Al2 I BUSINESS

THE EDMOND SUN

SATURDAY, JANUARY 12, 2013

Leadership Oklahoma accepting applications for 2013-14 class

OKLAHOMA CITY Leadership Oklahoma, a statewide leadership program in its 26th year, is now accepting applications for its 2013-14 class. The organization accepts a class of 52 members each year. Criteria for selection includes demonstrated leadership on the part of applicants in their communities and state. The program is designed to be a series of issue-oriented forums and experiences, which are based on the belief that knowledge is a key element and prime motivator of leadership. It consists of an orientation session, a mandatory two-day retreat and eight monthly two-day sessions. Classes are held in various locations across the state that best relate to the issues being discussed. "Leadership Oklahoma and its graduates are making a positive difference in Oklahoma," said Toney Stricklin, chairman of TDRS, LLC, in Lawton and chairman of Leadership Oklahoma. "By learning about the issues that impact our state socially, economically and environmentally, class members are motivated to fulfill our mission of creating a dynamic network of leaders whose increased awareness and commitment to service will energize Oklahomans to shape their state's future." Approximately 1,300 leaders have participated in the program and remain active in contributing to Oklahoma's strength and vitality. "We often refer to Oklahoma as the `Great' State of Oklahoma. As a result of my Leadership Oklahoma experience, I now have a true understanding of what is meant by 'Great,' and a host of professional and personal relationships that will last me a lifetime," said Brent Kisling, LOK graduate and executive director of Enid Regional Development Alliance. "I am more excited about the future of Oklahoma and my personal role in playing a part of our state's future. Leadership Oklahoma is one of the highlights of my career." Applications may be downloaded from the Leadership Oklahoma website at wwwleadershipoklahoma.com . Completed applications must be received in the Leadership Oklahoma office no later than 5 p.m. on April 1.

BUSINESS
IN BRIEF

GT Clean, Encore names Boone as sales/marketing director Veteran sales strategist Kristy Boone has been named director of sales and marketing for Edmond sister companies GT Clean and Encore Professional Medical Services, CEO Ginger Sloan announced recently. In her new role, Boone is responsible for client development and business growth for both businesses. "Kristy is an accomBoone plished professional with an impressive record of success," Sloan said. "Her sales and marketing experience will be of great benefit to our businesses and the clients we serve. We're excited Kristy has joined our team." GT Clean is a commercial cleaning service, and Encore Professional Medical Services provides transcription services to health care providers and the legal community. Both businesses are based in Edmond.

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Jill Cataldo saves hundreds on groceries by making the most of the common coupon. You can, too. Here's how.

Many Unhappy Returns

By Jill Cataldo CTW Features
Oh, the woe of the shopper who must return a purchase. Most of the time it goes smoothly, but occasionally some of my readers hit snags when returning an item they decided they didn't want or need. Dear Jill, A big toy store is also big on tricks. It was running a sale: buy two video games and get one game free. I selected three games and put them in no particular order on the counter when I bought them. As it turned out, I needed to exchange one game because the kids already had it. As it happened, this game was the third one scanned at the register, so the value was listed on my receipt as $0.00. When I went to return the game, the store insisted that it had no value. They would not exchange the game. I was livid. Of course the game had value! What if it had been rung up first? But the store wouldn't exchange it. Another store in the same chain also refused. I vowed not to shop there again. Carol S. Dear Carol, I have to admit, this problem is new to me. One would think that a simple exchange wouldn't be a big deal, especially with the receipt in hand proving you bought the game at this store. I agree that the "free" game still has a dollar value. I'm sure the store would have something to say if a person decided to walk out the front door with the same game without paying for it! It's a shame that the store doesn't value customer service and was willing to lose this reader as a customer. The next readers have questions about returning items they purchased using coupons. How much money should they get back, the full purchase price of the items or the price they paid post-coupon? Dear Jill, I recently bought laundry detergent for about $12 and used a $3 coupon. My wife said I didn't get the right kind and asked me to return it. The customer service clerk refunded the amount minus the coupon value, saying that the store can only refund the sum I actually paid. I said OK, and then asked if the store will give back the $3 to the company that reimburses them for coupons. The clerk shrugged and didn't answer the question. What is the correct procedure for both the shopper and the merchant when you return an item purchased using a coupon? Phil F. Dear Jill, I purchased eight items at a grocery store where I thought they doubled coupons up to $1. After I paid, I realized that the coupons were not doubled. The cashier said the store had discontinued the coupon-doubling program. So, I said I would return the items. But she said she could not give me the coupons back because they were already in the system. Isn't that illegal? Please clear up this up! Chris G. Dear Phil and Chris, When you return an item with a coupon the store can opt to handle the transaction in one of the following ways. It may refund the price you paid, postcoupon, or it may refund the full purchase price, including the coupon's value. Either way is correct. It is up to the store to set its policy on how to handle returns involving coupons. One reason many stores opt to return only the money a shopper actually paid for an item is to reduce fraud. Less scrupulous shoppers can become "serial returners," buying items with high-value coupons then returning everything and making a profit on the value of the coupons. In a time when we often see $10 coupons for teeth-whitening strips, electric razors and other items, one could turn a tidy profit buying and returning these items. Policies that refund only the money you actually paid, not including the coupon's value, reduce this kind of fraud. O CTW Features

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1016 NW 150th - Edmond

Expires 1/18/13

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2013 THE EDMOND SUN

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Jill Cataldo, a coupon workshop instructor, writer and mother of three, never passes up a good deal. Learn more about Super-Couponing at her website, wwwfillcataldo.com . Email your own couponing victories and questions to fill@ ctwfeatures .com.

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