Agenda Contents
Background
SAP Solution Manager 7.1 Strategic direction
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Background SAP Solution Manager 7.1 Strategic direction SAP Solution Manager 7.1 Highlights How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA EGI Portfolio New Consulting Services
Accelerated Innovation with Sybase Unwired Platform (SUP) e.g. Executive Purchasing Sign Off
Integrated E2E Application Lifecycle Management
Sybase Unwired Platform Updates integrated in Maintenance Optimizer Device Software integrated in Software Release Management and Correction and Transport system Deployment (+Tracking) via AFARIA Consistent deployment of SAP SOA services on SAP Gateway
Integration Validation
Transactional Consistency from Workflow creation to Sign off / Rejection (Tracking of every process step) Exception management and Root Cause Analysis Enablement
SUP + Gateway
SAP ERP
Monitoring of workflow items End user experience monitoring Exception Handling Performance and Availability Management
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
System Monitoring / Scenaro based Monitoring covering all necessary Mobile Platform components Integration in central Alerting Infrastructure (common alert store and alert inbox) and Reporting infrastructure (KPI Reporting and Management Dashboards) Bundling of all involved software fragments to one project and transport between different landscapes (development, test and production) Central deployment at different landscape components based on native tools Software download for all necessary software components via SAP Service Marketplace and SAP AppStore Support of software component selection via SAP Maintenance Optimizer
Creation of incident tickets in customer landscape and forwarding towards SAP Remote access for all server components of Mobile Platform via NetViewer
Provide for mobile platform customer on Watch program covering Global Virtual RCA Team, Service Delivery, Service Development, Product Feedback and Operation Readiness
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This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Workload, Exception and Change Analysis as well as System, Database and Host specific analysis features
Host
Background SAP Solution Manager 7.1 Strategic direction SAP Solution Manager 7.1 Highlights How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA EGI Portfolio New Consulting Services
Solution Implementation Test Management Change Control Management Incident Management Technical Operations Business Process Operations
New Innovations
Integrated IT Service Management and Application Lifecycle Management with SAP Solution Manager
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
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This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Background SAP Solution Manager 7.1 Strategic direction SAP Solution Manager 7.1 Highlights How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA EGI Portfolio New Consulting Services
Efficiency
Scope
2011 SAP AG. All rights reserved. 12
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Application Operations
Integration Validation
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Mission: Permanent changes of business are key drivers for the need to continuously optimize well established processes.
Situation
Data Growth
Capability
Process Analytics
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Mission: Ideally two FTE per shift may run the SAP solution. AGS shows how to approach this goal with Automation, Standardization and better integration!
Situation
Technical Operations
Batch Management
HW Bottlenecks
Issue Resolution
Capability
Technical Optimization
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Mission: Leveraging and optimizing existing IT resources and investment AGS drives down required time, cost and risk of applying support-, legal change-, enhancement-packages and new releases to a minimum. Leverage SAP standard by clearly separating custom enhancements from SAP standard code
Situation
Back to Standard
Capability
Landscape Transformation
Upgrade Roadmap
Upgrade on clone
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Mission: Protecting data and keeping the availability of SAP solutions is at the core of Security.
SAP provides assessments, security standards and best-practices for the secure operation of SAP-centric solutions.
Situation
Audit
Outsourcing
Security Patches
Compliance
Capability
Secure Collaboration
Infrastructure Security
SW Lifecycle Security
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Situation
Implementation Projects
Capability
Transactional Correctness
Performance
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SAP delivers applications and technologies to manage all aspects of application lifecycle management according to ITIL v3.
AGS provides processes, tools, services, and an organizational model to manage SAP and non-SAP solutions throughout the complete application life cycle
Situation
Portfolio Planning
Project Management
Requirements
Development
Testing
Change Management
Capability
SAP PPM / cProject / Business Blueprint Solman Integration & Process Config.
Testing
Test Scope Optimization with Business Process Change Analyzer
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Background Strategic direction SAP Solution Manager 7.1 Highlights How can we help customer to create a Solution Manager Roadmap
EGI Portfolio New Consulting Services
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This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
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This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
ALM Planning ALM Strategic Roadmap Workshop** (mandatory) Requirements Solution Documentation
Maintenance Management
Optimize
Design
Solution Implementation
Application Management
Test Management
Business Process Analytics BPO Dashboards Business Process Monitoring Data Volume Mgmt Cockpit
Operate
Test Strategy Asessment Test Tool Implementation Test Mgmt Audit Service Performance Testing Quickstart
IT Reporting Setup System Monitoring Job Management w SAP CPS SAP Enduser Experience E2E Root Cause Analysis
Change Request Mgmt PoC CTS+ / Quality Gate Transport Management Configuration validation
Thank you!
SAP 2008 / SAPSAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement This presentation and CRM Interaction Center Overview, Page 24
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