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Job Bulletin

State of Washington Liquor Control Board invites applications for the position of:

Marijuana Licensing and Regulatory Manager

SALARY: $80,510.00 - $87,664.72 Annually OPENING DATE: 12/21/12 CLOSING DATE: Continuous DESCRIPTION:

The Washington State Liquor Control Board's (WSLCB) Licensing and Regulation Division is accepting applications for a Marijuana Licensing and Regulatory Manager. This is a permanent Washington Management Services position, located in Olympia, Washington. This position reports directly to the Director of the Licensing and Regulation Division. The mission of the Licensing and Regulation Division is to issue liquor licenses and permits to qualified retail and non-retail businesses to sell alcohol responsibly and to regulate the production of spirits, beer, and wine products in accordance with liquor laws and regulations. This position serves as the lead in regulation of the marijuana industry within the Licensing and Regulatory Division. In addition to directly managing licensing activities, this position gives guidance to customer service staff and field staff within both the Licensing and Enforcement Divisions relative to the education and regulation of marijuana producers, processers, and retailers. This position is responsible for policy development, strategic planning and determining the goals and objectives of the program to ensure they align with the mission and vision of the agency, as well as providing enhanced education and communication between the Licensing Division and external stakeholders. DUTIES: Agency Statewide Policy Development on Marijuana Regulation: Advises the Board and senior management on adoption of new and revised laws, regulations and policies pertaining to Licensing, Regulation and Educational matters concerning marijuana. Provides factual information, data and research to support proposed changes. Coordinates with agency staff (Enforcement and Education, Attorney Generals Office and Policy, Legislation and Media Relations), customer and key stakeholders to develop policies, rules and related legislation. Prepares issue and briefing papers and provides input regarding proposed legislative and rule changes and budgetary decision packages. Exercises good judgment and makes decisions on interpretation and implementation of laws, administrative rules, policies and procedures related to the operation of the program and other issues that impact the public. Advises the Administrative Director, Licensing and Regulation Director and the Board on industry standards and trends and makes recommendation for improvement. Oversight and Management of Licensing Process:

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Policy and management oversight responsibilities that cover all license types including: Growers License: Growing and production of marijuana related products; Processor License: Processing, manufacturing and distribution of marijuana related products; Retailers License: Selling of marijuana related products to the public over 21 years of age. Establishes unit procedures to support these licensing activities. Lead Collaboration on Inter-Division Systems and Initiatives Related to Marijuana: Works collaboratively with Licensing, Enforcement and Administrative Services staff to develop and implement an approach of outreach that maximizes public safety through positive interaction with the regulated community. Addresses the WSLCBs collection of required taxes. Provides regulatory knowledge, best practices and expertise in a non-confrontational manner. Works with the Licensing Director and Enforcement Division in recommending solutions in circumstances were public safety and/or regulatory compliance is at risk. Provides liaison and seamless collaboration with the Enforcement Division in the conduct of audits and inspections. Implements approved agency and division policies. Establishes unit procedures to support these policies. Ensures unit staffs comply with policies and procedures by implementing internal controls and accountability measures. Recommends and implement changes in program operation and standards as needed. Determines the best course of action for correcting program deficiencies and procedural problems. Lead and Manage Collaboration with State-Wide Marijuana Industry Sectors: Maintains knowledge of the regulated industry to aid in long range strategic planning for program and agency needs including development and critique of proposed legislation, recommendation and oversight of rule changes, and development of decision packages for program enhancement and stability Lead and Manage State, Local and Federal Agency Collaboration Is the designated agency representative for ongoing interactions with other state, local governments, and federal officials. Promotes continuous interaction, coordination, and collaboration with agency management, licensees, other government agencies and the general public. Guide Public Education and Outreach Efforts: Guides education and outreach activities that will inform public policy makers, the media, stakeholders and the public on the key issues facing WSLCB in administering the law and the regulation of the industry. Lead Marijuana Unit and its Team Members: Utilizes leadership skills to motivate staff to achieve high performance consistently and to cultivate a learning environment for staff to effectively expand their skill set and cross- train and work varied tasks and functions. Performs evaluations, and utilizes effective performance management to recognize staff accomplishments that meet division goals and/or corrective action if necessary. Provides leadership, training and implementation of systems that promotes a culture of process improvement using Lean, Baldrige Criteria and other continuous improvement methods.

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QUALIFICATIONS: Required Education and Experience: Bachelors Degree in business administration, public administration, business management, communication, or related field and three year of experience supervising staff (Experience may substitute year for year for required education). AND Two years of experience in interpretation and implementation of complex regulatory statutes and regulations. Experience in strategic and tactical planning principles for delivering programs and services in a very complex authorizing environment. Two years of experience in supervising professional and/or technical staff. Proficient in Microsoft Office Suite, including Excel. Required Competencies: Accountability: Accepts personal responsibility for the quality and timeliness of work and can be relied upon to achieve excellent results with little need for oversight. Analysis: Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Coaching and Mentoring: Actively partners with co-workers to provide them with information, techniques, instruction, feedback and encouragement to maximize their success on the job. Creative and Innovative: Sees opportunities for creative problem solving while staying within the parameters of good practice. Computer Skills: Displays working knowledge of program or agency computer system(s) which may include Microsoft Office suite programs, Electronic Notebook and Oracle Document Management System. Customer Focus: Listens attentively, identify issues, provide options, fulfill services, and/or exercise knowledge of laws and regulations to assist others and/or resolve complaints or conflicts. Build and maintain internal and external customer satisfaction with the products and services offered by the organization. Effective Communications, General: Conveys clear, timely, persuasive messages that positively influence the thoughts and actions of others. Effectively express ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (plain talk). Effective Communications, Writing Skills: Composes clear, straightforward, and technically correct documents. Proofreads and edits information to improve clarity, organization, content, and correcting errors in grammar, punctuation, and spelling. Ethics & Integrity: Earns the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness, and professionalism in all interactions. Fiscal Accountability: Responsibly and accurately handle the public's money when processing financial transactions and/or committing fiscal resources. Interpersonal Skills: Establishes effective relationships. Displays positive outlook and pleasant manner. Contributes to building team spirit. Interacts appropriately with coworkers and in a manner that encourages cooperation and teamwork. Judgment: Displays balanced thinking that combines analysis, wisdom, experience and perspective. Considers the impact of decisions on co-workers and other organizational units. Performance Leadership: Reviews and analyzes data metrics, defines and sets targets for success and monitors progress, including actions to improve program performance. Focuses on the result of the work performed and the outcome of our total effort on those we serve; Anticipates problems; develops contingency plan; Leads from the front is visible; Builds collaborative relationships with customers and employees; Effectively sets priorities; Tends to todays operations while investing and planning for the future; Develops and maintains a

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knowledge base, including a deep understanding of WSLCBs programs, authorities, and resources; Program Management: Effectively direct and integrate all aspects of the program, ensuring that work of the unit progresses towards achieving division goals and objectives. Results Orientation: Ability to maintain good working relationships and positive interactions with other supervisors and divisions of the WSLCB in order to foster accountability and improve the overall program. Ability to promote teamwork and foster cooperation among all unit staff as well as collecting valuable input for the efficient operation of the unit. Statute and Regulatory Interpretation: Demonstrated ability to understand, interpret and communicate complex statutory and administrative code (rule) provisions. Understands the intent and impact of laws and rules and is able to effectively communicate these requirements to others who may not be well versed in governmental regulations. Stress Tolerance: Respond to difficult, stressful or sensitive situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers. Safety: Understands and follows agency safety policies and other standards established to maintain safe work environment. Carefully organizes the personal workspace to minimize the likelihood of an accident or other unsafe incidents. Preferred Experience: Experience in a state regulatory program involving licensing and/or enforcement of individuals or businesses. Experience in utilizing Lean, Baldrige and other continuous improvement methodologies. Ability to lead and mentor a value based culture within the unit and across the division. SUPPLEMENTAL INFORMATION:

How to apply: To be considered for this position, the following must be included: A completed on-line application (www.careers.wa.gov); A cover letter explaining how your experience, skills and abilities are aligned with the sought after qualifications (document may be attached during the on-line application process); and A resume (document may be attached during the on-line application process). Failure to submit any of the above will result in your application being disqualified.

If you have questions regarding how to operate within the State's Online Recruiting System, please contact the Department of Enterprise Services help desk at 1-877-664-1960. For information and inquiries about this position, email wslcbjobs@liq.wa.gov. Supplemental Information:

Prior to any new appointment into the WSLCB, a background check will be conducted. From July 1, 2011 through June 29, 2013 a 3% temporary salary reduction is in effect for most state positions. The salary listed above includes this reduction. For specific information on the Temporary Salary Reduction click here.
The State of Washington is an Equal Opportunity Employer. Persons with a disability, who need assistance in the application or testing process, or who need this announcement in an alternative format may call WSLCB Human Resources at (360) 664-1646. Applicants who are deaf or hard of hearing may call through the Washington Relay Service 7-1-1.

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Marijuana Licensing and Regulatory Manager Supplemental Questionnaire * 1. Do you have a Bachelor's Degree in business administration, public administration, business management, communication, or related field and three year of experience supervising staff (experience may substitute year for year for required education). Yes No * 2. Do you have two years of experience in interpretation and implementation of complex regulatory statutes and regulations? Yes No * 3. Do you have experience in strategic and tactical planning principles for delivering programs and services in a very complex authorizing environment? Yes No * 4. If you answered 'yes' to the previous question, which of the following best describes your experience developing and implementing long-term strategic plans, which includes developing, planning, organizing, and administering policies and procedures to ensure administrative and operational objectives are met? 0 -11 months 12 - 23 months 24 - 35 months 36 - 47 months 48 or more months * 5. Do you have at least two years of experience in supervising professional and/or technical staff? Yes No * 6. Are you Proficient in in Microsoft Office Suite, including Excel? Yes No * 7. How many employees have you Managed in your previous positions? 0 - 2 3 - 5 6 - 9 10 or more * 8. Please select, which of the following best demonstrates your experience in your ability to plan, design, lead, or write legislative actions. 0 - 11 months 12 - 23 months 24 - 35 months 36 - 47 months 48 or more months * 9. Please select which of the following best describes your experience in your ability to develop policy, and rules related to legislation. 0 -11 months

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12 - 23 months 24 - 35 months 36 - 47 months 48 or more months * 10. Please select which of the following best describes your experience in implementing short and long range plans, developing internal operating procedures, and organizing, prioritizing a large number of projects and diversified groups. 0 -11 months 12 - 23 months 24 - 35 months 36 - 47 months 48 or more months * 11. Please select which of the following best describes your experience in project management which includes creating project plans including goals, timeline, constraints, risks, and identifying outcomes and assignments. 0 -11 months 12 - 23 months 24 - 35 months 36 - 47 months 48 or more months * 12. Please select which of the following best describes your experience in utilizing your leadership skills to motivate staff to achieve high performance consistently and to cultivate a learning environment that promotes a culture of process improvement using Lean, Baldrige Criteria and other continuous improvement methods. 0 - 11 months 12 - 23 months 24 - 35 months 35 - 47 months 48 or more months * 13. How many months of experience do you have working collaboratively with internal and external customers, including Attorney General's Office to address policy/legislative issues?

* 14. Describe your experience in advising Boards, Commissions, and or senior management on adoption of new and revised laws, regulations and policies pertaining to Licensing, Regulation or Educational matters.

* 15. Describe your experience in providing briefing papers regarding legislative proposals and Strategic planning.

* 16. Describe your experience in policy development and include the number of years of experience in this area.

* 17. Please provide one example of a project that you implemented and lead, that was also

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controversial in nature, what was the outcome?

* 18. Describe your experience in a position where you were responsible for developing, maintaining and revising state or agency policy as a regular part of your job? What was your job title or Classification?

* Required Question

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