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OUTLINE I. II. Introduction Body: 1. Overview: 1.1. Definition of quality & quality control 1.2. Current situation of quality control 2. Quality control: 2.1. Why do companies have to control quality? 2.2. Principles of quality control 3. Qualities control strategies & some examples: 3.1. Improve continuously 3.2. Make a commitment 3.3. Track mistakes 3.4. Invest in training 3.5. Organize quality circles 3.6. Have the right attitude III. Conclusion


1. Overview: 1.1. Definition of quality & quality control: (TUYEN) Quality is to satisfy the ever-changing needs of the customers, to meet the customer's needs in a way that exceeds the customer's expectations. Quality control is the collection of methods and techniques for ensuring that a product or service is produced and delivered according to given requirements. This includes the development of specifications and standards, performance measures, and tracking procedures, and corrective actions to maintain control. 1.2. Current situation of quality control: (VAN) Enterprises were aware of the importance of quality management and decided to invest. Almost all enterprises have been applying quality management system according to ISO standards and gained good results. In particular, quality management has become more professional and specialized. The quality control system has been completed and staff is trained carefully. Although companies focus on improving quality, there are still difficulties which they have to deal with. Firstly, companies have no plan or long-term strategies for quality control; this leads to a lack of belief of the executive. Besides, effect of management is not high because some people who have no training participate in quality management system; they sometimes work without brainstorming and spirit. Lastly, leaders are not able to control every activity of quality management; therefore, there is no consistency in action. In summary, because people do not understand clearly about operation of quality control system, it is difficult for them to handle issues and control effectively. In order to have breakthrough improvement in quality of products and services, companies have to propose right strategies and implement effectively.

2. Quality control: 2.1. Why do companies have to control quality?(NGOC YEN) The world of manufacturing has changed dramatically over the past 20 years and market becomes more and more competitive. Apart from cost, companies also focus on other key success factors such as quality, flexibility, delivery, service and innovation, especially quality. There are a lot of advantages of quality control. 2.1.1. Improve product quality Quality control system ensures product quality. Some primary aspects of product quality include: performance, reliability and durability. Through quality control process, companies can produce a product that performs according to its stated promises. 2.1.2. Increase customer satisfaction Quality control ensures customer satisfaction. Any customer also expects to use high quality products which are reliable and heavy-duty. Besides, when company gives policies of quality control, customers feel that they are respected and concerned. They believe in producers and hope to become loyal customers. 2.1.3. Increase revenues Quality products help company enhance its reputation in the market. This reputation allows company to gain new customers and sell additional products to existing customers. In addition, a quality control program removes inefficient processes that make productivity to increase. 2.1.4. Reduce Waste A quality control program helps companies reduce waste. Implementing a quality control program reduces the amount of inventory that costs the company money and occupies valuable space. Quality control means that there is a systematic approach to keeping inventories at acceptable levels without incurring waste. 2.2. Principles of quality control: (TUYEN) The goods standards set by government or trade associations are designed to protect consumers, by ensuring satisfactory levels of durability, electrical safety, fire-resistance, etc. These standards quality requirements are set following by the quality standards of International Organization of Standardization (ISO ) . Basing on these standards, each country sets their own private quality standards with some following principles: 2.2.1. Customer focus. The enterprises should research market to find out current and future customer needs , to meet customer requirements and strive to exceed customer expectations. The companies need to ensure a balanced approach between

satisfying customers and other interested parties such as owners, employees, suppliers, financiers, local communities and society. 2.2.2. Leadership Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives. Leaders should research market and customers carefully to make effective decisions. It is based on the analysis of data and information to ensure they are sufficiently accurate and reliable. 2.2.3. System approach to management The companies should understand and manage interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives. This will help to provide a better understanding of the roles and responsibilities necessary for achieving common objectives and thereby reducing cross-functional barriers. 2.2.4. Continual improvement Continual improvement of the organization's overall performance should be a permanent objective of the organization. The companies should provide employees with training in the methods and tools of continual improvement as well as make continual improvement of products, processes and systems an objective for every individual in the organization. 2.2.5. Mutually beneficial supplier relationships An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. Therefore , the enterprises should establish relationships that can balance short-term gains with long-term considerations. 3. Qualities control strategies & some examples: (LE TUYEN NOI 3 Y DAU, BAO YEN NOI 3 Y SAU) Quality control is a cornerstone of business success. It is a must for any business that harbors ambitions for success. A good vision, marketing plan and high volume output are not strong enough to make brand-name if companies do not have a quality management. In order to successfully implement quality improvement program, we strongly recommend some strategies which are implemented successfully at a lot of companies.

1. Improve continuously Because of competition, companies always expect to change and adapt, they do not want to settle for something forever. It is essential to consistently analyze every aspect of production to see where improvements can be made. Some aspects that companies need to concern about are: production (including materials, design, fashion,..) ; workforce ( including recruitment and training) and so on. For example. the Toyota Production system applies Kaizen in all line personnel , along with their supervisor, suggest an improvement to resolve the abnormality in production system .

The cycle of kaizen ( continuous improvement ) activity in Toyota production system can be defined as:

Standardize an operation and activities. Measure the standardized operation (find cycle time and amount of in-process inventory) Gauge measurements against requirements Innovate to meet requirements and increase productivity Standardize the new, improved operations Continue cycle ad infinitum

2. Make a commitment. W. Edwards Deming, the father of the quality movement, argued that a company's commitment to quality had to come from the top, and it had to be reinforced over and over again. Management commitment is very important. Companies should follow the ISO standards which are recognized widely in the world. Management is responsible for setting goals, reviewing the progress, providing necessary resources and evaluating the result of implementation.

For example , Coca-Cola Ltd makes commitment about the quality and safety of their beverages through The Coca-Cola Quality System (TCCQS), their integrated approach to managing quality, environment, health and safety. They try to meet up-to-date global requirements related to food safety, as well as quality management methods, industry best practices and marketplace conditions. In their ingredient evaluation laboratories, they perform precise analyses of fruit juices and other ingredients, to ensure and to improve product quality. Their processes also suffer constant observation to safeguard the water we use in our products and the packaging that carries them to our consumers. They inform and educate our business partners about their standards so that they meet the highest quality requirements. They commit that Under TCCQS, quality is our highest business objective and our enduring obligation.

3. Track mistakes. Tracking mistakes is a good strategy for high-volume companies. By mistakeproofing elements of manufacturing, you not only ensure high-volume output, but you also virtually guarantee that your product will be 100 percent up to standard. Firstly, companies have to establish a system which tracks the operation process of company so as to detect errors and give solutions quickly. Besides, it is necessary for companies to built particular standards for products so that employees can base on those samples as well as specifications to see how closely they measure up to those specs. If they are too different from standards, the manufacturing process is altered. We can see an example from Toyota co-operation. Poka yoke (error proofing ) is a new concept in Toyota s manufacturing process. Poka Yoke prevents errors which reduces inspection time, frees up time to build in quality . In product development, Poka Yoke takes shape of : Checklists Standard, detailed test plans Part quality matrices Standard architecture Shared component across vehicles Standardized manufacturing processes. 4. Invest in training. Training workforce is an ongoing, fluid process. In addition to giving them the tools to do the job right the first time, companies should have regular training classes to reinforce their skills or impart new knowledge. Training workers at all levels is an intelligent solution to look for ways to improve quality and to ameliorate problems.

Training takes on several dimensions. For starters, companies should set up a new-employee initiation program that trains workers to focus on quality issues from their first day on the job. Companies can let existing employees to be put in charge of training new employees, because only they can provide a firsthand perspective on how your company's operations work. In addition, it is important to provide workers with a history of the company through the lens of quality. Let them know what problems their present company has had in the past, how they corrected these problems, and where their company stands with respect to its quality goals today. Besides, companies should also go over their definition of quality in detail, and show them how you measure quality. Finally, train workers to see the connection between their actions and, more broadly, their work ethic, and the company's overall performance. By tying individual behavior to an overall system of work, and then showing where that system can, on occasion break down, companies will be giving workers the information that employees need to be good stewards of your business.

5. Organize quality circles. Your staff members may roll their eyes at the introduction of such a dated technique, but organizing employees into quality circles can be an effective way to identify and address problems. Companies set up two groups. A group includes 8-10 employees who are encouraged to assess processes and recommend improvements, all with the goal of promoting quality, efficiency, and productivity. Another group has to give the authority and responsibility for making a business better. In order to succeed, participation in a quality circle should be voluntary; circles should draw members from all corners of a company; and the circle should set its own agenda. Companies should provide participants with adequate resources to pursue their analysis, and schedule a time in the future at which they may present their findings. It is important that companies act on their recommendations and remember that, the purpose of this strategy is to solve a particular problem, not to engage. For example , Toyota Motor Corporation applies quality control (QC) Circles as its
an important activity in addition to the other representative tools of TQM employed in efforts such as Hoshin Kanri (policy management ) and daily management. Toyota Motor Corporation carries out their QC activities with three aims in mind.

develop the abilities of individuals in the workforce and empower them to selffulfillment.

develop an attitude of mutual respect among members and create a motivating


contribute to corporate development by fostering continuous improvement of


6. Have the right attitude. It is important to have a right attitude to customers, to employees and even the current situation. For customers, while companies have presumably set high standards for products, it never hurts to listen to what customers have to say. Ultimately, their point of view is what matters, companies should be happy to get and analyze and assess later. You shouldnt have strong objection which affect companys reputation. Customers may assume that you are conservative and they even boycott companys products For employees, companies should be open and prove that you are ready for their ideas. You should not make employees feel they are under pressure and have risks of getting the sack when giving their viewpoint.

In summary, you should keep calm and be conscious to recognize problems and have suitable measures to solve quickly. (VAN) In conclusion, with the strong development of economy, quality become one of the top criteria to attract customers. Therefore, there is no reason to stop evolving. Quality management has become a critical contributing to the successful development of innovation. It is now integrated into project management. Success projects have a clear quality processes, tools and templates. Quality management is well, alive and living on organizations and in the future.