Tourism Department .

Reference Guide

1.

KEYBOARD MAPPING
Main Key Board

~OPT ` FLD

! 1
AVAIL

@ 2
FLIFO

# 3
GFAX

$ 4
FAX

% 5
RMKS

^ 6
RCVD

& 7
TKT

* 8
TL

( 9
FONE

) 0
SEG

_ -

= {

+ + = *
DSPL

NAME

Backspace Clear CLEAR-ALL

| Tab | Caps Lock Shift CTRL

Q A

W
CLNDR

E S
SPLIT

R D F
FULL

T G
CONFG

Y H
HELP

U
UMSG

I
I-SAB

O K
KYBD

P
PROG

} ]

J N M

L
< ,
NEW#

: ; > .
CSS

[ [ " ' ? /
SLASH

RETRN

| \

END-ITEM

Print-Enter Enter

ERASE

CROSS OF LORRAINE

Z
ALT

C
CALC

V
CLSVC

Shift CTRL

MONTR

SPACE BAR

ALT

Keterangan :

= Change = End Item = Display (biasa disebut Dollar) (biasa disebut Endi ) = Cross of lorraine

Prepared by: Tourism Department October 2008

Galileo - ABACUS DSI

-1-

2.

AGENT SIGN IN

Abacus system mempunyai 6 area kerja untuk sine-in, terdiri dari area A, B, C, D, E, dan F. Keuntungan mempunyai lebih dari satu area adalah: o Agent dapat membuat transaksi yang berbeda secara bersamaan tanpa mempengaruhi transaksi yang lain. o Lebih dari satu user dapat sine in dalam satu computer Format entry : SI (number) min. 2 max. 6 characters Contoh : Response:
AGENT SIGN IN 1 CURRENT PASSCODE < xxxxxxxx > 4 5 DUTY CODE <*> AREA <A> L6N8.L6N8*AAIA. B. C. D. E. F NO MESSAGE..05JUL ID 2 <003234> SUF 3 <L6N8> 6 < ..>

SI3234

(Enter)

NEW PASSCODE

CODE 1 2 3 4 5 6

DESCRIPTION Password min.7 max.8 characters diakhiri numeric Number I.D Pseudo City Code atau PCC Duty Code Area A dimana kita bekerja New Pass code Apabila kita ingin melakukan perubahan Pass code dari yang sebelumnya.

2.1

SPECIFIC AREA SIGN IN

Abacus system juga mempunyai fasilitas sine - in hanya untuk satu area kerja yang diinginkan. Misal: Sine - in hanya untuk Area A saja. Format: SIA1234

Response:
AGENT SIGN IN CURRENT PASSCODE <........> ID <001234> SUF < W0X8 > DUTY CODE <.> AREA <A> NEW PASSCODE <........>

2.2 PINDAH AREA KERJA

Apabila kita sedang melakukan pembuatan PNR di area A, sementara pada saat yang bersamaan tersebut terdapat penumpang lain yang ingin melakukan penge-cek-kan schedule di Abacus system. Tanpa harus melakukan ignore PNR, abacus dapat melakukan fasilitas pindah area. Format: A Response: or B or
A L6N8.L6N8*AAI.A C

or

or

or

2.3 ACTIVITY SINE-IN

Untuk mengetahui area kerja yang sedang aktif sekaligus memberikan informasi mengenai PCC. Format: Response: *S*
L6N8.L6N8*AAI. A. PNR PRESENT ACTIVE AGENT M TASYA 1234-L6N8 L6N8.L6N8*AAI. B.PNR PRESENT L6N8.L6N8*AAI.C.PNR PRESENT L6N8.L6N8*AAI.D.PNR PRESENT L6N8.L6N8*AAI E.E L6N8.L6N8*AAI.F

Atau Format : Response : *S L6N8.L6N8*AAI. A

3.

SIGN OUT

Apabila kita sudah selesai melakukan segala aktivitas di dalam abacus system, sebaiknya dilakukan fasilitas Sign-out ini dengan tujuan keluar dari satu atau seluruh area yang active. Untuk menutup seluruh area sine-in di Abacus system, adalah dengan format sebagai berikut: Format : Response : SO*
A.B.C.D.E.F..SIGNED OUT

4.
4.1

CHECK ADDRESS / LNIATA COMPUTER DAN PRINTER

CHECK ADDRESS COMPUTER ONLY or LNIATA CRT

Untuk mengetahui nomor CRT addres / computer dari masing-masing Travel Agent adalah sebagai berikut: Format : Response : J
Your Set Address is 8BDC12 P-23 LS12 STA-0222 RESB

4.2

CHECK SEMUA ADDRESS CRT / LNIATA CRT TRAVEL AGENT

Untuk mengetahui LNIATA Address di masing-masing lokasi. Format : Response : PE*L6N8

8BDC04PTR 8BDC10CRT 8BDC12CRT 8BDC16CRT 8BDC32PTR (LNIATA Address untuk Message Printer) (LNIATA Address untuk Computer CRT) (LNIATA Address untuk Ticket Printer)

5 HOST HELP SYSTEM

Tujuan : untuk mengetahui semua entry dari macam macam product yang dimiliki oleh Abacus. Host Help System dibedakan menjadi 3 level yaitu sebagai berikut : Level 1 2 3 Entry F*FOX F*(Item number) i.e. F*32 F*(item nbr) i.e. F*1 Description Display FOX Table of contents View parts of the table of contents. Formats for a specific item from the table of contents. Detailed information for a specific format.

6 HOST REFERENCE SYSTEM / DIRECT REFERENCES SYSTEM

Berfungsi untuk memberikan segala informasi up to date yang berkaitan dengan Abacus dan Vendors di Abacus System ( Hotel , Cars , Airlines , Insurance dsb ). Format : Response :
LISTED CATEGORIES ARE... 01 AAI-ABACUS AGENCY INFO 03 ADA-ABACUS DIRECT ACCESS 05 AIR-CONSOLIDATORS 07 ALL-ALLIANCE DRS 09 AR3-CHANGE 11 AR5-CHANGE 13 BSP-INFORMACION BSP 15 CCS-DLS 17 CTI-CANADA-MEXICO-CARIB 02 AAL-SABRE INFORMATION 04 AGT-SUBSCRIBER REFERENCE 06 AJV-JOINT VENTURES 08 AR2-CHANGE 10 AR4-CHANGE 12 ASG-AIRLINE SVC GRP 14 CAR-CARS INDEX 16 CLM-ABACUS CLAIM IT 18 DLY-DELAY CODE DESCR

Contoh : Untuk melihat market Abacus di negara mana saja, formatnya : Y/MKT Kemudian kita ambil Market negara mana yang kita inginkan : Y/MKT/ID1 Untuk melihat General News di Abacus, Formatnya : Y/AAI/SYS/P2 Untuk melihat Partisipasi Airline-airline yang tergabung di Abacus : Y/SYS

7 DECODE AND ENCODE

No 1. 2. 3. 4. 5 6 City Airlines Equipment Travel Agent Country Airport Description W/*FRA W/*JL W/EQ*D10 W/*V3S8 HCCC/TW -- 0 -F*FOX/ENCODE/DECODE Decode Encode W/-CCFRANKFURT W/-ALJAPAN AIRLINES W/EQ-BOEING W/-TAKUTA CEMERLANG HCCC/AUSTRALIA W/-APCHIANG MAY

Reference:

8.

SCHEDULE DISPLAY
SSUBSIN

Format: Response :
SUBSIN 29AUG WED 1BO 396 Y 2SQ 133 P 3SQ 4GA 5GA 6SQ 135 P 842 C 315 C 159 P

SUB/Z 7 A A Y Y A F M F H M M F M J H J K L L J H

SIN/ 1 D Y K D Y V V D Q Q N M SUBSIN 1250 1605 73S 0 SUBSIN 1240 1550 313 M 0 SUBSIN 1750 2100 313 M 0 X14 SUBSIN 0725 1040 734 B 0 SUBCGK 1400 1520 734 S 0 SIN 1700 1930 744 M 0

Additional Formats Format Example S23NOVJKTSIN S29NOVSINAMS9A S2DECHKGEWR/8A S25JANSINNRTJL S* S20DEC SR SR7 Reference Description Date specific display Schedule display by departure time Schedule display by arrival time Specific carrier display Display more schedule Schedule date change Schedule Return same date Schedule Return 7 days ahead F*FOX/SCHEDULE/DISPLAY F*FOX/EXTENDED/SCHEDULE

9. VERIFY FLIGHT INFORMATION

Tujuan : untuk mengetahui informasi dari suatu penerbangan.

Melihat informasi dari suatu penerbangan di abacus bisa dengan 3 cara yaitu : 1. 2. 3. From Flight Number From Availability display From Itinerary V*Flight Number VA*Line number VI*Segment number

Berikut salah satu contoh response dari Flight Information Entry : V*GA868
ARVL MEALS EQP ELPD ACCUM MILES SM 1105 S 734 1.35 1.35 557 N ARR-TERMINAL 1 1250 L / 2.00 4.20 679 N

21DEC DPTR CGK SIN 0830 DEP-TERMINAL TWO SIN SGN 1150 DEP-TERMINAL 1

Additional formats
Format Example VA*1/2 VI*3 VI*1/3 VI* V*SQ2/20NOV Reference : Description Verify from CPA (lines 1 and 2) Verify from itinerary one segment Verify from itinerary multiple segment Verify from Itinerary all segments Verify details of a specific flight F*FOX/VERIFY/FLIGHT

10.
Penjelasan.

AIR AVAILABILITY
Memberikan informasi mengenai availability yang ada dari semua airlines participant yang ada di Abacus system .

10.1 DISPLAYING CITY PAIR AVAILABILITY (CPA)

Format:

1(date)(departure city)(arrival city)(departure time Optional)

Code 1 2 3 4 5

Description Header lines Date availability request, day of the week, originating city/time zone, destination city/time zone, time difference between origin/destination cities. Aircraft type Meal served If blank, no meal is served Number of stops O is non-stop flight Communication link codes-DC=Direct Connect Sell,DCA=Direct Connect Availability : DU * / SPM 2 = Tuesday 6 = Saturday 3 = Wednesday 7 = Sunday 4 = Thursday

Meal Codes

Codes for Days of the week 1 = Monday 5 = Friday

10.1.1 Shortcuts entry for City Pair Availability Format Example 1* 1*OA 1*R Description Display more availability Display original availability Redisplay last availability

1*9A 1*/6P 11 1-1 1-1*8P 1SQGAQF 1*QF 1*AHKG 1SQ 125NOVCGKAMS9A-B 1-M Reference:

Request alternate time Request more availability by arrival time Availability date change forward (max 30 days) Availability date change backward Combined entry for date/time change Request specific carriers Exclude specific carriers Change arrival city Request specific carriers Request CPA by class of service Change class of service requested F*FOX/CITY/PAIR/AVAIL.

10.2 DISPLAYING DIRECT ACCESS AVAILABILITY

Example Entry: 125NOVSUBSIN GA Response:
25NOV SUN SUB/Z 7 SIN/ 1 GA RESPONSE 13GA 842 C9 Y9 M9 L9 V9 SUBSIN 0730 1045 734 0 14GA 323 C9 Y9 M9 L9 V0 SUBCGK 1800 1920 734 0 15 GA 832 C9 Y9 M9 L9 V2 SIN 2035 2310 733 0 16 GA 301 C9 Y9 M9 L9 V0 SUBCGK 0600 0720 734 0 17 GA 858 C9 Y9 M9 L9 V9 SIN 0845 1120 747 0 18 GA 307 C9 Y9 M9 L9 V0 SUBCGK 0900 1020 734 0 19 GA 826 C9 Y9 M9 L9 V9 SIN 1145 1420 733 0 20 GA 311 C9 Y9 M9 L9 V0 SUBCGK 1200 1320 734 0 21 GA 828 C9 Y9 M9 L9 V9 SIN 1500 1735 733 0

10.2.1 Shortcuts Entry Direct Access Availability: Format 125NOVSINLAXNW 1* 1AA 1*OA 1R 1R10DEC Reference Description Display a NW direct access availability SIN to LAX on th the 25 of November Display more availability in Direct Access Change last availability display to a Direct Access availability for AA. Display original availability request Display reverse availability from the last Direct Access availability Display reverse availability for future date

F*TTL/DIRECT/CONNECT/AIR

11.

LEVEL PARTICIPANT AIRLINES

Product Function Level tertinggi di Abacus, tampilan Availabilitynya transparan dari Airlines ke Abacus. Konfirmasinya bisa di guarantee sebelum bookingan di save (EOT). Seat yang diambil di Abacus system akan otomatis mengurangi inventory seat yang ada di Airlines. Misal : KL , SQ , QF Segment Tag /DCCX*Record Locator

Direct Connect Availability

Direct Connect Sell

Availability yang ditampilkan belum tentu sama dengan availability yang ada di airlines. Konfirmasinya bisa di guarantee sebelum EOT.

/DCUA*Record Locator

Direct Access ( TA ) Answer Back / AB

Harus menggunakan carrier . Proses booking berikut Confirmasinya Menunggu sampai muncul ACKN PNR, Avalilability airline di abacus tidak selalu update. Tidak bisa menggunakan direct availability. /ABMZ*Record Locator

Full Availability

Response : SS harus diganti menjadi NN dengan entry : .1NN

Blank / No-PNR

Notes

See Y/SAB/TTL for a current list of participants. F*FOX / TOTAL / ACCESS F*TTL / CPA / SALES TAG

Reference :

12.

PNR ( PASSANGER NAME RECORD )

Untuk membuat PNR di Abacus System ini dibedakan menjadi 2 jenis :

1. Mandatory yang terdiri : P hone R eceive from I tinerary N ame T icketing E nd of Transaction 2. Optional yang terdiri : Remarks OSI SSR (5) Other Service Information Special Service Request (4) redisplay redisplay redisplay redisplay redisplay *P5 *P3 *P3O *P3S *B (9) (6) (0) (-) (7) redisplay redisplay redisplay redisplay redisplay *P9 *P6 *I *N *P7

General Facts ( 3 )

PRS / Pre- Reserve Seat

Berikut contoh PNR yang telah dibuat dalam Abacus system

12.1 MANDATORY
12.1.1 PHONE FIELD
Ada 2 jenis phone field : 1. 2. Agents phone field Passengers phone field

No

Format

Explanation

N*$NM1 / NADINE - A

Agent's Phone Field Nadine = nama staff travel agent Passanger's Phone Field B = Business H = Home F = Fax C = Cell Mobile A = Agent Modification phone field di line ke 2 Delete phone field line ke 2 Delete phone field line ke 2 dan 4 Delete phone field line ke 2 s/d 4 Redisplay Phone Field

9 2300778 PT. Astra Indonesia by Bonfie B

3 4

922300990 PT. IBM by Dinda - B 92 92 , 4 92 - 4

*P9

12.1.2 ITINERARY
Untuk menjual seat airlines ada 2 cara yaitu :

Sell from Availability display ( Short entry ) Manual sell ( Long entry )

12.1.2.1 Format

Sell from Availability display ( Short Entry )

: 0 ( number of seat ) ( class of service ) ( line number )

No
1 2 3 4 5 02Y1

Format

Explanation
Jual seat yang masih available untuk 2 paxs kelas "Y" di line ke 1 dari available display Jual seat yang sudah habis untuk 2 paxs kelas "Y" di line ke 2 dari availablity display Booking untuk 1 Baby No seat "F" class di line ke 2 Jual seat Connecting flight yang masih available kelas "Y" untuk 2 paxs di line ke 3 Redisplay Itinerary

02Y2LL
01F2IK 02Y3*

*I

Note : Short entry dari Direct Availability mempunyai limit waktu selama 2 menit , apabila lebih waktunya maka akan muncul response : AVAIL EXPIRED .
12.1.2.2 Manual sell ( Long Entry ) 0TG434Y29DECCGKBKKNN2 0 TG434 Y 29DEC CGKBKK NN 2 = = = = = = = Selling format Flight and flight number Class of service Travelling date City Pair Status code Request Number of Passengers

Format

12.1.2.3

CANCEL DAN CHANGE STATUS

NO

FORMAT

EXPLANATION

1 2 3 4 5

X3 X2 / 4 / 6 X2 - 4 XI

Cancel segment 3 Cancel segment 2, 4 dan 6 Cancel segment 2 s/d 4 Cancel semua segment Change status segment 2 dari " KK " atau " KL " menjadi " HK" Change status segment 2 dan 4 dari " KK " atau " KL " menjadi " HK" Change status segment 2 s/d 4 dari " KK " atau " KL " menjadi " HK"
F*FOX/CHANGE/SEGMENT/STATUS

.2HK .2/4HK .2-4HK

REFERENCE:

12.1.3

NAME Memasukan Nama Penumpang Beberapa Title yang dipakai MR, MRS, MS, MISS, MSTR

12.1.3.1

No

Format ( -Family Name / Given Name Title) -SURYANA / ADE MR - SYARIEF / LIAN MSTR*C09

Explanation

1 2

Penumpang dewasa Penumpang anak anak 09 tahun ( min. 02 th, max. 11 th ) Penumpang bayi 07 bulan ( min. 0 bulan, max 23 bulan )

-I / WARDHANI / KUSUMA MISS*I07

- 2ASMORO / MUTI MRS / SATRIA MSTR*ADT/C08

Penumpang dewasa dan anak ( 8 tahun ) dalam satu family name 2 penumpang dewasa satu family name

- 2BUDIARTO / ARI MR / DIEN MRS

Note : Untuk PNR yang ada baby harus di tambah kan Infant detail dengan format : 3INFT / FAMILY NAME / GIVEN NAME MSTR / UMUR ADULT NAME SELECT Ex : 3INFT / SINAGA / BIRONG MSTR / 08 2.1

Sedangkan PNR yang ada anak-anaknya ( 02 s/d 11 th ) harus di masukan date of bird dengan format : 3CHLD / DOB CHILD NAME SELECT Ex : 3CHLD / 10JAN99 3.1

12.1.3.2

Correction name

Pada dasarnya Travel agent diperbolehkan untuk melakukan perubahan nama penumpang sebelum ticket di buat, tetapi harus mendapatkan approval dari airlines terlebih dahulu, untuk given name, title dan umur penumpang ( after slash ) agent dapat mengganti sendiri, tetapi untuk Family name ( before slash ) agent harus telphone ke Helpdesk Abacus dengan memasukan Approval yang di dapat dari airlines ke dalam Remarks PNR Contoh : 5H-COR NM APPRVD BY JKTBI / MISS WANTI / 23JUL08

No

Format

Explanation

-1.1EDWIN MR

Merubah / menambahkan given name di nama ke 1.1 menjadi EDWIN Merubah title ANTI menjadi MS Merubah umur anak nama ke 1.1 menjadi 09 tahun Delete nama ke 3 Delete nama ke 3 dan ke 4 Delete nama ke 2 s/d 4 (boleh dilakukan sebelum End of transaction) Mengganti Family name menjadi SIREGAR untuk nama ke 2 (sebelum EOT) Redisplay name field / passanger detail

2 3 4

-1.1ANTI MS -1.1*C09 - 3 - 3,4 - 2 - 4

- 2SIREGAR / DEWI MS

*N atau PD

12.1.4

TICKETING FIELD ( Time Limit atau Ticket Number )

No

Format

Explanation

1 2 3 4 5

7TAW26NOV/ 7TAW/ 7TAW11SEP200/ 7T-TK1267700900102 7T - TK1267700900102 - 104 N1 - 3

Memasukan time limit tanggal 26 November Memasukan time limit tanpa tanggal untuk sameday Memasuk time limit sekaligus masuk ke Queue 200 Memasukan nomer tiket untuk satu penumpang Memasukan 3 nomer tiket untuk 3 penumpang di nama ke 1 s/d 3 Memasukan nomer tiket bayi dengan menempel di nama orang dewasa Redisplay ticket number Mengganti tanggal time limit menjadi 01 November

7T - TK1267700900107104 N1.1

7 8

*P7 atau *P3 7TAW01NOV/

12.1.5

RECEIVE - FROM

Kegunaannya: untuk sebagai record file PNR Abacus di history siapa yang melakukan Request booking PNR tsb. (Contact Person) FORMAT:
12.1.5.1

6PAX

atau

6SEC/CYNTHIA

CHANGE RECEIVE - FROM

Untuk mengganti Receive From cukup override (input nama baru) Contoh : *P6 RECEIVED FROM TINA W0U8.W0U8*ABB 0229/29SEP05 GUUIJS H Receive From TINA ingin di rubah menjadi SINTA : 6SINTA

Perubahan ini hanya bisa dilakukan sebelum End of Transaction,

12.1.6

MENYIMPAN PERUBAHAN PADA PNR (END OF TRANSACTION)

Dengan tujuan: untuk memunculkan kode booking 1B sekaligus Airlines. FORMAT: E OR ER

12.2

RETRIEVAL PNR

Ada 5 cara untuk retrieve PNR yang sudah disimpan didalam Abacus System

No

Format

Explanation

* YQRTSU

Retrieve PNR by Abacus code

* - SYARIEF / LIAN MSTR

Retrieve PNR by Pax family name

* GA868 / 01SEPCGK-KIM

Retrieve PNR by Flight Number

*2

Retrieve PNR from particular name list

QSQ/*N3J27U

Retrieve PNR by Airlines PNR code

12.3

OPTIONAL FIELD

12.3.1 REMARKS FIELD

No

Format

Explanation

5 (Free text)

Basic Remarks

5 ( Free text )

Itinerary Remarks (max.70 characters)

5DL- ( Free text )

Delivery address remarks ( max. 39 characters )

5H- ( Free text )

Historical remarks

5WT-PCC/ON 5WT-PCC/OFF *P5

Wholeseller Ticketing Activate relocation PNR Diactivate relocation PNR Redisplay Remarks

REFERENCE:

F*FOX/PNR/REMARKS.

12.3.1.2 Delete Remarks

Apapun jenis remarksnya cara menghapus / delete nya sama saja, yaitu berdasarkan nomer urut remarks tersebut : 52 53-6 54,6,9 delete remarks di line ke 2 delete remarks di line ke 3 s/d 6 delete remarks di line ke 4, 6 dan 9

12.3.2 GENERAL FACTS FIELD

Apabila penumpang mempunyai informasi atau mempunyai permintaan jenis2 makanan, kursi roda, keranjang bayi dsb yang harus did ketahui oleh Airlines maka message tsb, harus di create dalam PNR di kolom General facts dengan menggunakan SSR ( Spesial Service Request ) atau OSI ( Other Service Information ). FORMAT SSR :
FORMAT OSI :
3(SSR CODES) (SEGMENT) - (NAME NUMBER )

3OSI _ AIRLINES _ INFORMASI YANG MAU DISAMPAIKAN

No

Format

Explanation

1 2 3 4 5

3WCHR1 - 2.1 3MOML1,3 - 2.1,4.1 3DBML - 0 3UMNR/1UM08-1.1 3BBML - 2.1

Request Wheelchair, segment 1 penumpang ke 2 Moslem Meal, seg.1 & 3 untuk penumpang 2 & 4 Diabetic Meal semua segment semua penumpang Uncompanied Minor untuk anak umur 8 tahun Request baby food untuk semua segment masuk ke name select orang tuanya ( jagan nama bayinya ) Informasi local contact ke Airlines Garuda Indonesia Informasi ke BA pax hanya bisa bahasa Indonesia Redisplay general facts

6 7 8

3OSI GA LCTC CROWN HTL RM 908 3OSI BA PAX SPEAKS BAHASA ONLY *P3

NOTE: Untuk semua permintaan yang berhubungan dengan Baby / Infant, nama yang digunakan dalam format Abacus harus menggunakan nama penumpang dewasa. Display informasi semua Spesial Meals Code yang bisa digunakan: DU*/SPM Reference OR DU*/SPMUA (by specific carrier)

: F*FOX/SSR/CODES

F*FOX/DISPLAY/SSR/ITEMS
F*FOX/SPML/OSI F*FOX/SPML/SSR 12.3.2.1
Delete dan Change status untuk General Facts

No

Format

Explanation

1 2 3 4 5

33 32.XX 34,7 32 - 6 32.HK

Delete general fact di line ke 3 Delete SSR dengan status "HK" di line ke 2 Delete general facts line ke 4 & 7 Delete general facts di line ke 2 s/d 6 Change status SSR di line ke 2 menjadi "HK"

12.3.2

PRE RESERVED SEAT ( Y/AAI/PRS/CX )

Kegunaannya untuk meminta nomer tempat duduk di pesawat (status seat harus HK ) Penumpang sudah langsung mendapatkan konfirmasi nomer tempat duduk, sebelumnya agent dapat membuka configurasi tempat duduk pesawat terlebih dahulu dengan Click icon Graphical Seat Map reserved 12.3.2.1 RESERVE SEAT (booking PRS) 4G1/7A 4G2/10ABC 4G1/10A11B reserved seat no.7A di segment 1 reserved seat no. 10A, 10B dan 10C di segment 2 reserved seat no. 10A & 11B untuk segment 1 lalu masukan segment number yang ingin di

FORMAT :

12.3.2.2

Dari Row Seat Assignment FORMAT : 4G1/N 4GA/W 4G2 /A ( No smoking zone ) ( Wing seat zone ) ( Aisle seat zone )

12.3.2.3
FORMAT:

CANCELL PRE-RESERVE SEAT

4GX1 4GX1/10A 4GX2/8A9B
4GXALL

Delete semua seat number untuk segment 1 Delete seat number10A saja di segment 1 Delete seat number 8A & 9B di segment 2
Delete semua seat number di semua segment

12.3.2.4 FORMAT 12.3.2.5 FORMAT 4G1HK :

RETRIEVAL PRE-RESERVE SEAT *B CHANGE STATUS PRS KETERANGAN. Up-date sgment status untuk PRS segment 1 menjadi HK

REFERENCE: F*FOX/SEAT/ASSIGNMENT F*FOX/CHANGE/SEGMENT/STATUS .

12.3.3

FREQUENT TRAVELER NUMBERS

Apabila penumpang telah menjadi anggota FQTV dari suatu penerbangan, yang dikarenakan penumpang sering melakukan perjalanannya dengan penerbangan tsb dan sudah mencapai milleage standard airlines tsb. 12.3.3.1 Entry display List Airlines Participated in Frequent Traveller: FORMAT : PT* PT*SQ CONTOH-RESPONSE :
PT*SQ FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS -------------------------------------------------------------------------------------------------------------------------USE. FF OC FF NUMBER / RC -N.N TO TRANSMIT FLIGHT INFO OC-OWNING RC-RECEIVING CARRIER CARRIER /*/ SEGMENT SPECIFIC ALLOWED SQ-618 SINGAPORE AIRLINES ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED AC BD DL EK LH MI MX NH* NZ OS OZ RG SK SQ* TG UA VS

(Untuk melihat semua Airlines Agreement FQTV) (Untuk melihat Specific Airlines SQ Agreement FQTV)

12.3.3.2 Memasukkan FQTV Number ke dalam PNR:

No

Format

Explanation

1 2 3 4 5

FFGA7899999 - 1.1 FFSQ2200888 / LH - 2.1 *FF FF2 FF1SQ33009080-1.1

Memasukkan frequent flyer Garuda no 7899999 untuk penumpang 1.1 Memasukkan FF SQ no.2200888 untuk terbang dgn LH name ke 2 Redisplay Frequent Flyer Delete Frequent Flyer di line ke 2 Mengganti FF number SQ menjadi no. 33009080

REFERENCE

F*FOX/FQTV

12.3.4

EMAIL ADDRESS

Abacus menyediakan sarana untuk travel agent agar dapat mengirim PNR dari Abacus Host langsung kepada penumpang melalui email. ENTRY : PEEMAIL - ADRESSTO/NAME PEABC123YAHOO.COMTO/TASYA NABILA/MS
12.3.4.1 Langkah-langkah mengirimkan PNR melalui Email address:

1) Retrieve PNR 2) Create entry 3) Receive from 4) Save and Email Redisplay Email address Delete Email address

: * JKUIOT : PEIBMYAHOO.COMTO/NABILA : 6SEC/DINDA : EM : *PE : PE1 ( line 1 )

13

DIVIDE-PNR

Apabila didalam suatu PNR terdapat satu atau lebih penumpang yang ingin melakukan perubahan itinerary agent dapat menggunakan fasilitas ini dengan tujuan untuk dilakukan perubahan perjalanannya dalam PNR tanpa menggagu reservasi penumpang yang lain dalam PNR tersebut.
13.1 Format-format yang bisa digunakan untuk divide atau split PNR:

D1 D1*4 D1.1 D1.1*2 D1.1*2.2 D1-4

Divide semua nama di baris ke-1 dari PNR . Divide semua nama di baris ke-1 dan ke-4 dari PNR . Divide 1 nama untuk penumpang di posisi 1.1 saja Divide nama untuk penumpang di posisi 1.1 & semua nama di baris ke-2 Divide nama untuk penumpang di posisi 1.1 & 2.2 Divide semua nama dibaris ke-1 sampai dengan ke-4

13.2 Step step Divide PNR: 1. DISPLAY PNR 2. SELECT NAME TO DIVIDE 3. DO MODIFICATION OR CANCELLING ITUNERARY 4. ENTER RECEIVE -FROM 5. FILE PNR 6. END OF TRANSACTION 6PAX/RIDWAN F E OR ER *UA7AGH D1 OR D1.1*2.1

Note : Sebaiknya untuk cancel rebook dilakukan setelah proses divide / split berakhir. REFERENCE : F*FOX/DIVIDE/PNR

14

QUEUE

Fungsi: untuk memonitor semua PNR yang telah dibuat dan message-message dalam system Abacus Agent.
QUEUE dibagi menjadi 2 :

1. Queue Message 2. Queue PNR 14.1 QUEUE MESSAGE Dibagi menjadi 2 : Queue Assigned dan Queue User 14.1.1 Queue Assigned ( tidak bisa dirubah ) Codes S G N L A Description Supervisor - queue General - queue Notification - queue Left message - queue Auxiliary queue

14.1.2 Queue User Semua alphabet diluar queue assigned

14.2 QUEUE PNR Dibagi menjadi 2 : Queue Assigned dan Queue User 14.2.1 Queue Assigned Sudah ditentukan fungsinya masing2 oleh system Abacus ( tidak bisa diubah ). Queue - Number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Function Basic PNR - Urgent (departure within 24 hours). Basic PNR - Non Urgent. Car / hotel / tour confirmation numbers Not currently assigned Recheck PNRs successful processing Airline schedule changes for travel within 17days Airline schedule changes for travel beyond 17days HX status code received Not currently assigned TAW tickets to print TAX suspense Airline rated PNR Large party ( 10 or more ) Not currently assigned ETDN confirmations , knowledge ETDN errors , rejects Not currently assigned Waitlist confirmation - Urgent ( departure within 24hours ) Waitlist confirmation - Urgent ( departure within 24hours ) Problem with ticketing via " QLT" entry -check PNR for errors Dupe booking queue Unable to invoice - check PNR for errors Corporate Travel Policy Modified by Airline Group system action Pre - Reserved seat / BP confirmations Pre - Reserved seat / BP unable to confirm Tour time limit Rejected BP continuous queue print Answerback re queue EAASY system PNRs

14.2.2 Queue User / Individu

Yang dapat digunakan queue number 50 s/d 511 14.3 Cara menghitung queue di dalam system Abacus ( Queue Count )

FORMAT RESPONSE:
QC/

QC/

ON QUEUE AS OF 1122 ON 01AUG FOR R2M8 F ......4 100 ....5 G .....11 110 ....25 N ..... 2 115 ....18 S ...... 3 120 ....25 0 ..... .4 125 ....8 1 ...78 130 ....25 6 ..... .10 135 ........4 7 .. 16 200 ....13 9 . 20 250 ....30 20 .....12 300 ....100 TOTAL MESSAGES .....20 SPECIALS ........0 PNRS ...389 14.3.1 Additional Queue Count Format

Entry QC/1 QC/1-9 QC/G

Description Queue count for queue 9 Queue count for queue 1 through 9 Queue count for General Message Queue

14.4 ACCESSING QUEUE (masuk kedalam Queue)

Entry Q/9 Q/G

Description First PNR in queue 9 will display in work area. Access for General queue in work area display.

14.5 QUEUE PROCESSING

Entry I E QR QXR QXI QXE Description Ignore the PNR/MSG in work area and places it back in queue. End of transaction, finalizing any changes made and removes PNR from queue. Removes current PNR/MSG from queue. Removes current PNR/MSG from queue and exit queue. Ignore PNR/MSGin work area , places it at back of queue & exit queue . End of transaction, finalizing any changes made and exit PNR from queue.

14.6

REMARKS QUEUE

Contoh soal: ENTRY : 5ATTN HELPDESK // FROM ANDI 5KINDLY CHK n ADJUST 1B-PNR *VHZB8G ISNT SYNCHRONISE 5MTKS N BRGDS QP/DWZG REFERENCE : (Send remarks via Queue to Helpdesk)

F*FOX/QUEUE / COUNT F*FOX/QUEUE / MESSAGE F*FOX/QUEUE / PLACE F*FOX/QUEUE / EXIT F*FOX/QUEUE / PRINT

14.7

PREFACTORY INSTRUCTION CODES

ENTRY Response

: :

QI*SYS

00 CONFIRM TO PASSENGER 01 CONFIRM TO PASSENGER 02 UTR OR LMTC 03 UNTICKETED PREPAID TICKET 04 COMPUTER RATE 05 ADVISE FLIGHT INFORMATION 06 ADVISE SCHEDULE CHANGE 07 TICKETING ARRANGEMENT 08 TIME-LIMIT EXPIRED 09 FIRM 10 ADVISE PREPAID TICKET ON FILE 11 SEE REMARKS 12 CONFIRM FROM WAITLIST 13 2
ND

15 GROUP 16 SEE - FACT 17 END TRANSACTION ERROR 18 SPECIAL MEAL 19 SPECIAL LIST 20 SEAT CONTROL ACTION REQUIRED 21 SEE SPECIAL REMARKS IN PTA DATA 22 PASSENGER NO - SHOW 23 SET-UP TIME LIMIT 24 AIR SEGMENT CANCELLED 25 VERIFY DELTA SEGS WITH VI* ENTRY 26 NO SEGMENT 27 FLIGHT CANCELLED 28 NAMES/NUMBER IN PARTY NOT EQUAL 29 CLASS CODE INCORRECT

REQUEST FOR REPLY

14 FOLLOW-UP FOR BUSSINESS

14.8
Entry

QUEUE PLACEMENT

Description Places PNR on Queue 75 with PIC number 11(see remarks) Places messages on general message queue at PCC-R2M8

QP/75/11 QP/R2M8G

QP/50/6990/1175/22 Places PNR to multiple Queue. *QH QR/55/64/86 Display Queue history. Removes PNR in working area from multiple Queue.

15.

TIMATIC

Untuk mengetahui informasi mengenai Visa dan Health

15.1 ACCESS TIMATIC EXIT TIMATIC Format : Note : 1 : Format mandatory 2 : NAtionality Bahrain Codes TIRV 3 : EMbarkation Denpasar 4 : DEstination London Description Timatic Request Visa/passport information Required or Mandatory field Mandatory, but choose just one of these three primary action codes. TIRH TIRA NA EM DE TR VT Timatic Request Health information Timatic Request All visa/passport and health information Nationality of traveler Embarkation point of traveler Destination point of traveler Transit point of traveler Countries visited by the traveler up to six days prior to this trip Mandatory Mandatory Mandatory Include if applicable Include if applicable 5 : TRansit Amsterdam
IM T

QUIT

TIRA / NABAH / EMDPS / DELON / TRAMS 1 2 3 4 5

15.2

Scrolling TIMATIC Function Timatic Page Next Display the next page Timatic Page Redisplay current page Timatic Page Back Display the previous page Timatic Page Last Display the last page Timatic Page First TIPN TIPG TIPB TIPL TIPF Format

15.3

Miscellaneous Request TIMATIC Function

Timatic Locate Country Codes Local city codes from a country name . Timatic Request City Codes Display All city and country codes Timatic Request City Codes Display the country Name for a requested city and all city codes located in that country. Timatic Request Group List Timatic Request Group List Display member countries for a requested group. Timatic Rules Index for Rules, terms and definitions Timatic News News Index TIRGL TIRGL/ ( group code ) TIRGL/NATO TIRULES TINEWS TIRCC/ ( city code ) TIRCC/ACA

Format Example
TILCC/ (country name) TILCC/EGIPT TIRCC

16.
16.1

MINIMUM CONNECTING TIMES

STANDARD MINIMUM CONNECTING TIMES
akan di terbangi sesuai dengan standard dari Airlines yang berlaku.

Tujuan : untuk mengetahui standard Minimum Connecting Times dari suatu flight yang

Format :

T*CT-LAX/AABA/DI dan depart

( Minimum Connecting Times di LAX, arrive dengan flight AA dari Domestik dengan flight BA ke International ) Sample Response :
STANDARD.D/D...D/I...I/D...I/I. ONLINE 1.10 1.30 2.00 2.00 OFFLINE 1.10 1.30 2.00 2.00 - IS ONE WAY / IS BOTH WAYS ** OR * ARE ALL

16.2

VERIFY MINIMUM CONNECTING TIMES

Untuk mengetahui apakah pembukuan reservasi kita di dalam suatu PNR , sudah sesuai dengan standard minimum connect times yang ditentukan oleh airlines. Format : VCT* Response: MINIMUM CONNECT TIME EDIT VALID FOR ALL CONNECTION Reference : F*FOX/MINIMUM/CONNECT/TIME

16.3 CONNECTION CITIES

Format Response:
SINGLE CONNECT POINTS MEL AKL SIN LAX OSA NYC HNL SEL TYO TPX YVR MNL CHI PPT SEA DOUBLE CONNECT POINTS NAN-HNL NAN-LAX LAX-SNA HNL-LAX BNE-LAX AKL-HNL LAX-LAS AKL-LAX WLG-LAX CHC-LAX YVR-PDX YVR-SEA HNL-YVR MEL-LAX LAX-PDX LAX-SEA YVR-LAX YVR-YYC

T*CP-SYDSFO

Reference :

F*FOX/CONNECTION/POINTS

17. MISCELLANEOUS
Fungsinya : untuk mengetahui informasi2 mengenai : calculator,tax informasi,cuaca,kalender,perbedaan waktu suatu negara, dsb. 17.1 Calendar Functions Format Example T OCT TDEC/97 T14MAR 21 T25JUN-60 TMON TWED/SEP 17.2 Calculator Function Format Example TMENU TCODES T967 451 T426.15-159.72 T614.75*8 T500 / 10 17.3 Currency Conversion Description Display all calculator functions Display English and metric Measurement codes Add Subtract Multiple Divide Description Calendar for current year Calendar for month in 1997 Add days Subtract days Calendar dates of next 4 Mondays List Wednesdays in September

Format Example DC*CUR DC*ATS DC*AUSTRIA DC CAD200.50/USD

Description Obtain bankers selling rate for IATA documents Obtain by 3 letter currency code Obtain by country name Convert currency for bankers selling rate

17.4

Tax Database Format Example TXHELP TX*FR TX*2 TX*ITALY TX* Description Tax information Display list or taxes for specific country using country code Display details of tax on specified line number of tax database response Display list of taxes for specific country using country name Redisplay last tax response to a tax help entry

17.5 Time and Temperature Format Example TETFRA/LAX T*SYD TT30C TT86F 17.6 Weather Information WX = Current Weather Conditions CF EF = City Forecast (today plus the next two days) = Extended Forecast (up to 5days out) Format Example WEA/EF*LAS WEA/EF*LAS/2 WEA/WX*MNL WEA/WX*MNL/2 W1CF Reference : Description Extended Forecast for Las Vegas Page 2 of Extended Forecast Current weather conditions for Manila Page 2 of Current weather Display Weather forecast by PNR segment number F*FOX/CALENDER F*FOX/CALCULATOR, F*FOX/CURRENCY F*FOX/TAX F*FOX/TIME F*TTL/WEATHER Description Time difference between cities City date and time Celsius to Fahrenheit Fahrenheit to Celsius

18. CUE CARD PNR Step 1: Display Availability

1.

Click on

to retrieve the Air Availability mask: -

2.

Fill up accordingly, then click on host response.

to retrieve the following

Step 2: Book an Air Segment 1. Click on the class of service to retrieve the Air Sell mask.

2.

Fill up accordingly, then click on following host response.

to retrieve the

Step 3: Create & Complete a PNR

1.

Click on

to retrieve the following mask to create a FIT PNR: -

2.

Fill up accordingly, then click on PNR creation commands: -

to generate the following

3. Click on to end transaction and generate an email message to the passenger to retrieve the booking from Virtually There.

19

CUE CARD HOTEL

Step 1: SHOP
1. Click on to retrieve the Hotel Listing mask (by Airport/City): -

2. Fill up accordingly, then click on listing.

to retrieve the hotel

Step 2: LOOK
1. Click on the desired hotel line number, which is the blue text (a.k.a. WhizModed text) as shown by the red box to retrieve the hotel description.

2. Click on the desired rate line number, which is the blue text (a.k.a. WhizModed text) as shown by the red box to retrieve the hotel rate details.

Step 3: CHECK
1. Click on Rule. on the following mask to retrieve the Hotel Rate

2. Click on the desired hotel rate rule line number, which is the blue text (a.k.a. WhizModed text) as shown by the red box to book the hotel room.

Step 4: BOOK
1. Click on appear. on the following mask and the Hotel Sell mask will

2. Fill up accordingly, then click on

on the following mask.

The following host commands will be generated: -

3. Enter the phone and received from fields respectively as follows: -

4. Click on

to input the passengers email address.

5. Fill up accordingly, then click on entries.

to generate the following

6. Click on

to view the created PNR as follows: -

7. Click on to end transaction and generate an email message to the passenger to retrieve the booking from Virtually There.

20

CUE CARD CAR

Step 1: SHOP

1. Click on

to retrieve the mask: -

2. Fill up accordingly, then click on

to retrieve the car listing.

Step 2: LOOK
1. Click the desired car line number, which is the blue text (a.k.a. WhizModed text) as shown by the red box to retrieve all the rates available for the specific car vendor.

Step 3: BOOK
2. Click on the KM column for the chosen car type line number, which is the blue text (a.k.a. WhizModed text) as shown by the red box, to retrieve the car sell mask.

Note: To check the Car Rate Rule, simply click on the DAILY column of the chosen car type (e.g. as shown in the dotted box), which is the blue text (a.k.a. WhizModed text).

3. Fill up the following mask accordingly, then click on

4. The following host response will be generated: -

4. Enter the phone and received from fields respectively as follows: -

5. Click on

address.

to input the passengers email

6. Fill up accordingly, then click on entries.

to generate the following

7. Click on

to view the PNR created as follows: -

7. Click on to end transaction and generate an email message to passenger to retrieve the booking from Virtually There.

21

CUE CARD TRAVEL SECURE

Step 1: Retrieve a Reservation

1. Click on to retrieve the mask: -

2. Fill up accordingly, then click on PNR.

to retrieve the relevant

Note: * Step 1 is optional (required if creating an insurance segment for an existing PNR). * Most insurance vendors require at least 2 lines of client address to be present in the PNR prior to the creation of an insurance segment.

Step 2: Booking an Insurance Segment

1. Key in the entry INS/<Insurance Vendors 2 letter code>/N<Passenger Relate> as follows to bring out the Host Mask to book an insurance segment.

2. Select the option Book and indicate the Insurance Plan Type (as per information from the insurance vendor), before hitting the Enter key on the keyboard to navigate to the next screen.

3. Input the Pax Type, Birthdate and Govt/ID before hitting the Enter key on the keyboard to navigate to the next screen.

4. Input the Passenger Gender, Emergency Contact Name and Contact Phone Number, including the country/city code for the contact number before hitting the Enter key on the keyboard to navigate to the next screen.

5. Complete all the fields on this screen before hitting the Enter key on the keyboard to navigate to the next screen.

6. Complete this screen should you have available information. If not, hit the Enter key on the keyboard to navigate to the next screen.

7. Input the Payment Info as CA before hitting the Enter key on the keyboard to navigate to the next screen.

8. The following host response will be generated.

9. Click on

to input the passengers email address.

10.

accordingly, then click on following entry.

Fill up to generate the

11.

Enter in the name of the person from whom the reservation was requested.

12.

Click on

to view the PNR created as follows: -

13. Click on to end transaction and generate an email message to the passenger to retrieve the booking from Virtually There

End of Training module