Red Oak

EXHIBIT 27
FILED: NEW YORK COUNTY CLERK 11/19/2012

INDEX NO. 602825/2008
NYSCEF DOC. NO. 2259 RECEIVED NYSCEF: 11/19/2012
From: Alinne Majarian
Sent: Mon Sep 1514:21:552008
To: Alvis, AndrewS; Andersen, Brent C; amie_appelrouth@countrywide.com; Badour, Timothy; Barber, Susan; Cole,
Andre; Eller, Lisa; Friedlander, Michael E; Giles, David; Jacobson, Erika H; Harper, Bert L; Jones, Joe; Loatman, Karrie;
Monaco, Steven J; McCann, Dave 0; Mosesson, David A; O'Dell, Brett E; Olson, Mary Ann; Reen, Kevin B; Right, Kirk;
Stafford, Lee; Stickley, Gary; Lepley, Erm; Bernard, Alain; Szarowicz, Michael; Fredricks, Carolyn; Fitzgerald, Jackie;
Blanton, David A; Bainbridge, Pam; Eller, Lisa; Miller, Carl N; Jolly, Sue; Hennessy, Jeff; Archambault, Paul J; Desormes,
Guy; Perek, Sarah N; Thakur, Vikas N
Subject: CFO Leadership Meeting: Agenda and Materials
Importance: Normal
Attachments: CFO LEADERSHIP MEETING AGENDA.9.15.08.doc; Meeting 9.15.08 Evaluation Process.doc; Meeting
9.15.08 Friedlander 1.xls; Meeting 9.15.08 Friedlander 2.xls; Meeting 9.15.08 Safrin ROCS Review.ppt; Meeting 9.15.08
Safrin -Chevron_v3.xls; Meeting 9.15.08 Fitzgerald- Comm_Pian_CF0_090908.xls; Combined Leadership 4 Blockers.ppt;
Meeting 9.15.08 Thakur- TIUG.ppt; Meeting 9.15.08 lnt_ Timelinevla16.ppt
$ EXHIBIT
1 ]6'1t
9'! 6--;{3--/ 2. ]J_
CONFIDENTIAL BACMBIA-A0000098425
ROCS CHEVRON REVIEW
ROCS Chevron Tracking
The document's purpose is to track the operational dependencies on a streamlined timeline of individual ROCS activities. Project dependencies are
also intended to be tracked within the Chevron.
Events are color coded depending on the type of activity necessary to achieve planned revenue opportunities and/or cost saves.
r;,,.:en = Date ROC event planned to begin Orange = Project dependency
Black = Operational/process change must occur
Purp!e = HR dependent activity (talent assessment, severance, etc)
Blue = Supply Chain Management activity
Brown = BAU dependency
Red = communication/training dependencies
To the extent that a dependency is at risk, the risk is identified and documented in the status column and described in the commentary. You will have
the ability to view current year status as well as bring a forward look to subsequent year status
The document should drive the identification of risk and opportunities relative to the current forecast and is a "living" document.
Each operational activity within the timeline has a status which is deemed red, yellow, or green.
To the extent that each activity is a yellow/red status the risk/opportunity should be document and sized on the R&O summary which will be
used month end review meetings. Additionally, LOB ROCS reporting is directly connected to this document.
An owner is determined next to each activity allowing for direct accountability as well as providing a contact to help identify cause, risk, and
solutions relative to their dependency.
EXAMPLE:
-!11.
_.Q ..
iilin!=-
AllgiiS\1008 Septtmber, 2008
I
E'veftt I Event Namo
Uneof
2008
ROCS 2008 ROCS $ Activity Activity Responsible

Bank of
CONFTDENTIAL -DO NOT DISTRIBUTE
Httnk of Oppodunit;yw
CONFIDENTIAL BACM BIA-A0000098426
Leadership Business Update
Team Name: Corporate Treasury Tl T leader: Bert Harper Date: 9111/08
Business Status: Green
Executive Summary:
All projects on target - Green status
Progress I Achievements:
... pmjt?ct tt-cml h.;;s
source>s tor (C! HELOCs W) .and HE.1....0ANS
Risks/Issues:
Potenlial BAU risk to proJects if cnt1cal to operate associates are not ident1f1ed and reta1ned
system timelines are still pending/not communicated iOnginate, iSeries, and
Customer and Associate Impacts:
Assoc1ate Impact regarding target environment and timmg; communication is under discussion.
Market and Macroeconomic Environment:
None
Regulatory I Audit I Compliance I Legal:
to an
Trend: Stable
Stakeholder Concerns:
LGTS Master Servicing Stake'lolder concerns related to risks associated with operational stability
(assoc1ate retention) during transition. Mitigation plans are underway.
Business as Usual Activities:
Transfer of CFC external bank deposits to BAC from third party financial instituttons continues
and the Baseline is set. There are 926 accounts and $863MM in balances and also a $722K fee
expense. Morts:;age h.&s thll-ir oYHlt::shlp of !11Q ovm-a!l s\.l:r\'lcln:g
;):=;';(.!t;':-llnt sm Jmrms 1-=ertdrir.:k. Tim Bedt(::" solidifying nc>:t
'5-t!;<ps. Th-r- !him pnrty fin:.::!"!c.i.?! !rrsf!Wtlor. wi!l Cfh.f::l!i:<t o'J5 ;..art oft!":P. P.ffoft.
Com [' .;stc: !'Jre;w ;"> :hi'> in th-r.-
wili for !MH: :Jccm<1:cy with less on .sann)!lng data.
30 to 90 -Day Outlook
Corp Insurance Data Next30
G Is now set for r.!2S
Image days
G::ji!atemi
fof 3e
"
ToHu&t-e
S-ec::..lred Bonowlng dd\-'"5
(f.lAATS)
Corp Treasury CTDM
Next 50
Productton implementation of August
days
G Loan and Deposit Data into CTDM
(History Backfill)
An R/S item is an item thai has e1ther been flagged or
is bei1g tracked by the Risk/Stability Team's weekly
report
Proprietary and Confidential - Do Not Distribute
CONFIDENTIAL BACM BIAA0000098427
Team Name: Corporate Tax TL T Leader: Brent Andersen & Erm Lepley Date: 9111/08
Executive summary:
BAU integration continues at a granu!ar level, incluoing weekly calls
Heavy curref1t focu!i on mitigatinG ur.pact of PPA I SOP3-3/CLEAR changes on downstream
flaw of dala info tax compliance I forecasting systems
Detailed work cont1nues en evaluating 382 results and posf-LD1 BAU :ax plann:ng, with short-
term focus on evaluat:on of tax consequences of PPA. LD1 valua:ion of loans and
valuation of MSRs.
Participating in Impaired Assets Projects and ongoing meetings with Secondary Marketing, VAN
FPA marks, use of BAG v CFC valuation
Conthuing to gather data for 382 evaluation.
Risks I Issues:
Implementation of SOP 3-3 is causing downstream mterruptions ID the flow of data necessary
for tax cl'lmpu1ations I compliance. Team IS. workir.t w1th Secondary Mark!?ting, Impaired As.sets
Project Team and P..ccounting Po!!cy on new processes i reports i system changes
Use of BAC valuation models (for HFS and HFIIaans and MSRs) in place of CFC m:Jdels has
created numerous issues related to the computation of corp;:.rate taxable income.
ihe of loans from CHL lo SANA has created difficult 1racking is:;;ues for tax purposes
a SOP 3-3 rnlated changes will require workafounds 1 n-ew procedures for estimating 2008
taxable Income until final systems are In place
a New tax laws rega:-dtng home funding bein!;} considered in num'?.rous jUiisdictiJns
Regulatory I AudH I Compliance 1 Legal:
Trend: Stable
Tom Brantley -Impact of changes to systems and valuation models I data flow related to SOP 3
3 and integation of QF and VAN
Tom Brantley- Tax accounting for posiLD1 continued. SEC filings Ly legacy CFC en:ities
Tom Brantley !ntercompany tax allocation agreements
2007 SAC & CFC ta:x returns :tied.
Mapptng of CFC legal ent1ty info into Corp Tax
Planning for corsoiidated tax provis1ons and returns
Fmaitze high level 382
computations
Make flnal
determination as to the
need for 382 Tracking
and finalize related
CostJBenefl1 Analysts
for funding request, if
necessar,
Complete ECMS/Ciarity
entries for Transit1on
Projects
Determine actions
needed to obtain
contractual loan 1ncome
data for tax reporting
due to PPA I SOP 3-3
implementations
10120'08 G
11115108 y
9130108 G
11115108 G
Dependencies on final PPA values
delaying f1nal computat ons, resulting
:n pushback of target date
Dependencies on final PPA values
and Impaired Asset Project delays
resulting in push back of target date
An R/S ttem is an item that has etther been flagged or
is behg tracked by the Risk/Stability Team's weekly
report.
Proprietary and Confidential- Do Not Distribute
.. -""''"
Executive Summary:
The Supply Chatn contmues to complete its executton deliverat>les in coordtnation wrth the
change execution team. Concurrently the team is also driving all of its other strategic initiatives
- VLS, vendor issues research. talent assessment, SourcingJOTP process design and
identifying Transition Cntical Suppliers.
Talent Assessment- Facilttated two t>eparate town hall events legacy CFC assOQiates that
map to Supply Chain: Completed talent assessment deliverables prepared by HR
Transition Critical Suppliers (TCSl- Response rate from BAC/CFC project managers e:<ceeds
60%. th1s far exceeds the pace from past transitions. Initial FVRR s being worked on by l1d1a
team.
Sourcing Process- Developed and obtained approval of Interim Sourcing process plan.
Completed FA:::l document on the details af plan. Socialized plan w1th all sourc1ng mana'Jers
and sourcing process owners.
Technology Support Milestone Obtained approval and submmed Business Requirements
Document (BRD) for two Initiatives. Contract Management and Supplier Management.
Risks /Issues:
None at th1s time
2009 SMP development currently underway to include the Global template Once developed,
the roll-out and certification I re-certification of legacy-BAC Supplier Managers.
Supplier Enablement- Assessing rmpac:t to Suppliers when they are early enabled
Heavy sourcing manager workload occasionally causlng delays in worK ou1put. lnheent
challenges in competing with other transitions and systems conversions
Clarification and communrcation of the internal Customer/Sourcrng Acquisrtion process is
required to be able to progress with the marntenance of the existing contract base
Energy prrce increases affecting savings potemial for products.
The implementation of one Single set of processes and one system/database will enhance
regulatory compliance wrth OCC, enhances the abrlrty to manage supplier rrsk, and reduces
costs.
to single SMP and allows the LOBs to understand and mitrgate suppler
base nsk whrch has been rdentifred as one of the top three risks fac1ng the Bank
Working wrth Legal as needed. All processes and policres are being vetted with SCM
Compliance team
Trend: Stable
None at this time
Note active management and update routines with all key SCM stakeholders; working to finalize
additronal management routines as necessary. Here is a representative sample of active routines:
Weekly team meetings including support panners {Execution. Frnance, Q&P. etc.)
Week y meeting with SCM PMO and execution team liaison
Week1y meeting with SCM Sourcing and Supplier Management leads
Weekly meeting with Frnance Cross Functional team
Week-y Individual project team meetin;;!
Bi-weekly status updates to key stakeholders electronically
Monthly face-to-face updates to SCM Executives at the SCM Leadershrp Meeting
None at this time
30 to 90-Day OutlOOk
Transition Critical
9/16108
Suppliers
Complete CC
contract data 9130/08
mapping
Stakeholder Updates 9130/08
Complete BRD for
9/30108
OTP
Finalize staffing for
10/15108
near .term projects
Onboard SCM
10/30108
Associates
G
G
Finalize inventory, complete financial
reviews, initiate report card process.
F!nal date determined target
ts finalized. Prelimrnary mapping
rs taking place at thrs trme.
Complete sessions with all key
SCM executives finelrze 'executrve
briefing deck to facilitate presentation
Construct documents and socralrze With all
key stakeholders before submission
Staff positions funded in SCM Transition
project charter for near-term staffing needs
Complete talent assessment and proceed
with placements accordingly
An R/S Item rs an item that has erther been flagged or
report
Team Name: Mgt & External Reporting Systems Tl T Leader: Greg Hobby
Date: 09.11.08
Executtve summary:
Finance S:uite (GL, AP, FA, T&E) & Mortgage Warehouse & Balboa Regulatory Reporting-
projects k1cked off: BROs compieted ir final approval C}'Cie
GL Fina;!zed SHD .'lnJ ft::\'ICil'ied t,i1h GL workgroup. -Setup sutAeatr: t;,; e\ie-..;

measure ;:ollga:te (sc.hedu:ed fo;
AP & T&E- He:d Wjth to discut.s h:gh level de511Jn pror:":t&als: Held meeting
Th;rd Part; Fc::;e:; to fo; analy:>is c.f
rcquirement3 for Recon De!er:r.i:"led trl;at Gi=C E-tecu::ve Adm:;'lie!ra!!'w'e r",ae!sca.m3
Will be grontE>d accesS; to BAG appl1cat:ons prior to cor:ver&ion !c 1eqw2sts on l'ehe!f of
BAC F.'<ecutives that n<::ve transtt:o.,ed to CFC
FA- He!d meelir.g wilh techr.dogy to identif:: F.l\ con.rersion 3ppro2ch. Meelna he-:ld v::th B.A.C:
PPT and SUT mar:age; to discuss iocation codl3s an(; required fA ....
Mortgage & Insurance Whse- De\. eloped a il1gh IE!veltnfcnmttlcn fiow for Balboa CFC,
MeaSllfe r oiigate ;o sched:..:led for 9/12
AR I Billing- Determ1n'd there wll: be no fo.R/Bill:r.g changes tor GUAP Day 1; Broadened
busircess to :nc:\ude p then. Crg
snr:cune:ernerr-.s C.cr"ltinuet1.,.,tDlKir.g AP lnt.agrati<Jn wo1i-\ s\rf.'::.rPs
Risks /Issues:
GL Conv Day 1 2 30pm PST cutcff F('S :5 c:tusinp ccn.-;E!rn arounc: the tfmir:g of the
cicse
AR I Billing- Lack of d,.:;s:or, !s rnpac.t;ng R:FP Pmposed
solutions arE> te-v1sited aM additional &takeholders ar<?. bei=1g denbf!ed
AP T&E- Could lt::verage CFC ileam traming tool for eRequest CRV training 1n lieu af BAC
train1ng tool ALP bemg unavailable ..
AR I Billing- Customer web interface and/or invoices may change, communication is key.
NIA
FA- Asset write down h3S bt:!e!1 re::orded :n Gl. or. 07130/08 and i!'l At:gust, but not a1Jt!sted m
t!"',e Peop:esoft AM applicahon. Meet1ng u:tt; Accounting Poiic:; is schedL:iftd fo! 09/i 4108.
AP & T&E- End staie s(1lultons for RP.cor: Trusts pavment precessing Analysis
:equin:rr.c:nts
FA- M;z:.etwg schedul8d With rnai! serv1ces to d1s::uss CFC lncationrmal! codes
Mortgage & Insurance Whse- Continue tra1ning CFC associates on Vi$1on Essbase after the1r
ln$ight training, part of LD1 +30 projecl.
AR I Billing- Team focus 1s $rlitting from providing an AR and Billing partial solut:on for (:;i.. Day 1
to WI."".XhlrlfJ w:th o\F ar.d 1hir..::! BAU fclowi=lg
GL Day 1.
30 to 90-Day Outlook
BROs in development
Project schedules and
WBS development
G complete
G
Countrywide Execution Leadership Business Update
Team Name: Enterprise Services Transition Team Leader: Pam Bainbridge Date: 9/11//08
(Sutherland: Doc Mgmt &
Business Status: Gre<ilfl Trend: Stable
Executive Summary:
All commodities within Enterprise Services are working toward final execution plans Execution
t1melines have multiple dependencies, i.e .. , system integratims. CWP restack. branding
aec1sions. sourcing decrs1ons, CD1, and AD1
Corporate Food Services ,-eceivecl n. T approval on catS closures and changes.
AssocJat& communication deHvery Js scheduiecJ for 9 ... 12iD8.
Ciosuros Agoura HIU, CA, West HiJ!s, CA .111d Amon Carter. TX.
Cafe changes will include price increase (aligned with relll/1 mariret), menu and
program adjustments.
Town Hall tajking points have been approved fo; E11terprise Serviees_ Town Halls are
scheduled 9,'16 & 'J/17. Mail serv;ces Town Hall will be scheduled later date to
accommodate outsource solution .1nr.l suppHor talent 8S.'$es.sment
Risks /Issues I Decisions:
Risks. Records Mgmt inventory.
Pending Suppfier decisions:. Tener, Copy Paper, Office Coffee, Water Filtration, Media
Mgmt.. & Secured Data SeNICes.
Enterprise Sen1ices has no direct customer impact.
Food Services will have associate impact w1th cafe closures & subsidy elimination.
Shuttle & Fleet Serv1ce elimination Will have limited associate impact
No known external impacts known at lhrs t1me.
Pending mortgage litigations increase the likelillood of increased record retrievals.
No known stakeholder concerns at th1s time
Sporting & Ever1t Ticket Mgmt ar1d Meeting & Event Mgmt have tra1sitioned to the er1terpr1se
model. All other commodities are scheduled for future dale integration tvarious dates)
Document Management team engaged with CD1 tea-n
Financial Update
Finance painers to updale ROCS to reflect organizational modifications
Human Resource Update
Wave 3 & 4 Talent Assessmer"Jt activities are in process to define associate disposition
30 to 90.oay Outlook
Enterprise Services
Talent Assessment
Wave4
Secure TPO approval
on remaining associate
Impact event (Corp
oining & shutlle & fleet)
Implement commercial
print appiCation I
process
9!30108
9122/08
Decision associate disposition status
Finalize analysis & TPO presentation
Train pnnt buyers and decommission
CFC application
An R/S item is an 1tem that has e1ther beer1 flagged or
report.
CONFIDENTIAL BACM BIAA0000098431
Team Name: staff Support Finance Tl T leader: Susan Barber-Tracey Date: 09/11/08
~ - - ~ ~ ~ - - - - ~ - - - - - - ~ - - ~ - - - - ~ - - - - - - - - - - - - - ,
Business Status: Green Trend: Stable
Executtve Summary:
Supported month-end close and METS reporting for July. Focus for August will be plan I
organ1zat1on clean up, talent assessment, actuals, and preparing for Plan 18+4 Forecast
Rev1ewed CFO mappings, ROCS and targets with Hobby team
Provided analysis of 2009 plan risk to Corp Planning for input into Target
Completed August METS reporting
Completed Restatements/ Plan transfers I METS transfers
Continue Ia work through mapping 1ssues thru escalation calls
Received Cap tal Validation templates (essentially equal to the TG3 submission)
Completed trailing for HR reports for METS reporting
Talent Assessment progress
Wave 3 announcements last week
Additional decisions targeted for end of September
Talent Assessment activities to address associate questions
Heanh of the real estate markets w111 have a material effect on the ability to dispose owned and
leased facilities.
Regulatory I Audit! Compliance I Legal:
Rev1ew all purchase marks, lease marks. and lease reserves With Accounting Policy
BAU execs anx1ous to start ta ent assessment process to address resource needs and prevent
further attrition of key talent
Questions abou: 8+4 Forecast anc 2009 Plan- roles & responsibilties, systems. target setting,
combined BACfCFC, timeline
Accounting treatment for vacancy and conforming adjustments
FTE reporting from HR to use for METS reporting and forecasting
Training held last week: will have reports week of Sept 2nd
GCDE looking for attemative solution to Peoplesoft for time tracking for invoicing services
Preparing for 8+4 forecast
2009 Planning; 1" Pass CWP Plar (LOB allocated charges) due mid-August
30 to 90-Day Outlook
Month-end Close Clean-up
Talent assessnenl
8.,.4 Forecast i
2009 Planning
08/06-
08108-
10108
08103-
10108
G
G
G
Work1ng on resolution of close ISsues
Workmg with HR teams to complete
orgamzation alignment; synch witr, MET$
Work with SAU teams to complete 8.,.4 Fest
/2009 Plan
An RiS item is an item that has e1ther been flagged or
is being tracKed by the Risk/Stability Team's weekly
report
CONFIDENTIAL BACMBIA-A000009843:Z
Team Name: CFO LOB TL T Leader: Joe Jones Date: 09110/03
Stable Business Status: Green
Executive Summary:

Tne m<Jjor:ty offhe GC!P.- p<.,S!'!'ior:3 have rroved to BAC SOP
have been f1nali.;.ed i3fl0 tr1e popL:iati:Xl has beer: ce:fi:1ed
8 r- 4 Cl)rr:pie::ec;
month end dose completed
ust METS rfi'p.Qort5ng ecmpleted
BPP Quick t:as C'.OIWlletect a fuil naoquirernent rev:ew. The BRD peer review
Is scheduled ror 9111) And will then submH for on 9f11 {dug. 9!15)
Direct Optlmlz.e.r Work Group t;as the Ready as !nlt!nl
offering
Paid off C\"JB and NBHnlding Com party's note payab!!'?. Received CME shares
ftom the sale to BoA
Risks /Issues:
Clean-up efforts to properly FM!HE baaances and associated act:vtty Into the
appropriate hierarchy on ln$1gh! for reporting
Results for TMG staff rationalization ROC5 event were reduced due to changes in org
Mruclure and transfers to GCIB
Results for legacy SAC Seconoary staff ratio:'liJiiz.ation ROCS event were delayed due to
tension of project for Secondary E2E into 2009.
OlfT'Icuttles assoc!ated with defining staffing plan are
delaying plan preparation
Move CFC Otrlce ol the CEO associates into the appropriate trget hierarchy. Plan
trnrers ond METS wlli follow
Direction on roles and respor.slbllnles lor compietlng the 2009 plan hos boon vague and
lnoonsls.tent uncertainty for rln.lnce Ompl.e:t1r.g me
1-lurncane Gu.st'"=V rcsutted :n 139 reported claims. The CAT modeling team is
to;a! lo<>sns. t2'.5 MM --5MM, he-\ow lnltl011
The CAT Team Is. closely rnor.ltoring TS Hanna and Hurrietme Ike for Impacts !.luring Ule


a5socrate: day 1_ wnh nl!IT'erous parttes to res-otve 1f poss-1b!e Continues to be a
major Issue. Got approval to move to CfC, but FICA will restart. The BO can not be
Trend:
Executl.;.es hav& CQi1cem fer kueping the Balbca lnsurant:a Gro!Jp (BIG)
under CFC. The proposed is to move BIG out from under CFC
with the transr-er of any other significant CFC as.sets such as Countrywl::te
Bank.
!rt!!'lsferring rc;-tpo::s!bility f-or MF.TG to fmn
Mortgage-Operations Is in the process of having plann\ng meetings wi1h e-ach
Schakett OR to review the CFC side of thE>ir plans, l't'View as-sumptions and ensure
agreement on the flnanc!als.
!mplementlr.g flew procedures to report risk weighted averaqe an<! specific r!sk calculat!orts
for legacy Countrywide positions moved over to BAC cost centers.
2009 planning meetillf!S with Exec Mgt currently underway
Working closely with HR partners to align staff to appropriate hierarchies and define
organization for 2009 plan.
Submli budget
METS review
Less Rl:'!":.ervE'S
procf:ssing lest;rg fo:
Quane! Enc
Legacy CFC Plan
Legacy SAC Plan
Bnr:c:: I'JEC
report:ng
!nitla11ves Plan
Template
SOP 03-3 ;;utnmatior-

2108 G
9i12i08 G
9112198 G
G
09116108
G
9/30/2008 y
Prepare dr.-Jft 1of ?.OC9 budg(!t and
tom plate lor Q hierarchy lood
Coordinate oflorts witt; leyacy SAC !!AU
finance to load bud.get details to lq$ight
Pr-epene Z009 Pl.a!mlng
package
Se ...eial 155\..:Eo:S are
:Jl:t::;hm:.iing vn parallel fer
':'n.-j
clus&d wnh licens&d associates bolng from the w. Proprietary and Confidential- Do Not Distribute
I , , " , , " ' , , , ' ",, - , , , , ,, , ,- " , , , , , " c
!RA"NSITION USE GQVERNANC:S. (!flOG} , - , : : ;
' ' ' ' ' ' ' ' ' ' '! llfflJ '
Purpose: Ensure sensitive, customer identifiable data (e.g name, account
number, SSN) exchanged between affiliates (e.g. CFC, B.AC} has been reviewed
and appropriate measures are in place to mitigate affiliate sharing risk
CONFIDENTIAL

BAC associates submit request for
governance review via HAWC system
]:}!Jp!/era.ba_nk;Q.fuml9.Eica.cmn!HAWCP/

Next Steps
CFC
TIUG Excel request form available from
the Transition SharePoint under Help
and Tools> Transition Logistics
Email Excel form to:
The TIUG Panel will 'espond to your request within 5 business days of its submission
No No's
Data should not be requested, shared, pulled or used without an approved TJUG request
Data miners should net pull or use data without receiving an approved TIUG request from your LOB
partner
Data requests are for one-time event and for documented use only
TIUG Approval documentation should be retained for one year following Systems Day One

Shane Gray
98( (:86 /004
Keith Warren
704.38G.77S9
BACMBIA-A0000098434
CONFIDENTIAL
Not for Public Distribution - CFC Integrated Timeline 9/3/08
Materials to be used with key stakeholders, business partners,
change and technical teams
Not intended nor designed to be used in town halls or broad
associate communications (a more formalized version will be
published)
A version of this document will be shared with the CFC Transition
Stakeholders on 9/11/08
The timeline constitutes the "best thinking" of our technical and
change teams without the benefit of full business requirements and
technical designs or detailed deployment schedules
This document does not represent the full project portfolio (not all
encompassing)- the change and LOB teams are working to align all
other projects within this timeline
1
BACMBIA-A0000098435
CONFIDENTIAL
Guiding Principles
Guiding Principles
Events will be sequen::ed 1n such a wa)' as to meet Transition overerch,ng principles
retention ard deepening of cl1ent
1
customer relationships
assoc1ate and experience
achievement of ROCS/street commitments
support of ion{;; term strategy
nsk considerations
Plan w111 follow procedures and rules of engagerrent set by General Counsels
Overarchina Assumptions
Customer Day 1 will reqme changes on both CFC and BI\C systerrs and within Servicmg un1ts
Deposit and e-commerce target plarrorms WJII oe 3AC
Mortgage Platfurms.
BAC Reverse Vlortgage ong1nators are migratmg to the target CFC ROS platform
BAC Reverse Mortgage, F1rst Mortgage, HELOC and HELOANS w1:1 convert to iSe1es
BAC ....,LOs, Loan line, and Banking Center associates are migrating to the target CFC f:latfo"m
!-Originate for 1st Mortgage and Horle Equ t'Y onginations
EDGE for 1st Mortgage fulfillmenUACAPS fur Home Equity fulfillment
Telephony
-- DepoSits- CFC Deposit co1tact centers will migrate to BAC DCC telephony ptatfmm
- Mortgage St::!rvicing - BAC Servicing contact centers will lJe integrated mto the CFC telephony plotform (will
increase customer experience)
- Mortgage Sales - BAC and CFC centralized sales telephony enwonments will be eplaced w1th the BAC
enterprrse target (not i'1cludrng Reverse Sales)
- Reverse Sales - Is out of scope and they will leveage exrstrng telep1ony envrronments
Ban!wfAmerka ...
2
BACMBIA-A0000098436
CONFIDENTIAL
Assumptions
Deposit & Customef Convenoion:
There will be a smgle customer conversion which Will Immediately precede the deposits conversion
Custome informat on will be <ept 1n sync between BAC and CFC systems via "bridges"
Target state for Deposits Telephony will be delivered in August 2009 release
CFC Deposit custc:Tlerswill be converted to BACOn-Line Banking
Mortgage Lending Officers & Lean Line:
1-0ri;Jinate BAU develop'Tlent and deployment is completec prior to Transition timeli1e
and LerderOffice must deploy simulta1eouslyto allow transfer of information between systems- for Mcrtgage
Lendmg Officers & Loan Line associates
1-0n;Jmate and EOOE must deplo'J simultaneously to ma1nta\n Integrity between ongmat1on and fuM' 1\ment
must deploy with full f1 e 1maging and workflow to mmimizedisrupt1on in L-BAC fulflllmentsiles and support
continued off-shonnq
MLO population will act as coaches during the training for Banking Centers
Loan line w1ll get iOr1ginate before Telephony delivers target state in 2010
Banking Centers:
1-0nginate Lite dej:loyment to Banking Center wil1 inc,ude 1'
1
Mortgages and HELOC
Same Assoc1ate experience f::>r Model and non-Model states
Interact deployment to Banking Centers must be completec in 2C09
Nabonal Helplme tra1n1ng mus! occur and/or precede Banking Center deployment schedule
Banking Center training can not begin until Jan 2010
Gen and Contact Management will deploy en a different t1rneline
Correspondent and Wholesale
Assumes no requ1rement for testmg and may be deplcyed as an mdependent release
3
BACMBIA-A0000098437
CONFIDENTIAL
Risks
Delivery I Execution risk:
Proposed Release Strategy puts significant strain on our testing and environment
capabilities from August 2009 through October 2009 timeframe on Transition and BAU
initiatives.
Due to the elongated track for the August release, deliberate control of application
movement into the environment must be tightly controlled
Current timeline as outlined allows for minimal contingency and date slippage -
original TG 3 proposal had no contingency
Scope must be validated and locked down once we have dates to insure we can
deliver requirements within the timeframe allotted
Potential associate and customer impact of back end loading for deployment is a risk-
creative measures will be needed to insure associate readiness for various events
Significant risk to the timeline due to dependency on major BAU initiatives for
completion (i-Originate & EDGE)
4
BACMBIA-A0000098438
CONFIDENTIAL
CFC Integrated Timeline Scope

EllttrprinDal::l

..
for1rnoftDICieDngmatiCim
to aw RA.C 1 .. ilkrtJ9 f MEL.oan SU"f\clng units

R.velftMoftg-sltortglnatknc..,atHIItlts
I:DGtWIUtTUII 1111 IIQIII an:lworklowto tullllmllllt IICII

lntegr.UOn ot Correspondellt .,., Whole plalform1 1nd

"'"-2 oi'Ttltop"onvfor Sl!f'Yiclrg(aaent l)fot-outcalla require re
autherltlcllllontNtwttnVRU'a)
eCon"''"ri!Jk>IOti...,
tC:omm Stnlclng
.1..1 I I I
I

MortaageandHELOC
5
BACMBIA-A0000098439
Release Schedule
HE consolidated on LS/U DE
CONFIDENTIAL
6
BACMBIA-A0000098440
BAU PROJECT DEPENOEtlCIES
CONFIDENTIAL
7
BACM BIA-A0000098441
Approximate Release Sizes
GL Conversion - 129,000 hours
HR Conversion - 173,000 hours
CD1- 116,000 hours
Customer and Deposits Conversion - 618,000 hours
Mortgage Origination (MLO/LL) and Servicing -1.1 million hours
Mortgage, Reverse, & HELOC Origination to Banking Centers- under 120,000 hours
Reverse & HELOC Servicing- 364,000 hours
Independents total just under 1,000,000 hours but we needed to determine if any actually need to
be grouped with other events
Total eCommerce hours- 401 ,000 hours (included in release totals above)
Assumption is Customer and Deposits Conversion and Mortgage Origination (MLO/LL) and
Servicing/Insurance will be tested concurrently -total together is 1. 7 million hours
By comparison, the September Integrated Release for LaSalle is currently in excess of 1.5MM
hours including BAU.
MBNA September 2006 Release- 1.22MM hours
UST Banking February 2008 Release -600,000 hours
UST Investment and Project MORE Apr\12008 Release- 1.35MM hours
By comparison, the September Integrated Release for LaSalle is currently in excess of
l.SMM hours including BAU.
CONFIDENTIAL
8
BACMBIA-A0000098442
CFC Timeline Distribution for Tier 0 and 1 Projects
2009
Q2 Q3 Q4
@
.
.
@
.
.

.
.
Oate.asot5/14108
CONFIDENTIAL
Timing Analysis - Customer & Deposit Conversion
Deposits
Customer Data
Conversion
on11ne BanKing
TF!IP["Jhony
TPST
oos
Customer/Associate Exp. Risks
Jun Jul Aug Sep Jun Jul A.ug Sep Jun
1
Jul Aug Sep
if
----------------------------
<@l 4ti@

100%ScopeAchleved e NOin!Jact:otargtl
.<'
''ai''

<100'I.Sccp Al:h1ev1d
wm-.-oundposslble
Scapecannolbeach .. vede
Slgnlftcantroadblocks
Sa111e lmpecllalerge'
JIPrience
Slgn..,cantlmparltalaftllll
expenence
eLimlltdrtsksll"llroductd
Moderate new
W' lnlroouced
eslgnii\Cllnln-rtsks
lnlrOCiuced
Recommendalton
August
Please Note: All teams felt they could meet
Sep 2009implementation This would
include Mortgage Servicing Interlace wtuch
improves Customer Experience
Key AssllDotjons for August 2000 Iron
Customer Data Conversion- "Single' event
to con-.ert all customer relationship data at
one pont anc receive pro::luct data batches
from taget and non-target systems.
Customer Interface- New intermedtale
mteriace re1uired between BAC and CFC
to mairtain CFC BAU for overlap
customers urttl all target systems
eonver.aon 1& complete
Online Banl';ing Customer Converstoo-
Only Depo::;it OLB accOUills<lr!:! converted.
Mortgage OLB accounts are co'lVerted 1n
the ne)'! inte111Jied release
Telephony- Credit Products remain on
legacy. Requtres Solution Center issues to
be resolved.
10
BACMBIA-A0000098444
CONFIDENTIAL
Timing Analysis - Mortgage Servicing Conversion
11
Customer Deta
Conversion
!Series
Integra bon
1SeriesGap
Closure
Ser.'lclng/
Telephony
eComm
Banking
Centers
Scope
CustaneriAssociat

Risks
Recommendation
Begin Conversion in October 2009
Key Assumct1ons for O:tober 2009 Imp
Customer Data Conversion in August
1Series Integration in Qctober
Telephony- provide full functionality other tran
VGS br,dge until March 201 o
Significant associate prep with condensed
timelines -working Y - ~ i t h tech to secure desk
top and call flow volumes pnor to October for
tra1ning I neslmg
Phasec conversion may extend over year end,
team work1ng through recon I tax implications
11
BACMBIA-A0000098445
Timing Analysis - Mortgage Lending
Scope Risks
D) ate]
OrgMartGL
Integration
Banking Center
Gaps& Rolloot

@;

OrgMart/GL Integration
CustMart/Customer Integration
MLO/LLGap Closure and Roll-Out
Edge Fulfillment Gap Closure and Roll-out
Banking Center Rollout (iOriginate)
CONFIDENTIAL
Recommendation
Complete intial development testing
foriOnginete (MLOILL)ancl Edge Oct
'09
inlnt.l develupllltlnl &
testing for 10riginate BC rollcut Jan 10
Phased m:::111gage appication (Edge
and iOiginate) roll-outs extending
throug1 2010
Key AssJmotions for October 2009 lrrp.
BC rolbut gaps only: 1 1 featLre
funcbcnality replacement of
Loansoumons. no functional
enhancements
Assumes legacy CFC resOI.I'"cescan
be sceled to add 100 FTE try Feb
2009
Oct 09 delivery scope:
Edge 7500hrs (Dhase1)
Originate 13.000nrs
(Phase1)
Initial Assessment sizing.
Edge 20,000 hrs
!Originate 40,000
Telepnonytargetenv1ronment
indopondDnt and dolivorod in 2010
BACMBIA-A0000098446
CONFIDENTIAL
...
.. ,,,,.,f .... l
........... ''"""""'
...
!*1

13
BACMBIA-A0000098447
CONFIDENTIAL
Customer/Client Experience Overview
14
BACMBIA-A0000098448
CONFIDENTIAL
Customer/Client Experience Overview
15
BACMBIA-A0000098449
CONFIDENTIAL
August Release- Customers/Deposits Conversion
Scope
In Scope:
Convert el CFC Deposit Accou-rts to BAG systems
DevelOp and ceploy new SavingsLmk proru:t 1n BAC erMronment
customer Data Conversion for all products (DepoSits, First
HELOC.Instnnce, Reverse Mortgage)
Synchrorization of all legacy CFC customer data to BAC customar
system
Oriy Deposit customers wil be converted to BAC OLB. mortgage
customers win rema1n on CFC online servicing lllbl rrortgage
servicing intsgabon (October 2)()9)
Conversia1 to BAC standard W1re and ACH platforms
Telephony Deposit VGS/CTJ Call Routing in place
Virtual hold and Rate Shop for CD customers
Summary data for Mortgage products through OLB
Limited interface build to Mortgage 1Senes platform 1hat allo.o. for
seamless customer exPerience in on-tine and bankmo center
channels
Bose! II requirements for AI Products Fir.;t Mortgage,
HELOC.Insl.l"ance. Reverse Mortgage) an:f Customer Data
Out of Scope:
1 Telephony Mortgage SeiVlcing
Assumptions/Risks
1 CUstomer data conversion is a single event
1 New Intermediate interface required to maintain CFC 1nformat1on on
target BAG systems until al system conversions are compete
1 Bubble staff for 053\Yill be recpred for the Aug and SepVOct
Releases
1 CFCCWBcall centerwil! be tramed & ready forBAC cals by Aug
2009
Client and Associate Experience
1
Two OLB sites sJpported- deposit BAG and L-CFC mortgage
serv1c1ng
CFC custor1ers with dual relationships (deposits &
mortgage) may require re-authenticat1on- team is
resear:hing ability to provide between Aug and Oct
Requires custoners to mainta1n two sets of credentials
22.000 L CFC customers have both deposit and
mortgage accounts and use OLB
1 L-3AC CD customers will get enhanced CD VRU experience and
V1rtua Hold Technology, Rate Shop (Positive). L-Cf-C customer
may experience longer waitt1mes {Negative)
Milestone Schedule
Phase 1 Start
BRD 8/112008
HLD 10/1712008
LLD 1211312008
Code!Unit/CIT 216'20()9
SIHUAT OfZ21209
Install 8/14f2009
End
10/16f2C08
12/1112C08
2/5/20C9
5121/2009
8113/2009
8/21/2009
16
BACM BIA-A0000098450
CONFIDENTIAL
October Release -Mortgage Origination (MLO ILL), 1" Mortgage Servicing, Insurance Integration
Release Scope
Deploy iOn!}:nate to BAG Mortgage Loan Officers and Loan Line
ass aerates for 1 s: or grnatJons
Deploy EDGE 'With ful file image & worKflow to fulfilment sites
Deploy LenderOfficeto MLOs and LL associates
lJeploy HLC Websrtes to MLOS
Deploy 1he Lead & Contact Management capabrlity to Loanline
COI'l'l>leton cf 1st Mortgage Product Parity and Document
Development for Mortgage lending
Integrate iSeries rnto Bank of Amenca system infrastructure
Deploy iSeries serv'icng and p-oduct gap clost.res
Deploy rSenes to BAG seiV!crrg umts
Convert BAC tsr Mortgage from Fidelrty to rSenes
Deploy Phase 2 of Teleph:my for ServicitlJ v.tlich enables r:roductJon
readrness of all srtes
Deploy onlinE al"ld HELOC origrnation srtes
--CFC Mortgage customers are corwerted to BA.C OLB
:Jeplo'f online Insurance originaton sites
CFC OLB Mortgage Servi:ing Sites are deconvntSSIOned
New Mortgage & HELOC Sei"'Acing Dages available in BAC OLB
Integration o1 Corresponaem and Wholasa'e platforms
Decommission of Visual Mortgage in Legacy BAC organization
Deploy lnsura1ce end state target design
At the. eM of deployment. a" of Distnbutec Sales and LoarUne will be
us1ng the same toOls and process for 1'
1
Mortgage Ongmatlon-
ensunng a corsistent custome experience
Home Equ1ty :riglnation stil vary by legacy orgilizabon unbl Jan
2010with an in customer experience
1:;1 Mortgage customers ard assoc1ateswill have a uniform experience
(Ohe.se 2 of telephony Will customers ertenng the BAC VGS #
tore-authenticate- 15% or call volume)
l-CFCcU5tomer5W1II have acte5s1otarget on\ne experience
for mortgage and HELOC.
Assumptions/Risks
Mortgage loan Officers and BAC Loanline w111 continue to
use LoanSolutions for Home Eqwty originat1on
Tt1e deployment to Drstributed Sales and Loanline will be a
"rolling deployment". not a 'b!g-bang
Definition of the workflow capability to be delivered in
associat1onw1th Full File imaging and Edge IS still in process
Full F1le 1magmg completion rs dependent upon the legacy CFC
BAU imtiat1ve that is currently m-fhght and targeted br 5129/09
deployment
BAC pl Mortgage corvers1on to 1Senes 'Mil be a rollmg
deploy'Tienta'ld 1nvesl:or and tax reporting
requirements
Servicing Associate training and skill builcing willmcorporate a
"rotation station" approach to Optimize leacnlng and smooth
bubble staffing
No Sales Teleph:my integration required- Deploy m 102010
Phase
BRD
HLD
Code!UntfCIT
SITIUAT
GapFil
!"stall
Milestone Schedule
! Start End
8/112008 11128/08
I
1011212008 01/1612009
l
12105'2008 0310612009
l
0112412009 0611912009
05/1512009 0612812009
09/11f2009 09/13/2009
i 10105'2009 10113120::9
17
BACMBIA-A0000098451
CONFIDENTIAL
January 2010- iOriginate wtth HELOC for Banking Centers/Reverse Mortgage
Scooe
Deploy i-Originate Lite to Ban kin Center associates far 1 s
Mortgage and Home Equity
Deploy Reverse lvtortgage crigination capabilities
Closure of iSeries Reverse Mortgage servicing gaps
Deploy Home Equity solution to Distributed Sales anc LoanLme
channels directing all new loans to iSeries
Decommission LoanSolutions in the Legacy BAG organization
Decommission Legacy BAC Reverse Mortgage
onginationlfulfillment appl1cation
Deployment of the Competltrve lntelhge11ce Initiative
Deployment of the Cross Sell capabilltywithin iOnginate
From a Client perspectr.,e, the sales and fulfillment experience
all c:hFJnnels will be 1st Mortgage, Home
equity, and Reverse Mortgage products
From an Associate perspective, 1n the sales and fulf1llnent
process, they will be executing the same prccesses by channel
and organization
AssumDtions/Risks
Aggressive deployment cf neoN Lend:ng S:>lutlon for Banking
Centers -cor1pletiontargeted for 5 months- significant
concern and risk associated w1th this schedule
Solution for the Banking Center Will be sim1lar and consistent to
the currently in place today
Any rema1ning technology gaps, that are t:J be completed by the
Transition, will be completed in the March 2010 release
1Senes serviCing solul1on Will be able to support the
Mortgage products and be the end-state solution
Phase
BRD
HLD
LLD
Codef\JniVCIT
SITIUAT
Instal!
Milestone Schedule
Start End
Bl1f2COB 212412009
2125f2009 5/2212009
5123f2009 7121f2009
811!2009 11113!2009
11114f2009 11112010
1/iS/2010 1/1512010
---- ---------
18
BACMBIA-A0000098452
CONFIDENTIAL
March 2010- HELOC Servicing Integration & Conversion
Scope
Jeploy 1Senes HELOC Integration infrastructure
:)eploy 1Senes HELOC process and product gaj: closure
Convert BAC HELOC accounts to 1Series
Phase 3 of teJepnony in the servicing environment
:::)ecommission legacy BAC HELOC application
From a Client perspective, legacy 3AC and CFC Mortgage
customers will rece1ve the sales and servicing experience
across all channels and orga1izat1ons
From an Associate perspective, they will be executing the same
sales and servicmg processes across all channels and
organizations
Assum_pJions/Risks
HELGC conversion to iSeries will be a rollmg deployme'lt and
accommodate investor and tax report1ng requirements
Associate training and skill building will ircomorate a
"rotati:>n stat1on' appoach to optimize learning & smooth bubble
stafftng
Milestone Schedule
Phase Start
BRD sn12ooa
HLD 4120f2009
LLD 61'512009
Code/Unit/CIT 10/2012009
SITIUAT 1/21/2010
Install 3/21/2010

End
4/2012009
611512009
1012012C09
1!.21/2010
3nno1o
sn112oto
19
BACMBIA-A0000098453
Susan/ Paige Kelly
Vik Thakur
Mike Friedlander
Taryn Safrin
Vik Thakur/ Jackie Fitzgerald
Vik Thakur or Ali nne Majarian/ All Teams
Vik Thakur
All
: Top of Mind Items
: Merrill Lynch
: Associate Survey
Implementation Timeline (attachment)
Evaluation Process (attachment)
Purchase Accounting (attachments)
Projects/ ROCS (attachments)
Communication Plan (attachment)
Weekly 4-Biocker /Issues Updates from teams (attachment)
Corporate Treasury- Bert Harper
Corporate Tax- Brent Andersen/ Erm Lepley
Supply Chain -Carl Miller
Management & External Reporting- Carol}11 Fredricks
Enterprise Services (Doc Mgmt & EAS)- Pun Bainbridge
Staff Support- Lisa Eller
LOB Finance-Andre Cole
Accounting Policy
Corporate Investments
Update from Guy Desormes- Q&P Partner
lJpdate from Jeff Hennessy- Risk & Stability Partner
Update from Paul Archambault
TIUG Update (attachment)
Q! A Session

D Andrew Al.;s D Karrie Loatman D Vik Thakur D Paul Archambault
D Brent Andersen D Steve Monaco D Jeff Henessy D
D Arnie Appelrouth 0 Dave Mosesson D Carolyn Fredricks 0
D Lisa Eller D Dave McCann D Andre Cole D
D Michael Friedlander D Brett O'Dell D Tiim Badour D
D David Giles D Mary Ann Olson D Pam Bainbridge D
D Bert Harper D Kevin Reen 0 Sue Jolly D
D Erika Jacobson D Kirk Right D Christina Auer D
D Joe Jones D Lee Stafford D Guy Desormes D
D Erm Lepley D Gary Stickley D Michael Szarowicz D
Anochtte Category Primacy Marmger Yt>ar End A!tSoc.'illte CFC "S)dem" 1\tbrutger CFC Transition Manar.ger BAC Transition
R1xp11n\ihlt T Rnopnndhility
1 (61% or
populatiun):

"IJJnUmnlv1anLg_c
-- - -
n rallll@.-'> in cW,l:-:,placc
\\itl': mput from
l1141!1:lp.e:"
11AC Fxeocuthn
re Xlrtma \(1 a D4.C ma1:ap:er
(10% of
population!:
HAC Assoct.atc 011 hxcctltWll

::::J Bl\C

I TxecUlH>n
0 BAC

population): I Man::g:er (MllmejYocess)
CFC (CFC or 'RAC)
posllmn o:tl'...:e-::utton .:nd ha<. 1
'In lm.H.. 'lllli'C
Tm!!el
0 BAT_I 0 :-.1"/A
r J 1Wal:; with cum .. "D. rr.an.:tl.!er
auC:. gools fl.>
I lJp.:blc gOOk a..o; feeJkcl; to -
s;m:-e \\ith "! ronsJti,ln Manager l'rar.sltlon Manaeer,
n m P1P appropn:1tc
t:-a.mmg_
0 ofllm.:: PDP
0 Pn"iJc lh .. '<.lb!lcl.. on v.ork 0 rulir_.go m PM tool IHlh
from input ti"l.lm CUITl"tll and
mru.lfiSCT
- n -,- c,mplctc e\ahw.tion ha<cd ---
up.;n e'\-perJence m upon e'<penence in Trmmtion,
ho11e1 er. hmH;l\.t!l", usmg liw HA(.
the nAC f()rmat lfonnat ard format 1_fonnat and tnneline f('
tv l>"' pru"u.leJ b) 00 pro11dcd bv HR. \.ia
HR vw cununwucatwn und C(JRllDuJ..Ic.J\Kn ;.md trarnm!!)
lrtiL'lin.g} :J (biUCI.Il.lS ... 'Ilclu.J ODC\a\ua\ion
D Guir. on li"<JID pr'!'viou> .md
cvnluat:J.(l]J from prc-nous other "!rruisltlor.. Managers
mrulllgcr nnd other
Caleeory4 (-1"/ of
puplliation);
\ n CI'C annualexfifualil)n n
n Pm>ide-fetdoocl.. onwm"k
' "lJilm:twa.Maneg.cr i:J Up.:iatc goo.ls. a.s approptiatc based upou thci1 llJX'Il C"-""PCJicncc iu fi,"llD Tran,ition (ifa?pli.:..ablc:
CTC H\SOCJate \\<:1' on
and acc.cpted a
m. Exec:ulwn reporlm 1
tu ere m..m..tger (,110 lCT) I
C11te,.ry S (3"1 of
puplli.Mliun);
CFC Assoctate voas oo
A and 11<1\ accepred a
posJ\wn m Exoxutwn (uo !CD

6 (7/ or
population!:
CFC was in a BAU
positwn and 10mcd I !llllSliJDn
for the Jsxution \llll
llTJ
CONFIDENTIAL
:l ]lAC 'I mnsttJon
\1\iHi:l.gcJ
::J CFC B:\T_T Milll'lgcr
n CFC
D CFC
I lnfom1 ere Manager and ohtain offline or online lion
ofCfC Tramition M:mager(:") mput ofCfC Transition n Identify nAC Transition
lh<ll should be gm:m Addthona] \ianag.er Owner fur m

I Complete hv 91] 2
"""l lJpdat!: goalr.. as appropriate
n Inform CFC
ofnACTratNtton Manap.et(:<lr
th.r.t \\llllm'tlwpulmlu

::J Complete self c...-aluatio:.l by 9112
:J Inform D.AU M.ma!.!t:r t.'J"
lraasitiGnMnnagcr{s) that mav
pnmJc feedback
0 G<1m on
frorr. Di\U anJ
Trnnsitiou Mrumgcn
n Complete armwl e'11luation n
Wlth fcc!lhack fi 1W1
Trar.smooMnnap.&!>
0 Complctc annual cYa]uation 0
0 Obt..tin from
lra!'..Sirion !hua8CH, as
appulpriarc
N.'A
Pro...idc fccdba.:k on work
from
appropnarc
n Work w1th CIC
'Syr.tcm .. Managc1 to
romp\ee annual eY<J\nntmn
0 Pwvidc tCcdhnck on wo1k
fr)[O Tr ..msition.

BACMBIA-A0000098455
PLACEHOLDER
TIFF PLACEHOLDER- FILE PRODUCED NATIVELY
B C D E F IGI H I J K L I M N 0 P I Q I R S I T U
1 Red Ok
1 1
2 High Level Mr1l -Comparison to Prior Versions j _
I _l_ -----' ---------
f-!_ Tax Rate------------- -------- ----- ----.,--- ---H - - -f--37.10% --- 3 7.10% I --,---35.75%---,------ - -'35-:QO%--.,-------;- 35.00%-- - ----
7 --------------- . - -- ---- + It-- r--c;;;;;nt -- Purchase -'--- -. ,- l - Total ---- - j-- Total - Total -
_ _ __ ____ _____ __ _ Best ___ Pun:h!!!... _ Acc1g Estimate@ @__
6 Estimate 1 Aceta- v7)(SnMat) Change 1 02 Press Release Change 6125 BOD i Change Announcement Change
9 ' I
10 I -----+--
11 Loans- credit i111>aired portfolio) lfREFI lfREFI 8,082 8,082 8,082 9,747 (1,665 -+- 6,857 1,225
12 Loans- interest(il11>8ired portfolio@- 8.5% disc rate) 70 115 (45) 1 1
h1t portfolio@_- 825% disc.r:ate) _ _ __
600
____
660
T ____ - - --:-- r _ ______ _ _
500
_

- j-- ---- : - __
r-:;--s-Fa591cieterral _____________ ( 4Ji :----- -(469 ' -(469)
r-t6 Loans subtotal lfREFI l!REFI I - 9,813 9,698 115 8,113 1,585 9,903 160 I 6,857 I 2,886
17 I I
' '
19 HELOC securiliulions accrued Liability --r-- 1
'
21 HELOC Monoline exposure J ' I
22 Rep and Wan-anly Reserve 1 ,300 1,300 ' 450 450 I I 700 250 ' 1,300 850 ' 500 50
23 Ropun:h Exposu,. Subtotal 1 ,300 1 1,300 I - 450 I 700 250 1 1,300 850 i 500 50
24 I '
MSR 1,708 1 1,708 1,692 1,700 (8) t 1,700 1,708 (8 1,750 (50)
26 Retained Interests 235 235 100 100 I 100 235 : (135) l 400 (300)
Other 1/0s 370 370 175 175 ' 120 55 370 (195) 200 (25)
28 CMOs I 265 265
29 MSRandolher,.tainedinle,.stsubtotal 2,313 I 2,313 I - 1,967 1,975 8 1,920 55 2,313 336 : 2,615
30 I --
Utiga_lion_ __ ________ _ _ --- _ _ __ _ ___ 1_,300 200 f-+ - 200 -- +-- 200 __ _ _ ___ ___ 200 _ 200 j ___ 200
33 Balboa Re 508 508 265 350 (85) 1 500 (150 508 (158) - 350
Debtratemarl< 1,100 1,100 412 184 228 946 (762 1,100 (916) -+----:-f--184'
rs- -------------_,_ 2iio+ ----- -- --- t!.-I6jt --- , .. - - ---- -
37 Fraud/LHFS - ' 200 (200)
38 Debt issue costs 125 ' 125 108 108 108 +- 125 __11I) + 250
39 CFC existing GWW!iteoff 51 51 96 96 96 , 51 45 , 96
40 Capitalized Software - - 200 (200)
41 DAC-Insurancebusiness 115 115 75 112 (37) 112 115 (3 112
42 PP&E 200 200 150 150 200 50 200 (50 200 (50)
43 Real Estate Owned 85 I 85 j - 95 (95) , 85 (85) , 150 (150)
Servicing Advances 50 50 - - ! -+----- 50 (50) 125 125)
==..-=:::::_--=:-=:__ ==-=--- r---

: ---- - ---+--- -- --:-r----:---- -- --- t5Q___ ---- --<ioO)
47 Othersubtotal 2.- I 2,664 137 51 86 1,158 1,107) 2.- 2,613 1,225 I (1 ,174)
48 I
49 Total Pretax l!REFI l!REFI 12,587 12,374 193 12,091 283 16,380 3,961 ' 12,397 22
!>O I ,
After-Tax _ _ l!REFI I l!REF! 7,905 _ 7,783 193 7,768 283 10,647 2,575 7,798 I 14
52
53 Red Oak Book Value 10,420 10,420 10,420 I 13,155 . 2,735) , 15,252 (4,832)
54 Estimated Earnings to Close (net of dividends)
1
i - I , .
55 Book Value Adjustments _ 7,905 7,783 121 7 768 15 10,647 ,798 14
Adjusted Book 1 2,515 2 637 121 2,652 15 2,508 129 ' 4,818
- - - J t - L___
58 Purchase Price : ' L__ __ _
59 Common 4,118 4,116 1 116 4,037 79 4,oo" ' o ;rl-- -;1c; 1;;- 6
60 Prefen-ed 2,000 2,000 2,000 2,000 I 2,000
61 Stock options and deal costs 85 65 45 20 65 65
___ _ ---------- 6,181 6,181 6,161 20 6,037 144 _ 6,000 I 116
63 : '
64 Goodwill & Other Intangibles 3,666 3,5 121 3,509 35 3,529 15 (1 4,999
65 Intangibles I 94 94 225 (131) 431 (337) 94
Goodwill only, before cap costs_ __;,__ ----1--- 3,450 121 1--f--- 3,098 352
67 Goodwill from cep merger costs I 488 6 40 . 452 (7) 471 (25 446
68 only _ _ I j 4,057 3,895 161 3,737 159 3,569 327 5,350
reg Total Goodwill and Intangibles 1 1 4,151 3,990 161 3,962 _ 28 ! 4,000 (10) 5,4
AI B c D I El F IGI H I I I J I Kl L M
r-J.
Red Oak
r-4--
High Level Run Rates
r-4--
Income I (Expense)
r-!-
~
r2--
Total
r-Z-
Purchase accounting Estimate
--
Adjustment Q308
~
9
r-w- AFS rate reset
I I I I I I
I
1,758 1
I 88 I
fit
I
FAS 91 write-off (469) (23)
fit Loans - interest (impaired)
r.t3 Loans - interest (non-impaired) 1,630 82
fit Interest Income #REF! #REF! #REF! 2,919 146
'is
rt6
'17 Debt issue costs write-off 108 11
rt8 Retail deposits 206 13
r-w Bank Oebt- Bullet COs I I I I
I 1 I I 3 1
f-20 Bank Oeb1 - Callable COs
!
I (29) 1 1)
fit Net deposit mark
I I I I I 178
I
, : ~ I
'22 FHLB- fixed 1,078
fTJ- Convertible I
f-24
- - - - - +--
(498>t -
--- - -- - - ----- ~ --- -- - - -- ------- --- -
-\w.
Bullet - MTN + TPS
------ -
I
-:-
'------------------- ------ -----
1-:- f--25 uso-floater - -
- --- -
I (112)'" -:- (65)
'26 Callable - MTN + TPS I (702) 1 (7)
fT7 Non-USD floater I (166) ! (53)
'28 I_ Non USO Bullet (161) ' _(26)
f-29 FHLB - convertible 5
------------------- --- ------------
0
--
'To- Oeb1 mart< (578) (85)
f-31 Debt basis adjustment write-off (158 (8)
'32 Interest expense 450 67
rJ3
~
Net interest income 2,469 79
~
Deferred acq. costs write-off 75 19
~
~
Other income 75 19
~
~
CFC intangible write-off 53 2
r$.-
Insurance intangible assets
I I I I I
I
!150! 1 I (19) 1
~
Intangible asset amortization expense !97! 17
r$
~
Depreciation expense 150 5
~
~
Net income before taxes 2,597 86
~
Income tax expense (963) (32)
~
~
~
Net income from purchase accounting 1,633 54
50
N /0
p
101 R IS T IU V /WI X Yl z I AA I AB
r-J.

d=

7 Q408
.2!!.!l!_
2011 Thereafter Aaauml!tion

9
f-:{o
88 1 I 176 I 352
I 352 I I 352 ' I 527 1 I SL 5 y_r, Redass valuation account into AFS basis
I
rtt (23) (47) (94) (94) (94) (141) SL 5yr
L
5
Itt 82 163 326 326 326 489 SL 5yr
-"- - - --------
5
14 146 -----m- ----s84 ----sa:4 ----sa:4 876

cit
7 18 28 9 8 45 Based on CFC amortization schedules
13
I
52 52 52 26 SL4yr 4
19 <o> l I (2) I (O) l I (0) < I (0) Per Investments debt amort schedule 0.47
jll)_ (1) (1) (3) (2) (2) (20) Per Corporate Investments debt amort schedule 3.5

12 I I 21 I 47 ! I 49 I I 49 / I 6 ----------------
I

108 219 403 287 106 63 Per Corporate Investments debt amort schedule 2.839895013
==I
<4i . usi_. ___ ---<,-oij ::

0
3S:
24
25 (15) cfo1 : (12rr-: (8) :- - (li)l- 1.09
26 (7) (14) 28) 1 (28) (26) (606) I Per Corporate Investments debt amort schedule
J 2.Ql
u (46) (99) (58) (30) (0) I Per Corporate Investments debt amort schedule 1.09 - I
28 (25) (51)
'
(57) ; (48) (6) 0 1 Per Corporate Investments debt amort schedule 1.48
___ I

0 1 1 1 1 I 1 Per Corporate Investments debt amort schedule 3.5

(31) (116) 93 77 13 (645) Per Corporate Investments debt amort schedule
31 (8)
___i!Q)_
(112) Based on CFC data; Excludes FX revaluation
32 20

158 125 60 (Z07)
33
34 126 205 742 709 644 169

19 38 38 SL 1 yr 36
--- ---
1
37 19 38 38
--- ---

2 3 6 6 6 32 Based on CFC amortization schedules 8.833333333
40 (19l l

L_;_ I I
15YO 3 yr based on intangible asset valuation model 3
41 17

6 32
m:

5 11 21 21 21 75 SL 7 yr 7
45 133 ----rn- ---s99 ----sn 276

=*
(49) (81) (271) (259) (249) (102)
49 83
......lll... --.!22..
_,!,!2_ 422 174
50
AI B Cl D IEIFIGIHI I I J I Kl L IM
~
Conforminliil Accounting Q308
!#
FAS91 10
~
54 Net interest income #REF! #REF! #REF! 10
rst
r-ss Servicing fees _" ____
-- -- -- -- - ~ - -"!---"----"'- ""'""
-- - ---- - --- -
(125)
57 Tax servicinQtees --
58 Late fees (3i)
f-
59 Noninterest income i 160
t5U I
-178 f-
61 Payables
~
Prepaids
l-
. ' (39)
~
-- ~ tntematty devetop;d-SOtbWre --- -- --
I ~ ~
'
(5)
64 Other expense 134
fit
f--66 Net income before taxes 16
~
-----
------
6
rs9
Income tax expense
rro- Net income from conforming accounting 10
~
rn- Net income from PA and CA 44
rn-
-- ----
~
Avg estimated diluted shares outstanding
-----
~
EPS Accno1ion/(Dilution)
~
~
Reconciliation of run rates to PA marks:
~
~
Total PA marKs from run rates above 2,597
~
PA marks with no associated run rates:
~
Loan credit mark 8,082 Run rates exclude provision adjustments as that is adjusted elsewhere
~
Accretable yield already in plan 70
r#
Ml receivable 500 CFC records as contra provision; Excluded from run rates because provision is backed out as noted above
~
Rep and warranty reserve 450 Realized when settled
~
MSRs 1,692 SubsequenUy MTM
Retained interest 100 Subsequentty MTM and Nil impact immaterial
~
Other los 175 Subsequentty MTM and Nil impact immaterial
~
litigation 200 Realized when settied
~
Balboa reinsurance 265 Run rates exclude additional reserve adjustments as that is adjusted elsewhere
~
FX portion of debt basis adjustment Subsequentty revalued based on changes in FX
~
CFC exis1ing goodwill 43 No run rate impact as it is not an amortizing asset
~
Real estate owned Realized when settled
~
Servicing advances Realized when settled
rn:
Intangibles, included in goodwill/ intangibles 150 Included above in run rates, but not separatety identified on PA
AFS valuation, no equity impact (1 ,758) Included above in run rates, but not separatety identified on PA
roo Other, immaterial 1
rw 9,970
rgs
Total PA marks, pre-tax 12,567
"99
r:;oo
N IOI p 101 R lSI T Ul V IW X Yl z AA I AB
51 Q408

2010 2011 Thereaftar Assuml!tion
10 __ 2_0_ __4_0 _ __jE_ 40 Commission capitalization
L.....::
6
54 10 __ 2_0_ __4_0 _ __jE_ 40

56 (125) I - I
-
_,
__
-- ------ -
57 r---J -. IPreviousty recognized upfront, shOUld be amortized----- --
!>8 35 Accrual to cash
59 160 -.
_t>\)_
--
61 178
1
Accrual to modified accrual 8.833333333

- -----
10
63 l Expense, previousty capitalized
64 31
65
66 21 (37) 7 25
-----

8 14 (3) (9) (9)
69
------
70 _113)_
....a. ____!.

72 70 114 465 455 438 174
m:
4,657 4,840
-----
r-rs 0.02 0.10
r-;6
1-ifr
r-n

tiT
'82
tTJ-
"54
rat

f-ft
rag
f--5-
f--91

rgs
rgg-
rwo
PLACEHOLDER
B c
Preliminary Purchase Accounting Allocation for 08/01/08 recording (as of LD1)
$$ in Millions, Debits I (Credit)
BS Category
Cash
Mortgage loans HFS
Trading securities owned
Reverse trading security repos
Reverse Repos Other
Loans HFI
lnv in other Fin Instruments
Description
{blank)
(blank)
(blank)
(blank)
FAS 91 fees I LOCOM
Non-impaired interest rate mark
03-3 credit mark
03-3 additional accretable
HELOC accr. 03-3 mark
H ELOC accr. non-03-3 mark
AFS valuation
Subprime 10
Subprime residuals
Nim residuals
HELOC flexsaver residuals
HELOC residuals
FRS residuals
Alt-a subprime non-conforming residuals
Residuals
WAC/IORIABS
WAC/10 Rl Agency MBS
WAC/10 RICMO
WACIIORIIO
WAC/lORI PO
WAC/10 Rl Sr Bond
WAC/10 Rl Sub Bond B-Piece
WAC/10 Rl Sub Bond Mezz
- oti1-er--los-- ---
wAc los
CFC
Consolidated
Mark
0
469
(1,630)
(8,082)
(70)
(0)
(0)
(9,313)
0
(9)
(23)
(7)
(9)
(35)
(15)
(2)
(99)
(6)
(3)
40
(28)
(21)
(35)
(17)
(51)
(55)
175
Total Sub-entities
Balance 3/31 Prelim FV Adj
3/08
--
--
I - - ~
[ - - - ~
#REF! #REF!
#REF!
7
Countrywide
Financial
Corp{DE)
1
Mark
0
3
3
(7)
(23)
(4)
(9)
(35)
(15)
(2)
(94)
(6)
23
(1)
(35)
(17)
(51)
Countrywide
Home Loans,
Inc. (NY)
2
Mark
0
843
(163)
(1,616)
(14)
(0)
(0)
(950)
(2)
(3)
(5)
(26)
(21)
(0)
0
8
AA AD AE
9 58 114 41
Methodology for Allocation of Mark LOB Allocations
Countrywide
Balboa Capital All
CHL Servicing Countrywide Insurance Markets Cons. Other
LP (TX)
2
Bank, FSB Group, Cons. (includes CSC) Entities
Mark Mark Mark Mark Mark Methodology/Conclusion Methodology/Conclusion Source Timing
0 0 0 0 0
(399) 22 Ledger balance
1st mortgage--+ GIG Marks schedule (Acc't Policy) 8.28- am
2nd mortgage --+ mortgage
(1,467) Allocated based on pro-rata based on UPB Separate Entry (Ace'! Policy) EOW 8.29,
(6,466) 0
GCIB credit valuation by entity; impaired ALLL pro- Separate Entry (Ace'! Policy) EOW 8.29
rata
(56) 0
GCIB credit valuation by entity; impaired ALLL pro- Separate Entry (Ace'! Policy) EOW 8.29
rata
(0) 0
iQL_
__ o _
0 (8,388) 0 0 _ 2_2_
0
0
0
0
0
0
0
0
0 0 0 (0) Entity specific marks, excl. Parent Mortgage Corporate Investments group EOW 8.29
0 EOW8.29
(3) 0 EOW8.29
18 0 EOW8.29
0 EOW8.29
0 EOW8.29
0 EOW8.29
0 EOW8.29
0 EOW8.29
(55) EOW8.29
0 (40) 0 0 Entitv specific marks, excl. Parent GIG Corporate Investments group EOW 8.29
B I C I D N 10
Excess certs 0
#REF! #REF! _____1!_!rn (52)
MSRs
CMM (49) 0 (49)
MSRs (1 ,643) #REF! #REF! 0 60
(1,692) #REF! #REF! 0 32
PP+E
PP&E (150) #REF! #REF! 0 (150)
(160) #REF! #REF! 0 (160)
Other Assets
CFC existing goodwill (43) #REF! #REF! (2) (2)
DAC (75) #REF! #REF!
Intangible- customer lists (4) #REF! #REF!
Intangible- customer lists a/d 1
Intangible- licenses and registrations (16)
Intangible - licenses and registrations a/d 3
Intangible- mise acq costs (43) I (39)
Intangible- mise acq costs a/d 7 7
Intangible- tradename (1)
.- Intangible- tradename a/d o
z Intangible w/o (53) (33) 0
Q Ml Receivable (500)
~ OREO 0 0
w Prepaids - Debt issue costs (106) #REF! #REF! (62) (26)
rn Servicing advances o #REF! #REF! o
(779) #REF! #REF! (116) (28)
Intangibles resulting from merger
Deposits
Distribution relationships 150 #REF! #REF! 0
~ #REF! #REF! 0 0
Commercial MMA write-off 14
Bank Debt - Bullet COs (1) #REF! #REF!
Bank Debt- Callable COs 29
Deposits MTM (222) #REF! #REF! 0 0
(180) #REF! #REF! 0 0
#REF!
Repos #REF!
AtFV
Trading securities repos
AtFV
I
#REF!
Notes Payable #REF!
Bank Debt- FHLB Convertible (5)
Bank Debt- FHLB fixed (1 ,076)
Bullet- MTN 466 259 206
Bullet - TPS 30 30
Callable- MTN 125 96 26
Callable- TPS 577 577
Convertible 0 0
Non USD Bullet 161 145 17
Non-USD floater 166 157 31
USDftoater 112 112 0
Debtmark 579 1,347 315
MTN valuation write-off ~ 99 1
Ski is discount write-off 1 0 (1)
Subordinated debt valuation write-off 3 63
Subordinated hvbrid valuation write-off l (15
_a___
0
0
0
0
0
0
_o_ _
0
0
0
@_QL_
(210)
0
0
0
(500)
0
(600)
0
14
(1)
29
(222)
(180)
(5)
(1 ,078)
(1 ,082)
I I I
0 0
0 0
0 0
0 0
0 0
0 0
(40)
(75)
(4)
1
(16)
3
(3)
(1)
0
(20)
0
(136) 0
150 0
160 0
0 (0)
0 0
0 (0)
0 0
I I I I
AA
(0)
0
0 Entity specific marks
0
0 All CHL per discussion with Corp Workplace
__ o_
0 Ledger balance, e>cr:l. Parent
0 Ledger balance less recoverable portion
0 Ledger balance
0 Ledger balance
0 Ledger balance
0 Ledger balance
0 Ledger balance
0 Ledger balance
0 Ledger balance
0 Ledger balance
0 Ledger balance
0 Pro-rata based on % balance in ledger
0 Ledger balance
0 Pro-rata based on % balance in ledger
_!l!L_
0 Relates to Insurance
0
__ o_
0
0
0
0
0
0
0
0
0
(0)
(0) Entity specific marks
0
0
0
0
lAB I AC
Mortgage
Corporate Workplace
Mortgage
Mortgage
Mortgage
Mortgage
Mortgage
Corporate Treasury
Mortgage
Mortgage
Banking
Banking
Banking
Banking
Corporate Treasury
I AD I AE
Corporate Investments group EOW 8.29
Corporate Investments group EOW 8.29
Marks schedule (Acc't Policy) 8.28- am
Marks schedule (Acc't Policy) 8.28 - am
Marks schedule (Ace'! Policy) 8.28 - am
Marks schedule (Ace't Policy) 8.28 - am
Marks schedule (Acc't Policy)
Marks schedule (Ace'! Pol icy) 8.28 - am
Marks schedule (Ace'! Policy) 8.28- am
Marks schedule (Acc't Pol icvl 8.28 - am
B
N
z
0
t3
w
U)
C')
z
0
j::
0
w
U)
c
I
D
I
E
IF IGI
H
I
I
IJIKI
L
IMI
N
IO
Skiis valuation write-off
Debt basis adj write-off
738 #REF I #REF I
Accounts Payable, Accrued Llab
Exit I term liabilities (640) #REF! #REF! (640)
Litigation (200) #REF! #REF! (200)
Rep I warranty reserve (450) #REF! #REF! (383)
Estimated exposure on Balboa Reinsurance (265) #REF! #REF! 0
{1,5551 #REF I #REF I {6401 {6831
djustments
Gross FV Adjustments (13,055) 578 (1,424)
Various tax adjustments (83) #REF! (83)
Deferred taxes 4,843 #REF! {215) 528
Net FV Adjustments (offset to Equity) (8,295) 281 (896)
Goodwill calculation
Goodwill implied from marks at Entities 4,056 #REF! #REF! (281) 896
Adjustment based on operating income methodology* 0 #REF! #REF! 281 ~ 6 )
Goodwill allocated based on operating income 4,056 0 ___ o
Adjustment based on prospective views about the business 0 0 0
Adjusted goodwill allocated 4,056 #REF! #REF! 0 0
Beginning Equity (10.420) (10.445)
Equzty impacts from marks at Parent (281)
Equity impacts from marks at Subs 8.575
Equity impacts from Goodwill push at Parent 0
Equzty impacts from Goodwill push at Subs (4.056)
Subtotal adjusted Equity (6.181)
Tax rate 37.10%
Goodwill was preliminarily allocated to each sub-entity based on a percentage allocation of historical operating income for 2006 at each entity (2006 was used as a proxy for the normal historical b
**CHL Servicing LP was sold to BANA and Capital Mai"Xets and Countrywide Securities Corp are expected to be shut down after the merger. Therefore, goodwill allocated at these Tier 1 entities, CH
0 Ledger balance Corporate Treasury
____jQL_
0 0 0
Assumed to be at parent Workplace, Severance --> Marks schedule (Acc't Policy) 8.28 - am
Staff/Support
0 0 0 Ledger balance Planning and Control Marks schedule (Acc't Policy) 8.28- am
(68) 0 0 0 Pro-rata based on % balance in ledger Mortgage Marks schedule (Acc't Policy) 8.28- am
(265) 0 0 Entity-specific marks Mortgage Marks schedule (Acc't Policy) 8.28- am
(265) 0 __ o_
-
(10,468) (250) (0) 22
0 0
3,884 93 0 _ill__
(6,584) (157) (0) _1_4_
6,584 157 0
43 ____(Q1

200 400

0 (400)
3,856 200 0 __ o_ Mortgage Marks schedule (Acc't Policy) 8.28- am
(2,728)
as 2007 was skewed by the market disruption). This was then
(1 ,000) and Capital Markets (425), per the operating income methodology, were re-allocated to Countrywide Bank, FSB.
-- -- ---
I
8 c D E IF Gl H I IJIKI L IMI N IO
~
Notes to allocations:
(a) Provided by legal entity for CHL, allocated remainder to CWB.
~
(b) Per CFC trial balance
(c) Allocated total consolidated mark pro rata
m
(d) Assumed this relates to future origination, which is largely from CWB prospectively.
(e) Assumed this is insurance, CD I, etc.
(f) Assumed to represent servicing platform, which is being split pro rata based on servicing right.
I
(g) Assumed this relates to CHL (rapid amort)
(h) Assumed this relates to CFC parent
(i) ( ssumed this relates to CWB
I
f:;6a
I
169
tffi
!Investment in Subs Impacts I
I
~
Flow through from marks at CHL Subs (1,848)
Flow through from marks at Countrywide Bank (6,584)
Flow through from marks at Balboa Insurance (157)
~
Flow through from marks at Other entities 14
Flow through from Goodwill pushed to Countrywide Bank 3,856
Flow through from Goodwill pushed to Balboa Insurance 200
tm
Net impact to lnv in Subs (4,520)
~
I I I I
81
Purchase Price 6,181
Goodwill calculated 4,056 #REF!
Goodwill needed per operating income allocation methodology* I I I 0
~
'185
~ - ---- - -- ---------- - -- ------ ----------- ---------------------------- -- ---- -------- ---------- - - ---------- --------- --- --- -
187
~
- -- ---- --- ---- -- - - - --- - - - -- - --- -- -
189
190
191
192
~ -----
194
~
I

I
I
~ -
- These marks are preliminary and our best estimate at this time.
-
----+--
----- --------
198
---
p
IOI R lSI T I Ul v IWI X Yl z I AA lAB AC
I
AD AE
~
i
~
~
}]!
I 168
==f
169
I
ffi
i
m
~
m
--
178
~
--
I
!
c I -----
~
~ -
I
--
183 1600 1,300 200 400
~
--
I
185
-
186
- - ~ --. t- ~ + ~ --
187
- ~ - ------ -- - - ~ ~ - - - --------- ----------- ---------- ---- --- - - ~ - - - - - - - - - - - -
1M
---- ---- ---- ----- ~ -- ---- -- - I
I
~
189
190
---- --
!
~
------ ----
.!$ --- ----
193 I I
194
------ ---- ---- ---- --- - -------------,---------1------
~
I
196
~ -------- --- ----- -----
I
198 I
PLACEHOLDER
B I c
I D IE F IGI
H II J IKI L
IM
N
lot
p
2 Total ROCS Event Summary by Account
3 Current Month: 8/31/2008 I I
4 Forecast Category: Forecast 2008 8
- -
j
I
--
5 I I
6 Prior Month Current Month 2008 l 2009 2010 I 2011
7 Dates for $'s 7/31/2008 8/31/2008 2008 Total I 2009 Total 2010 Total
I
2011 Total
8 Dates for FTE-> 7/31/2008 8/31/2008 12131/2008 I 12131/2009 12131/2010 I 12131/2011
9 7/31/2008 8/31/2008 12131/20081 1 12131/2009 12131/2010 ! 12/31/2011
1o
i E2!!S<II!
11
I
'
I
12 Revenue Benefrt
l
13 Net-Interest Income NET INT INC - 41 ,000 51 ,250 204,996 204,996
I
204,996
14 Non-Interest Income NON INT INCOME (25,000)
-
653 4,985,783 H 18,978,387
f-
41 ,713,428 49,759,402
15 Revenue Benefrt REV BENEFIT Total _(25000 41 ,653 5,037,033 ' 19,183,383 41,918 424 49,964,398
16 !
17 Direct Expense Benefrt '
18 Personnel PERSONNEL 829,777 1,118,111 10,069,501 39,783,019 61 ,299,660 58,689,764
19 Marketing MARKETING - - - ' - I - -
20 Occupancy OCCUPANCY - I - - - - -
4
Other

__________ 91 ,340 255,856
-
1,747,783 9,662,196 (4,833,463) (10,918,806)
22
-- oir&CtE"xPilri&e-a&ii&iit ________________
DIRECT_EXPENSE Total 921,117 I 1,373,967 11,817,285 49,445,215 56,466,196 47,770,958
23
-; f-
r
24 Net Benefit (Total}__ NET BENEFIT Total 896,117 1,415,621 16,864,318 68,628,598 98,384,620 97,735,356
25
--
H--------
_____ ,
26 FTE Impact IEndi!!!iL
27 Severance CW SEVER CFC 8 9 111 342 416 431
28 Severance BAC SEVER BAC 2 2 6 79 148 149
29 Pre LD1 * PRE LD1 43 16 70 70 70 70
30 Elim Open Recs!Attrition OPEN ELIM_ATIR 132
l
226 366 819 900 904
31 {New Hires) NEW HIRE -
;53
(299)
f-i
(561) (808)
r-
_f_T_E lmJ!!_C.t (l:!l_dingl_ ______ ______
-- --- 185 f---. ___ ()!+ -----
973 747
-------- -t-------- -- -- ------------- --
33

I

f!!!!.
---- - - - ------------ --------------------------------- 1---------
I
+-------

Reven_!!! Benefit ___ ,______
-!------ -------
--51:25 - '
38 Net-Interest Income NET_INT INC 10,250
39 Non-Interest Income NON INT INCOME 1,125,000
_j
1,150,653 7,314,959 w 19,482,178
H
41 ,710,956 49,756,931
40 Revenue Benefit REV_BENEFIT Total 1125 000 1,160,903 7,366,209 i 19,687,178 41 915,956 49,961 ,931
41
I

_______
----- --------------------- -r------- - -
6.ss1.46oi-
--------
+- si :a29.1ss - -s!f.ss-:,-,3o5 -

Personnel PERSONNEL _ --- _

+-- __
Marketing
-;-
44 MARKETING -
I
- - I -
I
45 Occupancy OCCUPANCY - - - - - -
46 Other OTHER_EXPENSE (6,841) 20,069 562,969 9,784,610
r
(5,830,091) (12,224,375)
1

Be11efit DIRECT_EXPENSE Total
239,569
7,244,43_0 55,999,097 -
-- 1-- - -
_ _,.. __________
-- . -
48
49 Net Benefit (Total}__ NET_BENEFIT Total 1,317,564 "": 1,400,473 14,610,639 72,146,730
"
97,915,064 94,398,861 i

FTE Impact (Ending)
-
I
I
51 I
52 Severance CW SEVER CFC 0 1 104 321 388 40<
53 Severance BAC SEVER BAC 2 2 14 106 I 146 149
54 LD1 __ PRE_LD1 14 16 70 70 70 70
f--55
---- --
- -!
916 Elim Open Recs/Attrition OPEN ELIM A TTR 2 I 4 315 845 912
56 (New Hires) NEW HIRE -
H
- (44) (308)

(566) (813)
57 FTE Impact (Ending) FTE_IMPACT Total 18 23 459 1,034 951 727
58
B
59
- Actual & Fo!JCflt n. Plan
61
62
63 Net-Interest Income
64 I Non-Interest Income
Revenue Benefit
66
67 I Direct Expense Benefrt
I
D c
+
i
I
!
I
I
lEI
F
19
H
Ill
J
11
L
IM
t
'I -
30,750
(1 ,150,000) (1,150,000)
(1,_150,000)

----- j

3,388,041 I (2.891 .923)r_
I - - .
mt
Personnel
. I I I : I - I
Occupancy I I
-- j ..j ..
728,563 _ 4,5?2.855 t I
98,180 235,787 r-1 1,184,814
(421 ,437) 15,148 ! 2,243,679 il
751 I I I I I j
76IFTE Impact (Ending) I I I I I I I
8 ,
___ ( O) j
I
222
230 i
(1 22,414)
(3,014,337)C
(3,518,131 --
21
J?.7
_@
9
(23) 1--
N
19
p
2,028,459

I
996,627
467,099 I
-- 1
469,566 -1
l
1,305,569

3,336,495
27
0
12
5
20
t- 't- I
B
l c I D I E
I F I G I H I I I J I K I L
1
l I I I I I
r-1--
Current Month:
____ --- --
4 Forecast CatE!!lQ!}'_: __ 2008 8
5 FTE Impact (Ending)
6 Event Cat Prior Month Current Month I CY2008 CY2009 CY2010 CY2011 Prior Month
r-+- - - --. - +----- - - ----- ---r-- -
7/31/2008
--
7/31/2008
8 FTE IMPACT FTE IMPACT FTE IMPACT FTE IMPACT FTE IMPACT FTE IMPACT - ---NET BENEFIT
9 13 14, 18 31 44 57 60

I I I !

Actual & Forecast Total A&F 186 263 607 1,011 973 747 896,117
12 Plan Total Plan 18 23 459 1 034 951 727 1 317 554
13 Total Variance Var 167 230 48 (23) 22 20 (421 437)
...!t

CL_R0030 Total Servicing- Incremental Volume A&F 1 (34) (282) (529) (25,000)

- -
18 Cl R0030 Total Plan 0 1 2 (35) (283) (530) (26 797)
19 CL R0030 Total Var (0) (1) (1) 1 1 1 1,797

CL_R0031 Total NPC- Expense increeae to Support Incremental Volume A&F (90) (100) (100)

- - - -
22 CL R0031 Total Plan - - - (90) (100) (100) -
23 CL R0031 Total Var - - - - - - -

SV_CS003 Total land safe A&F 2 2 2 2 2 2 15,927

26 SV CS003 Total Plan - - 2 2 2 2 -
27 SV CS003 Total Var 2 2 0 0 (0) (0) 15,927

sv_csoo5 Total Operational Best Practices A&F 1 5 8 32 32

- -
30 SV CS005 Total Plan - - 14 19 24 24 -
31 SV CS005 Total Var - 1 (9) (11) 8 8 -
-
SV_CS006 Total Outsourcing/Oifshoring A&F 15 16 24 24

- - -
34 SV CS006 Total Plan - - 15 23 24 24 -
35 SV CS006 Total Var - - (0) (7) 0 0 -

SV_CS007 Total Process Automation A&F 34 42 54 86 110 110 126,281
_g.
38 SV CS007 Total Plan - - 55 112 125 125 -
39 SV_CS007 Total Var 34 42 (1) (26) (15) __115) 126,281
8 I M I N I 0
p
a R I s T I u I v WI X
I
y z
r-1-- -
I
'
I _ _l__
l
: I
-+------ --
. _ ..
!
r-2--
__ J - '
- c -
r
--
"_L
-- -
J - ---
---- r --- - 1-- - - --- ----
r2-
Current Month:
_j
- - - i ---
l _
-' - --...L --
r--
Forecast CategQ!Y_
------
Four Month Outlook Prior Mo Actual, Curr Mo Actual and Forecast +2
5 Net Benefit (Total) FTE Impact (Ending) Net Benefit (Total)
6 Event Current Month ' CY2008 I CY2009 CY2010 CY2011 I 7/31/2008 8/31/2008 9/30/20081 10/31/20081 7/31/20081 8/31/2008 9/30/2008
r-Z-
8131 / _ __2008 I ota_U-__ 2009 Total 2010 Total 2011 Total
- + 7/_31@9_8.
8/31/2008 -- -- j ____ 9/30/2008
NET- BENEFIT
--
NEr-BENEFIT - NET- BENEFIT FTEiiifi!ici' - N"E:-r-sE:N-EFii' 8 NET BENEFIT NET_BENEFIT' FTE IMPACT FTE IMPACT, FTE IMPACT , NET BENEFIT NET BENEFIT
9 61 66 , 79 92 105
t-
13 14 15 , 16 60 61 62
r--!9-
--r-
I I :

Actul & Forec .. t Total 1,416,621 16,164,318 68,621,691 98,314,620 97,736,366 186 263 361 428 896,117 1,416,621 3,206,181
12 Plan Total 1 400473 14 610 639 72 146 730 97 915 064 94 398 861 18 23 153 289 1 317 554 1 400 473 2 159 535
13 Total Variance 15148 2 243 679 (3 518131} 469 566 3 336 495 167 230 209 139 1421 437} 15148 1 046646

CL_R0030 Total (28,980) (191,293} 2,091 ,079 14,090,343 5,789,514 0 1 (25,000) (28,980) (31,141)

- -
18 CL R0030 Total (28,980) (193,090} 2,508,414 14 090,343 5,789,514 0 1 1 1 (26,797) (28,980) (31,141)
19 CL R0030 Total - 1,797 (417,335) .
- (0) (1) (1) (1) 1,797 - -

CL_R0031 Total (2,884,486) (20,581 ,898) (22,808,660)

. .
- - - - -
.
-
22 CL R0031 Total -
. (2,844,648) (20 394,391) (22 436,593) - - - - -
.
-
23 CL R0031 Total - - (39,839) (187,507) (372,067) - - - - - - -

SV_CS003 Total 15,927 95,562 196,858 204,732 212,922 2 2 2 2 15,927 15,927 15,927

26 SV CS003 Total - 15 310 190,816 203,381 214,897 - - -
.
- - -
27 SV CS003 Total 15,927 80,252 6,042 1,351 (1 ,975} 2 2 2 2 15,927 15,927 15,927

SV_CS005 Total 5,021 81,703 147,241 1,428,923 1,780,926 1 4 4 5,021 17,923

- -
30 SV CS005 Total - 225 323 869 616 1 297 392 1 297 392 - - 14 14 - - 56,331
31 SV CS005 Total 5,021 (143 620) (722 374) 131 531 483,535 - 1 (10) (10) - 5 021 (38,407)
..#-
SV_CS006 Total 238,562 739,788 850,125 921,061 15 15 59,541

- - - - -
34 SV CS006 Total - 216,714 788,248 969,260 975,099 - - 10 15 - - 38,806
35 SV CS006 Total - 21 848 (48,480) (119,135) (54,039) - - 5 (0) - - 20,834

SV_CS007 Total
4
126,281 903,049 3,318,713 5,049,718 5,553,147 34 42 42 49 126,281 126,281 126,281
38 SV CS007 Total - 654,651 4,920 112 6,241,423 6,397,969 - - 5 50 - - 20,351
39 SV_CS007 Total 126,281 248,398 (1 ,601 ,399) (1 ,191 ,705) (844,821) 34 42 37 (1) 126,281 126,281 105,931
B I M
lli
2 -- -- ----_---- ----.- --,---------
gu M()nt_h: __ _
Forecast CategQ!Y_:
5
6 lEven!
r+t-
8
9
10
hf1Actual & Forecaat Total
htJPian Total
131Total Variance
6

CL R0030 Total
CL R0030 Total
19ICL R0030 Total
20
R0031 Total
i221cL R0031 Total
23 ICL R0031 Total
24
CS003 Total
1261sv csoo3 Total
27ISV CS003 Total
28
CS005 Total
t301sv csoo5 Total
31 ISV CS005 Total
32
CS006 Total
t341sv csoo6 Total
35ISV CS006 Total
36
CS007 Total
t381sv csoo7 Total
39 ISV CS007 Total
10/31/2008
10/31/2008
NET _BENEFIT
63
3,&32,147
2.871.129
761.019
(33,280)
_133,280
15,927
15,927
17,923
56.331
(38.407
59,641
59,303
338
167,860
204.609
(36,749
IAI B I c
1 D I E
I
F
I
G
I
H
I
I
I
J K I l
2 ! Cost Save Event Summary
3 I Current Month:
-----------
----------1---- -- ---- t -- + --
-1-
---- -
-
- -- .
4 !Forecast Category: Forecast 2008 8
5
i I
FTE Impact (Ending)
6 i Event
I
Cat Prior Month I Current Month i CY2008 i CY2009 i CY2010 I CY2011 Prior Month
7
L --- -- L -- _ B/31_gooa
1
12/31/2010J 12/31/2Q11 7/31/2008
To
- -- -- - - - -- -
41 sv_csooa Total Recon Trust A&F 7 7 12 41 41 41 33,176
42 SV CS008 Total Plan - - 13 42 42 42 - .
43 SV CS008 Total Var 7 7 (1) (1) _{1) (1) 33,176

SV_CS009 Total Reduction in Business Scope A&F

14 16 23 23 23 23 236,144 i
46 SV CS009 Total Plan 14 16 23 23 23 23 236,144'
47 SV CS009 Total Var - - - - - - -

SV_CS010 Total Site Consolidation A&F
i

- - - 20 47 47
50 SV CS010 Total Plan - - - 24 52 52
51 SV CS010 Total Var - - - (5) (6) (6) -
-#
SV_CS011 Total Span of Control A&F 27 51 143 161 167 167

54 SV CS011 Total Plan - - 91 110 116 116
55 SV CS011 Total Var 27 51 52 51 51 51 111,843'
2
B
Current Month:
__
43 ISV CS008 Total
44
r.itisv_csoo9 Total
1461sv csoo9 Total
47ISV CS009 Total
48
Total
tSolsv cso1o Total
51 ISV CS010 Total
52
Total
ls41sv cso11 Total
55ISV CS011 Total
I z T u I v ! w I M
I
N
I
0
I
p
I
Q I R s
!
X
I
y
I
--+--
Four Month Outlook -Prior Mo Actual, Curr Mo Actual and Forecast +2
- --------n m----NetBE!netii(Total) ___ ______ n _______ mt___ FTE Impact (Ending) Net Benefit (Total)
' Current Month CY2008 CY2009 i CY2010 ' CY2011 i 7/31/20081 8/31/2008i 9/30/2008 10/31/20081 7/31'
8t31iioo8 iooa total- ioo9 l'aiaij 2010 Total] 2o11-To1Bii : 7i31/2ooslai31t2ooaf9t3oiioo8-1oi31tiooai -
2008
7/31/iooa-- 8/31/2008' 9/30/2008
30,466 228,823 1,403,142 2,131,356 2,212,739 7 7 7 8 33,176 30,466 31,213
159,105 1,368,572 2,104,505 2,104,505 7 9 27,164
30.466 69,718 34,569 26,851 108,234 7 7 0 (1) 33,176 30,466 4,049
251,719 1,617,598 2,871,582 2,871,582 2,871,582 14 16 18 19 236,144 251,719 266,867
251,719 1,617,598 2,871,582 2,871 582 2,871,582 14 16 18 19 236,144 251,719 266,867
-
- - 1,413,599 3,129,206 3,430,082 - - -
1,498,051 3,311,009 3,555,721 -
-
(84,452) (181,803) (125,639)
---
194,462 2,454,048 9,182,736 10,717,410 11,124,785 27 51 83 115 111,843 194,462 342,548
1,300,029 6,889,299 8,084,363 8,084,363 17 67 95,661
194,46_2 __ 1,154,019 2,293.437 2,633,047 3,040,421 27 51 66 48 111,843 246,887
B 1 AA

-----------------------

,_]._
Current Month:
,_!-

'
---- ---"------ ------ "-
i 1 0/31/2008

r 16/3i72oo8

sv_csoo8 Total 35,601

42 SV CS008 Total 34,925
43 SV CS008 Total 676

SV_CS009 Total 274,556

46 SV CS009 Total 274,556
47 SV CS009 Total -

SV_CS010 Total

-
50 SV CS010 Total - I
51 SV CS010 Total -
I
-
I

54 SV CS011 Total 342,615 I
55 SV CS011 Total 173.778
IAI B I c I D I E
I
F
I G I H I
I
I J I K I L
r-2--
--- - -- - - - -
T
...
r-L
:current Month: 8/31/2008
- _____________________ _! -----. -+- .. -

___F' __ -------------'--------- -- ----.!..___ --- ' '
5 FTE (Ending)
_ _L___ ____ -- --t- -
r-- ---l--
6 :Event
___,Cat Prior Month . Current Month : CY2008 : CY2009 i CY2010 i CY2011 . Prior Month
'"? - 713112ooar---- ai31t2ooa:-12/31t2ooa:i-2/3172c>o9f12/3:1!2o1o;-12731/2o1-lf-- --- 7i3i/2ooa
f-56
rs7 SV_CS012 Total Staff Rationalization A&F 101 134 228 280 293 293 397,746
rss- SV CS012 Total Plan 2 4 219 289 299 301 66,541
59 SV CS012 Total Var 99 130 10 (9) (6) (8) 331,206

SV_CS013 Total Staffing Increase A&F (29) (133) (133)

(133)
62 SV CS013 Total Plan (29) (138) (138) (138)
63 SV CS013 Total Var 5 5 5

SV_CS014 Total Streamlined Processes A&F 49

- 52 52 -
66 SV CS014 Total Plan 52 52 52
67 SV CS014 Total Var (3) 0 0

SV_CS015 Total System Best Practice A&F 296 322

- 322
70 SV CS015 Total Plan 296 323 323
71 SV CS015 Total Var 0 (1) (1)
B
r
2
Current Month:
ForecastCategory:. _:
59ISV CS012 Total
60
Total
t621sv cso13 Total
63 ISV CS013 Total
64
lstisv_CS014 Total
166isv cso14 Total
67 ISV CS014 Total
68
Total
17oisv cso15 Total
71 ISV CS015 Total
M
I
N
I 0 I
p
I a I R I
Net Benefit (Total) :--
Current Month CY2008 CY2009 : CY2010 CY2011 :
8t31t2oo8 2oostot.al- 2oo9Totalf 2oioToia1[ 2o11iotal1
586,987
74,748
512,240
5,043,398
2,991,024
2,052,374
(397,223)
(397,223)
15,557,827
15,672,802
(114,976)
(4,209,489)
(4,271 ,371)
61,882
856,303
889,600
(33,297)
6,309,150
9,518,711
(3,209,561)
17,794,004
18,257,152
(463,148)
(7,097,897)
(7,369,852)
271,955
2,576,266
2,634,333
(58,068)
16,116,345
17,609,171
(1 ,492,826)
18,554,117
18,587,440
(33,324)
(7,361,628)
(7,381,368)
19,740
2,712,475
2,634,333
78,142
16,770,606
17,733,034
(962,428)
s I T I u I v I w I X I
y
I
z
Four Month Outlook -Prior Mo Actual, Curr Mo Actual and Forecast +2
FTE Impact (Ending) Net Benefit (Total)
7/31/2008! 8/31/2008! 9/30/2008 10/31/2008: 7/31/2008 8/31120081 9/30/2008
7i31/2oos1si31/2oos19/3oi2oo81ot3ihoo8 7t31t2oo8 8t3112oo8: 973ot2oo8
101
2
99
134
4
130
185
73
112
201
97
104
(29)
(29)
397,746
66,541
331,206
586,987
74,748
512,240
893,895
368,331
525,564
B I AA

- - - ---- --------

Current Month:

_
2-+
'
-- ---- '

Event i 1 0/31/2008
---------- ---
----- T --1 o/3-1/2ooa
7
'56
'-=--
SV_CS012 Total
2L
965,621
58 SV CS012 Total 485,064
59 SV CS012 Total 480 558

SV_CS013 Total (132,408)

62 SV CS013 Total i132,408
63 SV CS013 Total
..

SV_CS014 Total

..
66 SV CS014 Total
..
67 SV CS014 Total
..

SV_CS015 Total

..
70 SV CS015 Total
..
71 SV_CS015 Total
..
2
[A( B
,CurrentMonth:
forec:ast -.
:Event
SV_CS016 Total
SV CS016 Total
75 I SV CS016 Total
76
t-#-j SV CS017 Total
l7ai SV CS017 Total
791 SV CS017 Total
80
itl SV CS018 Total
1821 SV CS018 Total
831 SV CS018 Total
84
SV_CS019Total
ls6i SV CS019 Total
87 I SV CS019 Total
88
SV CS020 Total
I9Q1 SV CS020 Total
91 I SV CS020 Total
92
SV CS021 Total
1941 SV CS021 Total
95 I SV CS021 Total
96
SV_CS023 Total
l9si SV CS023 Total
99 I SV CS023 Total
100
tffi1l SV CS024 Total
tw21 SV CS024 Total
1031 SV CS024 Total
l c

Systems Consolidation
Tax
Vendor Leverage/Procurement Savings
Risk Organization Saves
NPC- lnsource BAC Post Closing lmagaing
NPC- Headcount Reduction
Business Operations/Other
NPC - Government Insuring Binder
_l_____Q____l
Cat
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
E _l F _L___Q_____l_ __l-l______l I
l J
Cost Save Event Summary
Prior Month Current Month cvzooa : CY2009 : CY2010 : CY2011
--- --7131/zooa:---- ------ai3112aaa: 12t31/2ooa'12/3-1i2oci9T12i31t2o1o1-12t3112o11
2 2
(2) (2)
(2)
(2)
18
18
0
12
12
2
2
131
134
_ill_
(2)
14
(16)
28
28
0
16
16
11
11
4
4
161
166
(5)
5
14
(9)
28
28
0
32
32
11
11
8
8
161
166
_ill_
5
14
(9)
28
28
0
53
53
11
11
8
8
L
Prior Month
ii31/2oo8
166,667
(166,667
41,667
(41,667
B
2
WCurrent Month:
_
5
i
6 [Event
2
sv_CS016 Total
SV CS016 Total
75ISV CS016 Total
76
t"#isv_cso11 Total
178isv CS017 Total
79 ISV CS017 Total
80
ratlsv_CS018 Total
ls2isv cso1s Total
83[SV CS018 Total
84
Total
la61sv CS019 Total
87[SV CS019 Total
88
Total
l9olsv cso2o Total
91 ISV CS020 Total
92
Total
1941sv cso21 Total
95 ISV CS021 Total
96
Total
19aisv CS023 Total
99[SV CS023 Total
100
rfo'11 SV _ CS024 Total
t1o2i SV CS024 Total
103[SV CS024 Total
r
M
r
N
1
0
I
p
1 a lRl
Net Benefit (Total)
Current Month CY2008 CY2009 CY2010 CY2011 i
ai31J2oos 2oos 'rolai- - 2oo9 Tot8ii - --2o1o fot8iL 2011 iaia1l
25,000
(25,000)
166,667
166.667
41,667
(41,667)
747,616
125,000
622,616
1,019,178
1,185,691
(166,514)
510,000
500,000
10,000
170,000
250,000
(80,000)
1,289,001
1,.330,090
(41,089)
3,248,081
4,442,124

3,880,834
3,887,463
(6,629)
2,040,000
2,000,000
40,000
1,377,838
1,377,838
407,986
399,987
8,000
525,300
500,000
25,300
716,141
716,141
7,426,836
7,422,596
4,240
4,253,274
4,696,194
(442,920)
6,517,070
6,533,826
(16,755)
4,080,000
4,000,000
80,000
2,610,746
2,610,746
815,973
799,973
15,999
1,071,612
1,000,000
71,612
914,108
914,108
8,119,784
7,834,951
284,833
4,609,559
4,696,194
(86,635)
9,561,839
9,533,826
28,013
6,696,045
6,564,750
131,295
2,610,746
2,610,746
815,973
799,973
15,999
1,114,476
1,000,000
114,476
914,108
914,108
s IT-I u 1 v rwr X
r
y
I
z
Four Month Outlook- Prior Mo Actual, Curr Mo Actual and Forecast +2
FTE Impact (Ending) Net Benefit (Total)
7/31/2008! 8/31/2008! 9/30/2008 10/31/2008 7/31/2008 8/31/2008
1
9/30/2008
7/31 i2i>os
1
- si31-,2oosPii3oi2ooa-1oiii-,2oos: 1 i31iiooa ai31i2ooai - 9i3oi2ooa
2 2
(_2) (2)
(2)
(2)
9
9
0
12
12
2
2
(2)
(2)
9
9
0
12
12
2
2
166,667
(166,667)
41,667
(41,667)
25,000
(25,000)
166,667
166,667
41,667
(41,667)
186,904
25,000
161,904
203,843
203,805
38
127,500
125,000
2,500
42,500
41,667
833
B I AA
2
QllrrE;lntM()nth:___ _[_
________ J
75 ISV CS016 Total
76
r#isv_CS017 Total
17aisv CS017 Total
79ISV CS017 Total
80
Total
la21sv cso1s Total
83ISV CS018 Total
84
rffisv_CS019 Total
rBsisv cso19 Total
87 ISV CS019 Total
88
Total
19oisv cso2o Total
91 ISV CS020 Total
92
CS021 Total
1941sv cso21 Total
95ISV CS021 Total
96
Total
198isv cso23 Total
99ISV CS023 Total
100
Total
1102lsv CS024 Total
103ISV CS024 Total
'
'
- T 10/31/2008
-- -- T -1cii3ii2oo8
---- -
186,904
25,000
161,904
203,843
203,805
38
127,500
125,000
2.500
42,500
41,667
833
IAI 8 I c I D I E
I
F I G I H I I I J I K I L
2
_ - __ -- - - -- - --- -- _ ---; _ i
..1...
__ fo_r_e_c:ast_ C(ite!QO_ry: ForeC(ist_?008_8 , _ __
1
2._ :
1
I
1
FTE I?Jpact
1
i

_;E:_vent____ __ _ _ ___ _ _ _ _ _ ____ _ _ _ _ _______ ___ ____ _______ ____ _____ _ _ _LC<!t ___ i __ __ j __ J Prior Month
---------------
7 I i f 713112008! 8131120081 1213112008! 1213112009:
1
1213112010: 1213112011: 713112008
1o4
"fo5 SV _CS025 Total Vendor Elimination A&F - - 20 84 84 84 -
106 SV C$025 Total Plan - - 20 83 83 83 -
107 SV CS025 Total Var - - 0 1 1 1 -

SV_CS028 Total NPC - Pinnacle A&F 18 18

- - - - -
110 SV C$028 Total Plan - - - - 18 18 -
111 SV CS028 Total Var
-
- - - - -

SV_CS029 Total NPC - Collateral Tracking Enterprise Database A&F 15 15
--1-Q - - - - -
114 SV CS029 Total Plan - - - - 15 15 -
115 SV C$029 Total Var - - - - - - -
-m
SV_C$030 Total NPC- Data Resource Management A&F 18 18 18 18
.1g
- - -
118 SV CS030 Total Plan - - 18 18 18 18 -
119 SV CS030 Total Var - - - - - - -

SV_CS031 Total NPC- MERS Registration A&F

- - - - - - -
122 SV CS031 Total Plan - - - - - -
123 SV C$031 Total Var - - - - - - -

SV_CS033 Total NPC - Collateral File Imaging A&F

- - - - - - -
126 SV C$033 Total Plan - - - - - - -
127 SV CS033 Total Var - - - - - -

SV_C$034 Total NPC - Sreamline the process of shipping Countrywide files A&F 10 10 10

- - - -
130 SV CS034 Total Plan - - - 10 10 10 -
131 SV C$034 Total Var - - - - - -

SV_C$035 Total Best Unit CostfBest Practice Adoption A&F (15) (15) (15) (15)

- - -
134 SV C$035 Total Plan - - (15) (15) (15) (15) -
135 SV C$035 Total Var - - - - - -

SV_C$036 Total Depreciation expense A&F

- - - - - - -
138 SV C$036 Total Plan - - - - - - -
139 SV C$036 Total Var - - - - - - -

SV_R0001 Total Subsidiary revenue. A&F

- - - - - - -
142 SV R0001 Total Plan - - - - - - 833,333
143 SV R0001 Total Var - - - - - - (833,333)

SV_R0002 Total 3rd party Subordination Fees A&F

- - - - - - -
146 SV R0002 Total Plan - - - - - - -
147 SV R0002 Total Var - - - - - - -

SV_R0003 Total Reconveyance Fees A&F
-
- - -

- - -
150 SV R0003 Total Plan - - - - - - -
151 SV R0003 Total Var - - - - - - -

SV_R0004 Total Investor Accounting advances A&F -
- - -

- - -
154 SV R0004 Total Plan - - - - - - -
155 SV R0004 Total Var - - - - - -

'

A&F 185 253 507 1,011 973 747 - 896,117

Plan 18 23 459 1,034 951 727 - 1,317,554 1

- -
-
- - - J 161 - - - - -
B j_ M _j_ N
l
0 I
p
I Q I R I s _j_ T _j_ u _j_ v I w I X I
y
l
z
2
"' " --- --------- ----" - " " - . -- . " " -j Four Month Outlook- Prior Mo Actual, Curr Mo Actual and Forecast +2
- T FTE Impact (Ending) Net Benefit (Total)
,,...--:c=-u-r-re_n_t...,M"'o_n_t..,.h__ ...:.:.:::...:==.::J..:...:::=-----c:-:-v--:2-::-01_0_.....,. __ C_Y_2_0_1_1_-i/ 7/31/20081 8/31/2008: 9/30/2008 10/31/2008. 7/31/2008 8/31/2008: 9/30/2008
- -- - - - - ' --- - 2oos-fcit.il- 2010 Ta!ail- "--2o11 iala1i - 7t3i/2oo8 8t31t2ooat -9,3oi2ifos
107ISV CS025 Total
108
Total
t1101sv cso28 Total
111ISV CS028 Total
112
Total
t1141 SV CS029 Total
115ISV CS029 Total
116
Total
tt1alsv cso3o Total
119ISV CS030 Total
120
Total
trnlsv CS031 Total
123ISV CS031 Total
124
Total
t1261sv CS033 Total
127ISV CS033 Total
128
cso34 Total
t13o1sv CS034 Total
131ISV CS034 Total
132
Total
t134j SV CS035 Total
135ISV CS035 Total
136
Total
t13alsv CS036 Total
139ISV CS036 Total
140
H:t:ilsv_R0001 Total
t1"421sv R0001 Total
143ISV R0001 Total
144
Total
t1461sv R0002 Total
147ISV R0002 Total
148
R0003 Total
t15o1sv R0003 Total
151ISV R0003 Total
152
R0004 Total
t1541sv R0004 Total
155ISV R0004 Total
833,333

26,070
26,070
41,000
10,250
30,750
1,415,621
1,400,473
30,860
30,745
114
540,000
540,000
(232,836)
_(232,836)
3,372,675
4,999,998
(1,627,323)
441,000
441,000
130,350
130,350
51,250
51,250
16,854,318
14,610,639
2,208,475
2,099,078
109,396
2,160,000
2,160,000
2,526,422
2,526,422
52,036
52,036
131,611
129,030
2,581
(718,427)
(724,538)
6,111
(610,583)
{610,583)
10,118,024
8,709,996
1,408,028
1,764,000
1,764,000
312,840
312,840
204,996
205,000
(4l
68,628,598
72,146,730
3,465,280
3,392,721
72,558
1,152,155
1,123,084
29,071
1,926,951
1,926,951
2,160,000
2,298.600
(138,600)
2,526,422
2,526,422
98,812
98,812
263,221
258,060
5,161
(746,165)
_
10,630
(1,831,750)
(1,831,750)
10,118,024
8.709,996
1,408,028
1,764,000
1,764,000
312,640
312,840
204,996
205,000
(4l
98,384,620
97,915,054
3,608,485
3,392,721
215,764
1,152,155
1,123,084
29,071
1,926,951
1,926,951
2,160,000
2,298,600
(138,60Ql
2,526,422
2,526,422
98,812
98,812
263,221
258,060
5,161
(774,998)
_(768,311)
{6,687)
(1,831,750)
(1,831,750)
10,118,024
8,709,996
1,408,028
1,764,000
1,764,000
312,840
312,840
204,996
205,000
j4)
97,735,356
94,398,861
i85
18
253
23
(15)
(15)
361
153
20
20
0
18
18
(15)
_(ill
428
289
833,333
(833,333)
896,117
1,317,554
833,333
(833,333)
26,070
26,070
41,000
10.250
30,750
1111;,,:::;')1
1 1"'TIVtV&..I
1,400,473
(58,209)
_{58,209
843,169
833.333
9,836
110,250
110,250
26,070
26,070
10,250
(10,250
3,205,181
2,159,535
B I AA

clirrenfMollt-ti: --- --- r --- ---
__l_
,__!__
F=C,ieeiist C;ate9:oiY: _ - : -- -
2._

E_'!E'!_nt _____ ____ __ __ "---
7 ! 1 0/31/2008
104
105 SV_C$025 Total 82,287
10s SV CS025 Total 82,248
107 SV CS025 Total 38

SV_CS028 Total 109 -
1iO SV CS028 Total -
111 SV CS028 Total -

SV_C$029 Total

-

.!.!.?
118 SV CS030 Total 180,000

SV_CS031 Total

-

SV_CS033 Total

-

SV_CS034 Total

-

SV_CS035 Total (58,209)

134 SV CS035 Total (58,209)
g
SV_CS036 Total
g -

SV_R0001 Total 843,169

142 SV R0001 Total 633,333
143 SV R0001 Total 9,836

SV_R0002 Total 110,250

146 SV R0002 Total 110,250
147 SV R0002 Total -

SV_R0003 Total 26,070

150 SV R0003 Total 26,070
151 SV R0003 Total -

SV _R0004 Total

-
154 SV R0004 Total 10,250
155 SV R0004 Total (10,250)

3,632,147

2,871,129

161 - --
1
2
!AI B
3 Current Month:
_L c
[8/J1/2oo8
I
D _l_E _l F
J
G
l H I I I
K
lLr M _l N _l 0
- --- ------ ------- ----
ROCS Event Detail
:Foreca!;tCategory: )Forecast_200B_8 _l _ __________ L._
__________ _____ ______ ___ _ __ :_ ____ __l____ i FTE Impact (Ending) Net Bene
Event _____ ________________ __ _____ ____ ____ ,_ Current Month CY2008
_____ _ __ L_ 7/31/200!!_ 7/31/2008 8/31/2008 2008Total
, ; ; FTE IMPACT FTE IMPACT FTE IMPACT FTE IMPACT' FTE IMPACT FTE IMPACT: NET BENEFIT NET BENEFIT BEOJEF!T
--------- ----------! --f -------- --1------ -------""' ---------- - ---- --- ---=------- -_ --
----------- _ _ _ -+-------- ___ ---t----- _ --------L _______ . _ _ __ _ _ _ 44, syj_ _ eo 61 ;36
Actual & Forecast Total
12 Plan Total
131 Total Variance
14
15
16
EJ CL_R0030
----:;a] CL R0030
191 CL R0030
2Qj CL R0030 Total
i21l CL R0030 Total
22 I CL R0030 Total
23
Gij CL_R0031
lz51 CL R0031
261 CL R0031
L1ZJ CL R0031 Total
l2al CL R0031 Total
29 I CL R0031 Total
30
Hf-i'i SV _ CS003
t32J SV CS003
331 SV CS003
l1ij SV CS003 Total
f35l SV CS003 Total
36 I SV CS003 Total
37
sv_csoos
1391 sv csoos
40 I SV CS006
l_j_1J sv-csoos
1421 sv csoos
431 sv CS005
sv_csoos
l4sl sv csoos
461 SV CS006
1 471 sv_csoos
f48l SV CS005
491 SV CS006
sv_csoos
1511 sv csoos
521 SV CS006
ls3J sv_csoos
ls4l sv csoos
551 SV CS006
oo sv_csoo5
is7l SV CS005
581 SV CS006
sv_csoo5
l6ol sv csoos
6i i SV CS006
[_gj SV CS006 Total
f63l SV CS006 Total
64 I SV CS005 Total
OTHER
OTHER
OTHER
POST
POST
POST
LDT
LDT
LOT
cc
cc
cc
cc
cc
cc
lAM
lAM
lAM
LOSSM
lOSSM
LOSSM
pp
pp
PP
REV
REV
REV
SPEC
SPEC
SPEC
SUBORD
SUBORD
SUBORD
ROCS_R0_030
ROCS RO 030
ROCS RO 030
ROCS_PC_R0_031
ROCS PC RO 031
ROCS PC R0_031
ROCS_175
ROCS 175
ROCS 175
ROCS_150
ROCS 150
ROCS 160
ROCS_170
ROCS 170
ROCS 170
ROCS_84
ROCS 84
ROCS 84
ROCS_117
ROCS 117
ROCS 117
ROCS_137
ROCS 137
ROCS 137
ROCS_8
ROCS 8
ROCS 8
ROCS_50
ROCS 50
ROCS 60
ROCS_15
ROCS 15
ROCS 15
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
186
18
167
0
_l())
0
_jQ)
2
2
2
2
263
23
230
:.w_
_ill
2
2
2
2
607
459
48
1
2
ill
1
2
(11
2
2
0
2
2
0
3
3
2
1
10
(10)
6
14
{9)
1,011
1.034
.Jlli
(34)
(35)
(34)
(35)
(90)
(99)
(90)
(!19)
2
2
0
2
2
0
3
3
0
3
3
2
3
(1)
10
(10)
8
19
{11)
973
961
22
(282)
(283)
(282)
(283)
(100)
_ill)O)
(100)
_ill)O)
2
2
(0)
2
2
{0)
4
4
3
3
2
3
(1)
19
10
9
4
4
32
24
8
747
727
20
(529)
(530)
(629)
(530)
(100)
_1100)
(100)
_1100)
2
2
(0)
2
2
_((11_
4
4
0
3
3
2
3
(1)
19
10
9
4
4
32
24
8
896,117
1.317.654
(421,437)
(25,000)
(26,797)
1,797
(26,000)
(26,797)
1.797
15,927
15,927
16,927
16.927
1,415,621
1.400.473
15.148
(28,980)
(28,980)
(28,980)
(28,980)
15,927
15,927
15,927
15.927
5,021
5,021
6,021
5.021
16,854,318
14.610.639
2.243.679
(191,293)
(193,090\
1,797
(191,293)
(193,090)
1.797
95,562
15,310
80,252
95,562
15.310
80.252
50,358
50,358
31,345
19,740
11,604
155,224
(155,224
81,703
225.323
_1143.620
B I c
l
D
1
p
T a I
R
l
s
I
T _l_ u
l
v I w __l___U
y
l
z
1
---
---------
Current Month:
1
8131/2008 ,
F_o _ C(ltE!gory:_ _ _f orecasL20()8_ 8 __ c _ _ ___ __ ___ _ ______ _ _ _ ___ _ __________________ --"--- _________________ r------- ___ i Four Month Outlook - Mo Actual, Curr Mo Actual and F
---------------------------- __ --ROCS- --- CY2010 1 CY2011 , !
7/3112008[
-:::::::---- . __
, 1 79 921 1051 1 131 14 15: 16: 601 61
----- -1 -----:-----------------------------------: ------- ------ -----T--------- -:-----------r-- ---------------------- ----:---------------:---- --- .._
68,628,598 18,384,620 97,736,356' 186' 263 361 428 896,117 1,416,621
72.146.730 97.915.054 94.398.861 18 23 163 289 1.317.664 1.400.473
131Total Variance (3,518,131) ____ 1R__ __ 2:1L __ 20!_ _139 (421,437) 15.148
6
1
14
CL R0030
CL R0030
19ICL R0030
[,10 ICL R0030 Total
f2ilCL R0030 Total
22 ICL R0030 Total
23
R0031
t25icL R0031
26ICL R0031
[.17 ICL R0031 Total
f281CL R0031 Total
29ICL R0031 Total
30

t321sv csoo3
33ISV CS003
LMJSV CS003 Total
13slsv csoo3 Total
36ISV CS003 Total
37
Giiisv _csoos
t391sv csoos
40 ISV CS005
l11JSV _csoos
f42lsv csoos
43ISV CS005
l_i4ISV_CS005
145lsv csoos
46ISV CS005

148lsv csoos
49ISV CS005

ls1lsv csoos
52ISVCS005
csoos
154lsv csoos
55ISV_CS005
LM_]SV_CS005
ls7lsv csoos
58ISV CS005

16olsv csoos
61ISV CS005
CS006 Total
163lsv csoos Total
64 ISV CS005 Total
OTHER
OTHER
OTHER
POST
POST
POST
LOT
LOT
LOT
cc
cc
cc
cc
cc
cc
lAM
lAM
lAM
LOSSM
LOSSM
LOSSM
pp
pp
pp
REV
REV
REV
SPEC
SPEC
SPEC
SUBORO
SUBORD
SUBORD
ROCS_R0_030
ROCS RO 030
ROCS RO 030
ROCS_PC_R0_031
ROCS PC RO 031
ROCS PC RO 031
ROCS_175
ROCS 175
ROCS_175
ROCS_150
ROCS 150
ROCS 150
ROCS_170
ROCS 170
ROCS 170
ROCS_84
ROCS 84
ROCS 84
ROCS_117
ROCS 117
ROCS 117
ROCS_137
ROCS 137
ROCS 137
ROCS_8
ROCS 8
ROCS 8
ROCS_50
ROCS 50
ROCS 50
ROCS_15
ROCS 15
ROCS 15
2,091,079
2,508,414
(417,335)
2,091,079
2.508.414
(417,336)
(2,884,486)
(2,844,648)
(39,839)
(2,884,486)
(2,844,648)
(39,839)
196,858
190,816
6,042
196,868
190.816
6.042
120.667
(120,667)
(160,000)
(160,000)
14,709
12,844
1.865
155,242
156,281
_(1,0391
137,291
188,798
(51,508)
483,025
(483,025)
68,000
(68,000)
147,241
869.616
(722,3741
14,090,343
14,090,343
14,010,343
14.090,343
(20,581 ,898)
(20,394,391)
(187,507)
(20,681,198)
(20,394,391)
(187,507)
204,732
203.381
1,351
204,732
203.381
1.351
120,667
(120,667)
(160,000)
(160,000)
242,401
210,014
32.386
163,108
161,695
1,413
142,191
195,513
(53,323)
783,670
501,072
282,598
56,667
68,000
(11,334)
200,886
200.429
457
1,428,923
1.297.392
131.531
5,789,514
5,789,514
6,789,614
6.789.514
(22,808,660)
(22,436,593)
(372,067)
(22,808,660)
(22,436,693)
(372,067)
212,922
214,897
(1,975)
212,922
214.897
(1,975)
120,667
(120,667)
(160,000)
(160,000)
252,097
210,014
42.083
169,162
161,695
7.467
147,287
195,513
(48,226)
1,095,459
501,072
594,386
68,000
68,000
208,921
200,429
8,493
1,780,928
1.297.392
483.535
0
_jQl_
0
(0)
2
2
2
2
_ill
(1)
2
2
2
2
0
1
__ill_
0
1
(1)
2
2
2
2
3
3
10
_l1_Ql
4
14
__11_Q}_
__ill
1
1
(1)
2
2
2
2
3
3
10
_l1_Ql_
4
14
(10)
(25,000)

1,797
(25,000)
_rn;,7ID
1.797
15,927
15,927
16,927
15.927
(28,980)
(28,980
(28,980)
_128.980
15,927
15,927
15,927
15.927
5,021
5,021
5,021
5.021
B 1 c I D
l
AA _l AB
1 ' '
Current Month: !8131/2008
Fof"eQa_st(;<!!eg_ory: u t ___ __________ _ -_ I
iGroup !Roes 9/30/20081 10/31/2008
----- -------- - _ __ _ _ _ _ - :r:-: ::---- - :::::::r: --- - ::_: ::-t(jl_3:i!?:oo-s
I I ; NET BENEFIT: NET BENEFIT
-----1 -------63
131Total Variance
6
1
14
CL R0030
CL R0030
19ICL R0030
I 29JCL R0030 Total
12ilcL R0030 Total
22 ICL R0030 Total
23
m-JcL_R0031
lz51cL R0031
26ICL R0031
I 27jCL R0031 Total
i2alCL R0031 Total
29ICL R0031 Total
30
131isv_csoo3
1321sv csoo3
33ISV CS003
lMJSV CS003 Total
13slsv csoo3 Total
36ISV CS003 Total
37
!Tsisv_csoo5
1391sv csoos
40 ISV CS005

142lsv csoos
43ISV CS005
14!JSV_CS005
f45lsv csoos
46ISV CS005
I msv_csoo5
f48lsv csoos
49ISV CS005
CS005
15ilsv csoos
52ISV_CS005
csoo5
f54l SV CS005
55ISV_CS005

f57lsv csoo5
58ISV CSOOS

ISolsv csoos
61 ISV_CSOOS
LgjSV CS006 Total
163lsv csoos Total
64 ISV CS005 Total
J
OTHER
OTHER
OTHER
POST
POST
POST
LOT
LOT
LOT
cc
cc
cc
cc
cc
cc
lAM
lAM
lAM
LOSSM
LOSSM
LOSSM
pp
pp
pp
REV
REV
REV
SPEC
SPEC
SPEC
SUBORD
SUBORD
SUBORD
ROCS_R0_030
ROCS RO 030
ROCS RO 030
ROCS_PC_R0_031
ROCS PC RO 031
ROCS PC RO 031
ROCS_175
ROCS 175
ROCS 175
ROCS_150
ROCS 150
ROCS 150
ROCS_170
ROCS 170
ROCS 170
ROCS_84
ROCS 84
ROCS 84
ROCS_117
ROCS 117
ROCS 117
ROCS_137
ROCS 137
ROCS_137
ROCS_8
ROCS 8
ROCS 8
ROCS_50
ROCS 50
ROCS_50
ROCS_15
ROCS 15
ROCS 15
3,206,181 3,632,147
2,169,636 2,871,129
1.045,646 761,019
(31,141) (33,280)
(31,141) (33,280
(31,141) (33,280)
(31,141} {33,280}
- -
- -
-
-
-
15,927 15,927
15,927 15,927
16,927 16,927
-
15.927 15,927
12,590 12,590
12,590 12,590
5,334 5,334
4,935 4,935
399 399
- -
38,806 38,806
(38,806) (38,806
-
17,923 17,923
66,331 56,331
(38,407) (38.407
IAI B I c I D
I El F
l G I I ___l J _l K ILl M I N I 0
ROCS Event Detail
Current Month: i8/31/2008 , , ,
i
2 ---------- ------ --------- -----------
- - - - T -
: : : FTE lmpact(Ending) Net Bene
Event I Group lROCS I cat Prior Month Current Month CY2008 CY2009 ! CY2010 ! CY2011 i Prior Month Current Month CY2008
-------- ------------- ----- ---- - --- - ---"--------- -- ---j- ---------- ------------- ---- -j-- --------- ------------- ---'-------------------------------- --------------------'-------- ------L-------------C---- -------- ---------- __ ---------------
' ' : 7/31/2008 8/31/2008 12/31/2008 12/31/20091 12/31/2010! 12/31/2011: 7/31/2008] 8/31/2008 2008 Total

66
67
68

70
71
72
73
74
75
76
77

79
80
81
82
83
84
85
86
87
SV_CS006
SV CS006
SV CS006
SV_CS006
SV CS006
SV CS006
sv_csoos
SV CS006
SV CS006
SV_CS006
SV CS006
SV CS006
SV_CS006
SV CS006
SV CS006
SV_CS006
SV CS006
SV CS006
sv_csoos Total
SV CS006 Total
SV CS006 Total
88 I SV_CS007
891 SV CS007
90 I SV CS007
I SV _ CS007
921 SV CS007
931 SV CS007
W SV_CS007
9sl SV CS007
961 SV CS007
971 SV_CS007
9sl SV CS007
991 SV CS007
_(J()j SV_CS007
011 SV CS007
021 SV CS007
_ml SV_CS007
041 SV CS007
051 SV CS007
_QI SV CS007
071 SV CS007
081 SV CS007
SV_CS007
101 SV CS007
111 SV CS007
_1ll SV_CS007
131 SV CS007
141 SV CS007
_1_1 SV_CS007
161 SV CS007
171 SV CS007
Jm SV_CS007
191 SV CS007
201 SV CS007
l1] SV _ CS007
221 SV CS007
FCL
FCL
FCL
FCL
FCL
FCL
pp
pp
pp
pp
pp
PP
SIMPLE
SIMPLE
SIMPLE
SPEC
SPEC
SPEC
BK
BK
BK
cc
cc
cc
CREDIT
CREDIT
CREDIT
CREDIT
CREDIT
CREDIT
ESC_INS
ESC INS
ESC INS
ESC_INS
ESC INS
ESC INS
ESC_INS
ESC INS
ESC INS
FCL
FCL
FCL
lAM
lAM
lAM
pp
pp
pp
pp
pp
PP
REV
REV
ROCS_35
ROCS 35
ROCS 35
ROCS_38
ROCS 38
ROCS_38
ROCS_130
ROCS 130
ROCS_130
ROCS_142
ROCS 142
ROCS 142
ROCS_48
ROCS 48
ROCS48
ROCS_51
ROCS 51
ROCS 51
ROCS_178
ROCS 178
ROCS_178
ROCS_11
ROCS 11
ROCS 11
ROCS_118
ROCS 118
ROCS 118
ROCS_80
ROCS 80
ROCS 80
ROCS_55
ROCS 55
ROCS 55
ROCS_59
ROCS 59
ROCS 59
ROCS_67
ROCS 67
ROCS_67
ROCS_34
ROCS 34
ROCS 34
ROCS_113
ROCS 113
ROCS 113
ROCS_132
ROCS 132
ROCS 132
ROCS_145
ROCS 145
ROCS 145
ROCS_6
ROCS 6
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
30 38
30 38
4 4
4 4
10
10
__(()}_
5
5
16
15
_j!!l_
50
50
0
4
3
0
10
10
__(()}_
_ill_
2
_ill_
4
_ill_
5
5
15
23
_ill_
15
15
0
62
74
(12)
4
6
(2)
1
2
(1)
5
(5)
0
_{Q)
ill
3
-ill
4
3
::w_
0
0
10
10
(O_l_
2
2
0
2
2
0
4
4
(Ol
5
5
24
24
0
25
25
0
62
74
(12)
6
6
0
2
2
0
5
5
0
1
0
0
0
3
3
0
3
(31_
4
3
0
0
0
10
10
lO)
2
2
0
2
2
0
4
4
_{Q}_
5
5
24
24
0
25
25
0
62
74
(12)
6
6
0
2
2
0
5
5
0
1
0
0
0
3
3
0
3
m
4
3
0
0
112,658
112,658
13,624
13,624
112,658
112,658
13,624
13,624
154,636
153,766
870
83,926
62,948
20,978
238,562
216.714
21.848
821,306
573,247
248,058
81,743
50,358
31,385
15,522
B
I
c
I
D I
p
I
Q I R I s I
T
L
u I v I w I X I
y
I
z
r2-
;

_J- -- _ __ --- :

t _ H H _ _ ' Four Month Outlook -Prior Mo Actual, Curr Mo Actual and F1
+
! it (Total) FTE Impact (Ending) Net BenE
Event _ Group iROCS . CY2009 CY2010 CY2011 : . 7/31/2008i 8/31/2008 9/30/2008: 10/31/2008 7/31/2008 8/31/2008
r--:,- - -- - --- - - - - - - - - - - - - --- --:-- --- ---- ----- ---2-oos-roial- ----2o1oiotalt --26_1_1-raiali ______ ----
0
7/3_1_i2oosnii31i2oos-- s/3o12oos-1oi31i:ioos 7/31/2oo8 8/31/2008
rss-
rss- sv_csoo6 FCL ROCS_35 5,687 23,166 23,899 - - - - - -
'67 SV CS006 FCL ROCS 35 5,519 20,660 20,620 - - - - - -
68 SV CS006 FCL ROCS 35 167 2,506 3,279 - - - - -

sv_csoos FCL ROCS_38 472,041 486,238 500,885 - - 10 10 - -
70 SV CS006 FCL ROCS 38 478,257 501,073 501,073 - - 10 10 - -
71 SV CS006 FCL ROCS 38 (6,216) (14,835) (188) - - _{Q}_ (0) - -

sv_csoo6 pp
ROCS_130
-
1,670 5,054 - - - - - -
73 SV CS006
pp
ROCS 130 7,991 38,907 45,031 - - - - - -
74 SV CS006
pp
ROCS 130 (7,991) (37,237) (39,977) - - - - - -

sv_csoo6
pp
ROCS_142 - 3,541 6,165 - - - - - -
76 SV CS006
pp
ROCS 142 15,982 45,112 45,031 - - - - - -
77 SV CS006 pp
ROCS 142 (15,982) (41,571) (38,866) - - - - - -

sv_csoo6 SIMPLE ROCS_48
-
59,376 94,259 - - - - - -
79 SV CS006 SIMPLE ROCS 48 24,921 94,015 93,853 - - - - - -
80 SV CS006 SIMPLE ROCS 48 (24,921) (34,640) 407 - - - - - -

SV_CS006 SPEC ROCS_51 262,040 276,133 290,799 - - 5 5 - -
82 SV CS006 SPEC ROCS 51 255,577 269,492 269,492 - - - 5 - -
83 SV CS006 SPEC ROCS 51 6,463 6,641 21,307 - - 5 - - -

SV_CS006 Total 739,768 860,125 921,061 - -
15 15 - -
85 SV CS006 Total 788 248 969 260 976 099
- - 10 16 - -
86 SV CS006 Total (48480) (119 135) (54039) - -
5 (0) - -
g
SV_CS007 BK ROCS_178 168,049 1,040,805 1 '191 ,802

- - - - - -
89 SV CS007 BK ROCS 178 167,943 1,045,097 1,161,219 - - - - - -
90 SV CS007 BK ROCS 178 106 (4,292) 30,583 - - - - - -

SV_CS007 cc ROCS_11 2,918,955 3,001,409 3,110,234 30 38 38 45 112,658 112,658
92 SV CS007 cc ROCS 11 4,241,554 3,867,169 3,867,169 - - - 45 - -
93 SV CS007 cc ROCS 11 (1,322 599) (865,760) (756,935) 30 38 38 (0) 112,658 112,658

SV_CS007 CREDIT ROCS_118 49,532 265,088 306,162 - - - - - -
95 SV CS007 CREDIT ROCS 118 96,605 300 643 300,643 - - - - - -
96 SV CS007 CREDIT ROCS 118 (47,073) (35,555) 5,519 - - - - - -
E
SV_CS007 CREDIT ROCS_80 13,512 86,664 105,602 - - - - - -
98 SV CS007 CREDIT ROCS 80 33,465 104,006 104,006 - - - - - -
99 SV CS007 CREDIT ROCS 80 (19,953) (17,3421 1,596 - - - - - -

SV_CS007 ESC_INS ROCS_55
-
256,978 352,588 - - - - - -
101 SV CS007 ESC INS ROCS 55 92,181 286,999 286,999 - - - - - -
102 SV CS007 ESC INS ROCS 55 (92181) (30,021) 65,589 - - - - - -

-
18,465 25,325 - - - - - -
104 SV CS007 ESC INS ROCS 59 8,050 25,054 25,054 - - - - - -
105 SV CS007 ESC INS ROCS 59 _(8,050) {6,5881 271 - - - - - -

-
36,575 50,161 - - - - - -
107 SV CS007 ESC INS ROCS 67 16,101 50107 50,107 - - - - - -
108 SV CS007 ESC INS ROCS 67 (16,101) (13,532) 54 - - - - - -

SV_CS007 FCL ROCS_34
-
124,359 169,652 - - - - - -
110 SV CS007 FCL ROCS 34 - 121,271 161,695 - - - - - -
111 SV CS007 FCL ROCS 34 - 3 087 7,957 - - - - - -
m
SV_CS007 lAM ROCS_113 274 3,392 3,527 - - - - - -
113 SV CS007 lAM ROCS 113 12 076 150,322 150,322 - - - - - -
114 SV CS007 lAM ROCS 113 (11,801) (146,930) (146,795) - - - - - -
m
SV_CS007
pp ROCS_132 168,391 175,126 182,131 4 4 4 4 13,624 13,624
116 SV CS007
pp
ROCS 132 156 281 161,695 161,695 - - 3 3 - -
117 SV CS007
pp ROCS 132 12,109 13,431 20,436 4 4 1 1 13,624 13,624
m
SV_CS007
pp ROCS_145 - 40,857 55,962 - - - - - -
119 SV CS007
pp ROCS 145 17,365 53,898 53.898 - - - - - -
120 SV CS007 pp ROCS 145 _l17 365) (13,042) 2,064 - - - - - -
m
SV_CS007 REV ROCS_6
- - - - - - - - -
122 SV CS007 REV ROCS 6 30,189 25,054 25,054 - - 1 1 - -
B I c I D I AA I AB

cllrreniM:o-rith: :6t31t2oo8- --- ! ----- - --T- ---- -
.2_
r-!-
F=oreca-sicaie
9
orY:- - __ __
+
i : !fit (Total)
Event iGroup !Roes : 9/30/2006i 10/31/2006
r-:,- -- - - -- --- - ---:----- ------ --- ---:----- s/3oi2ooat --ioi3i/2ooa
-ss
66 SV_CS006 FCL ROCS_35 - -
67 SV CS006 FCL ROCS 35 - -
66 SV CS006 FCL ROCS 35 - -

SV_CS006 FCL ROCS_38 38,659 36,659
70 SV CS006 FCL ROCS 36 36,606 38,320
71 SV CS006 FCL ROCS 38 (147) 339

SV_CS006 PP ROCS_130 - -
73 SV CS006 PP ROCS 130 - -
74 SV CS006
pp
ROCS 130 - -

SV_CS006
pp
ROCS_142 - -
76 SV CS006 pp ROCS 142 - -
77 SV CS006 PP ROCS 142 - -

SV_CS006 SIMPLE ROCS_46 - -
79 SV CS006 SIMPLE ROCS 46 - -
60 SV CS006 SIMPLE ROCS 48 - -

SV_CS006 SPEC ROCS_51 20,981 20,961
62 SV CS006 SPEC ROCS 51 - 20,963
63 SV CS006 SPEC ROCS 51 20,961 (1)
B4 SV_CS006 Total 69,641 69,641
rat SV CS006 Total 38 806 59 303
66 SV CS006 Total 20834 338

SV_CS007 BK ROCS_178

- -
89 SV CS007 BK ROCS 176 - -
90 SV CS007 BK ROCS 178 - -

SV_CS007 cc ROCS_11 112,658 154,236
92 SV CS007 cc ROCS 11 0 184,258
93 SV CS007 cc ROCS 11 112,658 (30,022)

SV_CS007 CREDIT ROCS_118 - -
95 SV CS007 CREDIT ROCS 118 - -

SV_CS007 CREDIT ROCS_80 - -

SV_CS007 ESC_INS ROCS_55 - -
101 SV CS007 ESC INS ROCS 55 - -

sv_csoo7 ESC_INS ROCS_59 - -

SV_CS007 ESC_INS ROCS_67 - -

sv_csoo7 FCL ROCS_34 - -
110 SV CS007 FCL ROCS 34 - -
111 SV CS007 FCL ROCS 34 - -

SV_CS007 lAM ROCS_113 - -
113 SV CS007 lAM ROCS 113 - -
114 SV CS007 lAM ROCS 113 - -

SV_CS007
pp
ROCS_132 13,624 13,624
116 SV CS007
pp ROCS 132 12,590 12,590
117 SV CS007
pp ROCS 132 1,034 1,034

SV_CS007
pp
ROCS_145 - -
119 SV CS007 PP ROCS 145 - -
120 SV CS007
pp ROCS 145
- -

SV_CS007 REV ROCS_6 - -
122 SV CS007 REV ROCS 6
-
3,881 3,881
JA[_ B
2

123
Event
SV CS007

125
126
rm
128
129
SV_CS007
SV CS007
SV CS007
SV_CS007 Total
SV CS007 Total
SV CS007 Total
I
c
I
8/31/2008 .. L.
-"
- - - _____
----- T------
REV ROCS 6
REV ROCS_7
REV ROCS 7
REV ROCS 7
D
I E I
------ -----f6at
i
Var
A&F
Plan
Var
A&F
Plan
Var
F
I
G
I
H
I
I
I
J
I
K
ILJ
M
I
N
I
0
ROCS Event Detail
------
FTE (Ending) Net Bene
Prior Month Current Month CY2008 CY2009 CY2010 CY2011 Prior Month Current Month CY2008
7i31i2ooa - ----ai31i2ooa-12/31t2oo8 1:2/31iiaosf12t31i2a10 12/31t2o11 7/31/2008: 8/31/2008 2008 Total
(1) (0) (0) (0) (15,522
- -
1 1 1 1 15,522
(1) (1) (1) (1) (15,522
34 42 64 86 110 110 126,281 126,281 903,049
- 55 112 125 125 654 651
34 42 (1) (26) {151 (15) 126,281 248.398
B
2
...
123\SV CS007
U11jSV _CS007
f125lsv csoo7
126\SV CS007
[127ISV CS007 Total
ri2alsv csoo1 Total
129ISV CS007 Total
I c
.. l8131/2008
. fForecast_2008_8.
- j_ ----
:Group
REV
REV
REV
REV
I

ROCS 6
ROCS_7
ROCS 7
ROCS 7
D I
p
-+.,
r;t(Total)
I Q I R I s
i CY2009 CY2010 1 CY2011 i
i 2oo9fotal 2o1oiolal! - 2o1.1roial\
(30.189) (25,054) (25,054)
48,302
(48.302)
3,318,713
4.920.112
(1.601.399)
50,107
(50.107)
6,049,718
6.241.423
(1.191.7051
50,107
(50,107)
6,663,147
6.397.969
1844.821)
I
f
T I u I v I w TXT
y
1 z
t
Four Month Outlook - Prior Mo Actual, Curr Mo Actual and F
FTE Impact (Ending! Net BenE
7/31/2008 i 8/31/2008; 9/30/2008; 1 0/31/2008 1
i131/2ooai i ot31/2oo8]
34 42
34 42
_(1) - (1)
(1)
42
5
37
(1)
49
50
(1)
7/31/2008 8/31/2008
7t31/2oo8) - 8t31t2oo8
126,281 126,281
126.281 126.281
B
2

123/SV CS007

11251 SV CS007
126/SV CS007
I127ISV CS007Total
li2alsv csoo7 Total
129/SV CS007 Total
I c
)8/31/2008

I
jGroup . jRocs
REV ROCS 6
REV ROCS_7
REV ROCS 7
REV ROCS 7
D I AA I AB
+2
--- -ifit (Total)
----------------1--
9/30/2008: 10/31/2008
9/30/2008"- 0/31/2008
(3,881) (3,881
-
3,881 3,881
(3,881) (3,881
126,281 167,860
20,361 204,609
105.931 (36.749
IAI B I c I D _l__L_l F
1
G I H I I I J 1
K ILl M I N I 0
2 ROCS Event Detail
--
- . r - r- Net Bene

-current Month: iat31t2oo8 . ,
t f l
__ _ __ ____ ________ jCat ______

" ____

130
131
132
133
134
135
136
137
138
139
140
sv_csoo8
SV CS008
SV CS008
sv_csoo8
SV CS008
SV CS008
sv_csooa Total
SV CS008 Total
SV CS008 Total
141J SV_CS009
142\ SV CS009
1431 SV CS009
111! SV CS009 Total
i45J SV CS009 Total
1461 SV CS009 Total
147
1481 SV_CS010
49J SV CS010
SOl SV CS010
_jJ SV_CS010
521 SV CS010
531 SV CS010
...41 SV_CS010
551 SV CS010
561 SV CS010
SV_CS010
581 SV CS010
591 SV CS010
SV_CS010
61J SV CS010
621 SV CS010
SV_CS010
641 SV CS010
651 SV CS010
SV_CS010
67\ SV CS010
681 SV CS010
SV_CS010
701 SV CS010
711 SV CS010
121 SV_CS010
731 SV CS010
741 SV CS010
1] SV_CS010
7s\ SV CS010
771 SV CS010
1m SV_CS010
79J SV CS010
801 SV CS010
MJ SV_CS010
821 SV CS010
831 SV CS010
SV CS010 Total
8sJ SV CS010 Total
861 SV CS010 Total
87
OTHER
OTHER
OTHER
RECON
RECON
RECON
COMM
COMM
COMM
cc
cc
cc
CEMA
CEMA
CEMA
CREDIT
CREDIT
CREDIT
EA
EA
EA
EA
EA
EA
lAM
lAM
lAM
pp
pp
pp
pp
PP
pp
pp
pp
PP
pp
pp
pp
PR
PR
PR
REO
REO
REO
ROCS_39
ROCS 39
ROCS 39
ROCS_77
ROCS 77
ROCS 77
ROCS_2
ROCS 2
ROCS 2
ROCS_160
ROCS 160
ROCS 160
ROCS_19
ROCS 19
ROCS 19
ROCS_120
ROCS 120
ROCS 120
ROCS_121
ROCS 121
ROCS 121
ROCS_122
ROCS 122
ROCS 122
ROCS_82
ROCS 82
ROCS 82
ROCS_129
ROCS 129
ROCS 129
ROCS_133
ROCS 133
ROCS 133
ROCS_144
ROCS 144
ROCS 144
ROCS_22
ROCS 22
ROCS 22
ROCS_16
ROCS 16
ROCS 16
ROCS_44
ROCS 44
ROCS 44
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
7
7
7
7
14
14
14
14
7
7
7
7
16
16
16
16
12
13
(1)
12
13
(1)
23
23
23
23
41
42
(1)
41
42
(1)
23
23
23
23
0
0
2
_ill
_ill
9
9
0
2
_QJ
5
5
5
5
0
20
24
(51
41
42
_ill
41
42
(1)
23
23
23
23
0
0
2
2
0
2
2
0
2
1
11
11
(Ol
5
5
0
13
13
0
7
(7)
0
5
5
5
5
0
47
52
_(6}_
41
42
_ill
41
42
(1)
23
23
23
23
0
0
2
2
0
2
2
0
2
1
11
11
-JQL
5
5
0
13
13
0
7
(7)
0
5
5
5
5
0
47
52
-ill
33,176
33,176
33,176
33.176
236,144
236,144
236,144
236.144
30,466
30,466
30,466
30.466
251,719
251,719
261,719
251.719
228,823
159,105
69,718
228,823
159.105
69.718
1,617,598
1,617,598
1,617,698
1.617.598
B I c I D I
p
I
Q I R
I
s
I
T
I
u
l
v
I
w I X I
y
I z
r-3--
- -- -
T
c-- -- --------- --------1-- -
r2-
(;u_rre_ntl\,1o_I1Jh:_ _ _ _ .ll/31/2008

_Forecast_2008_8 j _
}it (Total)
Four Month Outlook- Prior Mo Actual, Curr Mo Actual and F
1
FTE Impact (Ending! . Net
r-2- i

Event Group i ROCS ! CY2009 CY2010 CY2011 ---; __ 9/30/2008J 10/31/2008; 7/31/2008 8/31/2008.
7
------------- ----- - -- - - ------- . - ---------------l-
- -2-oo9 fatal--- --- 2o11-l'Ciiai! : 7/31/2008] 8/31/2008 9/30/2008! 10/31/2008 7/31/2008 8/31/2008
'13o
'131 SV_CS008 OTHER ROCS_39 - - - - - - - - -
f:132 SV CS008 OTHER ROCS 39 - - - - - - - - -
133 SV CS008 OTHER ROCS 39 - - - - - - - - -
134 sv_csoo8 RECON ROCS_77 1,403,142 2,131,356 2,212,739 7 7 7 8 33,176
f-135 SV CS008 RECON ROCS 77 1,368,572 2,104,505 2,104,505 - - 7 9 -
136 SV CS008 RECON ROCS 77 34,569 26,851 108,234 7 7 0 (1) 33,176 30,466
g
sv_csoos Total 1,403,142 2,131,366 2,212,739 7 7 7 8 33,176 30,466
138 SV CS008 Total 1 368 572 2104 505 2104 505 - - 7 9 - -
139 SV CS008 Total 34569 26 851 108 234 7 7 0 111 33,176 30,466

SV_CS009 COMM ROCS_2 2,871,582 2,871,582 2,871,582 14 16 18 19 236,144 251,719

142 SV CS009 COMM ROCS 2 2,871,582 2,871,582 2,871,582 14 16 18 19 236,144 251,719
143 SV CS009 COMM ROCS 2 - - - - - - - - -

SV_CS009 Total 2,871,582 2,871,582 2,871,582 14 16 18 19 236,144 251,719
145 SV CS009 Total 2 871 582 2 871 582 2 871 582 14 15 18 19 236144 251 719
146 SV CS009 Total - - - - - - - - -

SV_CS010 cc ROCS_160 750,000 750,000 543,596

- - - - - -
149 SV CS010 cc ROCS 160 750,000 750,000 543,596 - - - - - -
150 SV CS010 cc ROCS 160 - - - - - - - - -

SV_CS010 CEMA ROCS_19 4,025 24,841 25,789 - - - - - -
152 SV CS010 CEMA ROCS 19 4,025 25,054 25,054 - - - - - -
153 SV CS010 CEMA ROCS 19 - (212) 735 - - - - - -

SV_CS010 CREDIT ROCS_120 - 92,819 127,254 - - - - - -
155 SV CS010 CREDIT ROCS 120 - 123,176 123,176 - - - - - -
156 SV CS010 CREDIT ROCS 120 - (30,357) 4,078 - - - - - -

SV_CS010 EA ROCS_121 - 92,390 126,655 - - - - - -
158 SV CS010 EA ROCS 121 40,873 126,967 126,967 - - - - - -
159 SV CS010 EA ROCS 121 (40,873) (34,577) (312) - - - - - -

SV_CS010 EA ROCS_122 - 72,891 100,103 - - - - - -
161 SV CS010 EA ROCS 122 17,365 53 898 53,898 - - - - - -
162 SV CS010 EA ROCS 122 (17,365) 18,992 46,205 - - - - - -

SV_CS010 lAM ROCS_82 - 587,433 754,703 - - - - - -
164 SV CS010 lAM ROCS 82 - 542,065 675,691 - - - - - -
165 SV CS010 lAM ROCS 82 - 45,368 79,012 - - - - - -

SV_CS010 pp
ROCS_129 - 125,968 288,843 - - - - - -
167 SV CS010 pp
ROCS 129 - 122,523 263,862 - - - - - -
168 SV CS010 pp
ROCS 129 - 3 445 24,981 - - - - - -

SV_CS010
pp
ROCS_133 349,321 841,046 881,479 - - - - - -
170 SV CS010 pp
ROCS 133 341,808 807,447 815,230 - - - - - -
171 SV CS010 pp
ROCS 133 7,513 33,599 66,249 - - - - - -

SV_CS010 pp
ROCS_144 - - - - - - - - -
173 SV CS010 PP ROCS 144 32,202 212,410 359,900 - - - - - -
174 SV CS010 pp
ROCS 144 (32,202) (212,410) (359,900) - - - - - -

SV_CS010 pp
ROCS_22 - 29,511 52,039 - - - - - -
176 SV CS010 PP ROCS 22 - 29,229 50,107 - - - - - -
177 SV CS010 pp ROCS 22 - 282 1,931 - - - - - -

SV_CS010 PR ROCS_16 247,450 256,677 266,274 - - - - - -
179 SV CS010 PR ROCS 16 249,095 258,119 258,119 - - - - - -
180 SV CS010 PR ROCS 16 (1,645) (1,441) 8,155 - - - - - -

SV_CS010 REO ROCS_44 62,802 255,630 263,348 - - - - - -
182 SV CS010 REO ROCS 44 62,682 260,121 260,121 - - - - - -
183 SV CS010 REO ROCS 44 120 (4,492) 3,227 - - - - - -

SV_CS010 Total 1,413,599 3,129,206 3,430,082 - - - - - -
185 SV CS010 Total 1 498 051 3 311 009 3 555 721 - - - - - -
186 SV CS010 Total (84452) (181 803) (125 6391 - - - - - -
187
B I c I D I AA I
AB
2
current-Montti:---- --T8/31/2oo8 ---- - - --------- ---,------
T I
iGroup !Roes ,_:.:..:..l..:..9::.:/=3o"'t-20:-co-a'!--10_/_3-1/-20-0--18
---- -- -- --- -- -------c-------- --- ---------- 1- ! - -9i3oi:2cioa1 ioi3i/2ocia
133ISV CS008
l1M]SV_CS008
li3sJ SV CS008
136ISV CS008
l1E]SV CS008 Total
113slsv csoo8 Total
139ISV CS008 Total
140
1141lsv csoog
11421sv csoo9
143ISV CS009
CS009 Total
114slsv csoo9 Total
146ISV CS009 Total
147

1149lsv cso1o
150ISV CS010
[jMJSV_CS010
f152lsv cso1o
153ISV CS010
L1MJSV_CS010
f15slsv cso1o
156ISV CS010
ll.mSV_CS010
f15slsv cso1o
159ISV CS010
lJEiQ]SV_CS010
f16ilsv cso1o
162ISV CS010

f164lsv cso1o
165ISV CS010

f167lsv cso1o
168ISV CS010
lJ!lruSV_CS010
f17Qlsv cso1o
171ISV CS010
I172]SV_CS010
ri73lsv cso1o
174ISV CS010
l1IruSV_CS010
117slsv cso1o
177ISV CS010
L1lruSV_CS010
1179lsv cso1o
180ISV CS010
ill1]SV_CS010
1182lsv cso1o
183ISV CS010
lli1]SV CS010 Total
118slsv cso1o Total
186ISV CS010 Total
187
OTHER
OTHER
OTHER
RECON
RECON
RECON
COMM
COMM
COMM
cc
cc
cc
CEMA
CEMA
CEMA
CREDIT
CREDIT
CREDIT
EA
EA
EA
EA
EA
EA
lAM
lAM
lAM
pp
pp
pp
pp
pp
pp
pp
pp
pp
pp
pp
pp
PR
PR
PR
REO
REO
REO
ROCS_39
ROCS 39
ROCS 39
ROCS_77
ROCS 77
ROCS 77
ROCS_2
ROCS 2
ROCS 2
ROCS_160
ROCS 160
ROCS 160
ROCS_19
ROCS 19
ROCS 19
ROCS_120
ROCS 120
ROCS 120
ROCS_121
ROCS 121
ROCS 121
ROCS_122
ROCS 122
ROCS 122
ROCS_82
ROCS 82
ROCS 82
ROCS_129
ROCS 129
ROCS 129
ROCS_133
ROCS 133
ROCS 133
ROCS_144
ROCS 144
ROCS 144
ROCS_22
ROCS 22
ROCS 22
ROCS_16
ROCS 16
ROCS 16
ROCS_44
ROCS 44
ROCS 44
31,213
27,164
4,049
31,213
27,164
4049
266,867
266,867
266,867
266,867
-
-
-
-
-
-
-
-
-
-
-
.
35,601
34,925
676
36,601
34,925
676
274,556
274,556
274,666
274,556
-
-
-
-
-
-
-
-
-
-
-
-
-
.
I&
B
l
c _l D l_E I F _l G I H I I I J I K ILl M I N I 0
2 ROCS Event Detail

Current Month:
X<>rlec:cl!>tGateg()ry: __ J ..... - ................. ___ -- . ----
.... m...... ... .......... . .... L ___m ..... J.n... . .. m---mm + FTE ImpaCt (Ending} Net Bene
Event

[8/31/20oa
1881 SV CS011 ACQ ROCS 174 A&F - - 1 1 1
189J SV CS011 ACQ ROCS 174 Plan 1 1 1 1 29,890
1901 SV CS011 ACQ ROCS_174 Var .J1L.---O 0 0 29,890
SV_CS011 ACQ ROCS_23 A&F - 1 1 1 1 1 5,618 28,088
i92J SV CS011 ACQ ROCS 23 Plan 1 1 1 1 19,740
1931 SV CS011 ACQ ROCS_23 Var 1 0 0 0 0 5,618 8,348
SV_CS011 CC ROCS_14 A&F 27 36 36 36 36 36 111,843 115,423 728,807
i951 SV CS011 CC ROCS 14 Plan 35 35 35 35 474,669
1961 SV CS011 CC ROCS 14 Var 27 36 1 1 1 1 111,843 115,423 254,138
1m SV_CS011 COLLECT ROCS_108 A&F - 6 83 93 93 93 27,074 1,206,115
i98l SV CS011 COLLECT ROCS 108 Plan 24 30 30 30 292,311
1991 SV CS011 COLLECT ROCS 108 Var 6 59 63 63 63 27,074 913,804
2QQI SV CS011 COLLECT ROCS 40 A&F - 4 8 12 12 52,047
2011 SV CS011 COLLECT ROCS 40 Plan 4 8 12 12 127,537
2021 SV CS011 COLLECT ROCS 40 Var 0 0 0 0 (75,489
SV_CS011 COLLECT ROCS_ 43 A&F - 2 4 6 8 8 19,201 155,787
204J SV CS011 COLLECT ROCS 43 Plan 2 4 6 6 59,780
2051 SV CS011 COLLECT ROCS 43 Var 2 2 2 2 2 19,201 96,007
SV_CS011 LOSSM ROCS_109 A&F 6 15 16 16 16 27,146 283,204
2071 SV CS011 LOSSM ROCS 109 Plan 24 31 31 31 296,103
2081 SV CS011 LOSSM ROCS 109 Var 6 (9) (15) (15) (15) 27,146 (12,898
2..Qru SV_CS011 Total A&F 27 51 143 161 167 167 111,843 194,462 2,454,048
2101 SV CS011 Total Plan 91 110 116 116 1,300,029
2111 SV CS011 Total Var 27 51 52 51 51 51 111,843 194,462 1,154,019
I B _j_
------- --- -r- l---
I 2
c
I z j_
T I T I u I v I w D
p
Q R I s I XI I
y
Forecast Cate o : 'Forecast 2008 8 _ L _ ___ _ _ _ j_ j _ Four Month Outlook- Prior Mo Actual, Curr Mo Actual and F
Month: 18/31/2008
: __ :::_ _: iQ ry ------- --- , -- . - -- -- " - --
1 Event
-+--------- fit (Total) i i FTE Impact (Ending) __ Net Bem
17
I188ISV_CS011
J"'i891sv cso11
I190ISV CS011
I191ISV CS011
[1921sv-cso11
193ISV CS011

119slsv cso11
196ISV CS011
ll.mSV_CS011
li9alsv cso11
199ISV CS011

1201lsv cso11
202ISV CS011

f2o41sv cso11
205ISV CS011

12071sv cso11
208ISV CS011
CS011 Total
r2i0lsv cs011 Total
211ISV CS011 Total
Group 'ROCS CY2009 CY2010 : CY2011 i : 7/31/2008] 8/31/2008 9/30/2008i 10/31/2008i 7/31/2008 8/31/2008
- - _T_______________________ -"- - 2oii9l'C:it81 _________2o1o -- - '- 7t31/2oos! -----s/31i2oo8
ACQ
ACQ
ACQ
ACQ
ACQ
ACQ
cc
cc
cc
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
LOSSM
LOSSM
LOSSM
ROCS_174
ROCS 174
ROCS 174
ROCS_23
ROCS 23
ROCS 23
ROCS_14
ROCS 14
ROCS 14
ROCS_108
ROCS 108
ROCS 108
ROCS_40
ROCS 40
ROCS 40
ROCS_43
ROCS 43
ROCS 43
ROCS_109
ROCS 109
ROCS 109
149,626 155,611 161,836 - -
124,064 128,748 128,748 1
25,562 26,864 33,088 (1)
69,433 72,211 75,099 1 1 1 5,618
61,310 63,483 63,483 1 1
8,123 8,727 11,616 1 0 0 5,618
1,586,024 1,643,089 1,702,437 27 36 36 36 111,843 115,423
1,965,614 2,035,230 2,035,230 35
(379,590) (392,141) (332,793) 27 36 36 1 111,843 115,423
5,066,579 5,488,682 5,702,945 6 34 61 27,074
1,816,560 1,881,761 1,881,761 6 12
3,250,020 3,606,921 3,821,184 6 28 49 27,074
626,174 1,241,664 1,288,965 -
628,264 1,234,661 1,234,661 4 4
_12,090) 7,003 54,303 (4) (4)
628,418 1,023,509 1,063,267 2 2 4 19,201
392,870 772,487 772,487 2
235,547 251,022 290,779 2 2 2 19,201
1,056,481 1,092,643 1,130,237 - 6 10 13 27,146
1,900,618 1,967,992 1,967,992 6 12
(844,137) (875,349) (837,755) - _____ 6 4 1 27,146
9,182,736 10,717,410 11,124,785 27 51 83 115 111,843 194,462
6,889,299 8,084,363 8,084,363 17 67
2,293,437 2,633,047 3,040.421 27 51 66 48 111,843 194,462
B I c I D I AA I AB
current-Month: ja/3112oo8 -- ;
__ ]F:oreca.sL200_8_8 j _ _ ________ _ ____ krecast +2
_________________________ _j ______________ _________ ifit (Total) 1
iGroup iROCS i 9/30/2008: 10/3112008
-- --------- -. ---------. -- . -----r-- ----------- --- r----------- - ------- -. -----9/3o/2ooa: ----1oi31/2008
ACQ ROCS_174
ACQ ROCS 174
190ISV CS011 ACQ ROCS 174
lli1]SV CS011 ACQ ROCS 23
f192lsv CS011 ACQ ROCS 23
193ISV CS011 ACQ ROCS 23
CS011 CC ROCS 14
f19slsv CS011 CC ROCS 14
196ISV CS011 CC ROCS 14
CS011 COLLECT ROCS 108
f19alsv CS011 COLLECT ROCS 108
199ISV CS011 COLLECT ROCS 108
l_gQQ]SV CS011 COLLECT ROCS 40
f20ilSV CS011 COLLECT ROCS 40
CS011 COLLECT ROCS 43
f2o41SV CS011 COLLECT ROCS 43
CS011 LOSSM ROCS 109
f2o71SV CS011 LOSSM ROCS 109
208ISV CS011 LOSSM ROCS 109
CS011 Total
1210lsv CS011 Total
211ISV CS011 Total
5,618
4,935
683
115,423
115,423
155,202
29,231
125,971
1,643
31,884
(30,241)
19,201
19,201
45,461
29,610
15,851
342,548
95,661
246,887
9,963
_(9,963
5,618
4,935
683
128,706
158,223
(29,517
278,956
58,462
220,494
1,643
31,884
(30,241
39,128
19,927
19,201
62,342
59,221
3,122
516,393
342,615
173,778
IAI B I c
J
D 1 E r F I
G
l H I I l J l
K
JbL
M I N I 0
2 ROCS Event Detail
---------------
Category: - ' r

Current Month: --18/31/2008
_Event _j(3roup___ - -____ Jc:a_t
____ __
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
SV_CS012
SV CS012
SV CS012
SV_CS012
SV CS012
SV CS012
SV_CS012
SV CS012
SV CS012
SV_CS012
SV CS012
SV CS012
SV_CS012
SV CS012
SV CS012
SV_CS012
SV CS012
SV CS012
SV_CSD12
SV CS012
SV CS012
SV_CS012
SV CS012
SV CS012
SV_CS012
SV CS012
SV CS012
SV_CS012
SV CS012
SV CS012
SV_CS012
SV CS012
SV CS012
SV_CS012
SV CS012
SV CS012
SV_CS012
SV CSD12
SV CS012
SV_CS012 Total
SV CS012 Total
SV CS012 Total
256j SV_CS013
2s7] SV CS013
2581 SV CS013
SV_CS013
26oJ SV CS013
2611 SV CS013
SV_CS013
2631 SV CS013
2641 SV CS013
SV_CS013
2s6J SV CS013
2671 SV CS013
26ru SV_CS013
2691 SV CS013
ACQ
ACQ
ACQ
BK
BK
BK
cc
cc
cc
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
ESC_INS
ESC INS
ESC INS
ESC_INS
ESC INS
ESC INS
lAM
lAM
lAM
lAM
lAM
lAM
OTHER
OTHER
OTHER
pp
pp
pp
pp
pp
pp
STMT
STMT
STMT
cc
cc
cc
cc
cc
cc
cc
cc
cc
cc
cc
cc
pp
pp
ROCS_17
ROCS 17
ROCS 17
ROCS_5
ROCS 5
ROCS 6
ROCS_13
ROCS 13
ROCS 13
ROCS_105
ROCS 105
ROCS 106
ROCS_45
ROCS 45
ROCS46
ROCS_176
ROCS 176
ROCS 176
ROCS_177
ROCS 177
ROCS 177
ROCS_112
ROCS 112
ROCS 112
ROCS_87
ROCS 87
ROCS 87
ROCS_33
ROCS 33
ROCS 33
ROCS_134
ROCS 134
ROCS 134
ROCS_171
ROCS 171
ROCS 171
ROCS_3
ROCS 3
ROCS 3
ROCS_12
ROCS 12
ROCS 12
ROCS_149
ROCS 149
ROCS 149
ROCS_157
ROCS 157
ROCS 167
ROCS_9
ROCS 9
ROCS 9
ROCS_115
ROCS 115
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
7
7
54
54
29
29
11
2
9
101
2
99
7
7
110
110
12
4
8
5
5
134
4
130
7
6
1
2
(1)
150
140
10
47
47
2
2
0
14
14
0
7
6
228
219
10
(29)
_j29)
7
6
1
2
(1)
155
155
0
38
38
5
5
3
___@_
2
(2)
3
3
0
47
47
2
2
0
15
15
0
7
6
280
289
_ill_
(29)
(29)
(29)
(29)
(25)
(25)
(50)
(50)
(5)
7
6
1
2
_ill
155
155
0
38
38
5
5
3
3
0
2
2
0
3
3
0
6
6
0
47
47
2
2
0
17
17
0
7
6
293
299
_ID
(29)
(29)
(29)
(29)
(25)
(25)
(50)
(50)
(5)
7
6
1
2
(1)
155
155
0
38
38
5
5
3
3
0
2
2
0
3
3
0
6
6
0
47
47
2
2
0
17
17
0
7
6
293
301
(8)
(29)

(29)

(25)
(25)
(50)
(5()1_
_ill_
25,642
25,642
224,277
224,277
108,344
108,344
39,483
8,207
31,276
397,746
66.641
331.206
25,642
25,642
481,825
481,825
50,718
16,414
34,304
28,803
28,803
686,987
74.748
512.240
153,850
101,340
52,509
4,841
8,511
(3,670
3,525,831
1,789,297
1,736,535
779,569
671,225
108,344
39,268
39,116
152
331,895
208,002
123,893
208,144
129.164
78,980
6,043,398
2.991.024
2.062.374
(397,223)
_1_397,223
B I c
1
D
1
p
I Q _L R I s I T I u T __ V I w I X I
y
I z
2
----+--------- ---
Current Month: 8/31/2008
Fo-recas(Category: --- - 'Forecast 2008 8 'l \ . Four Month Outlook- Prior Mo Actual, Curr Mo Actual and F
- ----- u u u - - u mn m u - - - fit (Total) i
1
FTE lmpact(Endingl Net BenE
____ _____ gr()UJ> __ ------'- _ ____ ____ , cv2o11 , ___ 1__?13_1J2008J ___ _ . _____
2oo9 Total 2010 Total, 2011 Totali i 7/31J2oo8[--8/31/2008 9/30/2008: 10/31/2008 ---- ---7/31/20081 8/31/2008
215ISV CS012
l16ISV CS012
12i71sv cso12
218ISV_CS012
_cso12
12201sv cso12
221ISV CS012

12231sv cso12
224ISV CS012
[n5ISV_CS012
f2261sv cso12
227ISV_CS012

f2291sv cso12
230ISV _CS012

f2321sv cso12
233ISV CS012

f2351sv cso12
236ISV CS012
I237ISV_CS012
123Blsv cso12
239ISV CS012
L240ISV_CS012
f241lsv cso12
242ISV CS012

!2441sv cso12
245ISV CS012

f2471sv cso12
248ISV CS012

f2s0Jsv cso12
251ISV CS012
CS012 Total
1253lsv cso12 Total
254ISV CS012 Total
255

t257!sv cso13
258ISV CS013
12s.rusv_cso13
12s0lsv cso13
261ISV CS013

12s3lsv cso13
264ISV CS013

f26slsv cso13
267ISV CS013

12s9lsv cso13
ACQ
ACQ
ACQ
BK
BK
BK
cc
cc
cc
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
ESC_INS
ESC INS
ESC INS
ESC_INS
ESC INS
ESC INS
lAM
lAM
lAM
lAM
lAM
lAM
OTHER
OTHER
OTHER
pp
PP
pp
pp
PP
pp
STMT
STMT
STMT
cc
cc
cc
cc
cc
cc
cc
cc
cc
cc
cc
cc
pp
pp
ROCS_17
ROCS 17
ROCS 17
ROCS_S
ROCS 5
ROCS 5
ROCS_13
ROCS 13
ROCS 13
ROCS_105
ROCS 105
ROCS 105
ROCS_45
ROCS 45
ROCS 45
ROCS_176
ROCS 176
ROCS 176
ROCS_177
ROCS 177
ROCS 177
ROCS_112
ROCS 112
ROCS 112
ROCS_87
ROCS 87
ROCS 87
ROCS_33
ROCS 33
ROCS 33
ROCS_134
ROCS 134
ROCS 134
ROCS_171
ROCS 171
ROCS 171
ROCS_3
ROCS 3
ROCS 3
ROCS_12
ROCS 12
ROCS 12
ROCS_149
ROCS 149
ROCS 149
ROCS_157
ROCS 157
ROCS 157
ROCS_9
ROCS 9
ROCS 9
ROCS_115
ROCS 115
316,930
328.412
(11,482)
55,198
101,888

9,593,828
9,221,126
372,702
1,606,153
1,579,519
26,634
63,495
63,495
63,066
_163,066)
25,848
(25,848)
19,246
17,782
1,464
2,392,526
2,411,814
(19,288)
109,196
109,471
(275)
877,856
804,305
73,551
523,399
417,865
105,534
16,657,827
15.672.802
(114,976)
{466,925)
(466,925)
(1,632,272)
(1,644,358)
12,085
(1,242,062)
(1 ,207,564)
(34,498)
{868,229)
(868,229)

329,607
342,656
(13,049)
57,769
106,636
(48,867}_
10,026,748
9,626,681
400,067
2,107,800
2,086,750
21,050
264,467
266,591
(2,124)
144,403
198,260
(53,857)
59,349
81,933
(22,584)
173,588
169,738
3,849
403,344
390,092
13,251
2,505,812
2,524,205
(18,393)
114,097
114,219
(122)
1,060,219
951,904
108,315
546,803
436,556
110,247
17,794,004
18.257.152
(463,148)
{1 ,440,792)
(1,453,111)
12,318
(1 ,691 ,846)
(1 '702,040)
10,195
{1 ,289,440)
(1,252,68_g}_
(36,759)
{2,675,819)
(2.700,110\
24,291
_(261,910)
342,792
342,585
207
59,223
106,613

10,373,810
9,624,650
749,160
2,181,597
2,086,299
95,299
273,883
266,531
7,352
199,813
198,217
1,596
81,561
81,912
(351)
229,988
218,231
11,756
434,626
405,153
29,472
2,595,037
2,523,642
71,395
117,986
114,195
3,791
1,097,415
951,701
145,714
566,387
436,462
129,925
18,664,117
18.587.440
(33,324)
(1,495,751)
(1,453,111)
(42,640)
{1,753,802)
(1,702,040)
(51,761)
(1 ,338,713)
(1 ,252,682)
(86,032)
(2,773,362)
12,711,6251
_161,736)
(261,9_10)
7
7
54
54
29
29
11
2
9
101
2
99
7
7
110
110
12
4
8
5
5
134
4
130
7
3
4
128
30
98
29
29
2
2
0
12
6
6
7
3
4
185
73
112
7
6
139
40
99
34
34
2
2
0
12
8
4
7
6
201
97
104
{29)
__@}_
25,642
25,642
224,277
224,277
108,344
108,344
39,483
8,207
31,276
397,746
66.541
331.206
25,642
25,642
481,825
481,825
50,718
16,414
34,304
28,803
28,803
586,987
74.748
512.240
B T c 1 D I AA I
AB
2
Current Mo-nth: - - -Tat31t2oo6 -----
Forecast Categ-ory: -- - :-- +2
iGroup iROCS , 9/30/20061 10/31/2006
- c ------- - - : --- ------- -9/3oi2ooa! ioi3i/2oo6
lfit (Total)
215ISV CS012

12i7lsv cso12
216ISV CS012
il1.mSV_CS012
122olsv cso12
221ISV CS012

1223lsv cso12
224ISV CS012

1226lsv cso12
227ISV CS012

f229lsv cso12
230ISV CS012

f2321sv cso12
233ISV CS012
I234ISV_CS012
1235lsv cso12
236ISV CS012
I23I]SV_CS012
f23alsv cso12
239ISV CS012

124ilsv cso12
242ISV CS012

1244Jsv cso12
245ISV CS012

1247lsv cso12
246ISV CS012

12s01sv cso12
251ISV CS012
cso12 Total
12s3lsv cso12 Total
254ISV CS012 Total
255

12571sv cso13
256ISV CS013

f260lsv cso13
261ISV CS013

f2s3l SV CS013
264ISV CS013

126slsv cso13
267ISV CS013

1269lsv cso13
ACQ
ACQ
ACQ
BK
BK
BK
cc
cc
cc
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
ESC_INS
ESC INS
ESC INS
ESC_INS
ESC INS
ESC INS
lAM
lAM
lAM
lAM
lAM
lAM
OTHER
OTHER
OTHER
pp
pp
pp
pp
pp
pp
STMT
STMT
STMT
cc
cc
cc
cc
cc
cc
cc
cc
cc
cc
cc
cc
pp
pp
ROCS_17
ROCS 17
ROCS 17
ROCS_5
ROCS 5
ROCS 5
ROCS_13
ROCS 13
ROCS 13
ROCS_105
ROCS 105
ROCS 105
ROCS_45
ROCS 45
ROCS 45
ROCS_176
ROCS 176
ROCS 176
ROCS_177
ROCS 177
ROCS 177
ROCS_112
ROCS 112
ROCS 112
ROCS_67
ROCS 87
ROCS 87
ROCS_33
ROCS 33
ROCS 33
ROCS_134
ROCS 134
ROCS 134
ROCS_171
ROCS 171
ROCS 171
ROCS_3
ROCS 3
ROCS 3
ROCS_12
ROCS 12
ROCS 12
ROCS_149
ROCS 149
ROCS 149
ROCS_157
ROCS 157
ROCS 157
ROCS_9
ROCS 9
ROCS 9
ROCS_115
ROCS 115
25,642
16,006
9,634
610,453
174,340
436,113
144,560
144,560
10,710
10,672
36
58,247
31,456
26,769
44,283
20,460
23,623
893,895
368.331
525.564
25,642
30,336
(4,694
662,890
220,113
442,777
160,459
160,459
10,150
10,112
36
58,979
39,704
19,275
47,502
36,717
8,765
965,621
485.064
480.558
(132,408)
(132,408
IAI B I c I D I E I F I G
-I
H I I I J I
K ILl M _j_ N
1
0
2 ROCS Event Detail
-." -
-- -------- - _ _ _ _ _____ __ _______ __ _____ ----------'-- . --- ------ - --- - -- -- - ---
1
-curreniMonth: - -- 8/31t2oo8 - - -:
. : FTE Impact (Ending) Net Bene
Event ;Group lROCS - [cat Prior Month Current Month CY2008 CY2009 . CY2010 Prior Month i Current Month CY2008
. ! I 7/31/2008 8/31/2008 12/31/2008 12/31/2009i 12/31/2010 12/31/2011. 7/31/2008: 8/31/2008 2008 Total
27ol SV CS013 PP ROCS 115 Var . 5 5 5
l2Z1] SV_CS013 Total A&F (29) (133) (133) (133)
f272l SV CS013 Total Plan (29} (13111 111111
2731 SV CS013 Total Var 5 5 5

276
277
,m
279
280

282
283
284
l2a5
286

288
289
SV_CS014
SV CS014
SV CS014
SV_CS014
SV CS014
SV_CS014
SV_CS014
SV CS014
SV CS014
SV_CS014
SV CS014
SV CS014
SV_CS014 Total
SV_CS014 Total
SV CS014 Total
290
t291j SV_CS015
t292/ SV CS015
2931 SV CS015
L2_94l SV_CS015
[2951 SV CS015
2961 SV CS015
sv_cso15
f29al SV CS015
2991 SV CS015
11QOI SV_CS015
f3o1l SV CS015
3021 SV_CS016
j303l SV_CS015
13041 SV CS015
3051 SV CS016
SV_CS015
13071 SV CS015
3081 SV CS015
SV CS016 Total
310J SV CS015 Total
3111 SV CS016Total
cc
cc
cc
COLLECT
COLLECT
COLLECT
DISB
DISB
DISB
pp
PP
pp
BK
BK
BK
cc
cc
cc
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
FCL
FCL
FCL
lAM
lAM
lAM
ROCS_154
ROCS 154
ROCS 154
ROCS_104
ROCS 104
ROCS 104
ROCS_97
ROCS 97
ROCS 97
ROCS_114
ROCS 114
ROCS 114
ROC$_179
ROCS 179
ROCS 179
ROCS_10
ROCS 10
ROCS 10
ROC$_101
ROCS 101
ROCS 101
ROCS_181
ROCS 181
ROCS 181
ROCS_36
ROCS 36
ROCS 36
ROCS_88
ROCS 88
ROCS 88
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
40
40
0
6
6
3
3
3
(3)
49
52
(3)
5
5
0
62
62
0
180
180
(0}_
40
40
0
8
8
0
296
296
0
40
40
0
6
6
3
3
3
3
62
62
0
16
17
ill
62
62
0
180
180
55
55
0
8
8
0
322
323
(1)
40
40
0
6
6
3
3
3
3
62
52
0
16
17
_ill
62
62
0
180
180
55
55
0
8
8
0
322
323
(1)
(397,223)
(397,223
B
2

270\SV CS013
ln.!JSV CS013 Total
1272lsv CS013 Total
273ISV CS013 Total
274

12761sv cso14
277ISV CS014
\llruSV_CS014
f279lsv cso14
280ISV CS014
ll1]SV_CS014
12a21sv cso14
283ISV CS014

f28slsv cso14
286ISV CS014
l8.'l]SV CS014 Total
128alsv CS014 Total
289ISV CS014 Total
290

12921sv cso15
293ISV CS015

129slsv cso15
296ISV CS015

129sisv cso15
299ISV CS015

f3o1lsv cso15
302ISV CS015

13o41sv cso15
305ISV CS015

f3o71sv cso15
308ISV CS015
Total
[310\sv CS015 Total
311ISV CS015Total
_l c
I
-- - -
_[Forecast_2008_8 _ !
Group
pp
cc
cc
cc
COLLECT
COLLECT
COLLECT
DISB
DISB
DISB
pp
PP
pp
BK
BK
BK
cc
cc
cc
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
FCL
FCL
FCL
lAM
lAM
lAM
\Roes
ROCS 115
ROCS_154
ROCS 154
ROCS 154
ROCS_104
ROCS 104
ROCS 104
ROCS_97
ROCS 97
ROCS 97
ROCS_114
ROCS 114
ROCS 114
ROCS_179
ROCS 179
ROCS 179
ROCS_10
ROCS 10
ROCS 10
ROCS_101
ROCS 101
ROCS 101
ROCS_181
ROCS 181
ROCS 181
ROCS_36
ROCS 36
ROCS 36
ROCS_88
ROCS 88
ROCS 88
D
J
p
I Q I
'' fit(Total) UH- unmmmm
. CY2009 CY2010
2009 Total 201 0 Total [
84,295 261,910
{4,209,489) (7 ,097 ,897)
(4,271 ,371 I !7 ,369,8521
61.882 271.955
644,188
644,034
153
96,605
96.605
115,511
100,658
14,853
48,303
(48,303)
866,303
889.600
(33,297)
56,087
55,981
106
1,076,761
1,076,604
157
4,678,864
7,896,657
(3,217,793)
373,292
373,206
86
12,192
12,076
116
111,954
104.187
7.767
6,309,150
9.518.711
(3,209,561)
1,987,774
2.004.291
(16,517)
298,095
300,643
(2,549)
177,576
179,077
(1,501)
112,820
150,322
(37,501)
2,676,266
2.634.333
(58,068)
675,694
685,119
(9,425)
3,318,025
3,341,705
(23,680)
9,071,539
10,565,724
(1 ,494, 186)
2,540,212
2,535,328
4,884
49,624
50,107
(483)
461,251
431.188
30,063
16,116,345
17.609.171
tl,492,826)
R
I s I T___l u
l v I
w
LU
y
l
z
------ ------ --- --- --- -- ---
_ mmnm. Four Month Outlook - Prior Mo Actual, Curr Mo Actual and Fl
FTE Impact (Ending) Net BenE
CY2011
2011 Total'
261,910
{7,361,628)
(7,381,368)
19.740
2,063,598
2,004.291
59,307
309,465
300,643
8,822
184,679
179,077
5,602
154,733
150,322
4,411
2,712,475
2.634.333
78.142
780,284
789,629
(9,345)
3,438,521
3,341,705
96,817
9,364,097
10,565,724
(1 ,201,627)
2,656,882
2,554,682
102.200
51,120
50,107
1,013
479,701
431.188
48,514
16,770,506
17.733.034
(962,428)
7/31/2008j 8/31/2008 9/30/2008i 10/31/2008: 7/31/2008, 8/31/2008
7/31/2008: 8/31/2008 9/30/2008: 10/31/2008' 7/31/2008' 8/31/2008
(29)
(29)
B _l c _l D
I
AA
I
2

. -- --F:L,-
.
1
' 9f30/2008t
270ISV CS013 . pp ROCS 115
ln1JSV CS013 Total
1272lsv CS013 Total
273ISV CS013 Total
274

12761sv cso14
277ISV CS014
lnruSV_CS014
1279lsv cso14
280ISV CS014

12a2lsv cso14
283ISV CS014

f28slsv cso14
286ISV CS014
Total
12a8\SV CS014 Total
289ISV CS014 Total
290

t2921sv cso1s
293ISV CS015

129slsv cso1s
296ISV CS015

129alsv cso1s
299ISV CS015
[1QQJSV_CS015
f30ilsv cso1s
302ISV CS015

f3o4lsv cso1s
305ISV CS015

l3o7J SV CS015
308ISV CS015
Total
f3iOISV CS015 Total
311ISV CS015Total
cc
cc
cc
COLLECT
COLLECT
COLLECT
DISB
DISB
DISB
pp
pp
PP
BK
BK
BK
cc
cc
cc
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
COLLECT
FCL
FCL
FCL
lAM
lAM
lAM
ROCS_154
ROCS 154
ROCS 154
ROCS_104
ROCS 104
ROCS 104
ROCS_97
ROCS 97
ROCS 97
ROCS_114
ROCS 114
ROCS 114
ROCS_179
ROCS 179
ROCS 179
ROCS_10
ROCS 10
ROCS 10
ROCS_101
ROCS 101
ROCS 101
ROCS_181
ROCS 181
ROCS 181
ROCS_36
ROCS 36
ROCS 36
ROCS_88
ROCS 88
ROCS 88
AB
(132,408)
(132,408)
IAI 8
2
B __
5

7

SV_CS016
li4J SV CS016
SV CS016
3_11 SV_CS016
317J SV CS016
SV CS016
3J.ru SV_CS016
3201 SV CS016
3211 SV CS016
SV_CS016
323] SV CS016
3241 SV CS016
:gm SV_CS016
326] SV CS016
3271 SV_CS016
:gru SV_CS016
3291 SV CS016
3301 SV CS016
SV_CS016 Total
332J SV CS016 Total
3331 SV CS016 Total
334
3:31 SV_CS017
33s\ SV CS017
3371 SV CS017
SV_CS017
339J SV CS017
3401 SV CS017
M1j SV_CS017
3421 SV CS017
3431 SV CS017
344j SV_CS017
345J SV CS017
3461 SV CS017
MZJ SV_CS017
34aJ SV CS017
3491 SV CS017
SV CS017
35il SV CS017-
3521 SV CS017
m SV_CS017
3541 SV CS017
3551 SV CS017
SV_CS017
3s7J SV CS017
3581 SV CS017
SV_CS017
36oJ SV CS017
3611 SV CS017
SV CS017 Total
3s3J SV CS017 Total
3641 SV CS017 Total
365
i366J SV_CS018
1367] SV CS018
3681 SV CS018
3691 SV CS018
1
c
. j8J31/2008
____ (F_orec;,ast_2008 _ 8
:
I
j(3roup _ ROCS
cc
cc
cc
COLLECT
COLLECT
COLLECT
FCL
FCL
FCL
LOSSM
LOSSM
LOSSM
MSTR
MSTR
MSTR
SPEC
SPEC
SPEC
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
OTHER
OTHER
OTHER
REO
ROCS_182
ROCS 182
ROCS 182
ROCS_100
ROCS 100
ROCS 100
ROCS_180
ROCS 180
ROCS 180
ROCS_183
ROCS 183
ROCS 183
ROCS_74
ROCS 74
ROCS 74
ROCS_49
ROCS 49
ROCS 49
ROCS_123
ROCS 123
ROCS 123
ROCS_124
ROCS 124
ROCS 124
ROCS_125
ROCS 125
ROCS 126
ROCS_126
ROCS 126
ROCS 126
ROCS_127
ROCS 127
ROCS 127
ROCS_128
ROCS 128
ROCS 128
ROCS_89
ROCS 89
ROCS 89
ROCS_91
ROCS 91
ROCS 91
ROCS_93
ROCS 93
ROCS 93
ROCS_185
ROCS 185
ROCS 185
ROCS 41
D I E I
i
:Cat
---]------
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
F I G I H J I I J I K ILl M I N I 0
ROCS Event Detail
-------. ----------- ----
FTE Impact (Ending) Net Bene
1
Prior Month Current Month CY2008 CY2009 CY2010 CY2011 Prior Month Current Month CY2008
----ii31/2-ooa-------- a/31/2ooa-1-2t31-i2oaa12i31-t2oo9"-12i31/2o1at 12/31/2o1:t 8t31/2oo8
(2)
ill
(2)
(2)
18
60
60
5
5
20
20
0
40
40
6
6
0
3
(3)
131
134
(3)
4
(4)
(4)
4
(2)
(2)
(0)
24
24
7
(7)
9
{9)
(2)
14
(16)
28
60
65
(5)
5
5
47
47
(0)
40
40
6
6
0
3
3
0
161
166
(6)
4
4
(4}
(4)
(2}
(2)
_iO)
24
24
7
7
9
(9)
6
14
(9)
28
60
65
. .ill
5
5
47
47
(0)
40
40
6
6
0
3
3
0
161
166
(5)
4
4
(4)
(4)
(2)
(2)
(0)
24
24
7
7
9
(9)
5
14
(9)
28
166,667
(166,667)
25,000
(25,000)
25.000
(25,000)
166,667
166,667
2008 Total
571,957
571,957
125,000
(125,000
175,658
175,658
747,616
125.000
622,616
833,333
1,000,000
_i166,667
185.844
2
315ISV CS016
rumsv_CS016
f3i7lsv cso16
318ISV CS016

f32olsv cso15
321ISV CS016

1323lsv cso16
324ISV CS016

f32slsv cso16
327ISV CS016
[:grusv_cso16
f3291sv cso16
330ISV CS016
B
CS016 Total
13321sv CS016 Total
333ISV CS016 Total
334
sv_cso17
t3361sv cso17
337ISV CS017

f339lsv cso11
340ISV CS017

f342lsv cso11
343ISV CS017

13451sv cso11
346ISV CS017
131ZJSV CS017
f34alsv cso11
349ISV CS017

1351lsv cso11
352ISV CS017

13541sv cso11
355ISV CS017

f3s?lsv cso11
358ISV CS017

f360\sv cso11
361\SV CS017
CS017 Total
f3631sv CS017 Total
364ISV CS017 Total
365
cso18
t3671sv cso15
368ISV CS018
369\SV CS018
_j_ c
l
D
l
p
I
Q
l
R I s I T I u I v I w I X I
y
I z
Four Month Outlook Prior Mo Actual, Curr Mo Actual and F
- - 8/31/_2008
L
i !it (Totai) FTE Impact Net Bent
cc
cc
cc
COLLECT
COLLECT
COLLECT
FCL
FCL
FCL
LOSSM
LOSSM
LOSSM
MSTR
MSTR
MSTR
SPEC
SPEC
SPEC
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
OTHER
OTHER
OTHER
REO
IROCS CY2009 CY2010 CY2011 7/31/20081 8/31/2008 9/30/20081 10/31/2008 7/31/2008: 8/31/2008
----:-- - - - 2oii9-Toial- 2oiol'ciia1i ----- ---2c!1-i taial: --- --- 7/3_1_i2oosl-s.i31-i2cios- 7i3i/2iios ai3i/2-ciiis
ROCS_182
ROCS 182
ROCS 182
ROCS_100
ROCS 100
ROCS 100
ROCS_180
ROCS 180
ROCS 180
ROCS_183
ROCS 183
ROCS 183
ROCS_74
ROCS 74
ROCS 74
ROCS_49
ROCS 49
ROCS 49
ROCS_123
ROCS 123
ROCS 123
ROCS_124
ROCS 124
ROCS 124
ROCS_125
ROCS 125
ROCS 125
ROCS_126
ROCS 126
ROCS 126
ROCS_127
ROCS 127
ROCS 127
ROCS_128
ROCS 128
ROCS 128
ROCS_89
ROCS 89
ROCS_89
ROCS_91
ROCS 91
ROCS 91
ROCS_93
ROCS 93
ROCS 93
ROCS_185
ROCS 185
ROCS 186
ROCS 41
485,133
485,168
(35)
103,978
103,978
224,030
223,924
106
335,918
335.886
32
139,943
120,757
19,186
60,378
(60,378)
1,289,001
1.330.090
(41,089)
193,210
(193,210)
(108,419)
108,419
1,712,553
2,508,684
(796,131)
855,600
386,420
469,180
112,706
(112,706)
188,000
]188,000)
481,578
468,844
12,734
1,053,951
1,079.100
(25,149)
3,248,081
4.442.124
(1,194,043)
2,500,000
2,500,000
1.380.834
2,764,703
2,792,609
(27,907)
320,946
323,774
(2,8281
2,027,333
1,997,296
30,037
1,842,622
1,857,950
(15,329)
345,938
300,644
45,294
125,294
150,322
(25,027)
7,426,836
7.422.696
4.240
135,914
200,429
_@_4,515)
(84,789)
(112,246)
27.457
1,707,994
2,505,074
_S!'B ,080\
1,192,380
1,202,574

263,063
350,751
(87,688)
188,000
(188,Q_OO)
499,067
485,086
13,981
1,732,026
1,079,100
652,926
4,263,274
4.696.194
(442,920)
5,000,000
5,000,000
1.517.070
2,868,581
2,786,925
81,636
333,323
323,774
9,549
2,490,257
2,415,335
74,922
1,912,639
1,857,950
54,689
359,776
300,644
59,132
155,227
150,322
4,905
8,119,784
7,834.961
284.833
186,378
200,429
_i14,Q__!}_
(116, 167)

1,703,253
2,505,074
__(1301,8N
1,237,863
1,202,574
35,288
360,789
350,751
10,039
188,000
(188,0QQl
517,255
485,086
32,169
1,958,051
1,079,100
878,951
4,609,669
4.696.194
(86,635)
8,000,000
8,000,000
1.581.838
(2) (2)
_ill
-ill
(2) (2)
_ill _0_
9 9
166,667
(166,667)
25,000
(25,000
25.000
(25,000)
166,667
166,667
B I c I
2
-----.--------
Current Month: i8/31/2008

.. _l(;r"()Uj> . ... . . .. jROCS
315ISV CS016
@1mSV_CS016
13i71sv cso16
318ISV CS016

f32olsv cso16
321ISV CS016

13231sv cso16
324ISV CS016

f3261sv cso16
327ISV CS016

f329lsv cso16
330ISV CS016
CS016 Total
13321sv CS016 Total
333ISV CS016 Total
334
sv_cso17
t33slsv cso11
337ISV CS017

1339lsv cso11
340ISV CS017
IM1JSV CS017
13421sv cso11
343ISV CS017

f3451sv cso11
346ISV CS017
lMI]SV_CS017
134slsv cso11
349ISV CS017

f35ilsv cso11
352ISV CS017

f3s4l SV CS017
355ISV CS017

f3571sv cso11
358ISV CS017

13601sv cso11
361ISV CS017
CS017 Total
f3631sv CS017 Total
364ISV CS017 Total
365

13671 SV CS018
368ISV CS018
369ISV CS018
cc
cc
cc
COLLECT
COLLECT
COLLECT
FCL
FCL
FCL
LOSSM
LOSSM
LOSSM
MSTR
MSTR
MSTR
SPEC
SPEC
SPEC
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
TAX
OTHER
OTHER
OTHER
REO
ROCS_182
ROCS 182
ROCS 182
ROCS_100
ROCS 100
ROCS 100
ROCS_180
ROCS 180
ROCS 180
ROCS_183
ROCS 183
ROCS 183
ROCS_74
ROCS 74
ROCS 74
ROCS_49
ROCS 49
ROCS 49
ROCS_123
ROCS 123
ROCS 123
ROCS_124
ROCS 124
ROCS 124
ROCS_125
ROCS 125
ROCS 125
ROCS_126
ROCS 126
ROCS 126
ROCS_127
ROCS 127
ROCS 127
ROCS_128
ROCS 128
ROCS 128
ROCS_89
ROCS 89
ROCS 89
ROCS_91
ROCS 91
ROCS 91
ROCS_93
ROCS 93
ROCS 93
ROCS_185
ROCS 185
ROCS 185
ROCS 41
D I AA I AB
+2
ifit (Total)
9/30/20081 1 0/31/2008
9i3oi2ooa1 10/31/2008
142,989
142.989
25,000
(25,000)
43,915
43,915
186,904
25.000
161,904
166,667
166,667
37.177
142,989
142,989
25,000
(25,000
43,915
43,915
186,904
25.000
161,904
166,667
166,667
37.177
Jt!
B
2
rn
-. -
----------------------------
7
3701 SV CS018
3711 SV CS018
SV CS018 Total
1373] SV CS018 Total
3741 SV CS018 Total
375
SV_CS019
t377J SV CS019
3781 SV CS019
[.3791 SV CS019 Total
f3sOI SV CS019 Total
3811 SV CS019 Total
382
SV_CS020
t384J SV CS020
3851 SV CS020
SV CS020 Total
13871 SV CS020 Total
3881 SV CS020 Total
389
SV_CS021
t391j SV CS021
3921 SV CS021
SV CS021 Total
f394J SV CS021 Total
3951 SV CS021 Total
396
SV_CS023
t39a\ SV CS023
3991 SV CS023
SV CS023 Total
i4o1l SV CS023 Total
4021 SV CS023 Total
403
4o41 SV _ CS024
4o5J SV CS024
4061 SV CS024
ill SV CS024 Total
4o8l SV CS024 Total
4091 SV_ CS024 Total
I c l
D I E I F I G I H I I I J I K lLJ M l
N I
ROCS Event Detail
__ l8t3_1/?008 __ . _ j_____ _ ______, . ______ _
.. -------------------!------- ------------------
; Forecast 2008 8 , .
r-uuu ----- r-- T .u. --n --FTE-Impact-(Erltiillg)
[Group \ROCS \Cat Prior Month Current Month CY2008 CY2009 CY2010 , CY2011
"- r---------- ------ ' - -- ----7/31i2oos______ a/31i2ooa-:1273172oo8 12t3i/2.oo9'-12/31/2o1oi12/3-1/2a1i-
REO
REO
RISK
RISK
RISK
POST
POST
POST
POST
POST
POST
eo
eo
BO
POST
POST
POST
Rocs 41 -Plan - 18 ----- 28 2a- - 28
ROCS 41 Var 0 0 0 0
ROCS_Risk_1
ROCS Risk 1
ROCS Risk 1
ROCS_PC_1
ROCS PC 1
ROCS PC 1
ROCS_PC_4
ROCS PC 4
ROCS PC 4
ROCS_e0_1
ROCS eo 1
ROCS BO 1
ROCS_PC_2
ROCS PC 2
ROCS PC 2
A&F - - 18 28 28 28
Plan - - 18 28 28 28
Var - 0 0 0 0
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
2
(2)
2
(2)
2
T2l
2
(2)
12
12
12
12
2
2
2
2
16
16
16
16
11
11
11
11
4
4
4
4
32
32
32
32
11
11
11
11
8
8
8
8
53
53
53
53
11
11
11
11
8
8
8
8
Prior Month ! Current Month
-- 8tiit2008
166.667
(166,667)
41,667
----
(41,667)
41.667
---
(41,667)
166,667
166.667
41,667
(41,66Z1_
41.667
(41,667)
0
Net Bene
CY2008
2008 Total
185,691
153
1,019,178
1.185,691
.1166.514
510,000
500,000
10,000
510,000
500.000
10.000
170,000
250,000
_@0,000
170,000
250.000
(80,000
I B I c I D I p I Q I R Is l T I u I vI w lXI y I z
I 2
i3 Current Month: 18/31/2008 . .
i___;;,__ ----- -. ----- -- -- ~ - - - - - - - - - - - - - _,________ -------1-------------- -------------- ------------!-------------- ------ '"- ----------'--- -----------
!..... Forecast Category: Forecast_2008_8_ _ ________ - - - ~ - _ ______ _ __ ~ _______________ _._ Four Month Outlook- Prior Mo Actual, Curr Mo Actual and F
!2.... , fit (Total) FTE lmpact(Ending! Net Bem
I 6 Event Group iROCS CY2009 CY2010 . CY2011 ! 7/31/2008! 8/31/2008 9/30/2008; 10/31/2008 7/31/2008 8/31/2008
i--=-- -------------- ---------- ,_ -- 1 ---------- ------ - ------------------- - --- -------- --- - - ~ - - ------r- ~ 1 --+ - -r
lc:b ' 2009 Total 2010 Total 2011 T_otal; 7/31/2008: 8/31/2008_ 9/30/2008: 10/31/2_008: 7/31/2008 8/31/2008
1370 SV CS018 REO ROCS 41 1,387,463 1,533,826 1,533,826 - - 9 9 - -
1371 SV CS018 REO ROCS 41 (6,629) (16,755) 28,013 - - 0 0 - -
1372 SV_CS018 Total 3,880,834 6,617,070 9,&61,839 - - 9 9 - 166,667
im SV CS018 Total 3 887 463 6 533 826 9 533 826 - - 9 9 166 667 166 667
1374 SV CS018 Total 16 629) (16 755) 28 013 - - 0 0 {166 667) -
1375
jm SV_CS019 RISK ROCS_Risk_1 2,040,000 4,080,000 6,696,045 - - 12 12 - -
im SV CS019 RISK ROCS Risk 1 2,000,000 4,000,000 6,564,750 - - 12 12 - -
1378 SV CS019 RISK ROCS Risk 1 40,000 80,000 131 295 - - - - - -
1379 SV_CS019 Total 2,040,000 4,080,000 6,696,046 - - 12 12 - -
i3aQ SV CS019 Total 2 000 000 4 000 000 6 &64 750 - - 12 12 - -
1381 SV CS019 Total 40 000 80 000 131 295 - - - - - -
382
~ SV_CS020 POST ROCS_PC_1 1,377,838 2,610,746 2,610,746 - - - - - -
384 SV CS020 POST ROCS PC 1 1,377,838 2,610,746 2,610,746 - - - - - -
385SVCS020 POST ROCSPC1 - - - - - - - - -
386 SV CS020 Total 1,377,838 2,610,746 2,610,746 - - - - - -
'387 SV-CS020 Total 1 377 838 2 610 746 2 610 746 - - - - - -
388 SV CS020 Total - - - - - - - - -
389
~ SV_CS021 POST ROCS_PC_ 4 407,986 815,973 815,973 - - - - - -
391 SV CS021 POST ROCS PC 4 399,987 799,973 799,973 - - - - - -
392 SV CS021 POST ROCS PC 4 8,000 15,999 15,999 - - - - - -
393 SV CS021 Total 407,966 816,973 815,973 - - - - - -
"J94 SV-CS021 Total 399 987 799 973 799 973 - - - - - -
395 SV CS021 Total 8 000 16 999 16 999 - - - - - -
396
m SV CS023 BO ROCS BO 1 525,300 1,071,612 1,114,476 - - 2 2 - -
39asv-CS023 BO ROCS-B0-1 500000 1,000000 1,000,000 2 2 2 2 41,667 41,667
399SV CS023 80 ROCS BO 1 25300 71,612 114,476 (2) (2) - - (41667) (41,667)
400 SV CS023 Total 526,300 1,071,612 1,114,476 - - 2 2 - -
4Q1 SV-CS023 Total 600 000 1 000 000 1 000 000 2 2 2 2 41 667 41 667
402 SV CS023 Total 25 300 71 612 114 476 121 121 - - 141 6671 141 6671
403
4Q4 SV CS024 POST ROCS PC 2 716,141 914,108 914,108 - - - - - -
40ssv-CS024 POST ROCS-PC-2 716,141 914,108 914,108 - - - - - -
406 SV CS024 POST ROCS PC 2 - - - - - - - - -
407 SV CS024 Total 716,141 914,108 914,108 - - - - - -
4oB SV-CS024 Total 716 141 914 108 914108 - - - - - -
409 SV_CS024 Total _ - - - ___ - _-__ - ___ - - -
B I c I
D
I
AA
I
AB
1
2 ' ' '
.. .. . - i ..... .
i ifit (Total) 1
Event u:ROCS . 9/30/2008! 10/31/2008
--- -------- --- --- - J-------- --1 ---- - - ------t--- --------- -- '-t-
: . : 9/30/2008: 1 0/31/2008
370/SV CS018 ,REO ROCS 41 . ----37,13B
371ISV_CS018 REO ROCS 41 38 38
Total 203,843 203,843
f373lsv_CS018 Total 203.805 203,805
374ISV CS018 Total 38 38
375

t3771sv cso19
378ISV CS019
CS019 Total
f3a0lsv cso19 Total
381ISV_CS019 Total
382

t3841sv cso2o
3851 SV CS020
CS020 Total
13a7lsv_cso2o Total
388ISV CS020 Total
389
t390lsv_cso21
t3911sv cso21
392ISV_CS021
CS021 Total
f394lsv cso21 Total
395ISV CS021 Total
396

t3s8J SV CS023
399ISV CS023
CS023 Total
f401lsv cso23 Total
402ISV CS023 Total
403

t4o51sv cso24
406ISV CS024
CS024 Total
14o8lsv cso24 Total
409ISV_CS024 Total
RISK
RISK
RISK
POST
POST
POST
POST
POST
POST
BO
BO
BO
POST
POST
POST
ROCS_Risk_1
ROCS Risk 1
ROCS Risk 1
ROCS_PC_1
ROCS PC 1
ROCS PC 1
ROCS_PC_4
ROCS PC 4
ROCS PC 4
ROCS_B0_1
ROCS BO 1
ROCS BO 1
ROCS_PC_2
ROCS PC 2
ROCS PC 2
127,500 127,500
125,000 125,000
2 500 2,500
127,600 127,600
125,000 125,000
2.600 2,500
-
- -
- -
-
- -
- -
42,500 42,500
41,667 41,667
833 833
42,600 42,600
41.667 41,667
833 833
-
- -
- -
- -
[A(_ B
2
31 __ _
iL ..
5
__ _ __
7
10
111 SV_CS025
12J SV CS025
131 SV CS025
U1] SV_CS025
fi5l SV CS025
1161 SV_CS025
lEI SV_CS025
li8J SV CS025
1191 SV CS025
lgQi SV_CS025
1211 SV CS025
1221 SV CS025
SV_CS025
I24J SV CS025
1251 SV CS025
121 SV CS025 Total
ml SV CS025 Total
1281 SV CS025 Total
129
13QI SV_CS028
4311 SV CS028
1321 SV CS028
SV_CS028 Total
4341 SV CS028 Total
4351 SV _CS028 Total
436
@ SV_CS029
4381 SV CS029
4391 SV CS029
11QI SV_CS029 Total
441\ SV CS029 Total
4421 SV CS029 Total
443
SV_CS030
4451 SV CS030
4461 SV CS030
11ZJ SV CS030 Total
4481 SV CS030 Total
4491 SV CS030 Total
450
4511 SV_CS031
4s2J SV CS031
4531 SV CS031
SV_CS031 Total
4551 SV CS031 Total
4561 SV CS031 Total
457
SV_CS033
4591 SV CS033
4601 SV CS033
ill SV CS033 Total
:4621 SV CS033 Total
4631 SV CS033 Total
464
SV CS034
i4s61 SV CS034
4671 SV CS034
l c
8/31/2008
Forecast_2008_8
l D
](3roup
i I
cc
cc
cc
DISB
DISB
DISB
DISB
DISB
DISB
DISB
DISB
DISB
REO
REO
REO
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
ROCS_161
ROCS 161
ROCS 161
ROCS_94
ROCS 94
ROCS 94
ROCS_95
ROCS 95
ROCS 95
ROCS_96
ROCS 96
ROCS 96
ROCS_42
ROCS 42
ROCS 42
ROCS_PC_5
ROCS PC 5
ROCS PC 5
ROCS_PC_6
ROCS PC 6
ROCS PC 6
ROCS_PC_7
ROCS PC 7
ROCS PC 7
ROCS_PC_8
ROCS PC 8
ROCS PC 8
ROCS_PC_9
ROCS PC 9
ROCS PC 9
ROCS_PC_3
ROCS PC 3
ROCS PC 3
l_T[ F _l G s-H I l_____l__ J I K ILl M I N r 0
ROCS Event Detail
, FTE rmpact(Ending) Net Bene
1
!cat Prior Month Current Month CY2008 CY2009 1 CY2010 CY2011 Prior Month Current Month CY2008
1 -- 7i3i/2ooa c- 12/31/2011" --ii31J2ooa: a/3i/2ooa 2ooa-foiBI
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
20
20
0
20
20
0
18
18
18
18
3
3
80
80
0
84
83
18
18
18
18
10
10
3
3
80
80
0
84
83
18
18
18
18
15
15
15
15
18
18
18
18
10
10
3
3
80
80
0
84
83
18
18
18
18
15
15
15
15
18
18
18
18
10
10
30,860
30,745
114
30,860
30.745
114
540,000
540,000
640,000
640.000
B I c I o j p
l
Q _l R _l_sl T I u I v 1____1.-y_ ___l_2U
y
_l z

2 '
current Month: :8/31t2oo8 1
--- - _ i- -- T __ ____ _ _ - -. _ f __ ' Four Month Outlook -Prior Mo Actual, Actual and F
. i Jit (Total) ,FTE Impact (Ending! Net
413ISV CS025
l1J4ISV _CS025
1415lsv cso25
416ISV_ CS025
l11l]SV _CS025
14181sv cso25
419ISV CS025

1421lsv cso25
422ISV_CS025

1424lsv cso25
425ISV CS025
CS025 Total
1427lsv CS025 Total
428ISV_CS025 Total
429

t4311sv cso28
432ISV_CS028
CS028 Total
i4341SV CS028 Total
435ISV_CS028 Total
436

14381sv cso29
439ISV CS029
1.110ISV CS029 Total
f44ilsv cso29 Total
442ISV CS029 Total
443

tSlsv cso3o
446ISV_CS030
cso3o Total
144alsv CS030 Total
449ISV _CS030 Total
450

t4521sv cso31
453ISV _CS031
cso31 Total
145sisv CS031 Total
456ISV CS031 Total
457
t;tSslsv _cso33
t4591sv cso33
460ISV _CS033
[JJSV CS033 Total
14621sv CS033 Total
463ISV CS033 Total

[IDSV CS034
14s6lsv cso34
467ISV CS034
Group iROCS i CY2009 CY2010 CY2011 , 7/31/20081 8/31/2008 9/30/20081 10/31/2008. 7/31/20081 8/3112008
- - -- c ---- -------- r------ -------- -- ----- 2cio9'toial"" 2010 TotaiT ----2cl1i'fotaii -- --- .... , '7i31/2ooar-- 8i3i/2oo8
cc
cc
cc
DIS8
OISB
DISB
OISB
OISB
DISB
OIS8
OIS8
DISB
REO
REO
REO
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
ROCS_161
ROCS 161
ROCS 161
ROCS_94
ROCS 94
ROCS 94
ROCS_95
ROCS 95
ROCS 96
ROCS_96
ROCS 96
ROCS 96
ROCS_42
ROCS 42
ROCS 42
ROCS_PC_5
ROCS PC 5
ROCS PC 5
ROCS_PC_6
ROCS PC 6
ROCS_PC 6
ROCS_PC_7
ROCS PC 7
ROCS PC 7
ROCS_PC_8
ROCS PC 8
ROCS_PC 8
ROCS_PC_9
ROCS PC 9
ROCS_PC 9
ROCS_PC_3
ROCS PC 3
ROCS_PC 3
233,333
233,333
293,444
238,521
54,924
63,122
62,387
736
336,000
336,000
1,282,575
1,228,838
53,737
2,208,476
2.099.078
109.396
2,160,000
2,160,000
2,160,000
2.160.000
2,526,422
2,526,422
2,626,422
2.626.422
52,036
52,036
62,036
62,036
131,611
129,030
2,581
233,333
233,333
305,182
247.743
57,439
65,647
64.755
892
672,000
672,000
2,189,118
2,174,891
14,227
3,466,280
3.392.721
72,558
1,152,155
1,123,084
29,071
1,162,166
1.123.084
29.071
1,926,951
1,926,951
1,926,961
1.926.961
2,160,000
2,298,600
(138,600)
2,160,000
2.298.600
(138,600)
2,526,422
2,526,422
2,626,422
2.526.422
98,812
98,812
98,812
98,812
263,221
258,060
5,161
233,333
233,333
317,389
247,743
69,646
68,273
64,755
3,518
672,000
672,000
2,317,490
2,174,891
142,599
3,808,485
3.392.721
215,764
1,152,155
1 '123,084
29,071
1,162,166
1.123.084
29.071
1,926,951
1,926,951
1,926,961
1.926.951
2,160,000
2,298,600
(138,600)
2,160,000
2.298.600
(138,600)
2,526,422
2,526,422
2,626,422
2.626.422
98,812
98,812
98,812
98,812
263,221
258,060
5,161
20
20
0
20
20
0
18
18
18
18
8
Qurre_nt_ _
f()recast Categ()ry:
I c I
i8/31/2008
2oo8 8 :
;--- - ----- -- ;-
i
D
___ _ _ _____ _ _ _!_GI"()Uf> __ ___ __ _
413ISV CS025
!1111SV _ CS025
1415lsv cso25
416ISV CS025
l1!IISV_CS025
14181sv cso25
419ISV CS025

f421lsv cso25
422ISV CS025

14241sv cso25
425ISV CS025
l4gJSV CS025 Total
1427lsv cso25 Total
428ISV CS025 Total
429

14311sv cso28
432ISV CS028
CS028 Total
14341sv cso28 Total
435ISV CS028 Total
436

14381sv cso29
439ISV CS029
L11QJSV CS029 Total
!4411SV CS029 Total
442ISV CS029 Total
443

144slsv cso3o
446ISV CS030
l11Z]SV CS030 Total
f4481SV CS030 Total
449ISV CS030 Total
450

t4521sv cso31
453ISV CS031
Total
f4s51SV CS031 Total
456ISV CS031 Total
457

t4s91sv cso33
460ISV CS033
11]SV C8033 Total
14621sv CS033 Total
463ISV CS033 Total
464
cso34
t46slsv cso34
467ISV CS034
cc
cc
cc
OISB
OISB
OISB
OISB
DISB
OISB
OISB
DISB
OISB
REO
REO
REO
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
POST
ROCS_161
ROCS 161
ROCS 161
ROCS_94
ROCS 94
ROCS 94
ROCS_95
ROCS 95
ROCS 95
ROCS_96
ROCS 96
ROCS 96
ROCS_42
ROCS 42
ROCS 42
ROCS_PC_5
ROCS PC 5
ROCS PC 5
ROCS_PC_6
ROCS PC 6
ROCS PC 6
ROCS_PC_7
ROCS PC 7
ROCS PC_ 7
ROCS_PC_8
ROCS PC 8
ROCS_PC 8
ROCS_PC_9
ROCS PC 9
ROCS PC 9
ROCS_PC_3
ROCS PC 3
ROCS PC 3
1
AA
' __ J __
+2
ifit (Total)
I AB
---
9/30/2008: 1 0/31/2008
9t3ot2ooa1- ioi:lil2oo8
82,287
82,248
38
82,287
82.248
38
180,000
180,000
180,000
180.000
IAI B
Current 1\A()Ilttr
F()rE)CCISt Category:
Event
sv..:.cso34 Total.
SV_CS034 Total
4701 SV_CS034 Total
471
SV_CS035
t473l SV CS035
4741 SV CS035
l1II SV CS036 Total
f476l SV CS036 Total
4771 SV CS035 Total
478
SV CS036
t4801 SV CS036
4811 SV CS036
SV CS036 Total
l4a3l SV_CS036 Total
4841 SV CS036 Total
485
SV_R0001
t487i SV R0001
4881 SV_R0001
SV_R0001
f490I SV R0001
4911 SV R0001
SV R0001 Total
f493l SV R0001 Total
4941 SV R0001 Total
495
SV_R0002
t497J SV R0002
4981 SV R0002
SV_R0002 Total
f5oOI SV R0002 Total
5011 SV R0002 Total
502
l5o3J SV _R0003
lsQ4I SV R0003
5051 SV R0003
SV R0003 Total
ls07i SV_R0003 Total
5081 SV R0003 Total
509
SV R0004
ls11J SV R0004
5121 SV_R0004
SV R0004 Total
f5i4l SV R0004 Total
5151 SV R0004 Total
I c I D

+
:Group
cc
cc
cc
OTHER
OTHER
OTHER
LOT
LOT
LOT
RECON
RECON
RECON
RECON
RECON
RECON
RECON
RECON
RECON
lAM
lAM
lAM

___ _l__
ROCS_58
ROCS 58
ROCS 58
ROCS_184
ROCS 184
ROCS 184
ROCS_R0_002
ROCS RO 002
ROCS_ RO 002
ROCS_R0_001
ROCS RO 001
ROCS RO 001
ROCS_R0_005
ROCS RO 005
ROCS RO 005
ROCS_R0_003
ROCS RO 003
ROCS RO 003
ROCS_R0_004
ROCS RO 004
ROCS RO 004
I E I
jcat
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
A&F
Plan
Var
F I
Prior Month
i/31/2008
G I H I I I J___l K J!J.
ROCS Event Detail
FTE Impact (E_Il_ding)
Current Month CY2008 CY2009 CY2010 CY2011
8i31/2oaa-12t3112a-oa 12i3112o111
(15)
(15)
(16)
(15)
10 10 10
10 10 10
(15)
(15)
(16)
(16)
(15)
(15)
(16)
(16)
(15)
(15)
(16)
(16)
M I N
Prior Month . Current Month
7/31/2008 i -- 8t31t2008
603,864

229,469
(229,469)
833.333
(833,333)
603,864
_l603,864)
229,469
_l229,469)
833.333
(833,3331
26,070
26,070
26,070
26.070
41,000
10,250
30,750
41,000
10.260
30,760
I 0
Net Be11.e
CY2008
2008 Total
(232,836)
(232,836
(232,836)
(232.836
2,106,008
3,623,187
(1,517,179
1,266,667
1,376,811
(110,144
3,372,676
4.999.998
(1 ,627,3231
441,000
441,000
441,000
441.000
130,350
130,350
130,360
130.360
51,250
51,250
61,260
61.260
B
------ . ----- ..
Current Month:
---- .. - ---- -- - ---
E (;ategory:
Event
470ISV CS034 Total
471

trnlsv cso3s
474ISV CS035
CS036 Total
f47elsv CS036 Total
477ISV CS035 Total
478

148o1sv cso36
481ISV CS036
CS036 Total
14a3JSV CS036 Total
484ISV CS036 Total
485
R0001
t487lsv Rooo1
488ISV R0001
R0001
14901sv R0001
491ISV R0001
Rooo1 Total
14931sv R0001 Total
494ISV R0001 Total
495
R0002
t4971sv R0002
498ISV R0002
R0002 Total
lsOolsv R0002 Total
501ISV R0002 Total
502
ROOo3
15041sv Rooo3
505ISV R0003
R0003 Total
15o71sv R0003 Total
508ISV R0003 Total
509
R0004
15111sv Rooo4
512ISV R0004
R0004 Total
15141sv R0004 Total
515ISV R0004 Total
l
c
I
D
i8/31/2008
. . ----------
j Forecast_2008_8
iGroup
cc
cc
cc
OTHER
OTHER
OTHER
LOT
LOT
LOT
RECON
RECON
RECON
RECON
RECON
RECON
RECON
RECON
RECON
lAM
lAM
lAM
)Roes
ROCS_58
ROCS 58
ROCS 58
ROCS_184
ROCS 184
ROCS 184
ROCS_R0_002
ROCS RO 002
ROCS RO 002
ROCS_R0_001
ROCS RO 001
ROCS RO 001
ROCS_R0_005
ROCS RO 005
ROCS RO 005
ROCS_R0_003
ROCS RO 003
ROCS RO 003
ROCS_R0_004
ROCS RO 004
ROCS RO 004
I
p
I
ht (Total)
CY2009
2009 Total
131;-&11
129.030
2.581
(718,427)
(724,538)
6.111
(718,427)
(724,631!1.
6.111
(610,583)
(610,583)
(610,683)
(610,683)
6,318,024
6.295,847
22,177
3,800,000
2,414.149
1,385,851
10,118,024
8.709,996
1.408,028
1,784,000
1,764,000
1,764,000
1.764.000
312,840
312,840
312,840
312.840
204,996
205,000
ID
204,998
206.000
_14)
Q
CY2010
2o1ill'oiai
263,221
268,060
5.161
(746,165)
(756,796)
10.630
(746,166)
(756,796)
10.630
(1,831 ,750)
(1 ,831 ,750)
(1,831,760)
(1,831,760)
6,318,024
6,295,847
22,177
3,800,000
2,414,149
1,385,851
10,118,024
8.709.996
1.408.028
1,764,000
1,764.000
1,764,000
1.764.000
312,840
312,840
312,840
312.840
204,996
205,000
I
_ill
204,996
205,000
(4)
R I
CY2011 .. I
2011 Total!
263,221
258.060
6.161
(774,998)
(768,3111
(6,687)
(774,998)
(768,311)
(6,687)
(1,831,750)
(1,831,750)
(1,831,760)
(1,831,750)
6,318,024
6,295,847
22,177
3,800,000
2,414,149
1,385,851
10,118,024
8,709,996
1.408.028
1,764,000
1,764,000
1,764,000
1.764.000
312,840
312.840
312,840
312.840
204,996
205,000
_ill
204,996
206.000
_Ml.
s T u I v I w I X I
y
I z
Four Month Outlook- Prior Mo Actual, Curr Mo Actual and F
FTE Impact {Ending! Net Ben4
7/31/2008[ 8/31/2008 9/30/2008! 10/31/2008! 7/31/2008 8/31/2008
7_!31i2008j 8/31/2008- 9/30/2008: 10/J1/2008[ 7iJ1!2008 8/31/2008
(15)
(15)
(16)

(15)
(15)
(16)
(15)
603,864
(603,864)
229,469
(229,469)
833.333
(833,333)
603,864
_1603,864
229,469
_1229,469
833.333
_1833,333
26,070
26,070
26,070
26.070
41,000
10,250
30,750
41,000
10.260
30,750
B
J
c j_ D
2
-- ------ ---------------
Current Month:
--------- - .....--------- ------- -
--"1-- ----------- I
- L -
'=_()rE!c:<!S_tY.ei!eg()ry: jf'grecast_2008_1j
- !Group ;Roes
470ISV CS034 Total
471

t473lsv cso35
474ISV CS036
lmSV CS036 Total
f4761sv cso35 Total
477ISV CS035 Total
478
cso36
14a01sv cso36
481ISV CS036
CS036 Total
1483lsv CS036 Total
484ISV CS036 Total
485
t48slsv Raoo1
t4s71sv Rooo1
488ISV R0001
[i89jSV R0001
149olsv Rooo1
491ISV R0001
R0001 Total
1493lsv R0001 Total
494ISV R0001 Total
495

t4971sv Rooo2
498ISV R0002
[i99]SV R0002 Total
150o\sv R0002 Total
501ISV R0002 Total
502

t5o41sv Rooo3
505ISV R0003
R0003 Total
f5o71sv R0003 Total
508ISV R0003 Total
509
R0004
t511lsv R0004
512ISV R0004
R0004 Total
['5'141SV R0004 Total
515ISV R0004 Total
cc
cc
cc
OTHER
OTHER
OTHER
LOT
LOT
LOT
RECON
RECON
RECON
RECON
RECON
RECON
RECON
RECON
RECON
lAM
lAM
lAM
ROCS_58
ROCS 58
ROCS 58
ROCS_184
ROCS 184
ROCS 184
ROCS_R0_002
ROCS RO 002
ROCS RO 002
ROCS_R0_001
ROCS RO 001
ROCS RO 001
ROCS_R0_005
ROCS RO 005
ROCS RO 005
ROCS_R0_003
ROCS RO 003
ROCS RO 003
ROCS_R0_004
ROCS RO 004
ROCS RO 004
J
AA
J
AB
__J_ __ _
.. )recast +2
1
_ _ !fit (Total)
i 9/30/2008 i
i ---- si:lot?ohaT
(58,209)
_(58,209)
(68,209)
(68,209)
526,502
603,864
(77,362)
316,667
229,469
87.198
1143,169
833.333
9.836
110,250
110,250
110,260
110.260
26,070
26,070
26,070
26.070
10,250

10.260
(10,260)
10/3112008
1o/:l-it2oo8
(58,209)
(58,209
(68,209)
_168.209
526,502
603,864
(77,362
316,667
229,469
87,198
1143,169
833,333
9.836
110,250
110,250
110,260
110.250
26,070
26,070
26,070
26.070
10,250
_{10,250)
10.260
(10,250)
1
2
3
4
A
Event#
Tsf c To E IF G I H I I J I K _l L J M
l
N I 0 I p
lol R lsi T I u
Mortaaae Operations Detailed ROC Schedule
II Event Name I I Plan I I Fon!cast I
.. . . 2008 I 2009 I 2010 I 2011 2008 I 2009 I 2010
Servicina 5 I Servicino Servicinn Dollars FTE Dollars FTE Dollars FTE Dollars FTE 5ala FTE 5ala FTE 5ala FTE
SV_CS003
SU-tal CS003
-
sv_csoo5
sv_csoo5
sv_csoo5
sv_csoo5
sv_CS005
sv_csoo5
sv_csoo5
SUbtotal CS005
SV_C5006
SV_CS006
sv_csoo6
SV_CS006
SV_CS006
SV_CS006
5ubtotaiCS006
..
SV_CS007
SV_C5007
SV_CS007
SV_CS007
SV_CS007
SV_C5007
SV_CS007
SV_C5007
SV_CS007
SV_CS007
SV_CS007
sv CS007
subtotal c:Sooi
SV_CS008
5ubtotal008
- sv c:S009-- ..
-sulitiltiie5009
SV_CSOIO
SV_CSOIO
SV_CSOIO
SV_CSOIO
SV_CSOIO
SV_CSOIO
SV_CSOIO
SV_CSOIO
SV_CSOIO
SV_CSOIO
SV_CSOIO
SV CSOIO
subtOiaicsoio
sv_cso11
sv_cso11
sv_cso11
SV_C5011
sv_cso11
sv_csou
SV_C5011
SU-tal CS011
S>l_cso12
SV_CSOI2
SV_CSOI2
SV_C5012
SV_CSOI2
SV_C5012
SV_C5012
SV_C5012
SV_C5012
SV_C5012
SV_CSOI2
SV_C5012
sv CSOI2
sollitotiiicso12-
sv_cso13
sv_cso13
sv_cso13
sv CS013
Landsafe
operaiional eest Practice
Operational Best Practice r--
operational Best Practice [_ _
Operational Best Practice
Outsourcing/Offshorin9
Outsourcing/Offshoring
Outsourcing/Oifshoring
DutsourcingjOffshoring
F>roces5 ..:Uioinatior1
Process Automation
Process Automation
Process Automation
Process Automation
Process Automation
Process Automation
Process Automation
Process Automation
Process Automation
Process Automation
Process Automation
__
Reoon Trust
___
Site Consolidation
Site Consolidation
Site Consolidation
Site Consolidation
Site Consolidation
Site Consolidation
Site Consolidation
Site Consolidation
Site Consolidation
Site Consolidation
Site Consolidation
f--
f-'
175
15
50
84
117
137
150
170
35
38
48
51
130
142
. -+==i ___L__ _ _____________ ____ .. _ _L ,
--C- __i
$155,224 10 : $483,025 : 10 : $501,072 : 10 : $501,072 : 10 $0 0 $0 0 $771,355 19
$0 0 $0 0 $200,429 4 $200,429 4 $0 0 $0 0 $200,886 4
$0 0 . $68,000 0 . $68,000 0 $68,000 . 0 $0 0 $0 0 $96,333 0
$0 0 $12,844 3 $210.014 4 $210,014 4 $0 0 $14,709 3 $242,401 4
$50,358 3 $156,281 3 $161,695 3 $161,695 3 $50,358 3 $155,124 3 $160,291 3
$19,740 I $188,798 3 $195,513 3 $195,513 3 $29,343 2 $132,363 2 $137,066 2
$0 0 $120,667 0 $120,667 0 $120,667 0 $0 0 $120,667 0 $120,667 0
$0 0 -$160,000 0 -$160,000 0 -$160,000 0 $0 0 -$160,000 0 -$160,000 0
$225,323 14 $869,616 19 $1,297,391 24 $1,297,391 24 $79,702 5 $262,863 8 $1,568,999 32
$0 0 $5,519 1 $20,660 1 $20,620 1 $0 0 $5,687 1 $23,166 1
$153,766 10 $478,256 10 $S01,072 10 $SOI,072 10 $153,912 10 $469,828 10 $483,955 10
$0 0 $24,921 4 $94,015 4 $93,853 4 $0 0 $0 0 $66,764 4
$62,948 5 $255,577 5 $269,492 5 $269,492 5 $84,159 5 $262,760 5 $276,883 5
$0 0 $7,991 1 $38,907 2 $45,031 2 $0 0 $0 0 $1,670 2
$0 0 $15,982 2 $45,112 2 $45,031 2 $0 0 $0 0 $2,998 2
. ... 15 ' .. $788,247. : 23 L - $!169,259 24 ... __ .. 24 $238,071 15 $738,2!5 16. $1155,436 .... 24
6 $15,522 1 $30,189 ' 0 : $25,054 0 $25,054 : 0 $0 0 $0 0 $0 0
7 $15,522 I $48,302 I $S0,107 1 $50,107 1 $0 0 $0 0 $0 0
11 $573,247 50 $3,806,830 62 $3,265,881 62 $3,265,881 62 $911,333 50 $3,270,477 62 $3,361,014 62
34 $0 0 $0 0 $121,271 3 $161,695 3 $0 0 $0 0 $124,359 3
55 $0 0 $92,181 5 $286,999 5 $286,999 5 $0 0 $0 0 $256,978 5
59 $0 0 $8,0SO 0 $25,054 0 $25,054 0 $0 0 $0 0 $18,465 1
67 $0 0 $16,101 1 $50,107 1 $50,107 1 $0 0 $0 0 $36,575 1
80 $0 0 $33,465 2 $104,006 2 $104,006 2 $0 0 $0 0 $75,648 2
113 $0 0 $12,076 3 $150,322 3 $150,322 3 $0 0 $13,994 3 $172,969 3
118 $0 0 $96,605 6 $300,643 6 $300,643 6 $0 0 $0 0 $217,707 6
132 $50,358 3 $156,281 3 $161,695 3 $161,695 3 $81,743 4 $168,391 4 $175,126 4
145 $0 0 $17.365 1 $53,898 1 $53,898 1 $0 0 $0 0 $40,857 1
vs . _Q.__.:._ ___ __ .!.5 ___ ____L___ __L___ _____ jiJ. --" __a._ _____ tl,Q19_ 1s . 25
$654,650 55 . $4,485,389 : 100 ! $5,640,135 ' 113 . $5,796,681 : 113 $993,076 54 $3,620,911 84 $5,520,164 113
77 $159,105 13 $1,368,572 42 $2,104,S05 42 $2,104,S05 42 $258,644 13 $1,460,166 42 $2,196,099 42
2 -----
$1,617,598 23 ; $2,871,582 ! 23 ! $2,871,582 : 23 : $2,871,582 1 23 $1,617,598 23 $2,871,582 23 $2,871,582 23
16 $0 0 $249,095 5 $258,119 5 $258,119 5 $0 0 $254,147 5 $263,642 5
19 $0 0 $4,025 0 $25,054 0 $25,054 0 $0 0 $8,050 1 $49,682 1
22 $0 0 $0 0 $29,229 I $S0,107 1 $0 0 $0 0 $29,511 1
44 $0 0 $62,682 5 $260,121 5 $260,121 5 $0 0 $62,802 5 $255,630 5
82 $0 0 $0 0 $542,065 11 $675,691 11 $0 0 $0 0 $587,433 11
120 $0 0 $0 0 $123,176 2 $123,176 2 $0 0 $0 0 $127,254 2
121 $0 0 $40,873 2 $126,967 2 $126,967 2 $0 0 $0 0 $92,390 2
122 $0 0 $17,365 1 $53,898 1 $53,898 1 $0 0 $0 0 $72,891 2
129 $0 0 $0 0 $121,754 5 $263,862 5 $0 0 $0 0 $125,199 5
133 $0 0 $340,544 9 $801,489 13 $811,438 13 $0 0 $348,057 9 $835,053 13
144 $0 0 $32,202 2 $213,755 7 $353,966 7 $0 0 $0 0 $0 0
-- ___ _L _L______ _l_!i(l__ _____ o __ + ___ m_O,QQO. L __q __ , ___miJ,QQO ___ , __ q __ _j__ __E?!l,QO.O___ J ___o ___ __ _ ____to_ _o _ J750,QOQ 1J _ J750J!JIJ.O
$0 0 $1,496,786 I 24 ! $3,305,627 I 52 $3,752,399 I 52
Span
Span
Span
Span of Control
Span
Span of Control
Span
Staff Rationalization
Staff RationaliZation
14 $474,669 35 $1,965,614 35 $2,035,230 35 $2,035,230 35
23 $19,740 1 $61,310 1 $63,483 1 $63,483 1
40 $127,537 4 $628,264 8 $1,234,661 12 $1,234,661 12
43 $59,780 2 $392,870 4 $772,487 6 $772,487 6
108 $292,311 24 $1,816,560 30 $1,881,761 30 $1,881,761 30
109 $296,102 24 $1,900,617 31 $1,967,992 31 $1,967,992 31
174 $29,890 I $124,G64 1 $128,748 I $128,748 1
$1,300,029 91 i $6,889,299 : 110 i $8,084,363 : 116 $8,084,363 i 116
3 $129,164 6 ' $417,865 6 : $436,556 6 $436,462 : 6
5 $8,511 2 $101,888 2 $106,636 2 $106,613 2
13 $1,789,297 140 $9,221,126 155 $9,626,681 155 $9,624,650 155
17 $101,340 6 $328,412 6 $342,656 6 $342,585 6
33 $671,225 47 $2,411,814 47 $2,524,205 47 $2,523,642 47
45 $0 0 $63,495 5 $266,591 5 $266,531 5
87 $0 0 $17,782 3 $390,092 6 $405,153 6
105 $0 0 $1,579,519 38 $2,086,7SO 38 $2,086,299 38
112 $0 0 $0 0 $169,738 3 $218,231 3
134 $39,116 2 $109,471 2 $114,219 2 $114,195 2
171 $208,002 14 $804,305 15 $951,904 17 $951,701 17
176 $0 0 $63,066 3 $198.260 3 $198,217 3
____ r=L_ __ l77_____ _to o $25,848 2 ___ 2 __ _____;_ __.l ___-J-----------
$2,946,654 217 $15,144,591 284 : $17,296,220 . 292 . $17,356,191 : 292
Stalling Irx:rease
Staffing Irx:rease
Stalling Irx:rease
Staffing Increase
g $0 o -$868.229 -so -$2,700,110 -so -$2,711,625 -so
12 $0 0 -$466,925 -29 -$1,453,111 -29 -$1,453,111 -29
115 $0 0 -$84,295 -5 -$261,910 -5 -$261,910 -5
149 -$397,223 -29 -$1,644.358 -29 -$1.702.040 -29 .:i_1.702.040 -29
$897,310
$28,088
$127,537
$59,780
$292,420
$296,212
$29,526
36
1
4
2
24
24
1
$2,002,564
$69,433
$625,237
$391,090
$1,816,153
$1,902,129
$121,649
36
1
8
4
30
31
1
$2,076,291
$72,211
$1,240,690
$776,688
$1,883,514
$1,972,103
$126,515
36
1
12
6
30
31
1
$129,361 6 $415,427 6 $434,512 6
$4,841 1 $55,198 1 $57,769 I
$3,376,271 150 $8,901,996 150 $9,307,242 150
$153,850 7 $316,930 7 $329,607 7
$990,429 47 $2,367,601 47 $2,479,890 47
$0 0 $63,495 5 $264,467 5
$0 0 $19,246 3 $403,344 6
$0 0 $1,606,153 38 $2,107,800 38
$0 0 $0 0 $173,588 3
$39,268 2 $109,196 2 $114,097 2
$282,944 14 $793,999 15 $973,008 17
$0 0 $0 0 $144,403 3
___ _iQ_ ____" ___Q ________ . . 9 .. _2_ __
$4,976,963 227 $14,649,241 274 $16,849,075 . 287
$0 o -$868,229 -so -$2,675,819 -so
$0 0 -$466,925 -29 -$1,440,792 -29
$0 0 $0 0 $0 0
-$397.223 -29 -$1.632.272 29 $1.691.846 -29
v rw-Jxl y
I 1
AA TAs r AC
AE I AF lAG AH IAI AJ _lAK[ AL
P r -- , ---- --, , ___ -.------.
Forecast Variance to Plan

Op5tatus Commentary on Status:
2008 2009 2010 2011
Sala FTE Dollars FTE Dollars FTE Dollars FTE Dollars FTE R/Y/G R/Y/G
$212,922 2 $80.252 0 $6.042 0 $1,351 0 -$1,975 0
----k ---- -
-1-----------------
$208,921 4 $0 0 $0 0 $457 0 $8,493 0
$68,000 0 $0 0 -$68,000 0 $28,333 0 $0 0
$252,097 4 $0 0 $1,865 0 $32,386 0 $42,083 0
$166,112 3 $0 : 0 -$1,157 0 -$1,404 0 $4,416 0 ----
$141,957 2 $9,603 1 -$56,435 -1 -$58,447 -1 -$53,556 -1
$120,667 0 $0 0 $0 0 $0 0 $0 0 ----
$160,000 0 $0 0 $0 0 $0 0 $0 0 L_ __
$1,895,519 32 -$145,621 -9 -$606,753 -11_ $271,609 8 $598,128 8
$23,899 1 $0 0 $167 0 $2,506 0 $3,279 0
$498,530 10 $146 0 -$8,428 0 -$17,117 0 -$2,543 0
$105,674 4 $0 0 -$24,921 -4 -$27,251 0 $11,822 0
$291,578 5 $21,211 0 $7,184 0 $7,390 0 $22,086 0 ----
$5,054 2 $0 : 0 -$7,991 -1 -$37,237 0 -$39,977 0
$5,418 2 $0 0 -$15,982 -2 -$42,114 0 -$39,613 0
_$930,153 2_4_- i 0 -7 - 0 __ i 0
$0 0 -$15,522 ! -1 -$30,189 0 -$25,054 0 : -$25,054 0
$0 0 -$15,522 -1 -$48,302 -1 -$50,107 -1 -$50,107 -1
$3,485,330 62 $338,085 0 -$536,354 0 $95,133 0 $219,449 0
$169,652 3 $0 0 $0 0 $3,087 0 $7,957 0
$352,588 5 $0 0 -$92,181 -5 -$30,021 0 $65,589 0 ----
$25,325 I $0 0 -$8,050 0 -$6,588 0 $271 0
$50,161 I $0 0 -$16,101 -1 -$13,532 0 $54 0
$103,673 2 $0 0 -$33,465 -2 -$28,357 0 -$332 0
$179,888 3 $0 0 $1,919 0 $22,647 0 $29,566 0
$298,569 6 $0 0 -$96,605 -6 -$82,937 0 -$2,074 0
$182,131 4 $31,385 1 $12,109 1 $13,431 1 $20,436 1
$55,962 1 $0 0 -$17,365 -1 -$13,042 0 $2,064 0
___ih!91,33L ___ 25 ________ $9_____ 1 o __ i _______Ho_6_______ o ___j ______ ______, ___o __ , __m"g9 ___ ; ____o_
$6,094,617 ' 113 $338,425 I -1 -$864,478 -16 -$119,971 - 0 ' $297,937 ' o
-ii--
- ._...___.__- ---
$2,196.099 42 $99,539 0 $91,594 0 $91,594 0 $91,594 0
__ , _42 __ [_JI _j __$_9_!,_5!1<f ___ 0 __ J _$_9M11_4 _ _ 0 __ _l __IL __ _
-- K
1
---:& --- -& i -& i -t&- l-. ____
$273,516 5 $0 0 $5,051 0 $5,523 0 $15,398 0
$51,577 1 $0 i 0 $4,025 0 $24,629 0 $26,524 0
$52,039 1 $0 0 $0 0 $282 0 $1,931 0
$263,348 5 $0 0 $120 0 -$4,492 0 $3,227 0
$754,703 11 $0 0 $0 0 $45,368 0 $79,012 0
$132,055 2 $0 0 $0 0 $4,078 0 $8,879 0
$126,655 2 $0 0 -$40,873 -2 -$34,577 0 -$312 0
$100,103 2 $0 0 -$17,365 -1 $18,992 1 $46,205 1
$279,338 5 $0 0 $0 0 $3,445 0 $15,476 0
$877,604 13 $0 0 $7,513 0 $33,564 0 $66,166 0
$0 0 $0 0 -$32,202 -2 -$213,755 -7 -$353,966 -7
__mo,ooo o _ $0 __ : _o , $1l ___ o __ _ ___ jQ_ _ L o _____to_ j __ o
$0 0 : -$1,496,786 -24 -$3,305,627 ' -52 -$3,752.,399 ', -52
$2,152,967 36 $422,641 1 $36,950 1 $41,061 1 $117,737 1
$75,099 1 $8,348 : 0 $8,123 0 $8,727 0 $11,616 0
$1,287,951 12 $0 0 -$3,026 0 $6.028 0 $53,290 0
$806,572 6 $0 0 -$1,781 0 $4,201 0 $34,085 0
$1,953,569 30 $109 0 -$407 0 $1,753 0 $71,808 0
$2,044,875 31 $109 0 $1,512 0 $4,111 0 $76,883 0
$131,575 1 -$364 0 -$2,416 0 -$2,233 0 $2,827 0
_ _ _ -$1,300,029 : -91 -$6,889,:!99 -11o : -$8,084,363 _:116 -$8,084,363 I :116 [t
$449,604 6 $197 : o -$2,438 o ; -$2,044 o $13,142 r o _
$59,223 1 -$3,670 -1 -$46,690 -1 -$48.867 -1 -$47,389 -1
$9,625,524 150 $1,586,974 10 -$319,131 -5 -$319,439 -5 $874 -5 ----
$342,792 7 $52,509 1 -$11,482 1 -$13,049 1 $207 1 ----
$2,568,078 47 $319,204 0 -$44,213 0 -$44,315 0 $44,436 0
$273,883 5 $0 0 $0 0 -$2,124 0 $7,352 0
$434,626 6 $0 i 0 $1,464 0 $13,251 0 $29,472 0
$2,181,597 38 $0 0 $26,634 0 $21,050 0 $95,299 0 ----
$229,988 3 $0 0 $0 0 $3,849 0 $11,756 0
$117,986 2 $152 0 -$275 0 -$122 0 $3,791 0
$1,006,716 17 $74,942 : 0 -$10,305 0 $21,105 0 $55,015 0
74 $199,813 3 --- $0 0 -$63,066 -3 -$53,857 0 $1,596 0
5 ___ z ___ !_IL_ ___ L_D_ ;_ __ _-z______ __ ____L _ :mL l o
i
-'""'- u' n ,: 10 : -$495,350 -10 -$447,146 -5 $215,199 ' -5
-$2,773,362 -50 -- $0 0 $0 0 $24,291 0 -$61,736 0 ----
$1,495,751 ' -29 - $0 : 0 : $0 0 $12,318 0 -$42,640 0
$0 0 $0 0 $84,295 5 $261,910 5 $261,910 5
-$1,753,802 : -29 0 : 0 __i____il2,085 0 $10,194 0
A c D E F G I H I I I J I K I L I M I N 0
p
I a I R I s I T I u
-41,
SV_CS013 Stalling Increase 157 $0 0 -$1,207,564 -25 -$1,252,682 -25 -$1,252,682 -25 $0 0 -$1,242,062 -25 -$1,289,440 -25

Subtotal CS013 -$397,223 -29 -$4,271,371
i
-138
'
-$7,369,852 -138 -$7,381,368
I
-138 -$397,223 -29 -$4,209,489 -133 __ -$7,09_7,89!_ -133
-M-
SV_CS014 Streamlined Processes 97 $0 0 $100,658 I 3 $179,077 ' 3 $179,077 3 $0 0 $114,327 3 $176,345
--3
-M-
SV_CS014 Streamlined Processes 104
-- -
$0 0 $96,605 6 $300,643 6 $300,643 6 $0 0 $96,605 6 $298,095 6

SV_CS014 Streamlined Processes 114 $0 0 : $48,303 I 3 $150,322 : 3 $150,322 ' 3 $0 0 $0 0 $112,820 3
r- ---- '

SV_CS014 Streamlined Processes
---
154 $0 0 $644,034 40 $2,004,291 40 $2,004,291 40 $0 0 $644,034 40 $1,987,300 40
-a-

--syiemsest Practice--
f-- -------io ______ :::: f---_____jCI________ _ _I)____;____ ___ ___ __ _j_ $2,634,333
------------ ----
0 - f8_54,966 - 49 + $2._574,5_t;C) 52

SV_CS015 $0 0 : $1,076,604 I 62 ! $3,341,705 : 62 I $3,341,705 I 62 $0 0 $1,076,761 62 $3,318,025 62

SV_CS015 System Best Practice 36
-
$0 0 $12,076 1 $50,107 1 $50,107 1 $0 0 $12,192 1 $49,624 1

SV_CS015 System Best Practice 88 $0 0 $104,187 8 I $431,188 8 $431,188 I 8 $0 0 $111,954 8 $461,251 8

SV_CS015 System Best Practice 101 $0 0 $7,896,657 180 $10,565,724 180 $10,565,724 180 $0 0 $7,981,808 180 $10,612,560 180
SV_CS015 System Best Practice 179 $0 0
I
$55,981 ' 5 $685,119 17 ' $789,629 17 $0 0 $56,087 $675,694 16

-- I I
'
I 5

SV_CS015 System Best Practice 181 $0 0 $373,206 40 $2,535,328 55 $2,554,682 55 $0 0 $373,292 40 $2,540,212 55
94 SubtDtal CS015 $0 0 I $9,518,711
I
296 I $17,609,170 I 323 $17,733,033 323 $0 0 $9,612.095 296 $17.657.366 322
v I w X y
I z I AA I AB I AC I AD I AE I AF AG AH A AJ AL

-$1,338,713 -25 $0 0 -$34,498 0 -$36,759 0 -$86,032 0
----

-$7,361,628 -133 $0 0 i $61,882 5 i $271,955 5 i $19,740 i 5
1-M
$183,399 3 $0 0 ! $13,669 0 ' -$2,732 0 ! $4,322 ! 0
-

$309,465 6
f-.-
$0 0 $0 0 -$2,549 0 $8,822 0
1---

$154,733 3 $0 o I -$48,303 -3 -$37,501 i o 1 $4,411 o
-

$2,063,105 40 $0 0 $0 0 -$16,991 0 $58,814 0

L 52_ - _____ !.'! ____ J_() + . -- - .. :3 i L.CI -J- __ l___CL__
----- - -- --- --- --

$3,438,521 ' 62 $0 ' 0 ' $157 0 ' -$23,680 0 ' $96,817 0

$51,120 1 $0 0 $116 0 -$483 0 $1,013 0

$479,701 ! 8 $0 I o i $7,767 o I $30,063 0 I $48,514 i 0

$10,967,013 180 $0 0 $85,152 0 $46,837 0 $401,290 0

$780,284 16 $0 ! 0 i $106 0 i -$9,425 -1 -$9,345 -1

ii2
$0 0 $86 0 $4,884 0 $102,200 0
94 0 ' $93 384 0 s48,196 -1 $640 488 i -1
A
SV_CS016
SV_CS016
SV_CS016
SV_CS016
SV_CS016
SV_CS016
SubtotaiCS016
SV_CS017
SV_CS017
SV_CS017
SV_CS017
SV_CS017
SV_CS017
SV_CS017
SV_CS017
sv_cso17 _
Subtotal CS017
SV_CS018
SubtotaiCS018
--
SubtotaiCS019
SV_CS023
Subtotal CS023
- ---
sv_cso25
SV_CS025
SV_CS025
___ SV_C$025 __ _
Subtotal CS025
sv CS035
1125 Subtotal CS035
1126 SV_CS036
1127 Subtotal CS036
11281 Subtotal

1130
1131
1132
1133
[134
1135
1136
(137
1136
Servicina
SV_R0001
SV_R0002
SV_R0003
SV_R0004
SV R0030
Subtotal

c
Tax
Tax
Tax
Tax
Tax
Tax
Tax
Tax
Tax
Vendor
Leverage/Procurement
Savings
--Ri-Sk
Business Operations
Vendor Elimination
Vendor Bimination
Vendor Elimination
Vendor 8imination

Best Unit Cost/Best Practice
Adoption
Depredation expense
Servicino
SUbsidiary Rellenue
Subordination Fees
Reconveyance Fees
Investor Acctg
Incremental Volume
D

E
49
74
100
180
182
183
89
91
93
123
124
125
126
127
128
41
186-
185
94
95
96
161
58
184
Servicina
R0_001
R0_003
R0_004
RO_OOS
R0_030
F
I--
_____., __
G I H I IJI KILl MIN
$0 0 $60,378
$0 0 $120,756
$0 0 $103,978
$0 0 $223,924
$0 0 $485,168
$0 0 $335,886
_____ _tC)__ _ __o I
$125,000 0 ' $188,000
$0 0 $468,844
$0 0 $1,079,100
$0 0 $193,210
$0 0 -$108,419
$0 0 $2,508,684
$0 0 $386,420
$0 0 -$386,420
$0 0 $112,706
$12S,OOO o $4,442,124
3 $150,322 3 $150,322 3
6 $300,643 6 $300,643 6
5 $323,774 5 $323,774 5
20 $1,997,296 52 $2,415,335 52
60 $2,792,609 60 $2,786,925 60
40 $1,857,950 40 $1,857,950 40
_ _h422,595 I 166 $7,834,950 I 166
0 ' $188,000 0 $188,000 0
9 $485,086 9 $485,086 9
0 $1,079,100 0 $1,079,100 0
4 $200,429 4 $200,429 4
-4
-2
24
-24
7
14
-$112,246 -4 -$112,246
$2,505,074 -2 $2,505,074
$1,202,574 24 $1,202,574
-$1,202,574 -24 -$1,202,574
$350,751 7 $350,751
$4,696,194 14 $4,696,194
-4
-2
24
-24
7
14
$185,691 18 $1,387,463 28 $1,533,826 28 $1,533,826 28
___ _____18 ___, __ __ [_ _ 28 __ _L ___; ___211_ ___[ _ _
_____ 12 _ _;_ __Hc()()(),OOQ__ 16 _____ I_ 32_ J _ __ _ 53 _
$500,000 12 ' $2,000,000 1 16 1 $4,000,000 l 32 $6,564,750 : 53
$250,000 2 $500,000 4 $1,000,000 8 $1,000,000 8
___ ______ LJ__ __ --i-__! ____)___$l,OOO,oo_II___ ____IL_j__!bCl_OCI,_Of!CI___ ____II___+ __
$30,745 20 : $1,228,838 1 80 1 $2,174,891 : 80 : $2,174,891 , 80
$0 0 $238,521 3 $247,743 3 $247,743 3
$0 0 $62,387 1 $64,755 1 $64,755 1
$0 0 $336,000 0 $672,000 0 $672,000 0
$0 o $233,333 I o , $233,333 o $233,333 I o
s3o;745 20 s2,099;o78 i- -84 -- i -$3,392,721 84 -s3;3!12,721 l 84
-$232,836
-$232,836
$0
$0
__!!.596.760
2008
Dollars
$5,000,000
$130,350
$51,250
$441,000
-$193,090
__!5,429,510
-15
-15
0
0
438
FTE
0
0
0
0
2
$2 :
-$724,538
-$724,538
-$610,583
-$610.583
i
2009
Dollars
$2,414,149
$312,840
$205,000
$1,764,000
$2,508.414
-15
-15
0
0
-$756,796
-$756,796
-$1,831,750
-$1.831.750
1.101 l __!!4,102,904
FTE
0
0
0
0
-35
Plan
2010
Dollars
$2,414,149
$312,840
$205,000
$1,764,000
$14.090.343
$7.204.403 , -$35 I $18.786,332
-15 -$768,311
-15 -$768,311
0 -$1,831,750
0 -$1.831.750
-15
-15
0
0
1.241 i i 1.262 '
2011
FTE I Dollars
0 $2,414,149
0 $312,840
0 $205,000
0 $1,764,000
-283 $5.789.514
-$283 $10.485.503
FTE
0
0
0
0
-530
; -$530
0
p
I a I R I s T L u
$0 0 $0 0 $125,294 3
$0 0 $139,943 6 $345,938 6
$0 0 $103,978 5 $320,946 5
$0 0 $224,030 20 $2,030,299 52
$0 0 $485,274 60 $2,765,140 60
$0 0 $335,918 40 $1,842,622 40
n +-- _t0 _____ __ __ 1_66
$0 0 $0 0 $0 0
$0 0 $481,578 0 $499,067 0
$0 0 $1,079,100 0 $1,079,100 0
$0 0 $198,730 4 $206,310 4
$0 0 -$111,395 -4 -$115,482 -4
$0 0 $2,505,854 -2 $2,501,967 -2
$0 0 $386,420 24 $1,192,380 24
$0 0 -$386,420 -24 -$1,192,380 -24
$0 0 $112,706 7 $347,777 7
$0 0 $4,266,573 5 $4,518,740 5
$185,691 18 $1,380,366
.
__ 12 $2,04_0,0()0
$510,000 12 $2,040,000
$212,500 2 $525,300
- --t-- - --
$30,745 20 $1,282,109
$0 0 $293,444
$0 0 $63,122
$0 0 $336,000
$0 0 $233,333
$30,745 20 $2,208,008
-$232,836
-$232,836
$0
$0
__!!1,568,492
2008
Salary
$1,583,333
$130,350
$51,250
$441,000
-$191.293
__!2,014.640
-15
-15
0
0
:_p47
FTE
0
0
0
0
2

-$718,427
-$718,427
-$610,583
-$610.583

2009
Salary
$3,800,000
$312,840
$204,996
$1,764,000
$2.508,414
__111,590.250
28 $1,516,588 28
28 _211_
16 $4,080,000 - 32
16 $4,080,000 32
4 $1,071,612 8
4 _ II
80 $2,188,637 80
3 $305,182 3
1 $65,647 1
0 $672,000 0
0 $233,333 0
84 $3,464,799 84
-15
-15
0
0
..__!!114
-$746,165
-$746,165
-$1,831,750
-$1.831.750
__!2,704,179
Forecast
FTE
0
0
0
0
-35
_-ps
2010
Salary
$3,800,000
$312,840
$204,996
$1,764,000
$14,090.343

-15
-15
0
0
:__t!,071
FTE
0
0
0
0
-94

Plan run:::\..a::ll.
2008 2009 2010 2011 2008 2009 2010
Dollars FTE Dollars FTE Dollars FTE Dollars FTE Salary FTE Salary FTE Salary FTE
$0 o $1,377,838 I o $2,610,746 o $2,610,746 I o $0 o $1,377,838 o $2,610,746 I o
$0 0 $716,141 1 $914,108 1 $914,108 1 $0 0 $716,141 1 $914,108 1
$0 0 $129,030 i 10 $258,060 10 $258,060 ! 10 $0 0 $131,611 10 $263,221 ' 10
$0 0 $399,987 11 $799,973 11 $799,973 11 . $0 0 $407,986 11 $815,973 11
Pinnacle $0 0 $0 0 $1,123,084 ! 18 $1,123,084 i 18 ------- -- ---- $0 0 $0 0 $1,152,155 6
Collatl!ral Dalllbase $0 0 $0 0 $1,926,951 15 $1,926,951 15 ------------ $0 0 $0 0 $1,926,951 5
DRM - $540,000 18 $2,160,000 i 18 $2,298,600 I 18 $2,298,600 i 18 $540,000 18 $2,160,000 18 $2,160,000 18
MERS $0 0 $2,526,422 0 $2,526,422 0 $2,526,422 0 $0 0 $2,526,422 0 $2,526,422 0
Collateral Imaging $0 0 $52,036 I 0 $98,812 0 $98,812 I 0 $0 0 $52,036 0 $98,812 , 0
Incremental Volume $0 0 -$2,844,648 -90 -$20,394,391 -100 -$22,436,593 -100 $0 0 -$2,884,486 -90 -$20,581,898 -100
11541 Subtotal $540,000 18 $4,516,806 -so f -$7,837,635 -27 i -$9,879.837 f -27 $540,000 _18 $4,487,548 -so -$8.113.509 1 -49
2008 2009 2010 2011
____ Closing Dollars FTE Dollars FTE Dollars FTE Dollars FTE
Title and Closing $0 0 -$10,008,736 -13 -$26,447,050 f -252 -$29,716,409 1 -309
Credit Report RI!YI!Ilue $0 0 $0 0 -$9,400,000 0 -$9,400,000 0
Flood Determination
Revenue 3 $0 0 -$1,000,000 0 -$4,000,000 0 -$4,000,000
Management Ellicienc:y 4 $0 0 $1,000,000 7 $2,000,000 13 $2,000,000
Management Reduction 5 $0 o $875,875 6 $3,003,000 22 $3,003,000
Credit Report Cost 6 $6,634,413 0 $15,681,728 0 $15,200,000 0 $15,200,000
Flood Detennination
Exoense 7 __iQ 0 894 167 0 2 682 500 0 2"682,500
0
13
22
0
2008
Salary
$0
$0
$0
$0
$0
$6,634,413
$0
FTE
0
0
0
0
2009

-$10,008,736
$0
-$1,000,000
$1,000,000
$875,875
$15,681,728
- $1!94.167
Forecast
FTE
-13
0
2010
Salary
-$26,447,050
-$9,400,000
-$4,000,000
$2,000,000
$3,003,000
$15,200,000
$2.682.500
FTE
-252
0
0
13
22
0
v I w IX
y
Tz I AA
$155,227
$359,n6
$333,323
$2,514,987
$2,869,016
$1,912,639
__ '
$0
$517,255
$1,079,100
$214,194
-$119,732
$2,497,926
$1,237,863
-$1,237,863
$361,043 '
$4,549,785 l
3
6
5
52
60
40
166
ci-
0
0
I--
I--
$0 0 -$60,378
$0 0 $19,186
$0 0 $0
$0 0 $106
$0 0 $106
$0 0 $32
____ lll
-$125,000 ' 0 ' -$188,000
$0 0 $12,734
$0 0 $0
-4 ra ! -2 $0 0 -$2,830
24 -- $0 0 $0
-24 $0 0 $0
7 _ $0 I 0 $0
5 _:: -$125,000 i - 0 -$175;552
4
I AB I
-3
0
0
0
0
0
-3
0
-9
0
0
0
0
0
0
0
-9
AC
-$25,027
$45,295
-$2,828
$33,003
-$27,470
-$15,329
f7A>44 _
-$188,000
$13,981
$0
$5,881
-$3,236
-$3,107
-$10,195
$10,195
-$2,973
-$177,454
I AD I AE I AF lAG
0 $4,905 0
0 $59,132 0
0 $9,549 0
0 $99,652 0
0 $82,091 0
0 $54,689 0 --
___9 ____ 1- ____
0 : -$188,000 ' 0
-9 $32,169 -9 f---
0 so of--
o $13,765 0 -
0 -$7,486 0
0 -$7,148 0
0 $35,288 0
0 -$35,288 0 ---
0 I $10,292 I o
-9 ! -$146,409 ! -9 L----
$1,561,341 28 $0 0 -$7,097 0 -$17,238 0 $27,515 0
AH iA AJ IAK

f.--
= ---- %-:; g

t - - ---+-+
$6,696,045 i 53 $10,000 0 ; $40,000 0 1 $80,000 0 , $131,295 1 0 ____
___ ___: ___ === _Ti Jit:o _______ __ i -+ ===+- _____ L
$2,316,994 ' 80 $0 ' 0 : $53,271 0 ' $13,746 0 : $142,103 0
-++-
$317,389 3 $0 0 $54,924 1 $57,439 1 $69,646 1
$68,273 1 $0 0 $736 0 $892 0 $3,518 0
$672,000 0 $0 0 $0 0 $0 0 $0 0
" $233,333 : 0 '1_0 0 " $0 0 $0 0 ; $0 0
$3,607,989 1 84 $0 0 $108,931 1 $72,078 1 : $215,268 1
124 -$n4,998
125 -$774,998
126 -$1,831,750
127 -$1.831.750
281 $68.562.735
-15
-15
0 1---
0
isi.092
$0
$0
$0
$0
$971.732 ;
129 ' '
0
0
0
0
91''
$6,111
$6,111
$0
$0
-$10.227.624
0 $10,631
0 $10,631
0 $0
0 $0
187)' -$11,398,725
0 -$6,687 0
0 -$6,687 0
0 $0 0
0 _19 0
170)] -$9,298,751 i- (170''
AL
130 Variance Fin Status I I Op Status L :Commentary on Status: I
131 2011 2008 2009 2010 2011 '
132 Sala.v FTE - Dollars FTE Dollars FTE Dollars FTE Dollars FTE -=-1 R!YfG I I R/Y/G j
$3,800,000 0 f-- -$3,416,667 0 $1,385,851 0 $1,385,851 0 $1,385,851 0
$312,840 : 0 $0 : 0 : $0 0 : $0 i 0 ! $0 ! 0
$204,996 0 $0 0 -$4 0 -$4 0 -$4 0
$1,764,000 : 0 1--- $ $0 ! 0 0 0 : $0 0
137 5789514 -1n 1797 o w o w so 353
138 $11.871.350 -$177 1 $3A14.870 ! 0 _l $1,385,847 0 ! $1,385.847 189 I $1,385.847 ,

140
I Fin Status I. _ [ Op Status I _ I Commentary on Status: Variance
2011 - 2008 2009 2010 2011
Sala FTE Dollars FTE Dollars FTE Dollars FTE Dollars FTE I R!YfG I I R!YfG I ----1----------1
$2,610,746 0 $0 ' 0 $0 0 $0 0 $0 0
$914,108 1 $0 0 $0 0 $0 0 $0 0
$263,221 10 $0 0 $2,581 0 $5,161 0 $5,161 0
$815,973 11 - $0 0 $8,000 0 $15,999 0 $15,999 0
$1,152,155 6 $0 ! 0 $0 0 $29,071 -12 $29,071 i -12
---
$1,926,951 5 $0 0 $0 0 $0 -10 $0 -10
$2,160,000 18 - $0 : 0 $0 0 -$138,600 0 -$138,600 ' 0
1---
$2,526,422 0 $0 0 $0 0 $0 0 $0 0
$98,812 0 n $0 : 0 $0 0 $0 0 $0 0
-$22.808.660 -100 $0 0 -$39.839 0 -$187.507 0 -$372.067 0
1541 -$10.340.272 I -49 so o I o -$275,875 ' -22
L -------- "" -- --- -j- ----- ---- ---- ----------- --
-- ---: --- ' ' , . I Fin Status J" I Op Status I .---
157
158
159

2011
Salarv I FTE
-$29,716,409 i -309 - --
-$9,400,000 0
-$4,000,000 0
$2,000,000 13
$3,003,000 22
$15,200,000 0
$2,682,500 0
2008 I 2009
Dollars
$0
$0
$0
$0
$0
$0
$0
FTE
0
0
0
0
0
0
0
Dollars
$0
$0
$0
$0
$0
$0
so
Variance
2010
FTE I Dollars
0 I $0 0 $0
0 $0
I ro 0 $0
0 $0
FTE
0
0
0
0
2011
Dollars I FTE
$0 0
$0 0
'
$0 ! 0
$0 0
$0 0
$0 0
$0 0

__ j tj l_
Commentary on Status:
A IB c I Dl E IF 1 G I H I I I J I K I L I M I N 0 p
I a I R I s T I u
~
I
Valuations ~ - 8
1---
ro
o I $18,918,750 0 I $18,891,667 0
I
$18,891,667 0 $0 o I $18,918,750 0 $18,891,667 0
168 Tri Merge Opportunity - - 9 0 . $319 000 I 0 . $957 000 0 . $957 ooo I 0 $0 0 . $319 000 0 . $957 000 0
169 Subtotal $6634 413 0 $26 680 784 0 I $2 887116 -217 -$382 243 -274 $6 634 413 0 $26 680 784 0 $2887116 -217
rill
--- --- ' ' '
171 Plan Forecast
172 2008 2009 2010 2011 2008 2009 2010
~ - __ pRM___ . -t
M a n a g e ~ ~ Re<tucti6n t _-
--T 1---
Dollars FTE Dollars FTE Dollars FTE Dollars FTE Salarv FTE Salarv FTE Salarv FTE
~
$0
o I
$1,000,000 7
I
$2,000,000 I 13
I
$2,000,000 i 13 $0
o I
$1,000,000 7 $2,000,000 13
175
176 Subtotal $0 0 : $1000 000 ' 7 : $2 000 000 ' 13 $2 000 000 ' 13 $0 0 $1000 000 7 $2 000 000 13
177 ' '
I
' '
178 Total i $14,771,173 456 : $82.63,061 I 1,058 I $71,15:t386 I 1,010 i $69,599.406 i 974 $15,74:t906 . 365 $7:t606,179 871 . $59,477,786 818
v
I
W IX
y
I z I AA I AB I AC I AD I AE I AF AGI AH IAI AJ
IAKI
AL
~
$18,891,667 0
1-1 fa ~ I fa ~ I fa ~ I fa
0
. --1
H II 168 . $957 000 0 i 0
169 -$382 243 274 I $0
'
0 $0 0 $0 0
'
$0
'
0
170 i
'
I Fin Status I I 01! Status [ Jeommenta!l on Status: 171 Variance
-
172 2011 2008 2009 2010 2011
173 Salary FTE Dollars FTE Dollars FTE Dollars FTE Dollars FTE R/Y/G R/Y/G
~
$2,000,000 i 13 .... $0
o I
$0
o I
$0 i
o I
$0 0
1 11 11 175
176 $2 000 000 13 : $0 0 $0 0 $0 0 $0 0
177 : '
178 $59 840 220 ' 782 ' $971 732 ' -91 ' -$10 256 882 -187 ' -$11 674 600 -192 ' -$9 759 186 ' -192 '
B D E F G H I J K L
yto H epe ent
1 Green Purple activity Project Dependency
Supply Chain
Management -----....
2 Black Blue a
-
Brown
-
3 Red Status Green Status
Au u 2008
- --- ---- --------- -------- ----- --------- ---- --- ---- -
Ewent # Event Name ROC# Line of Business
Cost Save
Project Unkage 2008 ROCS FTE
Mesurement People/Process

2008ROCS$
____________
------------------
---------
-------
------
--<if -nd-.
011 aoll volume
Supply Chain Management to negotiate
SV_CS100 EX
Cll---to
20 1,500,000 reductlon/c:ollectlons
- ICrV-
011 a.t per Kthrlty
preferred rate with ACT vendor
I
SV_CS003
I
Landsafe
I
175
I
LandSafe
I
site consolidation
I I
2
I
15,310
I I I
sv_csoo5 Oper8tlonl - 8 Rellerse Mortgage OpbmiZe Model 0 155,224
Evaulate planned FTE reductiOf'l to understand 1f
-
severance act10n ts needed
I I
Operational Best
I
I Subordinations
I I I I I
sv_csoo5
Practice
15 3rd party f ..... 0 0
I I
sv_csoo5 Oper8tlonl - 50 Special Loans ARM notlllcatlcn 0 0
-
I
Operational Best
I I I I
CFC-SERV-SV- DSI SA
I I I I I
sv_csoo5
Practice
84 Investor Acctg Staff Rationalization Report 0 0
sv_csoo5 a.---- 117 Loss Mitigation modlfocatooo volume 0 50,358
Evaulate planned FTE reduct100 to understand 1f
-
severance actoo ts needed
I I
Operational Best
I I I I I I I
sv_csoo5 137 Remittance staff rationalization 0 19,740
I
l Evaulate planned FTE reductoo to understand tf
Practice I
severance act10n ts needed
SV_CS005 Oper8tlonl - 150 ca11eerm
reduced shllt
0
-
dilremltial
0
sv_csoo5
I
Operational Best
I
170
I
can eenter
I
Fund Drive Delight
I I
0
I
0
I I I Practice
SV_CS006 0Utmurdng/Othllorln9 35 F<nclosuro olfshorill!l 0 0
SV_CS006 I Outsourclng/Otfshorlng I 38
I
F<nclosure
I
post sale to vendor
I
0
I
153,766
I I
1 Evaulate planned FTE reductoo to understand 1f
severance actiOn IS needed
SV_CS006 48

Na"'" Changes 0 0
Assumptlons
SV_CS006 I OUtsourclng/Otfshorlng I 51
I
Special Loans
I
offshoring
I I
0
I
62,948
I I I
SV_CS006 130 Remittance off'shcn 0 0
SV_CS006 I OUtsourclng/Otfshorlng I 142
I
Remittance
I
offshore
I I
0
I
0
I I I
SV_CS007 ........... A..-tlan 6 Rellerse Mortgage Hazard/Flood Insurance 0 15,522
Evaulate planned FTE reduction to understand if
severance actiOfl is needed
SV_CS007
I
Process Automation
I
7
I Reverse Mortgage I
Del1nquent Property I
Tax
I
0
I
15,522
I I
I Evaulate planned FTE reduct100 to understand 1f
SV_CS007 .......... A- 11 cau Center R<duceAHT CFCSERVSVScreenpop 0 573,247
SV_CS007
I
Process Automation I 34 I F<nclosure I
Clam I I 0 I 0 I I I
SV_CS007 .......... A- 55 Escrow/Insurance BPMI Disbu.-.ts 0 0
SV_CS007
I
Process Automation
I
59 I Escrow/Insurance I LPMI Disbu...ments
I
0
I
0
I I I
SV_CS007 .......... A- 67 Escrow/Insurance Ml Deletion 0 0
SV_CS007
I
Process Automation I
80 I Reporting I E Oscar Batching I I
0
I
0
I I I
CFCSERV-SV-Investor
SV_CS007 ........... A..-tlan 113 lnvestorAcctg P&.l Reconc-.s Accountill!l IRMA Wlro 0 0
T""'*rs
SV_CS007
I
Process Automation I
118 I Reporting I E Oscar Batching I I
0
I 0
I I I
SV_CS007 .......... A- 132 Remittance Zero Coupoo 0 50,358
Evaulate planned FTE reduct100 to understand 1f
severance actiOfl IS needed
SV_CS007
I
Process Automation 145
I
Remittance I
Maximilloo I I
0
I 0
I I
sv CS007
........,.._
178 Banl<ru Process Automltion 0 0
Responsible Activity
------------
Michael Kressm/ Daniel
Sutton
Melame HodgeS/ Daniel
Sutton
Jackie Baley/ Donel
Sutton
Sutton
Michael Kressmt Don1el
Sutton
M1chael Kress1n/ Don1el
Sutton
Jackie Bailey/ Donel
Sutton
1 FTE reduction related to reahgnme.nt of I
respons1b11it1es w1thm the PMO
Evaulate planned FTE reduction to
understand if severance actiOfliS needed
understand if severance act1on IS needed
Activity

Responsible 1 Acthrlty
----------------------'
Jack1e Ba11ey
German Bentez./Don1el
Sutton
Melissa Guerra/ Daniel
Sutton
Evaulate planned FTE reductoon to Shelley Wheeler/Daniel
understand If severance action IS needed/ Sutton
HR prepares plan <X act1on
. I
I understand if severance actoon is needed
I I
10 FTE reductoon from decentralized svcg
model
Reduction 1n FTE requrred due to ability to
perform extens.ons - 3 FTE
I
Transfemng post sale support process to
vendor - 10 FTE
I I
I I
Reducbon of FTE due to automat1on of
disbursement process, saVIng 1 FTE
Reduct1on of FTE due to automatiQn of
diSbursement process, savmg 1 FTE
FTE reduction ac;c;onated to
1mplementat1on of Zero Coupon
Automation 3 FTE
Karen
Sutton
MIChael Kressm
Melane Hoclges
Beth Femando
MIChael Kressm
MIChael Kress1n
Jack1e Ba1ley
I
Evaulate planned FTE reductK>n to understand I
1f severance act1on IS needed
outsource an add1tuonat 5000 for a total of
10,000 ARM Loan to Indoa 5 FTE
Reduce CFC handle tme til rough call now
redeSign, screen pop, and use of BAC scnpts.
45 FTE
Jackie Ba1ley
German Ben1tez
Mel1ssa Guerra
Outbound call acbvrty begins through Shelley Wheeler
ACT FTE reductiOns occur
11 I
LandSafe consolidatiOn or Sites - 2 FTE I Karen W1lhs I
- I
Reduce CFC handle t1me through call now
redes1gn, screen pop, and use of SAC Melissa Guerra
scnpts. - 5 FTE
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
c F G H I J K L
Recon Trust 77 Reconveyance
I
Erecord1ng
I
0 159,105
I I
I Evaulate planned FTE reductiOn to understand 1f
severance act10n 1S needed
5V_C5009
Redudlon In......,_
2
Conmorcial Reduction in BusinesS
0
Salpe Servicing Scope
1,617,598
SV_C5010
I
Site COIIsolldatlon
I
16
I
Partial Release
I
I I
0
I
0
5V_C5010 Site COIIMJIIrMtlon 19 CEMA Site Consclidation 0 0
I
I I I I I
I
I I
I Evaulate planned FTE reduCtl(){l to understand 1f
SV_C5010 Site COIIsolldatlon 22 Remittance Site Consolidation 0
I
0
I
5V_C5010 44 Collections span d control 0 0
I
I I I I
CFC-SERV-SV- DSI SA
I I
SV_C5010 Site COIIsolldatlon 82 Investor Acctg Site Consolidation Report 0 0
i
5V_C5010 Site CoMo!- 121 Escrow/lnsuraru Consclidation 0 0
SV_C5010
I
Site COIIsolldatlon
I
122 I Escrow/ Insurance I Consolidation
I I
0
I
0
SV_C5010
Site COli .... _
133 Renitlance Support Staff Reduction 0 0
SV_C5010
I Site COIIsolldatlon I
144 I SUspense payments I I
0 I 0
5V_C5010 Site COli- 160 site consolidation 0 0
SV_CSOll
j
Span of control
I
14
I
can Center
I
Span dControl
I I
0
I
474,669
5V_C5011 Span of Control 23 Acquisitions Span r:IControl 0 19,740
SV_CSOll i
I
Span of control
I
40
I
Collections
I
span ci control
I I
0
I
127,537
I I
I Evaulate planned FTE reduction to understand 1f
severance actiOn ts needed
5V_C5011 Span of Control 43 REO Site consohdat1on 0 59,710
Evaulate planned FTE reductoo to understand 1f
severance act10n 1s needed
I I I I
SV_CSOll
i
Span of Control 108 Collections span of control 0
I
292,311
I
I Evaulate planned FTE reductoo to understand 1f
5V_C5011 Span of Control 109 Loss Mitigation span r:IControl 0 296,102
Evaulate planned FTE reductiOn to understand if
severance act10n IS needed
SV_C5011 Span of control
I
174
I
Acquisitions
I
Span r:IControl
I I
0
I
29,890
I
I
I I
SV_C5012 !itJiff Rlltlonallzatlon 3 Statements Staff Rationalization 0 129,164
Evaulate planned FTE reductoo to understand tf
SV_CS012
I
I
5
I
Bankruptcy
I
I I
0
I
8,511
5V_C5012 !itJitfRlltlonallzatlon 13 can Center
Reduction 1n SUpport
0 1,789,297
Evaulate planned FTE reductton to understand if
Groups severance actiOn IS needed
SV_C5012 I Staff Rationalization I 17 I Acquisitions I Reduce front hne staff I
I
0
I
101,340
I I
I Evaulate planned FTE reductoo to understand if
5V_C5012 !itJiff Rationalization 33 Plan Challenge Pre-Save 0 671,225
Evaulate planned FTE reductoo to understand 1f
severance act10n IS needed
sv_csou
I Staff Rationalization I 45 I I I
CFC-SERV- Desktop
I
0
I
0
Standardization
CFC-SERV-SV-Irwestcr
5V_C5012 !itJitfRatlonallzatlon 87 IrwestcrAcctg StaffRationalization Accountlng IRMA WI"' 0 0
Transfers
SV_C5012
i
I
105
I
Collections
I
I I
0
I
0
5V_C5012 !itJiff Rationalization 112 lrwestcrAcctg PMO Redundancy 0 0
SV_C5012 i Staff RatlonallzaUon I 134 I I Late Charges
I I 0 I
39,116
I I
I Evaulate planned FTE reduction to understand 1f
1 severance actiOn IS needed
5V_C5012 171 Renitlance staff rationalization 0 208,002
Evaulate planned FTE reducttOn to understand 1f
severance actton IS needed
sv_csou
I
I
176 I Escrow/Insurance I portfolio reduction
I I
0
I
0
5V_C5012 !itJitfRlltlonallzatlon 177 Escrow/Insurance portfolio reduction 0 0
SV_C5013 I Stafllng Incruse
I
9
I
can Center
I Containment Rate
CFC-SERV-Integrate
I
0
I
0
IVR/VGS
0 0
0 I 0
M N 0 p
Q R s T u v IW
39
Beth Fernando/ Domel
I Sutton
I Greater ut1hzat100 of erecord1ng 7 FTE Beth Fernando
I
I Greater ut1hzatoo c1 e-recordtng - 2 FTE Beth Fernando
I I
Greater utihzatoo of e-recording - 3 FTE I Beth Fernando
I I I I
I Evaulate planned FTE reducbon to understand I
1f severance action IS needed
German BeMez/Don1el
I I
I
I Reduction 1n Frontl1ne Agents elim1nates I
German Benitez
Sutton need for team leader - 1 FTE
I
I I
I I I I I
Evaulate planned FTE reduction to understand
Jackie Ba11ey
if severance action ts needed
I I I I I
Evaulate planned FTE reduction to j Melissa Guerra/ Daniel
I I I I
I Align CFC's Team leader to CSR rat10 to that or I
Melissa Guerra
understand if severance action IS needed Sutton BAC' s. - 35 FTE
Utihze Delinquency SefVlctng System to
provde tax delinquency data to SAC's non-
Frank Duda
escrowed tracked portfolio. (Addtl vendor
expense)
Melanie Hodges/ Daniel
I I I I
Frontline Agent to AVP MgiS - 4 FTE
I
Melanie Hodges
SUtton
Melanie Hodges/Daniel
Team Mgr to VP/FVP MgiS- 2 FTE Melame Hodges
Sutton
I I I I
Span <I Control- 6 FTE
I
Melante Hcx:lges I
I
Span of Control- 6 FTE
I
Melanie Hodges
SUtton I
Span of Control- 6 FTE Melame Hodges Span ct Control- 6 FTE Melanie Hodges
Sutton
Evaulate planned FTE reduction to I German BenlteZ/Donlel
I I I
I I Reduce operat1ons staff - 1 FTE German Bemtez
understand if severance action is needed Sutton
3 FTE reductoo; Stafftng reduction IS 3 FTE reduction; Staffing reduction IS
dependent on orgamzat1onal structure dependent on orgamzat1ona1 structure
KeVIn Kiser/ Daniel changes, and agreed upon amount of post
KeVIn Kiser
changes, and agreed upon amount of post
Kev1n K1ser
SUtton productoo and pre-product1011 aud1bng production and pre-production audttmg
that will be acceptable 1n the target that will be acceptable 1n the target
env1ronment. enVIronment
I I
BK customer sei'Vlce call queue to I Beth Femando/Don1el
I
Customer Serv1ce Sutton I
Melissa Guerra/ Don1el Reduce support groups for BAC/ CFC - 30
Melissa Guerra
Reduce support groups for BAC/CFC - 10
Melissa Guerra Reduce support groups for BAC/CFC - 100 FTE Mehssa Guerra
Sutton FTE FTE
German Benltez/Doniel I Evaulate planned FTE reduction to I German BemteZ/Doniel
I
I Reduct"n 1n Frontl1ne Agents due to I
German Benitez I I Incremental 3 FTE reduction I German Ben1tez
Sutton understand if severance action is needed Sutton decreases 1n volume from conduits - 3 FTE
Dave Mosessson/Donlel
Pre Save Dave Mosessson
Sutton
I I
I I I I
I Evaulate planned FTE reductiOn to understand j Glen WatteiS/Doniel
if severance action IS needed Sutton
Jackie Bailey/Daniel
I I I
I FTE of current CHL late Charge I
Jackie Bailey
Sutton revteW functoos - 2 FTE
Jackie Bailey/Daniel
Staff reduct1ons assoCiated to effectency
Staff reduct1ons assoc1ated to effec1ency ga1ns
ga1ns in both BAC and CHL operations- 8 Jackie Ba1ley Jackie Salley
Sutton
FTE
1n both BAC and CHL operat1011s - 3 FTE
I I
I I
Span rJ Control- 6 FTE I Melan1e Hodges I
Span rJ Control- 6 FTE Melame Hodges
BK customer sei'Vlce call queue to
Customer S e r v ~ c e 2 FTE
Staff reductKJns assoctated to effeoency
I Beth Fernando I
gams 1n both SAC and CHL operat1ons- 3 Jack1e Ba11ey
FTE
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
c F G H I J K L
Sbtnng JncruM 149 can Center escalatlon queue 0 -397,223
SV_CS013 I Sbtring Increase
I 157 I can Center I staff to peak
I I
0
I
0
SV_CS014 Strumllned Proc:eMes 97 Disbu"""'""ts Volume Reduction
CFC -SERV-SV-Homefqulty-
0 0
002-Heloc
SV_CS014
1 5tn!amllned Processes I
104
I
Collections
I Mutual customer can I CFC-SERv-sv-centralized
1
Volume Interaction Management
0 I 0
SV_CS014 Strumi-Proc:eMes 114 Renitlance ACH Enrollment 0 0
SV_CS014 1 Streamlined Processes I 154
I
call Center
I
call repeat rate
I I
0
I
0
SV_CS015
System - Pnctlce
10 ca11 Center Contai1ment Rate 0 0
SV_CS015 I System Best Practice I 36 I Foreclosure I CIWI I I 0 I 0
CFC-SERV-SV-I,...,;tor
SV_CS015
System - Pnctlce
88 Investor Acctg Remit Accounting IRMA Wire 0 0
Transfers
SV_C5015 1 System Best Practice
I
101
I
Collections
I
Adaptive Control
I
CFC-SERV - Adaptive
I
0
I
0
Controls
SV_CS015
System - Pnctlce
179 Banlcruptr:y Systenllest Practice 0 0
SV_C5015 I System Best Practice
I
181
I
Collections
I Mutual Customer can I
I
0
I
0
Volume
sv_CS016 Systems Con-tlon 49 Special Loans Systen Consolidation 0 0
SV_CS016 / Systems Consolidation I 74 1 Master Servicing 1 580 2000
I I
0
I
0
sv_CS016 Systems Consolklatlon 100 Collections Global ca"l>>ign
CFC-SERV-SV-centraliml
0 0
-Management
SV_CS016 I Systems Consolidation I 180
I
Foreclosure 1 Staff Rationalization
I I
0
I
0
SV_CS016 Systems Consol- 182 call Center Ha.ocFTE 0 0
SV_CS016 I Systems Consolidation I 183 I Loss
I
staff rationalization
I I
0
I
0
SV_CS017 Tax 89 Tax Vendor Fees 0 125,000
SV_C5017
I
Tax
I
91
I
Tax
I
tax penalties I I 0 I 0
SV_CS017 Tu 93 Tax -._NOR 0 0
SV_C5017
I
Tax
I
123
I
Tax
I
offshore
I I
0
I
0
SV_CS017 Tu 124 Tax offshore 0 0
SV_CS017
I
Tax
I
125
I
Tax I
Delinquency SYCg
I I
0
I
0
I System
SV_CS017 Tax 126 Tax FTE to Cust Contact 0 0
SV_C5017
I Tax I
127
I Tax I Insoorced Model
I I 0
I 0
SV_CS017 Tu 128 Renitlance Reconciliation/Deposit 0 0
I I
I I
increase outsource
I I I I I
I Evaulate planned FTE reductiOn to understand if
SV_CS018 Leverage/Procurement 41 REO
percentage
0 185,691
severance act10n tS needed
Savings
SV_CS020 Jmaoln9 PC-1 Post Closing
Insoorce SAC Post
0 0
Closing lmtl!ling
SV_C5021 I Headcount Reduction I PC-4 I Post Closing I Headcount Reduction I I
0
I
0
SV_CS024 Govt Binder PC-2 Post Closing
Go;enment Insuring
0 0
Binder
SV_C5025
I
Vendor Elimination
I
42
I
REO
I
national provider
I I
0
I
30,745
I
sv_cso2s v.-a1m1n- 94 Dlsbu"""'""ts EqultySmart
CFC -SERV-SV-Homefquity-
0 0
002-Heloc
SV_C5025 I Vendor Elimination I 95 I Disbu"""""'ts I EquitySmart
ICFC -SERV-SV-HomeEquity- 1
002-Heloc Disbur.;ements
0 I 0
SV_C5025 v.-EIIm- H EqultySmart
CFC -SERV-SV-Homefqulty-
0 0

SV_C5025
I
Vendor Elimination
I
161
I ca11 Center I
ACT outsourcing
I I 0
I 0
SV_C5028 PlniUide PC-5 Post C1osirl!l_ Pinnacle 0 0
74
M
Beth FernandO/ Doniel
Sutton
N 0
Evaulate planned FTE addition to
understand new hire/redeployment

RenegotJatton r:i fees pad to tax serviCe
vendOfS.
understand rf severance actJon IS needed
p
Mel1ssa Guerra/Do111el
Sutton
Frank Duda
Beth Fernand0/Don1el
Sutton
a
I I
I
I I
I I
I I
I I
I I
I I
R
Leveragmg NOR to reduce expense
assooated wtth establtshtng tax data
(payees, parcels, etc.)
Increastng outsource percentage of REO
8 FTE
s
Frank Duda
Beth Femando
T u
Create an escalation queue tn CFC Slmtlar to the
one n SAC - 29 FTE
I
Evaulate planned FTE reductton to understand I
tf severance actton 1Sneeded
tf severance actton ts needed
v
Mehssa Guerra
Meltssa Guerra/ Oon1e1
Sutton
Gary canady/ Don"'l
Sutton
I
Evaulate planned FTE reduct1on to understand I Glen Watters{Don"'l
1f severance actton ts needed Sutton
j Evaulate planned FTE reductton to understand I Frank Duda/ Oomel
1 If severance action ts needed I Sutton
I
Evaulate planned FTE reduction to understand I
rf severance actton ts needed
if severance acbon ts needed
I
Evaulate planned FTE reduction to understand I
If severance actton ts needed
Frank Duda/ Don1el
Sutton
Frank Duda/ Donlel
Sutton
Frank Duda/ Donlel
Sutton
I
use of nat1ona1 prov1der for clos1ng serv1ces - 20 I
8
h F d
1
Do
1
II
FTE, Evaulate planned FTE reduction to 1 et nle
understand ff severance action 1s needed I
1
Evaulate planned FTE reduction to understand Gary canady/ Domel
if severance action IS needed Sutton
I
Evaulate planned FTE reduct1on to understand I Gary canady/ Domel
rf severance actKJn IS needed Sutton
'
w
74
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
w - ~ -;;,';"'"'"' ~ 1--o I ~ ~
I I
I I
I I
I I
I I
c F G H I J K L
Collateral Database
Collateral Tracking
0 0
Enterprise Database
DRM PC7 Past Closing
Data Resource
18 540,000
Evaulate planned FTE reductiOn to understand if

severance act10n 1s needed
SV_CS031 I MERS I PC8 Post Closing
I
MERS Registration I
0 I 0 I I I
5V_CS033 Coll8tedl Imaging PC9 Past Closing Collateql Fie Imaging 0 0
i I I
I Streamline the process I
I I I I
I
SV_CS034 Streamline ShiP!Iing PC3 Post Closing a shipping Countrywide 0 0
I
files I
5V_CS035
-Unit C../-
58 canCente- POC Resolution 0 232,836
Evaulate planned FTE add1tton to understand new
PrKtlcleAclaptlon hire/redeployment possibilities
SV_R0001
I
Subsidiary Revenue
I
R0_001
I ! Incremental Revenue I
I
0
I
5,000,000
I I
I
I I
SV_R0002 Subordination .,_ R0_003 Subon:linatlcns 3rd Party Fees 0 130,350
SV_R0003
I
Reconveynce Fees
I
R0_004
I
Reconveyance
I
Collection a
I I
0
I
51,250
I I
I
Reconveyance Fees I
SV_R0004 ln-AcdG R0_005
1:::=1
IIM!stor Advances 0 441,000
I
55 Title Oossing
I
55-Title &Classing
I I I I I I
OF_R0001 Operations Target CS1 Operations Target 0 0
Environment Environment
OF_R0002

C$-2 Closing Services
55 - Credit Report
0 0
Revenue Oppatunlty
I 55-Aood I
I I

I
I I I I
I
OF_R0003 1 Determination Revenue CS3
Closing Services
0 0
I
I Opportunity
I
'
OF_CS001
PRMMa-nt
CS4 Closing Services
PRM Management
0 0
--
Emdoncles
OF_CS002
I 55 10% Management I
I Reduction
cs-s I Closi se . I 55 - 10% Management I
ng rw:es Reduction
I
0
I
0
I I I
OF_CS003
55 Credit C..
CS6 Closing Services
55 - Credit Report Cost
0 6,634,413 Grant LandSafe Cred1t BAC corporate pnong for
Opportunity Opportunty
internal credit file pulls from all 3 cred1t bureaus.
I Closing Services I Expense I
I I I I
I
OF_CS004 I ss-- I CS7 0 0 I
Determination Expense
I
OF_CS005 55-Val- CS8 Closing Services 55 - Valuations 0 0
OF_CS006
I
55 Trlmerge
I
CS9 I Closing Services I
55- Trl-merge
I I
0
I
0
I I I Opportunity Opportunity
. _Qf_CSQ01 R-lons PRM1 PRM Rs!uctions 0 0
M IN I 0 I
p
IOI R I s IT I u I v Tw
I __ill_ I
I I Staff reduct i()(1S assoCiated to effeCtencv I
I I I T
--m-
Doruel Sutton
I
ga,ns - 18 CFC FTE
__l1L Negotiate MERS contract I Amy Kushner/ lean Moore I I
I I I I I
~
I I I I I I
I
I I
~
I
Melissa Guerra/ Demel
Increase POC Resolution within call center
Sutton
on BK, Web, Spec1al Loans, Branch and Met1ssa Guerra
,__11...
Pay Plan call s. - 15 FTE add
-J.g_ I I I I I I I I I
___11!!_
-+.14-
I I I I I I I I I
~
~
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,.._m...
I I II
~
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~
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~
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~ - i l l -
1 I I I I
~
~
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I
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130
I
A I B c D I E I F G I H J I K
2
3
!
I =t----- I - ==
January, 09
+----

---=t=- ' . - -+---=====r= u I L I
__ __ __ l ___
r-

....!Z.

0
1
2
A
8
24
5
6
n

F
r-

35
sv _CS003 Lllndufe 175 LandSafe site consolidation 2 190,816
SV_CS005 I Best I 8 I Reverse Mortgage
1
Optimize Model I I 10 I 483,025 I I
sv C5005 Opontlooull - 15 Subon:linatlons 3rd ....... fees
- Pr8ctlce ...... ,
SV CS00
5
1 Operational Best I
-
1
Practice
SV_C5005
SV_CS005
SV_CS005
SV_CS005
SV_CS005
SV_CS006
SV_C5006
SV_CS006
SV_C5006
SV_CS006
SV_C5006
SV_CS007
SV_CS007
SV_CS007
SV_CS007
SV_CS007
sv_csoo7
Opontloouii-
PrKtlce
I
Operational Best j
, Practice
Operatloouii-
PrKtlce
I Operational Best 1'
I Practice
I I
Opontloouii-
PrKtlce
joutsour;:;::/orfshol

ring
iOutsourdng/orfshol
' ring

ring
loutsourclng/orfshol
I ring

ring
Process
Automation
-
A-ion
Process
Automation
-
A-ion
Process
Automation
-
-ion
SV_CS007 I
Process
Automation
I
SV_CS007
SV_CS007
SV_CS007
SV_CS007 I
-
AutDn8tlon
Process
Automation
-
A-ion
Process
Automation
50
84
117
137
150
170
35
38
48
51
130
142
6
7
11
34
55
5G
67
10
113
118
132
I Special Loans
lnveslllrAcctg
I lDss Mitigation
Remittance
can Center

j Foreclosure
Foreclosure
I
Simple
Assumptions
Special Loans
I Remittance
Remittance
j Reverse Mortgage

I can Center
Foreclosure
I Escrow/Insurance
Escrow/Insurance
I Escrow/Insurance
Credit Reporting
j Investor Acctg
Credit Reporting
I Remittance
ARM notifiCation
modifiCatiOn volume
staff rationalization
reduced shift differential
Fund Drive Delight
olfsholing
post sale to vendor
Name Changes

olfshore
olfshore
Hazard/ Flood Insurance
Delinquent Property Tax
ReduceAHT
Claim
BPMI Disbursements
LPMI Disbursements
Ml Deletion
E Oscar Batching
P&l Reconciliations
E Oscar Batching
Zero Coupon
CFCSERV-SV- DSI SA
ReportRor'rjt
CFC-SERV- Desktop
Standardization
I
0
0
3
3
3
0
0
1
10
4
5
1
2
0
1
62
0
5
0
1
2
3
6
3
0
68,000
12,844
156,281
188,798
120,667
-160,000
5,519
478,256
24,921
255,577
7,991
15,G82
30,189
48,302
3,806,830
0
92,181
8,050
16,101
33,465
12,076
!16,605
156,281
I
Through consohdabon of sei'VIetng functions,
and realignment cl responSibthttes wtthm the
PMO, 2 FTE reductiOn
The abthty to route call s to all Si tes 1n a follow
the sun manner. Operatooal hours w1ll be
extended by 1 hour Mon-Fn. Saturdays will
only be opened to serv1ce branch call s.
Annual sav1ngs 362K (250K BAC and 120K
CFC).
Reduce CFC handle t1me through call now
screen pop, and use of BAC scnpts.
-10 FTE
L IM N I 0 I PI a R Is I T I u lVI w I X IY
1 PROJECT CHEVRON - 2009 - MORTGAGE OPERATIONS
2
3
4 I february.09 Mardi 09 A'"'ll 09
May, 09
r-4- -----.--- - -- -- - - - - - - - ~ - - - - ---- ---- -----
--- --r----
------ -- - -
6
------ --- -
7
--r-- --'--~ - - - - - - - - - - - '-------[-
~ - ~
~
Responsible J Activity Responsible Activity Responsible Activity Responsible Activity Responsible i
- - - - - - - - - - - - - - - ~ - - - - - - - - - - - - - - - - - - - - - - - - - ~ - - - - - - - - - -------------------------- ----------- ------------------------------ -- ---------------------- -----------
r!-1
I I I I I I I I !
~
I
I
I
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I I I
I
I
rE-
I I
I
I
~
I I I I
I
I I I I I
~
I
Jack1e Bailey
~
I
I
I Melissa Guerra
I I
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i I I I I I I I I
I
r-ll-
I
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I I I I i I I I I
I
~ '
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I
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I
~
! I I
! I
~
'
I I I I
I
I I I I
I
~ i I I
~
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I Reduce CFC handle tHre through call I I
I
I
MeliSsa Guerra
I
now redes!Qn, screen pop, and use cl Mehssa Guerra
I .11.. I BAC scripts. 34 FTE
~
I I
I I I
I
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I
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AA
1
2
3
4 June 09
5
6
h-
~
Activity R-lble
------------------------ ----------
r-11-
Frontline Agent to AVP Mgrs- 4 FTE j Melame Hodges
~
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~
~
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~
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'
ABI AC AD AE AF AG AH AI AJ AK
1
2
3
'
4 July, 09 August09 September 09
5
--- ------1---- - 1- - 1--- ----- ----- --- - --- - - - - - -
6
+ -+-
----- 1--1------- ----------------------------------------------- --------- ---
.J!__
---+----
:&
Activity Responsible

Responsible Activity Responsible

---- -
-------------------------------------
----
I I I I I I I I ...!1_

I I
I BAC - Include ARM wtth monthly b1ll1ng statement I Gabe Barroso I
I I I
( Postage sav1ngs)

__!E.. I I I I I I I I I
....!_
I
....!1..

I I ...li I I I I I I
,1.Q_
I I I I I I I I

I

I
Evaulate planned FTE reductton to
I I I I I
I FTE trans1t1on to leverage current funct1ons be1ng processed 1n I
I
understand if severance actton IS Jackie Ba1ley Ind1a for repettttve tasks assooated to Zero Coupon processmg. Jacke Batley

needed -I FTE
Evaulate planned FTE reduction to FTE reductiOn/tranSition to leverage current functiOns bemg
understand if severance action is Jackie Bailey processed n Indta for repetltlve tasks assocated to Payoff Jackie Ba1ley

needed Exceptton Processng on system day one.

I
I I I I I I I I

I
I I I I
I
I I
rll-
I I

I
I I I I I I
I German Bemtez !
understand if severance action IS German Benrtez BPMI Disbursements- (IDEA)- 5 FTE

needed
understand if severance actiOn ts German Benitez LPMI.CE (Access DB) 5 FTE German Benrtez
r19.-
needed
I Evaulate planned FTE reduction to
I
I I I I
I Loans ehg1ble for deletiOn based on the HPA/comphance I I
understand 1f severance action IS German Benrtez
reQUirements are captured through an automat1on process German Bemtez

I
needed
I
usmg 1ndepth business rules the MI Deletion AppliCation I
Evaulate planned FTE reducuon to
understand If severance actton s Darrell Fox E-0scar Batch - 2 FTE Darrell Fox

needed
I
I I I I I I I I
rE-
Evaulate planned FTE reduct1on to
understand if severance action is Darrell Fox E-Qscar Batch 6 FTE Darrell Fox

needed
'
I I I I 1 I I I
35
Activity

I I
I I I
Evaulate planned FTE reductoo to understand 1f severance Gabe Barroso/Oo!llel
acbon 1s needed Sutton
I I
I I
I I
I I
I I
I I
I I
II
I I
Activity Responsible Activity

I I
I I I
I I
I I
I I
I I
I I
I I
I I
I I
I I
Investor Account1ng saves- Buffalo 3.0 Gabe Barroso
A B E F G H I J K
SV_CS007
p,.,._
145 Renlttance Maximilon 1 17,365
AutonNitlon
36
i
Process
I I
I
I I I
I
SV_CS007 178 Bankruptcy Process Automation 15 167,943
I Automation I
sv_csoos R_,Tnalt 77 RecOil\IO!yance E-record1ng 42 1,3611,572 Greater ut111zat1on of e-recordmg 2 FTE
I
Reduction In
I I
Commercial
I
i
I I
I
SV_CS009 2 Reduction in Business Scope 23 2,871,582
I Business Scope Servicing I
SV_CS010 Site Con-lon 16 Partial Sl:a1T Rationalization 5 249,095
Consolidate BAC/RT partcal release operat1ons
1nto no more than one Site 5 FTE reduCtion
I Site Consolidation I
I ! I I I
I
SV_CS010 19 CEMA Site Consolidation 0 4,025
i
SV_CS010 Site Con-tlon 22 Remittance Site Coosolidation 0 0
SV_CS010 I Site Consolidation I 44
I
Collections span a control
I I
5 I 62,682
I
I
I I ! !
sv_cso1o Site Con-tlon 82 lll\leStOr Acctg Site Consolidation 0 0
SV_CS010
121 I Escrow/Insurance Site Consolidation I
I
2
I
40,873
I
I
! I I
SV_CS010 122 Escrow/Insurance Site Consolidation 1 17,365
SV_CS010 I Site Consolidation I 129
I
Remittance Site Consolidation
I I
0
I
0
I I
FTE 1eadersh1p and Support reduction as
SV_CS010 133 Remittance Support Staff Reduction 9 340,544
to site consolidation of all
Remittance Funct1011s from the Fort Worth
and S1m1 Valley Sites process1ng Slte. 2FTE
I I
I
I
I I I
I
SV_CS010
144 Remittance Suspense payments
I
2 32,202 I
i
SV_CS010 Site Con-tlon 160 caiCenb!r site consolidation 0 750,000
Close Brea S1te. Move HC to Eastem States.
Sav1ngs of 750K annually for HC cost
SV_CS011
I
Span of Control
!
14 I can Cenb!r Span a Control
I I 35 I
1,965,614
I i
SV_CS011 Span of Control 23 Acquisltlions Span a Control 1 61,310
SV_CS011
!
Span of Control
!
40
I Collections span acootrol ! I 8
!
628,264
I !
SV_CS011 Span of Control 43 REO site consolidation 4 392,870
SV_CS011
I
Span of Control I
108 I Collections span a control I I 30 I
1,816,560 I I
Span a Control- 6 FTE
sv_csou Span of Control 109 Loss Mitigatiion span a Control 31 1,900,617 Span a Control- 7 FTE
SV_CS011
I
Span of Control I
174 I Acquisitions Span a Control
I
I 1
I
124,064 I I I
sv_cso12
Staff
3 5tab!rnents Sl:a1T Rationalization 6 417,865
-- SV_CS012
I
Staff
I
5
I
Bankruptcy Staff Rationalization
!
I 2
I
101,888
I I Rationalization I
SV_CS012
Staff
13 caiCenb!r Reductioo in Support Groops 155 9,221,126 Reduce support groups for BAC/CFC 15 FTE
Ratlonallutlon
SV_CS012
I Staff
I
17
I
Acquisitions Reduce front hne staff
i I
6
I
328,412
I I I
Rationalization
SV_CS012
Staff
33 Plan Challenge Pre-Save 47 2,411,814
Ratlonallutlon
SV_CS012
I
Staff
I
45
I I
I 5
I
63,495
I
I
Rationalization I I
Staff
CFC-SERV-SV- 051 SA
SV_CS012
Ratlonallutlon
87 lll\leStOr Acctg Sl:a1T Rationalization Report Remit 3 17,782
I I I
I
I
I
SV_CS012
Staff
105 Collections Staff Rationalization
I CFC-SERV-SV-G!ntralized I
38 1,579,519
I Reduced Cost Per Act1v1ty - 19 FTE
Rationalization , Interaction Management I
! !
SV_CS012
Staff
112 lll\leStOr Acctg PMO Redundancy 0 0
-- SV_CS012
I
Staff
I
134
I
Remittance Late Charges
i I
2
I
109,471
I
I
Rationalization I
SV_CS012
Staff
171 Remittance staff ratlooalization 15 104,305
Staff reduct1ons assoc1ated to effeCiency
Ratlonallutlon gams 1n both BAC and CHL operat1ons - 1 FTE!
SV_CS012
I
Staff I
176 I Escrow/Insurance portfolio reduction
I
I
3
I
63,066
I
!
Rationalization I I I I
SV_CS012
Staff
177 Escrow/Insurance portfolio reduction 2 25,8411
Ratlonallutlon
I Staffing Increase i
I
I I
I
I
sv_cso13 9 can Center Containment Rate
I
-50 -868,229
i
71 I I I l
L lr.1[ N
I 0 I PI Q I R Is I T I u I vi w I X lv
I I
I
I I I I I II I
Beth Fernando Greater utiliZation of e-recO<dmg - 2 FTE Beth Fernando Greater utJltzatlon of e-record1ng - 2 FTE Beth Fernando
Greater e-recordtng - 3 Beth Fernando
Greater utJhzatoo of e-recorchng 2 FTE Beth Fernando
I !
I I I I I I I
Greg Markanan
! I
I I I I I I I I
I ! I I I i I II
I I
I I I ! I II
I I I I
I I
II
Jackie Ba11ey
I I
I I I I II

0
I I I I I I I I
i I I I I I I I
Melanie Hocges
I I I
--
I I I I
Melanie HOCges
I I I I I I I I
I I I I I
I I
I !
Mehssa Guerra
I I
I I I 1 I II : I
I I I I
I I
II
Glen Watters
I
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I I I I I I I
Jackie Bailey
I I I I I I I I
711 I I I I L
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Greater utilization r/ e-record1ng - 2 FTE Beth Fernando
~
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Team Mgr to VP/FVP Mgrs- 2 FTE Melan1e Hodges
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Reduced Cost Per A c t 1 v ~ - 19 FTE Glen Watters
~
._
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I 71
AB AC AD AE AF AI AK
Evaulate planned FTE reductton to FTE reductiOn assoctated to tmplementatlon and budd out cl
understand if severance action IS Jackie Batley BAC Maxmthon or Stmtlar mtelhgence tool to support the Jackie Batley
36
needed processmg of suspense and parttal payment transacttons. 1 FTE
I I I I I I I I
Greater utllizatoo of e-recorc:hng - 3
Beth Fernando Greater utihzatton rJ e-recordtng 3 FTE Beth Fernando Greater utilization a e-recordmg - 3 FTE Beth Fernando
FTE
I I I I I I I I
I I I I I I
Evaulate planned FTE reducbon to understand if severance
I
TBD
I
actoo IS needed
I I I I I I I I
I I I I I I I I
understand if severance actton ts Darrell Fox Consohdatton of Sttes - 2 FTE Darrell Fox
needed
understand if severance action IS Darrell Fox Consolidation or Sttes - 1 FTE Darrell Fox
needed
I I I I I I I I
I I I I I
I Consolidate processmg Suspense or Parttal Payment functoos I
I
understand if severance acton ts Jackte Batley bemg performed at four srt:es to two Sites and eventual Single Jackie Batley
needed " te locat1011. - 2 FTE
50
I I I I I I I
I i I I I I I I
I I I I I I I I
I I I I I I I
58
I I I I I I I I
I I I I I I I I
I I I I I I I I
I
I I I I I I I I
I I I I I I I I
I I I I I I I I
I Melissa Guerra/ Dontel I
I I I
I Melissa Guerra I
understand if severance acbon is
Sutton
Align CFC and BAC IVR contatnrnent rate to 43%- 50 FTE
71 needed
CFC Operational effiCienCies related to project based process I Beth Fernando I I
Improvements - 15 FTE I I
Greater uDhzaDon of e-record1ng - 3 FTE Beth Fernando Greater utlltzatron of e-recordrng 3 FTE Beth Fernando
I I I I
I I Consolrdatron of CEMA Requests tnto one Site - 1 m TBD
I I
I I
I I I I
I
Evaulate planned FTE reduction to understand tf severance I Jackie Bailey I
actton ts needed
I I I I
I I I I
I I
Greater uttl!zatton of e-recordrng - 1 FTE Beth Fernando
I I I I .
Evaulate planned FTE reductiOn to understand if severance Gab<! BarrOSO/Donie/
action is needed Sutton
Investor Accountmg workk>ad re-distnbuiJon saves - Stmt Valley
(3 FTE)/Evaulate planned FTE reduction to understand if Gabe Barroso
severance action ts needed
I I I I
I I I I
I I
A T B l c I D I E I F I G
I
H I I J I K
SV_CS013 5bfllng Incruse 12 Cal Center lncreaso hauls c# Operation CR:-SERV-SV-Screenpop -29 -466,1125
B._
' I
I
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I
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SV_CS013
I Staf'llng Incruse I
11S Remittance Staffing Increase
I
-s -84,211S
I
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I I
SV_CS013 Stlltrlng lncrellse 1411 Cal Center escalotlcn queue -29 -1,644,358
I Staffing Incruse I
I I I
I
I
I
AdJust BAC staffing mcxJel to CFC's mcxJel
~
SV_CS013 1S7 Call Center staff to peak -2S
I
-1,207,S64
I "staff to peak"
St-mllned CR: -SERV-SV-Homi!Equity-
Reducton of volume from card process will
SV_CS014 97 Di>bursements Volume Rflductlon 3 100,658 result m add1t1onal 1 FTE management
~
......... 002-Heloc Di>bursemonts
recluct1011.
I
Streamlined
I I I
CFC-SERV - Adaptive
I
I
I I
SV_CS014 104 Collections Mutual CUstome.- Call Volume 6
I
116,60S
~
I Processes Controls
St-mllned
CR:-SERV-SV-IrNeStcr
SV_CS014
.........
114 Remittance ACH Enrollment Accounting I R M A ~ 3 48,303
~
Transfers
I
I I
I
I
I
I
I I
Strum lined
I
I
SV_CS014 154 Call Center call repeat rate 40 I 644,034
~
Processes
I I
SV_CS015
System-
10 Call Center Contalnmont Rate
CR:-SERV-Integrate
62 1,076,604
~
PrKtlce IVR/VGS
SV_CS01S I
System Best
I
36
I
Foreclosure CIWI
I
I
1
I
12,076
I I
I
~
I Practice
I
System-
CFC-SERV-SV-IrNeStcr
SV_CS01S 88 lrNeStcrAcctg
- ~ ~
Accounting IRMA Wire 8 104,187
~
PrKtlce
Transfers
sv_cso1s
I System Best
I
101
I
Collections Adaptive Control
I CFC-SERV-SV-centralized I
180
I
7,896,657
I
i
j ReductiOn on Outbound call volume through
I
Practice Interaction Management
I
I adaptove controls- 60 FTE
~
I
SV_CS01S
System-
179 Bankruptcy System Best Practice 5 55,1181
~
Prwctkle
I System Best I
I I I I I
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~
SV_CS015
! Practice I
181 Collections Mutual Custome.- Call Volume 40 373,206
I !
SV_CS016
s.,......
49 Speciall.cilns System Calslllldalion 3 60,378
~ c---
I
Systems
I
I Master Servicing
I
I
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SV_CS016
I Consolidation
74 5602000
I
6
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120,756
I
SV_CS016
s.,......
100 Coill!ctions Global Campaign
CR: -SERV-SV-Homi!Equity-
s 103,978
~
~ 002-Heloc Di>bursemonts
SV_CS016
I Systems
I
180
I
Foreclosure Starr Rationalization
! I
20
!
223,924
I ! I ~
I Consolidation
SV_CS016
s.,......
182 Cal Center HELOC FTE 60 485,168
~
Con-
SV_CS016
I
Systems
I
183 I Loss Mitigation staff rationalization
I I
40
I
33S,886
I I
I
~
I Consolidation
I
CR:-SERV-SV-IrNeStcr
SV_CS017 Tu 89 Tax Venclclr Fees Accounting IRMA Wire 0 188,000
~
Transfers
I
I I
I
i
I I I
I I
Current lean 1s to accept BAC pracbce of
I
blhng all uncontrollable tax penalt.es to
SV_CS017 Tax 91 Tax tax penalties
I
9 468,844 I
j productiOO sources; tax seiVIce responsible
m
I I I for 1nrttal recovery attempts.
SV_CS017 Tu 93 Tax lellerage NOR 0 1,079,100
I I I
I I
I I I
I
I
Reductron m domestiC salary expense by
~
SV_CS017 Tax 123 Tax
I
offshore
I
4 193,210
I utiliZing CFCI offshore staff - 4 FTE
SV_CS017 Tu 124 Tax
-
-4 -108,4111
Increase rn offshore salary expense by
~
utilizmg CFCI offshore staff - 4 FTE
I I
I
I
I I I I
Utrhze Delrnquency ServiCrng System to
SV_C5017 Tax 12S Tax
I
Delinquency S'o'Cg System -2 2,S08,684 provrde tax detrnquency data to BAC's non-
.E._ I I I I escrowed tracked portfoliO. - 2 FTE
SV_CS017 Tu 126 Tax FTE to Cust Contact 24 386,420
~
I I I
:
I
I
I
I
I
I
SV_CS017 Tax 127 Tax Insourted Model
I
-24
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-386,420
I ~
SV_CS017 Tu 128 Renlttaru RoncliolloniDeposit 7 112,706
..!.Q2
I Vendor I
I
!
I I I I
increase outsourte percentage I
Evaulate planned FTE reduct1011 to
SV_CS018 ILeverate/Procurem 41 REO 28 1,387,463
understand if severance actK>n rs needed
101 ent 5avinM
L I Ml N I 0 I PI a I R Is I T
I u lVI w I
x --rv
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Gary Canady

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through adapt1ve controls- 60 FTE
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Frank Duda
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Frank Duda
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Frank Duda I I
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F
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i I j Reduced REO Marketing Costs - 1 j
L I I
Beth Fernando
i
of Beth Fernando
101 REQ- '<FTE
AB AC AD AE AF AI AK
Evaulate planned FTE reductJon to
Melissa Guerra/Doniel
understand if severance actton is
Sutton
Increase CFC hours of operatiOn to match those of BAC Mel1ssa Guerra
72 needed
I I I I I
I to staff would be reqUired 1f current CHL customer
I
understand if severance act1on is Jackie Ba1ley l1ne enrollment functionality 1S not supported wrth SAC Jackie Bailey
needed - 5 FTE
I I I I I I I I
Reducbon of volume from card process
will result '" add1t1onal 2 FTE Gary canady
management reductoo.
I
[
I I I I I I
Reduction tn FTE support assoc:1ated to ACH enrollment process
understand if severance action is Jackie Ba1ley Jackie Ba11ey
needed
-3 FTE
I Melissa Guerra/ Donel I
I I I I
I Mel1ssa Guerra I understand if severance act1on ts
Sutton
Decrease '" BAC call repeat rate.
needed
Evaulate planned FTE reducbon to
Melissa Guerra/Donlel Ahgn CFC and BAC IVR rate to 43%. Ahgn CFC and BAC and
understand if severance action is
Sutton Web contatnment rates
Mel1ssa Guerra
needed
I I I I I I I I
Gabe BarrOSO/Doniel Ut1llze SAC's Investor Reportmg Management AssiStant (IRMA)
understand if severance act1on IS
Sutton system to process 1nvestor rerr11ttances (4 FTE).
Gabe Barroso
needed
I ReductiOn on Outbound call volume I
throogh adaptive controls- 60 FTE
Glen Watters
I I I I I I I
I I I I I I
Reduct1on 10 call volume based on consohdat1ng mutual
I Melan1e Hcx:lges I
customers - 10 FTE
UtiiiZabon of combined technolOgy supporbng the ARM
processmg exceptoos such as Interest Only ARMs, Arm Gabe Barroso
Aud1ts, Buydowns, F1xed Rate Interest Only- 3 FTE
I
I I I
Ehm1nat1on of SB0200 MSPOOl ProjeCt Number- 6 FTE
I
Jay Pechulls
I I I I
understand if severance acbon IS Expand use of Global campaign management process Melanie Hodges
needed
I I I I I I I I
I
I
I I I I I I I
I
I
I
I I I I I I I
I I I I I I I I
I
I
I I I I I I !
Sh1fbng of FTE responS<ble for customer servx:e tasks to
understand If severance act1on 1s Frank Duda
Customer Contact. - 24 FTE
Frank Duda
needed
I
Evaulate planned FTE reductiOn to
I I I I I I
of FTE responS<ble for customer seiVIce tasks '"
I I
understand if severance act1on is Frank Ouda
Customer Contact. - -24 FTE
Frank Duda
needed
Evaulate planned FTE reductiOn to
Effioenoes from sh1ftmg non-<:ust:omer serv1ce related tasks to
understand if severance action iS Frank Duda Frank Duda
needed
1nsourced tax mcx:lel. - 7 FTE
101 I
CFC OperatJonal efficJencJes related to proJect based process
tmprovements - 5 FTE
Reduction tn call volume based on consol1datmg mutual
customers 10 FTE
CFC Operational effioenc1es related to projeCt based process I
Improvements - 20 FTE
FTE consolidatJon related to HELOC assoc10tes and staffing to
peak hours resulbng 1n 5-10% reduction - 30 FTE
Reduction from consohdat100 of cans to l1ke customers. - 20
FTE
Beth Fernando
Melanie Hcx:lges
Beth Fennando
Melissa Guerra
Beth Fernando
I I
I I
I I
I I
I I
I I
I I
I I
I I
Ubhze BAC's Investor Reportmg Management ASSistant
(IRMA) system to process mvestor rem1ttances (4 FTE).
Reduct1011 1n call volume based on consolidating mutual
customers 10 FTE
FTE consohdabon related to HELOC assoc.ates and staffing
to peak hours result1ng m 5-10% reductiOn - 10 FTE
I I
I I
I I
I I
Gabe Barroso
I I
I Melante Hcx:lges j
I I
I I
Melissa Guerra
Reduction 1n call volume based on consolidat1ng mutual
customers 10 FTE
FTE consohdatiOO related to HELOC assOCiates and staffing to
peak hours result1ng m 510% reducbon - 20 FTE
I Melame Hodges
Mehssa Guerra
~ Reduction from consohdabon~ c a l l s to like customers. 10 ~ Beth Fernando I ~ ReductiOn from coosohdat1on~ c a l l s to hke customers. 10
1
Beth Fernando
II I I
I I I I
I I I I
I I I I

c

110

2
3

116

f-ill

125
A I B I c
SV_CS020 IJMglng PC-1
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SV_CS021 j
SV_CS024 i
Headcount
Reductio'! __
I PC-4
t---
SV_CS025
SV_C5025
SV_CS025
SV_C5025
SV_CS025
SV_CS028
SV_C5029
Govt Binder
I
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I Vendot' Elimination I
v-Elimination
I Vendor Elimination I
I I
v-Elimination
! Pinnacle I
!Collateral Database I
I I
sv_cso30
SV_C5031 I
DRM
MERS
SV_CS033 Collateral Imaging
I
SV_C5034 I
Streamline
Shipping
SV_CS035
SV_R0001
SV_R0002
SV_ R0003
SV_R0004
OF_R0001
OF_R0002
I
-UnltCoot/-
Prllctlcle Adoption
jsubsldlary Revenue I
SuboniiNitlon ,_
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I Reconveyance Fees I
Jn-Aa:tg
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i 55 -Title a Closslng l
1 Operations Target I
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1
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OF_R0003 I
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R.....,ue

55- Flood
Determination
Revenue
Opportunity
OF_CS001
PRM-Ma..._m
Efrlcletlcles
PC-2
42
94
95
96
161
PC- 5
PC-6
PC-7
PC-8
PC9
PC-3
58
R0_001
R0_003
R0_004
R0_005
CS-1
C5-2
C5- 3
CS-4
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Post Closing lnsource BAC Post Closing lmoglng 0 0
- ------ -- -------
1
Post Closing Headcoont Reduction I o I o-t---
1
; I I -----
Post Closing Government Insuring Binder
REO
I Disbursements
Disbursements
I Disbursements
cal Center
Post Closi"9
Post Closi"9
Post Closing
Post Closi"9
Post Closing
Post Closing
ca Center
I
Recon
Trust/landsafe
Subadinations
I Reconveyance
lnvest!rAcctg
I
Closing Services
Closing 5ervta!s
I Closing Services
Closing 5ervta!s
national prolltder
EquitySmart
fqultySmart
CFC -SERV-SV-HomeEquity-
002-Heloc: Disbursements
EquitySmart
ICFC -SERV-SV-Hornefquity- 1
I 002-Heloc Disbursements
ACT outsourcing
Pinnacle
Collateral Tracijng Enterprise
Database
Data Resource ManaQefl'le1t
MERS Registration
Collateral Fli< lmoging
I
I I
I Streamline the process or shippl"9 1
Countrywide files
I
POC ResolutJon
Incremental Revenue
3rd Party Fees
Coll<ction or Reconveyance Fees I
lnvesllr Advances
55 -Tille & Clossi"9 Operations
Target Environment
55- Credit Report-....
Opportunity
I
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Opportunity
PRM - Management Elllclencll!s
80
3
1
0
0
0
0
0
0
0
0
-15
0
0
0
0
-13
0
0
7
1,228,838
238,521
62,387
336,000
233,333
0
0
0
0
0
0
- 724,538
2,414,149
312,1140
205,000
1,764,000
-10,008,736
0
-1,000,000
1,000,000
1
Use of nat1ona1 provider for clos1ng sei'Vlces
1 FTE/ Increas1ng outsource percentage of
REO -19 FTE
Support for the EqUitysmart card w111 move to
B a A and assoc1ated 3 FTE will be ellm1nated
atCW.
Support for Falcon fraud engtnes will move to
BofA - 1FTE
Move support for the Equ1tysmart card
product to B of A
D1scont1nue to outsource calls to ACT.
Reduce MERS reg1straoon by 50% of total
CFC loan volume
Centrali ze all Title product vendor selection
and ordering through CFC' s TS2 platform and
, allocate a controlled port1on of the t1tle orders
to the BAC nle Insurance Agency. ThiS
hybnd model w1ll enable BAC to rnax1m1ze
earn1ngs through chck charges and ut1hze
BAC's title agency.
OF_CS002
ss-10% I
Management ,
Reduction I
C5 - 5 I Closing Services 55 - 10% Management Reduction I 6
l
875,875
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L I Ml N I 0 PI a I R Is I T
I
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SCM Written notice must be sent to
3rd party vendor, ACS, to end Amy Kushner
relationship

'
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--

I if severance action is needed orne u on ' CFC contractors un e n t actiOn ts onte u on I
1 I O I
Beth Fernando
Increastng outsource percentage of
Beth Femando

REO- 20 FTE
i
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Gary Canady l
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Gary Canady
J..Qz:
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Mehssa Guerra
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110 I
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BAU project to convert DART to
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WtnCMSS must be completed so that
I
manual releases can be converted to
m
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electronic releases
ill
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understand if severance actiOn IS Dontel Sutton
needed
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ABf AC I AD I AEI AF AG IAHI AI I AJ I AK
Utilize CFC' s mhouse 1rnagmg shop
Begin Full Filo Imaging (dependent
PUC dependent
upon the the deplafrnont ct the new
.ill
target state fulfilment system)
.ill

.1Q1
Increasi ng outsource percentage of I
REO 20 FTE
Beth Fernando
I
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110

I

I I I I I I I I -
Closing package shipped directly
from closing agent to a central

imaging site
"Paperless" Futfillment environment
I
(dependent upon the the deployment
of the new target state fulfillment PUC dependent
system)/ Paperless Env1ronment 10
I
DMSFTE
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fill

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m
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Consolidation r:X the two compames
will result 1n an opportunity to reduce
10% a the current mfrastructure due
to over1app1ng and/ or redundant
functoos 1ncludtng operational support
.lli
funcbons and management positions.
I I I I I I I
A 10% manager reduct1on IS expected I
to be reahzed as a result of cornb1mng
125 i nrocesses..
t t
Evaulate planned FTE reduction to understand tf severance
Evaulate planned FTE reductiOn to understand tf severance
action ts needed
Incorporate CFC's flooj determmatton fee of $26 on mortgage I
volume '" the Target State.
I I
I I
I I
I I
I I
II
- +---tt ---
1 I
I I
II
I I
I I
I I
I I
A I B I c D I E I F I G I H I I I J I K
OF_CS003
55 Credit Report
CS6 Closing Services 55 - Credk Report Cost Opportunity 0 15,681,728
.1l
c . . . t ~ n l t y
I
I
I
I I
I
55 . Flood
I I
OF_CS004 Determination
I
CS7 Closing Services 55 - Flood Determination Expense i 0
I
894,167
I
Expense
I I .ill
OF_CS005 55 Yalutlons CS8 Closing Services 55 - Valuations 0 18,918,750
Ut11tze BAC's bump logiC to ach1eve appra1sal
ill
cost effiCienCies.
I
55 - Trt-merve
I
I Closing Services
! I I I
I
.ill
OF_CSOO&
Opportunity
I
CS9 55 - Tri-merge Opportunity 0 319,000
!
OF_CSOOl
-
PRM1 PRM Reductions 7 1,-,000
130
ABI AC AD AE AF AG IAH AI I AJ I AK
~
BAC wlllntegrate LandSafe's fkxx:l determmat1on products and
process 1nto the comb1ned target env1ronment. LandSafe w111 be
the pnmary prov1der of flood deterrrunatJOns and w111 fallover to
rill
other providers tf needed.
r1l!!
I
I I I I I
Leverage CFC's n house tnmerge process to fulf11l merged
I I
~
credit reports.
Consohdatton of the two compan1es
w1U result tn an opportunrty to reduce
10% of the current Infrastructure due
to overlapping and/or redundant
functiOns tncluding operatonal support
Funct1ons and management p o s ~ t o n s .
130 13 FTE
-,
'
A B c D E F G H I J
1
r---4---- - ------- --- ----- - ---- ------ -------- - - - ----- --- -- -- -- --- - ---- -- -------------- -------- ---- ---------- --------- - -- ------ ----- - --- ----
3
4
------ f --------
- - . . - --- -- --- -

---- --------
8
- - Mesurement People{Process

__ ___
SV_CS003 175 LandSafe 2 203,381
BE
SV_CS005 I Operational Best PrKtlce I 8 I Reverse Mortgage I OptimiZe Model I I 10 I 501,072 I I
SV_CS005 PrKt1Ce 15 SUbordinations 31'0 party feeS 4 200,429
SV_CS005 I Operational Best PrKtlce I 50 I Special Loans I ARM notification I I 0 I 68,000 I I
DSI SA
sv_csoos 84 lnvestcr Acctg Staff Rationalization Report Remit 4 210,014
t:Ji=
SV_CS005
I Operational Best PrKtlce I
117 I Loss Mitigation I modification volume I I
3 I
161,695 I I
I 1s SV_CS005
OpenotloMI - PrKtlce
137 Remittance staff rationalization 3 195,513
t:::&=
SV_CS005
I
Operational Best PrKtlce
I
150
I
can Center I reduced shift differential !
I
0
I
120,667
I I
SV_CS005 170 can Center Fund Drill!! Delight 0 160,000
Sf
SV_CS006
I
Outsourclng{otfshorlng I 35
I Foreclosure I
offshoring I I
1 I
20,660
I I
SV_CS006 38 Foreclosure post sale to vendor 10 501,072
I I I
Simple
I I
Desktop
I
I I I

SV_CS006 Outsourclng{otfshorlng 48
Assumptions
Name Changes
Standalllization
4
I
94,015
I I
SV_CS006 51 Special loans offshor1ng 5 269,492
I I I I I I I
I
I
SV_CS006 Outsourclng{otfshorlng 130 Remittance offshore 2 38,907
I
cl!=
I
SV_C5006 142 Remittance offshore 2 45,112
r--1L
SV_CS007
I
Process Automation
I
6 I Reverse Mortgage I Hazard/Flood Insurance I
I
0
I
25,054
I I
SV_C5007 Autoonftlon 7
Delinquent Property
1 50,107
Dr::
Tax
SV_CS007
I Process Automation I
11
I can Center I ReduceAHT I I
62
I
3,265,881
I I
I zs SV_CS007 ......_A_ 34 Foreclosure Cla1m Auditing 3 121,271

SV_CS007 I Process Automation
I
55 I Escrow{lnsurance I BPM! Disbursements I
I
5
I
286,999
I
I
I
I I

SV_CS007 ......_A_IItlon 59 Escrow{Imurance LPM! Disbursements 0 25,054
c----.31;--
SV_CS007
I
Process Automation
I
67 I Escrow/! nsurance I Ml Deletion
I I
1
I
50,107
I I
1---i ;---
SV_CS007 ......_A_Ion 80 E Oscar Batching 2 104,006
!
1---i ;---
SV_CS007
113 I Investor Acctg I P&l Reconciliations I I 3 I
150,322 I I
1---i

SV_CS007 ......_A_Ion 118 E Oscar Batching 6 300,643 !
1---i r--
SV_CS007
132 I Remittance I Zero Coupon I I 3 I 161,695 I I
SV_CS007 ......_A_Ion 145 Remittance Maxlrnlllon 1 53,898
f---''---
I I I I I
I
I I I
SV_C5007 Process Automation 178 Bankruptcy Process Automation
I
25 1,045,097
I sv_csoos ReconT....t 77 Recomleyance E-recording 42 2,104,505
I I I
Commert:ial
I I
I I I I
BE
SV_CS009 Reduction in Business Scope 2
Servicing
23 2,871,582
SV_C5010 Site CoMolldlotlon 16 Partial Release Staff Rationalization 5 258,119
SV_CSOlO
I
Site Consolidation I
19
I CEMA I Consolidation I I 0 I
25,054
I I
BE
SV_C5010 Site CoMolldlotlon 22 Remittance Site Consolidation 1 29,229
SV_CS010
44
I Collections I span of control I I 5 I
260,121 I I
SV_C5010 Site CoMolldlotlon 82 lnvestcr Acctg Site Coosclidation 11 542,065
Pi=
SV_C5010
I
Site Consolidation I
120 I Reporting I Site Consolidation I I
2
I
123,176
I
I I

SV_C5010 Site CoMolldlotlon 121 Escrow{Insurance Site Coosolldation 2 126,967
I I
I Escrow{lnsurance I
I I I I
I
,__.___
SV_CS010 Slte Consolidation 122 Site Coosolidation 1 53,898
I
SV_C5010 Site CoMo!- 129 Remittance consolidation 5 121,754

I
I I
I Suppcrt Staff Reduction I
I I I I
SV_CS010
I
Site Consolidation 133 Remittance 13 801,489
K I L Ml N 0 I PI a I
R s I T I u lVI w I X
y
1 PROJECT CHEVRON - 2010 - MORTGAGE OPERATIONS
2
3 I I
4 January, 10 February,10 Mardi 10 April 10 Mav.10
5
--- - - - -
I
--- +-
7
8 I -:
-- ------ -
'

Activity Responsible Activity Responsible Activity ! Responsible
1
Activity Responsible I Activity Responsible
----------- --------- ----------------J----------------- --- ---- -
BE
Frontline Agent to AVP Mgrs 4 FTE I Metame Hodges I I I I I I I
1
I i I I I
I I I I I I 1 I I I : I I I
Investor Accounbng wor1<1oad re-
Gabe Barroso
3E
d1stnbut1011 sa'leS - Buffalo 1.0 FTE)
I I I I I I r I I I I I I I
I
I
I I I I I I I I I I I I

I
3E
I I I I I I ! I I
Offshorng (lnd1a)- 1 FTE I Beth Fernando i I I I
I I I I I I
I
I I I I I I I
=:=::
i
I
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I
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I FTE trans1t1011 to leverage current I
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i repebtrve tasks to Zero
::1!:::
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Coupon processmg. - 1 FTE i
I
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I I I I I I

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-
I I ! I I I ! I I I

I i I I I I
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I I I I 1 I l I I I I I I I
__...;
I I I I I I ! I I I I I I I __...;
__...;
I I I I l I I I I I ! I I I __...;
.....;
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i
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ICFC Operat1onal effiCienCies related to I I
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::-::
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pt= I I I I I I I I I I i I i I
TranSitton all Investor Accountmg TranSition all Investor Accounting
functions out of Chandler, AZ, functiOns out of Chandler, AZ,
understand if severance action is Gabe Barroso
dtstnbutmg to rematntng domestiC
Gabe Barroso
dtstnbut1ng to rematmng domestJC
Gabe Barroso
needed

s1tes (7 FTE). Sites 3 FTE).
Consohdabon of S1tes - 2 FTE I
Darrell Fox I I I I I I I I I ! I I I
r---=-

I
I
I I I I
I
I I I ! I I I

I :
Consohdate prcx:ess1ng Reconciltat1on
and BalaniCIIJ9 c:l DepoSitory Accounts
being performed at five Sites stateside Jack1e Bailey
to two proce551ng Sites, Greensboro, NC

and Plano, lX.- 2 FTE
I
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June.lO
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49
AS AC AD AE AF AG AH AI AJ AK AL AM AN AO AP AQ
1
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3
-
4 JulY. 10 August.10 September 10 October 10 November 10
5
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+---
- - -
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-- -
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Activity Responsible Activity Responsible Activity Responsible I Activity Responsible Activity Responsible
----------- ---- -------------- ------ -- - - - - - - - ~ - - - - - - - - - - - - ---- - -------j-
1----'-"--
I I I I I I I I I ! I I I I I
t-H-
1 13 I I I I I i I I I I i I I I
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49
I
Activity
Consolidate processmg Reconciliation and Balanc1ng of
DepOSitory Accounts be1ng performed at five s1tes stateSide to Jackie Ba1ley
two processmg Sites, Greensboro, NC and Plano, TX.- 3 FTE
50
A
SV_CS010
SV_CS010
SV_CSOll
SV_CSOll
SV_CSOll
sv_csou
sv_csou
SV_CSOll
SV_CSOll
SV_CS012
SV_CS012
SV_CS012
sv_csou
SV_CS012
SV_CS012
SV_CS012
SV_CS012
SV_CS012
sv_CS012
SV_CS012
SV_CS012
SV_CS012
SV_CS013
SV_CS013
sv_csou
SV_CS013
sv_CS013
SV_CS014
SV_CS014
SV_CS014
SV_CS014
SV_CS01S
SV_CS015
SV_CS015
SV_CS01S
SV_CS015
SV_CS015
SV_CS016
SV_CS016
SV_CS016
SV_CS016
SV_CS016
SVCS016
B
Slteeon.ol-
Site Consolidation
S.,.n of Control
Span of Control
S.,.n of Control
Span of Control
S.,.n of Control
Span of Control
S.,.n of Control
Sboff Rationalization
--- Sboff RatlonaHzatlon
--- Sboff Rationalization
---
---
Stafi'Ratlonalatlon
---
Sbllltlg--
Sufflnglncrease
Staffltog -- Sbofflng Increase
Staffltog-
Streamlined Processes
--"""-
Streamlined Processes
--"""- System Best Practice
s,......- Practlal
System Best Practice
s,.._ __
s,.._ __

s,_,.. eon.ol .... tlon
144
160
14
23
40
43
108
109
174
3
5
13
17
33
45
87
105
112
134
171
176
177
'
12
115
149
157
97
104
114
154
10
36
88
101
179
181
49
74
100
180
182
183
R.erTittance
call Center
calc:er-
Acquisitions
Colections
REO
Colections
Loss Mitigation
Acquisitions
Statements
Bankruptcy
can Center
Acquisitions
Plan Challenge
Colections
Investor Acctg
Colections
E
SUspense payments
site consolidation
Span d Contrcl
Span dControl
span dcontrol
Site consolidation
span of control
span of Control
Span d Contrcl
Staft' Rationalization
Reduet1on 1n SUpport
Groups
Reduce front hne staff
Pre-Save
Skip process
Staft' Rationalization
Investor Acctg I PMO Redundancy
R8nlttance Late Charges
R8nlttance I staff rat1011ahzabon
Escrow/Insurance portfcllo re:luction
I Escrow/Insurance I portfolio reduction
ca1 c:enter Containment -
can Center
R8nlttance
can Center
calc:er-
Disbursements
Colections
Remittance
calc:er-
can Center
f'<lledogJne
Investor Acctg
Colections
Bankruptcy
Colections
I Special Loans
-Servicing
I Collections
Foneclasune
can Center
LossM
lncnease hours d
Operation
5ta111no Increase
escalation queue
staff to peak
Volume Reduction
Mutual CustrJmer caM
Volume
ACH Enrollment
caM repeat rate
Containment Rate
CIWI
Improvements
Contrcl
Mutual CusiDmer ca1
Volume
System Consolidation
580 2000
Global campaign
HELOC FTE
staff ralionalzation
F
CFC-SERV-SV- DSI SA
Report
CFC-SERV-SV-centrallzl!d
Inle"action Management
CFC-SERV-SV-Screenpop
I
CFC -SERV-SV-HomeEquity- 1
002-Heloc Disbursements
CFC-SERV-
Contrcls
CFC-SERV-SV-Investor
Accounting IRMA Wire
Transfers
CFC-SERV-Integrate
IVR/VGS
CFC-SERV-SV-lnvestor
Accounting IRMA Wire
Transfers
CFC-SERV-SV<entrallzl!d
lnle"action Management
I
CFC -SERV-SV-HomeEquity- 1
002-Heloc Disbursements
G
7
0
35
1
12
6
30
31
1
6
2
155
6
47
5
6
38
3
2
17
3
2
-50
-29
-5
-29
-25
3
6
3
40
62
1
8
180
17
55
3
6
5
52
60
40
H
213,755
750,000
2,035,230
63,483
1,234,661
772,487
1,881,761
1,967,992
128,748
436,556
106,636
9,626,681
342,656
2,524,205
266,591
390,092
2,086,750
169,738
114,219
951,904
198,260
81,933
-2,700,110
1,453,111
-261,910
-1,702,040
-1,252,682
179,077
300,643
150,322
2,G04,291
3,341,705
50,107
431,188
10,565,724
685,119
2,535,328
150,322
300,643
323,774
1,997,296
2,792,609
1.857,950
K
I
L
Consolidate prcx:essmg Suspense or
Part1al Payment functtons betng
Jackie Ba1ley
performed at four Sites to two Sites and
eventual Single Site locatiOO. - 2 FTE I
Team Mgr to VP/FVP Mgrs 2 FTE I Melante HOOges
I
understand if severance action is Gabe Barroso
needed
Staff reduct1ons assoCiated to effec.,ncyl
gatns 1n both BAC and CHL operattons - Jackte Bailey
2 FTE
CFC Operat1011al effic1encO>S related to I
project based process tmprovernents 5 Beth Fernando
FTE
Reductoo tn call volume based on
consolidatmg mutual customers - 10 Melame Hodges
FTE
I
CFC Operatooat effioenctes related to
proJect based process - Beth Fernando
10 FTE
IMI
N
I
0 I PI a
I I I I I
I I
I I
I I I
!Investor Accounung worl<load
d1stnbut10n Sm Valley (3 Gabe Barroso I
I
i
I I I
I PMO redundancy saves (1 FTE)
I
!
I I I I I
I I
I I
I I
I I
I I
I I I I I
I I I I
I
I I I I I
Reduction tn call volume based on
coosolidatmg mutual customers- Melame Hodges
5 FTE
I I I
I I
I
R
I s I T
I Gabe Barroso I PMO redundancy saves (2 FTE) Gabe Barroso
'CFC Operattonal effiCtenC1es related tal
project based process tmprovements - Beth Fernando
5 FTE
I
CFC Operattonat effictenctes related to
proJeCt based process tmprovements Beth Fernando
10 FTE
50
z
Reduction 1n Frontline Agents
eliminates need for team leader.
AA
German Bemtez
AC AF AL
I I I I
I I
I i I I
I I I I I
! I I I I I I I I I
i I I I I I
I I I I
I I I I I
I I t I
I I I I I I
I I
I I
I I
I I
j CFC Operational efficienCies related to I Beth Fernando I
J project based process 1mprovements 2 FTE 1
I I
I I I I I i
I I
CFC Operational effiCiencies related to
project based process Improvements Beth Fernando
10 FTE
CFC OperatiQnal related to Beth Fernando
project based proceSS ImprovementS 2 ffi
I I I ! i
ConSOlidate processnlQ Suspense or Partial Payment funcbons
being performed at four srtes to two Sites and eventual Single Jack.Je Baley
Site location. 3 FTE
50
A B E F G H
I
CFC-SERV-SV-Investor
SV_CS017 Tax Vendor Fees Accoonting IRMA Wire 0 188,000
93 I
Transfers
5V_CS017 Tu 91 Tax tax penalties 9 485,086
SV_CS017 I Tax I
93 I Tax I leverage NOR I 0 I 1,079,100
5V_CS017 Tu 123 Tax cAI'shcre 4 200,429
SV_CS017 I Tax I
124
I Tax I offshore I I
-4
I
-112,246
5V_CS017 Tu 125 Tax
Delinquency 5YC!I
-2 2,505,074
Systen
SV_CS017 I Tax I
126 I Tax I FTE to Cust Contact I I
24
I
1,202,574
5V_CS017 Tax 127 Tax Insoun:edModel -24 -1,202,574
SV_CS017
I
Tax 128
I
Remittance I Reconciliation/Deposit I
I
7
I
350,751
sv_cso18 v-..__,Procu_t 5aw11ot11 41 REO
1ncrease outsource
28 1,533,826
percentage
sv_cso2o
I
Imaging
I
PC-1
I
Post Closing
I
Insource BAC Post
I I
0
I
0
I
Closing Imaging
5V_CS021 tteackmunt Redooction PC-4 Post Closing Heodcount Reduction 0 0
SV_CS024
I
Govt Binder
I
PC-2
I
Post Closing
I Government Insuring I
I
0
I
0
Binder
5V_CS025 v-Elimination 42 REO national provider 80 2,174,891
SV_CS025
I Vendor Elimination I
94 Disbur>ements I EquitySmart I I
3 247,743
5V_CS025 V......,EI_ 95 Disbur.zments EquitySmart
CFC -SERV-SV-Hanefqulty-
1 64,755
002-Holoc Disbur.;ements
SV_CS025
I
Vendor Elimination
I
96
I Disbur>ements I
EquitySmart
ICFC -SERV-SV-HorneEquity- 1
002-Heloc Disbur>ements
0
I
672,000
5V_CS025 V-El- 161 caH Center ACT ootsourcing 0 233,333
SV_CS028
I
Pinnacle
I
PC-5
I
Post Closing
I
Pinnacle I I 0 I 0
I
5V_CS029 Collateni o.ta- PC-6 Post Closing
Collteral Tracking
0 0
ErUrpr1se Database
SV_CS030 I
DRM
I
PC-7
I
Post Closing
I
Data Resource
I I
0
I
0
Management
5V_CS031 MERS PC-8 Post Closing MER5 Rllgistration 0 0
SV_CS033
I
Collaterailmaglng
I
PC-9
I
Post Closing I Collateral File Imaging I I 0 I
0
Streamlne the pnxess
5V_CS034
_ ........ Slllpplng
PC-3 Post Closing r:l shipping 0 0
Illes
SV_CS035 I Best Unit Cost/Best Practice Adoption I
58 call Center I POC ResolutiOfl I
-15
I
-756,796
5V_R0001 s. ....... ,_ .. R0_001
Recoo
Incremental Rellerlue 0 2,414,149
TMt/Landsafe
SV_R0002 I Subordination Fees I R0_003 I Subordinations I 3rd Party Fees I 0 I 312,840
5V_R0003 R....,_nc:e_
RO __

Collection r:l
0 205,000
ReconYeyance Fees
SV_R0004 I In..-orAcctg I RO_OOS Investor Acctg I In\leStor Advances I I 0 I 1,764,000
55 &. Clossing
OF_R0001 55 -llUe &. Closslng Operations Target ErMrool"nl!f1t C5-1 Closing Services Operlltioos Target -252 -26,447,050
Envi101l11l011t
OF_R0002 I 55 - Credit Report Revenue Opportunity I
CS-2 I Closi Services I 55 - Credit Report
ng Revenue Opportunity
I 0 I -9,400,000
55-Flood
OF_R0003 55- Flood Rellerlue Opportunity CS-3 Closing Services o.termilatlcn Rellerlue 0 -4,000,000
Opportunly
OF_CS001 I PRM - Management EffiCiencies I
CS-4
I Closing Services I
PRM - Management
I
I 13 I 2,000,000
EffiCiencies
OF_CS002 55 - 10% Management Reduction CS-5 Closing Services
55 - 10% Management
22 3,003,000
Reduction
OF_CS003 I 55 -Credit Report Cost Opportunity
I
CS-6 I Closi Servic Iss -Credit Report cost I
ng es Opportunity
I 0 I 15,200,000
OF_CS004 55- Expense C5-7 Closing Services
55- Flood
0 2,612,500
ClolermNtlan Expense
OF_csoos I
SS - Valuations cs -8
I Closing Services I
55 - Valuations
I I
0
I
18,891,667
OF_CS006 55 - Tr1-merge Opportunity CS-!1 Closing Services
55-Trl-morge
0 !157,000
Opportunl:y
OF_CS001
I
Reductions
I
PRM-1
I PRM I Reductions I 13 I 2,000,000
K I L I Ml N I 0
:PI
Q I R Is I T I u lVI W I X IY
93 I
I I I
I I I I I I I I I
I I I I I I I I I
I I I I I I I ' I
I I I I I
I I I I I
I I I I I
I I I I I
I I II
I
I I I I I
Consolidation IX one wol1<flow tool to I
II I II
I
I I !I I
I
I
Custxldy vault consolidation and
lmplmutatb 1 IX standard colat8al
tr.ocl<ing soltwan! (WinCMSS) Custody
112 I v a u ~ operatJonal FTE - 33 BAC, 1 CFC
Single Doc Track platform - Data I
II I II
Resource Management I Staff
reductions assoc1ated to effeoency
ga1ns 7 BAC offsl1ore FTE
I I I I I
I I I I I I I I I I
I I I I I I I I ! I
I I I I I I I I i I
I I I I I
I I I I I
I I J I I
IncO<pOrate CFC's credit report fee IX I
I I I II
I
I I I
I I $35 on 1st mortgage volume 1n the
I
Target State.
I I I I I I I I I I I
AC AF AL AQ
I I
I I I I I I I I
I I
I I
I I
I I I I I I I !
I I I I I I I I
I I I II I I I I
I I I II
I
I I
I
I
I
I I I I I I I I
I I I I I I I I
i I I I I I I I
I I I I I I I I
I I I
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I I
I I
! I I I I I I I
AI B c I D E
1 Countrywide MET'S Risks and Opportunities
t
as o August 2008
(dollars in Hi/lions ilnd ilre Incremental) .
f-4.-
5
--- - -- - - ---- --- - --
6 Risks:
7 *Risks are denoted as neoatrve value
8
9 LOB Name of Risk DescriptiOn
10
I
Post Closina
MERS
Removal of MERS would create additional fraud loss. BAU st!keholders do not aoree on movino forward with this save.
11
2
Multi Ole
Systems Conversion Delay
Any potential one month delay in systems conversion would in delay of achieving cost saves
12 3 Subsidiaries Risk to L.andsafe Revenue Delay in moving_SAC volume to CFC subisdiaries which in missed revenue
13 4 Subsidiaries Risk to ReconTrust Revenue Deiav in movina BAC votume to CFC subisdiaries which results in rrlssed revenue
rH-
s Business Operations (legacy) Business Ops piUCJ
Leoacv BAC Business OPS arouo had a cost save olua aaainst it however this arouo will now be set uo according to Qrllanizational need with no room for savings.
15
6 All Mar1c.et Size COntraction
As the oriQination market declines there is an impact to servicing fee revenue. Using the production fonecast of 10% market decline.
16
4 All Market Size Contraction As the origination mar1<et declines there is an impact to incremental FTE needed. Using the production forecast c:/10% market decline.
17 Total Risk
HI
19 Opportunities:

*Q!>Qortunities are value
- ------ - --
21
22 LOB Name of OoPOrtunltv DescriptiOn
23
I HRD Adaptive Controls Reduction on Outbound call volume through adaptive controls may be accelerated since ROC is not tied to system conversion.
24 2 Post Closing MERS Adolltion of BAC volume to MERS platform may in fraud loss iiTlll ovement TBD
3 Multil)le Vendor Leverage/Elimination
One vendor negotiation has resutted in achievement c:1 vendor teveraoe phJQ in 08/09. Additional conversations are expected to be had which will result in incremental savinos
25
yet to be sized.
26 Total Opportunity
4
28 I NET OPPORTUNilY RISK]
F G I H I I J I K L I M N I 0 I
p
I a
1
+
!
+
- - -- - -- - L - -- --- - - --
5 I
6 I
'
Operations 1Cost Save 25%
7 Staff 5u]li>C1rt _ Revenue Oooortunitv 50%
8 I I 75%
9 Revenue ODD Cost Save Confidence Level 2008 $ Impact 2009 $Impact I 2010 $Impact 2011 $Impact Total Risk Contact Updates 100%
10
Cost Save 100% (2. 526) (2.526) Susan Adams
New/Added
I

I
11
Cost Save 25% (0.668) (0.668) Taryn Safrin
New Added ' Deleted
12 Revenue Oppo<tunitv 100% 0.833 0.833 Tarvn Safrin New Added I
13 Revenue ODDOrtunitv 100% 0.633 0.633 Tarvn Safrin New Added
__j_ ________
-----
14
Cost Save 100% (0.250) (0.250) (0. 500) (1.000) Taryn Safrin
New/Added
I
! - - --
:
15
Revenue Opportunity 25% (0. 370) (2. 221) (0.807) (3.397) Taryn Safrin
New Added I
16
Cost Save 25% 0. 119 1.065 1.635 2.818 Taryn Safrin
New/Added
I
17 $ 1.717 $ 3.472 $ 1.855 $ 0.835 $ 9.057 I
18 '
'
19
-- - -- -- - --- -- . --- - -- - -- - -- l
21
-+--------
----
22 Revenue ODD. Cost Save Conftdence Level 2008 $Impact 2009 $ Impact 2010 $Impact 2011 $Impact Total Risk Contact Updates
Cost Save 75% TBD TBD TBD TBD Rollin l:>hnson
I
23 New/Added
I
-
24 Cost Save 25% TBD TBD TBD TBD Paul Qaiborne New Added
'
Cost Save 100% TBD TBD TBD TBD carl
l------
25 New/Added
----
26 $ - $ - $ - $ - $ -
27
+ -----
28 I $ (1.717) $ (3.472)1 $ (1.855) $ (0.835) $ (9.057)
-- - ---
A B c D E F G H I J
Corresponding
Cost Save#
1 from ROCS tab Team Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 lan-09
3.0 Statements Operational Support (3) (6) (6) (6) (6)
2
3 5.0 Bankruptcy Frontline/Agent (2 (2)
4 6.0 Reverse Mortgage Frontline/Agent (1 (1) (1) (1 (1)
5 7.0 Reverse Mortgage Frontline/Agent (1 (1) (1) (1 (1)
6 8.0 Reverse Mortoage Frontline/Agent (10 (10) {10) (10 (10)
7 9.0 Call Center Frontline/Agent
9 11 .0 Call Center Frontline/Aoent (45) (45) (50 (60)
13.0 Call Center Escalation Reps (30) (40) (140) (140) (155)
11
14.0 Call Center Escalation Reps (35) (35) (35) (35)
12
13 15.0 Subordinations Frontline/Aoent - - - - - - -
14 16.0 Partial Release Frontline/Agent - - - - - - (5)
15 17.0 Acquisitions Frontline/Agent (3 (6) (6) (6 (6)
16 19.0 CEMA Frontline/Aoent -
17 22.0 Payment Processing Frontline/Agent
23.0 Acquisitions Team Lead/Team Manager (1) {1) (1) (1) (1)
18
19 33.0 Other Frontline/Agent (29 (34 (39) {47 _{47)
20 34.0 Foreclosure Frontline/Aoent - - - - - - -
21 35.0 Foreclosure Frontline/Agent - - - - - - -
22 35.0 Foredosure Offshore - - - - - - -
23 36.0 Foreclosure Frontline/Aoent - - - - - - -
24 38.0 Foredosure Frontline/Agent (10 (10) (10) (10 (10)
40.0 Collections Unit Manager/AVP (4) (4) (4) (4) (4)
25
26 41 .0 REO Frontline/Agent - - (8) (8) (8) (16 (16)
41 .0 REO (1) (1) (1) (2) (2)
27 Team Lead/Team Manager
41 .0 REO Unit Manager/AVP
28
29 42.0 REO Frontline/Agent - - - (18 (18 (18 (36)
42.0 REO (2) (2) (2) (3)
42.0 REO Unit Manager/AVP (1)
131
32 43.0 Collections Site Leader (2) (2) (2 (2)
33 44.0 REO Frontline/Agent
44.0 REO
35 45.0 Collections Frontline/ Aoent
36 48.0 Simple Assumptions Frontline/Agent
37 48.0 Simple Assumptions Offshore
38 49.0 Special Loans Frontline/Agent - - - - - - -
39 51 .0 Special Loans Frontline/Agent (5) (5 (5 (5)
40 55.0 Escrow/Insurance Frontline/Agent - - - - - - -
55.0 Escrow/Insurance Unit Manager/AVP
41
43 58.0 Call Center Frontline/Agent 15 15 15 15 15
44 59.0 Escrow/Insurance Frontline/ Agent
45 67.0 Escrow/Insurance Frontline/Agent - - - - - - -
46 74.0 Master Servicing Frontline/Agent
- - - - - - -
47 77.0 Reconveyance Frontline/Agent (7 (9) _{12) (13 {15)
48 80.0 Credit Reporting Frontline/Agent - - - - - - -
K L M N 0
p
Q R s T u
1 Feb-09 Mar-09 Apr-09 May-09 lun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09
(6) (6) (6) (6) (6) (6) (6) (6) (6) (6) (6)
2
3 (2 (2) (2 (2 (2 (2 (2) (2 (2) (21 (2)
4 (1 (1 (1 (1 (1 (1 (1 (1 (1) (1 (1]
5 (1 (1 (1 (1 (1 (1 (1 (1 (1) (1 (1'
6 (10 (10) (10 (10 (10 (10) (10) (10 (10) (_101 (10J
7 50 50 50 50
8 (62 (62) (62) .(62)
9 (60) (60) (94) (94 (94) (94 (94) (62) (62) (62) (62)
10 29 29 29 29
(155) (155) (155) (155) (155) (155) (155) (155) (155) (155) (155)
11
(35) (35) (35) (35) (35) (35) (35) (35) (35) (35) (35)
12
13 - - - - - - - - - - -
14 (5 (5) (5 (5 (5 (5 (5 (5 (5) (5 (51
15 (6 (6) (6 (6 (6 (6 (6 (6 (6) 16 (6]
16 (1 (1J
17
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
18
19 (47 (47) (47 (47 (47 (47) (47) (47 (47) (47 (47)
20 - - - - - - - - - - -
21 - - - - - - - - (1) (1 (1]
22 - - - - - - - - 1 1 1
23 - - - - - - - - (1) (1) (1)
24 (10 (10) (10 (10 (10 (10 (10) (10 (10.00) (10.00 (10.00)
(4) (4) (4) (4) (8) (8) (8) (8) (8) (8) (8)
25
26 (16 (24) (24 (24 (24 (24 (24) (24 (24) (24 (241
(2) (3) (3) (3) (3) (3) (3) (3) (3) (3) (3)
27
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
28
29 (36 (36) (54 (54 (54 (70 (70) (70) (70) (70) (70)
(3) (3) (5) (5) (5) (8) (8) (8) (8) (8) (8)
30
(1) (1) (1) (1) (1) (2) (2) (2) (2) (2) (2)
31
32 (2) (21 (2 (2 (4) (4) (4) (4) (4) (4) (4)
33 (4) (4) (4)
(1) (1) (1)
34
35 (5) (5 (5)
36 (4) (4) (4)
37 4 4 4
38 - - - - (3) (3 (3 (3 (3)
39 (5) (5) (5 (5 (5 (5 (5) _ill (5 (5) (5)
40 - - - - - - (3.75 (3.75 (3.75 (3.75)
(1.00) (1.00) (1.00) (1.00)
41
42
43 15 15 15 15 15 15 15 15 15 15 15
44 (0.5 (0.5 (0.5 _(0.5)
45 - - - - - - (1) (1 (1 (1)
46 - - - - - (6 (6 (6 (6 (6)
47 (17 (19 (22 (24 (26 (29) (32) (35 (38 (41 (42)
48 - - - -
-L__ - - (2) (2) (2) (2)
v w X
y
z AA AB AC AD AE AF
1 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10
(6) (6) (6) (6) (6) (6) (6) (6) (6) (6) (6)
2
3 _(2 (2 (2) (2 (2 (2 (2) (2) (2 (2 (2)
4 (1 (1 _l1 (1 (1 (1 (1) (1) (1 _l1 (1)
5 (1 (1 (1 (1 (1 (1 (1 (1 (1 (1 (1)
6 (10 (10 (10) (10 (10 (10 (10) (10) (10 (10 (10)
7 50 50 50 50 50 50 50 50 50 50 50
8 (62 (62 (62} (62 (62 (62 (62} (62} (62 (62 (62}
9 (62 (62 (62) (62 (62 (62 (62) (62) (62 (62 (62)
10 29 29 29 29 29 29 29 29 29 29 29
(155) (155) (155) (155) (155) (155) (155) (155) (155) (155) (155)
11
(35) (35) (35) (35) (35) (35) (35) (35) (35) (35) (35)
12
13 (4 (4 (4 (4 (4 (4 (4 (4 (4 (4 (4)
14 (5 (5 (5 (5 (5 (5 (5 (5) (5 (5 (5)
15 (6 (6 (6 _16 (6 (_6 (6 (6) (6 _16 _l6l
16 (1l (1) (1 (1 (1 (1 (1 (1) (1 (1) (1)
17 (1 (1 (1 (1 (1 (1)
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
18
19 (47) (47 (47 _147 (47 (47 (47 (47 (47 (47 (47)
20 - - - (3 (3 (3 (3 (3 (3 (3 (3)
21 (1 (1 11 _(1 (1 (1 (1 (1 (1 (1 (1)
22 1 1 1 1 1 1 1 1 1 1 1
23 (1} (1 (1) (1 (1 (1) (1 (1) (1 (1 (1)
24 (10.00) (10.00 (10 00}_ (10.00 _(10.00) (10.00) (10.00) (10.00) (10.00 (10.00 (10.00)
(12) (12) (12) (12) (12) (12) (12) (12) (12) (12) (12)
25
26 (24 (24 (24) (24 (24 (24 (24 (24 (24 (24 (24)
(3) (3) (3) (3) (3) (3) (3) (3) (3) (3) (3)
27
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
28
29 (70 _(70 (70) (70 (70) (70) (70) (70) (70 (70 (70)
(8) (8) (8) (8) (8) (8) (8) (8) (8) (8) (8)
30
(2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2)
31
32 (6 (6 (6 (6 (6 (6 (6 (6 (6 (6) (6}
33 (4) (4 (4} _l4 (4) (4) (4) (4) (4 (4 (4)
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
34
35 (5 (5 (5 (5) (5) (51 _{5 (5 (5 (5) (5)
36 (4) (4 (4) (4 (4 (4 (4} (4) (4 _l4 _ l ~
37 4 4 4 4 4 4 4 4 4 4 4
38 (3) (3 (3) (3 (3 (3 _(3 (3) (3 (3 (3)
39 _l5 (5 (5) (5 (5 (5 (5 _@ (5 (5 _l5l
40 (3.75 (3.75 _13.75 (3.75 (3.75 (3.75 (3.75 (3.75 (3.75 (3.75 (3.75)
(1.00) (1.00) (1.00) (1.00) (1.00) (1.00) (1.00) (1.00) (1.00) (1.00) (1.00)
41
42
43 15 15 15 15 15 15 15 15 15 15 15
44 (0.5) (0.5) (0.5 (0.5 (0.5 (0.5 (0.5 (0.5 (0.5 (0.5 (0.5)
45 11\ 11\
'1'
'1\ '1 ~ (1' (1 (1 (1 _(1 (1)
46 (6) (6) (6) (6 (6 (6 (6 (6 (6 (6 (6)
47 (42) (42) (42) _(42 _142 (42 (42 (42 (42 (42 (42)
48 (2) (2 (2) (2 (2 (2 (2 (2 (2 (2 (2)
AG AH I AI
1 Dec-10
(6)
2

3 (2
----- -- --
4 (1
5 (1
1- -----1--
6 (10
7 50
---+
8 (62
9 (62 ______ _j.__
10 29
-- _.,.._ -------
(155)
11
(35)
---- -- ---------- --
12
----------+--
13 (4
14 (5
----------------
15 (6
--------1---
16 (1
17 (1
(1)
18
19 (47
------------- -+-----
20 (3

21 (1 - _____ ._ __
22 1
23 (1
-------- .. ------
24 (10.00
-----------,--------------
(12)
25 l
26 (24
(3) :
27
--- - - - - - ---
(1)
28
29 (70
(8)
30
(2)
31
--- -----
32 (6
33 (4
(1)
34 , ________ ---
r
35 (5
36 (4
I --+--
37 4
38 (3)
39 (5)
40 (3.75)
(1.00)
41
42 1
43 15
44 (0.5
45 (1
t
46 (6
--+--
47 (42
48 (2
-
A B c D E F G H I J
49 82.0 Investor Accounting_ Frontline/Aoent
82.0 Investor Accounting Team Lead/Team Manager
50
82.0 Investor Accounting Operational Support
51
82.0 Investor Accounting Unit Manager/AVP
52
53 84.0 Investor Accounting Frontline/Agent
54
55 87.0 Investor Accountino Frontline/Agent
56
87.0 Investor Accounting Unit Manager/AVP
57
58 88.0 Investor Accounting_ Frontline/A_g_ent
59 91.0 Tax Frontline/Aoent em
94.0 Disbursements Unit Manager/AVP - - - - - - (2.5)
60
95.0 Disbursements Operational Support - - - - - - (1)
61
97.0 Disbursements Team Lead/Team Manager (1)
62
100.0 Collections Operational Support
63
64 101.0 Collections Frontline/Agent (60}
65 104.0 Collections Frontline/Agent
66 105.0 Collections Frontline/Agent (19)
108.0 Collections Team Lead/Team Manager (6) (12) (18) (24) (30)
67
109.0 Loss Mitigation Team Lead/Team Manager (6) (12) (18) (24) (31)
68
112.0 Investor Accounting Operational Support
69
70 113.0 Investor Accounting_
71 114.0 Payment Processing Frontline/Agent
72 115.0 Payment Processing Frontline/ Agent
73 117.0 Loss Mitioation Frontline/Agent (3 (3) (3) (3 (3)
74 118.0 Credit Reporting Frontline/Agent
120.0 Credit Reporting Team Lead/Team Manager
75
121.0 Escrow Analysis Team Lead/Team Manager
76
77 122.0 Escrow Analvsis Frontline/ Agent
78 123.0 Tax Frontline/Agent (4)
79 124.0 Tax Offshore 4
80 125.0 Tax Frontline/Agent 2
81 126.0 Tax Frontline/Aoent - - - - - - -
82 127.0 Tax Frontline/Agent
83 128.0 Tax Frontline/Agent - - - - - - -
84 129.0 Payment Processing Frontline/ Agent
85 129.0 Payment Processing Team LeadtTeam Manager
86 130.0 Payment Processing_ Frontline/Agent
87 130.0 Payment Processing Offshore
88 132.0 Payment Processing Frontline/Agent (3 (3) (3) (3
--
(:3]
- ---
K L M N 0
p
Q R s T u
49
50
51
52
53 (2)
(1)
54
55 (2)
56
(1)
57
58 (4 (4 (8 (8)
59 (9) (9 (9 (9 (9 (9) (9 (9 (9) (9 (9)
(2.5) (2.5) (2.5) (2.5) (2.5) (2.5) (2.5) (2.5) (2.5) (2.5) (2.5)
60
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
61
(1) (1) (1) (1) (1) (3) (3) (3) (3) (3) (3)
62
(5) (5) (5) (5)
63
64 (60) (60) (120 (120 (120 (180 (180) (180) (180) (180) (180)
65 (6) (6) (6) (6)
66 (19) (19 (19 (19 (38 (38 (38 (38 (38 (38 (38)
(30) (30) (30) (30) (30) (30) (30) (30) (30) (30) (30)
67
(31) (31) (31) (31) (31) (31) (31) (31) (31) (31) (31)
68
69
70 (3)
71 (3 (3 (3 (3)
72 5 5 5 5
73 (3) (3) (3 (3 (3 (3 (3) (3) (3) (3) (3)
74 (6 (6 (6 (6)
75
(2) (2) (2) (2)
76
77 (1 (1 (1 (1)
78 (4 (4 (4 (4 (4 (4 (4) (4 (4) (4) (4)
79 4 4 4 4 4 4 4 4 4 4 4
80 2 2 2 2 2 2 2 2 2 2 2
81 - - - - (24) (24 (24 (24)
82 24 24 24 24
83 - - - - (7 (7 (7 (7)
84
- - - -
85
86 (1 (1) (1 (1)
87 1 1 1 1
!I!!_
-
(3)
-
(3 (3 (3 (3 (3 (3) (3 (3) (3 (3)
v w X
y
z AA AB AC AD AE AF
49 (4) (7 (7 (7
J7
(7) (7 (7) Jil
(1) (2) (2) (2) (2) (2) (2) (2) (2)
50
(1) (1) (1) (1) (1) (1) (1) (1) (1)
51
(1) (1) (1) (1) (1) (1) (1) (1) (1)
52
53 (3 (3 (3 (3 (3 _(3 (3 (3) (3 (3 (3)
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
54
55 (2 (4 (4 (4 (4 (4 (4 _(4) (4 (4 (4)
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
56
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
57
58 (8 (8 _iB _i8 (8 iB (8 (8) (8 _(_8 (8)
59 (9) (9 (9 (9 (9 (9 (9 (9) (9 (9 (9)
(2.5) (2.5) (2.5) (2.5) (2.5) (2.5) (2.5) (2.5) (2.5) (2.5) (2.5)
60
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
61
(3) (3) (3) (3) (3) (3) (3) (3) (3) (3) (3)
62
(5) (5) (5) (5) (5) (5) (5) (5) (5) (5) (5)
63
64 (180) (180 (180) (180 (180) (180) (180) (180) (180 (180 (180)
65
ill
(6
w _(6 (6) t61 _i6) (6) (6 _i6 _i6)
66 (38 (38 (38 (38 (38 (38 (38 (38 (38 (38 (38)
(30) (30) (30) (30) (30) (30) (30) (30) (30) (30) (30)
67
(31) (31) (31) (31) (31) (31) (31) (31) (31) (31) (31)
68
(1) (3) (3) (3) (3) (3) (3) (3) (3)
69
70 (3 (3 (3 (3 (3 (3 (3 (3 (3 (3) (3)
71 (3 (3 (3 (3 (3 (3 (3 (3 (3 (3 (3)
72 5 5 5 5 5 5 5 5 5 5 5
73 (3 (3 (3) (3 (3) (3) (3) (3) (3 (3 (3)
74 (6 (6 (6 (6 (6 (6 (6 (6 (6 (6 (6)
(2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2)
75
(2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2)
76
77 (1 (1 (1 _(_1 (1 l1 (1 (1 (1 (1 __(1)
78 (4 (4 (4) (4 (4) (4) (4) (4) (4 (4 (4)
79 4 4 4 4 4 4 4 4 4 4 4
80 2 2 2 2 2 2 2 2 2 2 2
81 (24 (24 (24 (24 (24 (24 (24 (24 (24 (_24 _l24l
82 24 24 24 24 24 24 24 24 24 24 24
83 (7 (7 (7 (7 (7 (7 (7 (7 (7 (7 (7)
84 (2 (2 (2) (2 (2) (2) (2 (2 (2 _(2 _m_
- - - - - - - - - - -
85
86 __(1 (1 (!) (2 (2) (2) (2 (2) (2 _i2 _i2l
87 1 1 1 2 2 2 2 2 2 2 2
88 (3 (3 (3) (3 (3) (:3} _i3 (3) (3 (3 (3)
A B c D E F G H I J
133.0 (2)
89 Payment Processing Team Lead/Team Manager
133.0 (2)
90 PaYment Processing Operational Support
91 134.0 Payment Processing FronUine/Aaent _(2) m (2 12 12)
137.0 Operational Support (1)
92 Pavment Processing
137.0 (1) (1) (1) (1) (2)
93 Pavment Processing Team Lead/Team Manager
94 142.0 Payment Processina Frontline/Aaent
95 142.0 Payment Processing Offshore
96 144.0 Pavment Processing FronUine/Agent
97 144.0 Pavment Processing Team Lead/Team Manager
98 145.0 Payment Processina FronUine/Aaent
:29
-
149.0 Call Center Escalation Reps 29 29
--29
99
100 154.0 Call Center FronUine/Aaent
101 157.0 Call Center FronUine/Aaent 25
102 168.0 Land safe FronUine/Agent
103 171 .0 Payment Processina F ronU ine/ Aaent (2 (4) (6) (8) (11 114 115)
104 174.0 Acquisitions Site Leader (11 11 (1 (1)
175.0 Land safe Unit Manager/AVP
105 12\ 12)
176.0 Escrow/Insurance Team Lead/Team Manager
106
107 177.0 Escrow/Insurance FronUine/Agent
108 178.0 Bankruotcv Frontline
109 179.0 Bankruptcy FronUine
110 180.0 Foreclosure Frontline
111 181.0 Collections FronUine
112 182.0 Call Center FronUine
113 183.0 Loss Mitiaation FronUine
114 121: (4)_ (120)
-
(236)c - (359) (401) _ - _ ___@ID
K L M N 0 p Q R s T u
(2) (2) (2) (2) (2) (2) (2) (4) (4) (4) (4)
89
(2) (2) (2) (2) (2) (2) (2) (5) (5) (5) (5)
90
91 (2 (2 (2 (2 (2 (2 (2 (2 (2 (2 (2)
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
92
(2) (2) (2) (2) (2) (2) (2) (2) (2) (2) (2)
93
94 (2 (2 (2 (2)
95 2 2 2 2
96 -2 -2 -2 (2)
- - - -
97
~
(1 (1 (1 (1)
29 29 29 29 29 29 29 29 29 29 29
99
100 (40) (40 (40 (40)
101 25 25 25 25 25 25 25 25 25 25 25
102
103 (15 (15) (15 (15 (15 (15 (15) (15 (15 (15) (15)
104 (1) (1) (1 _1_1 _(_1 (1 (1) (1 (1) _ill _(1)
105 (2\ (2) (2 (2 (2 (2 (2) (2 (2) (2) (2)
(3) (3) (3) (3)
106
107 _i1.75 (1.75 (1.75 (1.75)
108 (15 (15 (15J
109 (5 (5 (5)
110 (20 (20 (20}
111 (10.0 (20.0 (30.0 (40.0)
112 _i30 _(_40 (60)
113 (20 (30 (40)
114 ( 5 4 0 ) ~ (552): (669)! (671)1 (698)! (783)! (795): (849.34): (963.34) (1 ,000.84)1 (1,051)
v w X
y
z AA AB AC AD AE AF
(4) {6) (6) (6) (6) (6) (6) (6) (6) (6) (6)
89
(7) {7) (7) (7) (7) (7) (7) (7) (7) (7) (7)
90
91 (2) (2 (2) (2 (2 (2 (2 (2 (2 (2 (2)
(1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1)
92
(2) {2) (2) (2) (2) (2) (2) (2) (2) (2) (2)
93
94 (2 (2 (2) (2 (2) (2 (2 (2) (2 (2 (2)
95 2 2 2 2 2 2 2 2 2 2 2
96 (4 (4 (4) (4 (4 (4 _1_4 (4) _1_4 (4 _ill
- - - - - - - - - - -
97
98 (1 (1 (1) (1 (1 (1 (1 (1) (1 (1 (1)
29 29 29 29 29 29 29 29 29 29 29
99
100 (40 (40 (40 (40 (40 (40 (40 (40 (40 (40) (40)
101 25 25 25 25 25 25 25 25 25 25 25
102
103 (17 (17 (17) (17 (17 (17 (17 (17 (17 (17 (17)
104 (1 (1 (1) t1 (1) (1 (1) (1) (1 (1 (1)
105 (2) (2 (2) (2 (2 (2) (2) (2) (21 (2 (2)
(3) (3) (3) (3) (3) (3) (3) (3) (3) (3) (3)
106
107 (1.75 (1.75 (1.75 (1.75 (1.75 (1.75 (1.75 (1.75 (1.75 (1.75 (1.75)
108 (15 (15 (15 (25 (25 (25) j25 (25) _1_25 (25 (25)
109 (10 (10 (10 (15 (15 (15 (17 (17 (17 (17 (17)
110 (30 (30 (30 (40 (40 (40 l50 (50 (50 _{52 (52)
111 (50.0 (55.0 (55.0) (55.0 (55.0 (55.0 (55.0 (55.0 (55.0 (55.0 (55.0)
112 (60 (60 (60 (60 (60 (60 (60 (60 (60 (60 (60)
113 (40 (40 (40) (40 (40) (40 (40 (40 (40 _{40) (40)
114 (1,097) {1,107) (1,114) (1,149)1 (1 149)1 (1.150 _ __1!,jg) (1,162)1 ( ~ (1.16_1L_ -- J.1...1Ml
AG AH I AI
(6) '
89
(7)
90
- - - - ~ - - - ----
91 (2
(1)
---- - - - - - - - - ~ - - ------- ---
92
t--
(2)
i
93
94
(2 ~
95 2
- ~ - - - - ~ -----
96 (6
(1)
97
" " ~ - -
98 (1
29
99
~ ~ ~ - -
100 (40
101 25
" ~ - - - - " " " ~ - - - " "
102 (1
103 (17
~ ~ ~ ~
! ~ "
104 11
105 (21
(3)
106
~ " - ~ - - - - - " " - - - - ~
107 11"75
~ - - r
~ " ~
108 125
109 (17
110 152
:[- ~ ~ =
111 (55"0
112 160\
113 140ll
~ - -
114 (1,170f
A
1 1.0
2 4.0
3 18.0
4 20.0
5 21.0
6 22.0
7 24.0
8 25.0
9 26.0
10 27.0
11 28.0
12 29.0
13 30.0
14 31.0
15 32.0
16 34.0
17 37.0
18 39.0
19 47.0
20 112.0
21 119.0
22 120.0
23 129.0
24 135.0
25 136.0
26 138.0
27 139.0
28 141.0
29 143.0
30 146.0
31 147.0
32 148.0
33 162.0
34 163.0
35 165.0
36 169.0
37 167.0
38 168.0
PLACEHOLDER
-
A IBI c
1 :

. .

. . . .

.
.
2
Purpose: 1 The purpose of this wor1<.book is to gather detailed information related to the ongoing communications
. of each Line of Business (LOB) or Wor1<.group, which will be used to develop a Cross-LOB Integrated
Communication Calendar. The Integrated Communications Calendar will be used to help all groups
identify communications events, help eliminate duplicative communications planning events, and
provide a snapshot view of ongoing and future communications to senior executives across the
enterprise. Training activities are not to be included.
~
....!.. I
Input: 2 Each week. every LOB I Wor1<.group (as required) must complete and submit the "l npuf' worKsheet to
. the Transition Communications Team by EOD Tuesday. The LOB I Wor1<.group is responsible for
ensuring that all communications have been identified each week and any changes are updated and
reflected on the current "lnpuf' worKsheet. The Transition Communications Team will not be
responsible for ensuring that all LOB I Workgroup communications are accurate.
-4-
........
File Name Convention: 3 Upon completing the "lnpuf' worKsheet. please save the file using the following naming convention:
7 CommPian_LOBName_MMDDYY. For example: CommP/an_Servicing_070108
8
Weekly submissions: 4 Submit your updated sheet by close of business every Tuesday to Jessica Dyer at
9 . jessica_dyer@countrywide.com
10
Questions: 6 Contact Melanie Cohen with any questions on the above steps. Melanie_Cohen@countrywide.com
11 Office: 818 223 4440
12
Other: 6 If a LOB I Wor1<.group submits a communications item with incomplete data, the Communications
~
Team will use the s e n d e ~ s default contact information to populate "blank" fields.
14
Cust Day 1 Enterprise Bypass
- - - ~ s s o c ~ ~ - - - --------J-------- TBD _______
Systems Day_!_ _ _ _ N/A
-- ---------
CWlnsider
~ - ------ - --
[_
------ -- -- --
_I
-
------------------------
--- -- ------
- - ---- - . --- ---------- -- --------- ---- --------- -- ---------- -------------- . --- --- ------------- ------ ---- - --------------
----- -- --- ----------- --
-- ----------- -- j------------- -
.(.__ I
---r-----------------
---- ---
A
~
Ye"'
v'es
7'21 06 I I I A
Yes
-
es
-
Yes
-
Yec;
I
08
I I
" Yes
7'28.108
v'es
systems and processes until Financial Suite
Louise Hyatt, Todd T aytor
(requesting prooocts & services) Web
Users (200); IT Support (Fulfilhlent Systems)(25) Preparation of business and
If needed, WI primarily ir11Jr8Ct 828 {intemaQ and MSG LOB associates v.orking Wth
May be needed if invoice layout changes; Wil be business unit (customer type) specific
May be needed if GUI iayout changes; Could be business unit (custorrer type) specifiC
associates VP & above Rerrinder needed 00. to LOBs not folbv.ing SCM policy
Hilary Sharon, Mefissa Sutherland

Red Oak

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EXHIBIT 27

FILED: NEW YORK COUNTY CLERK 11/19/2012

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