CCC Sample Project Quality Plan

CCC Sample Project

CCC New Platform Programme

Quality PlanRegatta Quality Plan

Owner: Author: Ciaran Whyte Ciaran Whyte

Date of issue: Version: Date created:

19/06/03 01.0 19/06/03

11/12/12 Copyright ABC Corporation 2003

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CCC Sample Project Quality Plan

0.

DOCUMENT CONTROL

0.1.
00.1 00.2 01.0

Change History
Version Date 28/02/03 22/05/03 19/06/03 Description of Changes Initial version Re-issued in line with Final version updated

0.2.

Changes Forecast
Quality Plan to be revised prior to the start of each Project Phase. Next planned update will be with Phase 2 deliverables (Micro Design, Build and Unit Test) on 11th July 2003.

0.3.

Distribution
Name Author(s) Ciaran Whyte Organisation/Role

Reviewers

Approvers:

11/12/12 Copyright ABC Corporation 2003 ABC Confidential

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CCC Sample Project Quality Plan

0.4.
1 2 3 4 5 6

Related Documents and Forms

Item Reference Description of Document CCC Contract signed 31st December 2002

0.5.

Table of Contents

0. DOCUMENT CONTROL..........................................................................................2 0.1. Change History..............................................................................................................2 0.2. Changes Forecast..........................................................................................................2 0.3. Distribution....................................................................................................................2 0.4. Related Documents and Forms....................................................................................3 0.5. Table of Contents..........................................................................................................3 1. PURPOSE OF DOCUMENT....................................................................................4 2. QUALITY OBJECTIVES..........................................................................................5 3. QUALITY ASSURANCE CHECKPOINTS..............................................................6 4. QUALITY ROLES AND RESPONSIBILITIES.........................................................8 5. PROJECT DELIVERABLES..................................................................................10

11/12/12 Copyright ABC Corporation 2003 ABC Confidential

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CCC Sample Project Quality Plan

1.

PURPOSE OF DOCUMENT
The purpose of this Quality Plan is to describe the Quality Objectives of the Sample Project, to describe what deliverables are to be produced by the Sample Project and how they will be created, reviewed and approved, and also to describe what extra reviews need to be performed to ensure the quality of the Sample Project management processes.

The quality of the Sample Project and its deliverables is the responsibility of everyone in the Sample Project Team. This Quality Plan contains: Project Quality Objectives o o Overall quality objectives of the Sample Project Checkpoints that are added to the Sample Project Plan to perform reviews in order to ensure the quality of the management processes. All Quality Records from these reviews will be filed on the Sample Project Team Room. Roles and related Sample Quality responsibilities of all key stakeholders All types of Sample Project Deliverables along with defect detection techniques to be applied. All Quality Records from these reviews will be filed on the Sample Project Team Room. Names of the owners, reviewers and approvers of each deliverable are identified in the Sample Deliverables Register. Deliverables will not be considered as complete until all rework from the review has been incorporated in a final version of the Deliverable. Quality Assurance Checkpoints

Quality Roles and Responsibilities o o Project Deliverables

This Quality Plan is for Solutioning activity only and will be reissued for Micro Design & Build deliverables by 11th July 2003.

11/12/12 Copyright ABC Corporation 2003 ABC Confidential

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CCC Sample Project Quality Plan

2.

QUALITY OBJECTIVES

The Quality Objectives of the Sample Project are: To ensure that the Sample project strives to meet the ABC Corporation objective of being World Class in everything we do. To satisfy the quality needs of the Project Sponsor and key Executive Stakeholders To have no critical or high severity incidents as a result of Sample implementations To have minimal low severity incidents as a result of Sample implementations To achieve a smooth CCC Programme organization transition to supporting the new infrastructure To exceed the Customer quality expectations and as a result to improve customer satisfaction To deliver the Project which meets agreed Customer and ABC requirements To deliver the Project in line with agreed cost plans To deliver the Project in line with schedule commitments To minimize any rework to approved deliverables To identify defects as early as possible in the Project lifecycle To have no deviations from any CCC Programme standards and processes To have no deviations from any New Platform Programme standards and processes

The objectives of this Sample Quality Plan are: To define all Sample Project Quality Processes and Reviews To ensure that all Sample Project deliverables adhere to quality processes To define all Sample Quality Records To ensure that the Sample Project Team are aware of when and how quality activity is to be performed for each deliverable To ensure that all CCC Programme processes are adhered to by the Sample Project To ensure that Sample Quality responsibilities are understood by each key Sample Project Stakeholder

The detailed tasks and their schedule to achieve these objectives appear within the Sample Project Plan.

11/12/12 Copyright ABC Corporation 2003 ABC Confidential

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CCC Sample Project Quality Plan

3.

QUALITY ASSURANCE CHECKPOINTS

Defect Prevention Technique Review that all startup activities completed Participants (owner is underlined) ano Quality Record Produced Meeting minutes and formal record of baseline levels

Checkpoint End of Project Startup

CCB Reviews of project plans (end of each phase) Immediately prior to release of an external deliverable

Review by Change Control Board of project effort spent and estimates to complete External Deliverable Acceptance Review

Office Owner

CCB members ano

CCB minutes

Programme C Whyte Deliverable ano C Whyte

Deliverables Acceptance Record

BLR Reviews of design material (Solution Outline & Macro Design)

Solution Review (technical review)

BLR minutes

Other SE architects as required to conduct review Project Team members as required

External reviews of Solution Outline and Macro Design documentation

Review by external party

C Whyte ano

Meeting minutes Findings of Reviews with completed action plans

external reviewers Project Team members as required

Phase 1 Exit Review (end of Solution Outline and Macro Design)

Phase Exit Review (management process review)

ano C Whyte ano

Meeting minutes Deliverable completion status Completed Phase Exit checklist Actions carried forward to next Phase

Other Project Team members as required

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CCC Sample Project Quality Plan

Checkpoint PDD Review prior to release to customer

Defect Prevention Technique Proposal QA Review

Participants (owner is underlined) ano C Whyte ano

Quality Record Produced Meeting minutes QA Report

Other Project Team members as required

11/12/12 Copyright ABC Corporation 2003 ABC Confidential

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CCC Sample Project Quality Plan

4.
Name

QUALITY ROLES AND RESPONSIBILITIES

Role Director of CCC Delivery Programme xxxxx Service Delivery Responsibility and authority Sets Overall Programme quality objectives, agrees New Platform quality costs, manages escalated quality issues Sets New Platform quality objectives, agrees Sample Project quality costs, manages escalated quality issues Sets Service Delivery quality objectives, agrees Service Delivery quality costs, manages escalated quality issues

System & Service Delivery Sets Solution Integration quality objectives, agrees Solution Integration quality costs, manages escalated quality issues Quality Assurance Sets Programme Quality standards and objectives Reviews Sample External Deliverables to ensure conformance to Quality Standards and Processes Provides advice & guidance on GS Quality Practices Programme Office Sets New Platform Programme Plan standards, provides advice & guidance on ABC and CCC quality standards and objectives Sets Sample Service Management quality objectives and agrees all Sample Service Change Plans Quality of skill level of SD resource assigned to Sample Project Sets SD standards and quality objectives Handles all Sample SD resource management issues Command Centre & Tech Leads Quality of skill level of Command Centre & Tech Leads resource assigned to Sample Project Sets Sample Command Centre & Tech Leads standards and quality objectives Handles all Sample Command Centre & Tech Leads resource management issues Software Support Quality of skill level of SST resource assigned to Sample Project Sets SST standards and quality objectives Handles all Sample SST resource management issues Infrastructure Support Quality of skill level of Infrastructure resource assigned to Sample Project Sets Infrastructure standards and quality objectives Handles all Sample Infrastructure resource management issues

Service Management IT Operations Manager

11/12/12 Copyright ABC Corporation 2003 ABC Confidential

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CCC Sample Project Quality Plan

Software Engineering (Architects)

Quality of skill level of SE resource assigned to Sample Project Sets SE standards and quality objectives Handles all Sample SE resource management issues

Test Manager

Quality of skill level of Test resource assigned to Sample Project Sets Test standards and quality objectives Handles all Sample Test resource management issues

Chief Architect

Quality of Roadmap and resolution of technical issues with other CCC Programme activities. Overall Design Authority for Roadmap scope and approval for changes to scope Quality of SE BLR Reviews

Chief Sample Architect & Lead AIX Architect

Quality of skill level of SE AIX resource assigned to Sample Project Quality of Overall Sample Design and resolution of technical interlocks with other Programme activities. Overall Design Authority for Sample scope and approval for all design deliverables and changes to Sample scope.

Lead Application Integration Architect Lead Infrastructure & Operations Architect Performance Architect Sample Test Plans & Strategy Sample AIX Build DB2 Design Tivoli Design SD IT Ops Development and Quality Manager Storage Services

Quality of skill level of SE Application Integration resource assigned to Sample Project Quality of Sample Application Integration Designs. Quality of skill level of SE Infrastructure & Operations resource assigned to Sample Project Quality of Sample Infrastructure & Operations Designs. Quality of Sample Performance Designs. Quality of Sample Test Strategy & Plans Quality of Sample Project AIX Build activity Quality of Sample DB2 design activity. Quality of Sample Tivoli design activity Sets SD development standards and quality objectives Handles all Sample SD development method and quality processes issues Quality of agreed Storage Services activity in Sample Project Plan

11/12/12 Copyright ABC Corporation 2003 ABC Confidential

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CCC Sample Project Quality Plan

5.

PROJECT DELIVERABLES

All external deliverables will only be released to CCC via the Programme Office and will follow standard CCC Programme processes.
Deliverable Type Project Definition Report Project Definition Document (External) Timing of Quality Activity Before obtaining plan approvals Before releasing to CCC Defect Detection Technique Reviews Participants Quality Record e-mail Feedback e-mail feedback Relevant Standards PM standards

Int ernal Stakeholders o an

Reviews

CCC Programme

CC C Programme Office Before obtaining plan approvals Workshop CC C Stakeholders Int ernal Stakeholders Del iverable Owner Before obtaining solution approvals Workshop CC C Stakeholders Int ernal Stakeholders ch Line o Walkthrough Te an Log of items raised Log of items raised XX Method SE standards CCC Programme Minutes of meeting Log of items raised e-mail feedback XX Method CCC Programme ABC Procurement Minutes of meeting Log of items raised XX Method SE standards

Solution Outlines (external)

Before releasing to CCC

Walkthrough

Cutover Design

Before obtaining design approvals Before submission of order

Walkthrough

Order Configuration Data

Reviews

Macro and Solution Designs Operational Designs (Command Centre, Support Model, Tivoli, Security)

Before obtaining design approvals Before releasing to CCC

Int ernal Stakeholders Int ernal Stakeholders AB CDEL 0806 Owner

Walkthrough

11/12/12 Copyright ABC Corporation 2003 ABC Confidential

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CCC Sample Project Quality Plan

Deliverable Type ABCDEL 0806

Timing of Quality Activity Before obtaining HLD approvals

Defect Detection Technique Reviews

Participants

Quality Record e-mail feedback

Relevant Standards

CC C Stakeholders

11/12/12 Copyright ABC Corporation 2003 ABC Confidential

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CCC Sample Project Quality Plan

Overall Test Strategy (external)

Before releasing to CCC Before obtaining strategy approvals

Walkthrough

Int ernal Stakeholders CC C Stakeholders Int ernal Stakeholders S DBA review SS

Log of items raised e-mail feedback Log of items raised

GS Method CCC Test Standards

Reviews

DB2 Designs

Before obtaining design approvals

Walkthrough Reviews

GS Method CCC DB2 Standards SSS Standards

DB A review Shark configuration documents Predevelopment Build Guides and Minimal Image documentation Phase 1 Exit Checklist Before configuring ESS Before using Build Guides in Phase 2 Reviews C AB Log of items raised Log of items raised Storage Services Standards GS Method CCC Development Standards SSO Standards e-mail Feedback PM standards ABC Programme

Walkthrough Reviews

Int ernal Stakeholders SS O Midrange review

Prior to Phase 1 Exit Review

Reviews

Int ernal Stakeholders

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