OUMH1203_SEM JAN08/F_AH

PART A SHORT QUESTIONS

INSTRUCTIONS

Part A contains FIFTEEN questions. Answer ALL questions.

QUESTIONS 1. A few things should be considered when writing a persuasive letter. Choose TWO of the following (write out the answer in your booklet): a) Use you more than I. b) Fill your letter with plenty of compliments and flattery. c) Be service-oriented. d) You must sound like you can solve the worlds problems.

Marks

(Total: 2)

2.

Create ONE example for each of the following: a) Attention Line b) Subject Line (Total: 2)

3.

Match each of the models of communication in Column A with ONE description in Column B. Please write out both the model and its

description in your answer booklet.

Column A Roman Jakobsons Model

Column B a) We write guided by our ideas, beliefs and motivation. b) Considerations of context, contact and code between writer and reader.

Michael Polanyis Model

c) The text conveys meaning not experience on the reader.

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d)

Encoding

and

decoding

of

information to be transferred is important because they have to counter the effects of noise on the channel. (Total: 2)

4.

Three things are of importance: Subject, Scope and Purpose when outlining and drafting a report. Think of a suitable Scope and Purpose for the Subject given below.

Subject: The Impact of Family on the Effectiveness of Distance Learning Scope: ............................................ Purpose: ........................................ (Total: 2)

5.

There are several typical report headings are given. Explain TWO briefly. (Total: 2)

6.

What are the important elements in Revision of Report? (Total: 2)

7.

Determine the TWO sentences given below that show goodwill. Write the TWO sentences in your answer booklet. a) Please attach receipt so that your application can be processed immediately. b) Please attach receipt so that we can process your application immediately. c) To ensure that your file is complete, please send your IRS form by May 2, 2008. d) Thank you so very much for ordering our Pyrex dinnerware. (Total: 2)

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8.

What is a buffer and why is it necessary in a bad news letter? (Total: 2)

9.

When writing letters, it is advisable to be respectful and not demanding. Rewrite the following sentence to make it more respectful.

Sentence: Please submit your answer in a week. (Total: 2)

10.

TWO of the following are NOT parts of a letter layout. Write them out in the answer booklet. a) Inside address b) Buffer c) Salutation d) Goodwill e) Complimentary Close f) Enclosure Notations (Total: 2)

11.

The language of a business letter, should be all of the following EXCEPT TWO. Write the two exceptions in your booklet. a) Use plain English. b) Use simple every day words. c) Use long sentences d) Use jargon and technical terms (Total: 2)

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12.

Pick out TWO statements that correctly describe an Executive Summary, and write them in the answer booklet. a) An Executive Summary may be called an Abstract. b) An Executive Summary is read by executives. c) An Executive Summary is longer than the original document. d) A reader can perceive the framework of the report from the Executive summary. (Total: 2)

13.

List the THREE types of Persuasive Writing. Explain ONE. (Total: 2)

14.

What are the elements found in a bibliography? (Total: 2)

15.

There are three types of editing which are: Substantive Editing, Stylistic Editing and Copyediting. Explain ONE. (Total: 2)

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PART B ESSAY QUESTIONS

INSTRUCTIONS

Choose ONE question from SECTION ONE and TWO questions from SECTION TWO.

Section One: Letter Writing. Answer any ONE question in this section.

QUESTIONS 1. Your boss requires you to go to Langkawi to attend a five-day seminar. However, you are unable to go. Write a letter to your boss to tell him about this and give two reasons for not going. Your reasons must be acceptable and well-elaborated. Please create your own address as well as the address of your boss (company) for the letter.

Marks

[Total: 20]

2.

You are unhappy with your newly-purchased house. Write a letter to the developer stating your dissatisfaction, and complaining about the following:

Cracks in walls Doors

Please make sure that you provide the details of the problem in your letter for the developer to take action. Please create your address as well as the address of the developer. [Total: 20]

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Section Two. Report / Essay writing. Answer any TWO questions in this section.

3.

You read an article in a local newspaper on the topic One Currency for ASEAN. You disagree. Write to the editor of the newspaper, and support your disagreement with two points. Both points should be well illustrated. Start your essay with Dear Editor.

(Note: currency means money used in a country) [Total: 20]

4.

You have been requested to write a one-page report on the lack of computer facilities in your office. Use the following outline / subheadings in your report: Introduction Number of Computers Computer Facilities Office Physical Structure Conclusion [Total: 20]

5.

You just got back from a trip to Melaka. Write a report about the trip for your companys newsletter. Discuss two things about the trip that would persuade the company to organise the Annual Family Trip to Melaka for 2008.

(Note: If you have never been to Melaka, simply provide and describe typical scenarios such as eating places, shopping, and et cetera.) [Total: 20]

END OF QUESTION PAPER

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