HIGHLY EFFECTIVE COMMUNICATION TOOLS

Writing Skills Impactful Presentations Speaking Skills Telephone Skills

Integrated as

EFFECTIVE COMMUNICATION
Success Skills by ICSPS
Institute for Communication Skills and Public Speaking

Proven, Tested and Demonstrable

EFFECTIVE WRITING SKILLS

HIGHLY EFFECTIVE COMMUNICATION TOOLS

Skill, Train and Develop your communication abilities, all the time ICSPS

Effective Writing Skills

Outcomes:

Good writing is supposed to evoke sensation in the reader - not the fact that it is raining, but the feeling of being rained upon. E. L. Doctorow

1. Use the orthography (writing system) correctly, including the script, and spelling and punctuation conventions. 2. Use the correct forms of words. This may mean using forms that express the right tense, or case or gender. 3. Put words together in correct word order and use vocabulary correctly. 4. Use the style appropriate to the genre and audience. 5. Make the main sentence constituents, such as subject, verb, and object, clear to the reader. 6. Make the main ideas distinct from supporting ideas or information. 7. Make the text coherent, so that other people can follow the development of the ideas.

Opportunity: Individuals and Organisations both have an opportunity to develop their skills around planning, preparing and writing with greater confidence. This 1 or 2-Day Writing Skills workshop is designed and constructed to help individuals draft letters, memos, e-mails and short reports that get results. Further to help individuals produce written communications that relay your message to the recipient in a positive, professional and persuasive manner. To save time and handle correspondence with less instruction. The workshop enables individuals to adapt a writing style that suits the nature of the correspondence whilst achieving clarity and brevity; to write accurately and professionally while avoiding unnecessary jargon or clichs. Individuals will avoid common errors and use sentences, paragraphs and punctuation correctly and effectively. Theyll be able to analyse and edit their work quickly and constructively and adopt effective proofreading techniques.

Skill, Train and Develop your communication abilities, all the time ICSPS

Effective Writing Skills affect the Top Line and the Bottom Line While writing may not feature SIGNIFICANTLY at the top of organsiations must have skills. It is a skill that costs organisations both time and money. Bad and poor writing skills have left organizations with poor bottom lines and with even poorer top line performance. The ability to string words together in a meaningful way to reflect thoughts, opinions, and feelings provides the writer with these important advantages: Ability to inform, persuade and direct. Ability to distinctively stand out from the rest. To benefit derivatively socially and professionally

RESPONSIBILTIES OF A GOOD WRITER

A well organized and constructed message with the right tone

Polished and refined language skills with appropriate vocabulary

A well developed individual character and personality

The Effective Writing Skills workshop is taught as a one or two-day, facilitator-led program where participants will learn how to: Plan, prepare and write with greater confidence. Construct letters, memos, e-mails and short reports that get results. Produce written communications that relay your message to the recipient in a positive, professional and persuasive manner. Save time and handle correspondence with less instruction. Adapt your writing style to suit the nature of the correspondence whilst achieving clarity and brevity. Write accurately and professionally while avoiding unnecessary jargon or clichs. Avoid common errors and use sentences, paragraphs and punctuation correctly and effectively. Analyse and edit your work quickly and constructively and adopt effective proofreading techniques. This workshop also includes the following tools: A comprehensive guidebook Evaluation forms to measure your effectiveness Duration Program Levels Prerequisite Pre-work Delivery Method

PROGRAM FAST FACTS 1 or 2 Days Basic / Intermediate / Advanced None None Group / Live Instructor led

Give your team members the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next competitive level. For more information about ICSPS Effective Writing Skills workshop, contact your ICSPS client partner or call +91 8860572535 to be put in touch with someone in your local area who can help you organize a day with ICSPS. PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS Web: www.icspsindia.com | Email: info@icspsindia.com | Phone: +91-8860572535

Programme Outline

Effective Individuals | Effective Organisations

Skill, Train and Develop your communication abilities, all the time ICSPS

Effective Writing Skills: 2-Days

Workshop Timeline Day 1 Morning Introduction to Effective Writing Skills Day 1 Morning Understanding Grammar, Syntax and usages Learning Areas and Competencies The Principles of Effective Writing Skills a) Types of business documents: letters, reports, e-mails, facsimiles and minutes Avoiding Common Problems a) The rules and reasons for grammar - avoiding common pitfalls b) Building better sentences - using punctuation to aid understanding c) Vocabulary, spelling, jargon and slang d) Formal words, proprietary names and copyright The Recipient a) Focusing on the reader's requirements b) Using the right approach - responding to complaints, giving information, getting action, interesting customers etc. c) Creating an impact - getting and maintaining the reader's attention d) The use of 'action words' to inspire positive response and results Preparation and Approach a) Clearly defining the objectives of the document b) Gathering factual information to assist in conveying your message c) Organising your thoughts/material logically d) Simple structuring Styles of Writing and Being Persuasive a) A 'reader-friendly' style - compelling openings and positive conclusions b) Informative, persuasive or assertive writing c) Imaginative use of vocabulary Developing Your Style of Business Writing a) Overcoming 'word inflation' and cutting out the 'waffle' b) Writing in a clear, concise and professional business manner c) Expressing yourself - conversational and appealing writing d) Enhancing your language skills and expanding your vocabulary Constructive Self-analysis a) Avoiding redundant phrases, unnecessary jargon and clichs b) Identifying and correcting grammatical errors c) Proof-reading and editing - avoiding time-consuming rewrites Personal Development a) Progressing your writing skills - introduction to report writing b) Refining your skills - learning to get it right first time c) Formulating an action plan

Day 1 Afternoon Understanding how written communication is perceived

Day 1 Afternoon Designing and Delivering Effective Written Communication

Day 2 Morning Introduction to Styles and Personalities around writing Day 2 morning Developing business communication

Day 2 Afternoon Exploring ways to self assess and discover Day 2 Afternoon Establishing personal development standards and habits

IMPACTFUL PRESENTATIONS
HIGHLY EFFECTIVE COMMUNICATION TOOLS

Skill, Train and Develop your communication abilities, all the time ICSPS

Impactful Presentations
Outcomes:

A man is but the product of his thoughts; what he thinks, he becomes. What he presents is perceived. Mahatma Gandhi

1. Individuals learn how to define the purpose of a presentation. 2. Individuals learn how to design presentations around essential objectives. 3. Individuals learn how to gather content and presentation ideas. 4. Individuals learn how to structure the subject matter. 5. Individuals employ proven strategies for delivering powerful presentations. 6. Individuals understand how to design and deliver effective visuals. 7. Individuals learn techniques for polishing and mastering presentation delivery. 8. Individuals learn the practice, the plan, demonstrate experience and environment controls.

Opportunity: Impactful Presentations is an intensive and highly interactive two-day training program to help ensure individuals get the most from every presentation opportunity. The program is ideal if an individual is exposed to presentations or public speaking and now wants to achieve more with effective and impactful presentations. Individuals gain a wide range of practical experience through many exercises (voice, physical presence, body language etc) and the delivery of four presentations. Each of the presentation provides a different challenge and gives the individual the opportunity to develop their ability to present in different styles, occasions, context and purpose. All this to help individuals in organizations to communicate with dynamic, engaging, and truly impacting live presentations. Presentation skills that could elevate their credibility and their organizations success.

Skill, Train and Develop your communication abilities, all the time ICSPS

Impactful Presentations affect the Top Line and the Bottom Line In a crowded marketplace of ideas, you have to get to the point and you have to get the point across. Empowering all team members, especially key employees, with impactful presentation skills helps prevent communication breakdowns, disorganization, and lost revenue. Your organization could experience the positive business impact of presentations that are clear, convincing, compelling and motivating.

RESPONSIBILTIES OF A GOOD PRESENTER

A well organized and constructed message

Polished and refined delivery skills

The Impactful Presentation workshop is taught as a one or two-day, facilitator-led program where participants will learn how to: Identify the presentation objectives, audience needs, and expectations Identify and map audiences to keep the content relevant and contextual How to gather content and presentation ideas and develop structures Utilize powerful communication and persuasion strategies, even in the face of fear Use Visual Aids and build a self guide on how to use visuals effectively Participate in group and team presentations on any occasion. Practice to perfection, prepare effective presentation notes, and handle questions Build a unique and characteristic signature presentation style This workshop also includes the following tools: A comprehensive guidebook An easy-to-use Presentation Planner Evaluation forms to measure your effectiveness

A well developed individual character and personality

PROGRAM FAST FACTS Duration Program Levels Prerequisite Pre-work Delivery Method 1 or 2 Days Basic / Intermediate / Advanced None None Group / Live Instructor led

* Note this program can be transposed and interchanged for both audiences. Those that make presentations live and those that make virtual presentations (telepresence, telephone or web presentations)

Give your team members the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next competitive level. For more information about ICSPS Impactful Presentation workshop, contact your ICSPS client partner or call +91 8860572535 to be put in touch with someone in your local area who can help you organize a day with ICSPS. PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS Web: www.icspsindia.com | Email: info@icspsindia.com | Phone: +91-8860572535

Programme Outline

Effective Individuals | Effective Organisations

Skill, Train and Develop your communication abilities, all the time ICSPS

Impactful Presentations: 2-Days

Workshop Timeline Day 1 Morning Introduction to Impactful Presentation Learning Areas and Competencies Introduce easy to remember presentations ideas Identify organisation quality standards on presentations Develop a personal presentation inventory or template Focus on your customers as your audience Learn the Short SweetSimple Formula Focus on your workshop presentation at hand

Day 1 Morning Designing an Impactful Presentation

Plan your message b) Identify your purpose/objective c) Analyze your audience d) Map your context with relevance e) Assess the situation / situational need Develop your content a) Brainstorm or mind-map/text-map your ideas Affinity Diagrams b) Organize and bring order to your content c) Establish your key supporting points d) Develop your introduction and conclusion e) Prepare your presentation notes

Day 1 Afternoon Delivering an Impactful Presentation

Eye contact, facial expression, gestures, movement, appearance and voice among other general body language cues Five steps towards effectively building rapport 1. Matching the persons physiology 2. Matching their voice 3. Matching their breathing patterns 4. Matching how they deal with information 5. Matching common experiences Guidelines for designing and delivering visuals effectively Visual Aid guideline introduction and practice a) Use visual aids to stimulate and focus participants attention. b) Check to make sure visuals work and you know how to use them. c) Encourage the participants to take notes. d) Make each visual instance count. e) Reveal visual information gradually rather than all at once. f) Provide handouts of computer presentations (e.g., PowerPoint) with space for additional notes where possible. Team presentations Use practice and coaching techniques Develop peer groups or LAPS (Learning and Practice Sessions) Develop a peer facilitated assessor or evaluator group/team Manage presentation stress

Day 1 Afternoon Designing and Delivering a Visually Effective Presentation

Day 2 Morning Introduction to Human Factors

Day 2 morning Managing an Impactful Presentation Day 2 Afternoon Managing an Impactful Presentation

Handling questions effectively Managing hostility Prepare and deliver team presentations

EFFECTIVE SPEAKING SKILLS

HIGHLY EFFECTIVE COMMUNICATION TOOLS

Skill, Train and Develop your communication abilities, all the time ICSPS

Effective Speaking Skills

Outcomes:

There are always three speeches, for every one you actually gave. The one you practiced, the one you gave, and the one you wish you gave. Dale Carnegie

1. Individuals learn how to open a conversation on any speaking occasion. 2. Individuals learn how to develop critical thinking skills spontaneously 3. Individuals learn how to fine-tuning verbal and nonverbal skills as they speak. 4. Individuals learn how to structure the subject matter and move it as it demands. 5. Individuals employ proven strategies for delivering powerful speeches and pitches. 6. Individuals learn techniques for polishing and mastering speech delivery. 7. Individuals learn the practice, the plan, demonstrate experience and environment controls.

Opportunity: This workshop takes away the speaking fears and phobias and transforms individuals into polished professionals who get their ideas across with poise and enthusiasm. Tap into these techniques and achieve amazing results with Speaking Skills. The workshop starts with the basics and moves quickly into actually delivering talks - you will be on your feet and presenting concrete and compelling arguments like a professional in no time. You will become aware of how to use sophisticated techniques like voice modulation, grabbing attention, leading conversations and idea pyramid construction for creating impact and persuasion. Speaking Skills workshops are very engaging and interactive guaranteeing individual attention, personal direction and advice about your own presentation style. All presentations are audio and videotaped, so you can actually evaluate your progress from a greenhorn to a pro. Take the step from nervous novice afraid to speak to savvy speaker eager to speak on any occasion.

Skill, Train and Develop your communication abilities, all the time ICSPS

Effective Speaking Skills affect Individual and Organisation social and business performances directly While a picture may be worth a thousand words, those words will no doubt come in handy if the picture is distorted or poorly understood. After all, the best way to communicate is through speech. The ability to orchestrate words in a meaningful way to reflect thoughts, opinions, and feelings in concert provides the speaker with these important advantages: Ability to inform, persuade and direct. Ability to distinctively stand out from the rest. To benefit derivatively in social and business situations The Effective Speaking Skills workshop is taught as a one or two-day, facilitator-led program where participants will learn how to: Pronounce the distinctive sounds of a language clearly enough so that people can distinguish them. This includes making tonal distinctions. Use stress and rhythmic patterns, and intonation patterns of the language clearly enough to be understood. Use the correct forms of words. This may mean, for example, changes in the tense, case, or gender. Put words together in correct word order. Use vocabulary appropriately and language variety that is appropriate to the situation and the relationship to the conversation partner. Make clear to the listener the main sentence constituents, such as subject, verb, object, by whatever means the language uses. Make the main ideas stand out from supporting ideas or information. Make the discourse/conversation hang together so that people can follow what you are saying or selling. This workshop also includes the following tools: A comprehensive guidebook Evaluation forms to measure your effectiveness

RESPONSIBILTIES OF A GOOD SPEAKER

A well organized and constructed message

Polished and refined delivery skills

A well developed individual character and personality

PROGRAM FAST FACTS Duration Program Levels Prerequisite Pre-work Delivery Method 1 or 2 Days Basic / Intermediate / Advanced None None Group / Live Instructor led

* Note this program can be transposed and interchanged for both audiences. Those that speak live and those that speak over virtual media (telepresence, telephone or web presentations)

Give your team members the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next competitive level. For more information about ICSPS Effective Speaking Skills workshop, contact your ICSPS client partner or call +91 8860572535 to be put in touch with someone in your local area who can help you organize a day with ICSPS. PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS Web: www.icspsindia.com | Email: info@icspsindia.com | Phone: +91-8860572535

Programme Outline

Effective Individuals | Effective Organisations

Skill, Train and Develop your communication abilities, all the time ICSPS

Effective Speaking Skills: 2-Days

Workshop Timeline Day 1 Morning Introduction to Effective Speaking Skills Learning Areas and Competencies Effective Speaking Skills as we know it Communication aiders and facilitators Effective Communication Skills Barriers to effective human communication a) Physical barriers, System design, Attitudinal barriers, Ambiguity of words/phrases, Individual linguistic, Physiological barriers, Presentation of information. Communication noise a) Environmental noise, Physiological-impairment noise, Semantic noise, Syntactical noise, Organizational noise, Cultural noise, Psychological noise. Components and constituents parts of a good speech a) The rhetorical triangle (Ethos, Pathos and Logos) Speaking to inform, to persuade and to entertain Speech Planning and Organization a) Name and explain the three functional parts of a speech. Introduction, Body and Conclusion b) Identify and explain the common organizational patterns for speech ideas (chronological, spatial, topical, etc.) c) Identify the goals of an introduction, and the variety of methods used to achieve them. d) Identify the goals of a conclusion, and the variety of methods used to achieve them. e) Develop a fully planned speech, through the use of a preparation outline. Developing your speech content f) Brainstorm or mind-map/text-map your ideas Affinity Diagrams g) Organize and bring order to your content h) Establish your key supporting points i) Develop your introduction and conclusion j) Prepare your speech notes Day 1 Afternoon Delivering an Effective Speech Eye contact, facial expression, gestures, movement, appearance and voice among other general body language cues (animate it over the phone) Five steps towards effectively building rapport 6. Matching the persons physiology 7. Matching their voice 8. Matching their breathing patterns 9. Matching how they deal with information 10. Matching common experiences Effective Listening Skills 1. The role listening plays in communication situations. 2. The significance of active listening. 3. The listening process. (Receiving, Attending, Understanding and Responding. With a recent inclusion of Remembering) 4. Identification the different types of listening skills and the situations in which they are employed. 5. Identification of methods for improving listening skills. 6. A systematic program of listening self-improvement

Day 1 Morning Designing an Effective Speech

Day 1 Afternoon Understanding Listening Skills

Programme Outline

Effective Individuals | Effective Organisations

Skill, Train and Develop your communication abilities, all the time ICSPS

Day 2 Morning Designing and Delivering a Visually Effective Speech

Developing Speech Presentation Skills a) Compare and contrast the four methods of delivery. Reading, Memorization, Extemporaneous and Impromptu b) Recognize the appropriate delivery methods for particular speaking situations. c) The importance of rehearsing a speech for the maximum effect. d) Illustrations of effective verbal and non verbal delivery skills. Compare and contrast the characteristics of the informative, persuasive and entertainment speeches. Informative: a) Understanding informative speaking and techniques used in effective informative speaking. b) The various ways to overcome common problems in informative speaking. c) Prepare and present an informative speech. Persuasive: a) Define and explain various theories of persuasion in public speaking. b) Aristotles three modes of artistic proof: logos (logical proof), pathos (psychological or emotion proof), and ethos (credibility) c) Prepare and present a persuasive speech. Entertainment: a) Understanding the types of speeches of entertainment. b) Prepare and present a persuasive speech.

Day 2 Morning Designing and Delivering the three types of Speeches

Day 2 Afternoon Managing an Effective Speech Day 2 Morning Introduction to Human Factors

Handling questions effectively Managing hostility, objections and apprehensions Use practice and coaching techniques Develop peer groups or LAPS (Learning and Practice Sessions) Develop a peer facilitated assessor or evaluator group/team Manage Speaking and Communicating stress

TELEPHONE SKILLS (Sales & Service)

HIGHLY EFFECTIVE COMMUNICATION TOOLS

Skill, Train and Develop your communication abilities, all the time ICSPS

Telephone Skills (Sales & Service)

Outcomes:

You want to make that one good phone call! The best way to perfect calling is to get on the phone. Anonymous

1. Individuals will learn how to provide effective client service over the phone 2. They will project a professional image over the phone 3. Master a professional, effective and reassuring telephone voice 4. Gain client's trust using proven communication techniques 5. Learn to question effectively over the phone 6. Master proven techniques to manage irate customers professionally 7. Learn tips for handling a busy receptionist/gatekeeper 8. Phrase more effectively for positive and clearer communication 9. Establish the right words for unambiguous, positive and productive communication

Opportunity: This Telephone Skills Training course will provide your staff with the awareness and skills they need to handle phone calls professionally. This will ensure the positive image of your organisation is reinforced and strengthened with every conversation. In today's business environment, telephone etiquette displayed in organisations is indicative of its willingness and ability to efficiently assist customers, both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organisation's customer, making it a critical customer 'touch point'. Nowadays, virtual teams are the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.

Skill, Train and Develop your communication abilities, all the time ICSPS

Telephone Skills (Sales & Service) affect the way information is disseminated in and out of the organisation Effective use of the telephone is an essential skill within every department of every organisation. Many people are unaware of the image they portray whilst involved in telephone conversation. This training course aims to give the individual the skills required to understand what constitutes a good telephone manner; gain confidence and give a good impression when dealing with different people on the telephone and pass on and source/extract messages effectively.

RESPONSIBILTIES OF A GOOD TELECALLER

handy with all the relevant information regarding the call

is prepared and can immediately get on calls

The Telephone Skills (Sales & Service) workshop is taught as a one or two-day, facilitator-led program where participants will learn how to: Identify the advantages and disadvantages of using the telephone Create a positive impression with clients and customers Develop relevant skills in communicating technical information efficiently and effectively over the telephone Develop listening skills to help them understand what the customer is saying Understand what the customer really thinks and measure their satisfaction Use voice control to maximise effectiveness Deal with enquiries, complaints and take messages quickly and effectively Deal with customer dissatisfaction Effectively deal with English dialects and accents on the telephone This workshop also includes the following tools: A comprehensive guidebook Evaluation forms to measure your effectiveness

exercises care, patience, listens and most of all delivers

PROGRAM FAST FACTS Duration Program Levels Prerequisite Pre-work Delivery Method 1 or 2 Days Basic / Intermediate / Advanced None None Group / Live Instructor led

Give your team members the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next competitive level. For more information about ICSPS Telephone Skills (Sales & Service) workshop, contact your ICSPS client partner or call +91 8860572535 to be put in touch with someone in your local area who can help you organize a day with ICSPS. PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS Web: www.icspsindia.com | Email: info@icspsindia.com | Phone: +91-8860572535

Programme Outline

Effective Individuals | Effective Organisations

Skill, Train and Develop your communication abilities, all the time ICSPS

Telephone Skills (Sales & Service): 2-Days

Workshop Timeline Day 1 Morning Providing Effective Client Service Learning Areas and Competencies The commandments of good telephone skills What makes an effective client communicator? The sins of service you should avoid Skills and attributes of an effective client communicator High emotion - low intelligence Role Plays Communication skills Five qualities of a good telephone voice Vocal qualities checklist Role Plays Create a great first impression Put your customer at ease Finding a better phrase Ending a call politely and professionally Role Plays Professional handling of incoming calls Transferring calls Taking messages Role Plays Questioning techniques Questions/Objections? Open and closed questions Questions to keep control of the call Telephone techniques Role Plays Determine why your client is irate Learn the challenges of irate clients Have a HEART to defuse an irate client Role Plays

Day 1 Morning Your Telephone Voice

Day 1 Morning Gaining your Client's Trust

Day 1 Afternoon Prepare Yourself

Day 1 Afternoon Effective Questioning

Day 2 morning Irate Clients

Day 2 Morning Reception Tips Day 2 Morning Better Phrases Day 2 Afternoon Action Plan Day 2 Afternoon Wrap up and course conclusion

How to negotiate past receptionists/gatekeepers Top useful reception/gatekeeper tips Role Plays Improve your interaction with inbound calls Better your outbound calls success Role Plays Create a personal action plan What I am going to implement immediately on-the-job Review the course Share ideas and personal challenges Question and answer time

EFFECTIVE COMMUNICATION
HIGHLY EFFECTIVE COMMUNICATION TOOLS

Skill, Train and Develop your communication abilities, all the time ICSPS

Effective Communication Skills

Outcomes:

The best way to get anything done is to effectively communicate your purpose Anonymous

1. Individuals will be better acquainted with the US & the UK accent and Culture 2. Individuals with demonstrate better call handling skills situational-appropriate 3. They will have better email writing skills and demonstrate email etiquette 4. Individual will open calls effectively and apply the art of persuasion 5. Client handling over the phone will be revitalized with adjustable approaches 6. The overall written communication skills standards will be elevated and observed 7. Individuals will be able to deliver impactful and compelling presentations

Opportunity: This program primarily focuses on the demonstration of how effective communication is brought about and the four language skills that bring about this - Listening, Speaking, Reading and Writing. The primary aim is to enable individuals to recognize and discover their language strengths and weaknesses and to develop on opportunities. Further, this highly interactive, two-day program is designed to enhance communication skills. Individuals will learn effective tools and techniques for effectively interpreting communicative behavior. Through case studies and exercises, they will practice ways and adopt approaches to speak effectively, to listen effectively, and practice summarizing what others are saying to avoid conflict. They will learn about their communication styles, their preferences, and considerations for using another style when interacting with others. We will use additional case studies to identify best practices in giving and receiving constructive feedback. You will be among the few professionals who communicate their ideas and thoughts effectively both in verbal and written formats. Demonstrate clear communication to avoid mistrust and misunderstandings in the organisation. In order to compete in the marketplace it is essential to clearly and effectively communicate.

Skill, Train and Develop your communication abilities, all the time ICSPS

Effective Communication Skills: 2-Day Program Outline

Workshop Timeline Day 1 Morning Introduction to the four language skills Speaking Listening Reading Writing Day 1 Morning Effective Speaking Skills Module Learning Areas and Competencies Developing language structures: Parts of Speech Overview Conjugation of English verbs The preposition The Adjectives & Adverbs Modals (for persuasive speech) The Persons (the golden cube of expression) The graphical illustration of Tenses Developing on the module on Effective Speaking Skills Developing RP and its usage (oral practise) Enabled by: 1. Internet 2. A/V Activities and Key Points 1. Conjugation of the English verbs a) Regular and irregular 2. Practice sentence structures and the usages 3. Use and demonstrate effective use of Adjectives, Adverbs and Prepositions

4. English and phonetics 5. Pronouncing the alphabet a. (Vowels, consonants, consonant clusters & word endings) 6. Word stress in English (syllables and intonation) 7. Sentence stress in English (phrasing) 8. Linking in English 9. Homophones & Minimal pairs 10. English phonetic spelling 11. Interactive phonemic chart 12. Contractions ~ pronunciation tips 13. How to pronounce "-ed", "th" 14. When to say "a" or "an" 15. The golden key to English pronunciation 16. Prepare and present an informative speech. 17. Prepare and present a persuasive speech. 18. Prepare and present an entertaining speech. 19. 2 business emails b. Various situations 20.2 essays c. Various topics

Day 1 Afternoon Effective Speaking Skills Module

Developing on the module on Effective Speaking Skills Designing and delivering an effective speech

Day 1 Afternoon Effective Writing Skills Module

Developing on the module on Effective Writing Skills Special attention to English sentence structures with the tenses The royal order of Adjectives and Adverbs Punctuation Developing on the module on Impactful Presentations Key attention to language Organization and order of presentations Effective visuals Developing on the module on Telephone Skills (Sales & Service) Key attention to telephone etiquette On call procedures Developing on the module on Cultural Orientation US / UK

Day 2 Morning Impactful Presentations

21. Scripting messages 22. Developing content 23. Selling Ideas 24.Delivery of presentations d. 4 presentations 25. Mock calls and role plays 26.Live calls to businesses trying to sell a training product 27. Cultural quizzes and simulations

Day 2 morning Telephone Skills (Sales & Service) Day 2 Afternoon Cultural Orientation US / UK

Day 2 Afternoon LaPS (Learning and Practise Sessions) Laboratory Day 2 Afternoon Reviews and farewells

Setting up of speaking and writing LaPS with peers to help self learning

28.Demonstration of the LaPS after which it can be conducted in a social or business setting on a regular basis or as the need may be

Review the course Share ideas and personal challenges Question and answer time Certificates of participation & recognitions

Delivery Method The training course consists of a continuous sequence of discussions, interactions and practical exercises. You will receive audio and video recordings of your performance at the end of the program. An important part of this program is making live calls, contacting real prospects and customers. Program Fast Facts
Duration Program Levels Prerequisite Pre-work Delivery Method 2 or 3 Days Basic / Intermediate / Advanced None 1 email 100 words and one essay 200 words Group / Live Instructor led

Participation Charges and Procedure

All our Open-House Workshops are presently conducted in New Delhi | Noida | Gurgaon The last day of registration is 7 calendar days before a desired program date Please mail your confirmation of participation to Josephine at info@icspsindia.com No refunds will be entertained 14 calendar days before a program schedule All the Open-House Workshops are 2-Day Programs unless specified o Program Duration 9AM 5PM (on both days) o Cost for each 2-Day program is Rs. 5,800.00 plus 12.3% Service Tax o The workshops include tea, snacks and a caf lunch or buffet whichever the case may be

Student Offers
All students get a 20% waiver on all Public Trainings. You must be registered with a recognised institution and must be enrolled in an academic program with a minimum duration of 1 year.

Note
Sample Format for confirming participation. (Please send us your information as is illustrated below) Name Phone Email Program Date : David Linus : +91-8860572535 : david@icspsindia.com : Business English : August 07 Tuesday 2013

Give your team the TOOLS the Knowledge, Skill and Ability to take their communication skills to the next competitive level. For more information about ICSPS Effective Communication workshop, contact your ICSPS client partner or call +91 8860572535 to be put in touch with someone in your local area who can help you organize a day with ICSPS. PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS Web: www.icspsindia.com | Email: info@icspsindia.com | Phone: +91-8860572535

Skill, Train and Develop your communication abilities, at all times ICSPS

ICSPS Adult Programs on Communication Skills

Levels Description There are occasional errors or misunderstandings. Generally I communicate clearly and effectively in both spoken and written English. I understand almost all spoken and written everyday English. I can speak confidently, even in unfamiliar situations and my writing is quite good. I speak well, but not fluently. I understand most spoken English. I can read fairly well. I can write simple sentences, but make mistakes. I understand quite well. I can speak in familiar situations. I can read simple English, but I find writing difficult. I can understand a little and can speak a few words I do not understand or speak English. Effective Communication Level 3 Level 2 Level 1 (for any individual above 17 years of age) Public Speaking Professional Development Power Speaking Power Presentation Power Writing Power Personality Development

Independent User

Level 3 Level 2 Level 1 (for any individual above 17 years of age. This is highly recommended for individuals in Professional Studies like CA, CS, MBBS, BE among others)

Upper Intermediate

Intermediate

Lower Intermediate

2 1

Elementary Beginner

What do the level descriptions mean? To be eligible to participate in the Effective Communication and Professional Development courses and programs an individual should if not must be at the upper intermediate level on their language abilities. At any level below upper intermediate an individual will find following up and catching up extremely challenging and might lead to bouts of frustration. To be eligible to participate in the Public Speaking courses and programs an individual should if not must be at the intermediate level on their language abilities. This requires a level lower than Effective Communication and Professional Development because it lays the foundation for independent usage and mastery of a particular skill in communication. Note: we have bridge programs in English to make you eligible for one of our courses and programs.

Skill, Train and Develop your communication abilities, at all times ICSPS

The Instructor, Coach & Mentor

DAVID is a multifaceted and talented personality and is presently the Advisory and Consultation member at Remy's People: a complete Human Resource Management magazine and an appointment for the driven and determined HR (Human Resource) professional. David is the Principal Trainer at the 'Institute for Communication Skills and Public Speaking' and is in demand for business audiences of all types and levels and, professionals looking to develop their Communication and Public Speaking skills. David has over 50 months of experience in Professional Development; including facilitating, selling, coaching and management across various industries. David further, is a Distinguished Public Speaker and based on his experience training and facilitating development programs on Customer Service, Sales Excellence, Professional Development, Effective Communication and Leadership Habits collated an in-demand workshop program in the communication space the 11 Habits of Highly Successful Public Speakers. His delivery is fresh, upfront, and very practical. This allows participants to take away readily applied skills to the workplace or home. Professionally, he is an accomplished Sales (inside & field) and Marketing professional. In his professional avatars as an Inside Sales/Marketing and Field Sales/Marketing professional has worked in various markets; primarily the US, the European and the Asia Pacific regions; in the IT & IT Enabled Services, Outsourcing, BFSI and Consumer products and services industries. David has an exceptional ability to individually lead Sales projects/business units; whether as an Individual Contributor or as a Team Leader. Furthermore, his effective communication / presentation and networking skills comfortably position him at a vantage point in negotiating contracts, business opportunities and mitigating/addressing conflicts.

His practice areas include the following but not limited to o o o o o o Communication Skills Trainings/Workshops Corporate Trainings & Seminars Professional Speaking & Keynote addresses Sales, Marketing & Business Development Customer Relationship Management Customer & Employee Engagement

David Conrad Linus

Editor | Trainer | Marketer | Salesman | Speaker | Coach Presenter | Business & Social Network Developer

Skill, Train and Develop your communication abilities, at all times ICSPS

Upcoming Open House Events on EFFECTIVE COMMUNICATION

Date Jan Thu 24 2013 Jan Fri 25 2013 Feb Thu 07 2013 Feb Fri 08 2013 Feb Thu 21 2013 Feb Fri 22 2013 Mar Thu 07 2013 Mar Fri 08 2013 Mar Thu 21 2013 Mar Fri 22 2013 Apr Thu 04 2013 Apr Fri 05 2013 Apr Thu 18 2013 Apr Fri 19 2013 May Thu 02 2013 May Fri 03 2013 May Thu 16 2013 May Fri 17 2013 May Thu 30 2013 May Fri 31 2013 Jun Thu 13 2013 Jun Fri 14 2013 Jun Thu 27 2013 Jun Fri 28 2013 Jul Thu 11 2013 Jul Fri 12 2013 Jul Thu 25 2013 Jul Fri 26 2013 Aug Thu 08 2013 Aug Fri 09 2013 Aug Thu 22 2013 Aug Fri 23 2013 Sep Thu 05 2013 Sep Fri 06 2013 Day 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 1 2 City Delhi Delhi Noida Noida Gurgaon Gurgaon Delhi Delhi Noida Noida Gurgaon Gurgaon Delhi Delhi Noida Noida Gurgaon Gurgaon Delhi Delhi Noida Noida Gurgaon Gurgaon Delhi Delhi Noida Noida Gurgaon Gurgaon Delhi Delhi Noida Noida Level Basic Basic Basic Basic Basic Basic Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Basic Basic Basic Basic Basic Basic Advanced Advanced Advanced Advanced Advanced Advanced Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Basic Basic Basic Basic

Register 21 days before the registration deadline and get upto 10% off on your course fee We fill up really fast so its highly recommended you call in soon and get yourself booked for the EFFECTIVE COMMUNICATION PROGRAM Call this number RIGHT NOW!

+91-8860572535
Ask yourselves! How can I learn from instructors who themselves cant demonstrate EFFECTIVE COMMUNICATION and PUBLIC SPEAKING skills?

Give yourselves the TOOLS the Knowledge, Skill and Ability to take your communication skills to the next competitive level. For more information about ICSPS Effective Speaking Skills workshop, contact your ICSPS client partner or call +91 8860572535 to be put in touch with someone in your local area who can help you organize a day with ICSPS. PERSONAL EXCELLENCE | SALES EXCELLENCE | COMMUNICATION EXCELLENCE Everything under - Speaking Skills | Presentation Skills | Writing Skills | Listening Skills is at ICSPS

Web: www.icspsindia.com | Email: info@icspsindia.com | Phone: +91-8860572535

Skill, Train and Develop your communication abilities, at all times ICSPS

About ICSPS
ICSPS or the Institute for Communication Skills and Public Speaking is a blend of industry and academia in Personal Skills, Communication Skills and Sales Excellence. ICSPS understands that todays mechanics of a changing world incorporates strategic and dynamic personal development standards to stay competitive and edgy. ICSPS Personal Development programmes in Personal Skills, Sales Excellence and Communication Skills are designed and built to suit both; an Individuals and an Organizations needs. Real life strategies, powerful and profitable experiences at their workshops and trainings are assimilated to make one skilful, developed and trained. ICSPS dictum of being continuously pursuant explorers of newer ideas and concepts, methods and models; to adopt and incorporate and to bring about effective outcomes from trainees, gives them the opportunity to be always renewing and growing so that they enable their partners in their business quests and successes. Program Benefits: Individuals Communication skills gives you happiness, makes you attractive and confident You demonstrate with more passion and develop a satisfaction for work and people You experience an increased popularity and a successful career starts taking shape You develop self control during tough times and understand others and yourself Your career, your income, your financial future, your health, your fitness and your well-being improves subsequently Organizations Increased productivity personally and as a group; better feedback enhances the quality of work Less time is wasted resolving interpersonal problems between co-workers and teams Ideas flow smoothly throughout the organization and problem-solving becomes so much easier Less absenteeism from increased workplace satisfaction which results in positive productivity Access to business, diplomacy, travel and employment all require you to speak good English

Simple uncomplicated approaches to training and learning.

Easy and ready to implement methods and techniques. Results those are immediately visible.

COMMUNICATION SKILLS SALES SKILLS PERSONAL DEVELOPMENT The D C Method a t I C SP S (proven, tested and demonstrable)

Skill, Train and Develop your communication abilities, at all times ICSPS

Contact and reference points:

Contact Person Mr. David Conrad Linus Principal Trainer ICSPS Ms. Josephine Elroy Relationship Manager ICSPS Phone Number Email Web Address Best time to Call +91-8860572535 info@icspsindia.com http://www.icspsindia.com 10AM 6pm (if you cant reach us, leave us a text message with your name, number and brief if possible) For Corporate Programs: Mail your Requests to Michelle Jennings at corporate@icspsindia.com For Public Workshops and Trainings: Mail your Requests to Sharon DCosta at public@icspsindia.com For General Inquiries: Mail your Requests to Josephine Elroy at info@icspsindia.com