 10.3.E The Visa Electron Symbol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-15 10.3.E.1 General 10-15 10.3.E.2 Elements of the Visa Electron Symbol 10-15 10.3.E.3 Visa Electron Cards 10-15 10.3.E.4 Colors for Non-Card Use 10-16
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10.3.F The Visa Electron Wordmark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-16 10.3.G The Visa Horizon Symbol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-16 10.3.G.1 General 10-16 10.3.G.2 Elements of the Visa Horizon Symbol 10-16 10.3.G.3 Placement of the Visa Horizon Symbol 10-17 10.3.G.4 Colors for the Visa Horizon Symbol 10-17 10.3.H Plus Program Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-17 10.3.H.1 General 10-17 10.3.H.2 Plus Symbol-Contained 10-17 10.3.H.3 Plus Symbol-Uncontained 10-18 10.3.H.4 Colors 10-18 10.3.H.5 Plus Logotype 10-18 10.3.H.6 Plus Wordmark 10-18 10.4 Product Names 10-18 10.4.A The Visa Infinite Product Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-18 10.4.B The Visa Commercial Card Product Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-19 10.4.C The Visa Distribution Product Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-19 10.4.D The Visa Platinum Product Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-19 10.4.D.1 Use of the Product Name Visa Platinum on Cards and in Marketing Materials 10-19 10.4.D.2 Use of the Term Platinum or Platinum card on Cards and in Marketing Materials 10-19 10.5 Non-Card Use of Visa-Owned Marks 10-20 10.5.A Use at a Point-of-Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-20 10.5.B Merchant Outlets and Member Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-20 10.5.B.1 Display of Marks 10-20 10.5.B.2 Merchant Websites 10-21 10.5.C Visa Global ATM Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-21 10.5.C.1 Display of Marks 10-21 10.5.C.2 Restricted Access to Visa Cards 10-21 10.6 Card Reproductions 10-22 10.6.A General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-22 10.6.B Visa Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-22 10.6.C Visa Electron Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-22 10.6.D Visa Horizon Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-22 10.6.E Cards Bearing the Plus Symbol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-22 10.7 Account Numbers 10-23 10.7.A Visa Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-23 10.7.B Visa Electron Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-23 10.7.C Visa Horizon Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-23 10.8 Card Manufacturer Requirements 10-24 10.9 Card Production 10-24 10.9.A Artwork for Approved Manufacturers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-24 10.9.A.1 Visa Responsibilities 10-24 10.9.A.2 Issuer Responsibilities 10-24 10.9.B First Production-Run Sample. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-24
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10.9.C Extraneous Markings or Materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-24 10.9.C.1 Extraneous Markings 10-24 10.9.C.2 Adhesive Material 10-24 10.9.D Manufacturer Identification Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-24 10.10 Electronic Card-Reading Technologies 10-24 10.10.AOverview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-24 10.10.BChip Card Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-25 10.10.B.1 General Requirements 10-25 10.10.B.2 Encoding and Personalization Requirements 10-25 10.10.CMagnetic-Stripe Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-26 10.10.C.1 Orientation 10-26 10.10.C.2 Magnetic-Stripe Encoding 10-26 10.10.C.3 Card Verification Value 10-26 10.10.C.4 Visa Electron Cards 10-26 10.11 Embossing Requirements 10-26 10.11.AVisa Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-27 10.11.A.1 Embossed Visa Card Requirements 10-27 10.11.A.2 Cardholder Name 10-27 10.11.A.3 Expiration Date and Card Symbol 10-27 10.11.A.4 Optional Embossing 10-27 10.11.A.5 Prohibited Embossing 10-28 10.11.BVisa Electron Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-28 10.12 Signature Panel 10-28 10.13 Printing Requirements 10-28 10.13.AUnembossed Visa Cards and Instant Issue Visa Cards. . . . . . . . . . . . . . . . . . ..10-28 10.13.BVisa Electron Cards and Instant Issue Visa Electron Cards. . . . . . . . . . . . . . ..10-29 10.13.CPrinting of Legends. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-30 10.13.C.1 General 10-30 10.13.C.2 The Legend VALID ONLY IN (COUNTRY) 10-31 10.14 Other Card Security Features 10-31 10.14.AChip Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-31 10.14.A.1 Specifications 10-31 10.14.A.2 Placement 10-31 10.14.BPrinting of Card Verification Value 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-31 10.14.B.1 Visa Cards 10-31 10.14.B.2 Visa Electron Cards 10-31 10.15 Multiple Acceptance Marks on Cards 10-31 10.15.AHierarchy of Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-32 10.15.A.1 General Requirements 10-32 10.15.A.2 Marks Placement 10-32 10.15.BOther Acceptance Marks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-32 10.16 Marks AreaVisa Cards 10-32 10.16.ALower Marks Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-32 10.16.BUpper Marks Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-33 10.17 Plus Program Marks 10.18 Member Identification Area 10-33 10-33
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10.18.AVisa Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-33 10.18.BProduct Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-33 10.18.B.1 Member Identification Area 10-33 10.18.B.2 Appearance on the Card Product It Identifies 10-34 10.19 Holograms 10-34 10.19.AVisa Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-34 10.19.A.1 Dove Design Hologram Location 10-34 10.19.A.2 Approved Manufacturer Responsibility 10-34 10.19.BVisa Infinite Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-34 10.19.B.1 General Requirements 10-34 10.19.B.2 Approved Manufacturer Responsibility 10-34 10.19.CVisa Electron Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-34 10.19.C.1 Use of the Dove Design Hologram and Ultraviolet Dove on Visa Electron Cards 10-34 10.19.C.2 Approved Manufacturer Responsibility 10-34 10.19.DVisa Horizon Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-34 10.20 Trade Name and Mark Requirements 10-35 10.20.AChip Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-35 10.20.A.1 Visa or Visa Electron Payment Application 10-35 10.20.A.2 Chip Cards Bearing a Visa-Owned Mark 10-35 10.20.BVisa Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-35 10.20.B.1 Use of Trademark Symbols on Cards 10-35 10.20.B.2 Member Identification 10-35 10.20.B.3 Use of Non-Member Marks 10-35 10.20.CVisa Electron Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-36 10.20.C.1 Use of Non-Member Marks 10-36 10.20.C.2 Restricted Use 10-36 10.20.DCards Bearing the Plus Symbol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-36 10.21 Cardholder Photograph 10-37 10.21.APlacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-37 10.21.BSecurity Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-37 10.21.CCardholder SignatureVisa Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-37 10.21.C.1 Required Signature Panel 10-37 10.21.C.2 Photographic Reproduction 10-37 10.22 Card Design Considerations 10-37 10.22.AVisa Flag Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-37 10.22.BVisa Electron Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-37 10.22.CVisa Horizon Cards and Visa Horizon Merchant Cards. . . . . . . . . . . . . . . . . . . ..10-37 10.22.DCards Bearing the Plus Symbol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-38 10.22.EPrepaid Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-38 10.22.F Virtual Account Reference Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-38 10.22.GVisa Distribution Program Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-38 10.22.HEmergency Replacement Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..10-38
TABLES
Table 10-1 Use of the Visa-Owned Marks and Product Names 10-9
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Table 10-2 Table 10-3 Table 10-4
Use of Visa Platinum, Platinum, and Platinum card Printing Requirements for Unembossed Visa Cards and Instant Issue Visa Cards Printing Requirements for Visa Electron Cards and Instant Issue Visa Electron Cards
10-20 10-29 10-30
FIGURES
Figure Figure Figure Figure Figure Enhanced Visa WordmarkProportions for All Reproductions Enhanced Visa WordmarkClear Space Requirements Visa Flag SymbolElements, Proportions, and Full-Color Specifications Dove Design Visa Electron SymbolElements, Proportions, and Full-Color Specifications Figure 10-6 Visa Horizon SymbolElements, Proportions, and Full-Color Specifications Figure 10-7 Plus Symbol-ContainedElements, Proportions, and Full-Color Specifications Figure 10-8 Plus Symbol-UncontainedElements, Proportions, and Full-Color Specifications Figure 10-9 Visa Flag SymbolDisplay for Restricted Access ATMs Figure 10-10 Combined Visa Flag Symbol and Plus Symbol Figure 10-11 Visa CardLower Marks Area Figure 10-12 Visa CardUpper Marks Area 10-1 10-2 10-3 10-4 10-5 10-11 10-13 10-14 10-15 10-15 10-16 10-17 10-18 10-21 10-23 10-32 10-33
Appendix A Appendix B Appendix C Appendix D
Defined Terms Exhibits Merchant Data Standards Maximum Authorized Floor Limits
Table of Contents
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Index
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Chapter 1 Summary
General Regulations
INTRODUCTION HIERARCHY OF VISA REGULATORY PUBLICATIONS Visa International By-Laws and Regional Board Delegations Visa International Operating Regulations Local Operating Regulations and Private Agreements Regional, National, and Group Member Boards Other Rules Rules for Domestic Transactions Compliance with Regional Operating Regulations Extensions to the Visa International Operating Regulations Description Publications List Member Letters Variances to the Visa International Operating Regulations Board Powers Emergency Variances APPLICABLE LAWS CONFIDENTIALITY REGULATION ENFORCEMENT Visa International Operating Regulations and Visa International By-Laws and Regional Board Delegations Fines and Penalties Process Allegations Investigation Notification Violations of the Visa International By-Laws and Regional Board Delegations Fines and Penalties Rules Repetitive Violations Time Period Willful Violations Investigative Costs Fine Payment Fines and Penalties Schedule General 1-12 1-13 1-13 1-13 1-13 1-13 1-13 1-13 1-13 1-14 1-14 1-14 1-14 1-14 1-7 1-7 1-8 1-8 1-8 1-8 1-8 1-9 1-9 1-10 1-11 1-12 1-12 1-12
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Chapter 1 Summary
General Regulations
Table 1-1
General Schedule of Fines
1-15 1-15 1-16 1-16 1-16 1-17 1-17 1-17 1-17 1-18 1-18
Penalty for Issuer Failure to Issue PINs Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values Table 1-2 Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions Table 1-3 Acquirer Penalties for Failure to Correctly Identify Authorization Requests for Online Gambling Transactions Penalties for Online Gambling Credit Compliance Program Table 1-4 Penalties for Merchant Violations of the Online Gambling Credit Compliance Program Penalty for Member Failure to Report Fraud Table 1-5 Penalties for Failure to Report Penalty for Member Failure to Complete PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification Table 1-6 Fines for Failure to Complete the PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios Table 1-7 Table 1-8 Program High-Risk Chargeback Monitoring ProgramAcquirer Penalties Acquirer Penalties for Non-Compliance with the Brand Protection Penalties for Member Failure to Comply with the Brand Protection Program
General Regulations
1-2
1-18 1-18 1-19 1-19 1-20
MARKS LICENSE Visa-Owned Marks Protection of Marks Marks Use Ownership and Use of an Internet Domain NameVisa Simple or an Internet Domain Beginning with the Word Visa Ownership and Use of an Internet Domain Name Including the Word Visa Variance Use of a Visa-Owned Mark with Member Sponsorships Visa Program Marks Visa Electron Program Marks Visa Horizon Program Marks Plus Program Marks Non-Visa-Owned Marks BankAmericard Mark Use of Partnership and Sponsorship Marks with Visa-Owned Marks Multiple Marks 1-21 1-21 1-22 1-22 1-23 1-24 1-24 1-24 1-25 1-26 1-26 1-27 1-27 1-27 1-28
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General Regulations
BIN LICENSE AND ADMINISTRATION BIN Licensing Initiation BIN Use BIN Program Fees Licensing Fee New Assignments Transfer BIN Licensed to Another Member Failure to Return BINs BIN Administration Changes Visa Responsibility Member Responsibility SALE OR TRANSFER Notification Member Financial Liability Mergers, Acquisitions, or Restructuring VISANET SOFTWARE LICENSE General License Grant Object and Source Code Software Installed Outside of Visa Region Restrictions Delivery License, Installation, Training, Maintenance, and Support Fees Limitations on Use Designated Computer Reverse Engineering Software Ownership and Confidentiality Software Ownership Confidentiality Requirements Copies of Licensed Software Copyright Notice Records Termination Voluntary Termination by a Member Term of License Grant Termination for Material Breach Return of Software Enhancements and Modifications Enhancements 1-31 1-31 1-31 1-31 1-31 1-31 1-31 1-32 1-32 1-32 1-32 1-32 1-32 1-32 1-32 1-32 1-33 1-33 1-33 1-33 1-33 1-33 1-33 1-30 1-30 1-31 1-28 1-28 1-29 1-29 1-29 1-29 1-29 1-29 1-29 1-30 1-30
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Chapter 1 Summary
General Regulations
Modifications Non-Transferability Assignment of License Assignment to Processors Title to, and Risk of, Loss Exclusion of Warranties Disclaimer of Liability Indemnity Taxes USE OF VISANET COPYRIGHT NOTICE Table 1-9 Copyright Notice Requirements
1-34 1-34 1-34 1-34 1-34 1-34 1-35 1-35 1-35
1-35
General Regulations
1-4
LIABILITIES AND INDEMNIFICATION General Liabilities and Indemnification Provisions General Indemnification Disclaimer of Warranty and Representation Specific Liabilities and Indemnification Provisions Use of Processors and Other Agents VisaNet Errors Stand-In ProcessingNon-Visa Transactions VisaNet Copy Request and Fulfillment Service Card Recovery Bulletin Service Visa TravelMoney Program Global Customer Assistance Services Visa Secure Electronic Commerce Certification Authority Non-Olympic Member Sponsorships Olympic Marks Trade Name or Visa-Owned Mark in the Member Identification Area Visa Gold/Premier, Visa Platinum, Visa Horizon, and Visa Commercial Card Services Visa Electron Cards Arrests Lost or Stolen Card Reports Claims or Liabilities Involving Card Manufacturers or Third Party Personalizers International Airline Merchant Service PIN Security Failure to Terminate a Merchant Commercial Solutions Data and Reporting Services Merchant Alert Service 1-36 1-36 1-37 1-37 1-38 1-38 1-38 1-38 1-39 1-39 1-39 1-40 1-40 1-40 1-40 1-40 1-40 1-40 1-40 1-41 1-41 1-41 1-41 1-41 1-42 1-42
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General Regulations
FOREIGN ACTIVITIES EXCHANGE RATES FOR QUARTERLY CERTIFICATES OF SALES VOLUME AGENTS Use of a Processor Use of a Non-Member Agent Member Responsibilities Financial Responsibility General Responsibilities Non-Member Agent Registration Fines and Penalties Use of an Internet Payment Service Provider Contract Requirements Between Members and Agents Prohibitions General Requirement Misrepresentation Agreements with Visa General Requirements Agreement Terms Marketing Materials VISAVUE SOLUTION SERIES AND VISA VUE ADVANTAGE Participation Requirements Confidentiality COMMERCIAL SOLUTIONS DATA AND REPORTING SERVICES 1-46 1-46 1-42 1-42 1-43 1-43 1-43 1-43 1-43 1-44 1-45 1-45 1-45 1-45 1-45 1-45 1-45
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General Regulations
1-6
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Chapter 1
General Regulations
1.1
INTRODUCTION
This chapter specifies requirements that all Members must follow, including license, penalty, and indemnification provisions.
1.2
HIERARCHY OF VISA REGULATORY PUBLICATIONS

This section specifies the scope of the Visa International By-Laws and Regional Board Delegations and Visa International Operating Regulations. This section also specifies which publications have the authority of the Visa International Operating Regulations and how Visa handles variances to them.
1.2.A
Visa International By-Laws and Regional Board Delegations

The Visa International By-Laws and Regional Board Delegations specifies the minimum standards with which Members must comply unless the International Board specifically grants a variance. Visa U.S.A. Inc. and Visa Canada have separate by-laws governing their Members. In addition, the Visa International By-Laws and Regional Board Delegations delegates certain authority to the Regional Boards.
1.2.B
Visa International Operating Regulations

The Visa International Operating Regulations specifies the common rules with which Members must comply when operating and participating in the Visa, Visa Electron, Visa Cash, Plus, Interlink, and Visa TravelMoney Programs, unless the International Board specifically grants a variance. These rules may, in some cases, be modified by Regional, National, or Group Member Operating Regulations. The Visa International Operating Regulations consists of 5 volumes:
Volume IGeneral Rules specifies the general rules that Members must follow to
participate in the Visa, Visa Electron, Plus, and Visa TravelMoney Programs
Volume IIDispute Resolution Rules governs a Members attempts to resolve disputes

and the processes available to the Member if its resolution efforts are unsuccessful
Volume IVInterlink Program Operating Regulations specifies the general rules that
Members must follow to participate in the Interlink Program
Volume VVisa Cash Program Operating Regulations specifies the general rules that
Members must follow to participate in the Visa Cash Program
Visa International By-Laws and Regional Board Delegations specifies the Visa
International by-laws and Regional Board delegations See About the Visa International Operating Regulations for details about the contents of the Visa International Operating Regulations.
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Chapter 1
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1.2.C
1.2.C.1
Local Operating Regulations and Private Agreements

Regional, National, and Group Member Boards
Visa Regional, National, or Group Member Boards may adopt unique rules applicable to the operation of the Visa, Visa Electron, Visa Horizon, Visa Cash, Plus, and Visa TravelMoney Programs within their jurisdiction. The Visa International Operating Regulations governs in the event of any inconsistency or contradiction, unless the International Board specifically grants a variance.
1.2.C.2
Other Rules
National and Group Member or Private Agreements:
Govern operation of the Visa, Visa Electron, Visa Horizon, Visa Cash, Plus, and Visa
TravelMoney Programs within the jurisdiction of the National Organization or Group Member Govern activity within the scope of any Private Agreement Have the full authority of the Visa International Operating Regulations, except that the Visa International Operating Regulations or the relevant Regional Operating Regulations governs in the event of any inconsistency or contradiction, unless the International Board specifically grants a variance
1.2.C.3 1.2.C.3.a
General Regulations
1-8
Rules for Domestic Transactions
Rules for Domestic Transactions may supersede those for International Transactions, Authorizations, Clearing, Settlement, Chargebacks, and Retrieval Requests, if all of the following conditions are met:
The Transaction is a Domestic Transaction A Private Agreement governs the Transaction The Private Agreement does not discriminate against other Members Members bound by a Private Agreement notify Visa in writing at least 30 calendar days prior
to implementing or canceling the agreement
1.2.C.3.b
Visa has no obligation under the Visa International By-Laws and Regional Board Delegations, Chapter 1, Section 9.01 to indemnify a Member that is bound by a Private Agreement for a loss if all of the following are true:
The Private Agreement is in variance to the Visa International Operating Regulations It is this variance that permits the Member that is a party to the Private Agreement to suffer
a loss
This loss would not have occurred had the requirements of the Visa International Operating
Regulations been followed
1.2.C.4
Compliance with Regional Operating Regulations
As specified in the Membership Trademark License Agreements between Members and Visa (i.e., the Application for Membership), a Member must comply with the Visa International By-Laws and Regional Board Delegations, the Visa International Operating Regulations, and the Regional Operating Regulations adopted by its Regional Board established pursuant to Section 5.06(b) of the Visa International By-Laws and Regional Board Delegations.
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1.2.D
1.2.D.1
Extensions to the Visa International Operating Regulations

Description
The requirements in the publications listed in Section 1.2.D.2, when referenced in the Visa International Operating Regulations, have the same authority as the Visa International Operating Regulations. They are binding upon participants in the services referenced. The Visa International Operating Regulations governs in the event of any inconsistency or contradiction, unless the International Board specifically grants a variance.
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1.2.D.2 1.2.D.2.a
Publications List
The VisaNet Manuals include:
BASE II Clearing and Settlement Manuals

- Data Codes - Edit Package for Windows (Rel 3.03) Users Guide - Edit Package (Release 3) Messages - Edit Package (Release 3) Operations - Edit Package (Release 3) Reports - Edit Package (Release 3) Run Control Options Quick Reference - Interchange Formats Kit - Reports Card Recovery Bulletin Users Guide Payment Technology Standards Manual PIN Management Requirements manuals - PIN Security manual - PIN Entry Device Security Requirements Manual V.I.P Single Message System Manuals . - ATM Reference Guide - Interlink Reference Guide - POSVisa & Visa Electron Reference Guide V.I.P System Manuals . - V.I.P System Overview . - V.I.P System Reports . - V.I.P System Services . - V.I.P System BASE I Processing Specifications . - V.I.P System BASE I Technical SpecificationsVolume 1 . - V.I.P System BASE I Technical SpecificationsVolume 2 . - V.I.P Single Message System Interlink Processing Specifications . - V.I.P Single Message System Interlink Reference Card Technical Specifications . - V.I.P Single Message System ATM Processing Specifications . - V.I.P Single Message System ATM Technical Specifications . - V.I.P Single Message System POS (Visa & Visa Electron) Processing Specifications . - V.I.P Single Message System (Visa & Visa Electron) Technical SpecificationsVolume 1 . - V.I.P Single Message System (Visa & Visa Electron) Technical SpecificationsVolume 2 . VisaNet Access Point Manuals - Interface SpecificationsBASE II and Other File Processing - Interface SpecificationsV.I.P Processing . - Messages & Troubleshooting - Operators Guide - Systems Guide
General Regulations
1-10
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1.2.D.2.b
The Visa Products and Services Manuals include:
3-D Secure: Implementation Guide Acquirer manual 3-D Secure: Implementation Guide Issuer manual 3-D Secure: Implementation Guide Merchant manual Account Information Security Standards Card Verification Value Specifications Guide EMV Integrated Circuit Card Specifications for Payment Systems Fraud Reporting System Users Manual Global Customer Assistance Services Member Guide Interlink Program Operating Regulations (See Section 1.2.B) International Automated Referral Service Users Guide Member Fraud Control Manual Visa Risk Identification Service Users Guide Security Standards for Vendors Visa Card Personalization Agreement Verified by Visa Member Brand Identity Guidelines Verified by Visa Merchant Brand Identity Guidelines Visa Card Multinational Program Guide Visa DistributionVisa International Guideline and Reproduction Specifications Visa Horizon Card Design Guidelines Visa Horizon Issuer/Acquirer System Specification manual Visa Horizon Member Implementation Guide Visa Integrated Circuit Card Specifications (VIS) Visa Interchange Directory Visa International Public Key Infrastructure (X.509) Certificate Policy Visa Olympic Tool Kit Visa Global ATM Planning Guide Visa Acquirer Risk Management Guide Visa Settlement Funds Transfer Guide Visa TravelMoney Procedures Manual Visa TravelMoney Product Guide VisaNet Settlement Service Reference Guide
1.2.D.3 1.2.D.3.a
Member Letters
International Member Letters are written by Visa staff to communicate changes that have been approved by the International Board, but are not yet incorporated into the Visa International Operating Regulations. They have the full authority of the Visa International Operating Regulations. Regional Member Letters are written by Visa regional staff to communicate changes that have been approved by the applicable Regional Board, but are not incorporated into the Visa Regional Operating Regulations. They have the full authority of the Visa Regional Operating Regulations.
1.2.D.3.b
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1.2.E
1.2.E.1
Variances to the Visa International Operating Regulations

Board Powers
The International Board, by an affirmative vote of 3/4 of its total membership, may adopt, amend, or repeal variances to the Visa International Operating Regulations to expand markets in previously uncommitted countries or to attract new Members.
1.2.E.2 1.2.E.2.a
Emergency Variances
The President of Visa International may direct Visa to grant a Member an emergency variance to a specific operating regulation if the Member cannot comply due to circumstances beyond its control, such as:
Natural disasters Acts of war Government restrictions due to political unrest

1.2.E.2.b
General Regulations
1-12
An emergency variance must not exceed 120 calendar days without International Board consent.
1.3 1.4
APPLICABLE LAWS
A Member must comply with applicable laws.
CONFIDENTIALITY
A Visa Member must:
Maintain Visa confidential information in strict confidence Not disclose any Visa confidential information, including without limitation, the Visa
International Operating Regulations or the Visa Regional Operating Regulations, to any nonmember Store and handle Visa confidential information in such a way as to prevent unauthorized disclosure Take reasonable measures to protect Visa confidential information and treat it with at least the degree of care with which a Member treats its own confidential and proprietary information Disclose Visa confidential information only to those employees with specific need to know Disclosure to contractors of technical specifications is subject to Section 6.2.C.2.
1.5
REGULATION ENFORCEMENT
This section defines the enforcement mechanism for violations of the Visa International Operating Regulations. It also specifies the procedure for the allegation and investigation of violations, and the rules and schedules for fines and penalties.
1.5.A
Visa International Operating Regulations and Visa International By-Laws and Regional Board Delegations
The Visa International Board or a committee appointed by the International Board, the Visa International Management Executive Committee, or for violations occurring within a Members Region of Domicile, the Members Regional Board or a committee appointed by the Members Regional Board, or the regional equivalent of the Management Executive Committee (a Regional Management Committee) may levy fines and penalties as specified in the Visa International Operating Regulations. Visa officers will enforce these fines and penalties.
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1.5.B
1.5.B.1
Fines and Penalties Process

Allegations
Allegations of violations may be brought by any of the following:
The International Board or a committee appointed by the International Board The International Management Executive Committee A Regional Board or committee appointed by the Regional Board, subject to the limitations
of Section 1.5.A
A Regional Management Committee A Member A Visa officer

1.5.B.2
Investigation
Visa officers will investigate allegations and either:
Notify the Member that no substantial violation has been committed Make a determination that a substantial violation has been committed and refer the matter
to the International Management Executive Committee, the International Board or a committee appointed by the International Board, or the appropriate Regional Management Committee, Regional Board, or committee appointed by the Regional Board, as specified in Section 1.5.A, for further action
1.5.B.3 1.5.B.3.a
Notification
Decisions taken will be recorded and reported to the appropriate Visa officer for Member Notification and enforcement. If a violation is found to have occurred, the Member will be promptly notified of the violation and action taken as a result.
Violations of the Visa International By-Laws and Regional Board Delegations
1.5.B.3.b
1.5.B.4
The fines and penalties provisions apply only to violations of the Visa International Operating Regulations. Visa officers will report violations of the Visa International By-Laws and Regional Board Delegations to the International Board for appropriate action.
1.5.C
1.5.C.1
Fines and Penalties Rules

Repetitive Violations
Repetitive violations of the Visa International Operating Regulations incur heavier fines or other actions, as specified in Section 1.5.D. A violation of any section qualifies as a repetitive violation only if the violating Member does not correct it by the date specified in the Notification.
1.5.C.2
Time Period
Penalties pursuant to Section 1.5.D increase for repetitive violations within any 12-month period. The 12-month period begins on the date of the most recent Notification of the violation and ends following a 12-month period free of violations of that regulation.
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1.5.C.3
Willful Violations
In addition to the fines or penalties specified in Section 1.5.D, a Member found to have willfully violated the Visa International Operating Regulations, adversely affecting the goodwill associated with Visa System products and services, the operation of the Visa Systems, or the operations of other Members will be subject to a further fine. A violation is considered willful if the Member knew, or its knowledge can be fairly implied, that its conduct constituted a violation of the Visa International Operating Regulations. When determining the amount of a fine specified in this section, in addition to the criteria in the previous paragraph, the following will be considered:
Type of violation Nature of the damage, including the amount incurred by Visa and its Members Repetitive nature of the violation Member history or prior conduct Effect of the assessment upon the safety and soundness of the Visa system and the Member Any other criteria Visa deems appropriate
Prior to a decision that a willful violation occurred, a Member will have the right to introduce any evidence in support of its position.
1.5.C.4
General Regulations
1-14
Investigative Costs
Visa will assess all investigative costs incurred by Visa to the violating Member, in addition to any fines.
1.5.C.5
Fine Payment
Any fine or reimbursed investigative cost is due 30 calendar days after receipt of Visa Notification containing a billing statement. An amount equal to the outstanding balance on any billing statement will be added to the balance due both:
If payment is not received within the 30 calendar-day period For each successive 30 calendar-day period, until paid
Visa will have the right to collect any fines assessed pursuant to Section 1.5.C.3, together with reimbursable costs incurred in connection therewith, which are not paid within 30 calendar days of the billing statement date, via a setoff against any monies owed by Visa to the Member.
1.5.D
1.5.D.1
Fines and Penalties Schedule

General
The fines listed in the following table are in addition to any other fines or penalties specified in the Visa International Operating Regulations.
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Table 1-1
General Schedule of Fines

Violation Fine
Warning letter with specific date for correction and US $500 fine US $5,000 fine US $10,000 fine US $25,000 fine International Board discretion Additional fine equal to all fines levied during that 12-month period
First violation of regulation Second violation of same regulation in a 12-month period after Notification of first violation Third violation of same regulation in a 12-month period after Notification of first violation Fourth violation of same regulation in a 12-month period after Notification of first violation 5 or more violations of same regulation in a 12-month period after Notification of first violation If the 12-month period is not violation-free and the fines total US $25,000 or more
1.5.D.2 1.5.D.2.a
Penalty for Issuer Failure to Issue PINs
If an Issuer fails to issue PINs to its Cardholders, as specified in Section 3.2.G, the Issuer is subject to a penalty of US $0.10 per outstanding Visa Card and Visa Electron Card, as reported on its Quarterly Operating Certificate, if it has not both:
Issued PINs to at least 75% of its Cardholders or notified them that they may select their
own PINs or request that PINs be issued
Completed the key management PIN Verification and Issuer option selection procedures
specified in Section 3.2.G.2
1.5.D.2.b
An Issuer is liable for this penalty for each calendar quarter, or portion thereof, in which it does not meet the PIN issuance or certification requirements. Visa collects this penalty as a miscellaneous fee through VisaNet, as specified in Section 8.6.A. An Issuer is additionally subject to the fines and penalties specified in Section 1.15.B.5.
1.5.D.2.c 1.5.D.2.d
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1.5.D.3
Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values
An Acquirer is subject to the penalties specified in Table 1-2 if an Electronic Commerce Transaction is not identified with the correct Electronic Commerce Transaction indicator values specified in the following exhibits:
BASE II Record Requirements (Exhibit 2L) Required Message Content for VisaNet Financial Transactions (Exhibit 3A) Required Message Content for VisaNet Authorization Requests (Exhibit 3B)
Table 1-2 Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values
Violation
Warning
Visa Action, Notification, or Fine

Notification of violation with specific date for correction, not to exceed 3 months Acquirer assessed US $5,000 fine per Merchant identified Acquirer assessed US $10,000 fine per Merchant identified Acquirer assessed US $25,000 fine each month per Merchant identified Visa may suspend the Merchant from participation in the Visa Program Visa may permanently disqualify the Merchant from participation in the Visa Program
General Regulations
1.5.D.4 1.5.D.4.a
Uncorrected Violation (Month 4) Uncorrected Violation (Month 5) Uncorrected Violation (Months 612) Uncorrected Violation (Months 1318) Uncorrected Violation (Month 19 and subsequent months)
Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions
An Acquirer is subject to the penalties specified in Table 1-3 if an Authorization Request for an Online Gambling Transaction contains incorrect data or fails to include both:
Merchant Category Code 7995, as specified in Section 5.5.B POS Condition Code 59, as specified in Required Message Content for VisaNet Authorization
Requests (Exhibit 3B)
1-16
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**CONFIDENTIAL**
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Table 1-3
Acquirer Penalties for Failure to Correctly Identify Authorization Requests for Online Gambling Transactions
Month Month 1 Month 2 in a 12month period Month 3 in a 12month period Month 4 and subsequent months in a 12month period Visa Action or Fine US $25,000 fine per Merchant URL or Sponsored Merchant URL identified US $50,000 fine per Merchant URL or Sponsored Merchant URL identified US $100,000 fine per Merchant URL or Sponsored Merchant URL identified Visa may permanently disqualify the Merchant or IPSP from participation in the Visa Program
Violation Uncorrected Violation Uncorrected Violation Uncorrected Violation Uncorrected Violation
1.5.D.4.b
Visa may prohibit an Acquirer from contracting with a new Online Gambling Merchant for a period of 1 year or more if the Acquirer has 1 or more non-compliant Merchants identified for any 4 or more months during a 12month period.
Penalties for Online Gambling Credit Compliance Program
1.5.D.5
Effective 1 January 2004, an Acquirer is subject to the penalties specified in Table 1-4 for an Online Gambling Merchant in the Online Gambling Credit Compliance Program, as specified in Section 4.12.K .1 Table 1-4 Penalties for Merchant Violations of the Online Gambling Credit Compliance Program
Violation Uncorrected violation up to 3 months in a 12month period Uncorrected violation 4 or more months in a 12month period One or more non-compliant Merchants identified for 4 or more months in a 12month period Visa Action or Fine US $50 per credit over the 5% threshold Visa may permanently disqualify the Merchant from participation in the Visa Program Visa may prohibit the Acquirer from contracting with a new Online Gambling Merchant for a period of 1 year or more
1.5.D.6
Penalty for Member Failure to Report Fraud
If a Member fails to report fraud, as specified in Section 3.12.A.2, the Member is subject to a penalty, as specified in Table 1-5.
1.
This excludes Merchants participating in the Cardholder Funds Transfer pilot program.
15 May 2004
**CONFIDENTIAL**
1-17
General Regulations
Chapter 1
General Regulations
Table 1-5
Penalties for Failure to Report

Warning Letter Suspension of Fraud Chargeback Rights1
Not applicable Not applicable 90 calendar days 180 calendar days Indefinite until compliance achieved
Occurrence
Fine (Minimum Amount)
Onsite Member Audit
First Second Third Fourth Fifth
Yes Yes Not applicable Not applicable Not applicable
$0 $0 US $25,000 US $50,000 Regional decision based upon reevaluation
Not applicable Not applicable Not applicable Yes Not applicable
General Regulations
1-18
1.
Chargeback reason codes will be determined by the appropriate Visa Regional Office, as specified in the applicable Regional Operating Regulations
1.5.D.7
Penalty for Member Failure to Complete PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification
A Member is subject to the fines specified in Table 1-6 if the Member fails to comply with Section 2.2.E and do the following:
Complete and return the PIN Security Requirements Self-Audit form Complete and return the PIN Security Requirements Self-Audit Compliance Statement Respond to a non-compliance Notification
Table 1-6 Fines for Failure to Complete the PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification
Calendar Days
Annual due date + 29 calendar days Due date + 30 calendar days to 59 calendar days Due date + 60 calendar days to 89 calendar days Due date + 90 calendar days to 119 calendar days Due date + 120 calendar days and every 30 calendar days onward
1.5.D.8
Fine
No fine US $10,000 fine US $10,000 fine US $10,000 fine US $25,000 fine
Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios
Table 1-7 specifies the penalties per International Chargeback for Acquirers of High-Risk Merchants placed in the Global Merchant Chargeback Monitoring Program.
SEE ALSO:
Section 2.4.G.3.b
15 May 2004
**CONFIDENTIAL**
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General Regulations
Table 1-7
High-Risk Chargeback Monitoring ProgramAcquirer Penalties

Event Month
Months 13
Visa Action or Fine

US $100 per Chargeback per month for each identified Merchant Outlet US $150 per Chargeback per month for each identifed Merchant Outlet US $150 per Chargeback per month for each identified Merchant Outlet and Visa may disqualify the Merchant from participation in the Visa Program Visa may disqualify the Merchant from participation in the Visa Program
Merchant meets or exceeds the specified Chargeback ratio1 Merchant meets or exceeds the specified Chargeback ratio1 Merchant meets or exceeds the specified Chargeback ratio1
Months 46
Month 7 and subsequent months
Merchant meets or exceeds the specified Chargeback ratio1 without an effective Chargeback reduction plan, and 2 of the following levels of Chargeback activity are reached:
Merchants Chargeback ratio is

2 or more times the specified Chargeback ratio 3,000 or more Chargebacks
Single month
Merchant is assessed fees for Merchant is assessed US $1
Single month When reached
million or more in Global Merchant Chargeback Monitoring Program fees When violation occurs US $25,000 per Merchant per month
Acquirer does not identify a High-Risk Merchant with the correct Merchant Category Code, as specified in Section 2.4.G.3.a
1.
Effective 1 January 2004, the Chargeback ratio threshold is 2.0%
1.5.D.9
Penalties for Member Failure to Comply with the Brand Protection Program
An Acquirer is subject to the penalties specified in Table 1-8 if it fails to terminate a Merchant, Internet Payment Service Provider (IPSP), or Sponsored Merchant that displays a Visa-Owned Mark on its Website or accepts Cards for the purchase or trade of child pornography.
SEE ALSO:
Section 4.2.C.5.c
15 May 2004
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General Regulations
Chapter 1
General Regulations
Table 1-8
Acquirer Penalties for Non-Compliance with the Brand Protection Program

Event Visa Action or Fine Notification of violation sent to Acquirer
Merchant or its principals, IPSP or Sponsored , Merchant identified for 1 month in a 12month period Merchant or its principals, IPSP or Sponsored , Merchant not terminated within 7 calendar days of Notification Same Merchant or its principals, IPSP or , Sponsored Merchant identified for any 2 months in a 12month period Same Merchant or its principals, IPSP or , Sponsored Merchant identified for any 3 months in a 12month period Same Merchant or its principals, IPSP or , Sponsored Merchant identified for any 4 months in a 12month period
US $50,000 per Merchant URL or Sponsored Merchant URL US $50,000 per Merchant URL or Sponsored Merchant URL US $50,000 per Merchant URL or Sponsored Merchant URL, plus an additional US $250,000 fine Both:
General Regulations
1-20
US $50,000 per Merchant URL or Sponsored
Merchant URL, plus an additional US $250,000 fine Visa may prohibit the Acquirer from contracting with a new Electronic Commerce Merchant or IPSP for a period of 1 year or more Both:
Same Merchant or its principals, IPSP or , Sponsored Merchant identified for any 5 months in a 12month period
Merchant URL, plus an additional US $250,000 fine Visa may both: - Require the Acquirer to terminate all existing Electronic Commerce Merchants and IPSPs - Prohibit the Acquirer from contracting with a new Electronic Commerce Merchant or IPSP Both:
Same Merchant or its principals, IPSP or , Sponsored Merchant identified for any 6 months in a 12month period
Merchant URL, plus an additional US $250,000 fine Visa may revoke the Members acquiring privileges
15 May 2004
**CONFIDENTIAL**
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General Regulations
1.6
MARKS LICENSE
This section details requirements of ownership, protection, and use of the following Marks:
Visa-Owned Marks Non-Visa-Owned Marks

1.6.A
Visa-Owned Marks
Visa owns the Marks, as specified in Chapter 10, "Card and Marks Requirements." Their protection is vital to all Members. These Marks identify the Visa, Visa Electron, Visa Horizon, Visa Cash, Verified by Visa, and Plus Programs.
SEE ALSO:
The Visa International Card and Marks Specifications
1.6.A.1 1.6.A.1.a
Protection of Marks
A Member must:
Acknowledge that Visa owns the Visa, Visa Electron, Visa Horizon, Visa Cash, Plus, Verified
by Visa, and Visa TravelMoney Program Marks Agree that it will do nothing inconsistent with this ownership Agree that the use of all Visa-Owned Marks must be for the benefit of, and on behalf of,Visa
1.6.A.1.b
A Member using the Verified by Visa Mark must:
Ensure that the Mark complies with the Verified by Visa Member Brand Identity Guidelines Not use the Mark in a way that implies endorsement of any other product or service Not use the Mark as an Acceptance Mark
1.6.A.1.c
An Acquirer must ensure that a Merchant using the Verified by Visa Mark complies with the Verified by Visa Merchant Brand Identity Guidelines. A Member must not state or imply that it is the exclusive owner or provider of any Visa, Visa Electron, Visa Horizon, Visa Cash, Plus, Verified by Visa, or Visa TravelMoney Program, except as stated in the Visa International Operating Regulations. A Member must not imply or use any denotation or legend of Marks registration or ownership, except as required or consented to by Visa. At a Members request, Visa will provide a current list of both the:
1.6.A.1.d
1.6.A.1.e
Countries in which a denotation or legend must be used Required denotation or legend

1.6.A.1.f
A Member desiring to use a denotation or legend of registration or ownership with any proprietary Mark or Trade Name used in association with, or on the same piece as, any Visa-Owned Mark, may do so only if Visa both:
Determines that this use will not adversely affect the rights of Visa Has provided written approval
1.6.A.1.g 1.6.A.1.h
Each Member must cooperate with Visa to ensure protection of each of the Visa-Owned Marks. Materials bearing any of the Visa-Owned Marks must not degrade the Marks.
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General Regulations
Chapter 1
General Regulations
1.6.A.2 1.6.A.2.a
Marks Use
Each Member agrees that all use of the Visa-Owned Marks, as well as the nature and quality of all services rendered under these Marks, must comply with the Visa International Operating Regulations. A Member must only use the Visa-Owned Marks to:
1.6.A.2.b
Denote or promote the Visa, Visa Electron, Visa Horizon, Visa Cash, Plus, Verified by Visa, or
Visa TravelMoney Program Promote a Members Visa, Visa Electron, Visa Horizon, Visa Cash, Plus, Verified by Visa, or Visa TravelMoney Program
1.6.A.2.c
A Member must not use any of the Visa-Owned Marks to indicate that Visa endorses, is identified with, or sponsors goods or services other than those of Visa, except as permitted in Section 1.6. All graphic reproductions of any Visa-Owned Mark must comply with Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications. A Member must not allow a Merchant or other entity to use any Visa-Owned Mark for promotional or advertising purposes in any media, unless both the:
General Regulations
1-22
1.6.A.2.d
1.6.A.2.e
Member distributes the material Visa International Operating Regulations permits their use
1.6.A.2.f
A Member must identify itself by city and principal name, and may substitute the local Branch name and city, if desired, on all supplies, materials (including broadcast), and oral or written solicitations sent to current or prospective Cardholders or Merchants. A Member must not state or imply in these materials that any other Members Cards or Merchant materials are being replaced, are invalid, or should be destroyed. A Member must not state or imply that Visa provided or endorsed these materials unless Visa designed them for Member use. A Member agrees, if requested, to supply Visa with samples of any materials bearing any Visa-Owned Mark produced by or for the Member.
Ownership and Use of an Internet Domain NameVisa Simple or an Internet Domain Beginning with the Word Visa
1.6.A.2.g
1.6.A.3
This section specifies requirements for the use of the word Visa in Visa Internet Domain Names.
1.6.A.3.a
A Group Member or National Organization may own or use an Internet Domain NameVisa Simple, or Internet Domain Name Beginning with the Word Visa on a Website, provided the associate Website home page displays a graphic provided by Visa International offering a link to one of the following:
Visa International Website Visa Region Website Visa Country Office Website
1.6.A.3.b
A Website owned or operated by a Group Member or National Organization must comply with the requirements that govern the use of Visa-Owned Marks specified in Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications.
15 May 2004
**CONFIDENTIAL**
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General Regulations
1.6.A.3.c
A Member or its co-branding or affinity partner that currently owns an Internet Domain NameVisa Simple or Internet Domain Name Beginning with the Word Visa must transfer ownership to Visa, except as specified in Section 1.6.A.5. A Member owning an Internet Domain Name Beginning with the Word Visa prior to 1 January 1999 is exempt from this regulation if the local language is not English, and if the grammatical structure of that local language necessitates the reversal of the word order. If a local domain name registrar requires local ownership of the domain name, the Member or its co-branding or affinity partner must transfer ownership to the appropriate Visa Regional Office or Country Office. If a domain name registrar will not permit transfer of ownership of the domain name, the Member or its co-branding or affinity partner must retain ownership of the domain name and create an automatic connection to a Visa corporate Website. The domain name owner must not use the domain name to identify its Website. A Member, Group Member, or National Organization that owns or uses an Internet Domain NameVisa Simple or Internet Domain Name Beginning with the Word Visa must not:
1.6.A.3.d
1.6.A.3.e
1.6.A.3.f
1.6.A.3.g
Combine the Visa name in a domain name with the name of any entity Visa deems
competitive Display a competitors Mark on a Website with a Visa Internet Domain Name Engage in commercial activities not related to issuing or accepting Visa products on a Website with a Visa Internet Domain Name
1.6.A.3.h
During the transfer of ownership process, Visa will:
Manage the necessary paperwork Provide a redirect to another Web page for up to 6 months Pay fees to a domain name registrar Provide other reasonable assistance
1.6.A.4 1.6.A.4.a
Ownership and Use of an Internet Domain Name Including the Word Visa
A Member or its co-branding or affinity partner, a Group Member, or a National Organization may own or use an Internet Domain Name Including the Word Visa on a Website, provided the associated Website home page displays a graphic provided by Visa International that offers a link to one of the following:
Visa International Website Visa Region Website Visa Country Office Website
1.6.A.4.b
A Website of a Member, Group Member, or National Organization must comply with Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications, that govern the use of Visa-Owned Marks. A Member, Group Member, or National Organization that owns or uses an Internet Domain Name Including the Word Visa must not:
1.6.A.4.c
Combine the Visa name in a domain name with the name of any entity Visa deems
competitive
Display a competitors Mark on a Website with a Visa Internet Domain Name
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1.6.A.4.d
A Member must not use an Internet Domain Name Including the Word Visa containing a country name or geographical designation, unless the country name or geographical designation exactly parallels its actual company name.
Variance
1.6.A.5
The Visa International Management Executive Committee may grant a variance to Section 1.6.A.3 and Section 1.6.A.4 for a specific Internet domain name.
1.6.A.6
Use of a Visa-Owned Mark with Member Sponsorships
A Member may use a Visa-Owned Mark to sponsor a specific sporting, musical, artistic, or other event only with prior written consent from its Regional Office.
1.6.A.6.a
A Member must obtain written approval from Visa for its planned use of any Visa-Owned Mark in the sponsorship of events, including all advertising, promotions, and public relations. These rules do not apply to the purchase of advertising not specifically tied to sponsorship of these events. The Member may use these Marks only in a country where it is licensed to do so. The written approval request must specify each country where the sponsorship activity will occur. If a Member plans sponsorship activities in any additional country at a later date, it must submit a new request. A Member must submit the approval request to its Regional Office at least 2 months prior to the anticipated release date of any materials associated with the sponsorship activities or the start date of the sponsored event, whichever is earlier. A Member must not use the Visa-Owned Marks with the Marks of any of the following, or its subsidiaries or affiliates, in any sponsorship activity:
General Regulations
1-24
1.6.A.6.b
1.6.A.6.c
1.6.A.6.d
American Express Company Morgan Stanley Dean Witter & Co. Europay International MasterCard International Any other entity that the International Board deems competitive
1.6.A.6.e
A Member participating in any sponsorship activity must clearly convey in all of its communications and displays that only the Member, not Visa, is the sponsor. The Member must not state or imply that it owns any of the Visa-Owned Marks. A Member must ensure that it uses each Visa-Owned Mark within the scope of the written approval from Visa. After Notification from Visa, a Member must correct any improper use of any of these Marks.
Visa Program Marks
1.6.A.6.f
1.6.A.7 1.6.A.7.a
The Visa Program Marks are all of the following:
Visa Flag Symbol and its component Marksthe Visa Logotype and the Bands Design Visa Wordmark Dove Design Classic Wordmark Any other Mark that Visa adopts for use with the Visa Program
15 May 2004
**CONFIDENTIAL**
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1.6.A.7.b
Visa grants to each Member, excluding one that is solely a Plus Program Participant, a non-exclusive, non-transferable license to use each of the Visa Program Marks in conjunction with the Visa Program. Only with prior written consent from Visa may a Member, or a wholly owned subsidiary of one of its members that exclusively engages in Visa Transaction processing, use the Visa Wordmark in its corporate name or other business name. A Member must not file or register any of these names with any governmental office without prior written consent from Visa.
1.6.A.7.c
1.6.A.7.d
1.6.A.7.e
A Member must not use the Visa Symbol in such a way that it could be mistaken for an actual Visa Card and used in a Transaction. Use of Olympic Marks, logos, designations, and authenticating statements in any media with any Visa Program Mark must comply with Chapter 10, "Card and Marks Requirements," the Visa International Card and Marks Specifications, and the current Visa Olympic Tool Kit.
Visa Electron Program Marks
1.6.A.7.f
1.6.A.8 1.6.A.8.a
The Visa Electron Program Marks are all of the following:
Visa Electron Symbol Visa Electron Wordmark Comet Design Any other Mark that Visa adopts for use with the Visa Electron Program
1.6.A.8.b
Visa grants to each Member, excluding one that is solely a Plus Program Participant, a non-transferable license to use each of the Visa Electron Program Marks in conjunction with the Visa Electron Program. Only with prior written consent from Visa may a Member, or a wholly-owned subsidiary of one of its members that exclusively engages in Visa Transaction processing, use the Visa Electron Wordmark in its corporate name or other business name. A Member must not file or register any of these names with any governmental office without prior written consent from Visa.
1.6.A.8.c
1.6.A.8.d
A Member must not use the name of a country with the Visa Electron Symbol, unless the International Board has granted exclusive jurisdiction to the under the Visa International By-Laws and Regional Board Delegations,Section 2.12(c). This does not apply to a Members corporate name in which the country name is an integral part, provided it complies with the Visa International Operating Regulations. A Member must not use the Visa Electron Symbol in such a way that it could be mistaken for an actual Visa Electron Card and used in a Transaction.
1.6.A.8.e
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**CONFIDENTIAL**
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General Regulations
A Member must not use the name of a country with the Visa Wordmark, unless the International Board has granted exclusive jurisdiction to the Member under the Visa International By-Laws and Regional Board Delegations, Chapter 1, Section 2.12(c). This does not apply to a Members corporate name in which the country name is an integral part, provided it complies with the Visa International Operating Regulations.
Chapter 1
General Regulations
1.6.A.8.f
Use of Olympic Marks, logos, designations, and authenticating statements in any media with any Visa Electron Program Mark must comply with Chapter 10, "Card and Marks Requirements," the Visa International Card and Marks Specifications, and the current Visa Olympic Tool Kit.
Visa Horizon Program Marks
1.6.A.9 1.6.A.9.a
The Visa Horizon Program Mark includes the following:
Visa Horizon Symbol Comet Design Any other Mark that Visa adopts for use with the Visa Horizon Program
1.6.A.9.b
Visa grants to each Member, excluding one that is solely a Plus Program Participant, a non-transferable license to use the Visa Horizon Program Mark in conjunction with the Visa Horizon Program. Only with prior written permission from Visa may a Member, or a wholly-owned subsidiary of one of its Members that exclusively engages in Visa Transaction processing, use the Visa Horizon Wordmark in its corporate name or other business name. A Member must not file or register any of these names with any governmental office without prior written consent from Visa.
General Regulations
1-26
1.6.A.9.c
1.6.A.9.d
A Member must not use the name of a country with the Visa Horizon Symbol, unless the International Board has granted exclusive jurisdiction to the Member under the Visa International By-Laws and Regional Boards Delegations. This does not apply to a Members corporate name in which the country name is an integral part, provided it complies with the Visa International Operating Regulations. A Member must not use the Visa Horizon Symbol in such a way that it could be mistaken for an actual Visa Horizon Card. Use of Olympic Marks, logos, designations, and authenticating statements in any media with any Visa Horizon Program Mark must comply with Chapter 10, "Card and Marks Requirements," the Visa International Card and Marks Specifications, and the current Visa Olympic Tool Kit.
Plus Program Marks
1.6.A.9.e
1.6.A.9.f
1.6.A.10 1.6.A.10.a
The Plus Program Marks are all of the following:
Plus Symbol Plus Logotype Plus Wordmark Plus Design Any other Mark that Visa adopts for use with the Plus Program
1.6.A.10.b
Upon request, Visa will grant to a Member not otherwise licensed a non-exclusive, non-transferable license to use each of the Plus Program Marks with the Plus Program. A Member must use the Plus Symbol only as a Mark indicating acceptance for ATM services. Any change to this provision requires a 3/4 affirmative vote of the International Board.
1.6.A.10.c
15 May 2004
**CONFIDENTIAL**
Chapter 1
General Regulations
1.6.B
1.6.B.1 1.6.B.1.a
Non-Visa-Owned Marks
BankAmericard Mark
Only the following entities may use the Mark BankAmericard with the Visa Program Marks:
Bank of America NT & SA Any Member that is the parent or subsidiary or an affiliate of the Bank of America NT & SA Any Member in California that is sponsored by the Bank of America NT & SA, its parent,
subsidiaries, or affiliates
1.6.B.1.b
BankAmericard is considered a proprietary Mark of the above Members. They may use it in conjunction with the Visa Program Marks, in the same way as other Members use their own proprietary Marks.
1.6.B.2.a
A Members enjoyment of pass-through rights to use the Marks and promotional materials of any organization with which Visa International has signed a global partnership or sponsorship agreement, including without limitation those of the Olympics and Disney Worldwide Services, Inc., must comply with the requirements specified in the Visa International Operating Regulations and supplemental documents that specify the Marks usage standards that must be maintained for that partnership or sponsorship. The partnership or sponsorship agreement governs in the case of ambiguity, conflict, or inconsistency between that agreement and any Visa International Operating Regulations, contract, sublicense, agreement, or other arrangements between Visa and any Member, Merchant, or affiliate. A Member must not make any use of such pass-through rights without the prior written approval of Visa International and the partner or sponsor organization. The right to use partnership or sponsorship Marks, logos, designations, and authenticating statements results from a partnership or sponsorship agreement between Visa and the partnership or sponsorship organization. Because one Members failure to observe agreement restrictions could result in Visa International and all its Members forfeiting the right to use the partnership or sponsorship Marks, Members must carefully comply with the partnership or sponsorship agreement restrictions. A Member participating in the Visa, Visa Electron, Visa Cash, or Visa TravelMoney Program may use the Marks, logos, designations, and authenticating statements associated with any partnership or sponsorship, including, but not limited to:
1.6.B.2.b
1.6.B.2.c
1.6.B.2.d
1.6.B.2.e
The International Olympic Committee The organizing committees of the current Winter and Summer Olympic Games A National Olympic committee Disney Worldwide Services, Inc.
1.6.B.2.f
A Member may use the partnership or sponsorship Marks on Cards and decals, with other representations of the Visa, Visa Electron, Visa Cash, or Visa TravelMoney Program Marks, in advertising and on promotional materials.
15 May 2004
**CONFIDENTIAL**
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General Regulations
1.6.B.2
Use of Partnership and Sponsorship Marks with Visa-Owned Marks
Chapter 1
General Regulations
1.6.B.2.g
Each Member must strictly observe the guidelines for use of the partnership or sponsorship Marks as specified in governing documents, including, but not limited to:
The current Visa Olympic Tool Kit Visa Toolkit for Disney
1.6.B.2.h
After Notification from Visa, a Member must correct any improper use of the partnership or sponsorship Marks.
Multiple Marks
1.6.B.3 1.6.B.3.a
Other Marks may be used on Cards as follows:
A Member must not use any Acceptance Mark other than the Visa Flag Symbol, Visa
Electron Symbol, or Visa Cash Symbol on Cards to indicate acceptance at Merchant Outlets outside the country of Card issuance A Mark owned by a Single Merchant may appear on a Card as part of an affinity program approved by Visa. If the Mark is not one that is used as an identifier of payment services at Merchant Outlets other than those of the Single Merchant, this Mark is not considered an Acceptance Mark. A Member may use non-Visa-owned acceptance marks to indicate acceptance at Merchant Outlets solely within the country of Card issuance only if these non-Visa-owned acceptance marks are clearly less prominent than the Visa Flag Symbol or Visa Electron Symbol
1.6.B.3.b
General Regulations
A Member may use the Visa, Visa Electron, Visa Horizon, Visa Cash, or Visa TravelMoney Program Marks on items other than cards or for sponsorship activities with the Marks of the following or its subsidiaries or affiliates:
American Express Company Morgan Stanley Dean Witter & Co. Europay International MasterCard International Any other entity the International Board deems competitive
The overall appearance of this use must unmistakably convey the idea that the Visa-Owned Mark, when used on items other than cards or for sponsorship activities, clearly identifies a product or service that is separate and distinct from any product or service of the entities listed above.
1.7
BIN LICENSE AND ADMINISTRATION

This section specifies the license and procedures for BIN assignments, changes, and processing.
1.7.A
1.7.A.1 1.7.A.1.a
BIN Licensing
Initiation
A Principal or Associate must submit a BIN License Agreement (Exhibit 4A) to Visa prior to issuing any Card bearing the requested BIN or acquiring a Merchant using the BIN. By completing the BIN License Agreement (Exhibit 4A), the Member acknowledges that it will use the requested BIN only for the purpose noted on this form. A Member must submit a revised form to reflect any change in use prior to the effective date of the change.
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**CONFIDENTIAL**
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General Regulations
1.7.A.1.b 1.7.A.2 1.7.A.2.a
A BIN licensee is responsible for all activities associated with any BIN that it licenses.
BIN Use
Only the Member licensed by Visa to use the BIN or the licensees designated agent on behalf of that Member may use the BIN for the purpose noted on the BIN License Agreement (Exhibit 4A). An Issuer using a BIN licensed to another Member must be uniquely identified within the first 10 digits of the Account Number. A Processor with licensed BINs must use the BINs exclusively for processing activities. It must not use the BINs for issuing or acquiring purposes without prior written approval from Visa.
1.7.A.2.b
1.7.A.2.c
1.7.A.2.d
1.7.B
BIN Program Fees

Each Regional Board may establish the following BIN fees and licensing cycles. Each Regional Office may collect the applicable BIN fees through VisaNet, as specified in Section 8.6.A.1.
1.7.B.1 1.7.B.1.a
Licensing Fee
Visa may assess an annual BIN licensing fee for each BIN in active use for a Visa-defined activity. This fee applies to each user of the BIN. Visa may also assess a maximum annual BIN licensing fee for each Member.
New Assignments
1.7.B.1.b 1.7.B.2 1.7.B.2.a
Visa may assess Members and third party Processors that obtain new BIN assignments a one-time fee per BIN. Members with new BIN assignments have 18 months to activate a new program before the BIN becomes inactive for purposes of the annual licensing fee, as specified in Section 1.7.B.1.
Transfer
1.7.B.2.b
1.7.B.3
Visa may assess any Member obtaining a BIN previously licensed to another Member a one-time fee for each BIN or account range transfer.
1.7.B.4
BIN Licensed to Another Member
A Member that uses BINs licensed to another Member is subject to the same fee structure as the Member that issued the license.
1.7.B.5
Failure to Return BINs
Visa will assess BIN licensees that fail to return unused BINs or BINs not used for a Visa-defined activity a minimum annual fee, as specified in Section 8.2.F. The fee ends when the BIN is removed from VisaNet. This fee may be collected through VisaNet, as specified in Section 8.6.A.1.
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General Regulations
A Member using Visa BINs for non-Visa purposes must obtain prior written approval from Visa. The Member must submit to Visa a BIN License Agreement (Exhibit 4A), identifying those uses.
Chapter 1
General Regulations
1.7.C
1.7.C.1
BIN Administration Changes

Visa Responsibility
Visa will make the VisaNet system changes required to accommodate mergers and acquisitions, portfolio sales, and program transfers only after Visa acknowledges receipt of a Change of BIN Licensee/User Form (Exhibit 4B) and a Member Portfolio Sale Notification (Exhibit 4D), as appropriate.
1.7.C.2 1.7.C.2.a
Member Responsibility
All rights and responsibilities under the Visa International By-Laws and Regional Board Delegations and Visa International Operating Regulations, such as financial liability for all fees and charges (see Chapter 8, "Fees"), remain with the original Member until Visa receives all required documentation. A Member with a licensed BIN must not sell or exchange any BIN. However, Visa may, at its sole discretion, accommodate requests for BIN transfers in connection with a portfolio sale. A Member or Processor that no longer uses a BIN must release it to Visa by completing a Release of BIN Form (Exhibit 4E). The Member must not use a BIN recalled by Visa after the recall effective date. A Member must use a Release of BIN Form (Exhibit 4E) to request cancellation of a previously requested BIN release. A Principal or Associate that downgrades to Participant status must either:
General Regulations
1-30
1.7.C.2.b
1.7.C.2.c
1.7.C.2.d
1.7.C.2.e
Return its licensed BINs to Visa by completing a Release of BIN Form (Exhibit 4E) prior to
the effective date of the status change request
Transfer the BIN to its sponsoring Principal by completing a Change of BIN Licensee/User
Form (Exhibit 4B)
1.7.C.2.f
A Member must only use a BIN licensed to its sponsoring Principal.
1.8
1.8.A
SALE OR TRANSFER
This section governs the sale or transfer of all or part of a Members portfolio.
Notification
The Members involved in the sale or transfer of any of the following must forward to Visa, within 10 calendar days of the sale or transfer, a completed Member Portfolio Sale Notification (Exhibit 4D):
All or part of an Issuers accounts for Visa Cards or Visa Electron Cards All or part of a Members Cheque portfolio All or part of an Acquirers Merchant accounts Controlling interest in a Member
1.8.B
Member Financial Liability

Visa holds the selling institution financially liable for all portfolio activities, in addition to payment of applicable service fees, until Visa acknowledges receipt of all required documentation.
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1.8.C
Mergers, Acquisitions, or Restructuring

If the portfolio sale results from a merger, acquisition, or Member restructuring, all Visa membership qualifications must be met by the surviving or acquiring entity. Membership documentation must be submitted to Visa, as specified in the Visa International By-Laws and Regional Board Delegations and Visa International Operating Regulations.
1.9
VISANET SOFTWARE LICENSE

This section specifies the terms of the license that governs Member use of Visa-supplied software identified in Licensed Software and Designated Computers (Exhibit 5B).
1.9.A
1.9.A.1 1.9.A.1.a
General
License Grant
1.9.A.1.b
Visa grants a non-exclusive, non-transferable, and non-assignable license to use the software to any Member that first obtains the approval of its Regional Office and pays any applicable license fees. The software must be used solely in the development and operation of the Members Visa and Visa Electron Programs, and other programs to which Visa gives its prior written consent.
Object and Source Code
1.9.A.2
Visa will provide the Member with only machine-readable object code for licensed software unless Licensed Software and Designated Computers (Exhibit 5B) indicates that both machine-readable object code and source code will be provided.
1.9.A.3
Software Installed Outside of Visa Region
A Member must submit its request for a license to the Regional Office of the Visa Region where the licensed software is to be installed.
1.9.A.4
Restrictions
The licensed software is available to the Member subject to the confidentiality, warranty, indemnification, and limitation of liability provisions of the Visa International By-Laws and Regional Board Delegations and the Visa International Operating Regulations. THESE PROVISIONS LIMIT AND DISCLAIM THE WARRANTIES AND RESPONSIBILITIES OF VISA.
1.9.B
Delivery
Upon delivery and before opening any packaging material, a Member must inspect the package for external signs of damage and promptly notify Visa and the carrier of any damage.
1.9.C
License, Installation, Training, Maintenance, and Support Fees

The Regional Board of the Visa Region where the Member installs the software determines the fees for the licensing, installation, training, maintenance, and support of the software. A Member may obtain a fee schedule for the appropriate Visa Region from its Regional Office.
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General Regulations
A Member or a member of a Group Member (referred to as a Member for the purposes of this section) may request, from its Regional Office, a license to use any of the computer software listed in Licensed Software and Designated Computers (Exhibit 5B). In this section, these software packages, including associated documentation, are referred to as software or licensed software.
Chapter 1
General Regulations
1.9.D
1.9.D.1 1.9.D.1.a
Limitations on Use
Designated Computer
A Member must use the licensed software only in a single designated computer, unless the designated computer malfunctions. In that case, the Member may use the licensed software in another designated backup computer during the malfunction period. The Member may also change the computer designated to run the software upon 30 calendar days prior written notice to Visa. The notice must specify the date when the transfer will occur. The Member must promptly notify Visa of any change in the street address where the software is installed. The software must not be relocated across national or Visa Regional boundaries without the prior written permission of Visa.
Reverse Engineering
1.9.D.1.b
1.9.D.2
General Regulations
1-32
If Visa has provided only machine-readable object code, the Member must not attempt to decompile, disassemble, or reverse-engineer the licensed software.
1.9.E
1.9.E.1
Software Ownership and Confidentiality

Software Ownership
The licensed software, including all modifications and enhancements, regardless of who performed them, is the sole property of Visa. A Member obtains no rights of ownership in the licensed software due to any license granted in Section 1.9.A.
1.9.E.2
Confidentiality Requirements
A Member that receives licensed software must treat the software as confidential and proprietary information of Visa. The Member must only:
Disclose it to employees if they need to know Disclose it to consultants under an agreement to keep the information confidential Use the software for the purposes for which it was licensed to the Member
1.9.F
1.9.F.1
Copies of Licensed Software

Copyright Notice
A Member may make one copy of the licensed software, including associated documentation, provided that the physical media and the initial screen presented to the user when the software is accessed indicates, in the following language, that it is the property of Visa: This copy of the (name of licensed software listed in Licensed Software and Designated Computers (Exhibit 5B) is the property of Visa International Service Association as its interest may appear, and is protected under the Copyright, Trade Secret, and confidentiality laws of the United States and each of the countries in which it is licensed.
1.9.F.2
Records
The Member must keep a record showing where the copy of the licensed software resides, and in whose custody it is held.
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General Regulations
1.9.G
1.9.G.1
Termination
Voluntary Termination by a Member
A Member may voluntarily terminate a license for any licensed software after giving 60 calendar days written notice to Visa.
1.9.G.2
Term of License Grant
The term of the license is for as long as the Member both:
Is a Member of either Visa or any of its Group Members Is not in material breach of the terms and conditions of Section 1.9
The license grant automatically terminates upon withdrawal or termination of the Member as a member of Visa or of any of its Group Members.
1.9.G.3.a
If a Member fails to pay any license or maintenance fees, taxes, duties, or other licensed software amounts due within 60 calendar days after receiving Notification that these amounts are unpaid, there will exist a material breach of the license for the software. This material breach will entitle Visa, at its option, to terminate the license on the date specified in a subsequent Notification. If a Member fails in any material respect to comply with the requirements applicable to licensed software contained in Section 1.9, other than a failure to pay as specified above, Visa may terminate the software license upon Notification given at least 48 hours prior to the effective date of termination.
Return of Software
1.9.G.3.b
1.9.G.4
If a software license is terminated, for any reason, the Member both:
Must return to Visa all copies of the software, including all documentation, within 30 calendar
days from the date of termination Is responsible for all costs, expenses, and fees arising from termination of the license. Visa will make no refund of any part of the license fee to the Member.
1.9.H
1.9.H.1 1.9.H.1.a
Enhancements and Modifications

Enhancements
Visa is under no obligation to develop any enhancements or maintenance modifications for the software. However, it is the present intention of Visa to furnish to the Member enhanced versions of the software, when available, for a fee to be determined by the appropriate Regional Board. The Member must use its best efforts to maintain the licensed software with any updates supplied by Visa. The Member must install and operate the most recent release and version of the licensed software supplied by Visa.
1.9.H.1.b
1.9.H.1.c
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General Regulations
1.9.G.3
Termination for Material Breach
Chapter 1
General Regulations
1.9.H.2 1.9.H.2.a
Modifications
Visa is not responsible for any modifications made to the software by any party other than Visa or its authorized agents. A Member wishing to modify the licensed software, either on its own or using an agent, must notify Visa prior to implementing the modifications on any systems that access VisaNet. If Visa determines that the proposed modifications pose risks to VisaNet, Visa will require recertification prior to permitting VisaNet access. If the Members modifications require special problem diagnosis or other support from Visa, that support will be performed and charged at cost to the Member. Modifications that are made by a Member or its agent are the sole property of Visa. Members must provide Visa with all related software source code and documentation, in a form reasonably satisfactory to Visa, for all modifications made by the Member or its agent. Visa has no obligation to maintain or provide other support for licensed software that has been modified by a Member or its agent. In no way does this alter or modify the Members duty and obligation to maintain the confidentiality of the software.
1.9.H.2.b
1.9.H.2.c
1.9.H.2.d
General Regulations
1-34
1.9.H.2.e
1.9.I
1.9.I.1
Non-Transferability
Assignment of License
A license for software may not, in whole or in part, voluntarily or by operation of law, be assigned, sub-licensed, encumbered, extended, or otherwise transferred. The Member further agrees that it will not distribute or market any version of the software.
1.9.I.2
Assignment to Processors
The Member may provide the most recent version of the software to a Processor that has executed a VisaNet Letter of Agreement (Exhibit 5A). This Processor must operate the software exclusively for the Members Visa and Visa Electron Programs and other Member programs for which Visa gives its prior written consent. The Member employing the Processor for this purpose remains the Licensee of the software.
1.9.J
Title to, and Risk of, Loss

Title to, and risk of, loss of the physical media that contains the software passes to the Member when it is delivered to the carrier by Visa or its representative. Title to, and risk of, loss remain with the Member if the software is returned to Visa or its representative for service.
1.9.K
Exclusion of Warranties
SOFTWARE IS PROVIDED TO THE MEMBER AS IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THERE IS NO WARRANTY THAT THE SOFTWARE DOES NOT INFRINGE A PATENT, TRADEMARK, COPYRIGHT, OR TRADE SECRET.
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General Regulations
1.9.L
Disclaimer of Liability
NEITHER VISA NOR ANY OF ITS REGIONS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM:
VISA PERFORMANCE OR FAILURE TO PERFORM UNDER THE TERMS OF A LICENSE

OF SOFTWARE THE FURNISHING, PERFORMANCE, OR USE OF SOFTWARE, OR ANY PRODUCTS OR OTHER MATERIALS RELATED TO SOFTWARE WHETHER RESULTING FROM BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE, EVEN IF VISA, OR ANY OF ITS REGIONS, HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT WILL THE TOTAL LIABILITY, IF ANY, OF VISA TO A MEMBER ARISING FROM ANY AND ALL CAUSES OF ACTION EXCEED THE LICENSE FEE PAID BY THE MEMBER FOR THE LICENSED SOFTWARE.
1.9.M
Indemnity
The Member agrees to indemnify, and hold Visa harmless from, all losses, liabilities, costs, damages, and expenses, including reasonable attorneys fees, to which Visa may be subject or that may be incurred by Visa in connection with any Claims or actions by any party or parties arising from, or in connection with, this license, the software, or the use thereof.
1.9.N
Taxes
The Member agrees to pay, either directly to the appropriate governmental agency or to Visa, any municipal, local, regional, or national taxes based on a license of software, however designated or levied. This obligation does not include taxes based on the net income of Visa.
1.10
USE OF VISANET
Section 6.2.C governs the ownership, use, support, and modification of the VisaNet systems and services.
1.11
COPYRIGHT NOTICE
A Member must provide protection for the Visa-owned copyrights for the Visa, Visa Electron, Visa Horizon, Visa Cash, and Plus Program materials by complying with this section. Table 1-9 Copyright Notice Requirements
Copied Material with Substantial Changes
All copies of materials with the Copyright notice specified in Table 1-9 that Visa or a Member substantially changes must bear the following notice: Visa International 19*, 19**, or 20** All Rights Reserved *Year original was published **Year Visa or Member last revised the material
Copied Material with No Substantial Changes

All Visa materials with the following notice that a Member copies, and has not substantially changed, must retain this notice on all reproductions of all or a portion of the material: Visa International 19* or 20* All Rights Reserved *Year the original was published
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General Regulations
Chapter 1
General Regulations
1.12
LIABILITIES AND INDEMNIFICATION

This section specifies the fundamental principle adopted by the Board of Directors of Visa, that:
Visa has no liability of any nature to any Member arising from any cause or circumstance A Member has the obligation to indemnify and hold Visa harmless against losses or damages
arising from the Members participation in the Visa system
1.12.A
General Liabilities and Indemnification Provisions

This section specifies broad disclaimer and indemnification provisions that apply to all products, programs, services, specifications, standards, or other matters or items provided by Visa, Members, or their subsidiaries, affiliates, business partners, contractors, employees, officers, Processors, directors, agents, or representatives. The intent of this section is to provide a total disclaimer and liability limitation and total indemnification of Visa by a Member.
1.12.A.1 1.12.A.1.a
General Indemnification
General Regulations
1-36
For purposes of the section, Visa, includes the following entities when they are involved on behalf of Visa, in a situation giving rise to any Claim or Liability:
Subsidiaries and affiliates Business partners Contractors Employees Officers Processors Directors Agents Representatives
1.12.A.1.b
These entities are not third-party beneficiaries under the Visa International Operating Regulations, and have no independent right to enforce any rights or obligations under this section. Visa is not liable for, and a Member is responsible for, and indemnifies and holds Visa harmless against, all Claims and Liabilities arising from any of the following:
1.12.A.1.c
Direct or indirect use of, offering of, or participation in any product, program, service,
specification, standard, software, hardware, or firmware referred to in the Visa International Operating Regulations or Operating Principles, or created, supplied, required, licensed, or approved by Visa The use of Visa-Owned Marks, including any materials produced by or for a Member The use of Non-Visa-Owned Marks or Trade Names, or non-Visa-specified technology, including without limitation software or hardware, in connection with an product, program, service, specification, standard, software, hardware, or firmware created, supplied, required, licensed or approved by Visa, or referenced in the Visa International Operating Regulations or Operating Principles Any other cause whatsoever, without limitation
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General Regulations
1.12.A.1.d
A Member is responsible for, and indemnifies and holds Visa harmless against, all Claims or Liabilities described above involving any of the following entities or persons:
1.12.A.1.e
A Member that is a BIN Licensee is responsible for, and indemnifies and holds Visa harmless against, all Claims or Liabilities associated with the licensed BIN. In addition, any Member that uses a BIN licensed to another Member is responsible for, and indemnifies and holds Visa harmless against, all Claims or Liabilities associated with the BIN used. In no event will Visa be liable in the aggregate for any individual or related series of Claims or Liabilities in an amount exceeding US $1,000,000.00.
Disclaimer of Warranty and Representation
1.12.A.1.f
1.12.A.2
VISA DOES NOT MAKE OR GIVE, AND HEREBY EXPRESSLY DISCLAIMS, ALL WARRANTIES, REPRESENTATIONS, OR CONDITIONS, BOTH EXPRESS AND IMPLIED, ARISING BY STATUTE OR OTHERWISE IN LAW, OR FROM A COURSE OF DEALING OR USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY, REPRESENTATION, OR CONDITION OF MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR ANY PURPOSE, PARTICULAR, SPECIFIC, OR OTHERWISE, OR ANY WARRANTY OF TITLE OR NON-INFRINGEMENT, FOR ANY OF THE PRODUCTS, SERVICES, PROGRAMS, SPECIFICATIONS, STANDARDS, SOFTWARE, HARDWARE, OR FIRMWARE CREATED, SUPPLIED, REQUIRED, LICENSED OR APPROVED BY VISA, OR REFERENCED IN THE VISA INTERNATIONAL OPERATING REGULATIONS OR OPERATING PRINCIPLES.
1.12.B
Specific Liabilities and Indemnification Provisions

This section provides more specific disclaimer and indemnification provisions that apply to particular products, programs, services, specifications, standards, or other matters or items provided by Visa, Members, or their subsidiaries, affiliates, business partners, contractors, employees, officers, Processors, directors, agents, or representatives. However, those more specific disclaimers and limitations of liability in no way limit the scope or content of Section 1.12.A, unless expressly stated otherwise.
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General Regulations
Members Members of Group Members Sponsored Members Member agents Member business partners Member representatives Vendors to Members Member officers Member employees Merchants Internet Payment Service Providers Sponsored Merchants Cardholders Third parties contributing to a Claim or Liability
Chapter 1
General Regulations
1.12.B.1 1.12.B.1.a
Use of Processors and Other Agents
Any Member that designates a Processor, whether a Member or a non-Member, to perform activities related to VisaNet on its behalf, or other agent to perform any other services in connection with the operation of the Members Visa-related business, indemnifies and holds Visa and its Members harmless against all Claims or Liabilities incurred by Visa and its Members arising from the Processors performance or non-performance in connection with VisaNet, or other agents performance or non-performance of services in support of Members Visa-related business. This applies whether or not the performance or non-performance was in connection with services provided by the Processor or other agent to the Member, or the person responsible was, or is alleged to have been, authorized or unauthorized. The Liability of Members pursuant to this section is joint and several.
VisaNet Errors
1.12.B.1.b
1.12.B.1.c 1.12.B.2 1.12.B.2.a
General Regulations
1-38
Visa is not responsible for Claims or Liabilities arising out of, but not limited to the following:
Mechanical or other breakdown, malfunction, or defect of any equipment, facilities, or

computer programs used by Visa to perform VisaNet services Delay or failure to provide VisaNet services to Authorizing Processors Loss or destruction of any information furnished by Members to the V.I.P System . Supplying Authorizing Processors with any information through the V.I.P System that is . incomplete, incorrect, or otherwise erroneous
1.12.B.2.b
Liability to indemnify Visa for Claims or Liabilities arising from VisaNet will be allocated by Visa between Issuers and Acquirers, including, but not limited to, the following:
Issuers have primary responsibility for, and indemnify Visa against, Claims or Liabilities
arising from their Cardholders
Acquirers have primary responsibility for, and indemnify Visa against, Claims or Liabilities
arising from claims of their Merchants
Acquirers are responsible for, and indemnify Visa against, Claims or Liabilities arising from
the processing of any non-Visa transaction through VisaNet
Members are responsible for, and indemnify Visa against, Claims or Liabilities arising from
property damage, bodily injury, or both, incurred at their locations or at the location of their agent
1.12.B.3
Stand-In ProcessingNon-Visa Transactions
Visa may provide Stand-In Processing for non-Visa Card transactions if the authorization processing service associated with the non-Visa Card is unavailable. Visa is not responsible for losses incurred on non-Visa transactions authorized through the VisaNet Payment Gateway Services.
1.12.B.4
VisaNet Copy Request and Fulfillment Service
VisaNet Copy Request and Fulfillment Service is a BASE II service. Members indemnify and hold Visa harmless against Claims or Liabilities arising from the Members, Merchants, or Cardholders failure to observe the requirements of the VisaNet Copy Request and Fulfillment Service.
15 May 2004
**CONFIDENTIAL**
Chapter 1
General Regulations
1.12.B.5 1.12.B.5.a
Card Recovery Bulletin Service
Subject to Section 1.12.B.5.b, and without regard to, but not otherwise limiting or modifying the provisions of Section 1.12.A, Visa indemnifies Members for losses actually incurred from errors arising from:
Publication of, or failure to publish, Account Numbers or other applicable information in

the Card Recovery Bulletin Distribution of, or failure to distribute, the Card Recovery Bulletin
1.12.B.5.b
This applies only to the extent that such errors or failures are the fault of a Visa printer. In no event will aggregate responsibility of Visa to its Members exceed the amount of indemnification (less Visa expenses) paid by the printer to Visa. With respect to Claims or Liabilities for which Visa is not responsible under this section, Members indemnify and hold Visa harmless as follows:
1.12.B.5.c
An Issuer indemnifies and holds Visa harmless against all Claims or Liabilities arising from
claims of its Cardholders resulting from the Card Recovery Bulletin Service An Acquirer indemnifies and holds Visa harmless against all Claims or Liabilities arising from claims of its Merchants resulting from the Card Recovery Bulletin Service (other than those asserted by Cardholders against Merchants)
1.12.B.6
Visa TravelMoney Program
A Member indemnifies and holds Visa harmless against Claims or Liabilities arising from the Members failure to comply with the current Visa TravelMoney Product Guide.
1.12.B.7
Global Customer Assistance Services
Without regard to, but not otherwise limiting or modifying the provisions of Section 1.12.A:
A Member indemnifies and holds Visa harmless against Claims or Liabilities arising for
Visa in connection with operating or establishing a Visa International Service Center or any of its component services, including the activities of an Emergency Service Location or Product Replacement Center. This obligation to indemnify includes any error or omission in accepting a lost or stolen Card report or blocking the Account Number of a Card reported lost or stolen on the Exception File. A Member operating or establishing an Emergency Service Location or Product Replacement Center is responsible for, and holds Visa harmless against Claims or Liabilities arising from negligent or willful acts or omissions in performing Emergency Service Location or Product Replacement Center functions If an Issuer requests that a Visa International Service Center provide services to a Cardholder in addition to those specified in Chapter 3, "Issuer Requirements & Information," the Issuer is responsible for and holds Visa harmless against all Claims or Liabilities arising from that assistance A participating Issuer is responsible for, and holds Visa and the applicable Emergency Service Location harmless against, Claims or Liabilities arising from the Emergency Cash Service and the Emergency Card Replacement Service with respect to the Issuers Cards. The Member operating the Emergency Service Location is not entitled to indemnification for its negligent or willful wrongful acts or omissions.
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General Regulations
Chapter 1
General Regulations
1.12.B.8
Visa Secure Electronic Commerce
A Member participating in Visa Secure Electronic Commerce is responsible for, indemnifies, and holds Visa and its agents harmless against any Claims or Liabilities arising from participation in Visa Secure Electronic Commerce-related activities including, but not limited to, use of or reliance upon Digital Certificates issued by a Certification Authority participating in the Visa Certification Authority hierarchy.
1.12.B.9
Certification Authority
A Certification Authority participating in the Visa Certification Authority hierarchy is responsible for, indemnifies, and holds Visa and its agents harmless against any Claims or Liabilities arising from the issuance or use of a Digital Certificate issued by that Certification Authority.
1.12.B.10
Non-Olympic Member Sponsorships
A Member that uses any Visa-Owned Mark on promotional goods, printed material, or broadcast material related to sponsorship activity is responsible for, indemnifies, and holds Visa harmless against, all Claims or Liabilities arising from the event sponsorship.
1.12.B.11
General Regulations
1-40
Olympic Marks
A Member indemnifies and holds Visa harmless against Claims or Liabilities arising from the Members failure to comply with the current Visa Olympic Tool Kit.
1.12.B.12
Trade Name or Visa-Owned Mark in the Member Identification Area
An Issuer using any Trade Name or Visa-Owned Mark in the Member Identification Area on a Card indemnifies, and holds Visa harmless against, all Claims or Liabilities that may be incurred from using that Trade Name or Mark.
1.12.B.13
Visa Gold/Premier, Visa Platinum, Visa Horizon, and Visa Commercial Card Services
A Visa Gold/Premier, Visa Platinum, Visa Horizon, and Visa Commercial Card Issuer is responsible for, and indemnifies and holds Visa harmless against, any Claims or Liabilities from the use of Visa Gold/Premier, Visa Platinum, Visa Horizon, and Visa Commercial Card services.
1.12.B.14
Visa Electron Cards An Issuer that uses any Trade Name or other Visa-Owned Mark or other Mark, legend, description, or design on a Visa Electron Card indemnifies and holds Visa and its Members harmless from and against all Claims or Liabilities that may be incurred arising from that use. Arrests
1.12.B.15 1.12.B.15.a
An Issuer requesting the arrest of a Card user or the recovery of a Card indemnifies and holds the Authorizing Processor harmless from and against all Claims or Liabilities arising from that arrest, ensuing prosecution, or Card recovery. Indemnification applies unless caused by negligence or unauthorized acts of the Authorizing Processor, its officers, employees, or agents providing the service. Any action by the Authorizing Processor that is unlawful or wrongful under applicable law is considered unauthorized. However, an action that is unlawful or wrongful solely because the arrested persons did not unlawfully or fraudulently use the Card is not deemed an unauthorized act.
1.12.B.15.b
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General Regulations
1.12.B.16
Lost or Stolen Card Reports
An Issuer is responsible for all Claims or Liabilities resulting from any error or omission in connection with accepting a lost or stolen Card report or blocking the reported lost or stolen Card Account Number on the Exception File.
1.12.B.17 1.12.B.17.a
Claims or Liabilities Involving Card Manufacturers or Third Party Personalizers
Visa is not responsible for Claims or Liabilities incurred by an Issuer as a result of a contract for the manufacture or personalization of Cards, including, without limitation, an Approved Manufacturers or Third Party Personalizers failure to comply with any provisions of its agreement with the Issuer. An Issuer indemnifies and holds Visa harmless against any of the following:
1.12.B.17.b
Claims or Liabilities arising from acquiring Cards from an Approved Manufacturer, or

personalization services from a Third Party Personalizer Claims or Liabilities arising from an Approved Manufacturer producing Cards, unless it can be established that such Claims or Liabilities were incurred because Visa failed to exercise reasonable diligence in monitoring security and quality control in accordance with its published procedures Claims or Liabilities arising from an Issuer, its Approved Manufacturer, or other agent using materials or techniques for the production, shipping, storage, or delivery of Cards not required by Visa that result in a Claim of infringement of patent, Trade Name, Trademark, Service Mark, Trade Dress, Copyright, Trade Secret, or confidential information or design right of any other person
1.12.B.18
International Airline Merchant Service
By making a Presentment through VisaNet, an Acquirer both:
Warrants that the Transaction and the Transaction Receipt, and the export thereof, do not
violate, and will not cause an Issuer, its Group Member, or Visa to violate applicable local laws or the Visa International Operating Regulations Agrees to hold the Issuer, its Group Member, or Visa harmless from all losses and damages resulting from a breach of such warranty Nothing in this section nullifies or supersedes either the jurisdictional rights of Principals under the Visa International By-Laws and Regional Board Delegations, Chapter 1, or any local legal restrictions, including those that apply to the export of Transactions, currency, or data.
1.12.B.19
PIN Security
By submitting a Transaction through Interchange, an Acquirer warrants that required safeguards as specified in the PIN Management Requirements manuals are protecting PINs. The Acquirer agrees to indemnify and hold the Issuer harmless for any Claims or Liabilities resulting from the Acquirers breach of this warranty.
1.12.B.20
Failure to Terminate a Merchant
An Acquirer is responsible for, and indemnifies and holds Visa harmless against all Claims or Liabilities arising from Acquirer failure to terminate a Merchant, as specified in Section 4.12.N.3.
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General Regulations
Chapter 1
General Regulations
1.12.B.21
Commercial Solutions Data and Reporting Services
Without limiting the scope or content of Section 1.12.A, a Member indemnifies and holds Visa harmless against Claims or Liabilities arising from a Members or Members client use of Visa Commercial Solutions Data and Reporting Services.
1.12.B.22
Merchant Alert Service
Without limiting the scope or content of Section 1.12.A, a Member indemnifies and holds Visa harmless against Claims or Liabilities arising from an Acquirer either:
Listing a terminated Merchant on the Merchant Alert Service Submitting an inquiry regarding a Merchant to the Merchant Alert Service 1.13
General Regulations
FOREIGN ACTIVITIES
Each Member (or its Group Member) must notify Visa in writing, at least 60 calendar days prior to commencement, of each country where the Member either:
Performs any Visa, Visa Electron, Visa Horizon, Visa Cash, Plus, or Visa TravelMoney Program
services
Uses, displays, or supplies any materials bearing a Visa-Owned Mark

These requirements are in addition to those of the Visa International By-Laws and Regional Board Delegations, Chapter 1, Section 2.10(g).
1.14
EXCHANGE RATES FOR QUARTERLY CERTIFICATES OF SALES VOLUME

Each Member (or its Group Member) must calculate an exchange rate that is used to convert non-US dollar accounts to US dollar equivalents in order to file quarterly certificates of sales volume and pay quarterly service fees to Visa. The exchange rate must be computed as specified in the Certificate of Sales Volume Form supplied by Visa. A Member must compute the exchange rate from the FT Guide to World Currencies, published in the London Financial Times, appearing in the issue published on the third Monday of the third month of the quarter for which the Member is filing the certificate.
1.15
AGENTS
This section defines a Members responsibilities if the Member uses an agent to perform services governed by the Visa International Operating Regulations and the prescribed penalties if these rules are not followed. Section 3.8.A specifies requirements for Card Manufacturer and Third Party Personalizer certification.
1.15.A
Use of a Processor
A Member using a Processor that is not a Member of Visa must both:
Complete and return to Visa a VisaNet Processor Registration and Designation (Exhibit 5C) Ensure that the non-Member Processor completes and returns to Visa a VisaNet Letter
of Agreement (Exhibit 5A)
1.15.B
Use of a Non-Member Agent

A Non-Member Agent is an organization or individual that is not a Member, has no direct connection to VisaNet, and provides Members with bankcard-related support services.
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1.15.B.1
Member Responsibilities
A Member that uses a Non-Member Agent must comply with all requirements specified in this section and is responsible for any losses caused by that agent.
1.15.B.2
Financial Responsibility
Before contracting with a Non-Member Agent, a Member must conduct a background investigation to verify financial responsibility of the Non-Member Agent and its principals.
1.15.B.3
General Responsibilities
A Member must:
Have written policies and procedures that meet the minimum standards and practices
established by Visa for evaluating and approving the use of Non-Member Agents
Distribute written policies and procedures to Non-Member Agents Ensure that a Non-Member Agent used for ATM deployment and operational support complies
with the Member ATM Responsibilities document available from its Visa Regional Office
Establish a risk management program to control risks related to the use of Non-Member
Agents, such as: - Loss of operational control - Service provider failure - Confidentiality, and physical and logical security of Cardholder and Transaction Information Verify that the principals and senior management of the Non-Member Agent have the requisite knowledge and experience to successfully perform the contracted services Conduct a physical inspection of the business premises to: - Verify inventory - Review solicitation or sales material - Inspect operational controls - Monitor security standards regarding unauthorized disclosure of, or access to, Visa sensitive data and other payment systems Transaction Information Maintain a file on a Non-Member Agent that includes all applicable documentation, and retain this file, with the reason for discontinuance, for a minimum of 2 years following discontinuance of the Non-Member Agent agreement
1.15.B.4 1.15.B.4.a
Non-Member Agent Registration
A Member must both:
Register a Non-Member Agent by submitting a Non-Member Agent Registration (Exhibit 5D)

to Visa
Notify Visa, by submitting an updated Non-Member Agent Registration (Exhibit 5D) reflecting
any change in a Non-Member Agent, including termination or change of ownership or relationship with the Non-Member Agent within 5 business days of the change
1.15.B.4.b 1.15.B.5 1.15.B.5.a
Visa reserves the right to impose registration fees, to be determined at the Regional Office level.
Fines and Penalties
In addition to liability under Section 1.15.B, a Member using a Non-Member Agent that fails to comply with the Visa International By-Laws and Regional Board Delegations and Visa International Operating Regulations is subject to fines and penalties.
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General Regulations
Chapter 1
General Regulations
1.15.B.5.b
Visa may assess fines resulting from the activities of a Member performing services on behalf of another Member to both the:
Performing Member Member for which the services are performed

The total paid by both Members must not be more than the fine or penalty amount for the violation involved.
1.15.B.5.c
Visa may impose penalties such as suspension or decertification resulting from the activities of a Non-Member Agent or a Member performing services on behalf of another Member. If a Member acts as an agent and provides Clearing services for another Member, it is considered a single entity with that other Member in determining repetitive violations. The combined liability of all Members for a Non-Member Agents failure to comply must not be more than the fine or penalty amount for the violation involved.
1.15.B.5.d
1.15.B.5.e
General Regulations
1-44
1.15.C
Use of an Internet Payment Service Provider

An Acquirer contracting with an Internet Payment Service Provider (IPSP) is liable for all acts, omissions, and other adverse conditions caused by the IPSP and its Sponsored Merchants, including, but not limited to:
Chargebacks Failure to provide service Related legal costs

1.15.D
Contract Requirements Between Members and Agents

A Member must execute a written contract with each agent that performs Cardholder or Merchant solicitation, ATM deployment and operational support and Transaction processing. The contract must:
Include minimum standards established by Visa including, but not limited to:
- Policies - Procedures - Service levels - Performance standards Include language that: - Permits Visa to conduct financial and procedural audits and general reviews at any time - Requires agents to make Cardholder and Merchant information available to Members, Visa, and regulatory agencies Ensure that the agent will comply with all of the following: - Visa International Operating Regulations - Visa International By-Laws and Regional Board Delegations - Applicable Regional Operating Regulations - Account Information Security Standards - Member ATM Responsibilities document, if applicable - Applicable local law
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Chapter 1
General Regulations
1.15.E
1.15.E.1
Prohibitions
General Requirement
Visa may permanently prohibit a Principal Member and its agents from providing services associated with Visa Products for good cause, as specified in the Visa International By-Laws and Regional Board Delegations, Section 2.17.
1.15.E.2 1.15.E.2.a
Misrepresentation
An agent must not present itself to prospective Cardholders and Merchants under any other Trade Name except the one registered with Visa on the Non-Member Agent Registration (Exhibit 5D). An agent must not present itself as, or appear to be, a Member of Visa.
1.15.E.2.b
1.15.F.1 1.15.F.1.a
General Requirements
A Member using a Processor that is not a Member of Visa must both:
Ensure that the non-Member Processor completes and returns to Visa a VisaNet Letter
of Agreement (Exhibit 5A)
Complete and return to Visa a VisaNet Processor Registration and Designation (Exhibit 5C)
1.15.F.1.b
Visa may require a Members agent or independent contractor to enter into an agreement directly with Visa prior to the delivery of any of the following:
V.I.P System software . BASE II software A VisaNet Access Point

1.15.F.2
Agreement Terms
The agreement may specify terms and conditions for use of software or equipment that Visa determines necessary to protect its proprietary rights. This provision does not require Visa to agree to this type of arrangement, nor does it give any agent or independent contractor the right to use VisaNet.
1.15.G
Marketing Materials
A Member must ensure that its agent:
Uses only marketing materials approved by the Member Ensures that all marketing materials displaying Visa-Owned Marks also include the Member
name, which must be more prominent and in a larger font than that of the agent Is prominently identified on the marketing materials as an agent or representative of the Member
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General Regulations
1.15.F
Agreements with Visa
Chapter 1
General Regulations
1.16
VISAVUE SOLUTION SERIES AND VISA VUE ADVANTAGE

The VisaVue Solution Series and Visa Vue Advantage are optional services that provide Members with reports based on their VisaNet Transaction data.
1.16.A
Participation Requirements
Member participation is at the sole discretion of Visa. Visa reserves the right to:
Limit participation Impose conditions on use Unilaterally discontinue the service at any time
1.16.B
Confidentiality
This section specifies confidentiality requirements for subscribing to the VisaVue Solution Series and to Visa Vue Advantage.
Information provided to a Member is proprietary and for the sole use of the participating
Member. It must not be shared with third parties, directly or indirectly, except as provided in the Visa International Operating Regulations. A Member must not disclose VisaVue Solution Series or Visa Vue Advantage information, other than the Members own data, or any other information associated with the service, to third parties, unless permitted in the Visa International Operating Regulations or otherwise authorized by Visa
General Regulations
1.17
COMMERCIAL SOLUTIONS DATA AND REPORTING SERVICES

A Member or a Members client wishing to participate in any of the Visa Commercial Solutions Data and Reporting Services must comply with the Terms of Use and Term and Conditions documents for such services.
1-46
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**CONFIDENTIAL**
Chapter 2 Summary
Risk Management
INTRODUCTION GENERAL SECURITY REQUIREMENTS Investigations Member Responsibilities Investigation Requirements Investigative Assistance Member Responsibilities Payment for Investigative Services Lost or Stolen Card Reports Member Responsibility Reimbursement Recovered Cards Card Recovery Notification of Card Recovery Notification of Recovered Counterfeit Cards Rewards Paid by Acquirer Table 2-1 Handling Fee Account and Transaction Information Security Overview Loss or Theft of Account or Transaction Information Investigations Non-Compliance PIN Security Self-Audit Requirements PIN Security Non-Compliance Penalty for Member Failure to Complete Security Self-Audit or Annual Certification, or Respond to Non-Compliance Notification Counterfeit Losses Responsibility for Counterfeit Transactions Responsibility for Misencoded Visa or Visa Electron Cards Issuer or Owner Identification VISA RIGHTS AND RESPONSIBILITIES Inspections Member and Agent Premises Approved Manufacturer and Third Party Personalizer Premises 2-11 2-11 2-11 Rewards for Recovered Cards 2-5 2-5 2-5 2-6 2-6 2-6 2-6 2-6 2-6 2-7 2-7 2-7 2-8 2-8 2-8 2-8 2-8 2-8 2-9 2-9 2-9 2-10 2-10 2-10 2-10 2-11 2-11
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2-1
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2-7
Chapter 2 Summary
Risk Management
Audits Card Manufacturer and Third Party Personalizer Certification Certification Quality Control Responsibility to Issuer Shipping and Storage of Visa Cards and Visa Electron Cards Corporate Risk Reduction Procedures Visa Rights Member and Agent Responsibilities RISK MANAGEMENT SERVICES Card Recovery Bulletin Service Overview Availability Bulletin Creation Table 2-2 Card Recovery Bulletin Regions Regional Card Recovery File Effective Dates Recovered Card Procedures Fees Card Verification Service Issuer Participation Acquirer Requirements Visa Responsibility Exception File Service Overview Updates PIN Verification Service Overview Issuer Participation in the PIN Verification Service Positive Cardholder Authorization Service Risk Identification Service Acquirer Responsibilities Suspect Activity Fraud Activity High-Risk Merchant Designation Risk Identification Service Chargeback High-Frequency Loss Areas or Categories Visa Rights Issuer Rights and Responsibilities Acquirer Rights and Responsibilities Appeal
2-11 2-12 2-12 2-12 2-12 2-12 2-12 2-12 2-13
2-13 2-13 2-13 2-14 2-14 2-14 2-14 2-14 2-15 2-15 2-15 2-15 2-15 2-15 2-15 2-15 2-16 2-16 2-16 2-16 2-16 2-16 2-17 2-17 2-17 2-17 2-17 2-18 2-18 2-18 2-18
Risk Management
2-2
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**CONFIDENTIAL**
Chapter 2 Summary
Risk Management
Global Merchant Chargeback Monitoring Program Criteria Chargeback Handling Fees Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk Visa Rights Acquirer Monitoring Program Program Criteria Acquirer Non-Compliance Investigations or Onsite Reviews Visa Anti-Money Laundering Program Visa Anti-Money Laundering Program Requirements Visa Anti-Money Laundering Program Compliance
2-19 2-19 2-19 2-19 2-20 2-20 2-20 2-20 2-20 2-21 2-21 2-21
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Risk Management
Risk Management
2-4
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Chapter 2
Risk Management
2.1
INTRODUCTION
This chapter specifies risk management security requirements, and describes the Visa risk management services. General security requirements include:
Investigations Investigative assistance Reports of Lost or Stolen Visa Cards and Visa Electron Cards Recovered Visa Cards and Visa Electron Cards Account and Transaction Information Security Counterfeit Losses
The Visa risk management services include the:
2.2
GENERAL SECURITY REQUIREMENTS

This section specifies Member rights and responsibilities for the security of Visa Cards and Visa Electron Cards. A Member must employ or retain qualified personnel to support the requirements specified in the Member Fraud Control Manual.
2.2.A
2.2.A.1
Investigations
A Member must conduct a thorough investigation of suspected or confirmed fraud or laundering on a Cardholder account.
2.2.A.2
Investigation Requirements
Visa may require a Member to conduct an additional investigation. If required, a Member must:
Cooperate fully with Visa Provide access to the premises involved in the investigation Provide access to all applicable records
1.
This service does not apply to Proprietary Cards bearing the Plus Symbol.
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Risk Management
Card Recovery Bulletin Service1 Card Verification Service1 Exception File Service PIN Verification Service Positive Cardholder Authorization Service Positive Authorization Capacity Management Service Risk Identification Service1
Chapter 2
Risk Management
2.2.B
2.2.B.1
Investigative Assistance
A Member must assist other Members with an investigation of fraudulent activity with a Visa Card or Visa Electron Card by performing tasks such as:
Interviewing Merchants, Cardholders, suspects, witnesses, and law enforcement personnel Obtaining handwriting samples, photographs, fingerprints, and any other similar physical
evidence
Recovering lost, stolen, or Counterfeit Visa Cards or Visa Electron Cards Providing information to proper authorities for the possible arrest of suspects, at the Issuers
request
Performing any other reasonable investigative assistance

2.2.B.2 2.2.B.2.a
Payment for Investigative Services
A Member that requests investigative services of other Members must pay an investigative service fee, as specified in Section 8.5. A Member that performs investigative services for other Members must prepare an itemized statement for the Member requesting the services.
2.2.B.2.b
2.2.C
2.2.C.1

Member Responsibility
A Member must, on behalf of other Members, both:
Accept a report from a Cardholder or his designated representative of either a:

- Lost or stolen Visa Card, Visa Electron Card, or Visa Horizon Card - Compromised or fraudulently used Virtual Account Notify the Issuer within 2 hours, at the Issuers expense
2.2.C.1.a
Risk Management
2-6
A Member must do all of the following:
Provide the Issuer with the information required on the Lost or Stolen Card Report (Exhibit 1A)
within 2 hours of the initial Cardholder notification If an incomplete Account Number is provided, supply the Issuer with the address and telephone number where the Cardholder may be contacted for the next 2 business days Notify the Visa International Service Center if unable to establish contact with the Issuer within 2 hours of the initial Cardholder notification
2.2.C.1.b
If a Cardholder requests an Emergency Replacement Card or Emergency Cash Disbursement, the report must include both the:
Address and telephone number where a Member may contact the Cardholder during the
following 2 business days
Emergency Cash Disbursement amount requested, if applicable

2.2.C.2
Reimbursement
A Member may collect a handling fee, plus telecommunication charges, as specified in Table 8-19.
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2.2.D
2.2.D.1 2.2.D.1.a
Recovered Cards
Card Recovery
One of the following may recover a Visa Card or Visa Electron Card and return it to a Member:
A Merchant A local law enforcement agency One of the Members employees

2.2.D.1.b
An Acquirer must ensure that its Merchants understand and comply with the requirements for recovery of a Visa Card or Visa Electron Card as specified in Section 5.6.A.
Notification of Card Recovery
2.2.D.2 2.2.D.2.a
A Member that receives a recovered valid or counterfeit Visa Card or Visa Electron Card must advise the Issuer of the recovery circumstances by the end of the next business day after receiving the Card. A Member must send the following to the Issuer on the Input Date of the fee collection, but no later than 5 business days, after the Visa Card or Visa Electron Card is recovered:
2.2.D.2.b
For a recovered Card without a Chip, the Card cut horizontally so as not to damage the
Magnetic Stripe, hologram, or embossed or printed Account Number (if applicable)
For a recovered Chip Card, so as not to damage the Chip, the Member must either:
- Punch a hole through the middle of the Magnetic Stripe to make it unreadable - Cut away the corner of the Card at the opposite end of the Chip. A corner cut must be at a 45-degree angle and extend approximately 25mm (1 inch) from the corner of the Card. Recovered Card Advice (Exhibit 1E) specifying the recovery reasons, such as: - Listed on Card Recovery Bulletin - Authorization Response to routine Authorization Request - Authorization Response to referral call - Inadvertently left by Cardholder
2.2.D.3 2.2.D.3.a
Notification of Recovered Counterfeit Cards
An Issuer that receives a Counterfeit Visa Card or Visa Electron Card must send the following to Visa:
For a recovered Card without a Chip, the Card must be cut horizontally so as not to damage
the Magnetic Stripe, hologram, or embossed or printed Account Number (if applicable)
For a recovered Chip Card, so as not to damage the Chip, the Member must either:
- Punch a hole through the middle of the Magnetic Stripe to make it unreadable - Cut away the corner of the Card at the opposite end of the Chip. A corner cut must be at a 45-degree angle and extend approximately 25mm (1 inch) from the corner of the Card. Recovered Counterfeit Card Notification (Exhibit 1F) specifying the recovery reasons, such as: - Listed on Card Recovery Bulletin - Printed digits differ from embossed digits
2.2.D.3.b
Visa may grant exceptions to the above if the recovered Counterfeit Visa Card or Visa Electron Card, has been identified as evidence in a legal proceeding.
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2.2.D.4 2.2.D.4.a
Rewards Paid by Acquirer
An Acquirer must ensure that the minimum reward of US $25, or local currency equivalent, is paid to the Merchant that made the recovery, as specified in Section 2.2.D.4.c. The Acquirer need not pay a reward for Visa Cards or Visa Electron Cards that are:
2.2.D.4.b
Expired Recovered at an ATM or Unattended Acceptance Terminal Inadvertently left at a Merchant Outlet
2.2.D.4.c
If an Acquirer pays rewards to its tellers for the recovery of Visa Cards or Visa Electron Cards as specified in Section 2.2.D.4.c, it may collect the reward amount from the Issuer. Table 2-1 Rewards for Recovered Cards
Paid To
Merchant Teller/Disbursing Member
Amount
US $25 - $150 US $0 - $150
2.2.D.5
Handling Fee
The Acquirer may collect a handling fee, as specified in Section 8.4.B, whether or not the Merchant is entitled to a reward.
2.2.E
2.2.E.1
Account and Transaction Information Security

Overview
Risk Management
2-8
A Member must:
Maintain all materials or records in any form that contain account or Transaction Information
in a safe and secure manner with access limited to authorized personnel, as specified in the Account Information Security Standards Ensure that agreements and contracts with agents and Merchants must clearly establish their responsibilities to meet Visa standards, liabilities for failure to meet the standards, and allow for inspections by the Member or Visa Ensure that all agents and Merchants with access to account or Transaction Information comply with the Account Information Security Standards Upon request, certify to Visa that agents and Merchants are in compliance with the conditions specified in the Account Information Security Standards
2.2.E.2 2.2.E.2.a
Loss or Theft of Account or Transaction Information
A Member must immediately report the suspected or confirmed loss or theft, including loss or theft by one of its agents or Merchants, of any material or records that contain account or Transaction Information, as specified in the Member Fraud Control Manual.
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2.2.E.2.b
The Member must report the loss or theft to Visa security by telephone, fax, or telex. The report must contain, to the extent possible, all of the following:
Issuer name Form, number, and range of account information missing Specific Account Numbers missing Type of account information on missing material Pertinent details about the loss or theft and ensuing investigation Contact name and telephone number for additional information Name and telephone number of person reporting the loss or theft
2.2.E.3 2.2.E.3.a
Investigations
A Member must conduct a thorough investigation of the suspected or confirmed loss or theft of account or Transaction Information, as specified in the Member Fraud Control Manual. Visa reserves the right to conduct security inspections at any agent or Merchant location that displays excessive Fraud Activity. A Member or its agent, or a Merchant must cooperate fully with Visa, which may require additional investigation. This cooperation includes providing access to the premises and to all pertinent records.
Non-Compliance
2.2.E.3.b
2.2.E.3.c
2.2.E.4
2.2.E.5 2.2.E.5.a
PIN Security Self-Audit Requirements
An Acquirer or its agent processing PINs for Visa Transactions must comply with the security requirements specified in the PIN Security Requirements manual, which is part of the PIN Security manual. See Section 1.5.D.6 for penalties for failure to comply. Every 36 months, on a due date to be predetermined by Visa, an Acquirer or its agent must complete and return to Visa:
2.2.E.5.b
The PIN Security Requirements Self-Audit form located in Appendix C of the PIN Security
Requirements manual, which is part of the PIN Security manual
The PIN Security Requirements Self-Audit Compliance Statement located in Appendix B of

the PIN Security Requirements manual, which is part of the PIN Security manual
If required, the PIN Security Requirements Self-Audit Exception Form located in Appendix B
of the PIN Security Requirements manual, which is part of the PIN Security manual
2.2.E.5.c
In each of the two interim years, on the same predetermined due date, an Acquirer or its agent must complete and return to Visa:
The PIN Security Requirements Self-Audit Compliance Statement located in Appendix B of

the PIN Security Requirements manual, which is part of the PIN Security manual
If required, the PIN Security Requirements Self-Audit Exception Form located in Appendix B
of the PIN Security Requirements manual, which is part of the PIN Security manual
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Risk Management
If Visa determines that a Member, its agent, or a Merchant has been deficient or negligent in securely maintaining the account or Transaction Information or reporting or investigating the loss of this information as specified in this section, Visa may fine the Member, as specified in Section 1.5.D, or require the Member to take immediate corrective action.
Chapter 2
Risk Management
2.2.E.5.d
An Acquirer or its agent processing Transactions for Visa must perform self-audits and be certified annually, as specified in the Account Information Security Standards. Penalties for failure to comply will be determined by the applicable Regional Office. Visa may conduct an investigation or onsite review of an Acquirer or its agent to verify information contained in any of the self-audits.
PIN Security Non-Compliance
2.2.E.5.e
2.2.E.6 2.2.E.6.a
An Acquirer that fails to respond within 30 calendar days of receipt of a non-compliance Notification, following an onsite inspection for PIN security violations, may be fined or have its certification suspended until the response has been received and acknowledged by the applicable Regional Office. An Acquirer that provides an action plan in response to a Notification but does not perform its commitments, must post a performance bond or escrow US $100,000 until either:
2.2.E.6.b
Compliance is confirmed by Visa International Risk Management Acquirer certification is suspended

2.2.E.6.c 2.2.E.7
If Acquirer certification is suspended, the Acquirer may forfeit the posted or escrowed amount.
Penalty for Member Failure to Complete Security Self-Audit or Annual Certification, or Respond to Non-Compliance Notification
An Acquirer is subject to the fines specified in Section 1.5.D.6 if it fails to comply with Section 2.2.E.5.
Risk Management
2-10
2.2.F
2.2.F.1
Counterfeit Losses
Responsibility for Counterfeit Transactions
Visa assigns liability to the Issuer or Acquirer for counterfeit Transactions, based on the following priorities in the order shown:
The Acquirer, if the Merchant identified on a Risk Identification Service Chargeback Exception
Report contributed to the origination of the Counterfeit Transaction Receipt
The Acquirer first receiving the Counterfeit Transaction Receipt, if the BIN is not assigned
to a Member The Acquirer that submitted the Transaction into Interchange, if an Authorization was required and not obtained, as specified in Section 5.2.E, or the Account Number encoded on the Magnetic Stripe of a Visa Card or Visa Electron Card was authorized but was different than the embossed or printed Account Number submitted into Interchange The Issuer identified by the manufacturer product information printed on the reverse side of the Visa Card or Visa Electron Card or under the signature panel or Magnetic Stripe, if the counterfeit Visa Card or Visa Electron Card was recovered and resulted from either the loss or theft of an unembossed and unencoded Visa Card or unencoded Visa Electron Card bearing the Visa Program Marks The Issuer, if its BIN appears on the Counterfeit Transaction Receipt or the BASE II Clearing Record for the counterfeit Transaction
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2.2.F.2
Responsibility for Misencoded Visa or Visa Electron Cards
Visa assigns liability for payment of Transaction Receipts resulting from the use of a Misencoded Visa Card or Visa Electron Card as follows:
To the Acquirer that received the Transaction Receipt, if the Misencoded Visa Card bears a
BIN that was not assigned to a Member. The Acquirer is liable until both: - The Misencoded Visa Card or Visa Electron Card is recovered - Visa identifies the Issuer that ordered its manufacture To the Issuer to which the BIN is assigned, if an Acquirer receives a Misencoded Visa Card or Visa Electron Card bearing a valid BIN but an invalid Account Number. The Issuer is liable both: - If the Acquirer presents the Transaction Receipt within 180 calendar days of the Transaction Date - Until the Issuer that ordered the manufacture of the Visa Card or Visa Electron Card is identified
2.2.F.3 2.2.F.3.a
Issuer or Owner Identification
Visa identifies the Issuer that ordered the manufacture of the Visa Card or Visa Electron Card by either the name printed on the Visa Card or Visa Electron Card or the manufacturer product information printed in one of the following areas:
On the back of the Visa Card or Visa Electron Card Under the signature panel Under the Magnetic Stripe
2.2.F.3.b
There is no time limit on a Members right to reassign liability to the Issuer under this section.
2.3
VISA RIGHTS AND RESPONSIBILITIES

This section specifies the rights and responsibilities of Visa to its Members for risk management and security.
2.3.A
2.3.A.1
Inspections
Member and Agent Premises
Visa may inspect the premises of a Member or its agents or Merchants at any time and charge the Member a fee for this inspection.
2.3.A.2
Approved Manufacturer and Third Party Personalizer Premises
Visa may audit and review the premises of an Approved Manufacturer or Third Party Personalizer without notice at any time and request a production-run sample of both:
Visa Cards or Visa Electron Cards Security features of Visa Cards or Visa Electron Cards
2.3.B
Audits
Visa may audit the records and procedures of any Issuer, including, but not limited to, shipping and storage security procedures. For Visa Corporate and Visa Purchasing Card Issuers, Visa may also audit the records and procedures of its multinational programs.
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2.3.C
2.3.C.1 2.3.C.1.a
Card Manufacturer and Third Party Personalizer Certification

Certification
Visa will certify and register as Approved Manufacturer of Visa Cards or Visa Electron Cards, a manufacturer that complies with Section 3.11.A and Security Standards for Vendors. Visa will certify and register a Third Party Personalizer that complies with Section 3.11.A and the Visa Card Personalization Agreement.
Quality Control
2.3.C.1.b
2.3.C.2 2.3.C.2.a
Visa will monitor and inspect the security and quality control procedures of each Approved Manufacturer and Third Party Personalizer. Visa may revoke certification of any of the following entities, if it violates the terms and conditions of the security agreement:
2.3.C.2.b
Visa Card or Visa Electron Card manufacturer Third Party Personalizer

2.3.C.3
Responsibility to Issuer
Visa will supply, upon Issuer request, a list of Approved Manufacturers and their certified Visa Card products or Visa Electron Program products.
2.3.D
Shipping and Storage of Visa Cards and Visa Electron Cards

Visa may audit the shipping and storage security procedures of any Issuer issuing Visa Cards or Visa Electron Cards.
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2.3.E
2.3.E.1 2.3.E.1.a 2.3.E.1.b
Corporate Risk Reduction Procedures

Visa Rights
Visa may implement any provision in Section 2.3.E.2 to protect the Visa payment system. Visa is not obligated to take actions to protect any Member, Merchant, or Cardholder from financial injury. The right of Visa to limit or terminate a Members agreement with a Merchant or an agent must be acknowledged in each Merchant and agent agreement.
2.3.E.1.c
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2.3.E.2
Member and Agent Responsibilities
Upon receipt of instructions imposing conditions, as specified in Section 2.17 of the Visa International By-Laws and Regional Board Delegations, a Member or agent must implement risk reduction measures that may include, but are not limited to, the following:
Prohibiting or limiting any of the following actions:

- Issuing new or reissued Cards - Signing or re-signing Merchants - Using any independent sales organizations Blocking the Authorization of Cardholder Transactions or prohibiting Acquirers from obtaining Authorization for Transactions on behalf of certain Merchants Terminating some or all Merchants that either: - Conduct Transactions where the Cardholder is not present or where goods or services are to be delivered after the Transaction Date - Receive a volume of Chargebacks that substantially exceeds the system average Pledging collateral to secure a Members or agents obligations and reimbursement to Visa for any expenses incurred ensuring compliance Redirecting Settlement funds to avoid potential losses, as specified in Section 6.4.B.2, including, but not limited to: - Rerouting Settlement funds around the financial institution that normally holds the Members or agents funds - Holding funds to ensure the correct application of Cardholder funds - Holding funds for the payment of Merchants - Holding funds for the future payment of Chargebacks - Withholding funds for the purpose of obtaining collateral or meeting other Member obligations - Prohibiting or limiting a Members right to sponsor Participant Members Requiring a Member to change one or more of its designated agents
2.4
2.4.A
2.4.A.1 2.4.A.1.a
RISK MANAGEMENT SERVICES

This section describes the services that Visa offers to Members to support risk management.

Overview
The Card Recovery Bulletin Service both:
Identifies blocked Account Numbers and BINs for which an Issuer wants the Visa Cards
recovered
Enables Merchants to complete Transactions that do not otherwise require Authorization

2.4.A.1.b
Visa publishes both the Card Recovery Bulletin and an electronic Regional Card Recovery File that list the Account Numbers and BINs of Visa Cards for pick up outside of the U.S.A. Region.
Availability
2.4.A.2
The Card Recovery Bulletin Service is available in each of the Card Recovery Bulletin Regions, as specified in Table 2-2.
SEE ALSO:
Card Recovery Bulletin Users Guide Visa Interchange Directory
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Chapter 2
Risk Management
2.4.A.3
Bulletin Creation
An Issuer must not exercise Card Recovery Bulletin Chargeback rights for either of the following Transactions:
Below-Floor Limit Transactions not listed in the appropriate Card Recovery Bulletin Chip-initiated offline-authorized Transactions
Table 2-2 Card Recovery Bulletin Regions
Areas Included
Not included in Card Recovery Bulletin U.S.A. Asia-Pacific Central and Eastern Europe, Middle East, and Africa Canada European Union Latin America and Caribbean
Visa Regions
0 1-9 A B C E F
2.4.A.4 2.4.A.4.a
Regional Card Recovery File
A Member that converts the Regional Card Recovery File to magnetic tape or paper must receive prior written consent from Visa. Visa waives this requirement if the Member reproduces all proprietary and confidential and Copyright notices in the magnetic tape or paper copy. If a Merchant or an Acquirer converts the Regional Card Recovery File to paper, it may use an Account Number only to verify Visa Cards for Transactions that do not require Authorization, as specified in Section 5.2.E.
Effective Dates
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2-14
2.4.A.4.b
2.4.A.5
The Card Recovery Bulletin becomes effective on Saturday of the publication week and remains valid until the next editions effective date. At its discretion, Visa may adjust the effective dates both:
For countries within a given Card Recovery Bulletin Region If circumstances interfere with timely production and distribution
If Visa adjusts the effective dates, both:
The preceding edition is valid until the new bulletin is distributed and becomes effective
for each country
Visa will notify Members with Card Recovery Bulletin Service in the affected area
2.4.A.6 2.4.A.6.a
Recovered Card Procedures
A Merchant must use reasonable, peaceful means to retain all Visa Cards and Visa Electron Cards listed in the Card Recovery Bulletin. An Acquirer must return recovered Visa Cards and Visa Electron Cards to the Issuer.
2.4.A.6.b
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2.4.A.6.c
An Issuer must pay a reward for a recovered Visa Card or Visa Electron Card and reimburse the Acquirer for handling the recovered Card.
SEE ALSO:
Section 2.2.D
2.4.A.7
Fees
A non-US Issuer pays a fee to the U.S.A. Region for each Pickup, Decline, or Referral Response issued at a Merchant Outlet located in the U.S.A. Region, as specified in Chapter 8, "Fees."
2.4.B
Card Verification Service

All Members must participate in the Card Verification Service.
Issuer Participation
2.4.B.1 2.4.B.1.a 2.4.B.1.b
An Issuer must be capable of receiving the POS Entry Mode code values of 05, 90, or 95. All Cards must be encoded with the Card Verification Value, as specified in the Payment Technology Standards Manual. At the Issuers option, the Cardholder Verification Value contained in the Magnetic-Stripe Image (track 2 equivalent data) on the Chip (Chip Card Verification ValueiCVV) may differ from the Card Verification Value encoded on the Cards Magnetic Stripe.
Acquirer Requirements
2.4.B.1.c
2.4.B.2
2.4.B.3
Visa Responsibility
An Issuer may have Visa verify the Card Verification Value in all Authorization Requests, or may elect to verify the Card Verification Value itself.
SEE ALSO:
Payment Technology Standards Manual
2.4.C
2.4.C.1 2.4.C.1.a
Exception File Service

Overview
An Authorizing Processor that wishes to participate in the Exception File service must notify Visa in writing at least 90 calendar days prior to implementation.
Updates
2.4.C.2 2.4.C.2.a
An Issuer must add an Account Number to the Exception File if:
A Visa Card or Visa Electron Card was reported lost, stolen, or counterfeit, and must be
recovered Authorization must always be denied to this Account Number Authorization must always be granted to this Account Number Issuer-defined Authorization limits apply to this Account Number The Acquirer must contact the Issuer to obtain Authorization for this Account Number
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Risk Management
An Acquirer must ensure that its Merchant Card acceptance terminal transmit the entire unaltered contents of the Magnetic Stripe data or be subject to a Chargeback, as specified in Section 4.4.B.1.b.
Chapter 2
Risk Management
2.4.C.2.b
An Issuer must update the Exception File with the following information to ensure the accuracy of the Exception File records:
Account Number Authorization Response Purge date of the record Card Recovery Bulletin Region where the Visa Account Number should be published, if
applicable
SEE ALSO:
Card Recovery Bulletin Users Guide VisaNet Manuals

2.4.D
2.4.D.1 2.4.D.1.a
PIN Verification Service

Overview
The PIN Verification Service is a Visa service that verifies the Cardholders PIN in an Authorization Request. Visa provides the PIN Verification Service to Members upon written request submitted at least 90 calendar days prior to implementation.
Issuer Participation in the PIN Verification Service
2.4.D.1.b
2.4.D.2
An Issuer may choose to use the service either:
As a full-time service for all Authorization Requests that include a PIN If the Issuer is unavailable or unable to respond within the time required by the assured
Transaction response parameters
SEE ALSO:
VisaNet Manuals
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2-16
2.4.E
Positive Cardholder Authorization Service

An Issuer must select minimum Activity File Parameters for all Transactions, including T&E Transactions, as specified in the VisaNet Manuals.
SEE ALSO:
VisaNet Manuals
2.4.F
Risk Identification Service

This section describes the Risk Identification Service and specifies Visa, Issuer, and Acquirer responsibilities related to it.
SEE ALSO:
Visa Risk Identification Service Users Guide
2.4.F.1 2.4.F.1.a
Acquirer Responsibilities
Visa sends the Acquirer an advice when excessive fraud and risk activities are generated. The Acquirer must take certain actions upon receiving the Risk Identification Service Notifications, alerts, or warnings, as specified in the Visa Risk Identification Service Users Guide.
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2.4.F.2 2.4.F.2.a
Suspect Activity
The Acquirer must respond to a Suspect Activity Warning as specified in the Visa Risk Identification Service Users Guide. Failure to respond will result in the designation of the Merchant Outlet as a High-Risk Merchant. If abnormally high Suspect Activity occurs at a Merchant Outlet, Visa may require the Acquirer to do one or more of the following:
2.4.F.2.b
Establish a Zero Floor Limit at the Merchant Outlet Identify all Transactions with the appropriate Risk Identification ServiceMerchant indicator in
the BASE II record, as specified in BASE II Record Requirements (Exhibit 2L)
Install a terminal at the Merchant Outlet to transmit the full, unaltered contents of the
Magnetic Stripe or the Magnetic-Stripe Image on the Chip in the Authorization Request
2.4.F.3 2.4.F.3.a
Fraud Activity
An Issuer must report Fraud Activity to Visa through VisaNet when either a:
Fraudulent User has obtained the Card or Account Number Card was obtained through misrepresentation of identification or financial status
2.4.F.3.b
The Acquirer must respond to a Fraud Activity Warning as specified in the Visa Risk Identification Service Users Guide. Failure to respond to the Fraud Activity Warning will result in the designation of the Merchant Outlet as a High-Risk Merchant.
2.4.F.3.c
Establish a Zero Floor Limit at the Merchant Outlet Identify all Transactions with the appropriate Risk Identification Service Merchant indicator in
the BASE II record, as specified in BASE II Record Requirements (Exhibit 2L) Install a terminal at the Merchant Outlet to transmit the full, unaltered contents of the Magnetic Stripe or Chip in the Authorization Request
2.4.F.4
High-Risk Merchant Designation
A Merchant designated by Visa as a High-Risk Merchant is subject to Chargebacks for all Fraud Activity that occurs on or after the date of designation, as specified in Section 2.4.F.5.
2.4.F.5 2.4.F.5.a
Risk Identification Service Chargeback
Failure by the Acquirer to take appropriate action against a Merchant identified for Suspect Activity, as specified in Section 2.4.F.2, may result in a Risk Identification Service Chargeback. Fraud Activity Transactions that occur at a designated High-Risk Merchant within a 90 calendar-day period are eligible for the Risk Identification Service Chargeback.
High-Frequency Loss Areas or Categories
2.4.F.5.b
2.4.F.6 2.4.F.6.a
Visa may designate certain geographic areas and Merchant categories where unusually high fraud losses have occurred as high-frequency loss areas or categories.
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Risk Management
If required by Visa, an Acquirer with abnormally high numbers of Fraud Activity at a Merchant Outlet must do one or more of the following:
Chapter 2
Risk Management
2.4.F.6.b
For high-frequency loss areas, Visa may require more stringent loss control measures than those specified in the Visa Risk Identification Service Users Guide and may waive the parameters that would normally qualify a Merchant as a High-Risk Merchant.
Visa Rights
2.4.F.7 2.4.F.7.a
Upon identification of a High-Risk Merchant, Visa grants Chargeback rights to the Issuer, as specified in Section 2.4.F.5. Each Regional Board may establish additional procedures to administer the Risk Identification Service to its Visa Region, as appropriate. An Acquirer may be assessed Risk Identification Service program fees as determined by its Regional Board. If the Acquirer fails to comply with the Risk Identification Service requirements, Visa may assess fines and penalties.
Issuer Rights and Responsibilities
2.4.F.7.b
2.4.F.7.c
2.4.F.7.d
2.4.F.8
An Issuer may exercise Risk Identification Service Chargeback rights within 45 calendar days of the Issuer Risk Identification Service Chargeback Exception Report date, as specified in Volume IIDispute Resolution Rules, Chargeback Reason Code 93.
2.4.F.8.a
The Issuer may charge back a Transaction originating at a High-Risk Merchant as a Risk Identification Service Chargeback if the Fraud Activity Transaction both:
Appears on an Issuer Risk Identification Service Chargeback Exception Report (see

Volume IIDispute Resolution Rules, Chargeback Reason Code 93)
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2-18
Has not previously been successfully charged back

2.4.F.8.b
The Issuer may exercise other Chargeback rights if both the:
Merchant did not obtain an Authorization Code Risk Identification Service identifier in the special condition indicator field of the BASE II
record was 1 or 3
2.4.F.9
Acquirer Rights and Responsibilities
If Visa notifies an Acquirer of suspicious Merchant activity, Visa may require the Acquirer to take action against the Merchant. The Acquirer must comply with the requirements specified in the Visa Risk Identification Service Users Guide and BASE II Record Requirements (Exhibit 2L).
2.4.F.10 2.4.F.10.a
Appeal
An Acquirer must comply with all Visa requirements. If it believes that these requirements are unreasonable, the Acquirer may appeal to its Regional Board. The Acquirer must both:
Notify Visa of its intention to appeal on or before the effective date prescribed by Visa Prove to its Regional Board that these requirements are impractical or unwarranted
2.4.F.10.b 2.4.F.10.c
The decision of the Regional Board is final. An Acquirer may be assessed Risk Identification Service program fees as determined by its Regional Board.
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2.4.F.10.d
If the Acquirer fails to comply with the Risk Identification Service requirements, Visa may assess fines and penalties.
2.4.G
Global Merchant Chargeback Monitoring Program

Visa monitors International Transactions to identify Merchant Outlets that generate excessive Chargebacks in relation to International Transactions.
2.4.G.1
Criteria
A Merchant is placed in the Global Merchant Chargeback Monitoring Program if any of its Merchant Outlets meets or exceeds all of the following monthly performance activity levels for International Transactions:
100 Chargebacks, effective through 31 December 2003 100 Transactions, effective through 31 December 2003 200 Chargebacks, effective 1 January 2004 200 Transactions, effective 1 January 2004 2.5% ratio of Chargebacks to Transactions, effective through 31 December 2003 2.0% ratio of Chargebacks to Transactions, effective 1 January 2004
Visa may modify or create new monthly performance levels after evaluation of the programs success in identifying Merchants that adversely cause undue economic hardship or damage to the goodwill of the Visa system.
2.4.G.2
Chargeback Handling Fees
2.4.G.2.a
Visa assesses an Acquirer a Chargeback handling fee of US $100 for each International Chargeback received for each identified Merchant Outlet once the Merchant has been placed in the Global Merchant Chargeback Monitoring Program. If the Acquirer and Merchant have not implemented procedures to reduce Chargebacks, Visa may assess the Acquirer an increased Chargeback handling fee not exceeding US $200 for each International Chargeback received for its Merchant. Visa collects the Chargeback handling fee from the Acquirer, and disburses it to the Issuer initiating the Chargeback, less a US $30 administration fee, through the Visa Integrated Billing Statement.
Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk
2.4.G.2.b
2.4.G.2.c
2.4.G.3
2.4.G.3.a
A Merchant required to use one of the following Merchant Category Codes is considered high risk:
5962 Direct MarketingTravel-Related Arrangement Services 5966 Direct MarketingOutbound Telemarketing Merchants 5967 Direct MarketingInbound Telemarketing Merchants 7995 Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and
Wagers at Race Tracks
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This section specifies Chargeback handling fees associated with the Global Merchant Chargeback Monitoring Program.
Chapter 2
Risk Management
2.4.G.3.b
A Merchant is placed in the Global Merchant Chargeback Monitoring Program if any of its Merchant Outlets meets or exceeds all of the following monthly performance activity levels for International Transactions:
100 Chargebacks, effective through 31 December 2003 100 Transactions, effective through 31 December 2003 200 Chargebacks, effective 1 January 2004 200 Transactions, effective 1 January 2004 2.5% ratio of Chargebacks to Transactions, effective through 31 December 2003 2.0% ratio of Chargebacks to Transactions, effective 1 January 2004
2.4.G.3.c
Section 1.5.D.8 specifies the penalties per International Chargeback for Acquirers of Merchants identified as high risk placed in the Global Merchant Chargeback Monitoring Program.
Visa Rights
2.4.G.4
Visa may assess or suspend fees to accommodate unique or extenuating circumstances. Fees will no longer be assessed once the Merchant has met acceptable performance levels; however, fees may continue to be assessed, or a Merchant may be prohibited from participating in the Visa Program as specified in Table 1-7 or Section 4.12.N.2, if Visa determines that the Merchant is causing undue economic hardship to the Visa system as a result of high dispute volumes.
2.4.H
2.4.H.1
Acquirer Monitoring Program

Program Criteria
Visa monitors an Acquirer to determine disproportionate fraud-to-sales ratios.

2.4.H.2
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Acquirer Non-Compliance
An Acquirer exceeding 3 times the worldwide or regional fraud-to-sales ratio for more than one quarter will be considered non-compliant and may be subject, but not limited, to the following fines and penalties:
Monetary fines specified in the applicable Visa Regional Operating Regulations Temporary suspension of contracting with new Merchants Termination of membership Other fines or penalties
2.4.H.3 2.4.H.3.a 2.4.H.3.b
Investigations or Onsite Reviews
Visa may conduct an investigation or onsite review at the Acquirers expense. An Acquirer must cooperate fully with Visa in an investigation or onsite review and release any information to Visa upon request.
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2.4.I
Visa Anti-Money Laundering Program

Visa maintains an anti-money laundering program reasonably designed within the context of laws and regulations applicable to Visa to prevent the Visa system from being used to facilitate money laundering or the financing of terrorist activities.
2.4.I.1 2.4.I.1.a
Visa Anti-Money Laundering Program Requirements
Consistent with the legal and regulatory requirements applicable to a Member, a Member must implement and maintain an anti-money laundering program that is reasonably designed to prevent the use of the Visa system to facilitate money laundering or the financing of terrorist activities. A Member must cooperate with Visa in the administration of the Visa anti-money laundering program, including but not limited to the following:
2.4.I.1.b
Assisting Visa in guarding against Card issuance and Merchant acquiring in circumstances
that could facilitate money laundering or the financing of terrorist activities
Identifying circumstances of heightened risk and instituting policies, procedures, controls, or

other actions specified by Visa to address the heightened risk
Providing a copy of the Members anti-money laundering plan if requested by Visa Ensuring the adequacy of the applicable controls implemented by designated agents of the
Member
2.4.I.2
Visa Anti-Money Laundering Program Compliance
Implementation of additional policies, procedures, or controls Termination of a Merchant or Cardholder Agreement Termination of a Non-Member Agent agreement Termination of Visa membership Assessment of fines or penalties Other action that Visa in its sole discretion determines to take with respect to the Member or
the Members designated agent
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Risk Management
If Visa determines that a Member or the Members designated agent has failed to comply with any of the requirements specified in Section 2.4.I.1, Visa may, consistent with local law, impose conditions on or require additional actions of the Member or the designated agent, to prevent possible money laundering or financing of terrorist activities. These actions may include, but are not limited to, the following:
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Chapter 3 Summary
Issuer Requirements & Information
INTRODUCTION GENERAL REQUIREMENTS Visa Product Hierarchy Cardholder Agreements Card Specifications BIN Account Number Specifications General Requirements Table 3-1 Account Number Specifications Chip Card Requirements Expiration Date Standards General Requirements Issuing Requirements PIN Program Overview Participation Requirements Service Code Requirements PIN Verification Procedures Variances Penalties Issuers Right to Contest a Penalty Interchange Reimbursement Fees PAYMENT SERVICE STANDARDS Authorization Requirements General Requirements PIN Verification Procedures Assured Transaction Response Standards Chip Card Authorization Requirements International Automated Referral Service Referral Response and Approval Rate Standards Table 3-2 Table 3-3 Maximum Monthly Referral Rates Minimum Monthly Approval Rates 3-10 3-10 3-11 3-11 3-11 3-12 3-12 3-13 3-14 3-14 3-15 3-15 3-7 3-7 3-7 3-7 3-8 3-8 3-8 3-8 3-8 3-8 3-8 3-9 3-9 3-9 3-9 3-9 3-10 3-10 3-10 3-10
Authorization Limits T&E Mandatory Minimum Authorization Limits Fees
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Issuer Information
Chapter 3 Summary
Clearing and Settlement Requirements General Requirements Retrieval Request Rate Standards Reimbursement for Interchange Transactions Billing Currency Assistance to Acquirers in Obtaining Account Numbers GENERAL PROGRAM REQUIREMENTS Chip Card Issuers Overview Chip Card Technology Requirements Cardholder Verification Method Table 3-4 Cardholder Verification Method Requirements Cardholder Account Selection Post-Issuance Updates Issuer Liability Visa Secure Electronic Commerce General Participation Requirements 3-D Secure Participation Requirements 3-D Secure General Participation Requirements 3-D Secure Processing Requirements Global Co-branding Issuers General Requirements Participation Requirements Visa Card Product Options Authorization-Preferred Visa Card Issuers Unembossed Visa Card Issuers CONSUMER CARD PROGRAM REQUIREMENTS Visa Classic Card Issuers Visa Gold/Premier Card Issuers Overview Certification Core Services BIN Visa Infinite Card Issuers General Requirements BIN Spending Limit Authorization Requirements Table 3-5 Visa Infinite Card Allowable Decline and Referral Reasons Delinquent Accounts Global Support Services
3-15 3-15 3-15 3-15 3-15 3-15
3-16 3-16 3-16 3-16 3-17 3-18 3-18 3-19 3-19 3-19 3-19 3-19 3-20 3-20 3-20 3-21 3-21 3-21 3-21
3-22 3-22 3-22 3-22 3-23 3-23 3-23 3-23 3-24 3-24 3-25 3-25 3-25 3-26
Issuer Information
3-2
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Chapter 3 Summary
Marketing Support Visa Electron Issuers Overview General Requirements Participation Requirements BIN Card Specifications Instant Issue Cards Prepaid Card Issuer Requirements Visa Horizon Card Issuers Visa Horizon Card Issuer Participation Requirements Lost or Stolen Visa Horizon Cards Virtual Account Issuers General Requirements Issuer Requirements COMMERCIAL CARD PROGRAM REQUIREMENTS Visa Commercial Card Issuers General Requirements Certification BIN Core Feature Requirements Table 3-6 Core Services Table 3-7 Visa Commercial Card Mandatory Core Services Spending Limit Centralized Card Issuance to Multinational Companies General Requirements Issuance Requirements Certification BIN Participation Requirements Visa Distribution Program Issuers General Requirements BIN Fees and Dispute Resolution Fleet Service-Enhanced Visa Commercial Cards General Requirements BIN Reporting Requirements Issuer Liability Visa Commercial Card Core Feature Requirements Core Feature Descriptions
3-26 3-26 3-26 3-26 3-27 3-27 3-27 3-27 3-28 3-28 3-28 3-28 3-28 3-28 3-29
3-29 3-29 3-30 3-30 3-31 3-31 3-32 3-33 3-33 3-33 3-33 3-33 3-34 3-34 3-34 3-34 3-34 3-35 3-35 3-35 3-35 3-35 3-35 3-35
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3-3
Issuer Information
3-33
Chapter 3 Summary
CARDS BEARING THE PLUS SYMBOL Participation Requirements Account Number Specifications Acceptance of Proprietary Cards Bearing the Plus Symbol at Visa-Only ATMs VISA TRAVELMONEY ISSUERS General Requirements Overview BIN Transaction Processing Card Specifications VISA GLOBAL ATM PROGRAM REQUIREMENTS Participation Participation Requirements Cash Disbursement Limits Balance Inquiry Service Decline Fees Cash Disbursement Fees Custom Payment Service/ATM Program Non-Participation CUSTOMER SUPPORT SERVICES Introduction Issuer Requirements for Recurring Transactions Global Customer Assistance Services Table 3-8 Product Overview Global Customer Assistance Services Eligibility Requirements by 3-41 3-41 3-41 3-41 3-41 3-42 3-42 3-42 3-42 3-43 3-44 3-44 3-44 3-44 3-40 3-40 3-40 3-38 3-38 3-39 3-39 3-39 3-39 3-39 3-40 3-36 3-36 3-37 3-37 3-38 3-36 3-36 3-36
Lost/Stolen Card Reporting Service
Issuer Information
3-4
Member Responsibilities Cardholder Inquiry Service Emergency Cash Service and Emergency Card Replacement Service Overview Issuer Responsibilities Table 3-9 Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities Emergency Service Location Responsibilities Table 3-10 Overview Spending Limits on Stand-In Processing Accounts Visa Infinite Card Emergency Payment Authorization Service
15 May 2004
**CONFIDENTIAL**
Chapter 3 Summary
Issuer Responsibilities Chargeback Limitations Table 3-11 Prohibited Emergency Payment Authorization Chargeback Reason Codes Travelers Cheque Global Refund Service Member Responsibilities Global Refund Service Responsibilities Emergency Refund Location Responsibilities Additional Services Collision/Loss Damage Insurance Visa TravelMoney Cards CARD MANUFACTURE AND DELIVERY Card Manufacturer and Third Party Personalizer Certification Issuer Standards for Approved Manufacturers and Third Party Personalizers Issuer Contract with a Card Manufacturer Agent Registration Requirements Agent List Shipping Security Requirements Issuer Responsibility Shipping Methods Preparation for Shipment Shipping Procedures Missing or Damaged Shipment Loss or Theft of Cards Without Encoded Data or Visible Account Numbers Issuer Responsibility Loss or Theft Report Embossing, Printing, and Encoding Receipt and Storage Receipt of Cards Preparation for Mailing Delivery of Cards Security Provisions Preparation for Mailing Prevention of Theft Returned Cards RISK MANAGEMENT Risk Identification Service Fraud Activity Reporting Overview Fraud Activity Reporting Time Limits Non-Compliance
3-45 3-45 3-45 3-45 3-45 3-45 3-46 3-46 3-46 3-46
3-47 3-47 3-47 3-47 3-47 3-47 3-47 3-48 3-48 3-48 3-49 3-49 3-49 3-49 3-50 3-50 3-50 3-50 3-50 3-51 3-51 3-51 3-50
3-51 3-51 3-52 3-52 3-52
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Issuer Information
Chapter 3 Summary
Penalties Fraud-Related Chargebacks Lost or Stolen Card Reports Security Staff Responsibilities Terminal Risk Management Arrests
3-52 3-52 3-52 3-52 3-52 3-53
Issuer Information
3-6
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**CONFIDENTIAL**
Chapter 3
3.1
INTRODUCTION
This chapter specifies requirements for Issuer participation in the Visa, Visa Electron, Plus, and Visa TravelMoney Programs. These include standards for issuance and payment services, as well as Visa service requirements.
3.2
3.2.A
GENERAL REQUIREMENTS Visa Product Hierarchy

An Issuer must establish a premium product value hierarchy based on features, performance standards, and spending limits as follows1:
A Visa Platinum Card must be equal to or higher in value to a Cardholder than a Visa
Gold/Premier Card
A Visa Gold/Premier Card must have more value to a Cardholder than a Visa Classic Card A Visa Business Gold Card must have more value to a Cardholder than a Visa Business Card A Visa Corporate Gold Card must have more value to a Cardholder than a Visa Corporate Card
3.2.B
Cardholder Agreements
An Issuer must disclose in its Cardholder agreement that a Card must not be used for any unlawful purpose, including the purchase of goods or services, prohibited by local law applicable in the Cardholders jurisdiction.
3.2.C
Card Specifications
This section specifies the regulations with which Issuers must comply when issuing Visa Cards and Visa Electron Cards. Design specifications for Visa Cards, Visa Electron Cards, and Cards bearing the Plus Symbol must comply with Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications.
Design specifications for Visa TravelMoney Cards must comply with the Visa TravelMoney Product Guide.
3.2.D
BIN
A Principal or Associate must submit the following to Visa prior to issuing any Card bearing the requested BIN or acquiring a Merchant using the BIN, as specified in Section 1.7.A.1:
BIN License Agreement (Exhibit 4A) Visa Interchange Directory Update Form (Exhibit 4F)
1.
A variance to this requirement applies in the U.S.A. Region.
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Issuer Information
Design specifications for Visa Cash Cards must comply with Visa Cash Program Operating Regulations.
Chapter 3
3.2.E
3.2.E.1
Account Number Specifications

Table 3-1 lists the specifications for BIN and Account Number structures embossed, encoded, or printed on all Visa Cards and Visa Electron Cards issued after 31 December 1996. Table 3-1 Account Number Specifications
Specifications1
16-Digit2 4444Grouping (e.g., 4000-0012-3456-7899) First 6 Digits Same as BIN Modulus Ten Check-Digit
1. 2.
Requirements for All Visa Cards and Visa Electron Cards Issued After 31 December 1996
Required
Required Required
Refer to Chapter 10, Cards and Marks Requirements and the Visa International Card and Marks Specifications A variance to this requirement applies to a Member in Peru.
3.2.E.2
Chip Card Requirements
A Chip Card Issuer must ensure that:
A Visa or Visa Electron Payment Application when present on the Chip, either debit or credit,
must be the Account Number reflected in the Magnetic Stripe and, if applicable, displayed on the Card The Account Number identified in the Magnetic Stripe and, if applicable, displayed on the Card is the designated primary Account Number contained in the Chip When both a Visa and Visa Electron Payment Application are present on the same Chip, the Account Number of the Visa Payment Application must be the primary Account Number identified in the Magnetic Stripe and displayed on the Card
3.2.F
3.2.F.1
Expiration Date Standards

The expiration date must comply with the specifications in Chapter 10, "Card and Marks Requirements," the Visa International Card and Marks Specifications, and the Payment Technology Standards Manual.
3.2.F.2 3.2.F.2.a
Issuer Information
3-8
Issuing Requirements
The expiration date on a Visa Card or Visa Electron Card must not be more than 20 years from the date of issuance. The expiration date on an Instant Issue Card must not be more than 3 years from the date of issuance.2 When reissued, the Card must comply with the personalization requirements for unembossed Visa Cards or Visa Electron Cards, as specified in Section 10.13.
3.2.F.2.b
2.
A variance applies in the Asia-Pacific Region for Instant Issue unembossed Visa Cards.
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.2.F.2.c
The expiration date on a Visa Card, Visa Electron Card, or Card bearing the Plus Symbol must not be later than the expiration date of the Issuers Public Key, or any security feature containing an expiration date in a Chip, if one is present on the Card.
3.2.G
3.2.G.1
PIN Program
Overview
An Issuer must:
Make a PIN available to each Cardholder for use with a Card For a Prepaid Card bearing either the Visa Flag Symbol or Visa Electron Symbol, issue a PIN
upon Cardholder request
3.2.G.2
An Issuer must:
Notify each of its Cardholders of the available PIN and that he may either select his own PIN
or request that a PIN be issued
Comply with the Payment Technology Standards Manual Successfully complete certification testing to demonstrate its capability to perform PIN
Verification, or designate Visa to perform this function Select Stand-In Processing Issuer options pertaining to a Transaction for which a PIN is used
3.2.G.3 3.2.G.3.a
Service Code Requirements
A Visa Card Issuer may use all valid Service Codes, including 106 and 206, and the applicable Cardholder Verification Method on a Chip Card to communicate its PIN requirements at the Point-of-Transaction, as specified in both the:
EMV Integrated Circuit Card Specifications for Payment Systems Visa Integrated Circuit Card Specifications
3.2.G.3.b
A Visa Electron Issuer must use one of the valid Service Codes, and the applicable Cardholder Verification Method on a Chip Card, designated for Visa Electron Cards to communicate its Card acceptance policies, including PIN requirements at the Point-of-Transaction, as specified in the Payment Technology Standards Manual.
3.2.G.4
PIN Verification Procedures
An Issuer may, at its option, provide PIN Verification for each Transaction by itself or using the Visa PIN Verification Service, as specified in Chapter 2, "Risk Management."
If the Issuer performs PIN Verification, it must both:

- Install a direct computer interface to the V.I.P System . - Comply with requirements for PIN processing specified in the VisaNet Manuals If the Issuer uses the PIN Verification Service, it must comply with the Key Management Service procedures specified in the Payment Technology Standards Manual.
15 May 2004
**CONFIDENTIAL**
3-9
Issuer Information
3.2.G.3.c
Service Code requirements do not apply to Emergency Replacement Cards issued, as specified in Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications.
Chapter 3
3.2.G.5 3.2.G.5.a
Variances
Each Regional Board may, after review by the International Board, grant variances to Section 3.2.G.1, Section 3.2.G.2, and Section 3.2.G.3. An Issuer that is denied a variance may appeal the decision to the International Board.
Penalties
3.2.G.5.b 3.2.G.6
An Issuer is subject to fines and penalties, as specified in Section 1.5.D.2.

3.2.G.7 3.2.G.7.a
Issuers Right to Contest a Penalty
An Issuer may contest an assessed penalty by submitting evidence to its Regional Office that the penalty was not warranted. If an Issuer contests an assessed penalty because it may be eligible for a variance, as specified in Section 3.2.G.5, Visa will consider the opposition as a request for a variance and submit it to the Issuers Regional Board for resolution. If the Regional Board grants a variance,Visa will waive the assessed penalty. An Issuer may appeal a:
3.2.G.7.b
3.2.G.7.c 3.2.G.7.d
Regional Office decision to the appropriate Regional Board Regional Board decision to the International Board
3.2.H
Interchange Reimbursement Fees

A Cash Disbursement fee is paid by the Issuer to the Acquirer performing a Cash Disbursement, as specified in Chapter 8, "Fees."
3.3
PAYMENT SERVICE STANDARDS

This section specifies the payment service standard requirements for Issuer participation in the Visa and Visa Electron Programs.
3.3.A
3.3.A.1
Authorization Requirements
Issuer Information
3-10
3.3.A.1.a
An Issuer must provide Authorization services both:
For all of its Cardholders, using one of the following methods:

- Directly, as an Authorizing Processor - Through another Authorizing Processor - By other means approved by Visa 24 hours a day, 7 days a week for all of the following: - Visa Gold/Premier, Visa Infinite, and Visa Commercial Cardholders - Visa Electron Cardholders - Visa Classic Cardholders that request an ATM Cash Disbursement
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.3.A.1.b
The Issuer must provide Authorization Responses as specified in the VisaNet Manuals and:
Meet the assured Transaction response standards specified in Section 3.3.A.3 Participate in the International Automated Referral Service3 Participate in the Card Verification Service, as specified in Section 2.4.B
VISA RECOMMENDS:
An Issuer should:
Periodically review its international Authorization Responses Not systematically or permanently send a Decline Response to an Authorization Request for any of the following:
- Mail/Phone Order Transactions - Electronic Commerce Transactions - Transactions from a specific country
3.3.A.2
PIN Verification Procedures
See Section 3.2.G.4 for information about PIN verification procedures.

3.3.A.3 3.3.A.3.a
Assured Transaction Response Standards
Visa will monitor all Authorization Requests forwarded to an Issuer and ensure that each request receives a timely Authorization Response. Each Regional Board may establish time limits for intraregional Authorization Requests. The maximum time limit for response to an Authorization Request is:
3.3.A.3.b
15 seconds without PIN data 30 seconds with PIN data

3.3.A.3.c
If Visa does not receive an Authorization Response from an Issuer within the specified time limit, Visa will respond on behalf of the Issuer, using Stand-In Processing.
ADDITIONAL INFORMATION
Stand-In Processing parameters are applied to Recurring Transactions only if the Issuer is unavailable.
3.3.A.3.d 3.3.A.3.e
The Issuer is responsible for Transactions authorized by Stand-In Processing. If Visa receives an Issuer Authorization Response after it has initiated Stand-In Processing, it will not forward the Issuer-generated Authorization Response to the Acquirer. The Visa-generated Authorization Response takes precedence over the Issuers Authorization Response.
SEE ALSO:
VisaNet Manuals
3.3.A.4 3.3.A.4.a
Chip Card Authorization Requirements
For an Authorization of a Transaction processed below the Floor Limit, the Visa Smart Payment Application may either:
Instruct the terminal to go Online Approve the Transaction using offline controls contained in the Chip
3.3.A.4.b
An Issuer of Chip Cards containing the Visa Smart Payment Application with Offline Authorization controls must define parameters to enable Offline Chip Authorization.
3.
This requirement does not apply to Visa Electron Issuers.
15 May 2004
**CONFIDENTIAL**
3-11
Issuer Information
Chapter 3
3.3.A.4.c
An Issuer of a Visa Purchasing Card containing a Chip with a Visa Smart Payment Application with Offline Authorization controls may define parameters to enable Chip Offline Authorization. An Issuer of a Visa Electron Card containing a Chip with Offline Authorization controls may define parameters to enable acceptance at terminals with no Online Authorization capability. When Offline Authorization controls are defined in the Chip, and the upper limit for consecutive offline counters is specified, all Chip-initiated Transactions must go Online if the upper limit for the total number or value of consecutive offline Transactions is exceeded. If the terminal is unable to go Online, the Transaction must be declined.
International Automated Referral Service
3.3.A.4.d
3.3.A.4.e
3.3.A.5
An Issuer must participate in the International Automated Referral Service and comply with the International Automated Referral Service Users Guide.
3.3.A.6 3.3.A.6.a
Referral Response and Approval Rate Standards
An Issuer must not send a Referral Response to an Authorization Request involving an ATM or Electronic Commerce Transaction. If the Issuer does so, VisaNet will reject the Referral Response and process the Authorization Request according to Stand-In Processing parameters. A Referral Response generated on an International Transaction due to Issuer Stand-in Processing parameters will be converted to a Decline Response if both the:
3.3.A.6.b
Transaction amount is less than US $500 Issuer is unavailable

3.3.A.6.c
An Issuer must not send a Referral Response to an Authorization Request for a Telephone Service Transaction with Merchant Category Code 4814, Telecommunication Services. If the Issuer does so, VisaNet will perform Stand-In Processing. If Stand-In Processing returns a Referral Response, the Referral Response will be converted to a Decline Response and forwarded to the Acquirer.
3.3.A.6.d
A Referral Response generated on an International Transaction by an Issuer to an Authorization Request for a Mail/Phone Order Transaction or Unattended Terminal Transaction will be converted by VisaNet to a Decline Response. A Referral Response generated by an Issuer on an International Transaction will be converted by VisaNet to a Decline Response if both the:
Issuer Information
3-12
3.3.A.6.e
Transaction amount is less than US $100 Merchant Category Code in the Authorization Request is one of the following:
4121Taxicabs and Limousines 4784Tolls and Bridge Fees 5411Grocery Stores and Supermarkets 5814Fast Food Restaurants 7523Parking Lots and Garages 7832Motion Picture Theaters
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.3.A.6.f
An Issuer must not exceed the monthly referral rate4 listed in Table 3-2 for its Visa Program in the specified Merchant categories. Table 3-2
Category
Maximum Monthly Referral Rates

Visa Classic Cards1
3.0% 1.5% 1.5% 1.5% 1.5% 3.0% 3.0% Not allowed
Visa Gold/Premier Cards1

0.5% 0.5% 0.5% 0.5% 0.5% 0.5% 0.5% Not allowed
Visa Commercial Cards

0.5% 0.5% 0.5% 0.5% 0.5% 0.5% 0.5% Not allowed
Visa Electron Cards

Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed
Visa Infinite Cards

0.3% 0.3% 0.2% 0.3% 0.2% 0.3% 0.3% Not allowed
Retail Merchants Airlines Hotels Cruise Lines Car Rentals Mail/Phone Orders2 Quasi-Cash ATM Cash Disbursements
1. 2.
A variance to this requirement applies in the U.S.A. Region. Referral rates listed for Mail/Phone Order Transactions will also apply for Domestic Mail/Phone Order Transactions unless a different rate is specified in the applicable Regional Operating Regulations.
3.3.A.6.g
A Visa Electron Issuer must not generate a Referral Response to any Authorization Request for Visa Electron Cards. If an Issuer or its agent generates a Referral Response, it must both:
3.3.A.6.h
Be available to receive the call, fax, or telex Respond with an Approval, Decline, or Pickup Response immediately after receiving the
requested information
4.
The referral rate is the number of Referral Responses as a percentage of all Authorization Requests processed by an Issuer, excluding those processed by Stand-In Processing.
15 May 2004
**CONFIDENTIAL**
3-13
Issuer Information
Chapter 3
3.3.A.6.i
An Issuer must maintain the minimum monthly approval rate5 listed in Table 3-3 for its Visa Program in the specified categories. Table 3-3
Category
Minimum Monthly Approval Rates

Visa Classic Cards1 Visa Gold/ Premier Cards1 Visa Business and Visa Corporate Cards
95% 95% 95% 95% 95% Not applicable Not applicable 65% Not applicable
Visa Purchasing Cards
Visa Infinite Cards
Retail Merchants Airlines Hotels Cruise Lines Car Rentals Mail/Phone Orders Quasi-Cash ATM Cash Disbursements Manual Cash Disbursements
1.
Not applicable 90% 90% 90% 90% Not applicable Not applicable Not applicable Not applicable
95% 95% 95% 95% 95% Not applicable Not applicable 65% 85%
Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable
99% 99% 99% 99% 99% Not applicable Not applicable 65% 85%
3.3.A.6.j
An Issuer must report its Referral and Approval Response rates for Domestic Transactions to Visa on a quarterly basis.
Authorization Limits
3.3.A.7 3.3.A.7.a
The Interchange Authorization Limits for Manual Cash Disbursements are specified in Chapter 6, "Payment Services." If an Issuer chooses to set higher limits, it must identify them on the Visa Interchange Directory Update Form (Exhibit 4F). A Visa Gold/Premier and Visa Infinite Card Issuer is subject to the mandated minimum Positive Cardholder Authorization Service Activity File Parameters and Issuer Limits for Airline, Hotel, car rental, and Cruise Line Transactions, as specified in the VisaNet Manuals. A Visa Business Card or Visa Corporate Card Issuer is subject to the mandated minimum Positive Cardholder Authorization Service Activity File Parameters and Issuer Limits for Airline, Hotel, Car Rental Company, and Cruise Line Transactions, as specified in the VisaNet Manuals. A Visa Purchasing Card Issuer may apply a minimum Issuer Limit of zero for Authorization Requests.
Issuer Information
3-14
3.3.A.7.b
3.3.A.7.c
3.3.A.7.d
5.
The approval rate is the number of Positive Responses as a percentage of all Authorization Requests processed.
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.3.A.8 3.3.A.8.a
T&E Mandatory Minimum Authorization Limits
Mandatory minimum Authorization limits and activity limits apply to T&E Transactions, as specified in the VisaNet Manuals. A Visa Region may exempt an Issuer (at the BIN level) from the mandatory minimum Authorization limits if the Issuer meets all of the following requirements:
3.3.A.8.b
Documents a business justification for the exemption Participates in the Card Verification Service Maintains a positive Authorization file Provides 24 hours a day, 7 days a week Authorization center support Complies with product standards, including approval rate standards
3.3.A.9
Fees
A non-US Issuer pays a fee to the U.S.A. Region for each Pickup, Decline, or Referral Response issued at a Merchant Outlet located in the U.S.A. Region, as specified in Chapter 8, "Fees."
3.3.B
3.3.B.1
Clearing and Settlement Requirements

An Issuer must provide Clearing and Settlement services for its Cardholders as specified in Chapter 6, "Payment Services" and the VisaNet Manuals.
3.3.B.2 3.3.B.2.a
Retrieval Request Rate Standards
An Issuer must not exceed the monthly international Retrieval Request rate6 of 0.5% for T&E Transactions. A Visa Gold/Premier Card Issuer must not exceed the combined monthly Retrieval Request rate of 0.5% for all Merchants7. A Member must report quarterly to Visa the conformance of its Domestic Transactions with this provision.
Reimbursement for Interchange Transactions
3.3.B.2.b
3.3.B.2.c
3.3.B.3
3.3.B.4
Billing Currency
An Issuer receives Interchange in its Billing Currency. If the Issuer uses more than one Billing Currency, it must have a separate BIN for each.
3.3.B.5
Assistance to Acquirers in Obtaining Account Numbers
If an Acquirer contacts an Issuer for assistance in obtaining an Account Number, as specified in Section 4.9.B.1, the Issuer both:
Must assist the Acquirer May require that all requests be in writing
6. 7. The Retrieval Request rate is defined as the number of requested Transaction Receipts as a percentage of the total incoming Interchange volume received by the Issuer. A variance to this requirement applies to the U.S.A. Region.
15 May 2004
**CONFIDENTIAL**
3-15
Issuer Information
Each Issuer must pay the Acquirer the amount due for Transactions occurring with the use of a valid Card. This includes Transactions resulting from restricted Card use outside the country of issuance.
Chapter 3
3.4
3.4.A
GENERAL PROGRAM REQUIREMENTS Chip Card Issuers

This section applies to Issuers of Chip Cards bearing the Visa Flag Symbol or Visa Electron Symbol.
3.4.A.1 3.4.A.1.a
Overview
All new Visa or Visa Electron Chip programs, initiated on or after 1 January 2001, must be compliant with both:
EMV specifications Visa Integrated Circuit Card Specifications

3.4.A.1.b
Effective 31 December 2005, all Visa Smart Payment programs must be EMV- and VIS-Compliant. Non-compliant Cards issued through 31 December 1999 may be non-compliant until they expire. Non-compliant Cards issued on or after 1 January 2000 must expire no later than 31 December 2005. A single Issuer must be designated and identified to a Cardholder as the Issuer of the Chip Card.
Chip Card Technology Requirements
3.4.A.1.c
3.4.A.1.d 3.4.A.2 3.4.A.2.a
A Visa Region may review and approve all applications contained in a Chip used to facilitate a Visa Smart Payment service. An Issuer must define the Payment Application options for its Visa Smart Payment program. An Issuer must ensure that the Visa Public Keys used for the Visa or Visa Electron Payment Application are used solely for that purpose.
Cardholder Verification Method
3.4.A.2.b 3.4.A.2.c
3.4.A.3 3.4.A.3.a
A Chip Card Issuer must ensure that the Cardholder Verification Method preferences are communicated by the Chip Cardholder Verification Method List to the Chip-Reading Device at the Point-of-Transaction, as specified in Table 3-4. Offline PIN Verification carries the same level of Chargeback protection as Online PIN Verification.
Issuer Information
3-16
3.4.A.3.b
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.4.A.3.c
If a Card Verification Method is used, the Issuer of a Chip Card bearing a Payment Application must comply with the following: Table 3-4 Cardholder Verification Method Requirements
Requirements Type of Payment Application Visa
Must include signature in the Cardholder Verification Method List. VISA RECOMMENDS:
That the Cardholder Verification Method List also include a PIN, either Online, Offline, or both.
Visa Electron
Plus Program
Must define No CVM (Cardholder Verification Method) required as the last option within the Cardholder Verification Method list Must not define a Cardholder Verification Method List with PIN always as the only option Must include Online PIN in the Cardholder Verification Method List, if a Cardholder Verification Method List is specified and the Program Payment Application requires one of the following: ATM access Payment utility in unattended devices supporting Online PIN-only Ability to express a preference for Online PIN with Online Authorization Options May define No CVM (Cardholder Verification Method) required, but only as the last option within the Cardholder Verification Method list May define Online PIN as the preferred Cardholder Verification Method for ATM Transactions May establish a preference of Online or Offline PIN Verification, but must define signature as a secondary Cardholder Verification Method for a Manual Cash Disbursement Transaction May define the Cardholder Verification Method List that specifies either: Plaintext Offline PIN and Signature Enciphered Offline PIN and Signature This option is available to Chip Card Issuers that prefer a combination Cardholder Verification Method.
15 May 2004
**CONFIDENTIAL**
3-17
Issuer Information
Chapter 3
3.4.A.4
Cardholder Account Selection
This section governs the Issuer requirements for Cardholder account selection on a Card bearing a Visa Smart Payment Application.
3.4.A.4.a 3.4.A.4.b
The Visa or Visa Electron Payment Application may provide access to more than one account. An Issuer of a Chip Card must:
Not use a Visa Smart Payment Application to directly credit or debit any account other than
an account that is maintained by that Issuer or another Member under contract with the Issuer. This does not prevent the debiting or crediting of funds maintained elsewhere to that account. Allow a Cardholder to select the service and account to be used for a Transaction, as permitted by local law, and as specified in the Visa International Operating Regulations Designate an Account Number for each account accessed by a Visa Smart Payment Application. In addition, the Chip may contain multiple Account Numbers. Specify an alphanumeric name for each funding account facilitated by the Visa Smart Payment Application when the Chip provides access to more than one account, as specified in the Visa Integrated Circuit Card Specifications
3.4.A.4.c
To assist Cardholder account selection, the Issuer of a Chip Card may establish account priorities determining the order that accounts are displayed or reviewed by the Chip-Reading Device. The first priority account must be the same as the account that is encoded in the Magnetic Stripe, and if applicable, displayed on the front of the Card.
Post-Issuance Updates
3.4.A.5 3.4.A.5.a
An Issuer may process Post-Issuance Updates to a Chip Card used to facilitate a Visa Smart Payment Application, as specified in both:
Visa Integrated Circuit Card Specifications Visa International Operating Regulations

3.4.A.5.b
Post-Issuance Updates to a Chip Card containing a Visa or Visa Electron Payment Application must be controlled exclusively by the Issuer. Post-Issuance Updates must not adversely impact the Transaction completion time at a Point-of-Transaction Terminal or an ATM. Post-Issuance Application Load of a Visa or Visa Electron Payment Application is not permitted unless the Card bears the appropriate Visa Flag Symbol or Visa Electron Symbol. Post-Issuance Application Load of a proprietary ATM application that supports Plus requires the addition of the Plus Symbol at the time of Card reissuance. Card reissuance must occur within 5 years of the Post-Issuance Application Load.
3.4.A.5.c
Issuer Information
3-18
3.4.A.5.d
3.4.A.5.e
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.4.A.6 3.4.A.6.a
Issuer Liability
An Issuer is responsible and liable for the parameter values and processing options contained in the Visa Smart Payment Application. The Issuer is liable for Chip-initiated, offline-authorized Transactions when all of the following conditions are met:
3.4.A.6.b
Visa Smart Payment Application is active Terminal Risk Management is performed Merchants Floor Limit is not exceeded
3.4.A.6.c
The Issuer is responsible for all Chip-initiated, authorized Visa Smart Payment Transactions.8
3.4.B
3.4.B.1 3.4.B.1.a

General Participation Requirements
An Issuer that participates in Visa Secure Electronic Commerce and supports an Authentication Method for Electronic Commerce Transactions must:
Use an Authentication Mechanism Comply with Visa-established policies, procedures, operating guidelines, and standards
specified in the 3-D Secure: Implementation Guide Issuer manual
3.4.B.1.b
Unless prior approval has been obtained from Visa, a Member must not use a Digital Certificate issued by or associated with Visa as an Authentication Mechanism for a non-Visa product or service. Authentication Methods are available to Members for all Visa Card products linked to an account established by an Issuer, as specified in the 3-D Secure: Implementation Guide Issuer manual. Chip Card programs using Private Keys stored on Internet-connected servers must meet Visa risk management and security standards, as specified in both the:
3.4.B.1.c
3.4.B.1.d
3.4.C
3.4.C.1 3.4.C.1.a
3-D Secure Participation Requirements

3-D Secure General Participation Requirements
An Issuer that participates in 3-D Secure must comply with Section 3.4.C and the 3-D Secure: Implementation Guide Issuer manual.
8.
Excludes legitimate Cardholder disputes.
15 May 2004
**CONFIDENTIAL**
3-19
Issuer Information
Chapter 3
3.4.C.1.b
An Issuer that uses the Verified by Visa Mark must ensure that both:
Its 3-D Secure components have successfully met the requirements of the Visa 3-D Secure
Vendor Compliance Testing Program
The Issuer purchase authentication page complies with the layout requirements for data
elements and the Verified by Visa Mark outlined in the Verified by Visa Member Brand Identity Guidelines
3.4.C.2 3.4.C.2.a
3-D Secure Processing Requirements
An Issuer must include a Cardholder Authentication Verification Value in the following responses to an Authentication Request:
Authentication Confirmation Attempt Response

3.4.C.2.b
The Cardholder Authentication Verification Value must be validated during Authorization, or the Cardholder Authentication Verification Value is assumed to be valid. An Issuer may respond to an Authentication Request with an Unable-to-Authenticate Response only under one or more of the following conditions:
3.4.C.2.c
The Issuer experiences technical problems that prevent a timely response Authentication data received from the Merchant does not comply with the 3-D Secure
Electronic Commerce Transaction Specification
The Transaction is received from a New Channel not supported by the Issuer The Transaction is attempted with a Visa Commercial Card The Transaction is attempted with a Card where the Cardholder is anonymous, such as
a prepaid gift card
3.4.C.2.d
An Issuer must both:
Retain a log of all Authentication Requests and Authentication Records Provide the log to Visa at Arbitration or Compliance
3.4.D
3.4.D.1
Global Co-branding Issuers

Issuer Information
3-20
3.4.D.1.a
A Global Co-branding Partner and Issuer must provide a dossier of proprietary and public information for approval to the applicable regional representative, including the following:
Co-branding Partnership Regional Approval Form Global Co-Branding Partners Marks and design guidelines (including color proofs) or
evidence that a trademark search has been conducted
Color proofs
3.4.D.1.b
A Global Co-branding Partner must:
Be sponsored by an Issuer Not be eligible for Visa membership Not be an entity deemed to be a competitor of Visa
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.4.D.1.c
A Global Co-Branding Partner may participate in a Global Co-Branding Partnership in multiple countries or Visa Regions with:
A single Issuer Different Issuers

3.4.D.1.d
A Global Co-branding Partnership participant must comply with all of the following:
Visa International Operating Regulations Applicable local laws Applicable Regional Operating Regulations
3.4.D.2 3.4.D.2.a
An Issuer participating in a Global Co-Branding Partnership must:
Be a qualified Issuer in countries where Global Co-branded Cards will be issued Submit a completed Co-branding Partnership Regional Approval Form for each interregional
and intraregional co-branding program launched
Notify Visa of planned interregional and intraregional Global Co-branding Partnership

expansion
3.4.D.2.b
The Issuer may be required to provide information covering the reputation and financial standing of the Global Co-Branding Partner prior to approval of the individual program.
3.4.E
3.4.E.1 3.4.E.1.a
Visa Card Product Options

Authorization-Preferred Visa Card Issuers
An Authorization-preferred Visa Card:
Must contain the x2x Service Code that specifies Online Authorization on the
Magnetic-Stripe
Is embossed Bears the Visa Flag Symbol

3.4.E.1.b
An Issuer of Authorization-preferred Visa Cards must:
Chapter 10, "Card and Marks Requirements," and the Visa International Card and Marks Specifications
3.4.E.2 3.4.E.2.a
Unembossed Visa Card Issuers
An unembossed Visa Card:
Must contain the x2x Service Code that specifies Online Authorization on the
Magnetic-Stripe Bears the Visa Flag Symbol
9.
A variance applies in the CEMEA Region.
15 May 2004
**CONFIDENTIAL**
3-21
Issuer Information
Use a unique BIN from a BIN range reserved for Authorization-preferred Visa Card programs9 Ensure that the Card complies with embossed Visa Card design requirements specified in
Chapter 3
3.4.E.2.b
If permitted by the management of its Visa Regional Office, an Issuer may issue unembossed Visa Cards. The Issuer must:
Use a unique BIN from a BIN range reserved for unembossed Visa Card programs Ensure that the Card complies with unembossed Visa Card design requirements specified in
Chapter 10, "Card and Marks Requirements," and the Visa International Card and Marks Specifications
3.4.E.2.c
In countries where the Visa Electron Program exists, an Issuer may temporarily print the Visa Electron Symbol on the back of an unembossed Visa Card, provided that the Card is issued within 5 years of the initial unembossed Visa Card program offering. If permitted by the management of its Visa Regional Office, an Instant Issue unembossed Visa Card:
3.4.E.2.d
Must meet the requirements specified in Section 3.4.E.2 and Section 10.13.A May only be issued at a Branch 3.5
3.5.A
CONSUMER CARD PROGRAM REQUIREMENTS Visa Classic Card Issuers

A Visa Classic Card Issuer must comply with the customer support services requirements, specified in Section 3.10. A Regional Board may require that Issuers within its Visa Region provide these services.
3.5.B
Visa Gold/Premier Card Issuers

This section applies to Visa Gold/Premier Card Issuers.
Overview
3.5.B.1
A Visa Gold/Premier Card Issuer:
May issue Visa Gold/Premier Cards at the option of its Regional Board Must comply with the global support services requirements, either independently or through
Visa, as specified in Section 3.10
May offer its Visa Gold/Premier Cards as any type of payment device with an option to
access any of the following: - Line of credit - Depository account - Other Cardholder assets available through the Issuer
3.5.B.2
Issuer Information
3-22
Certification
At least 30 calendar days prior to issuing Visa Gold/Premier Cards, an Issuer must submit to its Regional Office written certification that its programs, systems, procedures, and services comply with the Visa International Operating Regulations10.
10. A variance to this requirement applies in the U.S.A. Region.
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.5.B.3 3.5.B.3.a
Core Services
A Visa Gold Card/Visa Premier Card Issuer must provide the following travel-related emergency services to its Cardholders11:
Medical referral and assistance12, and emergency services Legal referral and assistance12, and Cash Disbursement services
3.5.B.3.b
Each Issuer must make available to its Visa Gold/Premier Cardholders a free 24-hour telephone number to obtain emergency services. The Issuer must communicate the telephone number to the Cardholder at least once each year.11
BIN
3.5.B.4
Each Issuer must:
Use a unique BIN for its Visa Gold/Premier Card Account Numbers10. The Issuer must either:
- Choose a BIN from a BIN range previously assigned to it by Visa - Request a new BIN range assignment for the service If using a previously assigned BIN or BIN range, notify Visa of the selected BIN or BIN range before issuing any Visa Gold/Premier Cards Send a Visa Interchange Directory Update Form (Exhibit 4F) and a BIN License Agreement (Exhibit 4A) to Visa for its Visa Gold/Premier Card BIN range
3.5.C
Visa Infinite Card Issuers

This section applies to Visa Infinite Card Issuers.
3.5.C.1
A Visa Region and a Visa Infinite Card Issuer may supplement the requirements in this section. No variances will be permitted except where required by local custom or law.
3.5.C.1.a
An Issuer must offer a Visa Infinite Card with:
Unique features not available on any other Visa Card product it issues to ensure product
differentiation
The highest purchasing power available within a Visa Region and Members Visa Card
Issuer Information
3-23
portfolio, except when the Member-developed Card product both: - Is not branded with a Visa Card product name - Does not use the Sample Card Design or reserved color of a Visa Card product, as specified in the Visa International Operating Regulations
3.5.C.1.b
A Visa Infinite Cardholder must have access to a Web service that offers special information and services to high-end consumers. The Web service must be provided by either the Visa Region or independently by the Member.
11. A variance to this requirement applies in the U.S.A. Region. 12. Not applicable for debit Card programs
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.5.C.1.c
The Visa Infinite Web services must comply with the following minimum standards:
Limit access to Visa Infinite Cardholders only Provide a description of Visa Infinite Card services, benefits, and features Provide a detailed listing of the Visa Infinite Exclusive Privileges Merchant partner offers Include the following minimum value-added content and services for travel and
entertainment: - Travel content that supports the Visa Infinite product positioning that is not readily available from other sources (e.g., special travel articles, expert recommendations on shows in major cities, etc.) - Online concierge service, if concierge service is offered by the Visa Region or Members Infinite product - Contact information for Cardholders to inquire about Visa Infinite services and to provide feedback on the product or Website
3.5.C.1.d
An Issuer must provide to its Visa Infinite Cardholders access to a customer service agent 24 hours a day, 7 days a week. At a minimum, the Issuer must comply with the requirements for the following 3 benefit categories:
3.5.C.1.e
Priority assistance and convenience Exclusive privileges and rewards Safety and security
Details of the benefit categories are available from a Regional Office.
3.5.C.1.f
At the option of a Visa Region, an Issuer may provide a Visa Infinite Card with charge, credit, or debit capability.
BIN
3.5.C.2 3.5.C.2.a 3.5.C.2.b
Each Issuer must use a unique BIN for its Visa Infinite Card Account Numbers. Each Issuer must not:
Reclassify a BIN to represent a product other than the Visa Infinite Card without prior
permission from Visa Share a BIN range
3.5.C.3
Issuer Information
3-24
Spending Limit
A Visa Infinite Card Issuer may offer either of the following spending limit options:
No pre-set limit, excluding Emergency Replacement Cards that have temporary pre-set limits Minimum limit allowing each Visa Infinite Card account to accumulate charges of at least
US $20,000, or local currency equivalent, during each or any statement cycle in which a Cardholder has satisfied previous obligations to the Issuer A Regional Board may impose additional restrictions to these options.
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.5.C.4 3.5.C.4.a
Authorization Requirements
A Visa Infinite Card Issuer must only decline or refer Transactions, as permitted in Table 3-5. Table 3-5 Visa Infinite Card Allowable Decline and Referral Reasons
Circumstances Allowable Reason for Decline Allowable Reason for Referral
Card used fraudulently Following a referral, Issuer determines fraudulent situation Following a completed referral, Issuer determines likelihood of default Transaction is out of compliance with Cardholder agreement Cardholder notified to stop using Card, and account suspended or closed Issuer elected to decline all Transactions routed to IARS Stand-In Processing; decline is the result of Issuer unavailability Over-limit on Cash Disbursements (unless Issuer is providing no pre-set cash limits) Over-limit on Emergency Replacement Card (unless Issuer is providing no pre-set spending on Emergency Replacement Card) Over-limit on Emergency Cash (unless Issuer is providing no pre-set cash limits on Emergency Cash) Issuer credit policy determines the likelihood of default Card used before activation Delinquent account, but otherwise in good standing Delinquent account, account meets Issuer criteria to close/suspend period to Cardholder notification
3.5.C.4.b
For Cards issued with a no pre-set limit, Transactions must not be declined because of a pre-set limit of any kind. Transactions must be approved, or declined, based on:
The absence of suspected fraud The Cardholders spending patterns Issuer determination of the likelihood of default
3.5.C.5 3.5.C.5.a
Delinquent Accounts
For Cards issued with a no pre-set limit, a Visa Infinite Card Issuer must provide notification to the Cardholder before ongoing Transactions can be declined.
15 May 2004
**CONFIDENTIAL**
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Issuer Information
Chapter 3
3.5.C.5.b
A Visa Infinite Card Issuer must:
Provide advance notification to the Cardholder when an account needs to be suspended

or closed for any reason
Monitor customer complaints related to Transaction Authorizations Identify action plans to improve customer service Make customer complaint information available to Visa
3.5.C.6 3.5.C.6.a
Global Support Services
A Visa Infinite Card Issuer must comply with the global support services requirements, as specified in Section 3.10. If an Issuer offers Visa emergency services, it must:
3.5.C.6.b
Provide a free 24-hour telephone number Communicate the telephone number to the Cardholder annually
3.5.C.7
Marketing Support
A Visa Infinite Card Issuer intending to distribute Merchant partnership or emergency services material to its Cardholders must receive written approval from the applicable Regional Office prior to distribution.
3.5.D
Visa Electron Issuers

A Visa Electron Issuer may issue Visa Electron Cards or Instant Issue Cards at the option of its Regional Board.13 Effective 1 January 2000, all Visa Electron Program Cards issued or reissued must bear the Visa Electron Symbol.
3.5.D.1
Overview
The Visa Electron Program offers the following features:
International or domestic point-of-sale capability, ATM access, and Manual Cash

Disbursements
100% Authorization and electronic Transaction processing Signature or PIN verification Optional use for Electronic Commerce Transactions
All Chargeback rights for Electronic Commerce Transactions apply to Visa Electron Transactions.
3.5.D.2 3.5.D.2.a
Issuer Information
3-26
A Visa Electron Card may be:
Used to access any type of account Issued for either international or domestic use Used at an ATM or Point-of-Transaction Terminal
13. A variance applies in the Visa Latin America and Caribbean Region that allows Issuers to issue Visa Corporate Electron Cards and Visa Purchasing Electron Cards.
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.5.D.2.b
A Visa Electron Issuer must inform its Cardholders that a Visa Electron Card may be used:
At a Merchant Outlet displaying the Visa Electron Symbol At an ATM displaying the Visa Flag or Visa Electron Symbol
3.5.D.2.c
A Visa Electron Issuer must ensure that the Service Code encoded on the Magnetic Stripe complies with the Payment Technology Standards Manual. At the option of a Visa Region, an Issuer may issue either:
3.5.D.2.d
A Visa Electron Card personalized by an Approved Manufacturer, including the Cardholder

name and expiration date personalized on the front of the Card
An Instant Issue Card issued at a Branch without the Cardholder name and expiration date
on the front of the Card
3.5.D.3
A Visa Electron Issuer must issue Visa Electron Cards as specified in all of the following:
Visa International By-Laws and Regional Board Delegations Visa International Operating Regulations Applicable Regional Operating Regulations
3.5.D.4 3.5.D.4.a
BIN
A Visa Electron Issuer must use a unique Visa-assigned BIN for its Visa Electron Cards. The Issuer may either:
Choose a BIN from a BIN range previously assigned to it by Visa Request a new BIN range assignment for the service
3.5.D.4.b
A Visa Electron Issuer must designate a separate Visa-assigned BIN for domestic- and international-use Cards. If using a previously assigned BIN or BIN range, the Issuer must notify Visa of its selected BINs before it issues any Visa Electron Cards.
Card Specifications
3.5.D.4.c
3.5.D.5
The Visa Flag Symbol must not appear on a Visa Electron Card14.
Instant Issue Cards
3.5.D.6 3.5.D.6.a 3.5.D.6.b
At the option of a Visa Region, a Member may issue an Instant Issue Card. At the time an Instant Issue Card account is opened, the Cardholder must have the option of requesting a Card personalized with the Cardholder name and expiration date. For signature-based Visa Electron Programs, an Issuer must ensure that the Cardholder signs the signature panel of an Instant Issue Card at the issuing Branch.
3.5.D.6.c
14. A variance to this requirement applies in the EU and CEMEA Regions.
15 May 2004
**CONFIDENTIAL**
3-27
Issuer Information
Chapter 3
3.5.E
Prepaid Card Issuer Requirements

A Prepaid Card Issuer:
May issue Prepaid Cards bearing any Visa-owned Acceptance Mark Must comply with both:
- The fees, processing rules, program rules, membership rules, and physical Card design requirements for the Acceptance Mark displayed on the Card - Virtual Account Reference Card design requirements, if a Reference Card is issued
3.5.F
Visa Horizon Card Issuers

A Visa Horizon Card Issuer must comply with specifications in the following:
Visa Horizon Member Implementation Guide Visa Horizon Issuer/Acquirer System Specification manual Visa Horizon Card Design Guidelines
3.5.F.1 3.5.F.1.a
Visa Horizon Card Issuer Participation Requirements
A Visa Horizon Card Issuer must:
Implement a Visa Horizon pre-authorized funding process that reserves spending power
funds in an account
Issue a unique PIN for each Visa Horizon Card Support Pre-Authorization for all Visa Horizon Cardholders if the Issuers Branch is connected
Online to a Processor
3.5.F.1.b
A Visa Horizon Card Issuer must not:
Debit a Visa Horizon account until the Transaction is cleared and settled Transfer pre-authorized funds from a Visa Horizon Card to another Visa Horizon Card
3.5.F.2
Lost or Stolen Visa Horizon Cards
If a Visa Horizon Card is reported lost or stolen, the Issuer must refund the pre-authorized funds to the Cardholder unless the PIN has been disclosed by the Cardholder to a third party.
3.5.G
Virtual Account Issuers

This section applies to Virtual Account Issuers. Visa must review and approve new programs in this category.
Issuer Information
3-28
3.5.G.1
A Virtual Account must:
Be established as a Visa consumer credit or debit account or Prepaid Account, unless

otherwise indicated by the Virtual Account Issuer
Comply with electronic commerce payment authentication requirements established by

Visa, as specified in Section 3.4.B Be uniquely identifiable to Visa (e.g., by Account Number range or designated BIN)
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.5.G.2 3.5.G.2.a
Issuer Requirements
Prior to activating a Virtual Account, an Issuer must both:
Inform a Virtual Account Holder of program details covering the use of a Virtual Account Verify Virtual Account information, including name, Account Number, and account expiration
date, with the Virtual Account Holder
3.5.G.2.b
An Issuer must comply with all of the following:
Provide Lost/Stolen Card Reporting Service, as specified in Section 3.10.D Communicate the expiration date to the Virtual Account Holder if it does not appear on
the Reference Card Comply with Reference Card design requirements, if a Reference Card is provided, as specified in Section 10.22.F
3.5.G.2.c
An Issuer may:
Provide a Reference Card to a Virtual Account Holder for assessing account information Use a non-Visa-Approved Manufacturer for Reference Card production Use non-traditional materials for Reference Card production (e.g., paper, electronic imagery,
etc.)
Optionally decline Mail/Phone Order Transaction Authorization Requests for Virtual Accounts 3.6
3.6.A
COMMERCIAL CARD PROGRAM REQUIREMENTS Visa Commercial Card Issuers

This section applies to Visa Commercial Card Issuers that issue Visa Business Cards, Visa Corporate Cards, Visa Purchasing Cards, or Visa Business Electron Cards for business expense use.15
3.6.A.1 3.6.A.1.a
An Issuer must not issue a Visa Commercial Card to an individual, except as specified in Section 3.6.A.1.b. An Issuer may issue Visa Commercial Cards only to provide a means of payment for business expenditures. Cardholders must be:
3.6.A.1.b
Employees of public- or private-sector companies, including sole proprietors and

self-employed individuals
Employees or contractors of an organization as part of an employer-sponsored program At the discretion of each Regional Board, members of an affinity group or association
that requires a means to pay for business expenditures and is represented by a publicor private-sector company
15. A variance applies in the Visa Latin America and Caribbean Region that allows Issuers to issue Visa Corporate Electron Cards and Visa Purchasing Electron Cards.
15 May 2004
**CONFIDENTIAL**
3-29
Issuer Information
Chapter 3
3.6.A.1.c
An Issuer may participate in the Centralized Card Issuance of Visa Corporate Cards or Visa Purchasing Cards to Multinational Companies, as specified in the Visa Card Multinational Program Guide and Section 3.6.B.
Certification
3.6.A.2
At least 30 calendar days prior to issuing a Visa Commercial Card, an Issuer must submit to its Regional Office written certification that its programs, systems, procedures, and services comply with the Visa International Operating Regulations.
3.6.A.3
BIN
An Issuer must use a unique BIN for each of its Visa Commercial Card programs, except as specified below.
3.6.A.3.a
An Issuer may use the same BIN for each of the following Visa Card program combinations:
Silver and gold Visa Business Cards Silver and gold Visa Corporate Cards
3.6.A.3.b
If the Issuer is converting an existing Visa Program to a Visa Business Card, Visa Corporate Card, or Visa Purchasing Card program, the Issuer may retain its existing BIN range, provided that it is used exclusively for Visa Business Cards, Visa Corporate Cards, or Visa Purchasing Cards. An Issuer must not use an unused BIN from a previously assigned BIN range without submitting a BIN License Agreement (Exhibit 4A) to Visa. A Visa Purchasing Card Issuer choosing to participate in a Merchant-enhanced data program must be assigned a BIN from a specified Visa Purchasing Card BIN range.
3.6.A.3.c
3.6.A.3.d
Issuer Information
3-30
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.6.A.4 3.6.A.4.a 3.6.A.4.b
Core Feature Requirements
A Visa Commercial Card Issuer must provide the core features specified in Table 3-6. A Visa Business Electron Card Issuer must:
Offer Visa Electron Program features specified in Section 3.5.D. The Issuer must not offer
Visa Card program features.
Comply with the physical Card design requirements for Visa Electron Cards specified in
Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications Comply with the Global Customer Assistance Services requirements for Visa Electron Cards specified in Table 3-8 Ensure that the Card contains the Service Code for Visa Electron Cards, requiring Online Authorization Table 3-6 Visa Commercial Card Core Feature Requirements
Visa Business Card Visa Business Electron Card Visa Corporate Card Visa Purchasing Card
Core Feature
ATM Access Central or Individual Billing Centralized Billing Local Currency Billing Service Level Standards Charge Card Limited Corporate Liability Management Information Reporting Flexible Transaction Authorization Individual Memo Statements
3.6.A.4.c
A Regional Board may require a Visa Commercial Card Issuer to offer additional core features.
15 May 2004
**CONFIDENTIAL**
3-31
Issuer Information
Chapter 3
3.6.A.5
Core Feature Descriptions
A description of the core features specified in Table 3-6 is provided below.
ATM accessAn Issuer must have the ability to offer a PIN to allow ATM Cash Disbursements,
if requested16 Central or individual billingAn Issuer must offer the following billing options: - Individual Cardholder billing with individual payment - Individual Cardholder billing with centralized company payment - Centralized company billing and payment Local currency billingAn Issuer must have the ability to bill the subscribing companys Cardholders in the local currency of the country where the company and Cardholder physically reside Service level standardsAn Issuer must comply with the mandated referral and approval rates specified in Table 3-2 and Table 3-3 Charge CardAn Issuer must have the ability to offer a non-revolving, pay-in-full option Limited corporate liabilityAn Issuer must be capable of providing insurance coverage to the subscribing company (where available) in the event of Visa Corporate or Visa Purchasing Card misuse by employees. Management information reportingAn Issuer must provide management information reports on Card usage to the subscribing company as follows: - Detailed Visa Corporate Card spending by vendor, employee, and company organization units - Detailed Visa Purchasing Card spending activity necessary to administer a Visa Purchasing Card program. Spending activity processing requirements may be defined by each Visa Region. Flexible Transaction AuthorizationAn Issuer must have the ability to restrict a purchase based upon a Transaction amount or Merchant Category Code specified by a client Individual memo statementsAn Issuer must have the ability to send a Transaction verification statement to each Cardholder
SEE:
The appropriate Regional Office for additional detailed information regarding insurance availability, options, and features.
Issuer Information
16. Not applicable to the Vehicle-Specific Fleet Card.
3-32
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.6.A.6 3.6.A.6.a
Core Services
A Visa Commercial Card Issuer must provide to its Cardholders all of the core services specified in Table 3-7. Table 3-7 Visa Commercial Card Mandatory Core Services
Mandatory Core Services Visa Business Card1 Visa Corporate Card Visa Purchasing Card
Customer support services, as specified in Table 3-8 Medical referral, medical assistance, and emergency services Legal referral, legal assistance, and cash advance services Free 24-hour telephone number to obtain emergency services (Issuer must communicate the telephone number to the Cardholder at least once each year)
1. Visa Business Electron Cards must comply with the Global Customer Assistance Services for Visa Electron Cards specified in Table 3-8.
Not applicable Not applicable
3.6.A.7
Spending Limit
A minimum spending limit is not required for Visa Business, Visa Corporate, or Visa Purchasing Cards.
3.6.B
Centralized Card Issuance to Multinational Companies

Centralized Card Issuance to Multinational Companies applies to the following Cards:
Silver and gold Visa Corporate Cards Visa Purchasing Cards

3.6.B.1
3.6.B.2 3.6.B.2.a
Issuance Requirements
Centralized Card Issuance of Visa Corporate Card or Visa Purchasing Card products to a Multinational Company is permitted if both of the following apply:
Operations, subsidiaries, and employees are situated in more than one country (excluding
franchise representatives, independently owned dealers, and joint ventures in which a Multinational Company participates) A Multinational Company has both: - More than 1,500 employees worldwide - Either 25% of its revenues derived from activities located in countries other than the headquarters country, or 25% of its employees residing outside of the country of the headquarters operation
15 May 2004
**CONFIDENTIAL**
3-33
Issuer Information
Centralized Card Issuance of Visa Corporate Card and Visa Purchasing Card products, is permitted under this variance to Section 2.10 of the Visa International By-Laws and Regional Board Delegations to service Multinational Companies.
Chapter 3
3.6.B.2.b
An Issuer may issue a Visa Corporate Card or Visa Purchasing Card only to Multinational Company employees for payment of business expenditures as part of a company-sponsored program. Prior to issuing a Visa Corporate Card to Multinational Company employees, an Issuer must:
3.6.B.2.c
Meet all participation requirements, as specified in Section 3.6.B.5 Notify the Visa Region where the Issuer resides of its intent to issue in multiple countries,
following the notification procedures specified in the Visa Card Multinational Program Guide
Register for participation in the multinational program with the Visa Region where the Issuer
resides, as specified in the Visa Card Multinational Program Guide
Meet all Card design requirements, as specified in Chapter 10, "Card and Marks
Requirements" and the Visa International Card and Marks Specifications
3.6.B.3
Certification
At least 30 calendar days prior to issuing Visa Corporate Cards or Visa Purchasing Cards to Multinational Company employees, an Issuer must submit to its Regional Office written certification that the Cards comply with both:
Visa International Operating Regulations Visa Card Multinational Program Guide

3.6.B.4
BIN
A unique BIN designated for Visa Corporate Card or Visa Purchasing Card issuance is required. Applicable procedures are specified in the Visa Card Multinational Program Guide.
3.6.B.5 3.6.B.5.a
Visa must approve Issuer participation in the Centralized Card Issuance of Visa Corporate Card or Visa Purchasing Card products. The Issuer must be registered with its Visa Regional Office and comply with all of the following:
3.6.B.5.b
Program registration requirements, as specified in the Visa Card Multinational Program Guide Core feature requirements, as specified in Section 3.6.A.4 and Section 3.6.A.5 Core services, as specified in Section 3.6.A.6 and Table 3-7 Applicable local laws and Regional Operating Regulations
Issuer Information
3-34
3.6.C
Visa Distribution Program Issuers

The Visa Distribution Program Card is a service enhancement to Visa Purchasing or Visa Business Card products.
3.6.C.1 3.6.C.1.a
An Issuer participating in the Visa Distribution Program must provide payment services to a Visa Distribution Program Cardholder purchasing goods and services from a Visa Distribution Program Distributor.
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.6.C.1.b
A Visa Distribution Program Issuer must:
Be certified to issue either:

- Visa Purchasing Cards - Visa Business Card Be registered with its Visa Regional Office Be capable of processing Authorization Requests, billing, and reporting, as specified by its Regional Office
3.6.C.2
BIN
An Issuer participating in the Visa Distribution Program must either:
Designate a separate BIN Use an existing BIN within a Visa Business Card or Visa Purchasing Card account range
3.6.C.3 3.6.C.3.a
Fees and Dispute Resolution
A Visa Distribution Program Issuer must comply with Visa Commercial Card standards for fees and dispute resolution, as specified in the Visa International Operating Regulations. Visa Commercial Card Interchange fees apply to the Visa Distribution Program, as specified in Chapter 8, "Fees."
3.6.C.3.b
3.6.D
Fleet Service-Enhanced Visa Commercial Cards

This section applies to Issuers of Fleet Service-enhanced Visa Commercial Cards.
3.6.D.1
A Vehicle-Specific Fleet Card must:
Be limited to purchases of fuel and vehicle maintenance Be assigned to a vehicle rather than an individual
3.6.D.2
BIN
For Issuers of Fleet Service-enhanced Visa Commercial Cards, Visa recommends using a unique BIN range assigned by Visa.
3.6.D.3
Reporting Requirements
3.6.D.4
Issuer Liability
An Issuer of Fleet Service-enhanced Visa Commercial Cards must assume any incremental risk arising from issuing Cards in accordance with Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications, including, but not limited to, the Compliance right for unauthorized signature.
15 May 2004
**CONFIDENTIAL**
3-35
Issuer Information
An Issuer of Fleet Service-enhanced Visa Commercial Cards must be capable of generating reports containing enhanced data when provided by the Acquirer.
Chapter 3
3.7
3.7.A
CARDS BEARING THE PLUS SYMBOL

This section applies to Issuers of Cards bearing the Plus Symbol.
Issuer participation in the Plus Program is optional. To become an Issuer of Cards bearing the Plus Symbol, an Issuer must do all of the following:
Obtain a license to use the Plus Program Marks and comply with rules for using the Plus
Symbol, as specified in Chapter 1, "General Regulations," Chapter 10, "Card and Marks Requirements," and the Visa International Card and Marks Specifications Comply with all of the following: - Issuer requirements specified in Section 3.3 and Section 3.9 - Visa Global ATM Planning Guide - Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications - Magnetic Stripe encoding specifications in the Payment Technology Standards Manual Provide Authorization service 24 hours a day, 7 days a week A Regional Board or its exclusive Plus Program sublicensee, if applicable, may grant a variance to this section to Issuers located within its Visa Region.
3.7.B
Account Number Specifications

The Account Number format for a Proprietary Card bearing the Plus Symbol must comply with the Account Number standards specified either:
In Section 3.2.E, if using a BIN assigned by Visa By the International Organization for Standardization
3.7.C
Acceptance of Proprietary Cards Bearing the Plus Symbol at Visa-Only ATMs

A Proprietary Card bearing the Plus Symbol is accepted at Visa-only ATMs if all of the following conditions are met:
Account Number begins with 4 and is 16 digits long Magnetic Stripe is encoded as specified in the Payment Technology Standards Manual PIN is 4, 5, or 6 digits long 3.8
Issuer Information
3-36
VISA TRAVELMONEY ISSUERS

This section applies to Issuers of Visa TravelMoney Cards.
SEE ALSO:
Visa TravelMoney Product Guide
3.8.A
3.8.A.1
Overview
The Visa TravelMoney Program provides a Prepaid Card used for:
ATM Cash Disbursements Point-of-Transaction purchases, if the Visa Flag Symbol or Visa Electron Symbol appears
on the Prepaid Card
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.8.A.1.a
Issuer participation in the Visa TravelMoney Program is optional. To become an Issuer of Visa TravelMoney Cards, an Issuer must do all of the following:
Comply with requirements specified in the Visa TravelMoney Product Guide Be an active participant in the Card Verification Service Provide Global Customer Assistance Services, as specified in Section 3.10 Issue pre-assigned or customer-selected PINs to all Visa TravelMoney Cards Ensure that the Service Code encoded on the Magnetic Stripe complies with the Payment
Technology Standards Manual
At least 30 calendar days prior to issuing a Visa TravelMoney Card, submit to its Regional
Office written certification that its programs, systems, procedures, and services comply with both the: - Visa International Operating Regulations - Visa TravelMoney Product Guide
3.8.A.1.b 3.8.A.1.c
An Issuer may issue Visa TravelMoney Cards for values in one or more currencies. If the Visa TravelMoney Product Name appears on a Prepaid Card bearing the Visa Flag Symbol or Visa Electron Symbol, the:
Visa TravelMoney Card may be used for an ATM Cash Disbursement or Point-of-Transaction
purchase
Membership rules associated with the Acceptance Mark apply for Visa TravelMoney Cards
with Point-of-Transaction Capability
Expiration date rules for the Visa Flag Symbol and Visa Electron Symbol apply for Visa
TravelMoney Cards with Point-of-Transaction Capability
Card design rules for both the Acceptance Mark and Visa TravelMoney Card apply. The Card
design rules for the Acceptance Mark prevail if there is a discrepancy in the Card design rules.
3.8.A.1.d
If the Visa TravelMoney Product name appears on a Prepaid Card that does not bear the Visa Flag Symbol or Visa Electron Symbol, the Prepaid Card must not be used for a Point-of-Transaction purchase.
BIN
3.8.A.2 3.8.A.2.a
Choose a BIN from a BIN range previously assigned to it by Visa Request a new BIN range assignment from Visa
3.8.A.2.b
The Issuer must not use an unused BIN from a previously assigned BIN range without submitting a BIN License Agreement (Exhibit 4A) to Visa.
Transaction Processing
3.8.A.3 3.8.A.3.a
A Transaction completed with a Visa TravelMoney Card must:
Originate at an ATM or Point-of-Transaction Terminal Be authorized (Zero Floor Limit) Be PIN-verified
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**CONFIDENTIAL**
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Issuer Information
An Issuer must use a unique BIN for each type of Visa TravelMoney Card currency it issues. The Issuer must either:
Chapter 3
3.8.A.3.b
If a Visa TravelMoney Card is used at an ATM, the Visa TravelMoney Card ATM rules and fees apply. To qualify for the Visa TravelMoney ATM fee, the Card must bear the Visa TravelMoney Product Name and one of the following:
Visa Visa Visa Plus

3.8.A.3.c
Wordmark Flag Symbol Electron Symbol Symbol
If a Visa TravelMoney Card bears the Visa Flag Symbol or Visa Electron Symbol and is used at a Point-of-Transaction Terminal, the Point-of-Transaction rules and fees for the Visa Acceptance Mark displayed on the Card apply. Each Issuer must make available to its Visa TravelMoney Cardholders the Visa International Service Center toll-free 24-hour telephone number specified in the Visa TravelMoney Procedures Manual to obtain customer and emergency services. An Issuer of Visa TravelMoney Cards must inform its Cardholders that a Visa TravelMoney Card may be used at a Visa/Plus ATM location.
3.8.A.3.d
3.8.A.3.e
3.8.B
Card Specifications
In addition to the Visa TravelMoney Card design requirements specified in the Visa TravelMoney Product Guide, both a:
16-digit Visa TravelMoney Card Account Number must not be printed or embossed on
a Visa TravelMoney Card
13-digit Visa TravelMoney Card serial number must be indent-printed on the back of the
Visa TravelMoney Card
3.9
3.9.A
3.9.A.1 3.9.A.1.a
VISA GLOBAL ATM PROGRAM REQUIREMENTS

This section specifies Issuer requirements for participation in the Visa Global ATM Program.
Participation
Issuer participation in the Visa Global ATM Program is optional. Before participating in the Visa Global ATM Program, a Member must successfully complete certification, as specified in the Visa Global ATM Planning Guide. In order to participate in the Visa Global ATM Program, an Issuer must comply with the requirements of the Visa Global ATM Planning Guide, including the following:
Issuer Information
3-38
3.9.A.1.b
At least 60 calendar days prior to participation, send Visa an original, signed copy of
the Issuer Option Selection Form (available from Visa) indicating the Issuers decision to participate, its processing options, and its working keys Correctly encode the Magnetic Stripe on the Card, as specified in the Payment Technology Standards Manual Establish processing options and the appropriate working key information, as specified in the Payment Technology Standards Manual Advise its Cardholders of the program Successfully complete V.I.P System or BASE II certification, as applicable, for Online Financial . Processing or Deferred Clearing Processing
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.9.A.2 3.9.A.2.a
Cash Disbursement Limits
A participating Issuer must ensure that its Cardholders may obtain an ATM Cash Disbursement of at least US $200, or local currency equivalent, per day. This amount is subject to both:
The Issuers normal Authorization criteria Any maximum amounts agreed to by Members within a given country for Domestic
Transactions
3.9.A.2.b 3.9.A.3 3.9.A.3.a
An Issuer must not establish a minimum ATM Cash Disbursement amount.

Balance Inquiry Service
An Issuer may participate in the Balance Inquiry Service. To participate in the Balance Inquiry Service, an Issuer must both:
Obtain certification from Visa Support Balance Inquiries as separate, non-financial transactions
An Issuer may additionally provide balance information as part of an ATM Cash Disbursement.
3.9.A.3.b
An Issuer must pay the ATM Acquirer a fee for each Balance Inquiry, as specified in Chapter 8, "Fees." If the Issuer does not participate in the Balance Inquiry Service, the inquiry will be declined and a decline fee will be assessed to the Issuer, as specified in Chapter 8, "Fees." An Issuer must provide the Balance Inquiry Service to Cardholders if it offers balance inquiry services through a network other than its proprietary network.
Decline Fees
3.9.A.3.c
3.9.A.4 3.9.A.4.a
An ATM Acquirer must receive a credit adjustment to its V.I.P System fees, as specified . in Section 8.5. An Issuer must pay the ATM Acquirer a decline fee, as specified in Chapter 8, "Fees," for each ATM Authorization Request or Balance Inquiry resulting in a Decline Response other than the following codes:
3.9.A.4.b
3.9.A.5
Cash Disbursement Fees
3.9.A.6
Custom Payment Service/ATM Program
Custom Payment Service/ATM is available as an Issuer option. An Issuer that chooses to participate must do all of the following:
Successfully complete Issuer certification, as specified in the Visa Global ATM Planning Guide Receive and return the ATM Transaction Identifier in each Transaction Receive the terminal ID code, ATM owner, and ATM location data in each Transaction Record Include the ATM Transaction Identifier in all Chargebacks
15 May 2004
**CONFIDENTIAL**
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Issuer Information
Authorization Declined, Pick Up Card (04, 07, 41, 43) Cryptographic or Formatting Error (81) System Malfunction (96) No Such Issuer (15)
Chapter 3
3.9.B
Non-Participation
If an Issuer chooses not to participate in the Visa Global ATM Program, it must comply with all of the following:
Either:
- Encode the Service Code field on the Magnetic Stripe to specify that a Card is invalid for use in an ATM Cash Disbursement - Decline all Authorization Requests for ATM Cash Disbursements and instruct Visa Stand-In Processing to do the same Decline all Authorization Requests for ATM Cash Disbursements Advise its Authorizing Processor to do the same
3.10
3.10.A
CUSTOMER SUPPORT SERVICES Introduction

This section specifies requirements for:
Recurring Transactions Global Customer Assistance Services Travelers Cheque Global Refund Service Additional services
3.10.B
Issuer Requirements for Recurring Transactions

An Issuer must include the data transmitted in the Clearing Record on the Cardholder billing statement that both:
Identifies the Recurring Services Merchant Enables the Cardholder to contact the Merchant
This data may include, but is not limited to:
Merchant Merchant Merchant Merchant Merchant

3.10.C
name city state/province country telephone number

The Global Customer Assistance Services provide emergency assistance to Cardholders. Services include the:
Issuer Information
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Lost/Stolen Card Reporting Service Cardholder Inquiry Service Emergency Cash Service Emergency Card Replacement Service Emergency Payment Authorization Service
See the Global Customer Assistance Services Member Guide for requirements and procedures.
15 May 2004
**CONFIDENTIAL**
Chapter 3
Table 3-8 specifies requirements for Global Customer Assistance Services participation by product.17 Table 3-8
Product
Global Customer Assistance Services Eligibility Requirements by Product

Emergency Cash Service Emergency Card Replacement Service
Optional Required1 Regional option Required Required Regional option

Required Required Regional option Required Required Required
Emergency Payment Authorization Service

Not applicable Not applicable Regional option Not applicable Not applicable Not applicable
Cardholder Inquiry Service
Visa Classic Visa Gold/ Premier Visa Infinite Visa Business and Visa Corporate Visa Purchasing Visa Electron Card and Visa Business Electron Card Virtual Account Visa TravelMoney
1.
Optional Required1 Regional option Required Optional Regional option
Required Required Regional option Required Required Required
Required Required
Prohibited Optional
Prohibited Required
Not applicable Not applicable
Regional Option Required
3.10.D
3.10.D.1 3.10.D.1.a

Overview
The Lost/Stolen Card Reporting Service is used to reduce fraud by blocking use of a Visa product that has been reported to the Visa International Service Center or an Issuer as lost or stolen. For detailed requirements and procedures, see the Global Customer Assistance Services Member Guide.
3.10.D.1.b
3.10.D.2
A Member participating in the Lost/Stolen Card Reporting Service must, on behalf of the Issuer, both:
Accept a report of a lost or stolen product from a Cardholder or his designated representative Notify the Issuer within 2 hours, at the Issuers expense, of receipt of Cardholder notification,
as specified in Section 2.2.C.1.a
3.10.E

The Cardholder Inquiry Service assists Cardholders in reaching their Issuers when they call the Visa International Service Center for information about their account. Visa assesses a fee to the Issuer for this service, as specified in the Global Customer Assistance Services Member Guide.
17. Global Customer Assistance Services do not apply to Proprietary Cards bearing the Plus Symbol.
15 May 2004
**CONFIDENTIAL**
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Issuer Information
Chapter 3
3.10.F
3.10.F.1 3.10.F.1.a
Emergency Cash Service and Emergency Card Replacement Service

Overview
A Member must, upon Cardholder request, provide an Emergency Cash Disbursement or an Emergency Replacement Card itself or through either:
An agent The Visa International Service Center

3.10.F.1.b
For detailed requirements and procedures, see the Global Customer Assistance Services Member Guide.
Issuer Responsibilities
3.10.F.2 3.10.F.2.a
An Issuer must authorize an Emergency Cash Disbursement or an Emergency Replacement Card to an Eligible Cardholder for all Visa products, as specified in the Global Customer Assistance Services Member Guide. If an Issuer chooses to provide the Emergency Cash Disbursement or an Emergency Replacement Card, directly or through an agent, it must deliver the cash or Card to the Eligible Cardholder within the time frames specified in Table 3-9. Table 3-9 Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders
Product
Visa Gold/Premier Visa Infinite Participating Visa Classic Visa Business and Visa Corporate Participating Visa Purchasing Visa Electron Card
3.10.F.2.b
Within the United States and Canada

Within 24 hours Regional Option Within 1 business day Within 24 hours Within 24 hours Emergency cash: Regional option Emergency Replacement Cards: Regional option Within 1 business day
Outside the United States and Canada

Within 1 business day Regional Option Within 3 business days Within 1 business day Within 1 business day Emergency cash: Regional option Emergency Replacement Cards: Regional option Within 3 business days
Issuer Information
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Visa TravelMoney
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.10.F.2.c
If an Issuer participates in the Emergency Cash Service or the Emergency Card Replacement Service, as specified in Section 3.10, it must:
At least 30 calendar days prior to participation in the Emergency Cash Service or the
Emergency Card Replacement Service: - Submit a completed Global Customer Assistance Services (GCAS) Card Issuer Information Form (Exhibit 4G) to its Regional Office - Submit a completed Emergency Service Location Form VISA 911 (Exhibit 4J) to its Regional Office for each of its Emergency Service Locations - Submit a completed Stand-In Emergency Services Processing Form (Exhibit 4I), providing as least 3 Stand-In Processing Accounts by BIN for each participating Card product type that has been activated in the Issuers Authorization system Designate one or more Emergency Service Locations where an Eligible Cardholder may obtain an Emergency Cash Disbursement or an Emergency Replacement Card. An Emergency Service Location must be an office of the Issuer. Provide its Cardholders with either the: - Visa International Service Center telephone numbers - Issuers own emergency services telephone number Notify the Visa Regional Office within 30 calendar days of any changes to an Emergency Service Location, as specified in the Global Customer Assistance Services Member Guide Activate a new Account Number in its Authorization system. With Issuer approval, the Visa International Service Center may waive this requirement to meet cash delivery standards.
3.10.F.2.d
A Disbursing Member may collect a handling fee from the Issuer for providing the following emergency services to Eligible Cardholders, as specified in Chapter 8, "Fees":
Emergency Cash Disbursement Emergency Replacement Card

3.10.F.3
Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities
3.10.F.3.a
An Emergency Card Replacement Service contact must:
Be available to respond to a request for an Emergency Cash Disbursement or an Emergency

Replacement Card 24 hours a day, 7 days a week within 2 hours of notification (not applicable to Visa Infinite Card) and provide: - For an Emergency Cash Disbursement, a unique Authorization Code - For an Emergency Replacement Card, a new Account Number that has been activated in the Issuers Authorization system Provide the Regional Office with: - Any changes that would affect the issuance of an Emergency Replacement Card (e.g., Issuer contacts, telephone numbers) - Correct spelling of the Cardholders name - Verification data (e.g., Cardholders mothers maiden name, previous address), if required
3.10.F.3.b
If a Visa Region requires 24-hour Visa Infinite Card Emergency Cash Service, the Emergency Cash Service contact must provide all needed information, and a decision to approve or deny the request during the initial telephone contact from the Visa International Service Center.
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**CONFIDENTIAL**
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Issuer Information
Approve or deny a request from the Visa International Service Center or an Eligible Cardholder
Chapter 3
3.10.F.4 3.10.F.4.a
Emergency Service Location Responsibilities
An Emergency Service Location must:
Be available during normal business hours to respond to a request for an Emergency Cash
Disbursement or an Emergency Replacement Card, as instructed by the Visa International Service Center, and as specified in the Global Customer Assistance Services Member Guide Notify the Visa International Service Center (within 3 calendar days) after the Cardholder has picked up the Emergency Cash Disbursement or Emergency Replacement Card
3.10.F.4.b
If an Issuer participates in the Emergency Card Replacement Service, it must:
Meet all Card security standards specified in Chapter 10, "Card and Marks Requirements"
and the Visa International Card and Marks Specifications
Replace a Stand-In Processing Account within 1 business day when notified by the Visa
International Service Center that it has been used for an Emergency Replacement Card
Maintain its Emergency Replacement Cards in a secure manner, as specified in

Section 3.11.D and the Security Standards for Vendors manual
Immediately notify the Visa International Service Center if it discovers that a Card is missing Enforce the spending limits on Stand-In Processing Accounts, as specified in Table 3-10
Table 3-10 Spending Limits on Stand-In Processing Accounts
Product
Visa Gold/Premier Visa Infinite Visa Commercial Visa Classic
Spending Limit (US Dollars or Local Currency Equivalent)

US $5,000 US $10,000 US $2,500 US $500
3.10.G
3.10.G.1 3.10.G.1.a
Visa Infinite Card Emergency Payment Authorization Service

Overview
If required by a Visa Region, a Visa Infinite Card Issuer may provide the Emergency Payment Authorization Service to a Visa Infinite Cardholder who is traveling and loses his Card. If required by a Visa Region, a Member may provide the Emergency Payment Authorization Service through one of the following methods:
Issuer Information
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3.10.G.1.b
Itself An agent The Visa International Service Center
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.10.G.2
A Visa Infinite Card Issuer must:
Be available to respond to a request from the Emergency Payment Authorization

Service 24 hours a day, 7 days a week
Provide all needed information, and a decision to approve or deny the request during the
initial telephone contact with the Visa International Service Center
Provide the Merchant, or Global Customer Assistance Service, with a unique Authorization
Code
If providing the service directly to the Cardholder, contact the Merchant to verify the
circumstances, explain the service, and complete the Transaction
Send a fax or telex to the Merchant that includes the Cardholder name, Account Number,
expiration date, Authorization Code, and Transaction amount
3.10.G.3
Chargeback Limitations
An Issuer that has granted an emergency payment Authorization may not exercise the following Chargeback reason codes, as listed in Table 3-11. Table 3-11 Prohibited Emergency Payment Authorization Chargeback Reason Codes
Reason Code Title
No AuthorizationT&E Transaction Invalid T&E Transaction Card Recovery BulletinT&E Transaction Card Recovery Bulletin Transaction Exceeds Floor Limit Missing Imprint Non-Possession of Card Missing Signature
Reason Code
20 23 28 70 72 81 83 84
3.10.H
Travelers Cheque Global Refund Service

Issuer Information
3-45
An Issuer must provide an Emergency Cash Refund to a Cheque purchaser upon Authorization from the Global Refund Service.
3.10.H.1
When the Global Refund Service authorizes a Member to make an Emergency Cash Disbursement refund to a Cheque purchaser, the Member location must both:
Verify the identity of the purchaser Provide a refund of up to US $2,000, or local currency equivalent, in the form of a Manual
Cash Disbursement
3.10.H.2 3.10.H.2.a
Global Refund Service Responsibilities
The Global Refund Service will contact a Member in advance to arrange for the Emergency Cheque Refund.
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.10.H.2.b
The Global Refund Service will provide the Emergency Refund Location with all of the following information:
Account Number Purchaser name Refund Claim Number Cash Disbursement amount in local currency Authorization Code
3.10.H.3 3.10.H.3.a
Emergency Refund Location Responsibilities
When making an Emergency Cash Disbursement, an Emergency Refund Location must verify the identity of the Cheque purchaser by comparing the Refund Claim Number provided by the Global Refund Service to the one given by the Cheque purchaser. If the Refund Claim Numbers match, the Emergency Refund Location must both:
3.10.H.3.b
Complete the 80-Column Cash Disbursement Transaction Receipt (Exhibit 7A) with the:
Account Number Purchaser name Words Emergency TC Refund in the space designated for the Cardholders street address Refund Claim Number in the space designated for the Cardholders identification Amount of the Emergency Cash Disbursement, plus US $25 or local currency equivalent, for the refund handling fee - Date - Authorization Code provided by the Global Refund Service - Imprint of the Members identification - Cheque purchasers signature in the space designated for the Cardholders signature Process the Emergency Cash Disbursement in the same manner as a Manual Cash Disbursement both: - At face value - With no fees or charges to the Cheque purchaser, unless required by applicable law
3.10.H.3.c
If the Refund Claim Numbers do not match, the Emergency Refund Location must contact the Global Refund Service for instructions (see the Visa Interchange Directory). Visa guarantees reimbursement of the Manual Cash Disbursement amount to the Emergency Refund Center if the requirements in Section 3.10.H are met.
3.10.H.3.d
Issuer Information
3-46
3.10.I
3.10.I.1
Additional Services
Collision/Loss Damage Insurance
A Visa Card or Visa Electron Card Issuer may provide Collision/Loss Damage Insurance.
3.10.I.2
Visa TravelMoney Cards
An Issuer of Visa TravelMoney Cards:
Must provide Customer assistance services May provide forgotten PIN assistance
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.11
3.11.A
3.11.A.1 3.11.A.1.a
CARD MANUFACTURE AND DELIVERY Card Manufacturer and Third Party Personalizer Certification
Issuer Standards for Approved Manufacturers and Third Party Personalizers
An Issuer must comply with all of the following:
Use an Approved Manufacturer to manufacture or print a Visa Cards or Visa Electron Card Ensure that the Approved Manufacturer complies with both:
- Security Standards for Vendors - Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications Use a Visa-approved Third Party Personalizer to personalize Visa Cards or Visa Electron Cards Ensure that the Visa-approved Third Party Personalizer complies with the Visa Card Personalization Agreement Immediately notify Visa if the Approved Manufacturer or Third Party Personalizer cannot complete its responsibilities
3.11.A.1.b
Section 1.15 defines a Members responsibilities if the Member uses an agent to perform services governed by the Visa International Operating Regulations.
Issuer Contract with a Card Manufacturer
3.11.A.2
An Issuer may contract through another Member, a third party, or directly with a manufacturer for the production of Visa Cards or Visa Electron Cards.
3.11.A.3 3.11.A.3.a
Agent Registration Requirements
If an Issuer uses a third-party agent to obtain Cards from an Approved Manufacturer or to emboss or encode Cards, the Issuer must register the agent with Visa to ensure basic security and accountability, as specified in this section and both:
Security Standards for Vendors Visa Card Personalization Agreement

3.11.A.3.b
3.11.A.4
Agent List
A list of registered brokers, embossers, and encoders is available from Visa upon request.
3.11.B
3.11.B.1
Shipping Security Requirements

Issuer Responsibility
An Issuer must ensure adequate security throughout the delivery of completed Visa Cards, or Visa Electron Cards from an Approved Manufacturer or Third Party Personalizer to the Issuer, or from the manufacturer to a Third Party Personalizer, as specified in both:
Security Standards for Vendors Visa Card Personalization Agreement
15 May 2004
**CONFIDENTIAL**
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Issuer Information
A registered agent is an agent that has been either reviewed or certified using standards established by Visa.
Chapter 3
3.11.B.2
Shipping Methods
An Issuer must transport completed Visa Cards or Visa Electron Cards using any of the following:
Transport vehicle Air freight Express courier Any other method with equivalent security and the prior written approval of Visa, as specified
in Section 3.11.B
3.11.B.2.a
A transport vehicle must be one of the following:
A vehicle supplied and operated by the Issuer, accompanied by appropriate security A vehicle exclusively chartered by the Issuer for the specific shipment, accompanied by
appropriate security
Armored car service

3.11.B.2.b
The vehicle must be:
Secure, closed, unmarked, suitable for transporting high-value cargo, and equipped with
operable 2-way radio or telephone communications Under dual control Accompanied by a responsible representative of the manufacturer or Issuer
3.11.B.2.c
An air freight shipment must be sealed in appropriate containers. Visa recommends a non-stop flight between the Approved Manufacturer location and the Issuer location. The Issuer may use an overnight or 2-day express mail service or a courier service to transport Cards. Shipments are limited to:
3.11.B.2.d
One shipment per day No more than 8 shipments per month No more than 100 Cards per shipment
Visa recommends that the Issuer avoid shipment on weekends and holidays when excessive storage may be necessary.
3.11.B.3
Preparation for Shipment
At least 24 hours before shipment, the Issuer and Approved Manufacturer must arrange a method to verify the carriers authority to receive the manufacturers shipment. The Issuer must both:
Issuer Information
3-48
Approve all transportation schedules Ensure that its authorized staff or representative meets the shipment at its destination
3.11.B.4 3.11.B.4.a
Shipping Procedures
For each transfer of shipment custody the Issuer must do all of the following:
Inspect each unopened container for damage and for lock and seal integrity Execute a written receipt reflecting this inspection For express courier shipments, date and sign a receipt upon receiving the shipment
3.11.B.4.b
When the shipment is not accompanied by the Issuers authorized representative, the:
Manufacturer must advise the Issuer of shipment time and method Issuers authorized staff must meet the shipment at its destination
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.11.B.4.c
If intermediate stops are made on air freight shipments, the Issuer or its designated security representative must do all of the following:
Ensure that any ground storage is secure and accessible only to authorized personnel Ensure that the Visa Cards or Visa Electron Cards are not unloaded Accompany the Visa Cards or Visa Electron Cards, or ensure that its responsible
representative meets the shipment at each intermediate stop
Prior to release of the consignment for final shipping, execute a written receipt confirming
the integrity of the shipment
3.11.B.5 3.11.B.5.a
Missing or Damaged Shipment
The Issuer must both:
Inventory the entire shipment to determine if any Cards are missing Provide additional instructions before authorizing further movement of the shipment
3.11.B.5.b
The Issuer must immediately notify the Approved Manufacturer, the carrier, Visa, the appropriate law enforcement agency, and its own security personnel if a shipment of Visa Cards or Visa Electron Cards was either:
Not received as scheduled Damaged or opened, or there is evidence that the contents of a sleeve, box, or container
is missing
3.11.C
3.11.C.1
Loss or Theft of Cards Without Encoded Data or Visible Account Numbers

Issuer Responsibility
An Issuer must notify Visa of the suspected or confirmed loss or theft of any Visa Card or Visa Electron Card that does not bear encoded data or a visible Account Number. The suspected or confirmed loss or theft may have occurred when the Visa Card or Visa Electron Card was either:
En route from the manufacturer to the Issuer In the Issuers possession

3.11.C.2
Loss or Theft Report
The notification must include the following information, if available:
Issuer name Manufacturer name and address (if applicable) Number of missing Visa Cards or Visa Electron Cards Batch number Pertinent details regarding loss and ensuing investigation Contact name and telephone number Name and telephone number of the person reporting the loss or theft
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**CONFIDENTIAL**
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Issuer Information
Chapter 3
3.11.D
Embossing, Printing, and Encoding

An Issuer must do all of the following:
Review for accuracy both:

- Embossing or printing - Encoding Ensure that embossing or printing, and encoding of all Visa Cards and Visa Electron Cards both: - Comply with Security Standards for Vendors - Are completed in an area restricted to people responsible for or engaged in the embossing, printing, and encoding operations Create and maintain a secure environment If an outside firm contracts to emboss or print, and encode Visa Cards or Visa Electron Cards, ensure that the firm both: - Complies with this section, Security Standards for Vendors, and the Visa Card Personalization Agreement - Delivers the completed embossed or printed, and encoded Cards to the Issuer Immediately notify Visa if the manufacturer cannot complete its responsibilities
3.11.E
3.11.E.1
Receipt and Storage

Receipt of Cards
Upon receipt of Visa Cards or Visa Electron Cards, an Issuer must do all of the following:
Authorize at least 2 employees to take the shipment to a high-security storage area Compare the number of Visa Cards or Visa Electron Cards received with the Card count
on the shipment invoice
Attempt to resolve any discrepancies. If a discrepancy cannot be resolved, the Issuer must
notify Visa. Report all lost, stolen, or missing Visa Cards or Visa Electron Cards to Visa Store the Visa Cards or Visa Electron Cards in a high-security area or vault with all of the following: - Secure construction - An intrusion alarm system - Dual access limited to individuals meeting comprehensive background investigation
Issuer Information
3-50
3.11.E.2
Preparation for Mailing
The Issuer must both:
Proof and prepare the Visa Cards or Visa Electron Cards for mailing under dual control in a
high-security area separate from other operations
Prevent unauthorized entry into the area

3.11.F
3.11.F.1
Delivery of Cards
Security Provisions
An Issuer or its agent may deliver Visa Cards or Visa Electron Cards.
3.11.F.1.a
Both must follow the security provisions specified for manufacturing, printing, embossing, and encoding.
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.11.F.1.b
If an agent is used, the Issuer must have a responsible employee at the facility while the Issuers work is in progress.
Preparation for Mailing
3.11.F.2 3.11.F.2.a
An Issuer must do all of the following:
Ensure that the Cardholder addresses, including postal codes, are complete and correct Maintain the stuffed, sealed, and stamped envelopes in a vault under dual control until
mailing Record the exact date, time, and place for mailing each Visa Card or Visa Electron Card Report any Visa Card or Visa Electron Card lost in the mail to Visa, the postal authorities, and the appropriate carrier
VISA RECOMMENDS:
An Issuer may both:
Sort and bundle outgoing Visa Cards or Visa Electron Cards by postal code Use lock bags supplied by the post office
3.11.F.3 3.11.F.3.a
Prevention of Theft
The Issuer should ensure that the return address on the envelope both:
Does not identify the Issuer Includes a special post office box number that is changed periodically and serviced only by
the Issuers authorized staff
3.11.F.3.b
In areas where mail theft is known to occur, the Issuer must take every precaution to prevent theft by using special delivery procedures such as:
Registered mail Certified mail Cardholder pick-up Personal delivery

3.11.G
Returned Cards
If the Issuer receives Visa Cards or Visa Electron Cards returned by the post office, it must both:
3.12
RISK MANAGEMENT
This section governs an Issuers rights and responsibilities for risk management and security for Visa Cards or Visa Electron Cards.
3.12.A
3.12.A.1
Risk Identification Service Fraud Activity Reporting

Overview
An Issuer must comply with the Risk Identification Service requirements specified in Section 4.12.B.
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**CONFIDENTIAL**
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Issuer Information
Put them under dual control Establish controls to ensure their proper disposition
Chapter 3
3.12.A.2
Fraud Activity Reporting
An Issuer must report Fraud Activity to Visa through VisaNet when either a:
Fraudulent User has obtained the Card or Account Number Card was obtained through misrepresentation of identification or financial status
3.12.A.3
Time Limits
An Issuer must report Fraud Activity upon detection, but no later than:
90 calendar days from the Transaction Date 30 calendar days following the receipt of the Cardholders dispute notification, if the
notification is not received within the 90 calendar-day period
3.12.A.4
Non-Compliance
If Member does not comply with Section 3.12.A.2 and Section 3.12.A.3, the Member is subject to both:
An onsite audit by Visa staff at the Members expense Penalties, as specified in Table 1-5
3.12.A.5
Penalties
If Visa determines that a Member is not in compliance for a given quarter, both:
Penalties will be assessed, as specified in Table 1-5 The Member will be monitored and evaluated for the following 8 quarters
3.12.A.6 3.12.A.6.a
Fraud-Related Chargebacks
Fraud-related Chargebacks are Transactions that the Issuer charges back through VisaNet for reasons indicating that fraudulent activity may be occurring at the Merchant Outlet. An Issuer may exercise Risk Identification Service Chargeback rights, as specified in Section 2.4.F.5 and Volume IIDispute Resolution Rules, Chargeback Reason Code 93.
3.12.A.6.b
3.12.B

A Member must accept lost or stolen Card reports and provide the Issuer with the information required on the Lost or Stolen Card Report (Exhibit 1A), as specified in Section 4.12.F.
3.12.C
Security Staff Responsibilities

An Issuer must have a qualified fraud control and Card security officer and staff that are primarily responsible for all areas of security for Visa Cards and Visa Electron Cards. The security staff must do all of the following:
Issuer Information
3-52
Investigate all fraudulent use of the Issuers Visa Cards or Visa Electron Cards Plan and supervise the manufacturing, embossing, encoding, printing, and mailing of the
Issuers Visa Cards or Visa Electron Cards
Plan and supervise the physical protection of the Issuers Center and buildings Participate in Center employee background investigations
3.12.D
Terminal Risk Management

A Chip Card Issuer must not inhibit Terminal Risk Management (e.g., by programming the Chip to bypass Terminal Risk Management).
15 May 2004
**CONFIDENTIAL**
Chapter 3
3.12.E
Arrests
After careful investigation, an Issuer may request that the appropriate authorities arrest the holder of a Visa Card or Visa Electron Card for fraudulent use. If an arrest is made at the request of an Issuer, the Issuer must prosecute the individual and assume all financial liability.
15 May 2004
**CONFIDENTIAL**
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Issuer Information
Issuer Information
3-54
15 May 2004
**CONFIDENTIAL**
Chapter 4 Summary
Acquirer Requirements & Information
INTRODUCTION ACQUIRER-MERCHANT CONTRACT REQUIREMENTS Merchant Qualification Standards Financial Responsibility Merchant Inspection General Requirements Merchant Agreement Table 4-1 Format Revocation of Merchant Privileges Additional Provisions for Merchants Restrictions on Cross-Border Merchant Contracting Hotels and Cruise Lines In-Transit Service Merchants In-Transit Service Gambling Merchants Electronic Commerce Merchants Online Gambling Merchants Additional Provisions for Internet Payment Service Providers and Sponsored Merchants Merchant Classification Acquirer Responsibilities for Internet Payment Service Providers and Sponsored Merchants Internet Payment Service Provider Agreement Requirements Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants Merchant Outlet Provisions for Internet Payment Service Providers and Sponsored Merchants Additional Provisions for International Airline Program Qualification Business Plan Special Merchant Agreement Requirements TRANSACTION RECEIPT REQUIREMENTS Legend Wording In-Transit Terminal Transaction Receipt Delivery 4-14 4-14 Merchant Standards 4-7 4-7 4-7 4-7 4-7 4-8 4-8 4-8 4-9 4-9 4-9 4-9 4-10 4-11 4-11 4-11 4-12 4-12 4-12 4-12 4-13 4-13 4-13 4-13
15 May 2004
**CONFIDENTIAL**
4-1
Acquirer Information
4-10
Chapter 4 Summary
TERMINAL REQUIREMENTS Point-of-Transaction Terminals Service Codes Table 4-2 Requirements for Service Code Acceptance at Point-of-Transaction Terminals Terminal Functions Magnetic-Stripe Terminals Terminal Logic BIN Logic PIN Security Chip-Reading Devices General Requirements Terminal Logic PIN Requirements PIN Pad Requirements Acquirer Responsibilities Acquirer Liability Visa Horizon Requirements Unattended Acceptance Terminals General Requirements Prepaid Card Transaction Requirements Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C AUTHORIZATION REQUIREMENTS Floor Limits Visa Floor Limits Acquirer Floor Limits General Authorization Requirements General Requirements Hours of Authorization Transaction Currency Conversion Requirements Computer Interface Requirements Authorization Routing Authorization Rejection Authorization Reversals Local Authorization Services for International Airlines Automated Fuel Dispenser Status Check Authorization Exceptions for Auto-Telex Authorizations 4-21 4-21 4-21 4-21 4-22 4-22 4-22 4-22 4-22 4-23 4-23 4-23 4-23 4-23 4-15 4-15 4-15 4-15 4-16 4-16 4-16 4-16 4-16 4-16 4-17 4-18 4-18 4-18 4-19 4-19 4-19 4-19 4-19 4-20 4-20 4-20
4-2
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Chapter 4 Summary
Auto-Telex User Requirements Authorization Procedures Exceptions for Manual Authorizations Manual Authorization RequirementsAuthorizations Not Sent to the Issuer Manual Authorization RequirementsAuthorizations Sent to the Issuer Authorization Procedures International Exception File V.I.P. System Emergency Authorization Procedures Use of Emergency Authorization Procedures Emergency Procedures Stand-In ProcessingNon-Visa Transactions CASH DISBURSEMENTS Manual Cash Disbursements Visa Electron Cards Foreign Branches Cash Disbursements Through Related Companies Display of Marks Maximum Manual Cash Disbursement Amount Cash Disbursement Fees Transaction Processing Requirements Uniform Services Validation of Cardholder Identity Floor Limit and Terminal Requirements Transaction Receipt Copy Fee Disclosure Prohibition Cheque Acceptance General Encashment Procedure Encashment Limitations Chip Card Acceptance ATM ACQUIRER STANDARDS Introduction Participation Requirements ATM Acquirer Certification ATM Acquirer of Cards Bearing the Plus Symbol ATM Standards Card Acceptance Requirements Hours of Operation Display of ATM Acceptance Marks Message Display
4-23 4-24 4-24 4-24 4-24 4-25 4-25 4-25 4-25 4-26 4-26
4-26 4-26 4-26 4-26 4-27 4-27 4-27 4-27 4-27 4-27 4-27 4-27 4-27 4-27 4-28 4-28 4-28 4-28 4-28
4-28 4-29 4-29 4-29 4-29 4-29 4-29 4-30 4-30
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Chapter 4 Summary
ATM Acceptance Technology Requirements Account Numbers PIN Acceptance ATM Expiration Date Editing Chip-initiated ATM Authorization Requirements Visa Electron Cards or Proprietary Cards Bearing the Plus Symbol at Visa ATMs Transaction Processing Requirements ATM Processing ATM Acquirer Participation Requirements Fees Technology Requirements ATM Authorizations Deferred Clearing Processing ATM Expiration Date Editing Unrecognized Service Code Authorization RoutingVisa Cards or Visa Electron Cards Authorization RoutingCards Bearing the Plus Symbol Restricted ATM Access of Visa Cards Restricted ATM Access of Cards Bearing the Plus Symbol ATM Transaction Receipt Requirements Account Selection Table 4-3 Account Selection Options For Tier II Interchange
4-30 4-30 4-30 4-30 4-31 4-31 4-31 4-31 4-31 4-32 4-32 4-32 4-33 4-33 4-33 4-33 4-33 4-34 4-34 4-34 4-34 4-35 4-35 4-35 4-35 4-35 4-35 4-36 4-36 4-36 4-36 4-36 4-36 4-37 4-37
4-4
Canceled Transactions Minimum Cash Disbursement Currency or Cheque Disbursement Transaction Surcharge Custom Payment Service/ATM Participation Requirements Balance Inquiry Service Participation Requirements ATM Cash Disbursements International ATM Interchange Reimbursement Fees Table 4-4 International ATM Interchange Reimbursement Fee Tier Structure Tier Requirements Tier II Qualification Receipt of Interchange Fees ELECTRONIC COMMERCE Website Requirements Special Requirements for Online Gambling Merchants Data Protection Method Requirements Visa Secure Electronic Commerce General Participation Requirements
4-37 4-37 4-37 4-38 4-38
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Chapter 4 Summary
3-D Secure Participation Requirements CLEARING AND SETTLEMENT SERVICES Transaction Processing Requirements Interchange Data Element Requirements Transaction Currency Transaction Receipt Retention Periods Clearing Requirements Original Transaction Receipts with Illegible or Invalid Account Numbers Transaction Receipt Processing Time Limits for Transactions Table 4-5 Table 4-6 Transaction Receipt Processing Time Limits Processing Time Limits for ATM Transactions Processing Time Limits for ATM Transactions Processing Time Limits for In-Transit Service Transactions Processing Time Limits for Interregional Airline Transactions Processing Time Limits for Visa Horizon Transactions OTHER TRANSACTION PROCESSING REQUIREMENTS Visa Purchasing Card Transaction Requirements Visa Fleet Service-Enhanced Transactions INTERCHANGE REIMBURSEMENT FEES Merchant Transactions Requirement Fee Structure Table 4-7 Table 4-8 Transaction Clearing Requirements Interchange Reimbursement Fee Qualification Requirements
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4-39 4-39 4-39 4-39 4-39 4-39 4-40 4-40 4-40 4-41 4-41 4-41 4-41
4-41 4-41
4-42 4-42 4-42 4-43 4-44 4-45 4-45 4-45
Interregional Airline Transactions Domestic Airline Transactions Member Cash Disbursements RISK MANAGEMENT Fraud Management and Reporting ATM Transaction Exceptions ATM Card Retention Fraud Reporting Risk Identification Service Overview Acquirer Responsibilities Failure to Respond Acquirer Monitoring Program Deposit Monitoring Merchant Records Lost or Stolen Card Reports
4-45 4-45 4-46 4-46 4-46 4-46 4-46 4-47 4-47 4-47 4-47 4-47
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4-5
Chapter 4 Summary
Recovered Visa Cards and Visa Electron Cards Card Recovery and Notification Rewards Paid by Acquirer Table 4-9 Handling Fee Merchant Activity Monitoring Standards Activity Monitoring Normal Weekly Activity Reporting Exception Reports Investigation of Merchant Acquirer Compliance Fines and Penalties High-Risk Telemarketing Merchant Monitoring Standards Normal Daily Activity Reporting Exception Reports Investigation of Merchant Acquirer Compliance Online Gambling Transaction Audit Program Online Gambling Credit Compliance Program Criteria Threshold Modification High-Risk Electronic Commerce Merchant Monitoring Standards High-Risk Designation Risk Management Review Implementation Period Acquirer Compliance Visa Rights and Responsibilities Brand Protection Program Merchant Compliance Investigation of Merchant Revocation of Privileges Acquirer Responsibilities for Termination Fees and Costs Card Recovery Bulletin Acquirer Responsibility Requests Rewards for Recovered Cards
4-47 4-47 4-47 4-48 4-48 4-48 4-48 4-48 4-49 4-49 4-49 4-49 4-50 4-50 4-50 4-50 4-51 4-51 4-51 4-51 4-51 4-51 4-51 4-51 4-52 4-52 4-52 4-52 4-52 4-52 4-53 4-53 4-54 4-54 4-54 4-54
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**CONFIDENTIAL**
Chapter 4
4.1
INTRODUCTION
This chapter specifies requirements for Acquirers with respect to:
Acquirer-Merchant Contract Requirements Transaction Receipt Requirements Terminal Requirements Authorization, Clearing, and Settlement Cash Disbursements ATM Acquirer Standards Electronic Commerce Clearing and Settlement Services Other Transaction Processing Requirements Interchange Reimbursement Fees Risk Management 4.2
4.2.A
ACQUIRER-MERCHANT CONTRACT REQUIREMENTS Merchant Qualification Standards

Prior to entering into a Merchant Agreement, an Acquirer must comply with this section to determine that the prospective Merchant is financially responsible and will comply with the Visa International Operating Regulations as well as applicable law.
4.2.A.1
Financial Responsibility
An Acquirer must determine that a prospective Merchant is financially responsible and that there is no significant derogatory background information about any of its principals. The Acquirer may obtain this information through the following:
Credit reports Personal and business financial statements Income tax returns Other information lawfully available to the Acquirer
4.2.A.2
Merchant Inspection
An Acquirer must conduct a physical inspection of the business premises of a prospective Merchant. For Mail/Phone Order and Electronic Commerce Merchants, the Acquirer must also obtain a detailed business description.
4.2.B
4.2.B.1
Merchant Agreement
An Acquirer must:
Have a Merchant Agreement with each of its Merchants Ensure that the Merchant complies with Section 4.2 Only accept Transaction Receipts from a Merchant with which it has a valid Merchant
Agreement
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4-7
Chapter 4
4.2.B.1.a
An Acquirer contracting with a Merchant to accept Cards must ensure that the Merchant meets the standards specified in Table 4-1. Table 4-1 Merchant Standards
Cards Accepted by Merchant
Visa Cards1
Symbols Displayed at Merchant

Visa Flag Symbol
Electronic Capability
Optional
Cash-Back
For Domestic Transactions only, at the option of a Visa Region For Domestic Transactions only, at the option of a Visa Region For Domestic Transactions only, at the option of a Visa Region
Visa Electron Symbol
Visa Electron Cards
Required
Visa Horizon Symbol
Visa Horizon Cards
Optional
1.
4.2.B.1.b
An Acquirer may change a Merchants status by updating its Merchant Agreement to require the applicable standards shown in Table 4-1. A Merchant must have a separate Merchant Agreement with its Acquirer to accept Visa Cards or Visa Electron Cards unless it is already a Visa Merchant with Electronic Capability. Variance for the Bank of China An Acquirer may contract with, and authorize the Bank of China to accept, Deposits from selected government-owned tourist establishments in the Peoples Republic of China, subject to compliance with both:
4.2.B.1.c
4-8
4.2.B.1.d
All trademark licensing requirements All other requirements of the Visa International By-Laws and Regional Board Delegations
and Visa International Operating Regulations
4.2.B.2
Format
Most of the form, content, and appearance of a Merchant Agreement is at the discretion of the Acquirer. However, each Merchant Agreement must contain at least the provisions of Section 5.2, subject to applicable law. An Acquirer may include other provisions in its Merchant Agreement if they are consistent with these provisions.
4.2.B.3
Revocation of Merchant Privileges
Visa may fine an Acquirer that enters into a Merchant Agreement with a Merchant or known principals of a Merchant that Visa has prohibited from participating in the Visa or Visa Electron Program, as specified in Section 4.12.N.
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Chapter 4
4.2.C
4.2.C.1 4.2.C.1.a
Additional Provisions for Merchants

Restrictions on Cross-Border Merchant Contracting
An Acquirer must only contract with a Merchant Outlet within its Country of Domicile, as specified in the Visa International By-Laws and Regional Board Delegations, Chapter 1, Section 2.10 and Section 2.13.1 An Acquirer must not contract with a Merchant Outlet that is outside its Country of Domicile2, unless the:
4.2.C.1.b
Regional Board with jurisdiction over the Merchant Outlet has approved this arrangement,
and the country or territory is either: - Not any other Principals Country of Domicile - One where the Acquirer has a Branch Merchant is an International Airline and the Acquirer maintains the relationship as specified in Section 4.2.E Merchant Outlet is a military base, embassy, or consulate on foreign territory. Visa considers these Merchant Outlets to be within the Members Country and Region of Domicile. The currency used to complete the Transaction must be disclosed on the Transaction Receipt.
4.2.C.2 4.2.C.2.a
Hotels and Cruise Lines
Advance Deposit Service Priority Check-out Service Cash Disbursement

SEE ALSO:
Section 5.5 4.2.C.3 4.2.C.3.a
In-Transit Service Merchants
Prior to entering into a Merchant Agreement, an Acquirer must both:
Submit a detailed written operational plan to its Regional Office. At a minimum, the
operational plan must meet the requirements specified in the In-Transit Business PlanBasic Checklist, available upon request from the Acquirers Regional Office. Receive Visa approval for each Merchant providing In-Transit Services
4.2.C.3.b
In addition to the Unattended Acceptance Terminal requirements specified in Section 4.4.D, the operational plan must include the following information:
Type of service provided Type of In-Transit Terminal used Process for obtaining Authorization Criteria and processes intended for risk management
1. 2. The country of the Sponsored Merchant, not the country of the IPSP determines the Acquirers jurisdiction. , A bilateral agreement exists between the Canada and U.S.A. Regions for Mail/Phone Order Merchants. Refer to the appropriate Regional Operating Regulations.
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4-9
If requested, an Acquirer must provide its Hotel or Cruise Line with any of the Visa Hotel and Cruise Line Services. A Hotel or Cruise Line must hold a valid contract with an Acquirer for each Visa Hotel and Cruise Line Service in which it participates, either as part of the Merchant Agreement or as a separate contract. A Hotel or Cruise Line must have a separate contract for:
Chapter 4
4.2.C.3.c
An In-Transit Service Transaction must be cleared in the exact amount and Transaction Currency as agreed to by the Cardholder and Merchant. If a Transaction Currency is not specified on the Transaction Receipt, it will default to the currency of the Transaction Country. The Acquirer must include a Merchant description containing, at least, the following information:
4.2.C.3.d
Merchants primary place of business or country of incorporation in the Merchant country field Merchants customer service telephone number and country located in the Merchant city field Word In-Transit following the Merchant name in the Merchant name field
4.2.C.3.e
An In-Transit Service Transaction involving gambling must be processed as a Quasi-Cash Transaction. An Acquirer entering into a Merchant Agreement with an In-Transit Service Gambling Merchant must ensure the following:
4.2.C.3.f
Interchange Reimbursement Fees received from each Issuer as a result of a credit processed
for Cardholder winnings are identified on a daily basis
A funds disbursement is processed daily to each Issuer (using reason code 0240) for twice
the amount of the Interchange Reimbursement Fee received from the Issuer of the original Account Number on the original Transaction The descriptor used in the funds disbursement is In-Transit Gambling Reimbursement
4.2.C.4 4.2.C.4.a
In-Transit Service Gambling Merchants
In addition to the requirements specified in Section 4.4.D and Section 4.2.C.3, the operational plan for an In-Transit Service Gambling Merchant must include the following information:
4-10
Rules of play Odds of winning Pay-out ratios

4.2.C.4.b
An Acquirer must ensure that its In-Transit Service Gambling Merchant complies with all local and national laws regulating in-transit gambling. In addition, an Acquirer must provide its Regional Office with documentation from an independent legal source that both:
Specifies the type of gambling provided by its In-Transit Service Gambling Merchant Certifies the Merchant is not in violation of local or national law
4.2.C.4.c
Clearing and Settlement requirements for In-Transit Service gambling are specified in Section 4.9.B.4.
Electronic Commerce Merchants
4.2.C.5 4.2.C.5.a
An Acquirer must ensure that both:
An Electronic Commerce Merchant complies with all Visa International Operating Regulations
pertaining to Electronic Commerce Transactions
The provisions are included in its Merchant Agreement or as a separate addendum
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Chapter 4
4.2.C.5.b
An Acquirer must ensure that its Merchant Agreement requires an Electronic Commerce Merchant to display the following on the Merchants Website:
Consumer data privacy policy Security capabilities and policy for transmission of payment card details No later than 1 June 2004, the address of its Permanent Establishment
4.2.C.5.c
An Acquirer must both:
Ensure that a Merchant, Internet Payment Service Provider (IPSP), or Sponsored Merchant
that displays a Visa-Owned Mark on its Website does not accept Cards for the purchase or trade of child pornography Terminate a Merchant, IPSP or Sponsored Merchant within 7 calendar days of Notification , from Visa if the Merchant is identified as engaging in the purchase or trade of child pornography
4.2.C.6
Online Gambling Merchants
An Acquirer must ensure that:
An Online Gambling Merchant complies with all Visa International Operating Regulations
pertaining to Electronic Commerce Transactions
An Online Gambling Merchant has a valid license or other appropriate authority to operate
its Website under the local law of its Country of Domicile
A Transaction completed by an Online Gambling Merchant is identified with both:

- Merchant Category Code 7995, even when gambling services are not the Merchants primary business - The Quasi-Cash/Online Gambling Transaction indicator in the Authorization and Clearing messages An Online Gambling Merchant Website complies with the Website requirements specified in Section 5.5.B.2 The provisions specified in Chapter 5, "Payment Acceptance," are included in its Merchant Agreement or as a separate addendum
4.2.D
Additional Provisions for Internet Payment Service Providers and Sponsored Merchants
Merchant Classification
4.2.D.1
A business may act as a Merchant, Sponsored Merchant, or Internet Payment Service Provider (IPSP). The business is considered to be a Merchant if both:
It has a Merchant Agreement with an Acquirer The Transaction entered into Interchange does not represent the purchase of goods or
services from a Sponsored Merchant
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**CONFIDENTIAL**
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Chapter 4
4.2.D.2
Acquirer Responsibilities for Internet Payment Service Providers and Sponsored Merchants
An Acquirer that contracts with an IPSP must:
Ensure that the IPSP and its Sponsored Merchants comply with the substance of the Visa
International Operating Regulations
Ensure that the IPSP does not contract with a Sponsored Merchant outside the Acquirers
jurisdiction, as specified in Section 4.2.C.1
Directly credit the IPSP for its Deposit. However, an Acquirer that contracts with both an
IPSP and a Sponsored Merchant may directly credit the Sponsored Merchant for its portion of the Deposit, as permitted by local law.
4.2.D.3
Internet Payment Service Provider Agreement Requirements
An Acquirer must ensure that its IPSP Agreement includes all the following:
A requirement that the contract between an IPSP and a Sponsored Merchant contains the
Merchant Agreement requirements specified in Section 4.2
The Acquirers right to immediately terminate the Sponsored Merchant for good cause A statement that the IPSP is liable for all acts, omissions, Cardholder disputes, and other
Cardholder customer service-related issues caused by the IPSPs Sponsored Merchants
A statement that the IPSP is financially liable for each Transaction A statement that the IPSP must not transfer or attempt to transfer its financial liability by
asking or requiring a Cardholder to waive his dispute rights
4.2.D.4
Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants
4.2.D.4.a
An Acquirer must ensure that the IPSP both:
4-12
Assigns the appropriate Merchant Category Code to each Sponsored Merchant in the
Authorization and Clearing Record, as specified in Appendix C, "Merchant Data Standards"
Assigns Merchant Category Code 7995 to a Sponsored Merchant that provides gaming
chips or electronic funds to be used for online gambling, even if gambling services is not the Sponsored Merchants primary business
4.2.D.4.b
Visa may:
Grant a waiver to the requirement specified in Section 4.2.D.4.a to permit the use of a
general Merchant Category Code, unless the Sponsored Merchant is either: - Classified as a High-Risk Merchant - An Online Gambling Merchant Require a specific Merchant Category Code to be used for a Sponsored Merchant if increased consumer disputes or inappropriate Authorizations result from use of a general Merchant Category Code
4.2.D.5
Merchant Outlet Provisions for Internet Payment Service Providers and Sponsored Merchants
4.2.D.5.a
The country of the Sponsored Merchant, not the country of the IPSP determines the Merchant , Outlet location. The economic activity of a Merchant Outlet is deemed to occur at the Sponsored Merchant location, not at the location of the IPSP .
4.2.D.5.b
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Chapter 4
4.2.D.5.c
The Merchant country code included in the Authorization and Clearing Record must be the country code of the Sponsored Merchant, as specified in BASE II Record Requirements (Exhibit 2L).
4.2.E
4.2.E.1 4.2.E.1.a 4.2.E.1.b
Additional Provisions for International Airline Program

Qualification
An International Airline may participate in the International Airline program. An Acquirer contracting with an International Airline must comply with the requirements specified in this section and Chapter 6, "Payment Services." An Acquirer must meet the capitalization and reserve requirements of its Regional Office. These requirements cover any estimated exposure for Chargebacks, including liability for airline tickets purchased but not redeemed by Cardholders, as specified in Volume IIDispute Resolution Rules, Chapter 1, "Transaction Receipt Retrieval, Chargebacks, and Representments."
Business Plan
4.2.E.1.c
4.2.E.2 4.2.E.2.a
Before entering into a Merchant Agreement with an International Airline, an Acquirer must obtain approval of its business plan from its Regional Office. Visa will review the business plan within 30 calendar days of receipt. To assist Acquirers in developing International Airline business plans, each Regional Office will maintain and provide information on domestic Interchange Reimbursement Fees and Authorization mechanisms. The business plan must include all of the following information:
4.2.E.2.b
4.2.E.2.c
All countries in which Merchant Outlets are to be located, demonstrated knowledge of key
information on each country (for example, domestic Interchange Reimbursement Fee and business and legal restrictions), and a plan for Authorization support in each country All currencies in which the International Airline intends to complete Transactions and verification that the Member is able to process multi-currency Deposits and Interchange A plan for Chargeback support The Acquirers proposed method of satisfying Retrieval Requests, as specified in Section 7.3 Information to satisfy the Acquirer risk criteria specified in Section 4.2.E.1.c
4.2.E.2.d
An Acquirer must not sign an International Airline Merchant Outlet that is in a country not previously specified in the business plan, unless it first notifies its Regional Office in writing.
Special Merchant Agreement Requirements
4.2.E.3 4.2.E.3.a
An International Airline Merchant Agreement must contain, at a minimum, the elements specified in Section 4.2.E.3, in addition to those specified for all Merchants in Section 4.2. The Agreement must specify the Acquirers responsibilities to the Merchant for Chargeback resolution support. This support must include both:
4.2.E.3.b
Written information on Chargeback rights and procedures Chargeback processing, including a list of Chargeback reason codes, Merchant recourse
options, and an Acquirer contact
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Chapter 4
4.2.E.3.c
The agreement must list the countries from which the Acquirer will accept Transactions, including the Authorization support procedures and processes for each country. The agreement must require that the Acquirer and the Merchant notify Visa if Authorization problems arise for any countries covered by the Merchant Agreement. A Transaction Receipt may be generated either electronically or manually3. Detailed requirements for each type of Transaction Receipt, including printing and data requirements, are specified in:
4.2.E.3.d
4.3
TRANSACTION RECEIPT REQUIREMENTS
Electronic Transaction Receipt (Exhibit 7I) Manual Transaction Receipt (Exhibit 7J) Electronic Commerce Transaction Receipt (Exhibit 7K)
4.3.A
Legend Wording
The Cardholder copy of a Transaction Receipt must bear the legend Retain this copy for statement verification or similar wording. At a minimum, this legend must appear in the language of the Transaction Country. As an option, the legend may also appear in another language.
4.3.B
In-Transit Terminal Transaction Receipt Delivery

Upon completion of gambling activities, an itemized Transaction Receipt must be generated by the In-Transit Terminal or from an on-board central printer, and provided to the Cardholder. In addition to the data elements specified in Electronic Transaction Receipt (Exhibit 7I), the In-Transit Terminal Transaction Receipt must contain the following information:
Terminal number Date of play Net amount of winnings or losses per session Account Number with all but the last 4 digits disguised or suppressed
4-14
3.
On Transaction Receipts used in Japan, space for the Cardholder signature is not required on the Merchant or Cardholder copy. Space for the Cardholder signature must be provided on the Acquirers copy.
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**CONFIDENTIAL**
Chapter 4
4.4
4.4.A
4.4.A.1
TERMINAL REQUIREMENTS Point-of-Transaction Terminals

Service Codes
Table 4-2 specifies requirements for Service Code acceptance at Point-of-Transaction Terminals. Table 4-2 Requirements for Service Code Acceptance at Point-of-Transaction Terminals
Terminal Type
All Point-of-Transaction Terminals with Authorization-Only, Electronic, or Semi-Electronic Capability
Terminal Requirements
Must either: Be unblocked Act upon Service Codes as specified in the Payment Technology Standards Manual
All Point-of-Transaction Terminals with Data Capture-Only Capability
Must both: Examine Service Codes Act upon Service Codes as specified in the Payment Technology Standards Manual
4.4.A.2.a
An Acquirer that processes Visa or Visa Electron Transactions from a Point-of-Transaction Terminal (excluding an ATM, as specified in Section 4.7.D.1) must ensure that the terminal accepts all 16-digit Account Numbers that contain a valid Visa-assigned BIN for Visa and Visa Electron Transactions. A Point-of-Transaction Terminal must act upon all Service Codes, as specified in the Payment Technology Standards Manual, or go Online for Authorization.
SEE ALSO:
4.4.A.2.b
Section 4.7.E.9 Section 4.7.E.10

for ATM Authorization routing requirements. An Acquirer may use the account range table provided by Visa to determine the routing of an Authorization Request. 4.4.A.2.c
All Member Point-of-Transaction processing systems (excluding ATMs, as specified in Section 4.7.D) must be able to accept all 16-digit Account Numbers that contain a valid Visa-assigned BIN.
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**CONFIDENTIAL**
4-15
4.4.A.2
Terminal Functions
Chapter 4
4.4.B
4.4.B.1 4.4.B.1.a
Magnetic-Stripe Terminals
Terminal Logic
An Acquirer that installs a Magnetic-Stripe Terminal to process Transactions must ensure that the terminal meets all of the following requirements:
Is used to obtain Authorization through the V.I.P System and is able to read all Magnetic .
Stripes that conform to the specifications in: - Chapter 10, "Card and Marks Requirements" - Visa International Card and Marks Specifications - Payment Technology Standards Manual Does not erase or alter any magnetic encoding on a Card Does not display or print more information than is embossed or printed on the front or back of the Card. This prohibition does not apply to displaying or printing the full Account Number on a Visa Electron Card with a partial Account Number.
4.4.B.1.b
If a Magnetic-Stripe Terminal does not transmit all data encoded on either track 1 or track 2 of the Magnetic Stripe to its Acquirer, the Acquirer may be subject to a Chargeback, as specified in Volume IIDispute Resolution Rules, Chargeback Reason Code 62. Effective 15 November 1999, all new Magnetic-Stripe Terminals produced with dual reader heads must be capable of processing and distinguishing the Magnetic Stripe containing Visa payment data from other proprietary Magnetic Stripes that may be present on the Card.
BIN Logic
4.4.B.1.c
4.4.B.2
A new Magnetic-Stripe Terminal must not use 4-digit or 6-digit sequential BIN logic. Each existing Magnetic-Stripe Terminal using 4-digit or 6-digit sequential BIN logic must remove these constraints.
4.4.B.3
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PIN Security
An Acquirer must ensure the security of a PIN when used to identify the Cardholder in a Transaction, as specified in the PIN Management Requirements manuals.
4.4.C
Chip-Reading Devices
All Chip-Reading Devices that accept Visa Cards and Visa Electron Cards and are placed in service on or after 1 January 2001, must meet Visa specifications for international interoperability and functionality, including both:
4.4.C.1
When installing an EMV- and VIS-Compliant Chip-Reading Device to accept a Visa or Visa Electron Payment Application, the Acquirer must ensure that the terminal:
Has been approved by Visa, or an entity authorized by Visa Meets EMV Integrated Circuit Card Specifications for Payment Systems Has the capability to have its Visa Public Keys replaced in an acceptable method by any
date specified by Visa
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Chapter 4
4.4.C.2 4.4.C.2.a
Terminal Logic
Effective 1 January 2005, an Acquirer must ensure that all new Chip-Reading Devices that accept Visa and Visa Electron Cards support variable length Account Numbers up to, and including, 19 digits. Effective 1 January 2007, an Acquirer must ensure that all Chip-Reading Devices that accept Visa and Visa Electron Cards support variable length Account Numbers up to, and including, 19 digits. Effective 1 January 2003, an Acquirer must ensure that Dynamic Data Authentication is active in all new or recycled Chip-Reading Devices that accept Visa and Visa Electron Cards, unless the device obtains an Online Authorization for all Transactions. Effective 1 January 2005, an Acquirer must ensure that Dynamic Data Authentication is active in all Chip-Reading Devices, that accept Visa and Visa Electron Cards, unless the device obtains an Online Authorization for all Transactions. An Acquirer must ensure that the EMV- and VIS-Compliant Chip-Reading Device:
4.4.C.2.b
4.4.C.2.c
4.4.C.2.d
4.4.C.2.e
Reads a Magnetic Stripe Reads the Chip if an EMV- and VIS-Compliant Chip is present, and does not allow the
Chip-Reading Device to override the Chip Authorization controls by manually prompting the device to use the Magnetic Stripe. The Magnetic Stripe may be read only if the Chip is not EMV- and VIS-Compliant, or the Chip or Chip reader is inoperable. Supports No CVM (Cardholder Verification Method) required for all EMV- and VIS-Compliant Chip-Reading Unattended Acceptance Terminals that perform Cardholder-Activated Transaction Type A and Cardholder-Activated Transaction Type B If capable of performing Online Transactions, performs Terminal Risk Management, as specified in EMV Integrated Circuit Card Specifications for Payment Systems Supports Post-Issuance Application Change commands if the Acquirer is capable of processing Full-Chip Data Transmits all Chip data elements that create the EMV-Online Card Authentication Cryptogram if the Acquirer is capable of processing Full-Chip Data Supports the terminal action codes and facilitates access to multiple accounts on a Chip Card, as specified in the Visa Integrated Circuit Card Specifications Presents mutually-supported Payment Applications contained in the Chip to the Card, or to the Cardholder where the Cardholder has the ability to select the Payment Application, and does not discriminate between Payment Applications, except as stipulated by the Chip parameters
4.4.C.2.f
All Chip-Reading Devices placed in service on or after 1 April 2001, and all Chip-Reading Devices on or after 1 April 2002, must be capable of requiring an Online Authorization for the next consecutive Magnetic Stripe-read Transaction originating from a Chip Card when:
An EMV-Compliant Chip Card-read was unsuccessful The Service Code indicates the presence of a Chip
ADDITIONAL INFORMATION:
When referring to Magnetic-Stripe Data, an EMV- and VIS-Compliant Chip-Reading Device may only expect Magnetic-Stripe track 2 information, and the Cardholder name from track 1 (track 1 discretionary data is optional).
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**CONFIDENTIAL**
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Chapter 4
4.4.C.2.g
All Chip-Reading Devices (including Unattended Acceptance Terminals) placed in service on or after 1 April 2001 that support Enciphered Offline PIN must also support Plaintext Offline PIN.
PIN Requirements
4.4.C.3
An Acquirer must ensure that the EMV- and VIS-Compliant Chip-Reading Device:
Is equipped with ports that support devices capable of prompting for and accepting a PIN
based upon Cardholder Verification Method parameters encoded in the Chip
Does not display the Visa Flag Symbol or Visa Electron Symbol on PIN-only Chip-Reading
Devices, excluding ATMs and Unattended Acceptance Terminals that perform Cardholder-Activated Transactions Type C Does not prompt international Cardholders for a PIN, unless required by the Chip, excluding ATMs and Unattended Acceptance Terminals that perform Cardholder-Activated Transactions Type C
4.4.C.4
PIN Pad Requirements
Effective 1 January 2005, all new Chip-Reading Devices that accept Visa or Visa Electron Cards must be PIN-capable and comply with this section.
4.4.C.4.a
A Chip-Reading Device must have either of the following:
A PIN pad A port capable of supporting a PIN pad

4.4.C.4.b
If a PIN pad is present and active, a Chip-Reading Device must both:
Comply with Visa encryption standards Act on the Cardholder Verification Method List
4.4.C.4.c
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The Chip-Reading Device must be capable of supporting software to enable the functions specified in Section 4.4.C.4.a and Section 4.4.C.4.b if either the:
Chip-Reading Device is equipped with a PIN pad port only PIN pad is inactive for Visa Chip-initiated Transactions
4.4.C.4.d
If a PIN pad is active for other Chip-enabled payments, it must be active for Visa Chip-initiated Transactions.
Exceptions to Section 4.4.C.4 are permitted when compliance is inherently impractical (e.g., road tolls, transit applications, situations where a Cardholder would not expect interaction with a Chip-Reading Device).
4.4.C.5 4.4.C.5.a
An Acquirer that processes a Chip Card Transaction must:
Properly identify the Authorization Response code in the Clearing Record initiated by an
EMV- and VIS-Compliant Chip-Reading Device, as specified in the V.I.P System Technical . Specifications Use the appropriate POS Entry Mode code value (05 or 95) Provide the Authorization Response code in the Clearing Record for a Chip Card Transaction that is approved offline Ensure the Chip-initiated Transaction contains all data elements that create the EMV-Online Card Authentication Cryptogram if the Acquirer is capable of processing Full-Chip Data
15 May 2004
**CONFIDENTIAL**
Chapter 4
4.4.C.5.b
Effective 31 December 2004, Visa and Visa Electron Chip-Reading Devices must be EMVand VIS-Compliant. An Acquirer must ensure that the Visa Public Keys are replaced by any date specified by Visa.
Acquirer Liability
4.4.C.5.c 4.4.C.6 4.4.C.6.a
An Acquirer is responsible for the actions of a Chip-Reading Device that provides improper information and processing decisions to the Chip. The Acquirer is protected from applicable Chargebacks if it submits a valid Cryptogram, even if an Issuer does not process the Full-Chip Data.
Visa Horizon Requirements
4.4.C.6.b
4.4.C.7 4.4.C.7.a
A Chip-Reading Device that accepts a Visa Horizon Card must:
Be approved by Visa or an entity approved by Visa Comply with the Visa Horizon Issuer/Acquirer System Specification manual Offer at a minimum one of the following:
- Online PIN Verification - Offline PIN Verification
4.4.C.7.b
An Acquirer with a Merchant that accepts Visa Horizon Cards must ensure the Merchant using a Visa Horizon Merchant Card performs a Visa Horizon negative file update to each terminal at least twice weekly. An Acquirer must submit a detailed written operational plan to Visa for approval prior to activating any Cardholder-Activated Terminal. Visa may designate the type of terminal most appropriate for the uses proposed in the plan.
4.4.D.1
An Acquirer that installs Unattended Acceptance Terminals must:
Comply with the Authorization requirements specified in Section 4.5 and Section 6.3.A. The
Authorization is valid if the Authorization amount is greater than or equal to the Transaction amount. Identify each Cardholder-Activated Transaction, as specified in BASE II Record Requirements (Exhibit 2L), Chapter 4, "Acquirer Requirements & Information," and Chapter 6, "Payment Services" Read track 1 or 2 of the Magnetic Stripe or Chip Not dispense Scrip nor cash
4.4.D.2 4.4.D.2.a
Prepaid Card Transaction Requirements
A Prepaid Card Transaction for good or services must both:
Be processed as a retail purchase Include a special Prepaid Card Transaction indicator in the Transaction record, as specified in
BASE II Record Requirements (Exhibit 2L) and the VisaNet Manuals
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4.4.D
Unattended Acceptance Terminals
Chapter 4
4.4.D.2.b
A Prepaid Card Transaction at an Unattended Acceptance Terminal must meet the following requirements in addition to those specified in Section 4.4.D:
Floor Limit is zero Merchant identification and its customer service telephone number are displayed
4.4.D.3 4.4.D.3.a
Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A
When an Unattended Acceptance Terminal performs a Cardholder-Activated Transaction Type A, it must:
Perform data capture of the Account Number, Transaction Date, and Transaction amount Validate the Service Code, Account Number, and expiration date Check the Account Number against a negative file for Authorization, if the terminal is able
to retain this information
Limit the Transaction amount to a maximum of US $40, or local currency equivalent Produce a Transaction Receipt, excluding Magnetic-Stripe Telephones
4.4.D.3.b
An Unattended Acceptance Terminal must not accept Visa Electron Cards for Cardholder-Activated Transactions Type A.
Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B
4.4.D.4
When an Unattended Acceptance Terminal performs Cardholder-Activated Transaction Type B it must:
Limit the Transaction amount to US $1004, or local currency equivalent Authorize all Transactions Produce a Transaction Receipt upon Cardholder request
4.4.D.5 4.4.D.5.a
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Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C
At a minimum, when an Unattended Acceptance Terminal performs Cardholder-Activated Transaction Type C, it must:
Accept PINs Display the Visa Flag Symbol, as specified in Chapter 10, "Card and Marks Requirements"
and the Visa International Card and Marks Specifications
Be capable of conveying at least the following information to the Cardholder:

- Card invalid for this service - Service unavailable now - Invalid PIN re-enter - Card retained (if it is able to retain Cards) Obtain approval from Visa for PIN handling and security before the terminal can accept Cards Produce a Transaction Receipt Provide an Issuer with photocopies of Transaction Receipts upon request, as specified in Section 7.3
4.4.D.5.b
A Chip-enabled Unattended Acceptance Terminal that performs Cardholder-Activated Transaction Type C may perform PIN Verification in both an Online and offline environment for a Visa Card or Visa Electron Card that contains a Visa Smart Payment application.
4.
Not applicable to an In-Transit Terminal
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4.4.D.5.c
An Unattended Acceptance Terminal that performs Cardholder-Activated Transaction Type C is not required to have the ability to retain Cards. If it does have this ability, it may retain a Card only upon the specific request of the Issuer or:
If a Card is retained, the Acquirer or Merchant must log it under dual custody immediately
after removal from the terminal If a Card is retained at the specific request of the Issuer, the Acquirer or Merchant must render it unusable and return it to the Issuer An Issuer is not required to pay a reward to the Acquirer. The Acquirer may collect a handling fee as specified in Section 8.4.B.
4.5
4.5.A
4.5.A.1 4.5.A.1.a
AUTHORIZATION REQUIREMENTS Floor Limits

Visa Floor Limits
An Acquirer must ensure that its Merchants obtain Authorization for Transaction amounts above the Floor Limits specified in Appendix D, "Maximum Authorized Floor Limits." At the discretion, and with the authority, of the International Board, Visa officers:
4.5.A.1.b
May revise the Floor Limits specified in Appendix D, "Maximum Authorized Floor Limits,"
without prior approval of the International Board
May establish a unique Floor Limit for a specific Merchant Category Code in a specific
country without prior approval of the International Board
Will report any revisions to the Regional and International Boards

4.5.A.1.c 4.5.A.1.d
An Acquirer may set a higher Floor Limit than the Visa Floor Limit, but does so at its own risk. For countries where the Floor Limit is shown in US dollars in Appendix D, "Maximum Authorized Floor Limits," a Transaction is considered to have exceeded the Floor Limit if the local currency equivalent value of the Transaction is greater than the equivalent value of the Floor Limit shown.
Acquirer Floor Limits
4.5.A.2 4.5.A.2.a 4.5.A.2.b
An Acquirer may establish a domestic Floor Limit. An Acquirer that establishes a domestic Floor Limit that is higher than the international Floor Limit does so at its own risk. If the domestic Floor Limit is less than the international Floor Limit, the Acquirer must both:
4.5.A.2.c
Provide equal protection on all Transactions Accept liability for International Transactions above the domestic Floor Limit
4.5.B
General Authorization Requirements

An Acquirer that is a Principal or Merchant Bank must provide Authorization services, as specified in Section 4.5, to both its own Merchants and the Merchants signed by its sponsored Associates. This service includes Authorization for Cash Disbursements at any of its Branches.
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Chapter 4
4.5.B.1
An Acquirer must participate in both the:
International Automated Referral Service and comply with the International Automated
Referral Service Users Guide
Card Verification Service, as specified in Section 2.4.B

4.5.B.2 4.5.B.2.a
Hours of Authorization
An Acquirer must provide primary and backup Authorization service 24 hours a day, 7 days a week. This service may be provided by any of the following:
The Acquirer directly Another Authorizing Processor, including Visa Other means approved by Visa
4.5.B.2.b 4.5.B.3 4.5.B.3.a 4.5.B.3.b
An Acquirer must process Authorizations for all International Transactions through VisaNet.
Transaction Currency Conversion Requirements
An Authorization Request must be expressed in US dollars or the Transaction Currency. If the Transaction Currency is not US dollars, an Acquirer may convert the Authorization amount into US dollars prior to sending the Authorization Request to Visa. For Visa or Visa Electron Transactions, if the Acquirer converts the Authorization amount, it must use a generally accepted Currency Conversion Rate. An ATM Acquirer must submit each ATM Authorization Request in the Transaction Currency. This requirement does not apply to sublicensees of the Plus System, Inc.
Computer Interface Requirements
4.5.B.3.c
4.5.B.3.d 4.5.B.3.e 4.5.B.4 4.5.B.4.a
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An Acquirer must establish a computer interface between its Authorization system and the V.I.P System, as specified in the VisaNet Manuals, if it receives either: .
An average of more than 5,000 Authorization Requests monthly in any 3 consecutive months
from other Members or Processors
Any Authorization Requests generated by a Point-of-Transaction Terminal from its Merchants

or other Members for which it provides Authorization services
4.5.B.4.b
Within 90 calendar days of notifying Visa that either of the above conditions exists, the Acquirer must submit to Visa a reasonable schedule for establishing its computer interface.
Authorization Routing
4.5.B.5 4.5.B.5.a
An Acquirer that uses the account range table to validate Visa Cards must install and use the table within 6 business days of its receipt from Visa.
SEE ALSO:
Section 4.7.E.9 Section 4.7.E.10

for ATM Authorization routing requirements. An Acquirer may use the account range table provided by Visa to determine the routing of an Authorization Request.
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4.5.B.5.b
An Acquirer must not distribute the account range table without the prior written consent of its Regional Office.
Authorization Rejection
4.5.B.6
An Acquirer must not selectively reject or decline Authorization Requests based on an internally developed table of BINs or Account Numbers. This prohibition includes tables developed using the printed or tape versions of the Visa Interchange Directory.
4.5.B.7
Authorization Reversals
An Acquirer that receives an Authorization Reversal from one of its T&E Merchants must accept the Reversal and forward it to Visa.
4.5.B.8 4.5.B.8.a
Local Authorization Services for International Airlines
If practical, an Acquirer must provide Authorization services to an International Airline at its Regional Offices request, as specified in Section 4.5 and Section 4.9. Authorization support must be available to the Merchant on a primary and backup basis, as specified in Section 4.5.B.2 and Section 4.5.B.6.
Automated Fuel Dispenser Status Check Authorization
4.5.B.8.b
4.5.B.9
An Automated Fuel Dispenser Merchant may obtain a Status Check Authorization for the equivalent of 1 currency unit for Transactions less than, or equal to, US $50, or local currency equivalent.
4.5.C
4.5.C.1
Exceptions for Auto-Telex Authorizations

Auto-Telex User Requirements
An Auto-Telex User must comply with the Auto-Telex Users Guide.

4.5.C.1.a
An Acquirer that is an Auto-Telex User must:
Provide and maintain a standard telex unit to be used as the Auto-Telex Unit, as specified in
the Auto-Telex Users Guide, at no cost to Visa
Restrict V.I.P System access via Auto-Telex Unit to the purposes specified in the Visa .
International Operating Regulations Pay the applicable V.I.P System fees, as specified in Section 8.2.A .
4.5.C.1.b
An Auto-Telex User must send Authorization Requests to Visa via an Auto-Telex Unit if the Transaction amount added to the current days activity in the Acquirer Activity File exceeds the Interchange Authorization Limit. An Auto-Telex User may send all Authorization Requests to Visa via an Auto-Telex Unit. An Acquirer must follow the Manual Authorization requirements if an Authorization Request both:
4.5.C.1.c 4.5.C.1.d
Does not meet the requirements specified in Section 4.5.C.1.b Is not processed via the Auto-Telex Unit
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Chapter 4
4.5.C.2
Authorization Procedures
An Acquirer must forward an Authorization Request to Visa or the Issuer under any of the following conditions:
The Transaction amount added to the previous Transactions on the same Account Number
on the same day exceeds the Interchange Authorization Limit set by the Issuer, or the Floor Limits specified in Appendix D, "Maximum Authorized Floor Limits," whichever is greater The minimum Interchange Authorization Limit is US $350 for Retail Transactions and US $150 for Manual Cash Disbursements. If an Issuer has established higher limits, they appear on the Issuers Visa Interchange Directory Update Form (Exhibit 4F). A Merchant questions the validity of a Card or informs the Acquirer that it is suspicious about the Transaction A Cardholder wishes to make a purchase in person (not a Mail/Phone Order Transaction) but does not have his Card A Cardholder presents an Expired Card A Cardholder presents a Card with a blank signature panel
4.5.D
4.5.D.1
Exceptions for Manual Authorizations

Manual Authorization RequirementsAuthorizations Not Sent to the Issuer
An Acquirer must comply with this section for Authorizations that both:
Are below the Interchange Authorization Limit or Floor Limit, whichever is greater It does not forward to the Issuer
4.5.D.1.a
If the Account Number appears in its Acquirer Activity File, the Acquirer must obtain Authorization from the Issuer, as specified in Section 4.5.C.1.b or this section, if either the:
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Acquirer received a Decline Response during the previous 15 calendar days Proposed Transaction amount, together with previous Card use on the same day, exceeds
the Interchange Authorization Limit
4.5.D.1.b
If the Account Number does not appear on the International Exception File and Section 4.5.D.1.a does not apply, the Acquirer must approve the Transaction and provide the Merchant with an Authorization Code. The Acquirer must maintain a record of each Authorization Response for a minimum of 15 calendar days.
Manual Authorization RequirementsAuthorizations Sent to the Issuer
4.5.D.1.c
4.5.D.2
An Acquirer must comply with this section for manual Authorization Requests that it forwards to the Issuer.
4.5.D.2.a
The Acquirer must contact the Issuer by telephone, fax, or telex, as specified on the Issuers Visa Interchange Directory Update Form (Exhibit 4F). The Acquirer must request an Authorization, as specified in the Auto-Telex Users Guide. The Acquirer must maintain a record of each Authorization Response on the Acquirer Activity File for a minimum of 15 calendar days.
4.5.D.2.b 4.5.D.2.c
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**CONFIDENTIAL**
Chapter 4
4.5.D.3 4.5.D.3.a
Authorization Procedures
An Acquirer must forward an Authorization Request to Visa or the Issuer under any of the following conditions:
The Transaction amount added to the previous Transactions on the same Account Number
on the same day exceeds the Interchange Authorization Limit set by the Issuer, or the Floor Limits specified in Appendix D, "Maximum Authorized Floor Limits," whichever is greater The minimum Interchange Authorization Limit is US $350 for Retail Transactions and US $150 for Manual Cash Disbursements. If an Issuer has established higher limits, they appear on the Issuers Visa Interchange Directory Update Form (Exhibit 4F) A Merchant questions the validity of the Card or informs the Acquirer that it is suspicious about a Transaction A Cardholder wishes to make a purchase in person (not a Mail/Phone Order Transaction) but does not have his Card A Cardholder presents an Expired Card A Cardholder presents a Card with a blank signature panel
4.5.D.3.b
If Visa approves a Transaction:
Visa provides the Acquirer with an Authorization Code based on the date, time, and Account
Number
The Acquirer provides the Merchant with an Authorization Code

4.5.D.3.c 4.5.D.3.d
The Merchant must enter this Authorization Code on the Transaction Receipt.
4.5.D.3.e
If a Transaction originating at an Authorization-Only Terminal does not require Authorization, the Acquirer must use the substitute Authorization Code 0000N in the Clearing Record.
International Exception File
4.5.D.4
An Acquirer must consult the International Exception File when authorizing a Transaction that it does not forward to the Issuer. If the Account Number:
Appears in this file, the Acquirer must instruct the Merchant to take immediate action Does not appear in this file, the Acquirer must consult its manual activity file
4.5.E
4.5.E.1 4.5.E.1.a
V.I.P. System Emergency Authorization Procedures

Use of Emergency Authorization Procedures
An Acquirer must follow the emergency Authorization procedures if it cannot transmit an Authorization Request to Visa due to a communications failure. An Acquirer must not use this procedure:
4.5.E.1.b
For more than 4 hours If any other means of electronic interface with Visa is available If its Auto-Telex Unit is operable
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An Acquirer or Merchant that obtains an Authorization for a Transaction and subsequently cancels the Transaction (for any reason) must notify Visa or the Issuer of the cancellation.
Chapter 4
4.5.E.1.c
The emergency Authorization procedure does not apply to ATM Cash Disbursements or Cardholder-Activated Transaction Type C. When it cannot transmit Authorization Requests, the Acquirer must transmit a service unavailable now Authorization Response to the terminal in reply to the Authorization Request.
Emergency Procedures
4.5.E.2 4.5.E.2.a
If the Transaction amount is greater than or equal to US $150, the Acquirer must contact the Issuer by telephone, fax, or telex for Authorization, as specified in Section 4.5.C.2. If the Transaction amount is less than US $150, the Acquirer need not contact the Issuer. The Acquirer must both:
4.5.E.2.b
Review the appropriate Card Recovery Bulletin Provide the Merchant with an Authorization Code ending in x if the Account Number does
not appear on the Card Recovery Bulletin
4.5.F
Stand-In ProcessingNon-Visa Transactions

Visa may provide Stand-In Processing for non-Visa Card transactions if the authorization processing service associated with the non-Visa Card is unavailable. Visa is not responsible for losses incurred on non-Visa transactions authorized through the VisaNet Payment Gateway services.
4.6
4.6.A
CASH DISBURSEMENTS Manual Cash Disbursements

Each Member, excluding one participating only in the Visa Electron or Plus Program, must make Manual Cash Disbursements to other Issuers Visa Cardholders from all of its Branches in its Country of Domicile. This requirement is limited only by applicable law and the Issuers Cash Disbursement policy.
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4.6.A.1
Visa Electron Cards
A Member may make Manual Cash Disbursements to other Issuers Cardholders of Visa Electron Cards if the Acquirer complies with Chapter 4, "Acquirer Requirements & Information."
4.6.A.2
Foreign Branches
A foreign Branch of a Member licensed to use the Visa Program Marks outside of its Country of Domicile may both:
Make Manual Cash Disbursements to other Issuers Visa Cardholders If the Acquirers Branch complies with Chapter 4, "Acquirer Requirements & Information,"
make Manual Cash Disbursements to other Issuers Cardholders of Visa Electron Cards
4.6.A.3
Cash Disbursements Through Related Companies
A Member may make Manual Cash Disbursements through the offices of its related companies if all of the following are true:
The companies are primarily engaged in financial services to the public The Member or the Members holding company wholly owns the company Visa has given the Member prior approval
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4.6.A.4
Display of Marks
An Acquirer must display the appropriate Visa-Owned Marks to indicate which Cards or Acceptance Mark on Cards are accepted for Manual Cash Disbursements.
4.6.A.5
Maximum Manual Cash Disbursement Amount
An Acquirer may establish a maximum Cash Disbursement amount of not less than US $5,000 or local currency equivalent, per day, per Cardholder.
4.6.A.6 4.6.A.6.a
Cash Disbursement Fees
4.6.B
4.6.B.1
Transaction Processing Requirements

Uniform Services
Accept all Cards properly presented for payment Offer and render services uniformly to all Cardholders
4.6.B.2
Validation of Cardholder Identity
An Acquirer must validate the account holders identity, as specified in Section 5.2.D.
4.6.B.3 4.6.B.3.a 4.6.B.3.b
Floor Limit and Terminal Requirements
The Floor Limit for a Manual Cash Disbursement is zero. An Acquirer must use a Point-of-Transaction Terminal with Electronic Capability to accept Visa Electron Cards.
Transaction Receipt Copy
4.6.B.4
The Acquirer must provide the Cardholder with a Transaction Receipt that includes the Transaction amount, Transaction date, Account Number, Acquirer name, and location, as specified in Manual Transaction Receipt (Exhibit 7J).
4.6.B.5
Fee Disclosure
A Manual Cash Disbursement Transaction Receipt (excluding ATM Cash Disbursement Transaction Receipts) must inform the Cardholder that the Issuer may assess a Cash Disbursement fee or set-up charge.
4.6.B.6
Prohibition
An Acquirer must not add any surcharge to a Manual Cash Disbursement Transaction, unless local law expressly requires that a Member be permitted to impose a surcharge. Any surcharge amount, if allowed, must be included in the Transaction amount and not collected separately.
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Chapter 4
4.6.C
4.6.C.1 4.6.C.1.a
Cheque Acceptance
General
Each Member must accept and encash all Cheques denominated in currencies usually exchanged in the local market. A Members encashment policy must be as favorable for Cheques as for other cheque brands. Visa guarantees reimbursement for the Cheque amount if the Member complies with Section 5.5.S.2.
Encashment Procedure
4.6.C.1.b 4.6.C.1.c
4.6.C.2 4.6.C.2.a
When encashing a Cheque, a Member must both:
Witness the customer countersigning the Cheque in the lower left signature area Compare the countersignature with the signature appearing in the upper right signature area.
If the signatures appear similar, the Member may accept the Cheque.
4.6.C.2.b
If the Member is uncertain as to the similarity of the signatures, it may request that the customer sign the Cheque on the back and provide identification. If the Member is satisfied with the identification comparison, it may accept the Cheque.
Encashment Limitations
4.6.C.3
If the Cheque has already been countersigned, or if the presenter is not the original purchaser of the Cheque, the Member must only accept the Cheque if the presenter is a known customer, and full recourse is available.
4.6.D
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Chip Card Acceptance

The Card and Cardholder must be present for all Chip-initiated Transactions. If a Chip-initiated Transaction is declined by the Issuer, the Transaction must not be processed by any other means. If the Chip or Chip-Reading Device is inoperable, the Merchant must obtain an Online Authorization using the Magnetic-Stripe. If the Magnetic-Stripe cannot be read, or if Online Authorization is not available, existing Card acceptance and Transaction processing procedures apply.
4.7
4.7.A
ATM ACQUIRER STANDARDS Introduction

This section specifies the requirements for participation in the Visa Global ATM Program. An ATM Acquirer must comply with the Visa/Plus ATM processing requirements, as specified in the Visa Global ATM Planning Guide. A Member has complete discretion over whether all, some, or none of its ATMs participate in the Visa Global ATM Program.
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**CONFIDENTIAL**
Chapter 4
Only an ATM owned, leased, or controlled by a Member is eligible for participation in the Visa Global ATM Program. A Member that sponsors a Non-Member Agent to deploy or operate an ATM participating in the Visa Global ATM Program must ensure that it meets all obligations specified in Section 1.15.B, and that its ATMs comply with the applicable Visa International Operating Regulations.
4.7.B
4.7.B.1
ATM Acquirer Certification
Before acting as an ATM Acquirer, a Member must successfully complete certification, as specified in the Visa Global ATM Planning Guide, Chapter 6, Acquirer Participation Requirements. This certification demonstrates that each participating ATM meets the interface standards specified in the VisaNet Manuals.
4.7.B.2 4.7.B.2.a
ATM Acquirer of Cards Bearing the Plus Symbol
To act as an ATM Acquirer that accepts Cards bearing the Plus Symbol, a Member must obtain a license to use the Plus Program Marks, as specified in Section 1.6. An Acquirer that accepts Cards bearing the Plus Symbol must:
4.7.B.2.b
Obtain a 6-digit BIN from Visa Submit Transactions no more than 4 calendar days after the Transaction Date effective
through 30 September 2003
Submit Transactions no more than 3 calendar days after the Transaction Date effective
1 October 2003
4.7.B.2.c
4.7.C
4.7.C.1 4.7.C.1.a
ATM Standards
Card Acceptance Requirements
A Visa/Plus ATM must accept all valid Cards, as specified in both:
Visa International Operating Regulations Visa Global ATM Planning Guide

4.7.C.1.b
An ATM Acquirer that is certified to accept Visa Cards must also accept Cards bearing the Plus Symbol. An ATM Acquirer that is certified to accept Cards bearing the Plus Symbol must also accept Visa Cards.5
Hours of Operation
4.7.C.1.c
4.7.C.2
An ATM Acquirer may choose its ATMs hours of operation, provided that any Cardholder can access the ATM any time that it is Online. An ATM is considered Online if it can communicate with its host computer.
5.
A variance to this requirement applies in the Canada Region.
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**CONFIDENTIAL**
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A Regional Board (or its exclusive Plus Program sublicensee, if applicable) may redefine a Plus Transaction involving a Card bearing the Plus Symbol for Intraregional Transactions.
Chapter 4
4.7.C.3 4.7.C.3.a
Display of ATM Acceptance Marks
An ATM must display the appropriate symbol to indicate which Cards it accepts for payment, as specified in Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications. An Acquirer must both:
4.7.C.3.b
Display the ATM Acceptance Mark of the program for which it is certified within 60 calendar
days of the activation date agreed with Visa Notify Visa in writing if it plans to display the Visa Flag, Visa Electron, or Plus Symbol on an ATM as an Acceptance Mark not included in the original certification
4.7.C.3.c
An Acquirer may display the Visa Electron Symbol at all ATMs participating in the Visa Global ATM Program. To act as an ATM Acquirer that accepts Cards bearing the Plus Symbol, a Member must display the Plus Symbol on one or more of its ATMs.
Message Display
4.7.C.3.d
4.7.C.4
An ATM Acquirer may choose the messages displayed at its ATM. However, each ATM must be capable of communicating the following information:
Card invalid for this service Service unavailable now Invalid PINre-enter Card retained
4-30
4.7.D
4.7.D.1 4.7.D.1.a
ATM Acceptance Technology Requirements

Account Numbers
All Member ATM processing systems must be able to accept all valid International Organization for Standardization numbers 11-19 digits long, beginning with any numeric digit. A Visa/Plus ATM must be able to accept all International Organization for Standardization numbers 11-19 digits long, beginning with any numeric digit.
PIN Acceptance
4.7.D.1.b
4.7.D.2
An ATM Acquirer must be able to process PINs 4, 5, or 6 digits long. An ATM Acquirer may, at its option, process PINs up to 12 digits long.
SEE ALSO:
Payment Technology Standards Manual 4.7.D.3
ATM Expiration Date Editing
An ATM used to obtain Authorization through the V.I.P System must be able to read the . Magnetic Stripe or Chip of a Card, as specified in the:
Payment Technology Standards Manual EMV Integrated Circuit Card Specifications for Payment Systems Visa Integrated Circuit Card Specifications
15 May 2004
**CONFIDENTIAL**
Chapter 4
4.7.D.4
Chip-initiated ATM Authorization Requirements
If a Chip Card cannot be read, the ATM may complete the Transaction by reading the Magnetic Stripe. If the Magnetic Stripe cannot be read, the Transaction must not be processed.
4.7.D.5
Visa Electron Cards or Proprietary Cards Bearing the Plus Symbol at Visa ATMs
A Visa ATM must accept Visa Electron Cards or Cards bearing the Plus Symbol if all of the following conditions are met:
Account Number begins with 4 and is 16 digits long Magnetic Stripe or Chip is encoded as specified in the:
- Payment Technology Standards Manual - EMV Integrated Circuit Card Specifications for Payment Systems - Visa Integrated Circuit Card Specifications PIN is 4, 5, or 6 digits long
4.7.E
4.7.E.1 4.7.E.1.a
Transaction Processing Requirements

ATM Processing
An ATM Cash Disbursement is a Visa Transaction if it is made with any of the following:
Visa Card Visa Electron Card

4.7.E.1.b
An ATM Cash Disbursement is a Plus Transaction if it is made with a Proprietary Card bearing the Plus Symbol.
4.7.E.2.a
A new ATM Acquirer (excluding an Acquirer that processes through a Processor with an existing VisaNet endpoint) must process ATM Transactions using the Single Message System. Effective 1 October 2003, an ATM Acquirer (including an Acquirer that processes through a Processor with an existing VisaNet endpoint) must both:
4.7.E.2.b
Be certified to participate in either of the following:

- Single Message System - Custom Payment Service/ATM Meet all tier II requirements specified in Section 4.7.H
4.7.E.2.c
Effective 1 October 2004, a BASE II ATM Transaction is returned to the Acquirer for resubmission if both:
Acquirer is Custom Payment Service/ATM-certified Transaction does not meet the tier II requirements specified in Section 4.7.H
A Custom Payment Service/ATM Transaction submitted after the 3-calendar-day processing limit will not be returned to the Acquirer but will be settled and assessed a minimum special ATM handling fee of US $5.
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**CONFIDENTIAL**
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4.7.E.2
ATM Acquirer Participation Requirements
Chapter 4
4.7.E.3 4.7.E.3.a
Fees
Effective 4 October 2003, an ATM Acquirer will receive the international ATM Cash Disbursement fee specified in Section 8.3.B.3 only if both:
Acquirer is certified to participate in either of the following:

- Single Message System - Custom Payment Service/ATM ATM Transaction meets the tier II requirements specified in Section 4.7.H An Issuer will receive a rebate for the international ATM Cash Disbursement fee, as specified in Section 8.3.B.3.c.
4.7.E.3.b
Effective 2 October 2004, both:
Visa will assess a minimum special ATM handling fee specified in Section 8.3.B.3.c, for
each ATM Transaction cleared through BASE II that does not meet tier II requirements specified in Section 4.7.H An Issuer will receive a rebate for the international ATM Cash Disbursement and incentive fees, as specified in Section 8.3.B.3.c
4.7.E.4 4.7.E.4.a
Technology Requirements
An ATM Acquirer must ensure that the entire unaltered contents of track 2 of the Magnetic Stripe or the Magnetic-Stripe Image from the Chip on the Card is read and transmitted. An ATM Acquirer must ensure that all Chip-reading ATMs support Online PIN, and:
4.7.E.4.b
Optionally, either or both Offline PIN methods Must not support Signature or No CVM (Cardholder Verification Method) required
4.7.E.4.c
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An Acquirer must not:
Perform any modulus 10 check-digit validation Edit the length of the Account Number
4.7.E.5 4.7.E.5.a
ATM Authorizations
Authorization Request requirements include all of the following:
An ATM must transmit to the V.I.P System using the VisaNet Authorization Message Format . An ATM that accepts Visa Cards or Visa Electron Cards must read and transmit the entire
unaltered contents of track 2 of the Card
An ATM that accepts Cards bearing the Plus Symbol must read and transmit the entire
unaltered contents of track 2
A Deferred Clearing Processing Acquirer must submit both the:

- Transaction indicator for each Transaction originating at an ATM, as specified in the VisaNet Manuals - Authorization Code in the Clearing Record
4.7.E.5.b
An ATM Acquirer must submit Authorization Requests in the Transaction Currency. This requirement does not apply to sublicensees of the Plus System, Inc.
15 May 2004
**CONFIDENTIAL**
Chapter 4
4.7.E.6 4.7.E.6.a 4.7.E.6.b
Deferred Clearing Processing
An ATM Transaction cleared through VisaNet must have been authorized through VisaNet. An ATM Acquirer must ensure that the following information in the Authorization and Clearing messages matches the:
Account Number Transaction Authorization Code Acquirer BIN Transaction amount Account selection processing code Merchant Category Code
4.7.E.7 4.7.E.7.a 4.7.E.7.b
ATM Expiration Date Editing
An ATM Acquirer must not return or decline an ATM Transaction based on the expiration date. All Authorization Requests originating from an Expired Card must be sent Online to the Issuer for an Authorization Response.
Unrecognized Service Code
4.7.E.8 4.7.E.8.a
An ATM Acquirer that accepts Visa Electron Cards or Cards bearing the Plus Symbol must not prevent the acceptance of a Card encoded with an Unrecognized Service Code. The ATM Acquirer must send the Transaction Online to the Issuer for Authorization. See Section 4.4.A.1 for Service Code requirements for Cards.
Authorization RoutingVisa Cards or Visa Electron Cards
4.7.E.8.b 4.7.E.8.c 4.7.E.9 4.7.E.9.a
An ATM Acquirer must use the Visa account range table to determine the routing of an Authorization Request. The ATM Acquirer must install and use the table within 6 business days of its receipt from Visa. The ATM Acquirer must not distribute the account range table without the prior written consent of its Regional Office.
Authorization RoutingCards Bearing the Plus Symbol
4.7.E.9.b 4.7.E.9.c
4.7.E.10
If an ATM Acquirer does not route all Transactions to Visa, it must both:
Use the Plus account range table to determine the routing of an Authorization Request
for a Card bearing the Plus Symbol. This requirement does not apply to licensees of the Plus System, Inc. Install and use the Plus account range table within 3 business days of receipt from Visa
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Chapter 4
4.7.E.11 4.7.E.11.a
Restricted ATM Access of Visa Cards
An ATM Acquirer certified to accept Visa Cards may selectively deny access to its ATMs if the Card presented is both:
Issued to residents of the country where the ATM is located Billed in the local currency
4.7.E.11.b
An ATM with restricted access must display language with the Visa Flag Symbol that both:
Identifies the ATM Acquirer Describes Card acceptance or the nature of any restrictions, as specified in Chapter 10,
"Card and Marks Requirements" and the Visa International Card and Marks Specifications
4.7.E.11.c
A domestic Group Member may establish any policy it chooses for sharing access among its Members, if its Visa ATMs display the Visa Flag Symbol as specified in Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications.
Restricted ATM Access of Cards Bearing the Plus Symbol
4.7.E.12
At the discretion of its Regional Board, an ATM Acquirer that accepts Cards bearing the Plus Symbol may selectively deny access to its ATMs.
4.7.E.13 4.7.E.13.a 4.7.E.13.b
ATM Transaction Receipt Requirements
An ATM must offer a Transaction Receipt for each ATM Cash Disbursement6. This Transaction Receipt must include the information specified in Electronic Transaction Receipt (Exhibit 7I). An ATM must not print the entire Account Number on the Transaction Receipt. At least 4 digits of the Account Number must be disguised or truncated. If an ATM cannot produce a Transaction Receipt and has a cancellation feature, it must allow the Cardholder to request cancellation of the Transaction.
Account Selection
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4.7.E.13.c
4.7.E.13.d
4.7.E.14 4.7.E.14.a
An ATM Acquirer that provides account selection must transmit the Cardholder from account selection, unaltered, in the Authorization Request. A Deferred Clearing Processing Acquirer must also transmit the same information in the Clearing Record. If the ATM does not offer account selection, the ATM Acquirer must transmit the No Account Specified code. In order to meet the requirements for tier II Interchange, an ATM Acquirer must provide Cardholders with one of the options specified in Table 4-3.
4.7.E.14.b
4.7.E.14.c
6.
A Regional Board may waive this requirement.
15 May 2004
**CONFIDENTIAL**
Chapter 4
Table 4-3
Account Selection Options For Tier II Interchange

Option Required Account Selection Acquirer Must Send the Following
Appropriate From Account processing code, as specified in the VisaNet Manuals No Account Specified code
From Account Selection Offered From Account Selection Not Offered

4.7.E.15
Checking account Savings account Credit Card account

None
Canceled Transactions
If an ATM has the ability to cancel a Transaction at any point before it dispenses currency, a Reversal message must be sent to the V.I.P System when: .
Cardholder cancels the Transaction ATM cannot dispense currency due to a system failure Delayed Authorization Response from the Issuer causes a timeout
4.7.E.16
Minimum Cash Disbursement
An ATM must be able to make Cash Disbursements of at least US $200, or local currency equivalent, per day, per Account Number.
4.7.E.17 4.7.E.17.a
Currency or Cheque Disbursement
An ATM must dispense the local currency or display the type of currency dispensed, including Cheques. If an ATM dispenses Cheques and charges a fee, the Member must disclose the fee to the Cardholder.
Transaction Surcharge
4.7.E.17.b
4.7.E.18 4.7.E.18.a
An ATM Acquirer must submit an ATM Transaction for Clearing at the same value as the cash dispensed to the Cardholder. The ATM Acquirer must not add a surcharge or fee to the Transaction amount, unless local law expressly requires that an ATM Acquirer be permitted to impose a surcharge.
4.7.E.18.b
4.7.F
Custom Payment Service/ATM Participation Requirements

Effective through 30 September 2003, participation in Custom Payment Service/ATM is optional. An ATM Acquirer that chooses to participate must do all of the following:
Successfully complete Acquirer certification, as specified in the Visa Global ATM Planning
Guide, Chapter 6, Acquirer Participation Requirements
Include the Validation Code and ATM Transaction Identifier received in the Authorization
Response in the corresponding Clearing Record
Provide the terminal ID code, ATM owner, and ATM location in each Transaction Record, as
specified in the VisaNet Manuals
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**CONFIDENTIAL**
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Chapter 4
Effective 1 October 2003, an ATM Acquirer that is not Single Message System-certified must both:
Participate in Custom Payment Service/ATM Meet the tier II requirements specified in:
- Section 4.7.H - Visa Global ATM Planning Guide, Chapter 6, Acquirer Participation Requirements
4.7.G
4.7.G.1 4.7.G.1.a

An ATM Acquirer may participate in the Balance Inquiry Service. To participate, an ATM Acquirer must:
Obtain certification from Visa Display the balance in the currency of the ATM, either on the screen or on a receipt Support Balance Inquiries as separate, non-financial transactions
4.7.G.1.b
An ATM Acquirer must support the Balance Inquiry Service if it supports balance inquiry for any network other than its proprietary network. A participating ATM Acquirer receives a Balance Inquiry fee for each Balance Inquiry, as specified in Section 8.5
ATM Cash Disbursements
4.7.G.2
An ATM Acquirer may supply the Cardholder with any balance information provided by the Issuer as part of an ATM Cash Disbursement. The Issuer does not pay a fee for this service.
4.7.H
International ATM Interchange Reimbursement Fees

An ATM Acquirer receives an International ATM Interchange Reimbursement Fee based on the following tiered structure: Table 4-4 International ATM Interchange Reimbursement Fee Tier Structure
Tier
Tier I Tier II
4.7.H.1 4.7.H.1.a
Level of Service
Basic ATM service Enhanced ATM functionality and service
Tier Requirements
A tier I ATM Acquirer must do all of the following:
Provide the basic cash withdrawal services Accept all valid Cards Use the V.I.P multicurrency service for Authorization Requests . Use the Visa and Plus routing tables for Transaction routing Comply with all other applicable Visa International Operating Regulations requirements
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**CONFIDENTIAL**
Chapter 4
4.7.H.1.b
A tier II ATM Acquirer must provide all of the tier I functions, and comply with all of the following:
Comply with the Visa International Acquirer quality service standards specified in the Visa
Global ATM Planning Guide
Participate in the Card Verification Service Offer customer account selection options, as specified in Table 4-3 Either:
- Meet Custom Payment Service/ATM standards and complete certification for a Deferred Clearing Processing Acquirer - Participate in Online Financial Processing
4.7.H.2 4.7.H.2.a
Tier II Qualification
An ATM Acquirer must complete Visa business certification confirming that it meets all standards specified in Section 4.7.H.1.b for all ATMs. All Chip-initiated ATM Transactions must contain a POS Entry Mode code value of 05. Visa monitors the ATM Acquirers Transactions on a Transaction-by-Transaction basis. Only those Transactions that meet all Custom Payment Service/ATM service standards will qualify for the tier II Interchange fee on International Transactions. If an ATM Acquirer does not meet the tier II standards, Visa may, at its discretion, move the ATM Acquirer back to the tier I level.
Receipt of Interchange Fees
4.7.H.2.b 4.7.H.2.c
4.7.H.2.d
4.7.H.3
4.8
4.8.A
ELECTRONIC COMMERCE Website Requirements

An Acquirer soliciting Merchant applications must list the Merchant domicile requirements on its Website. The domicile requirements must be those permitted by the Acquirers jurisdictional rights, as specified in Section 4.2.C.1, and the Visa International By-Laws and Regional Board Delegations, Chapter 1, Section 2.10.
4.8.B
Special Requirements for Online Gambling Merchants

An Acquirer must comply with the Member risk policy requirements established by Visa.
4.8.C
Data Protection Method Requirements

Ensure that its Electronic Commerce Merchants offer Cardholders a Data Protection Method
such as: - 3-D Secure - Secure Sockets Layer (SSL) Include the above requirement in the Merchant Agreement
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**CONFIDENTIAL**
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An ATM Acquirer must comply with the Interregional ATM Cash Disbursement fee requirements specified in Chapter 8, "Fees."
Chapter 4
4.8.D
4.8.D.1 4.8.D.1.a

General Participation Requirements
An Acquirer that participates in Visa Secure Electronic Commerce and supports an Authentication Method for Electronic Commerce Transactions must comply with Visa-established policies, procedures, operating guidelines, and standards specified in the 3-D Secure: Implementation Guide Acquirer manual. An Acquirer that issues Digital Certificates to its Merchants or Internet Payment Service Providers to enable them to access Visa-owned system components must only use Digital Certificates associated with Visa. Unless prior approval has been obtained from Visa, a Member must not use a Digital Certificate issued by or associated with Visa as an Authentication Mechanism for a non-Visa product or service. An Acquirer must support 3-D Secure for its Electronic Commerce Merchants. Chip Card programs using Private Keys stored on Internet-connected servers must meet Visa risk management and security standards.
3-D Secure Participation Requirements
4.8.D.1.b
4.8.D.1.c
4.8.D.1.d 4.8.D.1.e
4.8.D.2 4.8.D.2.a
An Acquirer that participates in 3-D Secure must comply with Section 4.8.D.2 and the 3-D Secure: Implementation Guide Acquirer manual. An Acquirer that uses the Verified by Visa Mark in its 3-D Secure program must:
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4.8.D.2.b
Comply with the Verified by Visa Member Brand Identity Guidelines Ensure that its 3-D Secure components have successfully met the requirements of the Visa
3-D Secure Vendor Compliance Testing Program
Ensure that its Merchants using the Verified by Visa Mark:

- Comply with the Verified by Visa Merchant Brand Identity Guidelines - Not use the Mark in a way that implies endorsement of any other product or service - Not use the Mark as an Acceptance Mark in any application
4.8.D.2.c
An Acquirer must notify its Electronic Commerce Merchants of the availability of 3-D Secure.
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**CONFIDENTIAL**
Chapter 4
4.8.D.2.d
An Acquirer must:
Ensure that its participating Electronic Commerce Merchants comply with all Visa
International Operating Regulations pertaining to 3-D Secure, and that the substance of these requirements is included in the Merchant Agreement Ensure that its participating Merchants or Processors that process 3-D Secure Transactions comply with the requirements specified in both the: - 3-D Secure: Implementation Guide Merchant manual - Account Information Security Standards Include the following in an Authorization Request, as a condition of using Electronic Commerce Transaction indicator value 5 or 6 in the Clearing Record: - For ECI value 5, both Cardholder Authentication Verification Value and Authentication Identifier - For ECI value 6, both Cardholder Authentication Verification Value and Authentication Identifier if the Cardholder Authentication Verification Value was provided by the Issuer
4.9
4.9.A
4.9.A.1
CLEARING AND SETTLEMENT SERVICES Transaction Processing Requirements

Interchange Data Element Requirements
An Acquirer sending Interchange through BASE II must use the data elements listed in BASE II Record Requirements (Exhibit 2L) and the VisaNet Manuals.
4.9.A.2 4.9.A.2.a
Transaction Currency
4.9.A.2.b
This requirement does not apply to Plus ATM Transactions that meet all of the following criteria:
Originate at ATMs connected to the Plus System, Inc. Are cleared by the Plus System, Inc. Are settled in US dollars
4.9.A.3
Transaction Receipt Retention Periods
An Acquirer must:
Retain original Transaction Receipts for the period required by local law Effective through 3 October 2003, maintain the ability to recreate and provide either a
copy or a Substitute Transaction Receipt for a minimum of 18 months from the Endorsement Date, as specified in Table 1-5. Effective 4 October 2003, maintain the ability to recreate and provide either a copy or a Substitute Transaction Receipt for a minimum of 12 months from the Endorsement Date, as specified in Table 1-5. Retain T&E Documents for a minimum of 180 calendar days from the Endorsement Date
4.9.B
4.9.B.1 4.9.B.1.a
Clearing Requirements
Original Transaction Receipts with Illegible or Invalid Account Numbers
An Acquirer must not clear original Transaction Receipts with illegible or invalid Account Numbers through Visa until it determines the correct Account Number.
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**CONFIDENTIAL**
4-39
An Acquirer must enter all original Presentments into Interchange in the exact amount of Transaction Currency authorized by the Cardholder.
Chapter 4
4.9.B.1.b
If it appears that the Transaction Receipt resulted from the use of a Counterfeit Card, the Acquirer must comply with Section 2.2.F. If the Acquirer can identify the Issuer, the Acquirer may contact the Issuer for assistance in obtaining the Account Number. If the Acquirer cannot identify the Issuer, the Acquirer that first received the Transaction Receipt is liable, unless the Acquirer can identify the Issuer within 12 months of the Transaction Date and clear the Transaction Receipt directly with the Issuer, as specified in Section 3.3.B.5. The Acquirer must not clear the Transaction Receipt through VisaNet if the Acquirer has contacted the Issuer and the Issuer cannot determine the Account Number. Transaction Receipts settled under the procedures in this section are not subject to Chargeback Reason Code 21, Late PresentmentT&E Transaction, or Chargeback Reason Code 74, Late Presentment. For Domestic Interchange cleared outside of VisaNet, the Sending Member must do all of the following:
4.9.B.1.c
4.9.B.1.d
4.9.B.1.e
4.9.B.1.f
4.9.B.1.g
Correct an illegible or invalid Account Number before clearing the Transaction Receipt Follow the procedures specified in Section 4.9 Follow the usual procedures after it determines the correct Account Number
4.9.B.2
Transaction Receipt Processing Time Limits for Transactions
This section applies to Visa and Visa Electron Interchange Transactions.

4.9.B.2.a
The Endorsement Date on Transaction Receipts entered into Interchange must comply with Table 4-5. The Endorsement Date and Transaction Date are each counted as one day. An Acquirer must submit a Transaction Receipt no later than 2 business days following the Endorsement Date. Table 4-5 Transaction Receipt Processing Time Limits
The Endorsement Date Must Be Within:
3 calendar days from the Transaction Date, excluding local non-processing days, and the same date on which the Acquirer processes the BASE II Edit Package and transmits its outgoing Interchange 15 calendar days from the Transaction Date 30 calendar days from the Transaction Date
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4.9.B.2.b 4.9.B.2.c
For Transaction Receipts that a Merchant Must Deposit Within:

2 business days from the Transaction Date (Visa Electron Transactions only)
3 business days from the Transaction Date 21 calendar days from the Transaction Date
4.9.B.3 4.9.B.3.a
Processing Time Limits for ATM Transactions
The Processing Date for ATM Transactions must not be more than the number of calendar days specified in Table 4-6.
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**CONFIDENTIAL**
Chapter 4
Table 4-6
Processing Time Limits for ATM Transactions

Processing Time Limit
Effective through 30 September 2003 4 calendar days from the Transaction Date Effective through 30 September 2003 4 calendar days from the Transaction Date Effective through 30 September 2003 For Visa and Plus Custom Payment Service ATM Transactions, 3 calendar days from the Transaction Date Effective 1 October 2003 for all ATM Transactions 3 calendar days from the Transaction Date
ATM Transaction Type

Visa ATM Transactions Plus ATM Transactions ATM Transactions
4.9.B.3.b
For all ATM Transactions, the following are excluded in calculating the allowable number of days:
Transaction Date Processing Date Sunday

4.9.B.4
Processing Time Limits for In-Transit Service Transactions
The Processing Date for an In-Transit Service Transaction must be within 5 calendar days of the Transaction Date.
4.9.B.5
Processing Time Limits for Interregional Airline Transactions
4.9.B.6
Processing Time Limits for Visa Horizon Transactions
A Visa Horizon Transaction originating at a Merchant using a Visa Horizon Merchant Card must be cleared within 8 calendar days of the Transaction Date.
4.10
4.10.A
OTHER TRANSACTION PROCESSING REQUIREMENTS Visa Purchasing Card Transaction Requirements

An Acquirer accepting a Visa Purchasing Card Transaction must provide an Issuer with any Cardholder reference data or other relevant Transaction information supplied by a Merchant.
4.10.B
Visa Fleet Service-Enhanced Transactions

An Acquirer that contracts with a Merchant to accept a Fleet Service-enhanced Visa Commercial Card must provide an Issuer with the enhanced data if provided by its Merchants in the Authorization and Clearing Record.
Enhanced data may include:
Driver identification (Authorization Request) Fuel type (Clearing Record) Fuel quantity (Clearing Record) Fuel price-per-unit (Clearing Record)
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**CONFIDENTIAL**
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An interregional Airline Transaction must be cleared within 15 calendar days of the Transaction Date in order to qualify for the 1.10% Interregional Interchange Reimbursement Fee.
Chapter 4
4.11
INTERCHANGE REIMBURSEMENT FEES

This section specifies the fees reimbursed by one Member to another to cover Interregional Interchange.
SEE ALSO:
Section 8.3
4.11.A
4.11.A.1
Merchant Transactions
Requirement
An Acquirer reimburses the Issuer an Interchange Reimbursement Fee for each Interregional Interchange Transaction. This fee is calculated as a percentage of net sales (Transaction Receipt totals less Credit Transaction Receipts).
4.11.A.2 4.11.A.2.a
Fee Structure
The Interchange Reimbursement Fee is based on one of the following7:
Commercial Card Rate Visa Infinite Card Rate Acquirer Chip Rate Interregional Airline Rate Issuer Chip Rate Electronic Rate Effective through 2 April 2004, Visa Electron Card Rate Electronic Commerce Merchant Rate8 Secure Electronic Commerce Rate Standard Rate
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7. 8.
Transactions that meet both the Acquirer Chip Rate and interregional Airline rate receive the Acquirer Chip Rate. Does not apply to anonymous Prepaid Card Transactions, Visa Commercial Card Transactions, and Transactions conducted in New Channels
15 May 2004
**CONFIDENTIAL**
Chapter 4
4.11.A.2.b
To qualify for the Electronic Rate, all of the following must occur:
Transaction originates in a Card-Present Environment Magnetic Stripe on the Card is read, and the entire unaltered contents of the Magnetic Stripe
are transmitted in the Authorization message (i.e., POS Entry Mode value 90)
For Chip-Initiated Transactions, the Chip is read and Card Verification Value data is reliable
(i.e., POS Entry Mode code value 05), and either: - Entire unaltered contents of the Magnetic-Stripe Image are transmitted in the Authorization message - Transaction is authorized offline by the Chip based on the Issuers instructions encoded in the Chip Transaction is authorized through VisaNet9 Transaction is cleared as specified in Table 4-7 Transaction meets Clearing requirements for a Transaction with an electronic indicator, as specified in the VisaNet Manuals Table 4-7 Transaction Clearing Requirements
Effective Date
6 April 2002 April 2005 systems release
Transaction is Cleared Within:

4 calendar days, excluding the Transaction Date and Sunday 3 calendar days, excluding the Transaction Date and Sunday
9.
Does not apply to Chip-initiated Transactions that are approved offline according to the Issuers instructions encoded in the Chip.
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**CONFIDENTIAL**
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Chapter 4
4.11.A.2.c
Table 4-8 specifies the qualification requirements for the following Interchange Reimbursement Fees:
Acquirer Chip Rate Issuer Chip Rate Secure Electronic Commerce Rate Electronic Commerce Merchant Rate10
Table 4-8 Interchange Reimbursement Fee Qualification Requirements
Qualification Requirements
A Transaction must: Be Magnetic-Stripe read at a Chip-Reading Device Have a terminal entry capability value of 5 specified in Required Message Content for VisaNet Authorization Requests (Exhibit 3B) Meet the requirements specified in Section 4.11.A.2.b Not meet the requirements for the Issuer Chip Rate specified in Section 4.11.A.2.c A Chip-initiated Transaction at a Chip-Reading Device is processed under the Electronic Rate specified in Section 4.11.A.2.b. Issuer Chip Rate A Transaction must: Be completed with a Card issued by an Issuer that has converted at least 50% of a designated BIN(s) or Account Number range of a Visa Card Program or Visa Electron Card Program to Visa Smart Payment Be initiated at a Magnetic-Stripe Terminal Meet the requirements specified in Section 4.11.A.2.b A Transaction must both: Be authenticated by an Authentication Method Have an Electronic Commerce Transaction indicator value of 5 specified in BASE II Record Requirements (Exhibit 2L) A Transaction must both: Be completed by a Merchant capable of processing 3-D Secure Transactions Have an Electronic Commerce Transaction indicator value of 6, as specified in BASE II Record Requirements (Exhibit 2L)
Type of Interchange Reimbursement Fee

Acquirer Chip Rate
4.11.A.2.d
Secure Electronic Commerce Rate
Electronic Commerce Merchant Rate
The Standard Rate is applied to Transactions that do not meet the requirements of the Chip, Secure Electronic Commerce, Electronic Commerce Merchant11, interregional Airline, or Electronic Rate, and are not one of the following:
Visa Commercial Card Transaction Visa Infinite Card Transaction
10. Does not apply to anonymous Prepaid Card Transactions, Visa Commercial Card Transactions, and Transactions conducted in New Channels. 11. The Electronic Commerce Merchant Rate does not apply to a Secure Electronic Commerce Transaction.
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Chapter 4
4.11.A.2.e
A Visa Secure Electronic Commerce Transaction qualifies for the same Interregional Interchange rate as an Electronic Commerce Transaction when using either:
An EMV-Online Card Authentication Cryptogram Another Visa-approved Online Card Authentication Cryptogram
4.11.A.3 4.11.A.3.a
Interregional Airline Transactions
An Acquirer reimburses an Issuer an Interregional Interchange Reimbursement Fee for an interregional Airline Transaction, as specified in Chapter 8, "Fees," when the Transaction Clearing Record contains all of the following:
MCC 3000-3299 or 4511 Airline Ticket Identifier in the last 13 positions of the Merchant name field Reimbursement attribute of C
4.11.A.3.b
An interregional Airline Transaction must also be cleared within 15 calendar days of the Transaction Date in order to qualify for the Interregional Interchange Reimbursement Fee. Transactions that do not meet the above requirements will be processed under the Standard Rate.
4.11.A.4
Domestic Airline Transactions
An Acquirer must pay the domestic Interchange Reimbursement Fee when entering a domestic Exported Airline Transaction Receipt into International Interchange.
SEE ALSO:
Section 8.3.A.6
4.11.B
Member Cash Disbursements

4.12
RISK MANAGEMENT
An Acquirer must comply with the risk management requirements specified in this section and Chapter 2, "Risk Management."
4.12.A
4.12.A.1 4.12.A.1.a
Fraud Management and Reporting

ATM Transaction Exceptions
If an ATM has the ability to decline a Cardholders request for a Cash Disbursement, the ATM Acquirer may only use this function without Issuer permission under the following circumstances:
After 4 consecutive invalid PIN entries by the Cardholder After 4 consecutive invalid Transaction attempts by the Cardholder After 4 consecutive Decline Responses from the Issuer (including V.I.P System) .
4.12.A.1.b
For a canceled ATM Transaction, the Acquirer must process a Reversal. The Reversal amount must be the original Transaction amount. Neither an ATM nor its host system may timeout a Transaction in less than 45 seconds.
4.12.A.1.c
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4-45
Chapter 4
4.12.A.1.d
For a misdispense, an ATM Acquirer must process an ATM confirmation message for the actual amount dispensed.
ATM Card Retention
4.12.A.2 4.12.A.2.a
An ATM is not required to have the ability to retain Cards. If it does have this ability, it may retain a Card only upon the specific request of the Issuer. If a Card is retained, the Acquirer must log it under dual custody immediately after removal from the terminal. If a Card is retained at the specific request of the Issuer, the Acquirer must render the Card unusable and return it to the Issuer. If the Card bears a Chip, the Chip must not be damaged. An Issuer is not required to pay a reward to the Acquirer. However, the Acquirer may collect a handling fee as specified in Section 4.12.G.3 and Section 8.4.B. An ATM Acquirer participating only in the Plus Program may collect the handling fee only if the recovered card is a Visa Card or Visa Electron Card If a hardware or software failure causes mistaken or accidental Card retention, the ATM Acquirer must return the Card to the Cardholder using the following procedures:
4.12.A.2.b
4.12.A.2.c
4.12.A.2.d
4.12.A.2.e
The Acquirer reviews positive Cardholder identification and compares the Cardholders
signature to that on the Card signature panel
If the Cardholder does not request return of the Card, the ATM Acquirer must follow the
Card retention rules specified above
4.12.A.3
Fraud Reporting
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An Acquirer must report both:
Counterfeit activity through VisaNet using the appropriate fraud advice transaction code in
the same manner as specified for Issuers in Section 3.12.A
A counterfeit Transaction within 60 calendar days of a Chargeback, when no Representment

or Arbitration right is available
SEE ALSO:
Fraud Reporting System Users Manual
4.12.B
4.12.B.1

Overview
An Acquirer must comply with the Risk Identification Service requirements specified in Section 4.12.B.
4.12.B.2 4.12.B.2.a
Visa sends the Acquirer an advice when excessive fraud and risk activities are generated. The Acquirer must take certain actions upon receiving the Risk Identification Service notifications, alerts, or warnings, as specified in the Visa Risk Identification Service Users Guide.
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Chapter 4
4.12.B.3 4.12.B.3.a
Failure to Respond
If Visa notifies an Acquirer of suspicious Merchant activity, Visa may require the Acquirer to take action against the Merchant. The Acquirer must comply with both:
Visa Risk Identification Service Users Guide BASE II Record Requirements (Exhibit 2L)
4.12.B.3.b
Failure by the Acquirer to take appropriate action against a Merchant identified for Suspect Activity may result in a Risk Identification Service Chargeback.
4.12.C
Acquirer Monitoring Program

Visa monitors an Acquirer to determine disproportionate fraud-to-sales ratios, as specified in Section 4.12.C.
4.12.D 4.12.E
Deposit Monitoring
An Acquirer must monitor its Merchants Deposits, as specified in Section 4.12.H.
Merchant Records
An Acquirer must keep a complete, well-documented file containing Merchant records, including any information connected to an investigation, for a minimum of 2 years following Merchant Agreement termination.
4.12.F

An Acquirer must accept lost or stolen Card reports and provide the Issuer with the information required on the Lost or Stolen Card Report (Exhibit 1A), as specified in Section 2.2.C.1.
4.12.G.1 4.12.G.1.a
Card Recovery and Notification
One of the following may recover a Visa Card or Visa Electron Card and return it to a Member:
A Merchant A local law enforcement agency One of the Members employees

4.12.G.1.b 4.12.G.1.c
An Acquirer must return recovered Visa Cards and Visa Electron Cards to the Issuer. An Acquirer must ensure that its Merchants understand and comply with the requirements for recovery of a Visa Card or Visa Electron Card as specified in Section 5.6.A.
4.12.G.2 4.12.G.2.a
An Acquirer must ensure that the minimum reward is paid to the Merchant that made the recovery, as specified in Table 4-9. The Acquirer need not pay a reward for Visa Cards or Visa Electron Cards that are:
4.12.G.2.b
Expired Recovered at an ATM or Cardholder-Activated Terminal Inadvertently left at a Merchant Outlet
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4.12.G
Recovered Visa Cards and Visa Electron Cards
Chapter 4
4.12.G.2.c
If an Acquirer pays rewards to its tellers for the recovery of Visa Cards or Visa Electron Cards as specified in Table 4-9, it may collect the reward amount from the Issuer. Table 4-9 Rewards for Recovered Cards
Paid To
Merchant Teller/Disbursing Member
Amount
US $25 - $150 US $0 - $150
4.12.G.3 4.12.G.3.a
Handling Fee
An Acquirer may collect a handling fee, as specified in Section 4.12.G.3 and Section 8.4.B, whether or not the Merchant is entitled to a reward. An ATM Acquirer participating only in the Plus Program may collect the handling fee only if the recovered card is a Visa Card or Visa Electron Card. A handling fee must not be collected if the recovered card is a Proprietary Card bearing the Plus Symbol.
4.12.G.3.b
4.12.G.3.c
4.12.H
Merchant Activity Monitoring Standards

An Acquirer must monitor its Merchants activity as specified in this section.
Activity Monitoring
4.12.H.1
An Acquirer must monitor the Chargeback-to-Transaction volume ratio of its Merchants, and identify any Merchant that both:
4-48
Receives more than 100 Chargebacks per month Exceeds a Chargeback-to-Transaction volume ratio of 3%
4.12.H.2
Normal Weekly Activity Reporting
The Acquirer must do all of the following:
Retain at least the following weekly data:

Gross sales volume Average Transaction amount Number of Transaction Receipts Average elapsed time between the Transaction Date of the Transaction Receipt and the Endorsement Date or Settlement Date (counting each as one day) - Number of Chargebacks Collect the data over a period of at least 1 month, beginning 30 calendar days after the Merchant Outlets initial Deposit Use the data to determine the Merchant Outlets normal weekly activity of the categories specified above Begin with the Merchant Outlet Deposit activity processed on the 31st calendar day from the first Deposit Adjust the Merchant Outlets normal weekly activity on a monthly basis, using the previous months activity Compare current related data to the normal weekly activity parameters -
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4.12.H.3
Exception Reports
The Acquirer must generate exception reports if either:
Current weekly gross sales volume equals or exceeds US $5,000, or local currency
equivalent, and any of the following exceeds 150% of the normal weekly activity: - Number of weekly Transaction Receipt Deposits - Gross amount of weekly Deposits - Average Transaction amount - Number of weekly Chargebacks Average elapsed time between the Transaction Date and the Endorsement Date or Settlement Date for a Transaction (counting each as one day respectively) exceeds 15 calendar days
4.12.H.4 4.12.H.4.a
Investigation of Merchant
An Acquirer must immediately investigate a Merchant that exceeds the parameters specified in Section 4.12.H. The Acquirer must ensure Merchant compliance with the Visa International Operating Regulations and confirm the existence of risk control procedures, by conducting:
A physical inspection of the Merchant location An audit of the Merchant Website, if applicable
4.12.H.4.b
The Acquirer must investigate any Merchant Outlet appearing on an exception report within 7 calendar days of generating the report. When the investigation reveals Merchant involvement in illegal activity, the Acquirer must:
Cooperate fully with Visa in any investigation, and release all information relative to the
Merchant upon request fraudulent activity
Cooperate with Issuers and law enforcement agencies Attempt to make the Merchant responsible for the Transaction Hold funds, if possible Initiate criminal and civil proceedings against the Merchant, if applicable
4.12.H.5 4.12.H.5.a
Acquirer Compliance
Visa will determine whether the Acquirer has met the Merchant activity monitoring standards specified in Section 4.12.H. At the request of Visa, the Acquirer must provide both of the following to demonstrate compliance:
4.12.H.5.b
Copies of actual reports or records used to monitor the Merchants activity Any other data requested by Visa
4.12.H.6
Fines and Penalties
An Acquirer that fails to comply with the Merchant Activity Monitoring Standards in Section 4.12 is subject to the fines and penalties specified in Section 1.5.D.
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**CONFIDENTIAL**
4-49
Take appropriate legal action to minimize losses if the investigation reveals illegal or
Chapter 4
4.12.I
High-Risk Telemarketing Merchant Monitoring Standards

An Acquirer must monitor its High-Risk Telemarketing Merchants, as specified in this section.
Normal Daily Activity Reporting
4.12.I.1
The Acquirer must do all of the following:
Retain at least the following daily data:

Gross sales volume Average Transaction amount Number of Transaction Receipts Average elapsed time between the Transaction Date of the Transaction Receipt and the Settlement Date (counting each as one day) - Number of Chargebacks Collect the data over a period of at least one month, beginning after each Merchants initial Deposit Use the data to determine the Merchants normal daily activity of the categories specified in this section Begin the daily monitoring of the Merchants activity processed on the 31st calendar day from the first Deposit Compare current related data to the normal daily activity parameters at least daily Review the Merchants normal daily activity at least weekly, using the previous weeks activity Adjust the Merchants normal daily activity at least monthly, using the previous months activity
4.12.I.2
Exception Reports
The Acquirer must generate exception reports on a daily basis and report any unusual activity to Visa within 2 business days, if either:
4.12.I.3
Current weekly gross sales volume equals or exceeds US $5,000 or local currency equivalent,
and any of the following exceeds 150% of the normal daily activity: - Number of daily Transaction Receipt Deposits - Gross amount of daily Deposits - Average Transaction amount - Number of daily Chargebacks Average elapsed time between the Transaction Date and the Endorsement Date or Endorsement Date or Settlement Date for a Transaction (counting each as one day respectively) exceeds 15 calendar days
The Acquirer must investigate any Merchant appearing on an exception report within one business day of generating the report. When the investigation reveals Merchant involvement in illegal or fraudulent activity, the Acquirer must:
Cooperate fully with Visa in any investigation, and release all information relative to the
Merchant upon request
Take appropriate legal action to minimize losses Cooperate with Issuers and law enforcement agencies Attempt to make the Merchant responsible for the Transaction Hold funds, if possible Initiate criminal and civil proceedings against the Merchant, if applicable
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**CONFIDENTIAL**
Chapter 4
4.12.I.4 4.12.I.4.a
Acquirer Compliance
Visa will determine whether the Acquirer has met the High-Risk Telemarketing Merchant monitoring standards specified in Section 4.12.I. At the request of Visa, the Acquirer must provide both of the following to demonstrate compliance:
4.12.I.4.b
Copies of actual reports or records used to monitor the Merchants Deposits Any other data requested by Visa
4.12.J
Online Gambling Transaction Audit Program

Visa audits Authorization Requests for Members, Merchants, Online Gambling Merchants, IPSPs, and Sponsored Merchants. An Acquirer is subject to the penalties specified in Table 1-3 if an Authorization Request for an Online Gambling Transaction contains incorrect data or fails to include both:
Merchant Category Code 7995, as specified in Section 5.5.B POS Condition Code 59, as specified in Required Message Content for VisaNet Authorization
Requests (Exhibit 3B)
4.12.K
4.12.K.1 4.12.K.1.a
Online Gambling Credit Compliance Program

Criteria
4.12.K.1.b
An Online Gambling Merchant that meets or exceeds a 5% ratio of Credit Transaction Receipts to Transaction Receipts in any month, is deemed to be processing gambling winnings as Credit Transaction Receipts. An Acquirer of a non-compliant Online Gambling Merchant in the Online Gambling Credit Compliance Program is subject to the penalties specified in Table 1-4.
Threshold Modification
4.12.K.2
Visa may modify the Online Gambling Credit Compliance Program performance thresholds as it deems appropriate.
4.12.L
4.12.L.1
High-Risk Electronic Commerce Merchant Monitoring Standards

High-Risk Designation
Visa may impose security or authentication requirements on a Merchant considered to be a High-Risk Electronic Commerce Merchant. An Electronic Commerce Merchant is considered high-risk if it is either identified by:
The Global Merchant Chargeback Monitoring Program or regional equivalent and has not
demonstrated a reduction in the number of disputes generated by its online business
Other Visa risk management programs, such as the Risk Identification Service
4.12.L.2
Risk Management Review
An Acquirer causing undue economic hardship to the Visa system is subject to a risk management review, as specified in Section 2.2.A. An Acquirer causes an undue economic hardship if it has 3 or more Merchants in the Global Merchant Chargeback Monitoring Program for 5 months during a consecutive 6-month period.
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**CONFIDENTIAL**
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Effective 1 January 2004, an Online Gambling Merchant will be placed in the Online Gambling Credit Compliance Program if it processes more than 25 Transaction Receipts and more than 25 Credit Transaction Receipts monthly.
Chapter 4
4.12.L.3
Implementation Period
Prior to the imposition of mandatory risk control measures, Visa will allow an Acquirer at least 3 months from the date of Notification to correct the deficiencies identified during the risk management review, as specified in Section 4.12.L.2. Mandatory risk control measures may include, but are not limited to:
Logical or physical security controls such as:

- Installation of firewalls - Encryption of Account Number information Required use of the Address Verification Service, where available Implementation of an Authentication Method Required use of commercially available Transaction screening tools
4.12.L.4 4.12.L.4.a
Acquirer Compliance
Mandatory risk control measures specified in Section 4.12.L.3 must be implemented within 6 months of Notification. If the risk control measures specified in Section 4.12.L.3 are not implemented, the Acquirer will be subject to a monthly fine of US $25,000, or until either of the following occurs:
4.12.L.4.b
Merchant no longer exceeds the parameters specified in Section 4.12.L.1 Mandatory risk control measures are implemented
4.12.L.5 4.12.L.5.a
Visa Rights and Responsibilities
Visa may conduct a risk management review of Acquirer practices to determine compliance with Visa electronic commerce requirements. The Acquirer is responsible for the cost of this review. Visa may perform an additional risk management review to determine Acquirer compliance after 6 months. Visa management may revise the penalties and criteria used to identify a High-Risk Electronic Commerce Merchant.
4-52
4.12.L.5.b
4.12.L.5.c
4.12.M
Brand Protection Program

Ensure that a Merchant, Internet Payment Service Provider, or Sponsored Merchant does
not do any of the following: - Accept Visa Cards for the purchase or trade of child pornography - Display a Visa-Owned Mark on a Website that is used for the purchase or trade of child pornography Within 7 days of Notification from Visa, terminate a Merchant, Internet Payment Service Provider, or Sponsored Merchant identified as engaging in the purchase or trade of child pornography
4.12.N
4.12.N.1 4.12.N.1.a
Merchant Compliance
Visa may contact a Merchant Outlet directly and conduct an onsite investigation of the Merchant Outlet at any time.
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Chapter 4
4.12.N.1.b
If the Merchant fails to correct a problem as specified, Visa may, for reasons such as those listed in Section 4.12.N.2, either impose conditions upon the Merchant or permanently prohibit the Merchant, or its principals, from participating in the Visa or Visa Electron Program. If an Acquirer believes that an imposed condition or a specific Merchant prohibition is unreasonable, it may appeal to the Visa International Board. The Acquirer must prove in the appeal that the prohibition or imposed conditions are impractical or unwarranted. The decision of the International Board is final.
Revocation of Privileges
4.12.N.1.c
4.12.N.1.d
4.12.N.1.e 4.12.N.2 4.12.N.2.a
Visa may permanently prohibit a Merchant, IPSP or any other entity, or one of its principals, , from participating in the Visa or Visa Electron Program for any reasons it deems appropriate, such as:
Fraudulent activity Presenting Transaction Receipts that do not result from an act between the Cardholder and
the Merchant (laundering)
Activity that causes the Acquirer to repeatedly violate the Visa International Operating
Regulations
Activity that has resulted in a Regional Office prohibiting the Merchant from participating in
the Visa or Visa Electron Program
Any other activity that may result in undue economic hardship or damage to the goodwill
4.12.N.2.b
Visa may disqualify a Merchant that has been placed in the Global Merchant Chargeback Monitoring Program from participation in the Visa Program if the Merchant meets or exceeds the specified Chargeback ratio12 without an effective Chargeback reduction plan, and 2 of the following levels of Chargeback activity are reached:
Merchants Chargeback ratio is 2 or more times the specified Chargeback ratio in a single
month
Merchant is assessed fees for 3,000 or more Chargebacks in a single month Merchant is assessed US $1 million or more in Global Merchant Chargeback Monitoring
Program fees
4.12.N.3 4.12.N.3.a
Acquirer Responsibilities for Termination
After verifying that Visa has prohibited a Merchant from participating in the Visa or Visa Electron Program, an Acquirer must terminate the Merchant Agreement no later than the date specified by Visa. If the Acquirer has not terminated the Merchant Agreement by the date specified, Visa may assess the Acquirer a fine, in an amount to be determined by the International Board.
4.12.N.3.b
12. Effective 1 January 2004, the Chargeback ratio threshold is 2.0%
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**CONFIDENTIAL**
4-53
of the Visa system
Chapter 4
4.12.N.4 4.12.N.4.a
Fees and Costs
The Acquirer is also responsible for all costs incurred by Visa due to the Acquirers failure to terminate a Merchant as specified in Section 4.12.N. This includes attorneys fees and costs of any legal action undertaken by Visa to protect the goodwill of the Visa system, or to prevent further harm to Members and Cardholders. If Visa assesses any of the fines specified in Section 4.12.N.3.b or Section 4.12.N.4.a, it will collect them through the VisaNet miscellaneous fee collection process after notifying the Acquirer.
4.12.N.4.b
4.12.O
4.12.O.1 4.12.O.1.a
Card Recovery Bulletin

Acquirer Responsibility
An Acquirer that participates in the Card Recovery Bulletin Service must comply with the Card Recovery Bulletin Users Guide. These requirements include, but are not limited to:
Instructing Merchants on the correct use of the Card Recovery Bulletin Handling Merchant calls when a Cardholder presents a Listed Card Advising an Issuer when a Listed Card is picked up Ensuring that the appropriate reward is paid to a Merchant for recovering a Listed Card
4.12.O.1.b
The Acquirer may be subject to a Chargeback for below-Floor Limit Transactions if the Account Number appears on the Card Recovery Bulletin. Chargeback rights begin on the effective date of the Card Recovery Bulletin in which the Account Number is listed. An Acquirer that does not distribute Card Recovery Bulletin listings to its Merchants may be subject to Chargebacks, as specified in Volume IIDispute Resolution Rules.
Requests
4.12.O.1.c
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4.12.O.2
The following rules apply to requests for distribution of the Card Recovery Bulletin:
An Acquirer must submit Merchant names and addresses to Visa at least 30 calendar days
before the intended receipt of the Card Recovery Bulletin
The request must comply with the Card Recovery Bulletin Users Guide and the VisaNet
Manuals The request is valid only if Visa distributes a printed bulletin in the country where the Merchant Outlet is located Distribution fees for each Card Recovery Bulletin sent to Merchants are specified in the appropriate Regional Operating Regulations
15 May 2004
**CONFIDENTIAL**
Chapter 5 Summary
Payment Acceptance
INTRODUCTION ACCEPTANCE REQUIREMENTS Display of Marks General Requirements Merchant Websites Promotional Material Honoring Cards Card Types Uniform Services Prohibitions Cardholder Identification Identification Validation Table 5-1 Identification Validation Uncertain Identification Missing Imprint or Expired Card Authorizations Transactions Below Floor Limit Transactions Above Floor Limit Other Required Authorizations Visa Electron Transactions Hotel and Car Rental Transactions Airline Transactions Cruise Line Transactions High-Risk Telemarketing Transactions Mail/Phone Order, Recurring, and Electronic Commerce Transactions Timeshare Transactions Automated Fuel Dispenser Transactions Data Protection Method Requirements TRANSACTION RECEIPT COMPLETION General Transaction Receipt Information Requirements General Requirements Manually Imprinted Transaction Receipts Cardholder Signature Special Transaction Receipt Information Requirements Delayed or Amended Charge Transactions 5-13 5-13 5-13 5-13 5-13 5-13 5-5 5-5 5-6 5-6 5-7 5-7 5-7 5-7 5-7 5-7 5-8 5-9 5-9 5-9 5-9 5-9 5-9 5-10 5-10 5-11 5-11 5-11 5-11 5-12 5-12 5-12
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**CONFIDENTIAL**
5-1
Payment Acceptance
Chapter 5 Summary
Payment Acceptance
Recurring Services Transactions Mail/Phone Order Transactions Electronic Commerce Transactions Recurring Electronic Commerce Transactions Dynamic Currency Conversion Returned Merchandise and Adjustments Table 5-2 Proper Disclosure on Transaction Receipts
5-13 5-13 5-14 5-14 5-14 5-15 5-15
TRANSACTION RECEIPT PROCESSING Multiple Transaction Receipts and Partial Payments Delayed or Amended Charges General Requirements Special Requirements for Car Rentals Recurring Transactions General Requirements Prohibitions Credit Refunds Restrictions Credit Transaction Receipt Transaction Receipt Reversal or Adjustment Special Credit Refund Requirements for Timeshare Merchants Returned Merchandise and Adjustments Transaction Receipt Delivery to Cardholder Transaction Receipts Electronic Commerce Transactions Amended Transaction Receipts Transaction Receipt Deposit Deposit Restrictions Deposit Location Deposit Time Limits 5-16 5-16 5-16 5-16 5-17 5-17 5-17 5-17 5-17 5-17 5-17 5-18 5-18 5-18 5-18 5-18 5-18 5-18 5-19 5-19 5-19 5-19
Payment Acceptance
5-2
Payments to Merchants SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES In-Transit Service Transaction Requirements Authorization Transaction Date Transaction Receipt Delivery In-Transit Terminal Requirements Online Gambling Transactions Special Requirements Special Website Requirements In-Transit Service Gambling Transaction Restrictions
5-20 5-20 5-20 5-20 5-21 5-21 5-21 5-22 5-22 5-22
15 May 2004
**CONFIDENTIAL**
Chapter 5 Summary
Payment Acceptance
Authorizations Cardholder Credit Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants Disclosure of Merchant Outlet Country Determination of Merchant Outlet Internet Payment Service Providers General Requirements for Internet Payment Service Providers Internet Payment Service Provider and Sponsored Merchant Name Internet Payment Service Provider Customer Support Internet Payment Service Provider Liability Installment Transactions General Requirements Load Transactions and Buy-a-Card Transactions Table 5-3 Load Transaction or Buy-a-Card Transaction Processing Requirements Account Funding Transactions Quasi-Cash Transactions General Validation of Cardholder Identity Wire Transfer Money Order Merchants Travelers Cheque Merchants Delayed Delivery Transactions Authorization Transaction Receipt Deposits Visa Horizon Transactions Visa Horizon Transaction General Requirements Visa Horizon Transaction Processing Requirements Hotel Reservation Service General Requirements Billing Information Accommodation Information Reservation Confirmation Cancellation Period Cancellation Confirmation Unclaimed Accommodations Unavailable Accommodations Advance Deposit Service General Requirements Billing Information Reservation Information Reservation Confirmation
5-23 5-23 5-23 5-23 5-24 5-24 5-24 5-24 5-25 5-25 5-25 5-25 5-26 5-26 5-26 5-26 5-26 5-27 5-27 5-27 5-27 5-27 5-27 5-28 5-28 5-28 5-28 5-28 5-28 5-28 5-29 5-29 5-29 5-30 5-30 5-30 5-30 5-30 5-30 5-28
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**CONFIDENTIAL**
5-3
Payment Acceptance
Chapter 5 Summary
Payment Acceptance
Transaction Receipt Completion Transaction Receipt Authorization and Deposit Transaction Receipt Delivery to Cardholder Cancellation Period Cancellation Confirmation Unavailable Hotel Accommodations Unavailable Cruise Line Accommodations Priority Check-out Service General Requirements Transaction Receipt and Priority Check-out Agreement Completion Authorization and Deposit Transaction Receipt Delivery Document Retention Cruise Line On-Board Casinos Hotel or Cruise Line Cash Disbursements Cash-Back Services Specialized Vehicle Reservation Service General Requirements Billing Information Reservation Information Reservation Confirmation Cancellation Period Cancellation Confirmation Unclaimed Specialized Vehicles Unavailable Specialized Vehicles Cheque Acceptance General Encashment Procedure Encashment Limitations
5-31 5-31 5-31 5-31 5-31 5-32 5-32 5-33 5-33 5-33 5-33 5-33 5-33 5-33 5-34 5-34 5-34 5-34 5-34 5-34 5-35 5-35 5-35 5-35 5-36 5-36 5-36 5-36 5-36
Payment Acceptance
5-4
RISK MANAGEMENT Card Recovery Recovered Card Procedures Reasons Notification Rewards Paid by Acquirer Merchant Monitoring Programs General Merchant Compliance 5-36 5-36 5-36 5-37 5-37 5-37 5-37 5-37
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Chapter 5
Payment Acceptance
5.1
INTRODUCTION
This chapter specifies requirements for Merchants, including:
Acceptance requirements Transaction Receipt completion and processing Special Merchant payment acceptance services Risk management 5.2 ACCEPTANCE REQUIREMENTS
This section specifies general requirements for Merchants accepting Cards for payment. Additional requirements for Merchant Agreements are specified in Section 4.2.
5.2.A
5.2.A.1 5.2.A.1.a
Display of Marks
A Merchant must display the appropriate Visa-Owned Marks to indicate which Cards it accepts for payment. An Electronic Commerce Merchant may display the Visa Electron Symbol to indicate acceptance. A 3-D Secure-capable Electronic Commerce Merchant that displays the Verified by Visa Mark must not use the Mark:
5.2.A.1.b
5.2.A.1.c
In a way that implies endorsement of any other product or service As an Acceptance Mark in any application
5.2.A.1.d
A Merchant is not required to display the Visa-Owned Marks if it does not deal with the general public (e.g., a private club, or if prohibited by trade association rules). An Acquirer must ensure that its Merchants comply with the Visa International Operating Regulations regarding the use of the Visa-Owned Marks. A Point-of-Transaction Terminal that does not have Online capability, regardless of whether the terminal is Chip-enabled, must not display the Visa Electron Symbol.
5.2.A.1.e
5.2.A.1.f
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Payment Acceptance
Chapter 5
Payment Acceptance
5.2.A.2 5.2.A.2.a
Merchant Websites
A Merchant Website must contain all of the following information:
Visa Flag Symbol in full color to indicate Visa Card acceptance Complete description of the goods or services offered Return/refund policy Customer service contact, including electronic mail address or telephone number Effective 1 June 2004, address of the Merchants Permanent Establishment Transaction Currency (e.g., US dollars, Canadian dollars) Export restrictions (if known) Delivery policy Disclosure of the Merchant Outlet country at the time of presenting payment options to
the Cardholder Consumer data privacy policy Security capabilities and policy for transmission of payment card details
5.2.A.2.b
The Visa Wordmark must only be used to indicate acceptance of Visa-Owned Payment Products when a visual representation of an Acceptance Mark is not possible at the Merchant Website. A Merchant, Internet Payment Service Provider (IPSP), or Sponsored Merchant that displays a Visa-Owned Mark on its Website must not accept Cards for the purchase or trade of child pornography. Violation of this requirement will result in the termination of the Merchant, IPSP or Sponsored , Merchant, as specified in Section 4.2.C.5.c.
5.2.A.2.c
5.2.A.3 5.2.A.3.a
Promotional Material
If a Merchant uses promotional materials and advertisements that include the use of Visa-Owned Marks, the Acquirer must approve them in advance. A Merchant must not:
5.2.A.3.b
Indicate or imply that Visa endorses any Merchant goods or services Refer to Visa in stating eligibility for its products, services, or membership Use the Visa-Owned Marks for any purpose other than those permitted in the Visa
International Operating Regulations, or without written permission from Visa
Payment Acceptance
5-6
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Chapter 5
Payment Acceptance
5.2.B
5.2.B.1 5.2.B.1.a 5.2.B.1.b
Honoring Cards
Card Types
A Merchant must accept all Cards properly presented for payment, as specified in Table 4-1. If a Merchant does not deal with the public (e.g., a private club), it complies with this requirement if it accepts Cards from its members.
Uniform Services
5.2.B.2
A Merchant must process Transactions with its Acquirers Cardholders and other Members Cardholders in exactly the same manner.
5.2.C
Prohibitions
A Merchant must not:
Add any surcharges to Transactions, unless local law expressly requires that a Merchant be
permitted to impose a surcharge. Any surcharge amount, if allowed, must be included in the Transaction amount and not collected separately. Accept a Card to collect or refinance an existing debt, unless either of the following is true:2 - Transaction results from conversion of a Merchants existing card program to the Visa or Visa Electron Program - Merchant is a government agency and the Transaction represents a loan payment. In this case, the Transaction amount must not equal the loan balance unless it is the final payment. Accept Cardholder payments for previous Card charges Disburse funds in the form of cash, excluding Visa Gold Card/Premier Cardholders at Hotels or Cruise Lines, as specified in Section 5.5.P, or in the form of travelers cheques or Foreign Currency. In this case, the Transaction amount is limited to the value of the Cheques or Foreign Currency plus any commission charged by the Merchant. Under no circumstances may the Transaction represent collection of a dishonored check.
5.2.D
5.2.D.1 5.2.D.1.a
Cardholder Identification
Identification Validation
A Merchant must validate the Cardholders identity in a Face-to-Face Environment, as specified in Table 5-1:
1. 2.
A variance to this requirement applies in the U.S.A. Region. At the option of a Regional Board, a Merchant may accept a Visa Card or Visa Electron Card as payment for an existing debt, provided the debt is not considered uncollectable (e.g., payments to a collection agency or in an attempt to recover funds for a dishonored check).
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Table 5-1
Identification Validation
Description Retail Trans. Manual Cash Disb. QuasiCash Disb.1
Review positive identification to validate the Cardholders identity Indicate the positive identification on the Transaction Receipt, including: Description of identification, including any serial number Notation that the Cardholders identity was verified by the photograph on the Card (e.g., photo card presented) Verify the following: Signature on the Card matches the signature on the Transaction Receipt and, if applicable, identification presented. This signature may be different from the name embossed or printed on the Card.4, 5 Cardholder resembles the person described or depicted in any photograph intended for identification on the Card One or more security features, if required by the Merchant Agreement Check one or more Card security features prior to completing the Transaction For a Visa Card or Visa Electron Card, a Merchant must: Check one or more Card security features prior to completing the Transaction Compare the first 4 digits of the Account Number (if present) to the 4 digits printed below the Account Number Record the printed 4 digits on the front of the Transaction Receipt Process the PIN, if applicable
1. 2. 3. 4. 5.
2 3
2 3
Payment Acceptance
5-8
Applies only in a Card-Present Environment. A variance applies in the U.S.A. Region for the AAA Travelers Cheque Program. If a Card does not bear a photograph intended for identification If a Card does bear a photograph intended for identification Except for a Vehicle-Specific Fleet Card Applies only to a Transaction where a Card with a signature panel was presented for payment
5.2.D.1.b
A Merchant that uses a Point-of-Transaction Terminal with Electronic Capability may accept a Cardholders PIN. The PIN must be processed as specified in the:
Visa International Operating Regulations PIN Management Requirements manuals EMV Integrated Circuit Card Specifications for Payment Systems Visa Integrated Circuit Card Specifications
5.2.D.1.c
The Merchant must not ask the Cardholder to reveal his PIN.
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5.2.D.2
Uncertain Identification
If identification or the Cards validity is uncertain, the Merchant must contact its Acquirer for instructions. If the Acquirer instructs the Merchant to recover the Card, the Merchant must comply with Section 5.6.A.
5.2.D.3
Missing Imprint or Expired Card
The Merchant must verify the Cardholders identity if either a:
Card cannot be imprinted on a Transaction Receipt Cardholder presents an Expired Card

5.2.E
5.2.E.1
Authorizations
Transactions Below Floor Limit
A Merchant must check the appropriate Card Recovery Bulletin for each Transaction below the Floor Limit. If the Account Number appears on the bulletin, the Merchant should attempt to recover the Card, as specified in Section 5.6.A.
5.2.E.2 5.2.E.2.a
Transactions Above Floor Limit
A Merchant must request Authorization prior to completing a Transaction if the amount exceeds the Floor Limit, unless Visa grants a variance in writing. A Merchant must not split a sale to avoid obtaining Authorization. An Authorization Code must appear on the Transaction Receipt. The Merchant must obtain Authorization on the Transaction Date, excluding special conditions such as Hotel, Car Rental Company, Cruise Line, Delayed Delivery, Mail/Phone Order, and Electronic Commerce Transactions, as specified in the Visa International Operating Regulations. A Magnetic-Stripe Terminal must not display or print more information than is embossed or printed on the front or back of the Card. This prohibition does not apply to displaying or printing the full Account Number on a Visa Electron Card with a partial Account Number. Data requirements for Authorizations appear in the V.I.P SystemBase I Technical . Specifications manual. A Merchant must request Authorization, regardless of the Transaction amount, if any of the following is true:
5.2.E.2.b 5.2.E.2.c
5.2.E.2.d
5.2.E.2.e
Cardholder presents an Expired Card Cardholder neglects to bring his Card Card signature panel is blank Merchant is suspicious of a proposed Transaction Cardholder presents a Visa Electron Card at a Visa Electron Merchant3 Transaction is an Electronic Commerce Transaction Transaction is an In-Transit Service Transaction Transaction is a Recurring Transaction Chip or Chip-Reading Device is inoperative at a Chip-enabled Merchant
3. Offline Authorization is allowed for Chip-initiated Transactions provided that the Transaction amount does not exceed the Merchants Floor Limit.
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5.2.E.3
Other Required Authorizations
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Payment Acceptance
5.2.E.4 5.2.E.4.a
Visa Electron Transactions
An Authorization Request for a Visa Electron Transaction that originates in a Face-to-Face Environment at an ATM or Point-of-Transaction Terminal must include the entire unaltered contents of track 1 or track 2 on the Magnetic Stripe or the Magnetic-Stripe Image on the Chip. A Point-of-Transaction Terminal that does not have Online capability, regardless of whether the terminal is Chip-enabled, must not display the Visa Electron Symbol. All Chargeback rights for Electronic Commerce Transactions apply to Visa Electron Transactions.
Hotel and Car Rental Transactions
5.2.E.4.b
5.2.E.4.c 5.2.E.5 5.2.E.5.a
A Hotel may estimate Transaction amounts for Authorization based on the following:
Cardholders intended length of stay at check-in time Room rate Applicable tax Service charge rates Other allowed charges, as specified in Section 5.4.B
5.2.E.5.b
A Car Rental Company may estimate Transaction amounts for Authorization based on the following:
Cardholders intended car rental period Rental rate Applicable tax Mileage rates Other allowed charges, as specified in Section 5.4.B
The estimated Transaction amount must not include charges that cover potential vehicle damages or the insurance deductible amount.
5.2.E.5.c
After completing the estimates, the Merchant must either:
If the estimated Transaction amount is equal to or below the Floor Limit, check the
appropriate Card Recovery Bulletin or obtain an Authorization for 1 currency unit (for example, 1 dollar) on the Cardholders check-in or rental pick-up date If the estimated Transaction exceeds the Floor Limit, obtain an Authorization and include the date, amount, and Authorization Code on the Transaction Receipt
5.2.E.5.d
Payment Acceptance
5-10
The Merchant may obtain and must record Authorizations for additional amounts above any amount already authorized after the check-in or rental pick-up date and prior to the check-out or rental return date. The Merchant must obtain a final or an additional Authorization and include the date, amount, and Authorization Code on the Transaction Receipt if the actual Transaction amount exceeds either:
5.2.E.5.e
The Floor Limit 15% more than the sum of the authorized amounts
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5.2.E.6
Airline Transactions
When a Cardholder purchases multiple Airline tickets on the same Account Number and their cumulative purchase price exceeds the Floor Limit, the Airline may obtain Authorization for each ticket individually.
5.2.E.7
Cruise Line Transactions
When a Cardholder purchases multiple Cruise Line tickets on the same Account Number and the total purchase price exceeds the Floor Limit, the Cruise Line may obtain Authorization for each ticket individually.
5.2.E.7.a
A Cruise Line may estimate Transaction amounts for Authorization as follows:
The initial Authorization Request must be based on the Cardholders signed statement of
intent to purchase goods or services aboard ship for a Cardholder-specified amount
Additional Authorizations may be obtained at any time on or between the Cardholders

embarkation date and disembarkation date, and must be disclosed to the Cardholder
5.2.E.7.b
A final or an additional Authorization must be obtained and the date, amount, and Authorization Code must be included on the Transaction Receipt if the actual Transaction amount exceeds either:
The Floor Limit 15% more than the sum of the authorized amounts
5.2.E.8 5.2.E.8.a 5.2.E.8.b
High-Risk Telemarketing Transactions
The Floor Limit for a High-Risk Telemarketing Merchant is zero. An Acquirer must assign the appropriate Merchant Category Code to each High-Risk Telemarketing Merchant. A High-Risk Telemarketing Merchant must submit the appropriate Merchant Category Code as follows:
5.2.E.8.c
With each Authorization Request Through BASE II

5.2.E.9 5.2.E.9.a
Mail/Phone Order, Recurring, and Electronic Commerce Transactions
A Mail/Phone Order Merchant must attempt to obtain the Visa Card expiration date and forward it as part of the Authorization Request. For a Recurring Transaction, an Acquirer must:
5.2.E.9.b
Transmit the Recurring Transaction indicator in both the:

- Authorization Request - Clearing Record Ensure its Recurring Services Merchant obtains an Authorization for all Recurring Transactions
5.2.E.9.c
The Clearing Record for a Recurring Transaction must contain Merchant contact information in the Merchant name or Merchant city fields that enables the Cardholder to contact the Merchant directly. An Electronic Commerce Transaction must be sent Online for Authorization.
5.2.E.9.d
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5.2.E.9.e
For a Non-Secure and Non-Authenticated Security Transaction, an Electronic Commerce Merchant must attempt to obtain the Visa Card expiration date and forward it as part of the Authorization Request. The Merchant must obtain Authorization for each Installment Transaction. The Floor Limit is zero. For goods to be shipped, a Mail/Phone Order or an Electronic Commerce Merchant may obtain Authorization on any day up to 7 calendar days prior to the Transaction Date. The Transaction Date is the date the merchandise is shipped. This Authorization is valid if the Transaction amount is within 15% of the authorized amount, provided that the additional amount represents shipping costs. An Electronic Commerce Transaction must be identified in both the Authorization Request and Clearing Record with the appropriate Electronic Commerce Transaction indicator values, as specified in the following exhibits:
5.2.E.9.f
5.2.E.9.g
5.2.E.9.h
5.2.E.10 5.2.E.10.a
Timeshare Transactions
An Acquirer must assign Merchant Category Code 7012 to each Timeshare Merchant that operates sales, rentals, or other uses not including full service lodging (i.e., maid and room service). The Acquirer must submit the assigned Merchant Category Code for a Timeshare Merchant either:
5.2.E.10.b
With each Authorization Request Through BASE II

5.2.E.11
Automated Fuel Dispenser Transactions
An Automated Fuel Dispenser Merchant may either:
Obtain an Authorization for the full amount of a Transaction exceeding US $50 or local
currency equivalent Obtain a Status Check Authorization, as specified in Section 4.5.B.9
5.2.F
Payment Acceptance
5-12
Data Protection Method Requirements

An Electronic Commerce Merchant must offer Cardholders a Data Protection Method such as:
3-D Secure Secure Sockets Layer (SSL)
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5.3
5.3.A
TRANSACTION RECEIPT COMPLETION

This section applies to Manual, Electronic, and Electronic Commerce Transaction Receipts.
General Transaction Receipt Information Requirements

A Transaction Receipt may be generated either electronically or manually. Detailed requirements for each type of Transaction Receipt, including printing and data requirements, are specified in this section and:
Section 4.3 Electronic Transaction Receipt (Exhibit 7I) Manual Transaction Receipt (Exhibit 7J) Electronic Commerce Transaction Receipt (Exhibit 7K)
5.3.A.1 5.3.A.1.a
A Merchant must enter both of the following information on the Transaction Receipt:
Brief description of the goods or services sold Currency symbol (such as US $) or words denoting the Transaction Currency as part of
the Transaction amount
5.3.A.1.b
Without a currency symbol or identification, the Transaction Currency defaults to the local currency of the country where the Transaction occurred.
Manually Imprinted Transaction Receipts
5.3.A.2
On manually imprinted Transaction Receipts, a Merchant must both:
Include the Cardholder name If the imprinted information is not legible, reproduce it clearly
5.3.A.3
Cardholder Signature
A Merchant must not require the Cardholder to sign a Transaction Receipt until the final Transaction amount is entered on the Transaction Receipt.
5.3.B
5.3.B.1
Special Transaction Receipt Information Requirements

Delayed or Amended Charge Transactions
For a Delayed or Amended Charge Transaction, a Merchant must both:
5.3.B.2
Recurring Services Transactions
For a Recurring Services Transaction, a Merchant must:
Obtain an Authorization Write Recurring Transaction on the signature line of the Transaction Receipt For a recurring Electronic Commerce Transaction, include the frequency and duration of the
Recurring Transactions, as agreed to by the Cardholder, on the Transaction Receipt
5.3.B.3
Mail/Phone Order Transactions
A Merchant must write TO for a telephone order or MO for a mail order on the signature line of the Transaction Receipt used for Deposit or retrieval purposes.
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Payment Acceptance
Create a Transaction Receipt that includes the words Signature on File Send a copy to the Cardholder at the address shown on the rental contract or folio
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5.3.B.4 5.3.B.4.a
Electronic Commerce Transactions
In addition to the data elements specified in Electronic Commerce Transaction Receipt (Exhibit 7K), the following data must be included on an Electronic Commerce Transaction Receipt:
Merchant name most recognizable to the Cardholder, such as:

- Merchant doing business as (DBA) name, as used on its Website - Merchant uniform resource locator (URL), if possible - Merchant name used in the VisaNet Clearing Record Customer service contact information, including telephone country code and area code. If a Merchant delivers goods or services internationally, the Merchant must list both locally and internationally accessible telephone numbers. Terms and conditions of sale, if restricted Exact date free trial period ends, if offered Cancellation policies
5.3.B.4.b
An Electronic Commerce Merchant must not return the full Account Number to the Cardholder either online or on the Transaction Receipt.
Recurring Electronic Commerce Transactions
5.3.B.5
The initial Transaction for a recurring Electronic Commerce Transaction must be processed with the appropriate Electronic Commerce Transaction indicator values, as specified in the following exhibits:
Subsequent recurring Electronic Commerce Transactions must be completed as specified in Section 5.3.B.2 and the BASE II Record Requirements (Exhibit 2L).
5.3.B.6 5.3.B.6.a
Dynamic Currency Conversion
A Merchant offering Dynamic Currency Conversion must inform the Cardholder that Dynamic Currency Conversion is optional4. In both a Card-Present or Card-Absent Environment, a Transaction Receipt representing Dynamic Currency Conversion must contain all of the following:
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Transaction amount of the goods or services purchased in the local currency of the Merchant Exchange rate, including any applicable commission Total Transaction amount charged by the Merchant in the Transaction Currency, followed by
the words Transaction Currency Currency symbol of the Merchants local currency Currency symbol of the Transaction Currency Statement, easily visible to the Cardholder, that specifies the following: - Cardholder has been offered a choice of currencies for payment, including the Merchants local currency - Cardholders selected Transaction Currency is final
4.
Effective through 1 June 2005, a variance applies to a Member in the EU Region.
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5.3.B.6.b
Prior to initiating Dynamic Currency Conversion for a Priority Check-out Transaction or an express-return Car Rental Transaction, the Merchant must complete a written agreement with the Cardholder that specifies all of the following:
Cardholder has agreed that Dynamic Currency Conversion will take place Cardholder has been offered a choice of currencies for payment, including the Merchants
local currency
Specific Transaction Currency agreed to by the Cardholder and Merchant Choice of currency decided on between the Cardholder and Merchant is final Rate used for currency conversion will be determined by the Merchant at a later date without
additional consultation with the Cardholder
5.3.B.6.c
Prior to initiating Dynamic Currency Conversion, and in addition to the Transaction Receipt requirements specified in Section 5.3.B.6.a, for a Dynamic Currency Conversion in a Card-Absent Environment, the Merchant must disclose to the Cardholder all of the following prior to completing the sale:
Cardholder has a choice of currencies for payment, including the Merchants local currency Amount of the goods or services (including any taxes) purchased in the Merchants local
currency
Exchange rate, including any applicable commission Total Transaction amount (price of the goods or services) in the selected Transaction Currency Cardholders selection of Transaction Currency is final
5.3.B.7 5.3.B.7.a
Returned Merchandise and Adjustments
Table 5-2 specifies the words or similar wording that must be legibly printed on all copies of the Transaction Receipt near the Cardholder signature area or in an area easily seen by the Cardholder. Table 5-2 Proper Disclosure on Transaction Receipts
To Be Used for the Following Return Policies
Merchant does not:
Transaction Receipt Wording

No Refund, No Exchanges, or All Sales Final Exchange Only In-Store Credit Only
Merchant only accepts merchandise in exchange for merchandise of equal value to the original Transaction amount. Merchant only accepts merchandise for return and delivers an in-store credit document that both: Equals the value of the returned merchandise Must be used at the Merchant location
5.3.B.7.b
Proper disclosure does not include a statement that waives a Cardholders right to dispute the Transaction with the Issuer.
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Payment Acceptance
Accept merchandise in return or exchange Issue a refund to a Cardholder
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5.4
5.4.A
TRANSACTION RECEIPT PROCESSING Multiple Transaction Receipts and Partial Payments

A Merchant must include the total currency amount of goods and services purchased at the same time on a single Transaction Receipt. A Transaction must not be divided by using 2 or more Transaction Receipts. The only exceptions to this requirement are:
Purchases in separate departments of a multiple-department store Individual Airline tickets issued to each passenger if required by Airline policy Individual Cruise Line tickets issued to each passenger if required by Cruise Line policy Partial amount paid by the Cardholder in cash, check, or both at the time of sale Delayed Delivery Transactions, as specified in Section 5.5.J Advance Deposit Transactions, as specified in Section 5.5.M Installment Transactions
5.4.B
5.4.B.1 5.4.B.1.a
Delayed or Amended Charges

A Merchant may process delayed or amended charges if the Cardholder has consented to be liable for delayed or amended charges for a Hotel, Car Rental Company, or Cruise Line Transaction. A delayed or amended charge must be processed to the Cardholders account within 90 calendar days of the Transaction Date of the related Transaction. These services may include room, food or beverage charges, taxes, fuel, insurance, rental fees, damage to rental vehicles, parking tickets and other traffic violations, and goods and services purchased aboard a Cruise Line vessel.
Special Requirements for Car Rentals
5.4.B.1.b
5.4.B.1.c
5.4.B.2 5.4.B.2.a
For a parking ticket or traffic violation, the Merchant must provide documentation from the appropriate civil authority, including the license number of the rental vehicle, time and location of the violation, statute violated, and amount of the penalty in local currency. For rental car damage, the Merchant must provide all of the following:
Payment Acceptance
5-16
5.4.B.2.b
Copy of the rental agreement Estimate of the cost of the damages from an organization that can legally provide repairs in
the Car Rental Companys country Civil authoritys accident report (if applicable) Documentation showing the Cardholders consent to pay for damages with his Visa Card Any other pertinent documentation available to demonstrate Cardholder liability Copy of the Merchants insurance policy, if the Car Rental Company requires that the Cardholder pay an insurance deductible for damages. In lieu of the Merchants insurance policy, the Car Rental Company may provide a copy of the car rental agreement showing the Cardholders consent to be responsible for the insurance deductible as indicated by his signature or initials. The Cardholders signature must be in proximity to the disclosure.
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5.4.B.2.c
An Issuer may file for Compliance if a Car Rental Company fails to support the charges for disputes involving the validity of delayed or amended charges for damage to rental vehicles or for traffic violations.
5.4.C
5.4.C.1
Recurring Transactions
A Recurring Services Merchant must:
Obtain Cardholder permission to periodically charge for recurring services, in a format

including, but not limited to: - E-mail or other electronic record - Hard-copy correspondence Retain this permission for the duration of the recurring services and provide it upon Issuer request Provide a simple and easily accessible online cancellation procedure if the Cardholder request for goods or services was initially accepted online
5.4.C.2
Prohibitions
A Recurring Services Merchant must not:
Include partial payment for goods or services purchased in a single Transaction Include additional finance charges on a Recurring Transaction Complete a Recurring Transaction if it receives a Decline Response or a cancellation notice
from the Cardholder Request or use the Account Number for any purpose other than as payment for goods and services
5.4.D
5.4.D.1
Credit Refunds
Restrictions
A Merchant must provide a credit refund in connection with a Transaction by a Credit Transaction Receipt, not by cash or check. The only exceptions are:
Airlines, if required by law or applicable tariff Merchants using a Visa Horizon Merchant Card
A Merchant may, at its discretion, prepare a Credit Transaction Receipt when a valid Transaction Receipt was previously processed and the Cardholder either cancelled the Transaction later or returned the goods. The Merchant then must:
Prepare a credit that includes the Credit Transaction Receipt date and identifies the original
Transaction
Deliver a completed Credit Transaction Receipt to the Cardholder Deposit the Credit Transaction Receipt within 14 calendar days of the date that the credit
is issued
5.4.D.3 5.4.D.3.a
Transaction Receipt Reversal or Adjustment
A Merchant must process a Reversal or an Adjustment if it processed a Transaction Receipt in error.
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Payment Acceptance
5.4.D.2
Credit Transaction Receipt
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Payment Acceptance
5.4.D.3.b
The debit must be reversed using a Reversal Transaction code or an Adjustment message. (See BASE II Record Requirements (Exhibit 2L)) for information on Transaction codes and the VisaNet Manuals for information on Single Message System message types.) An Acquirer may only use BASE II Transaction code 26, Reversal-Credit, to correct an inadvertent processing error. An Acquirer must process a credit reversal using BASE II Transaction code 26 or a debit Adjustment using Single Message System message type 0220 within 30 calendar days of the Processing Date of the original credit Transaction.
Special Credit Refund Requirements for Timeshare Merchants
5.4.D.3.c
5.4.D.3.d
5.4.D.4
A Timeshare Merchant must provide a full credit refund when both the:
Transaction Receipt was processed Cardholder canceled the Transaction within 10 calendar days of the Transaction Date
5.4.D.5
Returned Merchandise and Adjustments
A Merchant may limit its acceptance of returned merchandise or establish a policy to make price adjustments if the Merchant both:
Makes proper disclosure, as specified in Section 5.3.B.7 Delivers the purchased goods to the Cardholder at the time of the Transaction
5.4.E
5.4.E.1
Transaction Receipt Delivery to Cardholder

Transaction Receipts
A Merchant must provide a completed copy of the Transaction Receipt to the Cardholder at the time that the purchased goods are delivered or services are performed.
5.4.E.2 5.4.E.2.a
Electronic Commerce Transactions
As specified in Section 5.4.E.1, a Merchant must provide a completed copy of the Transaction Receipt to the Cardholder at the time the purchased goods are delivered or services performed. An Electronic Commerce Merchant may deliver the Transaction Receipt in either of the following formats:
5.4.E.2.b
Electronic (e.g., e-mail or fax) Paper (e.g., hand-written or terminal-generated)

5.4.E.3
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5-18
Amended Transaction Receipts
A Hotel, Car Rental Company, or Cruise Line must send the Cardholder a copy of any amended or additional charges added to a Transaction Receipt, as specified in Section 5.3.B.
5.4.F
Transaction Receipt Deposit

This section specifies Merchant and Internet Payment Service Provider (IPSP) requirements for depositing Transaction Receipts. Data requirements for Transaction Receipt Deposits and processing appear in BASE II Record Requirements (Exhibit 2L).
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5.4.F.1 5.4.F.1.a
Deposit Restrictions
A Merchant must not deposit Transaction Receipts resulting from any Transaction involving a Card between a Cardholder and another entity. A Merchant must deposit only Transaction Receipts that directly result from Cardholder Transactions with that Merchant. An IPSP may deposit Transaction Receipts on behalf of a Sponsored Merchant. A Merchant or IPSP must not deposit a Transaction Receipt until one of the following occurs:
5.4.F.1.b 5.4.F.1.c
The Transaction is completed The goods or services are shipped or provided, except as specified in Section 5.4.F.1.d The purchased service is performed The Cardholders consent is obtained for a Recurring Transaction
5.4.F.1.d
A Merchant or IPSP may deposit a Transaction Receipt before shipping or providing the goods or services only if the Cardholder has agreed to either:
A Delayed Delivery Transaction, as specified in Section 5.5.J An Advance Deposit Transaction, as specified in Section 5.5.M
5.4.F.1.e
A Merchant with multiple Merchant Outlets must deliver Transaction Receipts so that the Acquirer can identify the location of each Transaction.
Deposit Location
5.4.F.2 5.4.F.2.a
A Merchant, except a military base or an International Airline, must deposit all Transaction Receipts in the Transaction Country. A Cruise Line may deposit on-board Transactions at various ports-of-call. The Transaction Date is the Deposit Date or date of disembarkation, if the Transactions are deposited at the end of the cruise.
Deposit Time Limits
5.4.F.2.b
5.4.F.3 5.4.F.3.a
A Merchant must deposit all Visa Transaction Receipts within 3 business days of the Transaction Date.
5.4.F.3.c
An Acquirer may allow a Merchant with multiple Merchant Outlets within the same country that centrally accumulates Visa Transaction Receipts up to 21 calendar days to deposit them. The 21 calendar-day period includes the Transaction Date and Deposit Date.
Payments to Merchants
5.4.F.4
Each Acquirer must pay or credit its Merchants or IPSPs account promptly after the Transaction Receipt Deposit. These payments must be the same as the Transaction totals, less any applicable discounts or Credit Transaction Receipt totals.
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5.4.F.3.b
A Merchant must deposit all Visa Electron Transaction Receipts within 2 business days of the Transaction Date.
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5.5
5.5.A
SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES In-Transit Service Transaction Requirements

This section specifies the requirements for completing In-Transit Service Transactions through an In-Transit Terminal for the purchase of goods or services such as:
Video games Movies Gambling services Catalog shopping

Additional requirements for completing In-Transit Service gambling Transactions are specified in Section 5.5.C.
5.5.A.1 5.5.A.1.a 5.5.A.1.b
Authorization
An Authorization is required for all In-Transit Service Transactions. An Authorization Request may occur while in transit or at the final destination, and must be within 24 hours of the Transaction Date. If Authorization data is stored for processing until arrival at the final destination, it must be encrypted and kept in a secure location with access limited to authorized personnel only. An Authorization Request must not be key-entered. The Authorization Request must include the following:
5.5.A.1.c
Full, unaltered contents of the Magnetic Stripe or Magnetic-Stripe Image on the Chip Merchant Category Code most appropriate for the Transaction type
5.5.A.1.d
An Authorization Request for services such as in-transit movies or video games may be for an hourly rate, unit rate, or accumulated amount. An Authorization Request for in-transit catalog or direct marketing purchases must be for the total amount of all purchases made by a single Cardholder in a single Transaction. Fees for shipping and handling may be included in the Authorization amount provided they are disclosed to the Cardholder at the time of the Transaction. Merchandise must be shipped within 7 calendar days of the Authorization date. Multiple In-Transit Service Transactions are permitted if authorized and cleared individually. Authorization Requests occurring at an In-Transit Terminal representing multiple Merchants must be processed separately by each Merchant.
Transaction Date
5.5.A.1.e
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5.5.A.1.f
5.5.A.2
The Transaction Date for an In-Transit Service Transaction is either:
Date the transport vehicle reaches its final destination Date merchandise is shipped
5.5.A.3 5.5.A.3.a
Transaction Receipt Delivery
An In-Transit Service Merchant must provide the Cardholder with a completed Transaction Receipt, as specified in Section 5.3.A, either while in transit or through the mail.
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5.5.A.3.b
If sent by mail, the Cardholder name and address must be captured by the In-Transit Terminal and included on the Transaction Receipt.
In-Transit Terminal Requirements
5.5.A.4 5.5.A.4.a
An In-Transit Terminal must display the following information on the introductory screen:
Merchant name Merchant location Terms and conditions, such as:

- Refund policy - Return policy - Cancellation policy
5.5.A.4.b
Prior to initiating a Transaction, the In-Transit Terminal must allow the Cardholder to either:
Accept the terms and conditions Cancel the Transaction

5.5.B
5.5.B.1 5.5.B.1.a
Online Gambling Transactions

Special Requirements
In addition to the requirements specified in Section 5.2.E.9.h, a Transaction completed by a Member, Merchant, Online Gambling Merchant, IPSP or Sponsored Merchant that processes , Online Gambling Transactions must be identified with both:
Merchant Category Code 7995 even when gambling services are not the Merchants primary
business
The Quasi-Cash/Online Gambling Transaction indicator in the Authorization Request and

Clearing Record
5.5.B.1.b
If a Member, Merchant, or Sponsored Merchant is unable to distinguish an Online Gambling Transaction from other Transactions, it must both:
Identify all Transactions as Online Gambling Transactions Inform the Cardholder that Transactions may be identified on the billing statement as
gambling Transactions
Identify all Transactions from that Sponsored Merchant as Online Gambling Transactions Inform the Cardholder that Transactions from that Sponsored Merchant may be identified on
the billing statement as gambling Transactions
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Payment Acceptance
5.5.B.1.c
If an IPSP cannot distinguish an Online Gambling Transaction from other Transactions for a specific Sponsored Merchant, it must both:
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5.5.B.1.d
If a funds transfer to an individual is to be used for an Online Gambling Transaction, an Acquirer must both:
Identify the Transaction as an Online Gambling Transaction Ensure that adequate processes are in place that will identify and eliminate abuse by an
individual or Online Gambling Merchant that attempts to circumvent proper Transaction identification If Visa determines that an individual is facilitating Online Gambling Transactions through funds transfers, Visa may impose these requirements on the funds transfer Merchant for any future funds transfers to that individual.
5.5.B.1.e
An Acquirer is subject to the fines specified in Section 1.5.D.4 if it fails to comply with Section 5.5.B.1.a. An Online Gambling Merchant must not deposit a credit Transaction to disburse winnings to Cardholders.
Special Website Requirements
5.5.B.1.f
5.5.B.2
In addition to the Website requirements specified in Section 5.2.A.2, a Website for an Online Gambling Merchant must contain all of the following information:
The statement Internet Gambling may be illegal in the jurisdiction in which you are located;
if so, you are not authorized to use your payment card to complete this transaction.
A statement of the Cardholders responsibility to know the laws concerning online gambling
in his country of domicile A statement prohibiting the participation of minors A complete description of all of the following: - Rules of play - Cancellation policies - Pay-out policies A statement recommending that a Cardholder retain a copy of Transaction records and Merchant policies and rules An Acquirer numeric identifier, as specified in the Visa Acquirer Risk Management Guide
5.5.C
In-Transit Service Gambling

This section specifies requirements for Transactions involving In-Transit Service gambling.
Transaction Restrictions
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5.5.C.1
In-Transit Service gambling activities are intended for recreational purposes only and are permitted with the restrictions specified in this section.
5.5.C.1.a
An Acquirer must ensure that its In-Transit Service Gambling Merchant has the ability to prevent the In-Transit Terminal from accepting a service request on any BIN blocked by an Issuer. In addition to the requirements specified in Section 5.5.A, an In-Transit Terminal providing gambling services must:
5.5.C.1.b
Verify that the BIN has not been blocked by the Issuer Display the following information on the introductory screen:
- Rules of play - Odds of winning - Pay-out ratios
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5.5.C.1.c
Minimum pay-out ratios must be established within the In-Transit Service Gambling Merchants Visa Region. Visa recommends that pay-out ratios equal at least 75% of the amount wagered (e.g., each In-Transit Terminal returns on average US $75 or local currency equivalent for every US $100 or local currency equivalent wagered). An In-Transit Service Terminal providing gambling service must not permit either:
5.5.C.1.d
Losses exceeding US $350, or local currency equivalent, per excursion Winnings exceeding US $3,500, or local currency equivalent, per excursion
5.5.C.1.e
During a single trip on the same craft, a Cardholder may wager up to the total Transaction amount permitted.
Authorizations
5.5.C.2 5.5.C.2.a
An Authorization Request at an In-Transit Terminal providing gambling services must be for the total amount agreed to by the Cardholder. An Authorization Request processed upon arrival at the final destination, as specified in Section 5.5.A.2, must not be more than the total amount of the loss. If losses are less than the amount authorized, an Authorization reversal must be submitted for the difference.
Cardholder Credit
5.5.C.2.b
5.5.C.2.c
5.5.C.3
Gambling winnings that are due to a Cardholder must be processed as a credit to the Account Number used in the initial Transaction. Gambling winnings must not be dispensed in the form of cash, check, or other payment method.
5.5.D
Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants
A Merchant Outlet location for an Electronic Commerce or Mail/Phone Order Merchant is the country where all the following occur:
In the absence of a Permanent Establishment, the Merchant Outlet of a Merchant that provides only digital goods is deemed to be located in the country where the principals of the company work.
5.5.D.1
Disclosure of Merchant Outlet Country
An Electronic Commerce or Mail/Phone Order Merchant must disclose the Merchant Outlet country at the time of presenting payment options to the Cardholder.
5.
A post office box or mail-forwarding address does not meet this requirement.
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Payment Acceptance
There is a Permanent Establishment through which Transactions are completed The Merchant holds a valid business license for the Merchant Outlet The Merchant has a local address for correspondence and judicial process5 The Merchant Outlet pays taxes relating to the sales activity
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5.5.D.2 5.5.D.2.a
Determination of Merchant Outlet
Visa may determine the country of a Merchant Outlet and an Acquirers ability to contract with it, based on both:
An evaluation of the Merchants business structure Any other available information

5.5.D.2.b
The decision by Visa of the Merchant Outlet country is final.
5.5.E
5.5.E.1 5.5.E.1.a
Internet Payment Service Providers

General Requirements for Internet Payment Service Providers
An Internet Payment Service Provider (IPSP) must:
Not contract with another IPSP Display the appropriate Visa-Owned Marks, as specified in the Visa International Operating
Regulations, to indicate which Cards are accepted for payment on its Sponsored Merchants Websites Report Sponsored Merchant and Transaction Information to its Acquirer and, upon request, to Visa Use the appropriate Merchant Category Code or other required indicators to identify Merchant or Transaction type Include the requirements specified in Chapter 5, "Payment Acceptance," in its contracts with its Sponsored Merchants Ensure that its Sponsored Merchants comply with the requirements specified in Chapter 5, "Payment Acceptance" Immediately terminate a Sponsored Merchant if required by the Acquirer or Visa Ensure that a terminated Merchant is not permitted to be a Sponsored Merchant
5.5.E.1.b
An IPSP may contract and process Transactions with multiple Acquirers. However, an Acquirer must only accept and submit Transactions into Interchange from Sponsored Merchants within that Acquirers jurisdiction.
Internet Payment Service Provider and Sponsored Merchant Name
5.5.E.2 5.5.E.2.a
The IPSP name may appear alone on the Transaction Receipt and billing statement only if both the:
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Cardholder accesses the IPSP Website directly IPSP name is visible to the Cardholder during the selection, order, and payment processes
5.5.E.2.b
If the IPSP name appears alone, as specified in Section 5.5.E.2.a, Visa may require that the Sponsored Merchant name be transmitted in the Clearing Record if the IPSP (or some or all of its Sponsored Merchants) causes undue economic hardship to the Visa system, including, but not limited to:
Qualifying for the Global Merchant Chargeback Monitoring Program Generating excessive Copy Requests
5.5.E.2.c
The IPSP name (or an abbreviation of the IPSP name) may appear in conjunction with the Sponsored Merchant name.
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5.5.E.3
Internet Payment Service Provider Customer Support
An IPSP:
Must provide customer service through its Website if the Cardholder accesses the IPSP
Website directly
May provide customer service either:

- Directly - Through its Sponsored Merchants
5.5.E.4
Internet Payment Service Provider Liability
An IPSP:
Is liable for all acts, omissions, Cardholder disputes, and other Cardholder customer
service-related issues caused by its Sponsored Merchants
Is financially liable for each Transaction Must not transfer or attempt to transfer its financial liability by asking or requiring a
Cardholder to waive his dispute rights
5.5.F
5.5.F.1
Installment Transactions
A Merchant may offer Cardholders an Installment Transaction option under the following conditions.
5.5.F.1.a
A Merchant that offers Installment Transactions must:
Disclose in writing, electronically, or other method, to the Cardholder the terms of the
Installment Transaction, including: - All costs associated with the purchase of the goods or services - Transaction Currency agreed to by the Cardholder - That Transaction amounts may vary due to Currency Conversion Rate fluctuations Not submit an Installment Transaction Receipt to its Acquirer at intervals of less than 7 calendar days Not submit an initial Installment Transaction Receipt to its Acquirer until the merchandise has been shipped, unless the Merchant requires a down payment or deposit for custom order goods Authorize the initial and all subsequent Transactions (Zero Floor Limit applies)
5.5.F.1.b
Except as specified in the Visa International By-Laws and Regional Board Delegations, Article IX, Visa assumes no liability for Installment Transactions processed more than 30 calendar days from the Authorization date.
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5.5.G
Load Transactions and Buy-a-Card Transactions

A Load Transaction or Buy-a-Card Transaction completed through the use of a Visa Card must be processed as specified in Table 5-3. Table 5-3 Load Transaction or Buy-a-Card Transaction Processing Requirements
BASE II Transaction Code
07 (Electronic Cash Withdrawal)
Transaction Type and Environment

Load Transaction ATM or Load Device Load Transaction Face-to-Face at Financial Institution or Retail Merchant Outlet Buy-a-Card Transaction Face-to-Face at Financial Institution or Retail Merchant Outlet Buy-a-Card Transaction Card Dispensing Machine (Effective through 31 December 2004) Buy-a-Card Transaction Card Dispensing Machine (Effective 1 January 2005)
05 (Purchase)
05 (Purchase)
5.5.H
Account Funding Transactions

An Account Funding Transaction must:
Be processed through VisaNet as a purchase Transaction If authorized, include the Account Funding Transaction indicator in the Authorization and
Clearing Record Be cleared for the same amount approved in the Authorization
5.5.I
5.5.I.1 5.5.I.1.a
Quasi-Cash Transactions
General
Payment Acceptance
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A Quasi-Cash Transaction represents the sale of items directly convertible to cash, including, but not limited to:
Casino gaming chips Money orders Deposits Wire Transfer money orders Travelers cheques (if not processed as a Cash Disbursement) Visa TravelMoney Cards (if not processed as a Cash Disbursement) Foreign Currency (if not processed as a Cash Disbursement)
5.5.I.1.b
A Merchant must process a sale of travelers cheques, Visa TravelMoney Cards, or Foreign Currency as a Quasi-Cash Transaction if it is not processed as a Cash Disbursement. A Quasi-Cash Transaction must be processed through VisaNet as a purchase.
5.5.I.1.c
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5.5.I.2
Validation of Cardholder Identity
A Merchant must validate the Cardholders identity, as specified in Table 5-1.

5.5.I.3
Wire Transfer Money Order Merchants
A Wire Transfer money order Merchant may disburse checks or money orders. If it does so, the Merchant must both:
Advise the Cardholder that the Merchant accepting the Card is the wire transfer company,
not the payee. The check or money order must be payable to the party cashing the check or money order. Disclose any fee to the Cardholder and include it on the Transaction Receipt
5.5.I.4
Travelers Cheque Merchants
A Merchant must process a sale of travelers cheques through VisaNet as a Cash Disbursement, a Quasi-Cash Transaction, or Foreign Currency.
5.5.J
5.5.J.1 5.5.J.1.a
Delayed Delivery Transactions

Authorization
A Merchant completing a Delayed Delivery Transaction must obtain an Authorization if the cumulative total of both Transaction Receipts exceeds the Floor Limit. The Merchant must obtain Authorization for each Transaction Receipt on each Transaction Date. The Transaction Date for goods and services not shipped within 30 calendar days of the order is the shipment date.
Transaction Receipt Deposits
5.5.J.1.b
5.5.J.2 5.5.J.2.a
The Merchant must write the word Deposit or Balance on the appropriate Transaction Receipt. The Merchant may deposit the Transaction Receipt for the delayed delivery deposit before delivery of the goods or services. The Merchant must not deposit the Transaction Receipt for the balance before delivery of the goods or services. The Merchant may retain the deposit if all of the following conditions apply:
5.5.J.2.b
5.5.J.2.c
5.5.J.2.d
Merchant received a Decline Response for the balance Balance was not paid by other means Transaction Receipt states that the deposit is non-refundable
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5.5.K
5.5.K.1
Visa Horizon Transactions

Visa Horizon Transaction General Requirements
A Merchant that accepts Visa Horizon Cards must both:
Process a Transaction using a Chip-Reading Device, as specified in both the:

- Visa Horizon Member Implementation Guide - Visa Horizon Issuer/Acquirer System Specification manual
Allow Cardholder PIN entry

5.5.K.2 5.5.K.2.a
Visa Horizon Transaction Processing Requirements
A Transaction initiated by a Visa Horizon Card at a Chip-Reading Device using a Visa Horizon Merchant Card must be processed as specified in both the:
Visa Horizon Member Implementation Guide Visa Horizon Issuer/Acquirer System Specification manual
5.5.K.2.b
A Visa Horizon Card must only be used for a single-currency Transaction.
5.5.L
5.5.L.1 5.5.L.1.a
Hotel Reservation Service

A Hotel must participate in the Hotel Reservation Service if it accepts Visa Cards to guarantee Hotel reservations. An Acquirer must incorporate these requirements into all Merchant Agreements.
Billing Information
5.5.L.1.b 5.5.L.2
The Hotel must obtain the Cardholder name, Account Number, and Card expiration date.
5.5.L.3 5.5.L.3.a
Accommodation Information
The Hotel must quote the reserved accommodation rate and the exact name and physical address of the establishment. The Hotel must inform the Cardholder that one nights lodging will be billed if the Cardholder has not either:
5.5.L.3.b
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Registered by check-out time the day following the scheduled arrival date Properly canceled the reservation, as specified in Section 5.5.L.5
5.5.L.4 5.5.L.4.a
Reservation Confirmation
The Hotel must provide a confirmation code and advise the Cardholder to retain it in case of dispute.
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5.5.L.4.b
The Hotel must provide this information verbally and, if requested, must provide to the Cardholder a written confirmation with the following information:
Cardholder name, Account Number, and Card expiration date Confirmation code Exact physical address of the establishment Hotel Reservation Service provisions relating to the Cardholders obligations Any other reservation details
5.5.L.5 5.5.L.5.a 5.5.L.5.b
Cancellation Period
The Hotel must accept all cancellations prior to the specified time. The Hotel must not require cancellation notification more than 72 hours prior to the scheduled arrival date. If the Cardholder makes the reservation within 72 hours of the scheduled arrival date, the cancellation deadline must be no earlier than 6:00 p.m. Merchant Outlet time on the arrival date or date guaranteed. If a Hotel requires that a Cardholder cancel before 6:00 p.m. Merchant Outlet time on the date guaranteed, the Hotel must mail the cancellation policy, including the date and time that cancellation privileges expire, to the Cardholder.
Cancellation Confirmation
5.5.L.5.c
5.5.L.5.d
5.5.L.6 5.5.L.6.a
The Hotel must provide a cancellation code (if the reservation is properly cancelled) and advise the Cardholder to retain it in case of dispute. If requested by the Cardholder, the Hotel must mail a confirmation of cancellation. The confirmation must include the following:
5.5.L.6.b
Cardholder name, Account Number, and Card expiration date Cancellation code Any other cancellation details
5.5.L.7 5.5.L.7.a
Unclaimed Accommodations
5.5.L.7.b
The Hotel may then complete a Transaction Receipt that must contain the following:
Amount of one nights lodging plus applicable tax Cardholder name, Account Number, and Card expiration date The words No-Show on the signature line of the Transaction Receipt
5.5.L.7.c
The Hotel must follow normal Authorization and Deposit procedures for Hotels, as specified in Section 5.2.E and Section 5.4.F.
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Payment Acceptance
If the Cardholder has not claimed or cancelled the Hotel Reservation Service accommodations by the specified time, the Hotel must hold the rooms available according to the reservation until check-out time the following day.
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5.5.L.8
Unavailable Accommodations
If the Hotel Reservation Service-guaranteed accommodations are unavailable, the Hotel must provide the Cardholder with the following services at no charge:
Comparable accommodations for one night at another establishment If requested, a 3-minute telephone call and message forwarding to the alternate
establishment
Transportation to the alternate establishment

5.5.M
5.5.M.1
Advance Deposit Service

A Hotel or Cruise Line participating in the Advance Deposit Service must both:
Accept all Visa Cards or Visa Electron Cards for an advance deposit if the Cardholder agrees
to the service
Hold a valid Advance Deposit Service contract with an Acquirer

5.5.M.2 5.5.M.2.a
Billing Information
The Merchant must obtain the following information from the Cardholder:
Cardholder name, Account Number, and expiration date as displayed on the Visa Card or
Visa Electron Card
Telephone number and mailing address Scheduled date of arrival for a Hotel, or embarkation for a Cruise Line Intended length of stay or voyage
5.5.M.2.b
The Merchant must determine the Advance Deposit Transaction amount, not to exceed the following:
For lodging accommodations, the cost of the intended length of stay (not to exceed 14
nights lodging) Cost of the cruise
5.5.M.2.c 5.5.M.3
The deposit amount must be applied to the total obligation.

Reservation Information
The Merchant must inform the Cardholder of the following, as applicable:
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Reserved accommodation rate and the Transaction amount Exact Merchant name and location Name of the cruise ship and point of embarkation Merchants intention to hold the accommodation for the number of nights paid for Merchant cancellation policy
5.5.M.4 5.5.M.4.a
The Merchant must provide both:
A confirmation code, and advise the Cardholder to retain it Advance deposit requirements, cancellation policy requirements, and the actual date and
time that the cancellation privileges expire
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5.5.M.4.b
The Merchant must advise the Cardholder that it will both:
Hold the accommodations according to the reservation Provide written confirmation of a Cardholder reservation change if requested
5.5.M.4.c
The Merchant must also advise the Cardholder that it will retain part or all of the Advance Deposit Transaction amount if the Cardholder has not:
Registered by check-out time the day following the specified last night of lodging for a Hotel
(the Cardholder will lose the unused amount of the reservation)
Checked in by embarkation time for a Cruise Line Canceled the reservation within the time limit specified by the Merchant
5.5.M.4.d
Under the Advance Deposit Service, a Cardholder may forfeit the advance deposit. However, the Merchant must not charge the Cardholder for a No-Show Transaction.
Transaction Receipt Completion
5.5.M.5
The Merchant must complete a Transaction Receipt with the following information:
Advance deposit amount Cardholder name and Account Number Cardholder telephone number and mailing address The words Advance Deposit on the Transaction Receipt signature line Confirmation code Scheduled check-in or embarkation date Date and time that cancellation privileges (if any) expire without deposit forfeiture for
unused accommodations
5.5.M.6 5.5.M.6.a
Transaction Receipt Authorization and Deposit
The Merchant must obtain Authorization following normal requirements for Hotels and Cruise Lines, as specified in Section 5.2.E. If it receives a Decline Response, the Merchant must notify the Cardholder and must not deposit the Transaction Receipt. If the Transaction is authorized, the Merchant must follow normal Deposit requirements for Hotels and Cruise Lines, as specified in Section 5.4.F.
Transaction Receipt Delivery to Cardholder
5.5.M.6.b
5.5.M.7
5.5.M.8
Cancellation Period
The Merchant must accept all Cardholder cancellations within the time limits specified by the Merchant.
5.5.M.9 5.5.M.9.a
The Merchant must provide a cancellation code and advise the Cardholder to retain it in case of dispute.
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Payment Acceptance
The Merchant must mail the Transaction Receipt copy and cancellation policy to the Cardholder within 3 business days of the Transaction Date.
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5.5.M.9.b
The Merchant must complete a Credit Transaction Receipt, including all of the following:
Transaction amount Cardholder name, Account Number, and expiration date as displayed on the Visa Card or
Visa Electron Card
Cardholder mailing address Cancellation code The words Advance Deposit on the Transaction Receipt signature line
5.5.M.9.c
Within 3 business days of the Transaction Date, the Merchant must both:
Deposit the Credit Transaction Receipt Mail the Cardholders copy to the Cardholder
5.5.M.10
Unavailable Hotel Accommodations
If the reserved accommodations are unavailable, the Merchant must provide to the Cardholder the following services without charge:
Credit refund for the entire Transaction amount. The Merchant must provide the Credit
Transaction Receipt copy to the Cardholder. Comparable accommodations at an alternate establishment for the number of nights specified in the reservation (not to exceed 14 nights) or until the reserved accommodations become available at the original establishment If requested, two 3-minute telephone calls and message forwarding to the alternate establishment Transportation to the alternate establishments location and return to the original establishment. If requested, the Merchant must provide daily transportation to and from the alternate establishment.
5.5.M.11 5.5.M.11.a
Unavailable Cruise Line Accommodations
If the reserved accommodations are unavailable, and no comparable accommodations are available on the ship, the Merchant must offer the Cardholder a comparable cruise of similar itinerary and embarkation date at no additional cost to the Cardholder. If the Cardholder accepts the alternate accommodations, the Merchant must provide either of the following without charge:
5.5.M.11.b
An additional nights accommodation Airfare to a different port city

5.5.M.11.c
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If the Cardholder declines the alternate accommodations, the Merchant must provide a credit refund for the entire Advance Deposit Transaction amount. In addition, the Merchant must provide the Cardholder all of the following without charge:
5.5.M.11.d
One nights Hotel accommodation, if the Cardholder requests it Transportation to the Hotel and airport Airline transportation to the airport nearest the Cardholders residence Reasonable out-of-pocket expenses incurred by the Cardholder
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5.5.N
5.5.N.1
Priority Check-out Service

A Hotel or Cruise Line participating in the Priority Check-out Service must both:
Hold a valid Priority Check-out Service contract with an Acquirer Accept all Cards when a Cardholder requests the Priority Check-out Service
5.5.N.2
Transaction Receipt and Priority Check-out Agreement Completion
The Merchant must:
Ask the Cardholder to complete, sign, and return a Priority Check-out Agreement that must
contain the information specified in Manual Transaction Receipt (Exhibit 7J). The Cardholder must include the mailing address to receive a copy of the Hotel bill. Complete a Transaction Receipt, including the total obligation amount and the words Priority Check-out on the signature line of the Transaction Receipt Review the completed Priority Check-out Agreement and ensure that the Account Number matches the Account Number on the Transaction Receipt, if applicable
5.5.N.3
Authorization and Deposit
The Merchant must comply with normal Authorization and Deposit requirements for Hotels or Cruise Lines, as specified in Section 5.2.E and Section 5.4.F.
5.5.N.4
Transaction Receipt Delivery
At Cardholder request, the Merchant must provide a Transaction Receipt copy, the itemized bill, and the signed Priority Check-out Agreement either:
Onsite By mail within 3 business days of the Cardholders departure

5.5.N.5
Document Retention
The Merchant must retain the itemized bill and signed Priority Check-out Agreement for a minimum of 6 months after the Transaction Date.
5.5.O
Cruise Line On-Board Casinos

On-board gambling charges, such as the purchase of gaming chips, must be distinct from other cruise charges. They must be:
- MCC 7995 - The Quasi-Cash/Online Gambling Transaction indicator
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Payment Acceptance
Authorized Processed with both:
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5.5.P
Hotel or Cruise Line Cash Disbursements

A Hotel or Cruise Line may make Cash Disbursements on a Visa Gold/Premier Card to a registered Cardholder if all the following conditions apply:
Cardholder indicates at registration the intent to pay for the Hotels services with a Visa Card Before disbursement, the Merchant reviews positive identification (such as a passport or
drivers license) and, if permitted under applicable law, records type and number on the Transaction Receipt Merchant completes a Cash Disbursement Transaction Receipt and writes on the front of the Transaction Receipt both the Cardholders positive identification and the 4 digits printed below the Account Number on a Visa Card Merchant does not disburse more than US $250, or local currency equivalent, during the Cardholders stay or voyage Merchant must not include any additional fees, excluding taxes or charges imposed by law, to the Transaction amount
5.5.Q
Cash-Back Services
At the option of a Visa Region, a Visa or Visa Electron Merchant may provide Cash-Back to Visa or Visa Electron Cardholders for Domestic Transactions only, as follows:
The Merchant must both:

- Provide Cash-Back only in conjunction with a purchase - Authorize and complete this Transaction as a purchase and uniquely identify the Cash-Back portion of the Transaction amount The Merchant may accept the Cardholders PIN rather than a signature
5.5.R
5.5.R.1
Specialized Vehicle Reservation Service

This section governs Transactions involving a Car Rental Company in the U.S.A. Region that accepts Visa Cards or Visa Electron Cards to guarantee reservations for Specialized Vehicles.
5.5.R.1.a
An Acquirer must incorporate these requirements into all Merchant Agreements for Car Rental Companies participating in this service. A participating Car Rental Company must accept all Visa Cards or Visa Electron Cards for reservations under the Specialized Vehicle Reservation Service.
Billing Information
5.5.R.1.b
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5.5.R.2
The Car Rental Company must obtain the Cardholder name, Account Number, and expiration date as displayed on the Visa Card or Visa Electron Card.
5.5.R.3 5.5.R.3.a
Reservation Information
The Car Rental Company must inform the Cardholder that the reserved Specialized Vehicle will be held until the end of the guaranteed rental period unless cancelled within the required time, as specified in Section 5.5.R.5. The Car Rental Company must advise the Cardholder that a no-show fee (not to exceed 2 days rental) may be billed if the Cardholder has neither:
5.5.R.3.b
Rented the Specialized Vehicle by the end of the guarantee period Properly cancelled the reservation, as required in Section 5.5.R.5
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5.5.R.4 5.5.R.4.a
For a reservation made with at least 72 hours notice, the Car Rental Company must send the Cardholder a written confirmation containing the following information:
Cardholder name, Account Number, and expiration date as displayed on the Visa Card or
Visa Electron Card
Name and exact street address of the Merchant Outlet Confirmation code Rate Cardholder obligations Cancellation and any other service details
5.5.R.4.b
For reservations made with less than 72 hours notice, the Car Rental Company must mail a confirmation only on Cardholder request.
Cancellation Period
5.5.R.5 5.5.R.5.a 5.5.R.5.b
The Car Rental Company must accept all cancellation requests if made by the specified time. The Car Rental Company must not require more than 72 hours cancellation notification prior to the scheduled rental date. If the Cardholder makes the reservation within 72 hours of the scheduled arrival date, the cancellation deadline must be 12 hours prior to the scheduled rental time on the scheduled pick-up date.
5.5.R.5.c
5.5.R.6 5.5.R.6.a
The Car Rental Company must provide a cancellation code and advise the Cardholder to retain it in case of dispute. If requested, the Car Rental Company must provide the Cardholder with a written confirmation that contains the following information:
5.5.R.6.b
5.5.R.7 5.5.R.7.a
Unclaimed Specialized Vehicles
The Car Rental Company must hold the Specialized Vehicle according to the reservation if the Cardholder has not claimed or properly canceled the reservation by the specified time. The Car Rental Company may then prepare a Transaction Receipt including all of the following:
5.5.R.7.b
No-Show Transaction fee plus tax, as applicable Cardholder name, Account Number, and Card expiration date as provided by the Cardholder Words No-Show on the signature line of the Transaction Receipt
5.5.R.7.c
The Car Rental Company must follow normal Authorization and Deposit requirements for a Car Rental Company, as specified in Section 5.2.E.5 and Section 5.4.F.
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Payment Acceptance
Cardholder name, Account Number, and Card expiration date Cancellation code Cancellation details
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5.5.R.8
Unavailable Specialized Vehicles
If the Specialized Vehicle is unavailable, the Car Rental Company must provide the following services at no charge to the Cardholder:
Comparable vehicle at another car rental establishment for the reservation period Transportation to the alternate car rental establishment
5.5.S
5.5.S.1 5.5.S.1.a
Cheque Acceptance
General
Each Member must accept and encash all Cheques denominated in currencies usually exchanged in the local market. A Members encashment policy must be as favorable for Cheques as for other cheque brands. Visa guarantees reimbursement for the Cheque amount if the Member complies with Section 5.5.S.2.
Encashment Procedure
5.5.S.1.b 5.5.S.1.c
5.5.S.2 5.5.S.2.a
When encashing a Cheque, a Member must both:
Witness the customer countersigning the Cheque in the lower left signature area Compare the countersignature with the signature appearing in the upper right signature area.
If the signatures appear similar, the Member may accept the Cheque.
5.5.S.2.b
If the Member is uncertain as to the similarity of the signatures, it may request that the customer sign the Cheque on the back and provide identification. If the Member is satisfied with the identification comparison, it may accept the Cheque.
Encashment Limitations
5.5.S.3
If the Cheque has already been countersigned, or if the presenter is not the original purchaser of the Cheque, the Member must only accept the Cheque if the presenter is a known customer, and full recourse is available.
5.6
5.6.A
5.6.A.1
RISK MANAGEMENT Card Recovery

Recovered Card Procedures
Payment Acceptance
5-36
A Merchant must use reasonable, peaceful means to retain all Visa Cards and Visa Electron Cards listed in the Card Recovery Bulletin.
5.6.A.2
Reasons
A Merchant should not complete a Transaction and should attempt to recover the Visa Card or Visa Electron Card for any of the following reasons:
Account Number appears on a Card Recovery Bulletin Acquirer requests its retention 4 digits printed below the embossed or printed Account Number do not match the first 4
digits of the embossed or printed Account Number
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5.6.A.3
Notification
The Merchant must notify its Acquirer that it has recovered the Card and ask for further instructions.
5.6.A.4
The Merchant is paid a reward for each Card recovered, as specified in Section 2.2.D.4.
5.6.B
5.6.B.1
Merchant Monitoring Programs

General
Visa monitors Merchant activity, as specified in Chapter 2, "Risk Management" and Chapter 4, "Acquirer Requirements & Information." These programs include:
Global Merchant Chargeback Monitoring Program High-Risk Electronic Commerce Merchant Monitoring Standards High-Risk Merchant Designation High-Risk Telemarketing Merchant Monitoring Standards Merchant Activity Monitoring Standards Online Gambling Transaction Audit Program Online Gambling Credit Compliance Program 6
5.6.B.2
Merchant Compliance
Visa may contact a Merchant Outlet directly and conduct an onsite investigation of the Merchant Outlet at any time.
6.
Effective 1 January 2004.
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Payment Acceptance
Payment Acceptance
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Chapter 6 Summary
Payment Services
INTRODUCTION GENERAL REQUIREMENTS Visa Interchange Directory Update Form Submitting Initial Information Updates to the Visa Interchange Directory Form BIN Licensing and Administration Overview BIN Processing Use of VisaNet Proprietary Interest Confidentiality Non-Assignable Right Restricted Use VisaNet/American Express Systems Link VisaNet Access Point Modification BASE II Edit Package Support Single Message System General Requirements Online Financial Transactions Deferred Clearing Transactions Below-Floor Limit Transactions Reversals AUTHORIZATION, CLEARING AND SETTLEMENT Authorization Transactions General Authorization Requirements Responsibility for Losses Responsibility for Telephone, Fax, and Telex Calls Currency Conversion General Clearing Requirements Applicability Required Interchange through VisaNet Clearing Requirements through VisaNet Interchange Sent via VisaNet Access Point Interchange Tapes Sent to Visa 6-6 6-6 6-6 6-6 6-7 6-7 6-7 6-7 6-7 6-7 6-7 6-3 6-3 6-3 6-3 6-3 6-3 6-4 6-4 6-4 6-4 6-4 6-4 6-4 6-5 6-5 6-5 6-5 6-5 6-6 6-6 6-3
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Chapter 6 Summary
Payment Services
Exception for Domestic Interchange Notification of Duplicate Data: Through VisaNet Notification of Duplicate Data: Exceptions for Private Agreements Member Reversal of Duplicate Data: Through VisaNet Member Reversal of Duplicate Data: Exceptions for Private Agreements Member Reversal or Adjustment of Credit Transactions through VisaNet File Correction Service Settlement Settlement Currency Requirements Funds Transfer Requirements Funds Transfer Procedures Late Settlement Fees
6-8 6-8 6-8 6-9 6-9 6-9 6-10 6-10 6-10 6-10 6-11 6-12
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SATISFYING PAYMENT OBLIGATIONS FOR SETTLEMENT SERVICES Member Settlement Bank Visa Settlement Bank Late Settlement Fees Offset of Separate Settlement System Totals and Other Obligations Net Settlement Requirements for Members With Private Agreements Reimbursement for Domestic Interchange Transactions Financial and Collateral Obligations Offset of Settlement and Other Obligations 6-12 6-12 6-12 6-12 6-12 6-13 6-13 6-13
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Chapter 6
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6.1
INTRODUCTION
This chapter specifies requirements for payment processing, including Authorization, Clearing, and Settlement.
6.2
GENERAL REQUIREMENTS
This section specifies the general responsibilities of Members and Processors for Authorization, Clearing, and Settlement.
6.2.A
Visa Interchange Directory Update Form

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The Visa Interchange Directory Update Form (Exhibit 4F) lists information needed for Authorization, Clearing, and Settlement processing for all BINs.
6.2.A.1 6.2.A.1.a
Submitting Initial Information
Each Member or Processor assigned a BIN to use on Cards and through Interchange must submit a completed Visa Interchange Directory Update Form (Exhibit 4F) to Visa. In addition, the following Issuers must provide a Visa Interchange Directory Update Form (Exhibit 4F) for each Card BIN:
6.2.A.1.b
Visa Gold/Premier and Visa Commercial Issuers Visa Electron Card Issuers
6.2.A.2
Updates to the Visa Interchange Directory Form
If any of the required Visa Interchange Directory Update Form (Exhibit 4F) information changes, a Member must immediately submit to Visa a new form with any updates for distribution to other Members and Processors.
6.2.B
6.2.B.1
BIN Licensing and Administration

Overview
A Principal or Associate must submit a BIN License Agreement (Exhibit 4A) to Visa prior to issuing any Card bearing the requested BIN or acquiring a Merchant using the BIN, as specified in Section 6.2.B.
6.2.B.2
BIN Processing
Each Member and Processor must be capable of accepting and processing any Visa-licensed BIN for any Visa-defined purpose; it must not use 45 or 49 logic.
6.2.C
Use of VisaNet
This section governs the ownership, use, support, and modification of the VisaNet systems and services.
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6.2.C.1
Proprietary Interest
No Member will have any property or other right, claim, or interest, including any patent right, Trade Secret right, or Copyright interest, in the VisaNet systems or services, or in any systems, processes, equipment, software, or data that Visa uses with the VisaNet systems or services, excluding Member-supplied data or equipment.
6.2.C.2
Confidentiality
VisaNet consists of confidential and proprietary information belonging to Visa. Each Member must take appropriate action, by agreement or otherwise, to ensure that its employees or agents with access to VisaNet are:
Advised of the confidential and proprietary nature of these systems Prohibited from providing access to or disclosing these systems to any third party1 Prohibited from using these systems for any purpose not authorized in the Visa International
Operating Regulations
6.2.C.3
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Non-Assignable Right
A Members right to use VisaNet is not assignable and its duties are non-delegable without prior written consent from Visa. However, a Member may use a non-Member processing organization that has executed and delivered to Visa a VisaNet Letter of Agreement (Exhibit 5A)
6.2.C.4
Restricted Use
Each Member must restrict its use of the VisaNet systems and services to purposes specifically approved by Visa.
6.2.C.5
VisaNet/American Express Systems Link
With prior approval from Visa, a Member may use VisaNet for the processing of American Express transactions.
6.2.C.6
VisaNet Access Point Modification
A Member must not make or attempt to make any repair, adjustment, alteration, or modification to a VisaNet Access Point, except as expressly authorized by Visa.
6.2.C.7
BASE II Edit Package
A Member may modify or enhance the BASE II Edit Package software for its own use if it both:
Does not take any action that may endanger the rights of Visa in and to the BASE II Edit
Package software
Uses all updated versions of the BASE II Edit Package software supplied by Visa
1.
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6.2.C.8
Support
Each participating Member must provide, without cost to Visa, reasonable support requested by Visa for installing the V.I.P System or BASE II, including: .
Providing a location that meets the requirements of Visa for installing one or more VisaNet
Access Points on the Members premises Providing a sufficient number of qualified personnel that the Member will train to meet Visa specifications Maintaining V.I.P System and BASE II records, documents, and logs required by Visa and . providing them at the request of Visa Providing access to its premises and cooperating with Visa and its authorized agents in conjunction with the installation, service, repair, or inspection of the VisaNet Access Points Notifying Visa promptly of any failure of a VisaNet Access Point to operate properly on its premises or the premises of its agent or independent contractor Providing computer time and a sufficient number of qualified personnel required to ensure prompt and efficient installation and use of the V.I.P System or BASE II Edit Package . software supplied by Visa
6.2.D
6.2.D.1
Single Message System

If a Member processes Online Financial and Deferred Clearing Transactions as part of the Single Message System, it must both:
Be linked to the Single Message System either directly or through its Authorizing Processor Comply with the specifications for Authorization and Clearing specified in both the:
- Visa International Operating Regulations - VisaNet Manuals
6.2.D.2 6.2.D.2.a
Online Financial Transactions
An Online Financial Transaction Authorization Request for a Visa or Visa Electron Transaction must originate at an ATM or a Point-of-Transaction Terminal and include both the:
Entire unaltered contents of track 1 or track 2 of the Magnetic Stripe or the Magnetic-Stripe
Image on the Chip Final amount of the Transaction
6.2.D.2.b
A purchase Transaction may be key-entered either:
In a Card-Absent Environment If the Magnetic Stripe cannot be read2

6.2.D.2.c
If an Issuer approves a key-entered Visa Electron Electronic Commerce Transaction, liability and Chargeback procedures are the same as for a Visa Transaction.
Deferred Clearing Transactions
6.2.D.3
A Deferred Clearing Transaction may be processed as separate purchase Authorization and Clearing messages when the final amount of the Transaction is not known at the time of Authorization.
2.
Excludes Visa Electron Transactions
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6.2.D.4
Below-Floor Limit Transactions
An Acquirer may process a below-Floor Limit Transaction as a Single Message System Transaction when a Merchant accepts a purchase Transaction that is below the Floor Limit.
6.2.D.5
Reversals
The Acquirer must process a Reversal for an Online Financial Transaction if either the:
Acquirer, Merchant, or terminal did not receive an Authorization Response Transaction is subsequently voided or canceled 6.3
6.3.A
AUTHORIZATION, CLEARING AND SETTLEMENT Authorization Transactions

This section governs all International and Domestic Authorizations. For Domestic Authorizations, it may be superseded in whole or in part by either Private Agreements or the operating regulations of Group Members, as specified in Section 1.2.C.
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6.3.A.1 6.3.A.1.a
General Authorization Requirements
Each Member must comply with the following:
Visa International Operating Regulations, Regional Operating Regulations, and National

Operating Regulations applicable in the Transaction Country or Visa Region, regardless of how the Authorization is routed or where it is processed Auto-Telex Users Guide Required Message Content for VisaNet Financial Transactions (Exhibit 3A) Required Message Content for VisaNet Authorization Requests (Exhibit 3B) VisaNet Manuals
6.3.A.1.b
. Visa provides Authorization processing to Members using the V.I.P System and Auto-Telex system. Members must pay for Authorization processing and applicable fees and charges specified in Section 8.2.A and the applicable Regional Operating Regulations. An Acquirer must process all Authorizations for International Transactions through VisaNet.3
Responsibility for Losses
6.3.A.1.c 6.3.A.2
An Acquirer is liable for losses suffered by an Issuer on a Transaction if the Acquirer or its Merchant does any of the following:
Ignores a Decline Response and grants an Authorization Fails to check the Card Recovery Bulletin for below-Floor Limit Transactions3 Fails to obtain an Authorization for above-Floor Limit Transactions
6.3.A.3
Responsibility for Telephone, Fax, and Telex Calls
An Acquirer must pay for telephone, fax, or telex calls made to an Issuer for Authorization purposes. However, an Acquirer may record and recover these costs from the Issuer, as specified in Section 8.6.B.
3.
Not applicable to Chip-initiated, offline-authorized Transactions.
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6.3.A.4 6.3.A.4.a
Currency Conversion
An Authorization Request must be in the Transaction Currency or in US dollars. The Acquirer may convert the Authorization amount into US dollars, using a generally accepted source, before entering the Authorization Request into the V.I.P System.4 . An ATM Authorization Request must be in the Transaction Currency.
6.3.A.4.b
6.3.B
General Clearing Requirements

This section governs the Clearing of all International and Domestic Transactions. For Domestic Transactions, it may be superseded by either Private Agreements or the operating regulations of Group Members, as specified in Section 1.2.C.
6.3.B.1
Applicability
6.3.B.2
Required Interchange through VisaNet
A Member must clear International Transactions through VisaNet, including those resulting from the use of restricted Cards outside the country of issuance. The International Board may grant variances, as applicable, for:
ATM Transactions Transactions in developing countries where a Principal Member does not exist
6.3.C
6.3.C.1
Clearing Requirements through VisaNet

Interchange Sent via VisaNet Access Point
A Member must generate a duplicate Interchange File prior to transmitting Interchange to Visa, and retain this file for 15 calendar days after the Settlement Date.
6.3.C.1.a 6.3.C.1.b
If a Member has a VisaNet Access Point, the Member must use it to transmit its Interchange. If a Members VisaNet Access Point is expected to be unavailable, the Member must proceed as follows:
If unavailable for fewer than 5 calendar days, the Member must prepare the transmission
as usual and send the Interchange to Visa as soon as the VisaNet Access Point becomes available If unavailable for 5 or more calendar days, the Member must send the Interchange to Visa as soon as possible, as specified in the VisaNet Manuals
6.3.C.2
Interchange Tapes Sent to Visa
A Member must generate a duplicate tape prior to sending Interchange to Visa, and retain this tape for 15 calendar days after the Settlement Date.
6.3.C.2.a
A Member must send the Interchange to Visa by tape as soon as possible, as specified in the VisaNet Manuals, if either the:
Member has no VisaNet Access Point Members VisaNet Access Point is expected to be unavailable for 5 or more calendar days
4.
Effective through 1 June 2005, a variance applies to a Member in the EU Region.
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**CONFIDENTIAL**
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Payment Services
Regardless of how a Transaction is routed or where it is processed, the Transaction is subject to the applicable Visa International Operating Regulations, Regional Operating Regulations, or National Operating Regulations affecting the Transaction Country.
Chapter 6
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6.3.C.2.b
A Member must promptly notify Visa of any mailed Visa-owned tapes outstanding for 15 or more calendar days. Interchange tapes provided by Visa are Visa property. If a Member does not return these tapes to Visa within 15 calendar days of receipt, the Member must pay a fee, as specified in Section 8.2.E.
Exception for Domestic Interchange
6.3.C.2.c
6.3.C.3
Only Domestic Interchange under Private Agreements may be processed outside of VisaNet.
6.3.C.3.a 6.3.C.3.b
These agreements must exclude Interchange originating from an International Airline. Members with Private Agreements may send Domestic Interchange to Visa if they provide Visa with at least 30 calendar days advance written notice. Members also must provide Visa with at least 30 calendar days written notice for termination of these Agreements. If Members with Private Agreements elect to send Domestic Interchange tapes to another Member, they must do so by the fastest means possible.
Notification of Duplicate Data: Through VisaNet
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6.3.C.3.c
6.3.C.4
This section applies to Members that clear Interchange through VisaNet.

6.3.C.4.a
If a Member detects duplicate data prior to sending it to Visa, it must correct the duplication before transmission. If the Member detects duplicate data on a file previously sent, it must immediately notify Visa of the situation by telephone, fax, or telex, and provide both the:
6.3.C.4.b
File Processing Date Tape number, for a mailed tape

6.3.C.4.c
If Visa has received but not yet processed the file containing the duplicate data, the Member must send the corrected file no later than the next business day. If Visa has processed the original file, the Member must reverse the duplicate data. The Member must either:
6.3.C.4.d
Prepare the Reversal, as specified in Section 6.3.C.6 Use the File Correction Service, if appropriate, as specified in Section 6.3.C.9
6.3.C.5
Notification of Duplicate Data: Exceptions for Private Agreements
This section applies to Members with Private Agreements that process Domestic Interchange outside of VisaNet.
6.3.C.5.a
If a Sending Member detects duplicate data prior to sending it to the Receiving Member, it must correct the duplication before transmission. If the Sending Member detects duplicate data on a file previously sent, it must immediately notify the Receiving Member of the situation by telephone, fax, or telex, and provide both the:
6.3.C.5.b
File Processing Date Tape number, for a mailed tape
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6.3.C.5.c
If the Receiving Member has received but not yet processed the file containing the duplicate data, the Sending Member must send the corrected file no later than the next business day. If the Receiving Member has processed the original file, the Sending Member must reverse the duplicate data. The Sending Member must either:
6.3.C.5.d
Prepare the Reversal, as specified in Section 6.3.C.6 Use the File Correction Service, if appropriate, as specified in Section 6.3.C.9
6.3.C.6
Member Reversal of Duplicate Data: Through VisaNet
This section applies to Members that clear Interchange through VisaNet.

6.3.C.6.a
To reverse duplicate data, the Member must:
Identify the Processing Date of the Transaction that it is reversing Replace the Transaction codes of the duplicate Transactions with the appropriate Reversal
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codes, as specified in the VisaNet Manuals. The Member must not change any other information in the duplicate Transaction. Send the Reversals to Visa within 1 business day of notification of the duplicate data
6.3.C.6.b
An Issuer must reverse the duplicate transactions from its Cardholder records upon receipt of the Reversal information.
Visa reverses the duplicate transactions using either the appropriate Basic Currency Conversion Rate or the Currency Conversion Rate effective on the Central Processing Date of the duplication.
6.3.C.6.c
Visa assesses the responsible Members for any foreign exchange loss due to currency fluctuation between the Central Processing Date of the duplicate data and the Reversal date, using the VisaNet fee collection process as specified in Section 8.6.A.1.
Member Reversal of Duplicate Data: Exceptions for Private Agreements
6.3.C.7
This section applies to Members with Private Agreements that process Domestic Interchange outside of VisaNet.
6.3.C.7.a
To reverse duplicate Interchange data, the Member must:
Identify the Processing Date of the Transactions that it is reversing Replace the Transaction codes of the duplicate Transactions with the appropriate Reversal
codes, as specified in the VisaNet Manuals. The Member must not change any other information in the duplicate Transaction. Send the Reversals to the Receiving Member within 1 business day of notification of the duplicate data
6.3.C.7.b
An Issuer must reverse the duplicate Transactions from its Cardholder records upon receipt of the Reversal information.
Member Reversal or Adjustment of Credit Transactions through VisaNet
6.3.C.8 6.3.C.8.a
An Acquirer may initiate a credit Reversal using BASE II Transaction code 26, only for the correction of inadvertent processing errors.
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6.3.C.8.b
An Acquirer must process a credit Reversal using BASE II Transaction code 26 or a debit Adjustment using Single Message System message type 0220 within 30 calendar days of the Processing Date of the original credit Transaction.
File Correction Service
6.3.C.9
This section applies only to Interchange cleared through VisaNet.

6.3.C.9.a 6.3.C.9.b
A Member, at its option, may use the File Correction Service to reverse duplicate data. A Member that submits a duplicate Interchange File may request Visa to reverse any of the following:
An entire days Interchange duplication Batches of previously transmitted Interchange Batches captured more than once on the same outgoing Interchange
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6.3.C.9.c
Visa may independently choose to perform this service on behalf of the Sending Member, if circumstances warrant such action.
6.3.D
Settlement
This section governs all international and domestic Settlement. For domestic Settlement, it may be superseded in whole or in part by either Private Agreements or the operating regulations of Group Members, as specified in Section 1.2.C. To establish Settlement arrangements, a Member must complete and return to Visa a Funds Transfer Instruction Form, as specified in the Visa Settlement Funds Transfer Guide.
6.3.D.1 6.3.D.1.a 6.3.D.1.b
Settlement Currency Requirements
A Member may designate with Visa one or more Settlement Currencies for use in Settlement. A Member must maintain a Settlement account with a Settlement Bank for each designated Settlement Currency. Visa will settle Interchange in this currency. A Member may change any of its designated Currencies once in a 12-month period after giving Visa 60 calendar days written notice using the Funds Transfer Instruction Form. Visa may allow more frequent changes under special circumstances. Visa must approve a Settlement Bank (including a Correspondent or Intermediary Bank). Visa may require a Member to change Settlement Bank arrangements if Visa determines that either the:
6.3.D.1.c
6.3.D.1.d
Settlement Bank is not operated in a safe and sound manner Use of the Settlement Bank exposes Visa or its Members to risk of financial loss
6.3.D.2 6.3.D.2.a
Funds Transfer Requirements
A Member must maintain sufficient funds in each Settlement account at its designated Settlement Bank to complete Settlement at the required time. A Member must maintain sufficient funds in each account used for Visa Settlement at the Correspondent or Intermediary Bank, if the Settlement Bank uses a Correspondent or Intermediary Bank.
6.3.D.2.b
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Visa settles a Members net Settlement Amount by funds transfer between the Members Settlement Bank and the Visa Settlement Bank for each Processing Date.
6.3.D.2.c
Funds transfer occurs every business day. If the Visa Settlement Bank or Members Settlement Banks are closed for a holiday or weekend, Settlement will occur on the next available business day at their location. The Central Bank associated with a Settlement Currency determines the holidays and business days for each Settlement Currency. A Member must generate a separate funds transfer for each Processing Date. If Visa cannot complete the VisaNet processing cycle in sufficient time to effect wire transfers, it will:
6.3.D.2.d
6.3.D.2.e 6.3.D.2.f
6.3.D.2.g 6.3.D.3
A Member is responsible for any funds transfer charges accrued.

Funds Transfer Procedures
Visa transfers Settlement funds to the Members Settlement account and the Member transfers Settlement funds to the Visa Settlement account, as specified in the Visa Settlement Funds Transfer Guide, and this section. For exceptions to the procedures in this section, see Section 6.3.D.2.c.
6.3.D.3.a
If the Settlement Currency is US dollars and if the:
Member is owed funds, the Visa Settlement Bank transfers same-day funds to an account in
the Members name, or held on behalf of the Member, at the Settlement Bank, as specified in the Visa Settlement Funds Transfer Guide Member owes funds, both the: - Visa Settlement Bank requests the Members Settlement Bank to transfer same-day funds - Members Settlement Bank transfers funds to the Visa Settlement account at the Visa Settlement Bank Processing Date is a weekend or holiday, funds transfer occurs on the first business day after the weekend or holiday
6.3.D.3.b
If the Settlement Currency is not US dollars and if the:
Member is owed funds, the Visa Settlement Bank transfers collected funds to an account
in the Members name, or held on behalf of the Member, at the Settlement Bank, as specified in the Visa Settlement Funds Transfer Guide. Funds transfer occurs 2 business days after the Processing Date. Member owes funds, both the: - Visa Settlement Bank requests that the Members Settlement Bank transfer collected funds - Member Settlement Bank transfers funds to theVisa Settlement account at the Visa Settlement Bank. Funds transfer occurs 2 business days after the Processing Date. Processing Date is a weekend day, funds transfer occurs 3 business days after the weekend
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Postpone Settlement Notify Members of the situation Make Settlement on the next day that the Visa Settlement Bank is open
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6.3.D.4
Late Settlement Fees
A Member must pay a Late Settlement Fee, as specified in Section 8.2.G, if the Settlement Amount is not transferred as specified in Section 6.3.D.2.
6.4
6.4.A
SATISFYING PAYMENT OBLIGATIONS FOR SETTLEMENT SERVICES Member Settlement Bank

Final payment by Visa, as specified in Section 6.3.D.3, of the amounts due in Settlement for a Members Settlement Currency to the Members designated account at the Settlement Bank for that Settlement Currency (including an account at a Correspondent or Intermediary Bank designated by the Member or Settlement Bank to receive Visa Settlement funds transfers in that Settlement Currency) discharges and satisfies all obligations of Visa and its Members in connection with such Settlement.
6.4.B
Visa Settlement Bank

Final payment by the Member, as specified in Section 6.3.D.3, of the amounts due in Settlement for a Members Settlement Currency to the Visa account at the Visa Settlement Bank for that Settlement Currency (including an account at a Correspondent or Intermediary Bank designated by the Visa Settlement Bank to receive Settlement funds transfers in that Settlement Currency) discharges and satisfies all obligations of the Member in connection with such Settlement.
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6.4.B.1
A Member that fails to transfer the Settlement Amount through its Settlement Bank, as requested by the Visa Settlement Bank, specified in Section 6.3.D.2, must pay a Late Settlement Fee, as specified in Section 8.2.G.
6.4.B.2
Offset of Separate Settlement System Totals and Other Obligations
Visa will have the right, at its discretion, to offset all or some financial obligations or separate Settlement totals, when calculating Settlement Amounts owed to or by a Member, if a Member either:
Participates in one or more Settlement systems operated by Visa or its subsidiaries or

affiliates, operated privately, or by a third party, involving separate Settlement totals arising out of Transactions with payment devices or instruments bearing a trade or service Mark owned by Visa Owes Visa any financial obligation arising under the Visa International By-Laws and Regional Board Delegations or Visa International Operating Regulations, requirements adopted by the International Board, or otherwise
6.4.B.3
Net Settlement Requirements for Members With Private Agreements
A Member with Private Agreements processing Domestic Interchange outside of VisaNet must do all of the following:
Provide either a Summary of Interchange Entries or a Non-Settled Advice to support this

Interchange
Make Settlement daily upon delivery of the Interchange tape and the Summary of
Interchange Entries or Non-Settled Advice
Immediately credit the Sending Members by the fastest locally acceptable means
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6.4.B.4 6.4.B.4.a
Reimbursement for Domestic Interchange Transactions
A Receiving Member must pay the amount of a valid Domestic Transaction using one of the following methods:
Through Visa Directly to the Sending Member, for a Private Agreement To an account designated by its Regional Board
6.4.B.4.b
A Member must clear Domestic Interchange either through Visa or directly with the Receiving Member. A Member must comply with any additional requirements specified by its Regional Office. For Domestic Interchange cleared outside of VisaNet, the Sending Member must adjust Domestic InterchangeTransaction discrepancies of more than US $1, or local currency equivalent, within 15 calendar days of the Endorsement Date. Missing or duplicate Transaction Receipts are not subject to the US $1 limitation. Adjustments must be:
6.4.B.4.c 6.4.B.4.d
6.4.B.4.e
Limited to the amount of the discrepancy Accompanied by a copy of the applicable supporting documentation Included with a regular Settlement payment between Sending and Receiving Members Reflected on the corresponding Summary of Interchange Entries or Non-Settled Advice
6.4.C
Financial and Collateral Obligations

The International Board or Visa management, under the Visa International By-Laws and Regional Board Delegations, Chapter 1, Section 2.17(c), may impose financial or other obligations on a Member, including financial collateral obligations to cover the Members Settlement obligations in connection with Settlement systems operated by Visa. If a Member fails to satisfy financial obligations adopted under Chapter 1, Section 2.17(c) of the Visa International By-Laws and Regional Board Delegations, Visa will collect those obligations through a Fee Collection Transaction as part of Settlement.
6.4.D
Offset of Settlement and Other Obligations

Visa may offset certain Settlement and other obligations in calculating Settlement Amounts owed to a Member, as specified in Section 6.4.B.2. This right may be implemented by a Fee Collection Transaction initiated by Visa in Settlement.
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6-13
Payment Services
Payment Services
6-14
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**CONFIDENTIAL**
Chapter 7 Summary
Dispute Resolution
INTRODUCTION MUTUAL ASSISTANCE TRANSACTION RECEIPT RETRIEVAL Original or Copy Request for Transaction Receipt Original Table 7-1 Transaction Receipt Retrieval Request Reasons (BASE II Request for Original) Request for Transaction Receipt Copy Table 7-2 Table 7-3 System) Table 7-4 Transaction Receipt Retrieval Request Reasons (BASE II) Transaction Receipt Retrieval Request Reasons (Single Message 7-8 7-9 7-9 7-9 7-9 7-9 7-9 7-10 7-10 7-11 7-12 7-13 7-13 7-13 7-13 7-13 7-13 7-13 7-13 7-13 7-15 7-15 Transaction Receipt Retention Periods 7-7 7-7 7-7 7-8 7-8
Transaction Receipt Retention Retrieval Request Methods Traditional Method VisaNet Copy Request and Fulfillment Service Transaction Receipt Request and Fulfillment Data Minimum Data Requirements Transaction Receipt Fulfillment DocumentsData Requirements Table 7-5 Transaction Receipt Fulfillment DocumentsUnattended Acceptance Terminal Transactions Table 7-6 Transaction Receipt Fulfillment DocumentsRecurring, Mail/Phone Order, Retail, and Electronic Commerce Transactions Table 7-7 Transaction Receipt Fulfillment DocumentsT&E Transactions Traditional Fulfillment General Requirements Retrieved Transaction Receipt Attachments Size Mailing Time Limits VisaNet Copy Request and Fulfillment Service Participation Requirements Acquirer Responsibilities Table 7-8 VisaNet Copy Request and Fulfillment ServiceNonfulfillment Message Codes Issuer Rights
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**CONFIDENTIAL**
7-1
Dispute Resolution
7-9
Chapter 7 Summary
Dispute Resolution
Acquirer Discrepancy Notification Request Discrepancy or Data Omission Issuer Response Retrieval Fees Fees Fee Recovery CHARGEBACKS AND REPRESENTMENTS Chargeback and Representment Process Figure 7-1 Jurisdiction Chargeback and Representment Transmission Clearing and Settlement Documentation Chargeback Reduction Service Overview Return of BASE II Presentment Return of Chargeback First Chargeback Attempt to Settle Reasons and Time Limits Table 7-9 Table 7-10 Table 7-11 Table 7-12 Table 7-13 Table 7-14 Table 7-15 Table 7-16 Table 7-17 Transaction Validity Chargeback Reasons Identification Issue Chargeback Reasons Authorization Issue Chargeback Reasons Processing Error Chargeback Reasons ATM or Load Transaction Chargeback Reasons T&E Chargeback Reasons Mediation Service Issuer Chargeback Reasons Visa TravelMoney Card Chargeback Reasons Magnetic-Stripe Telephone Chargeback Reasons Chargeback and Representment Process through VisaNet
7-16 7-16 7-16 7-17 7-17 7-17
7-17 7-17 7-17 7-18 7-18 7-18 7-18 7-18 7-18 7-18 7-18 7-19 7-19 7-20 7-21 7-21 7-22 7-22 7-23 7-24 7-25 7-25 7-26 7-26 7-26 7-27 7-27 7-27 7-27
Dispute Resolution
7-2
First Chargeback Time LimitGeneral Exception: Retrieval Request-Related Chargebacks Transaction Chargeback Method Processing Requirements First Chargeback Requirements Chargeback Amount Currency Conversion REPRESENTMENT Representment Rights and Requests Reasons, Conditions, and Time Limits Table 7-18 Representment Reasons, Conditions, and Time Limits Representment Requirements
7-28 7-28 7-29 7-30
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Dispute Resolution
Currency Conversion Difference SECOND CHARGEBACK Reasons and Time Limits Reasons Time Limits Table 7-19 Second Chargeback Reasons and Time Limits Second Chargeback Requirements Currency Conversion CHARGEBACKS BY REASON CODE Table 7-20 Table 7-21 Table 7-22 Table 7-23 Table 7-24 ARBITRATION Reason Pre-Arbitration Correspondence Pre-Arbitration Acceptance Pre-Arbitration Failure Arbitration Process Filing Reasons Filing Procedures Invalid Request Valid Request Appeal Rights Table 7-25 Arbitration Appeal Rights Appeal Filing Fee Finality of Decision on Appeal Direct Arbitration Filing Reason Filing Procedures Visa Notification Member Response Visa Decision Financial Liability Review Fee Appeal Rights Reason Codes, Listed in Numerical Order Reason Codes, Listed in Alphabetical Order Reason Codes, Listed in Numerical Order by T&E Reason Codes, Listed in Numerical Order by Retail Chargebacks at a Glance, Listed in Numerical Order
7-30
7-31 7-31 7-31 7-32 7-33 7-33
7-34 7-36 7-38 7-39 7-40
7-45 7-45 7-45 7-45 7-46 7-46 7-46 7-47 7-48 7-49 7-49 7-50 7-50 7-50 7-50 7-50 7-51 7-51 7-51 7-51 7-51 7-51 7-46
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Dispute Resolution
Chapter 7 Summary
Dispute Resolution
COMPLIANCE FILING CONDITIONS PRE-COMPLIANCE Correspondence Optional Pre-Compliance Notification through BASE II Pre-Compliance Acceptance Pre-Compliance Failure COMPLIANCE PROCESS Filing Reasons Transaction Violations Filing Procedures Filing Authority Time Limits Required Documentation Filing Fee Mailing Invalid Request Group Member Visa Valid Request Visa Notification Opposing Members Response Requesting Members Withdrawal Visa Compliance Decision Financial Liability Appeal Rights Appeal Amount Table 7-26 Time Limits Appeal Filing Fee Finality of Decision on Appeal MEDIATION SERVICE Dispute Reasons Mediation Request Procedures Wrong Item Dispute 01 Illegible Item Dispute 02 Missing Values Dispute 03 Invalid Fulfillment Dispute 04 Notification of Decision Appeal Rights 7-59 7-59 7-59 7-59 7-60 7-60 7-60 7-60 Compliance Appeal Rights 7-53 7-53 7-55 7-55 7-55 7-56 7-56 7-56 7-57 7-57 7-57 7-57 7-57 7-57 7-57 7-58 7-58 7-58 7-58 7-58 7-58 7-59 7-59 7-52 7-52 7-52 7-52
Dispute Resolution
7-4
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Chapter 7 Summary
Dispute Resolution
DIRECT COMPLIANCE Filing Procedures Filing Reasons Issuer Rights Acquirer Rights 7-61 7-61 7-61 7-61
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7-5
Dispute Resolution
Dispute Resolution
7-6
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7.1
INTRODUCTION
This chapter governs the Transaction Receipt retrieval process. It also governs a Members attempts to resolve disputes and the processes available to the Member if its resolution efforts are unsuccessful. These processes include Chargebacks, Representments, Arbitration, Compliance, Mediation Service, and resolution.
7.2
MUTUAL ASSISTANCE
A Member must attempt to offer mutual assistance to other Members to resolve disputes between both:
Its Cardholder and another Members Merchant Its Merchant and another Members Cardholder
If a Cardholder or Merchant accepts financial liability for a Transaction, its Member must reimburse the other Member directly.
7.3
TRANSACTION RECEIPT RETRIEVAL

An Issuer may request a Transaction Receipt from an Acquirer. This section governs Issuer and Acquirer rights, responsibilities, and procedures for obtaining and providing these documents. Only Group Member operating regulations or Private Agreements may supersede this section.
7.3.A
7.3.A.1
Request for Transaction Receipt Original
An Issuer may request an original Transaction Receipt from an Acquirer only for specific reasons. Table 7-1 lists these reasons and their corresponding BASE II request codes. Table 7-1 Transaction Receipt Retrieval Request Reasons (BASE II Request for Original)
BASE II Request Code
35
Request Reason for Original BASE II Transaction Code 51

Written Cardholder request for original due to inadequate copy of Mail/Phone Order or Recurring Transaction Receipt Legal process request for original (e.g., a subpoena) Received copy illegible Paper/handwriting analysis request Repeat request for original Arbitration request
36 37 38 39 40
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Original or Copy
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7.3.A.2
Request for Transaction Receipt Copy
For all other Retrieval Requests, the Issuer may request and must accept a Transaction Receipt copy, including a Substitute Transaction Receipt, unless local law or a Private Agreement requires an original Transaction Receipt. Table 7-2 lists reasons for requesting a Transaction Receipt copy and their corresponding BASE II request codes. Table 7-3 lists the Single Message System codes. Table 7-2 Transaction Receipt Retrieval Request Reasons (BASE II)
28 29 30 32 33 34
Request Reason for Copy BASE II Transaction Code 52

Request for copy bearing signature1 T&E Document request Cardholder request due to dispute Copy request because original lost in transit Legal process or fraud analysis request Repeat request for copy
1. Not applicable to a Vehicle-Specific Fleet Card Transaction
Table 7-3
Transaction Receipt Retrieval Request Reasons (Single Message System)

Online Request Only
0028 0029 0030 0032 0033 0034
Message Reason Code (Field 63.3) in Single Message System Request for Copy Message
Request for copy bearing signature1 T&E Document request Cardholder request due to dispute Copy Request because original lost in transit Legal process or fraud analysis request Repeat request for copy
Dispute Resolution
7-8
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7.3.B
Transaction Receipt Retention

If requested, an Acquirer must provide an Issuer with a legible Transaction Receipt copy during the required retention period, as specified in Table 7-4. Table 7-4 Transaction Receipt Retention Periods
Document
Original Transaction Receipt Transaction Receipt copy or substitute (Effective through 3 October 2003) Transaction Receipt copy or substitute (Effective 4 October 2003) T&E Document Recurring Transaction Receipt (Effective through 3 October 2003) Recurring Transaction Receipt (Effective 4 October 2003)
Retention Period
According to applicable law. Original may then be destroyed if a copy replaces it. 18 months from Endorsement Date or Settlement Date 12 months from Endorsement Date or Settlement Date 180 calendar days from Endorsement Date or Settlement Date 18 months from Endorsement Date or Settlement Date of latest Transaction 12 months from Endorsement Date or Settlement Date of latest Transaction
7.3.C
Retrieval Request Methods

This section governs the following Retrieval Request methods:
7.3.C.1
Traditional Method
An Issuer may request a Transaction Receipt by one of the following methods:
Through BASE II Through the Single Message System Through an Interchange tape, for a Domestic Transaction Receipt request
7.3.C.2
All Issuers must participate in the VisaNet Copy Request and Fulfillment Service and process a Copy Request initiated within 104 calendar days or, for a T&E Document, within 119 calendar days of the Endorsement Date or Settlement Date, through the VisaNet Copy Request and Fulfillment Service.
7.3.D
7.3.D.1
Transaction Receipt Request and Fulfillment Data

Minimum Data Requirements
Each Retrieval Request must contain at least the following data:
Acquirer Reference Number Account Number Transaction Date of original Presentment Merchant Category Code Either the Transaction amount in the Transaction Currency or a complete Merchant
description
Applicable Retrieval Request reason code from Table 7-2 or Table 7-3
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Dispute Resolution
Traditional method VisaNet Copy Request and Fulfillment Service
Chapter 7
Dispute Resolution
7.3.D.2 7.3.D.2.a
Transaction Receipt Fulfillment DocumentsData Requirements
For a Visa Horizon Transaction originating at a Merchant using a Visa Horizon Merchant Card, the Acquirer may provide evidence of a valid Visa Horizon Transaction Certificate in lieu of a Transaction Receipt. To satisfy a Retrieval Request for the Transaction types appearing in Table 7-5, Table 7-6, and Table 7-7, the Acquirer must provide the listed documents containing the specified data. Table 7-5 Transaction Receipt Fulfillment DocumentsUnattended Acceptance Terminal Transactions
Transaction Type Magnetic-Stripe Telephone
Original or Copy Requested Document Account Number Transaction Date Transaction Time Transaction Amount Not applicable None
7.3.D.2.b
Cardholder-Activated Cardholder-Activated Transaction Type A Transaction Type B or C

Original or copy Transaction log Original or copy Transaction log
Required Data on Document
Dispute Resolution
7-10
Authorization Code Magnetic-Stripe Data
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Table 7-6
Transaction Receipt Fulfillment DocumentsRecurring, Mail/Phone Order, Retail, and Electronic Commerce Transactions
Recurring or Mail Order (Excludes Phone Order) Recurring, Mail/Phone Order, or Retail as permitted in Section 7.3.E.1.b
Copy Substitute Transaction Receipt
Electronic Commerce
Original or Copy Requested Document
Original or copy Cardholder written permission
Required Data on Document Account Number1 Cardholder Name Transaction Date Transaction Amount Transaction Currency Authorization Code Cardholder Signature Merchant Name Merchant Location Description Itemized Charges
1. 2.
Not applicable If any

2
Not applicable If any Not applicable Not applicable
Online address
Not applicable
Not applicable
Except for the last 4 digits, the Account Number may be suppressed on an Electronic Transaction Receipt The Recurring Services Merchant must retain the Cardholders permission in a format such as an e-mail, other electronic record, or in paper form, for the duration of the Recurring Transactions and provide it upon Issuer request, as specified in Section 5.4.C.1.
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Dispute Resolution
Merchandise or services
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Table 7-7
Transaction Receipt Fulfillment DocumentsT&E Transactions

Car Rental Airline
Copy
Hotel
Copy
1
Cruise Line
Copy
1
Original or Copy Substitute Transaction Receipt T&E Document Account Number2
Copy
1
Cardholder Name Passenger or Guest Name, if different than Cardholder Name Cardholder Address Address where tickets were sent
If applicable
If available and applicable
Transaction Date Rental and Return Dates Transaction Code Transaction Amount Authorization Code If any If any If any If any If any
Dispute Resolution
7-12
Merchant Name Merchant Location Rental and Return location Travel Agent Name and Address Rental Agreement Number Description
3
If applicable
Airline flight information
Dates of stay, check-in, and check-out

4
Dates of cruise embarkation and disembarkation

4
Itemized Charges
1.
2. 3. 4.
Must include a copy of all documents pertaining to a T&E Transaction, including the Transaction Receipt, car rental agreement, and if one was created, a Guest Folio as applicable. The Card Imprint and Cardholder signature must also be included if either or both were obtained. Except for the last 4 digits, the Account Number may be suppressed on an Electronic Transaction Receipt Includes type of car, mileage, rental rates, actual rate, refueling and insurance charges, adjustments, tax, cash received, billing method, and rental agent ID number Includes room rate, tax, and food, beverage, and incidental charges
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7.3.E
7.3.E.1 7.3.E.1.a
Traditional Fulfillment
An Acquirer must provide the Issuer with the requested Transaction Receipts. The Acquirer is not required to provide a Transaction Receipt for an ATM Cash Disbursement or Magnetic-Stripe Telephone Transaction. When a Transaction Receipt contains a truncated or disguised Account Number, an Acquirer may respond to a Retrieval Request reason code 30, Cardholder request due to dispute, with a Substitute Transaction Receipt containing the complete Account Number and the data elements specified in Table 7-6. The Acquirer may provide the Issuer with a Transaction Receipt that contains a truncated or disguised Account Number, provided the Acquirer also provides an Authorization log or Clearing Record containing the complete Account Number.
Retrieved Transaction Receipt Attachments
7.3.E.1.b
7.3.E.1.c
7.3.E.2
The Acquirer must attach to the Transaction Receipt a completed Retrieval Request Fulfillment Form (Exhibit 2A) or a document containing all the required Retrieval Request data elements.
7.3.E.3
Size
The size of any copy must not be less than 80% of the original.
7.3.E.4
Mailing
7.3.E.5
Time Limits
The Acquirer must send the Issuer the requested Transaction Receipt within the following time limits, using the quickest means:
Transaction Receipt maintained by the Acquirer, within 2 business days of the request date Transaction Receipt maintained by the Merchant, within 15 business days of the request date
7.3.F
7.3.F.1

All Acquirers must participate in the VisaNet Copy Request and Fulfillment Service as specified in Section 7.3.F.
7.3.F.2 7.3.F.2.a
For a Copy Request initiated through 3 October 2003, the Acquirer must respond within 45 calendar days of receipt of the Copy Request or within 60 calendar days of receipt of the Copy Request for a T&E Document, with one of the following:
Fulfillment Nonfulfillment Message Interchange log indicating that full credit for the original Transaction amount was processed
to the Cardholder Account Number
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Dispute Resolution
The Acquirer must send the requested Transaction Receipt in the envelope specified in Retrieval Request Envelope Specifications (Exhibit 2B) to the individual designated in the Visa Interchange Directory.
Chapter 7
Dispute Resolution
7.3.F.2.b
For a Copy Request initiated on or after 4 October 2003, the Acquirer must respond within 30 calendar days of receipt of the Copy Request, with one of the following:
Fulfillment Nonfulfillment Message An Interchange log indicating that full credit for the original Transaction amount was
processed to the Cardholder Account Number
7.3.F.2.c
When a Transaction Receipt contains a truncated or disguised Account Number, an Acquirer may respond to a Retrieval Request reason code 30, Cardholder request due to dispute, with a Substitute Transaction Receipt containing the complete Account Number and the data elements specified in Table 7-6. The Acquirer may provide the Issuer with a Transaction Receipt that contains a truncated or disguised Account Number, provided the Acquirer also provides an Authorization log or Clearing Record containing the complete Account Number. The Acquirer is not required to provide a Transaction Receipt for an ATM Cash Disbursement or Magnetic-Stripe Telephone Transaction. If the Acquirer determines that a Transaction Receipt cannot be processed through the VisaNet Copy Request and Fulfillment Service (e.g., if it is of extremely poor quality), the Acquirer may mail the Transaction Receipt original or copy to the Issuer, provided the Issuer transmits the Nonfulfillment Message code 06. An Acquirer must not respond to a Copy Request using Nonfulfillment Message code 06 for more than 10% of its total monthly responses. Visa recommends that the Acquirer obtain proof of delivery of the Transaction Receipt under these conditions. For a Visa Horizon Transaction originating at a Merchant using a Visa Horizon Merchant Card, the Acquirer may provide evidence of a valid Visa Horizon Transaction Certificate in lieu of a Transaction Receipt. A Fulfillment must both:
7.3.F.2.d
7.3.F.2.e
7.3.F.2.f
Dispute Resolution
7-14
7.3.F.2.g
7.3.F.2.h
Be legible enough for the Cardholder to read or for the Issuer to identify the Account Number Include the unique 12-digit Copy Request Identifier assigned by VisaNet
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7.3.F.2.i
A Nonfulfillment Message must include the Copy Request Identifier and one of the message codes listed in Table 7-8. Table 7-8 VisaNet Copy Request and Fulfillment Service Nonfulfillment Message Codes
Description
Invalid Request: Incorrect Account Number Invalid Request: Not a valid Acquirer Reference Number Item could not be locatedCharge back Acquirer will not fulfillCharge back Transaction Receipt not required or previously fulfilled Transaction Receipt to be sent by mail
Message Code
01 02 03 04 05 06
7.3.F.3 7.3.F.3.a
Issuer Rights
An Issuer may exercise a Chargeback right for Chargeback Reason Code 26, T&E Transaction Receipt Fulfillment, Chargeback Reason Code 27, T&E Document Fulfillment, or Chargeback Reason Code 79, Requested Transaction Receipt Not Received, if all of the following:
Copy Request was initiated within 104 calendar days or, for a T&E Document, within 119
calendar days of the Endorsement Date or Settlement Date of the original Presentment
For a Copy Request initiated through 3 October 2003, one of the following occurred:
- Issuer did not receive a Fulfillment or a Nonfulfillment Message from the Acquirer or Merchant within 45 calendar days of the Copy Request date or within 60 calendar days of the Copy Request date for a T&E Document - Acquirer sent Nonfulfillment Message code 01, 02, 03, 04, or 05 - Acquirer sent Nonfulfillment Message code 06 and the Transaction Receipt was not received within 45 calendar days of the Copy Request date or within 60 calendar days of the Copy Request date for a T&E Document For a Copy Request initiated on or after 4 October 2003, one of the following occurred: - Issuer did not receive a Fulfillment or a Nonfulfillment Message from the Acquirer or Merchant within 30 calendar days of the Copy Request date - Acquirer sent Nonfulfillment Message code 01, 02, 03, 04, or 05 - Acquirer sent Nonfulfillment Message code 06 and the Transaction Receipt was not received within 30 calendar days of the Copy Request date
7.3.F.3.b
A Chargeback exercised as specified in Section 7.3.F.3.a must be exercised within 7 calendar days of any of the following:
Receipt Date of Nonfulfillment Message code 01, 02, 03, 04, or 05 For a Copy Request initiated through 3 October 2003, day 45 of the 45 calendar-day
waiting period or day 60 of the 60 calendar-day waiting period for a T&E Document
For a Copy Request initiated on or after 4 October 2003, day 30 of the 30 calendar-day
waiting period for a Copy Request The 7 calendar-day time limit begins on the calendar day following any one of the preceding dates.
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7.3.F.3.c
An Issuer may exercise a Chargeback in response to Nonfulfillment Message code 06 up to 150 calendar days or, for a T&E Document, 180 calendar days from the Transaction Endorsement Date or Settlement Date (or the Processing Date, as specified in Section 7.4.E.3):
For a Copy Request initiated through 3 October 2003, the Issuer must wait 45 calendar
days from the Copy Request date or 60 calendar days from the Copy Request date for a T&E Document to exercise the Chargeback. For a Copy Request initiated on or after 4 October 2003, the Issuer must wait 30 calendar days from the Copy Request date to exercise the Chargeback.
7.3.F.3.d
An Issuer may use the Mediation Service to settle a dispute, if all of the following apply:
Copy Request was made within 104 calendar days or, for a T&E Document, within 119
calendar days of the Endorsement Date or Settlement Date of the original Presentment
Fulfillment is one of the following:

- Not legible enough for the Cardholder to read or for the Issuer to identify the Account Number - Not the requested item - Substitute Transaction Receipt that does not contain the required data elements, as specified in Table 7-5, Table 7-6, or Table 7-7 - Invalid Fulfillment (such as a batch header or Retrieval Request form) Issuer disputes the Fulfillment within 7 calendar days of its receipt
7.3.G
7.3.G.1
Acquirer Discrepancy Notification

Request Discrepancy or Data Omission
Dispute Resolution
7-16
If an Acquirer cannot satisfy a Copy Request or Retrieval Request due to an Issuer discrepancy or data omission, the Acquirer must notify the Issuer within 2 business days of the receipt of the request.
7.3.G.1.a 7.3.G.1.b
The notification must repeat the request information and identify the discrepancy. The Acquirer must both:
Use the same method for sending the notification as the Issuer used to request the
Transaction Receipt, for an International Transaction
Notify the Issuer by telephone, fax, or telex:

- For a Domestic Transaction - If the Acquirer usually mails tapes to Visa The Acquirer should confirm all non-VisaNet discrepancy notifications through VisaNet.
7.3.G.2
Issuer Response
If the Issuer receives a discrepancy notification, it may either:
Correct the discrepancy or omission and request the Transaction Receipt again If it cannot identify the discrepancy or omission, charge back the Transaction after expiration
of the waiting period
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7.3.H
7.3.H.1
Retrieval Fees
Fees
Visa charges the Issuer and reimburses the Acquirer for a Retrieval Request as specified in Section 8.4.B.
7.3.H.2
Fee Recovery
The Issuer may recover fees for a Retrieval Request for any of the following reasons:
Acquirer did not properly supply the requested Transaction Receipt Substitute Transaction Receipt does not include the required data Request resulted from an incorrect Merchant description or a zero-filled or incorrect
Transaction Date in the VisaNet transmission
7.4
CHARGEBACKS AND REPRESENTMENTS

This section specifies the Chargeback and Representment process, including first Chargebacks, Representments, and second Chargebacks. It defines the conditions for each, associated time limits, and supporting procedures. Specific conditions and procedures pertaining to each Chargeback reason code are specified in Volume IIDispute Resolution Rules.
7.4.A
Chargeback and Representment Process

After receiving a Presentment, an Issuer may charge back a Transaction to the Acquirer under the conditions specified in Volume IIDispute Resolution Rules, beginning in Section 1.6. Similarly, the Acquirer may represent this first Chargeback to the Issuer. The Issuer may then charge back the Transaction a second time after the Representment, if appropriate. The Acquirer must not present the Transaction a third time and the Issuer must not charge back the Transaction a third time. Figure 7-1 illustrates this process. Figure 7-1 Chargeback and Representment Process through VisaNet
ACQUIRER Presentment Representment Arbitration
ISSUER First Chargeback Second Chargeback
A Member may have the right to file for Arbitration after completing all cycles of the Chargeback process (see the corresponding sections in this chapter).
7.4.B
Jurisdiction
This section governs Chargeback and Representment rights. Only Group Member operating regulations or Private Agreements may supersede this section.
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7.4.C
7.4.C.1
Chargeback and Representment Transmission

Clearing and Settlement
A Member must process a Chargeback or Representment for an International Transaction through VisaNet. A Member may also transmit a Chargeback for a Domestic Transaction through an Interchangetape or by other means under a Private Agreement.
See BASE II Record Requirements (Exhibit 2L) for the data that must appear in Chargeback
and Representment transmission records.
See the VisaNet Manuals for the required formats.

7.4.C.2
Documentation
If the Issuer and Acquirer both participate in the VisaNet Documentation Automation Service, the Member sending documentation must either:
Transmit the required documentation through the VisaNet Documentation Automation Service Notify the other Member through the VisaNet Documentation Automation Service that
documentation is being sent by mail
7.4.D
7.4.D.1
Chargeback Reduction Service

Overview
The Chargeback Reduction Service rejects invalid or incomplete Chargebacks and returns them to the Issuer. These rejected records are not considered completed Chargebacks. The Issuer may either:
Correct the rejected record and resubmit it as a first Chargeback within the applicable
Chargeback Period Accept financial liability for the Transaction
7.4.D.2 7.4.D.2.a
Dispute Resolution
7-18
Return of BASE II Presentment
If the BASE II Transaction Date field is zero-filled, Visa returns a Presentment to the Acquirer if the Account Number was listed on the applicable Card Recovery Bulletin within 10 calendar days prior to the Endorsement Date. If the BASE II Transaction Date field is not zero-filled, Visa returns a Presentment to the Acquirer if all of the following apply:
7.4.D.2.b
Account Number was listed on a Card Recovery Bulletin Card Recovery Bulletin Listing was effective in the Card Recovery Bulletin Region of the
Merchant Outlet on the Transaction Date indicated in the BASE II record
Transaction amount was below the Floor Limit

7.4.D.3
Return of Chargeback
The Chargeback Reduction Service may return an invalid Chargeback to the Issuer if all Chargeback requirements are not met.
7.4.E
First Chargeback
An Issuer may charge back a Transaction to an Acquirer under certain conditions. Table 7-9 through Table 7-17 specify the reasons and time limits for a first Chargeback.
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7.4.E.1 7.4.E.1.a 7.4.E.1.b
Attempt to Settle
Before exercising a first Chargeback, the Issuer must attempt to honor the Transaction. If this fails and the Issuer has already billed the Transaction to the Cardholder, the Issuer must credit the Cardholder for the Chargeback amount. An Issuer must credit its Cardholders account for the amount in dispute, whether or not a Chargeback is initiated, if the dispute involves an Electronic Commerce Transaction and the conditions are met for any of the following Chargebacks:
7.4.E.1.c
Reason Code 23, Invalid T&E Transaction Reason Code, 24i, T&E Merchant Service ErrorMerchandise Not Received Reason Code 24v, T&E Merchant Service ErrorCredit Not Processed Reason Code 41, Canceled Recurring Transaction Reason Code 53, Not as Described Reason Code 56, Defective Merchandise Reason Code 83, Non-Possession of Card Reason Code 85, Credit Not Processed Reason Code 90i, Non-Receipt of Merchandise
7.4.E.1.d 7.4.E.1.e
The Issuer must not be reimbursed twice for the same Transaction. A Cardholder must not be credited twice as a result of both a:
7.4.E.2
Reasons and Time Limits
The following tables list the Chargeback reasons, their reason codes, and the corresponding time limits:
Table 7-9, Transaction Validity Chargeback Reasons Table 7-10, Identification Issue Chargeback Reasons Table 7-11, Authorization Issue Chargeback Reasons Table 7-12, Processing Error Chargeback Reasons Table 7-13, ATM or Load Transaction Chargeback Reasons Table 7-14, T&E Chargeback Reasons Table 7-15, Mediation Service Issuer Chargeback Reasons Table 7-16, Visa TravelMoney Chargeback Reasons Table 7-17, Magnetic-Stripe Telephone Chargeback Reasons
SEE ALSO:
Volume IIDispute Resolution Rules, beginning in Section 1.6
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Dispute Resolution
Chargeback Credit processed by a Merchant
Chapter 7
Dispute Resolution
7.4.E.2.a
Transaction Validity Chargeback Reasons A Cardholder states that one of the following occurred:
Merchant did not provide goods or services, or did not fulfill the agreed-to action Goods or services were received and were not as described, or were defective
Before initiating a Chargeback, an Issuer must verify that the problem reported by the Cardholder remains unresolved. Table 7-9 lists the reason codes, excluding Chargeback Reason Code 93, that do not apply to T&E Transactions. Table 7-9 Transaction Validity Chargeback Reasons
Transaction Validity Chargeback Reasons Reason Code
30 41 53 56 57 85 86 90 93
Time Limit (Calendar Days)

180 120 180 180 180 180 180 180 45
Services Not Rendered Canceled Recurring Transaction Not as Described Defective Merchandise Fraudulent Multiple Transactions Credit Not Processed Alteration of Amount Non-Receipt of Merchandise, Merchandise Paid by Other Means, or Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Risk Identification Service
Dispute Resolution
7-20
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Dispute Resolution
7.4.E.2.b
Identification Issue Chargeback Reasons A valid Card or Cardholder, or both, were not present when a Merchant completed a Transaction. These Chargebacks are divided into 2 types:
Card: A Merchant either accepted a card that was not a Card or processed a Transaction
after the Card expired and a valid Authorization was not obtained
Transaction Receipt: A Merchant did not confirm the Cards validity by obtaining an Imprint,
signature, or PIN, and cannot prove that the Cardholder presented a Card or consented to the use of the Card Table 7-10 lists the reason codes that do not apply to T&E Transactions. Table 7-10 Identification Issue Chargeback Reasons
Reason Code
60 63 73 79 81 83 84
Identification Issue Chargeback Reasons

150 120 90 150 120 120 120
Requested Copy Illegible Non-Card Expired Card Requested Transaction Receipt Not Received Missing Imprint Non-Possession of Card Missing Signature
7.4.E.2.c
Authorization Issue Chargeback Reasons These Chargebacks may apply if a Merchant or Acquirer did not follow the proper Authorization procedures. Table 7-11 lists the reason codes, excluding Chargeback Reason Code 62, that do not apply to T&E Transactions. Table 7-11 Authorization Issue Chargeback Reasons
Reason Code
62 70 71 72
Authorization Issue Chargeback Reasons

120 45 75 90
Counterfeit Transaction Card Recovery Bulletin Declined Authorization Transaction Exceeds Floor Limit
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7.4.E.2.d
Processing Error Chargeback Reasons These Chargebacks apply if a Merchant incorrectly submitted a Transaction or an Acquirer made a technical error in the processing of a Transaction. Table 7-12 lists the reason codes, excluding Chargeback Reason Code 78, that do not apply to T&E Transactions. Table 7-12 Processing Error Chargeback Reasons
Processing Error Chargeback Reasons Reason Code
74 76 77 78 80 82 87 96

90 120 45 120 180 180 180 75
Late Presentment Non-Transaction Currency through VisaNet Non-Matching Account Number Ineligible Transaction Processing Error Duplicate Processing Domestic Transaction Receipt Processing Violation Transaction Exceeds Limited Amount
7.4.E.2.e
ATM or Load Transaction Chargeback Reasons Table 7-13 lists the only Chargebacks that apply to ATM Transactions or Load Transactions. They may also apply to other types of Transactions. Table 7-13 lists the reason codes, excluding Chargeback Reason Code 62, that do not apply to T&E Transactions. Table 7-13 ATM or Load Transaction Chargeback Reasons
ATM Chargeback Reasons Reason Code
62 74 76 90
Dispute Resolution
7-22

120 90 120 180
Counterfeit Transaction Late Presentment Non-Transaction Currency through VisaNet Non-Receipt of Merchandise, Merchandise Paid by Other Means, or Non-Receipt of Cash or Load Transaction Value at ATM or Load Device
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7.4.E.2.f
T&E Chargeback Reasons Table 7-14 lists the reason codes that apply to T&E Transactions. Table 7-14 T&E Chargeback Reasons
T&E Chargeback Reasons Reason Code
20 21 22 23 24 25 26 27 28 29 62 78 93 94 95

90 90 90 120 180 180 150 180 45 75 120 120 45 120 180
No AuthorizationT&E Transaction Late PresentmentT&E Transaction Expired CardT&E Transaction Invalid T&E Transaction T&E Merchant Service Error T&E Processing Error T&E Transaction Receipt Fulfillment T&E Document Fulfillment Card Recovery BulletinT&E Transaction Declined AuthorizationT&E Transaction Counterfeit Transaction Ineligible Transaction Risk Identification Service Canceled Guaranteed Reservation Advance Deposit
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Dispute Resolution
7.4.E.2.g
Mediation Service Issuer Chargeback Reasons An Issuer may, within 7 calendar days following a favorable ruling by the Mediation Service, exercise a Chargeback as specified in Table 7-15 and Volume IIDispute Resolution Rules, provided that the Copy Request was initiated within 104 calendar days or, for a T&E Document, within 119 calendar days of the Endorsement Date or Settlement Date. Table 7-15 Mediation Service Issuer Chargeback Reasons
Chargeback Description Reason Code
26 27 79 26 27 60 26 60 26 27 79
Dispute Type
Wrong Item - Dispute 01

150 180 150 150 180 150 150 150 150 180 150
T&E Transaction Receipt

Fulfillment
T&E Document Fulfillment Requested Transaction

Receipt Not Received Fulfillment Illegible Item - Dispute 02
T&E Transaction Receipt T&E Document Fulfillment Requested Copy Illegible
Missing Values Dispute 03

Fulfillment
Requested Copy Illegible

Invalid Fulfillment Dispute 04
Dispute Resolution
7-24

Fulfillment
T&E Document Fulfillment Requested Transaction

Receipt Not Received
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7.4.E.2.h
Visa TravelMoney Card Chargeback Reasons Table 7-16 lists the only reason codes that apply to Transactions completed with a Visa TravelMoney Card. They may also apply to other types of Transactions. Table 7-16 Visa TravelMoney Card Chargeback Reasons
Visa TravelMoney Card Chargeback Reasons Reason Code Time Limit (Calendar Days)
120 90 120 45 120 120 180
Counterfeit Transaction Late Presentment Non-Transaction Currency through VisaNet Non-Matching Account Number Ineligible Transaction Non-Possession of Card Non-Receipt of Cash or Load Transaction Value at ATM or Load Device
7.4.E.2.i
62 74 76 77 78 83 90ii
Magnetic-Stripe Telephone Chargeback Reasons Table 7-17 lists the only reason codes that apply to Magnetic-Stripe Telephone Transactions. They may also apply to other types of Transactions. Table 7-17 Magnetic-Stripe Telephone Chargeback Reasons
Magnetic-Stripe Telephone Chargeback Reasons Reason Code Time Limit (Calendar Days)
120 45 90 90 120 180 120 45 75
Non-Card Card Recovery Bulletin Expired Card Late Presentment Ineligible Transaction Duplicate Processing Missing Signature Risk Identification Service Transaction Exceeds Limited Amount
63 70 73 74 78 82 84 93 96
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7.4.E.3 7.4.E.3.a
First Chargeback Time LimitGeneral
The first Chargeback time limit is generally calculated from either the:
Endorsement Date or Settlement Date of the Transaction Processing Date of the Presentment, if processed 30 calendar days or more past the
Endorsement Date
7.4.E.3.b 7.4.E.4 7.4.E.4.a
The first Chargeback time limit begins on the calendar day following these dates.
Exception: Retrieval Request-Related Chargebacks
When a first Chargeback is processed for a Retrieval Request-related reason (reason code 26, 27, 60, or 79), as specified in Volume IIDispute Resolution Rules, Section 1.6, the Issuer must process the subsequent Chargeback as a first Chargeback (usage code 1) if all of the following conditions are met:
Requested item provided additional information necessary to determine another Chargeback

right Chargeback is exercised within either: - 60 calendar days of the Receipt Date of the Representment - Original time limit for a first Chargeback, as specified in Table 7-20 The Chargeback time limit begins on the calendar day following these dates.
If the Chargeback date is beyond the original Chargeback time limit, the Receipt Date of the
Representment is included in the Member Message Field of the Chargeback, as follows: REPRE RECD MMDDYY When circumstances require more than one message to be contained in the Member Message Field, any text relating to the new Chargeback reason code must precede the Receipt Date of the Representment.
7.4.E.4.b
Dispute Resolution
7-26
An Acquirer processing a subsequent Representment following a Chargeback exercised as specified in this section must use usage code 2, as specified in BASE II Record Requirements (Exhibit 2L) and the VisaNet Manuals.
Transaction Chargeback Method
7.4.E.5
An Issuer must charge back each Transaction separately. The Issuer must not combine Transactions and charge them back as a single Transaction. This rule does not apply to a Magnetic-Stripe Telephone and Telephone Service Transaction for which the Cardholder did not give permission or when a Fictitious Account Number was used.
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7.4.F
7.4.F.1 7.4.F.1.a
Processing Requirements
First Chargeback Requirements
Documentation An Issuer must provide an Acquirer with the following Chargeback documentation for each Transaction, if required:
For a Chargeback initiated through 3 October 2003, completed

Chargeback/Representment Documentation Transmittal (Exhibit 2E)
For a Chargeback initiated on or after 4 October 2003, completed Dispute Resolution

Form (Exhibit 2E). If no documentation is required but documentation is sent, Dispute Resolution Form (Exhibit 2E) must also be sent. Signed Cardholder certification denying participation in the Transaction for asserted fraudulent use of a Card or Account Number. Each fraudulent Transaction does not require a separate certification. Translations into English for non-English documentation Other documentation as specified for each Chargeback
7.4.F.1.b
Mailing Documentation If sending documentation by mail, the Issuer must mail this documentation in the envelope specified in the Chargeback Documentation Envelope Specifications (Exhibit 2C) to the address designated in the Chargeback data field of the Visa Interchange Directory. The Issuer must send this documentation on the Input Date of the Chargeback.
7.4.F.1.c
Use of the VisaNet Documentation Automation Service If the Issuer and Acquirer both participate in the VisaNet Documentation Automation Service, the Issuer must transmit documentation through the VisaNet Documentation Automation Service within 1 business day of receiving the Chargeback Advice. If the Issuer is unable to transmit the required documentation, it must both:
Notify the Acquirer through the VisaNet Documentation Automation Service that
documentation is being sent by mail Comply with the requirements specified in Section 7.4.F.1.b
7.4.F.2
Chargeback Amount
The Issuer must charge back for either:
Actual billed amount in the Billing Currency Partial Transaction amount to remedy the Presentment error
7.4.G
Currency Conversion
Visa converts the Billing Currency to the Acquirers Settlement Currency using the Basic Currency Conversion Rate.
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Dispute Resolution
7.5
7.5.A
7.5.A.1 7.5.A.1.a
REPRESENTMENT Representment Rights and Requests

Reasons, Conditions, and Time Limits
An Acquirer may represent a Transaction to the Issuer for one of the reasons listed in Table 7-18 within 60 calendar days. The Representment time limit is generally calculated from the Receipt Date of the first Chargeback. Section 7.4.E.4 specifies unique Representment processing requirements to be used when an Issuer processes a subsequent Chargeback following a Chargeback for a Retrieval Request-related reason. All Representments in the following table appear in more detail in Volume IIDispute Resolution Rules, Section 1.6.
7.5.A.1.b
7.5.A.1.c
Dispute Resolution
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Table 7-18
Representment Reasons, Conditions, and Time Limits

Conditions An Acquirer may represent a Transaction for one of the reasons listed below within 60 calendar days.
1. For a Chargeback initiated through 3 October 2003, Acquirer must return all Chargeback documents with a completed Chargeback/Representment Documentation Transmittal (Exhibit 2E)2 2. For a Chargeback initiated on or after 4 October 2003, Acquirer must return all Chargeback documents with a completed Dispute Resolution Form (Exhibit 2E)2 Acquirer must allow 30 calendar days for document receipt: If supporting documentation is received within the 30 calendar-day waiting period or if documentation is not required. Acquirer may represent a Transaction immediately or at any time between day 1 and day 60 Otherwise, Acquirer may represent a Transaction at any time between day 31 and day 60 None
Representment Reason
Mis-sorted Chargeback1
Missing or incomplete substantiating Chargeback documentation3
Invalid Acquirer Reference Number/Tracing Data or Account Number Improper Chargeback Additional information available to remedy the Chargeback Remedy reason code 26, 27, 60, or 79 Improper ATM Cash Disbursement or Load Transaction Chargeback4
1. 2. 3. 4.
See each Chargeback listed in Volume IIDispute Resolution Rules, Section 1.6 See each Chargeback listed in Volume IIDispute Resolution Rules, Section 1.6. Send legible copy of requested item. Acquirer submits the required document to remedy Chargeback. See the ATM Cash Disbursement or Load Transaction reason codes in Volume IIDispute Resolution Rules, Section 1.6.
A mis-sorted Chargeback is calculated from the receipt date of the Chargeback documentation. Not applicable if both the Issuer and Acquirer are participants in the VisaNet Documentation Automation Service. The time limit for missing or incomplete Chargeback documentation is calculated from the Chargeback Receipt Date. An ATM Cash Disbursement or Load Transaction Representment is calculated from the Processing Date of the Chargeback.
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7.5.A.2 7.5.A.2.a
Representment Requirements
Documentation An Acquirer must provide the Issuer with the following Representment documentation, if required:
Documentation to remedy the first Chargeback For a Chargeback initiated through 3 October 2003, if documentation is provided, a
completed Chargeback/Representment Documentation Transmittal (Exhibit 2E) including the Chargeback reference number, if used (See BASE II Record Requirements (Exhibit 2L)) For a Chargeback initiated on or after 4 October 2003, if documentation is provided, a completed Dispute Resolution Form (Exhibit 2E) including the Chargeback reference number, if used (See BASE II Record Requirements (Exhibit 2L)) Translations of any non-English documentation
7.5.A.2.b
Mailing Documentation If sending documentation by mail, the Acquirer must mail this documentation in the envelope specified in Representment Documentation Envelope Specifications (Exhibit 2D) to the address designated in the Chargeback data field of the Visa Interchange Directory. The Acquirer must send this documentation on the Input Date of the Representment.
7.5.A.2.c
Use of the VisaNet Documentation Automation Service If the Issuer and Acquirer both participate in the VisaNet Documentation Automation Service, the Acquirer must transmit documentation through the VisaNet Documentation Automation Service within 1 business day of receiving the Representment Advice. If the Acquirer is unable to transmit the required documentation, it must both:
Dispute Resolution
7.5.A.2.d
Notify the Issuer through the VisaNet Documentation Automation Service that documentation
is being sent by mail
Comply with the requirements specified in Section 7.5.A.2.b

Representment Amount For a Representment, this field must contain one of the following:
Same amount in the same Transaction Currency as in the original Presentment Partial Transaction amount to remedy the Chargeback Same or corrected amount in the Settlement Currency as received by the Acquirer for the
Chargeback
7.5.B
Currency Conversion Difference

If the Transaction Currency and the Billing Currency are denominated in the euro or one of its national currency units, VisaNet converts the Transaction amount to the Billing Currency using the Basic Currency Conversion Rate. For all other Transactions, VisaNet converts the Transaction amount to the Billing Currency using the Currency Conversion Rate. The Acquirer is liable for any difference between the charged-back amount and the Representment amount. The Issuer is liable for any difference between the amount originally presented and the Representment amount.
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7.6
7.6.A
7.6.A.1 7.6.A.1.a
SECOND CHARGEBACK Reasons and Time Limits

Reasons
An Issuer may charge back a Transaction to the Acquirer a second time if it does not accept liability for the Transaction and one of the reasons listed in Table 7-19 applies. An Issuer may exercise a second Chargeback for one of the following reasons:
7.6.A.1.b
Representment improper or did not remedy the first Chargeback Required Representment documentation incomplete or not received Documentation missing from the first Chargeback can be provided Chargeback right for a different reason available Acquirer Reference Number/Tracing Data or Account Number invalid or not the same as
originally presented and can be correctly provided
7.6.A.1.c
An Issuer must not charge back a Cash Disbursement or Load Transaction at an ATM or Load Device a second time. This limitation also applies to Chargeback Reason Codes 25ii and 77.
Time Limits
7.6.A.2 7.6.A.2.a 7.6.A.2.b
Table 7-19 specifies the time limits for each type of second Chargeback. The time limit for each second Chargeback is 60 calendar days, beginning on the calendar day following the Receipt Date of the Representment, or as specified in Table 7-19.
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Table 7-19
Second Chargeback Reasons and Time Limits

Conditions The time limit for each second Chargeback is 60 calendar days, unless otherwise specified below.
Issuer must allow 30 calendar days for document receipt: If supporting documentation is received within the 30 calendar-day waiting period, or, if documentation is not required, Issuer may charge back immediately or at any time between day 1 and day 60 Otherwise, Issuer may charge back at any time between day 31 and day 60 Applicable to all reason codes. However, an ATM Cash Disbursement or Load Transaction must not be charged back a second time. 1. For first Chargeback Reason Codes26,27,60, and79: If the requested item was required as supporting documentation, or to properly determine a Chargeback, the Issuer may change its Chargeback reason code within the original time limit of the new reason code or within 60 calendar days of the Representment supplying the copy This subsequent Chargeback must be processed as a first Chargeback using usage code 1, as specified in Section 7.4.E.4 2. For all other Chargeback reason codes, all of the following apply: If an Issuer changes its Chargeback reason code, the second Chargeback must be within the original time limit for the new reason code, unless the documentation provided with the Representment was necessary to determine that another Chargeback right existed. The Chargeback may then be exercised within 60 calendar days of the Representment. A second Chargeback is not allowed for Chargeback Reason Codes 25ii and 77 (Non-Matching Account Number), except under certain conditions specified in the Chargeback reason code If the Issuers second Chargeback is exercised within the original time limit for the new reason code, the second Chargeback Period is calculated from either the Endorsement Date (or Settlement Date) or the Processing Date of the original Presentment. The Processing Date is used when the Endorsement Date or Settlement Date precedes the Processing Date by 30 calendar days or more.
Second Chargeback Reason
Missing or incomplete Representment documentation
Second Chargeback same as first
Second Chargeback different than first
Dispute Resolution
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7.6.A.3 7.6.A.3.a
Second Chargeback Requirements
Documentation An Issuer must provide the Acquirer with the following second Chargeback documentation:
If sending documentation by mail, legible photocopies of previously submitted documentation

and any substantiating documentation necessary to support the second Chargeback Any new substantiating documentation necessary to support the second Chargeback if both the Issuer and Acquirer participate in the VisaNet Documentation Automation Service For a Chargeback initiated through 3 October 2003, if substantiating documentation is provided, a completed Chargeback/Representment Documentation Transmittal (Exhibit 2E) including the Chargeback reference number, when used For a Chargeback initiated on or after 4 October 2003, if substantiating documentation is provided, a completed Dispute Resolution Form (Exhibit 2E) including the Chargeback reference number, if used
7.6.A.3.b
Mailing Documentation If sending documentation by mail, the Issuer must mail this documentation in the envelope specified in Chargeback Documentation Envelope Specifications (Exhibit 2C) to the address designated in the Chargeback data field of the Visa Interchange Directory. The Issuer must send this documentation on the Input Date of the Second Chargeback.
7.6.A.3.c
Use of the VisaNet Documentation Automation Service
If the Issuer is unable to transmit the required documentation, it must both:
Notify the Acquirer through the VisaNet Documentation Automation Service that
documentation is being sent by mail
Comply with the requirements specified in Section 7.6.A.3.b

7.6.A.4
Currency Conversion
VisaNet converts the Billing Currency to the Acquirers Settlement Currency using the Basic Currency Conversion Rate.
7.7
CHARGEBACKS BY REASON CODE

Volume IIDispute Resolution Rules lists the Chargeback reasons in numerical order by reason code. Each Chargeback is divided into 3 parts: first Chargeback, Representment, and second Chargeback. The following tables list all reason codes:
Table 7-20Reason Codes, Listed in Numerical Order Table 7-21Reason Codes, Listed in Alphabetical Order Table 7-22T&E Reason Codes, Listed in Numerical Order by T&E and Retail Table 7-23Retail Reason Codes, Listed in Numerical Order Table 7-24Chargebacks at a Glance, listed in Numerical Order
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If the Issuer and Acquirer both participate in the VisaNet Documentation Automation Service, the Issuer must transmit documentation through the VisaNet Documentation Automation Service within 1 business day of receiving a Chargeback Advice.
Chapter 7
Dispute Resolution
Table 7-20
Reason Code
Reason Codes, Listed in Numerical Order

Reason Code Title Minimum Amount
US $25 US $25 US $25 US $25 US $25

90 90 90 120 180
20 21 22 23 24
No AuthorizationT&E Transaction Late PresentmentT&E Transaction Expired CardT&E Transaction Invalid T&E Transaction T&E Merchant Service Error i. Services Not Provided, Electronic Commerce Transaction or Mail/Phone Order Airline Ticket Not Received, or Merchandise Not Received ii. Services Paid by Alternate Means iii. Addition or Transposition Error iv. Altered Amount v. Credit Not Processed T&E Processing Error i. Incorrect Account Number, Transaction Code, or Transaction Amount ii. Non-Matching Account Number iii. Duplicate Processing iv. Incorrect Transaction Currency v. Incorrectly Processed Domestic Transaction Receipt T&E Transaction Receipt Fulfillment T&E Document Fulfillment Card Recovery BulletinT&E Transaction Declined AuthorizationT&E Transaction Services Not Rendered Canceled Recurring Transaction Not as Described Defective Merchandise Fraudulent Multiple Transactions Requested Copy Illegible
25
US $25
180
Dispute Resolution
7-34
26 27 28 29 30 41 53 56 57 60
None None US $25 US $25 None None None None None None
150 180 45 75 180 120 180 180 180 150
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Table 7-20
Reason Code
Reason Codes, Listed in Numerical Order (continued)

None None None None None None None None None None None US $5 None None None None None None None None

120 120 45 75 90 90 90 120 45 120 150 180 120 180 120
62 63 70 71 72 73 74 76 77 78 79 80 81 82 83 84 85 86 87 90
Counterfeit Transaction Non-Card Card Recovery Bulletin Declined Authorization Transaction Exceeds Floor Limit Expired Card Late Presentment Non-Transaction Currency through VisaNet Non-Matching Account Number Ineligible Transaction Requested Transaction Receipt Not Received Processing Error Missing Imprint Duplicate Processing Non-Possession of Card Missing Signature Credit Not Processed Alteration of Amount Domestic Transaction Receipt Processing Violation Non-Receipt of Merchandise, Merchandise Paid by Other Means, or Non-Receipt of Cash or Load Transaction Value at ATM or Load Device i. Non-Receipt of Merchandise or Merchandise Paid by Other Means ii. Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Risk Identification Service Canceled Guaranteed Reservation Advance Deposit Transaction Exceeds Limited Amount
180 180 180 180
93 94 95 96
None US $25 US $25 None
45 120 180 75
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120
Chapter 7
Dispute Resolution
Table 7-21
Reason Codes, Listed in Alphabetical Order

Reason Code Title Reason Code Minimum Amount Time Limit (Calendar Days)
180 180 120 120 45 45 120 180 75 75 180 180 180 90 90 180 120 120 90 90 120 120 90 45 120 180
Advance Deposit Alteration of Amount Canceled Guaranteed Reservation Canceled Recurring Transaction Card Recovery Bulletin Card Recovery BulletinT&E Transaction Counterfeit Transaction Credit Not Processed Declined Authorization Declined AuthorizationT&E Transaction Defective Merchandise Domestic Transaction Receipt Processing Violation Duplicate Processing Expired Card
95 86 94 41 70 28 62 85 71 29 56 87 82 73 22 57 78 23 74 21 81 84 20 77 83 90
US $25 None US $25 None None US $25 None None None US $25 None None None None US $25 None None US $25 None US $25 None None US $25 None None None
Dispute Resolution
7-36
Expired CardT&E Transaction Fraudulent Multiple Transactions Ineligible Transaction Invalid T&E Transaction Late Presentment Late PresentmentT&E Transaction Missing Imprint Missing Signature No AuthorizationT&E Transaction Non-Matching Account Number Non-Possession of Card Non-Receipt of Merchandise, Merchandise Paid by Other Means, or Non-Receipt of Cash or Load Transaction Value at ATM or Load Device i. Non-Receipt of Merchandise or Merchandise Paid by Other Means ii. Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Non-Transaction Currency through VisaNet Non-Card
76 63
None None
120 120
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Table 7-21
Reason Codes, Listed in Alphabetical Order (continued)

Reason Code Title Reason Code Minimum Amount Time Limit (Calendar Days)
180 180 150 150 120 180 180 180
Not as Described Processing Error Requested Copy Illegible Requested Transaction Receipt Not Received Risk Identification Service Services Not Rendered T&E Document Fulfillment T&E Merchant Service Error i. Services Not Provided, Electronic Commerce Transaction or Mail/Phone Order Airline Ticket Not Received, or Merchandise Not Received ii. Services Paid by Alternate Means iii. Addition or Transposition Error iv. Altered Amount v. Credit Not Processed T&E Processing Error i. Incorrect Account Number, Transaction Code, or Transaction Amount ii. Non-Matching Account Number iii. Duplicate Processing iv. Incorrect Transaction Currency v. Incorrectly Processed Domestic Transaction Receipt T&E Transaction Receipt Fulfillment Transaction Exceeds Floor Limit Transaction Exceeds Limited Amount
53 80 60 79 93 30 27 24
None US $5 None None None None None US $25
25
US $25
180
26 72 96
None None None
150 90 75
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Table 7-22
Reason Code
20 21 22 23 24
Reason Codes, Listed in Numerical Order by T&E

US $25 US $25 US $25 US $25 US $25

90 90 90 120 180
No AuthorizationT&E Transaction Late PresentmentT&E Transaction Expired CardT&E Transaction Invalid T&E Transaction T&E Merchant Service Error i. Services Not Provided, Electronic Commerce Transaction or Mail/Phone Order Airline Ticket Not Received, or Merchandise Not Received ii. Services Paid by Alternate Means iii. Addition or Transposition Error iv. Altered Amount v. Credit Not Processed T&E Processing Error i. Incorrect Account Number, Transaction Code, or Transaction Amount ii. Non-Matching Account Number iii. Duplicate Processing iv. Incorrect Transaction Currency v. Incorrectly Processed Domestic Transaction Receipt T&E Transaction Receipt Fulfillment T&E Document Fulfillment Card Recovery BulletinT&E Transaction Declined AuthorizationT&E Transaction Counterfeit Transaction Ineligible Transaction Risk Identification Service Canceled Guaranteed Reservation Advance Deposit
25
US $25
180
Dispute Resolution
7-38
26 27 28 29 62 78 93 94 95
None None US $25 US $25 None None None US $25 US $25
150 180 45 75 120 120 45 120 180
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Table 7-23
Reason Code
30 41 53 56 57 60 62 63 70 71 72 73 74 76 77 78 79 80 81 82 83 84 85 86 87 90
Reason Codes, Listed in Numerical Order by Retail

None None None None None None None None None None None None None None None None None US $5 None None None None None None None None

180 120 180 180 180 150 120 120 45 75 90 90 90 120 45 120 150 180 120 180 120 120 180 180 180 180
Services Not Rendered Canceled Recurring Transaction Not as Described Defective Merchandise Fraudulent Multiple Transactions Requested Copy Illegible Counterfeit Transaction Non-Card Card Recovery Bulletin Declined Authorization Transaction Exceeds Floor Limit Expired Card Late Presentment Non-Transaction Currency through VisaNet Non-Matching Account Number Ineligible Transaction Requested Transaction Receipt Not Received Processing Error Missing Imprint Duplicate Processing Non-Possession of Card Missing Signature Credit Not Processed Alteration of Amount Domestic Transaction Receipt Processing Violation Non-Receipt of Merchandise, Merchandise Paid by Other Means, or Non-Receipt of Cash or Load Transaction Value at ATM or Load Device i. Non-Receipt of Merchandise or Merchandise Paid by Other Means ii. Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Risk Identification Service Transaction Exceeds Limited Amount
93 96
None None
45 75
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Table 7-24
Chargebacks at a Glance, Listed in Numerical Order

Reason Code Title and Description
No AuthorizationT&E Transaction A Merchant did not obtain Authorization for a Transaction that exceeded a T&E Merchants Floor Limit.
Reason Code
20
21
Late PresentmentT&E Transaction An Acquirer did not process a Transaction within the required time limit.
22
Expired CardT&E Transaction The Transaction Receipt bears an expiration date obtained manually or through a Chip-Reading Device or Magnetic-Stripe Terminal, the Card expired prior to the Transaction Date, and the Merchant did not obtain Authorization.
23
Invalid T&E Transaction A Merchant processed a T&E Transaction without Cardholder permission or with a Fictitious Account Number.
24
T&E Merchant Service Error i. Services Not Provided, Electronic Commerce Transaction or Mail/Phone Order Airline Ticket Not Received, or Merchandise Not Received A Merchant was unable or unwilling to provide services, or Cardholder or designee did not receive Electronic Commerce Transaction or Mail/Phone Order Airline tickets or merchandise was not received. ii. Services Paid by Alternate Means A T&E Transaction was paid by alternate means and also posted to the Cardholders account. iii. Addition or Transposition Error A T&E Merchant made an addition error or a transposition error when calculating the Transaction amount. iv. Altered Amount A T&E Merchant altered a Transaction amount without Cardholder consent. v. Credit Not Processed A T&E Merchant issued a Credit Transaction Receipt that was not processed, or a Cardholder canceled a timeshare Transaction and Merchant did not issue a Credit Transaction Receipt.
Dispute Resolution
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Table 7-24
25
Chargebacks at a Glance, Listed in Numerical Order (continued)

T&E Processing Error i. Incorrect Account Number, Transaction Code, or Transaction Amount An Acquirer processed a T&E Transaction using an incorrect Account Number, Transaction code, or amount. ii. Non-Matching Account Number An Acquirer processed a T&E Transaction for an Account Number not on the Issuers master file. iii. Duplicate Processing A T&E Transaction was processed more than once. iv. Incorrect Transaction Currency An Acquirer processed a T&E Transaction using currency different than the Transaction Currency appearing on the Transaction Receipt. v. Incorrectly Processed Domestic Transaction Receipt A Merchant did not deposit a T&E Transaction Receipt in the same country where the Transaction occurred, violating Domestic Transaction processing requirements.
Reason Code
26
T&E Transaction Receipt Fulfillment A Transaction Receipt was either requested but not received, or received but the copy was illegible, or a Substitute Transaction Receipt was illegible or missing requested data.
27
T&E Document Fulfillment An Issuer requested a T&E Document but did not receive it, or received an illegible T&E Document.
28
Card Recovery BulletinT&E Transaction A T&E Transaction did not require Authorization and the T&E Merchant was required to check the Card Recovery Bulletin, but did not.
29
Declined AuthorizationT&E Transaction A T&E Merchant completed a Transaction after Authorization was declined.
30
Services Not Rendered A Merchant was unwilling or unable to provide purchased services, or services were paid for by other means.
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Dispute Resolution
Table 7-24
41

Canceled Recurring Transaction A Merchant continued to charge a Cardholder for a Recurring Transaction despite cancellation notification.
Reason Code
53
Not as Described Goods or services received were not the same as described on the Transaction Receipt or other documentation presented to the Cardholder at the time of the purchase, or the Cardholder returned the merchandise to the Merchant or canceled the services.
56
Defective Merchandise Merchandise shipped to the Cardholder was received damaged or defective.
57
Fraudulent Multiple Transactions Multiple Transactions of a single Card occurred at the same Merchant Outlet without Cardholder permission.
60
Requested Copy Illegible An Acquirer did not provide a legible Transaction Receipt or provided an illegible or incomplete Substitute Transaction Receipt.
62
Counterfeit Transaction A Magnetic-Stripe or Chip-initiated Transaction received Authorization but the Authorization Request did not include the required data, or contained altered data. The Issuer later determined that the card used was a Magnetic-Stripe or Chip Counterfeit Card.
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63
Non-Card Merchant created a Transaction Receipt that has an Imprint but no Authorization and the card was not a Visa Card, Visa Electron Card, or a Counterfeit Card.
70
Card Recovery Bulletin A Merchant did not check the Card Recovery Bulletin for a Transaction amount that was below the Floor Limit.
71
Declined Authorization A Merchant completed a Transaction after receiving a Decline Response.
72
Transaction Exceeds Floor Limit A Merchant did not obtain Authorization for a Transaction exceeding the Floor Limit.
**CONFIDENTIAL**
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Dispute Resolution
Table 7-24
73

Expired Card A Merchant completed a Transaction with a Visa Card or Visa Electron Card that expired prior to the Transaction Date, and the Merchant did not obtain Authorization.
Reason Code
74
Late Presentment An Acquirer or Load Acquirer did not process the Transaction within the required time limit.
76
Non-Transaction Currency through VisaNet The currency transmitted through VisaNet was different than the Transaction Currency appearing on the Transaction Receipt.
77
Non-Matching Account Number A Merchant or Acquirer processed a Transaction for an Account Number not matching any on the Issuers master file.
78
Ineligible Transaction A Visa Merchant completed a Magnetic-Stripe or Chip Transaction (with a Visa Card, Visa TravelMoney Card, or Visa Electron Card) when the Service Code indicated that the Card was invalid for the Transaction and no Authorization was obtained.
79
Requested Transaction Receipt Not Received An Issuer did not receive a properly requested Transaction Receipt.
80
Processing Error An Acquirer processed a Transaction using an incorrect Account Number, Transaction code, or amount, or an addition or transposition error was made when calculating the Transaction amount.
81
Missing Imprint A Merchant did not obtain an Imprint (manually or electronically) on the Transaction Receipt for a Visa Card or Visa Electron Card and processed it without Cardholder permission.
82
Duplicate Processing A single Transaction was processed more than once.
83
Non-Possession of Card The Card was not present and a Transaction was processed without the Cardholders permission, or a Fictitious Account Number was used and Transaction was not authorized.
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Table 7-24
84

Missing Signature A Merchant did not obtain a signature or PIN, and the Merchant completed the Transaction without Cardholder permission, or no valid Card was outstanding bearing the Account Number on the Transaction Receipt. Also, a Magnetic-Stripe Telephone Transaction was processed without Cardholder permission.
Reason Code
85
Credit Not Processed A Merchant issued a Credit Transaction Receipt that was not processed via Interchange, or a Cardholder returned merchandise or canceled a timeshare Transaction and Merchant did not issue a Credit Transaction Receipt and did not properly disclose a limited return policy at the time of the Transaction.
86
Alteration of Amount A Transaction Receipt amount was altered without Cardholder permission.
87
Domestic Transaction Receipt Processing Violation A Domestic Transaction Receipt was not deposited in the country where the Transaction occurred and was processed with an incorrect Transaction Currency code.
90
Non-Receipt of Merchandise, Merchandise Paid by Other Means, or Non-Receipt of Cash or Load Transaction Value at ATM or Load Device i. Non-Receipt of Merchandise or Merchandise Paid by Other Means A Cardholder did not receive ordered merchandise at the agreed-upon location or by the agreed-upon delivery date, or paid for merchandise by other means. ii. Non-Receipt of Cash or Load Transaction Value at ATM or Load Device A Cardholder did not participate in a Cash Disbursement or Load Transaction at an ATM or Load Device, did not receive cash or Load Transaction value from an ATM or Load Device, or a Cash Disbursement or Load Transaction at an ATM or Load Device was processed more than once.
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93
Risk Identification Service Visa notifies an Issuer that a Transaction occurred that appeared on the Issuer Risk Identification Service Chargeback Exception Report.
94
Canceled Guaranteed Reservation A Hotel or Car Rental Company charged a Cardholder account after proper cancellation of a guaranteed reservation.
**CONFIDENTIAL**
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Table 7-24
95

Advance Deposit A Hotel or Cruise Line incorrectly charged a Cardholder account for an Advance Deposit Transaction or improperly administered the Advance Deposit Service.
Reason Code
96
Transaction Exceeds Limited Amount An Unattended Acceptance Terminal that performs Cardholder-Activated Transactions Type A or B exceeded the allowed amount.
7.8
ARBITRATION
Arbitration allows Visa to assign liability for a disputed Chargeback or Representment. This section specifies the allowable reasons for Arbitration as well as Arbitration procedures.
7.8.A
Reason
If Members cannot resolve a Chargeback or Representment dispute, a Member may request Arbitration from Visa within the allowable time limits.
7.8.B
7.8.B.1
Pre-Arbitration
Correspondence
7.8.B.1.a
Contents This correspondence must include all of the following:
Correspondence date Clear identification as a pre-Arbitration attempt Planned Arbitration filing date All pertinent documentation
7.8.B.1.b
Optional Pre-Arbitration Notification through BASE II The requesting Member may notify the opposing Member of a forthcoming pre-Arbitration attempt using BASE II transaction code 50 with the following text in the Member Message Field: PREARB SENT MMDDYY, FILE MMDDYY, ACCT# X....X (13-16 digits), AMT X....X, ARN X....X (23 digits), CONTACT NAME/PHONE# X....X
7.8.B.1.c
Time Limit The correspondence must be sent by mail or fax at least 30 calendar days prior to the Arbitration filing date.
7.8.B.2
Pre-Arbitration Acceptance
If the opposing Member accepts financial liability for the disputed Transaction, it must credit the requesting Member for the last amount received by the requesting Member through VisaNet, as specified in Section 8.6.B, within 30 calendar days of the pre-Arbitration correspondence date.
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Dispute Resolution
Before filing for Arbitration, the requesting Member must attempt, in writing, to resolve the dispute with the opposing Member.
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7.8.B.3
Pre-Arbitration Failure
If pre-Arbitration fails, the Member may pursue Arbitration.

7.8.C
7.8.C.1
Arbitration Process
Filing Reasons
The following are the allowable reasons for filing Arbitration.

7.8.C.1.a
Non-ATM Dispute If a Member disputes a non-ATM Chargeback, it may file for Arbitration under the following conditions:
Acquirer can provide missing documentation or proof that the second Chargeback was invalid Required documentation to support the Chargeback was incomplete or not received
within 30 calendar days
Original Acquirer Reference Number/Tracing Data or Account Number did not match the
corresponding data in the second Chargeback record Acquirer processed a third Presentment Issuer processed a third Chargeback Chargeback or Representment was invalid
7.8.C.1.b
ATM Dispute A Member may file for Arbitration under the following conditions:
Acquirer improperly represented a Chargeback for Reason Code 62, 74, 76, or 90, as
specified in Volume IIDispute Resolution Rules, Section 1.6.
Dispute Resolution
7.8.C.2 7.8.C.2.a 7.8.C.2.b
Issuer processed a second Chargeback Required documentation to support the Representment was incomplete or not received
within 30 calendar days
Acquirer Reference Number/Tracing Data or Account Number did not match the original data
in the first Presentment or Chargeback record
Filing Procedures
Filing Authority The requesting Member must file its Arbitration request with either:
Its Group Member (The Group Member must forward an Arbitration request that it considers
valid to Visa within 30 calendar days of receipt)
Visa, if it does not have a Group Member

Time Limit The requesting Member must file its written request within 75 calendar days of the last Chargeback or Representment Receipt Date. The 75 calendar-day period begins on the day following the Receipt Date, and includes the 30 calendar-day pre-Arbitration waiting period.
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7.8.C.2.c
Required Documentation When seeking Arbitration, the requesting Member must submit 2 copies of all of the following:
Cover letter signed by the Center manager or authorized officer that requests Arbitration.
This letter must briefly describe the dispute and the attempts to resolve it. Completed Summary of Arbitration Documentation (Exhibit 2J) for each Transaction signed by the Center manager or authorized officer For an Arbitration request initiated through 3 October 2003, completed Chargeback/Representment Documentation Transmittal (Exhibit 2E), if appropriate, for each Chargeback or Representment For an Arbitration request initiated on or after 4 October 2003, completed Dispute Resolution Form (Exhibit 2E) if appropriate, for each Chargeback or Representment Any supporting documentation to ensure a fair decision, such as Authorization records, registers, Merchant documents, and Member files, arranged chronologically Written evidence of a valid pre-Arbitration attempt For non-English documents, translations (unless the requesting Member did not receive the previously submitted documents in English) For an Authorization Code validity dispute, the Acquirer must provide Authorization records and any relevant comments. If internal Authorization records conflict, the Acquirer must provide V.I.P System Authorization records, which prevail. .
7.8.C.2.d
Filing Fee
7.8.C.2.e
Mailing The Member must send the Arbitration documentation for Arbitration cases involving Members within the same Visa Region, to the Members Visa Regional Office. For Arbitration cases involving Members of different Visa Regions, either:
For mail service:

Visa International Arbitration/Compliance Committee Post Office Box 8999 San Francisco, California 94128-8999 U.S.A For courier service: Visa International Arbitration/Compliance Committee 900 Metro Center Boulevard Foster City, California 94404-2775 U.S.A.
7.8.C.3 7.8.C.3.a
Invalid Request
Group Members If the Group Member determines that a request is invalid, it must return the request to the requesting Member. The requesting Member has no further recourse with Visa.
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Dispute Resolution
Visa collects a US $250 filing fee for requests submitted to Visa, as specified in Section 8.6.A.
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7.8.C.3.b
Visa If Visa determines that a request is invalid, Visa may reject the case and retain the filing fee in certain circumstances, such as:
Cover letter was missing, incomplete, or unsigned Requesting Member did not provide 2 copies of the necessary documentation Documentation is illegible Summary of Arbitration Documentation (Exhibit 2J) information conflicts with supporting
documentation information Members Center manager or authorized manager did not sign each Summary of Arbitration Documentation (Exhibit 2J) Requesting Member did not file the request within the required time limits Requesting Member filed for Arbitration prematurely, not waiting 30 calendar days for pre-Arbitration completion Submitted documentation does not include written evidence of a valid pre-Arbitration A single case was submitted involving multiple: - Acquirers - Issuers - Cardholders - Merchants - Filing reasons
7.8.C.4 7.8.C.4.a
Valid Request
Visa Notification For a valid request, Visa notifies both Members of acceptance and forwards a copy of the case to the opposing Member.
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7.8.C.4.b
Opposing Members Response The opposing Member may, within 45 calendar days of the Visa Notification date, either:
Forward any additional information or substantiating documentation Accept financial liability for the Transaction by notifying the requesting Member and Visa
If the opposing Member does not respond to the Notification, the Arbitration Committee resolves the dispute based on the available information.
7.8.C.4.c
Requesting Members Withdrawal
The requesting Member may withdraw its request. If this withdrawal is due to the opposing
Members acceptance of liability, the requesting Member may collect reimbursement for the filing fee from the opposing Member through VisaNet, as specified in Section 8.6.B. This fee must be collected within 60 calendar days of written Notification from Visa.
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7.8.C.4.d
Visa Arbitration Decision The Arbitration Committee bases its decision on all information available to it at the time of reaching the decision, including, but not limited to, the provisions of the Visa International Operating Regulations effective on the Transaction Date, and may, at its sole discretion, consider other factors such as the objective of ensuring fairness. The decision is issued in writing and delivered to both Members. The decision is final and not subject to any challenge, except for any right of appeal permitted under Section 7.8.C.5.
7.8.C.4.e
Financial Liability The responsible Member is financially liable for all of the following:
Transaction amount
If the opposing Member is responsible, the requesting Member may collect this amount from the opposing Member through VisaNet.
US $250 review fee to Visa

Visa collects this fee through VisaNet from the responsible Member. If the responsible Member has domestic currency exchange controls, Visa collects this fee through VisaNet within 30 calendar days of written Notification to the Member.
If the opposing Member is responsible, the requesting Member may collect the filing fee from the responsible Member within 60 calendar days of written Notification from Visa.
7.8.C.5 7.8.C.5.a
Appeal Rights
Appeal Amount The US dollar amount, or local currency equivalent of the case, determines whether the adversely affected Member may appeal the decision, as shown in Table 7-25. Table 7-25 Arbitration Appeal Rights
Appeal Right
No Only if Member can provide new evidence Only if Member can provide new evidence
Disputed Amount
Less than US $5,000 US $5,000 to $100,000 Greater than US $100,000
Appeal Authority
Not applicable Arbitration Committee International Board
7.8.C.5.b
Time Limits The adversely affected Member must file for appeal within 60 calendar days of the decision Notification date.
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US $250 Filing fee
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7.8.C.6 7.8.C.6.a
Appeal Filing Fee
The requesting Member is assessed a filing fee of 5 percent of the case value up to a maximum of US $1,000, or local currency equivalent. The requesting Member must not collect the filing fee from the opposing Member if the original decision is reversed.
Finality of Decision on Appeal
7.8.C.6.b
7.8.C.7
The decision on any permitted appeal is final and not subject to any challenge.
7.8.D
7.8.D.1
Direct Arbitration
Filing Reason
An Acquirer may file for Direct Arbitration if the Chargeback Reduction Service returns a Transaction with a valid Authorization.
7.8.D.2 7.8.D.2.a
Filing Procedures
Filing Authority The Acquirer must file its written request directly with Visa.
7.8.D.2.b
Time Limits
The Acquirer must file its written request within 180 calendar days of the Endorsement Date
or Settlement Date. The 180 calendar-day limit begins on the day following the Endorsement Date or Settlement Date. If the requesting Member does not meet this time limit, it loses its Direct Arbitration right and must assume financial liability for the Transaction.
7.8.D.2.c
Dispute Resolution
7-50
Required Documentation When seeking Direct Arbitration, the Acquirer must submit all of the following:
Cover letter signed by the Center manager or authorized officer that requests Direct Arbitration Disputed Transaction Receipt Proof that the Transaction received an Authorization If internal Authorization records conflict, V.I.P System Authorization records, which prevail .
7.8.D.2.d
Mailing The Acquirer must send the required Direct Arbitration documentation to either:
For mail service:

Visa International Arbitration/Compliance Committee Post Office Box 8999 San Francisco, California 94128-8999 U.S.A. For courier service: Visa International Arbitration/Compliance Committee 900 Metro Center Boulevard Foster City, California 94404-2775 U.S.A.
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7.8.D.3
Visa Notification
For a valid Direct Arbitration request, Visa notifies both Members of acceptance. Visa may request additional documentation from either or both Members.
7.8.D.4 7.8.D.4.a
Member Response
Both Members may forward a rebuttal, additional information, or substantiating documentation within 45 calendar days of the Visa Notification date. If the Members do not respond to the Notification within the 45 calendar-day period, the Arbitration Committee resolves the dispute based on the available information.
Visa Decision
7.8.D.4.b
7.8.D.5 7.8.D.5.a
The Arbitration Committee uses all available information in making its decision. It also refers to the Visa International Operating Regulations effective on the Transaction Date and bases its decision on them. The Arbitration Committee notifies both Members in writing of its decision.
Financial Liability
7.8.D.5.b 7.8.D.6 7.8.D.6.a
The decision may result in either:
One Member assigned full liability Members sharing financial liability

7.8.D.6.b 7.8.D.7 7.8.D.7.a
Any Member due reimbursement may collect it from the liable Member.
Review Fee
The Arbitration Committee assesses the liable Member an Arbitration review fee (not to exceed US $500). Visa may collect this fee from the liable Member through VisaNet, as specified in Section 8.6.A.
Appeal Rights
7.8.D.7.b 7.8.D.8
The adversely affected Member may appeal a decision to the International Board within 45 calendar days of the decision Notification date.
7.9
COMPLIANCE
Compliance allows a Member that has no Chargeback or Representment right to file a written appeal against another Member for a violation of the Visa International Operating Regulations. This section specifies the allowable reasons for Compliance and the Compliance procedures.
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7.10
FILING CONDITIONS
A Member may file for Compliance if all of the following are true:
Violation of the Visa International Operating Regulations occurred Member has no Chargeback or Representment right Member incurred or will incur a financial loss as a direct result of the violation Member would not have incurred the financial loss had the violation not occurred
A violation not involving a Transaction is resolved as specified in Section 1.5, and as deemed appropriate by Visa.
7.11
7.11.A
PRE-COMPLIANCE Correspondence
Before filing for Compliance, the requesting Member must attempt in writing to resolve the dispute with the opposing Member. This correspondence must include all of the following:
Correspondence date Clear identification as pre-Compliance Planned Compliance filing date All pertinent documentation Specific section of the Visa International Operating Regulations violated
7.11.B
Optional Pre-Compliance Notification through BASE II

The requesting Member may notify the opposing Member of a forthcoming pre-Compliance attempt using BASE II transaction code 50 with the following text in the Member Message Field: PRECOMP SENT MMDDYY, FILE MMDDYY, ACCT# X....X (13-16 digits), AMT X....X, ARN X....X (23 digits), CONTACT NAME/PHONE# X....X The correspondence must be sent by mail or faxed at least 30 calendar days prior to the Compliance filing date.
Dispute Resolution
7.11.C 7.11.D
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Pre-Compliance Acceptance
If the opposing Member accepts financial liability for the disputed Transaction, it must credit the requesting Member for the last amount received by the requesting Member through VisaNet, as specified in Section 8.6.B, within 30 calendar days of the pre-Compliance correspondence date.
Pre-Compliance Failure
If pre-Compliance fails, the Member may pursue Compliance.
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7.12
7.12.A
COMPLIANCE PROCESS Filing Reasons

A Member may file for Compliance for any violation of the Visa International Operating Regulations, including those listed below:
7.12.A.1 7.12.A.1.a
Transaction Violations
Chargeback Reduction Service Return The Chargeback Reduction Service returned a valid Chargeback resulting from an Acquirer transmitting invalid data such as:
Incorrect Transaction Date Incorrect Merchant Category Code Invalid indicator for the Merchant or Transaction type Incorrect state/country code or special condition indicator
7.12.A.1.b
Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction A Cardholder used a Card at a Hotel Reservation Service or Specialized Vehicle Reservation Service Merchant Outlet to make a reservation and one of the following occurred:
Cardholder used and paid for the accommodations or car rental services by an alternate
means and was charged a No-Show Transaction fee Required Documentation: Receipt showing payment to the Merchant by an alternate means
Merchant provided alternate accommodations or vehicle but the Cardholder was charged
for the Transaction Required Documentation: Cardholder letter confirming the check-in date or car rental date, Merchant Outlet, and location of the alternate accommodations or vehicle
No-Show Transaction amount was different than that quoted to the Cardholder
Required Documentation: Written confirmation copy with the quoted rates
Merchant did not inform the Cardholder of the exact Merchant Outlet location. Cardholder
used and paid for the accommodations or car rental at another outlet of that Merchant Required Documentation: Payment receipt copy for other Merchant Outlet
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7.12.A.1.c
Unauthorized Signature1 A Cardholders account was charged for a Transaction under the following circumstances:
Cardholder denies authorizing or participating in the Transaction Card that was lost or stolen, and recovered, was used in the disputed Transaction First initial, the first initial of the first name, or the surname of the signature on the
Transaction Receipt is not spelled the same as the one on the Card signature panel
Transaction type was not an Emergency Cash Disbursement, an Emergency Cheque Refund,
or a Priority Check-out Required Documentation: All of the following documentation is required:
Cardholder letter denying authorization and participation in the Transaction Issuer certification (completed Unauthorized SignatureIssuer Certification (Exhibit 2G)),
stating that the recovered Card signature panel was unaltered and describing the Card recovery circumstances Transaction Receipt Copy of front and back of recovered Card
7.12.A.1.d
Split Transaction A Merchant avoided obtaining a single Authorization for a Transaction by preparing 2 or more Transaction Receipts (splitting the Transaction). The combined total of these Transaction Receipts exceeds the Floor Limit. (Visa considers multiple Airline and Cruise Lines tickets issued at the same time with the same Account Number to be a single Transaction.) To support a claim of a split Transaction, an Issuer must provide evidence that a single purchase was split between 2 or more Transaction Receipts in a deliberate attempt to avoid Online Issuer Authorization.
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7.12.A.1.e
Copy Fulfillment An Acquirer cannot remedy one of the following Chargebacks because it is not able to provide a legible Transaction Receipt copy or an original:
Reason Code 26, T&E Transaction Receipt Fulfillment Reason Code 27, T&E Document Fulfillment Reason Code 60, Requested Copy Illegible Reason Code 79, Requested Transaction Receipt Not Received
7.12.A.1.f
Delayed or Amended Charges A Car Rental Company fails to support the charges for a dispute involving the validity of delayed or amended charges for damage to a rental vehicle or traffic violation, as specified in Chapter 5, "Payment Acceptance."
1.
Not applicable to a Vehicle-Specific Fleet Card Transaction
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7.12.A.1.g
Timeshares An Issuer suffered a financial loss because the Merchant Category Code did not correctly identify the Timeshare Merchant, as specified in Section 5.2.E.10
7.12.A.1.h
Card Acceptance Violations A Merchant accepted a Card in a Card-Present Environment for which it had no Merchant Agreement, and Authorization was not obtained from the Issuer (e.g., a Visa Electron Card or Visa TravelMoney Card was accepted at a Visa Merchant with Manual Capability).
7.12.B
7.12.B.1
Filing Procedures
Filing Authority
The requesting Member must file its Compliance request with either:
Its Group Member (the Group Member must forward Compliance requests that it considers
valid to Visa within 30 calendar days of receipt) Visa, if it does not have a Group Member
7.12.B.2 7.12.B.2.a
Time Limits
Effective for a Transaction with a Processing Date through 3 October 2003, the requesting Member must file its written request within 180 calendar days of the following dates. The 180 calendar-day period includes pre-Compliance and begins on the day following these dates: - Processing Date - Date the Member discovered that a violation occurred (not to exceed 2 years from the Transaction Date), if no evidence of the violation was previously available to the Member For other violations, the violation date. If the requesting Member does not meet the allowed time limits, it loses its Compliance right and is financially liable for the Transaction.
7.12.B.2.b
Effective for a Transaction with a Processing Date on or after 4 October 2003, the requesting Member must file its written request within 120 calendar days of the following dates. The 120 calendar-day period includes pre-Compliance and begins on the day following these dates:
For a Transaction violation, either the:

- Processing Date - Date the Member discovered that a violation occurred (not to exceed 2 years from the Transaction Date), if no evidence of the violation was previously available to the Member For other violations, the violation date. If the requesting Member does not meet the allowed time limits, it loses its Compliance right and is financially liable for the Transaction.
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For a Transaction violation, either the:
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7.12.B.3
Required Documentation
When seeking Compliance, the requesting Member must submit 2 copies of all of the following:
Cover letter signed by the Center manager or authorized officer that requests Compliance.
This letter must briefly describe the dispute and the attempts to resolve it.
Completed Summary of Compliance Documentation (Exhibit 2K) or Summary of Direct

Compliance Documentation (Exhibit 2M) for each Transaction signed by the Center manager or authorized officer For a Compliance request initiated through 3 October 2003, if the Compliance involves a prior Chargeback, a completed Chargeback/Representment Documentation Transmittal (Exhibit 2E) for each Chargeback or Representment For a Compliance request initiated on or after 4 October 2003, if the Compliance involves a prior Chargeback, a completed Dispute Resolution Form (Exhibit 2E) for each Chargeback or Representment Any supporting documentation to ensure a fair decision, such as Authorization records, registers, Merchant documents, and Member files, arranged chronologically. For specific required Compliance documentation, see Section 7.12. For an Authorization Code validity dispute, the Acquirer must provide Authorization records and any relevant comments. If internal Authorization records conflict, the Acquirer must provide V.I.P System Authorization records, which prevail. . Documentation substantiating that a financial loss would not have resulted had the violation not occurred Written evidence of a valid pre-Compliance attempt For non-English documents, translations (unless the requesting Member did not receive the previously submitted documents in English)
7.12.B.4
Dispute Resolution
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Filing Fee
Visa collects a US $250 filing fee through VisaNet for requests submitted to Visa, as specified in Section 8.4.
7.12.B.5
Mailing
The requesting Member must send the required Compliance documentation for a Compliance case involving Members within the same Visa Region to the Members Regional Office. For a Compliance case involving Members of different Visa Regions, either:
For mail service:

Visa International Arbitration/Compliance Committee Post Office Box 8999 San Francisco, California 94128-8999 U.S.A. For courier service: Visa International Arbitration/Compliance Committee 900 Metro Center Boulevard Foster City, California 94404-2775 U.S.A.
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7.12.C
7.12.C.1
Invalid Request
Group Member
If the Group Member determines that a request is invalid, it must return the request to the requesting Member. The requesting Member has no further recourse with Visa.
7.12.C.2
Visa
If Visa determines that a request is invalid, it may reject the case and retain the filing fee in certain circumstances, such as:
Cover letter was missing, incomplete, or unsigned Requesting Member did not provide all necessary documentation Requesting Member did not provide 2 copies of all necessary documentation Documentation is illegible Summary of Compliance Documentation (Exhibit 2K) or Summary of Direct Compliance
Documentation (Exhibit 2M) information conflicts with supporting documentation information Members Center manager or authorized manager did not sign Summary of Compliance Documentation (Exhibit 2K) or Summary of Direct Compliance Documentation (Exhibit 2M) Requesting Member did not file the request within the required time limits Submitted documentation does not include written evidence of a valid pre-Compliance attempt A single case was submitted involving multiple: - Acquirers - Issuers - Cardholders - Merchants
7.12.D
7.12.D.1
Valid Request
Visa Notification
For a valid request, the Compliance Committee notifies both Members of acceptance and forwards a copy of the case to the opposing Member.
7.12.D.2
Opposing Members Response
The opposing Member must, within 45 calendar days of the Visa Notification date, either:
Forward any requested documentation and additional information Accept financial liability for the Transaction by notifying Visa and the requesting Member
7.12.D.3 7.12.D.3.a 7.12.D.3.b
The requesting Member may withdraw its request. If this withdrawal is due to the opposing Members acceptance of liability, the requesting Member may collect reimbursement from the opposing Member for the filing fee through VisaNet, as specified in Section 8.6.B. This fee must be collected within 60 calendar days of Notification from Visa.
7.12.D.3.c
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7.12.D.4 7.12.D.4.a
Visa Compliance Decision
The Compliance Committee bases its decision on all information available to it at the time of reaching the decision, including, but not limited to, the provisions of the Visa International Operating Regulations effective on the Transaction Date and may, at its sole discretion, consider other factors such as the objective of ensuring fairness. The decision is issued in writing and delivered to both Members. The decision is final and not subject to any challenge, except for any right of appeal permitted under Section 7.12.E. If Visa determines that the delayed or amended charge specified in Section 7.12.A.1.f is unsupportable or unreasonable, Visa may find the Acquirer liable for some or all of the charge.
Financial Liability
7.12.D.4.b
7.12.D.5
The responsible Member is financially liable for all of the following, as specified in Section 8.4.A:
Transaction amount

Visa collects this fee through VisaNet from the responsible Member. If the responsible Member has domestic currency exchange controls, Visa collects this fee through VisaNet within 30 calendar days of written Notification to the Member.
Dispute Resolution
7-58
US $250 filing fee

If the opposing Member is responsible, the requesting Member may collect this amount from the responsible Member within 60 calendar days of written Notification from Visa.
7.12.E
7.12.E.1
Appeal Rights
Appeal Amount
The US dollar amount, or local currency equivalent of the case, determines whether the adversely affected Member may appeal the decision, as shown in Table 7-26. Table 7-26 Compliance Appeal Rights
Appeal Right
No Only if Member can provide new evidence Only if Member can provide new evidence
Disputed Amount
Appeal Authority
Not applicable Compliance Committee International Board
7.12.E.2
Time Limits
The adversely affected Member must file any appeal within 60 calendar days of the decision Notification date.
15 May 2004
**CONFIDENTIAL**
Chapter 7
Dispute Resolution
7.12.E.3 7.12.E.3.a
Appeal Filing Fee
7.12.E.3.b
7.12.E.4
The decision on any permitted appeal will be final and not subject to any challenge.
7.13
7.13.A
MEDIATION SERVICE Dispute Reasons

An Issuer may dispute a VisaNet Copy Request and Fulfillment Service Fulfillment through the Mediation Service for the reasons described in Section 7.13.B.
7.13.B
Mediation Request Procedures

The Issuer must submit its request for mediation within 7 calendar days from receipt of the Fulfillment, provided that the Copy Request was made within 104 calendar days or, for a T&E Document, within 119 calendar days of the Endorsement Date or Settlement Date of the original Presentment.
7.13.B.1 7.13.B.1.a
Wrong Item Dispute 01
Substitute Transaction Receipt supplied when inappropriate (see Section 7.13.B.4, dispute
code 04)
Batch header ticket or store receipt (see Section 7.13.B.4, dispute code 04) Copy that matches the Copy Request, excluding the Transaction amount (unless 2 or more
Transactions from the same Merchant have been processed to the Cardholders account and the Issuer requested one Transaction Receipt and received another).
7.13.B.1.b
The Issuer must send a copy of the Clearing Record of the first Presentment indicating the Retrieval Request Identification (RRID), on the same day as the mediation request either by:
Fax Visa Image Exchange Workstation

7.13.B.2 7.13.B.2.a
Illegible Item Dispute 02
A Fulfillment was received and either:
Fulfillment is not legible enough for the Cardholder to read or for the Issuer to identify
the Account Number or Transaction amount
T&E Document contains an illegible imprinted Account Number or signature
15 May 2004
**CONFIDENTIAL**
7-59
Dispute Resolution
The Fulfillment does not match the data sent in the Copy Request. The following are not wrong items:
Chapter 7
Dispute Resolution
7.13.B.2.b
When submitting an illegible item dispute, the Issuer must specify the parts of the copy that are illegible. The following are not considered illegible items:
Handwritten, legible Account Number (an over-written, imprinted Account Number is

considered illegible)
Illegible Merchant name (Merchant name is included in the Clearing Record) Illegible total amount on the copy, but a legible itemized invoice that totals the Transaction
amount
Other data not relevant to identify the Transaction, such as:

- Transaction Date - Expiration date - Authorization Code
7.13.B.3
Missing Values Dispute 03
The Fulfillment of a Substitute Transaction Receipt does not contain the required data elements specified in Table 7-5, Table 7-6, or Table 7-7. When submitting a missing values dispute, the Issuer must specify which required data elements are missing from the Substitute Transaction Receipt.
7.13.B.4
Invalid Fulfillment Dispute 04
The Fulfillment is not a wrong item or an allowable Substitute Transaction Receipt, and is not evidence of a Transaction. The following are considered invalid Fulfillments:
Batch header Retrieval Request form Notice that Transaction Receipt could not be located Notice requesting Chargeback Notice that full credit was processed (other than an Interchange log) and the credit was not
received
Dispute Resolution
7.13.C 7.13.D
7-60
Inappropriately supplied Substitute Transaction Receipt Transaction Receipt contains a truncated or disguised Account Number, and an Authorization
log or Clearing Record containing the complete Account Number either: - Was not provided - Conflicts with the Issuers internal records (a faxed copy of the Authorization Log or Clearing Record of the first Presentment must be sent on the same day as the mediation request)
Notification of Decision
Visa notifies the:
Issuer of its decision within 2 business days Acquirer only if it rules in favor of the Issuer Appeal Rights
The adversely affected Member has no appeal rights.
15 May 2004
**CONFIDENTIAL**
Chapter 7
Dispute Resolution
7.14
7.14.A
DIRECT COMPLIANCE
A Member may file for Direct Compliance under the circumstances described in this section.
Filing Procedures
A Member must file its Direct Compliance request:
As specified in Section 7.12.B, except that neither a pre-Compliance attempt nor proof of
financial loss is required
Within 45 calendar days from receipt of an improper Chargeback or Representment

7.14.B
7.14.B.1 7.14.B.1.a
Filing Reasons
Issuer Rights
An Issuer may either file a Direct Compliance request or initiate a second Chargeback if a Representment followed a Chargeback of a Copy Request initiated for:
For a Copy Request initiated through 3 October 2003, a T&E Transaction Receipt
Fulfillment, T&E Document Fulfillment, or Requested Transaction Receipt Not Received that was initiated within 7 calendar days after the required 45 calendar-day waiting period or for a T&E Document, the 60 calendar-day waiting period, and the Acquirer did not send a Fulfillment or a Nonfulfillment Message, as specified in Volume IIDispute Resolution Rules, Chargeback Reason Code 26, Chargeback Reason Code 27, or Chargeback Reason Code 79 For a Copy Request initiated on or after 4 October 2003, a T&E Transaction Receipt Fulfillment, T&E Document Fulfillment, or Requested Transaction Receipt Not Received that was initiated within 7 calendar days after the required 30 calendar-day waiting period, and the Acquirer did not send a Fulfillment or a Nonfulfillment Message, as specified in Volume IIDispute Resolution Rules, Chargeback Reason Code 26, Chargeback Reason Code 27, or Chargeback Reason Code 79 A T&E Transaction Receipt Fulfillment, T&E Document Fulfillment, or Requested Transaction Receipt Not Received that was initiated within 7 calendar days after receipt of a Nonfulfillment Message code 03 or 04, as specified in Volume IIDispute Resolution Rules, Chargeback Reason Code 26, Chargeback Reason Code 27, or Chargeback Reason Code 79
7.14.B.1.b
If an Issuer initiates a second Chargeback, it forfeits the right to file for Direct Compliance. Continuing disputes must be resolved in Arbitration.
Acquirer Rights
7.14.B.2 7.14.B.2.a
An Acquirer may file a Direct Compliance request under the following circumstances:
A Copy Request was fulfilled through the Copy Request Manager and charged back without
prior submission to the Mediation Service Following a Mediation Service decision in favor of the Acquirer When all of the following occur: - Fulfillment contains a truncated or disguised Account Number - Issuer initiated a Chargeback after a favorable Mediation Service decision for dispute code 04, Invalid Fulfillment - Issuers Authorization logs or Clearing Records conflict with Acquirers - Acquirer can provide the V.I.P System Authorization log or VisaNet Clearing Record . providing the correct Account Number
15 May 2004
**CONFIDENTIAL**
7-61
Dispute Resolution
Chapter 7
Dispute Resolution
7.14.B.2.b
If an Acquirer represents, it forfeits the right to file for Direct Compliance. Continuing disputes must be resolved in Arbitration.
Dispute Resolution
7-62
15 May 2004
**CONFIDENTIAL**
Chapter 7B Summary
Transaction Receipt Retrieval, Chargebacks, and Representments
INTRODUCTION MUTUAL ASSISTANCE TRANSACTION RECEIPT RETRIEVAL Original or Copy Request for Transaction Receipt Original Table 7B-1 Transaction Receipt Retrieval Request Reasons (BASE II Request for Original) Request for Transaction Receipt Copy Table 7B-2 Transaction Receipt Retrieval Request Reasons (BASE II Retrieval Request) Table 7B-3 System) Table 7B-4 Transaction Receipt Retrieval Request Reasons (Single Message 7B-6 7B-7 7B-7 7B-7 7B-7 7B-7 7B-8 7B-9 7B-10 7B-11 7B-12 7B-12 7B-12 7B-12 7B-12 7B-12 7B-12 7B-13 7B-11 Transaction Receipt Retention Periods 7B-5 7B-5 7B-5 7B-6 7B-6
Transaction Receipt Retention Transaction Receipt Request and Fulfillment Data Minimum Data Requirements Transaction Receipt Fulfillment DocumentsData Requirements Table 7B-5 Transaction Receipt Fulfillment DocumentsUnattended Acceptance Terminals Table 7B-6 Transaction Receipt Fulfillment DocumentsRecurring, Mail/Phone Order, Retail, and Electronic Commerce Transactions Table 7B-7 Transaction Receipt Fulfillment DocumentsT&E Transactions VisaNet Copy Request and Fulfillment Service Acquirer Responsibilities Table 7B-8 VisaNet Copy Request and Fulfillment ServiceNonfulfillment Message Codes Issuer Rights Acquirer Discrepancy Notification Request Discrepancy or Data Omission Issuer Responsibilities Retrieval Fees Fees Fee Recovery CHARGEBACKS AND REPRESENTMENTS Chargeback and Representment Process
7B-13
15 May 2004
**CONFIDENTIAL**
7B-1
Dispute Processing
Chapter 7B Summary

Figure 7B-1 Chargeback and Representment Process Through VisaNet 7B-13 7B-13 7B-13 7B-13 7B-14 7B-14 7B-14 7B-14 7B-14 7B-14 7B-15 7B-15 7B-16 7B-16 7B-17 7B-17 7B-18 7B-18 7B-18 7B-19 7B-19 7B-19 7B-20 7B-20 7B-20 7B-20 7B-20 Chargeback and Representment Transmission Clearing and Settlement Documentation Chargeback Reduction Service Overview Return of BASE II Presentment Return of Chargeback Chargeback Attempt to Settle Chargeback Dispute Groups and Time Limits Table 7B-9 Table 7B-10 Table 7B-11 Table 7B-12 Table 7B-13 Table 7B-14 Table 7B-15 Table 7B-16 Table 7B-17 Request for InformationGroup 1 Chargeback Reasons FraudGroup 2 Chargeback Reasons AuthorizationGroup 3 Chargeback Reasons Processing ErrorGroup 4 Chargeback Reasons Cancelled/ReturnedGroup 5 Chargeback Reasons NonReceipt Goods/ServicesGroup 6 Chargeback Reasons ATM or Load Transaction Chargeback Reasons Visa TravelMoney Card Chargeback Reasons MagneticStripe Telephone Transaction Chargeback Reasons
Reasons and Time Limits for Specific Transaction Types
Chargeback Time Limits Transaction Chargeback Method Processing Requirements Chargeback Documentation Chargeback Amount Currency Conversion REPRESENTMENT Representment Reasons, Conditions, and Time Limits Representment Reasons, Conditions, and Time Limits Table 7B-18 Representment Reasons and Conditions Representment Documentation Requirements Representment Amount Currency Conversion Difference CHARGEBACK REASON CODES Table 7B-19 Table 7B-20 Table 7B-21 Table 7B-22 Table 7B-23 Table 7B-24 Chargebacks at a Glance: Request for InformationGroup 1 Chargebacks at a Glance: FraudGroup 2 Chargebacks at a Glance: AuthorizationGroup 3 Chargebacks at a Glance: Processing ErrorGroup 4 Chargebacks at a Glance: Cancelled/ReturnedGroup 5 Chargebacks at a Glance: NonReceipt Goods/ServicesGroup 6
7B-21 7B-21 7B-21 7B-22 7B-22 7B-22
Dispute Processing
7B-2
7B-23 7B-24 7B-25 7B-26 7B-27 7B-27
15 May 2004
**CONFIDENTIAL**
Chapter 7B Summary

Table 7B-25 ARBITRATION Reason Pre-Arbitration Attempt Notification Optional Pre-Arbitration Notification through BASE II Pre-Arbitration Acceptance Pre-Arbitration Refusal Arbitration Process Filing Reasons Filing Procedures Invalid Request Valid Request Appeal Rights Table 7B-26 Arbitration Appeal Rights Appeal Filing Fee Finality of Decision on Appeal DIRECT ARBITRATION Filing Reason Filing Procedures Filing Authority Time Limits Required Documentation Visa Notification Member Response Visa Decision Financial Liability Review Fee Appeal Rights COMPLIANCE FILING CONDITIONS PRE-COMPLIANCE ATTEMPT Notification Optional Pre-Compliance Notification through BASE II Pre-Compliance Acceptance Pre-Compliance Failure COMPLIANCE PROCESS Filing Reasons Chargeback Reduction Service Return 7B-37 7B-37 7B-36 7B-36 7B-36 7B-36 7B-34 7B-34 7B-34 7B-34 7B-34 7B-35 7B-35 7B-35 7B-35 7B-35 7B-35 7B-28 7B-29 7B-29 7B-29 7B-29 7B-29 7B-30 7B-30 7B-30 7B-31 7B-32 7B-33 7B-33 7B-34 7B-34 Chargebacks at a Glance: Listed in Numerical Order 7B-28
15 May 2004
**CONFIDENTIAL**
7B-3
Dispute Processing
Chapter 7B Summary

Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction Unauthorized Signature Split Transaction Copy Fulfillment Delayed or Amended Charges Timeshare Transactions Card Acceptance Violations Non-Card Filing Procedures Filing Authority Time Limits Required Documentation Filing Fee Mailing Invalid Request Group Member Visa Valid Request Visa Notification Opposing Members Response Requesting Members Withdrawal Visa Compliance Decision Financial Liability Appeal Rights Appeal Amount Table 7B-27 Time Limits Appeal Filing Fee Finality of Decision on Appeal Compliance Appeal Rights 7B-37 7B-38 7B-38 7B-38 7B-39 7B-39 7B-39 7B-39 7B-39 7B-39 7B-39 7B-40 7B-40 7B-40 7B-41 7B-41 7B-41 7B-41 7B-41 7B-41 7B-41 7B-42 7B-42 7B-43 7B-43 7B-43 7B-43 7B-43 7B-43
Dispute Processing
7B-4
15 May 2004
**CONFIDENTIAL**
Chapter 7B
7B.1
INTRODUCTION
This chapter governs the Transaction Receipt retrieval process. It also governs the Chargeback and Representment process.
7B.2
MUTUAL ASSISTANCE
A Member must attempt to offer mutual assistance to other Members to resolve disputes between both:
Its Cardholder and another Members Merchant Its Merchant and another Members Cardholder
If a Cardholder or Merchant accepts financial liability for a Transaction, its Member must reimburse the other Member directly.
7B.3
TRANSACTION RECEIPT RETRIEVAL

An Issuer may request a Transaction Receipt from an Acquirer. This section governs Issuer and Acquirer rights, responsibilities, and procedures for obtaining and providing these documents. Only Group Member operating regulations or Private Agreements may supersede this section.
7B.3.A
7B.3.A.1
Original or Copy
Request for Transaction Receipt Original
An Issuer may request an original Transaction Receipt from an Acquirer only for specific reasons. The Acquirer may respond to a request for an original Transaction Receipt with a copy. Table 7B-1 lists these reasons and their corresponding BASE II request codes. Table 7B-1 Transaction Receipt Retrieval Request Reasons (BASE II Request for Original)
Request Reason for Original BASE II Transaction Code 51

Written Cardholder request for original due to inadequate copy of Mail/Phone Order or Recurring Transaction Receipt Legal process request for original (e.g., a subpoena) Received copy illegible Paper/handwriting analysis request Repeat request for original Arbitration request ADDITIONAL INFORMATION:
36 37 38 39 40
An Issuer does not have any Chargeback rights involving a request for an original Transaction Receipt.
15 May 2004
**CONFIDENTIAL**
7B-5
Dispute Processing
35
Chapter 7B

Request for Transaction Receipt Copy
7B.3.A.2
For all other Retrieval Requests, the Issuer may request and must accept a Transaction Receipt copy, including a Substitute Transaction Receipt, unless local law or a Private Agreement requires an original Transaction Receipt. Table 7B-2 lists reasons for requesting Transaction Receipt copies and their corresponding BASE II request codes. Table 7B-3 lists the Single Message System codes. Table 7B-2 Transaction Receipt Retrieval Request Reasons (BASE II Retrieval Request)
28 29 30 32 33 34
Request Reason for Copy BASE II Transaction Code 52

Request for copy bearing signature1 T&E Document request Cardholder request due to dispute Cardholder does not recognize Transaction Legal process or fraud analysis request Repeat request for copy
Table 7B-3
Transaction Receipt Retrieval Request Reasons (Single Message System)

Online Request Only
0028 0029 0030 0032 0033 0034
Message Reason Code (Field 63.3) in Single Message System Request for Copy Message
Request for copy bearing signature1 T&E Document request Cardholder request due to dispute Cardholder does not recognize Transaction Legal process or fraud analysis request Repeat request for copy
Dispute Processing
7B-6
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Transaction Receipt Retention
If requested, an Acquirer must provide an Issuer with a legible Transaction Receipt copy during the required retention period, as specified in Table 7B-4. Table 7B-4 Transaction Receipt Retention Periods
Document
Original Transaction Receipt Transaction Receipt copy or substitute T&E Document Recurring Transaction Receipt
7B.3.B
Retention Period
According to applicable law. Original may then be destroyed if a copy replaces it. 12 months from Processing Date 180 calendar days from Processing Date 12 months from Processing Date of latest Transaction
7B.3.C
7B.3.C.1
Transaction Receipt Request and Fulfillment Data

Minimum Data Requirements
Each Retrieval Request must contain at least the following data:
Acquirer Reference Number Account Number Transaction Date of original Presentment Merchant Category Code Either the Transaction amount in the Transaction Currency or a complete Merchant
description
Applicable Retrieval Request reason code from Table 7B-2 or Table 7B-3
7B.3.C.2 7B.3.C.2.a
Transaction Receipt Fulfillment DocumentsData Requirements
For a Visa Horizon Transaction originating at a Merchant using a Visa Horizon Merchant Card, the Acquirer may provide evidence of a valid Visa Horizon Transaction Certificate in lieu of a Transaction Receipt. To satisfy Retrieval Requests for the Transaction types appearing in Table 7B-5, Table 7B-6, and Table 7B-7, the Acquirer must provide the listed documents containing the specified data.
7B.3.C.2.b
15 May 2004
**CONFIDENTIAL**
7B-7
Dispute Processing
Chapter 7B

Table 7B-5 Transaction Receipt Fulfillment DocumentsUnattended Acceptance Terminals
Transaction Type Magnetic-Stripe Telephone
Original or Copy Requested Document Account Number Transaction Date Transaction Time Transaction Amount Authorization Code Magnetic-Stripe Data Not applicable None
Cardholder-Activated Cardholder-Activated Transaction Type A Transaction Type B or Type C

Original or copy Transaction log Original or copy Transaction log
Dispute Processing
7B-8
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Table 7B-6 Transaction Receipt Fulfillment DocumentsRecurring, Mail/Phone Order, Retail, and Electronic Commerce Transactions
Transaction Type Recurring, Mail/Phone Order, or Retail as permitted in Section 7B.3.D.1.c
Recurring or Mail Order (Excludes Phone Order)

Original or Copy Requested Document Original or copy Cardholder written permission
Electronic Commerce
Required Data on Document Account Number1 Cardholder Name Transaction Date Transaction Amount Transaction Currency Authorization Code Cardholder Signature Merchant Name Merchant Location Description Itemized Charges
1. 2.
Not applicable If any

2
Not applicable If any Not applicable Not applicable
Online address Merchandise or services Merchandise or services Not applicable Merchandise or services Not applicable
Except for the last 4 digits, the Account Number may be suppressed on an Electronic Transaction Receipt. The Recurring Services Merchant must retain the Cardholders permission in a format such as an e-mail, other electronic record, or in paper form, for the duration of the Recurring Transactions and provide it upon Issuer request, as specified in Section 5.4.C.1.
15 May 2004
**CONFIDENTIAL**
7B-9
Dispute Processing
Chapter 7B

Table 7B-7 Transaction Receipt Fulfillment DocumentsT&E Transactions
Transaction Type Car Rental
Original or Copy Substitute Transaction Receipt T&E Document Account Number2 If applicable
1
Document Type
Copy
Airline
Copy
Hotel
Copy
11
Cruise Line
Copy
11
Cardholder Name Passenger or Guest Name, if different than Cardholder Name Cardholder Address Address where tickets were sent
If available and applicable
Transaction Date Rental and Return Dates Transaction Code Transaction Amount Authorization Code Merchant Name Merchant Location Rental and Return location Travel Agent Name and Address Rental Agreement Number Description
3
If any
If any
If any
If any
If any
If applicable
Airline flight information
Dates of stay, check-in, and check-out

4
Dates of cruise embarkation and disembarkation

44
Dispute Processing
7B-10
Itemized Charges
1.
2. 3. 4.
Must include a copy of all documents pertaining to a T&E Transaction, including the Transaction Receipt, car rental agreement, and if one was created, a Guest Folio, as applicable. The Card Imprint and Cardholder signature must also be included if either or both were obtained. Except for the last 4 digits, the Account Number may be suppressed on an Electronic Transaction Receipt Includes type of car, mileage, rental rates, actual rate, refueling and insurance charges, adjustments, tax, cash received, billing method, and rental agent ID number Includes room rate, tax, and food, beverage, and incidental charges
15 May 2004
**CONFIDENTIAL**
Chapter 7B

All Issuers and Acquirers must participate in the VisaNet Copy Request and Fulfillment Service when initiating or responding to a Retrieval Request. An Issuer must not initiate a manual request through the VisaNet Copy Request and Fulfillment Service for BASE II Transaction code 52. This section governs the VisaNet Copy Request and Fulfillment Service.
7B.3.D
7B.3.D.1 7B.3.D.1.a
An Acquirer must respond within 30 calendar days of the Retrieval Request Processing Date with one of the following:
Fulfillment Nonfulfillment Message Interchange log indicating that full credit for the original Transaction amount was processed
to the Cardholder Account Number
7B.3.D.1.b
For a Visa Horizon Transaction originating at a Merchant using a Visa Horizon Merchant Card, the Acquirer may provide evidence of a valid Visa Horizon Transaction Certificate in lieu of a Transaction Receipt. When a Transaction Receipt contains a truncated or disguised Account Number, an Acquirer may respond to a Retrieval Request reason code 30, Cardholder request due to dispute, with a Substitute Transaction Receipt containing the complete Account Number and the data elements specified in Table 7B-6. The Acquirer may provide the Issuer with a Transaction Receipt that contains a truncated or disguised Account Number, provided the Acquirer also provides an Authorization log or Clearing Record containing the complete Account Number. The Acquirer is not required to provide a Transaction Receipt for either:
7B.3.D.1.c
7B.3.D.1.d
7B.3.D.1.e
ATM Cash Disbursement Magnetic-Stripe Telephone Transaction

7B.3.D.1.f
A Fulfillment must both:
Be legible enough for the Cardholder to read or for the Issuer to identify the Account Number Include the unique 12-digit Copy Request Identifier assigned by VisaNet
15 May 2004
**CONFIDENTIAL**
7B-11
Dispute Processing
Chapter 7B

A Nonfulfillment Message must include the Copy Request Identifier and one of the message codes listed in Table 7B-8. Table 7B-8 VisaNet Copy Request and Fulfillment ServiceNonfulfillment Message Codes
Description
Invalid Request: Incorrect Account Number Invalid Request: Not a valid Acquirer Reference Number Item could not be locatedCharge back Acquirer will not fulfillCharge back Transaction Receipt not required or previously fulfilled
7B.3.D.1.g
Message Code
01 02 03 04 05
7B.3.D.2
Issuer Rights
An Issuer may exercise a Chargeback right for the Chargeback reason code applicable to the dispute, if one of the following applies:
Acquirer did not respond to a Retrieval Request within 30 calendar days of the request Acquirer sent a Nonfulfillment Message code Acquirer did not send a valid or correct Fulfillment
7B.3.E
7B.3.E.1
Acquirer Discrepancy Notification

Request Discrepancy or Data Omission
If the Acquirer cannot satisfy a Retrieval Request due to an Issuer discrepancy or data omission, the Acquirer must notify the Issuer within 2 business days of the receipt of the request.
7B.3.E.1.a 7B.3.E.1.b
The notification must repeat the request information and identify the discrepancy. The Acquirer must use the same method for sending the notification as the Issuer used to request the Transaction Receipt, for an International Transaction.
7B.3.E.2
If the Issuer receives a discrepancy notification, it may either:
Dispute Processing
7B-12
Correct the discrepancy or omission and request the Transaction Receipt again If it cannot identify the discrepancy or omission, charge back the Transaction after expiration
of the waiting period
7B.3.F
7B.3.F.1
Retrieval Fees
Fees
Visa charges the Issuer and reimburses the Acquirer for a Retrieval Request as specified in Section 7B.4.B.
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Fee Recovery
7B.3.F.2
The Issuer may recover fees for Retrieval Requests for any of the following reasons:
Acquirer did not properly supply the requested Transaction Receipt Substitute Transaction Receipt does not include the required data Request resulted from an incorrect Merchant description or a zero-filled or incorrect
Transaction Date in the VisaNet transmission
7B.4
7B.4.A
CHARGEBACKS AND REPRESENTMENTS Chargeback and Representment Process

After receiving a Presentment, an Issuer may charge back a Transaction to the Acquirer under the conditions specified in Volume IIDispute Resolution Rules, beginning in Section 1.6. Similarly, the Acquirer may represent the Chargeback to the Issuer. The Issuer must not charge back the Transaction a second time and the Acquirer must not represent the Transaction a second time. Figure 7B-1 illustrates this process. Figure 7B-1 Chargeback and Representment Process Through VisaNet
ACQUIRER Presentment
ISSUER Chargeback
Representment
Arbitration
A Member may have the right to file for Arbitration after completing the Chargeback/Representment cycle (see the Section 7B.7 through Section 7B.12).
7B.4.B
7B.4.B.1
Chargeback and Representment Transmission

A Member must process a Chargeback or Representment for an International Transaction through VisaNet. A Member may also transmit a Chargeback for a Domestic Transaction through an Interchange tape or by other means under a Private Agreement.
SEE ALSO:
BASE II Record Requirements (Exhibit 2L) for the data that must appear in Chargeback and Representment VisaNet Manuals for the required formats
7B.4.B.2 7B.4.B.2.a
transmission records
Documentation
A Member sending Chargeback or Representment documentation must do so within 8 calendar days of the Chargeback or Representment Processing Date, using a Visa-approved electronic documentation transfer method (e.g., the VisaNet Documentation Automation Service). The Member must not send Chargeback or Representment documentation by mail, fax, or any other non-automated method.
7B.4.B.2.b
15 May 2004
**CONFIDENTIAL**
7B-13
Dispute Processing
Clearing and Settlement
Chapter 7B

Overview
7B.4.C
7B.4.C.1
The Chargeback Reduction Service rejects invalid or incomplete Chargebacks and returns them to the Issuer. These rejected records are not considered completed Chargebacks. The Issuer may either:
Correct the rejected record and resubmit it as a Chargeback within the applicable Chargeback
Period
Accept financial liability for the Transaction

7B.4.C.2 7B.4.C.2.a
Return of BASE II Presentment
If the BASE II Transaction Date field is zero-filled, Visa returns a Presentment to the Acquirer if the Account Number was listed on the applicable Card Recovery Bulletin within 10 calendar days prior to the Processing Date. If the BASE II Transaction Date field is not zero-filled, Visa returns a Presentment to the Acquirer if all of the following apply:
7B.4.C.2.b
Account Number was listed on a Card Recovery Bulletin Card Recovery Bulletin Listing was effective in the Card Recovery Bulletin Region of the
Merchant Outlet on the Transaction Date indicated in the BASE II record
Transaction amount is below the Floor Limit

7B.4.C.3
Return of Chargeback
The Chargeback Reduction Service may return an invalid Chargeback to the Issuer if all Chargeback requirements are not met.
7B.4.D
Chargeback
An Issuer may charge back a Transaction to an Acquirer under certain conditions. Table 7B-9 through Table 7B-17 specify the Chargeback reasons and time limits.
7B.4.D.1 7B.4.D.1.a 7B.4.D.1.b
Attempt to Settle
Before exercising a Chargeback, the Issuer must attempt to honor the Transaction. If this fails and the Issuer has already billed the Transaction to the Cardholder, the Issuer must credit the Cardholder for the Chargeback amount. An Issuer must credit its Cardholders account for the amount in dispute, whether or not a Chargeback was initiated, if the dispute involves an Electronic Commerce Transaction and the conditions are met for any of the following Chargebacks:
Dispute Processing
7B-14
7B.4.D.1.c
Reason Code 30, Services Not Provided or Merchandise Not Returned Reason Code 41, Cancelled Recurring Transaction Reason Code 53, Not as Described or Defective Merchandise Reason Code 83, FraudCard-Absent Environment Reason Code 85, Credit Not Processed
7B.4.D.1.d
The Issuer must not be reimbursed twice for the same Transaction.
15 May 2004
**CONFIDENTIAL**
Chapter 7B

A Cardholder must not be credited twice as a result of both a:
7B.4.D.1.e
Chargeback Credit processed by a Merchant

7B.4.D.2
Chargeback Dispute Groups and Time Limits
The following tables list the Chargeback dispute groups, the Chargeback reason codes included in each group, and the Chargeback time limits:
Table 7B-9, Request for InformationGroup 1 Table 7B-10, FraudGroup 2 Table 7B-11, AuthorizationGroup 3 Table 7B-12, Processing ErrorGroup 4 Table 7B-13, Cancelled/ReturnedGroup 5 Table 7B-14, Non-Receipt Goods/ServicesGroup 6
All of the Chargebacks in the following tables are specified in detail in Volume IIDispute Resolution Rules, beginning in Section 1.6.
7B.4.D.2.a
Request for InformationGroup 1 Table 7B-9 lists the Chargebacks that may apply if an Issuer initiated a Retrieval Request and the Acquirer either:
Fulfilled the request with an illegible Fulfillment Did not provide additional Transaction Information beyond the data submitted in the Clearing
Record Table 7B-9 Request for InformationGroup 1 Chargeback Reasons
Chargeback Reasons
Illegible Fulfillment Transaction Not Recognized
Reason Code
60 75

120 120
15 May 2004
**CONFIDENTIAL**
7B-15
Dispute Processing
Chapter 7B

FraudGroup 2 Table 7B-10 lists the Chargebacks that may apply if a Cardholder asserts that he did not authorize or participate in a Transaction, or an Issuer certifies that the Account Number used to complete a Transaction is fictitious or no longer valid. Table 7B-10 FraudGroup 2 Chargeback Reasons
Chargeback Reasons
Fraudulent Multiple Transactions Counterfeit Transaction FraudCard-Present Environment FraudCard-Absent Environment Risk Identification Service
7B.4.D.2.b
Reason Code
57 62 81 83 93

120 120 120 120 120
7B.4.D.2.c
AuthorizationGroup 3 Table 7B-11 lists the Chargebacks that may apply if a Merchant or an Acquirer did not follow the proper Authorization procedures. Table 7B-11 AuthorizationGroup 3 Chargeback Reasons
Chargeback Reasons
Card Recovery Bulletin, Exception File, or Visa Horizon Negative File Declined Authorization No Authorization Expired Card Service Code Violation
Reason Code
70 71 72 73 78

75 75 75 75 75
Dispute Processing
7B-16
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Processing ErrorGroup 4 Table 7B-12 lists the Chargebacks that may apply if a Merchant incorrectly submitted a Transaction or an Acquirer made a technical error in processing a Transaction. Table 7B-12 Processing ErrorGroup 4 Chargeback Reasons
Chargeback Reasons
Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Incorrect Transaction Amount or Account Number Duplicate Processing Paid by Other Means Transaction Exceeds Limited Amount
7B.4.D.2.d
Reason Code
74 76 77 80 82 86 96

120 120 120 120 120 120 120
7B.4.D.2.e
Cancelled/ReturnedGroup 5 Table 7B-13 lists the Chargebacks that may apply if either:
A Merchant issued a Credit Transaction Receipt, but did not process it A Cardholder cancelled a service or returned merchandise and the Merchant did not process
a Credit Transaction Receipt Table 7B-13 Cancelled/ReturnedGroup 5 Chargeback Reasons
Chargeback Reasons
Cancelled Recurring Transaction Not as Described or Defective Merchandise Credit Not Processed
Reason Code
41 53 85

120 120
15 May 2004
**CONFIDENTIAL**
7B-17
Dispute Processing
120
Chapter 7B

Non-Receipt Goods/ServicesGroup 6 Table 7B-14 lists the Chargebacks that may apply if either:
7B.4.D.2.f
A Merchant was unable or unwilling to provide the service, or the Cardholder or authorized
person did not receive the merchandise at the agreed-upon location or by the agreed-upon date
A Cardholder completed an ATM Cash Disbursement or Load Transaction but did not receive
cash or Load Transaction value, or received only a portion of the cash or Load Transaction value Table 7B-14 NonReceipt Goods/ServicesGroup 6 Chargeback Reasons
Chargeback Reasons
Services Not Provided or Merchandise Not Received Non-Receipt of Cash or Load Transaction Value at ATM or Load Device
7B.4.D.3 7B.4.D.3.a
Reason Code
30 90

120 120
Reasons and Time Limits for Specific Transaction Types
ATM or Load Transaction Chargeback Reasons Table 7B-15 lists the only Chargebacks that apply to ATM Transactions. They may also apply to other types of Transactions. Table 7B-15 ATM or Load Transaction Chargeback Reasons
Chargeback Reasons
Counterfeit Transaction Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation
Reason Code
62 74 76 81 82 90

120 120 120 120 120 120
Dispute Processing
7B-18
FraudCard-Present Environment Duplicate Processing Non-Receipt of Cash or Load Transaction Value at ATM or Load Device
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Visa TravelMoney Card Chargeback Reasons Table 7B-16 lists the only Chargebacks that apply to Transactions completed with a Visa TravelMoney Card. They may also apply to other types of Transactions. Table 7B-16 Visa TravelMoney Card Chargeback Reasons
Chargeback Reasons
Counterfeit Transaction Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Service Code Violation FraudCard-Absent Environment Non-Receipt of Cash or Load Transaction Value at ATM or Load Device
7B.4.D.3.b
Reason Code
62 74 76 77 78 83 90

120 120 120 120 120 120 120
7B.4.D.3.c
Magnetic-Stripe Telephone Transaction Chargeback Reasons Table 7B-17 lists the only Chargebacks that apply to Magnetic-Stripe Telephone Transactions. They may also apply to other types of Transactions. Table 7B-17 MagneticStripe Telephone Transaction Chargeback Reasons
Chargeback Reasons
Card Recovery Bulletin or Exception File Expired Card Late Presentment Service Code Violation FraudCard-Present Environment Duplicate Processing Risk Identification Service Transaction Exceeds Limited Amount
Reason Code
70 73 74 78 81 82 93 96

75 75 120 120 120 120 120 120
7B.4.D.4 7B.4.D.4.a 7B.4.D.4.b
Chargeback Time Limits
The Chargeback time limit is calculated from the Transaction Processing Date. The Chargeback time limit begins on the calendar day following this date.
15 May 2004
**CONFIDENTIAL**
7B-19
Dispute Processing
Chapter 7B

Transaction Chargeback Method
7B.4.D.5
An Issuer must charge back each Transaction separately. The Issuer must not combine Transactions and charge them back as a single Transaction. This rule does not apply to a Magnetic-Stripe Telephone or Telephone Service Transaction for which the Cardholder did not give permission or when a Fictitious Account Number was used or no valid Card was outstanding.
7B.4.E
7B.4.E.1 7B.4.E.1.a
Processing Requirements
Chargeback Documentation
An Issuer must provide an Acquirer with the following Chargeback documentation for each Transaction, if required:
Completed Exhibit 2E-1 Issuer through Exhibit 2E-6 Issuer, as appropriate. If no

documentation is required but documentation is sent, Exhibit 2E-1 Issuer through Exhibit 2E-6 Issuer, as appropriate, must also be sent.
Signed Cardholder certification denying participation in the Transaction for asserted

fraudulent use of a Card or Account Number. Each fraudulent Transaction does not require a separate certification. The signed Cardholder certification may include a signature received in a secure online banking environment maintained by the Issuer. 1
Translations into English for non-English documentation Other documentation as specified for each Chargeback
7B.4.E.1.b
A Member sending Chargeback documentation must do so within 8 calendar days of the Chargeback Processing Date, using a Visa-approved electronic documentation transfer method (e.g., the VisaNet Documentation Automation Service). The Member must not send Chargeback documentation by mail, fax, or any other non-automated method.
Chargeback Amount
7B.4.E.1.c
7B.4.E.2
The Issuer must charge back for either:
Actual billed amount in the Billing Currency Partial Transaction amount equal to the disputed amount
7B.4.E.3
Dispute Processing
7B-20
Currency Conversion
Visa converts the Billing Currency to the Acquirers Settlement Currency using the Basic Currency Conversion Rate.
1.
In this environment, any method used by the Cardholder that establishes a unique identity through use of a password or other log-on identification method is considered a valid Cardholder signature. When a signed Cardholder certification is received in an online banking environment, the Issuer must certify with the Chargeback that the unique identity represents the Cardholder signature.
15 May 2004
**CONFIDENTIAL**
Chapter 7B

REPRESENTMENT Representment Reasons, Conditions, and Time Limits
Representment Reasons, Conditions, and Time Limits
7B.5
7B.5.A
7B.5.A.1 7B.5.A.1.a
An Acquirer may represent a Transaction to the Issuer for one of the reasons listed in Table 7B-18 within 45 calendar days. The Representment time limit is calculated from the Chargeback Processing Date. Representment information in the following table appears in more detail in Volume IIDispute Resolution Rules, Section 1.6. Table 7B-18 Representment Reasons and Conditions
Mis-sorted Chargeback1 Missing or incomplete documentation to support Chargeback2
7B.5.A.1.b
Conditions
None. Acquirer must wait 15 calendar days for document delivery: If incomplete supporting documentation is received within the 15 calendar-day waiting period, Acquirer may represent a Transaction immediately or any time between the document receipt date and day 45 If no supporting documentation is received within the 15 calendarday waiting period, Acquirer may represent a Transaction at any time between day 16 and day 45 None.
Invalid Acquirer Reference Number/Tracing Data or Account Number Improper Chargeback Additional information available to remedy the Chargeback Remedy reason code 60 Improper ATM Cash Disbursement or Load Transaction Chargeback3
See Volume IIDispute Resolution Rules, Section 1.6 See Volume IIDispute Resolution Rules, Section 1.6 Send legible copy of requested item Acquirer submits the required documentation to remedy Chargeback. See the ATM Cash Disbursement or Load Transaction reason codes in Volume IIDispute Resolution Rules, Section 1.6 A Load Acquirer may represent an improper Chargeback involving a Load Transaction within 15 calendar days of the Chargeback Processing Date.
1. 2. 3.
A mis-sorted Chargeback is calculated from the receipt date of the Chargeback documentation. The time limit for missing or incomplete Chargeback documentation is calculated from the Chargeback Processing Date. An ATM Cash Disbursement or Load Transaction Representment is calculated from the Chargeback Processing Date.
15 May 2004
**CONFIDENTIAL**
7B-21
Dispute Processing
Chapter 7B

Representment Documentation Requirements
7B.5.A.2 7B.5.A.2.a
An Acquirer must provide the Issuer with the following Representment documentation, if required:
Documentation to remedy the Chargeback Completed Exhibit 2E-1 Acquirer through Exhibit 2E-6 Acquirer, as appropriate, including the
Chargeback reference number, if used (See BASE II Record Requirements (Exhibit 2L))
Translations of any non-English documentation

A Member sending Representment documentation must do so within 8 calendar days of the Representment Processing Date, using a Visa-approved electronic documentation transfer method (e.g., the VisaNet Documentation Automation Service).
7B.5.A.2.b
The Member must not send Representment documentation by mail, fax, or any other non-automated method.
Representment Amount
7B.5.A.3
For a Representment, this field must contain one of the following:
Same amount in the same Transaction Currency as in the original Presentment Partial Transaction amount to remedy the Chargeback Same or corrected amount in the Settlement Currency as received by the Acquirer for the
Chargeback
7B.5.A.4
Currency Conversion Difference
If the Transaction Currency and the Billing Currency are denominated in the euro or one of its national currency units, VisaNet converts the Transaction Amount to the Billing Currency using the Basic Currency Conversion Rate. For all other Transactions, VisaNet converts the Transaction Amount to the Billing Currency using the Currency Conversion Rate.
The Acquirer is liable for any difference between the charged-back amount and the
Representment amount
The Issuer is liable for any difference between the amount originally presented and the
Representment amount
Dispute Processing
7B-22
7B.6
CHARGEBACK REASON CODES

Table 7B-19 through Table 7B-25 list the Chargeback reason codes by dispute group and identify the type of dispute that applies to each reason code.
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Table 7B-19 Chargebacks at a Glance: Request for InformationGroup 1
Reason Code
60
Reason Code Title, Description, and Conditions

Illegible Fulfillment The Fulfillment supplied in response to a Retrieval Request is illegible. Applies when a Fulfillment is received and the Account Number or Transaction amount is illegible.
75
Transaction Not Recognized The Cardholder does not recognize the Transaction and additional information beyond the data required in the Clearing Record is needed to determine Transaction validity. Applies when Cardholder does not recognize a Transaction and additional information beyond the data required in the Clearing Record is needed to determine Transaction validity.
15 May 2004
**CONFIDENTIAL**
7B-23
Dispute Processing
Chapter 7B

Table 7B-20 Chargebacks at a Glance: FraudGroup 2
Reason Code
57

Fraudulent Multiple Transactions Multiple Transactions occurred on a single Card at the same Merchant Outlet without the Cardholders permission.
62
Counterfeit Transaction A Counterfeit Card was used for a Magnetic-Stripe or Chip-initiated Transaction that received Authorization but the Authorization Request did not include the required data or contained altered data.
81
FraudCard-Present Environment A Merchant did not obtain an Imprint and signature (or a PIN) in a Card-Present Environment, and the Merchant completed the Transaction without the Cardholders permission, or a Transaction was processed with a Fictitious Account Number, or no valid Card was outstanding bearing the Account Number on the Transaction Receipt. Applies when the Merchant did not obtain an Imprint and signature, or PIN for a Face-to-Face Transaction and either: Cardholder did not give permission to complete the Transaction Fictitious Account Number was used or no valid Card was outstanding
83
FraudCard-Absent Environment A Mail/Phone Order or Electronic Commerce Transaction was processed without the Cardholders permission, or a Fictitious Account Number was used, or no valid Card was outstanding bearing the Account Number on the Transaction Receipt. Applies when a Mail/Phone Order or Electronic Commerce Transaction occurred and either: Cardholder did not give permission to complete the Transaction Fictitious Account Number was used or no valid Card was outstanding
Dispute Processing
7B-24
93
Risk Identification Service Visa notified the Issuer that a Transaction appeared on the Risk Identification Service Chargeback Exception Report.
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Table 7B-21 Chargebacks at a Glance: AuthorizationGroup 3
Reason Code
70

Card Recovery Bulletin, Exception File, or Visa Horizon Negative File A Merchant did not check the Card Recovery Bulletin, Exception File, or Visa Horizon negative file for a Transaction amount that was below the Floor Limit.
71
Declined Authorization A Merchant completed a Transaction after an Authorization Request received a Decline Response.
72
No Authorization Authorization was required for a Transaction, but the Merchant did not obtain Authorization.
73
Expired Card A Merchant completed a Transaction with a Card that expired prior to the Transaction Date, and the Merchant did not obtain Authorization.
78
Service Code Violation The Service Code on the Magnetic Stripe or Chip indicated that the Card was invalid for the Transaction, and the Merchant did not obtain Authorization.
15 May 2004
**CONFIDENTIAL**
7B-25
Dispute Processing
Chapter 7B

Table 7B-22 Chargebacks at a Glance: Processing ErrorGroup 4
Reason Code
74

Late Presentment Transaction was not processed within the required time limits and the account was not in good standing on the Chargeback Processing Date, or the Transaction was processed more than 180 calendar days from the Transaction Date.
76
Incorrect Currency or Transaction Code, or Domestic Transaction Processing Violation Transaction was processed with an incorrect Transaction code, an incorrect currency code, or the Merchant did not deposit the Transaction Receipt in the country where the Transaction occurred.
77
Non-Matching Account Number Transaction did not receive Authorization and was processed using an Account Number that does not match any on the Issuers master file.
80
Incorrect Transaction Amount or Account Number Transaction amount is incorrect, or an addition or transposition error was made when calculating the Transaction amount, or Merchant altered the Transaction amount after the Transaction was completed without the consent of the Cardholder, or a Transaction was processed using an incorrect Account Number.
82
Duplicate Processing A single Transaction was processed more than once.
86
Paid by Other Means Merchandise or service was received, but paid for by other means.
96
Transaction Exceeds Limited Amount An Unattended Acceptance Terminal that performs Cardholder-Activated Transaction Type A or Cardholder-Activated Transaction Type B exceeded the allowed amount.
Dispute Processing
7B-26
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Table 7B-23 Chargebacks at a Glance: Cancelled/ReturnedGroup 5
Reason Code
41

Cancelled Recurring Transaction The Merchant continued to charge a Cardholder for a Recurring Transaction despite notification of cancellation.
53
Not as Described or Defective Merchandise The Cardholder received damaged or defective merchandise, or the merchandise or service did not match what was described on the Transaction Receipt or other documentation presented at the time of the purchase.
85
Credit Not Processed A Merchant did not process a Credit Transaction Receipt as required.
Table 7B-24 Chargebacks at a Glance: NonReceipt Goods/ServicesGroup 6

Reason Code
30

Services Not Provided or Merchandise Not Received The Merchant was unable or unwilling to provide the services, or the Cardholder or authorized person did not receive the merchandise at the agreed-upon location or by the agreed-upon date.
90
Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Cardholder did not receive, or received only a portion of cash or Load Transaction value.
15 May 2004
**CONFIDENTIAL**
7B-27
Dispute Processing
Chapter 7B

Table 7B-25 Chargebacks at a Glance: Listed in Numerical Order
Reason Code 30 41 53 57 60 62 70 71 72 73 74 75 76 77 78 80 81 82 83 85 86 90 93 96 Reason Code Title Services Not Provided or Merchandise Not Received Cancelled Recurring Transaction Not as Described or Defective Merchandise Fraudulent Multiple Transactions Illegible Fulfillment Counterfeit Transaction Card Recovery Bulletin, Exception File, or Visa Horizon Negative File Declined Authorization No Authorization Expired Card Late Presentment Transaction Not Recognized Incorrect Currency or Transaction Code, or Domestic Transaction Processing Violation Non-Matching Account Number Service Code Violation Incorrect Transaction Amount or Account Number FraudCard-Present Environment Duplicate Processing FraudCard-Absent Environment Credit Not Processed Paid by Other Means Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Risk Identification Service Transaction Exceeds Limited Amount Dispute Group 6 5 5 2 1 2 3 3 3 3 4 1 4 4 3 4 2 4 2 5 4 6 2 4 Page 154 126 134 38 30 40 64 72 80 84 90 32 96 104 86 106 44 114 52 140 120 160 60 122
Dispute Processing
7B-28
7B.7
ARBITRATION
Arbitration allows Visa to assign liability for a disputed Transaction when the Chargeback and Representment process fails to resolve the dispute. This section specifies the allowable reasons and procedures for Arbitration.
7B.7.A
Reason
If Members cannot resolve a dispute through the Chargeback and Representment process, a Member may request Arbitration from Visa within the allowable time limits.
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Pre-Arbitration Attempt
For a second Chargeback or Representment with a Processing Date prior to 2 October 2004, before filing for Arbitration, the requesting Member must make a pre-Arbitration attempt when one of the following occurs:
7B.7.B
New documentation or information is being provided to the opposing Member about the
dispute
The Issuer changes the reason code for the dispute after the Representment was processed Representment or Chargeback documentation was not received
For a Representment with a Processing Date on or after 2 October 2004, before filing for Arbitration, the requesting Member must make a pre-Arbitration attempt when either:
New documentation or information is being provided to the opposing Member about the
dispute
The Issuer changes the reason code for the dispute after the Representment was processed
7B.7.B.1 7B.7.B.1.a 7B.7.B.1.b
Notification
Pre-Arbitration notification must be made using Pre-Arbitration Attempt (Exhibit 2N). The Pre-Arbitration Attempt (Exhibit 2N) must be sent by fax or mail at least 30 calendar days prior to the Arbitration filing date.
Optional Pre-Arbitration Notification through BASE II
7B.7.B.2
The requesting Member may notify the opposing Member of a forthcoming pre-Arbitration attempt using BASE II Transaction code 50 with the following text in the Member Message Field: PREARB SENT MMDDYY, FILE MMDDYY, ACCT# X....X, AMT X....X, ARN X....X (23 or 24 digits), CONTACT NAME/PHONE# X....X
7B.7.B.3
Pre-Arbitration Acceptance
If the opposing Member accepts financial responsibility for the disputed Transaction, it must credit the requesting Member for the last amount received by the requesting Member through VisaNet, as specified in Section 8.6.B, within 30 calendar days of the pre-Arbitration attempt date.
7B.7.B.4
Pre-Arbitration Refusal
If the opposing Member does not accept financial responsibility for the disputed Transaction, the requesting Member may pursue Arbitration.
15 May 2004
**CONFIDENTIAL**
7B-29
Dispute Processing
Chapter 7B

Arbitration Process
Filing Reasons
7B.7.C
7B.7.C.1
A Member may file for Arbitration under the following conditions:
Required documentation to support the Representment was incomplete or not transmitted

within 8 calendar days of the Representment Processing Date
Acquirer improperly represented a Chargeback Issuer processed a prohibited second Chargeback following any Representment Acquirer processed a prohibited second Representment Acquirer Reference Number/Tracing Data or Account Number did not match the original data
in the first Presentment or Chargeback record
7B.7.C.2 7B.7.C.2.a
Filing Procedures
Filing Authority The requesting Member must file its Arbitration request with either:
Its Group Member (The Group Member must forward an Arbitration request that it considers

7B.7.C.2.b
Time Limit Effective through 31 March 2005, the requesting Member must file its written request within 75 calendar days of the last Chargeback or Representment Processing Date. The 75 calendar-day period begins on the day following the Processing Date, and includes the 30 calendar-day pre-Arbitration waiting period. Effective 1 April 2005, the requesting Member must file its request within 60 calendar days of the Processing Date of the last Chargeback or Representment. The 60 calendar-day period begins on the day following the Processing Date, and includes the 30 calendar-day pre-Arbitration waiting period.
7B.7.C.2.c
Required Documentation When seeking Arbitration, the requesting Member must submit 2 copies of all of the following:
Dispute Processing
7B-30
Cover letter signed by the Center manager or authorized officer that requests Arbitration.
Completed Summary of Arbitration Documentation (Exhibit 2J) for each Transaction, signed
by the Center manager or authorized officer
Completed Dispute Resolution Form (Exhibit 2E-1 through Exhibit 2E-6) if appropriate, for
each Chargeback or Representment
Any supporting documentation to ensure a fair decision, such as Authorization records,

registers, Merchant documents, and Member files, arranged chronologically
Completed Pre-Arbitration Attempt (Exhibit 2N), if applicable For non-English documents, translations (unless the requesting Member did not receive the
previously submitted documents in English)
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Filing Fee Visa collects a US $250 filing fee through VisaNet for requests submitted to Visa, as specified in Section 8.6.A.
7B.7.C.2.d
7B.7.C.2.e
Mailing The Member must send the Arbitration documentation for Arbitration cases involving Members within the same Region to the Members Visa Regional Office. For Arbitration cases involving Members of different Regions, either:
For mail service:

Visa International Arbitration/Compliance Committee Post Office Box 8999 San Francisco, California 941288999 U.S.A.
For courier service:

Visa International Arbitration/Compliance Committee 900 Metro Center Boulevard Foster City, California 944042775 U.S.A.
7B.7.C.3 7B.7.C.3.a
Invalid Request
Group Members If the Group Member determines that a request is invalid, it must return the request to the requesting Member. The requesting Member has no further recourse with Visa.
15 May 2004
**CONFIDENTIAL**
7B-31
Dispute Processing
Chapter 7B

Visa If Visa determines that a request is invalid, Visa may reject the case and retain the filing fee in certain circumstances, such as:
7B.7.C.3.b
Cover letter was missing, incomplete, or unsigned Requesting Member did not provide 2 copies of the necessary documentation Documentation is illegible Summary of Arbitration Documentation (Exhibit 2J) information conflicts with supporting
documentation information Members Center manager or authorized manager did not sign each Summary of Arbitration Documentation (Exhibit 2J) Requesting Member did not file the request within the required time limits Requesting Member filed for Arbitration prematurely, not waiting 30 calendar days for pre-Arbitration completion, if applicable Submitted documentation does not include evidence of a valid pre-Arbitration, if applicable A single case was submitted involving multiple: - Acquirers - Issuers - Account Numbers - Merchants - Filing reasons
7B.7.C.4 7B.7.C.4.a
Valid Request
Visa Notification For a valid request, Visa notifies both Members of acceptance and forwards a copy of the case to the opposing Member.
7B.7.C.4.b
Opposing Members Response The opposing Member may, within 45 calendar days of the Visa Notification date, either:
Forward any additional information or substantiating documentation Accept financial liability for the Transaction by notifying the requesting Member and Visa
Dispute Processing
7B-32
If the opposing Member does not respond to the Notification, the Arbitration Committee resolves the dispute based on the available information.
7B.7.C.4.c
The requesting Member may withdraw its request. If this withdrawal is due to the opposing
Members acceptance of liability, the requesting Member may collect reimbursement for the filing fee from the opposing Member through VisaNet, as specified in Section 8.6.B.
This fee must be collected within 60 calendar days of written Notification from Visa
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Visa Arbitration Decision The Arbitration Committee bases its decision on all information available to it at the time of reaching the decision, including, but not limited to, the provisions of the Visa International Operating Regulations effective on the Transaction Date and may, at its sole discretion, consider other factors such as the objective of ensuring fairness. The decision is both:
7B.7.C.4.d
Issued in writing and delivered to both Members Final and not subject to any challenge, except for any right of appeal permitted under
Section 7B.7.C.5
7B.7.C.4.e
Financial Liability The responsible Member is financially liable for all of the following, as specified in Section 8.4.A:
Transaction amount

Visa collects this fee through VisaNet from the responsible Member. If the responsible Member has domestic currency exchange controls, Visa collects this fee through VisaNet within 30 calendar days of Notification to the Member.
US $250 Filing Fee

If the opposing Member is responsible, the requesting Member may collect the filing fee from the responsible Member within 60 calendar days of Notification from Visa.
7B.7.C.5 7B.7.C.5.a
Appeal Rights
Appeal Amount
Table 7B-26 Arbitration Appeal Rights

Disputed Amount
Appeal Right
No Only if Member can provide new evidence not previously available Only if Member can provide new evidence not previously available
Appeal Authority
Not applicable Arbitration Committee International Board
15 May 2004
**CONFIDENTIAL**
7B-33
Dispute Processing
The US dollar amount, or local currency equivalent of the case, determines whether the adversely affected Member may appeal the decision, as shown in Table 7B-26.
Chapter 7B

Time Limits The adversely affected Member must file for appeal within 60 calendar days of the decision Notification date.
7B.7.C.5.b
7B.7.C.6 7B.7.C.6.a
Appeal Filing Fee
7B.7.C.6.b
7B.7.C.7
7B.8
7B.8.A
DIRECT ARBITRATION Filing Reason

An Acquirer may file for Direct Arbitration if the Chargeback Reduction Service returns a Transaction with a valid Authorization.
7B.8.B
7B.8.B.1
Filing Procedures
Filing Authority
The Acquirer must file its written request directly with Visa.
7B.8.B.2 7B.8.B.2.a
Time Limits
The Acquirer must file its written request within 180 calendar days of the Processing Date. The 180 calendar-day limit begins on the day following the Processing Date. If the requesting Member does not meet this time limit, it loses its Direct Arbitration right and must assume financial liability for the Transaction.
7B.8.B.2.b
7B.8.B.3
When seeking Direct Arbitration, the Acquirer must submit all of the following:
Dispute Processing
7B-34
Cover letter signed by the Center manager or authorized officer that requests Direct Arbitration Disputed Transaction Receipt Proof that the Transaction received an Authorization If internal Authorization records conflict, V.I.P System Authorization records, which prevail .
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Mailing The Acquirer must send the required Direct Arbitration documentation to either:
7B.8.B.3.a
For mail service:


7B.8.C
Visa Notification
For a valid Direct Arbitration request, Visa notifies both Members of acceptance. Visa may request additional documentation from either or both Members.
7B.8.D
Member Response
Both Members may forward a rebuttal, additional information, or substantiating documentation within 45 calendar days of the Visa Notification date. If the Members do not respond to the Notification within the 45 calendar-day period, the Arbitration Committee resolves the dispute based on the available information.
7B.8.E
Visa Decision
The Arbitration Committee uses all available information in making its decision. It also refers to the Visa International Operating Regulations effective on the Transaction Date and bases its decision on it. The Arbitration Committee notifies both Members in writing of its decision. The decision may result in either:
One Member assigned full liability Members sharing financial liability

Any Member due reimbursement may collect it from the liable Member.
7B.8.G
Review Fee
The Arbitration Committee assesses the liable Member an Arbitration review fee (not to exceed US $500). Visa may collect this fee from the liable Member through VisaNet, as specified in Section 8.6.A.
7B.8.H
Appeal Rights
The adversely affected Member may appeal a decision to the International Board within 45 calendar days of the decision Notification date.
15 May 2004
**CONFIDENTIAL**
7B-35
Dispute Processing
7B.8.F
Financial Liability
Chapter 7B

COMPLIANCE
Compliance allows a Member that has no Chargeback or Representment right to file a complaint against another Member for a violation of the Visa International Operating Regulations. This section specifies the allowable reasons for Compliance and the Compliance procedures.
7B.9
7B.10
FILING CONDITIONS
A Member may file for Compliance if all of the following are true:
Violation of the Visa International Operating Regulations occurred Member has no Chargeback or Representment right Member incurred or will incur a financial loss as a direct result of the violation Member would not have incurred the financial loss had the violation not occurred
A violation not involving a Transaction is resolved as specified in Section 1.5, and as deemed appropriate by Visa.
7B.11
PRE-COMPLIANCE ATTEMPT
Before filing for Compliance, the requesting Member must attempt to resolve the dispute with the opposing Member. This attempt must include all of the following:
Attempt date Clear identification as pre-Compliance attempt Planned Compliance filing date All pertinent documentation Specific section of the Visa International Operating Regulations violated
7B.11.A
Notification
Pre-Compliance notification must be made using Pre-Compliance Attempt (Exhibit 2O). The Pre-Compliance Attempt (Exhibit 2O) must be sent by fax or mail at least 30 calendar days prior to the Compliance filing date.
7B.11.B
Optional Pre-Compliance Notification through BASE II

The requesting Member may notify the opposing Member of a forthcoming pre-Compliance attempt using BASE II Transaction code 50 with the following text in the Member Message Field. PRECOMP SENT MMDDYY, FILE MMDDYY, ACCT#X....X, AMT X....X, ARN X....X (23 or 24 digits), CONTACT NAME/PHONE# X....X The correspondence must be sent by mail or faxed at least 30 calendar days prior to the Compliance filing date.
Dispute Processing
7B.11.C 7B.11.D
7B-36
Pre-Compliance Acceptance
If the opposing Member accepts financial liability for the disputed Transaction, it must credit the requesting Member for the last amount received by the requesting Member through VisaNet, as specified in Section 8.6.B, within 30 calendar days of the pre-Compliance attempt date.
Pre-Compliance Failure
If pre-Compliance fails, the Member may pursue Compliance.
15 May 2004
**CONFIDENTIAL**
Chapter 7B

COMPLIANCE PROCESS Filing Reasons
A Member may file for Compliance for any violation of the Visa International Operating Regulations, including the Transaction violations listed below:
7B.12
7B.12.A
7B.12.A.1
Chargeback Reduction Service Return
The Chargeback Reduction Service returned a valid Chargeback resulting from an Acquirer transmitting invalid data such as:
Incorrect Transaction Date Incorrect Merchant Category Code Invalid indicator for the Merchant or Transaction type Incorrect state/country code or special condition indicator
7B.12.A.2
Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction
A Cardholder used a Card at a Hotel Reservation Service or Specialized Vehicle Reservation Service Merchant Outlet to make a reservation, and one of the following occurred:
Cardholder used and paid for the accommodations or car rental services by an alternate
means and was charged a No-Show Transaction fee Required Documentation: Receipt showing payment to the Merchant by an alternate means
Merchant provided alternate accommodations or vehicle but the Cardholder was charged
for the Transaction Required Documentation: Cardholder letter confirming the check-in date or car rental date, Merchant Outlet, and location of the alternate accommodations or vehicle
No-Show Transaction amount was different than that quoted to the Cardholder
Required Documentation: Written confirmation copy with the quoted rates
Merchant did not inform the Cardholder of the exact Merchant Outlet location. Cardholder
used and paid for the accommodations or car rental at another outlet of that Merchant. Required Documentation: Payment receipt copy for other Merchant Outlet
15 May 2004
**CONFIDENTIAL**
7B-37
Dispute Processing
Chapter 7B

Unauthorized Signature
7B.12.A.3
A Cardholders account was charged for a Transaction under the following circumstances:2
Cardholder denies authorizing or participating in the Transaction Card that was lost or stolen, and recovered, was used in the disputed Transaction First initial, the first initial of the first name, or the surname of the signature on the
Transaction Receipt is not spelled the same as the one on the Card signature panel
Transaction type was not an Emergency Cash Disbursement, an Emergency Cheque Refund,
or a Priority Check-out Required Documentation: All of the following:
Cardholder letter denying authorization and participation in the Transaction Issuer certification (completed Unauthorized SignatureIssuer Certification (Exhibit 2G)),
stating that the recovered Card signature panel was unaltered and describing the Card recovery circumstances
Transaction Receipt Copy of front and back of recovered Card

7B.12.A.4
Split Transaction
A Merchant avoided obtaining a single Authorization for a Transaction by preparing 2 or more Transaction Receipts (splitting the Transaction). The combined total of these Transaction Receipts exceeds the Floor Limit. Required Documentation: Evidence that a single purchase was split between 2 or more Transaction Receipts in a deliberate attempt to avoid Online Issuer Authorization.
Visa considers multiple Airline and Cruise Line tickets issued at the same time with the same Account Number to be a single Transaction.
7B.12.A.5 7B.12.A.5.a
Copy Fulfillment
An Acquirer cannot remedy Chargeback Reason Code 60, Illegible Fulfillment because it is not able to provide a legible Transaction Receipt copy or an original. Issuer or Cardholder requires copy of Transaction Receipt for legal proceedings or a law enforcement investigation, and the Retrieval Request was made within 12 months of the Transaction Processing Date. Required Documentation: Either:
Dispute Processing
7B-38
7B.12.A.5.b
Evidence that the Transaction Receipt is required for legal proceedings (e.g., court order
or subpoena)
Issuer certification that the Transaction Receipt is required for a law enforcement investigation
2.
Not applicable to a Vehicle-Specific Fleet Card Transaction.
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Delayed or Amended Charges
7B.12.A.6
A Car Rental Company fails to support the charges for a dispute involving the validity of delayed or amended charges for damage to a rental vehicle or a traffic violation, as specified in Chapter 5, "Payment Acceptance."
7B.12.A.7
Timeshare Transactions
An Issuer suffered a financial loss because the Merchant Category Code did not correctly identify the Timeshare Merchant, as specified in Section 5.2.E.10
7B.12.A.8
Card Acceptance Violations
A Merchant accepted a Card in a Card-Present Environment for which it had no Merchant Agreement, and Authorization was not obtained from the Issuer (e.g., a Visa Electron Card or a Visa TravelMoney Card was accepted at a Visa Merchant with Manual Capability).
7B.12.A.9
Non-Card
A Merchant created a Transaction Receipt that has an Imprint but no Authorization and the card was not a Visa Card, Visa Electron Card, or Counterfeit Card.
7B.12.B
7B.12.B.1
Filing Procedures
Filing Authority
The requesting Member must file its Compliance request with either:
Its Group Member (the Group Member must forward a Compliance request that it considers

7B.12.B.2
Time Limits
The requesting Member must file its request within 120 calendar days of the following dates. The 120 calendar-day period includes pre-Compliance and begins on the day following these dates:
For a Transaction violation, either:

- Processing Date - Date the Member discovered that a violation occurred (not to exceed 2 years from the Transaction Date), if no evidence of the violation was previously available to the Member
For other violations, the violation date. If the requesting Member does not meet the allowed
time limits, it loses its Compliance right and is financially liable for the Transaction.
15 May 2004
**CONFIDENTIAL**
7B-39
Dispute Processing
Chapter 7B

7B.12.B.3
When seeking Compliance, the requesting Member must submit 2 copies of all of the following:
Cover letter signed by the Center manager or authorized officer that requests Compliance.
Completed Summary of Compliance Documentation (Exhibit 2K) for each Transaction signed
by the Center manager or authorized officer
If the Compliance involves a prior Chargeback, a completed Dispute Resolution Form

(Exhibit 2E) for each Chargeback or Representment
Any supporting documentation to ensure a fair decision, such as Authorization records,

registers, Merchant documents, and Member files, arranged chronologically. For specific required Compliance documentation, see Section 7B.12.A.1.
For an Authorization Code validity dispute, the Acquirer must provide Authorization records
and any relevant comments. If internal Authorization records conflict, the Acquirer must provide V.I.P System Authorization records, which prevail. .
Documentation substantiating that a financial loss would not have resulted had the violation
not occurred
Completed Pre-Compliance Attempt (Exhibit 2O) For non-English documents, translations (unless the requesting Member did not receive the
previously submitted documents in English)
7B.12.B.4
Filing Fee
Visa collects a US $250 filing fee through VisaNet for requests submitted to Visa, as specified in Section 8.4.A.
7B.12.B.5
Mailing
The requesting Member must send the required Compliance documentation for a Compliance case involving Members within the same Region to the Members Regional Office. For a Compliance case involving Members of different Regions, either:
For mail service:

Dispute Processing
7B-40

15 May 2004
**CONFIDENTIAL**
Chapter 7B

Invalid Request
Group Member
7B.12.C
7B.12.C.1
If the Group Member determines that a request is invalid, it must return the request to the requesting Member. The requesting Member has no further recourse with Visa.
7B.12.C.2
Visa
If Visa determines that a request is invalid, it may reject the case and retain the filing fee in certain circumstances, such as:
Cover letter was missing, incomplete, or unsigned Requesting Member did not provide all necessary documentation Requesting Member did not provide 2 copies of all necessary documentation Documentation is illegible Summary of Compliance Documentation (Exhibit 2K) information conflicts with supporting
documentation information
Members Center manager or authorized manager did not sign Summary of Compliance
Documentation (Exhibit 2K)
Requesting Member did not file the request within the required time limits Submitted documentation does not include evidence of a valid pre-Compliance attempt A single case was submitted involving multiple:
7B.12.D
7B.12.D.1
Acquirers Issuers Account Numbers Merchants
Valid Request
Visa Notification
For a valid request, the Compliance Committee notifies both Members of acceptance and forwards a copy of the case to the opposing Member.
7B.12.D.2
Opposing Members Response
Forward any requested documentation and additional information Accept financial liability for the Transaction by notifying Visa and the requesting Member
7B.12.D.3 7B.12.D.3.a 7B.12.D.3.b
The requesting Member may withdraw its request. If this withdrawal is due to the opposing Members acceptance of liability, the requesting Member may collect reimbursement from the opposing Member for the filing fee through VisaNet, as specified in Section 8.6.B. This fee must be collected within 60 calendar days of Notification from Visa.
7B.12.D.3.c
15 May 2004
**CONFIDENTIAL**
7B-41
Dispute Processing
The opposing Member must, within 45 calendar days of the Visa Notification date, either:
Chapter 7B

Visa Compliance Decision
7B.12.D.4 7B.12.D.4.a
The Compliance Committee bases its decision on all information available to it at the time of reaching the decision, including, but not limited to, the provisions of the Visa International Operating Regulations effective on the Transaction Date and may, at its sole discretion, consider other factors such as the objective of ensuring fairness. The decision is both:
Issued in writing and delivered to both Members Final and not subject to any challenge, except for any right of appeal permitted under
Section 7B.12.E
7B.12.D.4.b
If Visa determines that the delayed or amended charge specified in Section 7B.12.A.6 is unsupportable or unreasonable, Visa may find the Acquirer liable for some or all of the charge.
Financial Liability
7B.12.D.5
The responsible Member is financially liable for all of the following, as specified in Section 8.4.A.
Transaction amount

Visa collects this fee through VisaNet from the responsible Member.
If the responsible Member has domestic currency exchange controls, Visa collects this fee
through VisaNet within 30 calendar days of written Notification to the Member.
US $250 Filing fee

If the opposing Member is responsible, the requesting Member may collect this amount from the responsible Member within 60 calendar days of written Notification from Visa.
Dispute Processing
7B-42
15 May 2004
**CONFIDENTIAL**
Chapter 7B

Appeal Rights
Appeal Amount
7B.12.E
7B.12.E.1
The US dollar amount, or local currency equivalent of the case, determines whether the adversely affected Member may appeal the decision, as shown in Table 7B-27. Table 7B-27 Compliance Appeal Rights
Disputed Amount
Appeal Right
No Only if Member can provide new evidence not previously available Only if Member can provide new evidence not previously available
Appeal Authority
Not applicable Compliance Committee International Board
7B.12.E.2
Time Limits
The adversely affected Member must file any appeal within 60 calendar days of the decision Notification date.
7B.12.E.3 7B.12.E.3.a
Appeal Filing Fee
7B.12.E.3.b
7B.12.E.4
15 May 2004
**CONFIDENTIAL**
7B-43
Dispute Processing
Dispute Processing
7B-44
15 May 2004
**CONFIDENTIAL**
Chapter 8 Summary
Fees
INTRODUCTION VISA FEES V.I.P. SystemOnline Services Table 8-1 Table 8-2 Table 8-3 Fees for V.I.P System Online Services . Fees for V.I.P System File Update and Maintenance . Fees for Tapes, Reports, and CD-ROM V.I.P. SystemFile Update and Maintenance V.I.P. SystemRequests for Tapes, Reports, and CD-ROM V.I.P. SystemOther Fees Telex and Telephone Charges Recovered Card Handling Service Support Services Table 8-4 BASE II Fees Table 8-5 Overview Failure to Return BINs Late Settlement Fees Fee Description Fee Calculation Table 8-6 Fee Minimum Fee Collection INTERCHANGE REIMBURSEMENT FEES Merchant Transactions Requirement and Fee Structure Fee Amount Table 8-7 Table 8-8 Interregional Interchange Reimbursement Fees Chip Interregional Interchange Reimbursement Fees Chip Interregional Interchange Reimbursement Fees Electronic Commerce Interregional Interchange Reimbursement Fees Table 8-9 Electronic Commerce Interregional Interchange Reimbursement Fees (Effective 1 April 2003 through 31 March 2004) 8-12 8-12 8-13 8-13 8-14 8-14 8-14 8-15 Late Settlement Fee BASE II Fees BIN Program Fees Fees for Support Services 8-5 8-5 8-8 8-8 8-9 8-9 8-9 8-9 8-9 8-10 8-10 8-10 8-10 8-11 8-11 8-11 8-11 8-12 8-12 8-12 8-12 8-11
15 May 2004
**CONFIDENTIAL**
8-1
Fees
Chapter 8 Summary
Fees
Table 8-10 Electronic Commerce Interregional Interchange Reimbursement Fees (Effective 1 April 2004) Interregional Airline Transactions Domestic Airline Transactions Member Cash Disbursements Requirement Fee Amount Table 8-11 Cash Disbursement Fees International ATM Cash Disbursement Fees Table 8-12 International ATM Cash Disbursement Fees (Effective 5 October 2002 through 3 October 2003) Table 8-13 2003) Table 8-14 Variances ATM Cash Disbursement Fee for Visa TravelMoney Transactions (Effective through 4 October 2003) EXCEPTION ITEM FEES Arbitration and Compliance Fees Table 8-15 Arbitration and Compliance Fees Request Fee Payment Fee Resolution upon Request Withdrawal Review Fee Collection Request Fee Reimbursement Mediation FeesVisaNet Copy Request and Fulfillment Service International ATM Cash Disbursement Fees (Effective 4 October
8-16 8-16 8-16 8-17 8-17 8-17 8-17 8-17 8-17 8-18
Fees for Non-Compliant ATM Transactions
8-18 8-18 8-19 8-19
ATM Infrastructure Development Fee
8-19 8-19 8-20 8-20 8-20 8-20 8-20 8-20 8-20
Fees
8-2
Other Exception Item Fees Table 8-16 Exception Item Fees
MISCELLANEOUS FEES Table 8-17 Miscellaneous Fees 8-22
FEE COLLECTION AND FUNDS DISBURSEMENT Fee Collection and Funds Disbursement by Visa Types of Fees Collected and Disbursed Table 8-18 Fee Collection and Funds Disbursement by Visa Fee Collection Disputes Credit Adjustments Fee Collection and Funds Disbursement by Members Collection Method Transmission Rules Data and Documentation Requirements Table 8-19 Fee Collection and Funds Disbursement by Members 8-23 8-23 8-23 8-23 8-23 8-23 8-23 8-23 8-24 8-24
15 May 2004
**CONFIDENTIAL**
Chapter 8 Summary
Fees
Fee Collection Disputes Fee Collection Returns and Resubmissions Table 8-20 Fee Collection Dispute Resolution Duplicate Fee Collection Limits of Fee Collection Returns
8-26 8-26 8-26 8-27 8-27
15 May 2004
**CONFIDENTIAL**
8-3
Fees
Fees
8-4
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
8.1
INTRODUCTION
This chapter specifies fees applicable to Members and procedures for their collection and disbursement and for problem resolution. Fees specified in this chapter apply to all International Transactions and, additionally, to all Domestic Transactions. The appropriate Regional Board may establish fees or grant variances for Intraregional and Domestic Transactions. Each Regional Board may determine other fees as appropriate, such as:
Access fees Installation and training fees Miscellaneous fees

All currency amounts are in US dollars, unless otherwise stated.
8.2
VISA FEES
This section specifies fees payable to Visa for VisaNet services, including the V.I.P and BASE II . Systems.
8.2.A
V.I.P. SystemOnline Services

The fees in this section apply to an Issuer that has Visa perform its Authorization services as specified in Section 3.3.A. Section 8.3.A.5 lists the V.I.P System services that Visa offers, the Member charged, and . the fee amount. Table 8-1 Fees for V.I.P. System Online Services
Service Member Charged
Issuer
Amount Charged
V.I.P. System Message Processing Standard Single Message System Online Financial Request Standard Authorization Request switching from V.I.P System to . the Issuer Variance for U.S.A. and Canada Interregional Authorizations only: Authorization Request switching from V.I.P System to . the Issuer Issuer US $0.08 Each Authorization Request US $0.42 Each Online Financial Transaction Each Authorization Request
Issuer
US $0.30
15 May 2004
**CONFIDENTIAL**
8-5
Fees
Frequency of Charge
Chapter 8
Fees
Table 8-1
Fees for V.I.P. System Online Services (continued)

Service Member Charged Amount Charged Frequency of Charge
Stand-In Processing Service Authorization Variance for U.S.A. and Canada Interregional Transactions only: Below-advice limit Issuer US $0.02 Each Authorization Request Each Authorization Request Each Authorization Request Each Authorization Request Each Authorization Request
Activity check
Issuer
US $0.04
Advice creation
Issuer
US $0.04
Both activity check processing and advice creation Airline Inquiry Service requests
Issuer
US $0.06
Airline Acquirer
US $0.03
PIN Verification Service PIN Verification Negative Response Fee Negative response fee for every Pickup, Decline, or Referral Response generated for Transactions originating at US Merchant Outlets Issuer outside U.S.A. Region Effective through 31 March 2004, US $0.675 Effective 1 April 2004 through 31 March 2005 US $0.59 Effective 1 April 2005, US $0.506 Each Authorization Request Issuer US $0.005 Each verification
Fees
8-6
V.I.P System Operator Assistance Service Operator assistance Visa Support Authorization Service Operator assistance through the EU/CEMEA VisaNet Interchange Center Acquirer Acquirer Acquirer US $0.80 US $0.80 US $2 plus all related communication costs Each call Each call Each call
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
Table 8-1
Fees for V.I.P. System Online Services (continued)

Issuer Issuer
Amount Charged
Frequency of Charge
Each referral Each referral
V.I.P. System Referral Handling Service Referral Authorization Response processed by the V.I.P System . Referral Response processed by the EU/CEMEA VisaNet Interchange Center V.I.P System Research Service Use of the V.I.P System Research . Service Requesting Member US $10 Each man-hour, US $10 minimum US $0.40 US $15 plus all related communication costs
Special ATM-Related Fees Ineligible Card response Issuer US $0.30 Each ineligible Card response
15 May 2004
**CONFIDENTIAL**
8-7
Fees
Chapter 8
Fees
8.2.B
V.I.P. SystemFile Update and Maintenance

Table 8-2 specifies the charges that Members pay for updating or maintaining V.I.P System . files. Table 8-2 Fees for V.I.P. System File Update and Maintenance
Service
Exception File Update Add, change, or delete Account Number entered by a Visa operator Exception File Maintenance Add or modify item Delete an item Retained items in file at month-end PIN Verification Value File Maintenance Add or modify an item Delete an item Retained items in file at month-end Regional Card Recovery File Update Transmit Regional Card Recovery File (fee collected as specified in Section 8.2.E) Card Recovery Bulletin Update For International Card Recovery Bulletins (unless otherwise specified in the appropriate Regional Operating Regulations) List Account Number in Card Recovery Bulletin (separate charge for each Visa Region and publication date) Issuer Effective through 31 March 2004, US $40 for each Account Number listed Effective 1 April 2004 through 31 March 2005, US $35 for each Account Number listed Effective 1 April 2005, US $30 for each Account Number listed Requesting Member US $5 per transmission plus US $0.0075 per each 4 Account Numbers Issuer Issuer Issuer US $0.03 per item No charge US $0.02 per item Issuer Issuer Issuer US $0.03 per item No charge US $0.02 per item Issuer US $0.60 per update
Member Charged
Amount Charged
Fees
8-8
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
Table 8-2
Fees for V.I.P. System File Update and Maintenance (continued)

Issuer
Amount Charged
Effective through 31 March 2004, US $100 Effective 1 April 2004 through 31 March 2005, US $87.50 Effective 1 April 2005, US $75 Determined by Regional Board
Block a BIN or range of BINs for all Visa Regions for each publication date
Distribute Card Recovery Bulletin to Merchant Outlets
Acquirer
8.2.C
V.I.P. SystemRequests for Tapes, Reports, and CD-ROM

Visa provides tapes, reports, and copies of current V.I.P System files as specified in Table 8-3. . Table 8-3 Fees for Tapes, Reports, and CD-ROM
Service
V.I.P System report service . International Exception File Service International Exception File update tape handling fee (not assessed for Visa PIN Verification Value File update) Card Recovery Bulletin CD-ROM
Member Charged
Requesting Member Acquirer Issuer
Amount Charged
US $0.01 per line, US $1 minimum US $30 per CD-ROM US $150 per tape, at regional discretion US $10 per CD-ROM
8.2.D
8.2.D.1 8.2.D.1.a
V.I.P. SystemOther Fees

Telex and Telephone Charges
An Issuer that uses an Auto-Telex for Authorization, as specified in Section 6.3.A.3, is responsible for any charges incurred. The other Member collects these charges as specified in Section 8.6.B.3. An Issuer is responsible for any telex and telephone calls made by an Acquirer to obtain Authorization. These charges may be the result of either:
8.2.D.1.b
Authorization Request from a Manual Authorizer Follow-up to a Referral Response of 01 or 02

8.2.D.2
Recovered Card Handling Service
For each recovered Card processed, Visa assesses US $5 to either the:
Acquirer of the Merchant that recovered the Card Issuer of the recovered Card if the Acquirer cannot be identified
15 May 2004
**CONFIDENTIAL**
8-9
Fees
Requesting Member
Chapter 8
Fees
8.2.D.3
Support Services
A V.I.P System User must pay the support service fees, as specified in Table 8-4. . Table 8-4 Fees for Support Services
Service
Computer interface installation and support Testing, support, and documentation Onsite installation assistance (including operator training, travel, and other expenses)
Member Charged
V.I.P System User . V.I.P System User . V.I.P System User .
Amount Charged
US $5,000 US $600 All related costs that Visa incurs
8.2.E
BASE II Fees
Visa collects a BASE II processing fee from Members when it clears Interchange, as specified in Table 8-5. Table 8-5 BASE II Fees
Service
Transaction Receipts (First Presentment) Credit Transaction Receipts Chargebacks Reversals
Member Charged
Issuer Issuer Acquirer Member entering the Reversal
Amount Charged
US $0.12 per item US $0.12 per item US $0.12 per item US $0.24 plus any amount over US $0.12 paid by the Receiving Member Note: A credit of US $0.12 is provided to the Receiving Member.
Fees
Fee Collection Transactions and funds disbursement Transactions Free-text messages Both Sending and Receiving Members Both Sending and Receiving Members Both Sending and Receiving Members Both Sending and Receiving Members Sending Member Retrieval Requests Retrieval confirmation Fraud advice 8-10
15 May 2004
**CONFIDENTIAL**
US $0.0075 each
US $0.0075 per record US $0.0075 per record US $0.0075 per record US $0.0075 per record
Chapter 8
Fees
Table 8-5
BASE II Fees (continued)

Receiving Member Sending Member Receiving Member Receiving Member Sending Member
Amount Charged
US $0.015 per record US $0.0075 per record US $0.0075 per record US $0.0075 per record Determined by International Board US $100 per tape US $5,000 per file plus reimbursement to Visa staff, and processing, float, and exchange rate fluctuation costs US $10 per tape
Event file transmission Card Recovery Bulletin Merchant Mailing File Currency Conversion Rate updates Transaction Settlement data International outgoing Interchange Also assessed to International Airline Transactions as applicable Rebuilt Interchange tape File Correction Service (Reversal of accepted Interchange items; use Transaction code 10, reason code 5040)
Requesting Member Requesting Member
Interchange tape fee (if not returned to Visa within 15 calendar days)
Sending Member
8.2.F
8.2.F.1 8.2.F.1.a 8.2.F.1.b
BIN Program Fees

Fees
8-11
Overview
Each Regional Board may establish BIN fees and licensing cycles, as specified in Section 1.7.B. Each Regional Office may collect the applicable BIN fees through VisaNet, as specified in Section 8.6.A.1.
Failure to Return BINs
8.2.F.2
Visa will assess BIN licensees that fail to return unused BINs or BINs not used for a Visa-defined activity a minimum annual fee of US $1,000 for each BIN. The fee ends when the BIN is removed from VisaNet. This fee may be collected through VisaNet, as specified in Section 8.6.A.1.
8.2.G
8.2.G.1

Fee Description
A Member must pay a Late Settlement Fee if the Settlement Amount is not transferred as specified in Section 6.3.D.2.
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
8.2.G.2 8.2.G.2.a
Fee Calculation
Table 8-6 specifies how the Late Settlement Fee is calculated. Table 8-6 Late Settlement Fee
Late Settlement Fee
(Number of Calendar Days) X (Prime Rate + 3%) X (Settlement Amount) 360
Non-US Dollars
Settlement Currency
US Dollars
(Number of Calendar Days) X (Call Loan Rate + 4%) X (Settlement Amount) 360
8.2.G.2.b
Calendar days include the day that the Settlement Amount was due and exclude the day that the Settlement Amount is correctly transferred.
Fee Minimum
8.2.G.3
Visa assesses a minimum Late Settlement Fee of US $500 per day to a Member for each calendar day that it has not paid the Settlement Amount. Since the Settlement Amount is determined daily, each individual Settlement Amount is subject to this fee.
8.2.G.4
Fee Collection
After Visa receives the delayed Settlement Amount, the Late Settlement Fee is collected through VisaNet, as specified in Section 8.6.A.1.
8.3
Fees
8.3.A
8.3.A.1 8.3.A.1.a
INTERCHANGE REIMBURSEMENT FEES

This section specifies the fees reimbursed by one Member to another to cover Interregional Interchange.
SEE ALSO:
Section 4.11
Merchant Transactions
Requirement and Fee Structure
An Acquirer reimburses the Issuer an Interchange Reimbursement Fee for each Interregional Interchange Transaction. This fee is calculated as a percentage of net sales (Transaction Receipt totals less Credit Transaction Receipts).
8-12
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
8.3.A.1.b
The Interchange Reimbursement Fee is based on one of the following1:
Commercial Card Rate Visa Infinite Card Rate Acquirer Chip Rate Interregional Airline Rate Issuer Chip Rate Electronic Rate Effective through 2 April 2004, Visa Electron Card Rate Electronic Commerce Merchant Rate2 Secure Electronic Commerce Rate Standard Rate
8.3.A.2
Fee Amount
Table 8-7 lists the Interchange Reimbursement Fees. These rates apply to all Interregional Transactions, excluding ATM Transactions and Manual Cash Disbursements. Section 8.3.A.5 specifies Interregional Interchange rates for Airlines. Table 8-7 Interregional Interchange Reimbursement Fees
Card Type
Visa Classic/ Visa Gold/Premier1 Visa Infinite Visa Commercial Visa Electron
Electronic Rate
1.10% for all qualified Visa Transactions 1.80% for all qualified Visa Transactions 1.80% for all qualified Visa Transactions Effective through 2 April 2004, 1.10% for all Visa Electron Transactions2 Effective 3 April 2004, 1.10% for all qualified Visa Electron Transactions1
Standard Rate
1.60% for all other Visa Transactions 1.80% for all qualified Visa Transactions 1.80% for all qualified Visa Transactions Effective through 2 April 2004, not applicable Effective 3 April 2004, 1.60% for all other Visa Electron Transactions1
1. 2.
Excluding qualified Chip and Electronic Commerce Transactions Excluding qualified Chip Transactions
1. 2.
Transactions that meet both the Acquirer Chip Rate and interregional Airline rate will receive the Acquirer Chip Rate. Does not apply to anonymous Prepaid Card Transactions, Visa Commercial Card Transactions, and Transactions conducted in New Channels
15 May 2004
**CONFIDENTIAL**
8-13
Fees
Chapter 8
Fees
8.3.A.3
Chip Interregional Interchange Reimbursement Fees
Table 8-8 lists the Interregional Interchange Reimbursement Fees that apply to Chip Transactions. Table 8-8 Chip Interregional Interchange Reimbursement Fees
Magnetic-Stripe Terminal
1.10% for all qualified Visa Transactions 1.20% for all qualified Visa Transactions2
Card-Present Environment
Magnetic-Stripe Card Chip Card
1. 2.
Chip-Reading Device
1.00% for all other Visa Transactions1 1.10% for all qualified Visa Transactions
Including Airline Transactions that also meet the Interregional Airline rate criteria Excluding Airline Transactions
8.3.A.4
Electronic Commerce Interregional Interchange Reimbursement Fees
Table 8-9 and Table 8-10 list the Interregional Interchange Reimbursement Fees3 and corresponding effective dates, in addition to changes to the electronic commerce indicator values and Chargeback rights, for Electronic Commerce Transactions.
Fees
3. Visa Commercial Card Transactions, Visa Infinite Card Transactions, and effective through 2 April 2004, Visa Electron Transactions are not eligible for the electronic commerce Interregional Interchange Reimbursement Fees. Effective 3 April 2004, Visa Electron Transactions are eligible for the electronic commerce Interregional Interchange Reimbursement Fees.
8-14
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
Table 8-9
ECI Value
Electronic Commerce Interregional Interchange Reimbursement Fees (Effective 1 April 2003 through 31 March 2004)
Merchant Cardholder Chargeback Right1 Interregional Interchange Reimbursement Fee
1.44% 1.30%
Transaction Type
5 62
Secure Electronic Commerce Transaction Non-Authenticated Security Transaction at a 3-D Secure-capable Merchant and the Merchant attempted Cardholder authentication using 3-D Secure Non-Authenticated Security Transaction Non-Secure Transaction
3-D Secure 3-D Securecapable
3-D Secure No 3-D Secure
No No4
7 8
SSL Encryption offered
Any Browser does not support Merchant encryption
Yes Yes
1.60% 1.60%
93
For optional Regional use only

1. 2. 3. 4. For Reason Code 23, Invalid T&E Transaction,or Reason Code 83, Non-Possession of Card Does not apply to anonymous Prepaid Card Transactions, Visa Commercial Card Transactions, or Transactions conducted in New Channels At the option of a Regional Board, Merchants may use ECI value 9, instead of 7, for application of Domestic Interchange Effective 5 April 2003, Chargeback does not apply
15 May 2004
**CONFIDENTIAL**
8-15
Fees
Chapter 8
Fees
Table 8-10
ECI Value
Electronic Commerce Interregional Interchange Reimbursement Fees (Effective 1 April 2004)

Merchant Cardholder Chargeback Right1 Interregional Interchange Reimbursement Fee
1.44% 1.44%
Transaction Type
5 62
Secure Electronic Commerce Transaction Non-Authenticated Security Transaction at a 3-D Secure-capable Merchant and the Merchant attempted Cardholder authentication using 3-D Secure Non-Authenticated Security Transaction Non-Secure Transaction
3-D Secure 3-D Securecapable
3-D Secure No 3-D Secure
No No
7 8
SSL Encryption offered
Any Browser does not support Merchant encryption
Yes Yes
1.60% 1.60%
93
For optional Regional use only

1. 2. 3. For Reason Code 23, Invalid T&E Transaction,or Reason Code 83, Non-Possession of Card Does not apply to anonymous Prepaid Card Transactions, Visa Commercial Card Transactions, or Transactions conducted in New Channels At the option of a Regional Board, Merchants may use ECI value 9, instead of 7, for application of Domestic Interchange
8.3.A.5
Interregional Airline Transactions
An Acquirer reimburses an Issuer an Interregional Interchange Reimbursement Fee of 1.10% for an interregional Airline Transaction, as specified in Section 4.11.A.3.
8.3.A.6
Domestic Airline Transactions
Fees
8-16
An Acquirer must pay the domestic Interchange Reimbursement Fee when entering a domestic Exported Airline Transaction Receipt into International Interchange.
SEE ALSO:
Section 4.11.A.4
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
8.3.B
8.3.B.1
Member Cash Disbursements

Requirement
A Cash Disbursement fee is paid by the Issuer to the Acquirer performing a Cash Disbursement.
8.3.B.2 8.3.B.2.a
Fee Amount
Table 8-11 lists fees due to the Acquirer for making Cash Disbursements. Table 8-11 Cash Disbursement Fees
Transaction Type
Visa Visa Electron Plus
Manual Cash Disbursement

US $1.75 plus 0.33% of the disbursed amount US $1.75 plus 0.33% of the disbursed amount Not applicable
8.3.B.3 8.3.B.3.a
International ATM Cash Disbursement Fees
Table 8-12, Table 8-13, and Table 8-14 list fees paid by an Issuer to an Acquirer for International Visa/Plus ATM Cash Disbursements. See Section 4.7.H for qualification requirements for each tier structure. Table 8-12 International ATM Cash Disbursement Fees (Effective 5 October 2002 through 3 October 2003)
Issuer Pays International ATM Cash Disbursement Fee International ATM Incentive1
US $0.50 US $0.50
8.3.B.3.b
Tier Structure
Acquirer Receives International ATM Cash Disbursement Fee

US $1 US $1
Tier I Tier II
1.
US $1 US $1
US $0.00 US $0.50
Does not apply to Domestic Transactions
15 May 2004
**CONFIDENTIAL**
8-17
Fees
International ATM Incentive1
Chapter 8
Fees
Table 8-13
Tier Structure
International ATM Cash Disbursement Fees (Effective 4 October 2003)

Issuer Pays
International ATM Cash Disbursement Fee
Acquirer Receives
International ATM Cash Disbursement Fee US $0.00 US $1
Tier I Tier II
US $1 US $1
8.3.B.3.c
For each ATM Transaction cleared through BASE II that does not meet tier II requirements specified in Section 4.7.H:
Effective 4 October 2003, an Issuer will receive a rebate for the international ATM Cash
Disbursement fee specified in Table 8-14
Effective 2 October 2004, both:

- Visa will assess a minimum special ATM handling fee of US $5 - An Issuer will receive a rebate for the international ATM Cash Disbursement and incentive fees specified in Table 8-14 Table 8-14
Effective Date
Fees for Non-Compliant ATM Transactions

Disbursement Fee Paid by Issuer (Including Incentive Fee) US $1.50 Rebate to Issuer Fee Received by Acquirer Handling Fee Paid by Acquirer Received by Visa
Effective through 3 October 20031 Effective 4 October 2003 through 1 October 20041 Effective 2 October 20041
1. 2. 3.
Not applicable
US $1
Not applicable
US $0.50
Fees
8.3.B.4
US $1
US $1
US $0.00
Not applicable
US $0.00
US $1
US $1
US $0.00
US $52
Not applicable3
A Non-Compliant ATM Transaction is one that is not Single Message System, or Custom Payment Service/ATM-qualified Payable to Visa Issuer Region Excludes small volume of special handling fees received by issuing Region
ATM Infrastructure Development Fee
An Issuer must pay a fee of US $0.35 for each Interregional Transaction originating at an ATM in the CEMEA Region, in addition to the fees specified in Table 8-12 and Table 8-13.
8-18
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
8.3.B.5 8.3.B.5.a
Variances
The International ATM Cash Disbursement fee is:
US $0.50 between U.S.A. and Canada US $1 between U.S.A. and Asia-Pacific

8.3.B.5.b
Disbursement fee
Effective 2 October 2004, Visa will assess a minimum special ATM handling fee of US $5
8.3.B.6
ATM Cash Disbursement Fee for Visa TravelMoney Transactions (Effective through 4 October 2003)
8.3.B.6.a
The ATM Cash Disbursement fee for Visa TravelMoney Transactions is:
For Interregional Visa TravelMoney Transactions, US $1 For Intraregional Visa TravelMoney Transactions, as specified in the applicable Regional
Operating Regulations
For Visa TravelMoney Transactions between U.S.A. and Canada, US $0.50

8.3.B.6.b
Disbursement fee
Effective 2 October 2004, Visa will assess a minimum special ATM handling fee of US $5 8.4 EXCEPTION ITEM FEES
This section specifies procedures for:
Arbitration and Compliance fees Recovered Cards Retrieval Request fees Global Merchant Chargeback Monitoring Program Chargeback handling fees VisaNet Copy Request and Fulfillment Service Fees
The fees specified in this section may be either Member-to-Member or Visa-assessed fees.
8.4.A
Arbitration and Compliance Fees

Table 8-15 specifies the fees charged to a Member for an Arbitration or Compliance request. Table 8-15 Arbitration and Compliance Fees
Action
Filing Fee Review Fee
Member Charged
Requesting Member Member deemed liable for the Transaction
Amount
US $250 US $250
15 May 2004
**CONFIDENTIAL**
8-19
Fees
Chapter 8
Fees
8.4.A.1
Request Fee Payment

SEE ALSO:
Summary of Arbitration Documentation (Exhibit 2J) Summary of Compliance Documentation (Exhibit 2K) Summary of Direct Compliance Documentation (Exhibit 2M)
for information on how Visa collects the request fee through VisaNet.
8.4.A.2
Fee Resolution upon Request Withdrawal
If the opposing Member accepts liability for a Transaction after the committee has already accepted an Arbitration or Compliance request, the requesting Member may collect the fee from the opposing Member within 60 calendar days of written Notification from Visa.
8.4.A.3
Review Fee Collection
Visa notifies the responsible Member that a review fee is due and collects it as specified in Section 8.6.A.1. Visa collects the fee through VisaNet within 30 calendar days of Notification.
8.4.A.4
Request Fee Reimbursement
If Visa determines that the requesting Member is not liable for the Transaction, the Member may collect reimbursement for the request fee from the liable Member within 60 calendar days of written Notification from Visa.
8.4.A.5
Mediation FeesVisaNet Copy Request and Fulfillment Service
The liable Member must pay a mediation fee for disputes involving the VisaNet Copy Request and Fulfillment Service, as determined by the appropriate Regional Board.
8.4.B
Other Exception Item Fees

Table 8-16 specifies other exception item fees. Table 8-16 Exception Item Fees
Description Member Charged
Issuer Issuer
Amount Charged
Fees
8-20
Handling Fee for Recovered Visa Cards or Visa Electron Cards Card Recovered at a Merchant or ATM Card Recovered by an Unattended Acceptance Terminal that performs Cardholder-Activated Transactions Type C US $15 US $5
Handling Fee for Recovered Cards Bearing the Plus Symbol Visa Card or Visa Electron Card recovered at an ATM1 , 2 Retrieval Request Fees Copy of original Original Transaction Receipt T&E Document Issuer Issuer Issuer US $2 per Retrieval Request US $6 per Retrieval Request US $25 per Retrieval Request Issuer US $15
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
Table 8-16
Exception Item Fees (continued)

Description Member Charged
Acquirer
Amount Charged
Global Merchant Chargeback Monitoring Program Chargeback Handling Fees Handling Fee for each International Chargeback received for a Merchant placed in the Global Merchant Chargeback Monitoring Program Handling Fee for each International Chargeback received for a Merchant placed in the Global Merchant Chargeback Monitoring Program, per program requirements specified in Section 2.4.G.2.b US $100 per International Chargeback, less a US $30 administration fee Not to exceed US $200 per International Chargeback, less a US $30 administration fee
Acquirer
International VisaNet Copy Request and Fulfillment Service Incentive Fees (Effective through 3 October 2003) Fulfillment3 within 1-10 calendar days Fulfillment3 within 11-20 calendar days Fulfillment3 Fulfillment3 within 21-30 calendar days within 31-45 calendar days Issuer Issuer Issuer Issuer Issuer US $6 US $3 US $2 US $1 US $1
Nonfulfillment Messages within 1-30 calendar days4
International VisaNet Copy Request and Fulfillment Service Incentive Fees (Effective for a Retrieval Request initiated on or after 4 October 2003) Fulfillment3 within 1-10 calendar days Fulfillment3 within 11-20 calendar days Fulfillment3 Fulfillment3 within 21-30 calendar days after 30 calendar days Issuer Issuer Issuer Issuer Issuer US $6 US $3 US $2 None
1. 2. 3. 4.
Acquirers participating only in the Plus Program A handling fee must not be collected if the recovered Card is a Proprietary Card bearing the Plus Symbol. Calculated from the Processing Date of the Copy Request Applicable only for Nonfulfillment Message codes 01 through 05
15 May 2004
**CONFIDENTIAL**
8-21
Fees
Nonfulfillment Messages within 1-30 calendar days4
US $1
Chapter 8
Fees
8.5
MISCELLANEOUS FEES
Table 8-17 Miscellaneous Fees
Description
Authorization Services for International Airlines Authorization Request processing International Airline US $1.50 per Authorization Request processed US $5 per referral processed
Member Charged
Amount Charged
Referral processing Issuer ATM Fees Decline Fee Balance Inquiry Fee Global Customer Assistance Services Fees Handling Fee paid to Disbursing Member for providing Eligible Cardholders with the following: Emergency Cash Disbursement Emergency Replacement Card Edit Package and VisaNet Access Point Software Edit Package and VisaNet Access Point Use Certification, support, and documentation for Edit Package
International Airline
Issuer Issuer
US $0.30 per Decline Response US $0.30 per Balance Inquiry
Issuer
US $25 per service
Member performing service Member performing service
US $8,000 US $2,000 plus any additional costs for onsite support, including travel and other expenses incurred by Visa
Fees
Emergency Travelers Cheque Refunds Handling Fee to Emergency Refund Location Investigative Service Fee Investigative Service Fees Requesting Member Visa 8-22
15 May 2004
**CONFIDENTIAL**
US $25 per refund
US $50 per
hour (payable in half hour increments) US $0.20 per mile for necessary travel Extraordinary out-of-pocket expenses
Chapter 8
Fees
8.6
8.6.A
8.6.A.1
FEE COLLECTION AND FUNDS DISBURSEMENT Fee Collection and Funds Disbursement by Visa
Types of Fees Collected and Disbursed
Visa may collect or disburse the fees listed in Table 8-18 through VisaNet, using the appropriate reason code, as specified in the VisaNet Manuals. Fees are settled in the Members Settlement Currency. Table 8-18 Fee Collection and Funds Disbursement by Visa
Fees
Card Recovery Bulletin fee Visa Integrated Billing Statement Arbitration/Compliance request/review fee Miscellaneous fees or charges Late Settlement Fee Emergency Travelers Cheque Refund handling fee BIN licensing and administration program fees Collateral funds
8.6.A.2
Reason Code
5000 5010 5020 5040 5080 5100 5190 5270
Fee Collection Disputes
A Member must not return a fee collection initiated by Visa through VisaNet. Members must resolve disputes directly with Visa.
8.6.A.3
Credit Adjustments
8.6.B
8.6.B.1 8.6.B.1.a
Fee Collection and Funds Disbursement by Members

Collection Method
A Member may collect fees or disburse funds as allowed through VisaNet using the appropriate fee collection or funds disbursement transaction code. A Member must not use a Fee Collection Transaction for funds disbursement other than those listed in Table 8-11 and Table 8-19. Unless otherwise stated, all fee collections must be exercised within 180 calendar days from the related event.
Transmission Rules
8.6.B.1.b
8.6.B.1.c
8.6.B.2
A Member must transmit all Fee Collection Transactions and funds disbursements, as specified in the VisaNet Manuals. The Member Message Field must contain the applicable currency code.
15 May 2004
**CONFIDENTIAL**
8-23
Fees
Visa may make a credit adjustment for any fees settled through VisaNet, using the appropriate funds disbursement transaction code.
Chapter 8
Fees
8.6.B.3
Data and Documentation Requirements
Table 8-19 lists fees and funds that are settled through VisaNet, the corresponding reason codes, and the data and documentation required for each fee or disbursement. Table 8-19 Fee Collection and Funds Disbursement by Members
Fee
Telecommunications charges (telephone, fax, telex, and cable) (Note: An Acquirer must not collect telecommunications charges when the International Automated Referral Service was used to process an Authorization Request.) Auto-Telex charges (Note: An Acquirer must not collect telecommunications charges when the International Automated Referral Service was used to process an Authorization Request.) Lost/Stolen Card Report fees 0130 0110
Reason Code
0100
Data and Documentation Required

Must specify in the message field: Communication method (such as telephone, fax, telex, cable) Transaction amount (in Transaction Currency) Authorization Request, Authorization Code, Decline Response date Unit cost Number of units charged No documentation required unless the charges exceed US $50. If the charges exceed US $50, the collecting Member must provide an itemized breakdown of the charges and, if requested, the bill for any of these charges. Must specify in the message field: Transaction amount Transaction Currency code Authorization or Decline Response Code Authorization Request date Telex rate per unit Number of units charged No documentation required unless requested
(Note: Lost or Stolen Card Report (Exhibit 1A) to be sent to Issuer outside of VisaNet)
Must specify in the message field: Date of loss reported by Cardholder Telecommunications charges If the Account Number is unavailable, but the Issuer is known, the Member may collect its reimbursement through VisaNet by using an Account Number consisting of the Issuer BIN, zeros, and the appropriate check digit, if it includes the Cardholder name in the message field. Documentation required: If requested, bill for any telecommunications charges
Fees
8-24
Merchant service fees
0140
Must specify in the message field: Type of Merchant service provided by local service member Merchant name Invoice number No documentation required
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
Table 8-19
Fee Collection and Funds Disbursement by Members (continued)

Fee Reason Code
0150
Data and Documentation Required

Must specify in the message field the name displayed on the recovered Card. Member must return recovered Card and Recovered Card Advice (Exhibit 1E) to the Issuer outside of VisaNet.
Recovered Card handling fee/reward
Recovery of Retrieval Request fee
0170
Must specify in the message field: Acquirer Reference Number/Tracing Data BASE II Retrieval Request date Reason for recovery (such as copy illegible) No documentation required
Emergency Replacement Card distribution fee
0200
Must specify in the message field the date of Card distribution. No documentation required
Emergency Cash Disbursement handling fee Arbitration/Compliance/ Resolution case decision or filing fee
0210
Must specify in the message field the Transaction amount. No documentation required
0220
Must specify in the message field: Cardholder name Acquirer Reference Numbers/Tracing Data of the Transactions involved Date of the decision Notification from Visa or the date of the other Members withdrawal notification to Visa, as applicable No documentation required None required Must specify in the message field In-Transit Gambling Reimbursement
Funds Disbursement of Interchange Reimbursement Fees for Cardholder winnings from in-transit gambling Pre-Arbitration/ pre-Compliance Settlement funds disbursement 0350
Must specify in the funds disbursement the date of the pre-Arbitration/pre-Compliance letter. The message field must contain: Acquirer Reference Number/Tracing Data The words Arbitration/Compliance contact File number, if provided No documentation required
International Airline Program Authorization Fee Visa TravelMoney Fee
0370 0390
None required None required
15 May 2004
**CONFIDENTIAL**
8-25
Fees
Funds Disbursement Transactions
0240
Chapter 8
Fees
8.6.C
Fee Collection Disputes

A Member receiving a fee collection initiated by another Member through VisaNet may return it within 30 calendar days of receipt if there is an error in the original fee collection.
8.6.C.1
Fee Collection Returns and Resubmissions
Table 8-20 specifies the actions, reasons, and rules governing fee collection disputes and their resolution. Table 8-20
Action
Fee collection returns
Fee Collection Dispute Resolution

Reason
One of the following events must occur: Wrong Member receives the fee collection Required information in the message text portion of the fee collection is not received or is inaccurate Receiving Member disputes the amount of the collection because it either: - Is inaccurate - Exceeds the maximum amount authorized by the Visa International Operating Regulations A copy of the bill does not support a telephone, fax, telex, or cable charge, and was requested Member receiving the fee collection claims it is improper under the Visa International Operating Regulations Required documentation was not received An Acquirer submitted a telecommunications fee collection when the International Automated Referral Service was used to process an Authorization
Rules
A Member receiving a fee collection must return it using the same format as the original fee collection, as specified in the VisaNet Manuals. The message field must contain the word return (or its abbreviation) and the return reason. A Member must wait 30 calendar days for the documentation. The fee is returned within the next 30 calendar days.
Fees
8-26
15 May 2004
**CONFIDENTIAL**
Chapter 8
Fees
Table 8-20
Action
Fee Collection Dispute Resolution (continued)

Reason
One of the following events must occur: Information or documentation supporting the fee collection was not received Amount of the original fee collection was inaccurate Original fee collection was correct, but receiving Member returned it improperly The Member receiving an improperly resubmitted fee collection may return it within 30 calendar days of its receipt through VisaNet.
Rules
A Member resubmitting a returned fee collection must both: Comply with the VisaNet Manuals Make the resubmission within 30 calendar days from the date the Receiving Member returned the original fee collection
Resubmission of returned fee collection (other than recovery of Retrieval Request fee)
Return of resubmitted fee collection
The Member receiving the resubmitted fee collection must wait 15 calendar days for required documentation from the date the Sending Member resubmits the fee collection through VisaNet. The Receiving Member may then re-return the fee collection during the next 30 calendar days.
8.6.C.2
Duplicate Fee Collection
Any fee collection or return of a fee collection that a Member duplicates in error must be handled as specified in Section 6.3.C.
8.6.C.3
Limits of Fee Collection Returns
In no case may there be a third submission, return, or rejection of a fee collection through VisaNet. A Member that receives a third submission or return of a fee collection may pursue Compliance.
15 May 2004
**CONFIDENTIAL**
8-27
Fees
Fees
8-28
15 May 2004
**CONFIDENTIAL**
Chapter 9 Summary
Reserved for Future Use
15 May 2004
**CONFIDENTIAL**
9-1
Chapter 9
Chapter 9
9-2
15 May 2004
**CONFIDENTIAL**
Chapter 10 Summary
Card and Marks Requirements
INTRODUCTION GENERAL REQUIREMENTS Graphic Reproduction of Visa-Owned Marks Governing Documents Full-Color Reproductions Grammar and Spelling in Typed or Printed Text Table 10-1 Use of the Visa-Owned Marks and Product Names Olympic Marks Trademark Denotation Symbols Use of Trademark Symbols Denoting Registered Trademark Status Use of Registered Trademark Symbols on Cards VISA-OWNED MARKS The Enhanced Visa Wordmark General Figure 10-1 Enhanced Visa WordmarkProportions for All Reproductions Elements of the Enhanced Visa Wordmark Use of the Visa Logotype Colors for the Enhanced Visa Wordmark Clear Space Figure 10-2 General Figure 10-3 Visa Flag SymbolElements, Proportions, and Full-Color Specifications Elements of the Visa Flag Symbol Visa Cards Colors for Non-Card Use The Visa Wordmark The Dove Design Figure 10-4 General Figure 10-5 Visa Electron SymbolElements, Proportions, and Full-Color Specifications Elements of the Visa Electron Symbol Dove Design The Visa Electron Symbol Enhanced Visa WordmarkClear Space Requirements The Visa Flag Symbol 10-11 10-11 10-11 10-12 10-12 10-12 10-12 10-13 10-13 10-13 10-14 10-14 10-14 10-14 10-14 10-14 10-15 10-15 10-15 10-15 10-15 10-7 10-8 10-8 10-9 10-11 10-11 10-11 10-11 10-8
15 May 2004
**CONFIDENTIAL**
10-1
Chapter 10 Summary
Visa Electron Cards Colors for Non-Card Use The Visa Electron Wordmark The Visa Horizon Symbol General Figure 10-6 Visa Horizon SymbolElements, Proportions, and Full-Color Specifications Elements of the Visa Horizon Symbol Placement of the Visa Horizon Symbol Colors for the Visa Horizon Symbol Plus Program Marks General Plus Symbol-Contained Figure 10-7 Plus Symbol-ContainedElements, Proportions, and Full-Color Specifications Plus Symbol-Uncontained Figure 10-8 Plus Symbol-UncontainedElements, Proportions, and Full-Color Specifications Colors Plus Logotype Plus Wordmark PRODUCT NAMES The Visa Infinite Product Name The Visa Commercial Card Product Name The Visa Distribution Product Name The Visa Platinum Product Name Use of the Product Name Visa Platinum on Cards and in Marketing Materials Use of the Term Platinum or Platinum card on Cards and in Marketing Materials Table 10-2 Use of Visa Platinum, Platinum, and Platinum card
10-15 10-16 10-16 10-16 10-16 10-16 10-16 10-17 10-17 10-17 10-17 10-17 10-17 10-18 10-18 10-18 10-18 10-18

10-2
10-18 10-19 10-19 10-19 10-19 10-19 10-20
NON-CARD USE OF VISA-OWNED MARKS Use at a Point-of-Transaction Merchant Outlets and Member Locations Display of Marks Merchant Websites Visa Global ATM Program Display of Marks Restricted Access to Visa Cards Figure 10-9 Visa Flag SymbolDisplay for Restricted Access ATMs 10-20 10-20 10-20 10-21 10-21 10-21 10-21 10-21
CARD REPRODUCTIONS General 10-22
15 May 2004
**CONFIDENTIAL**
Chapter 10 Summary
Visa Cards Visa Electron Cards Visa Horizon Cards Cards Bearing the Plus Symbol Figure 10-10 Combined Visa Flag Symbol and Plus Symbol
10-22 10-22 10-22 10-22 10-23
ACCOUNT NUMBERS Visa Cards Visa Electron Cards Visa Horizon Cards CARD MANUFACTURER REQUIREMENTS 10-23 10-23 10-23
Artwork for Approved Manufacturers Visa Responsibilities Issuer Responsibilities First Production-Run Sample Extraneous Markings or Materials Extraneous Markings Adhesive Material Manufacturer Identification Code ELECTRONIC CARD-READING TECHNOLOGIES Overview Chip Card Technology General Requirements Encoding and Personalization Requirements Magnetic-Stripe Technology Orientation Magnetic-Stripe Encoding Card Verification Value Visa Electron Cards EMBOSSING REQUIREMENTS Visa Cards Embossed Visa Card Requirements Cardholder Name Expiration Date and Card Symbol Optional Embossing Prohibited Embossing Visa Electron Cards
10-24 10-24 10-24 10-24 10-24 10-24 10-24 10-24
10-24 10-25 10-25 10-25 10-26 10-26 10-26 10-26 10-26
10-27 10-27 10-27 10-27 10-27 10-28 10-28
15 May 2004
**CONFIDENTIAL**
10-3
CARD PRODUCTION
Chapter 10 Summary
SIGNATURE PANEL PRINTING REQUIREMENTS Unembossed Visa Cards and Instant Issue Visa Cards Table 10-3 Printing Requirements for Unembossed Visa Cards and Instant Issue Visa Cards Visa Electron Cards and Instant Issue Visa Electron Cards Table 10-4 Printing Requirements for Visa Electron Cards and Instant Issue Visa Electron Cards Printing of Legends General The Legend VALID ONLY IN (COUNTRY) OTHER CARD SECURITY FEATURES Chip Cards Specifications Placement Printing of Card Verification Value 2 Visa Cards Visa Electron Cards MULTIPLE ACCEPTANCE MARKS ON CARDS Hierarchy of Marks General Requirements Marks Placement Other Acceptance Marks MARKS AREAVISA CARDS Lower Marks Area Figure 10-11 Figure 10-12 Visa CardLower Marks Area Visa CardUpper Marks Area Upper Marks Area 10-32 10-32 10-33 10-33 10-32 10-32 10-32 10-32 10-31 10-31 10-31 10-31 10-31 10-31 10-28 10-29 10-29 10-30 10-30 10-30 10-31

10-4
PLUS PROGRAM MARKS MEMBER IDENTIFICATION AREA Visa Cards Product Name Member Identification Area Appearance on the Card Product It Identifies HOLOGRAMS Visa Cards Dove Design Hologram Location Approved Manufacturer Responsibility Visa Infinite Cards 10-34 10-34 10-34 10-34 10-33 10-33 10-33 10-34
15 May 2004
**CONFIDENTIAL**
Chapter 10 Summary
General Requirements Approved Manufacturer Responsibility Visa Electron Cards Use of the Dove Design Hologram and Ultraviolet Dove on Visa Electron Cards Approved Manufacturer Responsibility Visa Horizon Cards TRADE NAME AND MARK REQUIREMENTS Chip Cards Visa or Visa Electron Payment Application Chip Cards Bearing a Visa-Owned Mark Visa Cards Use of Trademark Symbols on Cards Member Identification Use of Non-Member Marks Visa Electron Cards Use of Non-Member Marks Restricted Use Cards Bearing the Plus Symbol CARDHOLDER PHOTOGRAPH Placement Security Features Cardholder SignatureVisa Cards Required Signature Panel Photographic Reproduction CARD DESIGN CONSIDERATIONS Visa Flag Cards Visa Electron Cards Visa Horizon Cards and Visa Horizon Merchant Cards Cards Bearing the Plus Symbol Prepaid Cards Virtual Account Reference Cards Visa Distribution Program Cards Emergency Replacement Cards
10-34 10-34 10-34 10-34 10-34 10-34
10-35 10-35 10-35 10-35 10-35 10-35 10-36 10-36 10-36 10-36 10-35
10-37 10-37 10-37 10-37 10-37
10-37 10-37 10-37 10-38 10-38 10-38 10-38 10-38
15 May 2004
**CONFIDENTIAL**
10-5

10-6
15 May 2004
**CONFIDENTIAL**
Chapter 10
10.1
INTRODUCTION
This chapter governs Card production and the reproduction of the Visa-Owned Marks for Card and non-Card use, including:
Bands Design Classic Wordmark Comet Design Dove Design Plus Design Plus Logotype Plus Symbol Plus Wordmark Verified by Visa Mark Visa Electron Symbol Visa Electron Wordmark Visa Flag Symbol Visa Horizon Symbol Visa Horizon Wordmark Visa Logotype Visa Wordmark
Specifications and variances for reproduction of the other Visa-Owned Marks and Card designs that do not appear in this document are available from Visa upon request.
SEE ALSO:
Visa International Card and Marks Specifications for Card design specifications and variances Volume IVInterlink Program Operating Regulations for specifications and variances for reproduction of the Visa TravelMoney Product Guide for specifications and variances for reproduction of the Visa TravelMoney
Program Marks Interlink Program Marks
10.2
10.2.A
GENERAL REQUIREMENTS Graphic Reproduction of Visa-Owned Marks

A Member must submit proposed designs for all Cards and Point-of-Transaction displays to its Visa Regional Office for written approval:
Prior to production Each time the design is changed

No portion of a Visa-Owned Mark may be obscured, distorted, or defaced. A Visa-Owned Mark that is a graphic design must not be used separately.
15 May 2004
**CONFIDENTIAL**
10-7
Chapter 10
10.2.A.1 10.2.A.1.a
Governing Documents
All graphic reproductions of Visa-Owned Marks are governed by this chapter, Volume IGeneral Rules, Section 1.6, including, but not limited to, their use in the following applications:
Point-of-Transaction displays Promotional goods or materials (printed or broadcast) Transaction Receipts

10.2.A.1.b
A Member that fails to comply with these governing documents is subject to the fines and penalties specified in Volume IGeneral Rules, Section 1.5.D. Reproductions of the Visa-Owned Marks must comply with the Visa International Operating Regulations.
Camera-ready artwork for Visa-Owned Marks is available from Visa upon request. This artwork constitutes the only approved designs for the reproduction of Cards and the Visa-Owned Marks.
10.2.A.1.c

10-8
10.2.B
Full-Color Reproductions
Full-color reproduction of the Visa-Owned Marks must conform to the specifications supplied by Visa. A Member must contact Visa for new swatches each time it reproduces new Cards and for other applications. In addition:
Colors must exactly match the swatches available from Visa for each Card product A Member must always evaluate the final printed colors by a visual comparison with the
swatches
10.2.C
Grammar and Spelling in Typed or Printed Text

Table 10-1 governs the use of the Visa-Owned Marks in typed or printed text.
SEE:
Section 1.6.A.3, Section 1.6.A.4, and Section 1.6.A.5 for requirements for the use of Visa Internet Domain Names or domain names including the word Visa.
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**CONFIDENTIAL**
Chapter 10
Table 10-1
Use of the Visa-Owned Marks and Product Names

Rule Examples of Correct Use
1. Visa Classic Gold Premier Visa Business Visa Corporate Purchasing Visa Electron Visa Infinite Visa Platinum Plus Visa Horizon Verified by Visa 2. Visa TravelMoney
Examples of Incorrect Use

1. visa classic gold premier business corporate purchasing visa electron visa infinite visa platinum plus visa horizon Verified By Visa 2. visa travelmoney Visa Travelmoney
Capitalization 1. The first letter of each word of any Visa-Owned Mark or Product Name listed in this section must be capitalized, with all of the remaining letters in lower case.
2. The V, T, and M in Visa TravelMoney must always be capitalized. Print Style A Member may, for emphasis, distinguish a Visa-Owned Mark or Product Name from the surrounding text by printing the entire word in all capital letters, italics, or bold type. Use in Typed or Printed Text 1. The name of any Visa-Owned Mark, program, or product used in text, headlines, and titles must: Appear with the initial letter of each word capitalized Be treated in a way that is consistent with the body of type in which it is placed 2. The elements Enhanced, Visa, and Wordmark must always be used together when referring to the name Enhanced Visa Wordmark in text. 3. If the digit sequence of any Members telephone number results in the spelling of Visa (using corresponding letters on a telephone dial), the Member must not identify it in any print or broadcast material (e.g., 1800976Visa) without the prior written consent of Visa.
VISA GOLD Card Visa Corporate Card Visa Purchasing Card
15 May 2004
**CONFIDENTIAL**
10-9
Chapter 10
Table 10-1
Use of the Visa-Owned Marks and Product Names (continued)

Rule Examples of Correct Use Examples of Incorrect Use
Magazine Titles A Member that publishes a magazine with the Visa Wordmark in its title must comply with all of the following: Member must primarily distribute the magazine to its Visa Cardholders or Merchants Member must submit a copy of the first published issue to Visa for approval. All subsequent issues must meet the same standard that is approved by Visa. Front cover must contain (in print font of not less than 14 points) an indication of the Members name. For example, A publication of ________________, Published for Visa Cardholders by _________________, or a similar indication. Grammar The following rules apply to both written and verbal expressions: 1. Visa-Owned Marks must only be used as adjectives, not as nouns. 2. A Member must not use the Visa-Owned Marks in possessive form. 3. A Member must not use the Visa-Owned Marks in plural form. 4. TravelMoney must always be spelled as one word. Translation The Visa Wordmark must appear only in English on all reproductions and typed or printed text. Misuse of Visa-Owned Marks and Product Names 1. A Member must not misspell or misuse the Visa-Owned Marks and Product Names by creating words from them or combining them with other terms, prefixes, or suffixes. 2. A Member must not obscure, distort, or deface any Visa-Owned Mark. Miscellaneous At least once in any piece where any Visa-Owned Wordmark is used in text, the Wordmark must be followed by the generic name of the item or service that it describes. Visa Electron services Plus ATM locations 1. Visa Gold Card Premier Card 1. Visa Goldcash Premiercash Visa 1. The Plus Program 2. The new Visa service 3. They used their Visa Cards to purchase clothes. 4. Visa TravelMoney 1. Plus new program 2. Visas new service 3. They used their Visas to purchase clothes. 4. Visa Travel Money visa travel money

10-10
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**CONFIDENTIAL**
Chapter 10
10.2.D
Olympic Marks
Use of the Olympic Marks, designations, and authenticating statements must comply with Section 1.6.B.2, and the current Visa Olympic Toolkit.
10.2.E
10.2.E.1
Trademark Denotation Symbols

Use of Trademark Symbols Denoting Registered Trademark Status
A Members use of a Visa-Owned Mark on Cards or in printed marketing materials may require the use of a registration symbol (e.g., ) denoting registered trademark status. Each country has its own laws pertaining to whether the use of trademark denotation symbols is required or optional. The trademark status of Visa-Owned Marks may change from time to time. At a Members request, Visa will provide a current list of both:
10.2.E.2
Use of Registered Trademark Symbols on Cards
The use of a registered trademark symbol may be required with a Visa Program Mark used in the Marks Area of a Card as specified in Section 10.2.E.1. If required, the registration symbol must be printed in the Visa Blue Color.
10.3
10.3.A
10.3.A.1
VISA-OWNED MARKS The Enhanced Visa Wordmark

General
The Enhanced Visa Wordmark is a Visa-Owned Mark. It represents the Visa Corporate Identity and may appear on any applications that represent the Visa organization.
10.3.A.1.a
The Enhanced Visa Wordmark must appear exactly as specified in Figure 10-1. Figure 10-1 Enhanced Visa WordmarkProportions for All Reproductions
Visa Logotype: Visa Blue Color
Comet Design: Visa Gold Color
10.3.A.1.b
The Visa Logotype and Comet Design must always be used in combination to form the Enhanced Visa Wordmark, unless prior written approval is granted as specified in Section 10.3.A.3. The Enhanced Visa Wordmark design elements are specified in Figure 10-1. The Comet Design must only be used as a graphic design element of a Visa-Owned Mark and must not be used as a stand-alone Mark. The Enhanced Visa Wordmark must not be used as an Acceptance Mark.
10.3.A.1.c
10.3.A.1.d
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**CONFIDENTIAL**
10-11
Countries where the use of a trademark denotation symbol is required Required trademark denotation symbol for each Visa-Owned Mark
Chapter 10
10.3.A.1.e
The Enhanced Visa Wordmark may be used alone or in combination with a sponsorship Mark to form a composite logo.
Elements of the Enhanced Visa Wordmark
10.3.A.2
The Enhanced Visa Wordmark consists of the following elements, as specified in Figure 10-1:
Visa Logotype Comet Design

10.3.A.3 10.3.A.3.a
Use of the Visa Logotype
Use of the Visa Logotype must comply with the Visa International Operating Regulations and Visa International Card and Marks Specifications, unless prior written approval is granted from Visa International Global Brand Management. The Visa Logotype may be used in place of the Enhanced Visa Wordmark if size and space limitations exist that prevent adequate communication of the Visa Corporate Identify. Prior written approval must be granted by Visa International Global Brand Management.
Colors for the Enhanced Visa Wordmark
10.3.A.3.b

10-12
10.3.A.4
The Enhanced Visa Wordmark may appear in full-color, single-color, or black-and-white reproductions.
10.3.A.5 10.3.A.5.a
Clear Space
Clear Space requirements apply to the Enhanced Visa Wordmark when it is used as a stand-alone Mark. Clear Space must be provided when the Enhanced Visa Wordmark is used in proximity to:
Background elements Graphic elements Text Non Visa-Owned Marks

10.3.A.5.b
To determine the Clear Space required, a Member must:
Draw a rectangle around the Enhanced Visa Wordmark, as indicated by the inner rectangle
in Figure 10-2
Measure the height of the Visa Logotype (shown as x)

The height measurement equals the Clear Space that must surround the Enhanced Visa Wordmark.
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**CONFIDENTIAL**
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Figure 10-2
Enhanced Visa WordmarkClear Space Requirements
....................
Height measurement
....................
Inner rectangle
Clear Space
Is free from other words, logos, and graphic elements Provides sufficient contrast
10.3.B
10.3.B.1
The Visa Flag Symbol

General
This section governs use of the:
Bands Design and Visa Logotype when combined to form the Visa Flag Symbol Visa Flag Symbol and its elements
SEE ALSO:
The Visa International Card and Marks Specifications for rules governing use of the Visa Wordmark and Visa Flag Symbol on a Card.
10.3.B.1.a 10.3.B.1.b
The Visa Flag Symbol must appear exactly as shown in Figure 10-3. Marks, language, Trade Names, text, or graphics other than the Visa Logotype must not appear within the bands of the Visa Flag Symbol.1 A continuous white border must appear around the Visa Flag Symbol. If the background against which the Visa Flag Symbol appears does not contrast with the white border, the outline box must be printed in the Visa Blue Color. The Visa Flag Symbol must be used in a rectangular form without rounded corners.
10.3.B.1.c 10.3.B.1.d
10.3.B.1.e
1.
A variance to this requirement applies in the Canada Region.
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**CONFIDENTIAL**
10-13
10.3.A.5.c
When working with a photographic background, Clear Space must be created by placing the Enhanced Visa Wordmark on a part of the background that:
Chapter 10
Figure 10-3
Visa Flag SymbolElements, Proportions, and Full-Color Specifications
Outline: Visa Blue Color Top band: Visa Blue Color Rectangular field: White (not transparent) Visa Logotype: Visa Blue Color Lower band: Visa Gold Color Border: White (not transparent)
10.3.B.2
Elements of the Visa Flag Symbol

10-14
The Visa Flag Symbol consists of the following elements, as specified in Figure 10-3:
Bands Design Visa Logotype

10.3.B.3
Visa Cards
For rules governing use of the Visa Flag Symbol and Visa Wordmark on a Card, see the Visa International Card and Marks Specifications.
10.3.B.4 10.3.B.4.a
Colors for Non-Card Use
The Visa Flag Symbol must appear in full color when other acceptance marks appear in multiple colors. The Visa Flag Symbol must appear in either a full-color or black-white-and-grey version. If it appears with any other acceptance mark entirely in another single color, the Visa Flag Symbol may appear in that color.
10.3.B.4.b
10.3.C
The Visa Wordmark

The Visa Wordmark must appear:
Only in English on all reproductions and typed or printed text As specified in Table 10-1
10.3.D
The Dove Design

All reproductions of the Dove Design must comply with Figure 10-4 and the Visa International Card and Marks Specifications.
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Chapter 10
Figure 10-4
Dove Design
10.3.E
10.3.E.1
The Visa Electron Symbol

This section governs the use of the Visa Electron Symbol and its elements.
10.3.E.1.a 10.3.E.1.b
The Visa Electron Symbol must appear exactly as shown in Figure 10-5. The Visa Electron Symbol must be used in a rectangular form without rounded corners. Figure 10-5 Visa Electron SymbolElements, Proportions, and Full-Color Specifications
Outline: Visa Blue Color Rectangular Field: Visa Blue Color Visa Logotype: White (not transparent) Comet: Visa Gold Color Name "Electron": White (not transparent) Border: White (not transparent)
10.3.E.2
Elements of the Visa Electron Symbol
The Visa Electron Symbol consists of the following elements, as specified in Figure 10-5:
Visa Logotype Comet Design Name Electron

10.3.E.3 10.3.E.3.a
Visa Electron Cards
The Visa Electron Symbol may appear on the front or back of a Card as specified in the Visa International Card and Marks Specifications. The Visa Electron Symbol may both:
10.3.E.3.b
Be used as an Acceptance Mark at an ATM or Point-of-Transaction Terminal Appear on a Visa Card at the option of a Visa Region
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**CONFIDENTIAL**
10-15
General
Chapter 10
10.3.E.4 10.3.E.4.a
Colors for Non-Card Use
The Visa Electron Symbol:
Must appear in full color when other acceptance marks appear in multiple colors May appear in either a full-color or black-white-and-grey version if it appears with any other
acceptance mark entirely in another single color
10.3.E.4.b
The colors or shades in the Visa Electron Symbol must not be reversed to dark-colored letters in a white box.
10.3.F
The Visa Electron Wordmark

The names Visa and Electron must always be used together when referring to the Visa Electron Program in text.
10.3.G
10.3.G.1
The Visa Horizon Symbol

General

10-16
This section governs the use of the Visa Horizon Symbol and its elements.
10.3.G.1.a 10.3.G.1.b
The Visa Horizon Symbol must appear as shown in Figure 10-6. The Visa Horizon Symbol must be used in a rectangular form without rounded corners. Figure 10-6 Visa Horizon SymbolElements, Proportions, and Full-Color Specifications
Outline: Visa Blue Color Rectangular Field: Visa Blue Color Visa Logotype: White (not transparent) Comet: Visa Gold Color Name "Horizon": White (not transparent) Border: White (not transparent)
10.3.G.1.c
The Visa Horizon Symbol may be used as an Acceptance Mark at a Chip-Reading Device that accepts Visa Horizon Cards.
Elements of the Visa Horizon Symbol
10.3.G.2
The Visa Horizon Symbol contains the following elements:
Visa Logotype Comet Design Name Horizon
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**CONFIDENTIAL**
Chapter 10
10.3.G.3
Placement of the Visa Horizon Symbol
The Visa Horizon Symbol must:
Appear in either the Upper Marks Area or the Lower Marks Area on the front of a Visa
Horizon Card
Appear in the Lower Marks Area on the back of a Visa Horizon Merchant Card
10.3.G.4 10.3.G.4.a
Colors for the Visa Horizon Symbol
The Visa Horizon Symbol:
acceptance mark that is all in another single color
10.3.G.4.b
10.3.H
10.3.H.1 10.3.H.1.a
Plus Program Marks

General
This section governs the use of the Diamond Design and the Plus Logotype when combined to form the Plus Symbol, portrayed as either the Plus Symbol-Contained or the Plus Symbol-Uncontained. For rules governing use of the Plus Wordmark, see Section 10.3.H.6. The Plus Symbol must only be used as an Acceptance Mark for ATM services. Any changes to this provision requires a 3/4 vote of the Visa International Board. Either the Plus Symbol-Contained or the Plus Symbol-Uncontained may be used:
10.3.H.1.b
10.3.H.1.c
On Cards At the Point-of-Transaction On print manuals

10.3.H.2 10.3.H.2.a 10.3.H.2.b
Plus Symbol-Contained
The Plus Symbol-Contained must appear exactly as shown in Figure 10-7. The Plus Symbol-Contained must be used in a rectangular form without rounded corners. Figure 10-7 Plus Symbol-ContainedElements, Proportions, and Full-Color Specifications
Outline: Visa Blue Color Rectangular field: Visa Blue Color Diamond Design: White Logotype: White Border: Visa Blue Color
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**CONFIDENTIAL**
10-17
The colors or shades in the Visa Horizon Symbol must not be reversed to dark-colored letters in a white box.
Chapter 10
10.3.H.3
Plus Symbol-Uncontained
The Plus Symbol-Uncontained must appear exactly as shown in Figure 10-8. Figure 10-8 Plus Symbol-UncontainedElements, Proportions, and Full-Color Specifications
Diamond Design: Visa Blue Color
Logotype: Visa Blue Color

10-18
10.3.H.4 10.3.H.4.a
Colors
The Plus Symbol must appear in full color, as specified in Figure 10-7 and Figure 10-8, when non-Visa-owned acceptance marks appear in multiple colors and are used:
In the same materials At the Point-of-Transaction

10.3.H.4.b
The Plus Symbol:
acceptance mark that is all in another single color
10.3.H.5
Plus Logotype
When used as part of the Plus Symbol, the Plus Logotype:
Must always appear as specified in Figure 10-7 and Figure 10-8 May be enlarged or reduced for specific applications, but the specified relationships between
the length and height or width of letters must not be altered
Must not appear in a style other than that specified, except in typed or printed text, unless
approved in writing by Visa Must not be present on the back of a Vehicle-Specific Fleet Card
10.3.H.6
Plus Wordmark
Use of the Plus Wordmark in typed or printed text must comply with Section 10.2.C.
10.4
PRODUCT NAMES
If a Member uses a Visa Product Name in typed or printed text, it must comply with Section 10.2.C.
10.4.A
The Visa Infinite Product Name

The Product Name Visa Infinite must appear on all Visa Infinite Cards in English only.
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**CONFIDENTIAL**
Chapter 10
10.4.B
The Visa Commercial Card Product Name

A Member must not:
Position a Visa Business, Visa Corporate, or Visa Purchasing Card as something other than a
Visa Card for the payment of business expenditures
Position its Trade Name or Mark as adding superior acceptability of the Card at the
Point-of-Transaction
10.4.C
The Visa Distribution Product Name

A Visa Business or Visa Purchasing Card issued under the Visa Distribution Program must use the Product Name Visa Distribution instead of the Product Name Visa Business or Visa Purchasing.
10.4.D
The Visa Platinum Product Name

10-19
A Member using the Product Name Visa Platinum or its local language equivalent must comply with this section.
10.4.D.1 10.4.D.1.a
Use of the Product Name Visa Platinum on Cards and in Marketing Materials
The Product Name Visa Platinum may be used as a stand-alone name, or may be accompanied by equal or more prominent use of either the Members Trade Name or Mark, or the co-brand partners Trade Name or Mark on Cards or in marketing materials. If a Member uses the Product Name Visa Platinum with the word card or local language equivalent on any Card or in marketing materials, the word card must be in all lower case letters. The term Visa Platinum card may be accompanied by equal or more prominent use of either the Members Trade Name or Mark, or the co-brand partners Trade Name or Mark.
Use of the Term Platinum or Platinum card on Cards and in Marketing Materials
10.4.D.1.b
10.4.D.2 10.4.D.2.a
A Member must not use the term Platinum, Platinum card, or local language equivalent as a stand-alone term on any Card or in printed marketing materials. A Member may use the term Platinum, Platinum card, or local language equivalent in the Member Identification Area of a Card only when it is accompanied by equal or more prominent use of either the Members Trade Name or Mark, or the co-brand partners Trade Name or Mark. A Member may use the term Platinum, Platinum card, or local language equivalent in marketing materials, only when it is immediately accompanied by equal or more prominent use of either the Members Trade Name or Mark, or the co-brand partners Trade Name or Mark. Table 10-2 includes examples of proper and improper uses of Visa Platinum, Platinum, and Platinum card, in marketing materials.
10.4.D.2.b
10.4.D.2.c
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Table 10-2
Use of Visa Platinum, Platinum, and Platinum card

EXAMPLES OF INCORRECT USE Platinum PLATINUM Platinum Card PLATINUM Card Visa Platinum Card EXAMPLES OF INCORRECT USE Members or co-brand partners Trade Name or Mark and the following: Platinum Card PLATINUM CARD Platinum PLATINUM Platinum card
EXAMPLES OF CORRECT USE Visa Platinum VISA PLATINUM Platinum Visa PLATINUM VISA Visa Platinum card EXAMPLES OF CORRECT USE Members or co-brand partners Trade Name or Mark and the following: Platinum Visa card Visa Platinum Platinum Visa Platinum card Platinum card

10-20
10.5
10.5.A
NON-CARD USE OF VISA-OWNED MARKS Use at a Point-of-Transaction

A Member or Merchant must display the appropriate Acceptance Marks to indicate which Cards it accepts for payment. A Member or Merchant must not distribute or display a reproduction of a Card bearing a Visa-Owned Mark at the Point-of-Transaction.
10.5.B
Merchant Outlets and Member Locations

This section governs the use of the Visa-Owned Marks at Merchant Outlets, Member Locations, and Cardholder-Activated Terminals. For rules governing the use of these Marks at ATMs, see Section 10.5.C.
10.5.B.1 10.5.B.1.a
Display of Marks
A Member or Merchant must only display the following Acceptance Marks, either alone or combined:
The Visa Flag Symbol The Visa Electron Symbol The Visa Horizon Symbol
10.5.B.1.b
All Visa-Owned Marks appearing at a Merchant Outlet or Member location must be:
Clearly visible and displayed in full color At least 54mm high by 86mm wide
10.5.B.1.c
The size of an Acceptance Mark on signage may be adjusted to fit the space restrictions of each location, but must not be smaller than any other acceptance mark displayed.
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10.5.B.2 10.5.B.2.a 10.5.B.2.b
Merchant Websites
A Merchant Website must display the Visa Flag Symbol in full color to indicate acceptance. The Visa Wordmark must only be used to indicate acceptance when a visual representation of an Acceptance Mark is not possible at the Merchant Website. A Merchant displaying the Verified by Visa Mark on its Website must comply with the Verified by Visa Merchant Brand Identity Guidelines and the Visa International Card and Marks Specifications.
10.5.B.2.c
10.5.C
Visa Global ATM Program

This section governs the use of the Visa-Owned Marks at ATMs.
Display of Marks
10.5.C.1
10.5.C.1.a
If non-Visa-owned acceptance marks are displayed in a single color at an ATM, Visa-owned Acceptance Marks may be displayed in that single color. If an ATM is located inside a Branch or other facility, the appropriate Acceptance Marks must be displayed at or near the main entrance and at the ATM.
Restricted Access to Visa Cards
10.5.C.1.b
10.5.C.2
Figure 10-9
Visa Flag SymbolDisplay for Restricted Access ATMs
Visa Cards issued by: First Bank Ltd. Second Bank Ltd. Third Bank Ltd and Out-of-Country Visa Cards Honored Here This signage indicates that the ATM accepts Visa Flag cards issued by selected Members in the country. Visa Flag cards issued by another Member in the same country are not accepted.
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**CONFIDENTIAL**
10-21
An ATM must display the appropriate Visa Flag, Plus, or Visa Electron Symbol to indicate which Cards it accepts.
Chapter 10
10.5.C.2.a
An ATM Acquirer that restricts access to Visa Cards or Visa Electron Cards, must list the following at the Point-of-Transaction, as specified in Figure 10-9:
The Issuers name Cards that the ATM accepts Related restrictions
10.5.C.2.b
Display of the Visa Flag Symbol on ATMs with restricted access requires the prior written consent of Visa. An Acquirer that permits only its own cards to access its ATMs may display, solely for instructional purposes, a single-color reproduction of its card in the actual card size or smaller. Visa does not consider such a card reproduction an Acceptance Mark for the Visa Global ATM Program.
SEE:
Figure 10-9 for correct use of descriptive language.
10.5.C.2.c

10-22
10.6
10.6.A
CARD REPRODUCTIONS General

A Member:
Must produce a Card as specified in the Visa International Card and Marks Specifications Must not distribute or display a reproduction of a Card as an Acceptance Mark
10.6.B
Visa Cards
All Visa Cards issued must bear the Visa Flag Symbol as specified in the Visa International Card and Marks Specifications.
10.6.C
Visa Electron Cards

All Visa Electron Program Cards issued or reissued must bear the Visa Electron Symbol as specified in the Visa International Card and Marks Specifications.2
10.6.D
Visa Horizon Cards

All Visa Horizon Cards must bear the Visa Horizon Symbol.2
10.6.E
Cards Bearing the Plus Symbol

A Regional Board, or its exclusive Plus Program sublicensee, if applicable, may grant a variance to this section to Members located within its Visa Region.
2.
A Regional Board may grant a variance to this section to Members located within its Visa Region.
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**CONFIDENTIAL**
Chapter 10
Figure 10-10
Combined Visa Flag Symbol and Plus Symbol
10.7
ACCOUNT NUMBERS
SEE ALSO:
The Visa International Card and Marks Specifications.
10.7.A
Visa Cards
On the front of a Visa Card, an Issuer must:
Emboss or print the Account Number as specified in Section 10.11.A, Section 10.13, and
the Visa International Card and Marks Specifications, as applicable
Print the first 4 digits of the BIN as specified in the Visa International Card and Marks
Specifications
10.7.B
Visa Electron Cards

As specified in the Visa International Card and Marks Specifications, a Visa Electron Card Issuer:
Must both:
- Print the last 4 digits of the Account Number3 - Display the first 4 digits of the BIN May display the entire Account Number
10.7.C
Visa Horizon Cards

The Account Number on a Visa Horizon Card must be printed as specified in the Visa Horizon Card Design Guidelines.
3.
A variance to this requirement applies in the EU and CEMEA Regions.
15 May 2004
**CONFIDENTIAL**
10-23
Chapter 10
10.8
CARD MANUFACTURER REQUIREMENTS

Each Card bearing a Magnetic Stripe or Chip must be produced by an Approved Manufacturer, as specified in Volume IGeneral Rules, Section 2.3.C and Security Standards for Vendors. Upon request, Visa will supply a list of Approved Manufacturers and the Card products they are permitted to produce.
10.9
10.9.A
10.9.A.1 10.9.A.1.a
CARD PRODUCTION Artwork for Approved Manufacturers

Visa Responsibilities
Upon Member request, Visa will provide artwork for the Marks Area and ultraviolet Dove Design to an Approved Manufacturer. The artwork will contain all elements of the specifications, exclusive of the unique micro-print line surrounding the Bands Design and the optional Product Name in the indigenous language. An Approved Manufacturer must not use any other artwork.

10-24
10.9.A.1.b
10.9.A.1.c 10.9.A.2
An Issuer must ensure that both:
An Approved Manufacturer does not use any other artwork for the production of Cards All printing appears in the same size, position, and type style as provided by Visa
10.9.B 10.9.C
10.9.C.1
First Production-Run Sample

An Issuer must provide Visa with one first production-run sample for each unique Card design.
Extraneous Markings or Materials

Extraneous Markings
Except for the Account Number, a Visa Card must not bear any number or device, whether embossed, printed, etched, encoded, or otherwise affixed, that is used for international payment purposes.
10.9.C.2
Adhesive Material
An Issuer must ensure that no adhesive material is affixed to either side of a Visa, Visa Electron Card, or Proprietary Card bearing the Plus Symbol, unless it is integral to the manufacture of the Card.
10.9.D
Manufacturer Identification Code

An Issuer must ensure that a code indicating the manufacturer, order number, and batch number is printed on each Card, as specified in the Visa International Card and Marks Specifications.
10.10
10.10.A
ELECTRONIC CARD-READING TECHNOLOGIES Overview

A Visa Card or Visa Electron Card must bear a Magnetic Stripe and optionally may bear a Chip for the purpose of electronic card-reading.
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10.10.B
10.10.B.1 10.10.B.1.a
Chip Card Technology

An Issuer must notify Visa of its intention to use Chip technology on Cards at least 60 calendar days prior to issuance. If the Chip is designed to support a purchase, credit, Cash Disbursement, or other directly related financial application, the Issuer must obtain prior approval for issuance from Visa.
Encoding and Personalization Requirements
10.10.B.1.b
10.10.B.2 10.10.B.2.a
An Issuer must use a Service Code beginning with 2 or 6 on all EMV- and VIS-Compliant Chip Cards bearing the Visa Flag Symbol, Visa Electron Symbol, or Visa Horizon Symbol as specified in the:
EMV Integrated Circuit Card Specifications for Payment Systems Visa Integrated Circuit Card Specifications Payment Technology Standards Manual
10.10.B.2.b 10.10.B.2.c
The Payment Application encoded in the Magnetic Stripe must also be facilitated by the Chip. The Cardholder name in the Chip must be the same as the name displayed on the Card and encoded in the Magnetic Stripe. Information in the Chip Magnetic-Stripe Image must be the same as that encoded in the Magnetic Stripe. However, at the Issuers option, the Cardholder Verification Value contained in the Magnetic Stripe Image (track 2 equivalent data) on the Chip (Chip Card Verification ValueiCVV) may differ from the Card Verification Value encoded on the Cards Magnetic Stripe. A Chip Card may facilitate access to non-Visa services provided the:
10.10.B.2.d
10.10.B.2.e
Services do not compromise the security or functional integrity of the Visa Smart Payment
Applications
Additions of these services are managed and controlled by the Issuer or its sponsored
member Issuer indemnifies Visa from any and all Claims or losses resulting from non-Visa services facilitated by the Chip Card
10.10.B.2.f
If an application effective date is provided within the Chip, it must reflect the first day of the month of the VALID FROM date displayed on the Card, if such a date appears on the Card. The expiration date on a Visa Card, Visa Electron Card, or Card bearing the Plus Symbol must not be later than the expiration date of the Issuers Public Key, or any security feature containing an expiration date in a Chip, if one is present on the Card. Magnetic-Stripe track 2 information and the Cardholder name from track 1 must be contained in the Chip (other track 1 discretionary data is optional).
10.10.B.2.g
10.10.B.2.h
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**CONFIDENTIAL**
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Chapter 10
10.10.C
10.10.C.1
Magnetic-Stripe Technology
Orientation
The Magnetic Stripe must be on the back of the Visa Card as specified in Visa International Card and Marks Specifications.
10.10.C.2 10.10.C.2.a
Magnetic-Stripe Encoding
The Magnetic Stripe on a Visa Card or Visa Electron Card must be encoded on both track 1 and 2, as specified in the Visa International Card and Marks Specifications and Payment Technology Standards Manual. An Issuer may encode its Card acceptance policies in the Service Code field of the Magnetic Stripe using all valid Service Codes. Service Code values must be encoded as specified in the Payment Technology Standards Manual.
10.10.C.2.b

10-26
10.10.C.3
Card Verification Value
All Cards, including Emergency Replacement Cards, must be encoded with the Card Verification Value, as specified in the Card Verification Value Specifications Guide and the Payment Technology Standards Manual.
10.10.C.4 10.10.C.4.a
Visa Electron Cards
An Issuer must encode the Magnetic Stripe on each Visa Electron Card as specified in the Payment Technology Standards Manual. The Issuer must encode a Service Code designated for Visa Electron Cards as specified in the Payment Technology Standards Manual. An Instant Issue Card must comply with existing Magnetic Stripe requirements, as specified in the Payment Technology Standards Manual.
10.10.C.4.b
10.10.C.4.c
10.11
EMBOSSING REQUIREMENTS
This section specifies embossing requirements for the following Cards:
Embossed Visa Card Visa Electron Card

SEE:
Section 3.2.E for Account Number specifications The Visa International Card and Marks Specifications for embossing requirements
15 May 2004
**CONFIDENTIAL**
Chapter 10
10.11.A
10.11.A.1
Visa Cards
Embossed Visa Card Requirements
An embossed Visa Card must:
Include all of the following:

- Account Number - Cardholder name - For a Vehicle-Specific Fleet Card, the vehicles license number or a unique vehicle number instead of a Cardholder name - Expiration date
Comply with the Visa International Card and Marks Specifications

SEE:
Section 10.13 for printing requirements for unembossed Visa Cards.
10.11.A.2 10.11.A.2.a 10.11.A.2.b
Cardholder Name
An embossed Visa Card must bear an embossed Cardholder name.4 Cardholder names (individual and corporate) may be embossed on lines S1 and S2, as specified in the Visa International Card and Marks Specifications. A Cardholder name must be replaced by an embossed vehicle license number or unique vehicle number on the front of a Vehicle-Specific Fleet Card. A Cardholder name may be replaced by an embossed consumer identifier (e.g., airline passenger) on a Prepaid Card bearing the Visa Flag Symbol.
Expiration Date and Card Symbol
10.11.A.2.c
10.11.A.2.d
10.11.A.3
The expiration date contained in the Chip must be the same as the expiration date encoded in the Magnetic Stripe and displayed on the Card. The expiration date of proprietary services on the Card, if applicable, must not exceed the Visa or Visa Electron Payment Application expiration date.
10.11.A.4 10.11.A.4.a
Optional Embossing
The following may also be embossed on lines S1 or S2, as specified in the Visa International Card and Marks Specifications:
Effective dates Trade Name of a non-Member (e.g., co-branding partner or affinity entity) Words that indicate an account classification, type, service description, or other information
associated with the Card (e.g., type of bank account, VIP status, name of corporation)
10.11.A.4.b
Characters that identify an account or provide security identification may be embossed as specified in the Visa International Card and Marks Specifications. Their location must not obscure the effective date or expiration date. Use of denotations of Mark registration or ownership, or other legends, must comply with Section 1.6
4. A variance to this requirement applies in the Asia-Pacific and U.S.A. Regions.
10.11.A.4.c
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**CONFIDENTIAL**
10-27
Chapter 10
10.11.A.5
Prohibited Embossing
Except for words and Marks that are allowed to be printed on Visa Cards, the following must not be embossed:
Promotional and advertising words and slogans Geographic locations

10.11.B
Visa Electron Cards

Visa Electron Cards must not be embossed, except under specific conditions where regional variances apply.5When used, embossing must comply with Section 10.11 and the Visa International Card and Marks Specifications.
10.12
10-28
SIGNATURE PANEL
A Member must comply with the signature panel requirements specified in the Visa International Card and Marks Specifications.
10.13
10.13.A
PRINTING REQUIREMENTS Unembossed Visa Cards and Instant Issue Visa Cards
An unembossed Visa Card must be printed with the data listed in Table 10-3, as specified in the Visa International Card and Marks Specifications.
5.
A variance to this requirement applies in the EU and CEMEA Regions.
15 May 2004
**CONFIDENTIAL**
Chapter 10
Table 10-3
Printing Requirements for Unembossed Visa Cards and Instant Issue Visa Cards
Unembossed Visa Cards Instant Issue Visa Cards
Account Number
Full Account Number must
appear on the front of the Visa Card First 4 digits of the BIN must appear on the front of the Visa Card Cardholder Name
Full Account Number must
appear on the front of the Visa Card First 4 digits of the BIN must appear on the front of the Visa Card
Must appear on the front of
Expiration Date

the Visa Card Must match the expiration date on the Magnetic Stripe
Must appear on the front of Must match the expiration

from the date of issue2 the Visa Card date on the Magnetic Stripe
Must expire within 3 years
1. 2.
When reissued, the Card must comply with the personalization requirements for unembossed Visa Cards. A variance to this requirement applies in the Asia-Pacific Region.
10.13.B
Visa Electron Cards and Instant Issue Visa Electron Cards

Table 10-4 specifies the printing requirements for Visa Electron Cards and Instant Issue Visa Electron Cards.
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**CONFIDENTIAL**
10-29
the Visa Card The Cardholder name may be replaced with either: - A vehicle license number or a unique vehicle number on a Vehicle-Specific Fleet Card - A consumer identifier (e.g. airline passenger) on a Prepaid Card bearing the Visa Flag Symbol
May appear on the front of

the Visa Card1
Chapter 10
Table 10-4
Printing Requirements for Visa Electron Cards and Instant Issue Visa Electron Cards
Visa Electron Cards Instant Issue Visa Electron Cards
Account Number
Last 4 digits of the Account
Number must appear on the front of the Card First 4 digits of the BIN must appear on the front of the Card, as specified in the Visa International Card and Marks Specifications Full Account Number may appear on the front of the Card Cardholder name
Last 4 digits of the Account
Number must appear on the front of the Card First 4 digits of the BIN must appear on the front of the Card, as specified in the Visa International Card and Marks Specifications Full Account Number may appear on the front of the Card

10.13.C
10.13.C.1 10.13.C.1.a 10.13.C.1.b
the Card The Cardholder name may be replaced with a consumer identifier (e.g., airline passenger) on a Prepaid Card bearing the Visa Electron Symbol Expiration Date
May appear on the front of

the Card1

the Card Must match the expiration date on the Magnetic Stripe
May appear on the front of Must match the expiration

from the date of issue the Card1 date on the Magnetic Stripe
Must expire within 3 years
1.
When reissued, the Card must comply with the personalization requirements for Visa Electron Cards.
Printing of Legends
This section governs the printing of legends for the following Cards:
Visa Card Visa Electron Card

General
The following must appear as specified in the Visa International Card and Marks Specifications:
The AUTHORIZED SIGNATURE legend or equivalent language on all Cards The ELECTRONIC USE ONLY legend on the front6 of both:
- An unembossed Visa Card in English or local language equivalent - A Visa Electron Card in at least the English language Placement of the VALID ONLY IN (COUNTRY) legend is at the Issuers discretion. The words NO SIGNATURE REQUIRED, or equivalent translation must appear on the back of a Vehicle-Specific Fleet Card.
6.
A variance applies to 2 Members in the EU Region.
10-30
15 May 2004
**CONFIDENTIAL**
Chapter 10
10.13.C.2
The Legend VALID ONLY IN (COUNTRY)
If used, the legend VALID ONLY IN (COUNTRY) must be positioned on a Card as specified in the Visa International Card and Marks Specifications.
10.14
10.14.A
10.14.A.1
OTHER CARD SECURITY FEATURES Chip Cards

Specifications
An Issuer of Cards bearing a Chip must:
Comply with the Visa Integrated Circuit Card Specifications, available from Visa Comply with the requirements specified in this section, Section 10.10.B and Chapter 3,
"Issuer Requirements & Information" Ensure that any Chip used to facilitate Visa payment services complies with Visa Chip security and service-level standards Ensure that its Chip Cards meet EMV Integrated Circuit Card for Payment Systems Specifications7
10.14.A.2
Placement
The Chip must:
Be on the front of the Card Comply with the International Organization for Standardization Standard 78162, Reference
Number ISO/IEC 78162:1988 (E) Identification on CardsIntegrated Circuit(s) Cards with ContactsPart 2: Dimensions and Locations of the Contacts
10.14.B
10.14.B.1
Printing of Card Verification Value 2

Visa Cards
All Visa Cards must bear a Card Verification Value 2, as specified in the:
Card Verification Value Specifications Guide Payment Technology Standards Manual Visa International Card and Marks Specifications
10.14.B.2
Visa Electron Cards
If the full Account Number is used, an Issuer must indent-print a Card Verification Value 2 on the back of a Visa Electron Card, as specified in the:
Card Verification Value Specifications Guide Payment Technology Standards Manual Visa International Card and Marks Specifications 10.15 MULTIPLE ACCEPTANCE MARKS ON CARDS
An Issuer may place one or more Acceptance Marks on a Card.
7.
A Visa Region may grant a variance to this requirement provided that a reasonable time limit for compliance is established.
15 May 2004
**CONFIDENTIAL**
10-31
Chapter 10
10.15.A
10.15.A.1
Hierarchy of Marks
If more than one Acceptance Mark is present on a Card, an Issuer must designate a Primary Acceptance Mark, complying with the following hierarchy of Marks:
Visa Visa Visa Visa

10.15.A.2
Flag Symbol Electron Symbol Horizon Symbol Cash Symbol
Marks Placement
A Primary Acceptance Mark must:
Be separated from Non-Visa-Owned Marks by a minimum of 3mm Appear no smaller than any other acceptance mark (including Visa-Owned and
Non-Visa-Owned Marks) displayed
10.15.B

10-32
Other Acceptance Marks

All other Acceptance Marks must:
Appear together Not be separated by Non-Visa-Owned Marks 10.16 MARKS AREAVISA CARDS
All Visa Cards must bear the Visa Flag Symbol. Placement of the Visa Flag Symbol may be in the Upper Marks Area or Lower Marks Area on the front of the Card.
10.16.A
Lower Marks Area

If placed in the Lower Marks Area, the Visa Flag Symbol must appear in the bottom right corner in full color with a micro-printed border, as specified in Figure 10-11 and the Visa International Card and Marks Specifications. The Dove Design hologram must appear directly above the Visa Flag Symbol8. Figure 10-11 Visa CardLower Marks Area
4000
8.
15 May 2004
**CONFIDENTIAL**
Chapter 10
10.16.B
Upper Marks Area

If placed in the Upper Marks Area, the Visa Flag Symbol must appear in the top right corner in full color with a micro-printed border, as specified in Figure 10-12 and the Visa International Card and Marks Specifications. The Dove Design hologram must appear directly below the Visa Flag Symbol. Figure 10-12 Visa CardUpper Marks Area
4000
10.17
PLUS PROGRAM MARKS

An Issuer of Cards bearing the Plus Symbol must place the Plus Symbol on all Cards within 5 years from the beginning date of participation in the Plus Program.
10.18
10.18.A
MEMBER IDENTIFICATION AREA Visa Cards

If a Visa Program Mark appears in the Marks Area, it must not appear on the front of the Card in the Member Identification Area. The Visa Wordmark may appear on the front of a Visa Card in the Member Identification Area when it is:9
Used as part of the descriptive product identifier for Visa Commercial Cards Used as part of the Product Name Visa Platinum, as specified in Section 10.4.D Used in conjunction with the Olympic Marks, logos, designations, and authenticating
statements, as specified in Volume IGeneral Rules, Section 1.6 and the current Visa Olympic Tool Kit
10.18.B
10.18.B.1
Product Name
Member Identification Area
The Product Name, or its approved local language equivalent, may appear on the front of a Visa Card in the Member Identification Area.
9. A Regional Board may grant a variance to an Issuer located within its Visa Region, provided that no Visa Cards are issued to non-residents of that Visa Region. If the Issuers Regional Board grants a variance, the Visa Wordmark may appear, only once, on the front of a Visa Card in the Member Identification Area, unless the Mark is part of a repetitive background pattern.
15 May 2004
**CONFIDENTIAL**
10-33
Chapter 10
10.18.B.2
Appearance on the Card Product It Identifies
A Product Name, in any language or spelling, must not appear on a Card product other than the Card product that it identifies. For example, the Product Name Premier must not appear on a Visa Classic Card. However, a Regional Board may allow the name Premier to appear on the front of a Visa Gold Card.
10.19
10.19.A
HOLOGRAMS Visa Cards

A Visa Card must bear the Dove Design hologram.
Dove Design Hologram Location
10.19.A.1
The Dove Design hologram must be positioned in the bottom portion of the Upper Marks Area or the top portion of the Lower Marks Area as specified in the Visa International Card and Marks Specifications.
10.19.A.2

10-34
Approved Manufacturer Responsibility
An Approved Manufacturer must obtain the hologram from a Visa-approved hologram manufacturer.
10.19.B
10.19.B.1
Visa Infinite Cards

A Visa Infinite Card must contain a unique 2-part hologram that consists of:
The banner design hologram The Dove Design hologram

10.19.B.2
An Approved Manufacturer must obtain the unique 2-part hologram from a Visa-approved hologram manufacturer.
10.19.C
10.19.C.1
Visa Electron Cards

Use of the Dove Design Hologram and Ultraviolet Dove on Visa Electron Cards
At the option of a Visa Region, the Dove Design hologram and ultraviolet dove may also appear on a Visa Electron Card. If the Dove Design hologram appears, the ultraviolet dove must also appear.
10.19.C.2
An Approved Manufacturer must obtain the hologram from a Visa-approved hologram manufacturer.
10.19.D
Visa Horizon Cards

At the discretion of a Visa Region, the Dove Design Hologram and ultraviolet dove may appear on a Visa Horizon Card. If the Dove Design hologram appears, the ultraviolet dove must also appear.
15 May 2004
**CONFIDENTIAL**
Chapter 10
10.20
10.20.A
10.20.A.1
TRADE NAME AND MARK REQUIREMENTS Chip Cards

Visa or Visa Electron Payment Application
A Card containing a Chip must bear the appropriate Mark for each Visa or Visa Electron Payment Application facilitated by the Chip.
10.20.A.2
Chip Cards Bearing a Visa-Owned Mark
A Card containing a Chip bearing a Visa-Owned Mark must be capable of facilitating the Payment Application associated with that Mark.
10.20.B
10.20.B.1
Visa Cards
Use of Trademark Symbols on Cards
10.20.B.2 10.20.B.2.a
Member Identification
The following may be printed in the Member Identification Area of a Visa Card:
Certain Trade Names, including those of an Issuer, an Issuers holding company Member, or
an Issuers agent member
With the prior written consent of Visa:

- Certain Marks associated with proprietary, local, regional, national, or multinational services - Marks to identify the services of the Issuer or Trade Names to identify the Member, in any color
10.20.B.2.b
The following must not be printed in the Member Identification Area of a Visa Card:
Political designations, except as part of a Members Trade Name or Mark and with the prior
written consent of Visa. Visa has consented to the use of these Trade Names or Marks on Visa Cards if the Issuer was using them on or before 1 October 1976. Advertising, promotional, or other language that is not an integral part of the identification of the organization or service
10.20.B.3 10.20.B.3.a
Use of Non-Member Marks
An Issuer must not use a Trade Name or Mark that identifies or is associated with a non-Member on the front of a Visa Card, unless permitted in Section 10.20.B.2.a. A Regional Board may grant a variance to an Issuer located within its Region. Cards issued under this variance must not be issued to non-residents of the Issuers Region. A Trade Name or Mark of a non-Member may appear on the back of a Visa Card if a Trade Name or Mark of the Issuer appears on the front.
10.20.B.3.b
15 May 2004
**CONFIDENTIAL**
10-35
If a Visa Program Mark is used in the Marks Area, the use of a trademark symbol is required as specified in Section 10.2.E.1. The symbol must be printed in the Visa Blue Color.
Chapter 10
10.20.B.3.c
The following must not appear on any part of a Visa Card:
Any Trade Name or Mark that identifies or is associated with any entity, or its subsidiaries or
affiliates, deemed competitive by the International Board, including: - American Express Company - Morgan Stanley Dean Witter & Co. - Europay International - MasterCard International Any Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark
10.20.C
10.20.C.1
Visa Electron Cards

Use of Non-Member Marks
An Issuer must have the prior approval of its Regional Board to place a non-Member Trade Name or Mark on a Visa Electron Card. Cards issued under this section must only be issued to residents of the Issuers Region.
10.20.C.2

10-36
Restricted Use
The following must not appear on a Visa Electron Card:
Any Trade Name or Mark that identifies or is associated with any entity, or its subsidiaries or
affiliates, deemed competitive by the International Board, including: - American Express Company - Morgan Stanley Dean Witter & Co. - Europay International - MasterCard International Any Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark
10.20.D

A Card bearing the Plus Symbol must not bear the Marks of any entity that is ineligible for membership in Visa, or of any of the following entities, or their subsidiaries or affiliates, deemed competitive by the International Board:10
American Express Company Cirrus Morgan Stanley Dean Witter & Co. Europay International JCB MasterCard International
A Card bearing the Plus Symbol is exempt from this requirement if it was issued under an agreement executed with Visa or the Plus System, Inc. prior to 1 October 1992. A Card bearing the Plus Symbol must not bear a Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark.
10. At the option of a Visa Region, a variance to this section may be granted by the International Management Executive Committee for Chip Cards bearing the Plus Symbol.
15 May 2004
**CONFIDENTIAL**
Chapter 10
10.21
10.21.A
CARDHOLDER PHOTOGRAPH Placement

A photograph of the Cardholder may appear on either the front or back of a Visa or Visa Electron Card. If a photograph appears on the front of a Card, it must be in color and placed in the Member Identification Area.
10.21.B
Security Features
The photograph must not compromise either:
Any of the required security features specified in this chapter and the Visa International Card
and Marks Specifications
The functionality of a Chip, if used

10.21.C
10.21.C.1
Cardholder SignatureVisa Cards

Required Signature Panel
The photographic reproduction of the Cardholder signature on the front of the Card is not a substitute for the required signature panel on the back of the Card, as specified in the Visa International Card and Marks Specifications.
10.21.C.2
Photographic Reproduction
If a photograph of the Cardholder appears on the front of a Visa Card, a photographic reproduction of the Cardholder signature may also appear on the front, provided that it does not compromise either:
Any of the required security features specified in this chapter and the Visa International Card
and Marks Specifications
The functionality of a Chip, if used 10.22

10.22.A
CARD DESIGN CONSIDERATIONS

All Card designs must comply with the Visa International Card and Marks Specifications.
Visa Flag Cards

The Visa Flag Symbol must both:
Appear as specified in Figure 10-3 Be placed on the front of the Card, with a microborder
10.22.B
Visa Electron Cards

The Visa Electron Symbol:
Must appear as specified in Figure 10-5 May be placed on either the:

- Front of the Card, with a microborder - Back of the Card, without a microborder
10.22.C
Visa Horizon Cards and Visa Horizon Merchant Cards

A Visa Horizon Card and Visa Horizon Merchant Card must comply with specifications in the:
Visa Horizon Card Design Guidelines Visa Horizon Member Implementation Guide
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**CONFIDENTIAL**
10-37
Chapter 10
10.22.D

The physical dimensions of a Proprietary Card bearing the Plus Symbol must comply with International Organization for Standardization standards.
10.22.E
Prepaid Cards
A Prepaid Card must comply with the requirements specified in:
Section Section Section Section

10.22.F
3.5.E 3.8 10.11.A.2 10.13
Virtual Account Reference Cards

If a Reference Card is provided, a Virtual Account Issuer must comply with all of the following:
A Reference Card may contain a printed expiration date. If the expiration date does not
appear on the Card, the Issuer must communicate it to the Virtual Account Holder. A Reference Card must not be produced: - In a such a way that it could be mistaken for a Card - Using the physical Card design requirements for a Card

10.22.G 10.22.H
10-38
A Reference Card must not contain any of the following:

Acceptance Mark Magnetic Stripe or Chip Signature panel Dove Design hologram Embossed Cardholder name or Account Number Visa International Service Center telephone number
Visa Distribution Program Cards

Unless the Visa Distribution Program Card is accepted at all Visa Merchant locations, it must not bear:
A Visa-owned Acceptance Mark The Dove Design hologram

With prior approval of a Visa Region, an Issuer may replace one or both of the Visa Distribution Product Names with Visa Commercial. The Product Name may appear anywhere on the front of the Visa Distribution Program Card.
Emergency Replacement Cards

An Emergency Replacement Card must:
Be encoded with a Card Verification Value, as specified in Section 10.10.C.3 Be embossed or printed with an Account Number and an account name supplied by the
Issuer Meet all standards, including those for embossing, encoding, and printing, specified in the: Visa International Operating Regulations Card Verification Value Specifications Guide Payment Technology Standards Manual Visa International Card and Marks Specifications
Contain the words (Visa Product Name) Emergency Replacement Card on the repetitive
micro-print code
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Numerics
3-D Secure
A Visa-approved Authentication Method that is the global authentication standard for International Transactions.
3-D Secure Electronic Commerce Transaction Specification
A software protocol that enables secure processing of Transactions over the Internet and other networks.
Acceptance Mark
Payment Cash Disbursement

Account Funding Transaction
A Transaction that transfers funds from a Visa account to another account such as: Brokerage accounts Prepaid Cards Other accounts used for online purchasing
Account Number
An Issuer-assigned number that identifies an account in order to post a Transaction.

Account Number Verification
A process by which a Member or its Authorizing Processor determines if there is negative information on an Account Number in the Exception File for Transactions that do not require Authorization.
Acquirer
A Member that signs a Merchant or disburses currency to a Cardholder in a Cash Disbursement, and directly or indirectly enters the resulting Transaction Receipt into Interchange.
Acquirer Activity File
A file that an Acquirer maintains of approved and declined Authorization Requests from other Members Cardholders.
Acquirer Chip Rate
An Interregional Interchange Reimbursement Fee paid for any Transaction that meets the Electronic Rate requirements and is initiated by a Magnetic-Stripe only Card at a Chip-Reading Device.
Acquirer Reference Number
A 23-digit identification number included in a BASE II Clearing Record, as specified in the BASE II Clearing and Settlement Manuals. See Tracing Data.
15 May 2004
**CONFIDENTIAL**
A-1
Defined Terms
A Visa-Owned Mark that denotes acceptance for both:
Appendix A
Defined Terms
Activity File Parameter
A maximum limit that an Issuer establishes on the number and value of Transactions that Visa may authorize on its behalf. (See the VisaNet Manuals.)
Adjustment
A Single Message System message used to partially or fully negate or cancel a transaction that has been sent through Interchange in error.
Advance Deposit Service
A service that a Hotel or Cruise Line provides to a Visa Cardholder, allowing use of a Visa Card to pay an advance deposit required by the Merchant to reserve accommodations.
Advance Deposit Transaction
A Transaction that a Hotel or Cruise Line completes, resulting from a Visa Cardholders agreement to use a Visa Card for payment of an advance deposit to reserve accommodations.
Airline
Defined Terms
A-2
Either: A passenger airline Merchant Its authorized agent that sells airline tickets on behalf of the airline
Airline Inquiry Service
A special Authorization service that Visa provides to Airlines.

Airline Ticket Identifier
A 13-digit number on an Airline Transaction Receipt comprising either: The servicing carrier code and a transmission control number, excluding the check-digit, if the Airline ticket is printed on a transitional automated ticket form A carrier number, form number, and serial number, excluding the check-digit, if the Airline ticket is printed on an automated ticket/boarding pass form
Alternate Card Design
See Sample Card Design.

Approval Response
An Authorization Response where the Transaction was approved.

Approved Manufacturer
A card manufacturer that Visa certifies or approves to produce one or more Card products on behalf of an Issuer.
Arbitration
A process where Visa determines financial liability between Members for Interchange Transactions that are presented and charged back.
Arbitration Committee
A Visa committee that resolves certain disputes between Members that arise from Chargebacks.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Associate
A Member as defined in the Visa International By-Laws and Regional Board Delegations, Section 2.05.
ATM
An Unattended Acceptance Terminal that has Electronic Capability, accepts PINs, and disburses currency or Cheques.
ATM Acceptance Mark
An Acceptance Mark that denotes ATM acceptance.

ATM Acquirer
An Acquirer that provides ATM services. A Cash Disbursement obtained at an ATM displaying the Visa, Plus, or Visa Electron Acceptance Mark, for which the Cardholders PIN is accepted.
ATM Quality Service Standards
A set of international service levels established by Visa to measure Member performance as part of the international service quality program.
Attempt Response
A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant, indicating that the Cardholder is not participating in 3-D Secure.
Authentication
A cryptographic process that validates the identity and integrity of Chip data.
Authentication Confirmation
A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant, confirming Cardholder authentication.
Authentication Denial
A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant, denying Cardholder authentication.
Authentication Identifier
A unique value for each authentication Transaction, as specified in the 3-D Secure Member implementation guides.
Authentication Mechanism
A Visa-approved method that validates participant identity in an Electronic Commerce Transaction. Authentication Mechanisms include, but are not limited to: Password Digital Certificate
Authentication Method
A Visa-approved protocol, such as 3-D Secure, that meets the minimum standards for authenticating the Cardholder in an Electronic Commerce Transaction.
15 May 2004
**CONFIDENTIAL**
A-3
Defined Terms
ATM Cash Disbursement
Appendix A
Defined Terms
Authentication Record
A record of 3-D Secure authentication status from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant. Authentication Records include: Attempt Responses Authentication Confirmations Authentication Denials Non-Participation Messages Unable-to-Authenticate Responses
Authentication Request
A request for Cardholder authentication from a 3-D Secure Merchant.

Authorization
A process, as specified in the Visa International Operating Regulations, where an Issuer, an Authorizing Processor, or Stand-In Processing approves a Transaction. This includes: Domestic Authorization International Authorization Offline Authorization
Authorization Code
Defined Terms
A-4
A code that an Issuer, its Authorizing Processor, or Stand-In Processing provides to indicate approval of a Transaction. The code is returned in the Authorization Response and is usually recorded on the Transaction Receipt as proof of Authorization.
Authorization-Only Capability
Point-of-Transaction capability where both the: Standard Floor Limit applies Authorization Response, when required, is obtained Online
Authorization Request
A Merchants or Acquirers request for an Authorization.

Authorization Response
An Issuers reply to an Authorization Request. The Visa International Operating Regulations refers to the following types of Authorization Response: Approval Response Decline Response Pickup Response Referral Response
Authorizing Processor
A Processor that provides Authorization services for Merchants or other Members.

Auto-Telex Unit
A telex unit at an Authorizing Processor Center that transmits and receives Authorization data to and from Visa.
Auto-Telex User
. An Authorizing Processor that uses an Auto-Telex Unit to connect to the V.I.P System to obtain Authorizations.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Automated Dispensing Machine
See Unattended Acceptance Terminal and Cardholder-Activated Transaction Type C.

Automated Fuel Dispenser
An Unattended Acceptance Terminal that dispenses only fuel. See also Cardholder-Activated Transaction Type B and Cardholder-Activated Transaction Type C.
Balance Inquiry
A Cardholder request for his account balance that is initiated at an ATM and processed as a separate, non-financial transaction.
An ATM service that allows a Cardholder to check his account balance through VisaNet. A Mark used as an element of the Visa Flag Symbol, consisting of 3 horizontal bands in either: Blue, white, and gold Blue, white, and grey One of the Visa-Owned Marks.
BASE II
The VisaNet system that provides deferred Clearing and Settlement services to Members.
Basic Currency Conversion Rate
A wholesale market rate or government-mandated rate, in effect one day prior to the Central Processing Date.
Billing Currency
The currency in which an Issuer bills a Cardholder for Transactions. If the Billing Currency is the euro or one of its national currency units, either may be used for Chargeback or statementing purposes.
BIN
A 6-digit number assigned by Visa and used to identify a Member or Processor for Authorization, Clearing, or Settlement processing.
Branch
The office of a Member where: A Transaction is completed An Instant Issue Card is issued
Buy-a-Card Transaction
The purchase of a Visa Cash Card using a payment card or cash.
Car Rental Company
A Merchant whose primary business is the rental of passenger vehicles at either a corporate or franchise location, or at locations of licensees bearing the name of the corporate entity.
15 May 2004
**CONFIDENTIAL**
A-5
Defined Terms
Bands Design
Appendix A
Defined Terms
Card
A valid Visa Card, Visa Electron Card, Visa Horizon Card, or Proprietary Card bearing the Plus Symbol.
Card-Absent Environment
An environment where a Transaction is completed under both of the following conditions: Cardholder is not present Card is not present Transactions in this environment include the following: Electronic Commerce Transactions Mail/Phone Order Transactions Recurring Transactions Telephone Service Transactions Transactions in this environment exclude Face-to-Face Transactions.
Card-Present Environment
Defined Terms
A-6
An environment that comprises the conditions of either the Face-to-Face or Unattended Environments.
Card Dispensing Machine
A device that dispenses Visa Cash Cards when the purchaser makes appropriate payment. A Card Dispensing Machine may accept cash or payment cards as payment for Visa Cash Cards.
Card Recovery Bulletin
A directory of blocked Account Numbers listed on the International Exception File, intended for distribution to Merchants. The Card Recovery Bulletin may take one of the following forms: Card Recovery Bulletin CD-ROM National Card Recovery Bulletin National Card Recovery File Regional Card Recovery File
Card Recovery Bulletin CD-ROM
A composite file containing all Card Recovery Bulletin Listings in all Card Recovery Bulletin Regions for a given publication.
Card Recovery Bulletin Listing
A single Account Number that an Issuer requests to be included in a specified Card Recovery Bulletin Region.
Card Recovery Bulletin Region
A geographical area comprising countries (or states in the U.S.A. Region) where a given set of Card Recovery Bulletin Listings is effective for a specified period.
A service where an Issuer notifies Acquirers of blocked Account Numbers. The service comprises distribution of both: A printed Card Recovery Bulletin The Regional Card Recovery File
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Card Reproduction
The reproduction of a Card.

Card Verification Service
A VisaNet service where Visa validates the Card Verification Value in an Authorization Request on behalf of an Issuer.
Card Verification Value
A unique check value encoded on the Magnetic Stripe of a Card to validate Card information during the Authorization process. The Card Verification Value is calculated from the data encoded on the Magnetic Stripe using a secure cryptographic process.
Card Verification Value 2
Cardholder
An individual who is issued and authorized to use a: Card Virtual Account

Cardholder Access Device
A terminal, personal computer, or other device that a Cardholder uses to initiate an Electronic Commerce Transaction.
Cardholder Authentication Verification Value
A unique value transmitted by an Issuer in response to an Authentication Request from a 3-D Secure Merchant.
Cardholder Certificate
An electronic document that authenticates a Cardholder in a Secure Electronic Commerce Transaction.

A service that assists a Cardholder in reaching its Issuer when calling the Visa International Service Center for account information.
Cardholder-Activated Terminal
See Unattended Acceptance Terminal.

Cardholder-Activated Transaction
A Transaction that is initiated by a Cardholder at an Unattended Acceptance Terminal. See Cardholder-Activated Transaction Type A, Cardholder-Activated Transaction Type B, and Cardholder-Activated Transaction Type C.
15 May 2004
**CONFIDENTIAL**
A-7
Defined Terms
A unique check value generated using a secure cryptographic process, as specified in the VisaNet Manuals.
Appendix A
Defined Terms
Cardholder-Activated Transaction Type A
A Transaction that takes place at an Unattended Acceptance Terminal and has all of the following characteristics: Is less than US $40, or local currency equivalent Is not authorized Has no Cardholder Verification performed Examples of a Cardholder-Activated Transaction Type A are: Parking garage fee Road toll Motion picture theater admission Magnetic-Stripe Telephone call
Cardholder-Activated Transaction Type B
A Transaction that takes place at an Unattended Acceptance Terminal and has all of the following characteristics: Is less than US $100, or local currency equivalent Is authorized Has no Cardholder Verification performed Examples of a Cardholder-Activated Transaction Type B are: Fuel purchase without a PIN Prepaid Card purchase Video rental
Cardholder-Activated Transaction Type C
Defined Terms
A-8
A Transaction that takes place at an Unattended Acceptance Terminal and has both of the following characteristics: Is authorized Has PIN Verification performed An example of a Cardholder-Activated Transaction Type C is a fuel purchase with a PIN.
Cardholder Verification
The process of validating a Cardholders identity through verification of the Cardholders signature or PIN and other methods as required in the Visa International Operating Regulations (e.g., Cardholder identification for Manual Cash Disbursements).
Cardholder Verification Method
Instructions encoded within a Chip that define how the authenticity of a Cardholders identity is to be verified.
Cardholder Verification Method List
An Issuer-defined list contained within a Chip establishing the hierarchy of preferences for verifying a Cardholders identity.
Cash-Back
Cash obtained from a Visa or Visa Electron Merchant through use of a Visa or Visa Electron Card, in conjunction with, and processed as, a Retail Transaction.
Cash Disbursement
Currency, including travelers cheques, paid out to a Cardholder using a Card.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Cash Disbursement Merchant
A Hotel or Cruise Line that has a Merchant Agreement to make Cash Disbursements to a Visa Gold/Premier Cardholder, as specified in Volume IGeneral Rules, Chapter 5, "Payment Acceptance."
Cash Disbursement Transaction Receipt
A Transaction Receipt evidencing a Manual Cash Disbursement. (See Volume IGeneral Rules, 80-Column Cash Disbursement Transaction Receipt (Exhibit 7A) and 51-Column Cash Disbursement Transaction ReceiptT&E (Exhibit 7B))
CEMEA
Central and Eastern Europe, Middle East, and Africa.

Center
Central Bank
A government agency responsible for the supervision and operation of banking activities for the national government. Central Bank activities generally include maintaining reserve accounts required of depository institutions, regulating money supply, transferring funds, and acting as fiscal agent for the government.
Centralized Card Issuance
The issuance of Cards into a market different than that for which a Member holds appropriate Visa licenses.
Certification Authority
An entity that issues and manages Digital Certificates for use with Visa products and services in accordance with Visa-specified requirements. Entities eligible to be Certification Authorities within the Visa Certification Authority hierarchy include: Visa Visa Regions Visa Members
Certified Manufacturer
See Approved Manufacturer.

Chargeback
A transaction that an Issuer returns to an Acquirer.

Chargeback Advice
A VisaNet message sent in response to a Chargeback that does all of the following: Notifies the Issuer that a Chargeback has passed certain validations and has been forwarded to the Acquirer Notifies the Issuer of the Acquirers VisaNet Documentation Automation Service participation status Notifies the Acquirer of the Issuers VisaNet Documentation Automation Service participation status and whether documentation will be sent through the VisaNet Documentation Automation Service
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A-9
Defined Terms
A Member or Processor facility where Authorization, Clearing, Settlement, and other related activities take place.
Appendix A
Defined Terms
Chargeback Period
The number of calendar days from the Endorsement Date of a Transaction Receipt (or Processing Date, as applicable), during which time the Issuer may exercise a Chargeback right.
A VisaNet service that screens Presentments and Chargebacks and returns certain invalid items to the Acquirer or Issuer, as appropriate.
Charter Member
A Member as defined in the Visa International By-Laws and Regional Board Delegations, Section 2.13.
Cheque
A travelers cheque that a Member issues and that bears the Visa-Owned Marks.
Chip
Defined Terms
A-10
An electronic component designed to perform processing or memory functions.

Chip Card
A Card embedded with a Chip that communicates information to a Point-of-Transaction Terminal.

Chip-Reading Device
A Point-of-Transaction Terminal capable of reading, communicating, and processing Transaction data from a Chip Card.
Claim
As specified in Volume IGeneral Rules, Section 1.12, personal injury, property losses, damages (including lost profits or savings, indirect, consequential, special, exemplary, punitive, or incidental) losses, penalties, fines, suits, expenses, and costs (including attorneys fees).
Classic Wordmark
A Mark comprising the word Classic when used in connection with the Visa Program. One of the Visa-Owned Marks.
Clear Space
Background that is free of other words, logos, and graphic elements and provides sufficient contrast for placement of a Mark.
Clearing
All of the functions necessary to collect a Clearing Record from an Acquirer in the Transaction Currency and deliver it to the Issuer in the Billing Currency, or to reverse this transaction, or to process a Fee Collection Transaction.
Clearing Processor
A Processor that provides Clearing and Settlement services for Merchants or other Members.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Clearing Record
A record of a Presentment, Chargeback, Representment, Reversal, or Adjustment in the format necessary to clear the Transaction.
Collision/Loss Damage Waiver
A Visa Card feature that provides collision or loss damage insurance on Car Rental Transactions to Visa Cardholders.
Comet Design
A Mark consisting of a curved graphic element. One of the Visa-Owned Marks.

Commercial Solutions Data and Reporting Services
Optional services provided by Visa to Members and clients of Members to enhance reporting and data gathering.
Compliance
A process where Visa resolves disputes between Members arising from violations of the Visa International Operating Regulations, when the requesting Member can certify that a financial loss has occurred or will occur for a specific amount, and no Chargeback right is available.
Compliance Committee
A Visa committee that resolves certain disputes between Members that arise from violations of the Visa International Operating Regulations.
Copy Request
A request for a Transaction Receipt that is processed through the VisaNet Copy Request and Fulfillment Service.
Copy Request Identifier
A unique 12-digit identification number that VisaNet assigns to a Copy Request. In the Single Message System, the Retrieval Request identifier.
Copy Request Manager
A microcomputer-based workstation that Visa maintains so that Members can transmit and fulfill Copy Requests through the VisaNet Copy Request and Fulfillment Service.
Copyright
A form of protection that the laws of various countries provide for original literary, dramatic, musical, artistic, and certain other intellectual works.
Correspondent Bank
A depository institution that holds an account with, or on behalf of, a Settlement Bank, and engages in an exchange of services with that bank.
15 May 2004
**CONFIDENTIAL**
A-11
Defined Terms
Appendix A
Defined Terms
Counterfeit Card
One of the following: A device or instrument that is printed, embossed, or encoded so as to purport to be a Card, but that is not a Card because an Issuer did not authorize its printing, embossing, or encoding An instrument that is printed with the authority of the Issuer and that is subsequently embossed or encoded without the authority of the Issuer A Card that an Issuer has issued and that is altered or re-fabricated, except one on which the only alteration or re-fabrication comprises modification of the signature panel or Cardholder signature
Counterfeit Transaction Receipt
A Transaction Receipt arising from the use of a Counterfeit Card.
Defined Terms
Country of Domicile
The country in which a Member has its principal place of business.

Country Office
A secondary office location of a Visa Region, located in a country within the same Visa Region.
Credit Transaction Receipt
A Transaction Receipt evidencing a Merchants refund or price adjustment to be credited to a Cardholders account.
Cruise Line
A Merchant that sells and provides recreational travel on water, including overnight accommodations.
Cryptogram
A value resulting from a combination of specific key data elements that are used to validate the source and integrity of data.
Currency Conversion Rate
A wholesale market rate or government-mandated rate, in effect one day prior to the Central Processing Date and increased by 1%, plus or minus an additional percentage determined by the Issuer.
Custom Payment Service
A Visa payment service that accommodates specific payment environments with an identifier that remains with the Transaction throughout its life cycle.
Data Capture-Only Capability
Point-of-Transaction Capability where the Transaction Receipt data are electronically captured for Deposit purposes, but the terminal does not have the capability to go Online.
Data Protection Method
A Visa-approved method for the protection of Account Numbers and other Cardholder data, as specified in the Account Information Security Standards.
A-12
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Decline Response
An Authorization Response where the Transaction was declined.

Deferred Clearing Processing
A 2-step process whereby Transactions are authorized, cleared, and settled through either the: Single Message System V.I.P System and BASE II .
Deferred Clearing Transaction
A Transaction that is authorized, cleared, and settled in 2 separate messages through either the: Single Message System V.I.P System and BASE II .
Delayed Delivery Transaction
A single Transaction where a Cardholder completes 2 separate Transaction Receipts. The first Transaction Receipt functions as a deposit (such as a down payment) for goods or services; the second is to pay the balance due the Merchant.
Deposit
The submission of a Transaction Receipt by a Merchant or an Internet Payment Service Provider to an Acquirer, resulting in a credit or debit to the Merchants or Internet Payment Service Providers Visa account.
Deposit Date
The date on which an Acquirer receives a Transaction Receipt from a Merchant.

Diamond Design
A Mark, used as an element of the Plus Symbol, consisting of 3 triangles with an open space in the lower right-hand corner, arranged to form an outline of the symbol +. One of the Visa-Owned Marks.
Digital Certificate
A digitally signed credential used to authenticate the owner of the credential or to ensure the integrity and confidentiality of the message it is signing.
Direct Arbitration
A process whereby Visa assigns financial liability for a Transaction when either the: Chargeback Reduction Service rejects a Presentment because it cannot verify Authorization Acquirer claims that the rejected Transaction was authorized
Direct Compliance
A process where Visa primarily enforces the VisaNet Copy Request and Fulfillment Service rules for Issuers and Acquirers.
Disbursing Member
A Member that pays out currency in a Cash Disbursement.
15 May 2004
**CONFIDENTIAL**
A-13
Defined Terms
Appendix A
Defined Terms
Domestic Authorization
The Authorization of a Domestic Transaction.

Domestic Interchange
Interchange of a Domestic Transaction.

Domestic Transaction
A Transaction where the Issuer of the Card used is located in the Transaction Country.
Domestic Transaction Receipt
A Transaction Receipt evidencing a Domestic Transaction.

Dove Design
A Mark depicting a dove in flight that identifies the Visa Program or the Visa Travelers Cheque Program. One of the Visa-Owned Marks.
Dynamic Currency Conversion
Defined Terms
The conversion of the purchase price of goods or services from one currency to another, as agreed to by the Cardholder and Merchant. That currency becomes the Transaction Currency, regardless of the Merchants local currency.
Dynamic Data Authentication
A cryptographic value generated by a Card in an offline environment that uses Transaction-specific data elements and is verified by a Chip-Reading Device to protect against skimming.
Edit Package
The software that Visa supplies to Processors to: Validate Interchange data destined for BASE II Process Interchange data sent from the Processor to Visa Process incoming Transactions received from Visa
Electronic Capability
Point-of-Transaction Capability where all of the following are true: Zero Floor Limit applies (or the terminal is capable of reading and acting upon the Service Code in the Magnetic Stripe or information provided in the Chip) Authorization Response is obtained Online, or as instructed by the Issuer Authorization Response and Transaction Receipt data are captured electronically
Electronic Cash Withdrawal
A financial Transaction used to fund a Load Transaction or the purchase of a Visa Cash Card at a Cardholder Dispensing Machine.
Electronic Commerce Merchant
A Merchant that conducts the sale of goods or services electronically over the Internet and other networks.
Electronic Commerce Merchant Rate
An Interregional Interchange Reimbursement Fee paid for an Electronic Commerce Transaction that is conducted by a 3-D Secure-capable Merchant.
A-14
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Electronic Commerce Transaction
A Transaction between a Merchant and Cardholder over the Internet and other networks using a Cardholder Access Device. An Electronic Commerce Transaction is one of the following: Non-Secure Transaction Non-Authenticated Security Transaction Secure Electronic Commerce Transaction
Electronic Commerce Transaction Receipt
A Transaction Receipt provided to the Cardholder by an Electronic Commerce Merchant.

Electronic Imprint
The reading and printing or capture of Card information at a Magnetic-Stripe Terminal or a Chip-Reading Device.
Electronic Rate
An Interchange Reimbursement Fee charged when the Clearing requirements specified in Volume IGeneral Rules, Chapter 8, "Fees," are met.
Electronic Transaction Receipt
A Transaction Receipt created electronically in a Card-Present Environment where the terminal generates the required data that are printed on the Transaction Receipt.
Eligible Cardholder
A Cardholder eligible to receive Emergency Card Replacement and Emergency Cash Services. To be eligible for these emergency services, the Cardholder must be traveling away from home, have reported the loss or theft of his Card, and be one of the following: A A A A Visa Gold/Premier Cardholder Visa Infinite Cardholder participating Visa Classic or Visa Business Cardholder non-participating Visa Classic or Visa Business Cardholder with Issuer approval
Emergency Cash Disbursement
A Cash Disbursement by an Acquirer to an Eligible Cardholder or Visa Cheque purchaser who has reported his Card or Cheques lost or stolen.
Emergency Cheque Refund
An Emergency Cash Disbursement or Cheque replacement that an Emergency Refund Location provides to a Visa Cheque purchaser at the direction of the Global Refund Service.
Emergency Payment Authorization Service
A service offered to Visa Infinite Cardholders who need to make Transactions prior to receiving an Emergency Replacement Card or Emergency Cash. The service provides verbal Authorization for such emergency travel Transactions.
Emergency Refund Location
The office of a Member where an Emergency Cheque Refund is disbursed.

Emergency Replacement Card
A temporary Visa Card that an Issuer or its agent (including Visa) provides to replace an Eligible Cardholders lost or stolen Visa Card.
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**CONFIDENTIAL**
A-15
Defined Terms
Appendix A
Defined Terms
Emergency Service Location
A Member location or the Visa International Service Center where an Eligible Cardholder can obtain an Emergency Replacement Card or an Emergency Cash Disbursement.
EMV
Technical specifications developed (jointly by Europay International, MasterCard International, and Visa International) to provide standards for processing debit and credit Transactions, and ensure global interoperability for the use of Chip technology in the payment industry.
EMV-Compliant
A term used to describe a Card or terminal application that complies with the requirements specified in the EMV Integrated Circuit Card Specifications for Payment Systems.
Endorsement Date
Defined Terms
A-16
One of the following dates on a Clearing Record: If cleared through BASE II, the Edit Package run date on which a Member submits outgoing Interchange If cleared through the Single Message System, the Settlement Date If cleared under a Private Agreement, the date on which a Member processes outgoing Interchange For BASE II Transactions, the Endorsement Date is no later than the date on which the Member creates the BASE II Interchange File. For Transactions with indecipherable or invalid Account Numbers not cleared through BASE II, the Endorsement Date is the date on which the Transaction was first entered into Interchange and mailed.
Enhanced Visa Wordmark
A Mark representing the Visa Corporate Identity, consisting of the Visa Logotype and Comet Design. One of the Visa-Owned Marks.
EU
European Union.
EU/CEMEA VisaNet Interchange Center
The VisaNet Interchange Center located in Basingstoke, England.

Exception File
A VisaNet file of Account Numbers for which the Issuer has predetermined an Authorization Response, that a Member accesses Online. The Exception File supports: Stand-In Processing Positive Cardholder Authorization Service Production of the Card Recovery Bulletin Risk Identification Service
Expired Card
A Card on which the embossed, encoded, or printed expiration date has passed.
Exported Transaction Receipt
A Transaction Receipt that is deposited outside of the Transaction Country.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Face-to-Face Environment
An environment where a Transaction is completed under all of the following conditions: Card is present Cardholder is present Individual representing the Merchant or Acquirer completes the Transaction Transactions in this environment include the following: Retail Transactions T&E Transactions Manual Cash Disbursements Transactions in this environment exclude the following: Mail/Phone Order Transactions Recurring Transactions Unattended Acceptance Terminal Transactions
Facsimile Access System
A facsimile-based process that enables low-volume participants to transmit and fulfill Copy Requests through the VisaNet Copy Request and Fulfillment Service.
Fedwire
A telecommunications payment transfer service operated by the United States Federal Reserve System.
Fee Collection Transaction
A transaction used to collect financial obligations of a Member arising out of the Visa International Operating Regulations, the Visa International By-Laws and Regional Board Delegations, other requirements adopted by the International Board, or otherwise.
Fictitious Account Number
An Account Number that has never existed.

File Correction Service
A service where Visa reverses accepted Interchange files that contain duplications.
Fleet Service
A Visa Commercial Card enhancement that enables a corporation to improve its vehicle fleet management process.
Floor Limit
A currency amount that Visa has established for single Transactions at specific types of Merchant Outlets and Branches, above which Authorization is required. The Visa International Operating Regulations refers to 2 Floor Limit types: Standard Floor Limit Zero Floor Limit
Foreign Currency
A currency other than local currency.
15 May 2004
**CONFIDENTIAL**
A-17
Defined Terms
Appendix A
Defined Terms
Fraud Activity
A Transaction that an Issuer reports as fraudulent when either a: Fraudulent User used a Card or its Account Number Card was obtained through misrepresentation of identification or financial status
Fraud Activity Warning
A Risk Identification Service report that Visa sends to an Acquirer when a Merchant has processed a high percentage of Fraud Activity, as specified in the Risk Identification Service Users Guide.
Fraudulent User
An individual who is not the Cardholder or designee and who uses a Card (or, in a Mail/Phone Order or Recurring Transaction, an Account Number) to obtain goods or services without the Cardholders consent.
Defined Terms
Fulfillment
A document that the Acquirer supplies in response to a Copy Request.

Full-Chip Data
Data that provides: EMV minimum mandated requirements Visa-specified information necessary to support Online cryptographic validation Record of the Card and terminal interactions completed during a Transaction
Global Co-branded Card
A Card that: Is issued by one or more Issuers that has a contractual relationship with a Global Co-branding Partner Bears the Trade Name or Mark of the Global Co-branding Partner on the front of the Card May offer a Cardholder tangible benefits for Card usage and loyalty (e.g., rebates, discounts, airline miles, etc.)
Global Co-branding Partner
A non-Member that: Is not eligible for membership in Visa Is a for-profit commercial entity or non-profit organization Has a contractual relationship for the issuance of Co-branded Cards: - With one or more Issuers - In one or more Visa Regions and countries
Global Co-branding Partnership
A contractual relationship between an Issuer and a Global Co-branding Partner.
A-18
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Customer and emergency services provided to Cardholders and Cheque purchasers traveling away from home. These include the: Lost/Stolen Card Reporting Service Emergency Card Replacement Service Emergency Cash Service Emergency Payment Authorization Service Travelers Cheque Global Refund Service Cardholder Inquiry Service Visa TravelMoney customer service
Global Merchant Chargeback Monitoring Program
Global Refund Service
A Visa service that assists Cheque purchasers whose Cheques are lost or stolen.
Group Member
A Member as defined under the Visa International By-Laws and Regional Board Delegations, Section 2.22.
Guest Folio
A Hotels or Cruise Lines guest file.
High-Risk Merchant
A Merchant Outlet identified by the Risk Identification Service when established parameters for risk and fraud activities have been exceeded. A High-Risk Merchant may be subject to Chargebacks, as specified in Volume IGeneral Rules, Chapter 2, "Risk Management."
High-Risk Electronic Commerce Merchant
An Electronic Commerce Merchant identified by the Global Merchant Chargeback Monitoring Program or other Visa risk management initiatives (e.g., the Risk Identification Service or similar region-specific programs), that causes undue economic and goodwill damage to the Visa system.
High-Risk Telemarketing Merchant
A Merchant whose business includes telemarketing activity that presents financial or goodwill risk to Visa or the Visa-Owned Marks. The Visa International Operating Regulations refers to the following as High-Risk Telemarketing Merchants: Direct marketing travel-related arrangement services Inbound teleservices Outbound telemarketing Visa may change the definition of a High-Risk Telemarketing Merchant to include additional Merchant categories. See Appendix C, "Merchant Data Standards" for detailed descriptions of direct marketing Merchants.
15 May 2004
**CONFIDENTIAL**
A-19
Defined Terms
A program that monitors International Transactions and Chargebacks to identify Merchants that cause undue economic and goodwill damage to the Visa system.
Appendix A
Defined Terms
Hotel
A hotel Merchant.
Hotel Reservation Service
A Visa Hotel Service where a Cardholder may use a Visa Card to guarantee overnight accommodations.
I, J
Imprint
Cardholder data transferred from a Card to a Transaction Receipt to complete a Transaction. There are 2 kinds of imprints: Electronic Imprint Manual Imprint
Installment Transaction
The single purchase of goods or services billed to an account in multiple segments, over a period of time agreed to between a Cardholder and a Merchant.
In-Transit Service
Defined Terms
A-20
A service provided on-board a passenger transport vehicle that may include the purchase of goods or services (e.g., movie rentals, catalog purchases, gambling).
In-Transit Service Gambling Merchant
A Merchant that provides any form of gambling while in-transit and meets the requirements specified in Volume IGeneral Rules, Section 5.5.C.
In-Transit Service Merchant
A Merchant that provides in-transit services as specified in Volume IGeneral Rules, Section 4.2.C.3.
In-Transit Service Transaction
The purchase of goods, services, or gambling on-board a passenger transport vehicle.

In-Transit Terminal
A Cardholder-Activated Terminal located on a vehicle designed to transport passengers (e.g., an aircraft or cruise ship) that may be used for the purchase of goods, services, or gambling.
Input Date
The Edit Package run date on which a Member submits outgoing Interchange, or, for Domestic Transactions, the date on which the Member processes outgoing Interchange.
Instant Issue Card
An unembossed Visa Card or Visa Electron Card that: Complies with the personalization requirements specified in Volume IGeneral Rules, Section 10.13 Is issued at a Branch
Integrated Circuit Card
See Chip Card.

Integrated Circuit Card Terminal
See Chip-Reading Device.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Integrated Circuit Chip
See Chip.
Interchange
The exchange of Clearing Records between Members. The Visa International Operating Regulations refers to the following types of Interchange: Domestic Interchange International Interchange
Interchange Advice
A debit or credit advice drawn on or sent to a Member in Settlement of Transaction Receipts that another Member enters into Interchange (outside of VisaNet).
Interchange Authorization Limit
Interchange File
An electronic file containing a Members Interchange data.

Interchange Reimbursement Fee
A fee reimbursed by an Acquirer to an Issuer in the Clearing and Settlement of an Interchange Transaction.
Interchange Transaction
A Transaction where the Issuer and the Acquirer are different.

Interlink Program
A program through which a participant provides Point-of-Transaction services to Cardholders and Merchants, as specified in Volume IVInterlink Program Operating Regulations.
Interlink Program Marks
The Interlink Mark, Network Design Mark, and any other service Marks adopted by Visa for use with the Interlink Program.
Intermediary Bank
A depository institution, specified by a Member or by Visa, through which a Settlement funds transfer must be processed for credit to a Settlement account at another depository institution.
International Airline
Either: An Airline that sells tickets directly in its own name in 2 or more countries, or operates scheduled flights between 2 or more countries, or both Its authorized agent that sells airline tickets on behalf of the Airline
International Airline Transaction Receipt
A Transaction Receipt that an International Airline completes.
15 May 2004
**CONFIDENTIAL**
A-21
Defined Terms
The amount over which an Auto-Telex User or Manual Authorizer must obtain an Authorization from an Issuer on a proposed Transaction or group of Transactions initiated on the same day by the same Cardholder.
Appendix A
Defined Terms
International Authorization
The Authorization of an International Transaction.

International Automated Referral Service
A VisaNet service that enables an Authorizing Processor to obtain an immediate reply to a Referral Response.
International Board
The Visa International Board of Directors.

International Exception File
A VisaNet file of Account Numbers for which the Issuer has predetermined an Authorization Response that a Member accesses on CD-ROM.
International Interchange
Defined Terms
A-22
Interchange of an International Transaction.

International Organization for Standardization
The specialized international agency that establishes and publishes international technical standards.
International Record Carrier
A commercial organization that provides regulated or tariffed telecommunication services for the international transmission of data.
International Transaction
A Transaction where the Issuer of the Card used is not located in the Transaction Country.
International Transaction Receipt
A Transaction Receipt evidencing an International Transaction.

Internet
An electronic communications network that connects computer networks and organizational computer facilities around the world.
Internet Domain Name Beginning with the Word Visa
An Internet domain name beginning with the word Visa, such as: Visaxxx.com Visaclub.com Visabank.com
Internet Domain Name Including the Word Visa
An Internet domain name including, but not beginning, with the word Visa, such as: Bankvisa.com MerchantNamevisa.com BankNameVisaapplication.com
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Internet Domain NameVisa Simple
An Internet domain name consisting of the name Visa used alone, such as: Visa.xx Visa.com Visa.net Visa.org.xx
Internet Payment Service Provider (IPSP)
An online entity that contracts with an Acquirer to provide payment services to a Sponsored Merchant.
Internet Payment Service Provider Agreement
Interregional Interchange
Interchange for an Interregional Transaction.

Interregional Transaction
A Transaction where the Issuer of the Card used is not located in the Transaction Region.
Interregional Transaction Receipt
A Transaction Receipt evidencing an Interregional Transaction.

Intraregional Transaction
A Transaction where the Issuer of the Card used is located in the Transaction Region, but not in the Transaction country.
IPSP (Internet Payment Service Provider)
See Internet Payment Service Provider.

Issuer
A Member that issues Visa Cards, Visa Electron Cards, Visa Horizon Cards, or Proprietary Cards bearing the Plus Symbol, and whose name appears on the Card as the Issuer (or, for Cards that do not identify the Issuer, the Member that enters into the contractual relationship with the Cardholder).
Issuer Chip Rate
An Interregional Interchange Reimbursement Fee reimbursed to an Issuer for any Transaction that meets the Electronic Rate requirements and is completed with a Card issued by an Issuer that has converted 50% of a designated BIN(s) or Account Number range of a Visa Card Program or Visa Electron Card Program to Visa Smart Payment, and is conducted at a Magnetic-Stripe Terminal.
Issuer Limit
An Issuer-specified amount that determines how a Transaction will be authorized. Visa routes a Transaction as follows, based on the Transaction amount: Amount at or above the Issuer Limit, to the Issuers Authorizing Processor Amount below the Issuer Limit, to Stand-In Processing using the Positive Cardholder Authorization Service
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**CONFIDENTIAL**
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Defined Terms
A contract between an Internet Payment Service Provider and an Acquirer containing their respective rights, duties, and obligations for participation in the Acquirers Visa or Visa Electron Program.
Appendix A
Defined Terms
K L
Key Management Service
A service that Visa provides to process, store, and transmit Member keys associated with the security algorithm used in the V.I.P System to protect the security of PINs. .
Late Settlement Fee
The fee that Visa collects from a Member for failure to transfer the Settlement Amount at the Visa Settlement Bank on the date due.
Lead Region
A Region where a Global Co-branding Partnership is initiated.

Liability
As specified in the Visa International Operating Regulations, Volume IGeneral Rules, Section 1.12, any liability under any theory or form of action whatsoever, in law or in equity, including, without limitation, contract or tort, including negligence, even if the responsible party has been notified of the possibility of such damages. The term also includes liability for infringement of others intellectual property rights or any liability for Claims of third parties.
Licensee
Defined Terms
A-24
An entity licensed to participate in the Visa or Visa Electron Program that is neither a: Member Member or owner of a Group Member
Limited-Amount Terminal
See Unattended Acceptance Terminal and Cardholder-Activated Transaction Type A.

Listed Card
A Card whose Account Number is listed on the Exception File.

Load Acquirer
A Member financial institution or its agent that operates Load Devices and support systems that allow consumers to: Load value to a reloadable Visa Cash Card Unload value from a reloadable Visa Cash Card, where applicable
Load Device
An ATM or stand-alone device that a Cardholder uses to add or remove value from a stored value application on a Chip Card.
Load Transaction
A means of adding monetary value to a Chip Card at an ATM or Load Device.

Load Transaction Receipt
A Transaction Receipt generated at an ATM or Load Device as a result of a Cardholder adding monetary value to a Chip Card.
Logotype
A Wordmark depicted in stylized lettering.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Lower Marks Area
A designated area on the front right side of a Card that positions the Dove Design hologram above an Acceptance Mark.
Magnetic Stripe
The magnetic stripe on a Card that contains the necessary information to complete a Transaction.
Magnetic-Stripe Card
A Card bearing a Magnetic Stripe that contains the necessary information to complete a Transaction.
Magnetic-Stripe Data
Data contained in the Magnetic Stripe and replicated in the Chip.

Magnetic-Stripe Image
The minimum Chip payment data replicating the Magnetic Stripe information required to process an EMV-Compliant Transaction.
Magnetic-Stripe Telephone
An Unattended Acceptance Terminal that may be capable of supporting Cardholder-Activated Transaction Type A, Cardholder-Activated Transaction Type B, or Cardholder-Activated Transaction Type C (as determined by Transaction elements, i.e., Authorization, PIN acceptance, Transaction amount) that accepts a Visa Card as payment for a telephone call.
Magnetic-Stripe Terminal
A terminal that reads the Magnetic Stripe on a Card.

Mail/Phone Order Merchant
A Merchant that completes a Mail/Phone Order Transaction.

Mail/Phone Order Transaction
A Transaction where a Visa Cardholder orders goods or services from a Merchant by telephone, mail, or other means of telecommunication, and neither the Card nor the Cardholder is present at the Merchant Outlet.
Manual Authorizer
. An Authorizing Processor that is neither a V.I.P System User nor an Auto-Telex User.
Manual Capability
Point-of-Transaction Capability where both of the following are true: For above-Floor Limit Transactions, an Authorization is obtained using voice For below-Floor Limit Transactions, a Card Recovery Bulletin is checked
Manual Cash Disbursement
A Cash Disbursement obtained with a Visa Card or Visa Electron Card in a Face-to-Face Environment.1
1.
A variance applies in the U.S.A. Region for the AAA Travelers Cheque Program
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Defined Terms
Appendix A
Defined Terms
Manual Imprint
An imprint of the embossed data on the front of the Card taken with a manual imprinter.
Manual Transaction Receipt
A Transaction Receipt created when an Account Number is transferred to the Transaction Receipt without the use of electronic means in a manual or semi-electronic environment.
Mark
A word, name, design, symbol, or other device, or any combination thereof, that an entity adopts to identify its goods or services. The Visa International Operating Regulations refers to the following categories of Mark: Acceptance Mark ATM Acceptance Mark Design Enhanced Wordmark Hologram Logotype Non-Visa-Owned Marks Olympic Marks Product Name Program mark Service mark Symbol Visa-Owned Marks Wordmark Refer to Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specificationsfor a description of the Visa-Owned Marks.
Marks Area
Defined Terms
A-26
The designated area on the front of a Visa Card, defined as one of the following: Upper Marks Area Lower Marks Area Small Marks Area
Mediation Service
A process where Visa determines the validity of a Copy Request Fulfillment dispute.
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**CONFIDENTIAL**
Appendix A
Defined Terms
Member
An entity that is a member of Visa. The Visa International Operating Regulations refers to the following types of Member: Acquirer Associate ATM Acquirer Charter Member Disbursing Member Group Member Issuer Merchant Bank Participant Plus Program Participant Principal Visa Acquirer Visa Electron Acquirer Visa Electron Issuer Visa Issuer
Member Identification Area
The area on the front of a Card that is not covered by the Marks Area.
Member Message Field
A text field in the VisaNet record of a Chargeback or Representment that contains pre-formatted messages.
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Defined Terms
Appendix A
Defined Terms
Merchant
An entity that contracts with an Acquirer to originate Transactions and that displays an Acceptance Mark that is a Visa-Owned Mark. The Visa International Operating Regulations refers to the following types of Merchant: Airline Car Rental Company Cash Disbursement Merchant Cruise Line Electronic Commerce Merchant High-Risk Telemarketing Merchant Hotel International Airline In-Transit Service Gambling Merchant In-Transit Service Merchant Mail/Phone Order Merchant Prepaid Card Merchant Quasi-Cash Merchant Recurring Services Merchant Retail Merchant Single Merchant T&E Merchant Timeshare Merchant Visa Electron Merchant Visa Merchant Wire Transfer Merchant
Merchant Agreement
Defined Terms
A-28
A contract between a Merchant and an Acquirer containing their respective rights, duties, and obligations for participation in the Acquirers Visa or Visa Electron Program.
Merchant Alert Service
A regional risk management service that requires a participating Acquirer to both: Submit information about a Merchant it has terminated Verify, prior to signing, that a Merchant is not listed with the service
Merchant Bank
A code designating the principal trade, profession, or line of business in which a Merchant is engaged, as specified in Volume IGeneral Rules, Appendix C, "Merchant Data Standards."
Merchant Certificate
An electronic document used to authenticate a Merchant in an Electronic Commerce Transaction.
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**CONFIDENTIAL**
Appendix A
Defined Terms
Merchant Mailing File
A file maintained at a VisaNet Interchange Center containing the names, addresses, and other pertinent information about Merchants designated to receive the Card Recovery Bulletin.
Merchant Outlet
Either: The physical premises of the Merchant at which a Transaction is completed For an Electronic Commerce or Mail/Phone Order Merchant, the country where all the following occur: - There is a Permanent Establishment through which Transactions are completed. In the absence of a Permanent Establishment, a Merchant that provides only digital goods must use the country where the principals of the company work. - The Merchant holds a valid business license for the Merchant Outlet - The Merchant has a local address for correspondence and judicial process - The Merchant Outlet pays taxes relating to the sales activity
Misembossed Card
A valid Card on which erroneous information is embossed.

Misencoded Card
A valid Card on which erroneous information is encoded.

Multinational Company
A commercial organization with operations, subsidiaries, and employees situated in more than one country (excluding franchise representatives, independently owned dealers, and joint ventures in which a Multinational Company participates), as specified in Volume IGeneral Rules, Chapter 3, "Issuer Requirements & Information."
National Bilateral Non-Settled Interchange Service
A VisaNet service that provides Clearing and Settlement reporting in local currency, but not funds transfer, for Domestic Interchange.
National Card Recovery Bulletin
A special edition of the Card Recovery Bulletin that lists domestic Account Numbers in addition to the other applicable listings.
National Card Recovery File
A magnetic tape file (available to US Members) of Visa Account Numbers listed on the Exception File with a Pickup Response and either of the following: Any Card Recovery Bulletin Region designation No Region designation
National Net Non-Settled Interchange Service
A VisaNet service that provides Domestic Interchange through VisaNet and includes reporting of the net Settlement position for each participating Member in local currency.
National Office
A Visa office with jurisdiction over a single country.
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Defined Terms
Appendix A
Defined Terms
National Operating Regulations
The operating regulations of a National Office.

National Organization
An organization as defined under the Visa International By-Laws and Regional Board Delegations, Section 16.01.
New Channel
An environment in which payment is initiated via a Cardholder Access Device or other device that does not use a standard Hypertext Markup Language (HTML) browser to process an Authentication Request.
Nonfulfillment Message
A response to a Copy Request indicating that the Acquirer will not provide a copy through the VisaNet Copy Request and Fulfillment Service.
Non-Authenticated Security Transaction
Defined Terms
A-30
An Electronic Commerce Transaction that uses data encryption for security but is not authenticated using an Authentication Method.
Non-Member Agent
An organization or individual that is not a Member, has no direct connection to VisaNet, and provides Members with bankcard-related support services, such as: ATM deployment and operational support Cardholder solicitation services Merchant solicitation, sales, or service Point-of-Transaction Terminal installation and service Transaction Receipt data capture and transmission
Non-Participation Message
A message to a 3-D Secure Merchant indicating that the Issuer or Cardholder, represented by either of the following, does not participate in 3-D Secure: Issuer BIN Account Number
Non-Registered Country
A country for which Visa has not given written permission for an Acquirer to accept International Airline Transactions.
Non-Secure Transaction
An Electronic Commerce Transaction that has no data protection.

Non-Settled Advice
A text message available to Members that specifies the count and amount of Clearing Records processed in Domestic Interchange.
Non-Visa-Owned Marks
The Marks used in conjunction with a program sponsored by Visa, but owned by a third party.
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**CONFIDENTIAL**
Appendix A
Defined Terms
No-Show Transaction
A Transaction that a Hotel participating in the Hotel Reservation Service or a Car Rental Company participating in the Specialized Vehicle Reservation Service completes, resulting from a Cardholders alleged failure to cancel or use the reservation.
Notification
Written notice delivered by mail, courier, facsimile, telex, or hand. Notification is effective when posted, sent, or transmitted by Visa to the Member or its agent.
Offline Authorization
An Issuer-controlled process that allows a Chip-initiated Authorization Request to be processed in a below-Floor Limit environment without sending the request to the Issuer.
Offline PIN Verification
Olympic Marks
The Marks of the Olympic games when used in conjunction with the Visa, Visa Electron, or Visa TravelMoney Program.
Online
A method of requesting an Authorization through a communications network other than voice to one of the following: An Issuer An Authorizing Processor Stand-In Processing
Online Card Authentication Cryptogram
A cryptographic validation of the legitimacy of the Card and Authorization Request information.
Online Financial Processing
A process that combines Authorization, Clearing, and Settlement into a single Online Financial Transaction.
Online Financial Transaction
A Transaction that is authorized, cleared, and settled in a single online message.

Online Gambling Merchant
An Electronic Commerce Merchant that provides any form of gambling services over the Internet or other networks. Gambling services include, but are not limited to the following: Betting Lotteries Casino-style games Funding an account established by the Merchant on behalf of the Cardholder Purchase of value for proprietary payment mechanisms, such as electronic gaming chips
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Defined Terms
A process used to verify the Cardholders identity by comparing the PIN entered at the Chip-Reading Device to the PIN value contained in the Chip.
Appendix A
Defined Terms
Online Gambling Transaction
An Electronic Commerce Transaction representing the purchase of any form of gambling services over the Internet or other networks. Gambling services include, but are not limited to the following: Betting Lotteries Casino-style games Funding an account established by the Merchant on behalf of the Cardholder Purchase of value for proprietary payment mechanisms, such as electronic gaming chips
Online PIN Verification
A process used to verify the Cardholders identity by sending an encrypted PIN value to the Issuer for validation in an Authorization Request.
Defined Terms
On-Us Transaction
A Transaction where the Issuer and the Acquirer are the same.
Operating Principles
Standards adopted by the Board of Directors of Visa to govern programs or services offered by Visa prior to the incorporation of those standards into the Visa International Operating Regulations.
Participant
Payment Application
A software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa or Visa Electron Transaction.
Payment Gateway
A system that provides electronic commerce services to Merchants for the Authorization and Clearing of Electronic Commerce Transactions.
Permanent Establishment
A fixed place of business through which an Electronic Commerce or Mail/Phone Order Merchant conducts its business, regardless of Website or server locations.
Pickup Response
An Authorization Response where the Transaction was declined and confiscation of the Card was requested.
PIN
A personal identification alpha or numeric code that identifies a Cardholder in an Authorization Request originating at a terminal with Authorization-Only or Data Capture-Only Capability.
PIN Verification
A procedure used to verify Cardholder identity when a PIN is used in an Authorization Request.
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15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
PIN Verification Field
A field encoded on the Magnetic Stripe of a Card comprising a PIN Verification Value, calculated with an algorithm using portions of the Account Number and PIN, and a one-digit key indicator.
PIN Verification Service
A service that Visa provides for the verification of Cardholder PINs transmitted with Authorization Requests.
PIN Verification Value
A 4-digit value used in PIN verification.

PIN Verification Value File
Plus ATM
An ATM that displays the Plus Symbol and not the Visa Flag Symbol.
Plus Design
See Diamond Design.

Plus Logotype
The Plus Wordmark depicted in stylized lettering.

Plus Program
A program through which a Plus participant provides ATM services to Cardholders by acting as an Issuer, an ATM Acquirer, or both.
Plus Program Marks
The Marks used in connection with the Plus Program, including the Diamond Design, Plus Symbol, Plus Logotype, Plus Wordmark, Plus Symbol-Contained, and Plus Symbol-Uncontained.
Plus Program Participant
An entity participating in the Plus Program, as specified in the Visa International By-Laws and Regional Board Delegations.
Plus Symbol
A Mark consisting of the Diamond Design combined with the Plus Logotype denoting ATM access only. One of the Visa-Owned Marks. The Plus Symbol may be used as either the: Plus Symbol-Contained Plus Symbol-Uncontained
Plus Symbol-Contained
A Plus Symbol enclosed in a rectangular field and outline box.

Plus Symbol-Uncontained
A Plus Symbol that is free-standing and not enclosed in a rectangular field and outline box.
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Defined Terms
A VisaNet file of Account Numbers and PIN Verification Values maintained at a VisaNet Interchange Center at an Issuers option for use as part of the PIN Verification Service.
Appendix A
Defined Terms
Plus System, Inc.
An entity that Visa U.S.A. Inc. has sublicensed to administer the Plus Program in the United States and certain other countries, in accordance with the affiliation agreements between that entity and Visa.
Plus Wordmark
A Mark consisting of the word Plus with the initial letter capitalized. One of the Visa-Owned Marks.
Point-of-Transaction
The physical location where a Merchant or Acquirer (in a Face-to-Face Environment) or an Unattended Acceptance Terminal (in an Unattended Environment) completes a Transaction Receipt.
Point-of-Transaction Capability
Defined Terms
A-34
The capability of a Merchant, Acquirer, or Unattended Acceptance Terminal to obtain an Authorization and process Transaction Receipt data. The Visa International Operating Regulations refers to these Point-of-Transaction Capability types: Authorization-Only Capability Data Capture-Only Capability Electronic Capability Manual Capability Semi-Electronic Capability
Point-of-Transaction Terminal
A device used at the Point-of-Transaction that has a corresponding Point-of-Transaction Capability. The Visa International Operating Regulations refers to the following types of Point-of-Transaction Terminals: ATM Chip-Reading Device Magnetic-Stripe Telephone Magnetic-Stripe Terminal Unattended Acceptance Terminal
POS Entry Mode
A V.I.P System field indicating the method by which a Point-of-Transaction Terminal obtains . and transmits the Cardholder information necessary to complete a Transaction.
Positive Authorization Capacity Management Service
A VisaNet service designed to increase the volume of Transactions authorized by the Issuer.
Positive Cardholder Authorization Service
A set of risk control services, as specified in the VisaNet Manuals, that allows an Issuer to specify Transaction processing controls for Authorization Requests. These controls: Vary according to Merchant type and Cardholder risk level Determine the Transactions to forward to the Issuer Determine the Authorization services Visa provides to the Issuer
Post-Issuance Application Change
A method that enables an Issuer to modify or block an application already residing on a Chip.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Post-Issuance Application Load
A method that enables an Issuer to add an application or service to the contents of a Chip without reissuing a Card.
Post-Issuance Updates
A method that enables an Issuer to update information stored in a Chip without reissuing the Card. There are 2 types of Post-Issuance Updates: Post-Issuance Application Change Post-Issuance Application Load
Pre-Authorization
A Visa Horizon Cardholder-initiated request to reserve funds from a deposit or line of credit and simultaneously enhance the spending power of the Visa Horizon Card by the amount reserved.
Prepaid Account
An account established by an Issuer, with previously deposited, authorized, or transferred funds, that is decreased by purchase Transactions, Cash Disbursements, or account fees.
Prepaid Card
A card used to access funds in a Prepaid Account or a card where monetary value is stored on a Chip.
Presentment
A Clearing Record that an Acquirer presents to an Issuer through Interchange, either initially (a first Presentment) or after a Chargeback (a Representment).
Primary Acceptance Mark
A Visa-Owned Mark on a Card that identifies the primary Account Number when multiple acceptance marks (including both Visa-Owned and Non-Visa-Owned Marks) are contained on a Chip Card.
Principal
Priority Check-out Agreement
A written agreement that, when bearing a Cardholders signature, authorizes a Hotel or Cruise Line participating in the Priority Check-out Service to deposit a Transaction Receipt without the Cardholders signature for the total amount of his obligation.
Priority Check-out Service
A Visa service provided by Hotels or Cruise Lines that allows a Cardholder to authorize the use of his Card for payment of his total obligation to the Merchant, with or without prior knowledge of the total amount, by signing a completed Priority Check-out Agreement.
Priority Check-out Transaction
A Transaction that a Hotel or Cruise Line participating in the Priority Check-out Service completes, resulting from completion of a Priority Check-out Agreement.
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**CONFIDENTIAL**
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Defined Terms
Appendix A
Defined Terms
Private Agreement
A bilateral agreement between Members, or the operating regulations of a Group Member, pertaining to Authorization or Clearing and Settlement of Domestic Transactions.
Private Keys
The secret portion of the cryptographic method used for verification during a Transaction.
Processing Date
The date (based on Greenwich Mean Time) on which a Member submits Interchange Data to, and the data is accepted by, a VisaNet Interchange Center. Equivalents to the Processing Date are: In BASE II, the Central Processing Date In the Single Message System, the Settlement Date
Processor
Defined Terms
A Member, or Visa, or a Visa-approved non-Member acting as the agent of a Member, that provides Authorization, Clearing, or Settlement services for Merchants and Members. The Visa International Operating Regulations refers to the following types of Processor: Authorizing Processor Auto-Telex User Clearing Processor Manual Authorizer V.I.P System User .
Product Name
A name for goods or services offered by a Member to a Cardholder, e.g., Visa Gold.
Product Replacement Center
A facility that issues Emergency Replacement Cards to an Eligible Cardholder at the request of a Visa International Service Center.
Proprietary Card
A Card that does not bear a Visa Flag or Visa Electron Symbol, but may bear a Plus Symbol.
Public Keys
The non-secret portion of the cryptographic method used for verification during a Transaction.
QMA Merchant
A Merchant that completes an abnormally high amount of Fraud Activity.

Qualified Chip Card
A Chip Card that is issued under a designated BIN(s) or Account Number range of a Visa Card Program or a Visa Electron Card Program and has met the Visa requirements for the Issuer Chip Rate, as specified in Volume IGeneral Rules, Chapter 8, "Fees."
Quarterly Operating Certificate
A report that each Member sends to Visa each calendar quarter, detailing its Visa Card and Merchant Transaction volume.
A-36
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Quasi-Cash Merchant
A Merchant that completes a Quasi-Cash Transaction.

Quasi-Cash Transaction
A Transaction representing a Merchants sale of items (such as gaming chips, opening deposits, or money orders) that are directly convertible to cash.
Receipt Date
The BASE II Edit Package run date (or, in the Single Message System, the Settlement Date) on which a Member processes incoming Interchange. Commonly used for the calculation of second Chargeback and Representment time limits by the Receiving Member.
Receiving Member
A Member receiving a Transaction through Interchange.

Recurring Services Merchant
A Merchant that provides services of an ongoing nature to a Visa Cardholder (e.g., club membership, magazine subscription) and completes Recurring Transactions to bill the Cardholder for these services.
Recurring Transaction
Multiple Transactions processed at predetermined intervals not to exceed 1 year between Transactions, representing an agreement between a Cardholder and a Merchant to purchase goods or services provided over a period of time.
Reference Card
An item containing relevant account information, such as an Account Number, expiration date, etc., that is provided to a Virtual Account Holder.
Referral Response
An Authorization Response where the Merchant or Acquirer is instructed to contact the Issuer for further instructions before completing the Transaction.
Refund Claim Number
A number that a Global Refund Service provides to a Cheque purchaser to verify that he qualifies for a refund of lost or stolen Cheques.
Region of Domicile
The Visa Region where a Member has its principal place of business.
Regional Board
One of the Visa Regional Boards of Directors, as specified in the Visa International By-Laws and Regional Board Delegations. There are 6 Regional Boards: Asia-Pacific Board Canada Board CEMEA Board EU Board Latin America and Caribbean Board U.S.A. Board
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**CONFIDENTIAL**
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Defined Terms
Appendix A
Defined Terms
Regional Card Recovery File
A regional electronic version of the Card Recovery Bulletin that is distributed via the V.I.P System to countries that receive a National Card Recovery Bulletin. .
Regional Certification Authority
A Visa Region acting as a Certification Authority. A Regional Certification Authority: Issues Digital Certificates only to: - A Member located in its Region - Non-members (i.e. Cardholders, Merchants, or Non-Member Agents) at the request of a Member in its Region Is indemnified by the requesting Member for the issuance of each Digital Certificate Complies with all requirements of certificate use that apply to Certification Authorities, as specified in the Visa International Public Key Infrastructure (X.509) Certificate Policy
Defined Terms
A-38
Regional Office
The head office of a Visa Region, located as follows: Asia-Pacific Region: Tokyo, Japan Canada Region (Visa Canada): Toronto, Canada CEMEA Region: London, England EU Region: London, England Latin America and Caribbean Region: Miami, FL, U.S.A. U.S.A. Region (Visa U.S.A. Inc.): Foster City, CA, U.S.A.
Regional Operating Regulations
The operating regulations of a Visa Region.

Representment
A Clearing Record that an Acquirer presents to an Issuer through Interchange after a Chargeback.
Representment Advice
A VisaNet message sent in response to a Representment that does all of the following: Notifies the Acquirer that a Representment has passed certain validations and has been forwarded to the Issuer Notifies the Acquirer of the Issuers VisaNet Documentation Automation Service participation status Notifies the Issuer of the Acquirers VisaNet Documentation Automation Service participation status and whether documentation will be sent through the VisaNet Documentation Automation Service
Retail Merchant
A Merchant that is not one of the following: Mail/Phone Order Merchant Recurring Services Merchant T&E Merchant
Retail Transaction
A Transaction at a Retail Merchant Outlet.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Retrieval Request
An Issuers request for a Transaction Receipt, which could include the original, a paper copy or facsimile, or an electronic version thereof.
Reversal
A BASE II or Online Financial Transaction used to negate or cancel a transaction that has been sent through Interchange in error.
A Visa service that evaluates Interchange Transaction activity and reports potentially fraudulent Merchant activity to Members.
Risk Identification Service Chargeback Exception Report
Sales Draft
A paper record evidencing the purchase of goods or services by a Cardholder from a Merchant using a Visa Card.
Sample Card Design
A unique background design developed for use on the front of the following Cards: Visa Visa Visa Visa Visa Visa
Scrip
Classic Gold Infinite Business Corporate Purchasing
A 2-part paper receipt that is redeemable at a Merchant Outlet for goods, services, or cash.
Secure Electronic Commerce Rate
An Interregional Interchange Reimbursement Fee paid for a Secure Electronic Commerce Transaction.
Secure Electronic Commerce Transaction
An Electronic Commerce Transaction that has been authenticated using an Authentication Method.
Secure Sockets Layer (SSL)
A protocol that uses Public Key encryption for the secure processing of Transactions over the Internet and other networks.
Self-Service Terminal
See Unattended Acceptance Terminal and Cardholder-Activated Transaction Type B.

Semi-Electronic Capability
Point-of-Transaction Capability where both of the following are true: Authorization, when required, is obtained Online Transaction Receipt data are captured electronically
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**CONFIDENTIAL**
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Defined Terms
A weekly report that Visa provides to Issuers of Transactions eligible for the Risk Identification Service Chargeback.
Appendix A
Defined Terms
Sending Member
A Member entering a Transaction into Interchange.

Service Code
A number encoded in a Magnetic Stripe and replicated in a Chip that identifies the circumstances under which the encoded BIN is valid (e.g., International Transactions, Domestic Transactions, restricted Card use, local services, Cardholder Verification).
Settlement
The reporting of Settlement Amounts owed by one Member to another, or to Visa, as a result of Clearing.
Settlement Amount
The daily net amount expressed in a Members Settlement Currency resulting from Clearing. These amounts include Transaction and Fee Collection Transaction totals, expressed in a Members Settlement Currency.
Settlement Bank
Defined Terms
A-40
A bank, including a Correspondent or Intermediary Bank, that is both: Located in the country where a Members Settlement Currency is the local currency Authorized to execute Settlement of Interchange on behalf of the Member or the Members bank
Settlement Currency
A currency that Visa uses to settle Interchange, as specified in the VisaNet Manuals.
Settlement Date
The date on which Visa initiates the transfer of Settlement Amounts in the Settlement of Interchange. See Processing Date.
Single Message System
A component of the V.I.P System that processes Online Financial and Deferred Clearing . Transactions through a single VisaNet interface for purchases and ATM Transactions.
Single Merchant
An individual Merchant or Merchant Outlet, or group thereof, doing business under a common Trade Name or Mark.
Specialized Vehicle
A unique class of rental vehicle not in a Car Rental Companys main rental fleet (e.g., mini-vans, four-wheel-drive vehicles, selected sports models, luxury and vintage vehicles), that does not constitute more than 5 percent of the Merchants total rental fleet.
Specialized Vehicle Reservation Service
A service provided by Car Rental Companies in the U.S.A. Region, where a Cardholder may use a Visa Card to guarantee reservations for Specialized Vehicles.
Sponsored Merchant
An electronic commerce merchant that contracts with an Internet Payment Service Provider to obtain payment services.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Standard Floor Limit
A Floor Limit that varies by Merchant type, as specified in Volume IGeneral Rules, Appendix D, "Maximum Authorized Floor Limits."
Standard Rate
An Interchange Reimbursement Fee charged for any Transaction that does not meet the requirements of the Chip, Secure Electronic Commerce, Electronic Commerce Merchant, interregional Airline, or Electronic Rate, and is not one of the following: Visa Commercial Card Transaction Visa Infinite Card Transaction
Stand-In Processing
Stand-In Processing Account
An Issuer-supplied valid Account Number (established and activated in the Issuers Authorization system) that is maintained at a Visa International Service Center. This Account Number is embossed and encoded on an Emergency Replacement Card when the Issuer is not available to provide a new Account Number.
Status Check Authorization
An Authorization Request for 1 currency unit.

Substitute Transaction Receipt
A paper form or record that is not a Sales Draft and that a Member or Merchant provides in response to a Retrieval Request, when allowed.
Summary of Interchange Entries
Data required to accompany Domestic Interchange processed under a Private Agreement.

Support Authorization Service
The operator assistance service that Visa provides when a Merchants Authorizing Processor is temporarily unavailable due to system overload or failure.
Suspect Activity
A Transaction completed the day of, or subsequent to the day that, the Account Number was listed on the Exception File with a Pickup Response.
Suspect Activity Warning
A Risk Identification Service report generated by Visa when a Merchant has processed a high percentage of Transactions on Account Numbers listed on the Exception File with a Pickup Response, as specified in the Risk Identification Service Users Guide.
T&E
Travel and Entertainment.

T&E Chargeback
The Chargeback of a T&E Transaction.
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**CONFIDENTIAL**
A-41
Defined Terms
The V.I.P System component that provides Authorization services on behalf of an Issuer . when the Positive Cardholder Authorization System is used or when the Issuer or its Authorizing Processor is unavailable.
Appendix A
Defined Terms
T&E Document
A photocopy of all documents pertaining to a T&E Transaction originating from a car rental, Hotel, or Cruise Line, including the following as applicable: Transaction Receipt Car rental agreement Guest Folio (if created) Card Imprint (if obtained) Cardholder signature (if obtained)
T&E Merchant
An Airline, Car Rental Company, Hotel, or Cruise Line whose primary function is to provide travel-related services. A travel agency (excluding one that is primarily engaged in the sale of transportation or travel-related arrangement services by Mail/Phone Order) is a T&E Merchant to the extent that it acts as the agent of an Airline, a Car Rental Company, a Cruise Line, or a Hotel.
T&E Transaction
Defined Terms
A-42
A Transaction at a T&E Merchant Outlet.

Telephone Service Transaction
A Transaction in which a Cardholder uses a Visa Card to purchase a telephone call. These Transactions include, but are not limited to, Magnetic-Stripe Telephone Transactions.
Terminal Risk Management
A process performed by a Chip-Reading Device to protect a Member from fraud by: Initiating Online Issuer Authorization for above-Floor Limit Transactions Ensuring random Online processing for below-Floor Limit Transactions Performing Transaction velocity checking
Third Party Personalizer
A Visa-certified third party that personalizes Cards for Members in accordance with Visa security standards and audit controls. Personalizing includes either the: Embossing, printing, or encoding of a Visa Card or Visa Electron Card Embedding, initializing, or personalizing of a Chip on a Visa Card
Three-Domain Secure
See 3-D Secure.

Three-Domain Secure Electronic Commerce Transaction Specification
See 3-D Secure Electronic Commerce Transaction Specification.

Timeshare Merchant
A Merchant that manages the sales, rentals, or other uses of condominiums, holiday homes, holiday clubs, or apartments known as timeshares.
Tracing Data
In a Single Message System Online message, the transmission date and time, systems trace audit number, retrieval reference number, Transaction identifier, and acquiring institution ID. See Acquirer Reference Number.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Trade Dress
The physical appearance of a label, package, or display card.

Trade Name
A name used to identify a business and to distinguish its activities from those of other businesses. In some cases the same words or symbols may serve as a Trade Name and Mark simultaneously.
Trade Secret
Any formula, pattern, device, or compilation of information that is used in a business, and that provides an opportunity to obtain an advantage over competitors who do not know or use it.
15 May 2004
**CONFIDENTIAL**
A-43
Defined Terms
Appendix A
Defined Terms
Transaction
The act between a Cardholder and a Merchant or an Acquirer that results in the generation of a Transaction Receipt. The Visa International Operating Regulations refers to the following types of Transactions: Account Funding Transaction Advance Deposit Transaction ATM Cash Disbursement Buy-a-Card Transaction Cardholder-Activated Transaction Type A Cardholder-Activated Transaction Type B Cardholder-Activated Transaction Type C Cash Disbursement Deferred Clearing Transaction Delayed Delivery Transaction Domestic Transaction Electronic Commerce Transaction Emergency Cash Disbursement Emergency Cheque Refund Installment Transaction In-Transit Service Transaction International Transaction Interregional Transaction Intraregional Transaction Load Transaction Mail/Phone Order Transaction Manual Cash Disbursement Non-Authenticated Security Transaction Non-Secure Transaction No-Show Transaction Online Financial Transaction Online Gambling Transaction Prepaid Card Transaction Priority Check-out Transaction Quasi-Cash Transaction Recurring Transaction Retail Transaction Secure Electronic Commerce Transaction Single Message System Transaction T&E Transaction Telephone Service Transaction Wire Transfer Transaction
Transaction Certificate
Defined Terms
A-44
A Cryptogram generated by the Chip upon completion of an approved Transaction.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Transaction Country
The Country where a Merchant Outlet is located, regardless of the Cardholders location when a Transaction occurs. For Transactions completed aboard an aircraft or a Cruise Line vessel, the Transaction Country is where the Merchant deposits the Transaction Receipt.
Transaction Currency
The currency in which a Transaction is originally completed.

Transaction Date
The date on which a Transaction between a Cardholder and a Merchant, an Acquirer, or a Carrier occurs.
Transaction Identifier
Transaction Information
Information necessary for processing Transactions, as specified in the Account Information Security Standards.
Transaction Receipt
An electronic or paper record of a Transaction (or a copy), generated at the Point-of-Transaction. The Visa International Operating Regulations refers to the following types of Transaction Receipts: Cash Disbursement Transaction Receipt Counterfeit Transaction Receipt Credit Transaction Receipt Domestic Transaction Receipt Electronic Commerce Transaction Receipt Electronic Transaction Receipt Exported Transaction Receipt Load Transaction Receipt Guest Folio International Airline Transaction Receipt International Transaction Receipt Interregional Transaction Receipt Sales Draft Substitute Transaction Receipt T&E Document Transaction Record
Transaction Receipt Number
The sequential number printed on formsets.

Transaction Record
A paper record issued by, or in connection with, a Point-of-Transaction Terminal.
15 May 2004
**CONFIDENTIAL**
A-45
Defined Terms
A unique value that Visa assigns to each Transaction and returns to the Acquirer in the Authorization Response. Visa uses this value to maintain an audit trail throughout the life cycle of the Transaction and all related transactions, such as Reversals, Adjustments, confirmations, and Chargebacks.
Appendix A
Defined Terms
Transaction Region
The Visa Region where a Merchant Outlet is located, regardless of the Cardholders location when a Transaction occurs. For Transactions completed aboard an aircraft, the Transaction Region is where the Merchant deposits the Transaction Receipt.
Unable-to-Authenticate Response
A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant indicating that the participating 3-D Secure Issuer is unable to authenticate the Cardholder for reasons other than those that result in an Authentication Denial.
Unattended Acceptance Terminal
A Cardholder-operated device that reads, captures, and transmits Card information in an Unattended Environment. The Visa International Operating Regulations refers to the following types of Unattended Acceptance Terminals: ATM Automated Fuel Dispenser Card Dispensing Machine Load Device Devices that perform Cardholder-Activated Transaction Type A, Cardholder-Activated Transaction Type B, or Cardholder-Activated Transaction Type C
Unattended Environment
Defined Terms
A-46
An environment where a Transaction is completed under all of the following conditions: Card is present Cardholder is present Cardholder completes the Transaction directly at an Unattended Acceptance Terminal Authorization, if required, is obtained electronically Transactions in this environment include the following: Retail Transactions at Unattended Acceptance Terminals T&E Transactions at Unattended Acceptance Terminals ATM Cash Disbursements Buy-a-Card Transactions at Card Dispensing Machines Load Transactions and Unload Transactions at Load Devices Transactions in this environment exclude Transactions completed in Face-to-Face and Card-Absent Environments.
Unblock
A process to remove Point-of-Transaction Terminal or Acquirer host system logic that may prevent acceptance of a Card encoded with an Unrecognized Service Code. The Transaction with an Unrecognized Service Code must be sent Online to the Issuer for Authorization.
Unload Transaction
A Transaction where monetary value is removed from a Reloadable Card and transferred to another account held by the same financial institution.
Unrecognized Service Code
A Service Code that cannot be recognized by a Magnetic-Stripe Terminal or Chip-Reading Device.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Upper Marks Area
A designated area on the front right side of a Card that positions the Dove Design hologram below the Acceptance Mark.
V.I.P. System
VisaNet Integrated Payment System. The Online processing component of VisaNet.

V.I.P. System User
An Authorizing Processor that connects to the V.I.P System through a terminal or computer . device for Authorization and other services.
V.I.P. Transaction Research Service Transaction Detail Report
A V.I.P System report that lists data elements for Authorizations, including Card Verification . Value information.
Validation Code
A unique value that Visa includes as part of the Custom Payment Service/ATM program in each Authorization Response to ensure that key Authorization fields are preserved in the Clearing Record.
Vehicle-Specific Fleet Card
A Visa Commercial Card with Fleet Service enhancement that is assigned to a specific vehicle.
Verified by Visa Mark
A Mark used in conjunction with the Visa Authenticated Payment Program. One of the Visa-Owned Marks.
Virtual Account
A consumer account for which no Card is issued, established primarily for completing Electronic Commerce Transactions.
Virtual Account Holder
An individual to whom a Virtual Account is issued or who is authorized to use a Virtual Account.
Virtual Account Issuer
A Member that establishes a Virtual Account and enters into a contractual relationship with a Virtual Account Holder.
VIS-Compliant
A term used to describe a Card or terminal application that complies with the requirements specified in the Visa Integrated Circuit Card Specifications.
Visa
Visa International Service Association and all of its subsidiaries and affiliates.
Visa Acquirer
A Member that signs a Visa Merchant or disburses currency or loads funds to a Visa Cardholder in a Cash Disbursement or Load Transaction, and directly or indirectly enters the resulting Transaction Receipt into Interchange.
15 May 2004
**CONFIDENTIAL**
A-47
Defined Terms
Appendix A
Defined Terms
Visa Activity File
A file maintained at a VisaNet Interchange Center that lists the Account Numbers for which Stand-In Processing has generated Approval Responses during the preceding 4-calendar-day period.
Visa ATM
An ATM that displays the Visa Flag Symbol and not the Plus Symbol.
Visa Blue Color
A unique blue color designated for use and reproduction of the Visa-Owned Marks and other printed materials.
Visa Business Card
A Visa Card targeted to the small business market used to pay for employee business travel and general expenses, and complies with all of the following: Is either silver or gold in color Bears the descriptive term Business Card Is issued as specified in Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications
Visa Business Cardholder
Defined Terms
A-48
An employee of a small business to whom an Issuer has issued a Visa Business Card, including sole proprietors and self-employed individuals.
Visa Business Electron Card
A Card intended for the small business market used to pay for employee business travel and general expenses and complies with all of the following: Is issued with the Visa Business Card core feature requirements Meets the physical Card characteristics of a Visa Electron Card specified in Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications Contains the Service Code for Online Authorization
Visa Card
A Card that bears the Visa Flag Symbol, enabling a Visa Cardholder to obtain goods, services, or cash from a Visa Merchant or an Acquirer. A Visa Card is always one of the following: Visa Visa Visa Visa Visa Visa Visa Visa Business Card Classic Card Corporate Card Gold Card Infinite Card Platinum card Premier Card Purchasing Card
Visa Card Program
A program through which a Member provides product payment services to Cardholders using Cards that bear the Visa Flag Symbol.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Visa Cash Card
A Chip Card that holds monetary value and stores security keys. There are 3 types of Visa Cash Cards: Disposable Card Feature Reloadable Card Reloadable Card
Visa Cash Program
A program through which a financial institution provides Visa Cash Card services to Cardholders or Merchants by acting as a Load Acquirer, Merchant Acquirer, Card Issuer, funds source, or some combination thereof.
Visa Cash Program Participant
A financial institution that is one of the following: Load Acquirer Merchant Acquirer Card Issuer Funds source
Visa Cash Symbol
A Mark created by combining the Visa Logotype, Comet Design, and the word Cash. One of the Visa-Owned Marks.
Visa Classic Card
A general-purpose Visa Card that is issued as specified in Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications.
Visa Commercial Cards
A product family of Cards intended for business expense use that comprises the: Visa Visa Visa Visa Business Card Business Electron Card Corporate Card Purchasing Card
Visa Corporate Card
A Visa Card targeted to mid-to-large-size companies that is used to pay for employee business travel and entertainment expenses, and complies with all of the following: Is either silver or gold in color Bears the descriptive term Corporate Card Is issued as specified in Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications
Visa Corporate Cardholder
An employee of a mid-to-large-size company to whom an Issuer has issued a Visa Corporate Card.
Visa Corporate Identity
The Enhanced Visa Wordmark, used to represent the Visa organization and all of its products and services.
15 May 2004
**CONFIDENTIAL**
A-49
Defined Terms
Appendix A
Defined Terms
Visa Distributed Processing Solution (VDPS)
A scalable VisaNet system that delivers Online Authorization and financial processing services to Members.
Visa Distribution Program
A program through which a Member provides payment services to Visa Distribution Program Distributors and Visa Distribution Program Cardholders by acting as a Visa Distribution Program Issuer, Acquirer, or both.
Visa Distribution Program Card
An enhancement to a Visa Business or Visa Purchasing Card product, targeted to retailers, for payment of goods and services from a Visa Distribution Program Distributor.
Visa Distribution Program Cardholder
A retailer to whom an Issuer has issued a Visa Distribution Program Card.

Visa Distribution Program Distributor
Defined Terms
A-50
A commercial entity that accepts the Visa Distribution Program Card as payment for goods and services.
Visa Distribution Program Issuer
A Member that participates in the Visa Distribution Program and whose name appears on a Visa Distribution Program Card as the Issuer.
Visa Electron Acquirer
A Member that both: Signs a Visa Electron Merchant or disburses currency to a Cardholder using a Visa Electron Card in a Manual Cash Disbursement Directly or indirectly enters the resulting Transaction Receipt into Interchange
Visa Electron Card
A Card that bears the Visa Electron Symbol and is issued as specified in Volume IGeneral Rules, Chapter 3, "Issuer Requirements & Information," Volume IGeneral Rules, Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications.
Visa Electron Card Program
A program through which a Member provides product payment services to Visa Electron Cardholders.
Visa Electron Issuer
A Member that issues Visa Electron Cards.

Visa Electron Logotype
The Visa Electron Wordmark depicted in stylized lettering.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Visa Electron Merchant
A Merchant that: Displays the Visa Electron Symbol Has a Zero Floor Limit or has a terminal capable of reading and acting upon the Service Code in the Magnetic Stripe, or instructions for an Online Authorization Request from a Chip
Visa Electron Payment Application
A software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa Electron Transaction and meets the minimum requirements for the Visa Electron Program.
Visa Electron Program
Visa Electron Program Marks
The Marks used in connection with the Visa Electron Program.

Visa Electron Symbol
A Mark consisting of the Visa Logotype, Comet Design, and name Electron. One of the Visa-Owned Marks.
Visa Electron Transaction
A Transaction completed with a Visa Electron Card at an ATM or Visa Electron Merchant.
Visa Electron Wordmark
A Mark consisting of the Visa Wordmark and the name Electron. One of the Visa-Owned Marks.
Visa Electronic Certificate Service
A Visa service that issues Digital Certificates.

Visa Flag Symbol
A Mark consisting of the Bands Design and the Visa Logotype. One of the Visa-Owned Marks.
Visa Global ATM Network
The network through which an ATM participant provides Cash Disbursement services to Cardholders by acting as an Issuer, an ATM Acquirer, or both.
Visa Global ATM Program
A program where an ATM participant provides Cash Disbursement services to Cardholders by acting as an Issuer, an ATM Acquirer, or both.
15 May 2004
**CONFIDENTIAL**
A-51
Defined Terms
A program through which a Member provides payment services to Visa Electron Merchants and Visa Electron Cardholders by acting as a Visa Electron Issuer, Visa Electron Acquirer, or both.
Appendix A
Defined Terms
Visa Gold Card
A premium Visa Card that both: Offers core and optional services as specified in Volume IGeneral Rules Is issued as specified in Volume IGeneral Rules, Chapter 10, "Card and Marks Requirements," and the Visa International Card and Marks Specifications (Regional variations may be found in the applicable Regional Operating Regulations.)
Visa Gold Color
A unique gold color designated for use and reproduction of the Visa-Owned Marks and other printed materials.
Visa Horizon Card
A Chip Card issued to an individual that is used for purchase and Cash Disbursements at a Visa Horizon Merchant or at a Branch or ATM.
Defined Terms
A-52
Visa Horizon Merchant Card
A chip card that: Performs cryptographic functions Collects and sends Transaction data and negative file updates between an Acquirer and the Merchant or Branch offline terminals Ensures the authenticity of Visa Horizon Cards and Transaction data
Visa Horizon Program
A program through which a Member provides payment services between Merchants and Visa Horizon Cardholders by acting as a Visa Horizon Card Issuer, Visa Horizon Acquirer, or both.
Visa Horizon Program Marks
The Marks used in connection with the Visa Horizon Program.

Visa Horizon Symbol
A Mark consisting of the Visa Logotype, Comet Design, and name Horizon. One of the Visa-Owned Marks.
Visa Hotel and Cruise Line Services
Services that a Hotel or Cruise Line may provide to Cardholders, including: Advance Deposit Service Hotel Reservation Service Priority Check-out Service Cash Disbursement
Visa Infinite Card
A Product Name for a Visa Card that has attributes exceeding those of a Visa Gold Card and Visa Platinum.
Visa Infinite Exclusive Privileges
A Merchant-partner program with exclusive offers for Visa Infinite Cardholders.
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
Visa Integrated Billing Statement
A monthly report provided by Visa that details charges assessed to Members. Items appearing on this report are collected using the Fee Collection Transaction reason code 5010 (Visa Integrated Billing Statement).
A form containing contact information on Members and Processors that Visa compiles and sends to all Members and Processors in the form of a directory. (See Volume IGeneral Rules, Visa Interchange Directory Update Form (Exhibit 4F))
Visa Interlink Program Marks
The Marks used in connection with the Visa Interlink Program, including the Comet Design, Visa Interlink Symbol, and Visa Interlink Wordmark. A 24-hour-a-day, 7-day-a-week center that Visa maintains as part of the Global Customer Assistance Services program, where a Cardholder can obtain both: Information and certain types of emergency assistance while traveling Emergency Cash Disbursements and Emergency Replacement Cards
Visa Internet Domain Name
A Visa-Owned Mark used to represent the Visa organization on the Internet or other networks. The Visa International Operating Regulations refers to 3 types of Visa Internet Domain Names: Internet Domain NameVisa Simple Internet Domain Name beginning with the word Visa Internet Domain Name including the word Visa
Visa Issuer
A Member that issues Visa Cards.

Visa Logotype
The Visa Wordmark depicted in stylized lettering.

Visa Merchant
A Merchant that displays the Visa Flag Symbol and accepts all Visa Cards.
Visa-Owned Marks
The Marks owned by Visa as specified in Volume IGeneral Rules, Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications
Visa-Owned Payment Products
Visa Cards, Visa Electron Cards, and Cheques.

Visa Payment Application
A software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa Transaction and meets the minimum requirements of the Visa Program.
15 May 2004
**CONFIDENTIAL**
A-53
Defined Terms
Visa International Service Center
Appendix A
Defined Terms
Visa Payment Gateway Service
A Visa service that provides Authorization and Clearing of Secure Electronic Transaction Specification-compliant Transactions.
Visa Platinum
A Product Name for a Visa Card product that has attributes equal to or exceeding those of a Visa Gold Card.
Visa/Plus ATM
An ATM that displays both the Visa Flag Symbol and the Plus Symbol, and may also display the Visa Electron Symbol.
Visa/Plus International ATM Program
See Visa Global ATM Program.
Defined Terms
A-54
Visa Premier Card
A premium Visa Card that both: Offers core and optional services as specified in Volume IGeneral Rules Is issued as specified in the Visa International Card and Marks Specifications (Regional variations may be found in the applicable Regional Operating Regulations.)
Visa Program
A program through which a Member provides payment services to Visa Cardholders or Merchants by acting as an Issuer, an Acquirer, or both.
Visa Program Marks
The Marks used in connection with the Visa Program.

Visa Purchasing Card
A Visa Card issued to commercial entities (public and private) that is used for commercial purchases and both: Bears the descriptive term Purchasing Is issued as specified in Volume IGeneral Rules, Chapter 10, "Card and Marks Requirements" and the Visa International Card and Marks Specifications
Visa Purchasing Cardholder
An employee of a public or private commercial entity to whom an Issuer has issued a Visa Purchasing Card.
Visa Region
A national or multinational geographic area under the jurisdiction of a Regional Board, as specified in the Visa International By-Laws and Regional Board Delegations. There are 6 Visa Regions: Asia-Pacific Region Canada Region CEMEA (Central and Eastern Europe, Middle East and Africa) Region EU (European Union) Region Latin America and Caribbean Region U.S.A. (United States of America) Region
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
A payment service that provides payment information security over the Internet and other networks for Cardholders using a Card and Cardholder Access Device to conduct an Electronic Commerce Transaction.
Visa Settlement Bank
A bank where Visa maintains its Settlement accounts and performs funds transfer for Settlement.
Visa Smart Payment
EMV-Compliant and VIS-Compliant Chip-based applications that provide payment service options and controls to Issuers of Chip Cards bearing the Visa Flag Symbol or Visa Electron Symbol that are not available using Magnetic-Stripe technology. See Visa Flag Symbol.
Visa Travelers Cheque Program
A program through which a Member issues Cheques.

Visa TravelMoney Card
A card that may be purchased and used worldwide to obtain local currency at Visa/Plus ATM Acquirer locations or used at the Point-of-Transaction, if a Visa-owned Acceptance Mark appears on the card.
Visa TravelMoney Program
A program through which a Visa TravelMoney participant provides ATM Cash Disbursement or Point-of-Transaction (if a Visa-owned Acceptance Mark appears on the card) services to Visa TravelMoney Cardholders by acting as an Issuer, an Acquirer, or both.
Visa Vue Advantage
An optional Visa service that provides Members with marketing and operational reports based on their VisaNet Transaction data.
Visa Wordmark
A Mark comprising the word Visa. One of the Visa-Owned Marks.

VisaNet
. The systems and services, including the V.I.P System, VDPS, and BASE II, through which Visa delivers Online Financial Processing, Authorization, Clearing, and Settlement services to Members.
VisaNet Access Point
Visa equipment and software that a Member uses to access VisaNet.

VisaNet Authorization Message Format
A V.I.P System message format that uses the Visa version of the International Organization . for Standardization bit map standard for bank card messages.
15 May 2004
**CONFIDENTIAL**
A-55
Defined Terms
Visa Symbol
Appendix A
Defined Terms
An automated process for transmitting Copy Requests and Fulfillments and monitoring the integrity and quality of the service through either the: Copy Request Manager Facsimile Access System
VisaNet Copy Request and Fulfillment Service Fees
Service-related fees that include, but are not limited to: Transaction fees Fulfillment incentive fees Mediation Service fees Monthly access fees
VisaNet Documentation Automation Service
Defined Terms
A Visa service that provides an automated process for transmitting Chargeback and Representment supporting documentation between participating Members.
VisaNet Interchange Center
A Visa facility that operates the VisaNet data processing systems and support networks.
VisaNet Settlement Service
A service that allows Members to consolidate the Settlement functions of the Single Message System and BASE II into one centralized function and benefit from flexible reporting options, as specified in the VisaNet Settlement Service Reference Guide.
VisaVue Solution Series
An optional Visa service providing Members with marketing reports based on their VisaNet Transaction data.
Voice Authorization
An Approval Response obtained through interactive communication between an Issuer and an Acquirer, their Authorizing Processors, or the International Automated Referral Service, through telephone, facsimile, or telex communications.
Web
See World Wide Web.

Website
One or more Internet addresses at which an individual or organization provides information to others, often including links to other locations where related information may be found.
Wire Transfer Merchant
A Merchant that sells money orders by electronic funds transfer.

Wire Transfer Transaction
A Transaction representing the sale of a check or money order for transfer to a payee (who may or may not be the Cardholder) by electronic funds transfer.
Wordmark
A Mark consisting entirely of a word.
A-56
15 May 2004
**CONFIDENTIAL**
Appendix A
Defined Terms
World Wide Web
A part of the Internet designed to allow easier navigation of the network through the use of graphical user interfaces and hypertext links between different addresses. Also referred to as the Web.
X, Y, Z
Zero Floor Limit
A Floor Limit with a currency amount of zero (i.e., Authorization is required for all Transactions).
15 May 2004
**CONFIDENTIAL**
A-57
Defined Terms
Defined Terms
A-58
15 May 2004
**CONFIDENTIAL**
Appendix B
Exhibits
This Appendix contains examples of the Visa International Operating Regulations exhibits referenced in this manual. The exhibits are grouped as follows:
RISK Exhibit 1A Exhibit 1E Exhibit 1F
Lost or Stolen Card Report Recovered Card Advice Recovered Counterfeit Card Notification
B-5 B-6 B-7
DISPUTE RESOLUTION Exhibit 2A Retrieval Request Fulfillment Form Exhibit 2B Exhibit 2C Exhibit 2D Exhibit 2E Exhibit 2E Retrieval Request Envelope Specifications Chargeback Documentation Envelope Specifications Representment Documentation Envelope Specifications Chargeback/Representment Documentation Transmittal Dispute Resolution Form
B-8 B-9 B-10 B-11 B-12 B-13 B-16 B-18 B-19 B-20 B-21 B-22 B-23 B-24 B-25 B-26 B-27 B-28 B-29 B-30 B-31 B-35 B-37 B-38 B-49
Exhibit 2E-1 Issuer Chargeback FormRequest for Information Exhibit 2E-2 Issuer Chargeback FormFraud Exhibit 2E-3 Issuer Chargeback FormAuthorization Exhibit 2E-4 Issuer Chargeback FormProcessing Error Exhibit 2E-5 Issuer Chargeback FormCancelled/Returned Exhibit 2E-6 Issuer Chargeback FormNon-Receipt Goods/Services Exhibit 2E-1 Acquirer Representment FormRequest for Information Exhibit 2E-2 Acquirer Representment FormFraud Exhibit 2E-3 Acquirer Representment FormAuthorization Exhibit 2E-4 Acquirer Representment FormProcessing Error Exhibit 2E-5 Acquirer Representment FormCancelled/Returned Exhibit 2E-6 Acquirer Representment FormNon-Receipt Goods/Services Exhibit 2F Exhibit 2G Exhibit 2H Exhibit 2I Exhibit 2J Exhibit 2K Exhibit 2L Exhibit 2M Summary of Unauthorized Telephone Service Transactions Unauthorized SignatureIssuer Certification Visa Priority Check-Out Agreement Member Message Field Summary of Arbitration Documentation Summary of Compliance Documentation BASE II Record Requirements Summary of Direct Compliance Documentation
15 May 2004
**CONFIDENTIAL**
B-1
Exhibits
B-17
Appendix B
Exhibits
AUTHORIZATION Exhibit 3A Required Message Content for VisaNet Financial Transactions Exhibit 3B Exhibit 3C Exhibit 3D BIN Exhibit 4A Exhibit 4A Exhibit 4B Exhibit 4B Exhibit 4D Exhibit 4E Exhibit 4E Exhibit 4F Exhibit 4G Exhibit 4H Exhibit 4I Exhibit 4J Exhibit 4K Required Message Content for VisaNet Authorization Requests Certification of Special Authorization Representment Amount Certification of Authorization
B-52 B-59 B-66 B-68
Instructions for BIN License Agreement BIN License Agreement Instructions for Change of BIN Licensee/User Form Change of BIN Licensee/User Form Member Portfolio Sale Notification Instructions for Release of BIN Form Release of BIN Form Visa Interchange Directory Update Form Global Customer Assistance Services (GCAS) Card Issuer Information Form Emergency Service Request Form Stand-In Emergency Services Processing Form Emergency Service Location Form VISA 911 Global Customer Assistance Services (GCAS) Emergency Replacement CardCard Verification Value Requirement Form
B-70 B-73 B-77 B-79 B-81 B-82 B-84 B-86 B-93 B-94 B-95 B-96 B-97
Exhibits
B-2
LICENSE/AGREEMENT Exhibit 5A VisaNet Letter of Agreement Exhibit 5B Exhibit 5C Exhibit 5D Licensed Software and Designated Computers VisaNet Processor Registration and Designation Non-Member Agent Registration
B-98 B-99 B-100 B-103
TRANSACTION RECEIPTS Exhibit 7A 80-Column Cash Disbursement Transaction Receipt Exhibit 7B Exhibit 7C Exhibit 7D Exhibit 7E Exhibit 7F Exhibit 7G Exhibit 7H Exhibit 7I Exhibit 7J Exhibit 7K 51-Column Cash Disbursement Transaction ReceiptT&E 80-Column Transaction Receipt 80-Column Transaction ReceiptVisa Hotel Services Merchant 80-Column Credit Transaction Receipt 51-Column Transaction ReceiptT&E 51-Column Credit Transaction Receipt 51-Column Transaction ReceiptOil Companies Electronic Transaction Receipt Manual Transaction Receipt Electronic Commerce Transaction Receipt
B-104 B-105 B-106 B-107 B-108 B-109 B-110 B-111 B-112 B-114 B-117
15 May 2004
**CONFIDENTIAL**
Appendix B
Exhibits
REQUEST FOR ASSISTANCE Exhibit 8B Request For Collection Assistance Exhibit 8C Settlement Assistance Request
B-118 B-119
15 May 2004
**CONFIDENTIAL**
B-3
Exhibits
Exhibits
B-4
15 May 2004
**CONFIDENTIAL**
Exhibit 1A
Lost or Stolen Card Report
Lost or Stolen Card Report

GENERAL INFORMATION Attention Lost Stolen Card Type: Business Date of Report Time of Report Date Fax Received Purchasing
Classic Corporate Gold/Premier Visa Electron Card Visa Infinite
If Account Number Unavailable, List Issuer CARDHOLDER INFORMATION Account Number Cardholder Name First Middle Last
Billing Address/City/State/Postal Code/Country Home Telephone Number Temporary Telephone Number CARDHOLDER IDENTIFICATION INFORMATION Date of Loss/Theft Circumstances of Loss/Theft ID Number Date of Birth ID Type Number of Cards Issued ADDITIONAL CARDHOLDER INFORMATION Last Purchase Date Cardholder advised to confirm loss in writing? Cardholder advised not to use Card with same number? Yes Yes No No Number of Cards Missing Place of Loss/Theft
EMERGENCY SERVICE REQUEST INFORMATION Emergency Services Requested? Yes No NOTIFICATION INFORMATION Issuer Notified? Spoke To Yes No By Center Number (BIN) Date Telephone/Telex/Fax Time
GCAS INFORMATION ONLY Date Fax Received Verification Number By Advised of Verification Number? Yes No Time Operator Number BASE Blocked? Yes No
15 May 2004
**CONFIDENTIAL**
B-5
Exhibit 1A
Exhibit 1E
Recovered Card Advice
Recovered Card Advice

Date: Issuer: _________________________________________________ Acquirer: _______________________________________________ BIN: 4 BIN: 4 _____________
Recovered Card Account Number: _________________________________________________________ Recovery Notification (Date and Time)1: _____________________________________________________ Method of Recovery Notification: ___________________________________________________________
___________________________________________________________________________________________________________
Reason for Recovery: ___________________________________________________________________

___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ 2
Amount of Reward Paid to Merchant or Teller
US $
Total Amount of Fee Collection Fee Collection Input Date
US $
Exhibit 1E
1. 2.
See Volume IGeneral Rules, Section 2.2.D and Section 4.12.G. See Volume IGeneral Rules, Table 2-1 and Table 4-9.
B-6
15 May 2004
**CONFIDENTIAL**
Exhibit 1F
Recovered Counterfeit Card Notification
Recovered Counterfeit Card Notification

Date: ___________________________________________________________________ Issuer: __________________________________________________________________ BIN 4 ___ ___ ___ ___ ___ Acquirer: ________________________________________________________________ BIN 4 ___ ___ ___ ___ ___ Account Number on Card: ___________________________________________________ Method of Recovery: _______________________________________________________________________________________ ________________________________________________________________________________________________________ Reason for Recovery: ______________________________________________________________________________________ ________________________________________________________________________________________________________ Was Card recovered by law enforcement? Yes No
If yes: Name and Address: ________________________________________________________________________________________ Name of Member Contact: __________________________________________________________________________________ Telephone: _____________________________________________________ Fax: ___________________________________
INSTRUCTIONS: Cut card horizontally. Do not damage Magnetic Stripe, hologram, or embossed number.
Please return the completed form with recovered Counterfeit Card within 10 calendar days of receipt to:
Visa International Recovery Unit P.O. Box 8999 San Francisco, CA 94128-8999 USA
For Visa Use Only Reviewed by: ___________________________________________________ Date: __________________________________
15 May 2004
**CONFIDENTIAL**
B-7
Exhibit 1F
Exhibit 2A
Retrieval Request Fulfillment Form
Retrieval Request Fulfillment Form
Account Number
Acquirer Reference Number
Transaction Amount in Transaction Currency
Merchant Description
Transaction Date
Request Type
Request Reason Code
Request Receipt Date
Request Method (check one) VisaNet Telephone Mail Telex Fax
Clearing Processor Response (check one) Requested Transaction Receipt attached Comments: Unable to locate due to reason noted in comments
Exhibit 2A
B-8
15 May 2004
**CONFIDENTIAL**
Exhibit 2B
Retrieval Request Envelope Specifications
Retrieval Request Envelope Specifications
SIZE: COLOR: PRINT TYPE: PRINT COLOR:
No. 10 Regular 10.5 cm x 24.1 cm Orange VISA CARD PROGRAM = 20th Century Extra Bold36 point RETRIEVAL REQUEST = 20th Century Extra Bold24 point Black
VISA CARD PROGRAM

RETRIEVAL REQUEST
Exhibit 2B
B-9
Required text must be printed in the English language, at least. Additional languages may also be used. Text may be printed anywhere that local postal regulations allow. Air Mail, or its equivalent in local language, must appear on the envelope, in accordance with local postal regulations. If local postal regulations prohibit solid colors, the envelope must contain a vertical or diagonal stripe of the required color, wherever and however wide the local postal regulations allow.
15 May 2004
**CONFIDENTIAL**
Exhibit 2C
Chargeback Documentation Envelope Specifications
Chargeback Documentation Envelope Specifications
SIZE: COLOR: PRINT TYPE: PRINT COLOR:
No. 10 Regular 10.5 cm x 24.1 cm Yellow VISA CARD PROGRAM = 20th Century Extra Bold36 point CHARGEBACK DOCUMENTATION = 20th Century Extra Bold24 point Black
VISA CARD PROGRAM

CHARGEBACK DOCUMENTATION
Exhibit 2C
B-10
15 May 2004
**CONFIDENTIAL**
Exhibit 2D
Representment Documentation Envelope Specifications
Representment Documentation Envelope Specifications
SIZE: COLOR: PRINT TYPE:
No. 10 Regular 10.5 cm x 24.1 cm Green VISA CARD PROGRAM = 20th Century Extra Bold36 point REPRESENTMENT DOCUMENTATION = 20th Century Extra Bold 24 point Black
PRINT COLOR:
VISA CARD PROGRAM

REPRESENTMENT DOCUMENTATION
Exhibit 2D
B-11
15 May 2004
**CONFIDENTIAL**
Exhibit 2E
Chargeback/Representment Documentation Transmittal
Chargeback/Representment Documentation Transmittal

INSTRUCTIONS: Use this form for Chargebacks initiated through 3 October 2003 and Representments to Chargebacks initiated through 3 October 2003 that require documentation. For Chargebacks, check the Chargeback reason code. For Representments, indicate the Chargeback reason code and Receipt Date of the Chargeback. For second Chargebacks, indicate the Chargeback reason code and Receipt Date of the Representment. If further explanation is necessary, use the Comments section. ALWAYS complete the estimated Input Date/Settlement Date. The Input Date is the outgoing Edit Package run date. The Settlement Date is the value provided in Field 15 of the Single Message System Transaction. The date may be used by the Receiving Member to match the documentation with the related Single Message System or BASE II transmission. Attach related documentation to this transmittal and send to the Receiving Member through the VisaNet Documentation Automation Service or in the special envelope specified in Chargeback Documentation Envelope Specifications (Exhibit 2C) or Representment Documentation Envelope Specifications (Exhibit 2D). To: BIN _________________________ From: BIN __________________ Estimated Input Date: _________________________
Account Number: ________________________________________
Amount in Transaction Currency: ________________________
Acquirer Reference Numbers: ___________________________________________________________________________________ Chargeback Reference Number: _________________________________________________________________________________ Transaction Type Sale Cash Disbursement Credit Documentation Indicator: Processing Mode 1 (First Chargeback) 2 (Representment) 2 (Second Chargeback) _______________ Optional Transaction Data Transaction Date: ____________ __________________________ Optional Collection Data Check Box if Fraud Account Address:_____________________
Merchant Name: _____________ Cardholder Name: _____________
Merchant Category Code: __________ Reimbursement Attribute: ______________ CHARGEBACK REASONS
120 Days
23 Invalid T&E Transaction 41 Canceled Recurring Transaction 62 Magnetic-Stripe Counterfeit Transaction 63 Non-Card 78 Ineligible Transaction
150 Days
26 T&E Transaction Receipt Fulfillment 60 Requested Copy Illegible 79 Requested Transaction Receipt Not Received
180 Days
24 T&E Merchant Service Error 25 T&E Processing Error 27 T&E Document Fulfillment 30 Services Not Rendered 53 Not as Described 56 Defective Merchandise 57 Fraudulent Multiple Transactions 80 Processing Error 82 Duplicate Processing 85 Credit Not Processed 86 Alteration of Amount 87 Domestic Transaction Receipt Processing Violation 88 Split Sale 90 Non-Receipt of Merchandise Merchandise Paid by Other Means, or Non-Receipt of Cash or Load Transaction Value at ATM or Load Device 95 Advance Deposit
Exhibit 2E
B-12
81 Missing Imprint 83 Non-Possession of Card 84 Missing Signature 94 Canceled Guaranteed Reservation
REPRESENTMENTS Chargeback Reason Code: ________________________________ Representment Reason Missort Chargeback Receipt Date: _____________________________ OtherExplain in Comments section Documentation not received SECOND CHARGEBACK Original Chargeback Reason Code: _________________________ Providing documentation for Original Chargeback reason code Different Chargeback reason code: Member Message Field: ________________________________________________________________________________________ Comments: __________________________________________________________________________________________________ ___________________________________________________________________________________________________________ Prepared by: ___________________________________________ Representment Receipt Date: __________________________ Documentation not received
15 May 2004
**CONFIDENTIAL**
Exhibit 2E
Dispute Resolution Form
Use this form for Chargebacks initiated on or after 2 October 2004, and for Representments to Chargebacks initiated on or after 2 October 2004, to provide the opposing Member with information about the dispute. This form must be completed and sent any time supporting documents for a Chargeback or Representment are provided to the opposing Member. For some Chargeback reason codes, a Member Message Text may be used en lieu of this form. Always complete the Member Information, Cardholder Information, Transaction Information, and Member Contact Information sections of the form. Complete the Chargeback Reason and Representment Reason sections as follows:
For first Chargebacks, check the appropriate Chargeback reason code and convey all the relevant information about the dispute in fields provided. Some fields may apply to more than 1 Chargeback reason code in the dispute group. For Representments, indicate the Chargeback reason code that was received, the Receipt Date of the Chargeback, and convey all the relevant information about the Representment in fields provided. Some fields may apply to more than 1 Chargeback reason code in the dispute group.
If the Chargeback reason code is changed at pre-Arbitration, the Issuer must send the Acquirer the required information and any supporting documentation required for the new reason code. The Issuer may change its reason code only if the change is based on new information provided by the Acquirer upon representment. For both Chargebacks and Representments, if further explanation is necessary, use the Additional Information section provided on each form. Members may attach additional pages to the form if necessary. ALWAYS complete the estimated Input Date/Settlement Date. The Input Date is the outgoing Edit Package run date. The Settlement Date is the value provided in Field 15 of the Single Message System Transaction. This date may be used by the Receiving Member to match the documentation with the related Single Message System or BASE II transmission. Attach related documentation to this transmittal and send to the Receiving Member through the VisaNet Documentation Automation Service or other Visa-approved document transmittal service. Visa recommends that Members always provide all documentation and information that best support their case.
15 May 2004
**CONFIDENTIAL**
B-13
Exhibit 2E
Exhibit 2E
Dispute Resolution Form (continued)
To BIN From BIN Chargeback Reference Number Account Number
This field must contain the unique 6-digit number assigned by Visa to the Receiving Member or Processor. This field must contain the unique 6-digit number assigned by Visa to the Sending Member or Processor. If used, this field must contain a unique 6-digit number assigned by the Issuer to identify the source of the Chargeback. If present, the Acquirer must return the same number in any Representment. The Account Number field must contain the Account Number. If the Account Number exceeds 16 digits, the Account Number extension field must be used. If the Account Number consists of fewer than 16 digits, the field must be zero-filled to the right of the Account Number. This field may contain the name of the Cardholder that appears on the Card. The Acquirer Reference Number, as shown in the original Presentment, must be included in all Chargebacks, Retrieval Requests, and Representments. BASE II: This field must contain the 23-digit identification number assigned to the record in the first Presentment, and must be included in the BASE II record for each Transaction processing cycle. The Acquirer Reference Number consists of the following: Position 1: Format code Position 2-7: BIN Position 8-11: Endorsement Date (YDDD) Position 12-22: Film Locator number Position 23: Check digit If multiple Telephone Service Transactions are charged back in a single Chargeback record, the Acquirer Reference Number must be from the Transaction with the earliest Endorsement Date. Single Message System: This field must contain the 24-digit Acquirer Reference Number or Tracing Data in the following positions: Position 1-6: The same information as that contained in the Acquiring Institution ID field of the BASE I record Position 7-10: Transaction Date (YDDD) Position 11-18: Locator Number Position 19-24: Systems Trace Audit Number
Cardholder Name Acquirer Reference Number
Exhibit 2E
B-14
15 May 2004
**CONFIDENTIAL**
Exhibit 2E
Dispute Resolution Form (continued)
MCC (Merchant Category Code)
This field must contain the appropriate 4-digit Merchant Category Code, as specified in Volume IGeneral Rules, Appendix C, Merchant Data Standards. This field is required for domestic use in CPS countries only. It must contain the Transaction Identifier that Visa assigned to the Transaction and returned to the Acquirer in the Authorization Response. This field must contain the same name as the Merchant or Acquirer name (for Cash Disbursements) appearing or imprinted on the Transaction Receipt. It should be the doing business as (DBA) name of the Merchant or Member or a name more recognizable to Cardholders. It must consist of no more than 25 Roman alphabet characters. Merchant City: The location, in Roman alphabet letters, of the Merchant Outlet or Member location where the Transaction occurred. City names that contain more than 13 characters must be abbreviated. Visa may grant a variance for this requirement upon receipt of written request. Merchant Country: The name of the Transaction Country. It must contain the appropriate standard country abbreviation that appears in the VisaNet Manuals.
Transaction ID
Merchant Name
Merchant Location
Transaction Date
The Transaction Date is the actual date on which a Transaction occurs. It is classified as the purchase date in BASE II. The Transaction Date must be expressed as a 6-digit code in the format MMDDYY. The Processing Date is the date (based on Greenwich Mean Time) on which a Member submits Interchange Data to, and the data is accepted by, a VisaNet Interchange Center. Equivalents to the Processing Date are: In BASE II, the Central Processing Date In the Single Message System, the Settlement Date The Processing Date must be expressed as a 6-digit code in the format MMDDYY.
Processing Date
Transaction Amount
On the Issuer Chargeback Form, this field must contain the actual billed amount in the Billing Currency. On the Acquirer Representment Form, this field must contain the original Presentment amount in the Transaction Currency or the Chargeback amount received in the Settlement Currency.
Disputed Amount
This field must contain the actual disputed amount, if different than the Transaction Amount.
15 May 2004
**CONFIDENTIAL**
B-15
Exhibit 2E
Exhibit 2E-1
Issuer Chargeback FormRequest for Information
Member Information To BIN: __________________ From BIN: ___________________ Cardholder Information Account Number: __________________________ Acquirer Reference Number: _________________ Merchant Name: ___________________________ Transaction Date (MMDDYY): __________________ Transaction Amount: _______
(In Billing Currency)
Chargeback Reference Number: ___________________ (if used) Cardholder Name (optional): ___________________ Transaction ID: _____________
(Required for domestic use in CPS countries only)
Transaction Information MCC: _______
Merchant Location: ________________________ Processing Date (MMDDYY): __________________ Disputed Amount: _________
(If different than Transaction Amount)
Chargeback Reason Code

Check the reason code and provide all information that applies*
__60Illegible Fulfillment
Request ID Number:_____________
Illegible Account Number or Amount on Transaction Receipt or Substitute Transaction Receipt __75Transaction Not Recognized Information Not Recognized: ___ Merchant Name ___ Transaction Date ___ Merchant Location ___ Transaction Amount Request Date (MMDDYY) (if applicable):____________
Exhibit 2E-1
B-16
___ Other (must specify): __________________ Member Contact Information Telephone Number: __________________ E-mail Address: _____________________ (optional)
Contact Name: ____________________________ Fax Number: ______________________________
Please include the country and city code with the telephone and fax numbers, if appropriate and if known.
Additional Information (Use an additional sheet if necessary): _____________________________________ ___________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________
By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Chargeback requirements.
15 May 2004
**CONFIDENTIAL**
Exhibit 2E-2
Issuer Chargeback FormFraud
Member Information To BIN: ___________________ From BIN: ___________________
Chargeback Reference Number: ______________________ (if used) Cardholder Information Account Number: ____________________________________ Cardholder Name (optional) : ____________________________ Transaction ID: _____________________
Transaction Information Acquirer Reference Number: __________________________ Merchant Name: ____________________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: ___________
MCC:_________
Merchant Location: __________________________________ Processing Date (MMDDYY): ______________ Disputed Amount: _________
Chargeback Reason Code Check the reason code and provide all information that applies* __57*Fraudulent Multiple Transaction __ Providing copy of Cardholder letter __ Providing copies of Transaction Receipts (if received) __ Providing Cardholders copy of acknowledged Transaction Receipt (if Transaction not processed) __62Counterfeit Transaction __ Providing copy of Cardholder letter __ Issuer certifies that CVV was encoded on the Card in question __ Issuer certifies that it was a participant of the Card Verification Service at the time of Authorization __ Issuer certifies that it reported all counterfeit Transactions as Fraud Activity through VisaNet __ 81*Fraud Card-Present Environment (indicate the Chargeback condition): __ Cardholder did not authorize Transaction __ Fictitious Account Number and no __ No such Card and no Authorization obtained Authorization obtained __ Providing required data for batched Magnetic-Stripe Reading __ Providing copy or cardholder letter and Telephone Transactions Transaction Receipts (if received) __ Cardholder did not authorize Transaction __ Providing copy or cardholder letter and Transaction Receipts (if received) __ Fictitious Account Number and no __ No such Card and no Authorization obtained Authorization obtained __ Providing required data for batched Telephone Service Transactions
(Summary of Unauthorized Telephone Service Transactions (Exhibit 2F))
__ Issuer certifies Account Number closed, listed on Exception File and fraud reported TC40 __ 93Risk Identification Service Transaction appeared on Risk Identification Service Chargeback Exception Report (MMDDYY): ____________ *If Retrieval Request(s) was/were not fulfilled or the Fulfillment was improper, provide the following information (not required
if provided in MMT)
Request Date (MMDDYY): _______________ Member Contact Information Contact Name: ___________________________________ Fax Number: _____________________________________ Telephone Number: ___________________________ E-mail Address: ______________________________ (optional)
Please include the country and city code with the telephone and fax numbers, if appropriate and if known. Additional Information (Use an additional sheet if necessary): ____________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________
By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Chargeback requirements.
15 May 2004
**CONFIDENTIAL**
B-17
Exhibit 2E-2
__ 83*Fraud Card-Absent Environment (indicate the Chargeback condition):
Exhibit 2E-3
Issuer Chargeback FormAuthorization
Member Information To BIN: __________________ Chargeback Reference Number: __________________ (if used) Cardholder Information Account Number: ____________________________________ Acquirer Reference Number: ___________________________ Merchant Name: _____________________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: ____________
From BIN: ___________________
Cardholder Name (optional): ____________________________ MCC: ________ Transaction ID: ___________________

Transaction Information
Merchant Location: __________________________________ Processing Date (MMDDYY): _______________ Disputed Amount: ____________
Chargeback Reason Code Check the reason code and provide all information that applies* __70Card Recovery Bulletin or Exception File ___ Account Number listed on Card Recovery Bulletin (MMDDYY): ______________ CRB Region: ______ ___ Account Number listed on Exception File (MMDDYY): ______________ ___ Account Number listed on Visa Horizon negative file (MMDDYY): _____________ __71Declined Authorization ___ Authorization Request received Decline Response (MMDDYY): _____________ ___ Certification that approved Transaction was counterfeit and Authorization Requests included the Account Number, Transaction Date, Transaction Amount, and Merchant identification ___Decline Response provided through International Automated Referral Service Account Number:__________________ Date (MMDDYY): _________ Time: ___________ Issuer Response: __________ Amount: ______________
__ 72No Authorization ___ Authorization required but not obtained ___ Transaction exceeds authorized amount, or allowed percentage (explain): _______________________________________ ___ Authorization obtained using invalid or incorrect Transaction data (explain):______________________________________ __ 73Expired Card ___ Card Expired (MMDDYY): ______________ __ 78Service Code Violation Member Contact Information Contact Name: ____________________________________ Telephone Number: __________________________ Fax Number: ______________________________________ E-mail Address (optional): _____________________________
Exhibit 2E-3
B-18
Please include the country and city code with the telephone and fax numbers, if appropriate and if known. Additional Information (Use an additional sheet if necessary): ____________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Chargeback requirements.
15 May 2004
**CONFIDENTIAL**
Exhibit 2E-4
Issuer Chargeback FormProcessing Error
Member Information To BIN: ____________________ From BIN: ___________________
Chargeback Reference Number: _______________________ (if supplied) Cardholder Information Account Number: ____________________________________ Cardholder Name (optional): ____________________________ Transaction ID: ___________________
Transaction Information Acquirer Reference Number: ___________________________ Merchant Name: _____________________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: ___________
MCC: ________
Merchant Location: ___________________________________ Processing Date (MMDDYY): ______________ Disputed Amount: __________
Chargeback Reason Code Check the reason code and provide all information that applies* __74Late Presentment Account Status: (if processed
within 180 days of Transaction Date)
__Counterfeit __Account Closed
__Account Problem __Other Fraud
___Presentment more than 180 days from Transaction Date
__76Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation __Currency on Transaction Receipt is: _____________, currency processed through VisaNet was: ______________ __Country where Transaction occurred: _______________ __Credit posted as debit __ Debit posted as credit Country processed through VisaNet: ________________ __ Purchase posted as cash __Cash posted as purchase
__ 77Non-Matching Account Number and no Authorization obtained __ 80Incorrect Transaction Amount or Account Number __ Correct Transaction Amount is: _______________ __ Transaction Amount altered from: _______________ to:_______________ __ 82Duplicate Processing First Acquirer Reference Number or Tracing Data (23 or 24 digits): ______________________________________ __ 86Paid by Other Means __ Providing proof that Merchant received payment by other means (cash, check, or other payment card) __ 96Transaction Exceeds Limited Amount Member Contact Information Contact Name: ___________________________________ Fax Number: _____________________________________ Telephone Number: ___________________________ E-mail Address: ______________________________ (optional)
___ Account Number Incorrect
Please include the country and city code with the telephone and fax numbers, if appropriate and if known. Additional Information (Use an additional sheet if necessary): ____________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Chargeback requirements.
15 May 2004
**CONFIDENTIAL**
B-19
Exhibit 2E-4
___ Addition or Transposition Error, correct amount is: ________________
Exhibit 2E-5
Issuer Chargeback FormCancelled/Returned
To BIN: ___________________
Member Information From BIN: ___________________ Cardholder Information
Chargeback Reference Number: ________________________ (if supplied) Account Number: ____________________________________ Cardholder Name (optional): ___________________________ Transaction ID: __________________ (Required for domestic use in CPS countries only)
Transaction Information Acquirer Reference Number: ___________________________ Merchant Name: _____________________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: ____________ (in Billing Currency) MCC: __________
Merchant Location: __________________________________ Processing Date (MMDDYY): ______________ Disputed Amount: ____________ (If different than Transaction Amount)
Chargeback Reason Code Check the reason code and provide all information that applies* __41Cancelled Recurring Transaction* __ Transaction cancelled (MMDDYY): _______________ __ Acquirer/Merchant notified account closed (MMDDYY): ____________ __ Previously charged back (MMDDYY): ____________ Acquirer Reference Number: ____________________ __53Not as Described or Defective Merchandise* __ Merchandise/service not as described (Provide details) __ Merchandise defective or damaged (Provide details) Name of shipping company: __________________________ (if available) Merchant received merchandise (MMDDYY): _______________ __ 85Credit Not Processed* __ Providing copy of Credit Transaction Receipt not processed __ Merchandise returned or service cancelled (MMDDYY):_______________ Name of shipping company: ________________________ (if available) __ Timeshare cancelled (MMDDYY): _______________ __ Reservation cancelled (MMDDYY): _______________ __ Advance Deposit Cancelled (MMDDYY): _________________ __ Cardholder not informed of cancellation policy __ Alternate accommodations provided no credit issued __* For an Electronic Commerce Transaction, Issuer certifies that Cardholder attempted to resolve with Merchant (if applicable) Member Contact Information Contact Name: _____________________________________ Fax Number: _______________________________________ Telephone Number: ___________________________ E-mail Address: ______________________________ (optional) Cancellation code: ________________ __ Merchant received merchandise (MMDDYY) _______________ Invoice/tracking number: ____________________________ (if available) Merchandise returned on (MMDDYY): __________________
Invoice/tracking number: _______________________________ (if available)
Exhibit 2E-5
B-20
Please include the country and city code with the telephone and fax numbers, if appropriate and if known. Additional Information (Use an additional sheet if necessary): ___________________________________________________________________ _________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________ By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Chargeback requirements.
15 May 2004
**CONFIDENTIAL**
Exhibit 2E-6
Issuer Chargeback FormNon-Receipt Goods/Services
Member Information To BIN: ____________________ From BIN: ___________________
Chargeback Reference Number: _______________________ (if used) Cardholder Information Account Number: ___________________________________ Cardholder Name (optional): ___________________________
Transaction Information Acquirer Reference Number: ___________________________ MCC: ________ Transaction ID: __________________ (Required for domestic use in CPS countries only)
Merchant Name: ____________________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: _____________
(in Billing Currency)
Merchant Location: __________________________________ Processing Date (MMDDYY): ______________ Disputed Amount: _____________
Chargeback Reason Code Check the reason code and provide all information that applies* __30Services Not Provided or Merchandise Not Received __ Merchant unwilling or unable to provide service(s) __ Date services were to be provided (if applicable): _____________ (MMDDYY) __ Cardholder attempted to resolve with Merchant or Merchants liquidator __ Merchandise or ticket not received by agreed date (MMDDYY, if applicable): _______________ __ Merchandise or ticket not received at agreed location (specify, if applicable): _______________ __ For e-commerce Transaction involving merchandise not received, Issuer certifies that Cardholder attempted to resolve with Merchant (unless prohibited by local law) __90Non-Receipt of Cash or Load Transaction Value at ATM or Load Device __ Cash or Load Value not received __ Partial cash or Load Value received (Amount received): ______________ Member Contact Information Contact Name: _____________________________________ Fax Number: ______________________________________ Telephone Number: __________________________ E-mail Address: _____________________________ (optional)
Please include the country and city code with the telephone and fax numbers, if appropriate and if known. Additional Information (Use an additional sheet if necessary): ____________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Chargeback requirements.
15 May 2004
**CONFIDENTIAL**
B-21
Exhibit 2E-6
Exhibit 2E-1
Acquirer Representment FormRequest for Information
Member Information To BIN: ___________________ From BIN: ___________________ Cardholder Information Account Number: _________________________ Cardholder Name (optional): ___________________ Transaction ID: ______________
Chargeback Reference Number: _________________ (if supplied)
Transaction Information Acquirer Reference Number: _________________ Merchant Name: __________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: _______ MCC:______
Merchant Location: ________________________ Processing Date (MMDDYY): ______________ Disputed Amount: _________
Check the reason and provide all information that applies*.
___ 1.Credit or Reversal Processed (MMDDYY): ___________ ___ 2. Chargeback Conditions Not Met (Specify reason): ___ 3. Remedy for Chargeback: ___ 60Illegible Fulfillment ___ Providing Transaction Receipt with legible Account Number ___ 75Transaction Not Recognized Request ID Number:___________________ ___ Providing Transaction Receipt with legible Transaction Amount
Fulfillment Date (MMDDYY) (if applicable):______________
Exhibit 2E-1
B-22
___ Providing additional information or Transaction data not required in the Clearing Record Member Contact Information Contact Name: _________________________ Fax Number: ___________________________ Telephone Number: __________________ E-mail Address: _____________________ (optional)
Please include the country and city code with the telephone and fax numbers, if appropriate and if known.
Additional Information (Use an additional sheet if necessary): _____________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________
By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Representment requirements.
15 May 2004
**CONFIDENTIAL**
Exhibit 2E-2
Acquirer Representment FormFraud
Member Information To BIN: ____________________ From BIN: ___________________ Cardholder Information Account Number: ____________________________________ Cardholder Name (optional): ____________________________ Transaction ID: _____________________
Chargeback Reference Number: _______________________ (if supplied)
Transaction Information Acquirer Reference Number: ___________________________ Merchant Name: _____________________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: ___________ MCC: ________
Merchant Location: ___________________________________ Processing Date (MMDDYY): ______________ Disputed Amount: __________
Representment Reason Check the reason and provide all information that applies*. ___ 1.Credit or Reversal Processed (MMDDYY): _____________ ___ 2. Chargeback Conditions Not Met (Specify reason): ___ 3. Remedy for Chargeback: __57Fraudulent Multiple Transactions ___ Providing evidence that fraudulent multiple Transactions did not occur ___ Transactions were key-entered or Chip-initiated and online or offline PIN obtained ___ Providing evidence that Transaction(s) represent valid delayed or amended charges __ 62Counterfeit Transaction ___ Authorization date (MMDDYY): ___________ Code: ___________ POS Entry Mode code: ____________ ___ Authorization message contained all data elements for EMV-Online Card Authentication Cryptogram ___ Transactions were key-entered or Chip-initiated, offline-authorized ___ Acquirer certifies that it was a Card Verification Service participant at the time of Authorization
___83FraudCard-Absent Environment ___ Providing evidence of an Imprint and signature or PIN ___ Providing evidence Transaction authorized with Cardholder Authentication Verification Value and Authentication Identifier ___ Providing evidence that Transaction was authorized through the Emergency Payment Authorization Service ___93Risk Identification Service ___ Transaction was previously charged back ___________ (MMDDYY) for reason code ____ Member Contact Information Contact Name: _____________________________________ Fax Number: _______________________________________ Telephone Number: __________________________ E-mail Address: _____________________________ (optional)
Please include the country and city code with the telephone and fax numbers, if appropriate and if known. Additional Information (Use an additional sheet if necessary) : ____________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Representment requirements.
15 May 2004
**CONFIDENTIAL**
B-23
Exhibit 2E-2
___81FraudCard-Present Environment ___ Providing evidence of an Imprint and signature or PIN ___ Providing evidence that Transaction was Chip-initiated with PIN or Cardholder Certificate ___ Providing internal record for below floor limit Transaction proving Magnetic-Stripe read or Chip-initiated w/ PIN or signature ___ Providing Referral Authorization record proving Magnetic-Stripe read or Chip-initiated within 24 hours of Transaction, Automated Referral Service log, and evidence of signature or PIN
Exhibit 2E-3
Acquirer Representment FormAuthorization
Chargeback Reference Number: _____________________ (if supplied) Cardholder Information Account Number: ____________________________________ Cardholder Name (optional): ____________________________ Transaction ID: __________________
Transaction Information MCC: ___________ Acquirer Reference Number: ___________________________ Merchant Name: _____________________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: __________________
Merchant Location: ___________________________________ Processing Date Date (MMDDYY): ______________ Disputed Amount: ___________
(If different than Transaction amount)
Representment Reason Check the reason and provide all information that applies* ___ 1.Credit or Reversal Processed Date (MMDDYY): ______________ ___ 2. Chargeback Conditions Not Met (Specify reason): ___ 3. Remedy for Chargeback: ___70Card Recovery Bulletin or Exception File, or Visa Horizon Negative File* ___ Account Number not listed on Card Recovery Bulletin or Exception File on Transaction Date _____________ (MMDDYY) ___ Car rental, check-in date, or embarkation date ____________ Date (MMDDYY): ___ Providing evidence Transaction was Chip-initiated and offline-authorized
___ Providing evidence that Transaction Date was not more than 8 days after Visa Horizon negative file listing ___71Declined Authorization* ___ Providing Authorization log to demonstrate Authorization not declined or Certification of Special Authorization Representment Amount (Exhibit 3C) ___ Providing evidence Transaction was Chip-initiated and offline-authorized ___ Transaction Date:__________ (MMDDYY): not____________ (MMDDYY) ___ Providing evidence Transaction was Chip-initiated and offline-authorized
Exhibit 2E-3
B-24
___72No Authorization* ___ Providing Certification of Special Authorization Representment Amount (Exhibit 3C) ___73Expired Card* ___ Providing evidence to demonstrate Card was not expired on the Transaction Date, check-in, rental, or embarkation date ___78Service Code Violation* ___ Providing evidence to demonstrate Service Code is valid
___ Providing evidence Transaction was Chip-initiated and offline-authorized ___ Providing evidence Transaction was Chip-initiated and offline-authorized
*If Authorization obtained, provide: Authorization Date: ______________(MMDDYY), Authorization Code: ________________
Member Contact Information Contact Name: ______________________________________ Fax Number: _______________________________________ Telephone Number: __________________________ E-mail Address: _____________________________ (optional)
Please include the country and city code with the telephone and fax numbers, if appropriate and if known. Additional Information (Use an additional sheet if necessary): ________________________________________________ _________________________________________________________________________________________________
By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Representment requirements.
15 May 2004
**CONFIDENTIAL**
Exhibit 2E-4
Acquirer Representment FormProcessing Error
Member Information To BIN: ___________________ From BIN: ___________________ Chargeback Reference Number: _____________________ (if supplied) Cardholder Information Account Number: ____________________________________ Cardholder Name (optional) : ____________________________ Transaction Information Transaction ID: ____________________ Acquirer Reference Number: ___________________________ MCC: __________ (Required for domestic use in CPS countries
only)
Merchant Name: _____________________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: _____________
Merchant Location: ___________________________________ Processing Date (MMDDYY): ______________ Disputed Amount: ____________
Representment Reason Check the reason and provide all information that applies*. ___ 1.Credit or Reversal Processed (MMDDYY): _______________ ___ 2. Chargeback Conditions Not Met (Specify reason): ___ 3. Remedy for Chargeback: __74Late Presentment ___ Providing Transaction Receipt with Transaction Date to disprove late presentment __76Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation ___ Providing evidence to demonstrate Transaction code is ___ Providing evidence to demonstrate Transaction Country correct code is correct ___ Providing evidence to demonstrate that Transaction Currency is correct ___ Providing evidence to demonstrate Transaction occurred at military base, embassy, or consulate __77Non-Matching Account Number ___ Providing legible Transaction Receipt to demonstrate Account Number processed correctly ___ Authorization Date (MMDDYY): _________________ Authorization Code: _______________ __80Incorrect Transaction Amount or Account Number ___ Providing Transaction Receipt or other record to prove Transaction Amount correct or unaltered ___ Providing evidence to demonstrate Account Number correct __82Duplicate Processing ___ Providing evidence to demonstrate separate Transactions ___ Providing proof that time of call for each Magnetic-Stripe Telephone call differs __86Paid by Other Means ___ Providing evidence to prove Merchant did not receive payment by other means __96Transaction Exceeds Limited Amount ___ Providing evidence Transaction did not exceed amount ___ Providing evidence to demonstrate Transaction not ___ Transaction was for In-Transit Service Cardholder-Activated Transaction Type A or B Member Contact Information Contact Name: ______________________________________ Fax Number: ________________________________________ Telephone Number: __________________________ E-mail Address: _____________________________ (optional)
___ Merchant legally permitted or required to alter amount
Please include the country and city code with the telephone and fax numbers, if appropriate and if known. Additional Information (Use an additional sheet if necessary): ____________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Representment requirements.
15 May 2004
**CONFIDENTIAL**
B-25
Exhibit 2E-4
Exhibit 2E-5
Acquirer Representment FormCancelled/Returned
Chargeback Reference Number: ________________________ (if supplied) Cardholder Information Account Number: ____________________________________ Cardholder Name (optional): ___________________________ Transaction Information Transaction ID: __________________ Acquirer Reference Number: ___________________________ MCC: ________ Merchant Name: _____________________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: ____________ Merchant Location: __________________________________ Processing Date (MMDDYY): ______________ Disputed Amount: ____________
Representment Reason Check the reason and provide all information that applies* ___ 1.Credit or Reversal Processed (MMDDYY): _______________ ___ 2. Chargeback Conditions Not Met (Specify reason): ___ 3. Remedy for Chargeback: ___41Cancelled Recurring Transaction: ___ Transaction not cancelled 15 days prior to Transaction Processing Date ___ Issuer did not provide notification that account is closed ___ 53Not as Described or Defective Merchandise ___ Providing evidence to prove service or merchandise correctly described ___ Returned merchandise not received ___ 85Credit Not Processed ___ Providing evidence of proper disclosure of return/cancellation policy provided at time of Transaction ___ Returned merchandise not received ___ Providing evidence of used portion of merchandise Contact Name: _____________________________________ Fax Number: _______________________________________ ___ Cancellation code invalid (provide explanation) Telephone Number: __________________________ E-mail Address: _____________________________ (optional) ___ Providing evidence that timeshare Transaction not cancelled within the 10-day period ___ Providing evidence to prove merchandise not defective ___ Providing evidence of used portion of merchandise/service
___ No previous Chargeback ___ Providing evidence of used portion of merchandise/service
Exhibit 2E-5
B-26
Member Contact Information
Please include the country and city code with the telephone and fax numbers, if appropriate and if known. Additional Information (Use an additional sheet if necessary) : ____________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Representment requirements.
15 May 2004
**CONFIDENTIAL**
Exhibit 2E-6
Acquirer Representment FormNon-Receipt Goods/Services
Chargeback Reference Number: ______________________ (if supplied) Cardholder Information Account Number: ___________________________________ Cardholder Name (optional): ___________________________
Transaction Information Acquirer Reference Number: ___________________________ Merchant Name: _____________________________________ Transaction Date (MMDDYY): ________________ Transaction Amount: _____________ MCC: ________ Transaction ID: ___________________
Merchant Location: ___________________________________ Processing Date (MMDDYY): _______________ Disputed Amount: ____________
Representment Reason Check the reason and provide all information that applies* ___ 1.Credit or Reversal Processed (MMDDYY): ________________ ___ 2. Chargeback Conditions Not Met (Specify reason): ___ 3. Remedy for Chargeback: ___ 30Services Not Provided or Merchandise Not Received ___ Documents to prove Cardholder received services ___ Documents to prove Cardholder or authorized person received merchandise or ticket on agreed date or at agreed location
(as applicable)
Date merchandise shipped (MMDDYY): _____________ Invoice/tracking number: _______________ (if available)
Name of shipping company: ___________________ (if available) Date merchandise received (MMDDYY): _________________
(If available)
___ 90Non-Receipt of Cash or Load Transaction Value at ATM or Load Device ___ Providing copy of Transaction Record with required data in English or English translation to prove cash or Load Value disbursed correctly Member Contact Information Contact Name: _____________________________________ Fax Number: _______________________________________ Telephone Number: __________________________ E-mail Address: _____________________________ (optional)
Please include the country and city code with the telephone and fax numbers, if appropriate and if known. Additional Information (Use an additional sheet if necessary): ____________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ By completing this form, you assert that the information included is accurate to the best of your knowledge. *Refer to the Visa International Operating Regulations for complete Representment requirements
15 May 2004
**CONFIDENTIAL**
B-27
Exhibit 2E-6
Name of person who signed for the package: __________________________________ (if available)
Exhibit 2F
Summary of Unauthorized Telephone Service Transactions
Summary of Unauthorized Telephone Service Transactions

INSTRUCTIONS: Use this form to detail individual Transaction data for multiple unauthorized Telephone Service Transactions charged back for Chargeback Reason Code 83, Non-Possession of Card, or Chargeback Reason Code 84, Missing Signature, in a single Chargeback record. List no more than 25 Transactions per Chargeback record. Transactions must be under US $40 each to be charged back as part of a multiple Chargeback record.
To: BIN # ___________________________________ Account Number: _____________________________
From: BIN # __________________________________ Total Amount: $ _______________________________
Acquirer Reference Number (from line 1): _________________________________________________________ (Note: This Acquirer Reference Number must be that containing the earliest Endorsement Date or Settlement Date for the listed Transaction and must be the first number used in the Chargeback record.) Acquirer Reference Number 1. ____________________________________________________ 2. ____________________________________________________ 3. ____________________________________________________ 4. ____________________________________________________ 5. ____________________________________________________ 6. ____________________________________________________ 7. ____________________________________________________ 8. ____________________________________________________ 9. ____________________________________________________ 10. ____________________________________________________ 11. ____________________________________________________ Amount (not to exceed US $40) _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ _________________________________ US $ _____________________________
Exhibit 2F
B-28
12. ____________________________________________________ 13. ____________________________________________________ 14. ____________________________________________________ 15. ____________________________________________________ 16. ____________________________________________________ 17. ____________________________________________________ 18. ____________________________________________________ 19. ____________________________________________________ 20. ____________________________________________________ 21. ____________________________________________________ 22. ____________________________________________________ 23. ____________________________________________________ 24. ____________________________________________________ 25. ____________________________________________________ Total of lines 125:
(Note: This amount must be used in the amount field of the Chargeback record.)
Prepared by: ____________________________________

(please print)
Telephone Number: _______________________________
15 May 2004
**CONFIDENTIAL**
Exhibit 2G
Unauthorized SignatureIssuer Certification
Unauthorized SignatureIssuer Certification

INSTRUCTIONS: This form must be completed in full and forwarded to the Acquirer, as specified in Volume IIDispute Resolution Rules, Section 3.4.A.1.c. TO: __________________________________________________ BIN: ________________________________________________ FROM:________________________________________________ BIN: ________________________________________________ ACCOUNT NUMBER: ____________________________________ CARDHOLDER NAME:___________________________________ 1. The loss of the above Card was reported to Issuer on __________________________________________________ (MM/DD/YY) and was/was not reported to the police on __________________________________________________________ (MM/DD/YY) 2. The Card used in the attached Transaction was recovered on ___________________________________________ (MM/DD/YY) by _______________________________________________________________________________________(Name of person) at _______________________________________________________________________ (Location where Card was recovered) Other details about the recovery of the Card are: _________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ The Card was returned to Issuer on ________________________________________________________________ (MM/DD/YY) 3. 4. The recovered Card shows evidence of alteration on the signature panel. Other outstanding Cards with the same Account Number have been issued to: (If none, write none) (Name) _______________________________________ (Relationship to Cardholder) ___________________________________ Yes No
Prepared by: _______________________________________________ Date (MM/DD/YY): __________________________________ _
15 May 2004
**CONFIDENTIAL**
B-29
Exhibit 2G
(Name) _______________________________________ (Relationship to Cardholder) ___________________________________
Exhibit 2H
Visa Priority Check-Out Agreement
Visa Priority Check-Out Agreement

(MERCHANT NAME) (MERCHANT LOCATION)
CASHIER, PLEASE CHECK ME OUT OF:

__________________________________________ ON _________________________________________________
Room Number Departure Date
_________________________________________________________________________
Guest Name (please print) I authorize a charge to my Visa account for the amount of all costs incurred during my stay.
_______________________________________________________________
Cardholder Signature
_______________________________________________________________
Visa Card Account Number
Please send a copy of the items checked below to the address indicated. Visa Transaction Receipt Hotel bill Copy of this agreement
Exhibit 2H
B-30
Please print: Name ______________________________________________________________________________________________________ Company ___________________________________________________________________________________________________ Street ______________________________________________________________________________________________________ City ___________________________________________ State/Province ____________________ Country: ____________________
15 May 2004
**CONFIDENTIAL**
Exhibit 2I
Member Message Field
The following pre-formatted messages for T&E Transactions must be used in conjunction with Chargeback and Representment processing, as specified in Volume IIDispute Resolution Rules.
Reason Code 20 Chargeback/Representment Reason No AuthorizationT&E Transaction Text in Member Message Field 01 NO AUTH 50 TRANS DATE MMDDYY NOT MMDDYY AUTH DATE MMDDYY 51 ADVISED SUSPICIOUS MMDDYY 52 TRANS AUTH DATE MMDDYY CODE XXXXX AMT $XXXX 53 SP AUTH PROC EXH 3C TO FOLLOW 21 Late PresentmentT&E Transaction 02 ACCOUNT STATUSED CODE (Supply the appropriate code indicator in the last position of the text) XCounterfeit OAccount closed CAccount problem FOther fraud (lost, stolen, not received) 37 MORE THAN 180 DAYS LATE 54 CORRECT TRANS DATE MMDDYY 73 CHECK-OUT DATE MMDDYY 74 CAR RENTAL DATE MMDDYY 22 Expired CardT&E Transaction 03 EXPIREDNOT REISSUED AND NO AUTH
54 CORRECT TRANS DATE MMDDYY 57 CHECK-IN DATE MMDDYY 58 RENTAL DATE MMDDYY 23 Invalid T&E Transaction 04 FICTITIOUS ACCOUNT NUMBER 05 UNAUTHORIZED TRANS 31 UNABLE TO AUTHENTICATE RESPONSE 32 AUTHENTICATION DENIAL 34 CAVV AND AUTHENTICATION IDENTIFIER MISSING IN AUTH 35 SEE 3D SECURE RESPONSE SENT MMDDYY 54 CORRECT TRANS DATE MMDDYY 59 SUPPLYING SIGNATURE/IMPRINT 60 * 62 *
* For Regional use only
15 May 2004
**CONFIDENTIAL**
B-31
Exhibit 2I
52 TRANS AUTH DATE MMDDYY CODE XXXXX AMT $XXXX
Exhibit 2I
Member Message Field (continued)
Reason Code 24
Chargeback/Representment Reason T&E Merchant Service Error
Text in Member Message Field 07 SERVICES NOT RENDERED BY MMDDYY 08 TICKETS NOT RECEIVED 08 TICKETS/MDSE NOT RECEIVED 09 PAID BY OTHER MEANS 10 ERROR IN AMOUNT 11 ALTERED AMOUNT 12 CREDIT TRANSACTION RECEIPT NOT PROCESSED 19 TRANS AMT $XXXX NOT $XXXX (For a Chargeback initiated on or after 4 October 2003) 63 NO ERROR IN AMOUNT 64 TRANSACTION RECEIPT NOT ALTERED 65 CRED MMDDYY ARN XX (23 digits) 69 INVALID CHARGEBACKREBUTTAL TO FOLLOW
25
T&E Processing Error
13 FIRST REF XX (23 digits) 14 COPY RECD MMDDYY IST REF X...X (23 digits) (For a Chargeback initiated through 3 October 2003) 14 TRAN DATE MMDDYY, 1ST REF X...X (23 digits) (For a Chargeback initiated on or after 4 October 2003)
Exhibit 2I
B-32
15 May 2004
**CONFIDENTIAL**
15 CREDIT POSTED AS DEBIT 16 DEBIT POSTED AS CREDIT 17 INCORRECT ACCOUNT NO. 18 NO SUCH ACCT NO. 19 TRANS AMT $XXXX NOT $XXXX 40 DOMESTIC TRANSACTION RECEIPT 42 TRANS CURRENCY XXX NOT XXX 65 CRED MMDDYY ARN XX (23 digits) 67 ACCOUNT NUMBER MATCHES 68 NOT A DUPSUPPLYING PROOF OF SEPARATE TRANS
Exhibit 2I
Reason Code 26
Chargeback/Representment Reason T&E Transaction Receipt Fulfillment
Text in Member Message Field 20 DATE MMDDYY, REASON XX (See Volume IGeneral Rules, Table 7-1, Table 7-2, or Table 7-3 for Retrieval Request reason.) 21 DATE MMDDYY, REASON XX IL CD XX (See Volume IGeneral Rules, Table 7-1, Table 7-2, or Table 7-3 for Retrieval Request reason.) For IL CD XX, XX = 01=Account Number 02=Transaction Date 03=Transaction amount 04=Card expiration date 05=Merchant name/location 06=Other (must specify) 33 MEDIATION RULING MMDDYY REQ ID X...X (12 digits) 41 CB PREMATURE REQ DATE MMDDYY 66 SUPPLYING COPY/T&E DOC 56 *
27
T&E Document Fulfillment
22 DATE MMDDYY, REASON XX (See Volume IGeneral Rules, Table 7-1, Table 7-2, or Table 7-3 for Retrieval Request reason.) 33 MEDIATION RULING MMDDYY REQ ID X...X (12 digits) 41 CB PREMATURE REQ DATE MMDDYY 66 SUPPLYING COPY/T&E DOC 97 INCOMPATIBLE/INVALID REFERENCE NUMBER
28
Card Recovery BulletinT&E Transaction
23 LISTED CRB DATE MMDDYY REGION XX (See Volume IGeneral Rules, Table 2-2 for Card Recovery Bulletin Region.) 23 NEG VERIF DATE MMDDYY (if first Chargeback, condition 4) 52 TRANS AUTH DATE MMDDYY CODE XXXXX AMT $XXXX 55 TRANS DATE IS MMDDYY NOT MMDDYY 57 CHECK-IN DATE MMDDYY 58 RENTAL DATE MMDDYY 72 ACCT NO VERIF RECD MMDDYY CODE XXXXX
15 May 2004
**CONFIDENTIAL**
B-33
Exhibit 2I
Exhibit 2I
Reason Code 29
Chargeback/Representment Reason Declined AuthorizationT&E Transaction
Text in Member Message Field 24 AUTHORIZATION DECLINED MMDDYY 50 TRANS DATE MMDDYY NOT MMDDYY AUTH DATE MMDDYY 52 TRANS AUTH DATE MMDDYY CODE XXXXX AMT $XXXX 53 SP AUTH PROC EXH 3C TO FOLLOW
94
Canceled Guaranteed Reservation
12 CREDIT TRANSACTION RECEIPT NOT PROCESSED 25 CANC XXXXXXXXX MMDDYY 61 *
95
Advance Deposit
04 FICTITIOUS ACCOUNT NUMBER 05 UNAUTH TRANS 12 CREDIT NOT PROCESSED 25 CANC XXXXXXXX MMDDYY 26 * 29 C/H NOT ADVISED OF CANC POLICY 30 ALT ACCOMM PROVIDED-NO CREDIT ISSUED
Miscellaneous T&E
47 COPY/ORIGINAL RECEIVED MMDDYY 48 SUPPORTING DOCUMENTATION NOT RECEIVED 49 INVALID __________________(Must specify reason in remaining 39 positions.) 98 SUPPORTING DOCUMENTATION NOT RECEIVED 99 IMPROPER __________________(Must specify reason in remaining 38 positions.)
Exhibit 2I
B-34
15 May 2004
**CONFIDENTIAL**
Exhibit 2J
Summary of Arbitration Documentation
Effective for Arbitration submissions for Chargebacks initiated on or after 4 October 2003 and through 1 October 2004 The following information is required under Volume IGeneral Rules, Section 7.8.C.2, or Volume IIDispute Resolution Rules, Section 2.1.C.2 and must be completed legibly for a request to be accepted. Documents not in English must be accompanied by English translations. INSTRUCTIONS: Please type or print in upper-case letters. Requesting Member Name: __________________________ Opposing Member Name: ___________________________ Requesting Member Case Number: ____________________ Account Number: __________________________________ Amount in dispute (in US $): _________________________ Merchant Name: ___________________________________ Merchant Country: _________________________________ Number of Transactions in case:_______________________ (If multiple Transactions, attach Summary of Arbitration Documentation for each item.) A. Arbitration Qualification 1. Receipt Date of last Chargeback or Representment: _____________________________________________________________ 2. Date of pre-Arbitration request (attach copy): __________________________________________________________________ 3. Explanation of the International Operating Regulation in dispute: ___________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 4. Reason given for refusal (If written refusal, attach copy of correspondence): ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ B. Chronological Sequence of Events Complete Sections 1, 2, and 3 for all requests. Complete Section 4 only if you are the Issuer and filing the case with Visa. Complete Section 5 only if you are the Acquirer and filing the case with Visa. Please provide the following dates in MMDDYY format. 1. Transaction Date: 4. If filing as an Issuer, complete this section Transaction Receipt Request Date (If applicable) First Chargeback Input Date Representment Receipt Date Second First Chargeback Input Date 1 Second Representment Receipt Date Second Chargeback Input Date Additional Representment Receipt Date
1See
BIN: ____________________________________________________ BIN: ____________________________________________________ Case submitted by: Issuer Acquirer Cardholder Name: _________________________________________ Amount in dispute (in Transaction Currency): ____________________ Merchant Location (city): ____________________________________ Merchant Category Code: ___________________________________
2. Endorsement Date: 5. If filing as an Acquirer, complete this section First Chargeback Receipt Date Representment Input Date Second First Chargeback Receipt Date 1 Second Representment Input Date Second Chargeback Receipt Date Additional Representment Input Date Reason Code Reason Code Reason Code Reason Code Reason Code Reason Code
3. Acquirer Reference Number (Must be 23 characters)/Tracing Data:
Reason Code Reason Code Reason Code Reason Code Reason Code Reason Code
Volume IGeneral Rules, Section 7.4.E.4 or Volume IIDispute Resolution Rules, Section 1.4.E.4.
C. Supporting DocumentationAll copies must be legible. Check appropriate items identifying documentation attached. 1. ______ Copy of Transaction Receipt 3. ______ Copy of Written Cardholder Complaint 2. ______ Copy of all Dispute Resolution Form (Exhibit 2E) D. Filing Fee: to be collected through fee collection. (Note: Arbitration request date must be within 75 calendar days of the date in A.1, above.) Date Prepared: ___________________________________ Authorized By: _________________________________________ (signature)
15 May 2004
**CONFIDENTIAL**
B-35
Exhibit 2J
Exhibit 2J
Summary of Arbitration Documentation
Effective for Arbitration submissions for Chargebacks initiated on or after 2 October 2004. The following information is required under Volume IGeneral Rules, Section 7.8.C.2, or Volume IIDispute Resolution Rules, Section 2.1.C.2 and must be completed legibly for a request to be accepted. Documents not in English must be accompanied by English translations. INSTRUCTIONS: Please type or print in upper-case letters. Requesting Member Name: __________________________ Opposing Member Name: ___________________________ Requesting Member Case Number: ____________________ Account Number: __________________________________ Amount in dispute (in US $): _________________________ Merchant Name: ___________________________________ Merchant Country: _________________________________ Number of Transactions in case:_______________________ (If multiple Transactions, attach Summary of Arbitration Documentation for each item.) A. Arbitration Qualification 1. Receipt Date of last Chargeback or Representment: _____________________________________________________________ 2. Date of pre-Arbitration request (attach copy): __________________________________________________________________ 3. Explanation of the International Operating Regulation in dispute: ___________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 4. Reason given for refusal (If written refusal, attach copy of correspondence): ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ B. Chronological Sequence of Events Complete Sections 1, 2, and 3 for all requests. Complete Section 4 only if you are the Issuer and filing the case with Visa. Complete Section 5 only if you are the Acquirer and filing the case with Visa. Please provide the following dates in MMDDYY format. 1. Transaction Date: 4. If filing as an Issuer, complete this section Transaction Receipt Request Date (If applicable) First Chargeback Input Date Representment Receipt Date Reason Code Reason Code First Chargeback Receipt Date Representment Input Date Reason Code Reason Code 2. Endorsement Date: 5. If filing as an Acquirer, complete this section 3. Acquirer Reference Number (Must be 23 characters)/Tracing Data: BIN: ____________________________________________________ BIN: ____________________________________________________ Case submitted by: Issuer Acquirer Cardholder Name: _________________________________________ Amount in dispute (in Transaction Currency): ____________________ Merchant Location (city): ____________________________________ Merchant Category Code: ___________________________________
Exhibit 2J
B-36
C. Supporting DocumentationAll copies must be legible. Check appropriate items identifying documentation attached. 1. ______ Copy of Transaction Receipt 3. ______ Copy of Written Cardholder Complaint 2. ______ Copy of all Dispute Resolution Form (Exhibit 2E) D. Filing Fee: to be collected through fee collection. (Note: Arbitration request date must be within 75 calendar days of the date in A.1, above.) Date Prepared: ___________________________________ Authorized By: _________________________________________ (signature) Prepared By: _____________________________________ Number: ________________________________________ Title: ________________________________________ Telephone Number:Date:Fax Telex Number: ____________________________________________
15 May 2004
**CONFIDENTIAL**
Exhibit 2K
Summary of Compliance Documentation
Summary of Compliance Documentation

INSTRUCTIONS: Please type or print in upper-case letters. A. COMPLIANCE REQUIREMENTS All of the requirements specified in Volume IGeneral Rules, Section 7.10, or Volume IIDispute Resolution Rules, Section 3.4.A must be met for a request to be accepted: 1. Violation of the Visa International Operating Regulations occurred. 2. Member has no Chargeback, Representment, or Arbitration right. 3. Member incurred or will incur a financial loss as a direct result of the violation. 4. Member would not have incurred the financial loss had the violation not occurred. COMPLETE THE FOLLOWING: Indicate the specific sections of the Visa International Operating Regulations violated: _____________ Indicate the reason why the alleged violations are causing your Center to experience a loss: ________ _________________________________________________________________________________ _________________________________________________________________________________ Indicate the reason why your Center would not have experienced a loss if this regulation was not violated: _________________________________________________________________________________ B. COMPLIANCE INFORMATIONCOMPLETE THE FOLLOWING AS APPLICABLE: Requesting Member Name: ____________________________________ Opposing Member Name:______________________________________ Requesting Member Case Number: __________ Case submitted by: Account Number: _____________________________ Amount in Dispute (in Transaction Currency): _______ Merchant Name: ______________________________ Merchant Country: ____________________________ BIN: ________________ BIN: ________________ Issuer Acquirer
Cardholder Name: ____________________ Amount in Dispute (in US $): ____________ Merchant Location (city): _______________ Merchant Category Code: ______________
PLEASE PROVIDE THE FOLLOWING DATES IN MMDDYY FORMAT: VisaNet Processing Date: _______ Retrieval Request Date: _____ Date of Alleged Violation: ______ C. DOCUMENTATION Supply legible copies of all pertinent documentation to support (i) the alleged violation and (ii) your financial loss. You must include a copy of your written good faith attempt and any response. Include all other documentation, such as Cardholder letters, Merchant correspondence, copies of Transaction Receipts, Credit Transaction Receipts, and any logs, forms, or exhibits. Please attach a list of the documentation included and ensure that documentation not in English is translated. D. FILING FEE: to be collected through fee collection. Date Prepared: ________________________ Prepared By: __________________________ Telephone Number: ____________________ Fax Number: __________________________ Authorized By: ________________________________
(signature)
Title: ________________________________________ Date: ________________________________________ Telex Number:_________________________________
15 May 2004
**CONFIDENTIAL**
B-37
Exhibit 2K
Acquirer Reference Number (23 Digits)/Tracing Data: _______________________________________
Exhibit 2L
BASE II Record Requirements
BASE II Record Requirements

This exhibit contains the required data elements that must be included in the BASE II record transmitted to a VisaNet Interchange Center. Data elements required in Custom Payment Service Transactions may be found in the VisaNet Manuals. (See the VisaNet Manuals for a complete description of required fields and information on format and editing.) 1. BASE II Transaction Codes A Member must use one of the following Transaction codes for all Interchange Transactions submitted to a VisaNet Interchange Center: Table 2L-1 Required BASE II Transaction Codes
Transaction Code 05 06 07 10 15 16 17 20 25 26 27 35 36 37 38 40 42, 43 50 51 52 53 Purchase Credit Cash Disbursement/Electronic Cash Withdrawal Fee Collection Chargeback-Purchase Chargeback-Credit Chargeback-Cash Disbursement Funds Disbursement Reversal-Purchase Reversal-Credit Reversal-Cash Disbursement Reversal-Chargeback Reversal-Credit Chargeback Reversal-Cash Disbursement Chargeback VisaNet Copy Request and Fulfillment Service Transaction Fraud Advice Transaction Merchant File Transaction Free Text Message Request for Original Transaction Receipt Request for Transaction Receipt Copy or Substitute Transaction Receipt Transaction Receipt Mailing Confirmation Explanation
Exhibit 2L
B-38
15 May 2004
**CONFIDENTIAL**
Exhibit 2L
BASE II Record Requirements (continued)
2. Transaction Code Qualifier This field must contain one of the following values as appropriate: 01 for an Account Funding Transaction 00 for all other Transactions 3. Account Number and Account Number Extension The Account Number field must contain the Account Number. If the Account Number exceeds 16 digits, the Account Number extension field must be used. If the Account Number consists of fewer than 16 digits, the field must be zero-filled to the right of the Account Number. 4. Acquirer Reference Number This field must contain the 23-digit identification number assigned to the record in the first Presentment, and must be included in the BASE II record for each Transaction processing cycle. The Acquirer Reference Number consists of the following: Position 1: Format code Position 2-7: BIN Position 8-11: Endorsement Date (YDDD) Position 12-22: Film Locator number Position 23: Check digit If multiple Telephone Service Transactions are charged back in a single Chargeback record, the Acquirer Reference Number must be from the Transaction with the earliest Endorsement Date. 5. Transaction Date
a.
Description The Transaction Date is the actual date on which a Transaction occurs. It is classified as the purchase date in BASE II. The Transaction Date must be expressed as a 4-digit code in the format MMDD.
b.
Missing or Illegible Transaction Date This field must be zero-filled if the Transaction Receipt does not have the Transaction Date, or it is illegible.
c.
Transaction Types Visa requires the Transaction Date for the following types of Transactions: Transactions where data was captured at the Point-of-Transaction Visa Electron Card Transactions Unattended Terminal Transactions
15 May 2004
**CONFIDENTIAL**
B-39
Exhibit 2L
Exhibit 2L
6. Transaction Amount
a.
Original Presentments For an original Presentment, this field must contain the total Transaction amount recorded on the Transaction Receipt. For Visa Electron Card Transactions involving Cash-Back, this field must also include the value of the cash.
b.
Chargebacks For a Chargeback, this field must contain either: Actual billed amount in the Billing Currency Partial Transaction amount to remedy the Presentment error
c.
Representments For a Representment, this field must contain one of the following: Same amount in the Transaction Currency as in the original Presentment Partial Transaction amount to remedy the Chargeback Same or corrected amount in the Settlement Currency as received by the Acquirer for the Chargeback
7. Transaction Currency Code If the Transaction Currency is the euro or one of its national currency units, this field must contain the appropriate currency code; otherwise, the field may contain spaces or another valid currency code, as indicated in the VisaNet Manuals. 8. Merchant Name
a.
Description This field must contain the same name as the Merchant or Acquirer name (for Cash Disbursements) appearing or imprinted on the Transaction Receipt. It should be the doing business as (DBA) name of the Merchant or Member or a name more recognizable to Cardholders. It must consist of no more than 25 Roman alphabet characters.
Exhibit 2L
b. c.
Multiple Merchant Outlets Merchants with multiple Merchant Outlets in a city must individually identify the location of a Transaction. This field must also contain one of the following: Store number Street number Other unique identifier The number or unique identifier must follow the Merchant name. Each Regional Board will establish an implementation date for this requirement. No-Show Transactions For No-Show Transactions, this field may also include the words NO SHOW.
B-40
15 May 2004
**CONFIDENTIAL**
Exhibit 2L
d.
Cash Disbursements For Cash Disbursements made by a Cash Disbursement Merchant, this field must also include the word CASH.
e.
Sale of Cheques or Foreign Currency For a Manual Cash Disbursement representing the sale of travelers cheques or Foreign Currency by a Merchant, this field must also include either of the following abbreviations: TRAV FUNDS TRCH-CURR A Merchants sale of travelers cheques or Foreign Currency must be processed as either a Cash Disbursement or a Quasi-Cash Transaction.
f.
ATM Cash Disbursements For ATM Cash Disbursements, this field must contain a Transaction descriptor such as CASH. It also must contain at least one of the following names which appear on the Transaction Receipt: Member name Name of the Members affiliated domestic, regional, or national network The 3-digit servicing carrier code and a 10-digit transmission control number, excluding the check digit A 3-digit carrier number, a 3-digit form number, and a 7-digit serial number, excluding the check digit
g.
Location Descriptor or Code The location descriptor or the location code appearing on a Transaction Receipt created at a Point-of-Transaction Terminal with Data Capture-Only Capability may be included in this field.
h.
Installment Transactions For an Installment Transaction, this field should also include an appropriate installment descriptor (e.g., 1 of 5).
i.
In-Transit Service Transactions For an In-Transit Service Transaction, this field must also contain the word InTransit immediately following the Merchant name.
j.
Merchandise Purchases Aboard an Aircraft If merchandise is purchased aboard an aircraft, this field may contain a description of the merchandise in place of the passengers ticket number.
15 May 2004
**CONFIDENTIAL**
B-41
Exhibit 2L
Exhibit 2L
k.
Single Telephone Service Transactions For a single Telephone Service Transaction, unless prohibited by domestic law, this field must contain the following:

l.
Position 1-6: DBA name of the Merchant or Carrier Position 7: A blank Position 8-10: Duration of the call in minutes Position 11: An M Position 12: A blank Beginning in Position 13: Telephone number called, including area code or country code Example: SPRINT 123M 6505552235
Multiple Telephone Service Transactions For a multiple Telephone Service Transaction charged back in a single Chargeback record, this field must contain the phrase, MULTIPLE TELEPHONE TXS.
m. Embassy, Consulate, and Military Base Transactions
For a Transaction occurring at an embassy, consulate, or military base located outside of the country with jurisdiction over the embassy, consulate, or base and deposited as specified in Volume IGeneral Rules, Section 5.2.I.2, this field must contain both:
BASE EXCHANGE, B EX, EMBASSY, CONSULATE, or a similar description Name of the embassy, consulate, or military base
n.
Airline Ticket Transactions The abbreviated Airline name as specified in Volume IGeneral Rules, Appendix C, Merchant Data Standards, must appear in the first 11 or 12 positions of this field. For Transactions with an Airline Ticket Identifier, this field must contain a blank in position 12 (if applicable) and the Airline Ticket Identifier in the remaining 13 positions. The Airline Ticket Identifier consists of either:
Exhibit 2L
o. p.
The 3-digit servicing carrier code and a 10-digit transmission control number, excluding the
check digit
A 3-digit carrier number, a 3-digit form number, and a 7-digit serial number, excluding the
check digit Recurring Transactions For Recurring Transactions, this field must contain Merchant name and other contact details that enable the Cardholder to contact the Merchant directly. Chargeback or Representment Record The Chargeback or Representment record must include the Merchant name as shown in the original Presentment. 9. Card Acceptor Identification Code Effective 2 October 2004, this field must contain an Acquirer-assigned alphanumeric code that identifies the Card acceptor.1
1. Unless provided by different entities, the Card acceptor identification code must be the same alphanumeric code in both the Authorization and Clearing messages.
B-42
15 May 2004
**CONFIDENTIAL**
Exhibit 2L
10. Merchant City

a.
Description The Merchant City is the city location, in Roman alphabet letters, of the Merchant Outlet or Member location where the Transaction occurred. City names that contain more than 13 characters must be abbreviated. Visa may grant a variance for this requirement upon receipt of a written request.
b.
Non-Fixed Locations If the Merchant is not in a fixed location, this field may contain an appropriate description. Visa reserves the right to disallow the use of any description.
c.
Airline Transactions For Airline Transactions completed by Mail/Phone Order, this field may contain the words TICKET MAILED.
d.
In-Transit Service Transactions For an In-Transit Service Transaction, this field must contain the Merchants customer service telephone number and country.
e.
Single Telephone Service Transactions For single Telephone Service Transactions, this field must contain the name of the city where the telephone is located.
f.
Multiple Telephone Service Transactions For multiple Telephone Service Transactions charged back in a single Chargeback record, this field must contain the city of the Transaction with the earliest Endorsement Date (see Section 5 of this Exhibit).
g.
Recurring Transactions
h.
Chargeback or Representment Record The Chargeback or Representment record must include the Merchant city as shown in the original Presentment.
11. Merchant Country

a.
Definition This field contains the name of the Transaction Country.
b.
Abbreviations The first 2 positions of this field must contain the appropriate standard country abbreviation that appears in the VisaNet Manuals. The third position must contain a space.
c.
In-Transit Service Transactions For an In-Transit Service Transaction, this field must contain the Merchants primary place of business or country of incorporation.
d.
Single Telephone Service Transactions For single Telephone Service Transactions, this field must contain the name of the country where the telephone is located.
15 May 2004
**CONFIDENTIAL**
B-43
Exhibit 2L
For Recurring Transactions, this field must contain Merchant city and other contact details that enable the Cardholder to contact the Merchant directly.
Exhibit 2L
e.
Multiple Telephone Service Transactions For multiple Telephone Service Transactions charged back in a single Chargeback record, this field must contain the country of the Transaction with the earliest Endorsement Date (see Section 4 of this exhibit).
f.
Chargeback or Representment Record The Chargeback or Representment record must include the Merchant country as shown in the original Presentment.
g.
Electronic Commerce Transactions For an Electronic Commerce Transaction, the Merchant country code must be that of the Sponsored Merchant.
12. Merchant Category This field must contain the appropriate 4-digit Merchant Category Code, as specified in Volume IGeneral Rules, Appendix C, Merchant Data Standards. 13. Merchant State or Province
a.
Description This field must contain the name of the state in the U.S.A. Region or province in the Canada Region where the Transaction occurred.
b.
Abbreviations The Member must use the standard state or province abbreviations that appear in the VisaNet Manuals.
c.
Multiple Telephone Service Transactions For multiple Telephone Service Transactions charged back in a single Chargeback record, this field must contain the state or province from the Transaction with the earliest Endorsement Date (see Section 4 of this Exhibit).
Exhibit 2L
B-44
d.
Chargeback or Representment Record The Chargeback or Representment record must include the Merchant state or province as shown in the original Presentment.
e.
Single Telephone Service Transactions For single Telephone Service Transactions, this field must contain the name of the state or province where the telephone is located.
14. Requested Payment Service This one-character field is required in Custom Payment Service Transactions and is used in conjunction with the Reimbursement Attribute to calculate Payment Service Interchange Reimbursement Fees. The Issuer must retain and return this field, when present, in any subsequent Chargeback.
15 May 2004
**CONFIDENTIAL**
Exhibit 2L
15. Usage Code This field must contain the appropriate value listed in Table 2L-2 to specify the Transaction processing cycle. Table 2L-2 Processing Cycle Usage Codes
Usage Code 1 1 Presentment First Chargeback, or subsequent Chargeback following a first Chargeback for reason code 26, 27, 60, or 79, as specified in Volume IGeneral Rules, Section 7.4.E.4, and Volume IIDispute Resolution Rules, Section 1.4.E.4 Representment Second Chargeback Transaction Processing Cycle
2 2
16. Reason Code For an original Presentment, this field must contain 2 zeros. For a Chargeback, this field must contain the unique 2-digit Chargeback reason code. The reason codes are specified in Volume IIDispute Resolution Rules, beginning in Section 1.6. This reason code must appear in any Representment of the same Transaction. The appropriate reason code must be included in any second Chargeback record whether it is for the same or a different reason. 17. Authorization Code This field must contain an alphanumeric code or spaces.
a.
Authorized at a Point-of-Transaction Terminal with Data Capture-Only Capability For Transactions authorized at a Point-of-Transaction Terminal with Data Capture-Only Capability, a Member must transmit the Authorization Code appearing on the Transaction Receipt.
b.
Substitute Authorization Code For authorized Transactions not occurring at a Point-of-Transaction Terminal with Data Capture-Only Capability, this field may contain 4 zeros and a Y to signify an authorized Transaction.
c.
No Authorization Code If no Authorization Code is on the Transaction Receipt, positions 1 to 4 in this field must contain zeros and the last position must be blank.
d.
Terminal Transactions Not Requiring Authorization For Magnetic-Stripe Terminal or Point-of-Transaction Terminal Transactions not requiring Authorization, this field must contain one of the following:
The code 0000N SVCXXX (Positions 4 through 6 represent the Service Code encoded on the Magnetic Stripe.)
15 May 2004
**CONFIDENTIAL**
B-45
Exhibit 2L
Exhibit 2L
18. Reimbursement Attribute This field must contain the appropriate value listed in Table 2L-3.
a. b. c.
Each Chargeback or Representment record must include the reimbursement attribute specified in the original Presentment. For Transactions completed by a Visa Electron Merchant, this field must contain a reimbursement attribute of 0. Regional variances may apply. Table 2L-3 describes the valid reimbursement attributes for International Transactions. Other values used in this field are for Regional use only.
Table 2L-3 Reimbursement Attribute

Value 0 1 2 A B C G H Reimbursement Schedule Standard Interchange Reimbursement Fee Plus ATM Cash Disbursement Visa/Plus ATM Cash Disbursement Custom Payment Service Interchange Reimbursement Fee (Brazil, Germany, Malaysia, U.S.A.) Interregional pre-Custom Payment Service International Airline Transaction Plus ATM Cash DisbursementTier II Visa/Plus ATM Cash DisbursementTier II
19. Chargeback Reference Number This field may contain a unique 6-digit number assigned by the Issuer to identify the source of the Chargeback. If present, the Acquirer must return the same number in any Representment. 20. Documentation Indicator For Chargeback and Representment records, this field must contain one of the following one-digit codes to indicate the status of supporting documentation, as well as the validity of the Acquirer Reference Number, as follows: Table 2L-4 Status of Supporting Documentation/Acquirer Reference Number Validity
Value Space 0 1 2 3 4 Documentation Status No supporting documentation required No supporting documentation provided Supporting documentation to follow Invalid Acquirer Reference Number and no supporting documentation received or required Invalid Acquirer Reference Number and supporting documentation received No supporting documentation received
Exhibit 2L
B-46
Documentation indicators 2 and 3 apply only to Representments.
15 May 2004
**CONFIDENTIAL**
Exhibit 2L
21. Member Message Field This 50-character alpha-numeric field must contain the appropriate message for first Chargebacks, Representments, and second Chargebacks. These messages appear in Volume IIDispute Resolution Rules, Section 1.6, under each reason code. Messages concerning T&E Chargebacks must contain the 2-digit numeric code preceding the message. 22. Special Condition Indicators This 2-position field must contain the appropriate Risk Identification Service indicator (Table 2L-5) in the first position and Merchant Transaction indicator (Table 2L-6) in the second position. Table 2L-5 Risk Identification Service (first position)
Indicator (Blank) 1 2 Description Risk Identification Service indicator not required for this Merchant Zero Floor Limit required, as specified in Volume IGeneral Rules, Section 2.4.F.3 Terminal capable of reading and transmitting the full unaltered contents of the Magnetic Stripe or Chip in the Authorization Request, as specified in Volume IGeneral Rules, Section 2.4.F.3 Zero Floor Limit and terminal capable of reading and transmitting the full unaltered contents of the Magnetic Stripe or Chip, as specified in Volume IGeneral Rules, Section 2.4.F.3
Table 2L-6 Merchant Transaction Indicator (second position)

Indicator (Blank) L D Description None of the specified conditions is present Hotel Hotel qualifying for a special Floor Limit (This indicator is used at the option of each Regional Office. See the appropriate Regional Operating Regulations for further information.) Hotel qualifying for a special Floor Limit (This indicator is used at the option of each Regional Office. See the appropriate Regional Operating Regulations for further information.) Hotel or restaurant qualifying for a special Floor Limit Quasi-Cash/Online Gambling Transaction, as specified in Volume IGeneral Rules, Section 5.5.I
S 8
23. Special Chargeback Indicator This field must contain a P in the Chargeback record when the Issuer charges back an amount that is less than the Transaction amount.
15 May 2004
**CONFIDENTIAL**
B-47
Exhibit 2L
Exhibit 2L
24. Mail/Phone Order, Electronic Commerce, or Recurring Transaction Indicator This field must contain one of the values listed in Table 2L-7 or Table 2L-8 for a Mail/Phone Order, Electronic Commerce, or Recurring Transaction. For a Chargeback or Representment, a Member must return this value if it was present in the original Presentment. Table 2L-7 Mail/Phone Order, Electronic Commerce, or (effective through 1 October 2003) Recurring Transaction Values
Value (blank) 1 2 3 4 5 6 Transaction Type Field not applicable or Acquirer did not specify Single Mail/Phone Order Transaction Effective through 1 October 2003, Recurring Transaction1 Installment Transaction Unknown classification Secure Electronic Commerce Transaction Non-Authenticated Security Transaction at a 3-D Secure-capable Merchant and the Merchant attempted Cardholder authentication using 3-D Secure Non-Authenticated Security Transaction Non-Secure Transaction For optional Regional use only
7 8 9
Table 2L-8 POS Environment Field Values
Exhibit 2L
B-48
Value R
Transaction Type Recurring Transaction1
25. Unattended Acceptance Terminal Indicator This field must contain the appropriate value listed in Table 2L-9 to specify the type of Unattended Acceptance Terminal at the Point-of-Transaction. Table 2L-9 Unattended Acceptance Terminal Indicator
Value Space 1 2 3 Unattended Acceptance Terminal Type Not applicable to this Transaction Terminal that performs Cardholder-Activated Transactions Type A Terminal that performs Cardholder-Activated Transactions Type C Terminal that performs Cardholder-Activated Transactions Type B
26. Prepaid Card Indicator This field must contain a P when the Transaction is for the purchase of a Prepaid Card.
15 May 2004
**CONFIDENTIAL**
Exhibit 2M
Summary of Direct Compliance Documentation
Summary of Direct Compliance Documentation

INSTRUCTIONS: Please type or print in upper-case letters. A. DIRECT COMPLIANCE REQUIREMENTS All of the requirements specified in Volume IGeneral Rules, Section 7.10 or Volume IIDispute Resolution Rules, Section 3.4.A must be met for a request to be accepted. However, neither a pre-Compliance attempt nor proof of financial loss is required. 1. Violation of the Visa International Operating Regulations occurred. 2. Member has no Chargeback, Representment, or Arbitration right. COMPLETE THE FOLLOWING: Indicate the specific section violated: Volume IIDispute Resolution Rules Section 4.2.B.1 or Section 4.2.B.2 B. DIRECT COMPLIANCE INFORMATIONCOMPLETE THE FOLLOWING AS APPLICABLE Requesting Member Name: _____________________________ Opposing Member Name: ______________________________ Requesting Member Case Number: _____________ BIN: _________________________ BIN: _________________________ Issuer Acquirer
Case submitted by:
Request for Copy I.D. (12 Digits)/Tracing Data: ______________________________________________ Acquirer Reference Number (23 Digits):____________________________________________________ Account Number: _____________________________ Amount in Dispute (in Transaction Currency): _______ Merchant Name: ______________________________ Merchant Country: ____________________________ Processing Date: ___________________________ Fulfillment Date: ____________________________ Chargeback Date:___________________________ Chargeback Reason Code: ___________________ Date of Alleged Violation: _____________________ C. DOCUMENTATION Supply legible copies of all pertinent documentation to support the alleged violation. Include all other documentation, such as Cardholder letters, Merchant correspondence, copies of Transaction Receipts, Credit Transaction Receipts, and any logs, forms, or exhibits. Please attach a list of the documentation included and ensure that documentation not in English is translated. D. FILING FEE: To be collected through fee collection. Date Prepared: _____________________________ Prepared By:_______________________________ Telephone Number: _________________________ Fax Number: _______________________________ Authorized By: ____________________________
(signature)
PLEASE PROVIDE THE FOLLOWING DATES IN MMDDYY FORMAT: Copy Request Date: _______________________ Mediation Service Ruling Date: _______________ Representment Receipt Date: ________________ Representment Reason Code: _______________
Title:____________________________________ Date: ___________________________________ Telex Number: ____________________________
15 May 2004
**CONFIDENTIAL**
B-49
Exhibit 2M
Cardholder Name: ________________________ Amount in Dispute (in US $): ________________ Merchant Location (city): ___________________ Merchant Category Code: __________________
Exhibit 2N
Pre-Arbitration Attempt
Date (mm/dd/yy): ______________________________ To: _________________________________________ From: _______________________________________ Member Case ID/Number (optional): _______________ BIN: ________________________________________ BIN: ________________________________________ Transaction ID: ________________________________
We are submitting this case to you in an attempt to resolve this matter before making our submission to the VISA International Arbitration Committee. New information or documentation is being provided: Account Number: Acquirer Reference Number (23 or 24 characters): Merchant Name: Number of Transactions: Disputed Amount (US Dollars): $ Transaction Date (mm/dd/yy): 1st Chargeback Date (mm/dd/yy): Representment Date (mm/dd/yy): Explanation: Merchant Country Location: Merchant Category Code (MCC): Transaction Currency Amount: Transaction CPD: Reason Code: Reason Code: YES, see Explanation section. Cardholder Name (Optional): NO
If we have not received your response by our filing date of (mm/dd/yy)______________________, we will file this case directly with the VISA International Arbitration Committee. Please indicate your decision below and reply to this Pre-Arbitration attempt. If you have any questions, feel free to contact us directly. Prepared by (Requester): _____________________________ Fax Number: _______________________________________ Telephone Number: _________________________________ E-Mail (Optional): ___________________________________
Exhibit 2N
B-50
=================================================================================================
RESPONSE
We accept this case. We have credited you via Miscellaneous Funds Disbursement on (mm/dd/yy): ____________________ We decline this case. Explanation of decline:
Response Prepared by (Requester): ____________________ Telephone Number: _________________________________ E-Mail (Optional): ___________________________________
Date (mm/dd/yy): ___________________________________ Fax Number: ______________________________________
15 May 2004
**CONFIDENTIAL**
Exhibit 2O
Pre-Compliance Attempt
Date (mm/dd/yy): ______________________________ To: _________________________________________ From: _______________________________________ Member Case ID/Number (Optional): _______________ BIN: ________________________________________ BIN: ________________________________________ Transaction ID: ________________________________
We are submitting this case to you in an attempt to resolve this matter before making our submission to the VISA International Compliance Committee. Acquirer Reference Number (23 or 24 characters): Cardholder Name (Optional) Account Number: Merchant Name: Disputed Amount in US Dollars: $ Violated Section(s): Merchant Category Code (MCC): Merchant Country Location: Transaction Currency Amount: Number of Transactions: Violation Date (mm/dd/yy): Date of Discovery (mm/dd/yy):
VIOR Volume:
I or
II
Transaction Date (mm/dd/yy): Explanation of financial loss:
If we have not received your response by our filing date of (mm/dd/yy)______________________, we will file this case directly with the VISA International Compliance Committee. Please indicate your decision below and reply to this Pre-Compliance attempt. If you have any questions, feel free to contact us directly. Prepared by (Requester): _____________________________ Fax Number: _______________________________________ Telephone Number: _________________________________ E-Mail (Optional): __________________________________
=================================================================================================
RESPONSE
We accept this case. We have credited you via Miscellaneous Funds Disbursement on (mm/dd/yy): ____________________ We decline this case. Explanation of decline:
Response Prepared by (Opposer): ______________________ Telephone Number: _________________________________ E-Mail (Optional): __________________________________
Date (mm/dd/yy): _____________________________ Fax Number: _________________________________
15 May 2004
**CONFIDENTIAL**
B-51
Exhibit 2O
Exhibit 3A
Required Message Content for VisaNet Financial Transactions
Required Message Content for VisaNet Financial Transactions

Message Content for Financial Transactions Using Single Message System Formats
Members must be able to provide or recognize the following information when submitting or receiving financial messages through the Single Message System. The message format and content must comply with the specifications in the VisaNet Manuals.
Message Type Indicator
The 4-digit code used to identify a financial message. The values are: Message Type Indicator 0200 Description Original Financial Transaction Merchandise Credit Account Transfer Balance Inquiry 0220 Representment Adjustment/Good Faith Collection Acquirer Fee Collection/Funds Disbursement 0420 0422 Reversal Chargeback Issuer Fee Collection/Funds Disbursement
Account Number Field 2 Processing Code Field 3
Account Number of up to 19 digits.
Exhibit 3A
B-52
A 6-digit code used to identify the Transaction type (positions 1 and 2) and, if applicable, the type of account affected (positions 3-6). Positions 1 and 2: Value 00 01 02 03 10 11 19 20 22 29 Description Purchase Transaction Cash Disbursement AdjustmentDebit Check Guarantee Transaction Account Funding TransactionDebit Quasi-Cash /Online Gambling Transaction Fee CollectionDebit Return (of goods)Credit AdjustmentCredit Funds DisbursementCredit
15 May 2004
**CONFIDENTIAL**
Exhibit 3A
Required Message Content for VisaNet Financial Transactions (continued)

Value 30 40 Positions 3 and 4: Value 00 10 20 30 40 Positions 5 and 6: Value 00 10 20 30 40 Description (not applicable) Savings Account Checking Account Credit Card Account Universal Account (Customer Identification Number) Description Account not specified Savings Account Checking Account Credit Card Account Universal Account (Customer Identification Number) Description Balance Inquiry Cardholder Account Transfer
Processing Code (continued)
Example:
$ 73.49 = 000000007349 4,962.50 = 000000496250
Settlement Amount Field 5
The Transaction amount in the Settlement Currency.
Cardholder Billing Amount The Transaction amount in the Cardholder billing currency. Field 6 Transmission Date and Time Field 7 Systems Trace Audit Number Field 11 Transaction Time Field 12 Transaction Date Field 13 The date and time in GMT. It must be expressed in MMDDhhmmss format with a leading zero for any month, day, or time that is represented by one digit. Example: October 9 at 9:38.06 AM = 1009093806 A 6-digit number that uniquely identifies a Transaction and all the messages it includes according to individual program rules.
The local time of the Transaction. It must be expressed in the format hhmmss, with a leading zero for any time that is represented by one digit. The month and day when a Transaction occurs at the Card acceptor location. It must be expressed in MMDD format with a leading zero for any month or day that is represented by one digit.
15 May 2004
**CONFIDENTIAL**
B-53
Exhibit 3A
Transaction Amount Field 4
The amount of the Transaction. It must be expressed as a 12-digit field with the amount right-justified and without a decimal.
Exhibit 3A

The date when the Transaction is settled.
Settlement Date Field 15 Merchant Type Field 18
A 4-digit code identifying the type of business conducted by the Merchant (i.e., the Merchant Category Code). See Volume IGeneral Rules, Appendix C, Merchant Data Standards, for a complete listing. A 3-digit numeric code identifying the country of the acquiring institution.
Acquiring Institution Country Code Field 19 POS Entry Mode Code Field 22
A 4-digit code indicating the type of Point-of-Transaction Terminal used (positions 1 and 2) and the capability of the terminal, if one was used, to capture PINs (position 3). This field is used only when a Point-of-Transaction Terminal is present at the Merchant Outlet. The third position does not indicate that a PIN was entered or that a PIN is included in the message. Positions 1 and 2: Value 00 01 02 05 90 95 Position 3: Value 0 1 2 8 9 Position 4: Position 0 Unused Description Unknown Terminal can accept and capture PINs Terminal cannot accept or capture PINs PIN pad inoperative Reserved for future use Description Unknown Manual/key entry Magnetic Stripe read Chip Card read Magnetic Stripe read, entire contents of track 1 or track 2 transmitted Chip Card read; chip data are unreliable Description
Exhibit 3A
B-54
15 May 2004
**CONFIDENTIAL**
Exhibit 3A

Exhibit 3A (Continued)
POS Condition Code Field 25
A 2-digit code used to identify conditions at the Point-of-Transaction. The values for the POS condition code are: Value 00 01 02 03 05 08 10 59 Description Normal Transaction of this type Cardholder not present Unattended Acceptance Terminal Merchant suspicious of Transaction or Card Cardholder present; Card not present Mail/Phone Order Transaction (including Recurring Transactions) Cardholder identity verified Electronic Commerce Transaction conducted over an open network
Acquiring Institution Identification Code Field 32 Retrieval Reference Number Field 37 Response Code Field 39
A code that identifies the acquiring institution.
A number that is used with other data elements to identify and track all messages relating to a specific Transaction. It should be expressed in the format YDDDnnnnnnnn. This field must not contain all zeros.
Value 00 01 Approval
Description
Referral; call Issuer This response is invalid for ATM Transactions.
02
Referral; special condition This response is invalid for ATM Transactions.
03 04 05 06
Invalid Merchant Pick up Card Authorization declined Error
15 May 2004
**CONFIDENTIAL**
B-55
Exhibit 3A
A 2-digit code that defines the response to a request or the message disposition.
Exhibit 3A
Response Code (continued) 07
Value
Description Pick up Card; special condition (Response indicates fraudulent use other than lost or stolen Card. Refer to Response codes 41 and 43.)
11 12 13 14 15 19 39 41 43 51 52 53 54 55 57 61 62 65 75 81 82 84 86 91 92
Approval; VIP (Very Important Person) Invalid Transaction Invalid amount Invalid Account Number No such Issuer Re-enter request No credit account Pick up Card; lost Card (Response indicates fraudulent use.) Pick up Card; stolen Card (Response indicates fraudulent use.) Not sufficient funds No checking account No savings account Expired Card Incorrect PIN Transaction not permitted to Cardholder Exceeds approval amount limit (activity amount limit exceeded) Restricted Card Withdrawal frequency limit exceeded (activity count limit exceeded) Allowable number of PIN attempts exceeded Cryptographic error Incorrect Card Verification Value Time limit for preauthorization exceeded Unable to verify PIN Service unavailable Routing not successful
Exhibit 3A
B-56
15 May 2004
**CONFIDENTIAL**
Exhibit 3A
Response Code (continued) 93 96 Y1 Y3
Value
Description Transaction cannot be completed; violation of law System malfunction Offline Approved Unable to go online (offline approved)
A complete list of response codes may be found in the VisaNet Manuals. Card Acceptor Terminal Identification Field 41 Card Acceptor Identification Code Field 42 Card Acceptor Name and Location Field 43 A code that identifies a terminal or an ATM at the Card acceptor location.
An alphanumeric code assigned by the Acquirer to identify a Merchant. Effective 2 October 2004, this field must contain the Card acceptor identification code.1
The name and location (city name and country code) of the Card acceptor (e.g., Merchant, ATM, Branch).
Cardholder Authentication A code that identifies the outcome of Cardholder Authentication Verification Value Verification Value Results validation for 3-D Secure Transactions. Code Field 44.13 Transaction Currency Code Field 49 A 3-digit code that identifies the Transaction Currency. The code must always reflect the currency in the Transaction Amount field (field 4). Currency codes may be found in the VisaNet Manuals.
Settlement Currency Code A 3-digit numeric code that identifies the Settlement Currency. Field 50 Cardholder Billing Currency Code Field 51 Network Identification Code Field 63.1 Message Reason Code Field 63.3 A 3-digit numeric code that identifies the currency used by the Issuer to bill the Cardholders account.
A code that specifies the network to be used for the transmission of the message, which determines the program rules that apply to the Transaction.
A code that explains the reason for sending an Acquirer-generated advice, Reversal, Adjustment, Chargeback, Chargeback reversal, Representment, Fee Collection, or funds disbursement.
15 May 2004
**CONFIDENTIAL**
B-57
Exhibit 3A
Exhibit 3A

Positions 9 and 10 are the Electronic Commerce Transaction Indicators. The values are:
Mail/Telephone or Electronic Commerce Indicator Field 63.4
Value 00 05 06 Not applicable
Description
Secure Electronic Commerce Transaction Non-Authenticated Security Transaction at a 3-D Secure-capable Merchant and the Merchant attempted Cardholder authentication using 3-D Secure Non-Authenticated Security Transaction Non-Secure Transaction For optional Regional use only
07 08 09 Reimbursement Attribute Field 63.11 Original Data Elements Field 90 Visa Private-Use Field, VSEC Subfields Field 126
A code that identifies the applicable Interchange Reimbursement Fee for a Transaction.
Information used to link the current message back to prior messages relating to the same Transaction. A set of subfields that provide Cardholder and Merchant certificate serial numbers, unique Transaction identifiers, and a secure Cardholder authentication field. Value 126.6 Description Cardholder Certificate serial number Merchant Certificate serial number Transaction ID (XID) Cardholder Authentication Verification Value (CAVV)
Exhibit 3A
B-58
15 May 2004
126.7 126.8 126.9
**CONFIDENTIAL**
Exhibit 3B
Required Message Content for VisaNet Authorization Requests
Required Message Content for VisaNet Authorization Requests

Required Data for Authorization Requests and Responses for Authorizing Members using the VisaNet Authorization Message Formats
When requesting an Authorization or receiving an Authorization Response from an Issuer, an Acquirer must provide and recognize the following information. The message format and content must comply with the specifications in the VisaNet Manuals. For information concerning Single Message System message elements, see Required Message Content for VisaNet Financial Transactions (Exhibit 3A).
Message Type Indicator
The 4-digit code used to identify the message. The values are: Message Type Indicator 0100 0101 0102 0110 0400 0401 Description Authorization Request Authorization Request repeat ATM Transaction confirmation Response Reversal request Reversal repeat
Account Number Field 2 Processing Code Field 3
Account Number of up to 19 digits
A 6-digit code used to identify the Transaction type (positions 1 and 2) and, if applicable, the type of account affected (positions 3 and 4) Positions 1 and 2: Value 00 01 11 30 40 Positions 3 and 4: Value 00 10 20 30 40 Description Account not specified Savings Account Checking Account Credit Card Account Universal Account (Customer Identification Number) Description Purchase Transaction Cash Disbursement Quasi-Cash/Online Gambling Transaction Balance Inquiry Cardholder Account Transfer
15 May 2004
**CONFIDENTIAL**
B-59
Exhibit 3B
Exhibit 3B
Required Message Content for VisaNet Authorization Requests (continued)

Positions 5 and 6: Value 00 10 20 30 40 Not applicable Savings Account Checking Account Credit Card Account Universal Account (Customer Identification Number) Description
Processing Code (continued)
Transaction Amount Field 4
The amount of the Transaction. It must be expressed as a 12-digit field with the amount right-justified and without a decimal. Examples: $73.49 = 000000007349 4,962.50 = 000000496250
Transmission Date and Time Field 7 Expiration Date Field 14
The date and time in GMT. It must be expressed in MMDDhhmmss format with a leading zero for any month, day, or time that is represented by one digit. Example: October 9 at 9:38.06 AM = 1009093806 The 4 digits identifying the year and month that the Card expires. It must be expressed in the format YYMM with a leading zero for any month or year that is represented by one digit. Examples: April 1994 = 9404 June 2000 = 0006
The expiration date field must be excluded for: Transactions where the true expiration date is unknown All Transactions except Mail/Phone Order Transactions, Recurring Transactions, and PIN-related Transactions, when the Transaction Receipt does not contain either a: - Card Imprint - Signature Mail/Phone Order Transactions and Recurring Transactions, if the expiration date is unavailable. (The Merchant must attempt to obtain the expiration date.) All Transactions initiated at a Point-of-Transaction Terminal with an unexpired Card, if the terminal cannot capture the expiration date The expiration date field must be excluded for the previous conditions. This will result in an Authorization declined (05) Response. For Mail/Phone Order Transactions and Recurring Transactions, the Issuer may allow Stand-In Processing to authorize Transactions when no expiration date is available or specify a Decline Response for this condition.
Exhibit 3B
B-60
15 May 2004
**CONFIDENTIAL**
Exhibit 3B

A 4-digit code identifying the type of business conducted by the Merchant. Required field for all requests. See Volume IGeneral Rules, Appendix C, Merchant Data Standards, for a complete listing. A 3-digit code identifying the country of the acquiring institution.
Merchant Category Code (MCC) Field 18 Acquiring Institution Country Code Field 19 POS Entry Mode Code Field 22
A 4-digit code indicating the type of Point-of-Transaction Terminal used to enter the Account Number and Card expiration date into the V.I.P. System (positions 1 and 2) and the capability of the terminal, if one was used, to capture PINs (position 3). This field is used only when a Point-of-Transaction Terminal is present at the Merchant Outlet. The third position does not indicate that a PIN was entered or that a PIN is included in the message. Positions 1 and 2: Value 00 01 02 05 90 95 Position 3: Value 0 1 2 8 9 Value 4: Position 0 U nused Description Unknown Terminal can accept and capture PINs Terminal cannot accept or capture PINs PIN pad inoperative Reserved for future use Description Unknown Manual/key entry Magnetic Stripe read Chip Card read Magnetic Stripe read, and contents of entire track 1 or track 2 transmitted Chip Card read; chip data are unreliable Description
15 May 2004
**CONFIDENTIAL**
B-61
Exhibit 3B
Exhibit 3B

A 2-digit code used to identify conditions at the Point-of-Transaction. The values for the POS condition code are: Value 00 01 02 03 05 08 10 59 Description Normal Transaction of this type Cardholder not present Unattended Acceptance Terminal Merchant suspicious of Transaction or Card Cardholder present; Card not present Mail/Phone Order Transaction (including Recurring Transactions) Cardholder identity verified Electronic Commerce Transaction conducted over an open network
POS Condition Code Field 25
Acquiring Institution Identification Code Field 32 Retrieval Reference Number Field 37
A code that identifies the acquiring institution.
A number, usually assigned by the Acquirer, that is used with other data elements to identify and track Authorization messages relating to a Transaction. It must be expressed in the format YDDDnnnnnnnn. A new retrieval reference number must be assigned for each new Authorization Request and must not contain all zeros. A code assigned by the Issuer or its Authorizing Processor if the Authorization Request is approved. (If a Transaction is authorized through the V.I.P. System, the first 5 digits of the Authorization code or 0000Y must appear in the VisaNet record. See Volume IGeneral Rules, Section 6.3.A.) A 2-digit field indicating the Response to the Authorization Request. The values for the Response code are: Value 00 01 Approval Referral; call Issuer for instructions (Use in or out toll-free line if available or call collect. The Issuer must maintain a record of the final Response.) Response code 01 is invalid for ATM Transactions. For ATM Cash Disbursements and Cardholder-Activated Transactions, an Authorizing Processor may convert an 01 Response to an 05 Response. Description
Authorization Code Field 38
Exhibit 3B
B-62
Response Code Field 39
15 May 2004
**CONFIDENTIAL**
Exhibit 3B
Response Code (continued) 02 03 04 05 06 07
Value
Description Referral; special condition (See Response code 01.) Invalid Merchant/service provider Pick up Card Authorization declined Error Pick up Card; special condition (Response indicates fraudulent use other than lost or stolen Card. Refer to Response codes 41 and 43.) VIP (Very Important Person) approval Invalid Transaction Invalid amount Invalid Account Number No such Issuer Re-enter request Pick up Card; lost Card (Response indicates fraudulent use.) Pick up Card; stolen Card (Response indicates fraudulent use.)
11 12 13 14 15 19 41 43 51 52 53 54 55 57 61 62 65 75 77
No checking account No savings account Authorization declined; Expired Card Incorrect PIN Transaction not permitted to Cardholder Withdrawal amount limit or activity amount limit exceeded Restricted Card Activity count limit exceeded Allowable number of PIN attempts exceeded Data contained in a repeat request or Reversal message differs from original request Cryptographic Error
81
15 May 2004
**CONFIDENTIAL**
B-63
Exhibit 3B
Not sufficient funds
Exhibit 3B
Response Code (continued) 82 83 91 93 96
Value
Description Incorrect Card Verification Value Unable to verify PIN Service unavailable now Transaction cannot be completed; violation of law System malfunction
A complete list of response codes may be found in the VisaNet Manuals. Card Acceptor Identification Code Field 42 Card Acceptor Name and Location Field 43 Transaction Currency Code Field 49 Cardholder Billing Currency Field 51 Additional POS Information Field 60 An alphanumeric code assigned by the Acquirer to identify a Merchant. Effective 2 October 2004, this field must contain the Card acceptor identification code.1 The name and location (city name and country code) of the Card acceptor (e.g. Merchant, ATM, Branch). A 3-digit code that identifies the Transaction Currency. The code in this field must always reflect the currency in the Transaction Amount field (Field 4). Valid currency codes may be found in the VisaNet Manuals. A 3-digit code that identifies the currency used by the Issuer to bill the Cardholders account. Valid codes may be found in the VisaNet Manuals.
A field that provides additional information about conditions at the Point-of-Transaction.
Exhibit 3B
B-64
Position 1 is the terminal type. Values are: Value 0 1 2 3 Unspecified Limited-Amount Terminal Unattended Acceptance Terminal (ATM) Unattended Acceptance Terminal (Automated Dispensing Machine or Self-Service Terminal) Electronic cash register Telephone device Description
4 7
15 May 2004
**CONFIDENTIAL**
Exhibit 3B

Position 2 is the terminal entry capability. The values are: Value 0 1 2 5 9 Unknown Terminal not used Magnetic-Stripe-read capability Chip read capability Terminal does not read Card data Description
Field 60 (continued)
Positions 9 and 10 are the Electronic Commerce Transaction Indicators. The values are: Value 00 05 06 Not applicable Secure Electronic Commerce Transaction Non-Authenticated Security Transaction at a 3-D Secure-capable Merchant and the Merchant attempted Cardholder authentication using 3-D Secure Non-Authenticated Security Transaction Non-Secure Transaction For optional Regional use only Description
07 08 09 Visa Private-Use Field, VSEC Subfields Field 126
Value 126.6 126.7 126.8 126.9 126.13

Description Cardholder Certificate serial number Merchant Certificate serial number Transaction ID (XID) Cardholder Authentication Verification Value (CAVV)
Recurring Payment Indicator1
15 May 2004
**CONFIDENTIAL**
B-65
Exhibit 3B
A set of subfields that provide Cardholder and Merchant certificate serial numbers, unique Transaction identifiers, and a secure Cardholder authentication field.
Exhibit 3C
Certification of Special Authorization Representment Amount

Instructions: This form must be completed for each Representment to a Chargeback initiated through 3 October 2003, as specified in Volume IIDispute Resolution Rules, Chargeback Reason Code 20, No AuthorizationT&E Transaction, and Chargeback Reason Code 29, Declined AuthorizationT&E Transaction. A copy of the Merchants Guest Folio and/or Transaction Receipt or Substitute Transaction Receipt, as appropriate for the Cardholder, must also be attached to this form. Both must accompany the Chargeback/Representment Documentation Transmittal (Exhibit 2E).
To: BIN _______________________ From: BIN _________________ Estimated Input Date:_________________________
Account Number: ____________________________________ Acquirer Reference Number: ___________________________
Cardholder Name: ___________________________________ Representment Amount:_______________________________
Transaction Information Hotel Merchant

Check-in Date: Check-out Date: Room Rate: Intended Length of Stay: Estimated Transaction Amount: Transaction Amount: Note: Rental Date: Return Date: Rental Rate: Intended Length of Rental: Estimated Transaction Amount: Transaction Amount:
Car Rental Merchant
The Merchants Guest Folio and/or Transaction Receipt, or Substitute Transaction Receipt as appropriate, must substantiate this information.
Exhibit 3C
B-66
Authorizations Obtained Date Amount Issuers Authorization Code Date Amount Issuers Authorization Code
Calculation of the Representment Amount Below-Floor Limit Transactions

Applicable Floor Limit: Transaction Amount: Representment Amount:
Above-Floor Limit Transactions

Sum of Amounts Authorized: 15% of the Sum of Amounts Authorized: Totals Allowed: Transaction Amount: Representment Amount:
Note: The Representment amount must not exceed the Transaction amount.
15 May 2004
**CONFIDENTIAL**
Exhibit 3C

Instructions: This form must be completed for each Representment to a Chargeback initiated on or after 4 October 2003, as specified in Volume IIDispute Resolution Rules, Chargeback Reason Code 20, No AuthorizationT&E Transaction, and Chargeback Reason Code 29, Declined AuthorizationT&E Transaction. A copy of the Merchants Guest Folio and/or Transaction Receipt or Substitute Transaction Receipt, as appropriate for the Cardholder, must also be attached to this form. Both must accompany the Dispute Resolution Form (Exhibit 2E).
To: BIN _______________________ From: BIN _________________ Estimated Input Date:_________________________
Account Number: ____________________________________ Acquirer Reference Number: ___________________________
Cardholder Name: ___________________________________ Representment Amount:_______________________________
Transaction Information Hotel Merchant

Check-in Date: Check-out Date: Room Rate: Intended Length of Stay: Estimated Transaction Amount: Transaction Amount: Note: Rental Date: Return Date: Rental Rate: Intended Length of Rental: Estimated Transaction Amount: Transaction Amount:
Car Rental Merchant
The Merchants Guest Folio and/or Transaction Receipt, or Substitute Transaction Receipt as appropriate, must substantiate this information.
Authorizations Obtained Date Amount Issuers Authorization Code Date Amount Issuers Authorization Code
Calculation of the Representment Amount Below-Floor Limit Transactions

Applicable Floor Limit: Transaction Amount: Representment Amount:
Above-Floor Limit Transactions

Sum of Amounts Authorized: 15% of the Sum of Amounts Authorized: Totals Allowed: Transaction Amount: Representment Amount:
Note: The Representment amount must not exceed the Transaction amount.
15 May 2004
**CONFIDENTIAL**
B-67
Exhibit 3C
Exhibit 3D
Certification of Authorization
Instructions: This form must be completed for each Representment to a Chargeback initiated through 3 October 2003, as specified in Volume IIDispute Resolution Rules, Chargeback Reason Code 72, Transaction Exceeds Floor Limit, and must accompany the Chargeback/Representment Documentation Transmittal (Exhibit 2E). This form is not necessary if a Certification of Special Authorization Representment Amount (Exhibit 3C) is required.
To: BIN _______________________ From: BIN __________________ Estimated Input Date: ________________________
Account Number: _____________________________________ Acquirer Reference Number: ____________________________ Chargeback Receipt Date:______________________________
Cardholder Name: ___________________________________ Representment Amount: ______________________________
AUTHORIZATION DETAILS
Date: ___________________ Amount (US $): ______________________ Amount (Local Currency): __________________
Issuers Authorization Code: _________________________________________ Method of Authorization: (Check one)
Manual Authorizer V.I.P. Emergency Procedures (See Volume IGeneral Rules, Section 4.5.E)
Auto-Telex User
V.I.P. System User
Issuers Authorizing Member Contacted? Yes (As specified in Volume IGeneral Rules, Section 4.5.C or Section 6.3.A)
No
Exhibit 3D
B-68
Note: For V.I.P. System Users or Issuers Authorizing Processors that were contacted by telex, attach a legible copy of the Authorization log or telex reflecting the Authorization Code.
Comments:
Prepared By: __________________________________________
15 May 2004
**CONFIDENTIAL**
Exhibit 3D
Instructions: This form must be completed for each Representment to a Chargeback initiated on or after 4 October 2003, as specified in Volume IIDispute Resolution Rules, Chargeback Reason Code 72, Transaction Exceeds Floor Limit, and must accompany the Dispute Resolution Form (Exhibit 2E). This form is not necessary if a Certification of Special Authorization Representment Amount (Exhibit 3C) is required.
To: BIN _______________________ From: BIN __________________ Estimated Input Date: ________________________
Account Number: _____________________________________ Acquirer Reference Number: ____________________________ Chargeback Receipt Date:______________________________
Cardholder Name: ___________________________________ Representment Amount: ______________________________
AUTHORIZATION DETAILS
Date: ___________________ Amount (US $): ______________________ Amount (Local Currency): __________________
Issuers Authorization Code: _________________________________________ Method of Authorization: (Check one)
Manual Authorizer V.I.P. Emergency Procedures (See Volume IGeneral Rules, Section 4.5.E)
Auto-Telex User
V.I.P. System User
Issuers Authorizing Member Contacted? Yes (As specified in Volume IGeneral Rules, Section 4.5.C or Section 6.3.A)
No
Note: For V.I.P. System Users or Issuers Authorizing Processors that were contacted by telex, attach a legible copy of the Authorization log or telex reflecting the Authorization Code.
Comments:
Prepared By: __________________________________________
15 May 2004
**CONFIDENTIAL**
B-69
Exhibit 3D
Exhibit 4A
Instructions for BIN License Agreement
Instructions for BIN License Agreement

Members using the Visa system may be assigned a unique 6-digit Bank Identification Number (BIN) as required for Interchange purposes. The BIN format is 4XXXXX. The following explanation will assist you in determining your need for a unique BIN and in completing the BIN License Agreement. If you have any questions about completing this form, please contact your Regional Visa Office. Please use only one form per BIN, or per product or program.
1. Type of Request
A Bank Identification Number (BIN) is a unique number assigned by Visa to Authorizing Members, Clearing Members, Acquirers, and Issuers. Check the appropriate request box. Please use only one form per BIN, or per product or program. Establish New BIN Modify Existing BIN The institution requires a unique BIN for a new product/program. The institution will use an existing BIN to convert to a new product or program. Please state what product or program the institution is converting to and from (e.g., credit to debit, Classic to Gold). The institution will use a BIN that is already licensed to a different institution. A BIN, or an account range of a BIN, will be used by the institution to issue Cards or acquire Merchant Transactions. With the prior approval of Visa, the institution will use a BIN that is already licensed to a different institution for a multinational Commercial Card program. A BIN, or an account range of a BIN, will be used by the institution to issue multinational Commercial Cards.
Establish Shared Relationship Establish Cross-Border Issuance Relationship
2. Applicant Data
Business ID Legal Name The unique 8-digit identifier assigned by Visa to all Members at the corporation or charter level. The legal name of the institution in which you are incorporated or chartered. It must be identical to the name in Visa membership records. If your organization is known locally or nationally by another name, please do not list that name. The legal location of the institution where the institution is incorporated or chartered. Complete if the BIN notification letter should be mailed to an address other than the legal address.
Exhibit 4A
B-70
Legal Address Mailing Address
3. Modify Existing BIN

BIN Effective Date Existing Attributes Indicate BIN to be modified. Enter the date the change will be effective. Check all attributes that currently apply to the BIN.
4. Establish Shared Relationship

BIN Licensee Business ID Issuing Account Range Indicate BIN to be shared. Indicate Business ID of licensee of the BIN to be shared. For BIN sharing, these digits constitute the 7th through the 10th positions of the Card Account Number. They identify another institution that is financially responsible for the Transactions. In this situation, the 6-digit BIN alone does not identify the Issuer that is the creditor of the Cardholders account. Merchant signing or Cash Disbursement resulting in the direct or indirect entry of the Transaction Receipt into Interchange.
Acquiring
15 May 2004
**CONFIDENTIAL**
Exhibit 4A
Instructions for BIN License Agreement (continued)
5. Centralized Card Issuance of Visa Corporate Cards to Multinational Companies

BIN Licensee Business ID Issuing Account Range Indicate BIN to be shared. Indicate Business ID of licensee of the BIN to be shared. For BIN sharing, these digits constitute the 7th through the 10th positions of the Card Account Number. They identify another institution that is financially responsible for the Transactions. In this situation, the 6-digit BIN alone does not identify the Issuer that is the creditor of the Cardholders account. Country in which program is to be issued. Currency in which an Issuer bills a Cardholder for Transactions.
Country Billing Currency
6. BIN Usage
Check all appropriate activities (Issuing, Acquiring, or other) that will occur on the BIN. Issuing Program (Access Type) Direct contractual relationships with Cardholders for the issuance of Cards. CreditA Card that only accesses a line of credit DebitA Card that accesses a deposit account Deferred DebitTransactions are accumulated on a deferred basis, then a statement is issued and paid in full Direct (Immediate) DebitTransactions are debited immediately (within a maximum of 2 working days) upon receipt of the Transaction by the Issuer A Card that bears a Visa-Owned Mark and enables a Visa Cardholder to obtain goods, services, or cash from a Visa Merchant or Acquirer. Authorization-preferred VisaAn embossed Card bearing the Visa Flag Symbol that has an Online Authorization Service Code on the Magnetic Stripe. Unembossed VisaAn unembossed Card bearing the Visa Flag Symbol that has an Online Authorization Service Code on the Magnetic Stripe.
Visa Product Visa Flag Product Option
Issuance Payment Attributes Affinity
Where Card usage is valid. If a BIN is used for both unsecured and secured accounts, check the attribute that describes the majority of the accounts issued. A Card bearing any of the Visa Marks issued by a Member that displays the Trade Name or Mark of an entity not eligible for membership in the Association (non-Member), in addition to the corporate name of the Member and the product or program name (e.g., Classic, Gold, Business) A Card bearing any of the Visa Marks issued by a Member that, in addition to the corporate name of the Member and the program name (e.g., Gold, Classic), displays the Trade Name and/or Trademark of an entity not eligible for membership in the Association (non-Member), usually adding value for profit. The total length of the Account Number that appears on the Card. The Visa Card Account Number structure consists of the 6-digit BIN, a Cardholder Account Number, and a single check digit. The Account Number is used to route Interchange Authorizations and effect Interchange and Settlement between Members, as well as to identify the Issuer. The BIN structure conforms to standards established by the International Organization for Standardization. A 6-digit BIN is used to issue a 16-digit Account Number format. The 16-digit format provides 9 positions. The embossing format for a 16-digit structure is: 4XXX XXAA AAAA AAAC
Co-Brand
Card Account Length
15 May 2004
**CONFIDENTIAL**
B-71
Exhibit 4A
Acceptance Marks
A Card may bear multiple Visa-Owned Marks, as specified in Chapter 10, Card and Marks Requirements, the Visa International Card and Marks Specifications, or Volume IVInterlink Program Operating Regulations.
Exhibit 4A
Instructions for BIN License Agreement (continued)
Acquiring Cash Disbursement Processing Other Usage Weighted BIN
A Merchant signing or Cash Disbursement resulting in the direct or indirect entry of the Transaction Receipt into Interchange. Currency, including travelers cheques, paid out to a Cardholder using a Card. The act of performing Authorization, Clearing, or Settlement services for Merchants and Members. If the BIN will be used for a product, program, service, or function not indicated above, describe the usage in the space provided. A special check digit routine, in addition to the normal MOD-10 check, to validate Card numbers for reasons related to security, data processing, and Authorization.
Declarations
Signature Must have the original signature of an officer of the institution requesting the BIN. By signing this form, the institution accepts full responsibility and liability for all Transactions through the BIN. If an institution submitting the form is a Member of a group, the Group Member must sign the request form as consent. If the BIN is to be shared or used for cross-border issuance of Commercial Cards, the BIN Licensee must sign the request form as confirmation that the request is authorized by the institution to which the BIN is licensed.
Group Member Signature Cross Border/Shared BIN Licensee Signature
Please use one form per BIN, per product or program and complete all areas of the form. The form must be signed by an officer of the applicant organization If the form submitted is incomplete or requests more than one product or program, BIN assignment will be delayed Please return the completed original form to your Visa Regional Office Please submit a Visa Interchange Directory Update Form (Exhibit 4F) with any BIN change request
Exhibit 4A
B-72
15 May 2004
**CONFIDENTIAL**
Exhibit 4A
BIN License Agreement
BIN License Agreement

Please type or print this form in black ink. One BIN per Product per form 1. TYPE OF REQUEST
Establish new BIN
Modify Existing BIN
Establish Shared Relationship
Centralized Card Issuance of Visa Corporate Cards to Multinational Companies
2. Applicant Data
Business ID: __ __ __ __ __ __ __ __
(If institution is a Member of a group, written approval of Group Member is required.)
Legal Name: _____________________________________________________________________ Legal Address: ____________________________________________________________________ City: _____________________________________ Postal Code: ______________________________ State/Province: _______________________ Country: _____________________________
Check here if you are a subsidiary, affiliate, or Branch of a U.S. Member.

Complete if the confirmation letter should be mailed to an address other than the legal address. Business Name: __________________________________________________________________ Mailing Address: __________________________________________________________________ City: _____________________________________ Postal Code: ______________________________ State/Province: _______________________ Country: _____________________________
3. MODIFY EXISTING BIN BIN: __ __ __ __ __ __ Effective Date of Change: ______________________
What are the BINs current attributes?
Program (Access type) __________________________________________ _________________ Product _______________________________________________________________________ Acquires ______________________________________________________________________ Processes Clearing and Settlement _________________________________________________ Other _________________________________________________________________________
Select new usage option in Section 6, BIN Usage.
15 May 2004
**CONFIDENTIAL**
B-73
Exhibit 4A
Exhibit 4A
BIN License Agreement (continued)
4. ESTABLISH SHARED RELATIONSHIP BIN: __ __ __ __ __ __ __ Licensee Business ID: __ __ __ __ __ __ __ __
Issuing Account Range #: Low __ __ __ __ High __ __ __ __ Acquiring

NOTE: BIN Licensee must approve the shared relationship in the Declaration section of this form. 5. CENTRALIZED CARD ISSUANCE OF VISA CORPORATE CARDS TO MULTINATIONAL COMPANIES BIN: __ __ __ __ __ __ __ Licensee Business ID: __ __ __ __ __ __ __ __
Issuing Account Range #: Low __ __ __ __ High __ __ __ __

Country: _________________________________________________________________________ Billing Currency:___________________________________________________________________ NOTE: BIN Licensee must approve the cross-border relationship in the Declaration section of this form.
Exhibit 4A
B-74
15 May 2004
**CONFIDENTIAL**
Exhibit 4A
6. BIN USAGE
Acquiring Merchant Visa Cash Load Cash Disbursement (only)
Visa Cash Merchant POS (Interlink) ATM/PLUS
Processing Processes Clearing and Settlement Center Information Block (CIB)
Processes Authorizations Other ____________________________________
Other Usage Visa ImagExpress Workstation (VIEW) Electronic Banking Biller Financial Institution Consumer Financial Institution Service Provider Private Label Proprietary ATM Other _____________________________________________________________________ Special Requirements Weighted BIN Required
Weighting Factor: _______________________________
15 May 2004
**CONFIDENTIAL**
B-75
Exhibit 4A
Issuing Program (Access Type): Prepaid Other _____________________________ Credit Debit Deferred (EU Only) Direct (Immediate) (EU Only) Visa Product: Business Corporate Visa Cash Classic Gold Reloadable Gold Gold Silver Disposable Silver Platinum Infinite Visa Commerce Purchasing Visa TravelMoney Visa Electron Fleet Visa Flag Product Option: Embossed Authorization-preferred Visa Unembossed Visa Acceptance Marks (if applicable): Plus Interlink Visa Cash Visa Electron Other _______________ Issuance: Valid in all countries Valid in these countries only: _________________________________________________ Invalid in these countries only: ________________________________________________ Payment Attributes: Secured Unsecured Affinity/Co-Brand: Affinity/Program Name: _________________ Co-Brand Name: _________________ Account Range: Low __ __ __ __ High __ __ __ __ Card Account Length: 16-digit 19-digit (Plus only) Other_____________________________
Exhibit 4A
DECLARATION In signing this agreement, we acknowledge and accept full responsibility for any and all activities associated with the use of this BIN and warrant its usage in conformance with all appropriate International By-Laws and Regional Board Delegations and Visa International Operating Regulations. Signature: ______________________________ Name of Officer: _________________________
(Print or Type)
Date of Request: ______________________ Title: _______________________________

(Must be an officer of the Institution)
Telephone Number: _______________________
E-mail Address _______________________
Group Member: _________________________________________________________________ Group Member/Cross-Border/Shared BIN Licensee Signature: ____________________________

(For Group/Cross-Border/Shared relationships only)
Telephone Number: _______________________ Date: __________________________________
E-mail Address _______________________ Title: ________________________________
Please return the original completed form to your Regional Visa Office.
Visa Use Only: BIN:_______________________________________ Date Assigned/Modified: _____________________ Business ID:_________________________ Initials:______________________________
Exhibit 4A
B-76
15 May 2004
**CONFIDENTIAL**
Exhibit 4B
Instructions for Change of BIN Licensee/User Form
Instructions for Change of BIN Licensee User Form

This form enables institutions to change the BIN Licensee or Account Range User and also return account ranges to the BIN Licensee for any given BIN(s). This form must be completed according to the definitions below and signed by an officer of the institution. Return the signed original to Visa to ensure proper processing. If you have any questions about completing this form, please contact your Regional Visa Office. BINs The unique BIN (Bank Identification Number) assigned to Members by Visa for the issuance of Cards, the acquiring of Transaction Receipts, or the processing of Transactions. The range of the BIN assigned to the BIN user by its BIN Licensee. If applicable, identify the account range that is associated with the BINs listed above.
Account Ranges
1. Current BIN Licensee/Current Account Range User

Indicate whether the institution is the BIN Licensee (the Member with responsibility for all Transactions processed using the BIN), or the Account Range User (the Member sharing the designated account range within the BIN). Business ID Legal Name A unique 8-digit identifier assigned to all Members by Visa at the corporation or charter level. The legal name of the institution in which you are incorporated or chartered. If your organization is known locally or nationally by another name, please do not list that name. The location of the institution where the institution is incorporated or chartered.
Legal Address
Confirmation of BIN/Account Range Release

Check the one box which best describes the transfer that is being requested by your institution. Effective Date Reason Codes D (Discontinuing) The date that liability for the new BINs transfers to the new BIN Licensee. The code that indicates the reason for the BIN release request. Please list all reason codes that apply. Our institution is discontinuing our membership in Visa. See Section 2.16 and Section 2.19 of theVisa International By-Laws and Regional Board Delegations for liabilities and requirements. Our institution is merging with another institution. Please list the registered name of the other institutions involved in the merger under Explanation. See Sections 2.14, 2.15, 2.16, and 2.19 of the Visa International By-Laws and Regional Board Delegations for requirements. Our institution has been closed by the government. See Section 2.16 and Section 2.19 of the Visa International By-Laws and Regional Board Delegations for requirements. Our institution is selling its entire Visa portfolio. Please indicate the registered name of the institution that is purchasing the portfolio under Explanation. The Member Portfolio Sale Notification (Exhibit 4D) is required for all portfolio sales. In the event of a partial portfolio sale, list the details in Explanation. See Section 2.15 of the Visa International By-Laws and Regional Board Delegations for requirements. Reasons listed above are not applicable. Please list details under Explanation. Use this area for detailed explanations that will assist in the proper completion and processing of the form. For example, the name of the institution involved in a merger or portfolio sale, or what portion was sold in the event of a partial portfolio sale.
M (Merger)
C (Closed) S (Portfolio Sale)
N (None) Explanation
Signature of the Current The signature must be the original signature of an officer of the institution requesting the BIN Licensee change. By signing this form, the institution releases full responsibility and liability for all Transactions through the BINs.
15 May 2004
**CONFIDENTIAL**
B-77
Exhibit 4B
Exhibit 4B
Instructions for Change of BIN Licensee/User Form (continued)
2. Consent of BIN Licensee/Proposed BIN Licensee

Business ID Legal Name A unique 8-digit identifier assigned by Visa to all Members at the corporation or charter level. The legal name of the institution in which you are incorporated or chartered. If your organization is known locally or nationally by another name, please do not list that name. The legal location of the institution where the institution is incorporated or chartered. Check the box that is applicable to the transfer and responsibility being accepted by the institution. The signature must be an original signature of an officer of the institution that has licensed the BIN, consenting to the change in BIN user. By signing this form, the institution accepts full responsibility and liability for all Transactions identified by the account range which are generated by the proposed BIN user.
Legal Address Confirmation of Acceptance Signature
3. Proposed BIN User Data

Business ID Legal Name A unique 8-digit identifier assigned by Visa to all Members at the corporation or charter level. The legal name of the institution in which you are incorporated or chartered. If your organization is known locally or nationally by another name, please do not list that name. The location of the institution where the institution is incorporated or chartered.
Legal Address
Confirmation of Proposed BIN User

Signature The signature must be the original signature of an officer of the institution requesting the change. By signing this form, the institution accepts full responsibility and liability for all Transactions through the Account range.
Exhibit 4B
B-78
Please return the completed original form to your Visa Regional Office.
15 May 2004
**CONFIDENTIAL**
Exhibit 4B
Change of BIN Licensee/User Form
Change of BIN Licensee/User Form

Please type or print this form in black ink.
BINs Account Range(s): 1.
_____-_____
_____-_____
_____-_____
_____-_____
(Please attach a separate sheet if necessary.) CURRENT BIN LICENSEE/CURRENT ACCOUNT RANGE USER Licensee User (BIN sharing relationship or Group Member user) Please check one: Business ID: __ __ __ __ __ __ __ __ Legal Name of current BIN Licensee/Account Range User: ____________________________________ Legal Address: ______________________________________________________________________ City: __________________________________________ State/Province: ______________________ Postal Code: ___________________________________ Country: ___________________________ CONFIRMATION OF BIN/ACCOUNT RANGE RELEASE With respect to the BIN(s)/Account Range(s) noted above, the BIN Licensee/user hereby notifies Visa that the undersigned BIN Licensee/user no longer requires the BIN(s)/Account Range(s) and requests that they be: (check one) a) Transferred to the institution identified below b) Returned to the BIN Licensee identified below c) Transferred to the Proposed User identified in Section 3 of this Exhibit We request that Visa mark its records to reflect this change effective (DD/MM/YY)___________________ . REASON CODE(S): _____________ (See instructions.) Explanation: ________________________________________________________________________ __________________________________________________________________________________ Name of Officer: ________________________________ Title: ______________________________ Signature: _____________________________________ Date: ______________________________ Telephone Number:______________________________ E-mail Address: _____________________ 2. CONSENT OF BIN LICENSEE/PROPOSED BIN LICENSEE Business ID: __ __ __ __ __ __ __ __ Legal Name of Proposed BIN Licensee: ___________________________________________________ Legal Address: ______________________________________________________________________ City: __________________________________________ State/Province: ______________________ Postal Code: ___________________________________ Country: ___________________________ Check here if you are a subsidiary, affiliate, or branch of a U.S. Member. CONFIRMATION OF ACCEPTANCE Our institution has entered into a written agreement with the Member identified above and wishes to: (check one) a) Accept the transfer of the BIN(s) stated above and assume full responsibility and liability for all Transactions through the BIN(s) with the effective date listed above b) Accept the returned Account Range(s) stated above from the Account Range User and assume full responsibility and liability for all Transactions through the BIN Account Range(s) with the effective date listed above c) Accept the transfer of the BIN/Account Range(s) to the proposed BIN User identified in Section 3 Name of Officer: ________________________________ Title: ______________________________ Signature: _____________________________________ Date: ______________________________ Telephone Number:______________________________ E-mail Address: _____________________
Visa Use Only:
Initials: ____________________
Date: _____________________
15 May 2004
**CONFIDENTIAL**
B-79
Exhibit 4B
Exhibit 4B
Change of BIN Licensee/User Form (continued)
3.
PROPOSED BIN USER DATA With respect to the BIN(s)/Account Range(s) previously noted, the BIN Licensee hereby consents to the transfer of the Account Range(s) to the proposed BIN User identified within this section. Business ID: __ __ __ __ __ __ __ __ Legal Name of Proposed BIN User: ______________________________________________________ Legal Address: ______________________________________________________________________ City: __________________________________________ Postal Code: ___________________________________ CONFIRMATION OF PROPOSED BIN USER Our institution has entered into a written agreement with the Licensee identified within Section 2 and wishes to assume full responsibility and liability for all Transactions through the BIN Account Range(s) identified, effective on the date listed above. Name of Officer: ________________________________ Signature: _____________________________________ Telephone Number:______________________________ Title: ______________________________ Date: ______________________________ E-mail Address: _____________________ State/Province: ______________________ Country: ___________________________
FORM CANNOT BE PROCESSED WITHOUT ORIGINAL AUTHORIZED SIGNATURES.
Exhibit 4B
B-80
15 May 2004
**CONFIDENTIAL**
Exhibit 4D
Member Portfolio Sale Notification
Member Portfolio Sale Notification

(To be completed by Members selling and purchasing Card and/or Merchant portfolios, as specified in Volume IGeneral Rules, Section 1.7.A and Section 1.8.A. Please submit separate forms for each sale or purchase.) Selling Members Registered Name: Visa Business ID Number: Registered Address: City, State/Province, Postal Code, Country: Name of Holding Company Affiliation: Visa Membership class: Principal Associate Participant _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________
Purchasing Institutions Registered Name: _______________________________________________ Visa Business ID Number: Registered Address: City, State/Province, Postal Code, Country: Visa Membership class: Principal Program Description
Program Type Classic Credit Infinite Business Credit Corporate Credit Purchasing Credit Visa Electron Credit Classic Debit Gold Debit Delta Business Debit Corporate Debit Purchasing Debit Visa Electron Debit Merchant (N/A) (N/A) (N/A) (N/A) (N/A) (N/A) (N/A) BINs Number of Accounts US $ Outstanding (000s) Effective Date
_______________________________________________ _______________________________________________ _______________________________________________ Participant Non-Member
Associate
List any additional BINs in a separate attachment. Also, if the Card portfolio that is being transferred consists of partial BINs, enclose the associated Account Number range details separately. Update/Changes requested by: Institution: ____________________________________________________________________ Contact Name: _____________________________ Phone Number: _______________________ Contact Title: _____________________________ Fax Number: _________________________ Note: Financial liability for Transactions processed under the BINs of the selling institution remain with the seller unless and until a properly executed Change of BIN Licensee/User Form (Exhibit 4B) has been completed and acknowledged by Visa. Please return the completed form to your Visa Regional Office.
15 May 2004
**CONFIDENTIAL**
B-81
Exhibit 4D
Gold/Premier Credit
Exhibit 4E
Instructions for Release of BIN Form
Instructions for Release of BIN Form

This form enables institutions to release BINs to Visa, or to request cancellation of a previously-requested BIN release. Complete this form according to the definitions below. This form must be signed by an officer of the institution and returned to Visa to ensure proper processing. If you have any questions about completing this form, please contact your Regional Visa Office. BINs used for issuing purposes that are placed into recall will be blocked in the V.I.P. System resulting in all Cardholder Authorization Requests being denied. This does not apply to BASE II Clearing and Settlement nor to V.I.P. Merchant acquiring traffic. This action will take place 30 calendar days after the last Card expiration date, the last Card used for Merchant Processing, or any other processing. If you do not want this action to occur, please contact your Regional Visa Office. Acceptance of this release will not result in immediate deletion of the BIN from VisaNet. The BIN is eligible for deletion from VisaNet one year after the last Card expiration date, the last date used for Merchant Processing, or any other processing. Visa will contact you prior to the onset of the deletion. Your institutions liability for the BIN will not cease until the deletion from VisaNet occurs. You must send a copy of this form to your VisaNet System Processor to advise them of your action regarding this BIN.
BIN Boxes
BIN(s) List individual BIN(s) or indicate a range of BINs in the boxes provided. If multiple BIN ranges are involved, attach a list of the BIN ranges.
1. BIN Licensee Data

Business ID The unique 8-digit identifier assigned by Visa to all Members at the corporation or charter level. The legal name of the institution in which you are incorporated or chartered. It must be identical to the name in Visa membership records. If your organization is known locally or nationally by another name, please do not list that name. The location of the institution (i.e., where it is incorporated or chartered).
Exhibit 4E
B-82
Legal Name
Legal Address
2. Confirmation of Registered BIN Licensee

Issuing Acquiring Processing Identifies when the last Card expires under each BIN. If there is more than one BIN, write the corresponding expiration dates under Other/Explanation. Identifies the last date used for Merchant processing under each BIN. If there is more than one BIN, write the corresponding expiration dates under Other/Explanation. Identifies the last date used for Clearing, Settlement, Retrieval Request, Chargeback, Representment, fraud reporting, report distribution, Exception File updates, PIN Verification Service, or any other processing under each BIN. If there is more than one BIN, write the corresponding services and cessation dates under Other/Explanation. Check this box if the BIN was never used. Our institution is merging with another institution. Please list the registered name of the other institutions involved in the merger under Explanation. See Sections 2.14, 2.15, 2.16, and 2.19 of the Visa International By-Laws and Regional Board Delegations for requirements. Our institution has been closed by the government. See Sections 2.16 and 2.19 of the Visa International By-Laws and Regional Board Delegations for requirements.
BIN Never Used Merger
Reason for Release of BIN The reason for the BIN release request. Please list all that apply.
Government Intervention
15 May 2004
**CONFIDENTIAL**
Exhibit 4E
Instructions for Release of BIN Form (continued)
Instructions for Release of BIN Form (Continued)

Portfolio Sale Our institution is selling its entire Visa portfolio. Please indicate the registered name of the institution that is purchasing the portfolio under Explanation. In the event of a partial portfolio sale, list the details in Explanation. See Section 2.15 of theVisa International By-Laws and Regional Board Delegations for requirements. Reasons listed above are not applicable. Please list details under Explanation. We are discontinuing our membership in Visa. See Sections 2.16 and 2.19 of the Visa International By-Laws and Regional Board Delegations for liabilities and requirements. If Cards were mass-reissued under another BIN due to a conversion, merger, portfolio sale, or government intervention, state the date of reissuance by the current licensee. Use this area for detailed explanations that will assist in the proper completion and processing of the form (for example, the name of the institution involved in a merger or portfolio sale). List any other scenarios or details not covered by the preceding descriptions. If more space is required, please provide an attachment.
None Voluntary Withdrawal Other/Explanation
3. Reversal of Previous Release

Check this box to reverse a previously submitted Release of BIN request. Signature This form must bear an original signature of an officer of the institution requesting the release. By signing this form and requesting a BIN release, the institution relinquishes all rights to use the identified BIN in any manner. When the institution is requesting a cancellation of a BIN release by signing the form, the institution accepts full responsibility and liability for all Transactions identified by this BIN.
15 May 2004
**CONFIDENTIAL**
B-83
Exhibit 4E
Exhibit 4E
Release of BIN Form
Release of BIN Form

Please type or print this form in black ink. A copy of this form must be sent to your VisaNet System Processor to advise them of your action regarding the BIN.
BINs
1. BIN LICENSEE DATA Business ID: __ __ __ __ __ __ __ __ Legal Name of BIN Licensee: ________________________________________________________ Legal Address:____________________________________________________________________ City: _____________________________________ Postal Code: ______________________________ State/Province: _______________________ Country:_____________________________
2. CONFIRMATION OF REGISTERED BIN LICENSEE Our institution has determined that the BINs identified above are not required and will not be used in any manner. Therefore, our institution authorizes Visa to recall the BINs and we understand that the BIN may be reassigned to another Member. The BIN is eligible for deletion from VisaNet Systems one year after the last Card expiration date, the last date used for Merchant processing, or any other processing. Acceptance of this release will not result in the immediate deletion of the BIN from VisaNet. Our institutions liability for the BIN will not cease until the deletion from VisaNet occurs. BINs used for issuing purposes that are placed into recall will be blocked in the V.I.P. System resulting in the denial of all Cardholder Authorization Requests. This does not apply to BASE II Clearing and Settlement, nor to V.I.P. Merchant acquiring traffic. BIN used for: (Please check all that apply) Issuing: Last Card Expiration Date___________________ Acquiring: Last date used for Merchant Processing__________________ Processing: Last date used for Clearing, Settlement, Request for Copy, Issuers Clearinghouse, Dispute Resolution, Fraud Reporting, Bankruptcy Notification, Report Distribution, Exception File Storage, PIN Verification Service, or any other processing___________________ BIN was never used
Exhibit 4E
B-84
15 May 2004
**CONFIDENTIAL**
Exhibit 4E
Release of BIN Form (continued)
Release of BIN Form (Continued)

Reason for Release of BIN:
Merger Government Intervention None
Portfolio Sale Other (Complete explanation below)
Voluntary Withdrawal
If Cards were mass-reissued under another BIN, state BIN and date of reissuance in the explanation below. Explanation: ______________________________________________________________________ ________________________________________________________________________________ By signing this form, the Member and its respective Processors relinquish all rights to the use of the BIN identified above for any purpose. 3. REVERSAL OF PREVIOUS RELEASE
Our institution has determined that the BIN(s) identified above is required. This exhibit rescinds the Release of BIN Form (Exhibit 4E) previously submitted for the above BIN(s).
Name of Officer: ____________________________ Signature: _________________________________ Telephone Number: _________________________
Title: ________________________________ Date: _______________________________ E-mail Address: _______________________
Group Member/BIN Licensee Signature: ________________________________________________

(For shared or group relationship only)
Date: _____________________________________ Telephone Number: _________________________
Title: ________________________________ E-mail Address: _______________________
FORM CANNOT BE PROCESSED WITHOUT ORIGINAL AUTHORIZED SIGNATURES. Please return the completed original form to your Visa Regional Office.
Visa Use Only Initials: ___________________ Date: ___________________ Recall Date: ______________
15 May 2004
**CONFIDENTIAL**
B-85
Exhibit 4E
Exhibit 4F
Instructions for Visa Interchange Directory Update Form

Instructions Use this form to submit changes to the information contained in the Visa Interchange Directory. The Visa International Operating Regulations specifies that Members and Processors with BINs must maintain their Visa Interchange Directory listings with current information. All new Members and Processors must complete and submit a Visa Interchange Directory Update Form at least 30 calendar days prior to issuing Cards and/or entering Merchant Deposits into Interchange. The Visa Interchange Directory is published bi-monthly in paper format and monthly in electronic format. All updates received by the Membership department before the cutoff date printed on the cover of the publication will be included in the following edition.
Visa Interchange Directory Update Forms that reflect changes in the BIN Licensee name must be supported by a current Change of BIN Licensee/User Form (Exhibit 4B) on file with the membership department. Visa Interchange Directory Update Forms reflecting changes that do not correspond to the current Change of BIN Licensee/User Form (Exhibit 4B) on file cannot be processed.
In order to accommodate international calls, all Members are required to provide a direct-dial telephone number for each defined category (such as Authorization, Settlement/Accounting, etc.). Additionally, Visa will not support individual persons names to facilitate the maintenance of the information. The new Visa Interchange Directory has been restructured to identify those third-party organizations that provide backroom operations support to Visa Members. A service provider field has been included with each functional contact to identify these institutions. Members that provide their own support services for any given function must put their own institutions name in the service provider field. When completing this form, if the information supplied for a specific functional category will be used for multiple categories (for example, if backroom operations information for Cardholder and Merchant contacts are the same) there is no need to furnish the information more than one time. Complete the contact information for the first functional category and indicate same as in each additional category where the information should be duplicated. General Institution Name The registered name of the institution. The registered name represents the legal name by which the institution is incorporated or chartered. The registered name must be identical to that in Visa membership records. If your organization is known locally or nationally by another name, do not list that name here. The unique 8-digit identifier assigned by Visa to all Member/Processor businesses at the corporation level. Each Member's information will be identified by this number. The BIN is a unique 6-digit number assigned by Visa to Members or Processors for Authorization, Clearing, and Settlement processing. For purposes of the Visa Interchange Directory, every BIN associated with each Business ID will be identified by Visa and inserted systematically into the publication. If any information concerning the BIN Licensee is incorrect, the BIN can be transferred to the correct Member through the submission of a Change of BIN Licensee/User Form (Exhibit 4B). The registered location of the institution. This location is listed on each charter and must be identical to that in Visa membership records. This time zone will be used to define a Members standard time zone based upon the actual location of the Members processing/operations Center. This will enable a Member to determine the best time to contact another Member or service provider.
Exhibit 4F
B-86
Business ID (BID)
BIN
Registered Address Time Zone
GMT (Greenwich Mean The relationship of Greenwich Mean Time to the processing/operation Centers Time) standard time zone. This should be written in plus (+) or minus (-) hours.
15 May 2004
**CONFIDENTIAL**
Exhibit 4F
Visa Interchange Directory Update Form (continued)
Authorization Service Provider Referral Phone Number The name, address, and telephone, fax, and telex number (if appropriate) of the institution performing Authorization services for this Business ID. Telephone, fax, and telex number (if appropriate) for a Referral Response (call-me). Acquirers use these numbers in response to call-mes issued by the Issuing Center. On occasion, Members may require assistance for other than referral calls, for example, to obtain information for Authorization research. Telephone numbers to support this type of inquiry should appear here. The standard time zone of the Authorizing Processor or service provider based on the actual location of the Authorization Center. The relationship of Greenwich Mean Time to the Authorization Centers standard time zone. This should be written in plus (+) or minus (-) hours. That time of day an Authorization may be obtained directly from the Authorizing Processor or service provider (not to be confused with normal operating business hours). Days/dates that Authorization service is unavailable due to holidays.
General Authorization Questions Time Zone GMT (Greenwich Mean Time) Hours of Operation
Closed
Settlement/Accounting
Name, address, and telephone, fax, and telex number (if appropriate) of the financial institution or service provider responsible for Interchange Clearing and Settlement of Visa Transactions.
Backroom OperationsCardholder/Issuer Contacts Copy/Original Contact Name, address, and telephone, fax, and telex number (if appropriate) of the financial institution or service provider responsible for Cardholder/ Issuer-originated Retrieval Requests. Name, address, and telephone, fax, and telex number (if appropriate) of the financial institution or service provider responsible for Cardholder/ Issuer-originated Chargebacks. Name, address, and telephone, fax, and telex number (if appropriate) of the financial institution or service provider responsible for Cardholder/ Issuer-originated pre-Arbitration, Arbitration, pre-Compliance, and Compliance cases. Name, address, and telephone, fax, and telex number (if appropriate) of the financial institution or service provider responsible for Cardholder/Issueroriginated good faith collection letters. This contact is strictly for items that have no other recourse within the Visa International Operating Regulations and is not for Arbitration or Compliance issues. Dollar amount, time limits, and handling fees for incoming Cardholder/Issuer good faith collection letters. Indicate whether the Cardholder/Issuer institution will or will not administer a reciprocal policy with other Members.
Chargeback Contact
Arbitration/Compliance Contact
Good Faith Contact
Good Faith Policy
15 May 2004
**CONFIDENTIAL**
B-87
Exhibit 4F
Exhibit 4F
Backroom OperationsMerchant/Acquiring Copy/Original Contact Name, address, and telephone, fax, and telex number (if appropriate) of financial institution or service provider responsible for satisfying Merchant/Acquirer incoming Retrieval Requests. Name, address, and telephone, fax, and telex number (if appropriate) of financial institution or service provider responsible for Merchant/Acquirer-originated Representments. Name, address, and telephone, fax, and telex number (if appropriate) of financial institution or service provider responsible for incoming or outgoing Merchant/Acquirer pre-Arbitration, Arbitration, pre-Compliance, and Compliance cases. Name, address, and telephone, fax, and telex number (if appropriate) of financial institution or service provider responsible for Merchant/Acquirer-originated good faith collection letters. This contact is strictly for items that have no other recourse within the Visa International Operating Regulations and is not for Arbitration or Compliance issues. Dollar amount, time limits, and handling fees for incoming Merchant/ Acquirer good faith collection letters. Indicate whether the Merchant/ Acquirer institution will or will not administer a reciprocal policy with other Members.
Chargeback Contact
Good Faith Contact
Good Faith Policy
FraudLost/Stolen Investigations Contact Name, address, and telephone, fax, and telex number (if appropriate) of the financial institution or service provider responsible for fraud investigations and fraud-related issues. If available, an after-hours telephone number for fraud-related inquiries. Name, address, and telephone, fax, and telex number (if appropriate) of the financial institution or service provider responsible for fraud operations (such as counterfeit claims, fraud charge-offs, fraud-related Chargebacks, and customer fraud reports). Telephone, fax, and telex number (if appropriate) of the financial institution or service provider responsible for taking Lost/Stolen Card Reports during normal business hours. Telephone number of the financial institution or service provider responsible for taking Lost/Stolen Card Reports after normal business hours and/or on weekends and business holidays. Name, address, and telephone, fax, and telex number (if appropriate) of the financial institution or service provider responsible for processing rewards for recovered Cards.
After-Hours Contact Fraud Operations Contact
Exhibit 4F
B-88
Lost/Stolen Card Reports
After-Hours Reports
Recovered Card/Reward Address
15 May 2004
**CONFIDENTIAL**
Exhibit 4F
General Business Information General Cardholder Phone, Fax, and Telex General Merchant Phone, Fax, and Telex Provide these numbers as an additional means for Members to contact each other. Provide these numbers as an additional means for Members to contact each other.
Center/Operations Manager
The Center/operations manager is that person having overall operational responsibility for Visa programs. This person's name, title, institution name, and address, as well as telephone and fax numbers, should appear here. This position should identify a senior-level officer that would be contacted by senior-level staff of other institutions concerning significant issues outside of day-to-day operations. Accordingly, this information will not be included with the individual Member/Processor strip but rather in a separate listing in the Visa Interchange Directory.
15 May 2004
**CONFIDENTIAL**
B-89
Exhibit 4F
Exhibit 4F

Institution Name: _______________________________________________
BID#
Time Zone: ____________ GMT: _________________
BIN(s): _________________________________________________________________________________________________ Registered Address: ______________________________________________________________ City, State/Province, Country, Postal Code: ____________________________________________
AUTHORIZATION
Service Provider
Service Provider/Financial Institution Address City, State/Province, Country, Postal Code Phone (toll-free): ________________________________ Phone (direct-dial): ______________________________ Fax:_________________________________________ Telex: _______________________________________
Referral Phone Number Fax: ________________ Telex: _________________
Phone (toll-free): ________________________________ Phone (direct-dial): ______________________________ Phone (direct-dial): ______________________________ Time Zone: ___________________________________
General Authorization Questions Hours of Operation M-F: _________ SAT: __________ SUN: ________ Closed: _____________________________________
GMT: ________________________________________
SETTLEMENT/ACCOUNTING
Exhibit 4F
B-90
BACKROOM OPERATIONS
Cardholder/Issuer Contacts
Copy/Original Contact
Chargeback Contact
Submitted By: _______________________________________________ Institution Name: _____________________________________________
Phone:_________________________ BID: ___________________________
(Return completed form to your Regional Office.)
15 May 2004
**CONFIDENTIAL**
Exhibit 4F
Visa Interchange Directory Update Form (Continued)

Service Provider/Financial Institution Address City, State/Province, Country, Postal Code Phone (toll-free): ________________________________ Phone (direct-dial): ______________________________ Fax: _________________________________________ Telex:________________________________________
Good Faith Contact

Good Faith Policy No older than ____ months and/or no less than US $_______. Handling fee: US $_______ or _____%. Reciprocal policy: Yes No Merchant/Acquirer Contacts Copy/Original Contact
Chargeback Contact
Good Faith Contact

Good Faith Policy

No older than ____ months and/or no less than US $_______. Handling fee: US $_______ or _____% Reciprocal policy:
Yes
No
15 May 2004
**CONFIDENTIAL**
B-91
Exhibit 4F
Exhibit 4F
Visa Interchange Directory Update Form (Continued)

FRAUD - LOST/STOLEN
Investigations Contact
Service Provider/Financial Institution Address City, State/Province, Country, Postal Code Phone (toll-free):____________________________________ Phone (direct-dial): __________________________________ Fax:______________________________________________ Telex: ____________________________________________ After-Hours Phone: ______________________________
Fraud Operations Contact

Service Provider/Financial Institution Address City, State/Province, Country, Postal Code Phone (toll-free):____________________________________ Phone (direct-dial): __________________________________ Fax:______________________________________________ Telex: ____________________________________________
Lost/Stolen Card Reports

Fax:______________________________________________ Telex: ____________________________________________ Phone (toll-free):____________________________________ Phone (direct-dial): __________________________________
After-Hours Reports
Fax:______________________________________________ Telex: ____________________________________________ Phone (toll-free):____________________________________ Phone (direct-dial): __________________________________
Recovered Card/Reward Address

Service Provider/Financial Institution Address Phone (toll-free):____________________________________ Phone (direct-dial): __________________________________ Fax:______________________________________________ Telex: ____________________________________________
Exhibit 4F
B-92
City, State/Province, Country, Postal Code
GENERAL BUSINESS INFORMATION

Cardholder Phone: ______________________ Fax: _____________________________ Telex: ________________________ Merchant Phone: _______________________ Fax: _____________________________ Telex: ________________________
CENTER/OPERATIONS MANAGER
Name: Institution Name: Address: City: Phone: State/Province: Fax: Phone: ____________________________ BID:_______________________________ Country: Postal Code: Title:
Submitted By: _______________________________________________________ Institution Name: ____________________________________________________
(Return completed form to your Regional Office.)
15 May 2004
**CONFIDENTIAL**
Exhibit 4G
Global Customer Assistance Services (GCAS) Card Issuer Information Form
Global Customer Assistance Services (GCAS) Card Issuer Information Form

ISSUER INFORMATION
Please print or type. Issuer Name: Check one:
Add information Change information Delete information

Visa Issuer BIN: Visa Issuer BID:
Co-Branded/ Affinity Name(s):
Mailing Address:
Account Range:
City, State/Province:
Country & Postal Code:
Business Platinum
Classic Corporate Purchasing Signature
Visa Electron
Gold/Premier
Infinite
Credit Debit
CUSTOMER SERVICE CONTACT INFORMATION

For telephone and fax numbers, please indicate country code and area code, if applicable.
LOST/ STOLEN CONTACT INFORMATION

Business Hours of Operation:

Telephone: Fax: Contact (Title or Dept.): AFTER-HOURS CONTACT INFORMATION Telephone: Fax: Contact (Title or Dept.): GCAS Participant:

Telephone: Fax: Contact (Title or Dept.): AFTER-HOURS CONTACT INFORMATION Telephone: Fax: Contact (Title or Dept.):
EMERGENCY SERVICES CONTACT INFORMATION Emergency Cash Authorization

Emergency Cash Authorization



CARDHOLDER VERIFICATION DATA/SPECIAL INSTRUCTIONS

Type of Cardholder verification data required for emergency service requests, or any special instructions: MMN, DOB, SSN (by default): Form Completed by (Name):
Please Forward Completed Form To:
Telephone Number:
The Visa International Service Center Attention: VISC Data Management Two Corporate Center 10461 Mill Run Circle Owings Mills, MD 21117 USA Phone 410 998 8367 or 410 998 8335 Fax 410 998 8327 E-mail vtscdmgmt@visa.com
15 May 2004
**CONFIDENTIAL**
B-93
Exhibit 4G
Yes
No
If yes, please complete below.
Colle ct calls accepted?
Yes
No
Exhibit 4H
Emergency Service Request Form
Emergency Service Request Form

Product Type: Business Classic Visa Electron Gold/Premier Infinite Purchasing Verification Number:____________________Year__________ Time From Visa Issuer Visa Cardholder Corporate
CARDHOLDER INFORMATION
Review Received by Operator Number Type of Request Lost/Stolen Account Number Cardholder Name Billing Address Home Telephone Temporary Address Identification in Possession Date of Birth (MM/DD/YY) Type Place of Birth Number Business Telephone Date of Departure Date Issued Verification Data Cardholder Language(s) Temporary Telephone Place Issued First VAC Visa International Service Center Emergency Card Replacement MM/DD/YY
Emergency Cash Disbursement (Currency/Amount) Lost/Stolen Card Reported to Middle Last MM/DD/YY Male Female
ISSUER INSTRUCTIONS
Issuer Advised by Operator Number Issuer Instructions Received by Operator Number MM/DD/YY MM/DD/YY Time Time Issuer Contact Name Issuer Contact Name Telephone Number Method
Visa International Service Center to Supply Replacement Card To Emergency Service Location To Cardholder Directly
Visa International Service Center to Supply Emergency Cash Amount Approved _______________ Issuers Authorization Code ________ Direct Delivery Expiration Date
Issuer to Handle Request Directly Estimated Courier Pick-Up Time _________ Estimated Courier Delivery Date _________ Estimated Courier Delivery Time _________ Request Denied by Issuer MOD-10 Check Yes No
Account Number to be used
Exhibit 4H
B-94
Exact Cardholder Name to be embossed Instructions/Data Verified by Operator Number
First MM/DD/YY
Middle Time
Last Method Issuer Contact Name
EMERGENCY SERVICE LOCATION INSTRUCTIONS

Emergency Service Location Notified of Request by Operator Number MM/DD/YY Time Method Emergency Service Location Contact Name
Emergency Service Location Delivery Recipient Emergency Service Location Name Emergency Service Location Address Emergency Service Location BIN and Location Number
Emergency Service Location Telephone
Telex
Fax
Hours of Operation
NOTIFICATION VERIFICATION
Embossing Location Notified of Request by Operator Number Anticipated Date of Card Delivery Cardholder Advised of Disposition by Operator Number Emergency Service Location Verified Data with Visa International Service Center by Operator Number Issuer Advised of Completion by Operator Number Comments Part 1: Originator Copy Part 2: Visa Copy Part 3: Issuer Copy MM/DD/YY MM/DD/YY MM/DD/YY MM/DD/YY Time Time Time Time Method Courier/Airbill Number Method Identification Match Verification Number Method Yes Yes No No Issuer Authorization Code Distribution Code Issuer Contact Name Issuer Contact Name Cost
MM/DD/YY
Time
15 May 2004
**CONFIDENTIAL**
Exhibit 4I
Stand-In Emergency Services Processing Form
Stand-In Emergency Services Processing Form

Please type or print this form in black ink.
ACCOUNT INFORMATION The following active accounts are provided for Stand-In Processing:
Account Number 1
Expiration Date
Product Type
Account Number 2
Expiration Date
Product Type
Account Number 3
Expiration Date
Product Type
Account Number 4
Expiration Date
Product Type
Account Number 5
Expiration Date
Product Type
Please use a separate attachment if additional accounts are required.
MEMBER INFORMATION Member Name: BIN:
Co-Branded/ Affinity Name(s):
Address:
Name of Person Completing Form:
Telephone Number:
Signature:
Date Form Submitted:
RETURN INFORMATION Please send the completed form via certified mail to: The Visa International Service Center Attention: VISC GCAS STIP Two Corporate Center 10461 Mill Run Circle Owings Mills, MD 21117 U.S.A. Phone: 410-998-8305
FOR GCAS USE ONLY Date Form Received Date Form Entered Date Form Approved
15 May 2004
**CONFIDENTIAL**
B-95
Exhibit 4I
Exhibit 4J
Emergency Service Location Form VISA 911
Emergency Service Location Form VISA 911

Please print or type ISSUER INFORMATION Add information
Issuer Name Address City/Country Telephone Number
Change information
Delete information
Visa Issuer BIN(s)
PARTICIPATING LOCATION INFORMATION

Please indicate:
Main Office Branch Office (Please attach a list of all participating branch offices.)
Effective Date: ______________________________ Effective Date: ______________________________
Service Location (Bank Name) Actual Street Address (Do not include post office box information) City Postal Code Contact (Name and/or Title) Country State/Province ( if applicable)
PARTICIPATING LOCATION COMMUNICATIONS

Indicate 1 or 2 in the boxes to show the most expeditious means of contact HEAD OFFICE INFORMATION For telephone and fax numbers, please indicate country code and area code, if applicable. Please indicate the telex answer-back, if applicable.
Direct to Location
Via Head Office LOCATION INFORMATION
For telephone and fax numbers, please indicate country code and area code, if applicable. Please indicate the telex answer-back, if applicable.
Telephone: _________________________ Fax: _______________________________ Telex: ______________________________
Telephone: _________________________ Fax: _______________________________ Telex: ______________________________
Exhibit 4J
B-96
HOURS OF OPERATION
Hours of Operation (Using a 24-hour clock, indicate the opening and closing hours for each day of the week) HEAD OFFICE HOURS OF OPERATION LOCATION HOURS OF OPERATION
Sunday: Monday: Tuesday: Wednesday: Thursday: Friday: Saturday:
Sunday: Monday: Tuesday: Wednesday: Thursday: Friday: Saturday:
SPECIAL COMMENTS
Include extra hours or special closings, such as holidays, and any other pertinent information
Wheelchair Accessible?
Yes
No
RETURN INFORMATION
Please mail the completed form to: Visa International Service Center Attention: GCAS Manager Two Corporate Center 10461 Mill Run Circle Owings Mills, MD 21117 U.S.A.
15 May 2004
**CONFIDENTIAL**
Exhibit 4K
Global Customer Assistance Services (GCAS) Emergency Replacement CardCard Verification Value Requirement Form
Global Customer Assistance Services (GCAS) Emergency Replacement Card Card Verification Value Requirement Form
ISSUER INFORMATION Member Name
Region Asia-Pacific Canada CEMEA U.S.A. EU
Latin America & Caribbean Name of Person Completing the Form
Title
Department
Telephone Number
Fax Number
First (8) digits of Account Number 4 __ __ __ __ __ __ __ 4 __ __ __ __ __ __ __ 4 __ __ __ __ __ __ __ 4 __ __ __ __ __ __ __ 4 __ __ __ __ __ __ __
Card Type (C, G, I, B, P, Corp) ____ ____ ____ ____ ____
First (8) digits of Account Number 4 __ __ __ __ __ __ __ 4 __ __ __ __ __ __ __ 4 __ __ __ __ __ __ __ 4 __ __ __ __ __ __ __ 4 __ __ __ __ __ __ __
Card Type (C, G, I, B, P, Corp) ____ ____ ____ ____ ____
Track 1 read? (Y/N) ____
Track 2 read? (Y/N) ____ CARD VERIFICATION VALUE INFORMATION
Please indicate any requirements (if different than what is currently being used) for the following fields to ensure that valid Authorization is received for Transactions completed with Emergency Replacement Cards. PVV/Offset
Discretionary Data Track 1 Discretionary Data Track 2 Please fax a copy of the completed form to: GCAS Product Replacement Center Coordinator Visa International Fax: 650-432-3296 Telephone: 650-432-2048
15 May 2004
**CONFIDENTIAL**
B-97
Exhibit 4K
Exhibit 5A
VisaNet Letter of Agreement
VisaNet Letter of Agreement

TO BE OBTAINED FROM ANY NON-MEMBER PROCESSOR OR MERCHANT DESIRING TO USE VISA SYSTEMS OR TO OBTAIN ANY CONFIDENTIAL INFORMATION RELATING TO THOSE SYSTEMS
VISA INTERNATIONAL INC. P.O. Box 8999 San Francisco, CA 94128-8999 U.S.A. ATTENTION: Contracts Administrator Legal Department
The undersigned desires to furnish Authorization and/or processing services to Members of your organization in connection with their bankcard programs, or to employ Authorization or processing services in connection with its own acceptance of bankcards and other payment instruments. In order to induce you to consent to our use of one or more of the data processing and communication systems which have been developed by you and to furnish us with certain proprietary documents, materials and equipment, we agree as follows:
1.
Your consent to our use of your systems is subject to our continued compliance with all of the obligations of Members relating to those systems set forth in the Visa International By-Laws and Regional Board Delegations, Visa International Operating Regulations, manuals, or other written documentation, as amended from time to time. Our use of your systems is subject to any provision of the Visa International By-Laws and Regional Board Delegations or Visa International Operating Regulations, as amended from time to time, limiting your responsibility for performance of and your liability for any personal injury, property damage, or other loss attributable to your systems. We hereby indemnify you and your Members from and against any and all Claims, Liabilities, losses, and expenses arising out of any action at any time taken or omitted to be taken by us in connection with the services performed by us on behalf of your Members or employed by us on our own behalf including, but not limited to, Claims, Liabilities, losses, and expenses for infringement of trade secrets or property rights of Members or other third parties, as well as for property damage, bodily injury, or both, incurred at our Members premises. Your consent to our use of your systems shall terminate, at your option, upon (i) our failure, following 10 days written notice thereof, to duly observe or perform any of the agreements undertaken by us hereunder, or (ii) at such time as we no longer are sponsored in writing by a Member of your organization for the purpose of utilization of the systems. Upon termination, we will forthwith deliver to you all documents, materials, and equipment furnished by you to us, including any copies thereof. We also agree that, notwithstanding such termination, we shall continue to observe the confidential and proprietary nature of the information regarding your systems which you furnished to us and will not copy, disclose, or use such information for ourselves or any other person, firm, or organization, except with your prior written consent. We understand that this letter of agreement supersedes any prior agreement which may exist between the undersigned and you, relating to the use of your systems, and that no change or modification of any of the terms hereof shall be valid unless set forth in a written instrument, executed by you. ___________________________________
(Processor)
2.
3.
Exhibit 5A
B-98
4.
5.
___________________________________
(Address)
___________________________________
(City, State/Province, Postal Code)
___________________________________
(Country)
By:_________________________________ Date:____________________________BIN: __________
15 May 2004
**CONFIDENTIAL**
Exhibit 5B
Licensed Software and Designated Computers
Licensed Software and Designated Computers
Licensed Software
Machine-Readable Code Provided Object Only Object and Source
Designated Computer
15 May 2004
**CONFIDENTIAL**
B-99
Exhibit 5B
Exhibit 5C
VisaNet Processor Registration and Designation

Instructions This form enables a Member to designate Processors or to terminate a previous Processor designation as specified in theVisa International By-Laws and Regional Board Delegations and the Visa International Operating Regulations, Volume IGeneral Rules, Section 1.15.A. This form must be completed according to the definitions outlined below and signed by an officer of the Member institution. The signed original must be returned to Visa in order to become effective. If you have any questions about completing this form, please contact the Visa International VisaNet Market Development Division. It is a violation of the Visa International Operating Regulations to enter into a processing relationship with any Processor for which a properly executed Exhibit 5C has not been submitted. Member Name and Legal Address The legal name and address of the Member and the Members appropriate Business ID. The Member listed on the designation form should be the Member institution that has actually contracted with the designated Processor.
Processor Information: (mark one box only) Processor Designation Mark this box if the Member is designating a Processor as its agent with respect to a specific VisaNet system (V.I.P. System or BASE II) for the first time. Designation of Additional Processor Mark this box if a Member is designating an additional Processor as its agent, with respect to a VisaNet system, for which it has designated another Processor (e.g., a Member utilizes more than one Authorization Processor).
Termination of Mark this box if a Member is terminating its relationship with a Processor with Processor Designation respect to one or more VisaNet systems. Processor Name and Business ID The legal name and Business ID (if available) of the Processor. For the purposes of this exhibit, only Processors, as defined by the Visa International Operating Regulations, should be designated. The business location, complete mailing address, and telephone numbers of the Processor.
Exhibit 5C
B-100
Processor Business Location and Telephone Numbers
NOTE: In situations where a Member is terminating a relationship with one Processor and establishing a replacement relationship with another Processor, 2 exhibits are required. The Member should submit both a Processor Designation (for the new Processor) and a Termination of Processor Designation (for the previous Processor). Members that fail to submit a properly executed Termination of Processor Designation may continue to be held responsible for the actions of that Processor after the expiration of that business relationship. VisaNet System Connection: (mark all that apply) Authorization If the Processor designation is for Authorization (V.I.P. System) processing, check the Authorization box. Include the Processors V.I.P. System Processor Number (PCR) in the space below, if available. If the Processor designation is for Online Financial Processing, check the Online Financial box. Include the Settlement BIN in the space below. If the Processor designation is for Clearing & Settlement (BASE II) processing, check the Clearing & Settlement box. Include the Processors BASE II Processor Number (CIB), in the space below, if available.
Online Financial Clearing & Settlement
15 May 2004
**CONFIDENTIAL**
Exhibit 5C
VisaNet Processor Registration and Designation (continued)
Effective Date of Designation or Termination Designation
The date on which the new business relationship begins or the old business relationship terminates. This date may be different from the date on which the exhibit is executed or submitted. This statement explains the obligations that the Member agrees to as a condition of using a Processor. The name of an individual, who is an employee of the Member, completing the exhibit on behalf of the Member. The signature of the Member officer and the date the exhibit was signed. The Members actual place of business, if different from its legal location. If the business and legal locations are the same, please reprint the name and address listed previously.
Member Officer Name
Signature and Date Member Business Address and Telephone Number
Please return the completed exhibit to: Membership & Records Administration (Your Regional Office) An acknowledgment letter will be mailed as soon as the VisaNet Processor Registration and Designation (Exhibit 5C) has been received and processed.
15 May 2004
**CONFIDENTIAL**
B-101
Exhibit 5C
Exhibit 5C
VisaNet Processor Registration and Designation (continued)
Member Name: Legal Address:
Business ID:
PROCESSOR INFORMATION
Processor Designation Processor Name Designation of Additional Processor Termination of Processor Designation
Address, City, State/Province
Postal Code, Country
Telephone: Country CodeCity CodeNumber
VisaNet System Connection Type Authorization PCR: ______________________ Online Financial Settlement BIN: __________________ Clearing & Settlement CIB:____________________________
Country of Designation or Termination: __________________________________ Effective Date of Designation or Termination: _____________________________ Visa Secure Electronic Commerce Processor Type
Exhibit 5C
B-102
Cardholder Certificate Authority Payment Gateway
Merchant Certificate Authority Geo-Political/Payment Gateway Certificate Authority
DESIGNATION
This document serves as notification to Visa that the undersigned Member hereby designates the above Processor as its agent for Interchange, Authorization, Certificate Authority, or Payment Gateway services. As specified in the Visa International By-Laws and Regional Board Delegations and the Visa International Operating Regulations, as they may be amended from time to time, the undersigned Member understands that by such designation the Member assumes full and complete responsibility for the proper performance by the above Processor of its activities related to Interchange, Authorization, Certificate Authority, or Payment Gateway services, and the obligation to indemnify Visa against any Claims, losses, damages, or Liabilities arising out of such activities. Member Officer Name: Member Officer Signature: Business Address: Telephone: (Country CodeCity CodeNumber) Title: Date:
Please return completed form to your Regional Office, attn: Membership & Records Administration.
For Visa Use Only Processor Business ID: Date Received:
15 May 2004
**CONFIDENTIAL**
Exhibit 5D

Agent Information
Agent Name: Doing Business As (DBA) Name:
The organization/individual is: Registering for (please check all applicable boxes) Changing Status Terminating Affiliation Type:
VISA
Visa/Plus (ATM)
Cardholder
Merchant
ATM Independent Contractor
Business Type (Please check all applicable boxes): Independent Sales Organization Third-Party Service Street Address: City: Principal #1: Name (Last): Address: Telephone: 1 State/Province: (First) City: P.O. Box (if applicable): Country:
Telephone: (Middle) State/Province: Country:
Government Issued Business Identification Number:
A background investigation of the organization/individual including verification of the financial responsibility of the Principal(s) was conducted; a site inspection of the organization/individual business location was performed and solicitations and sales materials were reviewed. Note: These functions must be performed by an employee of the Member or a disinterested third party. The organization/ individual has been advised that it may not subcontract services that is performs on behalf of the Member. The Member will re-submit this form to the Visa Member Risk department within 5 business days if the organization/ individual contract is terminated for any reason OR if any change of principals, control, or ownership occurs. The Member has advised the organization/ individual of the applicable requirements in the Visa International Operating Regulations pertaining to Merchant solicitation, sales, or service, ATM deployment or operational support, or the solicitation or approval of Cardholder applications. The Member is responsible and liable for the activities of the organization/individual including compliance with the applicable Visa International Operating Regulations.
2 3 4
Member Information
Officer Name (Please print or type): Officer Signature: Member Name: Date: Title: Business ID: Telephone:
Please return completed form to your Regional Office, Attention: Member Risk
Please complete this form in black ink.
15 May 2004
**CONFIDENTIAL**
B-103
Exhibit 5D
Exhibit 7A
80-Column Cash Disbursement Transaction Receipt
80-Column Cash Disbursement Transaction Receipt
CASH DISBURSEMENT DRAFT

CARDHOLDERS STREET ADDRESS
BRANCH OR MEMBER NO.
TELLER
PRINTED DIGITS
CITY
STATE
IDENTIFICATION
N OT E : A fee o r se t -u p ch arg e m ay b e ad de d to t h e C ard h ol d ers a cco u n t by th e C ard Iss ue r su bj ec t t o t h e te rm s of th e Is su ers ag reem e nt w i th th e Ca rd ho l de r.

AMOUNT
DATE
AUTHORIZATION CODE
Cardholder acknowledges receipt of funds in the amount of the Total hereon and agrees to perform the obligation set forth in the Cardholders agreement with the Issuer.
X
CARDHOLDERS SIGNATURE
TOTAL
DATE
AUTHORIZATION CODE
TRANSACTION CONFIRMED AND DRAFT ACCEPTED

CARDHOLDER COPY
MEMBER COPY
X
TOTAL
RETAIN THIS COPY FOR STATEMENT VERIFICATION
DATE
AUTHORIZATION CODE

X
TOTAL
As substantial variations in local law exist, the example Transaction Receipt shown above is not appropriate for use by all Members. Before adopting this exhibit for general use, Members should confirm with their counsel whether the Transaction Receipt is appropriate. Members should also be certain that the Transaction Receipt operates in imprinters before adopting it for general use. Formsets must be sequentially numbered, consisting of at least 5 digits. Use of the sample formsets is optional. Members may design customized forms, provided that they contain at least the information shown in the above example.
B-104
15 May 2004
**CONFIDENTIAL**
MERCHANT COPY
Exhibit 7A
Exhibit 7B
51-Column Cash Disbursement Transaction ReceiptT&E
51-Column Cash Disbursement Transaction ReceiptT&E
DATE
123456
CASH DISBURSEMENT DRAFT

CARDHOLDER ADDRESS:
IDENTIFICATION
DISBURSEMENT MADE BY:
AFFILIATE COPY
NOTE: A FEE OR SET-UP CHARGE MAY BE ADDED TO THE CARDHOLDERS ACCOUNT BY THE CARD ISSUER SUBJECT TO THE TERMS OF THE ISSUERS AGREEMENT WITH THE CARDHOLDER. AMOUNT
Cardholder acknowledges receipt of funds in the amount of the total hereon and agrees to perform the obligations set forth in the Cardholders Agreement with the Issuer. Transaction confirmed and draft accepted.
CARDHOLDER COPY
CARDHOLDER SIGNATURE
TOTAL
FOR USE WITH PREMIER VISA CARDS OR VISA GOLD ONLY
AMOUNT
MERCHANT COPY
TOTAL

AMOUNT
TOTAL
15 May 2004
**CONFIDENTIAL**
B-105
Exhibit 7B
Exhibit 7C
80-Column Transaction Receipt
80-Column Transaction Receipt
DEPT. NO.
CLERKS NO.
CLERKS INIT.
SALES DRAFT
QUAN. CLASS DESCRIPTION UNIT COST
TAKE SEND AMOUNT
SUB TOTAL DATE

Purchaser - Acceptor (hereon called Cardholder) agrees to pay to the issuer of the Bank Card used hereon, or order, the amount shown as the TOTAL hereon in accordance with the terms of the Cardholders Agreement governing the use of the Bank Card.
AUTHORIZATION CODE
SALE CONFIRMED AND DRAFT ACCEPTED
TOTAL
DATE
AUTHORIZATION CODE TAX
TOTAL

DATE
AUTHORIZATION CODE TAX
X
TOTAL
B-106
15 May 2004
**CONFIDENTIAL**
AFFILIATE COPY
CARDHOLDER COPY
TAX
MERCHANT COPY
Exhibit 7C
Exhibit 7D
80-Column Transaction ReceiptVisa Hotel Services Merchant
80-Column Transaction ReceiptVisa Hotel Services Merchant
CHECK IN DATE
CHECKOUT DATE
ROOM RATE
CLERKS INIT.
AUTHORIZATION DATE
APPROVAL DATE
AMOUNT APPROVED
DESCRIPTION
Purchaser - Acceptor (hereon called Cardholder) agrees to pay to the issuer of the Bank Card used hereon or order, the amount shown as the TOTAL hereon in accordance with the terms of the Cardholders Agreement governing the use of the Bank Card.
CHARGES
TOTAL
TOTAL

TAX
TOTAL
AFFILIATE COPY
TAX
CARDHOLDER COPY
TAX
MEMBER COPY
15 May 2004
**CONFIDENTIAL**
B-107
Exhibit 7D
Exhibit 7E
80-Column Credit Transaction Receipt
DEPT. NO.
CLERKS NO.
CLERKS INIT.
CREDIT VOUCHER
QUAN. CLASS
DESCRIPTION
UNIT COST
AMOUNT
DATE
Merchant named above hereby authorizes the Bank to whom this Voucher is initially presented: (i) to charge Merchants account for the TOTAL shown hereon in accordance with the Merchant Agreement with such Bank and (ii) to deliver this Voucher to the issuer of the Bank Card, as identified by the account number imprinted hereon, for credit to such account.
REASON FOR RETURN TAX
MERCHANT COPY
X
MERCHANTS OR CARDHOLDERS SIGNATURE
TOTAL CREDIT
DATE
TOTAL CREDIT

DATE
X
TOTAL CREDIT
B-108
15 May 2004
**CONFIDENTIAL**
AFFILIATE COPY
CARDHOLDER COPY
Exhibit 7E
Exhibit 7F
51-Column Transaction ReceiptT&E
51-Column Transaction ReceiptT&E
DATE AUTHORIZATION CODE CASHIERS INIT.
AMOUNT
DESCRIPTION Delayed Charges Listed Below
TAX
Pur c h a se r - A cc e p t o r ( h e r e o n c a l le d Car d h olde r ) a g r e e s t o p ay t o t h e is sue r o f t h e Bank Card us ed hereon or order, the a m ount show n as the TOTAL he re on in a cco rd a n ce wi th th e te r m s o f t he Ca rd holder s A gr eem ent gover ni ng t he use of t he Ba n k Ca r d . SA L E C ONF IR M E D A N D D RA F T AC CE P T E D.
Type Delayed Chg. Amt. Delayed Chg. Received Total
TIPS & MISC. TOTAL
TAX
P u r ch a se r - Ac ce p t o r ( h e r e o n c a lle d C a r d h o ld e r) a g r e e s t o p ay t o t h e i ssu e r o f t h e B ank Ca rd u sed hereon or order, the amount s how n as the TOTA L hereon in a cc o r d a n ce w it h t h e t e r m s o f t h e C a r d h o ld e r s A g r e e m e n t g ove r n in g t h e u se o f t h e B a n k C ar d . S AL E C ON F IRM E D AN D D RA F T ACC E PT E D.
Type Delayed Chg. Amt. Delayed Chg.
TIPS & MISC. TOTAL
AFFILIATE COPY
Received Total
CARDHOLDER COPY
MERCHANT COPY
TAX
Pu r c h a se r - A cc e p t o r ( h e r e o n cal le d Car d h olde r ) a g r e e s t o p ay t o t h e is sue r o f t h e Bank Card us ed hereon or order, th e a m ount show n as the TOTAL he re on in a cco rd a n ce wi th the ter m s o f t he Ca rd holder s A gr eem ent gover ni ng t he use of t he Ba n k Ca rd . SA L E C ONF IR M E D A N D D RA F T AC CE P T E D.
Type Delayed Chg. Amt. Delayed Chg. Received Total
TIPS & MISC. TOTAL
15 May 2004
**CONFIDENTIAL**
B-109
Exhibit 7F
Exhibit 7G
DATE REASON FOR RETURN.
CASHIERS INIT.
AMOUNT SUB TOTAL
DESCRIPTION
TOTAL CREDIT
Merchant named above hereby authorizes the Bank to whom this Transaction Receipt is initially presented: (i) to charge Merchants account for the TOTAL shown hereon in accordance with its Merchant Agreement with such Bank and (ii) to deliver this Transaction Receipt to the issuer of the Bank Card, as identified by the account number imprinted hereon, for credit to such account.
CREDIT TRANSACTION RECEIPT
RETA IN THIS COP Y FO R S TATE ME NT VERIFICATION
TOTAL CREDIT
B-110
15 May 2004
**CONFIDENTIAL**
AFFILIATE COPY
TOTAL CREDIT
CARDHOLDER COPY
MERCHANT COPY
Exhibit 7G
Exhibit 7H
51-Column Transaction ReceiptOil Companies
51-Column Transaction ReceiptOil Companies
DATE AUTHORIZATION CODE
ATTENDANT
LICENSE NO.
COUNTRY DESCRIPTION
AMOUNT
IT E M G A S MI S C
X
TOTAL
Purchaser - Acceptor (hereon called Cardholder) agrees to pay to the issuer of the Bank Card used hereon or order, the amount shown as the TOTAL hereon in accordance with the terms of the Cardholders Agreement governing the use of the Bank Card. SALE CONFIRMED AND DRAFT ACCEPTED.
MI S C
Purchaser - Acceptor (hereon called Cardholder) agrees to pay to the issuer of the Bank Card used hereon or order, the amount shown as the TOTAL hereon in accordance with the ter ms of the Cardholders Agreement governing the use of the Bank Card. SALE CONFIRMED AND DRAFT ACCEPTED.
MI S C
X
SALES DRAFT TOTAL
T A X
15 May 2004
**CONFIDENTIAL**
B-111
Exhibit 7H
AFFILIATE COPY
SALES DRAFT TOTAL
T A X
CARDHOLDER COPY
Purchaser - Acceptor (hereon called Cardholder) agrees to pay to the issuer of the Bank Card used hereon or order, the amount shown as the TOTAL hereon in accordance with the terms of the Cardholders Agreement governing the use of the Bank Card. SALE CONFIRMED AND DRAFT ACCEPTED.
SALES DRAFT
T A X
Exhibit 7I

This exhibit specifies the data requirements for Electronic Transaction Receipts. Table 7I-1 Data Requirements: Face-to-Face Electronic Purchase or Credit Transaction Receipt
Transaction Data Requirements Merchant name Merchant city and country (and state/province, if applicable) Transaction amount (or credit), indicated in Transaction Currency Transaction Date (or credit) preparation date Account Number (except for the final 4 digits, the Account Number on the Transaction Receipt may be disguised or suppressed) Space for Cardholder signature Authorization Code, if applicable Transaction type (purchase or credit)
Table 7I-2
Data Requirements: ATM Cash Disbursement or Load Transaction Receipt
Transaction Data Requirements ATM or Load Device Acquirer name and/or name of affiliated domestic or regional network ATM or Load Device street location or location code ATM or Load Device city and country (and state/province, if applicable) Transaction amount indicated in Transaction Currency Account Number or card number (at least 4 digits of the Account Number or card number must be disguised or suppressed) Type of account accessed Transaction Date Authorization Code Transaction type (Cash Disbursement)
Exhibit 7I
B-112
15 May 2004
**CONFIDENTIAL**
Exhibit 7I
Electronic Transaction Receipt (continued)
Table 7I-3
Data Requirements: Limited-Amount Terminal Transaction Receipt (Except for Magnetic-Stripe Telephones)
Transaction Data Requirements Merchant name Terminal location (city and country) Transaction amount indicated in Transaction Currency Identification of Transaction Currency Transaction Date Account Number (if used, except for the final 4 digits, the Account Number on the Transaction Receipt may be disguised or suppressed) Authorization Code, if applicable Transaction type (purchase)
Table 7I-4
Data Requirements: Automated Dispensing Machine Transaction Receipt
Transaction Data Requirements Account Number (except for the final 4 digits, the Account Number on the Transaction Receipt may be disguised or suppressed) Merchant name Location or location code of Automated Dispensing Machine Transaction amount indicated in Transaction Currency Identification of Transaction Currency Transaction Date Authorization Code Transaction type (purchase)
Table 7I-5
Data Requirements: Self-Service Terminal Transaction Receipt
Transaction Data Requirements Account Number (except for the final 4 digits, the Account Number on the Transaction Receipt may be disguised or suppressed) Merchant name Transaction amount indicated in Transaction Currency Identification of Transaction Currency Transaction Date Authorization Code Transaction type (purchase)
15 May 2004
**CONFIDENTIAL**
B-113
Exhibit 7I
Exhibit 7J

This exhibit specifies the data requirements for manual Transaction Receipts. Table 7J-1: Data Requirements: Manual Transaction Receipt (Retail and Miscellaneous Merchant Types)
Transaction Data Requirements Embossed Card data Merchant name Merchant city and country (and state/province, if applicable) Transaction amount indicated in Transaction Currency Identification of Transaction Currency Transaction Date Description of goods or services (optional) Space for Cardholder signature Authorization Code, if applicable Transaction type (purchase)
Table 7J-2 Data Requirements: Manual Transaction Receipt (Hotels Only)

Transaction Data Requirements Embossed Card data Hotel name Hotel city and country (and state/province, if applicable) Transaction amount indicated in Transaction Currency Identification of Transaction Currency Transaction Date Description of goods or services (optional) Space for Cardholder signature Space for guest check-in date Space for guest check-out date Space for room rate Space for salespersons initials Authorization dates, amounts, and approval codes (if applicable)
Exhibit 7J
B-114
15 May 2004
**CONFIDENTIAL**
Exhibit 7J
Manual Transaction Receipt (continued)
Table 7J-3 Data Requirements: Guest Folio (Hotels Only)

Transaction Data Requirements Embossed Card data Hotel name Hotel city and country (and state/province, if applicable) Transaction amount indicated in Transaction Currency Identification of Transaction Currency Transaction Date Description of goods or services (optional) Space for Cardholder signature Authorization Code, if applicable Guest check-in date Guest check-out date Room rate and salespersons initials Authorization dates, amounts, and approval codes Intended length of stay at check-in (optional) Applicable tax and/or service charge rates (optional) Computation and procedure for estimating ancillary charges (optional) Estimated Transaction amount calculated on check-in date (optional)
Table 7J-4: Data Requirements: Manual Cash Disbursement Transaction Receipt

Transaction Data Requirements Embossed Card data Acquirer or Merchant name City and country (and state/province, if applicable) of Acquirer or Merchant as appropriate Transaction amount indicated in Transaction Currency Identification of Transaction Currency Transaction Date Space for Cardholder identification Space for Cardholder signature Space for clerk signature or identification Authorization Code Space for 4 printed digits above or below Account Number Transaction type (Cash Disbursement)
15 May 2004
**CONFIDENTIAL**
B-115
Exhibit 7J
Exhibit 7J
Manual Transaction Receipt (continued)
Table 7J-5: Data Requirements: Manual Credit Transaction Receipt

Transaction Data Requirements Embossed Card data Merchant name Merchant location (city and country) Credit amount indicated in Transaction Currency Identification of Transaction Currency Credit preparation date Description of goods or services returned to Merchant (optional) Space for Merchant or Cardholder signature Transaction type (credit)
Exhibit 7J
B-116
15 May 2004
**CONFIDENTIAL**
Exhibit 7K

This exhibit specifies the data requirements for Electronic Commerce Transaction Receipts. Table 7K-1: Data Requirements: Electronic Commerce Purchase or Credit Transaction Receipt
Transaction Data Requirements1 Merchant name2 Merchant online address Transaction amount (or credit), indicated in Transaction Currency Transaction Date (or credit preparation date) Unique Transaction identification number Purchaser name Authorization Code Transaction type (purchase or credit) Description of merchandise/services Return/refund policy (if restricted)
1. See Volume IGeneral Rules, Section 5.3.A.1 for additional data requirements. 2. The Merchant name must not be the name of the network provider or other entity unless the Transaction represents membership service charges or merchandise/services provided by the network provider itself.
15 May 2004
**CONFIDENTIAL**
B-117
Exhibit 7K
Exhibit 8B
Request For Collection Assistance
Request For Collection Assistance
TO:
Date
Requested by Name (Issuer) BIN
City Person to Contact
State/Province/Country/Postal Code
Telephone Fax
CARDHOLDER INFORMATION
Account Number Address Employer Spouses Employer Address Address Cardholder Name City Spouse
State/Province/Country/Postal Code
Telephone Telephone Telephone
City City
ACCOUNT INFORMATION
Previous Balance Number of Cards Out Amount Past Due Expiration Date Months Past Due Date Last paid Minimum Acceptable Payment Amount Paid Billing Date
ASSISTANCE REQUESTED
Pick up ____ Cards Contact for minimum acceptable payment Contact for balance in full Obtain specific repayment arrangements Other______________________________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________________ NOTE: PLEASE DO NOT PLACE THIS ACCOUNT WITH A COLLECTION AGENCY OR ATTORNEY WITHOUT CONSENT OF ISSUER.
Exhibit 8B
B-118
Brief description of previous collection attempts: _______________________________________________________________________________________________________
_______________________ _____________________ _____________________ _____________________ ____________________ _______________________ _____________________ _____________________ _____________________ ____________________ THE RECEIVING MEMBER SHOULD COMPLETE THE FOLLOWING INFORMATION. AFTER COMPLETING COLLECTION ASSISTANCE, PLEASE SIGN AND RETURN THIS FORM TO THE SENDER.
Date request received Individual designated to work on request Telephone Fax Description of Assistance Provided What were the results of the contact? _______________________________________________________________________________________________________________
_______________________ _____________________ _____________________ _____________________ ____________________ _______________________ _____________________ _____________________ _____________________ ____________________
If applicable, specify payment amount and date promised. Amount US $ ___________ Date ___________ Comments ____________________________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________________
15 May 2004
**CONFIDENTIAL**
Exhibit 8C
Settlement Assistance Request
Settlement Assistance Request

Use this form to request assistance in obtaining the remainder of the Account Number from the Issuer, as specified in Volume IGeneral Rules, Section 4.9.B.1. Indicate as much of the Account Number as available. Fully complete the remainder of the form. Attach a legible copy of the Transaction Receipt to this form and mail to the Issuer. Use a separate Settlement Assistance Request form for each Transaction.
To BIN #:___ ___ ___ ___ ___ ___
From BIN:___ ___ ___ ___ ___ ___
Date:_______________
Account/Number: __________________________________________________________________________ Acquirer Reference Number:__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ Cardholder Name:__________________________________________________________________________________________ Transaction Date: _____________________________________ (MM/DD/YY) Amount: __________________________________________ (In Transaction Currency)
Merchant Name: ___________________________________________________________________________________________ Merchant City: ________________________________________ Return this Form to: Merchant Country: ___________________________________
_____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
Requested By:__________________________________________________________________ Telephone Number:______________________________________________________________ Fax Number: ___________________________________________________________________ Telex Number: __________________________________________________________________
To Be Completed by Issuer: Account Number: _________________________________________________________________________________________ Requested By:__________________________________________________________________ Telephone Number:______________________________________________________________ Fax Number: ___________________________________________________________________ Telex Number: __________________________________________________________________ Date: _________________________________________________________________________
15 May 2004
**CONFIDENTIAL**
B-119
Exhibit 8C
Attention:
_____________________________________________________________________________
Exhibit 8C
B-120
15 May 2004
**CONFIDENTIAL**
Appendix C
Merchant Data Standards
This appendix contains Merchant Category Codes, Floor Limit category codes, required Merchant name abbreviations, and other applicable Merchant data standards.
Merchant Category Code Assignments
A Merchant Category Code is a 4-digit number assigned to a Merchant by an Acquirer that designates the Merchants principal trade, profession, or line of business. Merchant Category Codes are not assigned to track a specific Transaction type or to identify a particular method of processing. If a Merchant is an Airline, Car Rental Company, or Hotel, the Acquirer must assign the specific code for that Merchant in the 3000 range of codes. If a specific code in the 3000 range is not listed for a Merchant category, the Acquirer must assign the general industry code (such as 4511 for Airlines, 7512 for Car Rental Companies, or 7011 for Hotels). If a Merchant does not fit under a specific Merchant Category Code, the Acquirer must assign it a general Merchant Category Code, such as 8999. Because Merchant Category Codes are used for a variety of reporting and risk management purposes, it is critical that the Acquirer correctly codes this information for each Merchant.
T&E Clarifications
A Merchant that manages the sales, rentals, or other uses of timeshares or condominiums must be assigned Merchant Category Code 7012, Timeshares (a non-T&E code), as specified in Volume IGeneral Rules, Section 5.2.E.10. When these Merchants operate as full-service lodging establishments (i.e., providing maid and room service) an Acquirer may assign Merchant Category Code 7011. An Acquirer may process Transactions occurring at a gift shop, restaurant, or other establishment located in a Hotel with the Merchant Category Code for the Hotel ONLY IF the Merchant bills the Transaction to the Cardholders room. If payment is made separately with a Visa Card at the Point-of-Transaction, the Acquirer must use the appropriate retail Merchant Category Code (such as 5947 for gift shops or 5812 for restaurants).
Direct Marketing Merchant Category Code Assignments
An Acquirer may assign one of the following Direct Marketing Merchant Category Codes, as applicable. Direct Marketing Insurance Services (5960)Insurance services that may be offered via direct mail, billing statement insert, magazine, or television advertisement. Prospective customers are given a telephone number or an address to which they reply for enrollment in the service. Services offered include all forms of life insurance, hospital indemnity insurance, accidental death and dismemberment insurance, or credit card insurance. Services are often targeted to affinity groups. Billing of insurance premiums typically takes the form of periodic (monthly, quarterly, annually) installments which continue until canceled either by the Cardholder or the insurance company. Insurance agents are specifically excluded from this Merchant Category Code.
EXAMPLE
An insurance company that solicits Cardholders for credit card insurance via billing statement insert
15 May 2004
**CONFIDENTIAL**
C-1
MCCs
Appendix C
Catalog Merchants (5964)Goods are offered to consumers via paper or electronic catalog. This Merchant Category Code is designed for Merchants with no retail (face-to-face) sales. A 1- or 2-page leaflet is not considered a catalog.
EXAMPLE
Television shopping services, catalog services
Combination Catalog and Retail Merchants (5965)Goods are sold to consumers via paper or electronic catalog and at one or more retail outlets. Catalog sales must be processed under Merchant Category Code 5965 and all retail sales must be processed under the appropriate retail Merchant Category Code, for which a separate and unique Merchant name and identification number are required.
EXAMPLE
Department stores with catalog subsidiaries or divisions; electronics, sports clothes/equipment, or gourmet food/equipment sold by catalog and in retail stores
Outbound Telemarketing Merchants (5966)A Merchant sells products using outbound telemarketing methods. The Merchant initiates contact with prospective buyers via telephone or mailing (other than a catalog) that instructs the Cardholder to contact the Merchant in an attempt to generate sales. This classification includes Merchants known as up-sellers. Such Merchants often solicit Cardholders when they contact call centers to purchase products of other Direct Marketing Merchants or to request customer service assistance. In all cases, these solicitations are made in a Card-Absent Environment.
EXAMPLE
Distributors of cosmetics, health care products, vitamins, timeshare facilities, discount buying clubs, membership clubs, discount travel clubs, credit card protection/registration and protection services
Inbound Teleservices Merchants (5967)Audiotext or videotext services accessed by the Cardholder via fax or telephone. This Merchant Category Code applies to information services as well as products that may be sold through the service.
EXAMPLE
Horoscope readings, pay-per-call services, sports scores, stock market quotations
MCCs
C-2
NOTE
Also see Computer Network/Information Services (4816) for services accessed via computer modem.
Continuity/Subscription Merchants (5968)Products or services are offered via subscription to a Cardholder on a continuing (monthly, quarterly) basis.
EXAMPLE
Record, tape or compact disc clubs, collectible services, periodicals
15 May 2004
**CONFIDENTIAL**
Appendix C
Other Direct Marketers (5969)This category code is comprised of all other direct marketing companies that do not meet the criteria for any of the above categories. It includes Merchants offering one or 2 products per promotion, using multiple approaches (including a one- or 2-page leaflet with an order form or telephone number for placing orders).
EXAMPLE
Theater or sports tickets by Mail/Phone Order, speciality items (such as kitchen tools/appliances, exercise equipment) offered only through radio or television
Not all Mail/Phone Order Transaction are necessarily direct marketing Transactions. Charitable contributions, Quasi-Cash Transactions, T&E Transactions, and Transactions occurring at health care locations (U.S.A. Region only) effected through Mail/Phone Order are not direct marketing Transactions. Other examples of Mail/Phone Order Transactions that are not direct marketing Transactions are telephone orders to florists, retail stores, grocery stores, and restaurants, which generally result from advertisements in the telephone directory or in newspapers. An Acquirer must use the Mail/Phone Order or Electronic Commerce Transaction indicator in the VisaNet Authorization and Clearing Records for all Mail/Phone Order Transactions, regardless of the assigned Merchant Category Code.
Assigned Floor Limit Category Codes
A Floor Limit category code is assigned to each type of Merchant listed in this appendix to assist an Acquirer in determining the maximum Floor Limit amount associated with each Merchants Merchant Category Code. The Floor Limit categories are included for informational purposes only. (Appendix D, "Maximum Authorized Floor Limits" lists the maximum Floor Limit amounts.)
Merchant Type Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies All Other Merchants Mail/Phone Order Transactions Automated Dispensing Machines and Self-Service Terminals Cash DisbursementsMembers Cash Disbursements (Processed as specified in Volume IGeneral Rules, Section 5.5.M) Travelers cheques or Foreign Currency (Processed as a Cash Disbursement) Floor Limit Category Code A B C D E F G H I J K L M N
15 May 2004
**CONFIDENTIAL**
C-3
MCCs
Appendix C
Merchant Type Quasi-Cash Transactions Hospitals
Floor Limit Category Code O P
Key
Merchant Category Codes that are no longer active (and are not to be used for original Presentments) appear for reference only in the numerical listing. Merchant Category Codes that are new or changed appear in bold text.
MCCs
C-4
15 May 2004
**CONFIDENTIAL**
Appendix C
Merchant Data Standards, Listed in Alphabetical Order by Type
MERCHANT TYPE
REQUIRED ABBREVIATION
FLOOR LIMIT CATEGORY CODE I I I I
MCC
A Accounting Services Advertising Services Agricultural Co-operatives Air Conditioning ContractorsSales and Installation Air Conditioning Repair Shops Airlines and Air Carriers, Not Listed Elsewhere ADRIA AIRWAYS AER LINGUS AERO COACH AVIATION AEROCONTINENTE AEROFLOT AERO SERVICO CARABOBO AERO VIRGIN ISLANDS AEROLINEAS ARGENTINAS AEROLINEAS NICARAGUENSIS AEROMEXICO AEROPERU AIR AFRIQUE AIR ALGERIE AIR BRITISH COLUMBIA AIR CANADA AIR CHINA AIR DJIBOUTI AIR FRANCE AIR JAMAICA AIR LANKA AIR LITTORAL S.A. AIR MALTA
* ** ***
8931 7311 0763 1711
I A ADRIA AIR AER LINGUS AEROCOACH AV AEROCONTINEN AEROFLOT ASC AIRLINE AERVIRGINIS AERO ARGENT AERONICARAG AEROMEXICO AEROPERU AIR AFRIQUE AIR ALGERIE AIR BC AIR CANADA AIR CHINA AIR DJIBOUTI AIR FRANCE AIR JAMAICA AIR LANKA AIRLITTORAL AIR MALTA A A A A A A A A A A A A A A A A A A A A A A
7623 4511 3064 3043 3287 3167 3011 3263 3284 3030 3286 3076 3285 3083 3021 3071 3009 3261 3282 3007 3280 3044 3148 3028
Effective 4 October 2003 Effective 3 April 2004 Effective 2 October 2004 International Airline Program Participant
15 May 2004
**CONFIDENTIAL**
C-5
MCCs
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
MCC
AIR MAURITIUS AIR NEW ZEALAND AIR PANAMA AIR SEYCHELLES AIR ZAIRE AIR ZIMBABWE AIR-INDIA AIRINTER AIRTRAN AIRWAYS ALASKA AIRLINES ALITALIA ALL NIPPON AIRWAYS ALM ALOHA AIRLINES AMERICA WEST AMERICAN AIRLINES AMERICAN TRANS AIR ANSETT AIRLINES ASIANA AIRLINES AUSTRALIAN AIRLINES AUSTRIAN AIR SERVICE AUSTRIAN AIRLINES AVENSA AVIACO (SPAIN) AVIANCA AVIATECA (GUATEMALA) BAHAMASAIR BALKAN-BULGARIAN AIRLINES BAR HARBOR AIRLINES BEMIDJI AIRLINES BRAATHENS S.A.F.E. (NORWAY)
* ** ***
AIRMAURITIUS AIR NZ AIR PANAMA AIR SEYCH AIR ZAIRE AIR ZIMBABWE AIR-INDIA AIRINTER AIRTRANAIR ALASKA AIR ALITALIA A.N.A. AIR ALM AIRLINE ALOHA AIR AMERWESTAIR AMERICAN AIR ATA AIR ANSETT AIR ASIANA AIR AUSTRAL AIR AUST AIRSERV AUSTRIAN AIR AVENSA AIR AVIACO AIR AVIANCA AVIATECA AIR BAHAMASAIR BALKAN AIR BARHARBORAIR BEMIDJI AIR BRAATHENS
3298 3025 3267 3266 3151 3096 3020 3065 3177 3256 3013 3161 3252 3251 3253 3001 3259 3033 3098 3034 3243 3051 3242 3053 3039 3241 3240 3041 3239 3238 3106
MCCs
C-6
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
MCC
BRITISH AIRWAYS BRITISH MIDLAND BROCKWAY AIR BWIA CANADIAN AIRLINES INTERNATIONAL CAPITOL AIR CARNIVAL AIRLINES CATHAY PACIFIC CAYMAN AIRWAYS CHINA AIRLINES CHINA EASTERN AIRLINES COMAIR COMMAND AIRWAYS COMPANIA FAUCETT CONTINENTAL COPA CROATIA AIRLINES CROWN AIR CRUZEIRO DO SUL (BRAZIL) CSA CUMBERLAND AIRLINES CYPRUS AIRWAYS DAN AIR SERVICES DELTA DOMINICANA EAST/WEST AIRLINES (AUSTRALIA) ECUATORIANA EGYPTAIR EL AL EMIRATES AIRLINES ETHIOPIAN AIRLINES
* ** ***
BRITISH AWYS BRIT MIDLAND BROCKWAY AIR BWIA AIRLINE CANADIAN AIR CAPITOL AIR CARNIVAL AIR CATHAYPACAIR CAYMANAIR CHINA AIRLINE CHINEASTAIR COMAIR COMMAND AIR COMP FAU AIR CONTINENTAL COPA AIR CROATIA AIR CROWN AIR CRUZEIRO AIR CSA AIRLINE CUMBERLNDAIR CYPRUS AIR DAN AIR DELTA AIR DOMINICANA E/W AIRLINE ECUATORIANA EGYPTAIR EL AL EMIRATES ETHIOPIAN AIR
3005 3111 3235 3234 3171 3233 3086 3099 3228 3078 3206 3223 3222 3220 3061 3219 3088 3218 3046 3217 3216 3292
3058 3212 3057 3293 3037 3032 3026 3294
15 May 2004
**CONFIDENTIAL**
C-7
MCCs
3215
Appendix C
MERCHANT TYPE
MCC
EVA AIRWAYS CORPORATION FRONTIER AIRLINES FINNAIR FREEDOM AIR GARUDA (INDONESIA) GO FLY, LTD GOLDEN PACIFIC AIR GULF AIR (BAHRAIN) GUYANA AIRWAYS HAVASU AIRLINES HAWAIIAN AIR IBERIA ICELANDAIR INDIAN AIRLINES IRAN AIR ISLAND AIRLINES JAPAN AIRLINES JETBLUE AIRWAYS JUGOSLAV AIR KENYA AIRWAYS KLM (ROYAL DUTCH AIRLINES) KOREAN AIRLINES KUWAIT AIRWAYS LAB (BOLIVIA) LACSA (COSTA RICA) LADECO (CHILE) LANCHILE LAP (PARAGUAY) LAV (VENEZUELA) LIAT LOT (POLAND)
* ** ***
EVA AIR FRONTIER AIR FINNAIR FREEDOM AIR GARUDA AIR GOFLY GOLDPAC AIR GULF AIR GUYANA AIR HAVASU AIR HAWAIIAN AIR IBERIA ICELANDAIR INDIAN AIR IRAN AIR ISLAND AIR JAL AIRLINE JETBLUE JUGOSLAV AIR KENYA AIR KLM AIRLINE KOREAN AIR KUWAIT AIR LAB AIR LACSA AIR LADECO AIR LANCHILE LAP AIR LAV AIR LIAT AIRLINE LOT AIR
3084 3132 3042 3204 3103 3156 3203 3040 3200 3197 3196 3102 3050 3193 3192 3191 3006 3174 3190 3295 3010 3082 3038 3055 3187 3054 3052 3186 3185 3184 3182
MCCs
C-8
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
MCC
LUFTHANSA LUXAIR MALAYSIAN AIRLINE SYSTEM MALEV MESA AIR METRO AIRLINES METROFLIGHT AIRLINES MEXICANA MIDDLE EAST AIR MIDWEST EXPRESS AIRLINES MOUNT COOK NATIONAIR NEW YORK HELICOPTER NIGERIA AIRWAYS NORDAIR NORONTAIR NORTHWEST NORWEGIAN AIR SHUTTLE OLYMPIC AIRWAYS OMAN AVIATION SERVICES PAKISTAN INTERNATIONAL PAN AMERICAN PBA PHILIPPINE AIRLINES PRINCEVILLE QANTAS QATAR AIRWAYS QUEBECAIRE RENO AIR, INC. ROYAL AIR MAROC
* ** ***
LUFTHANSA LUXAIR MALAY AIR MALEV AIR MESA AIR METRO AIR METROFLT AIR MEXICANA MIDEAST AIR MIDWEST EXP MT COOK AIR NATIONAIR NY HELI NIGERIA AIR NORDAIR NORONTAIR NWA AIR NORWEGIANAIR OLYMPIC AIR OMANAIR PAKISTAN AIR PAN AM AIR PBA AIRLINE PHILIPP AIR PRINCVLLEAIR QANTAS AIR QATAR AIR QUEBECAIRE RENO AIR AIR MAROC
3008 3146 3100 3181 3178 3087 3176 3023 3175 3085 3170 3172 3165 3045 3081 3164 3060 3211** 3031 3183** 3024
3159 3022 3154 3012 3136 3056 3262 3048
15 May 2004
**CONFIDENTIAL**
C-9
MCCs
3002
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE A
MCC
SAETA SOCIAEDAD ECUATORIANOS DE TRANSPORTES AEREOS SAHSA SERVICIO AEREO DE HONDURAS SAN JUAN AIRLINES SAS SAUDI ARABIAN AIRLINES SCENIC AIRLINES SIMMONS AIRLINES SINGAPORE AIRLINES SINGLETON SN BRUSSELS AIRLINES SOUTH AFRICAN AIRWAYS SOUTHWEST SPANAIR SUDAN AIRWAYS SUN WORLD INTERNATIONAL SUNBELT AIRLINES SURINAM AIRWAYS SWISS INTERNATIONAL AIRLINES TACA INTERNATIONAL TALAIR TAN TAP (PORTUGAL) TAROM ROMANIAN AIR TRANSPORT THAI AIRWAYS THY (TURKEY) TOWER AIR TRANS WORLD AIRLINES TRANSAERO
* ** ***
SAETA AIR
3229
SAHSA AIR SAN JUAN AIR SAS SAUDIA AIR SCENIC AIR SIMMONS AIR SINGAPOREAIR SINGLETONAIR SNBRSSLSAIR SAA AIRWAYS SOUTHWESTAIR SPANAIR SUDAN AIR SUNWORLD AIR SUNBELT AIR SURINAM AIR SWISSINTAIR TACA AIR TALAIR TAN AIR TAP AIR TAROM AIR THAI AIRWAYS THY AIRLINE TOWERAIR TWA AIRLINE TRANSAERO
A A A A A A A A A A A A A A A A A A A A A A A A A A A
3231 3145 3016 3014 3143 3138 3075 3137 3029** 3017 3066 3097 3135 3130 3133 3129 3015*** 3127 3126 3125 3035 3297 3077 3047 3115 3004 3089
MCCs
C-10
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE A A A A A A A A A A A A A A A A A A A I I I I I I I I I I
MCC
TRANSPORTES AEROS MILITARES ECUATORIANOS TUNIS AIR UNI AIRWAYS CORPORATION UNITED AIRLINES U.S. AIRWAYS U.S. AIR SHUTTLE UTA/INTERAIR VALLEY AIRLINES VANGUARD AIRLINES VARIG (BRAZIL) VASP (BRAZIL) VIASA VIRGIN ATLANTIC VIRGIN EXPRESS WIDEROES FLYVESELSKAP WESTJET AIRLINES WINDWARD ISLAND WINGS AIRWAYS ZAMBIA AIRWAYS Airports, Airport Terminals Alimony Alterations and Mending, Tailors and Seamstresses Ambulance Services Amusement and Recreation Services Amusement Parks Antique Reproductions Antique ShopsSales, Repairs, and Restoration Services Apartments, Apartment Buildings Apparel and Accessory ShopsMiscellaneous
* ** ***
TAME AIRLINE TUNIS AIR UNIAIR UNITED AIR USAIRWAYS USAIRSHUTL UTA AIRLINE VALLEY AIR VANGUARD AIR VARIG VASP AIRLINE VIASA VIRGINATLAIR VIRGINEXPAIR WIDEROES WESTJETAIR WINDWRDISAIR WINGS AIR ZAMBIA AIR
3221 3049 3090 3000 3063 3254 3027 3118 3067 3018 3036 3117 3144 3188** 3299 3180** 3112 3110 3094 4582 9211 5697 4119 7999 7996 5937 5932 7299 5699
15 May 2004
**CONFIDENTIAL**
C-11
MCCs
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I I I I I
MCC
Appliance Rentals Appliance Repair Shops Appliance Stores, Not Elsewhere Classified Aquariums, Seaquariums, Dolphinariums ArchitecturalEngineering and Surveying Services Armored Cars Art and GraphicsCommercial Art Dealers Art Galleries Artists Supply Shops Athletic ClubsMemberships Athletic Fields Attorneys Auditing Services Automated Fuel Dispensers Automobile Associations Automobile Dealers (New and Used)Sales, Service, Repairs, Parts, and Leasing Automobile Dealers (Used Only) Automobile Parking Lots Automotive, Aircraft, and Farm Equipment Dealers, Not Elsewhere Classified Automotive Body Repair Shops Automotive Dealers Automotive Paint Shops Automotive Parts, Accessories Stores Automotive Service Shops Automotive Tire Stores Awning and Tent Shops
* ** *** Effective 4 October 2003 Effective 3 April 2004 Effective 2 October 2004 International Airline Program Participant
7394 7629 5722 7998 8911 7393 7333 5971 5971 5970 7997 7941 8111 8931 5542 8675 5511
I I I
5521 7523 5599
MCCs
C-12
I I I I I I I
7531 5599 7535 5533 7538 5532 5998
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I L L I I I I I I I I I I I I I I I I I I I I I I I
MCC
B Bail and Bond Payments Bakeries Bands BanksAutomated Cash Disbursements BanksManual Cash Disbursements BanksMerchandise and Services Barber Shops BarsAlcoholic Beverages Beauty Shops Beauty Spas Beer Stores Betting, including Lottery Tickets Bicycle ShopsSales and Service Billiard and Pool Establishments Blueprinting Services Boat Dealers Boat Rentals and Leases Books, Periodicals, and Newspapers Book Stores Bookkeeping Services Botanical Gardens Bowling Alleys Boys Camps Boys Clothing and Accessories Stores Bridge Fees Building Materials Stores Bus Lines Business Schools
9223 5462 7929 6011 6010 6012 7230 5813 7230 7298 5921 7995 5940 7932 7338 5551 4457 5192 5942 7999 7933 7032 5611 4784 5211 4131 8244
15 May 2004
**CONFIDENTIAL**
C-13
MCCs
8931
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I
MCC
Business Services, Not Elsewhere Classified Buying/Shopping Services, Clubs C Cable, Satellite, and Other Pay Television and Radio Services Camera and Photographic Supply Stores Camp Grounds Camper Dealers Camps, Boys and Girls Candy Stores Car Rental Companies, Not Listed Below ACCENT RENT-A-CAR ACTION AUTO RENTAL ADVANTAGE RENT-A-CAR AFFILIATED AUTO RENTAL AGENCY RENT-A-CAR AIRWAYS RENT-A-CAR AJAX RENT-A-CAR ALAMO RENT-A-CAR ALLSTATE RENT-A-CAR ALTRA AUTO RENTAL AMERICAN INTL RENT-A-CAR ANSA INTL RENT-A-CAR AUTOHANSA RENT-A-CAR AUTO HOST CAR RENTALS AUTOMATE RENT-A-CAR AVCAR RENT-A-CAR AVIS RENT-A-CAR AVON RENT-A-CAR A-1 RENT-A-CAR
7399 7278
I I I I I I C C C C C C C C C C C C C C C C C C C C
4899 5946 7033 5561 7032 5441 7512 3374 3354 3441 3351 3364 3361 3376 3387 3421 3362 3352 3420 3436 3400 3425 3423 3389 3427 3412
MCCs
C-14
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
MCC
BROOKS RENT-A-CAR BUDGET RENT-A-CAR CAREY RENT-A-CAR CITE RENT-A-CAR DOLLAR RENT-A-CAR ECONO-CAR RENT-A-CAR ENTERPRISE RENT-A-CAR EUROP CAR EUROPE BY CAR GENERAL RENT-A-CAR GODFREY NATL RENT-A-CAR HERTZ HOLIDAY RENT-A-CAR INSURANCE RENT-A-CAR INTERENT RENT-A-CAR KEMWELL GROUP RENT-A-CAR MAJOR RENT-A-CAR MERCHANTS RENT-A-CAR MILLEVILLE RENT-A-CAR NATIONAL CAR RENTAL PAYLESS CAR RENTAL RENT-A-WRECK REPLACEMENT RENT-A-CAR RESERVE RENT-A-CAR SHOWCASE RENTAL CARS SNAPPY CAR RENTAL THRIFTY CAR RENTAL TILDEN RENT-A-CAR TRIANGLE RENT-A-CAR TROPICAL RENT-A-CAR UGLY DUCKLING RENT-A-CAR
3353 3366 3428 3437 3390 3398 3405 3381 3391 3409 3414 3357 3368 3429 3438 3394 3430 3388* 3439 3393 3359 3370
3432 3386 3360 3395 3396 3380 3385 3433
15 May 2004
**CONFIDENTIAL**
C-15
MCCs
3431
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE C C I I I I I I I I I I I I I I I I I I I I I I I I I I I
MCC
USA RENT-A-CAR VALUE RENT-A-CAR Car Washes Card Shops Carnivals Carpentry Contractors Carpet Cleaning Casino Gaming Chips Caterers Charitable Organizations Chemicals and Allied Products, Not Elsewhere Classified Child Care Services Child Support Childrens and Infants Wear Stores Chiropodists Chiropractors Cigar Stores and Stands Circuses Civic Associations CleaningLaundry and Garment Services Cleaning and Maintenance, Janitorial Services Clock Repair Clock Stores ClothingChildrens and Infants ClothingFamily ClothingMens and Boys ClothingMens and Womens ClothingMiscellaneous Clothing RentalCostumes, Formal Wear, Uniforms
3434 3435 7542 5947 7996 1750 7217 7995 5811 8398 5169 8351 9211 5641 8049 8041 5993 7996 8641 7210 7349 7631 5944 5641 5651 5611 5691 5699 7296
MCCs
C-16
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I I I I
MCC
Clothing RepairsReweaving, Mending, Alterations ClothingSpecialty Shops ClothingSports, Riding Apparel ClothingWomens Ready-To-Wear Coal Dealers Cocktail Lounges Coin Stores Colleges and Junior Colleges Commercial Equipment, Not Elsewhere Classified Commercial Footwear Commercial Furniture Commercial Photography, Art, and Graphics Commercial Sports Commuter Transportation Computers, Computer Peripheral Equipment, Software Computer Programming, Integrated Systems Design, and Data Processing Services Computer Maintenance and Repair Services, Not Elsewhere Classified Computer Network/Information Services Computer Software Stores Concrete Work Contractors Confectionery Stores Construction Materials, Not Elsewhere Classified Consulting Services Consumer Credit Reporting Agencies
5697 5631 5655 5621 5983 5813 5972 8220 5046 5139 5021 7333 7941 4111 5045 7372
7379
I I I I I I I
4816 5734 1771 5441 5039 7392 7321
15 May 2004
**CONFIDENTIAL**
C-17
MCCs
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I L L I I I I I I I I I I I I
MCC
ContractorsResidential Buildings ContractorsSpecial Trade, Not Elsewhere Classified Convalescent Homes Convenience Food Stores Correspondence Schools Cosmetic Stores Costume Rentals Counseling ServicesDebt, Marriage, Personal Country ClubsMemberships Courier ServicesAir or Ground Court Costs Craft Shops Credit Reporting Agencies Credit UnionsAutomated Cash Disbursements Credit UnionsManual Cash Disbursements Credit UnionsMerchandise and Services Crematories Cruise Lines D Dairy Products Stores Dance Halls, Studios, and Schools Data Processing Services Dating Services Day Care Services Debt Counseling DecoratingContractors Delicatessens Delivery ServicesLocal
1520 1799 8050 5499 8241 5977 7296 7277 7997 4215 9211 5970 7321 6011 6010 6012 7261 4411 5451 7911 7372 7273 8351 7277 1799 5499 4214
MCCs
C-18
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I I J J J J J J J
MCC
Demolition Services Dental Laboratories Dentists Department Stores Detective Agencies and Protective Services Diaper Services Direct MarketingCatalog Merchants Direct MarketingCombination Catalog and Retail Merchants Direct MarketingContinuity/ Subscription Merchants Direct MarketingInbound Teleservices Merchants Direct MarketingOutbound Telemarketing Merchants Direct MarketingInsurance Services Direct MarketingDirect Marketers, Not Elsewhere Classified Direct MarketingTravel-Related Arrangement Services (Excluding Travel Agencies) Discotheques Discount Stores Disinfecting Services Doctors, Not Elsewhere Classified Door-to-Door Sales Drapery, Windowcovering, and Upholstery Stores Drugs, Drug Proprietaries, and Druggists Sundries Drug Stores Dry Cleaners
1799 8071 8021 5311 7393 7211 5964 5965 5968 5967 5966 5960 5969
5962
I I I I I I I I I
5813 5310 7342 8011 5963 5714 5122 5912 7216
15 May 2004
**CONFIDENTIAL**
C-19
MCCs
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I F I I I I I I I I I I I I I I I I I I F I I L
MCC
Durable Goods, Not Elsewhere Classified Duty Free Stores E Eating Places Educational Services, Not Elsewhere Classified Electric Razor StoresSales and Service Electric Utilities Electrical Contractors Electrical Parts and Equipment Electrical Repair Shops Electronic Sales Elementary Schools Employment Agencies Engineering, Architectural, and Surveying Services Entertainers Equipment Rental and Leasing Services Equipment Sales Escort Services Exterminating Services Eyeglasses Stores F Fabric and Piece Goods Stores Family Clothing Stores Fast Food Restaurants Fax Services Ferries, Local Water Transportation Financial InstitutionsAutomated Cash Disbursements
5099 5309 5812 8299 5997 4900 1731 5065 7629 5732 8211 7361 8911 7929 7394 5712 7273 7342 8043 5949 5651 5814 4814 4111 6011
MCCs
C-20
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE L I
MCC
Financial InstitutionsManual Cash Disbursements Financial InstitutionsMerchandise and Services Fines Fire Departments Fireplaces, Fireplace Screens, and Fireplace Accessories Stores Fireworks Stores Floor Covering Stores Florists Florists Supplies, Nursery Stock, and Flowers Flying Fields Food StoresSpecialty Foreign CurrencyNon-Financial Institutions Formal WearRentals Fortune Tellers Fraternal Associations Freezer and Locker Meat Provisioners Freight Carriers Freight Forwarders Fuel Oil Dealers Funeral Services Furniture Rentals Furniture Repair and Furniture Refinishing Furniture, Home Furnishings, and Equipment Stores, Except Appliances Furriers and Fur Shops G
6010 6012
I I I I I I I I I O I I I I I I I I I I I
9222 9399 5718 5999 5713 5992 5193 4582 5499 6051 7296 7996 8641 5422 4214 4215
7261 7394 7641 5712
5681
15 May 2004
**CONFIDENTIAL**
C-21
MCCs
5983
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I I I I I I I I I I I I I I
MCC
Games Instruction Games Stores Garden and Lawn Supply StoresNurseries Gasoline Service Stations Gas Utilities GCAS Emergency Services (for Visa use only) General ContractorsResidential and Commercial General Merchandise Gift Shops Girls Camps Glass Stores Glassware/Crystal Stores Glasswork Contractors Golf CoursesMemberships Golf CoursesPublic Government Services, Not Elsewhere Classified GraphicsCommercial Gravestones/Monuments Sales and Installation Grocery Stores Guard Dogs
7999 5945 5261 5541 4900 9702 1520 5399 5947 7032 5231 5950 1799 7997 7992 9399 7333 5999 5411 7393 5072 5251 7251 7298 5975 1711
MCCs
C-22
H Hardware Equipment and Supplies Hardware Stores Hat Cleaning Shops Health Spas Hearing AidsSales, Service, and Supply Stores Heating ContractorsSales, Service, and Installation
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I P D D D D D D D D D D D D D D D D D D D D D D D
MCC
Hobby Shops Home Furnishing Specialty StoresMiscellaneous Home Furnishings and Equipment, Except Appliances Home Supply Warehouse Stores Horticultural Services Hospitals Hotels and Lodging, Not Listed Elsewhere ADAMS MARK HOTELS ALA MOANA HOTEL AMELIA ISLAND PLANTATION AMERICANA HOTELS AMERISUITES AMFAC HOTELS ANA HOTEL ARABELLA HOTELS ARCADE HOTELS ARCTIA HOTELS ATLANTIC CITY HILTON RESORTS AUBERGE DES GOVERNEURS BALLYS HOTEL AND CASINO BARTON CREEK RESORT BEAU RIVAGE HOTEL AND CASINO BELLAGIO BEST WESTERN HOTELS BILTMORE HOTELS & SUITES BINIONS HORSESHOE CLUB BOCA RATON RESORT BRADBURY SUITES BROADMOOR HOTEL
5945 5719 5712 5200 0780 8062 7011 3681 3788 3754 3517 3514 3536 3537 3511 3670 3671 3797** 3549 3728
3764 3765 3502 3743 3620 3733 3683 3727
15 May 2004
**CONFIDENTIAL**
C-23
MCCs
3556***
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE D D D D D D D D D D D D D D D D D D D D D D D D D D D D
MCC
BUDGET HOST INNS BUDGETEL INNS BUFFALO BILLS HOTEL AND CASINO CAESARS HOTEL AND CASINO CALIFORNIA HOTEL AND CASINO CAMPANILE HOTELS CAREFREE RESORTS CANYON RANCH CARIBE ROYALE RESORTS CARLTON HOTELS CHATEAU ELAN WINERY AND RESORT CIRCUS CIRCUS HOTEL AND CASINO CIGA HOTELS CITY LODGE HOTELS CLARIDGE CASINO HOTEL CLARION HOTELS CLIMAT DE FRANCE HOTELS CLUB MED CLUBCORP/CLUBRESORTS COAST HOTELS
3684 3685 3712 3771 3582 3672 3744 3757 3787 3716 3763 3662 3544 3717 3792* 3687 3677 3742 3747 3552 3736 3562 3688 3538 3689 3690 3529 3750
MCCs
C-24
COLORADO BELLE/ EDGEWATER RESORT COMFORT INNS COMPRI HOTELS CONCORDE HOTELS CONSORT HOTELS COURTYARD BY MARRIOTT CP HOTELS CROWNE PLAZA HOTELS
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE D D D D D D D D D D D D D D D D D D D D D D D D D D D D D
MCC
CUMULUS HOTELS CUNARD HOTELS DAN HOTELS DAYS INNS DAYSTOP DE VERE HOTELS DELTA HOTEL DILLON INNS DISNEY RESORTS DORAL HOTELS DORINT HOTELS DOUBLETREE HOTELS (Includes GUEST QUARTERS) DOWNTOWNER-PASSPORT HOTEL DRURY INNS DUNFEY HOTELS ECONO LODGES ECONOMY INNS OF AMERICA ELDORADO HOTEL AND CASINO EMBASSY HOTELS EMBASSY SUITES EMBASSY VACATION RESORT EXCALIBUR HOTEL AND CASINO EXEL INNS FAIRFIELD HOTELS FAIRFIELD INN FAIRMONT HOTELS FIRST HOSPITALITY HOTELS FLAG INN FLAG INNS (AUSTRALIA)
3678 3593 3629 3510 3510 3648 3581 3691 3780 3587 3623 3692 3527 3693 3525 3644 3694 3669 3652 3695 3798*** 3628 3696 3697 3715 3590 3784 3664 3711
15 May 2004
**CONFIDENTIAL**
C-25
MCCs
Appendix C
MERCHANT TYPE
MCC
FLAMINGO HOTELS FORTE HOTELS FORUM HOTELS FOUR POINTS HOTELS FOUR SEASONS HOTELS FOUR SEASONS HOTEL (AUSTRALIA) FREMONT HOTEL AND CASINO FRIENDSHIP INNS GOLDEN NUGGET GOLDEN TULIP HOTELS GRAND CASINO HOTELS GREENBRIAR RESORTS HALE KOA HOTEL HALEKULANI HOTEL/WAIKIKI PARC HAMPTON INNS HARLEY HOTELS HARRAHS HOTELS AND CASINOS HARVEY/BRISTOL RESORTS HELMSLEY HOTELS HILTON CONRAD HILTON HOTELS HILTON INTERNATIONALS HO JO INN HOLIDAY INN EXPRESS HOLIDAY INNS HOMEWOOD SUITES HOSPITALITY INTERNATIONAL HOTEIS OTHAN HOTEL IBIS
3793** 3505 3570 3778 3543 3714 3766 3507 3561 3506 3794** 3753 3799** 3760 3665 3698 3731 3734 3588 3721 3504 3535 3638 3501 3501 3751 3595 3680 3533
MCCs
C-26
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
MCC
HOTEL MERCURE HOTEL OKURA HOTEL UNIVERSALE HOTELES EL PRESIDENTE HOTELES MELIA HOWARD JOHNSON HUNGAR HOTELS HUSA HOTELS HYATT HOTELS IBEROTEL HOTELS IBUSZ HOTELS IMPERIAL LONDON HOTEL INTER-CONTINENTAL HOTELS INTER NOR HOTELS INTERHOTEL CEDOK JOHN ASCUAGAS NUGGET JOLLY HOTELS JOURNEYS END MOTELS KAHALA MANDARIN ORIENTAL HOTEL KAROS HOTELS KAUAI COCONUT BEACH RESORT KNIGHTS INNS LA MANSION DEL RIO LA QUINTA MOTOR INNS LADBROKE HOTELS LADY LUCK HOTEL AND CASINO LOEWS HOTELS LUXOR HOTEL AND CASINO MAIN STREET STATION HOTEL AND CASINO
3579 3541 3625 3663 3548 3638 3585 3647 3640 3540 3673 3651 3512 3724 3675 3729 3558 3563 3758 3718 3531*** 3660 3701 3516 3568 3624 3654 3667 3767
15 May 2004
**CONFIDENTIAL**
C-27
MCCs
Appendix C
MERCHANT TYPE
MCC
MANDALAY BAY RESORT MANDARIN ORIENTAL HOTEL MARITIM HOTELS MARRIOTT MASTERS ECONOMY INNS MERIDIEN HOTELS MERLIN HOTELS METROPOLE HOTELS MGM GRAND HOTEL MIDWAY MOTOR LODGE MILLENNIUM HOTELS MIRAGE HOTEL AND CASINO MIYAKO HOTELS MONTE CARLO HOTEL AND CASINO MOTEL 6 MOUNT CHARLOTTE THISTLE MOVENPICK HOTELS NEMACOLIN WOODLANDS NEVELE GRAND RESORT AND COUNTRY CLUB NEW YORK-NEW YORK HOTEL + CASINO NOAHS HOTELS NOVOTEL HOTELS OBEROI HOTELS OHANA HOTELS OF HAWAII OMNI HOTELS OPRYLAND HOTEL OTANI HOTELS OUTRIGGER HOTELS AND RESORTS PANNONIA HOTELS
3777 3577 3668 3509 3735 3520 3622 3661 3730 3699 3741* 3551 3572 3676 3700 3639 3612 3772 3776 3774 3603 3642 3657 3786 3592 3732 3658 3785 3599
MCCs
C-28
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
MCC
PARIS LAS VEGAS HOTEL PARK INNS INTERNATIONAL PATRICIA GRAND RESORT HOTELS PEABODY HOTELS PENINSULA HOTEL PENTA HOTELS PEPPERMILL HOTEL CASINO PINEHURST RESORT PRIMADONNA HOTEL AND CASINO PRINCE HOTELS PRINCESS HOTELS INTERNATIONAL PROTEA HOTELS PULLMAN INTERNATIONAL HOTELS QUALITY INNS QUALITY SUITES QUALITY PACIFIC HOTEL QUEENS MOAT HOUSES RADISSON HOTELS RAFFLES HOTELS RAMADA INNS RAMADA LIMITED RANK HOTELS RANTASIPI HOTELS RED LION HOTELS RED LION INNS RED ROOF INNS REGAL 8 INNS REGENT INTERNATIONAL HOTELS RELAX INNS
3795* 3553 3781 3752 3523 3653 3796*** 3554*** 3761 3526 3584 3719 3519 3508 3508 3713 3645 3649 3790 3637
3633 3674 3528 3528 3650 3550 3598 3565
15 May 2004
**CONFIDENTIAL**
C-29
MCCs
3637
Appendix C
MERCHANT TYPE
MCC
RENAISSANCE HOTELS RESIDENCE INNS RESO HOTELS RICA HOTELS RIO SUITES RIVIERA HOTEL AND CASINO RODEWAY INNS ROSEN HOTELS AND RESORTS ROYAL HOTELS ROYAL KONA RESORT ROYAL LAHAINA RESORTS ROYCE HOTELS SAJARA HOTEL AND CASINO SAMS TOWN HOTEL AND CASINO SANDMAN HOTELS SANDMAN INNS SANDS RESORT SARA HOTELS SAROVA HOTELS SAS HOTELS SCANDIC HOTELS SEA PINES RESORT
3530 3703 3635 3723 3726 3737 3515 3782 3542 3532*** 3521** 3704 3682 3564 3573 3705 3775 3656 3636 3583 3655 3725 3545 3503 3706 3546 3679 3768 3707
MCCs
C-30
SHANGRI-LA INTERNATIONAL SHERATON HOTELS SHILO INNS SIERRA SUITES HOTELS SILVER LEGACY HOTEL AND CASINO SILVER STAR HOTEL AND CASINO SHONEYS INNS
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D
MCC
SLEEP INN SMUGGLERS NOTCH RESORT SOFITEL HOTELS SOKOS HOTELS SOL HOTELS SONESTA HOTELS SOUTH SEAS RESORTS SOUTHERN PACIFIC HOTELS SOUTHERN SUN HOTELS SPRINGHILL SUITES ST. REGIS HOTEL STAKIS HOTELS STAYBRIDGE SUITES STEIGENBERGER HOTELS STOUFFER HOTELS STRATOSPHERE HOTEL AND CASINO SUMMERFIELDS SUITES HOTELS SUPER 8 MOTELS SUSSE CHALET SWALLOW HOTELS SWISSOTEL TAJ HOTELS INTERNATIONAL THE BEVERLY HILLS HOTEL THE ELIOT HOTEL THE HOMESTEAD THE ORCHID AT MAUNA LANI THE PHOENICIAN THE REGISTRY HOTELS THE RITZ-CARLTON THE VENETIAN RESORT HOTEL CASINO
3631 3789 3641 3586 3518 3591 3756 3534 3720 3770 3745 3666 3791 3643 3530 3769 3539 3709 3686 3646 3634
3749 3746 3755 3759 3632 3702 3710 3773
15 May 2004
**CONFIDENTIAL**
C-31
MCCs
3659
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE D D D D D D D D D D D D D D D D D I I J I I I I I
MCC
THUNDERBIRD HOTELS TOKYO HOTEL TOWN AND COUNTRY RESORT & CONVENTION CENTER TOWNEPLACE SUITES TRAVELODGE TREASURE ISLAND HOTEL AND CASINO TROPICANA RESORT & CASINO VAGABOND HOTELS VENTURE INNS VIRGIN RIVER HOTEL AND CASINO W HOTELS WELCOMGROUP HOTELS WELLESLEY INNS WESTIN HOTELS WHISKEY PETES HOTEL AND CASINO WOODSIDE HOTELS & RESORTS WYNDHAM HOTELS Household Appliance Stores I Ice Dealers Inbound Teleservices Merchants Industrial Supplies, Not Elsewhere Classified Information Retrieval Services Insulation Contractors Insurance Sales, Underwriting, and Premiums International Automated Referral Service (for Visa use only)
3528 3522 3783 3740 3615 3555 3738 3575 3574 3708 3779 3524 3748 3513 3762 3739 3722 5722 5999 5967 5085 7375 1740 6300 9700
MCCs
C-32
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
MCC
Intra-Company Purchases Intra-Government PurchasesGovernment Only J Janitorial Services Jewelry Repair Jewelry Stores L Laboratory, Medical, Dental, Ophthalmic, and Hospital Equipment and Supplies Labor Unions Landscaping Services Laundromats Laundry, Cleaning, and Garment Services Lawn Supply StoresNurseries Leather Goods Stores Legal Services Limousines Liquefied Petroleum Dealers Liquor Stores Local/Suburban Commuter Passenger Transportation, Including Ferries Luggage Stores Lumber and Building Materials Stores M Management and Consulting Services Marinas, Marine Service, and Supplies Marriage Counseling Masonry, Stonework Contractors
9950 9405
I I I I
7349 7631 5944 5047
I I I I I I I I I I I
8699 0780 7211 7210 5261 5948 8111 4121 5983 5921 4111
I I
5948 5211
I I I I
7392 4468 7277 1740
15 May 2004
**CONFIDENTIAL**
C-33
MCCs
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I
MCC
Massage Parlors Meat Markets Meat ProvisionersFreezer and Locker Medical Laboratories Medical Services and Health Practitioners, Not Elsewhere Classified Membership Clubs (Sports, Recreation, Athletic) Membership Organizations, Not Elsewhere Classified Mens and Boys Clothing and Accessories Stores Mens, Womens, and Childrens Uniforms and Commercial Clothing Mens and Womens Clothing Stores Metal Service Centers and Offices Miniature Golf and Driving Ranges Miscellaneous Publishing and Printing Mobile Home Dealers Money OrdersNon-Financial Institutions (not wire transfer) MonumentsSales and Installation
7297 5499 5422 8071 8099
I I I I I I I I I O I D I I I I I I
7997 8699 5611 5137 5691 5051 7999 2741 5271 6051 5999 See Hotels 7829 7832 4214 5592 7519 5013
MCCs
C-34
MotelsLodging Motion Pictures and Video Tape Production and Distribution Motion Picture Theaters Motor Freight Carriers Motor Home Dealers Motor Home Rentals Motor Vehicle Supplies and New Parts
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I
MCC
Motorcycle Shops and Dealers Moving and Storage Companies Museums Music Stores, Musical Instruments, Pianos, and Sheet Music N Needlework Stores News Dealers and Newsstands Nightclubs Nondurable Goods, Not Elsewhere Classified Non-Financial InstitutionsForeign Currency, Money Orders (not wire transfer), and Cheques Novelty Shops Numismatic Supplies NurseriesLawn and Garden Supply Stores Nursing and Personal Care Facilities Nut Stores O Off-Track Betting Office Furniture Office, Photographic, Photocopy, and Microfilm Equipment Office Supply Stores Ophthalmologists Opticians, Optical Goods, and Eyeglasses Optometrists Orchestras Orthodontists
5571 4214 7999 5733
I I I I O
5949 5994 5813 5199 6051
I I I I I
5947 5972 5261 8050 5441
I I I I I I I I I
7995 5044 5943 8042 8043 8042 7929 8021
15 May 2004
**CONFIDENTIAL**
C-35
MCCs
5021
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I J
MCC
Orthopedic Goods, Prosthetic Devices Osteopaths Outbound Telemarketing Merchants P Package StoresBeer, Wine and Liquor Package Tour Operators Germany Only (previously TUI Reisebuero) Paint ShopsAutomotive Paint and Wallpaper Stores Paints, Varnishes, and Supplies Paper Hanging Contractors Parking Lots Passenger Railways Pawn Shops Personal Counseling Personal Services, Not Elsewhere Classified Petroleum and Petroleum Products Pet Shops, Pet Foods, and Supplies Stores Pharmacies Philatelic Supplies
5976 8031 5966
I H
5921 4723
I I I I I B I I I I I I I I I I I I I
7535 5231 5198 1799 7523 4112 5933 7277 7299 5172 5995 5912 5972 7338 7395 7221 5946 7333 8011
MCCs
C-36
Photocopying Services Photofinishing Laboratories, Photo Developing Photographic Studios Photographic Supply Stores Photography Art and GraphicsCommercial Physicians
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I I I I I
MCC
Piece Goods, Notions, and Other Dry Goods Piece Goods Stores Plastering Contractors Plumbing Plumbing and Heating Equipment and Supplies Podiatrists Political Organizations Postal ServicesGovernment Only Precious Stones and Metals, Watches and Jewelry Print Shops Private Golf Courses Professional Organizations Professional Schools Professional Services, Not Elsewhere Classified Professional Sports Clubs Protective Services Public Relations Services Q Quick Copy, Reproduction and Blueprinting Services R Race Tracks Radio Repair Shops Railroads Real Estate Agents, Brokers, Managers Real Estate Agents and Managers Rentals Record Shops Recreational and Utility Trailers
5131 5949 1740 1711 5074 8049 8651 9402 5094 7338 7997 8699 8220 8999 7941 7393 7392
7338
I I B I I I I
7941 7622 4011 7299 6513 5735 5561
15 May 2004
**CONFIDENTIAL**
C-37
MCCs
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I C
MCC
Recreational FacilitiesMiscellaneous Refrigeration Repair Shops Religious Goods Stores Religious Organizations RentalsAutomobiles
7999 7623 5973 8661 See Car Rental Agencies 4457 7296 7519 7394 7513 7841 7629 7699 7338 (See Hotels) 5812 5999 7641 5655 1761
RentalsBoats RentalsClothing, Costumes, Uniforms RentalsRecreational Vehicles RentalsTools, Equipment, and Furniture RentalsTrucks and Trailers RentalsVideo Tapes Repair ShopsElectrical and Small Appliances Repair Shops and Related ServicesMiscellaneous Reproduction Services ResortsLodging Restaurants Retail Stores, Not Elsewhere Classified Reupholstery
I I I I I I I I I D F I I I I
MCCs
C-38
Riding Apparel Stores RoofingContractors S Salvage Yards Sanitary Utilities Savings and LoansAutomated Cash Disbursements Savings and LoansManual Cash Disbursements
I I L L
5935 4900 6011 6010
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I I I I I I I I I I I I I I I
MCC
Savings and LoansMerchandise and Services School Supplies Stores SchoolsBusiness and Secretarial SchoolsElementary and Secondary SchoolsVocational Schools and Educational Services, Not Elsewhere Classified Seafood Markets Seamstresses Secondary Schools Secondhand Stores Secretarial Schools Security Brokers/Dealers Service Stations (with or without ancillary services) Sewing Stores Sheet Metal WorkContractors Shoe Repair Shops and Shoe Shine Parlors Shoe Stores Shopping ServicesClubs SidingContractors Silverware Stores Ski Slopes Snowmobile Dealers Social Associations Social Service Organizations SoftwareComputer Souvenir Shops SpasHealth and Beauty
6012 5943 8244 8211 8249 8299 5499 5697 8211 5931 8244 6211 5541 5949 1761 7251 5661 7278 1761 5944 7999 5598 8641 8398 5734 5947 7298
15 May 2004
**CONFIDENTIAL**
C-39
MCCs
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I I I I I I I I
MCC
Specialty Cleaning, Polishing, and Sanitation Preparations Specialty Food Markets Specialty Retail StoresMiscellaneous Sporting Goods Stores Sports Apparel Stores Sports ClubsMemberships Sports Instruction SportsPromoters and Professional Stamp Stores Stationery, Office Supplies, Printing and Writing Paper Stationery Stores Steamship Lines Stenographic and Secretarial Support Services Stereo Repair Shops Stonework and Masonry Contractors Storage Supermarkets Surveying Services Swimming PoolsPublic Swimming PoolsSales, Service and Supplies T Tailors and Seamstresses, Mending and Alterations Taverns Tax Payments Tax Preparation Services Taxicabs Telegraph Services
2842 5499 5999 5941 5655 7997 7999 7941 5972 5111 5943 4411 7339 7622 1740 4225 5411 8911 7999 5996
MCCs
C-40
I I I I I I
5697 5813 9311 7276 4121 4821
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
MCC
Telecommunications Equipment, Including Telephone Sales Telecommunication Services, Including Local and Long Distance Calls, Credit Card Calls, Calls through Use of Magnetic-Stripe-Reading Telephones, and Fax Services TelemarketingTravel-Related Arrangement Services (Excluding Travel Agencies) (see Direct MarketingTravel-Related Arrangement Services) Television Repair Shops Temporary Help Services Tennis ClubsMemberships Tent and Awning Shops Testing Laboratories (Non-Medical) Theatrical Producers (Except Motion Pictures), Ticket Agencies Tile Setting Contractors Timeshares Tire Retreading and Repair Shops Tire StoresAutomotive Toll and Bridge Fees TombstonesSales and Installation Tour Buses Tour Operators Tourist Attractions and Exhibits Towing Services Toy and Game Shops Trade Schools Trailer Dealers Trailer Parks
4812 4814
5962
I I I I I I I I I I I I I H I I I I I I
7622 7361 7997 5998 8734 7922 1740 7012 7534 5532 4784 5999 4131 4722 7991 7549 5945 8249 5561 7033
15 May 2004
**CONFIDENTIAL**
C-41
MCCs
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I H O I I I I I I I I
MCC
Trailer Rentals Transportation Services, Not Elsewhere Classified Travel Agencies and Tour Operators Travelers ChequesNon-Financial Institutions Trophy Sales Truck Dealers (New and Used) Service, Repairs, Parts Truck Dealers (Used Only) Truck Rentals TruckingLocal/Long Distance Tuxedo Rentals Typesetting, Platemaking, and Related Services Typewriter StoresSales, Rental, Service U UK SupermarketsElectronic Hot File (for Regional use only) UK Petrol StationsElectronic Hot File (for Regional use only) UniformsRental Universities Upholstery Cleaning Upholstery Stores
7513 4789 4722 6051 5999 5511 5521 7513 4214 7296 2791 5978
I I I I I I I I I I I I I
9751 9752 7296 8220 7217 5714 5931 4900 5561 7513 5331 5499 0742
MCCs
C-42
Used Merchandise Stores UtilitiesElectric, Gas, Water, and Sanitary Utility Trailer Dealers Utility Trailer Rentals V Variety Stores Vegetable Markets Veterinary Services
15 May 2004
**CONFIDENTIAL**
Appendix C
MERCHANT TYPE
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I I I O I I I I I
MCC
Video Amusement Game Supplies Video Game Arcades/Establishments Video Tape Rental Stores Visa Credential Server (for Visa use only) Vocational Schools W Wagers at Race Tracks Wallpaper Stores Warehousing, Public Watch Repair Watch Stores Water Utilities Welding Repairs Well DrillingContractors Wholesale Clubs Wig and Toupee Stores Wire TransferMoney Orders Womens Accessory and Specialty Shops Womens Ready-To-Wear Stores Wood Dealers Wrecking Z Zoos
7993 7994 7841 9701 8249 7995 5231 4225 7631 5944 4900 7692 1799 5300 5698 4829 5631 5621 5983 5935 7999
15 May 2004
**CONFIDENTIAL**
C-43
MCCs
Appendix C
Merchant Data Standards, Listed in Numerical Order by Merchant Category Code
MCC
FLOOR LIMIT CATEGORY CODE I I I I I I I
MERCHANT TYPE
REQUIRED ABBREVATION
0742 0763 0780 1520 1711 1731 1740
Veterinary Services Agricultural Co-operatives Landscaping and Horticultural Services General ContractorsResidential and Commercial Heating, Plumbing, and Air Conditioning Contractors Electrical Contractors Masonry, Stonework, Tile Setting, Plastering, and Insulation Contractors Carpentry Contractors Roofing, Siding, and Sheet Metal Work Contractors Concrete Work Contractors Special Trade Contractors-Not Elsewhere Classified Miscellaneous Publishing and Printing Typesetting, Platemaking, and Related Services Specialty Cleaning, Polishing, and Sanitation Preparations UNITED AIRLINES AMERICAN AIRLINES PAN AMERICAN TRANS WORLD AIRLINES BRITISH AIRWAYS JAPAN AIRLINES AIR FRANCE LUFTHANSA AIR CANADA KLM (ROYAL DUTCH AIRLINES) AEROFLOT UNITED AIR AMERICAN AIR PAN AM AIR TWA AIRLINE BRITISH AWYS JAL AIRLINE AIR FRANCE LUFTHANSA AIR CANADA KLM AIRLINE AEROFLOT
1750 1761 1771 1799 2741 2791 2842 3000 3001 3002 3004 3005 3006 3007 3008 3009 3010 3011
* ** ***
I I I I I I I A A A A A A A A A A A
MCCs
C-44
Effective 4 October 2003 Effective 3 April 2004 Effective 2 October 2004
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
MERCHANT TYPE
3012 3013 3014 3015*** 3016 3017 3018 3020 3021 3022 3023 3024 3025 3026 3027 3028 3029** 3030 3031 3032 3033 3034 3035 3036 3037 3038 3039 3040 3041 3042 3043 3044
* ** ***
QANTAS ALITALIA SAUDI ARABIAN AIRLINES SWISS INTERNATIONAL AIRLINES SAS SOUTH AFRICAN AIRWAYS VARIG (BRAZIL) AIR-INDIA AIR ALGERIE PHILIPPINE AIRLINES MEXICANA PAKISTAN INTERNATIONAL AIR NEW ZEALAND EMIRATES AIRLINES UTA/INTERAIR AIR MALTA SN BRUSSELS AIRLINES AEROLINEAS ARGENTINAS OLYMPIC AIRWAYS EL AL ANSETT AIRLINES AUSTRALIAN AIRLINES TAP (PORTUGAL) VASP (BRAZIL) EGYPTAIR KUWAIT AIRWAYS AVIANCA1 GULF AIR (BAHRAIN) BALKAN-BULGARIAN AIRLINES FINNAIR AER LINGUS AIR LANKA
QANTAS AIR ALITALIA SAUDIA AIR SWISSINTAIR SAS SAA AIRWAYS VARIG AIR-INDIA AIR ALGERIE PHILIPP AIR MEXICANA PAKISTAN AIR AIR NZ EMIRATES UTA AIRLINE AIR MALTA SNBRSSLSAIR AERO ARGENT OLYMPIC AIR EL AL ANSETT AIR AUSTRAL AIR
VASP AIRLINE EGYPTAIR KUWAIT AIR AVIANCA GULF AIR BALKAN AIR FINNAIR AER LINGUS AIR LANKA
15 May 2004
**CONFIDENTIAL**
C-45
MCCs
TAP AIR
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
MERCHANT TYPE
3045 3046 3047 3048 3049 3050 3051 3052 3053 3054 3055 3056 3057 3058 3060 3061 3063 3064 3065 3066 3067 3071 3075 3076 3077 3078 3081 3082 3083 3084 3085 3086 3087
* ** ***
NIGERIA AIRWAYS CRUZEIRO DO SUL (BRAZIL) THY (TURKEY) ROYAL AIR MAROC TUNIS AIR ICELANDAIR AUSTRIAN AIRLINES LANCHILE AVIACO (SPAIN) LADECO (CHILE) LAB (BOLIVIA) QUEBECAIRE EAST/WEST AIRLINES (AUSTRALIA) DELTA NORTHWEST CONTINENTAL U.S. AIRWAYS ADRIA AIRWAYS AIRINTER SOUTHWEST VANGUARD AIRLINES AIR BRITISH COLUMBIA SINGAPORE AIRLINES AEROMEXICO THAI AIRWAYS CHINA AIRLINES NORDAIR KOREAN AIRLINES AIR AFRIQUE EVA AIRWAYS CORPORATION MIDWEST EXPRESS AIRLINES CARNIVAL AIRLINES METRO AIRLINES
NIGERIA AIR CRUZEIRO AIR THY AIRLINE AIR MAROC TUNIS AIR ICELANDAIR AUSTRIAN AIR LANCHILE AVIACO AIR LADECO AIR LAB AIR QUEBECAIRE E/W AIRLINE DELTA AIR NWA AIR CONTINENTAL USAIRWAYS ADRIA AIR AIRINTER SOUTHWESTAIR VANGUARD AIR AIR BC SINGAPOREAIR AEROMEXICO THAI AIRWAYS CHINA AIRLINE NORDAIR KOREAN AIR AIR AFRIQUE EVA AIR MIDWEST EXP CARNIVAL AIR METRO AIR
MCCs
C-46
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
MERCHANT TYPE
3088 3089 3090 3094 3096 3097 3098 3099 3100 3102 3103 3106 3110 3111 3112 3115 3117 3118 3125 3126 3127 3129 3130 3132 3133 3135 3136 3137 3138 3143 3144 3145 3146
* ** ***
CROATIA AIRLINES TRANSAERO UNI AIRWAYS CORPORATION ZAMBIA AIRWAYS AIR ZIMBABWE SPANAIR ASIANA AIRLINES CATHAY PACIFIC MALAYSIAN AIRLINE SYSTEM IBERIA GARUDA (INDONESIA) BRAATHENS S.A.F.E. (NORWAY) WINGS AIRWAYS BRITISH MIDLAND WINDWARD ISLAND TOWER AIR VIASA VALLEY AIRLINES TAN TALAIR TACA INTERNATIONAL SURINAM AIRWAYS SUN WORLD INTERNATIONAL FRONTIER AIRLINES SUNBELT AIRLINES SUDAN AIRWAYS QATAR AIRWAYS SINGLETON SIMMONS AIRLINES SCENIC AIRLINES VIRGIN ATLANTIC SAN JUAN AIRLINES LUXAIR
CROATIA AIR TRANSAERO UNIAIR ZAMBIA AIR AIR ZIMBABWE SPANAIR ASIANA AIR CATHAYPACAIR MALAY AIR IBERIA GARUDA AIR BRAATHENS WINGS AIR BRIT MIDLAND WINDWRDISAIR TOWERAIR VIASA VALLEY AIR TAN AIR TALAIR TACA AIR SURINAM AIR SUNWORLD AIR FRONTIER AIR SUNBELT AIR SUDAN AIR QATAR AIR SINGLETONAIR SIMMONS AIR SCENIC AIR VIRGINATLAIR SAN JUAN AIR LUXAIR
15 May 2004
**CONFIDENTIAL**
C-47
MCCs
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
MERCHANT TYPE
3148 3151 3154 3156 3159 3161 3164 3165 3167 3170 3171 3172 3174 3175 3176 3177* 3178 3180** 3181 3182 3183** 3184 3185 3186 3187 3188** 3190 3191 3192 3193 3196 3197
* ** ***
AIR LITTORAL S.A. AIR ZAIRE PRINCEVILLE GO FLY, LTD PBA ALL NIPPON AIRWAYS NORONTAIR NEW YORK HELICOPTER AEROCONTINENTE MOUNT COOK CANADIAN AIRLINES INTERNATIONAL NATIONAIR JETBLUE AIRWAYS MIDDLE EAST AIR METROFLIGHT AIRLINES AIRTRAN AIRWAYS MESA AIR WESTJET AIRLINES MALEV LOT (POLAND) OMAN AVIATION SERVICES LIAT LAV (VENEZUELA) LAP (PARAGUAY) LACSA (COSTA RICA) VIRGIN EXPRESS JUGOSLAV AIR ISLAND AIRLINES IRAN AIR INDIAN AIRLINES HAWAIIAN AIR HAVASU AIRLINES
AIRLITTORAL AIR ZAIRE PRINCVLLEAIR GOFLY PBA AIRLINE A.N.A. AIR NORONTAIR NY HELI AEROCONTINEN MT COOK AIR CANADIAN AIR NATIONAIR JETBLUE MIDEAST AIR METROFLT AIR AIRTRANAIR MESA AIR WESTJETAIR MALEV AIR LOT AIR OMANAIR LIAT AIRLINE LAV AIR LAP AIR LACSA AIR VIRGINEXPAIR JUGOSLAV AIR ISLAND AIR IRAN AIR INDIAN AIR HAWAIIAN AIR HAVASU AIR
MCCs
C-48
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE A A A A A A A A A A A A A A A A A
MERCHANT TYPE
3200 3203 3204 3206 3211** 3212 3215 3216 3217 3218 3219 3220 3221 3222 3223 3228 3229
GUYANA AIRWAYS GOLDEN PACIFIC AIR FREEDOM AIR CHINA EASTERN AIRLINES NORWEGIAN AIR SHUTTLE DOMINICANA DAN AIR SERVICES CUMBERLAND AIRLINES CSA CROWN AIR COPA COMPANIA FAUCETT TRANSPORTES AEROS MILITARES ECUATORIANOS COMMAND AIRWAYS COMAIR CAYMAN AIRWAYS SAETA SOCIAEDAD ECUATORIANOS DE TRANSPORTES AEREOS SAHSA SERVICIO AEREO DE HONDURAS CAPITOL AIR BWIA BROCKWAY AIR BEMIDJI AIRLINES BAR HARBOR AIRLINES BAHAMASAIR AVIATECA (GUATEMALA) AVENSA AUSTRIAN AIR SERVICE ALOHA AIRLINES ALM AMERICA WEST
GUYANA AIR GOLDPAC AIR FREEDOM AIR CHINEASTAIR NORWEGIANAIR DOMINICANA DAN AIR CUMBERLNDAIR CSA AIRLINE CROWN AIR COPA AIR COMP FAU AIR TAME AIRLINE COMMAND AIR COMAIR CAYMANAIR SAETA AIR
3231 3233 3234 3235 3238 3239 3240 3241 3242 3243 3251 3252 3253
* ** ***
A A A A A A A A A A A A A
SAHSA AIR CAPITOL AIR BWIA AIRLINE
BEMIDJI AIR BARHARBORAIR BAHAMASAIR AVIATECA AIR AVENSA AIR AUST AIRSERV ALOHA AIR ALM AIRLINE AMERWESTAIR
15 May 2004
**CONFIDENTIAL**
C-49
MCCs
BROCKWAY AIR
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE A A A A A A A A A A A A A A A A A A A A A C C C C C C C C C C C
MERCHANT TYPE
3254 3256 3259 3261 3262 3263 3266 3267 3280 3282 3284 3285 3286 3287 3292 3293 3294 3295 3297 3298 3299 3351 3352 3353 3354 3357 3359 3360 3361 3362 3364 3366
* ** ***
U.S. AIR SHUTTLE ALASKA AIRLINES AMERICAN TRANS AIR AIR CHINA RENO AIR, INC. AERO SERVICO CARABOBO AIR SEYCHELLES AIR PANAMA AIR JAMAICA AIR DJIBOUTI AERO VIRGIN ISLANDS AEROPERU AEROLINEAS NICARAGUENSIS AERO COACH AVIATION CYPRUS AIRWAYS ECUATORIANA ETHIOPIAN AIRLINES KENYA AIRWAYS TAROM ROMANIAN AIR TRANSPORT AIR MAURITIUS WIDEROES FLYVESELSKAP AFFILIATED AUTO RENTAL AMERICAN INTL RENT-A-CAR BROOKS RENT-A-CAR ACTION AUTO RENTAL HERTZ PAYLESS CAR RENTAL SNAPPY CAR RENTAL AIRWAYS RENT-A-CAR ALTRA AUTO RENTAL AGENCY RENT-A-CAR BUDGET RENT-A-CAR
USAIRSHUTL ALASKA AIR ATA AIR AIR CHINA RENO AIR ASC AIRLINE AIR SEYCH AIR PANAMA AIR JAMAICA AIR DJIBOUTI AERVIRGINIS AEROPERU AERONICARAG AEROCOACH AV CYPRUS AIR ECUATORIANA ETHIOPIAN AIR KENYA AIR TAROM AIR AIRMAURITIUS WIDEROES
MCCs
C-50
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
MERCHANT TYPE
3368 3370 3374 3376 3380 3381 3385 3386 3387 3388* 3389 3390 3391 3393 3394 3395 3396 3398 3400 3405 3409 3412 3414 3420 3421 3423 3425 3427 3428 3429 3430 3431 3432
* ** ***
HOLIDAY RENT-A-CAR RENT-A-WRECK ACCENT RENT-A-CAR AJAX RENT-A-CAR TRIANGLE RENT-A-CAR EUROP CAR TROPICAL RENT-A-CAR SHOWCASE RENTAL CARS ALAMO RENT-A-CAR MERCHANTS RENT-A-CAR AVIS RENT-A-CAR DOLLAR RENT-A-CAR EUROPE BY CAR NATIONAL CAR RENTAL KEMWELL GROUP RENT-A-CAR THRIFTY CAR RENTAL TILDEN RENT-A-CAR ECONO-CAR RENT-A-CAR AUTO HOST CAR RENTALS ENTERPRISE RENT-A-CAR GENERAL RENT-A-CAR A-1 RENT-A-CAR GODFREY NATL RENT-A-CAR ANSA INTL RENT-A-CAR ALLSTATE RENT-A-CAR AVCAR RENT-A-CAR AUTOMATE RENT-A-CAR AVON RENT-A-CAR CAREY RENT-A-CAR INSURANCE RENT-A-CAR MAJOR RENT-A-CAR REPLACEMENT RENT-A-CAR RESERVE RENT-A-CAR
15 May 2004
**CONFIDENTIAL**
C-51
MCCs
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE C C C C C C C C D D D D D D D D D D D D D D D D D D D D D D D D
MERCHANT TYPE
3433 3434 3435 3436 3437 3438 3439 3441 3501 3501 3502 3503 3504 3505 3506 3507 3508 3508 3509 3510 3510 3511 3512 3513 3514 3515 3516 3517 3518 3519 3520 3521**
* ** ***
UGLY DUCKLING RENT-A-CAR USA RENT-A-CAR VALUE RENT-A-CAR AUTOHANSA RENT-A-CAR CITE RENT-A-CAR INTERENT RENT-A-CAR MILLEVILLE RENT-A-CAR ADVANTAGE RENT-A-CAR HOLIDAY INN EXPRESS HOLIDAY INNS BEST WESTERN HOTELS SHERATON HOTELS HILTON HOTELS FORTE HOTELS GOLDEN TULIP HOTELS FRIENDSHIP INNS QUALITY INNS QUALITY SUITES MARRIOTT DAYS INNS DAYSTOP ARABELLA HOTELS INTER-CONTINENTAL HOTELS WESTIN HOTELS AMERISUITES RODEWAY INNS LA QUINTA MOTOR INNS AMERICANA HOTELS SOL HOTELS PULLMAN INTERNATIONAL HOTELS MERIDIEN HOTELS ROYAL LAHAINA RESORTS
MCCs
C-52
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D
MERCHANT TYPE
3522 3523 3524 3525 3526 3527 3528 3528 3528 3529 3530 3531*** 3532*** 3533 3534 3535 3536 3537 3538 3539 3540 3541 3542 3543 3544 3545 3546 3548 3549 3550 3551 3552
* ** ***
TOKYO HOTEL PENINSULA HOTEL WELCOMGROUP HOTELS DUNFEY HOTELS PRINCE HOTELS DOWNTOWNER-PASSPORT HOTEL RED LION HOTELS RED LION INNS THUNDERBIRD HOTELS CP HOTELS RENAISSANCE HOTELS KAUAI COCONUT BEACH RESORT ROYAL KONA RESORT HOTEL IBIS SOUTHERN PACIFIC HOTELS HILTON INTERNATIONALS AMFAC HOTELS ANA HOTEL CONCORDE HOTELS SUMMERFIELDS SUITES HOTELS IBEROTEL HOTELS HOTEL OKURA
FOUR SEASONS HOTELS CIGA HOTELS SHANGRI-LA INTERNATIONAL SIERRA SUITES HOTELS HOTELES MELIA AUBERGE DES GOVERNEURS REGAL 8 INNS MIRAGE HOTEL AND CASINO COAST HOTELS
15 May 2004
**CONFIDENTIAL**
C-53
MCCs
ROYAL HOTELS
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D
MERCHANT TYPE
3553 3554*** 3555 3556*** 3558 3561 3562 3563 3564 3565 3568 3570 3572 3573 3574 3575 3577 3579 3581 3582 3583 3584
PARK INNS INTERNATIONAL PINEHURST RESORT TREASURE ISLAND HOTEL AND CASINO BARTON CREEK RESORT JOLLY HOTELS GOLDEN NUGGET COMFORT INNS JOURNEYS END MOTELS SAMS TOWN HOTEL AND CASINO RELAX INNS LADBROKE HOTELS FORUM HOTELS MIYAKO HOTELS SANDMAN HOTELS VENTURE INNS VAGABOND HOTELS MANDARIN ORIENTAL HOTEL HOTEL MERCURE DELTA HOTEL CALIFORNIA HOTEL AND CASINO SAS HOTELS PRINCESS HOTELS INTERNATIONAL HUNGAR HOTELS SOKOS HOTELS DORAL HOTELS HELMSLEY HOTELS FAIRMONT HOTELS SONESTA HOTELS OMNI HOTELS CUNARD HOTELS HOSPITALITY INTERNATIONAL
MCCs
C-54
3585 3586 3587 3588 3590 3591 3592 3593 3595

* ** ***
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D
MERCHANT TYPE
3598 3599 3603 3612 3615 3620 3622 3623 3624 3625 3628 3629 3631 3632 3633 3634 3635 3636 3637 3637 3638 3638 3639 3640 3641 3642 3643 3644 3645 3646 3647 3648 3649
* ** ***
REGENT INTERNATIONAL HOTELS PANNONIA HOTELS NOAHS HOTELS MOVENPICK HOTELS TRAVELODGE BINIONS HORSESHOE CLUB MERLIN HOTELS DORINT HOTELS LADY LUCK HOTEL AND CASINO HOTEL UNIVERSALE EXCALIBUR HOTEL AND CASINO DAN HOTELS SLEEP INN THE PHOENICIAN RANK HOTELS SWISSOTEL RESO HOTELS SAROVA HOTELS RAMADA INNS RAMADA LIMITED HO JO INN HOWARD JOHNSON MOUNT CHARLOTTE THISTLE HYATT HOTELS SOFITEL HOTELS NOVOTEL HOTELS STEIGENBERGER HOTELS ECONO LODGES QUEENS MOAT HOUSES SWALLOW HOTELS HUSA HOTELS DE VERE HOTELS RADISSON HOTELS
15 May 2004
**CONFIDENTIAL**
C-55
MCCs
Appendix C
MCC
MERCHANT TYPE
3650 3651 3652 3653 3654 3655 3656 3657 3658 3659 3660 3661 3662 3663 3664 3665 3666 3667 3668 3669 3670 3671 3672 3673 3674 3675 3676 3677 3678 3679 3680
* ** ***
RED ROOF INNS IMPERIAL LONDON HOTEL EMBASSY HOTELS PENTA HOTELS LOEWS HOTELS SCANDIC HOTELS SARA HOTELS OBEROI HOTELS OTANI HOTELS TAJ HOTELS INTERNATIONAL KNIGHTS INNS METROPOLE HOTELS CIRCUS CIRCUS HOTEL AND CASINO HOTELES EL PRESIDENTE FLAG INN HAMPTON INNS STAKIS HOTELS LUXOR HOTEL AND CASINO MARITIM HOTELS ELDORADO HOTEL AND CASINO ARCADE HOTELS ARCTIA HOTELS CAMPANILE HOTELS IBUSZ HOTELS RANTASIPI HOTELS INTERHOTEL CEDOK MONTE CARLO HOTEL AND CASINO CLIMAT DE FRANCE HOTELS CUMULUS HOTELS SILVER LEGACY HOTEL AND CASINO HOTEIS OTHAN
MCCs
C-56
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D D
MERCHANT TYPE
3681 3682 3683 3684 3685 3686 3687 3688 3689 3690 3691 3692 3693 3694 3695 3696 3697 3698 3699 3700 3701 3702 3703 3704 3705 3706 3707 3708 3709 3710 3711 3712
* ** ***
ADAMS MARK HOTELS SAJARA HOTEL AND CASINO BRADBURY SUITES BUDGET HOST INNS BUDGETEL INNS SUSSE CHALET CLARION HOTELS COMPRI HOTELS CONSORT HOTELS COURTYARD BY MARRIOTT DILLON INNS (Includes GUEST QUARTERS) DRURY INNS ECONOMY INNS OF AMERICA EMBASSY SUITES EXEL INNS FAIRFIELD HOTELS HARLEY HOTELS MIDWAY MOTOR LODGE MOTEL 6 LA MANSION DEL RIO THE REGISTRY HOTELS RESIDENCE INNS ROYCE HOTELS SANDMAN INNS SHILO INNS SHONEYS INNS VIRGIN RIVER HOTEL AND CASINO SUPER 8 MOTELS THE RITZ-CARLTON FLAG INNS (AUSTRALIA) BUFFALO BILLS HOTEL AND CASINO
15 May 2004
**CONFIDENTIAL**
C-57
MCCs
Appendix C
MCC
MERCHANT TYPE
3713 3714 3715 3716 3717 3718 3719 3720 3721 3722 3723 3724 3725 3726 3727 3728 3729 3730 3731 3732 3733 3734 3735 3736 3737 3738 3739 3740 3741* 3742 3743
* ** ***
QUALITY PACIFIC HOTEL FOUR SEASONS HOTEL (AUSTRALIA) FAIRFIELD INN CARLTON HOTELS CITY LODGE HOTELS KAROS HOTELS PROTEA HOTELS SOUTHERN SUN HOTELS HILTON CONRAD WYNDHAM HOTELS RICA HOTELS INTER NOR HOTELS SEA PINES RESORT RIO SUITES BROADMOOR HOTEL BALLYS HOTEL AND CASINO JOHN ASCUAGAS NUGGET MGM GRAND HOTEL HARRAHS HOTELS AND CASINOS OPRYLAND HOTEL BOCA RATON RESORT HARVEY/BRISTOL RESORTS MASTERS ECONOMY INNS COLORADO BELLE/ EDGEWATER RESORT RIVIERA HOTEL AND CASINO TROPICANA RESORT & CASINO WOODSIDE HOTELS & RESORTS TOWNEPLACE SUITES MILLENNIUM HOTELS CLUB MED BILTMORE HOTELS & SUITES
MCCs
C-58
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
MERCHANT TYPE
3744 3745 3746 3747 3748 3749 3750 3751 3752 3753 3754 3755 3756 3757 3758 3759 3760 3761 3762 3763 3764 3765 3766 3767 3768 3769 3770 3771 3772
* ** ***
CAREFREE RESORTS ST. REGIS HOTEL THE ELIOT HOTEL CLUBCORP/CLUBRESORTS WELLESLEY INNS THE BEVERLY HILLS HOTEL CROWNE PLAZA HOTELS HOMEWOOD SUITES PEABODY HOTELS GREENBRIAR RESORTS AMELIA ISLAND PLANTATION THE HOMESTEAD SOUTH SEAS RESORTS CANYON RANCH KAHALA MANDARIN ORIENTAL HOTEL THE ORCHID AT MAUNA LANI HALEKULANI HOTEL/WAIKIKI PARC PRIMADONNA HOTEL AND CASINO WHISKEY PETES HOTEL AND CASINO CHATEAU ELAN WINERY AND RESORT
BELLAGIO FREMONT HOTEL AND CASINO MAIN STREET STATION HOTEL AND CASINO SILVER STAR HOTEL AND CASINO STRATOSPHERE HOTEL AND CASINO SPRINGHILL SUITES CAESARS HOTEL AND CASINO NEMACOLIN WOODLANDS
15 May 2004
**CONFIDENTIAL**
C-59
MCCs
BEAU RIVAGE HOTEL AND CASINO
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE D D D D D D D D D D D D D D D D D D D D D D D D D D D B
MERCHANT TYPE
3773 3774 3775 3776 3777 3778 3779 3780* 3781 3782 3783 3784 3785 3786 3787 3788 3789 3790 3791 3792*
THE VENETIAN RESORT HOTEL CASINO NEW YORK-NEW YORK HOTEL + CASINO SANDS RESORT NEVELE GRAND RESORT AND COUNTRY CLUB MANDALAY BAY RESORT FOUR POINTS HOTELS W HOTELS DISNEY RESORTS PATRICIA GRAND RESORT HOTELS ROSEN HOTELS AND RESORTS TOWN AND COUNTRY RESORT & CONVENTION CENTER FIRST HOSPITALITY HOTELS OUTRIGGER HOTELS AND RESORTS OHANA HOTELS OF HAWAII CARIBE ROYAL RESORTS ALA MOANA HOTEL SMUGGLERS NOTCH RESORT RAFFLES HOTELS STAYBRIDGE SUITES CLARIDGE CASINO HOTEL FLAMINGO HOTELS GRAND CASINO HOTELS PARIS LAS VEGAS HOTEL PEPPERMILL HOTEL CASINO ATLANTIC CITY HILTON RESORTS EMBASSY VACATION RESORT HALE KOA HOTEL Railroads
MCCs
C-60
3793** 3794* 3795* 3796*** 3797** 3798*** 3799** 4011

* ** ***
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE I
MERCHANT TYPE
4111
Local and Suburban Commuter Passenger Transportation, including Ferries Passenger Railways Ambulance Services Taxicabs and Limousines Bus Lines Motor Freight Carriers and Trucking-Local and Long Distance, Moving and Storage Companies, and Local Delivery Courier ServicesAir or Ground, and Freight Forwarders Public Warehousing-Farm Products, Refrigerated Goods, Household Goods, and Storage Steamship Lines and Cruise Lines Boat Rentals and Leasing RentalsBoats Marinas, Marine Service, and Supplies Airlines and Air Carriers Airports, Flying Fields, and Airport Terminals Travel Agencies and Tour Operators Package Tour Operators (Germany Only) Toll and Bridge Fees Transportation ServicesNot Elsewhere Classified Telecommunications Equipment, and Telephone Sales Telecommunication Services, Including Local and Long Distance Calls, Credit Card Calls, Calls through Use of Magnetic-Stripe-Reading Telephones, and Fax Services
4112 4119 4121 4131 4214
B I I I I
4215 4225
I I
4411 4457 4457 4468 4511 4582 4722 4723 4784 4789 4812 4814
I I I I A I H H I I I I
* ** ***
15 May 2004
**CONFIDENTIAL**
C-61
MCCs
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE I I O I I I I I I I I I
MERCHANT TYPE
4816 4821 4829 4899* 4900 5013 5021 5039 5044 5045 5046 5047
Computer Network/Information Services Telegraph Services Wire Transfer Money Orders Cable, Satellite, and Other Pay Television and Radio Services UtilitiesElectric, Gas, Water, and Sanitary Motor Vehicle Supplies and New Parts Office and Commercial Furniture Construction Materials, Not Elsewhere Classified Office, Photographic, Photocopy, and Microfilm Equipment Computers, Computer Peripheral Equipment, Software Commercial Equipment, Not Elsewhere Classified Dental/Laboratory/ Medical/Ophthalmic Hospital Equipment and Supplies Metal Service Centers and Offices Electrical Parts and Equipment Hardware Equipment and Supplies Plumbing and Heating Equipment and Supplies Industrial Supplies, Not Elsewhere Classified Precious Stones and Metals, Watches and Jewelry Durable Goods, Not Elsewhere Classified Stationery, Office Supplies and Printing and Writing Paper Drugs, Drug Proprietaries, and Druggists Sundries
5051 5065 5072 5074
I I I I I I I I I
MCCs
C-62
5085 5094 5099 5111 5122

* ** ***
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I I I I I I I I I I I I I
MERCHANT TYPE
5131 5137 5139 5169 5172 5192 5193 5198 5199 5200 5211 5231 5251 5261 5271 5300 5309 5310 5311 5331 5399 5411 5422 5422 5441
* ** ***
Piece Goods, Notions, and Other Dry Goods Mens, Womens, and Childrens Uniforms and Commercial Clothing Commercial Footwear Chemicals and Allied Products, Not Elsewhere Classified Petroleum and Petroleum Products Books, Periodicals, and Newspapers Florists Supplies, Nursery Stock, and Flowers Paints, Varnishes, and Supplies Nondurable Goods, Not Elsewhere Classified Home Supply Warehouse Stores Lumber and Building Materials Stores Glass, Paint, and Wallpaper Stores Hardware Stores Nurseries and Lawn and Garden Supply Stores Mobile Home Dealers Wholesale Clubs Duty Free Stores Department Stores Variety Stores Miscellaneous General Merchandise Grocery Stores and Supermarkets Freezer and Locker Meat Provisioners Meat ProvisionersFreezer and Locker Candy, Nut, and Confectionery Stores
15 May 2004
**CONFIDENTIAL**
C-63
MCCs
Discount Stores
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE I I I
MERCHANT TYPE
5451 5462 5499
Dairy Products Stores Bakeries Miscellaneous Food StoresConvenience Stores and Specialty Markets Car and Truck Dealers (New and Used)Sales, Service, Repairs, Parts, and Leasing Car and Truck Dealers (Used Only)Sales, Service, Repairs, Parts, and Leasing Automotive Tire Stores Automotive Parts and Accessories Stores Service Stations (with or without ancillary services) Automated Fuel Dispensers Boat Dealers Camper, Recreational, and Utility Trailer Dealers Motorcycle Shops and Dealers Motor Home Dealers Snowmobile Dealers Miscellaneous Automotive, Aircraft, and Farm Equipment Dealers, Not Elsewhere Classified Mens and Boys Clothing and Accessories Stores Womens Ready-To-Wear Stores Womens Accessory and Specialty Shops Childrens and Infants Wear Stores ClothingFamily Family Clothing Stores Sports and Riding Apparel Stores Shoe Stores
5511
5521
5532 5533 5541 5542 5551 5561 5571 5592 5598 5599
I I I I I I I I I I
5611
I I I I I I I I
MCCs
C-64
5621 5631 5641 5651 5651 5655 5661

* ** ***
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE I I I I I I
MERCHANT TYPE
5681 5691 5697 5698 5699 5712
Furriers and Fur Shops Mens and Womens Clothing Stores Tailors and Seamstresses, Mending and Alterations Wig and Toupee Stores Miscellaneous Apparel and Accessory Stores Furniture, Home Furnishings, and Equipment Stores, Except Appliances Floor Covering Stores Drapery, Window Covering, and Upholstery Stores Fireplaces, Fireplace Screens, and Fireplace Accessories Stores Miscellaneous Home Furnishing Specialty Stores Appliance Stores, Not Elsewhere Classified Household Appliance Stores Electronic Sales Music Stores Musical Instruments, Pianos, and Sheet Music Computer Software Stores Record Shops Caterers Eating Places and Restaurants Drinking Places(Alcoholic Beverages)Bars, Taverns, Nightclubs, Cocktail Lounges, and Discotheques Fast Food Restaurants Drug Stores and Pharmacies Package StoresBeer, Wine and Liquor
5713 5714 5718 5719 5722 5722 5732 5733
I I I I I I I I
5734 5735 5811 5812 5813
I I I F I
5814 5912 5921

* ** ***
F I I
15 May 2004
**CONFIDENTIAL**
C-65
MCCs
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I I I I J J I J J J J
MERCHANT TYPE
5931 5932 5933 5935 5937 5940 5941 5942 5943 5944 5945 5946 5947 5948 5949 5950 5960 5962 5963 5964 5965 5966 5967
* ** ***
Used Merchandise and Secondhand Stores Antique ShopsSales, Repairs, and Restoration Services Pawn Shops Wrecking and Salvage Yards Antique Reproductions Bicycle ShopsSales and Service Sporting Goods Stores Book Stores School, Stationery, and Office Supply Stores Jewelry, Watch, Clock, and Silverware Stores Hobby, Toy, and Game Shops Camera and Photographic Supply Stores Gift, Card, Novelty, and Souvenir Stores Luggage and Leather Goods Stores Sewing, Needlework, Fabric, and Piece Goods Stores Glassware and Crystal Stores Direct MarketingInsurance Services Direct MarketingTravel Related Arrangement Services Door-to-Door Sales Direct MarketingCatalog Merchants Direct MarketingCombination Catalog and Retail Merchants Direct MarketingOutbound Telemarketing Merchants Direct MarketingInbound Telemarketing Merchants
MCCs
C-66
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE J J J
MERCHANT TYPE
5967 5968 5969
Inbound Teleservices Merchants Direct MarketingContinuity/ Subscription Merchants Direct Marketing/Direct MarketersNot Elsewhere Classified Artists Supply and Craft Shops Art Dealers and Galleries Stamp and Coin Stores Religious Goods Stores Hearing AidsSales, Service, and Supplies Orthopedic Goods and Prosthetic Devices Cosmetic Stores Typewriter StoresSales, Service, and Rentals Fuel DealersFuel Oil, Wood, Coal, and Liquefied Petroleum Florists Cigar Stores and Stands News Dealers and Newsstands Pet Shops, Pet Foods, and Supplies Swimming PoolsSales, Supplies, and Service Electric Razor StoresSales and Service Tent and Awning Shops Miscellaneous and Specialty Retail Stores Financial InstitutionsManual Cash Disbursements Financial InstitutionsAutomated Cash Disbursements Financial InstitutionsMerchandise and Services
5970 5971 5972 5973 5975 5976 5977 5978 5983 5992 5993 5994 5995 5996 5997 5998 5999 6010 6011 6012
I I I I I I I I I I I I I I I I I L L I
* ** ***
15 May 2004
**CONFIDENTIAL**
C-67
MCCs
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE O
MERCHANT TYPE
6051
Non-Financial InstitutionsForeign Currency, Money Orders (not wire transfer), and TravelersCheques Security Brokers and Dealers Insurance Sales, Underwriting, and Premiums Real Estate Agents and Managers Rentals LodgingHotels, Motels, and Resorts Timeshares Sporting and Recreational Camps Trailer Parks and Campgrounds Laundry, Cleaning, and Garment Services Laundry ServicesFamily and Commercial Dry Cleaners Carpet and Upholstery Cleaning Photographic Studios Beauty and Barber Shops Hat Cleaning Shops Shoe Repair Shops, Shoe Shine Parlors, and Hat Cleaning Shops Funeral Services and Crematories Dating and Escort Services Tax Preparation Services Counseling ServicesDebt, Marriage, Personal Buying and Shopping Services and Clubs Clothing RentalCostumes, Uniforms, and Formal Wear Formal WearRentals Massage Parlors Health and Beauty Spas
6211 6300 6513 7011 7012 7032 7033 7210 7211 7216 7217 7221 7230 7251 7251 7261 7273 7276 7277 7278 7296 7296 7297 7298
* ** ***
I I I D I I I I I I I I I I I I I I I I I I I I
MCCs
C-68
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
MERCHANT TYPE
7299
Miscellaneous Personal ServicesNot Elsewhere Classified Advertising Services Consumer Credit Reporting Agencies Commercial Photography, Art, and Graphics Quick Copy, Reproduction and Blueprinting Services Stenographic and Secretarial Support Services Exterminating and Disinfecting Services Cleaning and Maintenance, Janitorial Services Employment Agencies and Temporary Help Services Computer Programming, Data Processing, Integrated Systems, and Design Services Information Retrieval Services Computer Maintenance and Repair Services, Not Elsewhere Classified Management Consulting and Public Relations Services Detective Agencies, Protective Agencies, and Security Services, including Armored Cars and Guard Dogs Equipment, Tool, Furniture, and Appliance Rental and Leasing Photofinishing Laboratories and Photo Developing Business Services, Not Elsewhere Classified Automobile Rental Agency Truck and Utility Trailer Rentals
7311 7321 7333 7338 7339 7342 7349 7361 7372
I I I I I I I I I
7375 7379
I I
7392 7393
I I
7394 7395 7399 7512 7513

* ** ***
I I I C I
15 May 2004
**CONFIDENTIAL**
C-69
MCCs
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I I I I I I I I I I I I I I I
MERCHANT TYPE
7519 7523 7531 7534 7535 7535 7538 7542 7549 7622 7623 7623 7629 7629 7629 7631 7641 7692 7699 7829 7832 7841 7911 7922
Motor Home and Recreational Vehicle Rentals Parking Lots and Garages Automotive Body Repair Shops Tire Retreading and Repair Shops Automotive Paint Shops Paint ShopsAutomotive Automotive Service Shops (Non-Dealer) Car Washes Towing Services Electronics Repair Shops Air Conditioning Repair Shops Refrigeration Repair Shops Appliance Repair Shops Electrical Repair Shops Repair ShopsElectrical and Small Appliances Watch, Clock, and Jewelry Repair Shops FurnitureReupholstery, Repair and Refinishing Welding Services Miscellaneous Repair Shops and Related Services Motion Pictures and Video Tape Production and Distribution Motion Picture Theaters Video Tape Rental Stores Dance Halls, Studios, and Schools Theatrical Producers (Except Motion Pictures), and Ticket Agencies Bands, Orchestras, and Miscellaneous Entertainers, Not Elsewhere Classified
MCCs
C-70
7929
* ** ***
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE I I I
MERCHANT TYPE
7932 7933 7941
Billiard and Pool Establishments Bowling Alleys Commercial Sports, Professional Sports Clubs, Athletic Fields, and Sports Promoters Tourist Attractions and Exhibits Public Golf Courses Video Amusement Game Supplies Video Game Arcades and Establishments Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and Wagers at Race Tracks Amusement Parks, Circuses, Carnivals, and Fortune Tellers Membership Clubs (Sports, Recreation, Athletic), Country Clubs, and Private Golf Courses Aquariums, Seaquariums, Dolphinariums Recreational FacilitiesNot Elsewhere Classified Doctors and PhysiciansNot Elsewhere Classified Dentists and Orthodontists Osteopaths Chiropractors Optometrists and Ophthalmologists Opticians, Optical Goods, and Eyeglasses Podiatrists and Chiropodists Convalescent Homes Nursing and Personal Care Facilities Hospitals Medical and Dental Laboratories
7991 7992 7993 7994 7995
I I I I I
7996 7997
I I
7998 7999 8011 8021 8031 8041 8042 8043 8049 8050 8050 8062 8071
* ** ***
I I I I I I I I I I I P I
15 May 2004
**CONFIDENTIAL**
C-71
MCCs
Appendix C
MCC
MERCHANT TYPE
8099
Medical Services and Health Practitioners, Not Elsewhere Classified Legal Services and Attorneys Elementary and Secondary Schools Colleges, Universities, Professional Schools, and Junior Colleges Correspondence Schools Business and Secretarial Schools Trade and Vocational Schools Schools and Educational ServicesNot Elsewhere Classified Child Care Services Charitable and Social Service Organizations Civic, Social, and Fraternal Associations Political Organizations Religious Organizations Automobile Associations Membership OrganizationsNot Elsewhere Classified Professional Organizations Testing Laboratories (Non-Medical) Architectural, Engineering, and Surveying Services Accounting, Auditing, and Bookkeeping Services Professional Services, Not Elsewhere Classified Court Costs, including Alimony and Child Support Fines Bail and Bond Payments
8111 8211 8220
I I I
8241 8244 8249 8299
I I I I
8351 8398 8641 8651 8661 8675 8699 8699 8734
I I I I I I I I I I I I I I I
MCCs
C-72
8911 8931 8999 9211 9222 9223

* ** ***
15 May 2004
**CONFIDENTIAL**
Appendix C
MCC
FLOOR LIMIT CATEGORY CODE I I I I I I I I I I
MERCHANT TYPE
9311 9399 9402 9405 9700 9701 9702 9751 9752 9950
* ** ***
Tax Payments Government ServicesNot Elsewhere Classified Postal ServicesGovernment Only Intra-Government PurchasesGovernment Only International Automated Referral Service (for Visa use only) Visa Credential Server (for Visa use only) GCAS Emergency Services (for Visa use only) UK SupermarketsElectronic Hot File (for Regional use only) UK Petrol StationsElectronic Hot File (for Regional use only) Intra-Company Purchases
15 May 2004
**CONFIDENTIAL**
C-73
MCCs
MCCs
C-74
15 May 2004
**CONFIDENTIAL**
Appendix D
Maximum Authorized Floor Limits
Each Member, at its discretion, assigns Floor Limits for its Merchants and Branches. However, certain maximum authorized Floor Limits have been established to minimize as much as possible the amount of risk in Interchange Transactions. The Merchant or Branch must obtain Authorization from its Authorizing Processor for Transaction amounts above these Floor Limits. A Member may elect to set higher Floor Limits than those authorized, but does so at its own risk. If higher Floor Limits than those authorized are established and create problems, Visa will take appropriate action. All of the following are Zero Floor Limit Transactions:
High-Risk Telemarketing Transactions Installment Transactions Transactions originating at a Merchant Outlet identified by the Risk Identification Service Visa Electron Transactions originating at a Visa Electron Merchant1 Cardholder-Activated Transactions Type B Cardholder-Activated Transactions Type C ATM Transactions Cash Disbursement Transactions Quasi-Cash Transactions Online Financial Transactions Electronic Commerce Transactions In-Transit Service Transactions Recurring Transactions
Floor Limits for Cruise Lines The following table specifies Floor Limits that apply to Transactions on cruise ships: Table D-1 Floor Limits for Cruise Lines
Transaction Type
Total transportation costs Total ancillary charges incurred aboard ship and settled with the Cruise Line on a combined Transaction Receipt Individual Transaction Receipts for purchases at shops aboard ship
indicator 1 or 3 in the special condition indicator field of the BASE II record
Floor Limit
US $500 US $500
US $150
Visa may revise the Floor Limits in Appendix D, "Maximum Authorized Floor Limits" and may establish unique Floor Limits for specific Merchant Category Codes (MCCs) in specific countries, as specified in Volume IGeneral Rules, Chapter 4, "Acquirer Requirements & Information."
1.
Offline Authorization is allowed for Chip-initiated Transactions provided that the Transaction amount does not exceed the Merchants Floor Limit.
15 May 2004
**CONFIDENTIAL**
D-1
Floor Limits
Appendix D
For countries not listed in this table, the maximum authorized Floor Limits are those established as the default Floor Limit, found at the end of Appendix D. Maximum Floor Limits are shown either in the countrys respective currency or the US dollar equivalent. New or revised Floor Limits in this edition appear in bold text and are effective 3 April 2004 or 2 October 2004, as indicated.
Floor Limits
D-2
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
ANDORRA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions ARGENTINA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals Supermarkets/Grocery Stores All Other Merchants Mail/Phone Order Transactions
* ** *** **** Effective Effective Effective Effective
MCC
All All All All All All All All All All All All
Floor Limit
(euro) 510 130 120 240 1,565 90 480 510 240 150 25 0
Merchant Type
Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions AUSTRALIA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals
MCC
All
Floor Limit
0
All All
0 0 (Dollar)
750 150 250 1,200 2,200 300 750 750 1,200 150 50 0
All All
0 0 (US Dollar)
All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions AUSTRIA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants
All All All All All All All All All 5411 All All
500 300 250 1,000 1,500 300 500 500 1,000 0 100 50
All All
0 0 (euro)
All All All All All All All All All All
910 255 470 910 2,180 365 725 910 910 470
through 2 April 2004 3 April 2004 through 1 October 2004 2 October 2004
15 May 2004
**CONFIDENTIAL**
D-3
Floor Limits
Appendix D
Merchant Type
Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions BAHRAIN Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions BANGLADESH Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals
MCC
All All
Floor Limit
50 0
Merchant Type
All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions BELGIUM Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions BENIN Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies
MCC
All All All
Floor Limit
3,000 1,000 0
All All
0 0 (Dinar)
All All
0 0 (euro)
300 56 150 300 570 100 190 300 300 100 0 0
745 175 310 620 2,230 250 745 745 620 250 35 0
Floor Limits
D-4
All All
0 0 (Taka)
All All
0 0 (CFA Franc)
All All All All All All All All All

15,000 4,000 6,000 15,000 30,000 4,000 10,000 12,000 10,000
All All All All All All All All
200,000 50,000 75,000 165,000 480,000 90,000 165,000 150,000
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions BRAZIL Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions BRUNEI Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants
MCC
All All All All
Floor Limit
165,000 90,000 0 0
Merchant Type
Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions BURKINA FASO Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions CAMEROON Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants
MCC
All All All All All
Floor Limit
1,250 2,500 375 125 0
All All
0 0 (US Dollar)
All All
0 0 (CFA Franc)
0 0 0 0 0 0 0 0 0 0 0 0
200,000 50,000 75,000 165,000 480,000 90,000 165,000 150,000 165,000 90,000 0 0
All All
0 0 (Dollar)
All All
0 0 (CFA Franc)
All All All All All All All
1,250 375 600 2,500 3,300 750 1,100
All All All All All All

200,000 50,000 75,000 165,000 480,000 90,000
15 May 2004
**CONFIDENTIAL**
D-5
Floor Limits
Appendix D
Merchant Type
Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions CANADA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals
MCC
Floor Limit
165,000 150,000 165,000 90,000 0 0
Merchant Type
Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions CHAD Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants
MCC
Floor Limit
165,000 480,000 90,000 165,000 150,000 165,000 90,000 0 0
All All
0 0 (Dollar)
All All
0 0 (CFA Franc)
All All All All All All All All All 5541 All All All
500 150 200 300 500 150 350 500 500 50 150 50 0
200,000 50,000 75,000 165,000 480,000 90,000 165,000 150,000 165,000 90,000 0 0
Floor Limits
D-6
Service Stations All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions CENTRAL AFRICAN REPUBLIC Airlines Railroads Car Rental Companies
Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
All All
0 0 (CFA Franc)
All All
0 0 (Renminbi)
Quasi-Cash Transactions CHINA Airlines Railroads

All All All
200,000 50,000 75,000
All All
2,650 2,650
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions COLOMBIA
MCC
Floor Limit
2,650 2,650 10,900 2,650 3,650 2,650 2,650 2,650 2,650 0
Merchant Type
Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
MCC
Floor Limit
200,000 50,000 75,000 165,000 480,000 90,000 165,000 150,000 165,000 90,000 0 0
All All
0 0 (US Dollar)
All All
0 0
The Floor Limit for all Merchant categories is zero. CONGO

* ** *** **** Effective Effective Effective Effective through 2 April 2004 3 April 2004 through 1 October 2004 2 October 2004
(CFA Franc)
15 May 2004
**CONFIDENTIAL**
D-7
Floor Limits
Appendix D
Merchant Type
COSTA RICA
MCC
Floor Limit
(Colon)
Merchant Type
Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions
MCC
All All
Floor Limit
20 0
The Floor Limit for all Merchant categories is zero. CROATIA Airlines Quasi-Cash Transactions Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions CYPRUS Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants
(Croatia Kuna) All All All All All All All All All All All All All 500 1,000 3,000 8,000 1,000 2,000 2,000 2,000 500 0 0 2,000
All All
0 0 (Czech Crown)
CZECH REPUBLIC Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions All All All All All All All All All All All All
15,000 5,000 7,000 15,000 45,000 4,000 15,000 15,000 15,000 5,000 1,000 0
All All
0 0 (Pound)
Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions DENMARK Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals
Floor Limits
D-8
All All
0 0 (Krona)
250 65 150 250 900 100 300 250 250 100

5,500 900 1,800 3,200 16,500 1,400 5,500 5,500 3,200
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions DOMINICAN REPUBLIC
MCC
All All All
Floor Limit
1,400 300 0
Merchant Type
Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants
MCC
Floor Limit
250 1,145 1,800 300 600 800 1,145 300 50 0
All All
0 0 (Peso)
Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions FINLAND Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions FRANCE Airlines
The Floor Limit for all Merchant categories is zero EL SALVADOR (US Dollar)
The Floor Limit for all Merchant categories is zero ESTONIA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions FIJI Airlines Railroads
All All
0 0 (euro)
(Kroon) All All All All All All All All All All All All 3,000 600 1,000 1,000 1,000 600 600 3,000 600 600 0 0
505 100 170 335 1,600 135 505 505 335 135 35 0
All All
0 0 (Dollar)
All All
0 0 (euro)
All All
800 150
All
570
15 May 2004
**CONFIDENTIAL**
D-9
Floor Limits
Appendix D
Merchant Type
Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals Department Stores Supermarkets/Grocery Stores Agricultural Co-operatives Ambulance Services Paint and Wallpaper Stores Hardware Stores Garden and Lawn Supply StoresNurseries Variety Stores Freezer and Locker Meat Provisioners Electronic Sales Drug Stores
MCC
All All All All All All All All 5311 5411 0763 4119 5231 5251 5261
Floor Limit
130 310 230 1,530 230 540 310 190 190 130 130 190 130 130 130
Merchant Type
Amusement and Recreation Services Doctors Dentists, Orthodontists Nursing and Personal Care Facilities Dental Laboratories Personal Services, Not Elsewhere Classified All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions FRENCH POLYNESIA Airlines Railroads
MCC
7999 8011 8021 8050 8071 8999 All All All
Floor Limit
190 190 190 190 190 130 100 100 0
All All
0 0 (CFP Franc)
120,000 15,000 50,000 90,000 200,000 22,000 80,000 120,000 90,000 30,000 0 0
5331 5422 5732 5912
190 130 130 190 130 130
Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants
Floor Limits
D-10
Clock/Jewelry/Silverware/ 5944 Watch Stores Camera and Photographic Supply Stores Florists Dance Halls, Studios, and Schools Theatrical Productions (except Motion Pictures) and Ticket Agencies Membership Clubs
5946
5992 7911 7922
130 130 130
Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
All All
0 0 (CFA Franc)
7997
190
Quasi-Cash Transactions GABON

15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions GERMANY Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Service Stations Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
MCC
Floor Limit
200,000 50,000 75,000 165,000 480,000 90,000 165,000 150,000 165,000 90,000 0 0
Merchant Type
Quasi-Cash Transactions GREECE Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals Supermarkets/Grocery Stores Service Stations Family Clothing Stores All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions Health and Beauty Spas Mens and Boys Clothing and Accessories Stores Mens and Womens Clothing Stores Shoe Stores HONDURAS
MCC
All
Floor Limit
0 (euro)
All All All All All All All All All 5411 5541 5651 All All All
240 25 120 240 585 75 205 240 240 40 40 55 75 5 0
All All
0 0 (euro)
All All All All All All All All All All 5541 All All
765 255 305 615 2,300 255 765 615 615 255 50 50 0
All 7298 5611
0 0 55
5691 5661
55 55 (Lempiras)
The Floor Limit for all Merchant categories is zero HONG KONG Airlines
All
(Dollar) All
15 May 2004
**CONFIDENTIAL**
D-11
Floor Limits
All
Appendix D
Merchant Type
Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals Supermarkets/Grocery Stores All Other Merchants Duty Free Stores Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions HUNGARY Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals Medical Services & Health Practitioners, Not Elsewhere Classified All Other Merchants Taxicabs and Limousines
MCC
All All All All All All All All 5411 All 5309 All All
Floor Limit
0 0 0 0 0 0 0 0 0 0 750 0 0
Merchant Type
Courier ServicesAir or Ground, and Freight Forwarders Variety Stores Supermarkets/Grocery Stores Service Stations Automated Fuel Dispenser Record Stores Drinking Places (Bars, Taverns Nightclubs, Cocktail Lounges, and Discotheques) Drug Stores and Pharmacies Direct Marketing/Direct Marketers Not Elsewhere Classified Florists News Dealers and Newsstands Miscellaneous and Specialty Retail Stores Theatrical Producers (Except Motion Pictures) and Ticket Agencies Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions ICELAND Airlines
MCC
4215
Floor Limit
5,000
5331 5411 5541 5542 5735 5813
5,000 5,000 0 0 5,000 0
5912 5969
5,000 0
All All
0 0 (Forints)
5992 5994 5999 7922
5,000 5,000 0 5,000
All All All All All All All All All 8099
50,000 20,000 50,000 50,000 150,000 20,000 30,000 50,000 50,000 20,000
Floor Limits
D-12
All All
0 0
All All
0 0 (Krona)
All All All
36,000 9,000 18,000
All 4121
20,000 5,000
Railroads Car Rental Companies

15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions INDIA Airlines Railroads
MCC
Floor Limit
30,000 90,000 12,000 30,000 30,000 30,000 15,000 6,000 0
Merchant Type
Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals Service Stations All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
MCC
All All All All All All All 5541 All All All
Floor Limit
6,000 15,000 30,000 4,000 10,000 12,000 10,000 1,000 3,000 1,000 0
All All
0 0 (Rupee)
All All
0 0
All All
15,000 4,000
15 May 2004
**CONFIDENTIAL**
D-13
Floor Limits
Appendix D
Merchant Type
INDONESIA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions ISRAEL Airlines Railroads
MCC
Floor Limit
(US Dollar) 500 150 150 500 1,500 150 500 500 1,000 100 0 0
Merchant Type
Quasi-Cash Transactions ITALY Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
MCC
All
Floor Limit
0 (euro)
515 130 260 440 1,500 130 505 515 440 130 0 0
All All
0 0 (US Dollar)
All All
0 0 (CFA Franc)
500 150 600 1,000 1,500 300 500 500 750 200 50 0
Quasi-Cash Transactions IVORY COAST Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C
Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
200,000 50,000 75,000 165,000 480,000 90,000 165,000 150,000 165,000 90,000 0 0
Floor Limits
D-14
All
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
Cash Disbursements Quasi-Cash Transactions JAPAN Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions KENYA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions
MCC
All All
Floor Limit
0 0 (Yen)
Merchant Type
Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions KUWAIT Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Supermarkets Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions LEBANON Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals
MCC
All
Floor Limit
0
All All
0 0 (Dinar)
180,000 100,000 100,000 300,000 375,000 100,000 125,000 180,000 300,000 30,000 0 0
All All All All All All All All All All All All All
150 40 75 50 100 50 100 100 100 25 50 15 0
All All
0 0 (US Dollar)
All All All All All All All All All All All
1,000 200 500 1,000 1,500 300 400 1,000 1,000 200 75
All All
0 0 (US Dollar)

500 150 250 500 1,500 150 500 500 500
15 May 2004
**CONFIDENTIAL**
D-15
Floor Limits
Appendix D
Merchant Type
All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions LUXEMBOURG Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions MACAU Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies
MCC
All All All
Floor Limit
150 0 0
Merchant Type
Hospitals All Other Merchants Duty Free Stores Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
MCC
All All 5309 All All
Floor Limit
0 0 750 0 0
All All
0 0 (euro)
All All
0 0 (Ringgit)
745 175 310 620 2,230 250 745 745 620 250 35 0
Quasi-Cash Transactions MALAYSIA Duty Free Stores Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants
5309 All All All All All All All All All All All All
375**** 1,250*** 0**** 375*** 0**** 600*** 0**** 3,000*** 0**** 3,700*** 0**** 400*** 0**** 1,200*** 0**** 1,250*** 0**** 3,000*** 0**** 375*** 0**** 125*** 0**** 0
Floor Limits
D-16
All All
0 0 (Pataca) Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
0 0 0 0 0 0 0 0
All
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
Quasi-Cash Transactions MALI Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions MALTA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C
MCC
All
Floor Limit
0 (CFA Franc)
Merchant Type
Cash Disbursements Quasi-Cash Transactions MAURITIUS Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions MEXICO
MCC
All All
Floor Limit
0 0 (Rupee)
200,000 50,000 75,000 165,000 480,000 90,000 165,000 150,000 165,000 90,000 0 0
3,000 2,000 1,000 10,000 10,000 1,500 2,500 3,000 10,000 1,000 650 0
All All
0 0 (Liri)
All All
0 0
0 200 300 450 60 200 200 300 60 0 0
The Floor Limit for all Merchant categories is zero. MOROCCO Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants
(Dirham) All All All All All All All All All All 5,000 1,000 2,000 2,500 15,000 1,000 5,000 5,000 2,500 1,500
15 May 2004
**CONFIDENTIAL**
D-17
Floor Limits
All
250
(US Dollar)
Appendix D
Merchant Type
Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions NEPAL Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions NETHERLANDS Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals
MCC
All All
Floor Limit
0 0
Merchant Type
All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions NEW ZEALAND Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions NORWAY Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies
MCC
All All All
Floor Limit
250 45 0
All All
0 0 (Rupee)
All All
0 0 (Dollar)
25,000 5,000 9,000 25,000 45,000 6,000 15,000 15,000 15,000 5,000 1,000 0
1,000 300 500 1,000 3,200 500 1,000 1,000 1,000 300 100 0
Floor Limits
D-18
All All
0 0 (euro)
All All
0 0 (Krone)

770 250 270 590 2,270 250 770 770 590
4,500 850 1,600 3,000 13,000 1,500 4,500 4,500
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions PAKISTAN Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions PANAMA
MCC
All All All All
Floor Limit
3,000 1,500 275 0
Merchant Type
Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants
MCC
Floor Limit
2,000 250 500 1,000 1,000 250 0 0
All All
0 0 (Rupee)
Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions Supermarkets Service Stations Sport Shops PORTUGAL Airlines Railroads Car Rental Companies Hotels Special Hotels
15,000 4,000 6,000 15,000 30,000 4,000 10,000 12,000 10,000 3,000 1,000 0
All All 5411 5541 All
0 0 300 200 200 (euro)
500 100 250 500 1,320 150 450 500 500 100 35 0
Restaurants Special Restaurants
All All
0 0
Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions PUERTO RICO
The Floor Limit for all Merchant categories is zero POLAND Airlines Railroads Car Rental Companies Hotels
(Polish Zlotys) All All All All

2,000 150 600 1,000
All All
0 0 (US Dollar)
15 May 2004
**CONFIDENTIAL**
D-19
Floor Limits
Appendix D
Merchant Type
Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies
MCC
Floor Limit
0 0 0 0 0 0 0 0
Merchant Type
Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions
MCC
All All All All
Floor Limit
0 0 0 0
All All
0 0
Floor Limits
D-20
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
QATAR Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions REPUBLIC OF IRELAND Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
MCC
Floor Limit
(Riyal) 3,000 560 2,000 3,000 5,500 800 1,800 3,000 3,000 800 190 0
Merchant Type
Quasi-Cash Transactions ROMANIA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements
MCC
All
Floor Limit
0 (Leu)
1,000,000 100,000 400,000 500,000 500,000 200,000 200,000 1,000,000 1,000,000 150,000 0 0
All All
0 0 (euro)
All All
0 0 (US Dollar)
Quasi-Cash Transactions RUSSIAN REPUBLIC Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C
635 125 445 635 1,905 190 635 380 635 190 50 0
50 150 200 200 50 50 0 100 50 0 0
All
15 May 2004
**CONFIDENTIAL**
D-21
Floor Limits
All
200
Appendix D
Merchant Type
Cash Disbursements Quasi-Cash Transactions SAUDI ARABIA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions SENEGAL Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions
MCC
All All
Floor Limit
0 0 (Riyal)
Merchant Type
Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions SEYCHELLES Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions
MCC
All
Floor Limit
0
All All
0 0 (Rupee)
1,725 518 2,070 2,500 5,500 800 1,850 1,750 2,500 750 173 0
7,500 1,000 3,000 4,500 10,800 2,000 3,600 7,500 4,500 2,000 300 0
All All
0 0 (CFA Franc)
Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions SINGAPORE Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants
All All
0 0 (Dollar)
Floor Limits
D-22
200,000 50,000 75,000 165,000 480,000 90,000 165,000 150,000 165,000 90,000 0

1,250*** 0**** 375**** 0**** 600*** 0**** 2,500*** 0**** 3,300*** 0**** 750*** 0****
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
Special Restaurants Travel Agencies Hospitals Toll and Bridge Fees Duty Free Stores Fast Food Restaurants Parking Lots and Garages All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions SOUTH AFRICA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C
MCC
All All All 4784 5309 5814 7523 All All All
Floor Limit
1,100*** 0**** 1,250*** 0**** 2,500*** 0**** 40**** 375**** 40**** 40**** 375*** 0**** 125*** 0**** 0
Merchant Type
Cash Disbursements Quasi-Cash Transactions SOUTH KOREA
MCC
All All
Floor Limit
0 0 (won)**
The Floor Limit for all Merchant categories is zero. SPAIN Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants All All All All All All All All All All All All (euro) 510 130 120 240 1,565 90 480 510 240 150 25 0
All All
0 0 (Rand)
Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions SRI LANKA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants
1,000 800 300 1,500 3,000 300 1,000 1,000 1,500 300 50 0
All
0 (Rupee)
25,000 5,000 9,000 25,000 45,000 5,000 15,000 15,000 15,000 5,000
15 May 2004
**CONFIDENTIAL**
D-23
Floor Limits
All
Appendix D
Merchant Type
Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions SWEDEN Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions SWITZERLAND Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals
MCC
All All
Floor Limit
1,000 0
Merchant Type
Service Stations Automated Fuel Dispensers All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions TAIWAN Airlines In-Flight Duty Free Stores All Other Merchants Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions THAILAND
MCC
5541 5542 All All All
Floor Limit
200*** 120**** 200*** 100**** 100 300 0
All All
0 0 (Krona)
1,200 650 1,200 1,200 13,000 1,200 4,500 1,200 2,500 1,200 0 0
All All
0 0 (Dollar)
All 5309 All All
0 8,000 0 0
All All
0 0 (Baht)
Floor Limits
D-24
All All
0 0
Airlines Railroads
All All All All All All All
20,000*** 0**** 4,000*** 0**** 30,000*** 0**** 6,500*** 0**** 40,000*** 0**** 4,000*** 0**** 4,000*** 0****
(Franc) All All All All All All All All All 1,500 800 0 1,000 3,800 1,000 1,300 1,500 1,500 Restaurants Special Restaurants
Hotels Car Rental Companies Special Hotels
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
Travel Agencies Hospitals Duty Free Stores Service Stations Tailors and Seamstresses Home Furnishing Specialty Stores Specialty Retail Stores All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions TOGO Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C
MCC
All All 5309 5541 5697 5712 5999 All All All
Floor Limit
10,000*** 0**** 20,000*** 0**** 4,000**** 500*** 0**** 1,250*** 0**** 0 0 4,000*** 0**** 1,250*** 0**** 0
Merchant Type
Cash Disbursements Quasi-Cash Transactions TUNISIA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions TURKEY Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions
MCC
All All
Floor Limit
0 0 (Dinar)
425 125 250 425 1,285 125 415 425 425 250 43 0
All All
0 0 (CFA Franc)
All All
0 0
200,000 50,000 75,000 165,000 480,000 90,000 165,000 150,000 165,000 90,000 0 0
15,000,000 5,000,000 10,000,000 10,000,000 600,000,000 6,000,000 6,000,000 5,000,000 15,000,000 4,000,000 0
15 May 2004
**CONFIDENTIAL**
D-25
Floor Limits
(Lira)
Appendix D
Merchant Type
Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions UNITED ARAB EMIRATES Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C
MCC
All
Floor Limit
0
Merchant Type
Home Supply Warehouse Stores Paint and Wallpaper Stores Discount Stores Department Stores
MCC
5200 5231 5310 5311 5331 5399 5411 5422 5611
Floor Limit
45 45 45 45 45 45 45 45 45
All All
0 0 (Dirham)
Variety Stores General Merchandise Supermarkets/Grocery Stores Freezer and Locker Meat Provisioners Mens and Boys Clothing and Accessories Stores Womens Ready-to-Wear Stores Womens Accessory and Specialty Shops Childrens and Infants Wear Stores Family Clothing Stores Riding and Sports Apparel
3,000 560 2,000 3,000 5,500 800 1,900 3,000 3,000 800 190 0
5621 5631 5641 5651 5655 5661 5691 5697 5699 5732 5734 5735 5811 5814 5921 5941
25 25 25 25 45 45 25 45 45 45 45 45 45 45 25 45
Floor Limits
D-26
Cash Disbursements Quasi-Cash Transactions UNITED KINGDOM Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals
All All
0 0 (Pound)
Shoe Stores Mens and Womens Clothing Stores Tailors and Seamstresses Apparel and Accessory ShopsMiscellaneous Electronic Sales Computer Software Stores Record Shops Caterers Fast Food Restaurants Liquor/Package Stores Sporting Goods Stores

400 100 175 250 1,200 45 400 400 250
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
MCC
Floor Limit
45 45
Merchant Type
Cosmetic Stores
MCC
5977
Floor Limit
45
Clock/Jewelry/Silverware/ 5944 Watch Stores Hobby, Toy, and Game Stores

5945
15 May 2004
**CONFIDENTIAL**
D-27
Floor Limits
Appendix D
Merchant Type
Awning and Tent Shops Retail Stores, Not Elsewhere Classified RentalsTools, Equipment, and Furniture Electronic Repair Shops Clock/Jewelry/Watch Repair Video Tape Rental Stores UK Supermarkets Electronic Hot File All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions UNITED STATES Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C
MCC
5998 5999 7394
Floor Limit
45 45 45
Merchant Type
Cash Disbursements Quasi-Cash Transactions URUGUAY Airlines
MCC
All All
Floor Limit
0 0 (US Dollar)
500 150 250 1,000 1,500 150 500 500 1,000 100 50 0
7622 7631 7841 9751 All All All
45 45 45 45 90 25 0
Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions VENEZUELA
All All
0 0 (Dollar)
All All
0 0 (US Dollar)
500 150 250 500 1,500 150 500 500 300 50 50 0
Floor Limits
D-28
The Floor Limit for all Merchant categories is zero. YUGOSLAVIA Airlines Railroads Car Rental Companies Hotels Special Hotels Restaurants Special Restaurants Travel Agencies Hospitals All Other Merchants
(New Dinar) All All All All All All All All All All 500 200 300 500 500 200 200 500 500 200
15 May 2004
**CONFIDENTIAL**
Appendix D
Merchant Type
Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C Cash Disbursements Quasi-Cash Transactions DEFAULT FLOOR LIMIT (for all countries not listed above) Airlines Railroads Car Rental Companies Hotels
MCC
All All
Floor Limit
0 0
Merchant Type
Special Hotels Restaurants Special Restaurants Travel Agencies
MCC
Floor Limit
1,500 150 500 500 500 150 50 0
All All
0 0 (US Dollar)
Hospitals All Other Merchants Mail/Phone Order Transactions Cardholder-Activated Transactions Types B & C
All All All All

500 150 250 500
Cash Disbursements Quasi-Cash Transactions

All All
0 0
15 May 2004
**CONFIDENTIAL**
D-29
Floor Limits
Floor Limits
D-30
15 May 2004
**CONFIDENTIAL**
Index
A
Acceptance Mark Acquirer-only acceptance, ATMs 10-22 ATM, displaying 4-30, 10-21 display requirements at Merchant Websites 10-21 for Merchant and Member locations 10-20, 10-22 general 5-5 inside access ATMs 10-21 outside access ATMs 10-21 restricted access ATMs 10-21 using more than one Mark 10-31 hierarchy 10-32 Manual Cash Disbursement 4-27 on Card, multiple 1-28, 10-31 on signage, adjusting size of 10-20 reproduction, single-color reproduction 10-21 using full-color versus single-color or black-white-and-grey 10-14, 10-16, 10-18 Account Funding Transaction, processing 5-26 account information loss or theft of fines 2-9 investigation 2-9 reporting 2-8 security 2-8 Account Names, optional embossing of 10-27 Account Number assistance to Acquirer in obtaining 3-15 BIN processing specifications 4-30 embossing 10-23, 10-30 form for obtaining remainder of B-119 identifying Issuer using BIN in 1-29 illegible or invalid on Transaction Receipt 4-39 incomplete on Lost or Stolen Card Report 2-6 laser engraving 10-23 listing in Card Recovery Bulletin, blocked 2-13 listing in Exception File, adding to 2-15 on ATM Transaction Receipt 4-34 on unembossed Cards 10-29 printing 10-23 specifications Chip Card 3-8 structure 3-8
truncated or disguised on Transaction Receipt 7B-11 Visa TravelMoney Card 3-38 Acquirer 4-28 change of Merchant status 4-8 contracting with Merchants cross-border, restrictions 4-9 Visa Hotel and Cruise Line Services 4-9 fees Card retention handling 4-21 Chip Rate 4-44 Electronic Commerce Merchant Rate 4-44 Global Merchant Chargeback Monitoring Program 2-19 Interchange Reimbursement Fee 4-42, 8-12 telephone, fax, and telex calls 6-6 V.I.P System file update and . maintenance 8-8 V.I.P System Online Services 8-6 . fines and penalties exceeding fraud-to-sales ratios 2-20 failure to comply with Brand Protection Program 1-19 failure to comply with Merchant activity monitoring standards 4-49 failure to fulfill Security Self-Audit requirements 2-10 failure to terminate Merchant Agreement 4-53 for Merchants exceeding chargeback ratios 1-18 incorrect use of Electronic Commerce Transaction indicator values 1-16 Merchant Agreement with prohibited Merchant 4-8 non-compliance with PIN security requirements 2-10 Online Gambling Credit Compliance Program 1-17 online gambling, misidentifying Authorization Request 1-16
15 May 2004
**CONFIDENTIAL**
IX-1
Index
Index
liability accepting 7B-5 Chip-Reading Device 4-19 International Transaction above domestic Floor Limit 4-21 use of Internet Payment Service Provider 1-44 Monitoring Program fraud-to-sales ratio, disproportionate 2-20 non-compliance 2-20 participation in Card Recovery Bulletin Service 4-54 Card Verification Service 4-22 International Airlines Program 4-13 International Automated Referral Service 4-22 Visa Secure Electronic Commerce 4-38 3-D Secure 4-38
Index
IX-2
15 May 2004
**CONFIDENTIAL**
Index
rights and responsibilities 4-21, 7-13 as an Auto-Telex User 4-23 Authorization Request Transaction Currency conversion 6-7 Authorization Request Transaction Currency conversion requirements 4-22 Authorization-related Issuer losses 6-6 Card Recovery Bulletin 4-54 Cardholder arrest 3-53 Chip-Reading Devices 4-16 compliance with Visa electronic commerce requirements 4-52 Direct Arbitration 7-50 Direct Compliance 7-61 Electronic Commerce Data Protection Method 4-37 Electronic Commerce Merchant Website requirements 4-37 Floor Limits 4-21 fraud reporting 4-46 Fulfillment 7-13 Interchange 4-39 International Airline business plan 4-13 mandatory risk control measures 4-52 mandatory risk control procedures 4-52 Manual Cash Disbursement 4-26 Merchant activity monitoring 4-48, 4-50 to 4-51 Merchant Agreement 4-7 Merchant records maintenance 4-47 Point-of-Transaction Terminal 4-15 qualifying a Merchant 4-7 Representment 7-28, 7B-22 responding to Copy Requests 7-13 to 7-14, 7B-12 restricted access ATMs 10-22 returned BASE II Presentments 7-18 risk management 2-16, 4-46 self-audit requirements 2-9 Stand-In Processing for non-Visa transactions 4-26 taking action against the Merchant 2-18, 4-46 terminating the Merchant Agreement 4-53 Unattended Acceptance Terminals 4-19 Visa Fleet Service-Enhanced Transactions 4-41 Visa Purchasing Card Transaction 4-41 VisaNet Documentation Automation Service 7-30 V.I.P System Emergency Authorization . procedures 4-25 See also Authorization time limits
15 May 2004
**CONFIDENTIAL**
Transaction processing certification 2-10 See also ATM Acquirer Acquirer Activity File Account Number in 4-24 Authorization Response record 4-24 Acquirer Monitoring Program fraud-to-sales ratios, disproportionate 4-47 investigations or onsite reviews 2-20 Activity File Parameter T&E Transactions, minimum 2-16 Visa Business Card Issuer 3-14 Visa Corporate Card Issuer 3-14 Visa Gold Card Issuer 3-14 Visa Premier Card Issuer 3-14 Adjustment debit 5-18, 6-9 returned merchandise 5-18 Transaction Receipt 5-17 Advance Deposit Service billing information 5-30 cancellations code provided to Cardholder 5-31 Credit Transaction Receipt 5-31 time limit 5-31 Cruise Line participation 4-9, 5-30 Hotel participation 4-9, 5-30 reservation confirmation 5-30 information 5-30 Transaction amount forfeiting 5-31 not to exceed 5-30 refunded for unavailable Cruise Line accommodations 5-32 retained by Merchant 5-31 Transaction Receipt authorizing and depositing 5-31 completion 5-31 delivery to Cardholder 5-31 unavailable accommodations Cruise Lines 5-32 Hotel 5-32 agent contract requirements 1-44 Member responsibilities for use of 1-42 premises inspection 2-11 registration 3-47 responsibilities, corporate risk reduction procedures 2-13 Airline Authorization services fees 8-22 Domestic Transaction 8-16
IX-3
Index
Index
maximum monthly referral rate 3-13 minimum monthly approval rate 3-14 Airline Transaction Domestic Transaction 4-45 estimating amounts for Authorization 5-11 Interregional Interchange Reimbursement Fee 4-45, 8-16 Interregional Transaction 4-45 interregional, processing time limit 4-41 Retrieval Request Fulfillment documentation 7-12, 7B-10 All Sales Final printed on Transaction Receipt 5-15 American Express marks, using with Visa-Owned Marks 1-28 appeal Risk Identification Service program fees 2-18 Risk Identification Service requirements 2-18 approval rates, monthly (Visa Program) 3-14 Approved Manufacturer Card production 10-24 certification 2-12 identification code on Cards 10-24 inspection of premises 2-11 liabilities and indemnifications for 1-41 listing provided by Visa 2-12 obtaining Dove Design hologram 10-34 obtaining Visa Electron Card hologram 10-34 obtaining Visa Infinite Card hologram 10-34 quality control procedures for 2-12 Arbitration 7-50 appeal rights based on amount 7-49, 7B-33 time limit 7-49, 7B-34 to 7B-35 Dispute Resolution process 7-48 fees appeal 7-50, 7B-34 Direct Arbitration review 7-51 filing 7-47, 7-49, 7B-31, 7B-33, 8-19 to 8-20 review 7-49, 7B-33, 7B-35, 8-19 to 8-20 filing reasons 7B-30 ATM dispute 7-46 Direct Arbitration 7B-34 non-ATM dispute 7-46 Group Member responsibilities 7-46, 7B-30 Member responsibilities financial liability 7-49, 7B-33, 7B-35 opposing Member 7-48, 7B-32 withdrawal of request 7-48, 7B-32, 8-20
Notification acceptance of financial responsibility 7-48, 7B-29 Arbitration decision 7-49, 7B-33 to 7B-34 Direct Arbitration decision 7-51, 7B-35 pre-Arbitration attempt in writing to resolve dispute 7-45, 7B-29 failure 7-46, 7B-29 Notification through BASE II 7-45, 7B-29 time limit 7-45 purpose 7-45, 7B-28 request filing authority 7-45 to 7-46, 7B-30, 7B-34 invalid 7-47, 7B-31 time limit to file 7-46, 7B-30, 7B-34 valid 7-48, 7B-32 required documentation 7-47, 7B-30 sending documentation 7-47, 7B-31 Summary of Arbitration Documentation B-35 See also Direct Arbitration Arbitration Committee appeal authority 7-49, 7B-33, 7B-43 decision-making process 7-49 mailing address 7-47 Associate downgrade to Participant status 1-30 submitting a BIN License Agreement 1-28, 6-3 ATM Authorization Request Transaction Currency 6-7 Card retention 4-46 Cardholder Account selection 4-34 display of ATM Acceptance Mark 4-30 hours of operation 4-29 message display 4-30 restricted access 10-21 technology requirements to process Authorizations 4-31 data on Magnetic Stripe or Chip 4-31 International Organization for Standardization Account Numbers 4-30 PINs 4-30 Visa TravelMoney Card used at 3-38 Visa-Owned Marks, display at 10-21 V.I.P System Authorization requirements 4-30 . ATM Acceptance Mark, See ATM access ATM access display Acceptance Mark requirements for Acquirer-only acceptance 10-22
Index
IX-4
15 May 2004
**CONFIDENTIAL**
Index
displaying Acceptance Mark, requirements for inside access ATMs 10-21 outside access ATM 10-21 restricted access ATMs 10-21 ATM Acquirer Authorization Request routing 4-33 Card acceptance requirements for Visa or Plus Cards 4-29 PIN processing 4-30 restricting ATM access 4-34 Unrecognized Service Code 4-33 fees Balance Inquiry 4-36 Decline Response 3-39 International ATM Interchange Reimbursement Fee 4-36 recovered Card handling fee 4-48 Member certification 4-29 participation in Balance Inquiry Service 4-36 Custom Payment Service/ATM Program 4-31, 4-35 Single Message System 4-31 Visa Global ATM Program 4-28 processing rules Cash Disbursements 4-31 Deferred Clearing Processing 4-33 expiration date editing 4-30, 4-33 use of Single Message System 4-31 tier structure fees 4-36 tier I requirements 4-36 tier II qualification 4-37 tier II requirements 4-34, 4-37 ATM Cash Disbursement 8-17 Authorization 4-32 Balance Inquiry Service 4-36 cancelled Transactions 4-35 Cheque 4-35 Chip-initiated ATM Authorization requirements 4-31 currency disbursement 4-35 declining request for 4-45 exemption from Retrieval Request Fulfillment 7-14 fees for Visa TravelMoney Transactions (through 4 Oct 2003) 8-19 maximum monthly referral rate 3-13 minimum monthly approval rate 3-14 Plus Transaction 4-31
processing rules Account selection 4-34 Cash Disbursement, minimum 4-35 currency or Cheque disbursement 4-35 Transaction surcharge 4-35 Transaction Receipt exemption from Fulfillment 7-13, 7B-11 requirements 4-34 Visa Transaction 4-31 See also ATM Cash Disbursement (International) ATM Cash Disbursement (International) fees handling 8-18 to 8-19 Interregional Transactions (CEMEA) 8-18 rebates 8-18 to 8-19 variances 8-19 fees, tier structure (effective 4 Oct 2003) 8-18 (effective 5 Oct 2002 to 3 Oct 2003) 8-17 ATM Transaction Chargeback reasons 7-22, 7B-18 identifier 3-39 misdispense 4-46 processing time limit 4-40 surcharge 4-35 timeout 4-45 Transaction Receipt requirements 4-34 audits Issuer procedures for shipping and storing cards 2-12 Issuer records and procedures 2-11 PIN security 2-9 premises Approved Manufacturer of card 2-11 Third-Party Personalizer 2-11 authentication responses, 3-D Secure 3-20 Authorization 4-21 above-Floor Limit Airline Transactions 5-11 Cruise Line Transactions 5-11 Hotel and car rental Transactions 5-10 requirements 5-9 Acquirer requirements 4-21 Auto-Telex charges 8-9 Auto-Telex exception 4-23 below-Floor Limit 5-9 Chargeback reasons 7-21, 7B-16, 7B-25 Chip Card Issuer requirements 3-11 computer interface with V.I.P System 4-22 . Emergency procedures (V.I.P System), based . on Transaction amount 4-26
15 May 2004
**CONFIDENTIAL**
IX-5
Index
Index
Emergency procedures (V.I.P System), . using 4-25 goods to be shipped Electronic Commerce Transactions 5-12 Mail/Phone Order Transactions 5-12 Mail/Phone Order shipments 5-12 Manual Authorization exceptions 4-24 non-Visa Card transaction 4-26 regulations and documentation 6-6 required for ATM Cash Disbursement 4-32 Automated Fuel Dispenser Transactions 5-12 blank signature panel 5-9 Cardholder without Card 5-9 Electronic Commerce Transaction 5-9, 5-11 Expired Card 5-9 High-Risk Telemarketing Transaction 5-11 inoperative Chip or Chip-Reading Device 5-9 Installment Transaction 5-12 International Airline 4-23 International Transaction 4-22 In-Transit Service gambling 5-23 In-Transit Service Transaction 5-9 Mail/Phone Order Transaction 5-11 Non-Authenticated Security Transaction 5-12 Non-Secure Transaction 5-12 Priority Check-out Service 5-33 suspicious Transaction 5-9 Timeshare Transaction 5-12 Visa Electron Card at Visa Electron Merchant 5-9 Visa Electron Transaction 5-10 service hours 4-22 services, Issuer-provided 3-10 Status Check, Automated Fuel Dispenser 4-23 Transaction amount, estimates for Airline 5-11 Cruise Line 5-11 Hotel and car rental 5-10 Transaction Currency 4-22 Transaction response standards 3-11 Visa Infinite Card Issuer requirements 3-25 See also Authorization Request Authorization Response Authorization Code ATM Authorization 4-32 ending in "x" 4-26
not obtained by Merchant, Chargeback reason 2-18 Transactions above Floor Limit 5-9 validity dispute documentation 7-47, 7-56 Authorization limits 3-14, 4-23 See also Interchange Authorization Limit Authorization processing below-Floor Limit Transaction 6-6 Deferred Clearing Transaction 6-5 Member responsibilities 6-6 Authorization Request amount 4-22, 6-7 ATM Authorization 4-32 Auto-Telex User 4-23 Card Verification Value 2-15 Cruise Line Transaction 5-11 Electronic Commerce Transaction 5-11 Electronic Commerce Transaction identified in 5-12 Expired Card 4-33 Fraud Activity 2-17 High-Risk Telemarketing Transaction 5-11 In-Transit Service Transaction 5-20 In-Transit terminal providing gambling 5-23 Mail/Phone Order Transaction 5-11 Online Financial Transaction 6-5 rejection 4-23 Reversal 4-23 routing 4-22, 4-33 Suspect Activity 2-17 Timeshare Transaction 5-12 verifying PINs in 2-16 Visa Electron Transaction in a Face-to-Face Environment 5-10 Authorization Response delayed 4-35 ensuring timeliness of 3-11 Expired Card Authorization Request 4-33 Issuer-generated after Stand-In Processing 3-11 not received within time limit 3-11 record maintained by Acquirer 4-24 "service unavailable now" transmission 4-26 Authorization-Only Capability, Service Code acceptance 4-15 Authorization-preferred Cards 3-21 AUTHORIZED SIGNATURE legend, printing of 10-30 Authorizing Processor Authorization service hours 4-22 participation in Exception File service 2-15
Index
IX-6
15 May 2004
**CONFIDENTIAL**
Index
Automated Fuel Dispenser Status Check Authorization 4-23 Transaction, required Authorization 5-12 Auto-Telex Authorization procedures 4-24 Authorization Request exceptions 4-23 Issuer responsibility for charge 8-9 Member Authorization processing 6-6 User requirements 4-23
B
back of Card Cardholder photograph, placement 10-37 using signature panel with Cardholder photograph 10-37 Visa Card non-Member Marks, using on 10-35 Trade Names or Marks, using on 10-35 background photographic background, Enhanced Visa Wordmark in 10-13 background color, Visa Flag Symbol 10-13 Balance Inquiry ATM Cash Disbursement 4-36 fee 4-36, 8-22 Balance Inquiry Service ATM Acquirer participation 4-36 Issuer participation 3-39 Bands Design 1-24, 10-13 Bank of China, Merchant Agreement variance 4-8 BankAmericard Mark used with Visa Program Marks 1-27 BASE II certification 3-38 Edit Package 6-4 Fraud Activity indicator 2-17 Interchange, Acquirer requirements 4-39 Notification pre-Arbitration 7-45, 7B-29 pre-Compliance 7-52 Presentment returned to Acquirer 7-18, 7B-14 processing fees 8-10 reason codes request for copy 7-8, 7B-6 request for original 7-7, 7B-5 record requirements 2-18, B-38 software agreement for use of 1-45 support for installing 6-5 Suspect Activity indicator 2-17
VisaNet Copy Request and Fulfillment Service 1-38 Billing Currency Chargeback amount 7-27 converted to Settlement Currency first Chargeback 7-27 second Chargeback 7-33 in euro 7-30 BIN BIN License Agreement form B-70 Change of BIN Licensee/User form 1-30, B-79 changes 1-30 fees blocking 8-9 failure to return 1-29, 8-11 licensing 1-29 new BIN assignment 1-29 transfer 1-29 License Agreement 1-28 licensing 6-3 misusing logic at Magnetic-Stripe Terminal 4-16 Release of BIN form 1-30, B-82 requirements Fleet Service-enhanced Visa Commercial Card 3-35 forms 3-7 Visa Distribution Program Card 3-35 Visa Electron Card 3-27 Visa Gold Card 3-23 Visa Infinite Card 3-24 Visa Premier Card 3-23 Visa Program conversion 3-30 Visa TravelMoney Card 3-37 structure 3-8 use of 1-29 BIN License Agreement overview of 6-3 submitting to Visa 1-28 borders around Visa Flag Symbol 10-13 Branch dispensing Manual Cash Disbursements 4-26 identification 1-22 Buy-a-Card Transaction BASE II Transaction Code 5-26 processing requirement 5-26
C
capitalization, Visa-Owned Marks or Product Name 10-9 car rental maximum monthly referral rate 3-13 minimum monthly approval rate 3-14
15 May 2004
**CONFIDENTIAL**
IX-7
Index
Index
Transaction, Retrieval Request Fulfillment documentation 7-12, 7B-10 Car Rental Company 5-34 damage to rental car 5-16 delayed or amended charges 5-16, 7B-39 Compliance filing 7-54 failure to support 5-17 Transaction Receipt 5-18 Transaction amounts, estimating for Authorization 5-10 See also Specialized Vehicle Card 3-8, 3-22 to 3-23, 3-26, 3-28 to 3-29, 3-34 to 3-36 before shipping 3-48 blank signature panel on, required Authorization 5-9 delivery, mailing 3-51 delivery, security provisions 3-50 embossing optional 10-27 prohibited 10-28 required 10-27 encoding 3-50, 10-25 to 10-26 loss or theft, embossing or printing 3-50 loss or theft, reporting 2-6 manufacturer certification 2-12, 3-47 Marks Area artwork 10-24 Dove Design hologram on 10-32 to 10-34 Visa Flag Symbol on 10-32 to 10-33 Visa Horizon Symbol on 10-17 Member Identification Area 10-33 multiple Acceptance Marks 10-31 printing Card Verification Value 2 10-31 Instant Issue Visa Card and Visa Electron Card 10-30 unembossed Cards, requirements for 10-28 to 10-29 Recovered Card Advice B-6 shipment, missing or damaged 3-49 shipping methods 3-48
transfer of shipment custody 3-48 See also Chip Card Fleet Service-Enhanced Visa Commercial Card Instant Issue Card Prepaid Card Proprietary Card Visa Business Card Visa Classic Card Visa Commercial Card Visa Corporate Card Visa Distribution Program Card Visa Electron Card Visa Gold Card Visa Infinite Card Visa Premier Card Visa Purchasing Card Visa TravelMoney Card Card acceptance Advance Deposit Service 5-30 at Visa-only ATM 3-36 Authorization 5-9 Authorization for above-Floor Limit Transactions 5-9 Buy-a-Card Transaction 5-26 Card recovery 5-36 Cardholder identification 5-7 Cash-Back Services 5-34 Credits 5-17 Cruise Line on-board casinos 5-33 Delayed Delivery Transactions 5-27 display of Marks 5-5 honoring Cards 5-7 Hotel Cash Disbursement 5-34 Hotel Reservation Service 5-28 Installment Transaction 5-25 In-Transit Service Gambling 5-22 In-Transit Service Transaction requirements 5-20 Load Transaction 5-26 Merchant standards 4-8 policies, Visa Electron Issuer 3-9 prohibition of surcharge 5-7 prohibitions 5-7 Quasi-Cash Transaction 5-26 restricting ATM access 4-34 returned merchandise and Adjustments 5-18 Specialized Vehicle Reservation Service 5-34 Transaction Receipt completion 5-13 Transaction Receipt Delivery to Cardholder 5-18 Transaction Receipt Deposit 5-18
Index
IX-8
15 May 2004
**CONFIDENTIAL**
Index
violation in Card-Present Environment 7-55, 7B-39 Visa Horizon Card 4-19 with Unrecognized Service Code 4-33 Card Bearing the Visa Electron Symbol Card Verification Value 2 10-31 embossing 10-28 Card branding, using more than one Acceptance Mark 10-31 Card designs 10-7 Comet Design, design elements of 10-11 compliance requirements 10-37 to 10-38 first production-run sample, providing Visa with 10-24 not in this manual 10-7 proposed, submitting for approval 10-7 See also designs Card issuance Instant Issue Card 3-27 personalized Visa Electron Card 3-27 to multinational companies, centralized applicability 3-33 conditions 3-33 Issuer responsbilities 3-33 Card manufacturer, requirements 10-24 Card production 10-24 artwork 10-24 extraneous markings or materials 10-24 identification numbers on Card 10-24 Instant Issue Cards, printing requirements for 10-30 Plus Program Marks, variances 10-36 printing 10-24 Visa Electron Card, printing requirements for 10-30 See also Card reproduction Card readers, Chip-reading accessing non-Visa services 10-24 intention to use 10-24 Card recovery destroying Card before delivering to Issuer 2-7 destroying Counterfeit Card before delivering to Visa 2-7 fees, handling 2-8, 2-15, 4-48 notification Acquirer 5-37 Issuer 2-7 rewards 2-8, 4-47, 5-37 who may recover 2-7 Card Recovery Bulletin Acquirer responsibility 4-54 Chargebacks not permitted 2-14
effective dates 2-14 fees BASE II processing, Merchant Mailing File 8-11 CD-ROM 8-9 distribution 8-9 listing Account Number 8-8 purpose 2-13 Region codes 2-14 rules for distributing 4-54 Card Recovery Bulletin Service purpose 2-13 recovered Card procedures 2-14, 5-36 Card reproduction camera-ready artwork, availability from Visa 10-8 Card bearing the Plus Symbol 10-22 combining Visa Flag Symbol and Plus Symbol 10-23 using Product Name on Card Visa Distribution 10-19 Visa Infinite 10-18 Visa Platinum 10-19 variances Plus Program 10-22 Visa Electron Card 10-22 Visa Horizon Card 10-22 Visa Card 10-22 Visa Card, embossing requirements 10-27 Visa Electron Card 10-22 Visa Horizon Card 10-22 Card specifications Account Number 3-8 design 3-7 expiration date 3-8 Card Verification Service Acquirer participation 2-15, 4-22 Issuer participation 2-15, 3-11, 3-37 Visa responsibility 2-15 Card Verification Value encoding of 10-26 verification requirements 2-15 Card Verification Value 2 on Visa Cards 10-31 on Visa Electron Cards 10-31 Cardholder account selection for Visa Smart Payment 3-18 agreement on Dynamic Currency Conversion 5-15 agreement on unlawful use of Card 3-7 arrest, Issuer responsibilities 3-53 credit, In-Transit Service Gambling 5-23
15 May 2004
**CONFIDENTIAL**
IX-9
Index
Index
identity, uncertain 5-9 identity, validating Chargeback reason 7-21 Face-to-Face Enviroment 5-7 for missing Imprint or Expired Card 5-9 Manual Cash Disbursement validity 4-27 Quasi-Cash Transaction 5-27 photograph 10-37 signature 10-37 signature on card 10-37 signature on Transaction Receipt 5-13 signature, unauthorized Compliance filing 7-54 Transaction Receipt delivery to amended 5-18 at time of purchase 5-18 by Electronic Commerce Merchant 5-18 format, Electronic Commerce 5-18 without Card 5-9 Cardholder Authentication Verification Value 3-20, 4-39 Cardholder Inquiry Service, fees 3-41 Cardholder name embossing standards for 10-27, 10-30 encoding on Chip Cards 10-25 exceptions for vehicle-specific Fleet Card 10-27 on a Prepaid Card 10-27 on unembossed Cards 10-29 printing 10-30 Cardholder Verification Method communicating Card acceptance policies 3-9 PIN requirements 3-9 preferences to Chip-Reading Device 3-16 List 3-16 specifications by Payment Application 3-17 Cardholder-Activated Terminal, Marks to indicate Card acceptance at 10-20 Card-Present Environment, Card acceptance violation 7-55 Cash Disbursement 3-10, 4-26, 4-31 at ATM 4-35 Cruise Line 5-34 fees 3-39, 4-27, 4-45, 8-17 Hotel 5-34 limit 3-39 Transaction second Chargeback processing exception 7-31 See also ATM Cash Disbursement Manual Cash Disbursement
Cash Disbursement Service Cruise Line participation 4-9 Hotel participation 4-9 Cash-Back Services, Card acceptance requirements 5-34 Cash-Back, Merchant Card acceptance 4-8 Centralized Card Issuance to multinational companies conditions 3-33 Issuer requirements 3-34 Issuer responsbilities 3-33 Visa Corporate Card 3-33 Visa Purchasing Card 3-33 Certificate of Sales Volume 1-42 Certificate of Sales Volume, exchange rate of calculation 1-42 Certification Authority 1-40 Certification of Authorization B-68 Certification of Special Authorization Representment Amount B-66 Change of BIN Licensee/User Form B-79 Chargeback Arbitration, See Arbitration Compliance, See Compliance conditions for exercising, VisaNet Copy Request and Fulfillment Service 7-15 dispute groups Group 1, Request for Information 7B-23 Group 1, Request for Informaton 7B-15 Group 2, Fraud 7B-16, 7B-24 Group 3, Authorization 7B-16, 7B-25 Group 4, Processing Error 7B-17, 7B-26 Group 5, Cancelled/Returned 7B-17, 7B-27 Group 6, Non-Receipt Goods/Services 7B-18 Group 6, NonReceipt Goods/Services 7B-27 documenation prohibitied submisison of non-automated methods of 7B-13 documentation by mail 7-27, 7-33 first Chargeback 7-27 no documentation required 7B-20 processing requirements for 7B-20 to 7B-21 second Chargeback 7-33 using the VisaNet Documentation Automation Service 7-18, 7-27, 7-33, 7B-20
Index
IX-10
15 May 2004
**CONFIDENTIAL**
Index
fees BASE II processing 8-10 Global Merchant Chargeback Monitoring Program 2-19 Issuer responsibilities 7-27, 7-33 Offline PIN Verification 3-16 process first 7-18, 7B-20 first, documentation 7-26 overview 7-17, 7B-13 Retrieval Request exception 7-26 second 7-31 second, documentation 7-33 reason ATM Transaction 7-22, 7B-18 Authorization Code not obtained by Merchant 2-18 Authorization processing issue 7-21 Card Recovery Bulletin 4-54 Fraud Activity 2-18 identification issue 7-21 Load Transaction 7-22, 7B-18 Magnetic-Stripe Telephone Transaction 7-25, 7B-19 Mediation Service 7-24 processing error 7-22 second Chargeback 7-31 Transaction validity 7-20 T&E Transactions 7-23 Visa TravelMoney Card Transactions 7-25, 7B-19 reason codes by dispute group and type 7B-22, 7B-28 by reason code title 7-36 to 7-37 in numerical order 7-34 to 7-35, 7B-28 in numerical order (Retail) 7-39 in numerical order (T&E) 7-38 in numerical order (with brief summaries) 7-40 to 7-45 reason codes and member messages (T&E) B-31 reason codes prohibited Emergency Payment Authorization 3-45 rejected or returned 7-18, 7B-14 rights, conditions for exercising 7-15, 7B-12, 7B-14 time limits 7B-13 first Chargebacks 7-20 to 7-22, 7-24 to 7-25 first, calculating 7-26, 7B-19 second Chargebacks 7-32
Chargeback Documentation Envelope Specifications B-10 Chargeback reason Credit Not Processed 7-44 Magnetic-Stripe Telephone Transactions 7-25 Not as Described 7-20 Chargeback Reduction Service Compliance filing 7-53, 7B-37 criteria for returning invalid Chargeback 7B-14 Issuer responsibilities 7-18 Issuer Responsibilities 7B-14 Chargeback/Representment Documentation Transmittal B-12 Cheque dispensed at ATM 4-35 dispensed at ATM, fees 4-35 sale or transfer of Members portfolio 1-30 Cheque acceptance, encashing limitations 4-28, 5-36 procedures 4-28, 5-36 requirements 4-28, 5-36 Chip 3-16 inoperative, required Authorization 5-9 must not bypass Terminal Risk Management 3-52 requirements 10-24 technology, intention to use 10-25 See also Chip Card Chip Card accessing non-Visa services 10-25 Account Number specifications 3-8 application effective date on 10-25, 10-27 encoding Cardholder name 10-25 Magnetic stripe track 2 information 10-25 options, ICVV 10-25 Payment Application 10-25 Service Code 10-25 expiration date on 10-25, 10-27 Issuer Authorization requirements 3-11, 5-9 Cardholder account selection 3-18 Cardholder Verification Method 3-16 Compliance requirements, security 10-31 designating a 3-16 liability 3-19 obtaining approval for issuing 10-25 Post-Issuance Update 3-18 Liability 10-25 Magnetic-Stripe encoding 3-18, 10-25 manufacturing 10-24 Mark requirements 10-35
15 May 2004
**CONFIDENTIAL**
IX-11
Index
Index
recovered 2-7 Visa Smart Payment Offline Authorization 3-11 Chip Card Transaction Acquirer responsibilities 4-18 Interregional Interchange Reimbursement Fee 8-14 Chip-Reading Device Acquirer liability 4-19 activating Dynamic Data Authentication 4-17 Authorization of Magnetic Stripe-read Transactions 4-17 Cardholder Verification Method List communicated to 3-16 Chip Interregional Interchange Reimbursement Fee 8-14 ensuring functionality 4-17 inoperative, required Authorization 5-9 Issuer responsibilities 3-16 Magnetic-Stripe Data on 4-17 Online PIN support 4-32 PIN pad requirements 4-18 PIN requirements 4-18 Plaintext Offline PIN support 4-18 support for variable-length Account Numbers 4-17 terminal requirements 4-16 to assist Cardholder account selection 3-18 Visa Horizon Card acceptance 4-19 Claim, Visa indemnity 1-35 to 1-36 Classic Wordmark 1-24 clear space requirements, Enhanced Visa Wordmark 10-12 Clearing In-Transit Service Transaction 4-10 Issuer responsibilities 3-15 requirements 6-7 time limit ATM Transaction processing 4-40 interregional Airline Transaction processing 4-41 In-Transit Service Transaction processing 4-41 qualifying for the Electronic Rate 4-43 Visa Horizon Transaction processing 4-41 Transaction Receipt with Counterfeit Card 4-40 Transaction Receipt with illegible or invalid Account Number 4-39 under Private Agreements Domestic Interchange only 6-8 handling duplicate data 6-8 reversing duplicate data 6-9
VisaNet Interchange handling duplicate data 6-8 reversing duplicate data 6-9 tape sent to Visa 6-7 through VisaNet Access Point 6-7 variances 6-7 Clearing Record ATM Authorization request requirements 4-32 Authorization-Only Terminal Transaction 4-25 Chip-initiated Transaction 4-18 Custom Payment Service/ATM program participant 4-35 Electronic Commerce Transaction identified in 5-12 transmission of account selection 4-34 color Plus Symbol 10-18 Visa Electron Symbol 10-16 Visa Flag Symbol 10-14 Visa Horizon Symbol 10-17 color reproduction black-white-and-grey 10-14 Enhanced Visa Wordmark 10-12 full-color 10-8, 10-14 single-color, Acquirer-only acceptance 10-22 Visa-Owned Marks 10-8 color specifications Enhanced Visa Wordmark 10-12 color swatches Card product matching of 10-8 Comet Design 1-25 to 1-26 full-color specifications 10-11 Commercial Solutions Data and Reporting Services indemnification from use of 1-42 participation in 1-46 Compliance 7-53 appeal final decision 7-59, 7B-43 rights based on amount 7-58 time limit 7-58, 7B-43 Car Rental Company 5-17 Chip Card 10-31 fees appeal 7-59, 7B-43 filing 7-56, 7-58, 7B-40, 7B-42, 8-19 to 8-20 review 7-58, 7B-42, 8-19 to 8-20 filing conditions 7-52, 7B-36
Index
IX-12
15 May 2004
**CONFIDENTIAL**
Index
filing reasons amended charges 5-17, 7-54, 7B-39 Card acceptance violations 7-55, 7B-39 copy Fulfillment 7-54 delayed charges 5-17, 7-54, 7B-39 Hotel Reservation Service 7-53, 7B-37 losses with Timeshare Transactions 7-55, 7B-39 non-Card 7B-39 Returned Chargeback with invalid data 7-53, 7B-37 Specialized Vehicle Reservation Service 7-53, 7B-37 split Transactions 7-54, 7B-38 unauthorized signature 7-54, 7B-38 governing documents for graphic reproduction 10-8 Group Member responsibilities 7-55, 7B-41 Member responsibilities financial liability 7-58 opposing Member 7-57, 7B-41 withdrawal of request 7-57, 7B-41, 8-20 Member responsibility financial liability 7B-42 Notification Compliance decision 7B-43 Notification of acceptance 7-57 Notification of decision 7-58, 7B-42 pre-Compliance acceptance time limit 7-52, 7B-36 attempt in writing to resolve dispute 7-52 failure 7-52, 7B-36 Notification using BASE II 7B-36 Notification using BASE II TC 50 7-52 pre-Compliance attempt 7B-36 purpose 7-51, 7B-36 Regional Operating Regulations 1-8 request filing authority 7-55, 7B-39, 7B-41 invalid 7-57, 7B-41 time limit to file 7B-39 time limit to file (after 4 Oct 2003) 7-55 time limit to file (through 3 Oct 2003) 7-55 valid 7-57, 7B-41 required documentation 7-56, 7B-38, 7B-40 sending documentation 7-56, 7B-40 Summary of Compliance Documentation B-37 See also Direct Compliance Compliance Committee appeal authority 7-58 decision-making process 7-58 mailing address 7-56
Member Notification 7-57 Copy Request 8-20 Acquirer notification of discrepancy or data omission 7-16 exemptions, Fulfillment documentation 7B-11 illegible Fulfillment, handling for Compliance 7B-38 Issuer response to discrepancy or data omission notification 7-16 Nonfulfilment Message codes 7B-12 response time limit 7-14 response time limit (after 4 Oct 2003) 7-14 response time limit (through 3 Oct 2003) 7-13 truncated or disguised Account Number 7B-11 See also VisaNet Copy Request and Fulfillment Service Copyright notice on VisaNet licensed software 1-32 text of 1-35 VisaNet, Member interest in 6-4 Visa-Owned Marks 1-35 corporate identity reproduction exceptions, Logotype 10-12 Visa applications representing 10-11 corporate risk reduction procedures Member and agent responsibilities 2-13 Visa rights 2-12 Counterfeit Card recovered Issuer handling of 2-7 Issuer notification of 2-7 Recovered Counterfeit Card Notification B-7 counterfeit losses incurred Counterfeit Transaction 2-10 Misencoded Visa Card 2-11 Counterfeit Transaction 4-46 Counterfeit Transaction Receipt 2-10, 4-40 Country of Domicile Acquirer contract with Merchant Outlet outside 4-9 Acquirer contract with Merchant Outlet within 4-9 Country Office domain name transferred to 1-23 Visa Website, link to 1-22 to 1-23 Credit Transaction Receipt deducted in Acquirer payment to Merchant 5-19 processing 5-17 credit Transaction reversal 6-9
15 May 2004
**CONFIDENTIAL**
IX-13
Index
Index
credits Credit Transaction Receipt 5-17 method of refunding 5-17 Timeshare Merchant 5-18 to Cardholder, duplicate processing of 7B-14 Transaction Receipt Reversal or Adjustment 5-17 Cruise Line Cash Disbursement by 5-34 delayed or amended charges added to Transaction Receipt 5-18 processing of 5-16 maximum monthly referral rate 3-13 minimum monthly approval rate 3-14 on-board casinos, gambling charges 5-33 participation in Advance Deposit Service 4-9, 5-30 Cash Disbursement Service 4-9 Priority Check-out Service 4-9, 5-33 Transaction Issuer Limit 3-14 Retrieval Request Fulfillment documentation 7-12, 7B-10 Transaction amounts, estimating for Authorization 5-11 unavailable accommodations 5-32 currency conversion Authorization amount 4-22, 6-7 Billing Currency 7-27, 7-33 Dynamic Currency Conversion 5-14 with Chargebacks 7B-21 with Representments 7-30, 7B-22 Currency Conversion Rate, Reversal of duplicate Transaction 6-9 Custom Payment Service/ATM Acquirer participation 4-35 ATM Cash Disbursement fee 4-32 ATM handling fee 4-32 -certified Acquirer 4-31, 4-35 Issuer participation 3-39 Transaction processing 4-31
D
Data Capture-Only Capability, Service Code acceptance 4-15 Data Protection Method, Electronic Commerce 4-37, 5-12 Decline Response ATM Cash Disbursement 4-45 Delayed Delivery Transaction 5-27 fee 3-39, 8-22 fee paid to U.S.A. Region 2-15
Deferred Clearing Transaction ATM Acquirer responsibilities Authorizations 4-32 Clearing messages 4-33 transmitting account information in Clearing Record 4-34 processing rules 4-33 Single Message System requirements 6-5 Visa Global ATM Program requirements 3-38 Delayed Delivery Transaction Authorization 5-27 Date 5-27 Transaction Receipt Deposit 5-27 designs Bands Design border requirements 10-13 of Cards, See Card designs placement on Card Banner Design hologram 10-34 Dove Design hologram 10-34 Ultraviolet Dove Design 10-34 Plus Symbol-Contained 10-17 Plus Symbol-Uncontained 10-18 proposed, submitting for approval 10-7 Visa Electron Symbol 10-15 Visa Flag Symbol 10-14 Visa Horizon Symbol 10-16 Diamond Design 1-26 Digital Certificates Acquirer use of 4-38 Issuer use of 3-19 dimensions, requirements for Enhanced Visa Wordmark 10-12 Direct Arbitration fees review 7B-35 Member responsibilities financial liability 7-51, 7B-35 Notification response 7-51 Notification 7-51, 7B-35 request filing authority 7-50, 7B-34 filing reason 7-50, 7B-34 required documentation 7-50 sending documentation 7-50 time limit to file 7-50 required documentation 7B-34 right to appeal 7-51 sending documentation 7B-35
Index
IX-14
15 May 2004
**CONFIDENTIAL**
Index
Direct Compliance Acquirer rights and responsibilities 7-61 Issuer rights and responsibilities 7-61 request filing authority 7-55 filing reasons 7-61 time limit to file 7-61 Summary of Direct Compliance Documentation B-49 disclaimer of liability for licensed software 1-35 disclaimer of warranty and representation 1-37 discrepancy notification Acquirer responsibilities 7B-12 Issuer responsibilities 7B-12 dispute groups Group 1, Request for Information 7B-23 Group 1, Request for Informaton 7B-15 Group 2, Fraud 7B-16, 7B-24 Group 3, Authorization 7B-16, 7B-25 Group 4, Processing Error 7B-17, 7B-26 Group 5, Cancelled/Returned 7B-17, 7B-27 Group 6, Non-Receipt Goods/Services 7B-18 Group 6, NonReceipt Goods/Services 7B-27 Dispute Resolution Compliance 7-51 Direct Arbitration 7-50 Direct Compliance 7-61 filing procedures 7-46, 7B-13 first Chargeback 7-18 Mediation Service 7-59 pre-Arbitration attempt 7-45 processing date after 2 October 2004 7B-29 processing date before 2 October 2004 7B-29 pre-Compliance 7-52 pre-Compliance attempt 7B-36 Presentment 7-17, 7B-14 reasons for filing Arbitration 7-46, 7B-28, 7B-30 Representment 7-28 second Chargeback 7-31 Domestic Transaction Authorization requirements 6-6 Cash Disbursement limit 3-39 Cash-Back service Visa Electron Merchant 5-34 processed outside of VisaNet Member responsibilities 4-40 net settlement requirements 6-12 processing Chargeback 7B-13
processing, Chargeback 7-18 reimbursing 6-13 reporting to Visa, Issuer 3-14 rules for 1-8 VisaNet Interchange (Clearing) Private Agreement exception 6-8 to 6-9 regulations 6-7 Dove Design artwork 10-24 hologram location of 10-34 hologram placement Lower Marks Area 10-32 to 10-34 Upper Marks Area 10-34 license to use 1-24 duplicate data Notification, exceptions for Private Agreements 6-8 Reversal through VisaNet 6-9 Reversal, exceptions for Private Agreements 6-9 transmission in Interchange 6-8 Dynamic Currency Conversion, disclosure to Cardholder 5-14 to 5-15
E
Edit Package software changing 6-4 servicing fees 8-22 effective date Chip Cards 10-25 embossing standards for 10-27 optional embossing of 10-27 Electron Mark Program, spelling and capitalization of 10-9 Electronic Capability Merchant Agreement 4-8 Merchant Card acceptance 4-8 Point-of-Transaction Terminal to accept Cardholder PIN 5-8 to accept Visa Electron Cards 4-27 Service Code acceptance 4-15 Electronic Commerce Data Protection Method 4-37, 5-12 Electronic Commerce Merchant Data Protection Method offering 5-12 high-risk designation 4-51 Merchant Agreement 4-10 Online Gambling 5-21 Website display 4-11 Website requirements 4-37 Website restriction 4-11
15 May 2004
**CONFIDENTIAL**
IX-15
Index
Index
Electronic Commerce Transaction above-Floor Limit 5-9 Account Number for 5-14 Authorization and Clearing requirements 5-12 incorrect indicator value fines for 1-16 Interregional Interchange Rate 4-45 Interregional Interchange Reimbursement Fee (effective 1 Apr 2003 to 31 Mar 2004) 8-15 (effective 1 Apr 2004) 8-16 recurring, processing 5-14 recurring, Transaction Receipt 5-13 required Authorization 5-9, 5-11 Retrieval Request Fulfillment documentation 7-11, 7B-9 Transaction Receipt, data requirements 5-14, 7B-9 Electronic Rate Interregional Interchange Reimbursement Fee 8-13 qualification requirements 4-43 ELECTRONIC USE ONLY legend, printing of 10-30 Eligible Cardholder Emergency Cash Disbursement to 3-42 Emergency Replacement Card to 3-42 Emergency Service Location designation 3-43 embossing Card Bearing the Visa Electron Symbol 10-28 Card symbol 10-27 Cardholder name 10-27 effective date 10-27 expiration date 10-27 optional 10-27 requirements 10-26 restrictions 10-28 security identification 10-27 Emergency Card Replacement Service contact responsibilities 3-43 Global Customer Assistance Service 3-42 Issuer responsibilities 3-44 Member participation requirements 3-42 Emergency Cash Disbursement delivery time 3-42 handling fees 3-43, 3-46 included in Lost or Stolen Card Report 2-6 Issuer responsibilities 3-42 Member participation requirements 3-42 to a Travelers Cheque purchaser 3-45 Emergency Cash Service contact responsibilities 3-43
Global Customer Assistance Service 3-42 Member participation requirements 3-42 Emergency Payment Authorization Service Global Customer Assistance Service 3-44 Member responsibilities 3-44 Visa Infinite Card 3-44 Emergency Payment Authorization, prohibited Chargeback reason codes 3-45 Emergency Replacement Card Card design considerations 10-38 Cardholder information 2-6 delivery time 3-42 handling fee 3-43 Issuer responsibilities 3-42 Emergency Service Location responsibilities 3-44 Visa indemnification for Member use of 1-39 Emergency Service Location Form (VISA 911) B-96 Emergency Service Request Form B-94 EMV specifications Visa Electron Chip program 3-16 Visa programs 3-16 Visa Smart Payment compliance with 3-16 EMV-Compliant Chip-Reading Device Magnetic-Stripe Data on 4-17 EMV-Compliant Chip-Reading Device ensuring functionality 4-16 PIN requirements 4-18 terminal functions 4-17 encoding Card Verification Value 10-26 Chip 10-25 Magnetic Stripe 10-25 to 10-26 Endorsement Date in Exception Report 4-49 to 4-50 to determine Transaction Receipt retention period 4-39 Transaction Receipt processing time limit from 4-40 Enhanced Visa Wordmark appropriate use of 10-11 color specifications for 10-12 space around 10-12 specifications for using 10-11, 10-13 using photography with 10-13 euro currency conversion 7-30 Europay International, using with Visa-Owned Marks 1-28 Event File Transmission, BASE II processing fee 8-11
Index
IX-16
15 May 2004
**CONFIDENTIAL**
Index
event sponsorship Member requirements 1-24 Visa-Owned Marks used with 1-24, 1-40 Exception File Service, Authorizing Processor participation 2-15 Exception File, updating by Issuer 2-15 exception report daily 4-50 weekly 4-49 Exchange Only printed on Transaction Receipt 5-15 exchange rate calculation for Certificates of Sales Volume 1-42 expiration date Card specification requirements 3-8 editing, ATM 4-30, 4-33 embossing standards for 10-27, 10-30 Instant Issue Card 3-8 on unembossed Cards 10-29 printing 10-30 setting no later than Issuers Public Key 10-25 Expired Card Authorization Request 4-33 Cardholder identification for 5-9 required Authorization for 5-9
F
Fee Collection Transaction BASE II processing fee 8-10 dispute resolution 8-26 dispute time limit 8-26 duplicate 8-27 limit of collection returns 8-27 limitations 8-23 Member Message Field requirements 8-23 required data and documentation 8-24 to 8-25 Settlement offset 6-13 to settle Member obligations 6-13
fees Acquirer BASE II processing 8-10 Card Recovery Bulletin distribution 4-54, 8-9 failure to terminate Merchant 4-54 Global Merchant Chargeback Monitoring Program 2-19 handling, recovered Cards 2-8, 2-15, 4-48, 8-9 incurred after Merchant termination by Visa 4-54 International Chargebacks 8-21 International Exception File Service 8-9 Interregional Interchange Transaction 4-42, 8-12 Risk Identification Service program 2-18 Stand-In Processing Service Authorization 8-6 Visa right to assess 2-20 V.I.P System Operator Assistance . Service 8-6 ATM Cash Disbursement fee 4-32 ATM handling fee 4-32 BIN assignment 1-29 failure to return 1-29, 8-11 licensing 1-29 transfer 1-29 Card Recovery Bulletin CD-ROM 8-9 Cardholder ATM Cheque disbursement 4-35 ATM Transaction surcharge 4-35 collected and disbursed by Visa, reason codes 8-23 Electronic Commerce Transaction, Interregional Interchange Reimbursement (effective 1 Apr 2003 to 31 Mar 2004) 8-15 (effective 1 Apr 2004) 8-16 fee collection and funds disbursement dispute resolution 8-26 dispute time limit 8-26 duplicate 8-27 limit of collection returns 8-27 required data and documentation 8-24 to 8-25 time limit 8-23 funds collected and disbursed by Visa credit adjustment 8-23 disputes 8-23
15 May 2004
**CONFIDENTIAL**
IX-17
Index
Index
Interchange Reimbursement Acquirer Chip Rate 4-44 Electronic Commerce Merchant Rate 4-44 International ATM 4-36 Issuer Chip Rate 4-44 Secure Electronic Commerce Rate 4-44 Interchange Reimbursement (Interregional) basis 4-42 by Card type 8-13 calculation 4-42, 8-12 Chip Transaction 8-14 Issuer Account Number listing in Card Recovery Bulletin 8-8 Account Number update in Exception File 8-8 Acquirer telex and telephone calls for Authorization 8-9 Authorization services 8-5 Auto-Telex Authorizations 6-6, 8-9 Balance Inquiry 8-22 BASE II processing 8-10 BIN block in Card Recovery Bulletin 8-9 Cardholder Inquiry Service 3-41 Cash Disbursement 3-39, 8-17 Decline Response 8-22 Emergency Cash Disbursement 3-43, 8-22 Emergency Replacement Card 3-43, 8-22 Exception File maintenance 8-8 handling, recovered Cards 8-9, 8-20 ineligible Card response 8-7 International ATM Cash Disbursement 8-17 International Exception File update tape handling 8-9 PIN Verification 8-6 PIN Verification Value File maintenance 8-8 Retrieval Request 7-17, 8-20 Retrieval Request, recovering 7-17, 7B-13 Stand-In Processing Service Authorization 8-6 Visa Distribution Program 3-35 Visa Global ATM Program Decline Response 3-39 V.I.P System message processing 8-5 . V.I.P System Referral Handling Service 8-7 . Issuer (non-US) Decline Response 2-15 Negative Response 8-6 Pickup Response 2-15 Referral Response 2-15 Late Settlement 6-12 Manual Cash Disbursement 4-27
Member Arbitration appeal 7-50, 7B-34 Arbitration filing 7-47, 7-49, 7B-31, 7B-33, 8-19 to 8-20 Arbitration review 7-49, 7B-33, 7B-35, 8-19 to 8-20 Authorization processing 6-6 Compliance appeal 7-59, 7B-43 Compliance filing 7-56, 7-58, 7B-40, 7B-42, 8-19 to 8-20 Compliance review 7-58, 7B-42, 8-19 to 8-20 Direct Arbitration review 7-51 Edit Package servicing 8-22 investigative service 2-6, 8-22 Late Settlement Fee 6-12 Late Settlement Fee description 8-11 lost or stolen Card handling 2-6 Non-Member Agent registration 1-43 non-return of Visa-owned Interchange tapes 6-8 premises inspection 2-11 Regional Card Recovery File 8-8 VisaNet Access Point software use 8-22 VisaNet Copy Request and Fulfillment Service 8-20 VisaNet licensed software 1-31 V.I.P System Research Service 8-7 . miscellaneous 8-22 Travelers Cheque Refund handling 8-22 use of BIN licensed to another Member 1-29 V.I.P System user for V.I.P System support . . services 8-10 File Correction Service BASE II processing fee 8-11 Reversal of duplicate data 6-9 to 6-10 film, Certified Manufacturers, for 10-24
Index
IX-18
15 May 2004
**CONFIDENTIAL**
Index
fines and penalties Acquirer exceeding fraud-to-sales ratios 2-20 failure to comply with Brand Protection Program 1-19 failure to comply with High-Risk Electronic Commerce Merchant monitoring standards 4-52 failure to comply with the Merchant activity monitoring standards 4-49 failure to fulfill Security Self-Audit requirements 2-10 failure to terminate Merchant Agreement 4-53 for Merchants exceeding chargeback ratios 1-18 incorrect use of Electronic Commerce Transaction indicator values 1-16 non-compliance with PIN security requirements 2-10 Online Gambling Credit Compliance Program 1-17 Online Gambling Transaction, misidentifying Authorization Request 1-16 Issuer failure to issue PINs 1-15 right to contest 3-10 levying 1-12 Member failure to complete PIN security requirements 1-18 failure to maintain account information 2-9 failure to report Fraud Activity 1-17 failure to securely maintain account information 2-8 failure to securely maintain Transaction Information 2-9 non-compliance, Fraud reporting 3-52 non-compliance, Non-Member Agent 1-43 nonresponse to non-compliance Notification 1-18 payment due date 1-14 PIN Program 3-10 Fleet Service, See Visa Commercial Card, Fleet Service-enhanced Floor Limit Transaction below, Card recovery if 5-9 Transactions above, authorizing 5-9 Floor Limits domestic, Acquirer-set 4-21
exceeded Airline Transactions 5-11 Cruise Line Transactions 5-11 Hotel and car rental 5-10 Manual Authorization for Authorization below 4-24 Manual Cash Disbursement 4-27 risks with Acquirer-set 4-21 Visa-established 4-21 foreign countries, Member activities in 1-42 Foreign Currency disbursement 5-7 Quasi-Cash Transaction 5-27 forms BASE II Record Requirements 2-18, 5-12, 5-14, B-38 BIN License Agreement 1-28, 6-3 Certificate of Sales Volume 1-42 Certification of Authorization B-68 Certification of Special Authorization Representment Amount B-66 Change of BIN Licensee/User 1-30, B-79 Chargeback Documentation Envelope Specifications B-10 Chargeback/Representment Documentation Transmittal 7-30, 7-47, 7-56, B-12 Dispute Resolution Form 7-27, 7-33, 7-47 Electronic Transaction Receipt B-112 Emergency Service Location Form (VISA 911) B-96 Emergency Service Request Form B-94 GCAS Card Issuer Information Form B-93 GCAS Emergency Replacement CardCard Verification Value Requirement Form B-97 Licensed Software and Designated Computers 1-31, B-99 Lost or Stolen Card Report B-5 Manual Transaction Receipt B-114 Member Message Field B-31 Member Portfolio Sale Notification 1-30, B-81 Non-Member Agent Registration B-103 PIN Security Requirements Self-Audit 1-18 PIN Security Requirements Self-Audit Compliance Statement 1-18 Recovered Card Advice B-6 Recovered Counterfeit Card Notification B-7 Release of BIN 1-30, B-82 Representment Documentation Envelope Specifications B-11 Request For Collection Assistance B-118 Required Message Content for VisaNet Authorization Requests 5-12, 5-14, B-59
15 May 2004
**CONFIDENTIAL**
IX-19
Index
Index
Required Message Content for VisaNet Financial Transactions 5-12, 5-14, B-52 Retrieval Request Envelope Specifications B-9 Retrieval Request Fulfillment Form 7-13 Settlement Assistance Request B-119 Stand-In Emergency Services Processing Form B-95 Summary of Arbitration Documentation 7-47, B-35 Summary of Compliance Documentation 7-56, B-37 Summary of Direct Compliance Documentation 7-56, B-49 Summary of Unauthorized Telephone Service Transactions B-28 Unauthorized SignatureIssuer Certification B-29 Visa Interchange Directory Update 6-3, B-86 Visa Priority Check-Out Agreement B-30 VisaNet Letter of Agreement 1-34, 1-42, 6-4, B-98 VisaNet Processor Registration and Designation 1-42, B-100 51-Column Credit Transaction Receipt B-110 Transaction ReceiptOil Companies B-111 Transaction ReceiptT&E B-109 51Column Cash Disbursement Transaction ReceiptT&E B-105 80-Column Credit Transaction Receipt B-108 Transaction Receipt B-106 Transaction ReceiptVisa Hotel Services Merchant B-107 80-Column Cash Disbursement Transaction Receipt B-104 Fraud Activity BASE II record indicator 2-17 Chargebacks 2-18, 3-52 failure to report 1-17 high-frequency 2-17 High-Risk Merchant designation 2-17, 5-37 identification of 2-17 reason code, Chargeback 7B-24 reporting, time limit 3-52, 4-46, 7B-16 Risk Identification Service Chargeback 2-17 warning 2-17 fraud-to-sales ratios 2-20 Fraudulent User 2-17, 3-52
front of Card Cardholder photograph, placement 10-37 Marks Area, requirement for 10-32 using signature panel with Cardholder photograph 10-37 Fulfillment 7-10 Acquirer responsibilities Transaction Receipt attachments 7-13 Transaction Receipt mailing envelope 7-13 Transaction Receipt mailing time limit 7-13 Transaction Receipt size 7-13 which Transaction Receipts to provide 7-13 disputing for illegible items 7-59 invalidity 7-60 missing values 7-60 unmatched data 7-59 required documentation 7-14, 7B-11 See also Retrieval Request, Fulfillment documentation full-color reproduction Acceptance Marks for Merchant and Member Locations 10-20 Card product, colors and Visa swatches 10-8 Plus Symbol-Contained 10-17 Plus Symbol-Uncontained 10-18 Visa Electron Symbol 10-15
G
Global Co-branded Card, Issuer requirements 3-21 Global Co-branding Partnership participation in 3-21 Partner requirements 3-20 requirements 3-20 Global Customer Assistance Services Card Issuer Information Form B-93 Cardholder Inquiry Services 3-41 eligibility requirements listed by Card 3-41 Emergency Card Replacement Service 3-42 Emergency Cash Service 3-42 Emergency Payment Authorization Service 3-44 Emergency Replacement CardCard Verification Value Requirement Form B-97 handling fee 3-43, 8-22 Lost or Stolen Card Reporting Service 3-41 Global Merchant Chargeback Monitoring Program High-Risk Merchant 1-18, 2-19 monitoring Merchant activity 4-51 placing Merchants in 2-19 purpose 2-19
Index
IX-20
15 May 2004
**CONFIDENTIAL**
Index
Global Refund Service (Travelers Cheque) Emergency Refund Location data 3-46 Emergency Refund Location responsibilities 3-46 Member responsibilities 3-45 grammar, printed text, use in 10-8 graphic reproduction Comet Design, See Comet Design graphic reproduction, Visa-Owned Marks 10-7 Group Member ATM access sharing by 4-34 Board, rules adopted by 1-8 operating regulations superseding Chargeback rights 7-17 superseding Domestic Authorization requirements 6-6 request for software license 1-31 responsibilities Arbitration 7-46, 7B-30 Compliance 7-55, 7B-41 invalid Arbitration request 7-47 invalid Compliance request 7-57 use of Visa in Domain Name 1-22 Website 1-22
participation in Advance Deposit Service 4-9, 5-30 Cash Disbursement Service 4-9 Priority Check-out Service 4-9, 5-33 Transaction amounts, estimating for Authorization 5-10 unavailable accommodations 5-32 Hotel Reservation Service accommodation information 5-28 billing information 5-28 cancellation confirmation 5-29 cancellation period 5-29 participation 5-28 reservation confirmation 5-28 Transaction, Compliance filing 7-53 unavailable accommodations 5-30 unclaimed accommodations 5-29 Hotel Transaction, Retrieval Request Fulfillment documentation 7-12, 7B-10
I
illustration, Visa Card Lower Marks Area 10-32 Upper Marks Area 10-33 Imprint missing, Cardholder identification required 5-9 Instant Issue Card Card production, printing requirements for 10-30 Cardholder signature at Branch 3-27 expiration date specifications 3-8 issuing a 3-27 personalization 3-27 reissued 3-8 unembossed Card participation requirements 3-22 Instant Issue Visa Card Card production, printing requirements for 10-28 to 10-29 In-Store Credit Only printed on Transaction Receipt 5-15 Interchange Billing Currency 3-15 Issuer reimbursement to Acquirer 3-15 required data elements 4-39 Interchange Authorization Limit Acquirer-established 4-24 Auto-Telex User 4-23 exceeded 4-23 to 4-24 Manual Authorization for Authorization below 4-24 Manual Cash Disbursement 3-14
H
High-Risk Electronic Commerce Merchant designation 4-51 monitoring standards Acquirer compliance 4-52 risk management review 4-51 Visa rights and responsibilities 4-52 High-Risk Merchant designation 2-17, 5-37 Merchant Category Codes for 2-19 High-Risk Telemarketing Merchant Merchant Category Code assignment 5-11 monitoring standards Acquirer compliance 4-51 Exception Reports 4-50 investigation of Merchant 4-50 normal daily activity reporting 4-50 Transaction Authorization 5-11 holograms 10-34 Hotel Cash Disbursement by 5-34 delayed or amended charges 5-16 added to Transaction Receipt 5-18 processing of 5-16 maximum monthly referral rate 3-13 minimum monthly approval rate 3-14
15 May 2004
**CONFIDENTIAL**
IX-21
Index
Index
Interchange File duplicate submitted by Member 6-10 Member-generated duplicate 6-7 Interchange Reimbursement Fees Airline Transaction Domestic 8-16 Interregional 4-45, 8-16 International ATM ATM Acquirer tier structure 4-36 tier I ATM Acquirer 4-36 tier II ATM Acquirer 4-37 Interregional Airline Transaction 4-45, 8-16 basis 4-42, 8-13 by Card type 8-13 calculation of 4-42, 8-12 Chip Transaction 8-14 qualifying for other rates 4-44 qualifying for the Electronic Rate 4-43 Standard Rate 4-44 Interregional, Electronic Commerce Transaction (effective 1 Apr 2003 to 31 Mar 2004) 8-15 (effective 1 Apr 2004) 8-16 In-Transit Service Transaction 4-10 Interchange tape sent to Visa 6-7 Interlink Program Private Agreement 1-8 rules to operate, common 1-7 International Airline Authorization 4-23 Merchant Agreement requirements 4-13 participation requirements 4-13 presentments through VisaNet 1-41 International Automated Referral Service Acquirer participation in 4-22 Issuer participation in 3-12 Referral Response to Decline Response 3-12 International Board appeal authority Arbitration 7-49, 7B-33, 7B-43 Compliance 7-58 Direct Arbitration 7-51 Merchant High-Risk designation 4-53 PIN Program variance 3-10 Regional Board decision 3-10 right to levy fines 1-12 rights to assess Member financial and collateral obligation 6-13 variance, International Transaction Interchange 6-7
International Exception File fees 8-9 Manual Authorization not sent to Issuer 4-24 to 4-25 International Interchange, Domestic Airline Transactions 4-45, 8-16 International Transaction above domestic Floor Limit, Acquirer liability 4-21 Acquirer discrepancy notification, requirements 7B-12 Authorization requirements 6-6 Authorization through VisaNet 4-22, 6-6 processing Chargeback 7-18, 7B-13 Representment 7-18, 7B-13 VisaNet Interchange (Clearing) regulations 6-7 variances 6-7 Internet Domain Name Including the Word Visa 1-22 transferring ownership to Visa 1-23 Internet Payment Service Provider (IPSP) Acquirer liability for use of 1-44 Acquirer responsibilities 4-12 additional provisions for 4-11 Agreement with 4-12 contracts 5-24 customer support 5-25 liabilities 5-25 Merchant Category Code assignment 4-12 Merchant Outlet provisions 4-12 name 5-24 payment from Transaction Receipt Deposit 5-19 privileges, reasons for revoking 4-53 responsibilities 5-24 Transaction Receipt Deposit restrictions 5-19 Website restriction 4-11, 5-6 Interregional Interchange Reimbursement Fee, Chip Card Transaction 8-14 Interregional Interchange, fees to Issuer 4-42 In-Transit Service Gambling authorized amount 5-23 Card acceptance 5-22 Cardholder credit 5-23 Transaction Receipt delivery 4-14 Transaction restrictions 5-22 wager 5-23
Index
IX-22
15 May 2004
**CONFIDENTIAL**
Index
Terminal display 5-21 to 5-22 limits, losses and winnings 5-23 not servicing a request on a blocked BIN 5-22 pay-out ratios 5-23 terms and conditions, accepting 5-21 In-Transit Service Gambling Merchant compliance with regulations 4-10 Merchant Agreement 4-10 operational plan 4-10 In-Transit Service Merchant Agreement 4-9 In-Transit Service Transaction Authorization 5-9 Card acceptance requirements 5-20 Clearing 4-10 Date 5-20 processing time limit 4-41 required Authorization 5-20 Transaction Receipt delivery 5-20 investigation Acquirer 2-20 loss or theft of account information 2-9 Member responsibilities 2-5 Merchant appearance in Exception Report 4-49 to 4-50 compliance of risk management requirements 4-52 to determine risk control procedures 4-49 Issuer Authorization limits 3-14 Authorization Response 3-11 Authorization services 3-10 Card design Virtual Account Reference Cards 10-38 Card issuance Instant Issue Card 3-27 personalized Visa Electron Card 3-27 Prepaid Card 3-28 Visa Electron Card 3-26 to 3-27 Card manufacture standards 3-47 Cardholder agreement 3-7 Cash Disbursement, reimbursement fees 3-39 Centralized Card Issuance to Multinational Companies, certification from Regional Office 3-34
Chip Card Account Numbers on 3-8 Authorization requirements 3-11 Cardholder account, Visa Smart Payment Application 3-18 Cardholder Verification Method 3-16 Compliance requirements 3-16 Compliance requirements, security 10-31 designating a 3-16 liability, Visa Smart Payment Application 3-19 Post-Issuance Updates 3-18 Public Keys use 3-16 technology requirements 3-16 contract with a Card Manufacturer 3-47 Emergency Service Location Form submission 3-43 fees Authorization services 8-5 Cash Disbursement 8-17 Chip Rate 4-44 reimbursement, Cash Disbursement 4-27, 4-45 Retrieval Request, recovering 7B-12 V.I.P System file update and . maintenance 8-8 fines and penalties failure to issue PINs 1-15 right to contest 3-10 Global Co-branding 3-20 liabilities and indemnification 1-40 non-participation in Visa Global ATM Program 3-40 notification of Card recovery 2-7, 4-47 Notification of Emergency Service Location changes 3-43
15 May 2004
**CONFIDENTIAL**
IX-23
Index
Index
participation in Authorization-preferred Card 3-21 Balance Inquiry Service 3-39 Card Verification Service 2-15, 3-11, 3-37 Centralized Card Issuance 3-34 Custom Payment Service/ATM Program 3-39 Global Co-branding Partnership 3-21 Global Refund Service (Travelers Cheque) 3-45 International Automated Referral Service 3-11 to 3-12 PIN Program 3-9 PIN Verification Service 2-16 Plus Program 3-36 Visa Distribution Program 3-34 Visa Global ATM Program 3-38 Visa Secure Electronic Commerce 3-19 3-D Secure 3-20 PIN management 3-9 reimbursement, duplicate 7B-14 report to Visa Domestic Transaction Approval Response rates 3-14 Domestic Transaction Referral Response rates 3-14
rights and responsibilities 7-15 Card delivery 3-50 Card embossing or printing 3-50 Card encoding 3-50 Card production 10-24 Card shipping security 3-47 Cardholder arrest 3-53 Chargeback documentation 7-27, 7-33, 7B-12, 7B-20 to 7B-21 Chargeback Reduction Service 7-18, 7B-14 Copy Request Chargebacks 7-15 Direct Compliance 7-61 Emergency Card Replacement Service 3-43 to 3-44 Emergency Cash Disbursement 3-42 Emergency Cash Service 3-43 Emergency Replacement Card 3-42 first Chargeback 7-18, 7-26 to 7-27 fraud reporting 3-52 loss or theft of Card without encoded data or visible Account Numbers 3-49 Mediation Service 7-59 PIN Verification procedures 3-9 prior to and after first Chargeback 7-19 receipt and storage of Cards 3-50 returned Card 3-51 Risk Identification Service 2-18 second Chargeback 7-31, 7-33 Terminal Risk Management 3-52 VisaNet Documentation Automation Service 7-27, 7-33 See also time limit that had the Card manufactured, identifying 2-11 Visa Business Card core feature offerings 3-31 to 3-32 minimum monthly approval rate 3-14 Visa Distribution Program 3-34 Visa Business Electron Card core feature offerings 3-32 requirements 3-31 Visa Classic Card customer support services, providing 3-22 maximum monthly referral rate 3-13 minimum monthly approval rate 3-14 Visa Commercial Card core feature offerings 3-31 Fleet Service-enhanced 3-35 maximum monthly referral rate 3-13 Vehicle-Specific Fleet Card 3-35
Index
IX-24
15 May 2004
**CONFIDENTIAL**
Index
K
Key Management Service 3-9
L
Late Settlement Fee calculation 8-12
15 May 2004
**CONFIDENTIAL**
IX-25
Index
Visa Corporate Card core feature offerings 3-31 to 3-32 minimum monthly approval rate 3-14 Visa Electron Card BIN management 3-27 Card acceptance policies 3-9 maximum monthly referral rate 3-13 Visa Gold Card BIN management 3-23 issuing 3-22 maximum monthly referral rate 3-13 minimum monthly approval rate 3-14 Visa Interchange Directory Update B-86 Visa Horizon Card, issuing 3-28 Visa Infinite Card BIN management 3-24 core feature offerings 3-23 decline and referral reasons 3-25 Emergency Payment Authorization Service 3-44 to 3-45 maximum monthly referral rate 3-13 Merchant partner marketing material distribution 3-26 minimum monthly approval rate 3-14 requirements 3-23 spending limit offerings 3-24 Visa Region payment device options 3-24 Web services 3-23 Visa Premier Card BIN management 3-23 issuing 3-22 maximum monthly referral rate 3-13 minimum monthly approval rate 3-14 Visa Purchasing Card core feature offerings 3-31 to 3-32 minimum monthly approval rate 3-14 Visa Distribution Program 3-34 Visa Smart Payment, technology requirements 3-16 Visa TravelMoney Card certification 3-37 requirements 3-36 Issuer Trade Name Bands Design, within 10-13
collection 8-12 for late transfer of Settlement Amount 6-12, 8-11 minimum assessed per day 8-12 legends printing requirements for 10-30 to 10-31 liabilities and indemnification Acquirer-specific limitations and exceptions 1-41 failure to terminate a Merchant 1-41 International Airline Merchant Service 1-41 PIN security 1-41 allocating responsibilities for claims 1-38 amount limit 1-37 broad provisions 1-36 causes of claims 1-36 claims arising out of VisaNet errors 1-38 entities considered part of Visa for claims 1-36 entities for which Member is responsible for claims 1-37 Issuer-specific limitations and exceptions arrest of a Card user 1-40 Card Manufacturers or Third-Party Personalizers 1-41 Lost or Stolen Card Report 1-41 Trade Name or Mark on Card 1-40 Trade Name or Mark on Visa Electron Card 1-40 Member as BIN Licensee 1-37 Member use of Processors or other Agents 1-38 Member-specific limitations and exceptions Card Recovery Bulletin Service 1-39 Global Customer Assistance Services 1-39 Olympic Marks 1-40 use of Visa Commercial Solutions Data and Reporting Services 1-42 Visa Secure Electronic Commerce 1-40 Visa TravelMoney Program 1-39 VisaNet Copy Request and Fulfillment Service 1-38 principles 1-36 specific provisions 1-37 Visa-specific limitations and exceptions Approved Manufacturer 1-41 Card Recovery Bulletin Service 1-39 Stand-In Processing for non-Visa transactions 1-38 Liability Chip Card 10-25 disclaimer for licensed software 1-35
Index
disclaimer of warranty and representation 1-37 Listed Card 4-54 Load Transaction BASE II Transaction Code 5-26 Chargeback reasons 7-22, 7B-18 processing 5-26 second Chargeback processing exception 7-31 Logotype Plus 1-26, 10-18 Visa 1-24 Logotypes Visa 10-11 loss or theft account information 2-8 of Card without encoded data or visible Account Numbers notifying Visa of 3-49 reporting 3-49 Transaction Information 2-8 See also Card loss or theft Lost or Stolen Card Report B-5 communication charge reimbursement 2-6 handling 2-6, 4-47 Lost or Stolen Card Reporting Service 3-41 Lower Marks Area diagram, Visa Card 10-32 placement Dove Design 10-32, 10-34 Visa Flag Symbol 10-32
M
Magnetic Stripe Account Number authorized different from embossed 2-10 encoding options, Chip 10-25 encoding requirements Card bearing the Plus Symbol 3-36 Card Verification Value 10-26 Chip Card 10-25 non-participation in Visa Global ATM Program 3-40 Proprietary Card bearing the Plus Symbol 3-36 Service Code 10-26 specifications for 10-26 Visa Electron Card 10-26 Visa Electron Issuer 3-27 Visa Global ATM Program 3-38 Visa TravelMoney Card 3-37 requirements ATM Acquirer 4-32 Chip-Reading Device 4-17
unaltered contents, In-Transit Service Transaction 5-20 Visa Electron Transaction in a Face-to-Face Environment 5-10 Magnetic-Stripe Data on Chip-Reading Device 4-17 transmitted by Merchant Card acceptance terminal 2-15 Magnetic-Stripe Telephone exemption from Retrieval Request Fulfillment 7-14 exemption from Transaction Receipt Fulfillment 7-13, 7B-11 Transactions (Chargeback reason) 7-25, 7B-19 Magnetic-Stripe Terminal Chip Interregional Interchange Reimbursement Fee 8-14 information display 5-9 Magnetic-Stripe Terminal BIN logic at 4-16 ensuring functionality 4-16 non-transmittal of data 4-16 Mail Order Transaction, Retrieval Request Fulfillment documentation 7-11, 7B-9 Mail/Phone Order Merchant expiration date obtained by 5-11 multiple Transaction Receipts 5-16 Mail/Phone Order Transaction maximum monthly referral rate 3-13 minimum monthly approval rate 3-14 MO (Mail Order) in signature line or Transaction Receipt 5-13 Receipt completion 5-13 required Authorization 5-11 Retrieval Request Fulfillment documentation 7-11, 7B-9 TO (Telephone Order) in signature line or Transaction Receipt 5-13 Mail/Phone Order Transactions Transaction Receipt Fulfillment documents 7B-9 Management Executive Committee rights to grant an Internet domain name variance 1-24 to levy fines 1-12 Manual Authorization not sent to Issuer 4-24 procedures 4-25 sent to Issuer 4-24 Manual Cash Disbursement Acceptance Mark 4-27
Index
IX-26
15 May 2004
**CONFIDENTIAL**
Index
Acquirer established maximum amount 4-27 Authorization limits 3-14 Cardholder identity, validating 5-8 fee disclosure 4-27 Floor Limit 4-27 from Branch outside Country of Domicile 4-26 Interchange Authorization Limit 4-24 to 4-25 minimum monthly approval rate 3-14 surcharge prohibition 4-27 terminal requirements 4-27 through Members related companies 4-26 to a Travelers Cheque purchaser 3-45 to Visa Card Cardholders 4-26 to Visa Electron Card Cardholders 4-26 Transaction Receipt Copy 4-27 validation of Cardholder identity 4-27 Mark hierarchy of 10-32 on Card, Member Identification Area 1-40 on Card, multiple 1-28 on Chip Card 10-35 ownership of 1-22 See also Visa-Owned Marks protection of 1-21 Single Merchant-owned 1-28 use of 1-22 marketing material Agent, Member approval 1-45 distributed to Visa Infinite Cardholders 3-26 Visa-Owned Marks displayed in 1-45 Marks Acceptance, See Acceptance Mark competitor, prohibited use of 10-36 non-Member, restricted use of Visa Card 10-35 Visa Electron Card 10-36 not in this manual 10-7 Olympic Marks, See Olympic Marks sponsorship Marks, using in combination with Enhanced Visa Wordmark 10-12 Visa Electron Card competitors, prohibited use of 10-36 Mark, display of ATM Acceptance Mark 4-30 by Merchant 5-5 Visa-Owned, Card acceptance with Manual Cash Disbursement 4-27 with promotional material 5-6 MasterCard International, using with Visa-Owned Marks 1-28 Mediation Service Chargeback reason 7-24
filing reasons Copy Request Fulfillment issues 7-16 data in Fulfillment and Copy Request do not match 7-59 Fulfillment contains illegible item 7-59 Fulfillment missing data 7-60 invalid Fulfillment 7-60 in dispute resolution 7-59 Issuer responsibilities 7-16, 7-24 no right of appeal 7-60 Notification of decision 7-60 sending Clearing Record with Retrieval Request ID 7-59 time limit 7-16, 7-59 Member activities in foreign countries 1-42 agreements with non-Member Processor 1-45 BIN processing capabilities 6-3 Card and Cheque acceptance requirements 5-36 contract requirements 1-44 fees Arbitration appeal 7B-34 Arbitration filing 7B-31, 7B-33 Arbitration review 7B-33, 7B-35 collection and funds disbursement 8-23 Compliance appeal 7B-43 Compliance filing 7B-40, 7B-42 Compliance review 7B-42 investigative service 2-6 lost or stolen Card handling 2-6 use of BIN licensed to another Member 1-29 fines and penalties failure to complete PIN security requirements 1-18 failure to report Fraud Activity 1-17 inspection of premises 2-11 participation in Commercial Solutions Data and Reporting Services 1-46 Emergency Card Replacement Service 3-42 Emergency Cash Service 3-42 Emergency Payment Authorization Service 3-44 Lost or Stolen Card Reporting Service 3-41 VisaNet Documentation Automation Service 7-18 Point-of-Transaction, account number acceptance 4-15
15 May 2004
**CONFIDENTIAL**
IX-27
Index
Index
portfolio sale or transfer financial liability 1-30 mergers, acquisitions, or restructuring during 1-31 notification to Visa 1-30 responsibilities account information security 2-8 Arbitration 7-45, 7B-28, 7B-34 BIN administration 1-30 Chargeback processing 7-18 Compliance 7-52, 7-55, 7-57 to 7-59, 7B-36, 7B-43 corporate risk reduction procedures 2-13 counterfeit Transaction 2-10 Direct Compliance 7-61 discharging payment obligations for settlement 6-12 dispute resolution 7-7 financial and collateral obligations 6-13 funds transfer 6-11 investigations of Fraud Activity 2-6 Lost or Stolen Card Reports, handling 2-6 maintaining confidentiality of Visa information 1-12 Misencoded Card 2-11 pre-Compliance 7-52 Representment processing 7-18 sufficient funds in Settlement account 6-10 Transaction Information security 2-8 submitting proposed Card design 10-7 use of agent 1-42 Non-Member Agent 1-43 non-Member Processor 1-45 Processor 1-42 Member Identification Area placement in Cardholder photograph 10-37 Product Name 10-33 Trade Names and Marks 10-35 Visa Wordmark 10-33 prohibited printing in 10-35 Visa Card 10-35 Member Letters 1-11 Member location, displaying Visa-Owned Marks at 10-20 Member Message Field (BASE II TC 50) pre-Arbitration Notification 7-45 pre-Compliance Notification 7-52 Representment date in 7-26 Member portfolio sale 1-30
transfer 1-30 Member Portfolio Sale Notification form 1-30, B-81 Member Trade Name, See Trade Name Merchant 4-52, 5-5 appeals on prohibition or imposed conditions 4-53 Card acceptance standards 4-8 Online Gambling 5-21 payment from Transaction Receipt Deposit 5-19 privileges, reasons for revoking 4-53 qualifying a, premises inspection 4-7 Travelers Cheque 5-27 type, listed in alphabetical order C-5, C-43 wire transfer money order 5-27 See also Electronic Commerce Merchant Merchant Outlet Merchant activity, monitoring appearance in Exception Report any Merchant 4-49 High-Risk Telemarketing Merchant 4-50 Chargeback-to-Transaction volume ratio 4-48 compliance with risk management and security 4-52 exception reporting on weekly activity any Merchant 4-49 High-Risk Telemarketing Merchant 4-50 excessive Chargebacks 2-19, 4-53 illegal activity 4-49 to 4-50 meeting standards Acquirer 4-51 any Merchant 4-49 Merchants in Global Merchant Chargeback Monitoring Program 2-19, 4-51 programs used for 5-37 weekly activity reporting any Merchant 4-48 High-Risk Telemarketing Merchant 4-50 Merchant Agreement Acquirer termination of 4-47, 4-53 Bank of China variance 4-8 requirements document format 4-8 Electronic Commerce Merchant 4-10 International Airlines 4-13 In-Transit Service Gambling Merchant 4-10 In-Transit Service Merchant 4-9 Online Gambling Merchant 4-11 Visa Hotel and Cruise Line Services 4-9 Merchant Alert Service 1-42
Index
IX-28
15 May 2004
**CONFIDENTIAL**
Index
Merchant Category Code Compliance filing, incorrect identification of Timeshare Merchant 7-55 flexible Transaction Authorization 3-32 listed in numerical order C-44, C-73 Online Gambling Merchant 5-21, 5-33 Online Gambling Merchant Transaction 4-11 Telephone Service Transaction 3-12 Timeshare Merchant 5-12 Merchant Data Standards C-1, C-73 Merchant Outlet Chargeback, Fraud-related 3-52 consulate 4-9 Country of Domicile Acquirer contract outside 4-9 Acquirer contract within 4-9 Electronic Commerce Merchant 5-23 Mail/Phone Order Merchant 5-23 Country, determining 5-24 Country, disclosing to Cardholder 5-23 embassy 4-9 International Airline 4-13 investigation 4-49 to 4-50, 4-52, 5-37 Marks to indicate Card acceptance at 1-28, 10-20 military base 4-9 multiple, Transaction Receipt Deposit time limits 5-19 request for Card Recovery Bulletin 4-54 Suspect Activity 2-17 Transaction Receipts from multiple 5-19 Zero Floor Limit 2-17 Merchant status, updating 4-8 Merchant Websites, content requirements 5-6 Morgan Stanley Dean Witter & Co., using with Visa-Owned Marks 1-28
N
National Organization jurisdiction 1-8 use of Visa in Domain Name 1-22 Website 1-22 No Exchanges printed on Transaction Receipt 5-15 No Refund printed on Transaction Receipt 5-15 NO SIGNATURE REQUIRED legend, printing of 10-30 Non-Authenticated Security Transaction, required Authorization 5-12 Nonfulfillment Message codes 7-15 Nonfulfilment Message codes 7B-12
Non-Member Agent definition of 1-42 fines and penalties 1-43 Member responsibilities for use of 1-43 premises inspection 1-43 registering a 1-43 registration fees 1-43 Non-Member Agent Registration form 1-43, B-103 Non-Secure Transaction, required Authorization 5-12 Non-Settled Advice Adjustment 6-13 Domestic Interchange under Private Agreements 6-12 Non-Visa-Owned Marks acceptance 1-28 BankAmericard Mark 1-27 Single Merchant-owned 1-28 No-Show Transaction Car Rental Company 5-35 Compliance filing 7-53, 7B-37 Hotel Reservation Service 5-29 Notification Acquirer, deficient risk control procedures 4-52 Counterfeit Card recovery 2-7 duplicate data 6-8 duplicate data, exceptions for Private Agreements 6-8 Lost or Stolen Cards 2-6 Member failure to respond to 2-10 non-compliance, failure to respond to 1-18 sale or transfer of portfolio 1-30 Visa International Operating Regulations violation 1-13 Notification of acceptance Arbitration request 7-48 Compliance request 7-57 Direct Arbitration request 7-51 Mediation request 7-60
Offline Authorization Chip Card bearing the Visa Electron Symbol 3-12 Chip Card containing Visa Smart Payment Application 3-11 Online conditions 3-12 Visa Electron Cards presented at Visa Electron Merchant 5-9
15 May 2004
**CONFIDENTIAL**
IX-29
Index
Index
Olympic Marks 1-25 Compliance requirements for 10-11 using with Visa Wordmark 10-33 on-board casino 5-33 Online Financial Transaction Authorization Request 6-5 key-entered 6-5 processing Single Message System requirements 6-5 Visa Global ATM Program requirements 3-38 Reversal 6-6 Online Gambling Credit Compliance Program fines and penalties 1-17 Online Gambling Merchants in 4-51 Online Gambling Merchant additional provisions 4-11 contracting with, prohibition 1-17 license to operate Website 4-11 monitoring standards 4-51 Website requirements 5-22 Online Gambling Transaction audit program 4-51 facilitating through funds transfer 5-22 fees, misidentifying Authorization Request 1-16 identifying 4-11, 5-21 penalties 1-16, 4-51 special provisions 5-21 undistinguishable from other Tranasctions 5-21
P
Pantone color swatches, using 10-8 partial payment exceptions 5-16 Transaction Receipt completion 5-16 Participant Member 2-13 status, downgrade to 1-30 partnership Mark agreement on right to use 1-27 guidelines for use of 1-28 improper use of 1-28 pass-through rights to use 1-27 patent (VisaNet), Member interest in 6-4 Payment Application, Chip-Reading Device requirements 4-17 Payment Application, Mark requirements for 10-35 penalties, See fines and penalties photographic images Cardholder photograph, using 10-37 reproduction of cardholder signature 10-37
photography, using with Enhanced Visa Wordmark 10-13 Pickup Response, fee paid to U.S.A. Region 2-15 PIN acceptance 4-30 acceptance at Point-of-Transaction Terminal 5-8 availability to Cardholder 3-9 requirements, Chip-Reading Device 4-18 PIN pad requirements, Chip-Reading Device 4-18 PIN Program fines and penalties 3-10 management 3-9 penalties, Issuer failure to issue PINs 1-15 using Service Codes 3-9 variance 3-10 PIN security at Magnetic-Stripe Terminal 4-16 failure to perform commitments 2-10 forms, failure to complete 1-18 self-audit requirements 2-9 violations 2-10 PIN Security Requirements Self-Audit Compliance Statement 1-18 PIN Security Requirements Self-Audit form 1-18 PIN Verification Chargeback protection 3-16 procedures 3-9 PIN Verification Service participation 2-16 PIN Verification Value File maintenance fee 8-8 Platinum Card, See Visa Platinum Product Name Plus ATM Account Number acceptance 4-30 Acquirer processing requirements 4-28 application, Post-Issuance Application Load 3-18 Card acceptance 4-29 Transaction processing time limit 4-41 Visa TravelMoney Card used at 3-38 Plus Design (Diamond) 1-26 Plus Logotype, specifications for 10-18 Plus Program handling fee for recovered Card 4-48, 8-20 Issuer participation in 3-36
Index
IX-30
15 May 2004
**CONFIDENTIAL**
Index
Marks 10-17 Acquirer use of 4-29 Diamond Design 1-26, 10-17 Issuer use of 3-36 Plus Logotype 1-26, 10-17 to 10-18 Plus Wordmark 1-26, 10-18 protecting 1-21 See also Plus Symbol Private Agreement 1-8 rules to operate common 1-7 local 1-8 spelling and capitalization of 10-9 Plus Symbol as Mark indicating ATM services 1-26 Card bearing Authorization Request routing 4-33 design specifications 3-7 expiration date on 3-9 Issuer standards 3-36 prohibited use of competitor Marks 10-36 prohibited use of competitor Trade Name 10-36 reproduction of 10-22 restricted ATM access 4-34 time limit, placing symbol on Card 10-33 colors 10-18 combined with Visa Flag Symbol 10-23 display at ATM 4-30 displayed at ATMs 10-21 displaying outside access ATMs 10-21 license to use 1-26 Plus Symbol-Contained 10-17 Plus Symbol-Uncontained 10-18 Proprietary Card bearing Account Number specifications 3-36 reproduction, using full-color versus single-color or black-and-white 10-18 restricted use at ATM 4-34 rules for using 10-17 Plus System, Inc. 4-32 Authorization routing exception 4-33 currency conversion exception 4-22 Plus Wordmark 1-26, 10-18 Point-of-Transaction Terminal ensuring functionality 4-15 Manual Cash Disbursement 4-27 Service Code acceptance 4-15 with Electronic Capability 4-27, 5-8 without Online capability 5-5, 5-10 Positive Cardholder Authorization Service Authorization limits 3-14
minimum parameters for Activity File 2-16 Visa Business Issuer 3-14 Visa Corporate Card Issuer 3-14 Visa Gold Card Issuer 3-14 Visa Infinite Card Issuer 3-14 Visa Premier Card Issuer 3-14 required Issuer action 2-16 Post-Issuance Application Change supported at Chip-Reading Device 4-17 Post-Issuance Updates, Issuer control 3-18 Prepaid Card design compliance requirements for 10-38 embossing consumer identifier on 10-27 Issuer requirements 3-28 Transaction processing requirements 4-19 Presentment Acquirer responsibilities 1-41 criteria for returning 7B-14 in dispute resolution process 7-17, 7B-14 in Interchange, Transaction Currency 4-39 return to Acquirer 7-18 Primary Acceptance Mark designating 10-32 placement on Card 10-32 Principal downgrade to Participant status 1-30 jurisdiction of 1-41 submitting a BIN License Agreement 1-28, 6-3 print style adding emphasis to Visa-Owned Mark or Product Name 10-9 Card production 10-24 printing Card production, requirements for 10-24 Card Verification Value 2 10-31 Priority Check-out Agreement 5-33 Priority Check-out Service Agreement, executing 5-33 Agreement, retaining 5-33 Cruise Line participation 4-9 Hotel participation 4-9 participation 5-33 Private Agreement and Local Operating Regulations 1-8 exceptions Chargeback rights 7-17 Domestic Authorization 6-6 Domestic Interchange 6-8 Settlement 6-10 Transaction Receipt Retrieval 7-8 to operate Visa Programs 1-8
15 May 2004
**CONFIDENTIAL**
IX-31
Index
Index
Processing Date time limit ATM Transaction 4-40 processing reversal 6-10 Transaction Receipt 4-40 Transaction Receipt Reversal 5-18 Processor BIN processing capabilities 6-3 Member use of 1-42 non-Visa Member agreements 1-45 Visa Interchange Directory Update Form submitting a 6-3 VisaNet software provided to 1-34 product heirarchy 3-7 Product Name adding emphasis to 10-9 appearance on identifying Card product 10-33 capitalization of 10-9 guidelines, using 10-18 to 10-19 misuse of 10-10 Platinum, using with Visa Wordmark 10-33 usage, in text 10-9 Visa Commercial Card 10-19 Visa Distribution 10-19 Visa Infinite Card 10-18 Visa Platinum 10-19 using on Cards and in marketing materials 10-19 to 10-20 Product Replacement Center, Visa indemnification for 1-39 proportions Plus Symbol-Contained 10-17 Plus Symbol-Uncontained 10-18 Visa Electron Symbol 10-15 Visa Flag Symbol 10-13 Visa Horizon Symbol 10-16 Proprietary Card bearing the Plus Symbol acceptance at Visa ATMs 4-31 acceptance at Visa-only ATM 3-36 Account Number specifications 3-36 handling fee for recovered Card 4-48, 8-20 Magnetic-Stripe requirements 3-36 PIN requirements 3-36 recovered Card 8-20 time limit, placing symbol on Card 10-33 bearing the Visa Electron Symbol acceptance at Visa ATMs 4-31 prohibited use of adhesive material on 10-24 Public Keys replacement, Chip-Reading Device 4-16, 4-19 using 3-16
publications Visa products and services manuals 1-11 Visa regulatory, scope 1-7 VisaNet manuals 1-10
Q
Quarterly Operating Certificate, report on penalty for Issuer failure to issue PINs 1-15 Quasi-Cash Transaction Cardholder identity, validating 5-8 In-Transit Service Transaction involving gambling processed as 4-10 maximum monthly referral rate 3-13 minimum monthly approval rate 3-14 processed through VisaNet as a purchase 5-26 Travelers Cheque Merchant 5-27 types 5-26 validating Cardholder identity 5-27 wire transfer money order 5-27
R
reason codes by dispute group and type 7B-22, 7B-28 by reason code title 7-36 to 7-37 fees collected and disbursed through VisaNet 8-23 for Electronic Commerce Transactions 7B-14 in numerical order 7-34 to 7-35, 7B-28 in numerical order (Retail) 7-39 in numerical order (T&E) 7-38 in numerical order (with brief summaries) 7-40 to 7-45 Receipt Date, Arbitration filing time limit 7-46 recovered Card 2-15 Acquirer notification 5-37 destroying before delivering to Issuer 2-7 handling fees 2-15, 8-9, 8-20 Issuer notification 2-7 procedures 2-14, 5-36 Recovered Card Advice B-6 rewards 2-8, 4-47, 5-37 recovered Counterfeit Card destroying before delivering to Visa 2-7 Issuer notification of 2-7 Recovered Counterfeit Card Notification B-7 Recurring Transactions Cardholder consent retaining 7-11, 7B-9 Transaction Receipt deposit restriction 5-19 Issuer requirements 3-40 Merchant prohibitions 5-17
Index
IX-32
15 May 2004
**CONFIDENTIAL**
Index
Merchant requirements 5-17 processing requirements, Electronic Commerce 5-14 Retrieval Request Fulfillment documentation 7-11 Transaction Receipt completion 5-13 Transaction Receipt Fulfillment documents 7-11, 7B-9 Transaction Receipt retention period 7-9 Recurring Transaction, on Transaction Receipt signature line 5-13 referral rates 3-13 Referral Response change to Decline Response due to Stand-In Processing 3-12 for specific Merchant Category Codes 3-12 Mail/Phone Order Transaction 3-12 Unattended Terminal Transaction 3-12 fee paid to U.S.A. Region 2-15 Issuer response requirements 3-13 not generated from Visa Electron Card 3-13 not sent for ATM Transaction 3-12 Electronic Commerce Transaction 3-12 Telephone Service Transaction 3-12 Region of Domicile Merchant Outlet within 4-9 violations occurring within 1-12 Regional Board additional or optional services Instant Issue Card 3-26 Visa Classic Card 3-22 Visa Commercial Card 3-31 Visa Electron Card 3-26 Visa Gold Card 3-22 Visa Premier Card 3-22 appeal of procedures for taking action against Merchant 2-18 ATM Transaction Receipt requirement waiver 4-34 authority delegated to 1-7 fees, BIN program 1-29, 8-11 Issuer right to appeal penalty decision 3-10 Plus Program, processing rule options 4-29 restricted ATM access 4-34 rights to levy fines 1-12 setting time limits for intraregional Authorization Request 3-11 variance Issuer appeal of denial 3-10 PIN Program 3-10 Plus Program 3-36
Regional Card Recovery File conversion requirements 2-14 conversion, Account Number usage 2-14 fee for transmission of 8-8 Regional Office Arbitration documentation for Member within the same Region 7-47 BIN fees, collecting through VisaNet 8-11 certification Visa Commercial Card Issuer 3-30 Visa Gold Card Issuer 3-22 Visa Premier Card Issuer 3-22 Visa TravelMoney Card Issuer 3-37 Compliance documentation for Member within the same Region 7-56 consent for Member sponsorship of event 1-24 domain name transferred to 1-23 Emergency Cash Service, Notification of changes 3-43 International Airline Authorization 4-23 International Airline business plan approval 4-13 In-Transit Service Merchant operational plan submission 4-9 Issuer right to appeal penalty decision 3-10 registration Issuer of Centralized Card to multinational companies 3-34 Visa Distribution Program Issuer 3-35 Regional Operating Regulations, compliance with 1-8 registration Non-Member Agent 1-43 third-party agent 3-47 Release of BIN Form B-82 Representment amount 7-30 Arbitration, See Arbitration Compliance, See Compliance conditions 7-29 documenation prohibitied submisison of non-automated methods of 7B-13, 7B-22 documentation by mail 7-30 requirements for 7B-22 using the VisaNet Documentation Automation Service 7-30 process overview 7-17, 7B-13 reason codes and member messages (T&E) B-31 reasons 7-29, 7B-21
15 May 2004
**CONFIDENTIAL**
IX-33
Index
Index
required documentation 7-30 time limit 7-29, 7B-13, 7B-21 to 7B-22 Representment Documentation Envelope Specifications B-11 reproduction Card reproduction, See Card reproduction color reproduction, See color reproduction Visa-Owned Marks documentation governing 10-8 full-color 10-8 graphic 10-7 Request For Collection Assistance B-118 Request for Information, See Retrieval Request Required Message Content for VisaNet Authorization Requests 5-12 Required Message Content for VisaNet Financial Transactions 5-12 restricted access ATM displays 10-21 restricted access ATM, display requirements Visa Flag Symbol 10-22 Retail Merchant maximum monthly referral rate 3-13 minimum monthly approval rate 3-14 Retail Transaction Cardholder identity, validating 5-8 Interchange Authorization limit 4-25 Interchange Authorization Limit 4-24 Retrieval Request Fulfillment documentation 7-11, 7B-9 Retail Transactions Transaction Receipt Fulfillment documents 7B-9 Retrieval Request Acquirer notification of discrepancy or data omission 7-16, 7B-12 Acquirer responsibilities, response to 7B-11 applicable Chargeback reasons for 7B-15 Chargeback exception 7-26 discrepancy or data omission 7-16 fees 7-17, 7B-12, 8-20
Fulfillment documentation account number in Transaction Receipt 7-11, 7B-9 Electronic Commerce Transaction 7-11, 7B-9 Magnetic-Stripe Telephone Transaction 7-10 Mail Order Transaction 7-11, 7B-9 Mail/Phone Order Transaction 7-11, 7B-9 Recurring Transaction 7-11, 7B-9 Retail Transaction 7-11, 7B-9 T&E Transaction 7-12, 7B-10 Unattended Acceptance Terminal 7-10 Visa Horizon Transaction 7-10 minimum required data 7-9, 7B-7, 7B-10 original Transaction Receipt 7-7 rate 3-15 Substitute Transaction Receipt 7-8 through traditional methods 7-9 through VisaNet Copy Request and Fulfillment Service 7-9, 7B-11 Transaction Receipt copy 7-8 Retrieval Request Envelope Specifications B-9 Retrieval Request Fulfillment Form 7-13 returned merchandise and adjustments 5-18 Reversal Authorization, T&E Merchant 4-23 canceled ATM Transaction 4-45 credit 5-18, 6-9 debit 5-18 duplicate data exceptions for Private Agreement 6-9 through VisaNet 6-9 message for canceled ATM Transaction 4-35 Online Financial Transaction processing 6-6 Transaction Receipt 5-17 rewards for recovered Card 2-8, 4-47 Risk Identification Service Acquirer rights and responsibilities, suspicious Merchant activity 2-18 Chargeback, right to exercise 2-17 to 2-18, 3-52 fees 2-18 Fraud Activity 2-17 Issuer rights and responsibilities 2-18 required Acquirer action 2-16 Suspect Activity 2-17 Visa rights and responsibilities 2-18 Risk Management Services Card Recovery Bulletin Service 2-13 Exception File Service 2-15 PIN Verification Service 2-16
Index
IX-34
15 May 2004
**CONFIDENTIAL**
Index
Positive Cardholder Authorization Service 2-16 Risk Identification Service 2-16 rules governing documents for graphic reproduction 10-8 Plus Symbol, using 10-17
S
Sample Card Design 10-24 Secure Electronic Commerce Rate (Interchange Reimbursement Fee) 4-44 security Card Verification Value 2 10-31 Visa Card and Visa Electron Card 10-31 security identification, embossing for 10-27 Security Self-Audit form, See Consolidated PIN Security Standards Self-Audit form Semi-Electronic Capability, Service Code acceptance 4-15 Service Code communicating Card acceptance policies 3-9 communicating PIN requirements 3-9 encoding 10-26 encoding requirements Chip Cards 10-25 Visa Electron 3-27 Visa TravelMoney 3-37 invalid for ATM Cash Disbursement 3-40 Point-of-Transaction Terminal acceptance 4-15 Settlement arrangements, establishing 6-10 Date in Exception Report 4-49 Issuer responsibilities 3-15 Member responsibilities corporate risk reduction procedures 2-13 Private Agreement 6-12 VisaNet Interchange amount 6-11 Bank, Visa-approved 6-10 business days 6-11 currencies 6-10 funds transfer if currency in non-U.S. dollars 6-11 funds transfer if currency in U.S. dollars 6-11 funds transfer procedures 6-11 handling funds transfer 6-10 Late Settlement Fee 6-12, 8-11 offsets regarding Settlement Amounts 6-12 to 6-13 Settlement Assistance Request form B-119 Settlement Date, in Exception Report 4-50
Settlement funds redirected 2-13 signage Acceptance Mark on 10-21 signature on file on Transaction Receipt 5-13 signature panel specifications 10-28 photographic reproduction of Cardholder signature 10-37 Single Merchant-owned mark 1-28 Single Message System Copy Request message reason codes 7-8 processing ATM Acquirer Transaction 4-31 below-Floor Limit Transaction 6-6 Deferred Clearing Transaction 6-5 Online Financial Transaction 6-5 single-color reproduction Acceptance Marks, for outside access ATMs 10-21 for Acquirer-only acceptance 10-22 spacing, around Enhanced Visa Wordmark 10-12 Specialized Vehicle billing information 5-34 cancellations code provided to Cardholder 5-35 time limit 5-35 fees for No-Show 5-34 guaranteeing reservations for 5-34 reservation confirmation 5-35 Reservation Service participation in 5-34 Transaction Compliance filing 7-53 time held 5-34 unavailable 5-36 unclaimed 5-35 spelling of Visa Product Names 10-8 of Visa-Owned Marks 10-8 split Transaction, Compliance filing 7-54, 7B-38 Sponsorship Mark agreement on right to use 1-27 guidelines for use of 1-28 improper use of 1-28 pass-through rights to use 1-27 sponsorship Marks, using in combination with Enhanced Visa Wordmark 10-12 Standard Rate Interchange Reimbursement Fee 4-44 interregional Airline Transaction 4-45 Interregional Interchange Reimbursement Fee 8-13
15 May 2004
**CONFIDENTIAL**
IX-35
Index
Index
Stand-In Emergency Services Processing Form B-95 Stand-In Processing Account replacement after Emergency Card Replacement Service 3-44 spending limits by Card 3-44 Decline Authorization Request for ATM Cash Disbursement 3-40 Issuer responsibilities 3-11 non-Visa Card transaction 1-38, 4-26 Stand-In Emergency Services Processing Form B-95 when it occurs 3-11 Status Check Authorization, Automated Fuel Dispenser Transaction 4-23, 5-12 Substitute Transaction Receipt retention period 4-39, 7-9 Retrieval Request 7-8, 7B-6 Summary of Arbitration Documentation B-35 Summary of Compliance Documentation B-37 Summary of Direct Compliance Documentation B-49 Summary of Interchange Entries Adjustment 6-13 Domestic Interchange under Private Agreements 6-12 Summary of Unauthorized Telephone Service Transactions B-28 Suspect Activity Acquirer failure to take action 2-17 Chargeback for Acquirer inaction about 2-17, 4-47 High-Risk Merchant designation for 2-17 identification in BASE II record 2-17 symbols Card product, embossing standards for 10-27 hierarchy of 10-32 Plus Symbol, See Plus Symbol Visa Electron Symbol, See Visa Electron Symbol Visa Flag, See Visa Flag Symbol Visa Horizon Symbol, See Visa Horizon Symbol
T
Terminal Risk Management Chip Transaction, Issuer responsibilities 3-19, 3-52 processing, Chip-Reading Device 4-17 Third-Party Personalizer Agreement 3-47 certification 2-12, 3-47
Claim involving 1-41 premises inspection 2-11 quality control procedures for 2-12 time limit adjusting Domestic Interchange Transaction discrepancies 6-13 Arbitration 7-46 appeal 7-49, 7B-34 to 7B-35 filing 7-46, 7B-30 pre-Arbitration acceptance 7-45 pre-Arbitration correspondence mailing 7-45 ATM Transaction processing 4-40 Authorization Response 3-11 Card reissuance after Post-Issuance Application Load 3-18 Chargeback ATM Transaction 7B-18 exercising a 7-15 to 7-16 first, calculating 7-26, 7B-13, 7B-19 Group 1, Request for Informaton 7B-15 Group 2, Fraud 7B-16 Group 3, Authorization 7B-16 Group 4, Processing Error 7B-17 Group 5, Cancelled/Returned 7B-17 Group 6, Non-Receipt Goods/Services 7B-18 Load Transaction 7B-18 Magnetic-Stripe Telephone Transaction 7B-19 second 7-32 Visa TravelMoney Card 7B-19 Clearing, qualifying for the Electronic Rate 4-43 Compliance 7B-39 appeal 7-58, 7B-43 filing 7-55 pre-Compliance acceptance 7-52, 7B-36 pre-Compliance correspondence mailing 7-52 Compliance filing 7B-38 credit Transaction Reversal 6-10 debit Transaction Adjustment 6-10 Direct Arbitration filing 7B-34 Direct Arbitration request 7-50 Direct Compliance request 7-61 disputing a Fulfillment 7-16, 7-59 fee collection and funds disbursement 8-23 Fraud reporting 3-52 placing the Plus Symbol on Cards 10-33 reassigning liability for counterfeit losses 2-11 Representment, calculating 7B-21 to 7B-22
Index
IX-36
15 May 2004
**CONFIDENTIAL**
Index
responding to a Copy Request 7-13 right to exercise Chargeback 2-18 Transaction Receipt Deposit 5-19 Transaction Receipt processing 4-40 Timeshare Merchant credit refund requirements, special 5-18 Merchant Category Code assignment 5-12 Timeshare Transaction Compliance filing 7-55 required Authorization 5-12 Timeshare Transactions Compliance filing 7B-39 track 1 encoding 10-26 track 2 encoding 10-26 Trade Dress 1-41 Name infringement of 1-41 misrepresentation 1-45 on Card, Member Identification Area on 1-40 Secret in Copyright notice 1-32 infringement of 1-41 VisaNet, Member right to 6-4 Trade Name Bands Design, using Trade Name within 10-13 Chip Card, requirements for 10-35 competitor, prohibited use of 10-36 embossing for non-member 10-27 Member Identification Area, Visa Card 10-35 non-Member, restricted use of Visa Card 10-35 Visa Electron Card 10-36 optional embossing of 10-27 using on Cards and in marketing materials 10-19 to 10-20 using with Visa Platinum Product Name 10-19 trademarks denoting registered trademark status 10-11 in Marks Area, requirements for 10-11, 10-35 optional embossing of 10-27 Transaction above-Floor Limit 5-9 ATM Cash Disbursement 4-32 Authorization 6-6 below-Floor Limit 5-9, 6-6 Buy-a-Card 5-26 canceled during ATM Cash Disbursement 4-35
Chargeback reasons canceled or returned 7B-17 cancelled/returned 7B-27 non-receipt of goods/services 7B-18, 7B-27 processing error 7-22, 7B-17, 7B-26 validity 7-20 credit Reversal through BASE II 5-18, 6-9 debit Adjustment through Single Message System 5-18, 6-10 Domestic Airline 4-45 Installment Authorization required for 5-12 conditions for offering to Cardholders 5-25 over 30 calendar days 5-25 Load 5-26 Quasi-Cash 5-26 Recurring, See Recurring Transactions suspicious, required Authorization for 5-9 violations, Compliance filing 7-53 Transaction Amount, Unattended Acceptance Terminals 4-20 Transaction Country currency 4-10 Transaction Receipt deposit in 5-19 Transaction Currency ATM Authorization Request submitted in 4-32 Authorization Request 6-7 conversion requirements 4-22 in Authorization Request 4-22 in euro 7-30 in Representments 7-30 In-Transit Service Transaction Clearing 4-10 on Transaction Receipt 5-13 Presentment 4-39 Representment 7-30 Transaction Date above-Floor Limit Transaction Authorization 5-9 Cruise Line 5-19 Delayed Delivery Transaction 5-27 In-Transit Service Transaction 5-20 Transaction Information loss or theft of fines 2-9 investigation 2-9 reporting 2-8 security 2-8 Transaction Receipt account number 7-11, 7B-9 Advance Deposit Service 5-31
15 May 2004
**CONFIDENTIAL**
IX-37
Index
Index
completion amended charge Transactions 5-13 Cardholder signature 5-13 Cash Disbursement 5-34 data 5-13 delayed delivery Transactions 5-13 Mail/Phone Order Transactions 5-13 manually imprinted, data 5-13 Recurring Services Transaction 5-13 copy requesting from Acquirer 7B-5 retention period 7-9 size requirement 7-13 counterfeit 4-39 credits 5-17 data requirements ATM Cash Disbursement 4-34 Dynamic Currency Conversion 5-14 electronic B-112 In-Transit Service Gambling Merchant 4-14 manual B-114 delivery In-Transit Service Transaction requirements 5-20 Priority Check-out Service 5-33 to Cardholder 5-18, 5-31 Deposit 5-18 Advance Deposit Service 5-31 Delayed Delivery Transaction 5-27 location 5-19 payment to Merchant 5-19 restrictions 5-19 time limit 5-19 disclosures, wording 5-15 Fulfillment documentation Account number in 7-11, 7B-9 data requirements for 7B-9 exemptions 7B-11 Unattended Acceptance Terminal that performs Transaction types B & C 7-10 Visa Horizon 7-10 generating a 4-14 in error, adjustment 5-17 in error, reversal 5-17 legend 4-14 Manual Cash Disbursement 4-27 multiple and partial payments 5-16 not processed through VisaNet Copy Request and Fulfillment Service 7-14 original 4-39, 7-9, 7B-5 Priority Check-out Service 5-33
processing delayed or amended charges 5-16 parking ticket 5-16 Recurring Transactions 5-17 rental car damage 5-16 traffic violation 5-16 processing time limit 4-40 retention period 4-39, 7-9, 7B-7 Retrieval Request BASE II Request Code 7B-5 to 7B-6 copy 7-8 data requirements 7-9 data requirements for 7B-7, 7B-10 fees 8-20 original 7-7 samples 51-ColumnOil Companies B-111 51-ColumnT&E B-109 51-Column, Cash DisbursementtT&E B-105 51-Column, Credit Transaction B-110 80-Column B-106 80-Column, Credit Transaction Receipt B-108 80-Column, Visa Hotel Services Merchant B-107 signature line, Recurring Transaction on 5-13 Substitute 4-39, 7-8 T&E Document 4-39 with illegible or invalid Account Number 4-39 with truncated or disguised Account Number 7B-11 Transaction Record, data requirements ATM Transaction 3-39 Custom Payment Service/ATM program 4-35 Travelers Cheque 5-27 Travelers Cheque Global Refund Service 3-45 Travelers Cheque refund handling fee 8-22 T&E Document Copy Request response 7-13 Transaction Receipt retention period 4-39, 7-9 T&E Transaction Activity File Parameter for 2-16 Chargeback reasons 7-23 mandatory Minimum Authorization Limit 3-15 Retrieval Request Fulfillment documentation 7-12, 7B-10 Retrieval Request rate 3-15
Index
IX-38
U
Unable-to-Authenticate Response 3-20
15 May 2004
**CONFIDENTIAL**
Index
Unattended Acceptance Terminals Acquirer responsibilities 4-19 Cardholder-Activated Transaction Type A amount 4-20 functions 4-20 limitations 4-20 Cardholder-Activated Transaction Type B functions 4-20 Transaction amount 4-20 Cardholder-Activated Transaction Type C Card recovery handling fee 4-21 Card retention 4-21 functions 4-20 PIN verification support 4-20 Prepaid Card Transaction processing 4-19 Transaction Receipt Fulfillment documents for 7B-8 Unauthorized SignatureIssuer Certification B-29 unembossed Card printing requirements for 10-28 to 10-29 unembossed Cards participation requirements for 3-21 Unrecognized Service Code, encoded on Card 4-33 Upper Marks Area diagram, Visa Card 10-33 illustration 10-33 placement Dove Design 10-33 to 10-34 Visa Flag Symbol 10-33
V
VALID FROM date, on Chip Cards 10-25 VALID ONLY IN (COUNTRY) legend, printing of 10-30 to 10-31 variances Card production Visa Electron Cards 10-28 Card reproduction Plus Program 10-22 Visa Electron Card 10-22 Visa Horizon Card 10-22 emergency 1-12 International Board-granted 1-12 Internet domain name, variance to owning or using 1-24 Proprietary Card bearing the Plus Symbol, prohibition of competitor Trade Name 10-36 Regional Board-granted PIN Program 3-10 Visa Electron Card, issuing 3-26, 3-29
Visa Gold Card, Premier Product Name 10-34 Vehicle-Specific Fleet Card embossing specifications 10-27 requirements 3-35 restricted use 3-35 using Plus Logotype on 10-18 Verified by Visa Mark Acquirer use of 4-38 Issuer use of 3-20 protecting (Member) 1-21 use of, Electronic Commerce Merchant 5-5 violations allegations of investigating 1-13 who may bring 1-13 investigative costs 1-14 notifying Member of 1-13 Regional Board delegations 1-13 repetitive 1-13 schedule of fines 1-15 Visa International By-Laws 1-13 willful 1-14 Virtual Account Issuer compliance 3-29 Issuer requirements 3-29 Reference Card 3-29, 10-38 required services 3-41 requirements 3-28 VIS specifications, Visa Smart Payment compliance with 3-16 Visa fee collection and funds disbursement 8-23 liabilities and indemnification for Member use of Emergency Services Location 1-39 for Member use of Product Replacement Center 1-39 product heirarchy 3-7
15 May 2004
**CONFIDENTIAL**
IX-39
Index
Index
rights and responsibilities artwork delivery to Approved Manufacturer 10-24 audits, Issuer procedures for shipping and storing cards 2-12 BIN administration 1-30 certification, Card Manufacturer 2-12 certification, Third-Party Personalizer 2-12 Chargeback handling fee 2-19 compliance with Visa electronic commerce requirements 4-52 corporate risk reduction procedures 2-12 discharging payment obligations for settlement 6-12 Global Merchant Chargeback Monitoring Program handling fees 2-20 inspecting Member premises 2-11 invalid Arbitration request 7-48 invalid Compliance request 7-57 Risk Identification Service 2-18 supplying list of Approved Manufacturer and their products 2-12 Visa Anti-Money Laundering Program 2-21 Visa ATM acceptance of Proprietary Card with the Plus Symbol 3-36 Account Number acceptance 4-30 Card acceptance 4-29, 4-31 Transaction processing time limits 4-41 Visa Flag Symbol displayed 4-34 Visa Business Card 3-34 Collision/Loss Damage Insurance 3-46 core feature descriptions 3-32 core features 3-31 Issuer 3-29 Authorization limits 3-14 BIN management 3-30 certification 3-30 premium product value 3-7 Product Name, restrictions in using 10-19 required services Cardholder Inquiry Service 3-41 core 3-33 Emergency Card Replacement Service 3-41 Emergency Cash Service 3-41 Lost or Stolen Card Reporting Service 3-41 spelling and capitalization of 10-9 spending limit 3-33 using Visa Distribution Product Name in printed text 10-19 See also Visa Distribution Program
Visa Business Electron Card core feature descriptions 3-32 core features 3-31 Visa Card Account Number specifications 3-8, 10-23 Authorization Request routing 4-33 Authorization-preferred Cards participation requirements for 3-21 Card production embossing specification 10-26 printing Card Verification Value 2 10-31 signature panel 10-28 unembossed Cards, requirements for 10-28 to 10-30 Collision/Loss Damage Insurance 3-46 design specifications 3-7 Emergency Replacement Card, requirements for 10-38 extraneous markings or materials 10-24 first production-run sample 10-24 for pickup outside of the U.S.A. Region 2-13 Issuer identification on 2-11 Issuer staff to ensure security of 3-52 lost or stolen 2-6 Manual Cash Disbursement requirements 4-26 Marks Area Dove Design hologram on 10-34 Lower Marks Area illustration 10-32 Upper Marks Area illustration 10-33 Visa Flag Symbol on 10-32 Member Identification Area Product Name in 10-33 Merchant acceptance 4-8 Misencoded 2-11 Online Financial Transaction Authorization Request 6-5 placement Cardholder photograph 10-37 prohibited use of adhesive material on 10-24 competitor Marks 10-36 competitor Trade Names 10-36 recovered, rewards 2-8, 4-47 recovery handling fees 8-20 reproduction 10-22 requirements Cardholder signature 10-37 Member Identification Area 10-33, 10-35 signature panel 10-37 restricted access at ATM 10-21 returned by post office 3-51 sale or transfer of accounts 1-30
Index
IX-40
15 May 2004
**CONFIDENTIAL**
Index
spelling and capitalization of 10-9 unembossed Cards participation requirements for 3-21 who may recover 2-7, 4-47 Visa Cash Card, design specifications 3-7 Visa Cash Program Marks 1-21 other ways to use 1-28 protecting 1-21 use of 1-21 See also Volume VVisa Cash Program Operating Regulations Private Agreement 1-8 rules to operate common 1-7 local 1-8 Visa Cash Symbol 1-28 Visa Classic Card ATM Cash Disbursement 3-10 Interregional Interchange Reimbursement Fee 8-13 optional services Collision/Loss Damage Insurance 3-46 Emergency Card Replacement Service 3-41 Emergency Cash Service 3-41 required services Cardholder Inquiry Service 3-41 Issuer 3-22 Lost or Stolen Card Reporting Service 3-41 spelling and capitalization of 10-9 Stand-In Processing spending limit 3-44 Visa Commercial Card 3-29 core features 3-31 Fleet Service-enhanced BIN requirements 3-35 Issuer liability 3-35 reports 3-35 Transaction processing 4-41 Vehicle-Specific Fleet Card 3-35 Interregional Interchange Reimbursement Fee 8-13 Issuer liabilities and indemnifications 1-40 Visa Interchange Directory Update Form 6-3 Product Names 10-19 Stand-In Processing spending limit 3-44 See also Visa Business Card Visa Corporate Card Visa Purchasing Card
Visa Corporate Card Centralized Card Issuance to multinational companies 3-33 BIN requirements 3-34 certification 3-34 conditions 3-33 participation requirements 3-34 variance 3-33 Collision/Loss Damage Insurance 3-46 core feature descriptions 3-32 core features 3-31 Issuer 3-29 Authorization limits 3-14 BIN management 3-30 certification 3-30 premium product value 3-7 Product Name, restrictions in using 10-19 required services Cardholder Inquiry Service 3-41 core feature descriptions 3-33 Emergency Card Replacement Service 3-41 Emergency Cash Service 3-41 Lost or Stolen Card Reporting Service 3-41 spelling and capitalization of 10-9 spending limit 3-33 Visa Corporate Identity reproduction exceptions, Logotype 10-12 Visa applications representing 10-11 Visa Distribution Program BIN requirements 3-35 Card design considerations 10-38 fees 3-35 Issuer participation in 3-34 Visa Electron Card Account Number specifications 3-8, 10-23 Authorization Request routing 4-33 Card production embossing exceptions 10-28 embossing specification 10-26 printing Card Verification Value 2 10-31 printing requirements for 10-30 signature panel 10-28 variances 10-28 Cash-Back services 5-34 Chip with Offline Authorization 3-12 core features 3-31 design compliance requirements for 10-37 design specifications 3-7 expiration date specifications 3-8 Interregional Interchange Reimbursement Fee 8-13 Issuer staff to ensure security of 3-52
15 May 2004
**CONFIDENTIAL**
IX-41
Index
Index
Issuer, submitting a Visa Interchange Directory Update Form 6-3 issuing a 3-27 lost or stolen 2-6 Manual Cash Disbursement requirements 4-26 Marks Area Dove Design hologram on 10-34 Ultraviolet Dove Design 10-34 Misencoded 2-11 non-Member Marks on 10-36 Online Financial Transaction Authorization Request 6-5 optional services Collision/Loss Damage Insurance 3-46 Emergency Card Replacement Service 3-41 Emergency Cash Service 3-41 Lost or Stolen Card Reporting Service 3-41 personalized 3-27 placement of Cardholder photograph 10-37 prohibited use of adhesive material on 10-24 competitor Marks 10-36 competitor Trade Names 10-36 recovered, rewards 2-8, 4-47 recovery handling fees 8-20 reproduction 10-22 required Authorization for 5-9 required services, Cardholder Inquiry Service 3-41 restricted access at ATM 10-21 returned by post office 3-51 sale or transfer of accounts 1-30 using a 3-27 Visa Electron Symbol on 3-26, 10-15 Visa Flag Symbol on 3-27 who may recover 2-7, 4-47 Visa Electron Payment Application access to multiple accounts 3-18 Cardholder Verification Method List 3-16 Chip Card Issuer requirements 3-8 Chip Card mark requirements 10-35 Magnetic Stripe requirements 3-8 on Chip Card, Account Number when 3-8 Post-Issuance Application Load 3-18 Public Keys use 3-16 Visa Electron Program features 3-26
Marks 10-15 Comet Design 1-25 Impulse Design 1-25 Olympic Marks with 1-26 other ways to use 1-28 protecting 1-21 spelling and capitalization of 10-9 Visa Electron Wordmark 1-25, 10-16 See also Visa Electron Symbol payment service requirements 3-10 Private Agreement 1-8 rules to operate common 1-7 local 1-8 Service Code, Card acceptance policies 3-9 unembossed Card participation requirements 3-22 Visa Electron Symbol Acceptance Mark on Card 1-28, 10-15 colors 10-16 design 10-15 display requirements, outside access ATMs 10-21 displayed at ATMs 4-18, 10-15, 10-21 displayed at Merchant Outlets and Member locations 10-20 displayed at Unattended Acceptance Terminals 4-18 displayed at Visa Global ATM Program ATM 4-30 license to use 1-25 Merchant display 4-8, 5-5 placement on Cards 10-15 reproduction full-color 10-15 using full-color versus single-color or black-white-and-grey 10-16 Visa Electron Transaction Chargeback rights 3-26, 5-10 Electronic Commerce Interregional Interchange Reimbursement Fee 8-14 required Authorization in a Face-to-Face Environment 5-10 Transaction Currency conversion requirements 4-22 Transaction Receipt Deposit time limit 5-19 Visa Electron Wordmark 1-25, 10-16 Visa Flag Symbol Acceptance Mark on Card 1-28 appearance 10-13, 10-15 colors 10-13 to 10-14 combined with Plus Symbol 10-23
Index
IX-42
15 May 2004
**CONFIDENTIAL**
Index
design 10-14 displayed at ATMs 4-18, 4-34, 10-21 displayed at Merchant Outlets and Member locations 10-20 displayed at Merchant Website 10-21 displayed at restricted access ATMs 10-22 displayed at Unattended Acceptance Terminals 4-18 license to use 1-24 Merchant display 4-8 on Merchant Website 5-6 on the front of card placing in Lower Marks Area 10-32 placing in Upper Marks Area 10-33 on Visa Electron Card 3-27 reproduction, using full-color or black-white-and-grey 10-14 Visa Global ATM Program Acquirer participation requirements 4-28 ATM participation ATM Acceptance Mark display 4-30, 10-21 eligibility requirements 4-29 hours of operation 4-29 message display 4-30 unallowable Acceptance Mark 10-22 Visa Electron Symbol display 4-30 ATMs with restricted access 10-21 Cash Disbursement limits 3-39 Issuer participation requirements 3-38 Issuer, non-participation requirements 3-40 participation Balance Inquiry Service 3-39 Custom Payment Service/ATM Program 3-39 Visa Gold Card appropriate use of Product Name 10-34 Cash Disbursement 5-7 Collision/Loss Damage Insurance 3-46 Interregional Interchange Reimbursement Fee 8-13 Issuer Authorization limits 3-14 BIN management 3-23 certification 3-22 core feature offerings 3-22 liabilities and indemnification 1-40 premium product value 3-7 required services 3-23 Retrieval Request rate limit 3-15 Visa Interchange Directory Update Form, submitting a 6-3
required services Cardholder Inquiry Service 3-41 Emergency Card Replacement Service 3-41 Emergency Cash Service 3-41 legal referral and assistance 3-23 Lost or Stolen Card Reporting Service 3-41 medical referral and assistance 3-23 spelling and capitalization of 10-9 Stand-In Processing spending limit 3-44 variance, "Premier" Product Name 10-34 Visa Horizon Card Account Number specifications 10-23 Card acceptance 5-28 design compliance requirements for 10-37 Issuer liabilities and indemnification 1-40 issuing a 3-28 lost or stolen 2-6 Marks Area Dove Design hologram on 10-34 Ultraviolet Dove Design on 10-34 reproduction 10-22 Visa Horizon Symbol on 10-17 Visa Horizon Program Marks Comet Design 1-26 Olympic Marks with 1-26 other ways to use 1-28 protecting 1-21 Visa Horizon Symbol 1-26, 10-16 Visa Horizon Wordmark 1-26 Private Agreement 1-8 rules to operate common 1-7 local 1-8 Visa Horizon symbol license to use 1-26 Visa Horizon Symbol Acceptance Mark on Card 10-16 appearance 10-16 colors 10-17 design 10-16 displayed at Merchant Outlets and Member locations 10-20 placement on Cards 10-17 Visa Horizon Transaction processing 5-28 processing time limit 4-41 Substitute Transaction Receipt 7-14 Transaction Certificate, providing 7B-7, 7B-11 Visa Hotel and Cruise Line Services 4-9 Visa Infinite Card Emergency Payment Authorization Service 3-41
15 May 2004
**CONFIDENTIAL**
IX-43
Index
Index
grammar and spelling 10-9 Interchange Reimbursement Fee 8-13 Issuer Authorization 3-25 Authorization limits 3-14 BIN management 3-24 decline and referral reasons 3-25 delinquent account 3-25 Merchant partner marketing material distribution 3-26 Marks Area banner design 10-34 Dove Design 10-34 2-part hologram 10-34 optional services 3-41 Product Name 10-18 required services 3-23 spelling and capitalization of 10-9 spending limit offerings 3-24 Stand-In Processing spending limit 3-44 Visa Region payment device options 3-24 Web services 3-23 2part hologram design components 10-34 Visa-approved manufacturers, obtaining from 10-34 Visa Integrated Billing Statement 2-19 Visa Interchange Directory Update Form B-86 submitting to Visa 6-3 updates 6-3 Visa International Board, rights to levy fines 1-12 Visa International Operating Regulations enforcing 1-12 manual set 1-7 variance to 1-12 Visa International Service Center responsibilities, Visa TravelMoney Cardholder 3-38 when to notify for Lost or Stolen Cards 2-6 Visa Internet Domain Name ownership of 1-23 use of 1-22 to 1-23 Visa Logotype 1-24 component requirements for forming Enhanced Visa Wordmark 10-11 use of 10-11 to 10-12 using to form Enhanced Visa Wordmark 10-11 Visa Payment Application access to multiple accounts 3-18 Chip Card Issuer requirements 3-8 Chip Card mark requirements 10-35
on Chip Card, Account Number when 3-8 Post-Issuance Application Load 3-18 Public Keys use 3-16 Visa Payment Gateway Service Stand-In Processing for non-Visa transactions 1-38 Visa Platinum Product Name spelling and capitalization of 10-9 using on Cards and in marketing materials 10-19 to 10-20 using on Cards and printed materials 10-19 using with the word card 10-19 Visa Platinum, Issuer liabilities and indemnification 1-40 Visa Premier Card Cash Disbursement 5-7 Collision/Loss Damage Insurance 3-46 Interregional Interchange Reimbursement Fee 8-13 Issuer Authorization limits 3-14 BIN management 3-23 certification 3-22 core feature offerings 3-22 liabilities and indemnification 1-40 premium product value 3-7 required services 3-23 Retrieval Request rate limit 3-15 Visa Interchange Directory Update Form 6-3 prohibited use of Product Name on Classic Card 10-34 required services Cardholder Inquiry Service 3-41 Emergency Card Replacement Service 3-41 Emergency Cash Service 3-41 legal referral and assistance 3-23 Lost or Stolen Card Reporting Service 3-41 medical referral and assistance 3-23 spelling and capitalization of 10-9 Stand-In Processing spending limit 3-44 variance, using with a Visa Gold Card 10-34 Visa Priority Check-Out Agreement B-30 Visa Program conversion, BIN requirements 3-30 license to use Visa Program Marks 1-25 maximum monthly referral rates 3-13 minimum monthly approval rates 3-14 payment service requirements 3-10 Private Agreement 1-8
Index
IX-44
15 May 2004
**CONFIDENTIAL**
Index
rules to operate common 1-7 local 1-8 Visa Program Marks 1-24 Bands Design 1-24 capitalization of 10-9 Comet Design 10-11 Dove Design, See Dove Design Enhanced Visa Wordmark 10-12 license to use with Visa Program 1-25 Olympic Marks with 1-25 other ways to use 1-28 protecting 1-21 reproduction full-color 10-8 graphic 10-7 restrictions, Member Identification Area 10-33 trademark symbol in Marks Area, requirements for 10-11, 10-35 using with marks of American Express Company 1-28 Bank of America 1-27 Europay International 1-28 MasterCard International 1-28 Morgan Stanley Dean Witter & Co. 1-28 Visa Wordmark, See Visa Wordmark See also Classic Wordmark Dove Design Visa Flag Symbol Visa Wordmark Visa Purchasing Card 3-34 Centralized Card Issuance to multinational companies certification 3-34 conditions 3-33 participation requirements 3-34 variance 3-33 Centralized Card Issuance to Multinational Companies BIN requirements 3-34 Chip with Offline Authorization 3-12 core feature descriptions 3-32 core features 3-31 Issuer 3-29 BIN management 3-30 certification 3-30 Merchant-enhanced program, BIN requirements 3-30 optional services Collision/Loss Damage Insurance 3-46 Emergency Cash Service 3-41
Product Name, restrictions in using 10-19 required services Cardholder Inquiry Service 3-41 core feature descriptions 3-33 Emergency Card Replacement Service 3-41 Lost or Stolen Card Reporting Service 3-41 spelling and capitalization of 10-9 spending limit 3-33 Transaction processing 4-41 using Visa Distribution Product Name in printed text 10-19 Zero Floor Limit 3-14 See also Visa Distribution Program Visa Secure Electronic Commerce Acquirer participation requirements 4-38 Issuer responsibilities 3-19 limiitation on use of Digital Certificate 3-19 Member liabilities and indemnification 1-40 Transaction, Interregional Interchange Rate 4-45 Visa Settlement Bank funds transfer to Member Settlement Bank 6-11 Visa Smart Payment Application, Post-Issuance Update 3-18 Authorization, 3-11 Cardholder account selection, Chip Card 3-18 Chip Card Authorization requirements 3-11 Chip Card technology requirements 3-16 EMV-compliance 3-16 Issuer liability 3-19 Offline Authorization 3-11 VIS-compliance 3-16 Visa TravelMoney Card 3-36 ATM fees for use of 3-38 BIN requirements 3-37 Card specifications 3-38 Chargeback reasons 7B-19 currency 3-37 design specifications 3-7 Issuer certification, submitting to Regional Office 3-37 optional services Emergency Cash Service 3-41 forgotten PIN assistance 3-46 Point-of-Transaction fees for use of 3-38 Product Name 3-37 required services Cardholder Inquiry Service 3-41 customer assistance services 3-46 Emergency Card Replacement Service 3-41 Lost or Stolen Card Reporting Service 3-41 Transaction processing 3-37
15 May 2004
**CONFIDENTIAL**
IX-45
Index
Index
Visa International Service Center 3-38 Visa TravelMoney Program ATM Cash Disbursement fees (through 4 Oct 2003) 8-19 Issuer participation 3-37 Marks capitalization of 10-9 protecting 1-21 spelling of 10-10 Member liabilities and indemnification 1-39 other ways to use 1-28 Prepaid Card 3-36 Private Agreement 1-8 rules to operate common 1-7 local 1-8 Visa Vue Advantage 1-46 confidentiality 1-46 participation requirements 1-46 Visa Website, link to 1-23 Visa Wordmark displayed at Merchant Website 10-21 for Visa-owned payment products 5-6 in corporate name 1-25 in English 10-14 in magazine titles 10-10 license to use 1-24 name following the 10-10 placement on Member Identification Area 10-33 used as identifier for Visa Commercial Card 10-33 using with Olympic Marks 10-33 using with "Platinum" Product Name 10-33 VisaNet American Express systems link 6-4 errors, claims arising out of 1-38 Interchange (Clearing) exceptions under Private Agreements 6-8 handling duplicate data 6-8 reversing duplicate data 6-9 through VisaNet Access Point 6-7 using duplicate tapes 6-7 using the File Correction Service 6-10 variances 6-7 Visa-owned tapes 6-8
Interchange (Settlement) amount 6-11 Bank, Visa-approved 6-10 business days 6-11 currencies 6-10 funds transfer if currency in non-U.S. dollars 6-11 funds transfer if currency in U.S. dollars 6-11 funds transfer procedures 6-11 handling funds transfer 6-10 Late Settlement Fee 6-12, 8-11 offsets regarding Settlement Amounts 6-12 to 6-13 Letter of Agreement form non-Member Processor 1-42 Processor 1-34 licensed software 1-31 Copyright notice 1-32 disclaimer of liability 1-35 enhancements 1-33 exclusion of warranties 1-34 fee 1-31 grant to use 1-31 indemnity for claims 1-35 inspection on delivery 1-31 installed outside of Visa Region 1-31 loss 1-34 modifications 1-34 non-transferability 1-34 object and source code 1-31 ownership and confidentiality 1-32 restrictions 1-31 return 1-33 taxes 1-35 termination for material breach by Member 1-33 use limitations 1-32 voluntary termination of use by Member 1-33 Licensed Software and Designated Computers form 1-31, B-99 manuals 1-10 Member fee collection and funds disbursement required data and documentation 8-24 to 8-25 optional services Visa Vue Advantage 1-46 VisaVue Solution Series 1-46 Processor Registration and Designation form 1-42
Index
IX-46
15 May 2004
**CONFIDENTIAL**
Index
required message content for VisaNet Authorization Requests B-59 systems and services BASE II Edit Package 6-4 Chargeback Reduction Service 7-18 confidentiality 6-4 proprietary interest 6-4 restricting use of 6-4 right to use 6-4 support for installing 6-5 VisaNet software, licensee 1-34 VisaNet Access Point agreement for use of 1-45 Interchange transmission 6-7 modification 6-4 software fee 8-22 support for installing 6-5 unavailability of 6-7 VisaNet Authorization Message Format 4-32 VisaNet Copy Request and Fulfillment Service Fulfillment dispute 7-59 Mediation fees 8-20 Member liabilities and indemnification 1-38 Nonfulfillment Message codes 7-15 Retrieval Request method 7-9, 7B-11 Retrieval Request response time 7B-11 VisaNet Documentation Automation Service Chargeback documentation 7-18, 7-27, 7B-20 Issuer responsibilities 7-27, 7-33 Representment documentation (Acquirer) 7-30 requirements Representment documentation 7-30 second Chargeback 7-33 VisaNet Integrated Payment System, See V.I.P . System VisaNet Letter of Agreement Form B-73 B-98 non-Member Processor 6-4 VisaNet Processor Registration and Designation Form B-100 Visa-Owned Marks 1-21, 1-24 to 1-26 adding emphasis to 10-9 artwork, availability from Visa 10-8, 10-24 capitalization of 10-9 Comet Design 10-11 Copyrights 1-35 display of by Merchant 5-5 Card acceptance with Manual Cash Disbursement 4-27 with promotional material 5-6
displayed in Internet Domain Name 1-22 marketing materials 1-45 Member event sponsorship materials 1-24 displaying at ATMs 10-22 at Merchant Outlets and Member Locations 10-20 Dove Design, See Dove Design Enhanced Visa Wordmark clear space requirements 10-12 grammar rules for 10-10 Merchant Outlets and Member Locations, use at 10-20 Merchant use, Acquirer responsibility for 5-5 misuse of 10-10 non-Card use 10-20 on Website 1-22 partnership Marks with 1-27 programs identified 1-21 protecting 1-21 reproduction denoting registered trademark status 10-11 full-color 10-8 graphic 10-7 Sponsorship Marks with 1-27 usage, in text 10-9 using 1-22, 10-8 Visa Flag Symbol, See Visa Flag Symbol Visa Wordmark, See Visa Wordmark See also Plus Program Marks Visa Cash Program Marks Visa Electron Program Marks Visa Program Marks Visa TravelMoney Program VisaVue Solution Series 1-46 VIS-Compliant Chip-Reading Device Magnetic-Stripe Data on 4-17 VIS-Compliant Chip-Reading Device ensuring functionality 4-16 PIN requirements 4-18 terminal functions 4-17 V.I.P. System Acquirer computer interface with 4-22 certification 3-38 direct computer interface for PIN Verification 3-9 Emergency Authorization procedures 4-25 to 4-26
15 May 2004
**CONFIDENTIAL**
IX-47
Index
Index
fees file update and maintenance 8-8 International Exception File Service 8-9 Online Services 8-5 to 8-7 recovered Card handling 8-9 Report Service 8-9 requests for tape, report, and CD-ROM 8-9 support services 8-10 telex and telephone charges 8-9 incomplete information 1-38 loss of information 1-38 Member Authorization processing 6-6 software, agreement for use of 1-45 support for installing 6-5
80-Column Credit Transaction Receipt B-108 Transaction Receipt B-106 Transaction ReceiptVisa Hotel Services Merchant B-107
W
Website audit resulting from Activity Monitoring 4-49 child pornography restriction 5-6 content requirements all Merchants 5-6 Online Gambling Merchants 5-22 displaying Acceptance Mark at 5-6, 10-21 Electronic Commerce Merchant 4-11, 4-37 link requirement 1-22 to 1-23 Online Gambling Merchant 4-11 use of " Visa" on 1-22 wire transfer money order Merchant 5-27
Z
Zero Floor Limit established for Merchant Outlet with high Fraud Activity 2-17 Suspect Activity 2-17 Transactions with 4-20, 4-27
Numerics/Symbols
3-D Secure 3-20 Acquirer participation in 4-38 Acquirer support for 4-38 Issuer participation 3-20 processing 3-20 See also Verified by Visa Mark 51-Column Cash Disbursement Transaction ReceiptT&E B-105 Credit Transaction Receipt B-110 Transaction ReceiptOil Companies B-111 Transaction ReceiptT&E B-109
Index
IX-48
15 May 2004
**CONFIDENTIAL**
Use of Consumer Dispute Complaint Form

The Consumer Dispute Complaint Form is to be used by Members to report to Visa any Merchant or Cardholder complaints (domestic or international) concerning consumer protection issues that are of concern to the Member and are not addressed by existing Chargeback or Compliance rights. Visa maintains a centralized database of these complaints that includes specific information concerning the parties involved and the nature of the complaints. It is used to determine the nature and extent of problems, and also to aid Visa in the evaluation of rule enhancements and the identification of abusive practices, specific problem Merchants or Cardholders, and other patterns of concern. The use of this form is optional. It may be submitted at any time the Member deems appropriate. Visa will investigate complaints when appropriate and reserves the right to intervene at its discretion; however, submission of the form is not intended to be a replacement for Member customer service. Under no circumstances is this form to be provided to a Cardholder, a Merchant, or any other third party. Each form must be completed and submitted by the Member receiving the complaint. This form must not be used in situations where Chargeback, Arbitration, Compliance, or Resolution Rights are available to the Member While most complaints are self-explanatory, the following clarifies certain categories. 01 Merchandise/Service Not as Described/Expected or Not Received The merchandise or service the Cardholder purchased or contracted for was not as described, not as expected, or not received (for complaints that do not meet existing Chargeback conditions for Chargeback Reason Codes 30, 53, or 90) 02 Defective Merchandise Merchandise purchased was defective (for complaints that do not meet existing Chargeback conditions for Chargeback Reason Code 56) 03 No Credit for Returned Merchandise Merchandise was returned by post to the Merchant or returned in person to the Merchant location, and no credit was provided (for complaints that do not meet existing Chargeback conditions for Chargeback Reason Code 85) 04 Questionable Merchant Procedure The Cardholder objects to a questionable Merchant procedure as a condition of sale. Examples include requiring the Cardholder to sign a blank, imprinted Transaction Receipt or depositing a Transaction Receipt that was to be held only as security until the return of rental equipment. 06 Retail Transaction Processed as Cash Disbursement A retail Transaction was processed as a Cash Disbursement, thus subjecting the Cardholder to additional fees and restricting Chargeback rights. Cardholder has evidence of the retail Transaction (for complaints that are not covered by Chargeback Reason Code 80). 07 Airline, Car Rental, or Hotel Dispute This category is to be used for any Airline, car rental, or Hotel dispute that is not covered in existing Chargeback or Compliance rights. 08 VAT Refund/Other Customs Dispute The Cardholder traveled internationally and did not receive the VAT/TVA refund he believes is due. (VAT is a Value-Added Tax which may be refunded to foreign customers under certain conditions.) Any other customs-related dispute must be clearly explained. 10 Canceled Transaction The Transaction was canceled in progress. The Cardholder neither took possession of the merchandise, nor received any services. 14 Alleged Fraudulent MO/TO Solicitation Scheme The Cardholder was the victim of a fraudulent telephone or direct mail contest or lottery scheme. For example, the Cardholder may have been coerced into providing his Account Number as identification to claim a prize and later was charged for merchandise which was not ordered (and may or may not have been received), or the Cardholder was guaranteed to win a certain amount by purchasing lottery tickets either by telephone or mail. 99 Other The Cardholder complaint is not addressed in any individual category, but the Member feels Visa should be informed. A detailed description of the complaint must be provided by the submitting Member. This category may be used for any Merchant complaints. The completed form and its attachment should be mailed to the complaint coordinator at the Members Regional Office. Refer to the Visa Interchange Directory for the mailing address.
Consumer Dispute Complaint Form

INSTRUCTIONS: Members should complete this form for consumer protection-related disputes that do not meet the criteria of any existing Chargeback or Compliance right. Visa International will maintain a record of all complaints received. For the complaint to be included in the database, supporting documentation is required. This form and any applicable documentation must be completed in English (or an English translation must be provided). This form must be completed by a Member and must not be given to a Cardholder, a Merchant, or any third party. Members must submit this form to their Regional Office. Visa International reserves the right to intervene at its discretion. ALL INFORMATION MUST BE LEGIBLY PRINTED OR TYPED Member Record Number: ______________________________
(if applicable)
Region Record Number: _________________________________

(for Regional use only)
Issuer Name:__________________________________________________________ BIN: _____________ Country: ___________

(6 digits)
Acquirer Name: ________________________________________________________ BIN: _____________ Country: ___________

(For ATM Cash Disbursements, provide disbursing Member information.) (6 digits)
Cardholder Name: ______________________________________ Cardholder City: ________________________________________

(if available)
Account Number: _____________________________________ Cardholder Country: ___________________________________

(if available)
Acquirer Reference Number: ___________________________________________

(23 digits)
Dispute Amount US $ ____________________ Correct MCC: _____________

(if applicable)
Merchant Name: ____________________________________________
MCC Used: __________

(4 digits)
Merchant Address: ________________________________________________

(if available)
Merchant City: _____________________________
State/Province: _____________________________________
(if available)
Postal Code: ____________________ Country: ______________

(if available)
Check the description of the complaint most applicable, provide a brief explanation, and attach all documentation. 01 02 03 04 05 06 07 08 Merchandise/Service Not as Described/Expected or Not Received Defective Merchandise No Credit for Returned Merchandise Questionable Merchant Procedure Merchant Refund/Return Policy Retail Transaction Processed as Cash Disbursement Airline, Car Rental, or Hotel Dispute VAT Refund/Other Customs Dispute 09 10 11 12 13 14 15 99 Altered Draft/Overcharge Canceled Transaction Multiple Imprinting of Drafts Quality of Merchandise or Service (T&E Only) Quality of Merchandise or Service (All Other Merchants) Alleged Fraudulent MO/TO Solicitation Scheme Alleged Merchant Extortion/Intimidation Other (provide detailed explanation)
Explanation ___________________________________________________________________________________________________________ ___________________________________________________________________________________________________________ Transaction Date: _______________________________________ Was a Chargeback processed for this Transaction? Was the Chargeback represented? Was the Cardholder credited? N N N Y Y Date of Cardholder Complaint: _________________________ Which Chargeback? ______________ Date: ____________ Write-off? Date: _____________________________________________ Due to Chargeback?
Y Date: ___________ Amount: __________
Reason Chargeback or Compliance rights do not apply: _______________________________________________________________ ___________________________________________________________________________________________________________ Complaint Submitted By: Name: ________________________________________________ Title: _________________________________________________ Telephone Number: _____________________________________ Fax Number: __________________________________________ Date Submitted: ________________________________________
Member Name: ______________________________________ Mailing Address: _____________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________
Please submit this form with all available documentation to the Members Visa Regional Office
Operating Regulations Order Form

THIS FORM IS FOR VISA INTERNAL STAFF ONLY. MEMBERS SHOULD USE THE FORM LOCATED IN THE BACK OF THEIR REGIONAL OPERATING REGULATIONS.
To order Operating Regulations, you must be a Principal or Group Member. If you are not a Principal or Group Member, please request additional manuals through your Principal or Group Member. All manuals and applicable fees will be directed to the Principal or Group Member for forwarding. Requests for one-time fulfillment orders will be processed and mailed immediately. Changes to annual subscription orders will take effect on the next distribution cycle of the Visa International Operating Regulations. If you wish to receive a copy now and to continue receiving copies when new editions are printed, you must make a request in both the one-time order and annual subscription areas.
Annual Subscription Orders

Paper Version Pub ID 10205 Basic Kit (Volumes I and II, Visa International By-Laws and Regional Board Delegations, and Visa International Card and Marks Specifications) Volume IGeneral Rules Volume IIDispute Resolution Rules Volume IVInterlink Program Operating Regulations Volume VVisa Cash Program Operating Regulations Visa International By-Laws and Regional Board Delegations Visa International Card and Marks Specifications Visa Regional Operating RegulationsAsia-Pacific Visa Regional Operating RegulationsLatin America & Caribbean Visa Regional Operating RegulationsCEMEA Visa Regional Operating RegulationsEU Visa Regional Operating RegulationsCanada Visa U.S.A., Inc. Operating Regulations CD-ROM Version4 Pub ID 10013 10014 10015 10016 10017 10018 Cut along dotted line
1. 2. 3. 4.
Indicate Quantity Desired Price1 Set2 Inc3 Dec3
_______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Indicate Quantity Desired Price1 Set2 Inc3 Dec3
10001 10002 10026 10028 10012 10031 10004 10005 10006 10010 10007 10008
Operating Regulations1 User License Operating Regulations5 User Licenses Operating Regulations10 User Licenses Operating Regulations25 User Licenses Operating Regulations50 User Licenses Operating Regulations100 User Licenses
_______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______
For Member pricing information, please refer to the Operating Regulations Order Form in the back of your Regional Operating Regulations. Use the Set column to set the total subscription count to quantity indicated. (Example: If you dont know your existing subscription count and you know you only want to receive 3 copies, enter 3 in the set column.) Use Inc and Dec columns to increase or decrease existing subscription by quantity indicated. (Example: If you dont know your existing subscription count and you need a set for an additional employee, enter 1 in the increment column.) The CD-ROM version contains Volumes I, II, and V, Visa International By-Laws and Regional Board Delegations, Visa International Card and Marks Specifications, and all Regional Operating Regulations (excluding Visa U.S.A., Inc. Operating Regulations). The CD-ROM version may be used on IBM-compatible computers.
One-Time Order
Please indicate quantity of each volume desired. Paper Version Pub ID 10205 Basic Kit (Volumes I and II, Visa International By-Laws and Regional Board Delegations, and Visa International Card and Marks Specifications) Volume IGeneral Rules Volume IIDispute Resolution Rules Volume IVInterlink Program Operating Regulations Volume VVisa Cash Program Operating Regulations Visa International By-Laws and Regional Board Delegations Visa International Card and Marks Specifications Visa Regional Operating RegulationsAsia-Pacific Visa Regional Operating RegulationsLatin America & Caribbean Visa Regional Operating RegulationsCEMEA Visa Regional Operating RegulationsEU Visa Regional Operating RegulationsCanada Visa U.S.A., Inc. Operating Regulations CD-ROM Version2 Pub ID 10013 10014 10015 10016 10017 10018 Operating Regulations1 User License Operating Regulations5 User Licenses Operating Regulations10 User Licenses Operating Regulations25 User Licenses Operating Regulations50 User Licenses Operating Regulations100 User Licenses _______ Price1 Quantity _______ _______ _______ _______ Price1 Quantity _______
10001 10002 10026 10028 10012 10031 10004 10005 10006 10010 10007 10008
_______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______
Subscriber Information
Update Current Subscriber Add New Subscriber
Please type or print clearly. All information must be completed. Principal Member Business ID#: __________________________________ Billable BIN: ____________________ Member Name: Contact Name: Legal Address: Address Line 2: Address Line 3: _______________________________________________ Telephone: ____________________
_______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ Cut along dotted line
City: ______________________________________ Postal Code: ______________ Country: ________________ Visa International, Operating Regulations Subscriptions Attn: Docline, M2-12J, P.O. Box 8999, San Francisco, CA 94128-8999, fax (650) 432-8540
1. 2. For Member pricing information please refer to the Operating Regulations Order Form in the back of your Regional Operating Regulations. The CD-ROM version contains Volumes I, II, and V, Visa International By-Laws and Regional Board Delegations, Visa International Card and Marks Specifications, and all Regional Operating Regulations. It may be used on IBM-compatible computers.
Visa International Operating Regulations Comment Form

It is the intent of the Visa International Operating Regulations development staff to make our publications easy to use and understand. Please use this form to forward any suggestions you may have for improving this document. All input is welcome.
Member Information
Member Name: Contact Name: Legal Address: Address Line 2: Address Line 3: _______________________________________________ Telephone: ____________________
_______________________________________________ BIN: __________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________
City: ______________________________________ Postal Code: ______________ Country: ________________
Comments
Cut along dotted line
Cut along dotted line
Visa International Operating Regulations Subscriptions Attn: Operating Regulations Support, M1-8B P.O. Box 8999 San Francisco, CA 94128-8999 U.S.A.
Visa Interchange Directory International Subscription Order Form

Subscriber Information
(Please print in black ink)
Business ID (8 digits)*: ________________________________________________________________________________________ Institution Name: _____________________________________________________________________________________________ Address (no P.O. Boxes): _______________________________________________________________________________________ City, Province: _______________________________________________________________________________________________ Country, Postal Code: _________________________________________________________________________________________ Phone: _____________________________________________________________ Fax: _________________________________ Title: ________________________________ Date: ________________________________
Subscriber: __________________________________________________________ E-mail Address: ______________________________________________________
Order Completed By: __________________________________________________________________________________________ * To order the following publications your organization must be a Principal-type or Group Member of Visa U.S.A. or Visa International. All other organizations must submit their requests through their Visa sponsor. To expedite your order, all information must be completed. Fees are collected through the VisaNet Integrated Billing System after each edition. All fees are suject to change. A request for an electronic version of the Visa Interchange Directory (including CD-ROM, Diskette, & Tape Cartridge), must be accompanied by a signed Visa Interchange Directory Electronic Media Agreement, which immediately follows this Subscription Order Form. Cancel my current hardcopy subscription! (If you do not cancel, hardcopy subscription will continue along with your electronic VID request.) Count CD-ROM - 6 Editions/year with 1 user license with 2-5 user licenses with 6-10 user licenses with 11-20 user licenses with 21-50 user licenses with 51-100 user licenses with 101+ user licenses*** _________ _________ _________ _________ _________ _________ _________ $22 $35 $75 $140 $285 $500 $375 Tape Format on CD-ROM - 12 Editions/year Tape Cartridge - 12 Editions/year 3490 Price Per Edition Count Price Per Edition
(EBCDIC format) Single1 Multiple2
__________ __________
$500 $850
(***Unencrypted, 12x/year)
Diskette - 6 Editions/year with 1 user license with 2-5 user licenses with 6-10 user licenses with 11-20 user licenses with 21-50 user licenses with 51-100 user licenses with 101+ user licenses*** _________ _________ _________ _________ _________ _________ _________ $26 $40 $80 $160 $320 $600 $425
(ANSI format) Single1 Multiple2

Hard copy - 6 Editions/year Publication (All other regions) Publication (Canada region only)
__________ __________
$400 $750
__________ __________
$110 $80
(***Unencrypted, 12x/year)
1 2
Single is a Member that does not provide processing or information services to others Multiple is a Member that provides processing and information services to other Members or Service Providers
Your local Visa Regional Office
Please return completed form to:
Visa Use:
System Date:
Issue Start Date:
Fulfillment:
Initials:
Please enter Business ID# _______________________
Visa International Visa Interchange Directory Electronic Media Agreement

The Visa Interchange Directory (hereafter referred to as VID) contains contact and other related information for the use of Members, Service Providers & Processors. The primary purpose of this publication is to support the ongoing Backoffice Operational Activities of these organizations with respect to the Visa Card Program. The information contained in the VID is intended to facilitate the resolution processing related to chargebacks, arbitration, requests for copy, fraud operations and general authorization and settlement issues, as well as to support Member to Member correspondence. This agreement applies to all electronic media versions of the VID publication, including a tape cartridge, CD-ROM disc, and PC diskette. This agreement outlines Member, Processor and Service Provider rights and obligations as related to the subscription of the VID in an electronic format. The VID is the property of Visa International. As such, the acquisition and use of the VID publication and data is subject to the following terms and conditions: i Use of VID data shall be limited to those functions required to facilitate the ongoing operations of a Member's Visa Card Program, particularly those that support ongoing transaction processing activities. ii Each Member and/or Processor shall obtain and maintain a current edition of the VID to facilitate the administration of its respective Visa programs or the programs of Members on whose behalf they perform Visa activities. Subsequent to initial setup, subscription to the VID will continue until, either a written cancellation request is received or membership/sponsorship agreements are terminated, whichever comes first. iii Each recipient must have a billable BIN or provide a valid current ACH Routing and Transit Number for the purpose of fee settlement through the Visa Integrated Billing System. Any changes to the validity or ownership of the billing BIN or ACH number will be reported promptly to Visa, so that billing will not be affected. iv The Visa Operating Regulations govern Membership and non-Member obligations. Members must have an active and properly executed membership agreement on record to permit usage of these products. Non-member Processors must have an active and properly executed VisaNet Processor Registrations and Designation (Exhibit 5C), and VisaNet Letter of Agreement (Exhibit 5A), to permit usage of these products. v The information furnished by Visa is confidential and is distributed to Visa Members, Processors and Service Providers for their exclusive use. The contents of the electronic media shall not be duplicated, or disclosed in whole or in part, without prior written permission from Visa. Without Visa's prior written agreement, this data and materials may not be copied in any way, including the creation of additional electronic copies. Each subscriber agrees that the confidential and proprietary nature of the information contained in the VID will be observed throughout and subsequent to the subscription duration. Upon termination of this agreement, termination of Membership or termination of a Processor's VisaNet Letter of Agreement, all information provided must be returned to Visa and all copies destroyed and/or purged from computer files.
US-VID EMA Page 1 REV 8/9/2000
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vi The software and data files contained in the VID are the sole property of Visa. The accuracy of the contents is not guaranteed by Visa. Visa offers no implicit or statutory warranty of any kind regarding this product or the data contained. vii Use of the VID is subject to liability and ownership provisions of the Visa By-Laws, Operating Regulations and/or your VisaNet Processor Registration and Designation and VisaNet Letter of Agreement. Without limiting those provisions, each subscriber or company agrees to hold Visa harmless from and all loss including damages associated with lost data. viii Without Visa's written permission, the information provided in the directory shall not be used for marketing, solicitations, mass mailings, or be released to merchants, cardholders, or credit bureaus. ix Members may provide the VID to any Processor and/or Service Provider subject to the conditions as outlined in Section 1.8.B of the Visa International Operating Regulations. x Pricing for the VID publication varies depending on the number of users as well as by the number of Members serviced by any given organization at each Member or Processor site. xi Any person or persons that are provided access to the VID information are subject to all provisions, obligations and restrictions outlined in this agreement. Any alterations or modifications to the agreement require the prior written approval of Visa. I hereby agree, acknowledge and accept full responsibility for any and all activities associated with the use of the Visa Interchange Directory and warrant its usage in conformance with all appropriate Visa By-Laws and Operating Regulations.
Institution: ______________________________________________________________________________ Name: __________________________________________________________________________________ Business ID# (8 digits): ___________________________________________________________________ Name (please print): _____________________________________________________________________ Signature: _______________________________________________________________________________ Title: ___________________________________________________________________________________
Date: ___________________________________________________________________________________ Phone: __________________________________________________________________________________
Please return to your local Visa Regional Office
For Visa Use Only:
Business ID: _______________________
License/Class: _____________________________________
Member Since: _________ Pub#: __________ Single: ____________ Multi: __________ Billing: BII ________ ACH ______ US-VID EMA Page 2 REV 8/9/2000

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Visa International Operating Regulations

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Visa International Operating Regulations, Volume IGeneral Rules

Visa International Operating Regulations Summary of Changes for this Edition

New Visa Flag Product Options

U.S.A. Region Variance Honor All Cards

U.S.A. Region Variance Selected Authorization

U.S.A. Region Variance AAA Travelers Cheques Program

Visa International Operating Regulations, Volume IGeneral Rules

Summary of ChangesQuick Reference

Summary of Changes for this Edition

Summary of ChangesQuick Reference SUBJECT

Service Code Reference Clarification

Product Hierarchy Clarification Miscellaneous Electronic Commerce Clarifications

Visa International Operating Regulations, Volume IGeneral Rules

Summary of Changes for this Edition

Data Quality Recommendations

New Visa Flag Product Options

Visa International Operating Regulations, Volume IGeneral Rules

Summary of Changes for this Edition

Section 2.2.D.2.b, Section 2.2.D.3.a, Section 3.2.F.2.b, Section 5.5.M.2.a,

Visa International Operating Regulations, Volume IGeneral Rules

Summary of Changes for this Edition

U.S.A. Region Variance Honor All Cards

U.S.A. Region Variance Selected Authorization

Merchant Category Code Merchant identification or terminal identification

Visa International Operating Regulations, Volume IGeneral Rules

Summary of Changes for this Edition

U.S.A. Region Variance AAA Travelers Cheques Program

U.S.A. Region Variance Consumer Credit Products

Visa International Operating Regulations, Volume IGeneral Rules

Summary of Changes for this Edition

U.S.A. Region Variance Recurring Transactions Indicator

EU Region Variance Dynamic Currency Conversion

EU Region Visa Electron Card Design

Visa International Operating Regulations, Volume IGeneral Rules

Summary of Changes for this Edition

Malaysia Singapore Switzerland Thailand Miscellaneous Brand Clarifications Background

Visa International Operating Regulations, Volume IGeneral Rules

Summary of Changes for this Edition

Visa Electron Clarifications

Section 2.4.F.2.b, Section 5.2.E.4.a, Section 5.5.A.1.c, and Section 6.2.D.2.aClarified

Service Code Reference Clarification

Product Hierarchy Clarification

Visa International Operating Regulations, Volume IGeneral Rules

Volume IGeneral Rules

Summary of Changes for this Edition

Miscellaneous Electronic Commerce Clarifications

Referral Rate Clarification

Visa International Operating Regulations, Volume IGeneral Rules

Summary of Changes for this Edition

Visa Distributed Processing Solution (VDPS) Operating Regulation Definition

Exhibit 4A Miscellaneous Clarifications

OTHER MINOR REVISIONS

CEMEA = Region B EU = Region E

Visa International Operating Regulations, Volume IGeneral Rules

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Visa International Operating Regulations, Volume IGeneral Rules

About the Visa International Operating Regulations

Volume I General Rules

Visa International Operating Regulations, Volume IGeneral Rules