Lesson 1 : first meeting / greeting 1.

Say hello - Nice to meet you Or get acquaintance with strange people - Hello, I dont think weve met Response: - Pleased to meet you / nice to meet you 2. Ask about the company they are working for - And what company are you from ? - Im from. - Ah, yes, I know this company - 3. Ask about their position And whats your position there?

- And what do you do there? Note : job = position but position is much more formal I am the sale representative for this region I am the C.E.O of a small export and packaging company ( gim c iu hnh ). We specialize in sth - I am the + your position. - Oh, really. Thats interesting! 4. When meeting someone, you should introduce them some your own information before being asked make the conversation more relaxed Note : When people become familiar, they can call their first name Let me introduce myself. Im Please call me + ..( first name)

5. Introduce someone to sbd ( 2 sides) - ( name ), let me introduce you to someone . This is + name. He / she is +..position + for +company + full name ( first name + last name) + position + company 2 people say hello to each other - How do you do,name ? or how are you? say hello in a formal way - Im very well thank you very polite

Exercise : imagine that you are meeting with your foreign counterpart at the first time. So what should you do? Make a dialogue between two people and practice it. Example: A: hello, nice to meet you. B:nice to meet you, too A: let me introduce myself. Im Victoria Tang. Im working in Oceanwide. Im sale representative for this region. B: yes, I know your company. Your business is expanding very rapidly at the moment. A: yes, we are doing quite well. And yourself? What is your position ? B: actually, I work for myself. Ia a C.E.O of a small export and packaging company. We specialize in seafood. A: That good. Ok. Let me introduce you to my director . This is .. from . he is .. . And this is C: Pleased to meet you / how do you do? B: how do you do? . Lesson 2 : speaking through telephone 1. Get through A: This is +..(name of the company ) . / Names speaking. (How) Can I help you? B: Yes, this is +.(name) from ..(Companys name). Id like to speak to if he/ she s available, please ? (put me through to ..sbd) Note : use if sbd is available to means that he / she wants to talk to you at the moment - Could you please put me through to sbd ? - Id like to speak to sbd if possible, please. - Could I speak to . Please? - How can I help you? - Can I help you? - Would you mind holding the line? gi my 2. Refuse to receive the call - Im sorry. He is in the meeting at the moment

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he is out of office at present hes not available now he s busy at the moment It means that they dont want to speak to you Leave a message: May I take a message?( the personal assistant or operator ) May I leave a message ( phoner ) Yes, could you ask him to phone me please? My numbers .. Could you ask him to phone to me, please? Could you get him to return my call, please? If he could call me back, that would be great. Then leave your telephones number Check details to make sure the message ( operator ) Im sorry, I didnt catch your name Could you just repeat your number, please? Could I have your number again, please? Would you mind repeating that? Return call. This is .(name) returning your call Thanks for returning my call I look forward to seeing you then

Exercise: make a phone call to the operator and then call back to arrange an appointment using these cues Return call: -ah, yes. Thanks for calling back. I wanted to .( set up a meeting with you to discuss your requirements for next year ) - yes, certainly. How about ( Thursday morning at half past eight ) - - That would be fine - Ok. I look forward to seeing you then - Thursday, 8.30. See you then signal to end the call - Goodbye Homework: find out the information about expression in invitation and response