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Contact: 863 Ibrahimpur (1st Floor), P.S: Kafrul, Dhaka-1206 Mobile No: 01711505949, Email:

Career Summary: To work in marketing area of a FMCG multinational company. Has the ability to develop and manage relationships across the company based on trust, teamwork and knowledge. Special Skills Goal oriented Well organized and able to prioritize work loads Ability to maintain service excellence and positive attitude under pressure

Professional Experience Grameenphone , Commercial Division, Nitol-Niloy Tower, Plot# 42 & 69, Nikunja North C/A, Dhaka Position: Sr. Executive, People & Quality Management From: July 13, 2008 to the latest Leverage broader HR team resources to drive change in leadership & organizational development, compensation and staffing Establish and maintain appropriate systems for measuring necessary aspects of HR development Monitor, measure and report on HR issues, opportunities and development plans and achievement within agreed formats and timescales Organize planned training for different levels as per training/learning need assessment (TNA/LNA). Arrange induction training for new employees and ensure readiness for service delivery. Plan and direct for training of employees, maintain contact with outside resources for training Manage and control departmental expenditure within agreed budgets Achievements: o Introduce and implement Trainers Skill & Quality Measurement criteria in the area of training & development. o Introduce & implement Video-Learning concept that mitigates production hour in an effective & efficient way. o Induction Training Evaluation Process virtualization o Automation of overall Induction Quiz process Position: Officer, Priority Customers, Direct Sales From: April 16, 2008 up to July 12, 2008

Involve in direct sales to priority & high valued subscribers Establish long-term relationship with subscribers for business continuity. Responsible for high value contract negotiations and making smart offers to customer in a competitive market.

Achievements: 30 percent increase in sales (May - July, 2008) through innovative service strategies. Position: Officer, Customer Service From: December 15, 2004 to April 15, 2008

Accustomed to working in a fast paced environment with the ability to think quickly and successfully deal with difficulties. Extensive experience in servicing, both in-person and over phone. CPM Blue Online Limited, House# 79, Road# 12/A, Dhanmondi R/A, Dhaka-1209 Position: Sr. Executive, Operation & Networks From: 28 June, 2003 to July 11, 2004 Responsible for development of quality assurance steps, technical standards and operational procedures for Customer Service Division.


MBA (Major in Marketing) from BRAC University, Dhaka Bachelor of Science (Hons) from Govt Titumir College under National University HSC (Science) from Govt Science College, Dhaka SSC (Science) from Adamjee Cantonment 1995 Professional Certification:


2008 2001 1997 Dhaka

Microsoft Certified Systems Engineer (MCSE) from Microsoft Corporation Microsoft Certified Systems Administrator (MCSA) from Microsoft Corporation Honours Diploma in Network Centered Computing from Beximco NIIT

Participation & Accomplishment: Participated in Local Competition of SEED; International Business Idea Competition organized by Telenor, Norway and GrameenPhone, Bangladesh in 2005. My idea was selected as one of the 10th. Professional Training:

Quantum Method Graduation Course from Yoga Foundation July 1316, 2012 Lean Six Sigma Yellow Belt Training (in house, GrameenPhone) March 06, 2012 Train The Trainers- 3 days training course from BizEx Bangladesh Ltd January 31-February 02, 2012 Public Speaking & Presentation Skill from HR Kites Bangladesh December 07-08, 2011 Organizational Development & Training Management from Bangladesh Institute of Mgt November 2630, 2011 Leadership Development training from Junior Chamber International, Bangladesh June 17, 2011 Customer Care Excellence through Neuro Linguistic Programming (Sensei International) December 09, 2009 Silva UltraMind ESP Systems, LLC from Silva UltraMind Bangladesh June 12 14, 2009 Problem Solving & Decision Making Workshop from British Council September 19 20, 2007 Communication Skill Course from British Council November 22 23, 2006 Team Working Program from British Council July 05 06, 2006 Neuro Linguistic Program (in house, GrameenPhone) December 26 27, 2004 Technical Skills: Operating Systems & Applications: Have proficiency & sound knowledge on various operating systems, MS-Office based applications (MS-Excel, MS-Access, MS-Visio), Adobe Life Cycle Designer & Adobe Captivate including the ability to write reports. Language Proficiency: International English Language Testing System (IELTS) Interest & Hobbies: Traveling new places & photography Personal Details: Date of Birth: Fathers Name: Mothers Name: Reference: February 28, 1981 Md.Abu Bakr Lutfun Nessa Overall Band Score 6.5 February 7, 2009

Sabbir Ahmed Manager Shared Service, People and Organization Grameenphone GP House Bashundhara, Dhaka Mob: 01711505242

Md. Musfeq-US Saleheen Deputy General Manager People & Quality Management Grameenphone GP House Bashundhara, Dhaka Mob: 01711505785 Email: