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CURRICULUM VITAE

Samantha Ashton
123 University Road, Hamilton Tel: (07) 812 3456 Mobile: 021 123 4567 Email: sashton@waikato.ac.nz

Profile
A committed, focused and highly professional individual with a rich knowledge and experience in management, training, customer service and business administration across retail, wholesale, hospitality, sales and training providers. An individual with an exceptional work ethic who offers a creative, adaptable and approachable style combining a proactive and can do attitude.

Key Strengths
Management Proven operational, staff, and sales management experience within demanding and highly competitive industries Business Gold Award Winner for Waikato Proven experienced in successfully developing retail outlets from design concept through to purchasing of stock, merchandising, sales, staff training and business administrative functions Management experience including developing and driving teams with a hands on approach demonstrated through hotel and retail successes Training/Facilitating Qualified and experienced tutor from private sector (adult) and Ministry of Education (children) Competent in developing training modules and a Qualified Assessor Communication/Administrative Skills An effective and confident communicator both oral and written developed through teaching, presenting, training, customer service and business ownership experience Experienced and competent in developing and managing business and training systems requiring strong assessment, ongoing development and procedures based skills Excellent interpersonal skills skilled in building and developing robust relationships with clients, suppliers, wholesalers, staff, and other professionals through front line roles Samantha Ashton

Computer literate competent in using Microsoft Word, Outlook and a range of point of sale systems and recently up skilled with a polytechnic computing course Special Achievements
Awarded Chamber of Commerce Gold Award for a Successful Business development Awarded Scholarship for Post Graduate Study for Top Academic Results in Management Papers NZ Netball Representative for Waikato Region

Samantha Ashton

Relevant Experience Management

Managing Director 1987-2002 Big Business - Hamilton Managed, developed and drove the development of 3 boutique retail and specialty food businesses, as co-owner responsibilities covered all aspects of management and operations. Conceptual development Staff management recruitment, training (in customer service, merchandising and company procedures) Managed all financial records and daily reconciliations banking, sales targets, cash flow, debtors, creditors, PAYE and GST Buyer and merchandiser for all stores and outlets Stock control/transfers between stores/warehousing and distribution Marketing and advertising Achievements: Business Award Winner Established successful and profitable businesses

Property Manager 2008 Apel Holdings Ltd Manage the show home, subdivision development and sales processes Completed Real Estate licence to support the sales and marketing in this area. Competent in sales agreements, contracts and leases

Restaurant Manager 2006 Copthorne Harbourcity Hotel - Auckland Managed all aspects of the hotels 80 seat restaurant and lounge bar Staff management (10 staff) hiring/induction/training/appraisals/rosters and any HR issues Budgets/ordering of stock for restaurant, bar and room service Co-ordinate any function/conferencing work when required Achievements Turned a understaffed outlet around into a strong performing revenue center through effective training and management in a very short time frame

Manager-Retail Store 2004 Tourist Centre - Auckland A new tourist venture for Auckland, as Manager I was responsible for all aspects of the store and when required assisted the Restaurant Manager Samantha Ashton

with the set up of the restaurant to sourcing suppliers and product/negotiate pricing and supply with wholesalers Buyer/managing of budgets - sourced appropriate retail fixtures and fittings Staff management

Samantha Ashton

Relevant Experience Training


Customer Service Tutor / Site Manager 2005 - 2006 Private Training Enterprise - Hamilton Managed all operational, service and issues related to the site, including Health & Safety, reporting directly to the General Manager. As customer service tutor my responsibilities were to: Manage the customer service Tops Programme for the city site Deliver and assess the relevant NZQA unit standards for customer service Interview and assess students eligibility for the course Facilitate work experience/placement and support Process enrolments and carry out required administrative duties Participate in internal moderation Achievements: Instrumental in raising the success level of students by 30% in attaining NZQA units for Certificate in Customer Service Co-ordinated the Graduation Ceremony for the students of the 3 courses operating at the city site Successful achieved a positive NZQA audit Tutor - Customer Service/Work base training 2003-2004 New Ventures Private Training Establishment - Hamilton Delivered and assessed NZQA and customer service/work base training units Facilitated work experience, placements and ongoing student support Actively sought the best outcome for the student/followed up labour market outcomes Achievements: Played an integral role in the planning and development of a contextualised shop for student learning Traversed through a successful NZQA audit Trainer / Operations Manager 2002-2003 Private Training Establishment - Hamilton Administrative duties including, reporting and assessing functions, student enrolments and processing of documentation Attended TEC meeting reporting back to the CEO Achievements: Assisted in the collation of information for a pilot programme initiated by NZQA to recognize the efforts of students in business studies. Co-ordinated the launch of Video for Government Stakeholders and NZQA

Samantha Ashton

1980 - 1987

Teacher Variety of levels at primary schools - Hamilton

Samantha Ashton

Other Experience

President 2002 - 2006 Womens Networking Group Hamilton Provide administrative leadership on monthly basis, develop mentoring programmes, administer scholarships, fundraising and active networking in supporting women in business Coach 1990 - present Future Ferns Netball - Hamilton Coach a childrens netball team one evening per week and attend games on Saturdays

Qualifications/Training
Tertiary Post-Graduate Diploma in Management Studies 2008 (Currently enrolled) The University of Waikato Diploma in Teaching - Teachers College - Hamilton Teachers Refresher Certificate - Bay of Plenty Polytechnic Adult Teaching Certificate - Bay of Plenty Polytechnic Unit 4098-Assess Candidates Performance Manaakitanga Aotearoa Charitable Trust Real Estate Salespersons Certificate - Bay of Plenty Polytechnic

Courses Micro Counseling - Bay of Plenty Polytechnic (adult teaching course) The Art of Presentation (writing and delivery of speeches) Team One First Aid Certificate Meditrain, Auckland

Samantha Ashton

Referees
Available on request

Samantha Ashton

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