HP Designjet 500 and 800 Series Printers - System Error Messages, Explanations, and Actions

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Introduction Continuable and non-continuable error codes System error 01:10 System error 01:11 System error 01:12 System error 01:13 System error 02:10 System error 02:13 System error 03:10 System error 04:11 System error 05:09 (only applicable for Designjet 500) System error 05:10 (only applicable for Designjet 800 series) System error 05:10 (only applicable for Designjet 500 series) System error 06:03 (only applicable for Designjet 800 series) System error 08:11 System error 11:11 System error 11:13 System error 12:11 System error 21:10 System error 21:11 System error 22:10 System error 41:10 System error 41:13 System error 42:10 System error 43:10 System error 43:11 System error 55:11 System error 56:10 System error 56:13 System error 61:04 System error 61:05 System error 62:03 System error 63:03 System error 64:03 System error 64:04 System error 65:03 System error 71:04

System error 71:06 System error 72:04 System error 73:04 System error 79:04 System error 81:01 System error 81:11 System error 85:10 System error 86:01 System error 86:11 System error 86:13 System error 87:13 System error 93:10 Contact HP support

Introduction
System error codes consist of four digits that explain which component or system is failing and what action should be taken to correct the problem. The information below provides an explanation of the error and the recommended action to be taken.

Continuable and non-continuable error codes

Some error codes are continuable, which means that it is possible to press the Et on the front panel key n e and to continue working with the printer. Non-continuable error codes do not allow work with the printer to continue.

System error 01:10

Explanation A problem with the Electronics module has occurred. Recommended action Turn the printer off and allow five minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 01:11

Explanation The electronics module has detected a connection problem with the cooling fan. Recommended action Turn the printer off and allow five minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 01:12

Explanation The EEROM is not configured correctly. Recommended action Contact HP support .

System error 01:13

Explanation A problem with the Electronics module has occurred. Recommended action Turn the printer off and allow five minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 02:10

Explanation A problem has occurred with the carriage assembly. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 02:13

Explanation A problem has occurred with the the carriage assembly. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 03:10

Explanation A problem has occurred with the printers power supply. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 04:11

Explanation Jetdirect network card not detected. Recommended action 1. Turn the printer off and unplug the power cable from the back of the printer. 2. Remove and re-seat the network card. Click here for detailed instructions on network card removal . 3. Plug the power cable in, turn the printer on and attempt to verify functionality. 4. If the problem persists, contact HP support .

System error 05:09 (only applicable for Designjet 500)

Explanation Formatter installed instead of HP-GL/2 accessory card. Recommended action 1. Turn the printer off and unplug the power cable from the back of the printer. 2. Remove the formatter card and install the HP-GL/2 accessory card. Click here for detailed instructions on formatter card removal . 3. Plug the power cable in, turn the printer on and attempt to verify functionality. 4. If the problem persists, contact HP support .

System error 05:10 (only applicable for Designjet 800 series)

Explanation Formatter card failure, or Formatter card not detected. Recommended action 1. Turn the printer off and unplug the power cable from the back of the printer. 2. Remove the formatter card and re-install the formatter card. Click here for detailed instructions on formatter card removal . 3. Plug the power cable in, turn the printer on and attempt to verify functionality. 4. If the problem persists, contact HP support .

System error 05:10 (only applicable for Designjet 500 series)

Explanation HP-GL/2 accessory card failure. Recommended action 1. Turn the printer off and unplug the power cable from the back of the printer. 2. Remove the HP-GL/2 accessory card and re-install the HP-GL/2 accessory card. Click here for detailed instructions on HP-GL/2 accessory card removal . 3. Plug the power cable in, turn the printer on and attempt to verify functionality. 4. If the problem persists, contact HP support .

System error 06:03 (only applicable for Designjet 800 series)

Explanation Hard disk error on the formatter verify functionality of the machine by removing the formatter, continue past the the system error 05:10 Install a designjet 500 driver to print with. Solution: replace the formatter Recommended action 1. Turn the printer off and unplug the power cable from the back of the printer. 2. Remove the Formatter card and re-install the Formatter card. Click here for detailed instructions on formatter card removal . 3. Plug the power cable in and turn the printer on. 4. Continue past system error 05:10, and attempt to print via the HP Designjet 500 print driver. Click here to download HP drivers at http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US. 5. If the printer prints fine using the Designjet 500 driver, the formatter card is faulty and should be replaced. 6. If the problem persists, contact HP support .

System error 08:11

Explanation The front panel cannot be detected. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 11:11

Explanation The trailing cable is poorly connected. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 11:13

Explanation Problem with setting the voltage of the printheads. Recommended action

Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 12:11

Explanation A short has been detected in the carriage assembly. Recommended action 1. Turn the printer on. 2. Allow printer to complete initialization. 3. Using the Down scroll to the Ink menu (ink drop icon) and press Ene key, Arrow .t 4. Scroll to Replace Printheads and press Ene . tr 5. Open the top cover. 6. Open the carriage cover and remove all printheads. 7. Turn the printer off. 8. Using a lint-free cloth dampened with water, clean the electrical contacts on the carriage and the printheads. 9. When the contacts are dry, reinstall the printheads and close the carriage cover. 10. Close the top cover and turn the printer on. 11. If the error returns, replace all printheads. 12. After replacing all printhead, attempt to verify printer functionality. 13. If the problem persists, contact HP support .

System error 21:10

Explanation A problem has been detected with the Service Station assembly. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 21:11

Explanation A problem has been detected with the Service Station assembly. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 22:10

Explanation A problem has been detected with the Ink Supply Station.

Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 41:10

Explanation A problem has been detected with the Paper-Axis motor. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 41:13

Explanation An error in the paper-axis motor encoder quadrature has occurred. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 42:10

Explanation A problem has occurred with the Scan-Axis motor. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 43:10

Explanation A problem has occurred with the Vacuum fan. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 43:11

Explanation

The Vacuum fan is not detected. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 55:11

Explanation A problem with the line sensor has occurred. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 56:10

Explanation Drive roller encoder sensor error. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 56:13

Explanation An error in the drive roller encoder sensor quadrature has occurred. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 61:04

Explanation Firmware error. Recommended action Upgrade the printer's firmware (if upgrade is available). Click here for instructions on upgrading the printer's firmware .

System error 61:05

Explanation The printer was not able to process a job that was sent. This error indicates a communication problem. Recommended action Click here to view more detailed troubleshooting information at http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp? objectID=bpp03320&locale=en_US&taskId=110&prodSeriesId=25301&prodTypeId=18972

System error 62:03

Explanation Parallel port communication problem. Recommended action NOTE: Before continuing, verify that the parallel cable being used is an IEEE 1284 compliant cable no longer than 10 feet in length. Follow the instructions below to help solve the issue: 1. 2. 3. 4. 5. 6. Turn the printer off. Ensure the parallel cable is properly connected to the PC and printer. Turn the printer on. Following initialization of the printer, attempt to print the file again. If problems persist, continue with the remaining steps. Send an internal print to the printer to verify internal printer functionality: a. Load media into the printer (if not already loaded). b. On the printer's front panel menu, select the Ink menu (Ink Droplet Icon) and press Ene . tr c. Select Troubleshooting and press Ene .t d. Follow the instructions on the front panel. e. Following a successful troubleshooting plot, internal printer functionality has been verified. 7. If internal printer functionality is verified and the problem persists, the issue is being caused by a communication failure between the PC and the printer. 8. Use the additional steps below to help with isolating the problem: o o o o o o Disable bidirectional communication in the printer driver Try another cable (IEEE 1284, 10 feet or shorter) Test computer port functionality (try another printer, check for port conflicts, etc) Try printing the file from another computer (if file prints, contact computer manufacturer for further assistance) Try printing over the network (if available) via Jetdirect connectivity A USB connection, if the operating system will support it, can be tried as a means of narrowing down the possible cause of the issue

System error 63:03

Explanation LAN card communication problem. Recommended action

Follow the instructions below to help solve the issue: 1. Turn the printer off and allow a few minutes for printer to cool. 2. Turn on the printer, following initialization re-send the file that generated the error. 3. If the error re-appears, re-create the file and try printing again. 4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary file to the printer, change the printer's internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary). 5. If the error message persists, check for a new release of the driver. Click here to download HP drivers and/or software at http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp? locale=en_US. Additional workaround: o o Upgrade the printer's firmware (if upgrade is available). Click here for instructions on upgrading the printer's firmware . Delete the Jetdirect port and recreate the port using Microsoft Standard TCP/IP port.

System error 64:03

Explanation USB port communication problem. Recommended action Follow the instructions below to help solve the issue: 1. Turn the printer off and allow a few minutes for printer to cool. 2. Turn on the printer, following initialization re-send the file that generated the error. 3. If the error re-appears, re-create the file and try printing again. 4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary file to the printer, change the printer's internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary). 5. If the error message persists, check for a new release of the driver. Click here to download HP drivers and/or software at http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp? locale=en_US

System error 64:04

Explanation Firmware error (USB port). Recommended action Follow the instructions below to help solve the issue: 1. Turn the printer off and allow a few minutes for printer to cool. 2. Turn on the printer, following initialization re-send the file that generated the error. 3. If the error re-appears, upgrade the printer's firmware (if upgrade is available). Click here for instructions on upgrading the printer's firmware .

System error 65:03

Explanation Generic input/output port communication problem. Recommended action If error 65:03 occurs when trying to access the printers front panel IO menu, upgrade the firmware to v. A.02.08, which fixes the issue. Click here to download firmware from the HP business support Web site at http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US. If the error occurs during printing, follow the instructions below: 1. Turn the printer off and allow a few minutes for printer to cool. 2. Turn on the printer, following initialization re-send the file that generated the error. 3. If the error re-appears, re-create the file and try printing again. 4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary file to the printer, change the printer's internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary). 5. If the error occurred while trying to access the IO Menu, then there is a solution : just upgrade to firmware A.02.08 , which in fact solves this problem. The root cause was the combination of hostname (printer name) and domain name exceeding 31 characters. The maximum length has been extended to 255 characters for an IP address and to 47 for an IPX address. 6. If the error message persists, check for a new release of the driver and/or upgrade the printer's firmware. Click here to download HP drivers and/or printer firmware at http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US.

System error 71:04

Explanation Problem allocating memory. NOTE: This error code only appears in HP Designjet 800 series, or in the Designjet 500 series printers with HP-GL/2 cards installed. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 71:06

Explanation Out of memory problem. NOTE: This error code only appears in HP Designjet 800 series, or in the Designjet 500 series printers with HP-GL/2 cards installed. Recommended action

1. Check the amount of RAM in the printer using the front panel (use the printer information
utility). If necessary, install more memory into the formatter.

2. If the problem continues, try processing the file in the PC instead of the printer (select Avoid
out of memory in the Advanced options in the Printer Driver)

System error 72:04

Explanation Problem in the scan-axis (firmware error). Recommended action Follow the instructions below to help solve the issue: 1. Turn the printer off and allow a few minutes for printer to cool. 2. Turn on the printer, following initialization re-send the file that generated the error. 3. If the error re-appears, upgrade the printer's firmware (if upgrade is available). Click here for instructions on upgrading the printer's firmware .

System error 73:04

Explanation Server error. Recommended action Follow the instructions below to help solve the issue: 1. Turn the printer off and allow a few minutes for printer to cool. 2. Turn on the printer, following initialization re-send the file that generated the error. 3. If the error re-appears, upgrade the printer's firmware (if upgrade is available). Click here for instructions on upgrading the printer's firmware .

System error 79:04

Explanation Miscellaneous firmware error. Recommended action Click here for more information on resolving 79:04 errors at http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=EN&cc=US&docname=c00224574.

System error 81:01

Explanation Paper-axis shutdown. Recommended action

1. Turn the printer off. 2. Open the Top cover and check for a paper jam. 3. Remove media if jammed. NOTE: A manila folder can be used to aid in removing jammed paper. Lift the blue lever and insert the folder into the paper path to remove jammed paper. 4. Check inside both end covers to verify no paper is lodged in these areas as well. 5. Turn the printer on, and attempt to verify functionality. 6. If the problem persists, contact HP support .

System error 81:11

Explanation Paper-axis shutdown (during the paper advance test). Recommended action 1. Turn the printer off. 2. Open the Top cover and check for a paper jam. 3. Remove media if jammed. NOTE: A manila folder can be used to aid in removing jammed paper. Lift the blue lever and insert the folder into the paper path to remove jammed paper. 4. Check inside both end covers to verify no paper is lodged in these areas as well. 5. Turn the printer on, and attempt to verify functionality. 6. If the problem persists, contact HP support .

System error 85:10

Explanation Paper-axis shutdown (during the paper advance test). Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 86:01

Explanation Carriage-Axis shutdown. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 86:11

Explanation Carriage-axis shutdown (during the carriage movement test). Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 86:13

Explanation Carriage-Axis shutdown (firmware error). Recommended action Follow the instructions below to help solve the issue: 1. Turn the printer off and allow a few minutes for printer to cool. 2. Turn on the printer, following initialization attempt to verify printer functionality. 3. If the error re-appears, upgrade the printer's firmware (if upgrade is available). Click here for instructions on upgrading the printer's firmware .

System error 87:13

Explanation Unable to read the carriage encoder sensor. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

System error 93:10

Explanation Ink System startup failed. Recommended action Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality. If problems persist contact HP support .

Removing/Installing (formatter card, HP-GL/2 card, Jetdirect print server)

1. Turn the printer off and unplug the power cord. 2. Remove the accessory card cover from the back of the printer (right-side of printer looking from the back). Figure 1: Removing the card cover

3. With a flat end screwdriver, unscrew the two screws that attach the Formatter card, HP-GL/2 accessory card, or the Jetdirect print server to the Electronics module. Figure 2: Screws securing Formatter card, HP-GL/2 card, or Jetdirect print server

NOTE: The 500 and 800 series printers have different cards (Formatter, HP-GL/2 accessory, or Jetdirect print server) that may or may not be installed in the printer (optional with some printer models). The preferred slot for the Formatter card and the HP-GL/2 accessory card first slot in the printer (outside slot). The preferred slot for the Jetdirect print server (optional, depending on model) is the inside slot. NOTE: The Formatter card, HP-GL/2 accessory card and the Jetdirect print server will work in any slot, as the EIO slots are interchangeable. Therefore, the cards can be swapped with a different slot for additional troubleshooting purposes. 4. Remove the Formatter card, HP-GL/2 accessory card, or the Jetdirect print server as needed. Figure 3: Removing Formatter, HP-GL/2, or Jetdirect print server

5. Reinstall the applicable card into the necessary slot. 6. Using the flat ended screwdriver, gently tighten the screws until the card is secure. CAUTION: Do not overtighten the screws. 7. Reinstall the accessory card cover. 8. Plug the printer's power cord back in. 9. Turn the printer on and attempt to verify functionality.

Upgrading printer firmware

Click here to download the System Maintenance Utility at http://www.designjet.hp.com/PreSalesHome.html?ticket=UHLDTpwei7&pageseq=66783596. NOTE: The printer's firmware is upgraded via the System Maintenance Utility. Use the following path to access and download the utility from the Web: .

1. From the main page, select Technical Support from the left-navigation bar.
2. Select the appropriate 500 or 800 series printer. 3. Select System Maintenance (listed under self support). 4. To download, click System Software under the appropriate Operating System (OS).

Contact HP support
Click here for information on contacting HP support at http://h20000.www2.hp.com/bizsupport/TechSupport/CallHP.jsp? locale=en_US&docIndexId=179680&taskId=101&prodTypeId=18972&prodSeriesId=25301.

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