Jamie Lee Cortez

4013 Oakcrest Drive Unit #2 San Diego, CA. 92105 jamiecortez@ymail.com 619.947.8498

QUALIFICATIONS SUMMARY Demonstrate Proper Training Created a lively environment while continuing to learn new products and sell through current promotions at Starbucks Coffee. Coffee history, drink preparation, coffee knowledge, customer service, and retail skills. As a barista, I was trained in using the cash register, properly handling and affixing labels on packaging of products. React quickly to various situations within a family childcare setting, while implementing my personal standards of being an empathetic and supportive person while working as a childcare provider. Strong ability to undertake all physical requirements involved with early childhood settings including lifting loads, bending, squatting, pushing, pulling, kneeling and standing and sitting for long durations at a time. Deep understanding of a safe environment, strong knowledge of stages of physical, emotional, cognitive, and social and cultural development of children. Describing your product to a client over the phone and persuading customers to accept the offer at Western Financial Planning. Billing, writing, new business policies, updating client database, reception duties, problem solving on all levels, marketing, and sales at Farmers Insurance. Clerical duties; filing documents, data entry, and a variety of office skills while working at Farmers Insurance.

Customer Service Served customers with a smile while providing a pleasant and upbeat Starbucks experience. Swiftly address and resolve any customer complaints or issues as needed to avoid escalations at Starbucks Coffee. I pertained the ability to handle a variety of tasks at one time while entertaining and maintaining a creative atmosphere for the children as a childcare provider. Demonstrated ability to work in partnerships with families.

I gave advice to customers about how the product could benefit them while working at Western Financial Planning.

Communication Properly take regular and custom orders for customers in a fast paced environment with little to no room for error. As a childcare provider I effectively communicated with children and parents by ensuring a safe environment. Proven ability to communicate clearly all necessary information to families, children, and staff members. Taking orders and arranging deliveries of the product in hand.

EXPERIENCE Farmers Insurance Agency Marketer/Receptionist, San Diego, CA January 2012 August 2012 $11/hr Maximus Incorporated Child Care Provider, San Diego, CA - May 2008 - March 2009 $11.45/hr Starbucks Coffee Company Barista/Cashier, San Diego, CA - July 2006 - March 2007 $13.50/hr Western Financial Planning Telesales, Mira Mesa, CA - June 2004 - May 2006 $9/hr SKILLS 62 wpm Computer literate Sales and Marketing Excellent work ethic and time management skills EDUCATION BAKERSFIELD ADULT SCHOOL General Education Diploma BAY VISTA COLLEGE OF BEAUTY Cosmetology CALIFORNIA COLLEGE SAN DIEGO Respiratory Therapy REFERENCES Donald Carter (619)-246-2495 -Former Co-worker Cassandra Pugeda (619)-770-7279 -Former Class-mate Lester Sanchez (619)-600-8255 -Former Co-worker Bakersfield, CA National City, CA San Diego, CA