Anda di halaman 1dari 122

1 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

History and Evolution


ITC was incorporated on August 24, 1910 under the name Imperial Tobacco Company of India Limited. As the Company's ownership progressively Indianised, the name of the Company was changed from Imperial Tobacco Company of India Limited to India Tobacco Company Limited in 1970 and then to I.T.C. Limited in 1974. In recognition of the Company's multi-business portfolio encompassing a wide range of businesses Cigarettes & Tobacco, Hotels, Information Technology, Packaging, Paperboards & Specialty Papers, Agri-business, Foods, Lifestyle Retailing, Education & Stationery and Personal Care - the full stops in the Company's name were removed effective September 18, 2001. The Company now stands rechristened 'ITC Limited'. The Companys beginnings were humble. A leased office on Radha Bazar Lane, Kolkata, was the centre of the Company's existence. The Company celebrated its 16th birthday on August 24, 1926, by purchasing the plot of land situated at 37, Chowringhee, (now renamed J.L. Nehru Road) Kolkata, for the sum of Rs 310,000. This decision of the Company was historic in more ways than one. It was to mark the beginning of a long and eventful journey into India's future. The Company's headquarter building, 'Virginia House', which came up on that plot of land two years later, would go on to become one of Kolkata's most venerated landmarks.

2 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Though the first six decades of the Company's existence were primarily devoted to the growth and consolidation of the Cigarettes and Leaf Tobacco businesses, the Seventies witnessed the beginnings of a corporate transformation that would usher in momentous changes in the life of the Company.

ITC's Packaging & Printing Business was set up in 1925 as a strategic backward integration for ITC's Cigarettes business. It is today India's most sophisticated packaging house.

In 1975 the Company launched its Hotels business with the acquisition of a hotel in Chennai which was rechristened 'ITC-Welcomgroup Hotel Chola'. The objective of ITC's entry into the hotels business was rooted in the concept of creating value for the nation. ITC chose the hotels business for its potential to earn high levels of foreign exchange, create tourism infrastructure and generate large scale direct and indirect employment. Since then ITC's Hotels business has grown to occupy a position of leadership, with over 100 owned and managed properties spread across India.

In 1979, ITC entered the Paperboards business by promoting ITC Bhadrachalam Paperboards Limited, which today has become the market leader in India. Bhadrachalam Paperboards amalgamated with the Company effective March 13, 2002 and became a

3 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Division of the Company, Bhadrachalam Paperboards Division. In November 2002, this division merged with the Company's Tribeni Tissues Division to form the Paperboards & Specialty Papers Division. ITC's paperboards' technology,

productivity, quality and manufacturing processes are comparable to the best in the world. It has also made an immense contribution to the development of Sarapaka, an economically backward area in the state of Andhra Pradesh. It is directly involved in education, environmental protection and community development. In 2004, ITC acquired the paperboard manufacturing facility of BILT Industrial Packaging Co. Ltd (BIPCO), near Coimbatore, Tamil Nadu. The Kovai Unit allows ITC to improve customer service with reduced lead time and a wider product range.

In 1985, ITC set up Surya Tobacco Co. in Nepal as an Indo-Nepal and British joint venture. Since inception, its shares have been held by ITC, British American Tobacco and various independent shareholders in Nepal. In August 2002, Surya Tobacco became a subsidiary of ITC Limited and its name was changed to Surya Nepal Private Limited (Surya Nepal).

In 1990, ITC acquired Tribeni Tissues Limited, a Specialty paper manufacturing company and a major supplier of tissue paper to the cigarette industry. The merged entity was named the Tribeni Tissues Division (TTD). To harness strategic and operational

4 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

synergies, TTD was merged with the Bhadrachalam Paperboards Division to form the Paperboards & Specialty Papers Division in November 2002.

Also in 1990, leveraging its agri-sourcing competency, ITC set up the Agri Business Division for export of agri-commodities. The Division is today one of India's largest exporters. ITC's unique and now widely acknowledged e-Choupal initiative began in 2000 with soya farmers in Madhya Pradesh.

Now it extends to 10 states covering over 4 million farmers. ITC's first rural mall, christened 'Choupal Saagar' was inaugurated in August 2004 at Sehore. On the rural retail front, 24 'Choupal Saagars' are now operational in the 3 states of Madhya Pradesh, Maharashtra and Uttar Pradesh.

In 2000, ITC forayed into the Greeting, Gifting and Stationery products business with the launch of Expressions range of greeting cards. A line of premium range of notebooks under brand Paperkraftwas launched in 2002. To augment its offering and to reach a wider student population, the popular range of notebooks was launched under brand Classmate in 2003. Classmate over the years has grown to become Indias largest notebook brand and has alsoincreased its portfolio to occupy a greater share of the school bag. Years 2007- 2009 saw the launch of Children Books, Slam Books, Geometry Boxes, Pens and Pencils under the Classmate brand. In 2008, ITC repositioned the business as the Education and Stationery Products Business and launched India's first
5 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

environment

friendly

premium

business

paper under

the Paperkraft Brand. Paperkraft offers a diverse portfolio in the premium executive stationery and office consumables segment. Paperkraft entered new categories in the office consumable segment with the launch of Textliners, Permanent Ink Markers and White Board Markers in 2009.

ITC also entered the Lifestyle Retailing business with the Wills Sport range of international quality relaxed wear for men and women in 2000. The Wills Lifestyle chain of exclusive stores later expanded its range to include Wills Classic formal wear (2002) and Wills Clublife evening wear (2003). ITC

also initiated a foray into the popular segment with its men's wear brand, John Players, in 2002. In 2006, Wills Lifestyle became title partner of the country's most premier fashion event - Wills Lifestyle India Fashion Week - that has gained recognition from buyers and retailers as the single largest B-2-B platform for the Fashion Design industry. To mark the occasion, ITC launched a special 'Celebration Series', taking the event forward to consumers.

In 2000, ITC spun off its information technology business into a wholly owned subsidiary, ITC Infotech India Limited, to more aggressively pursue emerging opportunities in this area. Today ITC Infotech is one of Indias fastest growing global IT and IT-enabled services companies and has established itself as a key player in offshore
6 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

outsourcing, providing outsourced IT solutions and services to leading global customers across key focus verticals - Manufacturing, BFSI (Banking, Financial Services &Insurance), CPG&R (Consumer Packaged Goods & Retail), THT (Travel, Hospitality and Transportation) and Media & Entertainment.

ITC's foray into the Foods business is an outstanding example of successfully blending multiple internal competencies to create a new driver of business growth. It began in August 2001 with the introduction of'Kitchens of India' ready-to-eat Indian gourmet dishes. In 2002, ITC entered the confectionery and staples segments with the launch of the brands mint-o and Candyman confectionery and Aashirvaadatta (wheat flour). 2003 witnessed the introduction of Sunfeast as the Company entered the biscuits segment. ITC's entered the fast growing branded snacks category

with Bingo! in 2007. In eight years, the Foods business has grown to a significant size with over 200 differentiated products under six distinctive brands, with an enviable distribution reach, a rapidly growing market share and a solid market standing.

In 2002, ITC's philosophy of contributing to enhancing the competitiveness of the entire value chain found yet another expression in the Safety Matches initiative. ITC now markets popular safety matchesbrands like iKno, Mangaldeep, Aim, Aim Mega and Aim Metro.ITC's foray into the marketing of Agarbattis (incense sticks) in 2003 marked the manifestation of its partnership with the cottage sector. ITC's popular agarbattis brands
7 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

include Spriha and Mangaldeepacross a range of fragrances like Rose, Jasmine, Bouquet, Sandalwood, Madhur, Sambrani and Nagchampa.

ITC introduced Essenza Di Wills, an exclusive range of fine fragrances and bath & body care products for men and women in July 2005. Inizio, the signature range under Essenza Di Wills provides a comprehensive grooming regimen with distinct lines for men (Inizio Homme) and women (Inizio Femme). Continuing with its tradition of bringing world class products to Indian consumers the Company launched 'Fiama Di Wills', a premium range of Shampoos, Shower Gels and Soaps in September, October and December 2007 respectively. The Company also launched the 'Superia' range of Soaps and Shampoos in the mass-market segment at select markets in October

2007 and Vivel De Wills & Vivelrange of soaps in February and Vivel range of shampoos in June 2008.

8 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

9 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

ITC constantly endeavours to benchmark its products, services and processes to global standards. The Company's pursuit of excellence has earned it national and international honours. ITC is one of the eight Indian companies to figure in Forbes A-List for 2004, featuring 400 of "the world's best big companies". Forbes has also named ITC among Asia's'Fab 50' and the World's Most Reputable Companies

ITC is the first Indian company and the second in the world to win the prestigious Development Gateway Award. It won the $100,000 Award for the year 2005 for its trailblazing ITC e-Chou pal initiative which has achieved the scale of a movement in rural India. The Development Gateway Award recognizes ITC's e-Chou pal as the most exemplary contribution in the field of Information and Communication Technologies (ICT) for development during the last 10 years. ITC e-Chou pal won the Award for the importance of its contribution to development priorities like poverty reduction, its scale and reliability, sustainability and transparency.

ITC has won the inaugural 'World Business Award', the worldwide business award recognizing companies who have made significant efforts to create sustainable livelihood
10 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

opportunities and enduring wealth in developing countries. The award has been instituted jointly by the United Nations Development Programme (UNDP), International Chamber of Commerce (ICC) and the HRH Prince of Wales International Business Leaders Forum (IBLF).

ITC is the first Corporate to receive the Annual FICCI Outstanding Vision Corporate Triple Impact Award in 2007 for its invaluable contribution to the triple bottom line benchmarks of building economic, social and natural capital for the nation.

ITC has won the Golden Peacock Awards for 'Corporate Social Responsibility (Asia)' in 2007, the Award for CSR in Emerging Economies 2005 and Excellence in Corporate Governance' in the same year. These Awards have been instituted by the Institute of Directors, New Delhi, in association with the World Council for Corporate Governance and Centre for Corporate Governance

ITC's cigarette factory in Kolkata is the first such unit in India to get ISO 9000 quality certification and the first among cigarette factories in the world to be awarded the ISO 14001 certification

ITC Maurya in New Delhi is the first hotel in India to get the coveted ISO 14001 Environment Management Systems certification.
11 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

ITC Filtrona is the first cigarette filter company in the world to obtain ISO 14001

ITC Infotech finds pride of place among a select group of SEI CMM Level 5 companies in the world.

ITC's Green Leaf Threshing plant in Chirala is the first in India and among the first 10 units in the world to bag the Social Accountability (SA 8000) certification

ITC Chairman Y C Deveshwar has received several honors over the years. Notable among them are:

Year

Award

2007

SAM/SPG Sustainability Leadership Award conferred at the International Sustainability Leadership Symposium, Zurich.

2006

Business Person of the Year from UK Trade & Investment, the UK Government organisation that supports overseas businesses in that country. Inducted into the `Hall of Pride' by the 93rd Indian Science Congress

2006

12 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

2005

Honoured with the Teacher's Lifetime Achievement Award

2001

Manager Entrepreneur of the Year from Ernst & Young Retail Visionary of the Year from Images, India's only fashion and retail trade magazine

1998 1996 1994

Honorary Fellowship from the All India Management Association Distinguished Alumni Award from IIT, Delhi Marketing Man of the Year from A&M, the leading marketing magazine

1986

Meridian Hotelier of the Year

ITC has won the 'Enterprise Business Transformation Award' for Asia Pacific (APac), instituted by Infosys Technologies and Wharton School of the University of Pennsylvania for its celebrated e-Chou pal initiative.

ITC is the only Indian FMCG Company to have featured in the Forbes 2000 list. The Forbes 2000 is a comprehensive ranking of the world's biggest companies, measured by a composite of sales, profits, assets and market value. The list spans 51 countries and 27 industries.
13 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

ITC continues its dominance of The Economic Times' Brand Equity listing of India's 100 Biggest FMCG Brands, with three brands from its stable making it to the top five. Gold Flake remains India's biggest FMCG brand in terms of sales. Navy Cut ranks at No. 4. ITC's Scissors brand ranks at No 5 and is the only new entrant into the top 10.

Restaurant magazine has chosen Bukhara at the ITC Maurya, New Delhi as the best Indian restaurant in the world and the best restaurant in Asia. Bukhara has also been adjudged one of the top 50 restaurants in the world by the London based magazine 'The Good Food Guide'. Bukhara is the only South Asian restaurant to figure in the list.

ITC's Lifestyle Retailing Business Division (LRBD) has won the "Best Supply Chain Practices Award" for time-effective and cost-efficient Logistics Management in Organized Retail. The awards were organized by Retailers Association of India (rai) in association with ITW Signode - the International leaders in packaging solutions.

ITCs market strategies are:

14 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Create multiple drivers of growth by developing a portfolio of world class businesses that best matches organizational capability with opportunities in domestic and export markets.

Continue to focus on the chosen portfolio of FMCG, Hotels, Paper, Paperboards & Packaging, Agri Business and Information Technology.

Benchmark the health of each business comprehensively across the criteria of Market Standing, Profitability and Internal Vitality.

Ensure that each of its businesses is world class and internationally competitive.

Enhance the competitive power of the portfolio through synergies derived by blending the diverse skills and capabilities residing in ITCs various businesses.

Create distributed leadership within the organisation by nurturing talented and focused top management teams for each of the businesses.

Continuously strengthen and refine Corporate Governance processes and systems to catalyse the entrepreneurial energies of management by striking the golden balance between executive freedom and the need for effective control and accountability.

15 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

16 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

ITC limited is one of the top three private sector companies in India. It is a market leader in India in Cigarettes & Tobacco, hotels, packaging, specialty papers and paperboards. It has also entered into the life style retailing business with the lunch of the wills sports range of relaxed wear. It has also spin off its information technology (I.T) business into a wholly owned subsidiary to more aggressively pursue emerging opportunities.

17 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

ITC has a market capitalization of around US $ 4 billion and a turnover of over US $ 1.8billion. It employees 12,000 employees at over 60 locations across India, andnearly1,50,000 shares holders. Over the years, ITC has evolved from a single product company to a multi-business corporation. Its businesses are spread over a wide spectrum, ranging from cigarettes and tobacco to hotels, packaging, paper and paperboards and international commodities trading. Each of these businesses is vastly different from the others in its type, the state of its Evolution and the basic nature of its activity, all of which influence the choice of the form of Governance. The challenge of governance for ITC therefore lies in fashioning a model that Addresses the uniqueness of each of its businesses and yet strengthens the unity of purpose of the Company as a whole.

Since the commencement of the liberalization process, India's economic scenario has begun to alter radically. Globalization will not only significantly heighten business risks, but will Also compel Indian companies to adopt international norms of transparency and good Governance. Equally, in the resultant competitive context, freedom of executive management andits ability to respond to the dynamics of a fast changing business environment will be the new success factors. ITC's governance policy recognizes the challenge of this new business reality in India.

18 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Indian leafs Tobacco Development (ILTD) division


The leaf & tobacco arm of ITC Ltd. For over 9 decades, has pioneered the cultivation and development of cigarette tobacco in India. It is instrumental in making India succeed in the global cigarette tobacco market. ITC-ILTD is head quartered (HQ) at Guntur, in the state of Andhra Pradesh, the biggest agro-commercial center for tobacco. Mysore is the gateway to cigarette tobacco in the state of Karnataka. Sustaining ILTD leadership in the leaf business by combining the virtues of tradition with modernity, and delivering goods and services efficiently with a personal touch. ITLD give one key to superior business performance, it is his ability to turn the perceptions capabilities, and relationships of our people into the building blocks of the organization. His track record, so far, stands testimony to this recognition and the future will be no different.

Tobacco & its processing


ITLD is controlling from tobacco seed to finally tobacco. ITLD give adoption of contemporary Agro- techniques and the enterprising sprit of the tobacco farmer have led to India being aknow-ledged as one of the most important tobacco producing countries in the world. Topical climate Coupled with two monsoons facilitates the Indian farmer to grow tobacco throughout the gear. Tobacco cultivation in India is spread over a large geographical area covering a wide range of Soils, each growing area producing a unique
19 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

style of tobacco .The southern states of India, Andhra Pradesh and Karnataka are the Prime cigarette type tobacco growing regions with 4,00,000 hectares land under Tobacco cultivation. India is recognized as an ideal source for a variety of tobacco, offering sustainable quality produce at competitive prices throughout the Year. ITLDs green leaf threshing (GLT) plants with a total capacity to process 520 metric Tones per day are comparable with the best in the world. They are fully automated with the latest equipment to process and deliver 100 million Kgs of high quality tobacco every year. It is no surprise that they enjoy ISO9002 and ISO14001 accreditations. He have two processing lines in the southern state of Andhra parades - chirala with 3 processing lines and antipathy with 1 processing line. Chirala unit is first unit in India who has received the Coveted Social Accountability Standard Certification (SA 8000). This unit ware housing facilities are benchmarked to international standard for hygiene and infestation control. ILTD have large wear housing capacity to stock around 100 M.Kg of finishes produce (Tobacco).

Production process of cigarettes: The production of cigarettes in ILTD two major process. One is primary process which includes So many sub processes, which we discussed later, and other is secondary process which includes final packing of cigarettes and lots etc.

20 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Primary process of cigarettes: Under this process ILTD start from the leaf cutting, which he received from his GLT unit chirala. Chirala supply leaf all the production units of ILTD in 200kg size pack. Production unit start from there point, First of all production unit cuts 200kg.pack in to 56 piece and put in to machine which give moisture 10-11% to 21%of leaf and up to 38% of stamc. After that he cut it into 30 cut and per inch length 140 cuts per inch length respectively through cottoned rolled squire (CRS). After the processing of cutting leaf he possesses through drying process and these times tobaccos have up to 15% moisturizer. When tobacco is cooled then he is passed into secondary proem. Before passes secondary proem both type of cutting result [Leaf and stems] is mixed up. The tobacco carmines and stems are then cooled and stacked in bins-ready to be rolled into cigarettes.

Production division of ILTD


India leaf tobacco development (ILTD) is a major department of ITC which have four major production division across the country such as Bang lore,

(Karnataka) munger (Bihar), Saharanpur (U.P.)& Kolkatta (W.B). These all four-production division is producing billion cigarettes per year.
21 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

One thing is cam man amery all production division is that all units producing wills brand and other brand of IRC is depended upon the regional requirement of cigarettes. Wills is most valuable brand of ITC Ltd. And his share of total sales is % appox. -.Brand, name and his length are as follows: -.

S.No. 1 2 3 4 5 6 7 8 9 10

Brand Name Classic Gold Flake (King) Gold Flake (Premiums) Wills Navy Cut Capstan Fl Bristol Wills Flake Scissors Scissors Capstan Standard

Filter/with out Filter Length Filter Filter Filter Filter Filter Filter Filter Filter Filter With out 82 mm 82 mm 69 mm 74 mm 69 mm 69 mm 69 mm 69 mm 69 mm 58 mm

22 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

11 12

Bristol Standard India King

With out Filter

58 mm 82 mm

Marketing Division
ILTD have four marketing office for maintaining advertising and promotined activities. It maintains supply of cigarette all over India. There office is situated are as follows1. Jalandar (Punjab) 2. Saharanpur (U.P) 3. Delhi (Capital Marking office) 4. Kanpur (U.P)

Secondary process of cigarette production


After making tobacco by primary process. Then begins the one rouse task of giving shape to the cut tobacco and dressing it up in cigarette paper. The processed tobacco is spread every on cigarette paper from roll that is anywhere from 4000 to 6000 meters in length. Then some thing like a long pencil is formed. This pencil of tobacco column rolled into

23 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

cigarette paper is then cut into predermined sections depending on the length of the cigarette.

After that, double length filters are inserted between every two cigarette and cut in half with a strong blade. The cigarettes get collected in aluminium trays which are then stored under controlled conditions of temperature and humidity. After storage for a few hours these are taken to the packers machine, which pack the cigarettes sticks into pack of 10s and 20s.

WORKING AREA OF ITC LTD


ITC is now a days doing eight (8) major area of production, distribution and servicing. these are as followsA. Cigarettes and Tobacco. B. Hotels.
24 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

C. Packaging D. Paper board & Specialty paper E. Information Technology (IT) F. Life style retailing G. Agro-Exports H. Group Companies etc

A. Cigarettes and Tobacco: - ITC buys nearly 50% of all cigarettes types tobacco grown in India. It has been India single largest integrated sources of quality tobacco for customer in 37 countries over the last 6 decades. ITCs Comprehensive and sophist6icated R&D facilities cover all aspects of cultivation. Processing and packaging. ITC to process and deliver 100 million Kgs of high quality tobacco par Annam. ITC also co-operates with government agencies to develop new varieties of tobacco and to develop new areas for tobacco cultivation. B. Hotels: - ITC entered into hotels field in 1975. He is giving best hospitality services in some field. ITC have 46 hotels across 42 destination all over India. C. Packaging: - ITC also producing packaging items likeI. Flip top boxes.
25 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

II. III. IV. V. VI. VII. VIII. IX.

Car board outers. Shells and slides. Soft cup and strap labels Bundle wraps Flap boxes Inner frames Coupon inserts & Variety Folding crotons

The major unit (factory) which is producing packaging items- one is munger (Bihar) and other is Tiruvottiyar hear chennai. D. Paper Board & Specialty paper: - ITC has now integrates sits paperboard & specialty paper business into its newly created (PSPD), to how new strategic & operational synergies. ITC is one of the world most modern and contemn porary manufactures of packaging (paper board) boards, with a manufacturing capacity of over 2,00,000 tones par year (1) packaging board coasted folding box boards, solid bleached sulphates board, white unit chipboard, liquid packaging board (2) cast coated papers and boards. The division also produced quality(a). Printing & Writing papers
26 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

(b). Eco- friendly papers (c). Photo copier papers. Specialty paper:- ITC is the premier manufacturer of specialty paper in India, with a diversified product. Range ITCs specialty paper are used in the manufacturer of cigarettes, decorative laminates. Electrical equipment, fire works and automotive factory filters. They are also used for fire printing, packaging and carbonizing.

The division pioneered the manufacturer of specialty paper for Indian cigarette industry in 1949. It currently offers a comprehensive range of cigarette Tissues; plug Wray, tipping base, printed tipping papers and metailising base.

E. Information Technology (IT): - ITC has recently spun off its 20 year old information system division into a wholly owned subsidiary to aggressively pursue growth opportunities in this sector. ITC Infotech India Ltd offer a powerful customer value proposition based on its in depth domains know ledge gained from the experience of servicing a range of internal & external customers across diverse domains. 1. FMCG
27 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

2. Hoteliering 3. Packaging 4. Paper boards 5. Specialty papers 6. International Trading Etc. F. Life style retelling: - ITC also manufacturing ready made garments range of international quality of relaxed wear under the brand name wills sport. It have 48 retail out across 38 cites in the country. Recently he also lunched another brand name john players offers complete range of contemn porary mens wear- like shirts, Trousers, t-shirts & denims. It also lunches in Nov. 2002 under brand name the classes collection.

G. Agro-Exports: - ITC international business division (IBD) is doing Exports activities of Agriculture products and processed foods Etc. he exports following items to UK, US and Another European countries Soya meal. Rice Aqua products. Peanuts.
28 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Coffee. Wheat. Sesame Seeds. Black pepper Processed & frozen fruits & vegetables H. Group Companies: - Main group companiesa). ITC Htels. b). Surya Nepal private limited. c). International travel house d). Land base Associate companies -ITC filtrona.

ITC A RESPONSIBLE CITIZEN

ITC is a responsible corporate citizen: ITC is doing so many activities for the welfare of society and darks as a responsible corporate leader without any gap. Some of its major societal activation for the welfare of different section of society is as follows-

29 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

a. Environment, health & safety (EHS) b. Reaching out to society c. Preserving national heritage. d. Supporting sustainable development a. Envoirment, health & Safety (EHS): - As a responsible corporate citizen, ITC accords the highest priority to environment, occupational health, and safety. It is committed to protecting the environment in which it operates. It is equally committed to ensuring very high standard of safety at the work place. It is a relegations of ITC high EHS standards that lit has been the recipient of several National and international awards- such as ISO 14000 Sword of honour Royal society of prevention of accidents awards. National safety awards. The corporate Environment award. The golden peacock environment management award. Excellence in pollution control management. Prashanna patra award. National Award for excellence in energy conservation.

30 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

b. Reaching out to society: - As a responsible corporate citizen, ITC promotes art, culture and education. Besides working for the protection and enrichment of the environment and over all social development. Community development. Education. Protecting the environment.

c. Preserving National Heritage: - As a socially responsible corporate citizen, ITC Endeavors to creates value for the Indian society in multiple ways, one of them being Preservation of India rich culture heritage ITC has made significant contribution to the Promotion of Indian classical music, theatre, are and cuisine

GRADES FOR MANAGERS Senior Managers. (Managers) Middleman Managers.(Asst. Managers) Junior Managers. (Executives)

GRADES FOR WORKERS


31 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Unskilled Workers. Semi Skilled Workers. Skilled Workers. Highly Skilled Workers.

ORGANISATION STRUCTURE / HIERARCHY


ITC a world leading electric company works as a Team System.Hierarchy of this organization is as follows: Unit Head (Managing Director)

Functional Heads (General Managers)


32 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Departmental Heads (Managers)

Section In charge (Asst. Managers)

Supervisors (Executives)

Workers

History
ITC was incorporated on August 24, 1910 under the name of 'Imperial Tobacco Company of India Limited'. Its beginnings were humble. A leased office on Radha Bazar Lane, Kolkata, was the centre of the Company's existence. The Company celebrated its 16th birthday on August 24, 1926, by purchasing the plot of land situated at 37, Chowringhee, (now renamed J.L. Nehru Road) Kolkata, for the sum of Rs 310,000. This decision of the Company was historic in more ways than one. It was to mark the
33 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

beginning of a long and eventful journey into India's future. The Company's headquarter building, 'Virginia House', which came up on that plot of land two years later, would go on to become one of Kolkata's most venerated landmarks. The Company's ownership progressively indianised, and the name of the Company was changed to I.T.C. Limited in 1974. In recognition of the Company's multi-business portfolio encompassing a wide range of businesses - Cigarettes & Tobacco, Hotels, Information Technology, Packaging, Paperboards & Specialty Papers, Agri-Exports, Foods, Lifestyle Retailing and Greeting Gifting & Stationery - the full stops in the Company's name were removed effective September 18, 2001. The Company now stands rechristened ITC Limited.

ITC is one of India's foremost private sector companies with a market capitalization of nearly 19505 cr. and a turnover of over is 12369 cr. ITC also ranks among India's top 10 `Most Valuable (Company) Brands', in a study conducted by Brand Finance and published by the Economic Times. ITC was the first company in India to voluntarily seek a corporate governance rating. ITC is rated among the World's Best Big Companies, Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes magazine, among India's Most Respected Companies by Business World and among India's Most Valuable Companies by Business Today.

ITC has a diversified presence in Cigarettes, Hotels, Paperboards & Specialty Papers, Packaging, Agri-Business, Packaged Foods & Confectionery, Information Technology, Branded Apparel, Personal Care, Greeting Cards, Safety Matches and other FMCG

34 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

products. While ITC is an outstanding market leader in its traditional businesses of Cigarettes, Hotels, Paperboards, Packaging and Agri-Exports, it is rapidly gaining market share even in its nascent businesses of Packaged Foods & Confectionery, Branded Apparel and Greeting Cards.

ITC's wholly owned Information Technology subsidiary, ITC Infotech India Limited, is aggressively pursuing emerging opportunities in providing end-to-end IT solutions, including e-enabled services and business process outsourcing.

ITC's production facilities and hotels have won numerous national and international awards for quality, productivity, safety and environment management systems. ITC was the first company in India to voluntarily seek a corporate governance rating.

ITC employs over 21,000 people at more than 60 locations across India. The Company continuously endeavors to enhance its wealth generating capabilities in a globalizing environment to consistently reward more than 3,97,000 shareholders,

ITC Leadership
Flowing from the concept and principles of Corporate Governance adopted by the Company, leadership within ITC is exercised at three levels. The Board of Directors at the apex, as trustee of shareholders, carries the responsibility for strategic supervision of the Company. The strategic management of the Company rests with the Corporate Management Committee comprising the whole time Directors and members drawn

35 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

from senior management. The executive management of each business division is vested with the Divisional Management Committee (DMC), headed by the Chief Executive. Each DMC is responsible for and totally focused on the management of its assigned business. This three-tiered interlinked leadership process creates a wholesome balance between the need for focus and executive freedom, and the need for supervision and control.

Vision Sustain ITCs position as one of Indias most valuable Corporation through world class performance, Creating growing value for the Indian economy and the companys stakeholders

Mission To enhance the wealth generating capability of the enterprise in a globalizing environment,
36 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

delivering superior and sustainable Stakeholder value

SWOT Analysis

The following point shows the internal and external factors affecting the market opportunities for ITC. This SWOT analysis also shows ITC internal strengths such as their experienced management team, a competitive product line, a global marketing realm, and the continuous efforts by their research and development to research trends in the industry and to be creative in exploiting those trends. Some possible opportunities noted in the SWOT analysis are the growing markets for specialized ethnic foods and healthier food products. Another opportunity is that the income of consumers is high enabling them to be less price sensitive, and convenience is becoming evermore important not only to the United States but to many countries around the world.

Although ITC has many strengths, a few weaknesses lie in the fact that the company is so large and could possibly lose focus or have internal conflict problems. A few of the threats ITC must stay aware of are the ease of replicability of its product line, the almost pure competition in pricing for its

37 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

products, and the quickness of technological advances causing existing products to be no longer the most advanced. STRENGTHS Management Experienced, broad base of interests and knowledge Product Line Unique, tastes good, competitive price, and convenient Marketing Diverse and global awareness Personnel International, diverse positions International, diverse positions High sales revenue, high sale growth, large capital base Manufacturing Low costs and liabilities due to outsourcing of bottling Research & Development Continuous efforts to research trends an reinforce creativity

38 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Consumer/Social Huge market in the healthy products and growing market for specialized foods for ethnic groups Competitive Distinctive name, product and packaging in with regards to its markets Technological

Internet promotion such as banner ads and keywords can increase their sales, and more computerized manufacturing and ordering processes can increase their efficiency

Economic Consumer income is high, more tend to eat out, convenience is important to U.S.

Weaknesses

39 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Management Large size may lead to conflicting interests Product Line New one calorie products have no existing customer base, generic brands can make similar product cheaper Marketing May lose focus, may not be segmented enough Personnel Possible conflicts due to so many people, possible trouble staying focused Finance High expenses may have trouble balancing cash-flows of such a large operation.

Research & Development

May concentrate too much on existing products, intrapreneuralship may not be welcomed Consumer/Social
40 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

More expensive products than Hul. Such a high price may limit lower income families from buying an ITC product Competitive

Not entirely patentable, constant replicability by competitors Technological

Computer breakdowns, viruses and hackers can reduce efficiency, and must constantly update products or other competitors will be more advanced Economic Very elastic demand, almost pure competition

Opportunities

Expected 30% CAGR in organized market to result in better footfall and conversion rates. Entry into Tier 2 and Tier 3 cities. Collaboration with foreign players because of a national brand. An opportunity to diversify its operations in e-retailing.
41 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

As big company of India can go globally.

Threats

Employee shortage and attrition due to rapid growth in the holl market Impact of slowdown in consumer spends to be felt in FMCG market. Opening up of economy for free entry of foreign players.

A SOCIAL CHARTER FOR BUSINESS

Few weeks ago, the Humble Prime Minister Dr Manmohan Singh presented a ten-point 'Social Charter' sharing his vision on the responsibility of corporate for sustainable and inclusive growth. He said, and I quote, "Indian industry must rise to the challenge of making our growth processes both efficient and inclusive. This is our endeavor in Government. It will have to be yours too and I seek your partnership in making a success of this giant national enterprise. If those who are better off do not act in a more socially
42 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

responsible manner, our growth process may be at risk, our polity may become anarchic and our society may get further divided. I invite corporate India to be a partner in making ours a more humane and just society." Unquote.

By the Y C Deveshwar mind, the Hon'ble Prime Minister's clarion call is not only a responsibility that we, in Indian Business and Industry, must commit ourselves to but a crying need that we cannot afford to neglect any longer. While we can justifiably be proud of India's stellar performance in GDP growth, the growing inequity in sharing the fruits of success is indeed a millstone that impedes the nation's true potential. Business Corporations draw heavily on societal resources. Therefore, it is in the enlightened selfinterest of business to engage constructively in enlarging its contribution to the broader social and environmental agenda. Competitiveness of firms can

be severely threatened by unsustainable environments and a lopsided social structure that creates islands of affluence amidst a sea of poverty. A constructive public-private partnership for socially responsible growth is imperative and must occupy a larger space in the future business strategies of India's corporate sector.

You are indeed aware of the enormous importance of our rural engagement in the future growth of your Company. We have constantly strived to meaningfully blend our social responsibilities with business competitiveness, so that we can continue to create shareholder value even as we enhance the benefits that accrue to rural communities. We
43 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

recognize that this is the path we must pursue to ensure sustainable and inclusive growth - a philosophy that is central to the vision articulated by Prime Minister's Social Charter for Business. I take immense pride that the vision enunciated by the Hon'ble Prime Minister echoes the core values that your Company has enshrined in its management philosophy and governance structure. We have indeed been 'practitioners' of this vision for many years now. It gives me immense satisfaction that your Company has executed, on a substantial scale, innovative business strategies which result in 'mainstreaming' the disadvantaged sections of rural India.

ITC Ltd. Company's pioneering e-Choupal initiative today comprises 6,400 choupals transforming the lives of over 3.5 million farmers in 38,500 villages in 9 States of India. We hope to reach out to 10 million farmers in 100,000 villages in the not too distant future. The Social and Farm Forestry Programme of ITC covers 65,000 hectares providing over 28 million person days of employment among the disadvantaged. In the process, we have also helped sequester over 2,000 kilotons of Carbon Dioxide as a firm commitment to combating climate change. Your Company's Integrated Watershed Development programmes in rural areas cover nearly 27,000 hectares providing critical irrigation to water stressed areas. This year, we have also forged a milestone partnership with the Government of Rajasthan for an integrated watershed development project covering 5,000 hectares.

44 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

ITC's initiatives to provide opportunities for non-farm incomes through economic empowerment of women, supplementary education and integrated animal husbandry services continue to make significant strides in rural empowerment.

As a nation, we face today a multi-dimensional challenge to chart a growth path that will transform the lives of almost a third of our billion populations who live at the margin. Surely, it is not a task that any single segment of society - be it Government or Responsible Business - can hope to accomplish in isolation. It is true that sustained high rates of GDP growth is one of the surest ways of creating livelihoods for the disadvantaged. However, if such growth impulses do not envision or contain conscious efforts to enhance social value, it is not necessary that high growth rates alone will ensure social equity. In fact, there is a danger that competitive pressures may not actually lead to development and growth in areas that need it the most.

ALIGNING FORCES OF FRANCHISE


Given the power of consumer franchise, how do we align forces amongst all the market participants to support a new movement for innovative CSR?

To make 'consumer choice' a compelling market driver we would need to create a supportive institutional framework to facilitate the process of making an informed choice by market participants. Let me briefly elaborate on some of these enablers:
45 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

First, the Policy and Institutional Framework.

Market participants would need an effective tool to make an informed choice in favour of a Responsible Corporation. I would suggest that Government support the development of a 'CSR Sustainability Trust mark', or a series of Trust marks defined by Industry segments, which could be displayed on products and services to convey to the consumer that the enterprise follows a strong commitment to building natural and social capital. Voluntary in nature, these Trust marks, crafted on sound scientific and market principles, will stand for the positive impact a company has made on the environment and the society. The Trust marks could also be supplemented with Ratings, based on the extent of the individual company's involvement in creating societal capital.

The Trust marks need to be administered by a reputed and independent body or bodies, much like the financial rating agencies. An institutional framework and appropriate guidelines can be created by a Government-Industry partnership to provide organizational support and credibility.

A major impetus can emerge out of Government's consideration to extend fiscal and financial concessions, priority clearance and other incentives to organizations that attain sustained high ratings. Government and its agencies could also give purchase preferences to suppliers with highly rated Trust marks.

Second, the role of Industry:

46 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

In championing a sincere commitment to a Vision that embraces contribution to Society as a key component of business strategy.

In moving towards voluntary disclosure of Triple Bottom Line performance in the Company's Annual Reports, verified by independent reputed third party organizations.

In making a strong effort to attain the CSR Sustainability Trust marks, and displaying the same on their products and services.

In enlarging the Company's contribution by giving preference to vendors with a strong CSR and Sustainability orientation.

In developing a model code of responsible conduct by Industry bodies and associations for its members.

In encouraging Modern Retail outlets to develop special sections that display and sell products with Trust marks.

In providing support to the creation of Awards that recognize outstanding Sustainability Performance. This would provide a tremendous reputation asset and incentives CSR significantly.

47 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

In strengthening reporting on Sustainability based on guidelines such as the Global Reporting Initiative. I am sure that the Indian operations of multinationals, not listed on Indian bourses, would also want to make such public disclosures and demonstrate their contribution to the Indian Society. I envisage a future where Sustainability Reporting will form an integral part of a firm's public disclosures, and will be valued by stakeholders in equal measure to the established practices of financial reporting.

Third, the role of Investors. Investors play a critical role in encouraging social accountability in corporate behavior. Globally, there are today hundreds of funds that invest in socially responsible enterprises. These funds rely on Sustainability Indices such as Dow Jones Sustainability World Index, FTSE4Good, Domini 400 Social Index and others to guide investment decisions. These funds have already channeled large amount of investors' savings into companies that have high social brand capital.

India has witnessed some welcome developments in this direction in recent years. The ABN Amro Bank launched a Sustainable Development Fund as India's first Socially Responsible Investing Fund. Recently CRISIL, S&P and KLD have announced that they would develop an Environmental, Social and
48 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Corporate Governance (ESG) Index of Indian companies. The Institute of Chartered Accountants of India is also reported to be working on developing a similar evaluation. Individual investors, while seeking to maximise returns from their portfolio holdings, could exercise a powerful choice for companies with high Triple Bottom Line performance.

Banks and Financial Institutions could ask for voluntary disclosures and factor the rating in their lending evaluations.

Fourth, the role of Civil Society organizations. Consumer awareness will benefit immensely if civil society organizations and consumer bodies actively advocate the usage of Trust marks. They could also promote awareness amongst constituents to support products and services of companies with higher Sustainability ratings.

Schools and educational institutions could also promote awareness on responsible corporate behavior and its association with the Trust mark ratings on products and services, and design elements in their curriculum to groom citizens of tomorrow as enlightened consumers.
49 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

And finally, the Media, as one of the most powerful forces of shaping public opinion, can make a multi-dimensional contribution in this direction.

It is my strong belief that by aligning such powerful forces, we will see the emergence of a new consciousness where CSR will transcend from corporate philanthropy to a competitive value proposition.

ITC has been instrumental in setting up the CII-ITC Centre of Excellence for Sustainable Development, which is a unique institution that seeks to address the void in developing requisite capability on Sustainability issues among Indian industry. The Centre endeavors to bring about transformational change in Indian businesses by providing thought leadership, promoting awareness and building capacity. One of the major initiatives of the CII-ITC Centre is to recognize excellence in Sustainability practices by presenting Awards to industry, based on a rigorous process of selection. This attempt to recognize outstanding Sustainability initiatives is designed not only to celebrate individual corporate action, but also to inspire others to follow.

ITC convinced that in today's enlightened India, more and more companies will respond to the appeal made by the Hon'ble Prime Minister to forge partnerships for social action,

50 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

and achieve growth with efficiency and inclusively. Making markets work for CSR will indeed provide the compelling foundation for such initiatives.

Philosophy

ITC is a professionally managed organisation and the core value underlying our corporate philosophy is "trusteeship". We believe this organisation has been handed to us by the various stakeholders in "trust" and we as professionals are the "trustees" of these stakeholders. It is therefore our responsibility to ensure that the organisation is managed
51 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

in a manner that protects and furthers the interests of our stakeholders. We recognise society as an important stakeholder in this enterprise and therefore it is part of our responsibility to practise good corporate citizenship.

It is also our belief that in order to serve the interests of our stakeholders in perpetuity, we must build ITC into an institution whose dynamism and vitality are anchored in its core value.

Corporate Governance Policy The Corporate Governance Policy is the apex level instrument guiding conduct of the affairs of the Company and clearly delineates the roles, responsibilities and authorities of the key entities in the governance structure of the Company. This Code forms an integral part of the Companys Governance Policy. The directors, senior management and employees must adhere to the Corporate Governance Policy of the Company.

Good Corporate Citizenship

In the conduct of the Companys business, the practice of good corporate citizenship is a prerequisite and embraces the following:
52 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Dealing with People in the Organisation

In dealing with each other, directors, senior management and employees shall uphold the values which are at the core of our HR Philosophy - trust, teamwork, mutuality and collaboration, meritocracy, objectivity, self respect and human dignity. Indeed, these values form the basis of our HR management systems and processes. In selection and recruitment, while meritocracy will be a prime criterion, managers will scrupulously consider all factors that go towards securing the interests of the Company. ITC will focus on meritocracy, equity and upholding of Company values in all people processes including performance management systems, appraisals, remuneration and rewards.

A Gender Friendly Workplace

As a good corporate citizen, ITC is committed to a gender friendly workplace. It seeks to enhance equal opportunities for men and women, prevent/stop/redress sexual harassment at the workplace and institute good employment practices.

53 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Sexual harassment includes unwelcome sexually determined behaviour such as: unwelcome physical contact; a demand or request for sexual favours; sexually coloured remarks; showing pornography and any other unwelcome physical, verbal or non-verbal conduct of a sexual nature.

ITC maintains an open door for reportees; encourages employees to report any harassment concerns and is responsive to employee complaints about harassment or other unwelcome and offensive conduct. A committee has been constituted to enquire into complaints and to recommend appropriate action, wherever required.

ITC demands, demonstrates and promotes professional behaviour and respectful treatment of all employees.

Relationships with Suppliers and Customers

All directors, senior management and employees shall ensure that in their dealings with suppliers and customers, the Companys interests are never compromised. Accepting gifts and presents of more than a nominal value, gratuity payments and other payments from suppliers or customers will be viewed as serious breach of discipline as this could lead tocompromising the Companys interests.

Legal Compliance

54 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

It is the Companys policy to comply fully with all applicable laws and regulations. Ensuring legal and regulatory compliance is the responsibility of

the Chief Executives of the Businesses and the Divisional Management Committees. The Company cannot accept practices which are unlawful or may be damaging to its reputation. Divisional Management Committees must satisfy themselves that sound and adequate arrangements exist to ensure that they comply with the legal and regulatory requirements impacting each business and identify and respond to developments in the regulatory environment in which they operate. In the event the implication of any law is not clear, the Companys Legal Department shall be consulted for advice.

Health and Safety

The Company attaches great importance to a healthy and safe work environment. ITC is committed to provide good physical working conditions and encourages high standards of hygiene and housekeeping. Particular attention should be paid to training of employees to increase safety awareness and adoption of safe working methods, particularly designed to prevent serious or fatal accidents.

Environment Policies

The Company believes that commitment to sustainable development is a key component of responsible corporate citizenship and therefore deserves to be accorded the highest
55 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

priority. Accordingly, the Company is committed to Best Practices in environmental matters arising out of its business activities andexpects each business to fully demonstrate this commitment.

In addition to complying with applicable laws and regulations, Businesses must establish procedures for assessing the environmental effects of their present and future activities. They should adopt Best Practices in their environmental policies and procedures. Personal Conduct

All directors, senior management and employees have the obligation to conduct themselves in an honest and ethical manner and act in the best

interest of the Company at all times. They are expected to demonstrate exemplary personal conduct through adherence to the following:

Avoidance of Conflict of Interest

All directors, senior management and employees must avoid situations in which their personal interest could conflict with the interest of the Company. This is an area in which it is impossible to provide comprehensive guidance but the guiding principle is that

56 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

conflict, if any, or potential conflict must be disclosed to higher management for guidance and action as appropriate.

Transparency and Auditability

All directors, senior management and employees shall ensure that their actions in the conduct of business are totally transparent except where the needs of business security dictate otherwise. Such transparency shall be brought about through appropriate policies, systems and processes, including as appropriate, segregation of duties, tiered approval mechanism and involvement of more than one manager in key decisions and maintaining supporting records. It shall be necessary to voluntarily ensure that areas of operation are open to audit and the conduct of activities is totally auditable.

Protection of Confidential Information

No director, senior management and employee shall disclose or use any confidential information gained in the course of employment/ association with the Company for personal gain or for the advantage of any other person. No information either formally or informally shall be provided to the press, other publicity media or any other external agency except within approved policies.

Company Facilities

57 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

No director, senior management and employee shall misuse Company facilities. In the use of Company facilities, care shall be exercised to ensure that costs are reasonable and there is no wastage.

Waivers

Any waiver of any provision of this Code of Conduct for a director, senior management or employee must be placed for approval before the Companys Board of Directors/ Corporate Management Committee, as appropriate.

Non Adherence

Any instance of non-adherence to the Code of Conduct / any other observed unethical behaviour on the part of those covered under this Code should be brought to the attention of the immediate reporting authority, who shall in turn report the same to the Head of Corporate Human Resources Senior management for the purpose of this Code would mean the following: - Managers at Grade A & its equivalent, and above - Divisional & SBU Chief Executives - Corporate HODs * This Code of Conduct, as adopted by the Board of Directors of the Company on 26th March, 2005, was amended on 29th March, 2006

58 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

ITC, 10 other Indian firms among world's 50 'Local Dynamos'

Going global is not the only trump card for an international recognition'. As 'many as 11 India companies, including the likes of ICICI Bank and Bharti

Airtel, have made it to a list of 50 'Local Dynamos' for mastering the dynamics of their domestic markets.

These 50 firms from the world's Rapidly Developing Economies (RDEs) are "domestically focused, at least for now, and have devised formidable business models with which to master the intense dynamics of their local markets," global consultancy firm Boston Consultancy Group said in a report.

Other Indian companies in the list are two Tata Group entities Indian Hotels and Titan Industries besides Amul; Apollo Hospitals, CavinKare Group, ITC Limited, NIIT, SKS Micro finance and Subhiksha. Apart from the four BRIC countries - Brazil, Russia, India and China - the list also Includes companies from Indonesia, Malaysia, Mexico, Poland, Slovakia, Poland and Thailand.

59 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

The study titled "The BCG 50 Local Dynamos - How Dynamic RDE based companies are mastering their home markets - and what MNCs need to learn from them" has 15 companies from China, including the internet search engine Baidu.com.

BCG said these companies were selected on the basis of criteria such as high growth and original business model specifically adapted to the unique challenges posed by RDEs. According to BCG, companies from RDEs are "staying home" and conquering their domestic markets. Further, these firms are using innovative Business models to beat MNCs and established domestic incumbents, many of which are state-owned entities.

BCG said ICICI Bank has an interest income of 5,196 million dollars as compared to its MNC competitor, HSBC, which rakes in an interest income of 1,066 million dollars. "Withs more than 950 branches and 24 million customers, it offers a diverse range of financial products and services and competes well against local and foreign rivals," it noted. Observing that the chosen Dynamos target their offerings mainly at the middle class, the study said India has shown that companies can serve the poor profitably provided they use "the right approach".

Privacy Policy

60 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

ITC Limited welcomes you to its website and looks forward to a meaningful interaction with you. ITC Limited respects your right to privacy. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particulars and the like, shall be entitled to privacy and kept confidential. ITC Limited assures you that your personal information shall not be used/disclosed by it, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law. ITC Limited assures you that in the event of your personal information being shared with its subsidiaries, business associates etc., such sharing of information shall be for the purpose of doing the intended business with you. ITC Limited reserves its rights to collect, analyse and disseminate aggregate site usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its subsidiaries, and business associates as a general business practice. In the course of its business ITC Limited may hold on-line contests and surveys as permitted by law and it reserves its right to use and

61 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its subsidiaries and business associates as a general business practice. If you have any questions or concerns regarding your privacy issues, please do not hesitate to contact ITC Limited at webmaster@itc.in While ITC Limited assures you that it will do its best to ensure the privacy and security of your personal information, it shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorised persons consequent to misuse of the internet environment. Cookies :- To personalise your experience on our website or to support one of our promotions, we may assign your computer browser a unique random number called a cookie. "Cookies" enhance website performance in important ways like personalising your experience, or making your visit more convenient. Your privacy and security are not compromised when you accept a "cookie" from our website. ITC Limited does not use "cookies" to collect personal information. "Cookies" cannot read data from your computers hard disk or read cookie files from other websites. ITC Limited reserves its rights to revise this privacy policy from time to time at its discretion with a view to making the policy more user friendly.

62 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

63 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

64 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

65 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

OBJECTIVES OF THE TRAINING


INTRODUCTION My research report is entitled A study of HR Practices in ITC. Firstly I would like to discuss about HR Practices. What are HR Practices? HR Practices are those practices which are been done by the organization for having optimum utilization of human resource of the organization. These practices can be explained as follows: Recruitment & Selection Training & Development Performance Appraisal System Evaluation System Feed Back Mechanism Rewards to Employees Work Remuneration of the employees Increment practices

66 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

INTRODUCTION OF HRM Human resource management is the planning , organizing, directing, and controlling of the procurement, development, compensation, integration, maintenance and separation of human resources to the end that individual, organizational, and social objective are accomplished.

FEATURES OF HRM Increased competition Emphasis on quality in staff, goods/services Flexibility in operations Willingness to adopt to changing market needs Global Market

OBJECTIVES OF HRM Integration of HRM policy with business goals/objectives Attainment of organizational objectives through human capital Creation of flexible work hours/function

67 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Creation of a flexible environment to be responsive to market ambience, as per the need of the dizzily fast packed and changing environment.

Integration of people related issues with business issues, while bringing people related issues to the fore and advocating primacy of business needs. MEANING & DEFINITION HRM is a management function that helps managers recruit, select, train and develops members for an organization obviously HRM is concerned with peoples dimension in organizations HRM: - It is also a management function concerned with hiring motivating and maintaining people in an organization. It is a series of integrated decision that from the employment relationship; their quality contributes to the ability of the organization and the employees to achieve their objective. Human resource management is concerned with the people dimension in management. since every organization is make up of people, acquiring their services, developing their skill, motivating them to higher level of performance and ensuring that they continue to maintain their commitment to the organization are essential to achieving organizational objectives

68 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

INTRODUCTION OF RECRUITMENT
The human resources are the most important assets of organization. The success or failure of an organization is largely dependent on the caliber of the people working therein. Without positive and creative contribution from people, organization cant progress and prosper. In order to achieve the goals and perform the activities of an organization, therefore we need to recruit people with requisite, skills, qualification and experience. While doing so we have to keep the present as well as future requirements of the organization in mind.

OBJECTIVE To effectively manage the manpower recruitment in coherence with long term and short term manpower planning of the organization through a standard recruitment and selection policy. To proactively and systematically identify the recruitment needs in time. To ensure that all the recruitment are within the manpower budget and as per the laid down policy. The recruited people with required level of skilled and aptitude for learning and growth.

69 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

SCOPE: This policy shall apply to all PERMANENT management position in the company including the workmen.

IDENTIFICATION OF VACANT POSITIONS 1. Total permanent manpower strength/budget for organization has been sanctioned by the board of directors. 2. All the recruitment has necessarily to be made within the approved budget/strength only. 3. Vacancies against the sanctioned budget may arise due to: Retirement Turnover Natural Separation

4. whenever a vacancy arise, the concerned department has to fill up the prescribed manpower requisition form clearly indication the job description and specification, time frame and send it to HR department.

70 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

HR PLANNING

HRP is the process of forecasting an organizations future demand for and supply of, the right type of people in the right number. It is only after this that the HRM department can initiate the recruitment and selection process. HRP is the sub-system in the total organizational planning. Organizational planning includes managerial activities that set the companys objective. HRP facilitates the realization of the companys objectives by providing the right type and right number of personnel. HRP then is like materials planning that estimate the type and quality of the materials and supplies needed to facilitate the manufacturing activities of the organization. HRP is variously called manpower planning, personnel planning or employment planning.

71 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

RECRUITMENT SOURCES The sources of recruitment may be broadly divided into two categories: internal sources and external sources. On receipt of the Manpower Requisition (MPR) form HR department will initiate action of sourcing the candidates as under:

1. INTERNAL SOURCES: As a matter of policy, the organization will encourage to fill up the vacancies from within the existing people if they are fulfilling the criteria and found suitable. In order to invite application from internal sources, notice/circular for all such vacancies will be put up on the notice board. In case any permanent employee dies in harness due to accident or any other reason, one depend son of deceased employee may be given preference in employment with the company subject to his fulfilling the eligibility criteria based on qualification and experience as well as suitable vacancy in the company at that time.

72 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

The conditions fulfilling the requirement may apply against internal notification to HR department through their department.

2. other sources : Other sources can be tapped for recruitment only when suitable candidates are not available internally. Other sources may include the following:

internal data bank local employment exchange advertisement through newspaper Placement agencies.

Methods Of Recruitment The following are the most commonly used method of recruiting people. 1. Internal Method 2. Direct Method 3. Indirect Method

1.

INTERNAL METHOD:

73 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

PROMOTION AND TRANSFERS:

ITC Prefer to fill vacancies through promotion or transfers from within wherever possible. Promotion involves movement of an employee from a lower level position to higher level position accompanied by changes in duties, responsibilities, status and value and value. It may lead to changes in duties and responsibility, working conditions, etc., but not necessarily salary. Internal promotions and transfers certainly allow people greater scope to experiment with their career, kindling ambitions and

motivating them to take a shot at something they might otherwise never have considered. The system, of course, works best for young executives who are willing to take risks. JOB POSITION Job position is another way of hiring people from within. In this method, the organization publicizes job openings on bulletin boards, electronic media and similar outlets. Hindustan lever introduced its version open job position in early 2002 and over 40 positions have since been filed through the process. HLL even allows its employee to under take career shifts, for example from technical position system.

74 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

EMPLOYEE REFERRALS Employee referral means using personal contacts to locate job opportunities. It is a recommendation from a current employee regarding a job applicant. The logic behind employee referral is that it takes one to know one employee working in the organization in this case, are encouraged to recommend the name of their friends working in other organization for a possible vacancy in the near future. In fact, this has become a popular way of recruiting people in the highly competitive information technology industry now a day. Companies offer rich rewards also to employees whose recommendation are accepted after the routine screening and examining process is over- and job offers extended to the suggested candidates.

Direct Method: Campus Recruitment It is a method of recruiting by visiting and participating in college campuses and their placement centers. Here the recruiters visits reputed educational institutions such as IITs, IIMs colleges and universities with a view to pickup job aspirants having a requisite technical of professional skills. Job seekers are provided information about the jobs and the recruiters inturen get a snap shot of job seekers through constant interchange of information with respective institutions. A preliminary screening is done within the campus

75 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

and the short listed students are then subjected to the reminder of the selection process. In view of the growing demand for young managers, most reputed organizations visit regularly and even sponsor certain popular activities with a view to earn goodwill in the job market. Advantage of this method include: the placement centre helps locate applicants and provides resumes to organization; applicants can be prescreened; applicants will not have to be lured away from a current job and lower salary expectation.

Indirect Method Advertisement This includes advertisement in news papers; trade, professionals and technical journals; radio and TV etc. In recent time this medium became just as colorful lively and

imaginative as consumer advertising. The ad generally gives a briefoutline of the job responsibilities, compensation package, prospects in the organization etc. This method is appropriate when (a) the organization intends to reach a large target group and (b) the organization wants a fairly good no. of talented people who are geographically spread out. Head Hunters There is an influx of executive search agencies also known as head hunters who specialize in selection of professionals for very senior or top posts, where applicants are in short supply and employers have no time to go round in search of the best talents
76 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

SELECTION PROCEDURE

1.

Screening of Application :
All application received from various sources will be screened by the concerned department and HR based on the job description and specification and the applicant profile.

Shorting of prima facile suitable candidates who should be called for test/interview shall be prepared. The ratio between the number of vacancy and the number of candidate to be called for test/interview should normally be 1:5.

2. TEST:
Depending on the requirement of the job if required, management may conduct written/aptitude/psychometric/physical or any other test as deem fit. Short listed application will be send formal letter for appearing test at least 15 days in advance.

77 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

3.INTERVIEW: All the candidates short listed for interview will be informed through a formal call letter for attending interview at least 15 days in advance. The candidate will be interview by the interview panel.

4.

FINAL SELECTIOM AND APPOINTMENT:

Recommendation of the interview panel will be put up before the MD by the HR Department for his approval.

Candidates for the officer and above after interviewed by the panel will be finally interview by the MD.

Selection of candidates will be strictly on the basis of merit. Other things being equal local candidate from state of Bihar will be given preference.

Appointment letter will be issued to the finally selected candidates after duly approved by MD. However, in case appointment letter can initially be issued to the candidates and the detailed formal appointment letter can be issued at the time of joining.

78 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Before letter of appointment is issued to candidates HR department will ensure the following: 1. Check and verify all the personal details furnished by the candidates. 2. Verify the certificates and other credentials. 3. Make necessary reference/antecedents verifications whenever required.

5.Joining Formalities: (a) Employees joining shall first report in the HR department will facilitate in completing the joining formalities such as filling of joining report and other necessary forms. (b) HR department will ensure that the candidates will be allowed to join subject to their being found medically.

79 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

80 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Q1.

How long you are working in the organization ?

81 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Q2.

what are the various sources of recruitment in your Organization?

82 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Q3. Are you satisfied with the recruitment process of your company ?

83 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Q4. Are you satisfied with your organization salary increment Policy ?

84 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Q5. Are you satisfied with the training procedure given in the Organization ?

85 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Q6. Are you getting regular training in your company ?

86 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Q7. What methods is used for the performance appraisal system in your organization?

87 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Q8. Are you satisfied with your promotion activities in your Organization?

88 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Q9.

Does the present performance appraisal system meet your Career advancement?

89 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

10.Are you comfortable with the working environment?

90 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

91 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Research Design: Descriptive Study

Data Collection: Primary Data/ Secondary Data

Research Instrument: Close-ended Questionnaire

Sample: Factory Campus

Data Analysis: Pie-Chart, Mean ,Standard deviation ,Z test

Sample Size: 100

Sampling Procedure: Judgment sampling

92 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

To study the overall employee satisfaction level of ITC LTD.

S.NO

OVERALL EMPLOYEE SATISFACTION

NO. OF RESPONDANTS

PERCENTAGE

Highly satisfied

32

32

satisfied

35

35

Neither satisfied nor dissatisfied

20

20

dissatisfied

Highly dissatisfied

Total

100

100

93 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Sales
5% 8% 32% 20%
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 5th qtr

35%

94 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Serial no.

Frequency

(F)

(F*X)

(X) 32

32 35

2 3 4 20

70 60 32

08 5 05

25 100 219

Total

95 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Formula:-

x=fx n =219/100 Mean (x) =2.19

Mean

Frequency

Deviation=d

Fd

(x)

(f)

(x-x ) D (1-2.19) 1.41 45.12

1 2

32 1.05

35

(2-2.19) 0.03

20

(3-2.19) 0.65

13

08

(4-2.19) 3.27

26.16

05

(5-2.19)

39.45

96 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

7.89 100 Total fd=124.78

Formula:

Standard deviation:

=fd/n =124.78/10

=11.17/10

=1.117

Hypothesis testing:

(Z-test)

= -/(/n)

=2.19-2.5/1.117/100

=-0.27/10

=-0.027
97 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

RESULT

Employees are less than avg. satisfied(2.19) by the

training practices at ITC PVT.

Standard Deviation for the sample taken=1.117

98 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

LIMITATIONS

99 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

100 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

FINDINGS

101 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

102 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

103 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

104 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

conclusions

There are the following conclusions come up after the research of the project by filling the questionnaire: The working environment of the organization is excellent this is reason

why employees are doing the work their and they are stable there.

Generally organization appointed the employees through the

recommendations that is references even though other sources are

there.

The employees are satisfied with the recruitment process of thE organization. Most of the employees consider that the salary increment policy is good.

105 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Generally ranking method is used in the organization for the

Performance.

appraisal system and with the promotion activities.

As they accept that the working environment is really good this shows

they are satisfied and the satisfaction of the employees of the

organization is very necessary.

And at last I would like to say that satisfied employees contribute

more to the organization this is the reason why ITC is growing faster.

106 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

107 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

RECOMMENDATION
There are the following suggestions being an HR student I would like to give the organization: Organization should keep the eyes on the recruitment process they should recruit the employees from outside as well means from where they get the employees they should recruit them. raining programs even though their training programs are quite good. Organization should regularly give the increment on the salary so that who are not satisfied they would become also satisfied. Organization should analyze the training methods and should adopt

those methods which are good for the employees and promotion

activities should be good so that employees are satisfied as we know

this is the basic requirement of the success.

108 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

109 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Bibliography

http://www.itcportal.com/about-itc/itc-profile/itc-profile.aspx http://www.itcportal.com/itc-business/index.aspx http://www.economywatch.com/business-and-economy/information-technologyindustry.html http://en.wikipedia.org/wiki/Information_technology http://business.mapsofindia.com/india-industry/it.html http://www.itcinfotech.com/Company-Overview.aspx

110 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Annexure

111 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Questionnaire

112 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

QUESTIONNAIRE

AGE:______________________________________________________ GENDER:____________________________________________________ DESIGNATION:____________________________________________ DATE OF JOINING:_________________________________________ BUSINESS:________________________________________________

113 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

EFFECTIVENESS OF TRAINING AT ITC

1) Training at academy helped in meeting your pre-determined objectives. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

2) Modules in the training program were helpful in developing the practical knowledge. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

3) The content were balanced among theoretical and practical areas. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say
114 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

4) The training was relevant with reference to the job roles in the shop floor. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

5) Duration of classroom training was enough in building the confidence. a) Strongly Agree b) Agree c) Party Agree d) Cant Say

6) Your confirmation process was the smooth selling and encouraging. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

115 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

YOUR VIEWS ON CLASSROOM EXPERIENCE

7) The faculties had been discussing practical and plant based problems. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

8) It was fun to attend the classes at academy. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

116 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

9)

You had been given ample opportunity to express your views during

classroomsessions. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

10) The subjects covered were new for you. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

FACULTIES EFFECTIVENESS

11) Style delivery & clarity of the subject. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

117 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

12) Plant visit were useful for your development. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

13) After accomplishment of the classroom training you were aware of various plant locations. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

14) After the accomplishment of overall training you were aware of all the concerned SOPs. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

118 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

15) After the accomplishment of overall training you were aware of all whose who in thecomplex. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

16) The safety training provided at academy has brought in you the sense of safety strongly and has kept you at bay from any mishappenings. a) Strongly Agree b) Agree c) Partly Agree d) CantSay

17) You have learnt six sigma tools during the contact program effectively. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say
119 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

18) You had improved your communication skills during the course of the contact program. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

19) The classroom ambient and the food quality was conduct for your learning. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

20) Your overall training period was a lifetime experience for you which has developed Confidence and the ever lasting memory. a) Strongly Agree b) Agree c) Partly Agree d) Cant Say

120 1112370001 SAROJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Write few sentences about your overall experience.

________________________________________________________________________

________________________________________________________________________

______

________________________________________________________________________

________________________________________________________________________ ________________________________________________________________________

________________________________________________________________________

121

Roll No. 1112370001

122

Roll No. 1112370001