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If this is a new or a replacement Card, please call SABB Direct on 800 124 8888 and follow the instructions of the Customer Service representative to obtain a PIN code instantly and easily If the Card is a renewed Card, then you can continue to use your current PIN code The PIN code can be changed easily at any time through any SABB ATM or by calling SABB Direct
How to use your SABB Credit Card at retail Point-of-Sale (POS) terminals* 1. The cashier will insert your Card in the chip-card reader of the POS terminal. 2. The Card must stay inside the POS terminal during the processing of the purchase transaction. 3. Wait until the cashier requests you to enter your PIN. 4. Enter your Card PIN and wait for the approval response. 5. Once the transaction is approved, collect your sales receipt along with your Card from the cashier.
*This method is applied only when the POS terminal supports chip-card technology. If the POS terminal does not support this, then the Card will have to be swiped using the magnetic stripe. Note: Internet transactions do not require the Credit Card PIN code. Instead, they can only be performed by entering the 3-digit Customer Verication Value (CVV) found on the back of the Card.
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e-Statements
e-Statements provide exibility, convenience and security by enabling you to view your monthly Credit Card statement online. You can view up to six of your latest statements by downloading them in PDF format or printing them from SABBNET. To access your e-Statement, simply: 1. Log on to your account on SABBNET and then click on the Statements/Advices eld located on the left-hand side of the page. Click on e-Statement on the drop-down menu. Click on the monthly statement you wish to view.
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If you are not registered with the SABBNET service, please go to www.sabb.com for online registration, or call SABB Direct on 800 124 8888.
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Additional benets
Share the privileges with your family If you wish to extend the benets of your Card to your family and share the privileges, you can apply for free supplementary Cards.
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Applicants must be over 18 years of age Monthly spending limit can be specied for each supplementary Card
To apply, please call SABB Direct on 800 124 8888. For your protection If you lose your Card, you should immediately inform SABB through one of the following channels*: SABB Direct by calling 800 124 8888 within the Kingdom or +966 1 440 8888 from abroad Send the request to fax number +966 1 402 6375
*Transactions that happen before reporting the lost Card will be charged to the customer.
Cash facilities
There will be times when you require cash. This could happen when you are in the Kingdom or abroad. Your SABB VISA and MasterCard Cards will enable you to withdraw cash up to 50% of your Credit Card limit from over 250,000 nancial institutions and 1,000,000 ATMs in the Kingdom and worldwide.
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Central Region: Riyadh, Al Warood Branch, King Abdul Aziz Street Western Region: Jeddah, Al Khaldiyah Branch, Prince Sultan Street Eastern Region: Khobar, Al Agrabiah Branch, Makkah Street
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100% of outstanding balance up to SAR 50,000 (Classic Credit Cards)* 100% of outstanding balance up to SAR 75,000 (Gold Credit Cards)*
*Credit Shield is limited to an aggregate of SAR 200,000 on all types of Credit Cards held by the Cardholder.
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Monthly premium If you have subscribed to SABB Credit Shield you will be charged a premium of only 0.49% on your monthly outstanding balance. This premium will be shown on your monthly Credit Card statement. To activate or cancel this feature, you can simply call SABB Direct on 800 124 8888. In the event of a claim Just call the SABB Service Centre on 800 126 0006 and submit the relevant documents within 60 days of the incident.
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Protection Shield
Purchase protection Your SABB Credit Card purchases will be automatically insured against loss, theft or accidental damage of up to SAR 20,000. Baggage protection Indemnity of up to SAR 6,750 for checked-in personal baggage if delayed, lost, stolen or destroyed during the journey.
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800 124 8888 / +966 1 440 8888 / www.sabb.com For more information, please call SABB Direct
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Summary of cover
Purchase protection Summary of benets
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Insures purchases made with a Visa/MasterCard Gold and Classic Credit Cards from The Saudi British Bank (SABB) against loss, theft or accidental damage The cover period is up to 30 days within KSA and up to 60 days for other countries in the world
Limit of indemnity Up to SAR 10,000 per claim and a maximum of SAR 20,000 in a year for Gold Cards and up to SAR 5,000 per claim and maximum SAR 10,000 in a year for Classic Cards A fee of SAR 150 will be deducted on each and every claim
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In the event of a claim* Call within 7 days from the date of the incident for claims within KSA and within 30 days from the date of the incident for claims abroad. You will need to complete a claim form** and hand it over with the following:
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SABB will credit the value of purchase to your Credit Card less a fee of SAR 150 per claim. Excluded items
Photocopy of purchase invoice Full description of the circumstances preceding the loss/damage Original police report in the case of lost/stolen/willfully damaged property Damaged property when requested
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Property that is covered under a guarantee or warranty unless the loss is not otherwise covered Contact lenses and spectacles Dentures and other medical aids including, but not limited to, hearing aids, articial limbs, crutches, wheelchairs and braces Consumables and perishables Motor vehicles, motorcycles or their motors, equipment and accessories (including communication devices intended solely for use in the vehicle), bicycles, marine craft, aircraft, model planes and boats Business property or property purchased to be used for a business purpose Cash, bank and currency notes, cheques, travellers cheques, money orders, postal orders, postage stamps, securities, negotiable instrument of any kind, bullion, rare or precious coins, documents or tickets of any kind, unset gemstones Jewellery or any object made of gold or platinum as well as pearls or precious stones. Silver objects for personal ornament are also excluded Livestock, pets, animals, plants or other living creatures Property sold or given to others except for property that is given to spouse and children
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Baggage protection Summary of benets Eligible persons Holders of a valid Visa/MasterCard Gold and Classic Credit Cards issued by SABB, their spouse and 3 children up to 18 years (23 years if in full-time education). Insured journey In order to be considered an insured journey, the total travel fare incurred by the Cardholder in respect of himself and other insured persons accompanying the Cardholder should have been charged to his/her Visa/MasterCard Gold and Classic Credit Card. Delayed baggage allowance Indemnity for the costs of emergency purchases in case personal luggage, which is checked-in and in the custody of the commercial airline, fails to arrive within 10 hours after the Cardholder has reached his scheduled destination. This includes essential clothes and personal care products only. Lost baggage allowance Indemnity for checked-in personal baggage lost, stolen or destroyed during an insured journey. Limit of indemnity Delayed baggage Up to a maximum of SAR 938 for Cardholder or SAR 1,875 for Cardholder and family*. Lost baggage Up to a maximum of SAR 3,375 for Cardholder or SAR 6,750 for Cardholder and family*. In the event of a claim Written proof of claim must be given for processing within 30 days from the date of the incident for domestic travel and 60 days from the date of the incident for international travel including the supporting required documents**.
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Exclusions Travelled on a non-commercial carrier or ticket that was not purchased using SABB Credit Card Hand (cabin) Baggage Loss caused by or resulting from breakage of brittle or fragile articles Loss as a result of the Cardholders negligent acts or omissions Automobiles, automobile equipments, boats or other vehicles or conveyances, trailers, motors and bicycles Household effects and furnishings, antiques and collectors items Eyeglasses, sunglasses, contact lenses, articial teeth, dental bridges, hearing aids, prosthetic limbs, prescribed medication Keys, Credit Cards, travellers cheques, tickets of any kind, negotiable instruments, bullion, rare or precious coins, cash or its equivalent Professional or occupational equipment or property whether or not electronic business equipment, telephones, computer hardware or software Plants, animals Consumables Perishables There is no coverage for theft or damage caused by fraud, abuse, vermin, alteration (including cutting, sawing, shaping), war or hostilities of any kind (for example, invasion, rebellion, or insurrection), terror, conscation by any government, public authority or customs ofcial, items of contraband, losses arising from illegal activities or acts, normal wear and tear, radioactive contamination, natural disasters (including but not limited to ood, hurricane or earthquake), mysterious disappearance (mysterious disappearance means the item vanishing in an unexplained manner marked by the absence of evidence of the wrongful act of another) or inherent product defect Jewellery or any object made of gold or platinum, as well as pearls or precious stones. Silver objects used for personal adornment are also considered to be jewellery Important This summary is issued for the Cardholders information only and is not a contract of insurance. It is subject to the Terms and Conditions of the respective policy, a copy of which is available for sight on reasonable request from SABB. Any endorsement or amendments to the policy shall be binding without prior notice to the Cardholder.
*Terms and Conditions apply. **Claim form can be downloaded from our website www.sabb.com
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